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Salary $60,538.00 - $92,010.00 Annually Location Dauphin County, PA Job Type Civil Service Permanent Full-Time Job Number CSSC-4-01541 Department Executive Offices Division EX OA Entrprs Tchlgy Srvs Off Opening Date 07/08/2026 Closing Date 7/21/:59 PM Eastern Job Code 01541 Position Number Union AFSCME Bargaining Unit A4 Pay Group ST07 Bureau / Division Code Bureau / Division EX OA Enterprise Technology Services Office Worksite Address 1700 Arsenal Boulevard City Harrisburg, Pennsylvania Zip Code 17103 Contact Name Matthew Zyroll Contact Phone Contact Email THE POSITION Do you like working in a fast pace environment, responsible for a large variety of work, performing complex problem solving, all while delivering high quality customer service? The Infrastructure and Economic Development Delivery Center, Technology Services Office is seeking a highly motivated IT (Information Technology) professional to join the Infrastructure team to support various technologies used to provide applications and services to employees and the citizens of Pennsylvania and support multiple Fleet Management facilities and users in Pennsylvania. Apply today and make a positive difference across several state agencies. DESCRIPTION OF WORK This position supports users and technology that keep agency operations functioning each day. The work includes troubleshooting, maintaining equipment, and ensuring systems run properly. As an Information Technology Generalist 1, you will perform the following duties:Technical Support: Assist users with hardware, software, and network issues across multiple locationsSystem Maintenance: Install, update, and service devices such as workstations, mobile equipment, and peripheralsIncident Resolution: Analyze and resolve IT problems and escalate complex issues when neededNetwork Tools Use: Operate administrative tools to monitor systems and identify root causes of technology issuesDocumentation Tasks: Record work activities and manage service requests through established ticketing systemsEquipment Coordination: Manage setup, testing, repair, and replacement of technology equipment for supported sites Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information:Full-time employmentWork hours are 7:00 AM to 3:00 PM, Monday - Friday, with 30-minute lunch.Telework: You may have the opportunity to work from home (telework) part-time, ad hoc. Employee is approved as a Part-Time Teleworker who works from Headquarters on a regular basis but must request and secure the supervisor's consent in advance of scheduling a day to Telework. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.Salary: In some cases, the starting salary may be non-negotiable.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONSMinimum Experience and Training Requirements:One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or An equivalent combination of experience and training. Other Requirements:This particular position also requires possession of a valid driver's license.This particular position also requires you to possess one or more years of full-time experience with the following: Experience working with Active DirectoryExperience imaging Windows workstationsExperience in working user incidents through Incident Management software. Examples of software include but are not limited to Remedy and Service Now.Experience using Microsoft Configuration Manager consoleExperience with IT Asset ManagementExperience providing mobile device management through Microsoft InTuneYou must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.You must be able to perform essential job functions. Legal Requirements:You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements. How to Apply:Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information. Veterans: Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only.You must provide complete and accurate information or:your score may be lower than deserved.you may be disqualified.You may only apply/test once for this posting.Your results will be provided via email.

