Overview: We are looking for an ambitious and energetic Business Development Manager in order to grow our UK Business by promoting our (SaaS) products to generate sales.
Location: Remote with travel to clients locations and in person meetings (if required)
Hours: 40 Hours a week, Flexible schedule
Reporting to : Chief Operation Officer
Number of Positions: 4
This is a permanent, full-time position with a competitive salary and high OTE potential (details below)
Employer Profile:
Osmosys is a client centric IT services company that focuses on delivering innovative and tangible solutions that add value to our clients’ business. Established in 2004, Osmosys has supported a wide variety of Clients globally. As a Microsoft Gold Partner and with 125+ skilled employees, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to our clients’ business both in the short and long-term.
Working with our Business Partners, we have expanded into new countries and regions around the world, delivering solutions for a variety of real world and business challenges.
We are now looking to expand our presence in the UK and are looking for a Sales and Business Development professional to join our team.
Job Purpose:
With a chance to join a company experiencing Phenomenal Growth and Success, the BDM will focus on selling our software solutions and ensure prospects are aware of the USPs, added value and benefits of choosing Osmosys.
The focus will be to sell our mobile/SaaS-based product, www.incidentreporter365.com and it’s variants across various industries, including, but not limited to, warehouses, packaging, food, property management, recycling, manufacturing, social care in the UK market.
Key Responsibilities:
Responsible for the end-to-end sales process, from prospecting and giving demonstrations to negotiating and closing with a focus on, but not limited to:
This is a new business hunting role. There are no account management duties for this role
Helping to progress deals through the sales pipeline to closure
Setting up and running sales campaigns to target prospects
Working with marketing to create or update relevant content assets as needed
Keeping records of subscriptions to help with billing, invoicing and renewals
Researching specific target markets, verticals and companies to identify prospects
Achieving goals and revenue targets, with the vision to see growth opportunities
Limited travel to meet prospects, although mainly video calling in the current environment
Work with offering managers to expand the brand/product into new markets
Form strong relationships with key customers, and Identify areas of growth for SaaS and assigned products sets
Prepare and promote sales briefings and presentations for SaaS and assigned products
Attending conferences, meetings, and industry events to showcase our products
Support NPI launches relevant to our product offerings
Maintain a close and regular view of market conditions for the brand/product
Any other reasonable duties that may be required.
Essential Candidate Requirements:
Experience in product selling, marketing, or related fields
Strong selling skills with a high level of personal belief and passion
Good planning, organizational and problem-solving skills
Ability to work under pressure and against tight timelines
Ability to flourish with minimal guidance, be proactive and handle uncertainties
Ability to leverage digital marketing channels to increase product awareness
Timely production of regular and ad hoc sales reports, keeping up to date with market changes, developments, new products and competitor awareness
Completion of customer activities and the updating of sales pipeline using the Osmosys CRM system
Experience of and gravitas consistent with selling to decision makers
Experience and knowledge in working with software solutions, added value services, managed services with a consultative approach
Must be highly organised and able to manage multiple projects at once
Candidate must have strong presentation and writing skills in addition to ideally having technical knowledge
Must have knowledge of Microsoft Word, Excel, and PowerPoint, CRM systems and Sales order processes
Able to build relationships, understand client needs and provide a solution
Can provide a detailed overview of targets hit, achievements, KPIs and breakdown of responsibilities
Desired Skills, Experience & Qualifications:
Business development experience with remote working capabilities
A degree in a relevant field is preferred but not essential
The ability to work in a fast-paced environment where flexibility is essential
Enjoys taking the initiative while seeking advice and support where appropriate
Must be a self-starter, with a genuine drive to achieve/exceed targets and expectations
Actively seeks out continuous self-development, broadening knowledge and experience
Experience within Health and Safety and/or Manufacturing environments is an added bonus
We Offer:
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A culture that fosters inclusion, diversity and innovation
Company Laptop and Phone
If this is your dream role, then we'd love to hear from you.
Compensation Structure:
This role comes with a competitive basic annual salary in the range of £ 32000 – £ 45000 (depending on experience).
Additional pay: Attractive, uncapped commission structure designed to deliver on-target earnings (OTE)
Bonus scheme
Commission pay (uncapped)
Performance bonus
Yearly bonus
Commission details will be shared during the interview process
Benefits:
Other benefits include:
Four weeks' annual leave (plus bank holidays)
Company pension
Flexible schedule
Referral programme
.
May 09, 2022
Full time
Overview: We are looking for an ambitious and energetic Business Development Manager in order to grow our UK Business by promoting our (SaaS) products to generate sales.
Location: Remote with travel to clients locations and in person meetings (if required)
Hours: 40 Hours a week, Flexible schedule
Reporting to : Chief Operation Officer
Number of Positions: 4
This is a permanent, full-time position with a competitive salary and high OTE potential (details below)
Employer Profile:
Osmosys is a client centric IT services company that focuses on delivering innovative and tangible solutions that add value to our clients’ business. Established in 2004, Osmosys has supported a wide variety of Clients globally. As a Microsoft Gold Partner and with 125+ skilled employees, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to our clients’ business both in the short and long-term.
Working with our Business Partners, we have expanded into new countries and regions around the world, delivering solutions for a variety of real world and business challenges.
We are now looking to expand our presence in the UK and are looking for a Sales and Business Development professional to join our team.
Job Purpose:
With a chance to join a company experiencing Phenomenal Growth and Success, the BDM will focus on selling our software solutions and ensure prospects are aware of the USPs, added value and benefits of choosing Osmosys.
The focus will be to sell our mobile/SaaS-based product, www.incidentreporter365.com and it’s variants across various industries, including, but not limited to, warehouses, packaging, food, property management, recycling, manufacturing, social care in the UK market.
Key Responsibilities:
Responsible for the end-to-end sales process, from prospecting and giving demonstrations to negotiating and closing with a focus on, but not limited to:
This is a new business hunting role. There are no account management duties for this role
Helping to progress deals through the sales pipeline to closure
Setting up and running sales campaigns to target prospects
Working with marketing to create or update relevant content assets as needed
Keeping records of subscriptions to help with billing, invoicing and renewals
Researching specific target markets, verticals and companies to identify prospects
Achieving goals and revenue targets, with the vision to see growth opportunities
Limited travel to meet prospects, although mainly video calling in the current environment
Work with offering managers to expand the brand/product into new markets
Form strong relationships with key customers, and Identify areas of growth for SaaS and assigned products sets
Prepare and promote sales briefings and presentations for SaaS and assigned products
Attending conferences, meetings, and industry events to showcase our products
Support NPI launches relevant to our product offerings
Maintain a close and regular view of market conditions for the brand/product
Any other reasonable duties that may be required.
Essential Candidate Requirements:
Experience in product selling, marketing, or related fields
Strong selling skills with a high level of personal belief and passion
Good planning, organizational and problem-solving skills
Ability to work under pressure and against tight timelines
Ability to flourish with minimal guidance, be proactive and handle uncertainties
Ability to leverage digital marketing channels to increase product awareness
Timely production of regular and ad hoc sales reports, keeping up to date with market changes, developments, new products and competitor awareness
Completion of customer activities and the updating of sales pipeline using the Osmosys CRM system
Experience of and gravitas consistent with selling to decision makers
Experience and knowledge in working with software solutions, added value services, managed services with a consultative approach
Must be highly organised and able to manage multiple projects at once
Candidate must have strong presentation and writing skills in addition to ideally having technical knowledge
Must have knowledge of Microsoft Word, Excel, and PowerPoint, CRM systems and Sales order processes
Able to build relationships, understand client needs and provide a solution
Can provide a detailed overview of targets hit, achievements, KPIs and breakdown of responsibilities
Desired Skills, Experience & Qualifications:
Business development experience with remote working capabilities
A degree in a relevant field is preferred but not essential
The ability to work in a fast-paced environment where flexibility is essential
Enjoys taking the initiative while seeking advice and support where appropriate
Must be a self-starter, with a genuine drive to achieve/exceed targets and expectations
Actively seeks out continuous self-development, broadening knowledge and experience
Experience within Health and Safety and/or Manufacturing environments is an added bonus
We Offer:
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A culture that fosters inclusion, diversity and innovation
Company Laptop and Phone
If this is your dream role, then we'd love to hear from you.
Compensation Structure:
This role comes with a competitive basic annual salary in the range of £ 32000 – £ 45000 (depending on experience).
Additional pay: Attractive, uncapped commission structure designed to deliver on-target earnings (OTE)
Bonus scheme
Commission pay (uncapped)
Performance bonus
Yearly bonus
Commission details will be shared during the interview process
Benefits:
Other benefits include:
Four weeks' annual leave (plus bank holidays)
Company pension
Flexible schedule
Referral programme
.
