Helpdesk Coordinator / Office Administrator who has excellent administrative, organisational, communication and delegation skills is required for a busy IT Service Desk in Central London. NO IT SKILLS REQUIRED Although you will be delegating IT support requests coming into the Service Desk you will not need an IT background. The most important skills are having excellent communication, organisational and delegation skills. You will also need to be a quick learner and use your initiative and growing experience to prioritise IT support requests in order of urgency. SALARY: £25,000 per annum LOCATION: London JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Helpdesk Coordinator/ Office Administrator who has excellent administrative, organisational, communication and delegation skills. Working as the Helpdesk Coordinator / Office Administrator you will be the first point of contact for all IT support request emails and telephone calls coming into the Help Desk. As the Helpdesk Coordinator / Office Administrator you will log all requests and the allocate the job to the most appropriate Technical Support Team Member to resolve. A major part of the role is to quickly prioritise support tickets in order of urgency. Initially you will have the support of the management team to help you understand each support tickets level of urgency. In addition to delegating IT support tickets you will also provide a high level of customer support to all clients contacting the office. You will also provide general office administrative support. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Your duties as the Helpdesk Coordinator / Office Administrator include: Ensuring the smooth running of the office including, dealing with all facilities issues, liaising with facilities support contractors, accepting and processing deliveries and post, ordering and maintaining office supplies Maintaining accurate records within the company's management systems Managing the order lifecycle, from preparing and distribution of quotes, to ensuring that parts arrive for engineer visits and projects Managing staff rotas Scheduling engineers to attend client visits Booking and organising travel and accommodation Acting as an overflow for incoming calls to the helpdesk Assisting with the management and recording of customer assets and maintaining accurate records within the company's management systems Monitoring support call progress and ensuring that the company achieves its customer SLA's Liaising with customers and engineers to ensure that tickets are being resolved in a timely manner Act as a first point of escalation for customer enquiries and complaints Assisting engineers and senior management with general administrative duties Any other duties within the competency of the post holder CANDIDATE REQUIREMENTS Excellent and proven organisational and administrative skills Excellent communication skills A polite and patient telephone manner Ability to work under pressure and manage several competing priorities at the same time A dedication to delivering a high standard of customer service and proactive support An enthusiasm to develop a career in the field of IT and ability to demonstrate a clear interest in this area HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P10616 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Jun 01, 2023
Full time
Helpdesk Coordinator / Office Administrator who has excellent administrative, organisational, communication and delegation skills is required for a busy IT Service Desk in Central London. NO IT SKILLS REQUIRED Although you will be delegating IT support requests coming into the Service Desk you will not need an IT background. The most important skills are having excellent communication, organisational and delegation skills. You will also need to be a quick learner and use your initiative and growing experience to prioritise IT support requests in order of urgency. SALARY: £25,000 per annum LOCATION: London JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Helpdesk Coordinator/ Office Administrator who has excellent administrative, organisational, communication and delegation skills. Working as the Helpdesk Coordinator / Office Administrator you will be the first point of contact for all IT support request emails and telephone calls coming into the Help Desk. As the Helpdesk Coordinator / Office Administrator you will log all requests and the allocate the job to the most appropriate Technical Support Team Member to resolve. A major part of the role is to quickly prioritise support tickets in order of urgency. Initially you will have the support of the management team to help you understand each support tickets level of urgency. In addition to delegating IT support tickets you will also provide a high level of customer support to all clients contacting the office. You will also provide general office administrative support. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Your duties as the Helpdesk Coordinator / Office Administrator include: Ensuring the smooth running of the office including, dealing with all facilities issues, liaising with facilities support contractors, accepting and processing deliveries and post, ordering and maintaining office supplies Maintaining accurate records within the company's management systems Managing the order lifecycle, from preparing and distribution of quotes, to ensuring that parts arrive for engineer visits and projects Managing staff rotas Scheduling engineers to attend client visits Booking and organising travel and accommodation Acting as an overflow for incoming calls to the helpdesk Assisting with the management and recording of customer assets and maintaining accurate records within the company's management systems Monitoring support call progress and ensuring that the company achieves its customer SLA's Liaising with customers and engineers to ensure that tickets are being resolved in a timely manner Act as a first point of escalation for customer enquiries and complaints Assisting engineers and senior management with general administrative duties Any other duties within the competency of the post holder CANDIDATE REQUIREMENTS Excellent and proven organisational and administrative skills Excellent communication skills A polite and patient telephone manner Ability to work under pressure and manage several competing priorities at the same time A dedication to delivering a high standard of customer service and proactive support An enthusiasm to develop a career in the field of IT and ability to demonstrate a clear interest in this area HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P10616 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Scheduler - Facilities Management - Salford Quays - £24,000 - £28,000 About the Company We are working with a growing organisation who are looking for an additional scheduler for their office in Salford Quays to join their expanding service team. Scheduler - The Rewards Basic up to £24,000 dependant on experience in a similar role, Quarterly performance related bonus of £1,000 Scheduler - Requirements To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports. Scheduler - Responsibilities To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously. This role would suit an Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, Scheduler, Planner, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Jun 01, 2023
Full time
