Salary: Competitive + excellent benefits
About us
Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people, in their homes and their businesses, to play an important role in combatting climate change, by providing households and businesses access to locally sourced 100% renewable energy. Fast forward to today, and the business is now a key player in the renewable energy space, and despite challenging market conditions has continued to grow profitably over the past 5 years.
The business has recently reviewed its longer term strategy and is now poised to take a leap forwards, focused on a transformational growth agenda which delivers long term value for its customers, shareholders and people. This will enable the achievement of its purpose; powering the choice for customers, of a cleaner greener future. The Good Energy team is currently around 300 people strong and is based in the market town of Chippenham, Wiltshire.
About the function and role
As a Service Desk Analyst, you will be part of the IT team, within the IT & Digital Department. The IT & Digital Department is responsible for supporting the Business with all of their Change\IT & Digital requirements, enabling growth whilst ensuring reliable and efficient day to day system operations.
The core responsibility of the post is to manage the resolution of Service Desk tickets and support the Senior Service Desk Analyst. The successful candidate will be expected to provide 1st line support, but continually break out of their comfort zone, to enable a development track into 2nd and 3rd line support.
The successful candidate will require a passion for excellent customer service and be comfortable communicating with colleagues across Good Energy, to gain the information necessary to resolve issues and to communicate progress on fixes. The successful candidate will also be responsible for contributing to the creation and continual improvement of service desk documentation; such as processes, Knowledge Articles, FAQs, etc.
About you
The role will require a proven service desk analyst who is a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The role requires the ability to communicate and work with a variety of people from every area of the business. Meticulous attention to detail and accurate record keeping is essential.
You will be an effective communicator with a focus on customer service and be pro-active in all communications with customers. Comfortable communicating with colleagues at all levels within Good Energy; you will be able to gain the information necessary to resolve issues and to communicate progress on fixes in a timely manner.
In addition, you will also be responsible for contributing to the creation and continual improvement of service desk documentation; such as processes, guides, FAQs, SLA’s and wider communications to customers etc.
Behaviours - Works in a way which role models our values:
Straightforward
We are straightforward in how we communicate with each other and get things done.
Determined
We are determined and resilient, overcoming challenges to realise our purpose together.
Inclusive
We value people’s differences and recognise the strength they give us when we work together.
Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.
In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities.
So if you’d like to be part of this multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.
Please send a copy of your CV and a covering letter stating your experience and suitability for the role to jobs@goodenergy.co.uk .
By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted.
Closing date: Tuesday 1st January 2018
Dec 12, 2018
Full time
Salary: Competitive + excellent benefits
About us
Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people, in their homes and their businesses, to play an important role in combatting climate change, by providing households and businesses access to locally sourced 100% renewable energy. Fast forward to today, and the business is now a key player in the renewable energy space, and despite challenging market conditions has continued to grow profitably over the past 5 years.
The business has recently reviewed its longer term strategy and is now poised to take a leap forwards, focused on a transformational growth agenda which delivers long term value for its customers, shareholders and people. This will enable the achievement of its purpose; powering the choice for customers, of a cleaner greener future. The Good Energy team is currently around 300 people strong and is based in the market town of Chippenham, Wiltshire.
About the function and role
As a Service Desk Analyst, you will be part of the IT team, within the IT & Digital Department. The IT & Digital Department is responsible for supporting the Business with all of their Change\IT & Digital requirements, enabling growth whilst ensuring reliable and efficient day to day system operations.
The core responsibility of the post is to manage the resolution of Service Desk tickets and support the Senior Service Desk Analyst. The successful candidate will be expected to provide 1st line support, but continually break out of their comfort zone, to enable a development track into 2nd and 3rd line support.
The successful candidate will require a passion for excellent customer service and be comfortable communicating with colleagues across Good Energy, to gain the information necessary to resolve issues and to communicate progress on fixes. The successful candidate will also be responsible for contributing to the creation and continual improvement of service desk documentation; such as processes, Knowledge Articles, FAQs, etc.
About you
The role will require a proven service desk analyst who is a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The role requires the ability to communicate and work with a variety of people from every area of the business. Meticulous attention to detail and accurate record keeping is essential.
You will be an effective communicator with a focus on customer service and be pro-active in all communications with customers. Comfortable communicating with colleagues at all levels within Good Energy; you will be able to gain the information necessary to resolve issues and to communicate progress on fixes in a timely manner.
In addition, you will also be responsible for contributing to the creation and continual improvement of service desk documentation; such as processes, guides, FAQs, SLA’s and wider communications to customers etc.
Behaviours - Works in a way which role models our values:
Straightforward
We are straightforward in how we communicate with each other and get things done.
Determined
We are determined and resilient, overcoming challenges to realise our purpose together.
Inclusive
We value people’s differences and recognise the strength they give us when we work together.
Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.
In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities.
So if you’d like to be part of this multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.
Please send a copy of your CV and a covering letter stating your experience and suitability for the role to jobs@goodenergy.co.uk .
By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted.
Closing date: Tuesday 1st January 2018
Westward Housing Group is a major housing association in the south west. As a developing landlord, we build new homes across the region, working in partnership with local authorities to rent homes to those in need.
We are looking for 2 Business Systems Analysts to work within our busy Business Transformation Team, based at our head office in Newton Abbot on a fixed term contract for 2 years. For one of the roles we are looking for someone with experience of using SharePoint to deliver a document management solution.
Our offices are based within an industrial estate, a stone’s throw from the River Teign and is easily accessible via public transport or major road links, with free parking available. You will work within our Business Transformation team in an open plan office where you will sit closely with other team members and managers who will be there to support you through your career with Westward.
About the Job and the Ideal Candidate
As part of a team responsible for the improvement, support and training on business applications, you will help develop systems to enhance digitalisation and business transformation. The work includes project management, system testing, report writing, applying fixes and working with IT users.
We are looking to speak with candidates who have experience of business analysis and/or business process design techniques and methodologies as well as somebody who can demonstrate knowledge of managing, developing and supporting complex corporate information systems. You will have experience of project management, an understanding of housing business processes and advanced Excel skills. One of the roles will require experience in using or administering SharePoint as a document management solution.
If you have an understanding or experience of supporting or using key business applications, within the Housing sector, and an understanding of the impact that effective IT applications can have on customer service and business delivery, we would love to hear from you.
Our values here at Westward are
“Be Agile”
“Always Engage”
“Show Integrity”
We believe we reflect these values in our open and honest culture, that focuses on personal accountability and recognises how diversity can enrich communities. We also inspire people to be their best, with opportunities for staff secondments, training and job shadowing so that you can make the most out of your career with Westward.
If you share our values and are seeking a role that is both challenging and rewarding, we would love to hear from you.
Interview date: Week Commencing - 15th October 2018
We actively encourage applications from all sections of the community. All applications are considered on the basis of their merits and suitability for the job.
Sep 12, 2018
Full time
Westward Housing Group is a major housing association in the south west. As a developing landlord, we build new homes across the region, working in partnership with local authorities to rent homes to those in need.
We are looking for 2 Business Systems Analysts to work within our busy Business Transformation Team, based at our head office in Newton Abbot on a fixed term contract for 2 years. For one of the roles we are looking for someone with experience of using SharePoint to deliver a document management solution.
Our offices are based within an industrial estate, a stone’s throw from the River Teign and is easily accessible via public transport or major road links, with free parking available. You will work within our Business Transformation team in an open plan office where you will sit closely with other team members and managers who will be there to support you through your career with Westward.
About the Job and the Ideal Candidate
As part of a team responsible for the improvement, support and training on business applications, you will help develop systems to enhance digitalisation and business transformation. The work includes project management, system testing, report writing, applying fixes and working with IT users.
We are looking to speak with candidates who have experience of business analysis and/or business process design techniques and methodologies as well as somebody who can demonstrate knowledge of managing, developing and supporting complex corporate information systems. You will have experience of project management, an understanding of housing business processes and advanced Excel skills. One of the roles will require experience in using or administering SharePoint as a document management solution.
If you have an understanding or experience of supporting or using key business applications, within the Housing sector, and an understanding of the impact that effective IT applications can have on customer service and business delivery, we would love to hear from you.