Brief description: The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the BT support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the BT Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager

Technician, Digital & Information Technology Lab (Part Time) Staff Pool Houston, Texas, Houston New Part-Time 22001GF Requisition # 7 hours ago Post Date The Organization Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country's largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities. The Team Play a central role at HCC as you keep our everyday operations running like clockwork. You'll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you'll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people. Location Houston is a city with limitless possibilities: Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City's 55. Approximately 145 languages are spoken here. Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed. Houston is a major-league sports town, and don't forget the annual Houston Livestock Show & Rodeo. The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round. World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation's top institutions. With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston's cultural scene. Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines. If this sounds like the role for you and you're ready to join an amazing team, please apply right away. EEO Statement Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. The following person has been designated to handle inquiries regarding the non-discrimination policies: Osvaldo Gomez, Director EEO/Compliance, Title IX Coordinator Office of Equal Opportunity and Title IX PO Box 667517 Houston TX, 77266 .8271 or HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity. Individuals with disabilities, who require special accommodations to interview, should contact . SUMMARY Provides support to the COE-Digital & Information Technology (DIT) in running and maintaining instructional labs across district locations. Consistently supports DIT instructional lab standards, software, instructional licenses, curriculum alignment, inventory maintenance, as well as any other instructional technology activities as they relate to the COE-DIT and Workforce Technology integration across district. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Install and provide troubleshooting of instructional software in DIT labs following license requirements and standards for SCH, CE and corporate classes within deadlines; Maintain, follow, and support district-wide & cross-discipline instructional hardware and software needs aligned with school policies, security standards, and product requirements; Maintain lab standards by monitoring the exterior and interior of labs for anything out of policy and miscellaneous items, such as trash/debris, safety hazards, etc.; Assist in the maintenance of equipment inventory for assigned area(s); Assist with internal and external events as needed by the department, COE, and Workforce Technology initiatives across district; Keep abreast of current technology, learn new technology, and apply new skills effectively as needed by the COE and Workforce Technology related activities across district; Develop and maintain good working relationships with colleagues at all levels of the organization; and May have to relocate to a different campus and change assignments as required. QUALIFICATIONS To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required. EDUCATION High School Diploma or GED required. Associate's degree in Computer Science or a related field preferred. 1 year directly related work experience may be substituted in lieu of educational requirement. EXPERIENCE 1 year working with desktops, servers and instructional equipment required. Experience with hardware/software/networking installation & troubleshooting, and asset & inventory management preferred. KNOWLEDGE, SKILLS AND ABILITIES Excellent oral and written communications skills. Knowledge and skill in MS Office, Apple Programs & Ecosystems is required. Basic knowledge and skill with operating systems, hardware/software installation and troubleshooting. Excellent interpersonal skills and the ability to communicate effectively with a diverse professional, community, and student population. Demonstrate sensitivity to students with diverse academic, socio-economic, cultural and ethnic backgrounds and students with disabilities. Must be able to lift 50 pounds. Must have a valid driver's license and reliable transportation to travel occasionally to other HCC locations. Must read, write, and speak English and perform simple arithmetic calculations. Subject to working nights, week-ends and holidays. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities.

Job Summary An established federal contractor is seeking an Information Technology Specialist to join a team of skilled professionals supporting Department of Defense (DoD) operations. In this role, you will work under the guidance of senior technicians to perform IT maintenance, troubleshoot and repair computer systems and peripheral equipment, and manage service requests through a ticketing system. You will install and configure PCs, servers, uninterruptible power supplies (UPS), printers, scanners, telephony equipment, and audiovisual systems, including video teleconferencing operations. The role also includes ensuring connectivity, security compliance, and adherence to manufacturer specifications. Responsibilities include monitoring, securing, and patching network devices, maintaining hardware and software accountability, and coordinating equipment setup, moves, and disposal in accordance with security regulations. The position may require limited travel. Additional duties include troubleshooting access card issues, assisting in user training, and supporting general IT operations as needed. Key Responsibilities The Information Technology Specialist will: Support PCs, hardware, wireless networking, and