Scheduler - Facilities Management - Salford Quays - £24,000 - £28,000 About the Company We are working with a growing organisation who are looking for an additional scheduler for their office in Salford Quays to join their expanding service team. Scheduler - The Rewards Basic up to £24,000 dependant on experience in a similar role, Quarterly performance related bonus of £1,000 Scheduler - Requirements To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports. Scheduler - Responsibilities To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously. This role would suit an Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, Scheduler, Planner, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Job Title: Service Desk Coordinator Location: Ashford, Kent Salary: Competitive Job type: Full time - permanent Boon Edam Limited are the world market leaders in commercial, high end, entry solutions and we operate at a global level. We have our own manufacturing plants in Holland, USA and China and a number of international sales offices. The Role We have an exciting opportunity for a Service Desk Coordinator to join our highly successful team. As a Service Desk Coordinator, you will be responsible for delivering excellent customer service and ensuring, as part of a team, that all aspects of the service desk run smoothly. Working as part of a successful team, this role involves a variety of tasks, including managing a high volume of calls and emails from customers daily. You will be planning works for our technicians nationwide including logging breakdown callouts and ensure response times are met as well as organising the completion of RAMS, permits and other documentation required by customers. You will also need to ensure any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and housekeeping on SAP. You will be a confident communicator and display excellent organisational skills. You will thrive in a fast-paced environment and enjoy problem solving. You will be passionate about delivering high levels of customer service and enjoy the challenge of a varied workload. We are looking for a self-motivated team player. The position is based at our offices in Ashford, Kent and the successful candidate must live within daily commuting distance of our Ashford office. Working hours: 37.5 hours per week, Monday to Friday 08:30 - 17:00. We offer an attractive salary and benefits package as well as a friendly working environment. What are your skills necessary to perform this role: Experience working in a fast-paced environment. Previous experience in a similar role essential. Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates. Ability to multi-task and prioritise workload with high attention to detail. Highly organised with excellent time management. Excellent communicator able to liaise with various departments and build customer rapport. Proficient in Microsoft Office Programmes. Experience of SAP desirable but not essential. GCSE Maths and English, minimum Grade C or equivalent. What can you expect from us? Hybrid working with a minimum 3 days in the office available after an initial settling in period of 4 weeks. A friendly and inclusive working environment. 23 days annual leave plus 8 public bank holidays. Annual leave increases with length of service. Your birthday off. Life insurance of four times your basic salary. Company Pension scheme after 3 months service with 9% employer contributions. Membership to a Healthcare or Cash Plan scheme after probation. Internal training and career development programmes. Attractive salary package. Do you recognise yourself in the profile above? Then we gladly invite you to apply for this role before the closing date on Friday 23rd June 2023 . We reserve the right to close this advertisement early if we receive a high volume of suitable applications. The successful candidate will need to provide their proof of right to work in the UK and will be subject to a basic DBS check. Boon Edam Ltd. is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process. No agency support required, thank you . Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; customer service, account management Service Desk Coordinator, hire controller, Support Service Desk Team Leader, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support may also be considered for this role
Jun 01, 2023
Full time
Job Title: Service Desk Coordinator Location: Ashford, Kent Salary: Competitive Job type: Full time - permanent Boon Edam Limited are the world market leaders in commercial, high end, entry solutions and we operate at a global level. We have our own manufacturing plants in Holland, USA and China and a number of international sales offices. The Role We have an exciting opportunity for a Service Desk Coordinator to join our highly successful team. As a Service Desk Coordinator, you will be responsible for delivering excellent customer service and ensuring, as part of a team, that all aspects of the service desk run smoothly. Working as part of a successful team, this role involves a variety of tasks, including managing a high volume of calls and emails from customers daily. You will be planning works for our technicians nationwide including logging breakdown callouts and ensure response times are met as well as organising the completion of RAMS, permits and other documentation required by customers. You will also need to ensure any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and housekeeping on SAP. You will be a confident communicator and display excellent organisational skills. You will thrive in a fast-paced environment and enjoy problem solving. You will be passionate about delivering high levels of customer service and enjoy the challenge of a varied workload. We are looking for a self-motivated team player. The position is based at our offices in Ashford, Kent and the successful candidate must live within daily commuting distance of our Ashford office. Working hours: 37.5 hours per week, Monday to Friday 08:30 - 17:00. We offer an attractive salary and benefits package as well as a friendly working environment. What are your skills necessary to perform this role: Experience working in a fast-paced environment. Previous experience in a similar role essential. Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates. Ability to multi-task and prioritise workload with high attention to detail. Highly organised with excellent time management. Excellent communicator able to liaise with various departments and build customer rapport. Proficient in Microsoft Office Programmes. Experience of SAP desirable but not essential. GCSE Maths and English, minimum Grade C or equivalent. What can you expect from us? Hybrid working with a minimum 3 days in the office available after an initial settling in period of 4 weeks. A friendly and inclusive working environment. 23 days annual leave plus 8 public bank holidays. Annual leave increases with length of service. Your birthday off. Life insurance of four times your basic salary. Company Pension scheme after 3 months service with 9% employer contributions. Membership to a Healthcare or Cash Plan scheme after probation. Internal training and career development programmes. Attractive salary package. Do you recognise yourself in the profile above? Then we gladly invite you to apply for this role before the closing date on Friday 23rd June 2023 . We reserve the right to close this advertisement early if we receive a high volume of suitable applications. The successful candidate will need to provide their proof of right to work in the UK and will be subject to a basic DBS check. Boon Edam Ltd. is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process. No agency support required, thank you . Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; customer service, account management Service Desk Coordinator, hire controller, Support Service Desk Team Leader, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support may also be considered for this role
Randstad Construction & Property
Motherwell, Lanarkshire