Our values here at Westward are
“Be Agile”
“Always Engage”
“Show Integrity”
We believe we reflect these values in our open and honest culture, that focuses on personal accountability and recognises how diversity can enrich communities. We also inspire people to be their best, with opportunities for staff secondments, training and job shadowing so that you can make the most out of your career with Westward.
If you share our values and are seeking a role that is both challenging and rewarding, we would love to hear from you.
Interview date: Week Commencing - 15th October 2018
We actively encourage applications from all sections of the community. All applications are considered on the basis of their merits and suitability for the job.
DCH has been predominant employer in the South West for nearly 50 years and we are now supported by a team of over 900 motivated and enthusiastic staff working together to deliver services that make a huge difference to individuals, families and communities across Devon and Cornwall. To find out more about DCH please visit our website.
This is a fantastic opportunity for an experienced Business Systems Analyst to join our team based in our Exeter office to administer the technical business & reporting systems and support the business systems infrastructure.
To be considered you will need:
HND or Degree Level education in a relevant discipline, a Business Analyst qualification and Database qualifications (including SQL Language)
Extensive experience of emerging technologies, Client side technologies, Microsoft Windows Operating System, Citrix Services, Active Directory, Web Technologies, cloud operating models.
You should have experience of systems change management along with relevant business systems and IT experience either in a generalist or specialist field.
This role is being offered on a fixed term basis for up to a period of 31 August 2019. Due to the nature of the role, a full driving licence and access to a suitable vehicle is essential.
For further information about the role, including detail around the key objectives for the role, please visit our website to view our candidate information pack.
Candidates could be working as: Business Analyst, Systems Analyst, Business Systems Analyst
Nov 20, 2017
Seasonal
DCH has been predominant employer in the South West for nearly 50 years and we are now supported by a team of over 900 motivated and enthusiastic staff working together to deliver services that make a huge difference to individuals, families and communities across Devon and Cornwall. To find out more about DCH please visit our website.
This is a fantastic opportunity for an experienced Business Systems Analyst to join our team based in our Exeter office to administer the technical business & reporting systems and support the business systems infrastructure.
To be considered you will need:
HND or Degree Level education in a relevant discipline, a Business Analyst qualification and Database qualifications (including SQL Language)
Extensive experience of emerging technologies, Client side technologies, Microsoft Windows Operating System, Citrix Services, Active Directory, Web Technologies, cloud operating models.
You should have experience of systems change management along with relevant business systems and IT experience either in a generalist or specialist field.
This role is being offered on a fixed term basis for up to a period of 31 August 2019. Due to the nature of the role, a full driving licence and access to a suitable vehicle is essential.
For further information about the role, including detail around the key objectives for the role, please visit our website to view our candidate information pack.
Candidates could be working as: Business Analyst, Systems Analyst, Business Systems Analyst
Westward Housing Group is a major housing association in the south west. As a developing landlord, we build new homes across the region, working in partnership with local authorities to rent homes to those in need.
We have an exciting opportunity for a Business Systems Analyst to work within our busy Business Transformation Team, based at our head office in Newton Abbot
As part of a team responsible for the improvement, support and training on business applications, you will help develop systems to enhance digitalisation and business transformation. The work includes project management, system testing, report writing, applying fixes and working with IT users
If you have an understanding or experience of supporting key business applications, within the Housing sector, and an understanding of the impact that effective IT applications can have on customer service and business delivery, then this may be the job for you.
Closing date: 6th June 2017
Interview date: 26th June 2017
We actively encourage applications from all sections of the community. All applications are considered on the basis of their merits and suitability for the job.
May 24, 2017
Full time
Westward Housing Group is a major housing association in the south west. As a developing landlord, we build new homes across the region, working in partnership with local authorities to rent homes to those in need.
We have an exciting opportunity for a Business Systems Analyst to work within our busy Business Transformation Team, based at our head office in Newton Abbot
As part of a team responsible for the improvement, support and training on business applications, you will help develop systems to enhance digitalisation and business transformation. The work includes project management, system testing, report writing, applying fixes and working with IT users
If you have an understanding or experience of supporting key business applications, within the Housing sector, and an understanding of the impact that effective IT applications can have on customer service and business delivery, then this may be the job for you.
Closing date: 6th June 2017
Interview date: 26th June 2017
We actively encourage applications from all sections of the community. All applications are considered on the basis of their merits and suitability for the job.
Service Desk Analyst
Are you a self-motivated and driven IT professional who enjoys a challenge and loves solving problems? Do you want to work with great people on a meaningful mission while also helping to drive innovation?
WE is a movement that brings people together and gives them the tools to change the world. Our vision is to shift the world from “me” to “we.” Our mission is to empower all people to change the world, locally and globally, achieving transformative outcomes for themselves and others.
WE seeks a Service Desk Analyst to join our Information Service team that supports the organisation’s broad and expanding needs. As part of the team you will have a unique opportunity to help support the rest of the IS team and staff globally, by leveraging emerging and current technologies. The IS team supports in country and regional offices (troubleshoot printers in the UK office or fix software in Ecuador!). You will have an opportunity to take your work to the next level – all the while doing meaningful work that makes the world a better place.
The candidate should have a minimum of 2-4 years of work experience in a service desk environment. He or she must be a problem solver in the field of all things computer. The ideal candidate must also be a quick learner and be able to thrive in an environment of change.
This position will be reporting to the Associate Director of Information Systems in Toronto, and the Director of the UK Office. The selected candidate will be responsible for the support, upkeep, improvement and productivity of the UK Office.
A minimum two-year commitment is required.
There is a six (6) month probationary period and salary is negotiable.
This position is based out of WE’s UK London office in Wandsworth and will consist of one to two week onboarding and training at our Global Information Systems in our headquarters in Toronto, Canada.
Join a team that is passionate for what we do and truly makes a difference.
Your Impacts:
End User Support
Oversee the daily operations of all aspects of the Service Desk in UK
Support local, international and regional offices remotely through a central Service Desk system
Ensure business needs are accomplished in the most cost-effective manner
Work closely with the senior management team to help implement technology and processes based on business needs
Hold overall vision for computer deployment, asset management, and exit procedures within the UK Office
Troubleshoot emergency IS related problems and escalate when necessary
Provide backup solutions and services to staff
Provide emergency support for visiting Staff, presentations and events
Support WE Day UK
Train on and maintain current and new application systems and platforms
Assist with overall global ticket queue
May be required to travel to country offices for support
IT Project Management for the UK office
Mange and implement office moves or new building buildouts that may occur in the UK
Work with the global headquarters to implement new technologies, services, or processes
Work with Headquarters to set up mobile devices and maintain organizational security compliance
Printers and Servers and Infrastructure
Manage Support Virtualization and server infrastructure with support of Head Office
Ensure printers are functioning and serviced and toner supplies are stocked, tracked and managed
Build escalation rules for malfunctioning hardware
Maintain Wi-Fi and network infrastructure with support of Head Office
Active Directory, SharePoint and Office 365
Provision, configure and maintain user accounts
Maintain strict quality control of staff information in company directories
Maintain SharePoint sites and security and distribution groups
Troubleshoot security and sharing issues
Provide remote troubleshooting support
Provide backup services of various stakeholder groups
Reporting and Administration
Respond to issues and monitor/audit requests
Own and maintain the lifecycle of assets in the organization
Train co-workers on use and support of implemented technologies
Assist in strategic planning for the Information Systems department
Manage the creation of standard operating procedure documentation
Provide clear and effective communication to the senior team regarding hardware issues, systematic problems and outages
What you bring:
Possess a Bachelors or similar diploma in IT or related field
Minimum of 2 years previous work experience with troubleshooting, supporting PC’s, laptops and printers
Comfortable with tearing down computers and laptops to bare bones and rebuilding or replacing parts
Experience working with Microsoft Office 365, Active Directory
Knowledgeable in using Microsoft PowerShell for Exchange and Windows Server
Enjoy working in a demanding, fast paced work environment and flexible with work hours
Some travel may be required to support We Day tour and country support
Able to perform well and problem solve in high stress, dynamic and changing situations
Comfortable working with external stakeholders and vendors
Positive and professional attitude and able to work as a team player
Excellent written and oral communication skills
Experience with Hyper-V an asset
Experience with Cisco Firewalls an asset
Knowledge of helpdesk and ticketing tools are an asset
ITIL Foundations certification is an asset
Supplementary Benefits
Employer-provided health and dental benefits
Generous holiday allowance (20 days annual leave + statutory holidays + office shutdown days during the holiday period between Christmas Eve and New Year’s Day)
Birthday’s off!