softwareinstallation, testing, configuration, and operations Maintain workstations, network access, and system documentation Perform Video Teleconference (VTC) system administration, scheduling, and configuration Provide network and client support, including account creation, modification, and deletion Deliver multi-tier Help Desk support, troubleshooting hardware and software issues Perform hardware/software system upgrades, modifications, and configurations Configure and support desktops and laptops Analyze and troubleshoot system anomalies Prepare systems for operational use and support testing activities Manage IT workflows and service tickets efficiently Required Skills & Experience Active Top Secret clearance with SCI eligibility (TS/SCI) Minimum 9 months of experience working in a SAP or SCI environment within the past five years 3+ years of relevant DoD IT experience Experience supporting an IT Help Desk and providing direct customer support Strong communication and interpersonal skills, with the ability to work effectively in a dynamic environment Education & Certifications Required: Bachelors degree in Arts or Science (or equivalent work experience) CompTIA Network+ or equivalent certification (DoDM 8140.03 Tech Support Specialist Level I) Preferred: Security+ or equivalent certification (DoDM 8140.03 compliance) must obtain within six months of hire Benefits Medical, dental, vision, disability, and life insurance Flexible Spending Accounts 401(k) plan Paid Time Off (PTO) Paid Parental Leave Tuition reimbursement Paid federal holidays

Posting Number: S14510P Working Title: IT PROFESSIONAL ASSOC Department: Franklin-Deans OIT About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department: Franklin College of Arts and Sciences is the heart of the University of Georgia's learning environment, advancing new knowledge, research, scholarship and creative output by faculty, students, and staff in more than 80-degree programs across 40+ units. College/Unit/Department website: Posting Type: External Retirement Plan: TRS Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: M-F 8am-5pm Advertised Salary: Commensurate with experience Posting Date: 12/16/2025 Open until filled: Yes Proposed Starting Date: 02/01/2026 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: IT Support Technician II FLSA: Non-Exempt FTE: 1.00 Minimum Qualifications: High school diploma or equivalent and 2 years of related experience Position Summary: This position will utilize industry standard tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units. The ideal candidate for this position is prepared to work as part of a team to meet the support needs of faculty and staff within Franklin College. This position is also responsible for developing and maintaining relationships with supported faculty and staff and working with senior team members to manage these relationships. Knowledge, Skills, Abilities and/or Competencies: Technical Basic problem-solving and troubleshooting skills Experience with standard desktop and laptop computers, peripherals, and operating systems Basic knowledge of TCP/IP wired and wireless networking Familiarity with common productivity and security applications Contributions and assistance with designing new and reviewing current technical processes Dependability and Integrity Meet agreed upon objectives and tasks for supported services Complete routine requests in a timely manner Create a seamless experience for clients Perform at a consistently high standard Participate in an annual performance development process Use data and critical thinking to make well-judged decisions that enhance processes Reliably and dependably participate regularly in helpdesk operations, M-F 8AM-5PM Working with team members to address gaps in coverage with supervisor input Productivity Set and meet realistic goals Effectively manage time and stay on-task Document interactions with clients/colleagues and routine tasks in a ticketing system Maintain productivity by collaborating with team members as appropriate Proficiency in finding and applying knowledge and demonstrates learning agility to adapt to new information and situations Actively share and contribute insights with colleagues, leverages and contributes to university knowledge to support institutional goals With supervisor input, work with the team to help identify ways to improve processes and productivity. Relationships and Serving Others Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers Promote positive morale and serve as a positive representative of Franklin OIT Attend department and college activities Serve as an example for colleagues Demonstrate professionalism and clarity in written and verbal communications Demonstrate active listening skills to effectively understand and address concerns, utilize conflict management techniques to resolve disputes Interact and build relationships with departmental leadership under the tutoring of your supervisor Teamwork Demonstrate personal accountability and avoid blaming others Participate in the usage and implementation of college wide tools and standards Contribute to the development and support of services which have a college wide scope Be available and proactive in assisting co-workers and clients during the work day Participate in a college-wide call center; provide assistance over the phone to clients across the college Be receptive to training, coaching, and development from team members Complete assigned tasks for workflows and processes within assigned team and/or services Commitment to cooperation and teamwork, working collaboratively with colleagues to achieve common goals Maintain a service orientation by prioritizing the needs of others and delivering exceptional support With supervisor oversight, evaluate and propose new ideas to improve teamwork and overall cohesive work efforts Strategic Planning Demonstrate initiative in planning and organizing work within scope Participate in decision making and problem solving at the assistant level