Are you an experienced Helpdesk Administrator looking fro an exciting new opportunity? Randstad C&P are actively recruiting for a Heldpesk Administrator on behalf of a national Facilities Management client. This is a full-time, permanent position based in Motherwell. The main working hours will be Monday to Friday, 40 hours per week, 8am to 5pm. Benefits: Competitive salary of £24,000 per annum. Core working hours Monday to Friday, 40 hours per week. 33 days annual holidays, including bank holidays. Pension scheme and other benefits package. Training and development courses. Key Responsibilities: Serve as the primary point of contact for receiving and recording maintenance and repair requests from clients. Prioritise and schedule work orders based on urgency, available resources, and client preferences. Coordinate and dispatch appropriate maintenance technicians or external contractors to resolve issues. Maintain accurate and up-to-date records of work orders, including progress updates and completion status. Communicate with clients and provide regular updates on the status of their requests. Address any client concerns or complaints promptly and professionally, escalating issues when necessary. Collaborate with internal teams, including maintenance, operations, and administration, to ensure smooth work flow and efficient resolution of issues. Maintain a comprehensive knowledge base of commonly reported facility issues and their resolutions. Requirements: Proven work experience as a Helpdesk Administrator, Facilities Coordinator, or similar role within the facilities management industry. Excellent organisational and multitasking skills with the ability to prioritise work orders effectively. Strong communication skills, both verbal and written, with the ability to interact professionally with clients and internal stakeholders. Proficient in using computerised maintenance management systems (CMMS) or similar software. Attention to detail and the ability to maintain accurate records and documentation. A proactive and problem-solving mindset with the ability to handle challenging situations. Interested? Apply today with an updated CV. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jun 01, 2023
Full time
Are you an experienced Helpdesk Administrator looking fro an exciting new opportunity? Randstad C&P are actively recruiting for a Heldpesk Administrator on behalf of a national Facilities Management client. This is a full-time, permanent position based in Motherwell. The main working hours will be Monday to Friday, 40 hours per week, 8am to 5pm. Benefits: Competitive salary of £24,000 per annum. Core working hours Monday to Friday, 40 hours per week. 33 days annual holidays, including bank holidays. Pension scheme and other benefits package. Training and development courses. Key Responsibilities: Serve as the primary point of contact for receiving and recording maintenance and repair requests from clients. Prioritise and schedule work orders based on urgency, available resources, and client preferences. Coordinate and dispatch appropriate maintenance technicians or external contractors to resolve issues. Maintain accurate and up-to-date records of work orders, including progress updates and completion status. Communicate with clients and provide regular updates on the status of their requests. Address any client concerns or complaints promptly and professionally, escalating issues when necessary. Collaborate with internal teams, including maintenance, operations, and administration, to ensure smooth work flow and efficient resolution of issues. Maintain a comprehensive knowledge base of commonly reported facility issues and their resolutions. Requirements: Proven work experience as a Helpdesk Administrator, Facilities Coordinator, or similar role within the facilities management industry. Excellent organisational and multitasking skills with the ability to prioritise work orders effectively. Strong communication skills, both verbal and written, with the ability to interact professionally with clients and internal stakeholders. Proficient in using computerised maintenance management systems (CMMS) or similar software. Attention to detail and the ability to maintain accurate records and documentation. A proactive and problem-solving mindset with the ability to handle challenging situations. Interested? Apply today with an updated CV. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Junior Technical Support/Junior Support Technician Type: Permanent Location: Bracknell - Office based role. Exciting opportunity for a Junior Support Engineer to join a global insurance provider based in Bracknell. The chosen candidate will work alongside an experienced technical team providing technical support on applications and a range of technical software and systems. Further to this you will set up new user access, maintain records and help educate/train users. They are open to considering candidates with some technical support or helpdesk type experience or someone with a technically focused apprenticeship qualification or degree looking to further their career in IT/Technical support. Key Skills/Experience Excellent organisational skills Proficient with Microsoft Excel Excellent communication skills - written and spoken Must be PC literate and have strong IT skills. Able to demonstrate trouble shooting abilities. Experience with SQL or reporting tools would be a plus. IT/Technical Related Qualification Junior Technical Support/Junior Support Engineer /Application Support/First Line/Second Line/Helpdesk/Service Desk/ 1st Line Helpdesk Support/ First Line Support/1st Line Support/ Helpdesk Administrator/ Helpdesk Coordinator/Service Desk/IT Helpdesk/Service Desk Analyst/Helpdesk Engineer/Helpdesk Technician/First Line Support Analyst/1st Line Support Analyst/Junior IT Support/
Jun 01, 2023
Full time
Junior Technical Support/Junior Support Technician Type: Permanent Location: Bracknell - Office based role. Exciting opportunity for a Junior Support Engineer to join a global insurance provider based in Bracknell. The chosen candidate will work alongside an experienced technical team providing technical support on applications and a range of technical software and systems. Further to this you will set up new user access, maintain records and help educate/train users. They are open to considering candidates with some technical support or helpdesk type experience or someone with a technically focused apprenticeship qualification or degree looking to further their career in IT/Technical support. Key Skills/Experience Excellent organisational skills Proficient with Microsoft Excel Excellent communication skills - written and spoken Must be PC literate and have strong IT skills. Able to demonstrate trouble shooting abilities. Experience with SQL or reporting tools would be a plus. IT/Technical Related Qualification Junior Technical Support/Junior Support Engineer /Application Support/First Line/Second Line/Helpdesk/Service Desk/ 1st Line Helpdesk Support/ First Line Support/1st Line Support/ Helpdesk Administrator/ Helpdesk Coordinator/Service Desk/IT Helpdesk/Service Desk Analyst/Helpdesk Engineer/Helpdesk Technician/First Line Support Analyst/1st Line Support Analyst/Junior IT Support/
Are you experienced with supporting ERP, MRP or SAP systems? Have you worked within companies implementing these systems previously? If so, please read on as this exciting role may be of interest to you!My client is implementing a single ERP system across their businesses, both in the UK and overseas. As a key part of the projects team, your responsibilities will include; Managing the ticket system support Developing the SharePoint site as a key tool, information and support guide Continuous improvement projects to support the development of systems and support Training users Managing queries and escalating where required both internally and externally Highly organised, you will have worked with ERP systems previously and understand the value that the right support and help desk can deliver in successful ERP, SAP or MRP launches. A strong problem solver with great interpersonal, influencing and communication skills as will be working across all levels. Previous help desk support experience would be useful. To find out more, please do contact me to discuss! This may interest you if you have worked previously as an ERP Project Engineer, ERP Project Manager, Helpdesk Analyst, ERP Analyst, Business Analyst, Systems Analyst, Technical Analyst, ERP Specialist, ERP Superuser, Helpdesk Co-ordinator, Service Desk Manager, IT Systems Manager or similar.
