12 jobs found

Systems Support Officer Pay : £12.70 Hours : 37 per week, part time hours will not be considered The position is likely to be extended/become permanent after the initial 13 week period. Location : Alconbury (hybrid) 4 days working from home, every Wednesday in the office, however - you may also be asked to change your working day in the office or attend more often if needed. Opus People Solutions are recruiting on behalf of Cambridgeshire County Council for a Systems Support Officer to support their Business Systems Team. The team are responsible for support and enhancement of the existing ERP systems and development of new functionality. Development is fed by technology roadmap, programme or because of incident management change requirements. All Business Systems Teams work closely with internal and 3rd party partners/suppliers to provide escalated support management where required. Your main duties would be to contribute to the effective running of the business support team; to deliver a high quality, customer focussed service responding to queries; To help maintain the ERP systems we support, to ensure that these meet statutory requirements and customer needs: Act as first point of contact for LGSS systems in order to help system users perform their tasks more effectively, escalating more technical problems to System Support Analysts as appropriate Perform daily housekeeping activities which support the business processes Assist with managing the call list, including monitoring calls logged via HALO and managing multiple inboxes Work as an effective team member assisting and supporting colleagues across the service as appropriate to ensure accurate and timely service delivery. Utilise effective communication and a proactive approach to ensure collaborative working with colleagues across Business Systems, and wider LGSS department e.g. User Admin, Helpdesks The ideal candidate would be experienced in customer focused support environment, be able to plan own workload, prioritise workloads and time with the minimum of supervision, methodical worker and able to pay attention to detail with great IT skills. The position is offered on temporary basis, starting ASAP with possibility to became permanent. For more information or to process your application please apply now!

Ref: 22023 Your N ew J ob T itle: IT Support Specialist The Skills You'll Need: IT knowledge,MS Office, Customer Service, Excellent verbal communication Your New Salary: £30 - £35K per annum Location: Middlesex/Ruislip, hybrid role (3 days a week in office) Job status : 12 months FTC Start date : 01/07/2023 Working hours : Monday -Friday, 8am - 5pm with 1h lunch break Who You'll Be Working for: A company that provides defence services. Responsibilities: Provide Help Desk services (i.e.,trouble-shooting) tousers, content managements,and Command Leadership. Provide basic technical assistance, helpdesk resolution, and service desk delivery. Support basic customer service issues such as solving usage issues and responding to requests that need IT involvement. Maintain knowledge of software packages (MS Office, Adobe) and IT infrastructure. Act as a liaison between global staff and support desks for ticketing and problem solving. Support local IT infrastructure and equipment as part of the Chief Information Officer (CIO) team. Maintain awareness of Wi-Fi provision. Recommends improvements in Wi-Fi provision and/or hardware to improve Wi-Fi. Implements improvements at CIO direction. Retains a local inventory of IT equipment issued to the office CIO team, or staff as a part of the larger Property Management effort. Supports conference room and leadership teleconference equipment. Recommends improvements in teleconference equipment. Implements improvements at CIO direction. The Skills You'll Need to Succeed: Previous experience as an IT Support Specialist. Information assurance technical (IAT) level. Experience in basic security at the administrative level such as for applications, networks and systems. Experience of working in a government related organisation. Microsoft Office Suite knowledge. Excellent administrative skills. Strong attention to detail. Please follow us on Linkedin: people-first-supply-chain We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