The role holder will be responsible for leading the Network Operations Centre team in monitoring and responding to issues on our Network, ensuring that the Network is operational at all times. Managing a team based in Belfast, this role is key to ensuring our Network is performing within our expectation, requiring strong technical knowledge to identify and highlight key customer issues, investigate them and ensure that plans are in place to address any issues. WHAT WILL YOU BE DOING? (not limited to) Responsible for both the strategic and tactical operation, you will lead of a team of office-based NOC technicians that undertakes surveillance activity on a 24/7, 365 basis, responding rapidly and effectively to Network alarms and ensuring maximum continuity of service and minimal downtime Subject matter expert for all escalations, incidents, and problems, supporting with training and upskilling against any identified knowledge gaps Deliver relevant management information, reporting and analysing performance and working within set KPIs and SLAs Managing all network faults, diagnostics, updates and repair for all equipment, providing support and guidance to the team in both provision and repair scenarios and liaising with customers and engineers as to solutions WHAT WILL YOU BRING? Solid people management and leadership experience Experience working in an IP Network Operational Management role Hands on experience of Major Incident, Problem Management and Change Enablement Previous work experience within a regulated and audited environment Competent in jeopardy management, able to deliver all targets in line with SLAs and KPIs Strong communication skills, able to represent the business both internally and externally in a commercially aware and professional manner WHAT WE VALUE Based on input from all colleagues across our business, our 4 cornerstone values are: 'Make a Difference' - Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! 'Be Yourself' - Fibrus is committed to building a diverse, talented and dedicated workforce. We appreciate that you may not meet every single requirement listed but don't let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we'd love to see your application! 'Be Tenacious' - We're building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose! ' Work Together' - At Fibrus, we put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth and flexibility. AND, JUST SOME OF WHAT WE CAN OFFER YOU 25 days annual leave plus statutory/bank holidays Private healthcare, life assurance, annual personal health "MOT" & a company pension plan Shared parental leave, paternity leave and enhanced maternity leave Annual bonus scheme & career path opportunities Paid support for the loss of a child Support for colleagues going through the menopause Complimentary access to LinkedIn Learning Free financial advice and support through Kith and Kin Flexible working from day one of employment including hybrid working Industry leading work events and colleague days
Jun 04, 2023
Full time
The role holder will be responsible for leading the Network Operations Centre team in monitoring and responding to issues on our Network, ensuring that the Network is operational at all times. Managing a team based in Belfast, this role is key to ensuring our Network is performing within our expectation, requiring strong technical knowledge to identify and highlight key customer issues, investigate them and ensure that plans are in place to address any issues. WHAT WILL YOU BE DOING? (not limited to) Responsible for both the strategic and tactical operation, you will lead of a team of office-based NOC technicians that undertakes surveillance activity on a 24/7, 365 basis, responding rapidly and effectively to Network alarms and ensuring maximum continuity of service and minimal downtime Subject matter expert for all escalations, incidents, and problems, supporting with training and upskilling against any identified knowledge gaps Deliver relevant management information, reporting and analysing performance and working within set KPIs and SLAs Managing all network faults, diagnostics, updates and repair for all equipment, providing support and guidance to the team in both provision and repair scenarios and liaising with customers and engineers as to solutions WHAT WILL YOU BRING? Solid people management and leadership experience Experience working in an IP Network Operational Management role Hands on experience of Major Incident, Problem Management and Change Enablement Previous work experience within a regulated and audited environment Competent in jeopardy management, able to deliver all targets in line with SLAs and KPIs Strong communication skills, able to represent the business both internally and externally in a commercially aware and professional manner WHAT WE VALUE Based on input from all colleagues across our business, our 4 cornerstone values are: 'Make a Difference' - Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! 'Be Yourself' - Fibrus is committed to building a diverse, talented and dedicated workforce. We appreciate that you may not meet every single requirement listed but don't let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we'd love to see your application! 'Be Tenacious' - We're building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose! ' Work Together' - At Fibrus, we put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth and flexibility. AND, JUST SOME OF WHAT WE CAN OFFER YOU 25 days annual leave plus statutory/bank holidays Private healthcare, life assurance, annual personal health "MOT" & a company pension plan Shared parental leave, paternity leave and enhanced maternity leave Annual bonus scheme & career path opportunities Paid support for the loss of a child Support for colleagues going through the menopause Complimentary access to LinkedIn Learning Free financial advice and support through Kith and Kin Flexible working from day one of employment including hybrid working Industry leading work events and colleague days
Summary We're looking for a Senior Security Engineer to lead our Security Operations function here at the National Trust, playing a crucial role in shaping our security strategy and leading a team of dedicated security analysts. You'll provide strategic guidance, establish best practices, and ensure the efficient operation of our security monitoring and incident response activities. Your expertise in security operations and strong leadership skills will be instrumental in maintaining a robust security posture. What it's like to work here You will be joining a team of keen, relaxed, security minded, IT professionals who really want to drive forward the cybersecurity needs of the Trust. We and our delivery partners deploy cutting-edge security tools from among others, the Microsoft and Cisco security stacks. We are at the leading edge in Security Operations compared with other organisations in our field. The IT teams are very keen to assist employees to gain certifications or experience in areas they are interested in as this has a huge benefit to the organisation. As the knowledge of employees improves so does the organisation. Your contractual location will be our head office in Swindon however, there will be an opportunity to explore hybrid working arrangements which strike the right balance for you and the Trust. What you'll be doing You'll join the Security Operation Team who are part of the larger IT team, using our vast tool set to enforce the Security Policies of the National Trust. You'll work closely with the technical services manager to develop and implement the security operations security strategy. Identifying process improvement opportunities and ways to automate actions to allow the team more time to develop and improve other areas of the security operations function. Overseeing the day-to-day operations of Security Operations and ensuring the timely identification, investigation, and resolution of security incidents. Developing and maintaining incident response plans, playbooks, and security documentation. You'll support the delivery of a range of security projects from relatively small detections to much larger roll outs of new technology. Establishing key performance indicators (KPIs) and metrics to measure the efficiency and effectiveness of security operations, presenting data and reports as needed. Also developing and maintaining strong relationships both internally and externally to protect the National Trust data, systems and people. Who we're looking for You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible. For this position were looking for someone who has: Experience in Security Operations, including a background in security monitoring and incident response. Proven experience in leading and managing a team of security analysts, with excellent interpersonal and communication skills, with the ability to inspire and motivate a team. Experience monitoring and logging technologies (particularly cloud). Knowledge of industry-standard security tools and technologies, such as SIEM, IDS/IPS, SOAR, and endpoint protection systems. Extensive knowledge of intrusion analysis, incident response, and vulnerability management. Ability to analyse complex security incidents, provide guidance, and implement effective mitigation strategies. A good understanding of technical security controls across endpoints, networks and infrastructure. Problem-solving and decision-making skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment. Proven ability to leverage Mitre ATT&CK framework, for implementing Security monitoring & detection controls. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most locations Independent financial advice Click here to find out more about the benefits we offer to support you.
Jun 03, 2023
Full time
Summary We're looking for a Senior Security Engineer to lead our Security Operations function here at the National Trust, playing a crucial role in shaping our security strategy and leading a team of dedicated security analysts. You'll provide strategic guidance, establish best practices, and ensure the efficient operation of our security monitoring and incident response activities. Your expertise in security operations and strong leadership skills will be instrumental in maintaining a robust security posture. What it's like to work here You will be joining a team of keen, relaxed, security minded, IT professionals who really want to drive forward the cybersecurity needs of the Trust. We and our delivery partners deploy cutting-edge security tools from among others, the Microsoft and Cisco security stacks. We are at the leading edge in Security Operations compared with other organisations in our field. The IT teams are very keen to assist employees to gain certifications or experience in areas they are interested in as this has a huge benefit to the organisation. As the knowledge of employees improves so does the organisation. Your contractual location will be our head office in Swindon however, there will be an opportunity to explore hybrid working arrangements which strike the right balance for you and the Trust. What you'll be doing You'll join the Security Operation Team who are part of the larger IT team, using our vast tool set to enforce the Security Policies of the National Trust. You'll work closely with the technical services manager to develop and implement the security operations security strategy. Identifying process improvement opportunities and ways to automate actions to allow the team more time to develop and improve other areas of the security operations function. Overseeing the day-to-day operations of Security Operations and ensuring the timely identification, investigation, and resolution of security incidents. Developing and maintaining incident response plans, playbooks, and security documentation. You'll support the delivery of a range of security projects from relatively small detections to much larger roll outs of new technology. Establishing key performance indicators (KPIs) and metrics to measure the efficiency and effectiveness of security operations, presenting data and reports as needed. Also developing and maintaining strong relationships both internally and externally to protect the National Trust data, systems and people. Who we're looking for You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible. For this position were looking for someone who has: Experience in Security Operations, including a background in security monitoring and incident response. Proven experience in leading and managing a team of security analysts, with excellent interpersonal and communication skills, with the ability to inspire and motivate a team. Experience monitoring and logging technologies (particularly cloud). Knowledge of industry-standard security tools and technologies, such as SIEM, IDS/IPS, SOAR, and endpoint protection systems. Extensive knowledge of intrusion analysis, incident response, and vulnerability management. Ability to analyse complex security incidents, provide guidance, and implement effective mitigation strategies. A good understanding of technical security controls across endpoints, networks and infrastructure. Problem-solving and decision-making skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment. Proven ability to leverage Mitre ATT&CK framework, for implementing Security monitoring & detection controls. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most locations Independent financial advice Click here to find out more about the benefits we offer to support you.
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, the stuff dreams are made of, we re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what s next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Broadcast Command Center/ Global Production Operations Center Support Provide oversight of remote and on-site user support for production and broadcast infrastructure and broadcast transmission issues. Engage partners in the identification of solutions to recurring issues and problems. Audit processes executed by the technical staff to ensure compliance, taking the appropriate action to correct/improve identified issues with individuals, the team or the Process Owner. Work with Process Owners to recommend improvements to the processes or tools used to manage the process. Review monitoring events, repetitive tasks and activities for potential automation opportunities Periodically evaluate tools utilized in the performance of each area of responsibility to determine if upgrades, additional tools or replacements are needed Manage customer/partner communication for Major Incidents Survey Customers/Partners for feedback on the service provided by the technical staff to look for Customer Satisfaction improvements. Act as subject matter expert on a limited number of systems as well as the onboarding of new systems Leadership, hiring and Professional Development Continuously interviewing and hiring across the 30+ team positions Develop metrics to measure and report shift/team performance to Management. Ensure that Knowledge (i.e. processes, procedures, troubleshooting guides, etc.) is developed and maintained to support the roles of each responsibility area. Creating and updating the scheduling of technical staff members to ensure adequate coverage for each of the responsibility areas. Manage and approve time off and leave. Develop technical staff members by providing training and developmental opportunities. Effectively communicate departmental goals and directives to staff members Engage Partners to identify other support opportunities that can be handled by the technical staff. Provide High-level Project Management oversight to technical staff members engaged in project activities Participate in setting yearly performance plan and guidelines for staff, as well as, executing the performance rollout and all performance reviews. Manage employee performance and corrective action plans as needed. W ork closely with Project Managers during the build out and turnover process to develop a support plan. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at .
Jun 03, 2023
Full time
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, the stuff dreams are made of, we re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what s next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Broadcast Command Center/ Global Production Operations Center Support Provide oversight of remote and on-site user support for production and broadcast infrastructure and broadcast transmission issues. Engage partners in the identification of solutions to recurring issues and problems. Audit processes executed by the technical staff to ensure compliance, taking the appropriate action to correct/improve identified issues with individuals, the team or the Process Owner. Work with Process Owners to recommend improvements to the processes or tools used to manage the process. Review monitoring events, repetitive tasks and activities for potential automation opportunities Periodically evaluate tools utilized in the performance of each area of responsibility to determine if upgrades, additional tools or replacements are needed Manage customer/partner communication for Major Incidents Survey Customers/Partners for feedback on the service provided by the technical staff to look for Customer Satisfaction improvements. Act as subject matter expert on a limited number of systems as well as the onboarding of new systems Leadership, hiring and Professional Development Continuously interviewing and hiring across the 30+ team positions Develop metrics to measure and report shift/team performance to Management. Ensure that Knowledge (i.e. processes, procedures, troubleshooting guides, etc.) is developed and maintained to support the roles of each responsibility area. Creating and updating the scheduling of technical staff members to ensure adequate coverage for each of the responsibility areas. Manage and approve time off and leave. Develop technical staff members by providing training and developmental opportunities. Effectively communicate departmental goals and directives to staff members Engage Partners to identify other support opportunities that can be handled by the technical staff. Provide High-level Project Management oversight to technical staff members engaged in project activities Participate in setting yearly performance plan and guidelines for staff, as well as, executing the performance rollout and all performance reviews. Manage employee performance and corrective action plans as needed. W ork closely with Project Managers during the build out and turnover process to develop a support plan. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at .
Information and Resilience Risk Manager Reports to: Head of Information and Resilience Risk Working Arrangements: 35 Hours / Monday - Friday / London (2 days per week WFH) Overall Objective of Role: To support the Group's information security, data privacy and business continuity frameworks in order to best manage risks and defend the Group from associated internal and external threats, whilst providing assurance that proportionate compliance to relevant requirements is being maintained. To raise the awareness of information security, data privacy and business continuity risks and to provide relevant advice across the Group. Main Responsibilities: Supporting the maintenance and development of the Thomas Miller Group information security, data privacy and business continuity management frameworks. Working closely with Group IT, and other IT functions, to facilitate and monitor the maintenance of appropriate security, business continuity controls and related capabilities across the Group. Monitoring and reviewing suppliers, assets and services for threats and risks. Providing guidance to decision-makers on information security policy and practice, in consultation with the Head of Information and Resilience Risk. Promoting the business benefits of information security, including general information security awareness, to the organisation through briefings and other representations. Facilitating and administering relevant training and awareness activities. Assisting in the development and maintenance of relevant organisational policies, processes and reports to safeguard business requirements. Generating relevant information security, data privacy and business continuity reports and management information. Facilitating and reviewing externally commissioned security testing activities. Working with relevant stakeholders, including Group IT, to ensure that any deficiencies are promptly resolved. Participating in the Incident Management process, managing incidents relating to information security, data privacy and business continuity Projects and Other Tasks: It is the nature of the appointment that tasks and responsibilities are, in many circumstances, unpredictable and varied. The post holder is expected to work in a flexible way when the occasion arises or when tasks occur which are not specifically covered in this job description. Additional duties will normally be to cover unforeseen circumstances or changes in work that are not normally compatible with the regular type of work. If the additional responsibility or task becomes a regular or frequent responsibility of the post holder, it will be included in the job description in consultation with the post holder. Impact: Internal: Provides advice, support and direction to internal groups with regard to embedding information security and highlighting new and emerging threats to existing or new system implementations. Developing and interpreting the ISMS. Supports the certification to ISO 27001 for relevant processes. Supports the modelling of information security across the Group to the NIST CSF. Supports a companywide incident reporting process and provides visibility to the Information Risk Working Group, the Group Operating Committee and the Risk and Audit Committee on issues outside the scope of the ISMS that may impact the security of Thomas Miller. External: Monitors Thomas Miller & Co Ltd information security posture against industry best practice. Reviews and advises on the threat landscape to the Thomas Miller & Co Ltd Information Security posture. Works with others, internally/externally, to establish and maintain appropriate levels of security within the organisation and its contractors. Person Specification: Essential Experience Practical work experience in information security management, including information security risk management and/or related functions (such as IT Audit, IT Controls/Risk Management,). Practical work experience in generating reports and management information. Experience across threat and vulnerability management, including analysing reports. Solid understanding of relevant technologies and associated technical information security controls. An understanding of due diligence processes, as they relate to information security, data privacy and business continuity. Knowledge of contemporary and emerging enterprise security standards, approaches, practises and industry trends. General computer literacy is essential, as is the ability to understand system architecture and information flows. Desirable Experience Practical work experience in business continuity and data protection. Essential Technical/Specialist Knowledge Risk Management, particularly in relation to information security. Formal information security frameworks, such as ISO 27001 or the NIST CyberSecurity Framework. Relevant industry certification(s) preferred, such as CISMP or SSCP. Established information security practice. Overview of Security testing, including vulnerability scanning and penetration testing. Exposure to Security incident management. Experience with the Microsoft Office suite. Desirable Technical/Specialist Knowledge Business continuity or data protection. Relevant Personal Qualities: A good communicator both written and verbal. Able to understand complex problems and explain in both technical and non-technical language. Be able to deliver against SLAs. Be able to deliver against agreed quality criteria. Be able to manage situations to a positive outcome where requirements or priorities may conflict. To apply please visit or email At Thomas Miller we believe that our success is a direct result of the experiences and skills of our employees. We are committed to considering candidates from a broad array of diverse experiences and backgrounds. Whether you are new to our industry sector, returning to work after a gap in employment, simply looking to make a transition or taking the next step in your career path, we will be glad to hear from you. If you believe that you could succeed in this role, even if you may not meet all of the qualification requirements, we encourage you to apply.