Jun 01, 2023
Full time
Are you experienced with supporting ERP, MRP or SAP systems? Have you worked within companies implementing these systems previously? If so, please read on as this exciting role may be of interest to you!My client is implementing a single ERP system across their businesses, both in the UK and overseas. As a key part of the projects team, your responsibilities will include; Managing the ticket system support Developing the SharePoint site as a key tool, information and support guide Continuous improvement projects to support the development of systems and support Training users Managing queries and escalating where required both internally and externally Highly organised, you will have worked with ERP systems previously and understand the value that the right support and help desk can deliver in successful ERP, SAP or MRP launches. A strong problem solver with great interpersonal, influencing and communication skills as will be working across all levels. Previous help desk support experience would be useful. To find out more, please do contact me to discuss! This may interest you if you have worked previously as an ERP Project Engineer, ERP Project Manager, Helpdesk Analyst, ERP Analyst, Business Analyst, Systems Analyst, Technical Analyst, ERP Specialist, ERP Superuser, Helpdesk Co-ordinator, Service Desk Manager, IT Systems Manager or similar.
OVERVIEW: The 1st Line Support Engineer handles the first level support requests that come in from the clients. They are the first to touch a helpdesk ticket and make sure that the issues are handled quickly and the client is informed of what to expect every step of the way. When help is needed, the 1st Line Support Engineer can get help from or escalate issues to other members in the Service Delivery Team. RESPONSIBILITIES & TASKS 365 mailbox administration, creation New user setup/removal New machine setups - per engineer clearance based on approval of LC or a 2nd line engineer Basic permission changes - single user access Installation of basic Software Printer Installs - single user installs Logic Monitor Alert logging/amending customer - investigate auto logging alerts Triage tickets to other lines if not first-time fix CUSTOMER SERVICE Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket Delight our Clients with a Friendly, Quick and Helpful Experience Provide the Client with basic remote troubleshooting USE OF OUR TICKETING SYSTEM Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Managing and recording all work though our Ticketing System Make sure that Client Documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren't "stale" throughout the process USE OF OUR MONITORING & MANAGEMENT TOOL Review RMM dashboard and apply remediation actions as indicated by our Processes Review regularly scheduled/automated actions as indicated by our Processes PROJECT WORK From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Junior / L1 Technician may be required to help with project delivery COMMUNICATION, REPORTING & RISK Escalate tickets that require Senior Helpdesk Engineer support Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Submit Timesheets & Expense reports as indicated on their SOPs Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients TEAMWORK Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues Identify opportunities for improvement and make constructive suggestions for change Contribute to the process of innovative change effectively Undertake other duties as required by the Service Delivery Coordinator , Service Delivery Manager or CTO A love of (and ability to) Solve Problems & Challenges Great Communications skills, founded in being a good listener An understanding of support tools, techniques and how technology is used to provide services Strong understanding of operating systems, business applications, printing systems and network systems Must be able to type quickly and accurately while talking on the phone A deep desire to deliver an amazing Client Experience Knowledge of IT Applications, Software & Hardware The ability to speak both Geek and human Great Communications skills, founded in being a good listener IT literate - Advanced user level A deep desire to deliver an amazing Client Experience Driver's license The ability to speak both Geek and Human The ability to keep up with & adapt to the fast-paced IT world Highly desired: A love of (and ability to) Solve Problems & Challenges Great Communications skills, founded in being a good listener An understanding of support tools, techniques and how technology is used to provide services Strong understanding of operating systems, business applications, printing systems and network systems Must be able to type quickly and accurately while talking on the phone A deep desire to deliver an amazing Client Experience Knowledge of IT Applications, Software & Hardware The ability to speak both Geek and human Great Communications skills, founded in being a good listener IT literate - Advanced user level A deep desire to deliver an amazing Client Experience Driver's license The ability to speak both Geek and Human The ability to keep up with & adapt to the fast-paced IT world Great Perks are offered by the Company!
Jun 01, 2023
Full time
OVERVIEW: The 1st Line Support Engineer handles the first level support requests that come in from the clients. They are the first to touch a helpdesk ticket and make sure that the issues are handled quickly and the client is informed of what to expect every step of the way. When help is needed, the 1st Line Support Engineer can get help from or escalate issues to other members in the Service Delivery Team. RESPONSIBILITIES & TASKS 365 mailbox administration, creation New user setup/removal New machine setups - per engineer clearance based on approval of LC or a 2nd line engineer Basic permission changes - single user access Installation of basic Software Printer Installs - single user installs Logic Monitor Alert logging/amending customer - investigate auto logging alerts Triage tickets to other lines if not first-time fix CUSTOMER SERVICE Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket Delight our Clients with a Friendly, Quick and Helpful Experience Provide the Client with basic remote troubleshooting USE OF OUR TICKETING SYSTEM Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Managing and recording all work though our Ticketing System Make sure that Client Documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren't "stale" throughout the process USE OF OUR MONITORING & MANAGEMENT TOOL Review RMM dashboard and apply remediation actions as indicated by our Processes Review regularly scheduled/automated actions as indicated by our Processes PROJECT WORK From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Junior / L1 Technician may be required to help with project delivery COMMUNICATION, REPORTING & RISK Escalate tickets that require Senior Helpdesk Engineer support Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Submit Timesheets & Expense reports as indicated on their SOPs Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients TEAMWORK Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues Identify opportunities for improvement and make constructive suggestions for change Contribute to the process of innovative change effectively Undertake other duties as required by the Service Delivery Coordinator , Service Delivery Manager or CTO A love of (and ability to) Solve Problems & Challenges Great Communications skills, founded in being a good listener An understanding of support tools, techniques and how technology is used to provide services Strong understanding of operating systems, business applications, printing systems and network systems Must be able to type quickly and accurately while talking on the phone A deep desire to deliver an amazing Client Experience Knowledge of IT Applications, Software & Hardware The ability to speak both Geek and human Great Communications skills, founded in being a good listener IT literate - Advanced user level A deep desire to deliver an amazing Client Experience Driver's license The ability to speak both Geek and Human The ability to keep up with & adapt to the fast-paced IT world Highly desired: A love of (and ability to) Solve Problems & Challenges Great Communications skills, founded in being a good listener An understanding of support tools, techniques and how technology is used to provide services Strong understanding of operating systems, business applications, printing systems and network systems Must be able to type quickly and accurately while talking on the phone A deep desire to deliver an amazing Client Experience Knowledge of IT Applications, Software & Hardware The ability to speak both Geek and human Great Communications skills, founded in being a good listener IT literate - Advanced user level A deep desire to deliver an amazing Client Experience Driver's license The ability to speak both Geek and Human The ability to keep up with & adapt to the fast-paced IT world Great Perks are offered by the Company!