Flexible work hours if on occasion you need to start late or leave early
The opportunity to attend We Day our flagship event
Staff trip to Kenya and Ecuador with all costs on the ground are covered by the organisation
If invited for an interview, the process is multi-staged; candidates will interview once with the Head of People Operations UK and have a second interview with the Director UK Operations and the Associate Director of Information Systems.
Unfortunately, we are unable to reimburse any interview expenditure that may be incurred.
Closing Date: Applications are reviewed as and when they are received so the post may be filled before the advertised closing date.
If you have any access requirements, please notify us in advance and we will do all we can to accommodate you.
Candidates must be eligible to work in the UK. We are an equal opportunities employer. We warmly welcome applications from all sections of the community and aim to promote diversity.
This post is subject to an enhanced DBS check.
What makes us unique…
Social entrepreneurs Marc Kielburger and Craig Kielburger co-founded WE and WE Charity (formerly Free The Children) 20 years ago and have grown it into a family of organisations, including WE Day and ME to WE. WE Charity was among the first organisations in Canada to turn philanthropy on its head by creating a legally distinct social enterprise, ME to WE. Through the social enterprise, 50% of the profits support WE Charity, while the rest is reinvested in the social enterprise.
We sincerely thank all those who apply, however only those considered for an interview will be contacted.
Jan 20, 2017
Full time
Service Desk Analyst
Are you a self-motivated and driven IT professional who enjoys a challenge and loves solving problems? Do you want to work with great people on a meaningful mission while also helping to drive innovation?
WE is a movement that brings people together and gives them the tools to change the world. Our vision is to shift the world from “me” to “we.” Our mission is to empower all people to change the world, locally and globally, achieving transformative outcomes for themselves and others.
WE seeks a Service Desk Analyst to join our Information Service team that supports the organisation’s broad and expanding needs. As part of the team you will have a unique opportunity to help support the rest of the IS team and staff globally, by leveraging emerging and current technologies. The IS team supports in country and regional offices (troubleshoot printers in the UK office or fix software in Ecuador!). You will have an opportunity to take your work to the next level – all the while doing meaningful work that makes the world a better place.
The candidate should have a minimum of 2-4 years of work experience in a service desk environment. He or she must be a problem solver in the field of all things computer. The ideal candidate must also be a quick learner and be able to thrive in an environment of change.
This position will be reporting to the Associate Director of Information Systems in Toronto, and the Director of the UK Office. The selected candidate will be responsible for the support, upkeep, improvement and productivity of the UK Office.
A minimum two-year commitment is required.
There is a six (6) month probationary period and salary is negotiable.
This position is based out of WE’s UK London office in Wandsworth and will consist of one to two week onboarding and training at our Global Information Systems in our headquarters in Toronto, Canada.
Join a team that is passionate for what we do and truly makes a difference.
Your Impacts:
End User Support
Oversee the daily operations of all aspects of the Service Desk in UK
Support local, international and regional offices remotely through a central Service Desk system
Ensure business needs are accomplished in the most cost-effective manner
Work closely with the senior management team to help implement technology and processes based on business needs
Hold overall vision for computer deployment, asset management, and exit procedures within the UK Office
Troubleshoot emergency IS related problems and escalate when necessary
Provide backup solutions and services to staff
Provide emergency support for visiting Staff, presentations and events
Support WE Day UK
Train on and maintain current and new application systems and platforms
Assist with overall global ticket queue
May be required to travel to country offices for support
IT Project Management for the UK office
Mange and implement office moves or new building buildouts that may occur in the UK
Work with the global headquarters to implement new technologies, services, or processes
Work with Headquarters to set up mobile devices and maintain organizational security compliance
Printers and Servers and Infrastructure
Manage Support Virtualization and server infrastructure with support of Head Office
Ensure printers are functioning and serviced and toner supplies are stocked, tracked and managed
Build escalation rules for malfunctioning hardware
Maintain Wi-Fi and network infrastructure with support of Head Office
Active Directory, SharePoint and Office 365
Provision, configure and maintain user accounts
Maintain strict quality control of staff information in company directories
Maintain SharePoint sites and security and distribution groups
Troubleshoot security and sharing issues
Provide remote troubleshooting support
Provide backup services of various stakeholder groups
Reporting and Administration
Respond to issues and monitor/audit requests
Own and maintain the lifecycle of assets in the organization
Train co-workers on use and support of implemented technologies
Assist in strategic planning for the Information Systems department
Manage the creation of standard operating procedure documentation
Provide clear and effective communication to the senior team regarding hardware issues, systematic problems and outages
What you bring:
Possess a Bachelors or similar diploma in IT or related field
Minimum of 2 years previous work experience with troubleshooting, supporting PC’s, laptops and printers
Comfortable with tearing down computers and laptops to bare bones and rebuilding or replacing parts
Experience working with Microsoft Office 365, Active Directory
Knowledgeable in using Microsoft PowerShell for Exchange and Windows Server
Enjoy working in a demanding, fast paced work environment and flexible with work hours
Some travel may be required to support We Day tour and country support
Able to perform well and problem solve in high stress, dynamic and changing situations
Comfortable working with external stakeholders and vendors
Positive and professional attitude and able to work as a team player
Excellent written and oral communication skills
Experience with Hyper-V an asset
Experience with Cisco Firewalls an asset
Knowledge of helpdesk and ticketing tools are an asset
ITIL Foundations certification is an asset
Supplementary Benefits
Employer-provided health and dental benefits
Generous holiday allowance (20 days annual leave + statutory holidays + office shutdown days during the holiday period between Christmas Eve and New Year’s Day)
Birthday’s off!
Flexible work hours if on occasion you need to start late or leave early
The opportunity to attend We Day our flagship event
Staff trip to Kenya and Ecuador with all costs on the ground are covered by the organisation
If invited for an interview, the process is multi-staged; candidates will interview once with the Head of People Operations UK and have a second interview with the Director UK Operations and the Associate Director of Information Systems.
Unfortunately, we are unable to reimburse any interview expenditure that may be incurred.
Closing Date: Applications are reviewed as and when they are received so the post may be filled before the advertised closing date.
If you have any access requirements, please notify us in advance and we will do all we can to accommodate you.
Candidates must be eligible to work in the UK. We are an equal opportunities employer. We warmly welcome applications from all sections of the community and aim to promote diversity.
This post is subject to an enhanced DBS check.
What makes us unique…
Social entrepreneurs Marc Kielburger and Craig Kielburger co-founded WE and WE Charity (formerly Free The Children) 20 years ago and have grown it into a family of organisations, including WE Day and ME to WE. WE Charity was among the first organisations in Canada to turn philanthropy on its head by creating a legally distinct social enterprise, ME to WE. Through the social enterprise, 50% of the profits support WE Charity, while the rest is reinvested in the social enterprise.
We sincerely thank all those who apply, however only those considered for an interview will be contacted.