Jun 03, 2023
Full time
Information and Resilience Risk Manager Reports to: Head of Information and Resilience Risk Working Arrangements: 35 Hours / Monday - Friday / London (2 days per week WFH) Overall Objective of Role: To support the Group's information security, data privacy and business continuity frameworks in order to best manage risks and defend the Group from associated internal and external threats, whilst providing assurance that proportionate compliance to relevant requirements is being maintained. To raise the awareness of information security, data privacy and business continuity risks and to provide relevant advice across the Group. Main Responsibilities: Supporting the maintenance and development of the Thomas Miller Group information security, data privacy and business continuity management frameworks. Working closely with Group IT, and other IT functions, to facilitate and monitor the maintenance of appropriate security, business continuity controls and related capabilities across the Group. Monitoring and reviewing suppliers, assets and services for threats and risks. Providing guidance to decision-makers on information security policy and practice, in consultation with the Head of Information and Resilience Risk. Promoting the business benefits of information security, including general information security awareness, to the organisation through briefings and other representations. Facilitating and administering relevant training and awareness activities. Assisting in the development and maintenance of relevant organisational policies, processes and reports to safeguard business requirements. Generating relevant information security, data privacy and business continuity reports and management information. Facilitating and reviewing externally commissioned security testing activities. Working with relevant stakeholders, including Group IT, to ensure that any deficiencies are promptly resolved. Participating in the Incident Management process, managing incidents relating to information security, data privacy and business continuity Projects and Other Tasks: It is the nature of the appointment that tasks and responsibilities are, in many circumstances, unpredictable and varied. The post holder is expected to work in a flexible way when the occasion arises or when tasks occur which are not specifically covered in this job description. Additional duties will normally be to cover unforeseen circumstances or changes in work that are not normally compatible with the regular type of work. If the additional responsibility or task becomes a regular or frequent responsibility of the post holder, it will be included in the job description in consultation with the post holder. Impact: Internal: Provides advice, support and direction to internal groups with regard to embedding information security and highlighting new and emerging threats to existing or new system implementations. Developing and interpreting the ISMS. Supports the certification to ISO 27001 for relevant processes. Supports the modelling of information security across the Group to the NIST CSF. Supports a companywide incident reporting process and provides visibility to the Information Risk Working Group, the Group Operating Committee and the Risk and Audit Committee on issues outside the scope of the ISMS that may impact the security of Thomas Miller. External: Monitors Thomas Miller & Co Ltd information security posture against industry best practice. Reviews and advises on the threat landscape to the Thomas Miller & Co Ltd Information Security posture. Works with others, internally/externally, to establish and maintain appropriate levels of security within the organisation and its contractors. Person Specification: Essential Experience Practical work experience in information security management, including information security risk management and/or related functions (such as IT Audit, IT Controls/Risk Management,). Practical work experience in generating reports and management information. Experience across threat and vulnerability management, including analysing reports. Solid understanding of relevant technologies and associated technical information security controls. An understanding of due diligence processes, as they relate to information security, data privacy and business continuity. Knowledge of contemporary and emerging enterprise security standards, approaches, practises and industry trends. General computer literacy is essential, as is the ability to understand system architecture and information flows. Desirable Experience Practical work experience in business continuity and data protection. Essential Technical/Specialist Knowledge Risk Management, particularly in relation to information security. Formal information security frameworks, such as ISO 27001 or the NIST CyberSecurity Framework. Relevant industry certification(s) preferred, such as CISMP or SSCP. Established information security practice. Overview of Security testing, including vulnerability scanning and penetration testing. Exposure to Security incident management. Experience with the Microsoft Office suite. Desirable Technical/Specialist Knowledge Business continuity or data protection. Relevant Personal Qualities: A good communicator both written and verbal. Able to understand complex problems and explain in both technical and non-technical language. Be able to deliver against SLAs. Be able to deliver against agreed quality criteria. Be able to manage situations to a positive outcome where requirements or priorities may conflict. To apply please visit or email At Thomas Miller we believe that our success is a direct result of the experiences and skills of our employees. We are committed to considering candidates from a broad array of diverse experiences and backgrounds. Whether you are new to our industry sector, returning to work after a gap in employment, simply looking to make a transition or taking the next step in your career path, we will be glad to hear from you. If you believe that you could succeed in this role, even if you may not meet all of the qualification requirements, we encourage you to apply.
This role will involve shift work - 2 days (7am -7pm) followed by 2 nights (7pm-7am) followed by 4 days off Overall purpose of the job: To manage and lead the dedicated Exponential-e Network Support Team. Key responsibilities for this job: Leading the dedicated Exponential-e Service Desk and Duty Management Team and ensuring we provide a high level of service to our customers Working as an escalation point for incidents, changes and problems and seeing out resolution Developing the team and identifying training requirements Conduct regular leadership tasks such as 121's and quarterly reviews Responsible for recruitment for the team Working with other technical teams and driving process improvements Collaborating with other departments for the implementation and supporting of new technologies Assisting with on-boarding new customers for Support Knowledge and experience required: Previous experience working as a Manager in a similar role Excellent communication skills, both written and oral with a positive and professional attitude Strong leadership and people management skills
Jun 03, 2023
Full time
This role will involve shift work - 2 days (7am -7pm) followed by 2 nights (7pm-7am) followed by 4 days off Overall purpose of the job: To manage and lead the dedicated Exponential-e Network Support Team. Key responsibilities for this job: Leading the dedicated Exponential-e Service Desk and Duty Management Team and ensuring we provide a high level of service to our customers Working as an escalation point for incidents, changes and problems and seeing out resolution Developing the team and identifying training requirements Conduct regular leadership tasks such as 121's and quarterly reviews Responsible for recruitment for the team Working with other technical teams and driving process improvements Collaborating with other departments for the implementation and supporting of new technologies Assisting with on-boarding new customers for Support Knowledge and experience required: Previous experience working as a Manager in a similar role Excellent communication skills, both written and oral with a positive and professional attitude Strong leadership and people management skills
Salary 35,000 - 40,000 GBP per year Requirements: - Windows Server 2008 R2 / 2012 R2/2016, Windows 7/8/10 Office 365 Microsoft SQL Active Directory / MS Exchange/Skype for Business Citrix technologies, e.g. Netscaler, Director, XenDesktop, XenServer Email security products, e.g. Mimecast / MessageLabs HyperV / XenServer Networking knowledge covering LAN/vLAN/WAN technologies Dell Server and SAN Hardware Dell Desktops and Notebooks HP Switch technology Powershell Proactive server monitoring and patch management SonicWALL Firewall and Secure Remote Access appliances Good knowledge of GPO deployment and configuration Knowledge of Worksite/manage or Legal sector applications, would be advantageous Responsibilities: - Provide third level support to high calibre customers and personnel. You will support the first/second line team to resolve issues that come into the service desk acting as a point of escalation for more challenging issues. Ensure that incidents are resolved in a timely manner to meet defined service level targets. Proactively help resolve tickets where required. To participate as a project resource as and when required. Participate in on call rota as required. Maintain a high degree of customer service and adherence to ITIL service management principles, taking ownership of incidents and requests, and being proactive when dealing with customers. Technologies: - Active Directory - Citrix - PowerShell More: At CTS our WHY is to deliver world class IT services that transform the user experience and operational success of Law Firms and Chambers. How we do this is by focusing only on IT services for chambers and law firms, understanding their needs better than others and shaping our services around the unique requirements of legal sector firms and their users. We deliver our 'IT Services Shaped For Law' by building high performing, highly specialised teams who enjoy providing great service to happy clients; and for whom we know time matters, for them and for us. Our values of Passion, Team and Excellence drive our search for new team members to join us. We care about what we do, and how we do it. We achieve more together. We learn and grow every day. In the role you will work alongside the service desk manager and 2nd line team, ensuring that escalations are dealt with in a timely manner, SLA's are being met for our clients. You have a flair for tech and like to provide robust service delivery to our clients, with a strong will to make a difference. We have a dynamic environment, prioritising and multi-tasking effectively, as well as problem solving whilst providing excellent communication, customer handling and inter-personal skills. An eye for spotting opportunities to refine and improve processes and service and can communicate effectively with clients and third parties both face to face and over the phone, in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills. Keeping calm and focused when in a pressured situation comes naturally to you. You demonstrate initiative and have excellent lateral-thinking and problem-solving skills. You are flexible and adaptable - excited by new ideas and/or technology and, keen to pick up and work with new initiatives.
Jun 02, 2023
Full time
Salary 35,000 - 40,000 GBP per year Requirements: - Windows Server 2008 R2 / 2012 R2/2016, Windows 7/8/10 Office 365 Microsoft SQL Active Directory / MS Exchange/Skype for Business Citrix technologies, e.g. Netscaler, Director, XenDesktop, XenServer Email security products, e.g. Mimecast / MessageLabs HyperV / XenServer Networking knowledge covering LAN/vLAN/WAN technologies Dell Server and SAN Hardware Dell Desktops and Notebooks HP Switch technology Powershell Proactive server monitoring and patch management SonicWALL Firewall and Secure Remote Access appliances Good knowledge of GPO deployment and configuration Knowledge of Worksite/manage or Legal sector applications, would be advantageous Responsibilities: - Provide third level support to high calibre customers and personnel. You will support the first/second line team to resolve issues that come into the service desk acting as a point of escalation for more challenging issues. Ensure that incidents are resolved in a timely manner to meet defined service level targets. Proactively help resolve tickets where required. To participate as a project resource as and when required. Participate in on call rota as required. Maintain a high degree of customer service and adherence to ITIL service management principles, taking ownership of incidents and requests, and being proactive when dealing with customers. Technologies: - Active Directory - Citrix - PowerShell More: At CTS our WHY is to deliver world class IT services that transform the user experience and operational success of Law Firms and Chambers. How we do this is by focusing only on IT services for chambers and law firms, understanding their needs better than others and shaping our services around the unique requirements of legal sector firms and their users. We deliver our 'IT Services Shaped For Law' by building high performing, highly specialised teams who enjoy providing great service to happy clients; and for whom we know time matters, for them and for us. Our values of Passion, Team and Excellence drive our search for new team members to join us. We care about what we do, and how we do it. We achieve more together. We learn and grow every day. In the role you will work alongside the service desk manager and 2nd line team, ensuring that escalations are dealt with in a timely manner, SLA's are being met for our clients. You have a flair for tech and like to provide robust service delivery to our clients, with a strong will to make a difference. We have a dynamic environment, prioritising and multi-tasking effectively, as well as problem solving whilst providing excellent communication, customer handling and inter-personal skills. An eye for spotting opportunities to refine and improve processes and service and can communicate effectively with clients and third parties both face to face and over the phone, in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills. Keeping calm and focused when in a pressured situation comes naturally to you. You demonstrate initiative and have excellent lateral-thinking and problem-solving skills. You are flexible and adaptable - excited by new ideas and/or technology and, keen to pick up and work with new initiatives.