We are inviting applications for IT System Administrator for an international Bank based in city London. Overview The IT Helpdesk is a key role within the banks IT Department, supporting all UK branches and Backoffice in India. This role requires a good understanding of networking, infrastructure, cloud technologies, operating systems, security systems, and must provide end to end support for all the banks systems. Responsibilities Maintain daily operations of the IT and Telecom Administration and maintenance of M365 environment and Active directory Administration of Firewall & antivirus Manage the relationship with technology Vendors and outsourcers (Infrastructure/Telecoms related). Promote and Maintain adherence to the Bank's key IT policies and Administer the hosted telephony solution system, unified call recording systems & CCTV systems. Raise and follow up on issues affecting the performance of the IT infrastructure (servers, Firewall, desktops, laptops and portable devices ) Manage the helpdesk application to meet the TAT & make sure feedback is given to the relevant parties throughout the lifecycle of an issue or request. Manage installation, configuration and maintenance of system hardware and software related tasks Manage application problems / incidents and escalate product queries and bug fixes to the vendor. Manage the Disaster Recovery / Business Continuity and the power down exercises of our IT infrastructure in line with the guidelines. Create and maintain necessary Ensure access privileges are relevant and up to dates Skills & Abilities Excellent experience on the management of Windows Very good understanding of network concepts including LAN, MPLS, VPNs and Good knowledge of DHCP, DNS, Group Policies and Active Excellent understanding of the Microsoft Office products including Microsoft 365 and SharePoint. Good system configurations knowledge of core banking, treasury and allied applications. Working knowledge of Telephony Willingness/ability to travel to our other offices on occasions as Working knowledge of cyber security tools and their implementation Qualifications & Experience Degree in Computer Science or equivalent Minimum of 7-10 years' hands-on work experience in an IT support environment and Experience with full IT infrastructure migrations Certifications in M365 is an Cisco networking or equivalent certifications Character & Personal Qualities Team player with good communication skills Detail oriented individual with good analytical skills Excellent organisation, time management and fast paced working nature Able to provide creative solutions and alternative to current configurations Ability to work under pressure in a small team, often

Company Info Our client is a home care services agency providing highly-trained carers across the UK, including live-in care and visiting care services. With an aim to create a world with reimagined, better care that empowers people to be more independent within their own homes, our clients have been growing since 2006. They have opened five offices across England and Wales and are committed to giving people the best possible care that fits with their lives, helping them to stay in the comfort of their own homes. Job Purpose To assist the Group IT Manager in the delivery of IT services and IT Support to the business. This will include the maintenance and availability of the Core Network Infrastructure, Core Business Servers and Systems , End user Computing (Desktops, Laptops, Smart Devices, IP Telephony, Desktop Applications) Cloud Services to include Google Enterprise. Recording and management of Incidents, Problems, Requests, and Changes through the IT ServiceDesk. Supporting all staff with the use of our clients systems, hardware and applications. The Team The Team at our clients internal IT Team consists of a Group IT Manager and 2 Support Engineers. The team is currently run by the Chief Technology Officer. The Team are based in Salisbury and expected to be a reasonable commutable distance from the Office to support both work hours and any on call demands. Position summary The role seeks to provide IT Service Support to over 400 users. The role is varied, requiring the Engineer to be fully flexible in their role. Primarily supporting end user computing, however the business is undertaking a complete IT Refresh programme, and is now looking to embed systems and processes within the business. This requires the Engineer to also assist in supporting Core IT Networks (Wired and Wireless), Core On Prem + Cloud Systems and Services whilst adopting a risk averse attitude in their role in line with Cyber Essentials. The company is adopting ITIL Framework approach and is compliant to NHS DSP Standard. IT Service Support extends across 4 fixed locations with extensive mobile support provided from Salisbury. The role requires some site visits, on-call support out of hours and at weekends. Our client’s staff primarily uses Google Applications (to include GMail, Google Docs, Sheets, Slides, Chat), supported by Microsoft Office Suite 2019 where necessary. Key responsibilities for this role include but not are not limited to: To Serve as first point of contact for IT Support within the organisation Installing, configuring and maintaining software and hardware components of computer and network systems Responding in a timely manner to service issues and requests Diagnosing and troubleshooting software and hardware issues To report on the status of all system and network operations processes and identify improvements where possible. Repairing and replacing damaged computer, printing and network components Maintain existing Google Applications built with Google Apps Script. Ensuring the security of Servers and client computers by ensuring that systems are installed with the latest security patches and antivirus signatures. To maintain accurate records of all IT assets (To include Servers, Desktops, Laptops, Printers, bile Devices) To Record and maintain accurate records on the IT ServiceDesk system To assist in the production of IT Reports to support business requirements Testing New Hardware and software before full scale installation Provide out of hours IT support as agreed on a rotational basis Attend business locations as necessary to provide support and remediate any IT issue where physical presence is required To provide training to new staff members on current systems and on new systems which may be introduced To attend training sessions as directed by your line manager To want to learn and be a team player The role may require additional duties to be performed outside of the day-to-day role to ensure the efficient running of the department or business area.   Candidate Requirements: The Web Developer will already have some and aspire to all the following attributes… The ideal candidate will: Minimum of 4 Years in an IT Service Support Role Ideally be Microsoft Certified Professional accredited, though a thorough understanding of Windows Server 2019 and/or Windows 10 Desktop is essential Be personable and able to interact with others across a wide range of technical skills Possess excellent organisational and time management skills Be experienced across a broad range of Information Technology Ideally have experience of using Google Workspace to support a business. Full driving licence, car and willing to drive as part of satellite location support. Effective Written and Oral communication Skills Ability to manage own time and deal with multiple tasks efficiently Excellent Interpersonal and customer care Skills Strong Problem Solving Skills An ability to assess each employees IT Knowledge level Logical Thinker Good Analytical and Problem Solving Skills Ability to attend work punctually and reliably Desire to learn and be an effective Team member