Business Intelligence Developer Based from home with travel as and when required Countrywide Surveying Services An exciting opportunity has arisen for a self-driven and motivated individual to our Business Analytical Team in the role of Business Intelligence Developer. Overview Here at Countrywide, property is all about people. It's about creating moments that matter. You'll create seamless experiences that put our customers front and centre; experiences that make buying, selling or renting a place an exciting opportunity - something to look forward to because the level of service you offer will be, quite simply, exceptional. The wide-reaching scope of our business means we can give you everything you need to achieve all of this. We are the UK's largest integrated property services group, offering a complete range of residential property services to enable us to support our customers from the beginning to the end of their property journey. We deliver this through our three operating segments: Sales and Lettings, Financial Services and B2B. About the role The successful candidate must be highly organised and diligent, able to operate in a busy and fast-paced environment whilst simultaneously ensuring work is carried out to the highest standards of accuracy. Solid communication skills and the ability to build rapport with different personalities will be essential given the size and diversity of the business. Key tasks and responsibilities Contribute to the development, maintenance and monitoring of reporting from different systems across the organisation, using your analytical skills to spot problems that may otherwise be overlooked. Demonstrate the ability to find a problem's source and fix any issues, showing excellence in troubleshooting and finding resolutions to issues as they arise. Provide advice and information to internal and external stakeholders as a first point of contact for data queries, in line with SLA and internal targets. Demonstrate excellent team working skills by providing support to other members of the MIS team with other duties as required to ensure the efficient working of the department remaining professional at all times Demonstrate excellent communication skills with the ability to relay technical information to all members of the business, showing great interpersonal skills. Possess experience of working with Microsoft SQL Server Databases, strong skills using TSQL and creating reporting solutions using SSRS Have excellent negotiating skills, ability to influence and collaborate with a broad range of stakeholders Come with the confidence to challenge the status quo and develop creative solutions to complex problems Contribute to the development, maintenance and monitoring of reporting across the organisation and understand data management best practice. Ensuring appropriate standards and procedures are adhered to during the development process. Integrate with the existing team, providing support where necessary, including day to day administration tasks. Be able to maintain and update supporting documentation for the reporting offering, including supporting processes and systems Work with the Senior MI Analyst and Business Information and Systems Manager to ensure that the quality and controls are followed and applied consistently and that all internal procedures are fully operational. Undertake all tasks as reasonably requested by the Professional Services and Operations Director and other business unit leaders Position requirements You must be able to demonstrate your technical experience in the MI field and show enthusiasm with producing high quality work to tight deadlines. You will be responsible for the development and maintenance of reporting solutions as well as providing information and advice on queries received regarding data. You will work with teams from across all areas of the organisation to identify requirements and use your expertise to translate these in to solutions. Qualifications and Experience: Good academic record Relevant degree or professional qualification and/or experience Hold or willing to undertake further formal technical qualifications Previous SQL based reporting experience Experience using the full SQL Server Stack - SSIS/SSRS/SSAS desirable Experience of working to tight deadlines, within a demanding working environment High level of skill in using IT systems and software Ability to organise, analyse and present complex data Excellent communication skills Why join us? At Countrywide, our passion for property and strong focus on people set us apart. We don't see buying, selling, renting and letting as processes - for us, they're all about important, life-changing moments. Which is why we empower our people to create exceptional experiences. The size and scale of our business will open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we're always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career. We offer full induction training as well as support for your on-going development and progression. That will include informal training programmes as well as more structured learning initiatives. It's all about making sure you get the satisfaction you need to be at your best!
Jan 19, 2021
Full time
Business Intelligence Developer Based from home with travel as and when required Countrywide Surveying Services An exciting opportunity has arisen for a self-driven and motivated individual to our Business Analytical Team in the role of Business Intelligence Developer. Overview Here at Countrywide, property is all about people. It's about creating moments that matter. You'll create seamless experiences that put our customers front and centre; experiences that make buying, selling or renting a place an exciting opportunity - something to look forward to because the level of service you offer will be, quite simply, exceptional. The wide-reaching scope of our business means we can give you everything you need to achieve all of this. We are the UK's largest integrated property services group, offering a complete range of residential property services to enable us to support our customers from the beginning to the end of their property journey. We deliver this through our three operating segments: Sales and Lettings, Financial Services and B2B. About the role The successful candidate must be highly organised and diligent, able to operate in a busy and fast-paced environment whilst simultaneously ensuring work is carried out to the highest standards of accuracy. Solid communication skills and the ability to build rapport with different personalities will be essential given the size and diversity of the business. Key tasks and responsibilities Contribute to the development, maintenance and monitoring of reporting from different systems across the organisation, using your analytical skills to spot problems that may otherwise be overlooked. Demonstrate the ability to find a problem's source and fix any issues, showing excellence in troubleshooting and finding resolutions to issues as they arise. Provide advice and information to internal and external stakeholders as a first point of contact for data queries, in line with SLA and internal targets. Demonstrate excellent team working skills by providing support to other members of the MIS team with other duties as required to ensure the efficient working of the department remaining professional at all times Demonstrate excellent communication skills with the ability to relay technical information to all members of the business, showing great interpersonal skills. Possess experience of working with Microsoft SQL Server Databases, strong skills using TSQL and creating reporting solutions using SSRS Have excellent negotiating skills, ability to influence and collaborate with a broad range of stakeholders Come with the confidence to challenge the status quo and develop creative solutions to complex problems Contribute to the development, maintenance and monitoring of reporting across the organisation and understand data management best practice. Ensuring appropriate standards and procedures are adhered to during the development process. Integrate with the existing team, providing support where necessary, including day to day administration tasks. Be able to maintain and update supporting documentation for the reporting offering, including supporting processes and systems Work with the Senior MI Analyst and Business Information and Systems Manager to ensure that the quality and controls are followed and applied consistently and that all internal procedures are fully operational. Undertake all tasks as reasonably requested by the Professional Services and Operations Director and other business unit leaders Position requirements You must be able to demonstrate your technical experience in the MI field and show enthusiasm with producing high quality work to tight deadlines. You will be responsible for the development and maintenance of reporting solutions as well as providing information and advice on queries received regarding data. You will work with teams from across all areas of the organisation to identify requirements and use your expertise to translate these in to solutions. Qualifications and Experience: Good academic record Relevant degree or professional qualification and/or experience Hold or willing to undertake further formal technical qualifications Previous SQL based reporting experience Experience using the full SQL Server Stack - SSIS/SSRS/SSAS desirable Experience of working to tight deadlines, within a demanding working environment High level of skill in using IT systems and software Ability to organise, analyse and present complex data Excellent communication skills Why join us? At Countrywide, our passion for property and strong focus on people set us apart. We don't see buying, selling, renting and letting as processes - for us, they're all about important, life-changing moments. Which is why we empower our people to create exceptional experiences. The size and scale of our business will open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we're always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career. We offer full induction training as well as support for your on-going development and progression. That will include informal training programmes as well as more structured learning initiatives. It's all about making sure you get the satisfaction you need to be at your best!
Business Analyst - Leading Sports organisation - London/Remote Summary This is a fantastic opportunity for a Business Analyst to join a Global Sports organisation and be part of several exciting projects for 2021! The role will be working from home/remote for now (due to COVID-19) and can be offered on a fixed term contract or permanent position, with an excellent benefits package. Responsibilities: Work closely with a dedicated team of BA's, Product Owners, project managers and suppliers to deliver key projects. BA activities such as gathering & refining requirements and create user stories Communicate effectively and collaborate with senior management, stakeholders and cross functional teams Essentials/Must have's: Passionate and a genuine interest in Sports. Any Football knowledge would be desirable! Agile knowledge and experience Experience of working with 3rd party suppliers Excellent communication & team player skills Personable, confident and self-driven If you are keen on this opportunity and have the skills/experience mentioned above, please apply ASAP and we can discuss the role in more detail. Referrals are welcome!
Jan 19, 2021
Business Analyst - Leading Sports organisation - London/Remote Summary This is a fantastic opportunity for a Business Analyst to join a Global Sports organisation and be part of several exciting projects for 2021! The role will be working from home/remote for now (due to COVID-19) and can be offered on a fixed term contract or permanent position, with an excellent benefits package. Responsibilities: Work closely with a dedicated team of BA's, Product Owners, project managers and suppliers to deliver key projects. BA activities such as gathering & refining requirements and create user stories Communicate effectively and collaborate with senior management, stakeholders and cross functional teams Essentials/Must have's: Passionate and a genuine interest in Sports. Any Football knowledge would be desirable! Agile knowledge and experience Experience of working with 3rd party suppliers Excellent communication & team player skills Personable, confident and self-driven If you are keen on this opportunity and have the skills/experience mentioned above, please apply ASAP and we can discuss the role in more detail. Referrals are welcome!