Salary 40,000 - 50,000 GBP per year Requirements: - MSP Environment experience Major Incident Management expertise Post-Incident Review experience Problem Management / Corrective Action Experience Demonstrable, strong working knowledge of ITIL Service Management framework and process areas. Responsibilities: - Ensure that Major Incidents are managed in accordance with the MIM policy and procedures. Lead the investigation and resolution of the Major Incident including documenting and tracking progress and the timeline through to resolution. Accountable for communication to Senior Business Leaders relating to the MI. Responsible for the Post Incident Review (PIR) meeting, collating, and assigning actions. Responsible for tracking the PIR actions and ensuring they are completed within the agreed timescales. Produce regular reporting on Major Incidents, Escalations and PIR action progress for Senior Business Leaders Develop a clear understanding of business areas and how IT services support them. Develop and refine how IT incidents are prioritised based on the impact of incidents on these business services. Establish, maintain and maximise working relationships with key external partners/suppliers that provide support services. Work collaboratively with these parties on incidents, optimising their activities and ensuring that they are focused on service restoration. Work with support teams to identify recurring incident trends and work with the objective of driving these down. Technologies: - API - Azure - Citrix More: At CTS we deliver IT services covering IT strategy, technology platforms, cyber protection and managed services. Our aim is to deliver world-class IT services that transform the user experience and operational success of Law Firms and Barristers' Chambers, via cloud-based technology. We are dedicated to focusing on IT services that suit our client's individual needs and shaping our services around the unique requirements of legal sector firms and their users. Our reputation is built from our passion and commitment to delivering service excellence with integrity. We invest in our teams and in creating an inclusive culture that rewards ambition and encourages freedom to think. Our values of Passion, Team and Excellence drive our search for new team members to join us. We care about what we do, and how we do it. We achieve more together. We learn and grow every day.
Jun 02, 2023
Full time
Salary 40,000 - 50,000 GBP per year Requirements: - MSP Environment experience Major Incident Management expertise Post-Incident Review experience Problem Management / Corrective Action Experience Demonstrable, strong working knowledge of ITIL Service Management framework and process areas. Responsibilities: - Ensure that Major Incidents are managed in accordance with the MIM policy and procedures. Lead the investigation and resolution of the Major Incident including documenting and tracking progress and the timeline through to resolution. Accountable for communication to Senior Business Leaders relating to the MI. Responsible for the Post Incident Review (PIR) meeting, collating, and assigning actions. Responsible for tracking the PIR actions and ensuring they are completed within the agreed timescales. Produce regular reporting on Major Incidents, Escalations and PIR action progress for Senior Business Leaders Develop a clear understanding of business areas and how IT services support them. Develop and refine how IT incidents are prioritised based on the impact of incidents on these business services. Establish, maintain and maximise working relationships with key external partners/suppliers that provide support services. Work collaboratively with these parties on incidents, optimising their activities and ensuring that they are focused on service restoration. Work with support teams to identify recurring incident trends and work with the objective of driving these down. Technologies: - API - Azure - Citrix More: At CTS we deliver IT services covering IT strategy, technology platforms, cyber protection and managed services. Our aim is to deliver world-class IT services that transform the user experience and operational success of Law Firms and Barristers' Chambers, via cloud-based technology. We are dedicated to focusing on IT services that suit our client's individual needs and shaping our services around the unique requirements of legal sector firms and their users. Our reputation is built from our passion and commitment to delivering service excellence with integrity. We invest in our teams and in creating an inclusive culture that rewards ambition and encourages freedom to think. Our values of Passion, Team and Excellence drive our search for new team members to join us. We care about what we do, and how we do it. We achieve more together. We learn and grow every day.
Technical Support Service Desk / IT Helpdesk Team Leader who has 'hands on' experience providing First Line, Second Line and Third Line Support with Network (LAN / WAN, TCP/IP etc.), Hardware (PC, Laptop, Printers etc.), IOS Mobile Phones / Tablets, Software Applications (Microsoft / Office 365, MS Windows etc.) and Incident Management Resolution / Troubleshooting experience is required for a well-established Company based in Nottingham, Nottinghamshire, East Midlands. The ideal candidate will have proven relevant experience within a support role operating in a Microsoft environment, with experience in a management position. Successful candidates will have 2 direct reports who you will need to coach, mentor and manage. SALARY: £27,000 - £35,000 per annum + Generous Benefits (see below) LOCATION: Nottingham, Nottinghamshire, East Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: Flexible contract requiring 36.5 hours per week JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Service Desk / IT Helpdesk Team Leader who has 'hands on' experience providing First Line, Second Line and Third Line Support with Network (LAN / WAN, TCP/IP etc.), Hardware (PC, Laptop, Printers etc.), Software Applications (Microsoft / Office 365, MS Windows etc.) and Incident Management Resolution / Troubleshooting experience. As well as the day-to-day delivery, the role is responsible for developing and delivering the continual improvement plan for User Support and Workplace Technology, informing the future strategy, and leading the delivery of related projects. ABOUT THE COMPANY The Company is a leading supplier of agronomy advice, seed, crop protection products and precision farming services. Working in partnership with arable, fruit, vegetable, horticultural and amenity sectors, the Company is committed to helping customers manage their businesses more efficiently and more profitably. They are dedicated to the company purpose - releasing agronomic potential. With roots originating more than 60 years ago, the Company offers a unique blend of local experience, research-based expertise, customer-based knowledge and trusted relationships; practicing values of honesty, integrity and fairness across all aspects of the business. The Company also embraces care for the wider environment, with an understanding of the important role now played by all those who manage the land, through a range of dedicated initiatives. DUTIES Your duties as the Technical Support Service Desk / IT Helpdesk Team Leader include: Responsible for day-to-day delivery of all aspects of workplace technology, incorporating: Office / Depot technology (e.g. printing, meeting rooms, LAN etc) Print services End user hardware lifecycle (procurement, provision, asset management, disposal) User management (joiners, leavers, movers) Desktop operating system lifecycle Office 365 and other core apps Software provision and licence management Mobile device management Maintenance of key tools (e.g. SCCM, Endpoint Manager) Mobile and Fixed Voice End user Security and Data Privacy Adherence to budget and quality expectations in these areas Responsible for the running of the IT Helpdesk (incorporating Incident Management and Problem Management) Facilitating the efficient and effective handling of user queries Handling user support queries (including 1st line support, and 2nd / 3rd line support in own areas of specialism) Understanding needs and concerns of the business, prioritising tasks accordingly Setup and management of IT Helpdesk processes, (including Incident Management and Problem Management) Engaging and working with other IT Teams to ensure effective handover of 'change projects' into helpdesk support Improving service quality and end-user satisfaction with IT Helpdesk and workplace technology provision Developing and leading the IT end-user communication process Supervision and development of junior members of the IT Helpdesk team Working with the Senior IT Manager to develop, maintain and be accountable for delivery of the Continual Improvement Plan and future strategies for Workplace Technology and IT Helpdesk provision Management of IT projects CANDIDATE REQUIREMENTS Previous relevant experience in a similar role Previous experience within an IT support role operating in a Microsoft environment Previous experience in a managerial position would be preferred Project Management skills and experience Must demonstrate a clear understanding of networking, servers, endpoint management (Windows PCs), mobile devices and technology, common Microsoft IT systems and end user applications, and other business software Understanding of good practice IT Support processes (e.g. ITIL) Good understanding of data privacy and cyber security Flexible approach, highly organised and effective time management skills Good organisational and time management skills. Must be able to plan and manage own workloads Innovative approach, promotes sharing of best practice Full driving licence BENEFITS Work from a lovely open plan office environment Free fruit, tea and coffee Free onsite parking 25 days annual leave plus 8 days bank holidays Private healthcare Pension scheme including salary sacrifice option Lifeworks employee assistance programme which offers lots of discounts and perks Bike to work scheme Company eye care scheme Dell computer discounts Ogilvie care discount Continuous personal development opportunities HOW TO APPLY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Jun 02, 2023
Full time
Technical Support Service Desk / IT Helpdesk Team Leader who has 'hands on' experience providing First Line, Second Line and Third Line Support with Network (LAN / WAN, TCP/IP etc.), Hardware (PC, Laptop, Printers etc.), IOS Mobile Phones / Tablets, Software Applications (Microsoft / Office 365, MS Windows etc.) and Incident Management Resolution / Troubleshooting experience is required for a well-established Company based in Nottingham, Nottinghamshire, East Midlands. The ideal candidate will have proven relevant experience within a support role operating in a Microsoft environment, with experience in a management position. Successful candidates will have 2 direct reports who you will need to coach, mentor and manage. SALARY: £27,000 - £35,000 per annum + Generous Benefits (see below) LOCATION: Nottingham, Nottinghamshire, East Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: Flexible contract requiring 36.5 hours per week JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Service Desk / IT Helpdesk Team Leader who has 'hands on' experience providing First Line, Second Line and Third Line Support with Network (LAN / WAN, TCP/IP etc.), Hardware (PC, Laptop, Printers etc.), Software Applications (Microsoft / Office 365, MS Windows etc.) and Incident Management Resolution / Troubleshooting experience. As well as the day-to-day delivery, the role is responsible for developing and delivering the continual improvement plan for User Support and Workplace Technology, informing the future strategy, and leading the delivery of related projects. ABOUT THE COMPANY The Company is a leading supplier of agronomy advice, seed, crop protection products and precision farming services. Working in partnership with arable, fruit, vegetable, horticultural and amenity sectors, the Company is committed to helping customers manage their businesses more efficiently and more profitably. They are dedicated to the company purpose - releasing agronomic potential. With roots originating more than 60 years ago, the Company offers a unique blend of local experience, research-based expertise, customer-based knowledge and trusted relationships; practicing values of honesty, integrity and fairness across all aspects of the business. The Company also embraces care for the wider environment, with an understanding of the important role now played by all those who manage the land, through a range of dedicated initiatives. DUTIES Your duties as the Technical Support Service Desk / IT Helpdesk Team Leader include: Responsible for day-to-day delivery of all aspects of workplace technology, incorporating: Office / Depot technology (e.g. printing, meeting rooms, LAN etc) Print services End user hardware lifecycle (procurement, provision, asset management, disposal) User management (joiners, leavers, movers) Desktop operating system lifecycle Office 365 and other core apps Software provision and licence management Mobile device management Maintenance of key tools (e.g. SCCM, Endpoint Manager) Mobile and Fixed Voice End user Security and Data Privacy Adherence to budget and quality expectations in these areas Responsible for the running of the IT Helpdesk (incorporating Incident Management and Problem Management) Facilitating the efficient and effective handling of user queries Handling user support queries (including 1st line support, and 2nd / 3rd line support in own areas of specialism) Understanding needs and concerns of the business, prioritising tasks accordingly Setup and management of IT Helpdesk processes, (including Incident Management and Problem Management) Engaging and working with other IT Teams to ensure effective handover of 'change projects' into helpdesk support Improving service quality and end-user satisfaction with IT Helpdesk and workplace technology provision Developing and leading the IT end-user communication process Supervision and development of junior members of the IT Helpdesk team Working with the Senior IT Manager to develop, maintain and be accountable for delivery of the Continual Improvement Plan and future strategies for Workplace Technology and IT Helpdesk provision Management of IT projects CANDIDATE REQUIREMENTS Previous relevant experience in a similar role Previous experience within an IT support role operating in a Microsoft environment Previous experience in a managerial position would be preferred Project Management skills and experience Must demonstrate a clear understanding of networking, servers, endpoint management (Windows PCs), mobile devices and technology, common Microsoft IT systems and end user applications, and other business software Understanding of good practice IT Support processes (e.g. ITIL) Good understanding of data privacy and cyber security Flexible approach, highly organised and effective time management skills Good organisational and time management skills. Must be able to plan and manage own workloads Innovative approach, promotes sharing of best practice Full driving licence BENEFITS Work from a lovely open plan office environment Free fruit, tea and coffee Free onsite parking 25 days annual leave plus 8 days bank holidays Private healthcare Pension scheme including salary sacrifice option Lifeworks employee assistance programme which offers lots of discounts and perks Bike to work scheme Company eye care scheme Dell computer discounts Ogilvie care discount Continuous personal development opportunities HOW TO APPLY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Infrastructure Specialist - 3rd Line Engineer - Microsoft Infrastructure, Cloud & Networks, Wi-Fi Permanent Full Time - 35 hours per week £45,000pa + Benefits Warwick, Warwickshire, West Midlands, Worcestershire, Oxfordshire Client is the UK's largest equine charity with a passion for horses that is backed by knowledge and expertise who represent and provide a range of services for horse riders, horse owners, enthusiasts and professionals. Due to new funding initiating expansion, they require an experienced Infrastructure Specialist, 3rd Line Engineer to enhance their IT Team. Reporting to the Head