Are you looking for a 1st Line Support role? Do you want to join a growing business, be part of a team that is looking to develop? I am working with a fast growing construction business based in Essex, they are looking to expand their IT team. The business has grown rapidly over the past few years and need an additional member of the team to help with 1st line support. Do you have experience with the below: Procurement of IT Assets, following through with PO's and Invoices. Manage new starters, leavers and movers. Set up and deploy new hardware. First point of call for Helpdesk - Phone and On-site. Maintenance and administration of IT Assets Database. Assist on IT Projects. Travel to additional sites where necessary. This an exciting role, the business has plans to develop its technology over the next few years. The chance to learn and help coordinate on projects, upgrades and personal develop are al possible within this business. Do you want to find out more, please apply and I'll be in touch!
Jun 01, 2023
Full time
Are you looking for a 1st Line Support role? Do you want to join a growing business, be part of a team that is looking to develop? I am working with a fast growing construction business based in Essex, they are looking to expand their IT team. The business has grown rapidly over the past few years and need an additional member of the team to help with 1st line support. Do you have experience with the below: Procurement of IT Assets, following through with PO's and Invoices. Manage new starters, leavers and movers. Set up and deploy new hardware. First point of call for Helpdesk - Phone and On-site. Maintenance and administration of IT Assets Database. Assist on IT Projects. Travel to additional sites where necessary. This an exciting role, the business has plans to develop its technology over the next few years. The chance to learn and help coordinate on projects, upgrades and personal develop are al possible within this business. Do you want to find out more, please apply and I'll be in touch!
Would you be excited to make an impact within a growing global business as an IT Service Desk Coordinator? Youll need a logical mind and be able to follow a process while recommending new methods. You will manage tickets and the escalation process while liaising with stakeholders to manage expectations and prioritise tasks.
Whilst the role is initially for 6 months the scale of the organisation means that longer term opportunities may be available upon successful completion of the fixed term contract.
Role: Service Desk Coordinator
Term: 6 months fixed term contract, with potential for longevity
Salary: £26,165 - £29,240 plus excellent package, (incremental salary, 5 weeks holiday + bank holidays, pension scheme (rises with length of service), death in service, long service reward, paternity, discounted gym membership, maternity and adoption pay and bike to work scheme)
Location: Tamworth within easy reach of the M42 and A5, easily commutable from Sutton Coldfield, Birmingham, Coventry, Warwick, Tamworth, Lichfield, Burton-on-Trent, Nuneaton, Hinckley, Walsall, Cannock, & surrounding areas.
The duties of the IT Coordinator / Service Desk Coordinator will include:
* Monitoring, assessing and assigning Service Desk tickets
* Liaising with Developers and End Users to ensure estimations are given to the business
* First point of contact for support issues and escalations
* Help build up a knowledge base for users
* Ensure tickets are logged correctly and kept up to date
* Enhance processes where required
The following experience is required for the IT Coordinator / Service Desk Coordinator role:
* Demonstrable coordination exposure within a commercial environment
* Experience involved with a IT Service Desk would be beneficial
* A high level of communication - both verbal and written
* Familiar with Windows Operating Systems
* Experience of working in a development environment would prove advantageous yet not essential
* An ITIL background
Big Red are recruiting for this role exclusively and have interview dates booked. If you would like to know more about this vacancy please call (Apply online only) and ask for Dominic Savolainen.
Keywords: IT Coordinator / Service Desk Coordinator, 1st line support analyst, 1st line support technician, first line support analyst, first line support technician, IT Project, IT administration, application engineer, technical support analyst, helpdesk analyst, help desk analyst, IT analyst, IT support technician
Oct 29, 2018
Would you be excited to make an impact within a growing global business as an IT Service Desk Coordinator? Youll need a logical mind and be able to follow a process while recommending new methods. You will manage tickets and the escalation process while liaising with stakeholders to manage expectations and prioritise tasks.
Whilst the role is initially for 6 months the scale of the organisation means that longer term opportunities may be available upon successful completion of the fixed term contract.
Role: Service Desk Coordinator
Term: 6 months fixed term contract, with potential for longevity
Salary: £26,165 - £29,240 plus excellent package, (incremental salary, 5 weeks holiday + bank holidays, pension scheme (rises with length of service), death in service, long service reward, paternity, discounted gym membership, maternity and adoption pay and bike to work scheme)
Location: Tamworth within easy reach of the M42 and A5, easily commutable from Sutton Coldfield, Birmingham, Coventry, Warwick, Tamworth, Lichfield, Burton-on-Trent, Nuneaton, Hinckley, Walsall, Cannock, & surrounding areas.
The duties of the IT Coordinator / Service Desk Coordinator will include:
* Monitoring, assessing and assigning Service Desk tickets
* Liaising with Developers and End Users to ensure estimations are given to the business
* First point of contact for support issues and escalations
* Help build up a knowledge base for users
* Ensure tickets are logged correctly and kept up to date
* Enhance processes where required
The following experience is required for the IT Coordinator / Service Desk Coordinator role:
* Demonstrable coordination exposure within a commercial environment
* Experience involved with a IT Service Desk would be beneficial
* A high level of communication - both verbal and written
* Familiar with Windows Operating Systems
* Experience of working in a development environment would prove advantageous yet not essential
* An ITIL background
Big Red are recruiting for this role exclusively and have interview dates booked. If you would like to know more about this vacancy please call (Apply online only) and ask for Dominic Savolainen.