Demonstrate alignment with Franklin OIT policies, and priorities Provide feedback on standards and consult best practices Engage with other colleagues and management to explore new technology, recommend alternative solutions, and provide feedback on strategic vision Demonstrate a commitment to inclusive excellence, foster trust and respect, effectively utilize institution resources, and exhibit a strong work ethic Plan and promote ideas for operational improvements that meet the target strategy of the organization and in alignment with your supervisor's guidance Physical Demands: This position spends long periods of time sitting/standing at a desk and working on a computer This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues periodically This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment periodically This position involves walking to meet with clients in buildings that are geographically near each other and the individual's primary office Is driving a responsibility of this position?: No Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: . click apply for full job details

Posting Number: S14489P Working Title: IT Professional Assistant Department: Franklin-Deans OIT About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department: Franklin College of Arts and Sciences is the heart of the University of Georgia's learning environment, advancing new knowledge, research, scholarship and creative output by faculty, students, and staff in more than 80-degree programs across 40+ units. College/Unit/Department website: Posting Type: External Retirement Plan: TRS Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: M-F, 8am-5pm Advertised Salary: Commensurate with experience Posting Date: 12/09/2025 Open until filled: Yes Proposed Starting Date: 01/19/2026 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: IT Support Technician I FLSA: Non-Exempt FTE: 1.00 Minimum Qualifications: High school diploma or equivalent Position Summary: This position will utilize industry standard tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units. The ideal candidate for this position is prepared to work as part of a team to meet the support needs of faculty and staff within Franklin College. This position is also responsible for developing and maintaining relationships with supported faculty and staff and working with senior team members to manage these relationships. Knowledge, Skills, Abilities and/or Competencies: Technical Basic problem-solving and troubleshooting skills Experience with standard desktop and laptop computers, peripherals, and operating systems Basic knowledge of TCP/IP wired and wireless networking Familiarity with common productivity and security applications Dependability and Integrity Build trust and respect, utilizes university resources responsibly, maintains a strong work ethic, and provides continuous and all-encompassing excellence in service Meet agreed upon objectives and tasks for supported services Complete routine requests in a timely manner Create a seamless experience for clients Perform at a consistently high standard Participate in an annual performance development process Use data and critical thinking to make well-judged decisions that enhance processes Reliably and dependably participate regularly in helpdesk operations, M-F 8AM-5PM Productivity Set and meet realistic goals Effectively manage time and stay on-task Document interactions with clients/colleagues and routine tasks in a ticketing system Maintain productivity by collaborating with team members as appropriate Proficiency in finding and applying knowledge and demonstrates learning agility to adapt to new information and situations Actively share and contribute insights with colleagues, leverages and contributes to university knowledge to support institutional goals Relationships & Serving Others Communicates effectively through active listening, conflict management, and through verbal and written methods Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers Promote positive morale and serve as a positive representative of Franklin OIT Attend department and college activities Serve as an example for colleagues Demonstrate professionalism and clarity in written and verbal communications Demonstrate active listening skills to effectively understand and address concerns, utilize conflict management techniques to resolve disputes Teamwork Learn and share knowledge by finding and applying relevant information, being agile in learning, shares and contributes back to the organization, and builds university knowledge Serves others through cooperation, teamwork, and being service-oriented Demonstrate personal accountability and avoid blaming others Participate in the usage and implementation of college wide tools and standards Contribute to the development and support of services which have a college wide scope Be available and proactive in assisting co-workers and clients during the work day Participate in a college-wide call center; provide assistance over the phone to clients across the college Be receptive to training, coaching, and development from team members Complete assigned tasks for workflows and processes within assigned team and/or services Commitment to cooperation and teamwork, working collaboratively with colleagues to achieve common goals Maintain a service orientation by prioritizing the needs of others and delivering exceptional support Strategic Planning Make sound decisions including critical thinking, sound judgement and choices, continually strives to improve processes in a strategic direction Demonstrate initiative in planning and organizing work within scope Participate in decision making and problem solving at the assistant level Demonstrate alignment with Franklin OIT policies, and priorities Provide feedback on standards and consult best practices Engage with other colleagues and management to explore new technology, recommend alternative solutions, and provide feedback on strategic vision Demonstrate a commitment to inclusive excellence, foster trust and respect, effectively utilize institution resources, and exhibit a strong work ethic Physical Demands: This position spends long periods of time sitting/standing at a desk and working on a computer This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues periodically This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment periodically This position involves walking to meet with clients in buildings that are geographically near each other and the individual's primary office Is driving a responsibility of this position?: No Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: . click apply for full job details