of Technology & IT Operations, you will be required to ensure that the Network and Infrastructure is fit for purpose and well managed, also, that Cloud provision is responsibly used, and that any problems and incidents are promptly addressed and resolved. To secure your interview, your portfolio will include these skills: On premise Active Directory, Group Policy, DNS, DHCP Azure AD (Connect), Conditional Access, MFA Intune (Endpoint Manager) including Autopilot and Always on VPN Exchange On premise, Exchange Online and Mimecast services Azure App Services, Application Gateway and WAF PowerShell Scripting and resource management Microsoft Teams and Teams telephony Certificate management, rollout, and administration SAN storage & HP BL and DL Servers Cisco, Watchguard or Fortinet Firewalls and Access Points Cisco Switch configuration, administration, and support VMware vSphere and Veeam B&R with Cloud Connect Microsoft Server and Desktop Operating systems Manage Engine Service Desk and Patching software or similar PRTG, Azure Monitor or similar monitoring tools Key functional skills and characteristics: A pragmatic self-starter, with excellent proactive and reactive problem-solving skills Has designed and delivered network improvements for new solutions or Legacy issues Experience migrating, managing, and administering Azure resources on behalf of an organisation Have monitored and reported on infrastructure performance Have run a robust patching and backup regime, including testing of patches and back-up restores Experience supporting disaster recovery planning, testing and implementation Have administered and implemented an organisations technical security measures Experience in the physical replacement of infrastructure hardware components A track record in leading major incident and problem investigations Willingness to adapt working patterns to ensure the delivery of software patches, projects, upgrades and the resolutions of major incidents and problems to meet the operational needs of users Has worked collaboratively with suppliers/partners to manage solutions Proficiency in MS Visio or other diagramming software Desirable to have: Recognised qualifications in networking and infrastructure such as Cisco Certified Network Personnel, CompTIA Network+, CWNP's Certified Wireless Design Professional, Microsoft Certified Azure Solutions Architect Expert, Microsoft Certified Azure Security Engineer Associate, SNIA Certified Storage Architect, VMware Certified Advanced Professional - or at least significant experience of the above. Due to the nature of this role, some out of usual business hours work will be required.
Jun 02, 2023
Full time
Infrastructure Specialist - 3rd Line Engineer - Microsoft Infrastructure, Cloud & Networks, Wi-Fi Permanent Full Time - 35 hours per week £45,000pa + Benefits Warwick, Warwickshire, West Midlands, Worcestershire, Oxfordshire Client is the UK's largest equine charity with a passion for horses that is backed by knowledge and expertise who represent and provide a range of services for horse riders, horse owners, enthusiasts and professionals. Due to new funding initiating expansion, they require an experienced Infrastructure Specialist, 3rd Line Engineer to enhance their IT Team. Reporting to the Head of Technology & IT Operations, you will be required to ensure that the Network and Infrastructure is fit for purpose and well managed, also, that Cloud provision is responsibly used, and that any problems and incidents are promptly addressed and resolved. To secure your interview, your portfolio will include these skills: On premise Active Directory, Group Policy, DNS, DHCP Azure AD (Connect), Conditional Access, MFA Intune (Endpoint Manager) including Autopilot and Always on VPN Exchange On premise, Exchange Online and Mimecast services Azure App Services, Application Gateway and WAF PowerShell Scripting and resource management Microsoft Teams and Teams telephony Certificate management, rollout, and administration SAN storage & HP BL and DL Servers Cisco, Watchguard or Fortinet Firewalls and Access Points Cisco Switch configuration, administration, and support VMware vSphere and Veeam B&R with Cloud Connect Microsoft Server and Desktop Operating systems Manage Engine Service Desk and Patching software or similar PRTG, Azure Monitor or similar monitoring tools Key functional skills and characteristics: A pragmatic self-starter, with excellent proactive and reactive problem-solving skills Has designed and delivered network improvements for new solutions or Legacy issues Experience migrating, managing, and administering Azure resources on behalf of an organisation Have monitored and reported on infrastructure performance Have run a robust patching and backup regime, including testing of patches and back-up restores Experience supporting disaster recovery planning, testing and implementation Have administered and implemented an organisations technical security measures Experience in the physical replacement of infrastructure hardware components A track record in leading major incident and problem investigations Willingness to adapt working patterns to ensure the delivery of software patches, projects, upgrades and the resolutions of major incidents and problems to meet the operational needs of users Has worked collaboratively with suppliers/partners to manage solutions Proficiency in MS Visio or other diagramming software Desirable to have: Recognised qualifications in networking and infrastructure such as Cisco Certified Network Personnel, CompTIA Network+, CWNP's Certified Wireless Design Professional, Microsoft Certified Azure Solutions Architect Expert, Microsoft Certified Azure Security Engineer Associate, SNIA Certified Storage Architect, VMware Certified Advanced Professional - or at least significant experience of the above. Due to the nature of this role, some out of usual business hours work will be required.
Are you looking to begin a career in IT? Menzies Distribution are looking for an eager individual to join their IT service desk. You will be involved in all different aspects of the IT service desk and will complete an SCQF level 6 apprenticeship. Reporting to the Service Desk Manager, you will be responsible for handling IT queries from the distribution business into the Service Desk. The positions are based in Edinburgh Park and remote with analysts working from home on a rotational basis. Salary - £15,000 per annum Working hours - First 6 months 9-5 M-F, extend to shifts between 7am & 7pm If this sounds like the role for you apply below to express your interest. What will I be doing? Process tickets on the Service Now system and carry out 1st & 2nd line fixes Responding to and processing all incoming emails into the Service Desk central mailbox Ensuring all tickets are logged and tracked in the service management platform, service now. 1st line support and first-time fix for common incidents/requests Fulfilling order requests and raising Purchase Orders What skills do I need? Excellent telephone manner Ability to problem solve Ability to work independently and as part of a team Excellent written and verbal communication skills An interest and a passion for IT Benefits? Chance to work with a vastly experienced team and a large organisation Salary increases after 1st and 2nd year Important Information "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce." For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
Jun 02, 2023
Full time
Are you looking to begin a career in IT? Menzies Distribution are looking for an eager individual to join their IT service desk. You will be involved in all different aspects of the IT service desk and will complete an SCQF level 6 apprenticeship. Reporting to the Service Desk Manager, you will be responsible for handling IT queries from the distribution business into the Service Desk. The positions are based in Edinburgh Park and remote with analysts working from home on a rotational basis. Salary - £15,000 per annum Working hours - First 6 months 9-5 M-F, extend to shifts between 7am & 7pm If this sounds like the role for you apply below to express your interest. What will I be doing? Process tickets on the Service Now system and carry out 1st & 2nd line fixes Responding to and processing all incoming emails into the Service Desk central mailbox Ensuring all tickets are logged and tracked in the service management platform, service now. 1st line support and first-time fix for common incidents/requests Fulfilling order requests and raising Purchase Orders What skills do I need? Excellent telephone manner Ability to problem solve Ability to work independently and as part of a team Excellent written and verbal communication skills An interest and a passion for IT Benefits? Chance to work with a vastly experienced team and a large organisation Salary increases after 1st and 2nd year Important Information "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce." For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
IT Service Manager (Predominantly remote role) Your new company We are working with a public services organisation on their search for an IT Service Manager to join their growing team. The Service Manager will be responsible for monitoring service performance, stakeholder relationships and liaising with multiple suppliers to ensure continuous service improvement on a daily basis. Your new role You will be responsible for managing the day to day running of the organisation's Service Desk and be the main point of contact for senior escalations, providing leadership in development, maintenance and operation of the IT Service processes in line with ITIL including: Incident management Service request management Change management Problem management Contract/SLA management IT related procurement IT Asset management IT Service reporting Continual service improvement What you'll need to succeed Can demonstrate at least 3 years' experience in an IT Service Manager role Broad understanding of enterprise-level technology A strong focus on customer service and a history of excellent client relations Desirable ITIL Certification A relevant IT degree (Level 6) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jun 02, 2023
Contractor
IT Service Manager (Predominantly remote role) Your new company We are working with a public services organisation on their search for an IT Service Manager to join their growing team. The Service Manager will be responsible for monitoring service performance, stakeholder relationships and liaising with multiple suppliers to ensure continuous service improvement on a daily basis. Your new role You will be responsible for managing the day to day running of the organisation's Service Desk and be the main point of contact for senior escalations, providing leadership in development, maintenance and operation of the IT Service processes in line with ITIL including: Incident management Service request management Change management Problem management Contract/SLA management IT related procurement IT Asset management IT Service reporting Continual service improvement What you'll need to succeed Can demonstrate at least 3 years' experience in an IT Service Manager role Broad understanding of enterprise-level technology A strong focus on customer service and a history of excellent client relations Desirable ITIL Certification A relevant IT degree (Level 6) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Cyber Security Analyst Organisation: NHS Trust (West Midlands) Type: Permanent Salary: £29,827.35 - £36,310.05 per annum No Positions: 03 Hybrid: 1 day per month in the office Job Summary With primary responsibility for ensuring the security, validity and provision of our systems and services, the post holder, through monitoring, evaluation and in collaboration with Senior Cyber Security Analyst, will lead on IT Security activities within the Trust. You The post holder will assist and support the Cyber Security team in ensuring that the Trusts IT network, computer systems and services remain secure, resilient and robust. The post holder will be responsible for ensuring that cyber security is aligned with business security and information governance. Ensuring that cyber security is effectively managed in all service and IT service management activities. Undertake IT security investigations and computer forensic work across the Trust. The post holder is responsible for: Resolving and delivering cyber security incidents, problems, and service requests, working with other members of the cyber security team Deploying, maintaining, monitoring, and troubleshooting systems (operating or applications) and hardware in use by the trust Ensuring IT infrastructure that is deployed meets current cyber security standards, as defined by Trust policy Ensuring the ongoing management, maintenance and use of cyber security Standard operating Procedures (SOPs) Key Responsibilities 1. Resolve incidents and complete service requests relating to all aspects of cyber security in accordance with defined processes and service level agreements (SLAs) and key performance indicators (KPIs). 2. Monitor changes in cyber security threats and appropriately respond to changes in threat profile. 3. Monitor cyber security services, systems and related infrastructure for signs of compromise. 4. Ensure that IT assets and resources are protected from malicious software (ie malware) and other emerging threats 5. Identify and address any potential and actual vulnerabilities in applications, infrastructure, services, software and systems 6. To work with various stakeholders including external partners, to build, maintain and promote effective working relationships. 7. Provide specialist advice and guidance across network, security, server, and desktop infrastructures. 8. Provide technical guidance and support to Trust employees on the use and interpretation of the information security management system policies and standards applicable to the use of IT. 9. Provide technical guidance and support to Trust employees on a range of cyber security issues, including computer viruses, spam e-mail, malware and hoaxes. Contribute to cyber security support functions such as creating and defining cyber security processes on a wide and varied range of tasks. 10. Assist with investigations into potential and reported misuse of the Trust IT facilities. Provide advice and updates to managers and human resource teams, ensuring that the correct investigation procedures are adhered to and that all documentation is recorded completely and accurately. 11. Perform technical cyber security risk assessments on user requests for access to systems, use of new software or hardware facilities. 12. Provide regular management information on cyber security matters, eg on the e-mail and Internet monitoring systems and identify the need for any new controls based on this Information. 13. Prepare reports based on cyber security incident statistics and organisational compliance with cyber security targets. 14. Assist in the coordination and management of cyber incident response activities 15. Support the cyber security team in the provision of service delivery, ensuring the team shares knowledge and works flexibly. Key Skills Expert Cyber security skills ie malware analysis, risk analysis, intrusion detection, reverse engineering, data analytics Excellent interpersonal skills, demonstrated by communicating with colleagues, Partners and non-technical professionals on a daily basis Able to work individually without direct supervision, and work in an agile environment Key Experience Experience of providing good advice and support to a range of customers/users. Experience of working in a confidential environment and in a customer-focused ICT organisation. Experience of delivering excellent service to a wide range of stakeholders Evidence of delivering ICT solutions to a diverse workforce. Understanding of relevant ICT standards, legislation and regulations including compliance standards In-depth knowledge of current and emerging security threats and technologies. Good knowledge of cyber security best practice toolsets and methodologies including system management tools. Basic knowledge of database and application security. Knowledge of how to set up and maintain administrative procedures and systems. Knowledge of information management and reporting.