Job Purpose Summary Our development team is working on modernising the trading platform using React, Micro services, AWS technical stack while maintaining the current trading platform. We need a senior Java developer who has worked on applications which are built using AWS SaaS/PaaS platforms following Micro services architecture. This is an opportunity for an enthusiastic software engineer to join the development team as a senior developer working on our trading platform. S/he will be responsible for a spectrum of assignments from working on new products, system and product enhancements, and systems architecture to bug fixes. We are seeking skilled technologists who have strong technical skills as well as the leadership characteristics required to guide others from a technical perspective. This position will require that the candidate work together not only with other technologists but, over time, also with business colleagues in the development of the system. The team follows agile methodology with self-organizing teams where every individual is empowered to take critical decisions. Key Responsibilities & Accountabilities This role is responsible for: Develop new functionality and maintain the company's trading platform. Initiatives include product enhancements and new workflows for trading, and Server Side programming and messaging Perform above duties utilizing Java, AWS, PostgreSQL, Spring Boot, Gradle, Redis. Improve the scale and performance of the growing system Coordinate with business analysts and quality assurance on a daily basis Present technical designs of work performed to the various groups (including Development, QA, BA and the business) General Support Responsibilities Include: Production support, including investigating and fixing production issues Person Specification Knowledge/Experience Should be AWS Certified Developer (ideal not mandatory). 8+ year's delivery experience of enterprise applications within the Java development stack. Delivery experience of re-engineering Legacy programs to distributed systems would be a bonus. Implementation experience in Application Server clustering, performance tuning and scalability testing to support high throughput, moderate latency, high availability systems. Experience including analysis, design, coding and implementation of large-scale custom built object-oriented applications. Strong OO design knowledge, including extensive design patterns knowledge. Excellent Core Java skills, Enterprise RDBMS (ideally PostgreSQL) Experience with container-based event-driven micro services architecture using ECS, Spring Boot, and REST API. Proven record with AWS services - ElastiCache, Kafka, Kinesis, Lambdas, IAM, API Gateway, Cloud Formation. Extensive experience in multi-threaded programming Web development using HTML5, JavaScript, ReachJS, Redux Experience working with FIX messaging Experience working in Agile Environment Delivery experience using continuous integration - ideally Jenkins Working within (and knowledge of) the financial industry is a bonus. Skills/Personal Requirements The company is embarking upon a significant program of change covering all elements of the organisation. As such, the role requires someone who: Is intelligent, confident and able to portrait ideas in an articulate, persuasive and convincing way. Thrives on the challenges that change brings. Promotes a can-do attitude and leads by example. Is able to think creatively and analytically. Thrives on innovation. Is very delivery focused; quick to market deliverables are key to the success of the team/company.
Jan 19, 2021
Full time
Job Purpose Summary Our development team is working on modernising the trading platform using React, Micro services, AWS technical stack while maintaining the current trading platform. We need a senior Java developer who has worked on applications which are built using AWS SaaS/PaaS platforms following Micro services architecture. This is an opportunity for an enthusiastic software engineer to join the development team as a senior developer working on our trading platform. S/he will be responsible for a spectrum of assignments from working on new products, system and product enhancements, and systems architecture to bug fixes. We are seeking skilled technologists who have strong technical skills as well as the leadership characteristics required to guide others from a technical perspective. This position will require that the candidate work together not only with other technologists but, over time, also with business colleagues in the development of the system. The team follows agile methodology with self-organizing teams where every individual is empowered to take critical decisions. Key Responsibilities & Accountabilities This role is responsible for: Develop new functionality and maintain the company's trading platform. Initiatives include product enhancements and new workflows for trading, and Server Side programming and messaging Perform above duties utilizing Java, AWS, PostgreSQL, Spring Boot, Gradle, Redis. Improve the scale and performance of the growing system Coordinate with business analysts and quality assurance on a daily basis Present technical designs of work performed to the various groups (including Development, QA, BA and the business) General Support Responsibilities Include: Production support, including investigating and fixing production issues Person Specification Knowledge/Experience Should be AWS Certified Developer (ideal not mandatory). 8+ year's delivery experience of enterprise applications within the Java development stack. Delivery experience of re-engineering Legacy programs to distributed systems would be a bonus. Implementation experience in Application Server clustering, performance tuning and scalability testing to support high throughput, moderate latency, high availability systems. Experience including analysis, design, coding and implementation of large-scale custom built object-oriented applications. Strong OO design knowledge, including extensive design patterns knowledge. Excellent Core Java skills, Enterprise RDBMS (ideally PostgreSQL) Experience with container-based event-driven micro services architecture using ECS, Spring Boot, and REST API. Proven record with AWS services - ElastiCache, Kafka, Kinesis, Lambdas, IAM, API Gateway, Cloud Formation. Extensive experience in multi-threaded programming Web development using HTML5, JavaScript, ReachJS, Redux Experience working with FIX messaging Experience working in Agile Environment Delivery experience using continuous integration - ideally Jenkins Working within (and knowledge of) the financial industry is a bonus. Skills/Personal Requirements The company is embarking upon a significant program of change covering all elements of the organisation. As such, the role requires someone who: Is intelligent, confident and able to portrait ideas in an articulate, persuasive and convincing way. Thrives on the challenges that change brings. Promotes a can-do attitude and leads by example. Is able to think creatively and analytically. Thrives on innovation. Is very delivery focused; quick to market deliverables are key to the success of the team/company.
TD Group Limited
Market Harborough, Leicestershire
IT Helpdesk Support Analyst 1st & 2nd Line - Permanent Market Harborough We are looking for an ambitious IT Helpdesk Support Analyst 1st Line with some 2nd Line Support experience of working on a busy helpdesk. The successful IT Helpdesk Support Analyst will join our client who are a well-established, successful growing IT Service Provider based in Market Harborough. The role is to provide high quality 1st/2nd line helpdesk support, on a busy service desk (answering up to 30 calls on a busy day), to be first port of call to answer and deal with client's technical issues and resolve any 1st/2nd line problems within a reasonable timescale. To ensure that the client infrastructure, network, and their associated Back Office dependencies are both available and optimised for peak performance. The primary responsibilities will be : Answering calls on a busy helpdesk & deliver excellent customer service for the clients. Ensure availability & performance of business systems to achieve customer satisfaction. Provide front line customer response to ensure issues are addressed and fixed within agreed SLA. Provide 1st & 2nd line fixes and escalate to Senior IT Support if 3rd line issues occur. Some out of hours support is required and flexibility to complete projects. Key Knowledge areas are: An understanding of Microsoft Products, Microsoft ecosystem, Server & Workstation, Cloud - Basic MS Office 365 tasks, Active Directory administration, Exchange online. Knowledge of Sharepoint Online, Azure (AD, Identity and Access Management, Azure VM), Cloud SIPP/VoIP, VDI (RDS), Backup & DR, VLAN, NAT a distinct advantage End user Windows 10 diagnosis HP & Dell Servers, SonicWall & Draytek Firewall & Routers, configuration, and administration Knowledge of SolarWinds customer portal is a distinct advantage Excellent communications and customer service skills Analytical, precise, with an open questioning approach Lateral thinker with the ability to adapt quickly to new challenges Energetic with a passion to deliver and learn Excellent written and oral communication skills Fluent in business English, both written and verbal Good report writing and written presentation skills Security conscious Full, clean, current driving license required This is an excellent opportunity to join a small team where you can truly make a difference within an expanding organization. An excellent salary around £25k is offered depending on experience. Additional upgrades to MS training and certification are offered within the role. TD Group Limited acts as an employment business for interim positions and an employment agency for permanent positions. TD Group is committed to equal opportunity and diversity.
Jan 18, 2021
Full time
IT Helpdesk Support Analyst 1st & 2nd Line - Permanent Market Harborough We are looking for an ambitious IT Helpdesk Support Analyst 1st Line with some 2nd Line Support experience of working on a busy helpdesk. The successful IT Helpdesk Support Analyst will join our client who are a well-established, successful growing IT Service Provider based in Market Harborough. The role is to provide high quality 1st/2nd line helpdesk support, on a busy service desk (answering up to 30 calls on a busy day), to be first port of call to answer and deal with client's technical issues and resolve any 1st/2nd line problems within a reasonable timescale. To ensure that the client infrastructure, network, and their associated Back Office dependencies are both available and optimised for peak performance. The primary responsibilities will be : Answering calls on a busy helpdesk & deliver excellent customer service for the clients. Ensure availability & performance of business systems to achieve customer satisfaction. Provide front line customer response to ensure issues are addressed and fixed within agreed SLA. Provide 1st & 2nd line fixes and escalate to Senior IT Support if 3rd line issues occur. Some out of hours support is required and flexibility to complete projects. Key Knowledge areas are: An understanding of Microsoft Products, Microsoft ecosystem, Server & Workstation, Cloud - Basic MS Office 365 tasks, Active Directory administration, Exchange online. Knowledge of Sharepoint Online, Azure (AD, Identity and Access Management, Azure VM), Cloud SIPP/VoIP, VDI (RDS), Backup & DR, VLAN, NAT a distinct advantage End user Windows 10 diagnosis HP & Dell Servers, SonicWall & Draytek Firewall & Routers, configuration, and administration Knowledge of SolarWinds customer portal is a distinct advantage Excellent communications and customer service skills Analytical, precise, with an open questioning approach Lateral thinker with the ability to adapt quickly to new challenges Energetic with a passion to deliver and learn Excellent written and oral communication skills Fluent in business English, both written and verbal Good report writing and written presentation skills Security conscious Full, clean, current driving license required This is an excellent opportunity to join a small team where you can truly make a difference within an expanding organization. An excellent salary around £25k is offered depending on experience. Additional upgrades to MS training and certification are offered within the role. TD Group Limited acts as an employment business for interim positions and an employment agency for permanent positions. TD Group is committed to equal opportunity and diversity.