Keywords: IT Coordinator / Service Desk Coordinator, 1st line support analyst, 1st line support technician, first line support analyst, first line support technician, IT Project, IT administration, application engineer, technical support analyst, helpdesk analyst, help desk analyst, IT analyst, IT support technician
Our client is part of a global manufacturing business, currently experiencing a high level of growth and development in the UK.
As a result of this growth a brand new opportunity has been created for an IT Helpdesk employee to cover 2 sites in Staffordshire with the requirement to travel to other UK sites on occasions when required.
This will be a standalone role in the UK, reporting into the main service desk in Germany and travel to that site to attend meetings is required throughout the year.
The main purpose of the role is to provide support to up to 300 end users, diagnosing and identifying problems and resolving immediately where possible or escalating to a specialist in the IT department abroad when absolutely necessary.
The post holder will also be on call 24/7 for 7 days a week every 5 weeks.
As the main point of contact for the IT help desk the successful applicant will project a positive, client focused approach whilst resolving incidents in a prompt and efficient manner.
Applicants will have broad experience in a variety of applications with excellent knowledge of end user equipment such as PC's, laptops and mobile devices.
You will have knowledge of user/printer administration in Windows AD in a Windows 2008/2012 environment.
Basic knowledge of LAN management is also required.
Willingness to travel in the UK and abroad is essential as is the ability to work well as part of a team and be flexible in your approach to work
Oct 29, 2018
Our client is part of a global manufacturing business, currently experiencing a high level of growth and development in the UK.
As a result of this growth a brand new opportunity has been created for an IT Helpdesk employee to cover 2 sites in Staffordshire with the requirement to travel to other UK sites on occasions when required.
This will be a standalone role in the UK, reporting into the main service desk in Germany and travel to that site to attend meetings is required throughout the year.
The main purpose of the role is to provide support to up to 300 end users, diagnosing and identifying problems and resolving immediately where possible or escalating to a specialist in the IT department abroad when absolutely necessary.
The post holder will also be on call 24/7 for 7 days a week every 5 weeks.
As the main point of contact for the IT help desk the successful applicant will project a positive, client focused approach whilst resolving incidents in a prompt and efficient manner.
Applicants will have broad experience in a variety of applications with excellent knowledge of end user equipment such as PC's, laptops and mobile devices.
You will have knowledge of user/printer administration in Windows AD in a Windows 2008/2012 environment.
Basic knowledge of LAN management is also required.
Willingness to travel in the UK and abroad is essential as is the ability to work well as part of a team and be flexible in your approach to work
Our client is part of a global manufacturing business, currently experiencing a high level of growth and development in the UK.
As a result of this growth a brand new opportunity has been created for an IT Helpdesk employee to cover 2 sites in Staffordshire with the requirement to travel to other UK sites on occasions when required.
This will be a standalone role in the UK, reporting into the main service desk in Germany and travel to that site to attend meetings is required throughout the year.
The main purpose of the role is to provide support to up to 300 end users, diagnosing and identifying problems and resolving immediately where possible or escalating to a specialist in the IT department abroad when absolutely necessary.
The post holder will also be on call 24/7 for 7 days a week every 5 weeks.
As the main point of contact for the IT help desk the successful applicant will project a positive, client focused approach whilst resolving incidents in a prompt and efficient manner.
Applicants will have broad experience in a variety of applications with excellent knowledge of end user equipment such as PC's, laptops and mobile devices.
You will have knowledge of user/printer administration in Windows AD in a Windows 2008/2012 environment.
Basic knowledge of LAN management is also required.
Willingness to travel in the UK and abroad is essential as is the ability to work well as part of a team and be flexible in your approach to work
Oct 29, 2018
Our client is part of a global manufacturing business, currently experiencing a high level of growth and development in the UK.
As a result of this growth a brand new opportunity has been created for an IT Helpdesk employee to cover 2 sites in Staffordshire with the requirement to travel to other UK sites on occasions when required.
This will be a standalone role in the UK, reporting into the main service desk in Germany and travel to that site to attend meetings is required throughout the year.
The main purpose of the role is to provide support to up to 300 end users, diagnosing and identifying problems and resolving immediately where possible or escalating to a specialist in the IT department abroad when absolutely necessary.
The post holder will also be on call 24/7 for 7 days a week every 5 weeks.
As the main point of contact for the IT help desk the successful applicant will project a positive, client focused approach whilst resolving incidents in a prompt and efficient manner.
Applicants will have broad experience in a variety of applications with excellent knowledge of end user equipment such as PC's, laptops and mobile devices.
You will have knowledge of user/printer administration in Windows AD in a Windows 2008/2012 environment.
Basic knowledge of LAN management is also required.
Willingness to travel in the UK and abroad is essential as is the ability to work well as part of a team and be flexible in your approach to work
IT Project Coordinator
York
£25,000 - £30,000
To manage existing projects and identify, develop, manage and support service opportunities initiated through projects.
Role:
* To coordinate existing projects; including plans, meeting notes, project activities and risk registers.
* To accompany the Sales Teams as a resource to develop the expansion of service opportunities within projects.
* To organise and lead service reviews with new and existing customers.
* As a key resource with the Project Team, develop processes to promote the smooth and efficient commencement and support of services delivered within projects.
* Prior to the commencement of new services and/or changes to services, gather and present all details required to enable the successful completion of SLA's and Helpdesk facilities.
* To liaise with internal and external resources and teams to co-ordinate and produce service proposals and Statement of Work documents for customer approval.
* To actively seek out and develop opportunities for services physically hosted within A secure environment, delivered through a "Managed Service" model.