We need an enthusiastic all-rounder to join our vibrant membership organisation representing over 7,000 NHS general practitioners and teams in nearly 1,200 GP practices. Londonwide Local Medical Committees provides pan-London leadership and shared committee services for its members from its modern headquarters in Euston. This is a particularly challenging and rewarding time to be working in ICT support, and we are seeking a corporate ICT professional to join a dynamic team who also have responsibility for communications, media and marketing. This role will work with a number of existing hardware, software and web-based systems, alongside deploying new ones and supporting colleagues to get the best out of the technology available to them. You'll need to be multi-talented to support the organisation's corporate communications, marketing and ICT functions by balancing a varied workload, which includes: supporting the Communications and ICT Manager in providing an IT Helpdesk; providing IT solutions and support to the organisation; designing and producing high-quality communications; disseminating e-marking information via the Salesforce mass email system; supporting the development and maintenance of our new website; providing regular analytical reports on all communications channels; ensuring that the organisation's views and programmes are effectively communicated. To be successful, you will be able to apply skills ideally gained working in a communications or membership setting and/or from a relevant degree subject. Experience of web design,content management systems, design packages, MS Office 365 products, technical support (software) and data compliance would be an advantage. In return, we offer a competitive salary plus employer contributions of 16% of salary into the group personal pension scheme. Other benefits include 25 days' annual leave, regular home working and flexi time. To apply for this position, please visit our website via the Apply button to view the job description and person specification for this role. Closing date: 9am on Wednesday 10 November 2021 ; however, the post may close earlier if there are a very high number of responses. Shortlisted candidates only will be contacted after close of applications. Interviews will be via Zoom and are planned for Wednesday 17 November 2021. Please advise us in your cover letter if you are unavailable on this date.

£ 19,000 - £21,233  per annum 37.5 hours per week Permanent   About Us   Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College of Further Education sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to almost 4,000 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University holds Teaching Excellence Framework Gold and has 98% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.   About the Role   Working in partnership with the academic departments and other services, you will ensure an excellent level of service is delivered to our students and staff. You will play a proactive part in the maintenance of our systems and provide reactive support, whilst being actively involved within the support function.   About You   You will have demonstrable experience of providing support across an environment which includes Windows desktops, MS Office, Active Directory and AV equipment. You will have the ability to deliver exceptional customer service whilst working in a busy environment You will work well under pressure whilst multitasking between customers and projects You will be a pivotal member of the IT team   What we Offer   Wellbeing events and Employee Assistance Programme Local Government Pension Scheme Employee Discounts Scheme Support for continuous professional development 25 days annual leave entitlement plus bank holidays, rising to 30 days with length of service.   Click the button below to apply online or telephone (01452) 702135 to request documents by post.   The closing date for receipt of applications is Sunday 31st October 2021.   We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.  We will ensure that all our recruitment and selection practices reflect this commitment.  All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.   Hartpury values a diverse workforce and welcomes applications from all sections of the community. Hartpury’s expectation is that all eligible staff will be vaccinated against COVID-19.