Senior Test Analyst with proven experience working on MS Dynamics and SAP urgently required by my client, a leading Utilities business based near St Albans on an initial 12 month fixed term basis. You will develop user stories for specific pieces of work, working closely alongside developers and business stakeholders. The role will directly impact the customer journey and help shape customer experi...... click apply for full job details
Jan 18, 2021
Full time
Senior Test Analyst with proven experience working on MS Dynamics and SAP urgently required by my client, a leading Utilities business based near St Albans on an initial 12 month fixed term basis. You will develop user stories for specific pieces of work, working closely alongside developers and business stakeholders. The role will directly impact the customer journey and help shape customer experi...... click apply for full job details
Role: IFS Business Analyst Location: Harefield / Home (Flexible) Hours: 830am - 5pm Contract: Fixed Term (12months) As a direct result of significant investment into our ERP infrastructure, we are looking to recruit an IFS specialist Business Analyst, to join our team on a 12 month fixed term contract...... click apply for full job details
Jan 18, 2021
Full time
Role: IFS Business Analyst Location: Harefield / Home (Flexible) Hours: 830am - 5pm Contract: Fixed Term (12months) As a direct result of significant investment into our ERP infrastructure, we are looking to recruit an IFS specialist Business Analyst, to join our team on a 12 month fixed term contract...... click apply for full job details
[Commodities, Support, Application Support, FIX Protocol, FIX, SQL, Oracle, Windows, Powershell, Python, Shell, Excel, VBA] A leading commodities trading firm are searching for an Application Support Analyst to join their team. Within this role you will provide front line support for all the firm's applications that are utilised for trading. You will be expected to manage the day-to-day performance of these applications and also collaborate with relevant teams to plan, test, and implement system enhancements. My client's company culture encourages employee development by offering world-class employee training, and looking to promote within, frequently allowing employees to pursue roles in different areas when doing so. The need for this has come about as an existing team member has been promoted into a BA role following there desire to move into the area Requirements: Experience diagnosing application problems in a Windows environment Evidence of skills in SQL Server or Oracle Knowledge of a Scripting language Bonus: Proficiency with Excel/VBA [Commodities, Support, Application Support, FIX Protocol, FIX, SQL, Oracle, Windows, Powershell, Python, Shell, Excel, VBA] Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No. . Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request.
Jan 18, 2021
Full time
[Commodities, Support, Application Support, FIX Protocol, FIX, SQL, Oracle, Windows, Powershell, Python, Shell, Excel, VBA] A leading commodities trading firm are searching for an Application Support Analyst to join their team. Within this role you will provide front line support for all the firm's applications that are utilised for trading. You will be expected to manage the day-to-day performance of these applications and also collaborate with relevant teams to plan, test, and implement system enhancements. My client's company culture encourages employee development by offering world-class employee training, and looking to promote within, frequently allowing employees to pursue roles in different areas when doing so. The need for this has come about as an existing team member has been promoted into a BA role following there desire to move into the area Requirements: Experience diagnosing application problems in a Windows environment Evidence of skills in SQL Server or Oracle Knowledge of a Scripting language Bonus: Proficiency with Excel/VBA [Commodities, Support, Application Support, FIX Protocol, FIX, SQL, Oracle, Windows, Powershell, Python, Shell, Excel, VBA] Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No. . Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request.
Weatherbys Bank Ltd
Wellingborough, Northamptonshire
A new and exciting opportunity has opened for a senior test analyst to join a leading bank on a 12 month fixed term contract to undergo function system testing for its many platforms. Based in the heart of Northamptonshire. Weatherby's bank have implemented Salesforce, the business now requires enhancements and customisations. This will range from small fixes to medium size projects...... click apply for full job details
Jan 18, 2021
Full time
A new and exciting opportunity has opened for a senior test analyst to join a leading bank on a 12 month fixed term contract to undergo function system testing for its many platforms. Based in the heart of Northamptonshire. Weatherby's bank have implemented Salesforce, the business now requires enhancements and customisations. This will range from small fixes to medium size projects...... click apply for full job details
Senior Oracle Support Analyst, Brighton or London - 1 year fixed term contract £70k pro rata + bonus + benefits Senior Oracle Support Analyst required by leading UK employer who are enjoying busy times and hence are growing accordingly. You'll be supporting, developing and maintaining the corporate IT systems and providing user support. Responsibilities include analysing business requirements and designing appropriate solutions as well as developing appropriate and maintainable software to a high technical standard ensuring that it meets the on-going business needs. Testing software to confirm it meets business requirements as well as evidence quality control of developed software. Skills/Experience required: - Candidates will need to have experience within Insurance and Reinsurance. - Experience of Oracle RDBMS including PL/SQL, SQL and performance tuning. - PowerBuilder - Unix This opportunity can be based in Brighton Or London but there will be occassional travel involved to other offices. Oracle Support, RDBMS, PL/SQL, PowerBuilder £70k pro rata + bonus + benefits Brighton, East Sussex or London
Jan 18, 2021
Senior Oracle Support Analyst, Brighton or London - 1 year fixed term contract £70k pro rata + bonus + benefits Senior Oracle Support Analyst required by leading UK employer who are enjoying busy times and hence are growing accordingly. You'll be supporting, developing and maintaining the corporate IT systems and providing user support. Responsibilities include analysing business requirements and designing appropriate solutions as well as developing appropriate and maintainable software to a high technical standard ensuring that it meets the on-going business needs. Testing software to confirm it meets business requirements as well as evidence quality control of developed software. Skills/Experience required: - Candidates will need to have experience within Insurance and Reinsurance. - Experience of Oracle RDBMS including PL/SQL, SQL and performance tuning. - PowerBuilder - Unix This opportunity can be based in Brighton Or London but there will be occassional travel involved to other offices. Oracle Support, RDBMS, PL/SQL, PowerBuilder £70k pro rata + bonus + benefits Brighton, East Sussex or London
Desktop Support Engineer Circa £20k - £30k + Benefits Package Barrow-In-Furness, Cumbria We are seeking an experienced Desktop Support Engineer. Our client offers excellence in career growth, professional development and a coveted personalised benefits package. You will be working on a client site, delivering great customer support and providing deskside support to end users, through break fix and IMAC's resolutions. Skills/Environment Undertake Incident Resolution and IMAC activities in line with SLAs Undertake Project, Demand Package activities and Problem Management Tasks Communicate with Service Desk and EUC Tower Lead to ensure appropriate Incident assignment to other support Towers Troubleshoot hardware (desktop, laptops, workstations, tablets and associated peripherals) Troubleshoot Software (operating systems and desktop applications) Rebuild and configure of PCs, applications and peripheral installations Produce documentation in support of incident Resolution and hardware and software installation and configurations This role may suit candidates, who hold the following job titles: Desktop Support Engineer, Desktop Support Technician, IT Support Engineer, IT Support Analyst, IT Helpdesk Support Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified..Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. ). Deerfoot is acting as an Employment Agency in relation to this vacancy.