* To manage projects from inception through to completion and review.
* Conduct a program of quarterly Service Reviews and ensure that SLA's are being met and enhanced.
* Complete internal project reviews with the Sales Team with the express purpose of developing opportunities with existing Customers and using the knowledge gained to target new Customers.
* Work with the Services Support Team to ensure that newly created services are packaged, communicated internally and repeated.
Ideal Candidate:
* Must have experience of working directly with customers in face to face situations
* Excellent attention to detail, and excellent document writing and reporting skills.
* Excellent organisation skills with experience of prioritising a complicated workload.
* Vast team working experience and the ability to communicate effectively at all levels
* IT industry experience
* Software and IT Security experience
* Commercial knowledge and proposal writing skills and experience
* Highly IT literate
* Ability to travel within the UK and work flexibly
If you are interested in this position please contact Ali on (Apply online only) or email
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Sep 09, 2016
IT Project Coordinator
York
£25,000 - £30,000
To manage existing projects and identify, develop, manage and support service opportunities initiated through projects.
Role:
* To coordinate existing projects; including plans, meeting notes, project activities and risk registers.
* To accompany the Sales Teams as a resource to develop the expansion of service opportunities within projects.
* To organise and lead service reviews with new and existing customers.
* As a key resource with the Project Team, develop processes to promote the smooth and efficient commencement and support of services delivered within projects.
* Prior to the commencement of new services and/or changes to services, gather and present all details required to enable the successful completion of SLA's and Helpdesk facilities.
* To liaise with internal and external resources and teams to co-ordinate and produce service proposals and Statement of Work documents for customer approval.
* To actively seek out and develop opportunities for services physically hosted within A secure environment, delivered through a "Managed Service" model.
* To manage projects from inception through to completion and review.
* Conduct a program of quarterly Service Reviews and ensure that SLA's are being met and enhanced.
* Complete internal project reviews with the Sales Team with the express purpose of developing opportunities with existing Customers and using the knowledge gained to target new Customers.
* Work with the Services Support Team to ensure that newly created services are packaged, communicated internally and repeated.
Ideal Candidate:
* Must have experience of working directly with customers in face to face situations
* Excellent attention to detail, and excellent document writing and reporting skills.
* Excellent organisation skills with experience of prioritising a complicated workload.
* Vast team working experience and the ability to communicate effectively at all levels
* IT industry experience
* Software and IT Security experience
* Commercial knowledge and proposal writing skills and experience
* Highly IT literate
* Ability to travel within the UK and work flexibly
If you are interested in this position please contact Ali on (Apply online only) or email
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Incident Communications CoordinatorReadingBrook Street are currently working on behalf of our Global IT client to recruit a Incident Communications Coordinator. This is a contract role running until the end of June 2015 based in Reading.Incident Communications and Coordination (ICC)The purpose of the ICC team is to serve as an incident management and communications support team for various company properties consisting of both external and internal users. The ICC is a 24/7 incident management group; split across two sites, one in the US and one in the United Kingdom. The main focus of the team is to ensure a high level of communication quality, whilst delivering coordination on top severity incidents for one of the company's top platform services both to internal teams or users and to external users that subscribe to the service. The ICC team deals on a regular basis with various different teams across the platform including Critical Situation Management, Online Support, SharePoint and Service Delivery Management amongst others.Core ICC Duties:* Troubleshoot escalated issues for certain platforms and other service problems* Drive calls during service outage situations for our customers* Develop communication plans with partners to minimize impact during system maintenance* Excellent analytical and organization skills.* Provide full measurement, analysis, and reporting of all key indicators.* Execute disaster recovery procedures when and if necessary* Deliver communications to strict SLAs* Work closely with remote support* Communicate effectively throughout internal IT groups (verbally and written as appropriate)Skills, experience, and technology requirements:* Experience working in a support organization * Experience in larger scale network operations centre, 24x7 production environment* Excellent problem resolution, judgment, and decision making skills* Strong written and oral communication skills* Strong analytical and organizational skills* Strong troubleshooting skills* Experience in systems work, monitoring and helpdesk support is preferredAdditional Responsibilities as a Vendor Lead:* Monitor for new cases on our internal toolset.* Cover Dispatch for incidents* Monitor Critical Situation Team for new cases* Liaise with Company Support and Critical Situation Management to confirm our assistance* Observe active bridges and provide suggestions for improvement if required* Provide coaching and mentoring as required to other members of the team* Provide assistance to various teams outside of a bridge* Assist the team with incidents when spinning up and throughout their lifecycle as required* Provide feedback and improvement suggestions* Involvement with queries from other teams* Additional cover for holiday and sickness* Involvement with core company Project/Program work as appropriate* Ensure quality of work produced by the UK team* Cover gaps in knowledge, processes or best working practices between back end and front end shifts to ensure both shifts are in syncAs a Brook Street contractor you will be entitled to 25 days holiday per annum, 8 days paid Bank Holidays, discounted gym membership, use of the onsite health facility, access to online learning and training, free parking and an excellent subsidised restaurant. In addition, subject to qualification criteria, you will have the potential opportunity to earn bonus. Salary: £34,000 - £36,000 per annumLocation: ReadingShort listing Deadline: 12pm Tuesday 15th July 2014
Jul 11, 2014