System Support Officer Permanent, 37 hours per week Scale SO1, Salary £25,951 - £27,668 Rutland is one of the best places in the country to live, learn, work, play and visit. We may be the smallest Unitary Authority in England, but we can offer fantastic opportunities to make a real difference to the lives of the residents in our local community. This is your chance to become part of a great team, delivering great services throughout the County.  We are currently seeking to recruit a full-time System Support Officer for our Business Intelligence Team, based in the People Directorate. This offers an exciting and rewarding opportunity to develop your career providing first/second line support and build an impressive CV across multiple service areas and systems.  The People Directorate is responsible for a wide range of vital support services in Rutland, including those that deliver Adult and Children’s Social Care, Early Help for families (including Special Educational Needs, Disability and Inclusion) and lifelong Learning and Skills. These crucial services rely on good quality, robust reporting systems.  The successful individual will have experience of providing first/second line helpdesk support and maintaining systems to ensure we have the very best systems in place and directly influence the services we provide and commission.  The role will also involve working closely with front-line staff and managers to ensure our systems support working practices and provide effective, actionable Business Intelligence.  Individuals must be able to combine the technical expertise required for system support with good communication skills to work in an integrated way across services and teams. Rutland currently uses case management systems LiquidLogic and Capita, plus support software such as MS Office and Tableau. Experience of these or similar systems is desirable.  The successful applicant for this post will be subject to a standard check by the Disclosure and Barring Service (DBS).  Please visit our website for a full Job Description. For an informal discussion about the role please contact Jon Adamson, Business Intelligence Manager on 01572 758259 or email jadamson@rutland.gov.uk .  Closing date: 31 January 2018 Interview date: 9 February 2018   Visit www.rutland.gov.uk to apply online, and to find out more about what we do. Alternatively, email: recruitment@rutland.gov.uk or call 01572 722577 for an application pack.  All recruitment correspondence, including interview details, will usually be sent out via email. If you require documentation/correspondence in an alternative format, please contact the HR team.  Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community. Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.  

IT Support Officer Proforest is seeking an enthusiastic IT professional to provide end user support and help to develop and implement a long-term roadmap with the objective of improving effectiveness and security of IT systems. The candidate should have at least 1 year of relevant experience in a similar role and requires excellent interpersonal and communication skills. About Proforest Proforest is a dynamic non-profit organisation with global presence that has established itself as a leader in the development and implementation of sustainable production and responsible sourcing. We work at every stage of the supply chain, from production and processing, through to purchasing and investment. Our 18 years’ experience covers the management of forests, oil palm, soy, sugarcane, rubber and beef, at a range of scales that includes smallholders, communities and forest-dependent people through to multinational businesses. Main Responsibilities Act as the first point of contact for staff and provide effective end-user support as required. Take ownership of any IT issues raised, carry-out investigation and resolve issues with minimal disruption to the business. Coordinate and oversee external IT support provider, escalate any technical issues as required and review effectiveness of service. Effectively engage and communicate with staff to understand how they are using IT systems, understand their problems and discuss solutions in a non-technical language. Help to develop internal guidance notes, training material and other procedural documents to help staff better understand and use our IT systems. Provide training to staff on IT systems as required. Follow regularly maintenance procedures for server, firewall and network infrastructure and man-age various IT admin systems like helpdesk ticketing, remote access, monitored antivirus, ISP, backup, etc. Keep all network and system documentation up-to-date. Identify any IT security risks, evaluate mitigation options and carry out suitable measures to in-crease network and data security. Provide guidance and support to regional offices to improve their IT support capacity. Support the development and maintenance of a long-term IT roadmap to improve effectiveness of internal IT systems and lead on the implementation of projects to achieve the objectives set-out in the roadmap. Qualifications, experience and skills Graduate in computer science, network engineering or similar qualification At least 1 year of relevant work experience in a similar role in a medium size business IT environment Excellent communication, interpersonal and team-working skills with the ability to operate in a multi-cultural environment Strong technical skills with Windows server, HyperV, AD, GPO, DHCP/DNS, Network Technology Strong knowledge of Microsoft Office 365 and Azure A good understanding of security infrastructure and systems would be an advantage Knowledge of configuring/supporting laptop and desktop computers Highly developed organisational skills including prioritisation, project management and time management A drive and desire for continuous professional development   Salary, location and contract type Salary:   25,000 – 28,000 dependent on experience Location:  Oxford Contract type:  Permanent, full-time How to apply Send your CV, a brief cover letter that describes how you meet the requirements for this position and confirmation that you are already eligible to work in the UK to personnel@proforest.net • Application deadline:   12 January 2018 • Phone interviews planned:   18 / 19 January 2018 • Final interview planned:  25 - 31 January 2018 Proforest is an equal opportunity employer.  