Job no: 493143 Work type: Full-Time Staff Location: Arnold/Main Campus Categories: Full-Time Staff Title: Desktop Support Technician Department: Technology Support Services Campus Location: Arnold/Main Campus Salary Range: $49,870-$62,338 Work Mode: This position requires a full-time in-person presence on campus or at alternative locations. Hours Per Week: 40 Work Schedule: Position Type: Full-Time Staff, Non-Exempt Position Summary The Desktop Support Technician (DST) will be responsible for maintaining and troubleshooting the computer systems, desktops, and peripherals of the organization. They will install, diagnose, repair, and upgrade the hardware and equipment to ensure optimal performance. The DST will also provide timely and accurate assistance to end-users, either in person, by phone, or by remote tools. Information and Instructional Technology team members must be dedicated to fostering a culture of excellence. Successful candidates will help IIT build our culture by enabling frictionless service, valuing feedback, and embracing continuous improvement and learning. To support this foundation, IIT has established five pillars. These pillars create a collaborative, supportive, and inclusive professional culture. Successful candidates will be skilled technologists who value AACC's community and people. They will also be empathetic to the challenges faced by our students, faculty, and staff. Our Characteristics of Excellence are the guiding principles of our Division, empowering our teams to deliver exceptional results and drive success. Successful candidates will treat people with respect, dignity, and fairness, consistently delivering quality results and following through on commitments and responsibilities. They will cultivate teamwork and collaboration, embrace opportunities for improvement and innovation, and maintain open and honest communication with integrity. Additionally, they will appreciate the value of simple, efficient solutions, recognize the importance of building positive relationships, and respect others' time. Job Duties and Responsibilities Provides technical support for various devices, such as computers, laptops, printers, and mobiles. Installs and maintains hardware, software, and peripherals for PCs, MACs, laptops, and tablets Troubleshoots and resolves various technical issues related to devices, networks, applications, and security systems. Provides timely and courteous customer service to end-users via phone, email, chat, or in-person. Documents and updates the status of incidents and requests using the Service Management ticketing system. Participates in projects and provides timely updates on progress, status and issues Provides training and guidance to AACC students and staff on how to use devices, applications, and security systems effectively and securely. Helps in conducting needs assessment and site surveys under the direction of a supervisor or a project manager. Joins in the testing and deployment of new applications and hardware Works with the Technology team to ensure the smooth operation of the college's desktop and audio-visual equipment and services. Provides basic audio-visual support and preventive maintenance for classrooms and conference rooms as needed, following the AV Technology team's procedures. Continuously updates technical skills and knowledge including Web Content Accessibility Guidelines (WCAG). Strives to ensure solutions, systems, and content are secure, accessible, inclusive, and compliant with WCAG and other relevant standards. Provides feedback and recommendations to management on enhancing standards, procedures, and checklists. Guides and trains temporary and work-study employees and resolves escalated problems. Ability to work a flexible schedule, including emergencies and regularly scheduled evenings and weekends in order to accommodate the needs of the College Ability to work at any AACC college location (such as Arnold, GBTC, AMIL, Sr. Center, etc.) in support of college needs. Required Qualifications: Has one of the following qualifications: 1) High school diploma (or equivalent) and related technical certification, 2) High school diploma (or equivalent) and six months of relevant experience, or 3) Associate degree. Can obtain Dell TechDirect certification within first year of employment. Shows proficiency in one or more of the following areas: PC, MAC, Mobile Devices, Printers, Audio Visual Equipment, Windows and MAC operating systems and applications, MS Office/Exchange/Office 365 and network environments. Communicates effectively and courteously, both orally and in writing, with administrators, faculty, staff and the public. Provides clear and concise instructions and guidance and strives to deliver excellent customer service in a timely, cooperative and friendly manner. Handles interactions with tact and professionalism. Demonstrates punctuality and reliability. Preferred Qualifications: Current certification in A+, Network+, Apple/MAC or other related field. Associates degree in Computer Information Systems, Computer Science, Networking/Cyber Security, or related field. Experience using IT Service Management Tools. Demonstrated knowledge in one or more of the following: MECM, JAMF, IT Service Management Tools, Active Directory Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation. While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position. Pay dates occur on the 7th and 22nd of each month. If those dates fall on a weekend, the pay date occurs on the Friday prior to the 7th and 22nd. As an employee of the college, you are eligible for a comprehensive benefits package. In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility. Advertised: 05 Jan 2026 Eastern Standard Time Applications close: Whatsapp Facebook LinkedIn Email App if (typeof SocialShareKit != 'undefined') SocialShareKit.init( forceInit: true, reinitialize: true, selector: '.social-share-kit .ssk' );