Incident Communications CoordinatorReadingBrook Street are currently working on behalf of our Global IT client to recruit a Incident Communications Coordinator. This is a contract role running until the end of June 2015 based in Reading.Incident Communications and Coordination (ICC)The purpose of the ICC team is to serve as an incident management and communications support team for various company properties consisting of both external and internal users. The ICC is a 24/7 incident management group; split across two sites, one in the US and one in the United Kingdom. The main focus of the team is to ensure a high level of communication quality, whilst delivering coordination on top severity incidents for one of the company's top platform services both to internal teams or users and to external users that subscribe to the service. The ICC team deals on a regular basis with various different teams across the platform including Critical Situation Management, Online Support, SharePoint and Service Delivery Management amongst others.Core ICC Duties:* Troubleshoot escalated issues for certain platforms and other service problems* Drive calls during service outage situations for our customers* Develop communication plans with partners to minimize impact during system maintenance* Excellent analytical and organization skills.* Provide full measurement, analysis, and reporting of all key indicators.* Execute disaster recovery procedures when and if necessary* Deliver communications to strict SLAs* Work closely with remote support* Communicate effectively throughout internal IT groups (verbally and written as appropriate)Skills, experience, and technology requirements:* Experience working in a support organization * Experience in larger scale network operations centre, 24x7 production environment* Excellent problem resolution, judgment, and decision making skills* Strong written and oral communication skills* Strong analytical and organizational skills* Strong troubleshooting skills* Experience in systems work, monitoring and helpdesk support is preferredAdditional Responsibilities as a Vendor Lead:* Monitor for new cases on our internal toolset.* Cover Dispatch for incidents* Monitor Critical Situation Team for new cases* Liaise with Company Support and Critical Situation Management to confirm our assistance* Observe active bridges and provide suggestions for improvement if required* Provide coaching and mentoring as required to other members of the team* Provide assistance to various teams outside of a bridge* Assist the team with incidents when spinning up and throughout their lifecycle as required* Provide feedback and improvement suggestions* Involvement with queries from other teams* Additional cover for holiday and sickness* Involvement with core company Project/Program work as appropriate* Ensure quality of work produced by the UK team* Cover gaps in knowledge, processes or best working practices between back end and front end shifts to ensure both shifts are in syncAs a Brook Street contractor you will be entitled to 25 days holiday per annum, 8 days paid Bank Holidays, discounted gym membership, use of the onsite health facility, access to online learning and training, free parking and an excellent subsidised restaurant. In addition, subject to qualification criteria, you will have the potential opportunity to earn bonus. Salary: £34,000 - £36,000 per annumLocation: ReadingShort listing Deadline: 12pm Tuesday 15th July 2014
Carlton Resource Solutions
Aberdeen, , United Kingdom
Our client have a requirement for a Support Coordinator, to manage and provide support services for their external product users. Reporting to the Technical Manager, this person will perform a number of tasks key to the support of their software products to the end user.In summary, the Support Coordinator will provide support in the following areas:? Provide first-level support to Customers using VisualSoft Acquisition and Processing Products? Manage referrals of support queries to other members of the VisualSoft team as necessary? Track support queries to ensure timely response times, and detect FAQs? Assist with Product Documentation and Record Keeping? Occasionally attend client's premises to consult or assist with use of the VisualSoft Suite.? Assist with Product Testing and Verification? Occasionally assist with or deliver VisualSoft Training coursesCandidate should ideally have some experience in the field of subsea-survey, but other relevant experience involving customer support would also be valuable.Key Responsibilities:? Oversee email and telephone support for onshore & offshore clients operates an email and telephone support service for users of the VisualSoft Suite products. They have a need for someone to provide the first line of response to those calls and emails during normal office hours. Our team of software developers and support engineers will be available to assist with that process as and when more expert knowledge is required.? Develop and maintain web based FAQ, troubleshooting guide and knowledgebase In parallel with the development of Help files (installed with the software), and User Manuals (available for download) we maintain an online FAQ and knowledgebase which needs to be updated as the software improves and evolves.? Assist to develop and maintain User Manuals, Help files and related documentation As time and other duties permit, the support coordinator would be ideally placed to assist as an author and editor of our product documentation.? Assist with testing of VisualSoft products As part of our QA procedures we test all new and changed software products prior to final release. The knowledge and experience of the Support Coordinator will be of value in assisting us with this testing.? Assist with product design and specification As with the testing of our products, the initial design and specification of the products benefits from knowledge and experience of using such products or of performing the type of tasks for which the products are intended.Experience:? Previous experience in a helpdesk or support role? Previous experience of survey data acquisition or processing? Previous offshore experience in a survey related field? Previous training experience
Jul 11, 2014
Our client have a requirement for a Support Coordinator, to manage and provide support services for their external product users. Reporting to the Technical Manager, this person will perform a number of tasks key to the support of their software products to the end user.In summary, the Support Coordinator will provide support in the following areas:? Provide first-level support to Customers using VisualSoft Acquisition and Processing Products? Manage referrals of support queries to other members of the VisualSoft team as necessary? Track support queries to ensure timely response times, and detect FAQs? Assist with Product Documentation and Record Keeping? Occasionally attend client's premises to consult or assist with use of the VisualSoft Suite.? Assist with Product Testing and Verification? Occasionally assist with or deliver VisualSoft Training coursesCandidate should ideally have some experience in the field of subsea-survey, but other relevant experience involving customer support would also be valuable.Key Responsibilities:? Oversee email and telephone support for onshore & offshore clients operates an email and telephone support service for users of the VisualSoft Suite products. They have a need for someone to provide the first line of response to those calls and emails during normal office hours. Our team of software developers and support engineers will be available to assist with that process as and when more expert knowledge is required.? Develop and maintain web based FAQ, troubleshooting guide and knowledgebase In parallel with the development of Help files (installed with the software), and User Manuals (available for download) we maintain an online FAQ and knowledgebase which needs to be updated as the software improves and evolves.? Assist to develop and maintain User Manuals, Help files and related documentation As time and other duties permit, the support coordinator would be ideally placed to assist as an author and editor of our product documentation.? Assist with testing of VisualSoft products As part of our QA procedures we test all new and changed software products prior to final release. The knowledge and experience of the Support Coordinator will be of value in assisting us with this testing.? Assist with product design and specification As with the testing of our products, the initial design and specification of the products benefits from knowledge and experience of using such products or of performing the type of tasks for which the products are intended.Experience:? Previous experience in a helpdesk or support role? Previous experience of survey data acquisition or processing? Previous offshore experience in a survey related field? Previous training experience