Jan 18, 2021
Full time
Desktop Support Engineer Circa £20k - £30k + Benefits Package Barrow-In-Furness, Cumbria We are seeking an experienced Desktop Support Engineer. Our client offers excellence in career growth, professional development and a coveted personalised benefits package. You will be working on a client site, delivering great customer support and providing deskside support to end users, through break fix and IMAC's resolutions. Skills/Environment Undertake Incident Resolution and IMAC activities in line with SLAs Undertake Project, Demand Package activities and Problem Management Tasks Communicate with Service Desk and EUC Tower Lead to ensure appropriate Incident assignment to other support Towers Troubleshoot hardware (desktop, laptops, workstations, tablets and associated peripherals) Troubleshoot Software (operating systems and desktop applications) Rebuild and configure of PCs, applications and peripheral installations Produce documentation in support of incident Resolution and hardware and software installation and configurations This role may suit candidates, who hold the following job titles: Desktop Support Engineer, Desktop Support Technician, IT Support Engineer, IT Support Analyst, IT Helpdesk Support Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified..Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. ). Deerfoot is acting as an Employment Agency in relation to this vacancy.
Digital IT Business Analyst - Campaign and Marketing Automation Business Analyst - Marketing IT Business Analyst - Media Business Analyst - Sales & Advertising Business Analyst - Marketing & Media Data Business Analyst is required by my client based close to Poole, Dorset to join a Campaign and Marketing project team. This is a 6-month Fixed Term PAYE role which may extend or go permanent paying up to £42,300 per annum + Benefits. My Client are expanding their current marketing department and need an experience IT Business Analyst in order to assist with the expanding and improvement their digital marketing activity. This includes digital marketing tracking and automated response capabilities. The key responsibilities for the Digital IT Business Analyst - Campaign and Marketing Automation Business Analyst - Marketing IT Business Analyst - Media Business Analyst - Sales & Advertising Business Analyst are to support project stakeholders and teams to influence, develop and deliver change within the organisation and its IT systems. As a Business Analyst you will be working as part of a project led culture, underpinned by your excellent knowledge of core business processes and functions, you will own the development and assurance of the Statement of Requirements for Business and IT led Projects. Ideally you must be an experienced and qualified Business Analyst having experience working with marketing, digital teams or campaign management. If you also have experience with Campaign and marketing automation, Marketing tracking and attribution process so much the better. To be considered you will need to be able to demonstrate the use of business analysis tools and techniques including workshop facilitation, process mapping and requirements elicitation and documentation. My client is based in modern offices close to Poole, Dorset and is looking to reward this IT Business Analyst working a 6-month Fixed term Position - FTC a PAYE salary up to £42,300 per annum + good excellent Pension scheme and Benefits. If you are an experienced Digital IT Business Analyst - Campaign and Marketing Automation Business Analyst - Marketing IT Business Analyst - Media Business Analyst - Sales & Advertising Business Analyst - Marketing & Media Data Business Analyst seeking a fresh challenge then please forward your CV to me ASAP.
Jan 17, 2021
Digital IT Business Analyst - Campaign and Marketing Automation Business Analyst - Marketing IT Business Analyst - Media Business Analyst - Sales & Advertising Business Analyst - Marketing & Media Data Business Analyst is required by my client based close to Poole, Dorset to join a Campaign and Marketing project team. This is a 6-month Fixed Term PAYE role which may extend or go permanent paying up to £42,300 per annum + Benefits. My Client are expanding their current marketing department and need an experience IT Business Analyst in order to assist with the expanding and improvement their digital marketing activity. This includes digital marketing tracking and automated response capabilities. The key responsibilities for the Digital IT Business Analyst - Campaign and Marketing Automation Business Analyst - Marketing IT Business Analyst - Media Business Analyst - Sales & Advertising Business Analyst are to support project stakeholders and teams to influence, develop and deliver change within the organisation and its IT systems. As a Business Analyst you will be working as part of a project led culture, underpinned by your excellent knowledge of core business processes and functions, you will own the development and assurance of the Statement of Requirements for Business and IT led Projects. Ideally you must be an experienced and qualified Business Analyst having experience working with marketing, digital teams or campaign management. If you also have experience with Campaign and marketing automation, Marketing tracking and attribution process so much the better. To be considered you will need to be able to demonstrate the use of business analysis tools and techniques including workshop facilitation, process mapping and requirements elicitation and documentation. My client is based in modern offices close to Poole, Dorset and is looking to reward this IT Business Analyst working a 6-month Fixed term Position - FTC a PAYE salary up to £42,300 per annum + good excellent Pension scheme and Benefits. If you are an experienced Digital IT Business Analyst - Campaign and Marketing Automation Business Analyst - Marketing IT Business Analyst - Media Business Analyst - Sales & Advertising Business Analyst - Marketing & Media Data Business Analyst seeking a fresh challenge then please forward your CV to me ASAP.
RPA Analyst required, West Midlands, Salary c£40k Your new company Working for an industry-leading retail outfit based near Birmingham who are looking to create and implement an RPA Centre of Excellence at their Midlands-base. Your new role As the RPA Analyst, you will as the gatekeeper for the Robotic Process Automation (RPA) pipeline, effectively working with Business Stakeholders to identify and evaluate opportunities to process automation and support the creation of the RPA road map. As part of your role, you will assess valid opportunities for RPA, accurately document and complete process design documents in line with the agreed timescales for the RPA Developers to automate - again, in line with the automation life cycle. More so, you will act as the go between for both operational and RPA Technical teams to support the accurate and effective delivery of automation, facilitating workshops where needed and process walk through session with SME's and colleagues and working closely with the developers to ensure complete understanding of processes; often assisting with the creation of their solution design and ensuring they deliver a solution that meets the business requirements. What you'll need to succeed The ideal candidate will hold a Lean Six Sigma Green Belt qualification, with a coaching qualification (or experience of) and solid experience working with Blue Prism (Blue Prism Analyst qualification an advantage). You will have knowledge of RPA best practice solutions with hands on experience with RPA tools. You will have strong experience in the creation of process mapping, analysis, design and implementation as well as a demonstrated capability for problem solving and creating and enhancing business processes. Furthermore, the successful candidate will have hands on experience with Visio, Excel and PowerPoint, holding good inter-personal, facilitation and communication skills, with confidence in communicating with subject matter experts, business process owners and developers. Systems testing and Documentation including UAT and bug fixes would also be beneficial. What you'll get in return You will be offered a salary of c£40k with an extensive list of company benefits including holiday, pension, bonus etc. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jan 17, 2021
Full time
RPA Analyst required, West Midlands, Salary c£40k Your new company Working for an industry-leading retail outfit based near Birmingham who are looking to create and implement an RPA Centre of Excellence at their Midlands-base. Your new role As the RPA Analyst, you will as the gatekeeper for the Robotic Process Automation (RPA) pipeline, effectively working with Business Stakeholders to identify and evaluate opportunities to process automation and support the creation of the RPA road map. As part of your role, you will assess valid opportunities for RPA, accurately document and complete process design documents in line with the agreed timescales for the RPA Developers to automate - again, in line with the automation life cycle. More so, you will act as the go between for both operational and RPA Technical teams to support the accurate and effective delivery of automation, facilitating workshops where needed and process walk through session with SME's and colleagues and working closely with the developers to ensure complete understanding of processes; often assisting with the creation of their solution design and ensuring they deliver a solution that meets the business requirements. What you'll need to succeed The ideal candidate will hold a Lean Six Sigma Green Belt qualification, with a coaching qualification (or experience of) and solid experience working with Blue Prism (Blue Prism Analyst qualification an advantage). You will have knowledge of RPA best practice solutions with hands on experience with RPA tools. You will have strong experience in the creation of process mapping, analysis, design and implementation as well as a demonstrated capability for problem solving and creating and enhancing business processes. Furthermore, the successful candidate will have hands on experience with Visio, Excel and PowerPoint, holding good inter-personal, facilitation and communication skills, with confidence in communicating with subject matter experts, business process owners and developers. Systems testing and Documentation including UAT and bug fixes would also be beneficial. What you'll get in return You will be offered a salary of c£40k with an extensive list of company benefits including holiday, pension, bonus etc. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Summit Business Analyst; Business Analyst, Summit, Trade capture Key Skills Summit Trade capture (Bonds/Repo's/Futures & Options/Swaps/FRAs etc) Advanced SQL Job Description As a Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will be responsible for interfacing with key client stakeholders, and be able to anticipate customer needs, provide inputs for effective solution and be able to effectively win customer confidence. You would utilize the Summit product skills in providing functional solutions and co-ordinate with development team to ensure that they are technically feasible You will create detailed design, architecture and process artefacts and implement the deployment plan. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. You will act as a Functional expert, enabling the technology and the development and testing teams to effectively deliver the solution. Required Skill Summit experience is essential Trade Capture (Bonds/Repo's/Futures & Options/Swaps/FRAs etc) Summit STP process and exception flow management Trade Affirmation and confirmation matching. Settlements (Cash and Bonds, CCPs such as LCH, Euroclear etc) Nostro funding and cash management Rate fixings MTM calculations Projects and System development (Scoping and Testing) EOD Batch Processing experience (recommended) Advanced SQL Testing and usage of tools such as ALM, JIRA etc is an added advantage