Position OverviewThe Technical Support Technician Senior position is assigned to a KU IT Technology Support Center (TSC) and is responsible for providing technical support to the users associated with that TSC and provide start to finish technical implementation changes of new and existing systems while working under direct supervision, following standard procedures and documentation to accomplish assigned tasks. This position also works closely with Tier 2 and other points of escalation in order to evaluate, research, and deploy standardized solutions and/or create new workflows where needed. A positive work ethic centered around outstanding and careful customer interaction and support is required. This position serves as the first point of contact for troubleshooting hardware/software, PC/Mac/Linux workstation support, AV equipment, and / or printer problems. The position is responsible for following standard procedures (where present) and written instructions (when provided) to accomplish assigned tasks. The position assists users via telephone, email, chat, and in person with a wide range of questions, problems, and requests related to desktop software, hardware, peripherals, applications, and basic network issues. This position will also act as backup onsite technician for other areas in the TSC that are experiencing an overflow of technical support requests. KU is not able to provide H-1B sponsorship for this position. The work schedule for this position is M-F 8am-5pm, with nights or weekend work possible based on support or project needs. Job Description30% - Meet customer requirements through first-contact resolutions with excellent customer service and satisfaction. Provide technical support via phone, email, chat, remote, or in person. Identify if the technical issue can be quickly resolved or if it needs to be escalated to / researched by a higher-level KU IT technical support unit. Continuously look to improve current support and business processes through these interactions. This support will include: Support of computer equipment utilized by campus stakeholders in classrooms, labs, offices, and meeting spaces. As required, general support of AV systems utilized by the TSC in a mix of classrooms, labs, offices, and meeting spaces. Creating/updating trouble tickets as indicated by the workflow. Identification as to whether the technical issues encountered can be quickly resolved or need escalation to higher-level technical support staff. Support, install and upgrade new and existing computer equipment including imaging. Troubleshooting hardware and software issues for labs, faculty, staff, students, etc. Tests to isolate the source of issues. Preparation of spaces prior to use to ensure requested technology is available and working when requested for classes, meetings, or events. Confirming customer understanding of the solution and provide additional customer education as needed. Documentation: Maintain accurate inventory information for both hardware and software products. Create and update procedures and knowledgebase articles. 30% - Technician seniors provide high-level support to ensure start-to-finish technical implementation changes of new and existing systems. This position also works closely with Tier 2 and other points of escalation in order to evaluate, research, document, and deploy standardized solutions and/or create new workflows where needed. These duties include, but are not limited to: Inspect, evaluate, and research solutions for new or existing instrumentation and information technology systems with the goal of optimizing data collection, storage, access, and ease of use including non-standard or legacy systems. Provide start-to-finish technical implementation changes which include: facilitating meetings, coordinating between other technical support units, and maintaining contact with the customer by communicating timelines and progress updates. Confirm customer understanding of the solution and provide additional customer education and / or support as needed. 25% - Complete projects and other duties as assigned, including but not limited to: Provide quotes for new equipment procurement. Maintain accurate inventory information for both hardware and software products. Support, install and upgrade equipment, including imaging of new computers. Create and document trouble tickets as required by the workflow. Create and update TSC procedures, workflows, and knowledgebase articles. Develop broad and in-depth knowledge of software and hardware that are unique to the support area. 15% - Test and troubleshoot hardware and software issues.Position Requirements Valid Driver's License Ability to lift up to 50 pounds with or without accommodation. Required Qualifications High School Diploma/ GED and 3 years of relevant experience. Excellent communication skills as evidenced by application materials and interview. Two years of professional technical support experience and customer service experience (or commensurate educational experience) in supporting Windows and / or Macintosh operating systems. Minimum two years of experience with at least two of the following: Various imaging software and solutions (such as MECM, Jamf). Microsoft Active Directory and Group Policy. Creating technical documentation. Knowledge of LAN / WAN principles and protocols. Preferred Qualifications Associate degree, technical college certificate, or higher degree in a technology-related field or