Jun 02, 2023
Full time
Cyber Security Analyst Organisation: NHS Trust (West Midlands) Type: Permanent Salary: £29,827.35 - £36,310.05 per annum No Positions: 03 Hybrid: 1 day per month in the office Job Summary With primary responsibility for ensuring the security, validity and provision of our systems and services, the post holder, through monitoring, evaluation and in collaboration with Senior Cyber Security Analyst, will lead on IT Security activities within the Trust. You The post holder will assist and support the Cyber Security team in ensuring that the Trusts IT network, computer systems and services remain secure, resilient and robust. The post holder will be responsible for ensuring that cyber security is aligned with business security and information governance. Ensuring that cyber security is effectively managed in all service and IT service management activities. Undertake IT security investigations and computer forensic work across the Trust. The post holder is responsible for: Resolving and delivering cyber security incidents, problems, and service requests, working with other members of the cyber security team Deploying, maintaining, monitoring, and troubleshooting systems (operating or applications) and hardware in use by the trust Ensuring IT infrastructure that is deployed meets current cyber security standards, as defined by Trust policy Ensuring the ongoing management, maintenance and use of cyber security Standard operating Procedures (SOPs) Key Responsibilities 1. Resolve incidents and complete service requests relating to all aspects of cyber security in accordance with defined processes and service level agreements (SLAs) and key performance indicators (KPIs). 2. Monitor changes in cyber security threats and appropriately respond to changes in threat profile. 3. Monitor cyber security services, systems and related infrastructure for signs of compromise. 4. Ensure that IT assets and resources are protected from malicious software (ie malware) and other emerging threats 5. Identify and address any potential and actual vulnerabilities in applications, infrastructure, services, software and systems 6. To work with various stakeholders including external partners, to build, maintain and promote effective working relationships. 7. Provide specialist advice and guidance across network, security, server, and desktop infrastructures. 8. Provide technical guidance and support to Trust employees on the use and interpretation of the information security management system policies and standards applicable to the use of IT. 9. Provide technical guidance and support to Trust employees on a range of cyber security issues, including computer viruses, spam e-mail, malware and hoaxes. Contribute to cyber security support functions such as creating and defining cyber security processes on a wide and varied range of tasks. 10. Assist with investigations into potential and reported misuse of the Trust IT facilities. Provide advice and updates to managers and human resource teams, ensuring that the correct investigation procedures are adhered to and that all documentation is recorded completely and accurately. 11. Perform technical cyber security risk assessments on user requests for access to systems, use of new software or hardware facilities. 12. Provide regular management information on cyber security matters, eg on the e-mail and Internet monitoring systems and identify the need for any new controls based on this Information. 13. Prepare reports based on cyber security incident statistics and organisational compliance with cyber security targets. 14. Assist in the coordination and management of cyber incident response activities 15. Support the cyber security team in the provision of service delivery, ensuring the team shares knowledge and works flexibly. Key Skills Expert Cyber security skills ie malware analysis, risk analysis, intrusion detection, reverse engineering, data analytics Excellent interpersonal skills, demonstrated by communicating with colleagues, Partners and non-technical professionals on a daily basis Able to work individually without direct supervision, and work in an agile environment Key Experience Experience of providing good advice and support to a range of customers/users. Experience of working in a confidential environment and in a customer-focused ICT organisation. Experience of delivering excellent service to a wide range of stakeholders Evidence of delivering ICT solutions to a diverse workforce. Understanding of relevant ICT standards, legislation and regulations including compliance standards In-depth knowledge of current and emerging security threats and technologies. Good knowledge of cyber security best practice toolsets and methodologies including system management tools. Basic knowledge of database and application security. Knowledge of how to set up and maintain administrative procedures and systems. Knowledge of information management and reporting.
Job Title: DevOps Engineer - Cloud Data Platforms Location: Any UK Based Location Travel Frequency: Hybrid (Need to travel on-site 2 days per week to any nearby Capgemini office. Also, sometimes they might be required to travel to different client offices across the UK and the travel expense will be reimbursed) Working Pattern: Full-time Permanent Whilst you may have any of our UK offices as a base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home during the week at short notice. The job on offer The Cloud Data Platforms team is part of the Insights and Data Global Practice and has seen strong growth and continued success across a variety of projects and sectors. Cloud Data Platforms is the home of the Data Engineers, Platform Engineers, Solutions Architects and Business Analysts who are focused on driving our customers digital and data transformation journey using the modern cloud platforms. We specialise on using the latest frameworks, reference architectures and technologies using AWS, Azure and GCP. We continue to grow and are looking for talented individuals who want to join our high performing team. If you would like to develop your career as part of a team of highly skilled professionals who are passionate about increasing the value of the data and analytics in organisations you have come to the right place. Your Role Maintain a technical end-to-end knowledge of the systems supported. Be responsible and accountable for the resolution of all related incidents, working with other teams to help manage major incident resolution. Liaise daily with other support teams, 3rd line and development teams Lead the response team responding to major incidents and work with other engineers, manage the resource requirements for resolutions, support cover and liaison with other teams. Your Profile We are looking for strong DevOps Engineers/Platform Engineers who are passionate and focused on data solutions and Cloud technologies and who ideally have skills in many of the following areas: Experience of Agile delivery environments, document as-is process and architectures and design to-be architectures Automation design and delivery including installation, configuration, and administration of industry leading DevSecOps tools Understand, design, and implement operational tools for monitoring, alerting, recovery, backups etc. Ability to train internal or client teams in technologies, in DevOps practices. Client and internal stakeholder management, business problem solving acumen, working in a multi-supplier environment Why Capgemini is unique Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. You will be required to pass through SC Clearance if you are successful in this recruitment process, which is a condition of undertaking the role. Please ensure you are aware of the requirements before submitting your application. For more information about Security Clearance you can check the requirements in advance online Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.
Jun 02, 2023
Full time
Job Title: DevOps Engineer - Cloud Data Platforms Location: Any UK Based Location Travel Frequency: Hybrid (Need to travel on-site 2 days per week to any nearby Capgemini office. Also, sometimes they might be required to travel to different client offices across the UK and the travel expense will be reimbursed) Working Pattern: Full-time Permanent Whilst you may have any of our UK offices as a base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home during the week at short notice. The job on offer The Cloud Data Platforms team is part of the Insights and Data Global Practice and has seen strong growth and continued success across a variety of projects and sectors. Cloud Data Platforms is the home of the Data Engineers, Platform Engineers, Solutions Architects and Business Analysts who are focused on driving our customers digital and data transformation journey using the modern cloud platforms. We specialise on using the latest frameworks, reference architectures and technologies using AWS, Azure and GCP. We continue to grow and are looking for talented individuals who want to join our high performing team. If you would like to develop your career as part of a team of highly skilled professionals who are passionate about increasing the value of the data and analytics in organisations you have come to the right place. Your Role Maintain a technical end-to-end knowledge of the systems supported. Be responsible and accountable for the resolution of all related incidents, working with other teams to help manage major incident resolution. Liaise daily with other support teams, 3rd line and development teams Lead the response team responding to major incidents and work with other engineers, manage the resource requirements for resolutions, support cover and liaison with other teams. Your Profile We are looking for strong DevOps Engineers/Platform Engineers who are passionate and focused on data solutions and Cloud technologies and who ideally have skills in many of the following areas: Experience of Agile delivery environments, document as-is process and architectures and design to-be architectures Automation design and delivery including installation, configuration, and administration of industry leading DevSecOps tools Understand, design, and implement operational tools for monitoring, alerting, recovery, backups etc. Ability to train internal or client teams in technologies, in DevOps practices. Client and internal stakeholder management, business problem solving acumen, working in a multi-supplier environment Why Capgemini is unique Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. You will be required to pass through SC Clearance if you are successful in this recruitment process, which is a condition of undertaking the role. Please ensure you are aware of the requirements before submitting your application. For more information about Security Clearance you can check the requirements in advance online Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.