Jan 17, 2021
Full time
Summit Business Analyst; Business Analyst, Summit, Trade capture Key Skills Summit Trade capture (Bonds/Repo's/Futures & Options/Swaps/FRAs etc) Advanced SQL Job Description As a Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will be responsible for interfacing with key client stakeholders, and be able to anticipate customer needs, provide inputs for effective solution and be able to effectively win customer confidence. You would utilize the Summit product skills in providing functional solutions and co-ordinate with development team to ensure that they are technically feasible You will create detailed design, architecture and process artefacts and implement the deployment plan. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. You will act as a Functional expert, enabling the technology and the development and testing teams to effectively deliver the solution. Required Skill Summit experience is essential Trade Capture (Bonds/Repo's/Futures & Options/Swaps/FRAs etc) Summit STP process and exception flow management Trade Affirmation and confirmation matching. Settlements (Cash and Bonds, CCPs such as LCH, Euroclear etc) Nostro funding and cash management Rate fixings MTM calculations Projects and System development (Scoping and Testing) EOD Batch Processing experience (recommended) Advanced SQL Testing and usage of tools such as ALM, JIRA etc is an added advantage
IT Service Desk Analyst required for a 12 month FTC - remote working initially, based in Worthing - up to £24.7k Working for a leading Utilities organisation, you will form part of a newly introduced Service Desk function, which will become the single point of contact for end users requiring IT Support and Services. Our client is currently going through an exciting IT Transformation, which will strategically change the way it delivers IT support and services to its business and end users. To enable this support, they are seeking to employ an experienced IT Service Desk Analyst to join their team on a 12 month fixed term contract basis, with the possibility of the position becoming permanent. To be considered for this role, we would like you to demonstrate the following: * Must have previously worked on a Service Desk - ideally 1+ years' experience * CRM/Ticketing system experience - ideally Service Now * VMware and/or Citrix knowledge * Telephony system knowledge - ideally Cisco Finesse and Confident Phone Manner * Self-Motivated and Proactive nature To succeed in this role, you will be expected to provide high quality service to your customers in a fast paced and ever changing IT environment. You will also demonstrate excellent communication skills with the ability to articulate technical solutions to non-technical individuals, and a positive, can-do attitude. Your daily activities will include, but will not be limited to: 1. Dealing with telephone calls and emails from end user's for IT support and Service Requests. 2. Performing 1st level triage and support in the resolution of end user issues. 3. Using problem solving skills to facilitate and increase the number of 'first time fixes'. 4. Taking ownership of end user issues all the way through to resolution. 5. Logging, prioritising, categorising and updating incident, problem and request tickets. 6. Creating, updating knowledge articles and standard operating procedures. Finally, you will act as an ambassador for IT and delivering high levels of customer service with a goal to exceed end users expectations. For this role you need to have worked in a remote IT Support capacity performing 1st line support (Hardware and Software) Ideally you will have some previous experience of working with a CRM/Ticketing system such as Service Now. You need technical experience of MS Office, Active Directory (AD) and ideally some VMWare or Citrix knowledge. These positions are to start ASAP and will offer a salary between £20,000 to £24,700 for the 12 month fixed term contract Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Networkers and may assist with processing your application.
Jan 17, 2021
IT Service Desk Analyst required for a 12 month FTC - remote working initially, based in Worthing - up to £24.7k Working for a leading Utilities organisation, you will form part of a newly introduced Service Desk function, which will become the single point of contact for end users requiring IT Support and Services. Our client is currently going through an exciting IT Transformation, which will strategically change the way it delivers IT support and services to its business and end users. To enable this support, they are seeking to employ an experienced IT Service Desk Analyst to join their team on a 12 month fixed term contract basis, with the possibility of the position becoming permanent. To be considered for this role, we would like you to demonstrate the following: * Must have previously worked on a Service Desk - ideally 1+ years' experience * CRM/Ticketing system experience - ideally Service Now * VMware and/or Citrix knowledge * Telephony system knowledge - ideally Cisco Finesse and Confident Phone Manner * Self-Motivated and Proactive nature To succeed in this role, you will be expected to provide high quality service to your customers in a fast paced and ever changing IT environment. You will also demonstrate excellent communication skills with the ability to articulate technical solutions to non-technical individuals, and a positive, can-do attitude. Your daily activities will include, but will not be limited to: 1. Dealing with telephone calls and emails from end user's for IT support and Service Requests. 2. Performing 1st level triage and support in the resolution of end user issues. 3. Using problem solving skills to facilitate and increase the number of 'first time fixes'. 4. Taking ownership of end user issues all the way through to resolution. 5. Logging, prioritising, categorising and updating incident, problem and request tickets. 6. Creating, updating knowledge articles and standard operating procedures. Finally, you will act as an ambassador for IT and delivering high levels of customer service with a goal to exceed end users expectations. For this role you need to have worked in a remote IT Support capacity performing 1st line support (Hardware and Software) Ideally you will have some previous experience of working with a CRM/Ticketing system such as Service Now. You need technical experience of MS Office, Active Directory (AD) and ideally some VMWare or Citrix knowledge. These positions are to start ASAP and will offer a salary between £20,000 to £24,700 for the 12 month fixed term contract Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Networkers and may assist with processing your application.
Application Support Analyst/Case Systems Support Analyst A fantastic opportunity has arisen for a Application Support Analyst/Case Systems Support Analyst to join our Cardiff based global law firm on a permanent basis. Job Summary: * To support, maintain and configure our Case Systems that use the Proclaim technology platform. Proclaim is a key technology for ESI allowing our legal teams to manage and process large numbers of repeat cases on a fixed fee/time costed basis. * The ideal recruit for this role does not require previous Proclaim experience but should have a background in IT Support roles with focus on application support primarily. Full training and mentoring will be provided to give the required skills for maintaining Proclaim systems. * This role sits within the Application & Desktop Support team who are responsible for a large number of applications including server based systems such as Proclaim down to single software installs Application Support Analyst/Case Systems Support Analyst Skills/Knowledge/Experience required: * Experience of Legal or Financial professional services desired but not essential * Knowledge of the Proclaim Technology desired but not essential if able to demonstrate ability to pick up new technologies * Understanding of ITIL * Knowledge of Windows Server and Windows 10 operating systems. * Knowledge of Microsoft Office and Office 365 Application Support Analyst/Case Systems Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Jan 17, 2021
Full time
Application Support Analyst/Case Systems Support Analyst A fantastic opportunity has arisen for a Application Support Analyst/Case Systems Support Analyst to join our Cardiff based global law firm on a permanent basis. Job Summary: * To support, maintain and configure our Case Systems that use the Proclaim technology platform. Proclaim is a key technology for ESI allowing our legal teams to manage and process large numbers of repeat cases on a fixed fee/time costed basis. * The ideal recruit for this role does not require previous Proclaim experience but should have a background in IT Support roles with focus on application support primarily. Full training and mentoring will be provided to give the required skills for maintaining Proclaim systems. * This role sits within the Application & Desktop Support team who are responsible for a large number of applications including server based systems such as Proclaim down to single software installs Application Support Analyst/Case Systems Support Analyst Skills/Knowledge/Experience required: * Experience of Legal or Financial professional services desired but not essential * Knowledge of the Proclaim Technology desired but not essential if able to demonstrate ability to pick up new technologies * Understanding of ITIL * Knowledge of Windows Server and Windows 10 operating systems. * Knowledge of Microsoft Office and Office 365 Application Support Analyst/Case Systems Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