relevant work experience. Experience providing technical support and excellent customer service in an academic environment. Experience providing technical support at the University of Kansas. Experience providing general audio-visual systems support. Experience with any of the following: Imaging software Microsoft Active Directory. Microsoft Configuration Manager (MCM). Enterprise-level Apple product management software such as JAMF Ticketing system such as ServiceNow or TeamDynamix. Creating technical documentation Linux operating systems and Ansible management software. Legacy Windows, Linux, and Mac operating systems. Legacy computer hardware. Additional Candidate Instructions In addition to the online application, the following documents are required to be considered for this position: A cover letter addressing how required and preferred qualifications are met. Resume or curriculum vitae. Contact information for three professional references. Incomplete applications will not be considered. Application review begins Wednesday, January 7th and will continue until a qualified pool of candidates has been identified. Contact Information to ApplicantsVickye Kozlowski Salary Range$27.289904/hrApplication Review BeginsWednesday January 7, 2026Anticipated Start DateMonday February 16, 2026 Apply to Job

Posting Number Regular_ Position Title Lead Information Systems Technician Classification Title: Information Systems Support Supervisor Min Salary: $46,473.31 FLSA: NE = Non-Exempt Position Type Staff Position Summary Rowan-Cabarrus Community College is seeking a dynamic Lead Information Systems Technician to become an integral part of our dedicated team. In this key position, you will provide expert technical support and strategic guidance to faculty, staff, and students, ensuring a seamless and reliable IT experience across campus. Working in partnership with the End User Support Supervisor, you will coordinate daily operations and mentor the Information Systems Technicians, driving prompt and practical solutions to technology challenges. Your leadership will play a vital role in advancing the college's mission of delivering exceptional education and services. As Lead Information Systems Technician, you will champion the efficient delivery of IT support, making a measurable difference in the academic and operational excellence of Rowan-Cabarrus Community College. Required Education/Experience Associate degree in Information Technology, Computer Science, or related field. Minimum of 2 years of experience in providing technical support in an IT environment, with demonstrated proficiency in troubleshooting and problem-solving. Strong knowledge of hardware, software, and networking principles, with familiarity with Microsoft Windows and Office products. Preferred Education/Experience/Skills Experience with remote support tools and enterprise-level tickets. Relevant certifications, such as CompTIA A+ or Microsoft Certified: Modern Desktop Technician, are highly desirable. Other Knowledge, Skills and Abilities Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders. Proficient in troubleshooting hardware, software, and network issues. Knowledge of computers and related software applications. Proven ability to prioritize and manage multiple tasks in a fast-paced environment. Customer service mindset with a strong commitment to user satisfaction. Department Network & Security Work Hours The Lead Information Systems Technician position at Rowan-Cabarrus Community College follows a standard work schedule of 8:00 am to 5:00 pm, Monday through Friday. Located at the North Campus in Salisbury, NC, this role requires weekly on-campus attendance to facilitate in-person collaboration, meetings, and support activities. Full-time on-campus presence may be necessary during designated reporting periods or blackout maintenance times to oversee critical operations and address emergent issues effectively. Additionally, occasional flexibility in work hours may be required to accommodate evening or weekend work, especially during major system upgrades or urgent technical incidents. Efforts are made to provide advance notice and support work-life balance for employees while ensuring seamless IT support services for the college community. Posting Date 01/08/2026 Closing Date 02/08/2026 Open Until Filled: No Duty and Responsibility 1. Provide technical support and troubleshooting assistance to end users regarding hardware, software, network, and other IT-related issues. Duty and Responsibility 2. Supervise the Information Systems Technicians, including assigning tasks, providing guidance and mentorship, and evaluating performance. Duty and Responsibility 3. Assist the End User Support Supervisor in developing and implementing standard operating procedures (SOPs) for IT support services to ensure consistency and efficiency. Duty and Responsibility 4. Serve as a point of escalation for complex technical issues, providing expertise and guidance to resolve challenges in a timely manner. Duty and Responsibility 5. Coordinate with other IT departments and stakeholders to address technical problems, implement solutions, and enhance the user experience. Duty and Responsibility 6. Assist in the administration and maintenance of IT systems and resources, including hardware, software, and peripherals. Duty and Responsibility 7. Participate in the planning and execution of IT projects, upgrades, and deployments, ensuring minimal disruption to operations. Duty and Responsibility 8. Collaborate with the Supervisor of End User Support to monitor service levels and metrics, identifying areas for improvement and implementing corrective actions as needed. Duty and Responsibility 9. Keep abreast of emerging technologies and industry best practices in end user support, contributing to continuous improvement initiatives. Duty and Responsibility 10. Foster a positive and customer-centric culture within the Information Systems Technician team, promoting teamwork, collaboration, and knowledge sharing.