L3 Infrastructure Engineer Place of work: Sheffield - UK (on-site)/ Duration: Permanent/ Hours of work: Monday - Friday office hours About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As an organization, we offer all our employees access to an online training platform, career progression and a supportive environment. The RMM team in Sheffield is the escalation for Auxilion level 2/3 support and remote monitoring and management of client infrastructure. Our office is based in City Centre, Sheffield. Role Responsibilities: Working in a support environment the RMM Engineer focuses on continuous operation of the various customer estates, many of them running in a high availability environment. Incident resolution and monitoring of the supported estate through a number of key monitoring (RMM) tools Ensure user tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure Respond to requests via monitoring tools, email requests etc Participates in availability, capacity and change management processes. You will be expected to handle technical incidents and changes across the Windows server, Azure and VMware estates. Technical Competencies: Prior experience in a Network Operations Center/Service Desk Environment Good problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2 or more years' Experience with Windows Server Essential Skills: Core Infrastructure - Active Directory, Exchange Virtualisation - VMWare, Hyper-V, Azure O365 Server Architecture (Blades & Servers Monitoring: SCOM System Center Operations Manager, Kaseya Desirable Skills Microsoft Teams, Skype and SQL PowerShell Scripting Presentation Virtualisation - CITRIX, RDS Management - System Centre Suite (SCCM, SCOM, SCVMM) Backup & Archiving - CommVault, Veeam Microsoft Office365 and Cloud offerings (Azure, AWS) Business Competencies: Good communication and teamwork skills and interpersonal skills are key. Third level qualification would be desirable but not essential. Commitment to learning and development of creative support solutions Experience Required: Experience of working in a server support environment. Service oriented behaviour and communication to internal and external customers. Ability to cope with pressures of peak workloads, short deadlines. Experience with face-to-face customer liaison. Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated. Good communication skills. Team player. Experienced with ITIL support services disciplines an advantage Our Company Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Jun 02, 2023
Full time
L3 Infrastructure Engineer Place of work: Sheffield - UK (on-site)/ Duration: Permanent/ Hours of work: Monday - Friday office hours About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As an organization, we offer all our employees access to an online training platform, career progression and a supportive environment. The RMM team in Sheffield is the escalation for Auxilion level 2/3 support and remote monitoring and management of client infrastructure. Our office is based in City Centre, Sheffield. Role Responsibilities: Working in a support environment the RMM Engineer focuses on continuous operation of the various customer estates, many of them running in a high availability environment. Incident resolution and monitoring of the supported estate through a number of key monitoring (RMM) tools Ensure user tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure Respond to requests via monitoring tools, email requests etc Participates in availability, capacity and change management processes. You will be expected to handle technical incidents and changes across the Windows server, Azure and VMware estates. Technical Competencies: Prior experience in a Network Operations Center/Service Desk Environment Good problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2 or more years' Experience with Windows Server Essential Skills: Core Infrastructure - Active Directory, Exchange Virtualisation - VMWare, Hyper-V, Azure O365 Server Architecture (Blades & Servers Monitoring: SCOM System Center Operations Manager, Kaseya Desirable Skills Microsoft Teams, Skype and SQL PowerShell Scripting Presentation Virtualisation - CITRIX, RDS Management - System Centre Suite (SCCM, SCOM, SCVMM) Backup & Archiving - CommVault, Veeam Microsoft Office365 and Cloud offerings (Azure, AWS) Business Competencies: Good communication and teamwork skills and interpersonal skills are key. Third level qualification would be desirable but not essential. Commitment to learning and development of creative support solutions Experience Required: Experience of working in a server support environment. Service oriented behaviour and communication to internal and external customers. Ability to cope with pressures of peak workloads, short deadlines. Experience with face-to-face customer liaison. Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated. Good communication skills. Team player. Experienced with ITIL support services disciplines an advantage Our Company Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Services and Control Senior Analyst - Insurance Market Competitive Salary + Bonus + Benefits The Service and Controls Senior Analyst is part of the Technology Service Management function and helps leads and enable the definition and improvement of ITSM capability. This role enables our Technology Change Delivery Portfolios as well as BAU service delivery teams by driving and owning appropriate ITSM Controls and Governance to assure secure, stable, and performing technology services. The role leverages existing enterprise service management process and controls capability, owning their localized implementation to support the GRSI Tech's strategy. As well, the role leads on the necessary improvements to address gaps and recommendations across the wider Audit, Cyber and IT controls frameworks. Key Responsibilities: Responsible for ITSM Controls and Governance enabling secure, stable and performing technology services. Implement and improve ITSM capability, reporting, controls, service integration and process support Provide appropriate service reporting on a regular basis to achieve targets, continuously improve and deliver excellent customer service Develop quality, exec-ready management information, presentations, proposals, and reports Helps drive the ITSM Strategy for GRSI Technology working in coordination with Enterprise SMO, as well as GRS Tech. Engineering, Resilience and support teams Drive the necessary improvements to address gaps and recommendations relating to ITSM across the wider Audit, DT Cyber and IT controls frameworks Compliance & Strategic Alignment Ensure appropriate technology controls are implemented and regularly tested in line with the client, GRSI, GRS and GDS practices Align to Company and GRS technology delivery functions to ensure the service management team operates in compliance with all relevant standards, processes and procedures Demonstrate behaviours as set out in the Conduct Risk Policy in alignment with company commitment to placing customers at the centre of our business and behaving with integrity Service Management Support Service Delivery Team leads and Managers with robust ITSM practices and process support Oversee and evolve Major and High Priority Incident Management Drive adoption of Problem Management and Continual Improvement Engage with business leaders to ensure Services are understood and appropriate, evolving our service catalogue and service level agreement framework Ensure appropriate service level reporting and dashboards as required Enhance the Supplier Management practices, ensuring formal inventory of vendor contracts and active management of all contracts with a strong commercial mindset Service Operations Support Act as an escalation point for major incident and problem management; Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Ensure appropriate risk and impact assessments are Embedded and performed in Change Management and CAB processes Collaborate with the Desktop Support, Cloud and Infrastructure Engineering Managers to ensure team priorities are aligned with the ITSM strategy Information Security Management Devise measures to protect company data from both internal and external threats Take part in day-to-day monitoring for activities, implement defensive protocols, and report incidents in line with security best practices Contribute to security guidelines, procedures, standards, and controls documentation Continuous Improvement, Governance & Delivery Own ITSM capability and service improvement roadmaps, enhancing service management processes, governance, tools, reporting and compliance Act as Product Owner for ITSM Processes and Tooling maintain a backlog of all related initiatives aligned to the Agile Portfolio Office Actively manage risks and issues in the ITSM area, developing mitigation plans/actions and remediation planning sessions, logging and escalating where appropriate Review practices to ensure consistency with policies, compliance regulations and control requirements, providing direction and changes as needed and ensuring alignment with business objectives and industry trends Champion, coach and promote the sharing of best practice on ITSM, increasing the internal capability and body of knowledge Develop and maintain Service management operational policies, standards, procedures, and guidelines where applicable Skills and Experience Experienced Service Management professional with years of relevant experience, ideally in a dynamic, demanding and highly regulated financial services environment. ITIL qualifications Excellent interpersonal and customer service skills with a passion for service excellence and a track record of continuous service improvement Strong leadership ability and team spirit with exceptional skills in motivating, coaching, and supporting team members to deliver success outcomes. Excellent written and verbal communication and presentation skills, including the production of quality, visually appealing, exec-ready PowerPoint slides and reports as required. Demonstrable experience of internal and external stakeholder engagement Exposure to financial and vendor management Strong organisational skills with an ability to balance and prioritise multiple initiatives at once, and to work under pressure when necessary. Apply today with your most up to date CV. If this role isn't quite what you are after but know someone who may be relevant, we offer a referral scheme for any successful recommendations. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Jun 02, 2023
Full time
Services and Control Senior Analyst - Insurance Market Competitive Salary + Bonus + Benefits The Service and Controls Senior Analyst is part of the Technology Service Management function and helps leads and enable the definition and improvement of ITSM capability. This role enables our Technology Change Delivery Portfolios as well as BAU service delivery teams by driving and owning appropriate ITSM Controls and Governance to assure secure, stable, and performing technology services. The role leverages existing enterprise service management process and controls capability, owning their localized implementation to support the GRSI Tech's strategy. As well, the role leads on the necessary improvements to address gaps and recommendations across the wider Audit, Cyber and IT controls frameworks. Key Responsibilities: Responsible for ITSM Controls and Governance enabling secure, stable and performing technology services. Implement and improve ITSM capability, reporting, controls, service integration and process support Provide appropriate service reporting on a regular basis to achieve targets, continuously improve and deliver excellent customer service Develop quality, exec-ready management information, presentations, proposals, and reports Helps drive the ITSM Strategy for GRSI Technology working in coordination with Enterprise SMO, as well as GRS Tech. Engineering, Resilience and support teams Drive the necessary improvements to address gaps and recommendations relating to ITSM across the wider Audit, DT Cyber and IT controls frameworks Compliance & Strategic Alignment Ensure appropriate technology controls are implemented and regularly tested in line with the client, GRSI, GRS and GDS practices Align to Company and GRS technology delivery functions to ensure the service management team operates in compliance with all relevant standards, processes and procedures Demonstrate behaviours as set out in the Conduct Risk Policy in alignment with company commitment to placing customers at the centre of our business and behaving with integrity Service Management Support Service Delivery Team leads and Managers with robust ITSM practices and process support Oversee and evolve Major and High Priority Incident Management Drive adoption of Problem Management and Continual Improvement Engage with business leaders to ensure Services are understood and appropriate, evolving our service catalogue and service level agreement framework Ensure appropriate service level reporting and dashboards as required Enhance the Supplier Management practices, ensuring formal inventory of vendor contracts and active management of all contracts with a strong commercial mindset Service Operations Support Act as an escalation point for major incident and problem management; Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Ensure appropriate risk and impact assessments are Embedded and performed in Change Management and CAB processes Collaborate with the Desktop Support, Cloud and Infrastructure Engineering Managers to ensure team priorities are aligned with the ITSM strategy Information Security Management Devise measures to protect company data from both internal and external threats Take part in day-to-day monitoring for activities, implement defensive protocols, and report incidents in line with security best practices Contribute to security guidelines, procedures, standards, and controls documentation Continuous Improvement, Governance & Delivery Own ITSM capability and service improvement roadmaps, enhancing service management processes, governance, tools, reporting and compliance Act as Product Owner for ITSM Processes and Tooling maintain a backlog of all related initiatives aligned to the Agile Portfolio Office Actively manage risks and issues in the ITSM area, developing mitigation plans/actions and remediation planning sessions, logging and escalating where appropriate Review practices to ensure consistency with policies, compliance regulations and control requirements, providing direction and changes as needed and ensuring alignment with business objectives and industry trends Champion, coach and promote the sharing of best practice on ITSM, increasing the internal capability and body of knowledge Develop and maintain Service management operational policies, standards, procedures, and guidelines where applicable Skills and Experience Experienced Service Management professional with years of relevant experience, ideally in a dynamic, demanding and highly regulated financial services environment. ITIL qualifications Excellent interpersonal and customer service skills with a passion for service excellence and a track record of continuous service improvement Strong leadership ability and team spirit with exceptional skills in motivating, coaching, and supporting team members to deliver success outcomes. Excellent written and verbal communication and presentation skills, including the production of quality, visually appealing, exec-ready PowerPoint slides and reports as required. Demonstrable experience of internal and external stakeholder engagement Exposure to financial and vendor management Strong organisational skills with an ability to balance and prioritise multiple initiatives at once, and to work under pressure when necessary. Apply today with your most up to date CV. If this role isn't quite what you are after but know someone who may be relevant, we offer a referral scheme for any successful recommendations. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Cyber Operations Specialist l IT Operations l Change l Endpoint Protection l Email Proxy l SIEM l SOAR l Process management l £575 - £600 PD l Inside IR35 l 6 months l 2-3 days onsite per week South of London One of my partnering consultancies are looking for a Senior level Cyber Operations Specialist to protect the client from any cyber attacks and cyber events that could impact their operation, stability and/or financial health, and be acting as a point of escalation for the Tier1 & 2 SOC analysts to support a large-scale security transformation. They are looking for a Project manager that is a : Extensive experience in Cyber operations Ideally looked after a team of SOC's In-depth experience of working within an IT Operations environment, including change, problem and incident management and response In-depth understanding of developing and operating Cyber Security processes and playbooks Proven experience within security toolsets, including endpoint protection, email proxy, vulnerability management, SIEM, SOAR and log management tools Contract: £575-£600 per day Inside IR35 6 months 2-3 days onsite (South of London) Immediate start If this is of interest, please send your CV to me asap to and I'll be in touch. Cyber Operations Specialist l IT Operations l Change l Endpoint Protection l Email Proxy l SIEM l SOAR l Process management l £575 - £600 PD l Inside IR35 l 6 months l 2-3 days onsite per week South of London
Jun 02, 2023
Full time
Cyber Operations Specialist l IT Operations l Change l Endpoint Protection l Email Proxy l SIEM l SOAR l Process management l £575 - £600 PD l Inside IR35 l 6 months l 2-3 days onsite per week South of London One of my partnering consultancies are looking for a Senior level Cyber Operations Specialist to protect the client from any cyber attacks and cyber events that could impact their operation, stability and/or financial health, and be acting as a point of escalation for the Tier1 & 2 SOC analysts to support a large-scale security transformation. They are looking for a Project manager that is a : Extensive experience in Cyber operations Ideally looked after a team of SOC's In-depth experience of working within an IT Operations environment, including change, problem and incident management and response In-depth understanding of developing and operating Cyber Security processes and playbooks Proven experience within security toolsets, including endpoint protection, email proxy, vulnerability management, SIEM, SOAR and log management tools Contract: £575-£600 per day Inside IR35 6 months 2-3 days onsite (South of London) Immediate start If this is of interest, please send your CV to me asap to and I'll be in touch. Cyber Operations Specialist l IT Operations l Change l Endpoint Protection l Email Proxy l SIEM l SOAR l Process management l £575 - £600 PD l Inside IR35 l 6 months l 2-3 days onsite per week South of London
Are you a first / second line support engineer looking for a new and exciting challenge in the technology industry? We are a managed services provider in Billericay looking for a motivated and experienced engineer to join our team, working to provide excellent customer service and technical support to clients across our organisation. Reporting to the Team Manager, the First/Second Line Support Engineer responsibilities.include:- Responding to various client inquiries and requests in a timely and efficient manner, providing technical support as needed. Troubleshooting complex technical issues, understanding customer needs and resolving the problem as quickly and effectively as possible. Developing and maintaining a detailed knowledge of operating systems, applications, and equipment. Following standard service desk procedures and accurately logging customer support incidents in the appropriate ticket tracking software. Assisting with system and network maintenance activities as required. Identifying areas of improvement with processes and procedures, and working to implement changes. Participating in regular team meetings to share ideas and build team relationships. We are looking for someone with:- A minimum of 2-3 years' experience in a similar role. Hands on experience in Windows server and desktop operating systems including the latest Microsoft stack, Office 365 and Active Directory. Proven experience in installing,configuring and troubleshooting virtualised environments. Strong problem-solving and analytical skills. Excellent communication and customer service skills. A working knowledge of networking protocols and concepts, including TCP/IP,DHCP andDNS. A relevant qualification in IT or similar is desirable but not essential. If you think you have the skills and drive to excel in this role, and you want to work in a fast-paced and exciting environment, we would love to hear from you. Please apply with your CV and a cover letter outlining why you would be great for the role. We look forward to hearing from you.