Location:  Welwyn Garden City Department:  ICT Reports to:  ICT Support Manager This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team.  You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year.  The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them. You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT’s employees have the ICT tools and necessary guidance to do their roles as effectively as possible. The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers. Principle Responsibilities Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system Provide 1st line support to users and trouble-shoot any problems encountered Monitor, log and communicate scheduled system downtime / upgrades Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts Provide additional support on our recently launched Dynamics CRM system Participate in other areas of ICT under the direction of the support manager Knowledge, Skills and Experience Excellent written and verbal communication skills Attention to detail Keen interest in IT Experience of MS Windows, MS office and Office 365 online Experience of using Drupal CMS would be an advantage Good team player Ability to work on own initiative PHP & Java coding knowledge is not essential but would be an advantage Job Summary This vacancy is available on a Full-Time basis It may require ad hoc and infrequent visits to our regional offices Working hours are 9am – 5pm (30-minute lunch break) 37 1/2 Hours a week Salary: £16k-£18k depending on experience Please ensure any applications to this job include your CV with a covering letter.  

Southbank Centre is a place that unites people through the exchange of ideas, the power of creativity and the imagination and through freedom of expression.  We passionately believe in the power of art, ideas and creativity to inspire, educate and effect change. We’re looking for an experienced IS Service Desk Officer to provide exemplary customer service to all users of our IS Service Desk, to support and facilitate our (ICT) infrastructure and work with the rest of the IS service desk team to provide a first-class 1st and 2nd line support to the organisation.   Responding to and resolving queries in accordance with KPI’s and SLA’s, IS Service Desk Officers are always ready to propose solutions and innovations to improve business efficiencies for the organisation and the team; and give staff the tools and skills they need to be digitally self sufficient and confident in using information systems. You will also be the IT point of contact for external events and internal installations. With demonstrable experience of providing 1st and 2nd line technical support, exceptional interpersonal skills and knowledge of PCI DSS and ITIL; the ideal candidate will be a motivated self-starter with excellent customer facing skills. A logical mind with outstanding problem solving skills with a natural ability to quickly grasp the crux of an issue paired with a flexible and helpful attitude when responding to internal and external customer needs are essential for the role. As a full-time IS Service Desk Officer your hours of work will be rostered flexibly between 8.30am and 8pm (and occasionally outside of this) over 7 days to meet the needs of the programme. The hours of work are 160 hours over a 4-week roster period. Southbank Centre is a place where everyone is welcomed.  We believe that art must be available to the many and not just the few, and our staff deliver a programme that celebrates the diverse experiences of people and cultures.  We present work for everyone and we welcome applications from everyone. By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. We offer a stimulating and professional environment in which to work - and the pace and scale can be breathtaking. We welcome millions of visitors each year, provide a unique educational offer to thousands of schools, young people and adults, and have a network of world-class artists from every genre who regard Southbank Centre as their home, including our four outstanding resident orchestras.  We put on over 2500 new artistic productions, installations and performances each year, and our entrepreneurial drive supports our artistic ambition through the sensitive integration of commercial activity across our site.  This is a remarkable place to work and our people require the ability to work in The Southbank Centre Way - to think, act and learn with speed and agility. Contract: Permanent Closing date for applications: 23:45, 04/12/2016   We reserve the right to close the advert early if enough applications are received