Functional Title: Temp Pool Tech Support Technician Position Type: Temporary Staff Position Eclass: TBD University Information: UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master's and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook , Twitter , and Instagram . Primary Purpose of the Organizational Unit: Organizational units will vary. Position Summary: The Department of Human Resources is seeking qualified individuals to consider for temporary Tech Support Technician positions that MAY become available on campus. When a UNCG Department is in need of a temporary Tech Support Technician, qualified applicants who have applied to this currently active temporary pool will be considered. Duties and Responsibilities could include, but are not limited to the following: Personal desktop and device support; Software updates; System Maintenance; Communication and Information; Website Maintenance and Development Other duties assigned by a Supervisor Minimum Qualifications: Graduation from high school and one year in the field of technology related to the positions' role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience. Journey level requires an additional six (6) months experience Advanced level requires an additional one (1) year of experience Preferred Qualifications: Tech Support experience in higher education Tenure Status: N/A Special Instructions to Applicants: IMPORTANT NOTICE TO APPLICANTS: This posting will remain active for one quarter (roughly ninety (90) days). After the quarterly cycle, this posting will close and the application will be cancelled. You may then re-apply to the new active posting. The Close Date listed indicates when this quarterly posting will close. You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail for your qualifications to be considered. Applications are not complete until an online confirmation number is received at the end of the application process. Recruitment Range: $15.00 - $34.62 per hour (Minimum - Advanced Market Rate) Temporary positions are paid on an hourly rate basis. Rate will be approved by Human Resources. Recruitment Range: Dependent upon funding availability. Needs to be approved by Human Resources. Org : Human Resources - 58401 Job Open Date: 01/01/2026 Job Close Date: 03/31/2026 Open Until Filled: No FTE: Varies by position Type of Appointment: Temporary Number of Months per Year: 11 FLSA: Non-Exempt Physical Effort: Vision-Skilled Trades, Reading, Writing, Vision-Preparing/Analyzing figures, Vision-Visual inspection, Talking, Standing, Sitting, Walking, Lifting-0-30 lbs.

Pay Grade/Pay Range: Minimum: $19.33 - Midpoint: $24.18 (Hourly N5) Department/Organization: 505171 - Supply Store - Ferguson Normal Work Schedule: Monday - Friday 8:00am to 5:00pm; some weekends, on-call, and extended hours as needed. Job Summary: The Desktop Support Technician I performs tier I desktop support services. Sets up and installs PC and peripheral devices. Creates new tickets and service requests in accordance with established procedures. Resolves routine questions and problems. Refers more complex issues to higher levels. Additional Department Summary: Provides technical support and repair service support for customers' computer related issues. Provides customer service for the Tide Tech area of the Supply Store. Assists with ordering and stocking of Apple systems and other computer related merchandise from various vendors. Assists with training and supervising others in the Tide Tech area. Assists with overseeing the Store's systems and remote activities such as course material buybacks, Quad sales, and any activities requiring access to the Store's network and servers. Assists with all technical issues involving both hardware and software. Requires on-call hours, including after normal work hours and weekends. Required Minimum Qualifications: High school diploma or GED. Skills and Knowledge: Must have advanced computer skills. Experience in providing computer technical support and/or sales of computers and supporting software. Excellent customer service skills. Ability to learn the computerized inventory control/accounting/point-of-sale system. Ability to become an Apple Certified Macintosh Technician (ACMT) if not already certified. Preferred Qualifications: Associate's degree in a computer-related or other relevant technical field with one (1) year of relevant computer-related work experience. Apple Certified Macintosh Technician certification (ACMT). Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made. Equal Employment Opportunity : The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC's Know Your Rights: Workplace discrimination is illegal poster. The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.