Jun 02, 2023
Full time
Are you a first / second line support engineer looking for a new and exciting challenge in the technology industry? We are a managed services provider in Billericay looking for a motivated and experienced engineer to join our team, working to provide excellent customer service and technical support to clients across our organisation. Reporting to the Team Manager, the First/Second Line Support Engineer responsibilities.include:- Responding to various client inquiries and requests in a timely and efficient manner, providing technical support as needed. Troubleshooting complex technical issues, understanding customer needs and resolving the problem as quickly and effectively as possible. Developing and maintaining a detailed knowledge of operating systems, applications, and equipment. Following standard service desk procedures and accurately logging customer support incidents in the appropriate ticket tracking software. Assisting with system and network maintenance activities as required. Identifying areas of improvement with processes and procedures, and working to implement changes. Participating in regular team meetings to share ideas and build team relationships. We are looking for someone with:- A minimum of 2-3 years' experience in a similar role. Hands on experience in Windows server and desktop operating systems including the latest Microsoft stack, Office 365 and Active Directory. Proven experience in installing,configuring and troubleshooting virtualised environments. Strong problem-solving and analytical skills. Excellent communication and customer service skills. A working knowledge of networking protocols and concepts, including TCP/IP,DHCP andDNS. A relevant qualification in IT or similar is desirable but not essential. If you think you have the skills and drive to excel in this role, and you want to work in a fast-paced and exciting environment, we would love to hear from you. Please apply with your CV and a cover letter outlining why you would be great for the role. We look forward to hearing from you.
Are you a Problem or Incident Manager looking to join a dynamic IT Service team within Aerospace, Defence and Security? Collaborating with the Digital Operations Manager you will assist with all element of Problem Management including; maintaining the availability and accuracy of a known error repository for reference by support staff, providing reporting and statistical information on Problem records and their linked incidents. Provision of information to assist management and support teams in identification of underlying causes to service affecting issues. Assisting the Major Incident Manger during Major Incidents utilisings Problem Management processes to help identify Root Causes. The Successful Candidate will be responsible for the following tasks:- Provide assistance to support staff, resolver teams and service desk to resolve Incidents. Reviewing Incident and Problem analysis reports to identify trends and potential Problems before they occur. Responsible for the development and maintenance of the Problem Management process. Lead reviews of the efficiency and effectiveness of the Problem control process and pro-active Problem prevention. Lead with the development and maintenance of the Problem control and Error control systems. Responsible for and Lead co-ordination of Problem tackle efforts and the ongoing audit of Problem Management operations and procedures. Provide Problem Management reports for the Client and Senior Management Teams. Responsible for Monitoring of all incidents linked to Problem Records to ensure they are relevant and for the annual reviews of all Known Errors, archiving where appropriate. What you will bring: Knowledge and working experience of ITIL and Problem Management Processes Superb interpersonal skills at all levels Knowledge and understanding of sophisticated IT support environments It would be great if you had: Basic awareness of Windows /Linux Operating systems Basic understanding of LAN/WAN technologies, systems management and monitoring tools Previous use of Microsoft Office suite applications - e.g. Word, Outlook, Excel Previous use of a Service Management toolset such as Service Now Experience of Customer Relationship Management If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time Location : Salisbury Security Clearance Level: DV Internal Recruiter: Stina Salary : Up to £45,000 Benefits : 25 days annual leave with the choice to buy additional days, life assurance, pension, generous flexible benefits fund and £5,400 car allowance Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK's Public and Private sectors. We champion a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
Jun 02, 2023
Full time
Are you a Problem or Incident Manager looking to join a dynamic IT Service team within Aerospace, Defence and Security? Collaborating with the Digital Operations Manager you will assist with all element of Problem Management including; maintaining the availability and accuracy of a known error repository for reference by support staff, providing reporting and statistical information on Problem records and their linked incidents. Provision of information to assist management and support teams in identification of underlying causes to service affecting issues. Assisting the Major Incident Manger during Major Incidents utilisings Problem Management processes to help identify Root Causes. The Successful Candidate will be responsible for the following tasks:- Provide assistance to support staff, resolver teams and service desk to resolve Incidents. Reviewing Incident and Problem analysis reports to identify trends and potential Problems before they occur. Responsible for the development and maintenance of the Problem Management process. Lead reviews of the efficiency and effectiveness of the Problem control process and pro-active Problem prevention. Lead with the development and maintenance of the Problem control and Error control systems. Responsible for and Lead co-ordination of Problem tackle efforts and the ongoing audit of Problem Management operations and procedures. Provide Problem Management reports for the Client and Senior Management Teams. Responsible for Monitoring of all incidents linked to Problem Records to ensure they are relevant and for the annual reviews of all Known Errors, archiving where appropriate. What you will bring: Knowledge and working experience of ITIL and Problem Management Processes Superb interpersonal skills at all levels Knowledge and understanding of sophisticated IT support environments It would be great if you had: Basic awareness of Windows /Linux Operating systems Basic understanding of LAN/WAN technologies, systems management and monitoring tools Previous use of Microsoft Office suite applications - e.g. Word, Outlook, Excel Previous use of a Service Management toolset such as Service Now Experience of Customer Relationship Management If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time Location : Salisbury Security Clearance Level: DV Internal Recruiter: Stina Salary : Up to £45,000 Benefits : 25 days annual leave with the choice to buy additional days, life assurance, pension, generous flexible benefits fund and £5,400 car allowance Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK's Public and Private sectors. We champion a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
Web Developer 12 month Fixed Term Contract Salary Guildford £45,450 - £50,000 Manchester: £43,650 - £48,000 Hybrid working Want a varied, stimulating role where you won't get bored? Love problem solving and learning new things? Want to be part of a supportive team where your skills are truly valued? You have an eye-catching portfolio which speaks for itself. As an experienced Web Developer you're comfortable building large websites which attract, engage and inform. You know what good looks like and can write code which meets quality standards. Familiar working in an Agile environment, collaborating with project managers, scrum masters and other technical developers comes naturally to you. Bright and knowledgeable, you're capable of supporting the Lead Web Developer in the development and maintenance of AQA's online presence and integration of 'back-end' information services. Your innate curiosity drives your quest for continuous improvement, and guess what - your ideas and suggestions will be listened to by your down-to-earth and friendly team! Personable and communicative, you're an ace team player who can advise and guide others. And you'll have the opportunity to share your passion for your craft through demonstrations as well as written documentation. AQA are on an ambitious journey and as a Web Developer you'll be crucial to the organisation continuing to deliver it's charitable purpose of enabling millions of students to reach their potential every year. You'll need: Demonstrable experience developing sophisticated front-end functionality Willingness to learn new technologies (if you've used Squiz Matrix that's great, but we can train you if not) Interest in contributing to AQA's wider web strategy Ability to work collaboratively in multi-disciplinary and cross functional teams Benefits At AQA we recognise our employees' contribution and in return we are proud to offer an extensive reward and benefit package. This includes: 25 days' annual leave rising to 30 days, plus all Bank Holidays and additional Christmas leave 35 hour working week Excellent contributory pension (6% - 11.5% dependent on employee contribution) Private Medical Insurance & Health Care Cash Plan Enhanced maternity/paternity scheme Access to an Employee Assistance Programme offering support with counselling, legal advice and money matters Access to Learning space, a modern Learning Management System, providing an environment for self-directed learning from high quality e-learning content Cycle to work scheme Interest free travel loans How to apply Please upload your CV and covering letter via our AQA job portal. Remember to include a link to your portfolio of work. Applications will be reviewed as we receive them and if a suitable candidate is identified, we reserve the right to close our advert sooner. AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. AQA is committed to the safeguarding of children and adults at risk. We're dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly. For more information on safeguarding at AQA please visit the AQA website. As an employer we are moving towards a more agile way of working, including a balance of office working and home working. Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.
Jun 01, 2023
Full time
Web Developer 12 month Fixed Term Contract Salary Guildford £45,450 - £50,000 Manchester: £43,650 - £48,000 Hybrid working Want a varied, stimulating role where you won't get bored? Love problem solving and learning new things? Want to be part of a supportive team where your skills are truly valued? You have an eye-catching portfolio which speaks for itself. As an experienced Web Developer you're comfortable building large websites which attract, engage and inform. You know what good looks like and can write code which meets quality standards. Familiar working in an Agile environment, collaborating with project managers, scrum masters and other technical developers comes naturally to you. Bright and knowledgeable, you're capable of supporting the Lead Web Developer in the development and maintenance of AQA's online presence and integration of 'back-end' information services. Your innate curiosity drives your quest for continuous improvement, and guess what - your ideas and suggestions will be listened to by your down-to-earth and friendly team! Personable and communicative, you're an ace team player who can advise and guide others. And you'll have the opportunity to share your passion for your craft through demonstrations as well as written documentation. AQA are on an ambitious journey and as a Web Developer you'll be crucial to the organisation continuing to deliver it's charitable purpose of enabling millions of students to reach their potential every year. You'll need: Demonstrable experience developing sophisticated front-end functionality Willingness to learn new technologies (if you've used Squiz Matrix that's great, but we can train you if not) Interest in contributing to AQA's wider web strategy Ability to work collaboratively in multi-disciplinary and cross functional teams Benefits At AQA we recognise our employees' contribution and in return we are proud to offer an extensive reward and benefit package. This includes: 25 days' annual leave rising to 30 days, plus all Bank Holidays and additional Christmas leave 35 hour working week Excellent contributory pension (6% - 11.5% dependent on employee contribution) Private Medical Insurance & Health Care Cash Plan Enhanced maternity/paternity scheme Access to an Employee Assistance Programme offering support with counselling, legal advice and money matters Access to Learning space, a modern Learning Management System, providing an environment for self-directed learning from high quality e-learning content Cycle to work scheme Interest free travel loans How to apply Please upload your CV and covering letter via our AQA job portal. Remember to include a link to your portfolio of work. Applications will be reviewed as we receive them and if a suitable candidate is identified, we reserve the right to close our advert sooner. AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. AQA is committed to the safeguarding of children and adults at risk. We're dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly. For more information on safeguarding at AQA please visit the AQA website. As an employer we are moving towards a more agile way of working, including a balance of office working and home working. Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.
