1198 jobs found

Who we are: AlphaSights provides global investment and business professionals with on-demand access to business expertise across all industries and geographies. Through AlphaSights, decision makers from investment management, private equity, management consulting, and corporates connect with a dynamic network of industry experts that provide qualitative and quantitative market insights, industry expertise, and execution support. Leveraging cutting-edge technology and our global team of 1,000+ professionals in nine offices on three continents, we support our clients 24/7 around the globe. AlphaSights regularly ranks as one of the fastest-growing companies in the world. Learn more at alphasights.com . The role: As a Product Manager at AlphaSights you’ll have complete ownership of a product innovation area, and will be responsible for driving it forward with significant autonomy. You’ll join our rapidly-evolving, global technology function and take on challenging assignments that have the potential to transform the way our entire company operates. This will involve tackling a diverse set of challenges and opportunities, spanning problem definition, ideation, solution design and iteration, development, launch, and operationalisation of new technologies that scale our business. This role is a great opportunity for you if you’re motivated, hardworking, and enthusiastic to apply your product skillset to innovate a space ripe for tech disruption. What you’ll do: User need identification and problem definition: Collection of user feedback, internal feedback, and market feedback to identify and prioritise the user needs and sources of value within your product area. Iterative and detailed solution formation: Work cross-functionally to hypothesize and validate solutions, convince stakeholders on your approach, and build out product evolutions. Product development: Meticulous planning and management of the software development required for your and your team’s product solutions; you will have to partner effectively with Engineering and Design to see your ideas through to completion. Planning: Maintenance of a clear roadmap for your innovation area. Contribution to cross-product development / release planning. Go-to-market: Lead seamless product rollouts, including coordination of necessary documentation and training for impacted users. Monitor adoption and feedback, and continue to iterate and improve solutions. Executive communication: Communicate and present ideas, learnings and updates to senior leadership across the business. Define, measure, and monitor KPIs, to ensure your product is delivering demonstrable business outcomes. Who you are: 4-6 years of product management experience Love defining and tackling complex problems in ambiguous environments, and are not satisfied until you’ve considered every angle and got to the source Empathise with and listen to users, alongside leveraging data analytics to build a true understanding of user needs Ideate creative and collaborative solutions Communicate persuasively, both written and verbally Have a proven organisation, execution and development management skillset, and can inspire, lead, and support a cross-functional team to ship great products Hold high standards and an obsessive attention to detail with respect to the products and user experiences your team develops Can think longer term and set out a metrics-supported, outcome-based roadmap for your innovation area Love hiring, building teams, and mentoring and developing others Previous experience partnering with a technical lead in a complex tech industry (experience with B2B, enterprise, or SaaS products is a plus) For more information about our team, how we build, our projects, our tech stack, and our benefits, visit alphasights.com/careers/alphatech .

Application Support Manager 2 Year Fixed Term Contract We are looking for an Application Support Manager to provide critical support to key business applications across the BFI, providing a single point of contact and centre of technical expertise across a diverse portfolio of BFI business applications. Key Responsibilities Work in unison with the Application Delivery Manager to advise on technical opportunities or developments related to business systems Support all users and work closely with BFI’s IT Service Desk prioritising work with third party suppliers to ensure resolution of issues with minimum downtime.  To be aware of our maintenance, backup and disaster recovery plans in place and verifying their operational success if required. You will have extensive knowledge of and experience with information management, software systems, database design, development and support. You will also have excellent knowledge of SQL and .net technologies and the ability to discuss software issues in industry standard language. The role is predominantly based at BFI Stephen Street, however, in response to the current Covid-19 pandemic all team members are currently working remotely from home until the foreseeable future. You will enjoy benefits such as our pension scheme, excellent support for working parents, 28-33 days annual leave, tickets to BFI festivals and events plus many others. Further details about the post can be obtained in attachments to the left. The closing date for applications is  Monday 1 February 2021 First interviews will be held on  Thursday 11 February 2021 Futher details about the post can be obtained by visiting https://www.bfi.org.uk/jobs-opportunities  

Term                       Permanent Employer               Health and Social Care Alliance Scotland Reporting to          Chief Executive Working hours       Full-time, 35 hours per week Salary                     £35,708 to £38,518 depending on experience Direct Report         ALISS Co-ordinator   ALISS (A Local Information System for Scotland) is a national web-based service to help people find help and support close to them when they need it most by finding and sharing information about groups, services and activities that could help people live well.  It provides a platform for organisations and local groups in Scotland to share information about what they offer, and a service for the public and health and social care professionals to find and access resources near them.  Strategic Outcomes of the ALLIANCE  Innovation and transformational change across health and social care, driven by person-centred and rights based approaches and the principles of co-production and self management Policy and practice shaped by disabled people, people with long term conditions and unpaid carers, regardless of race, gender, sexual orientation, disability, age, religion, or any other status Person centred approaches and third sector involvement within the planning and delivery of health, social care, and integrated services  Purpose of the Role   To provide effective leadership to ensure that ALISS meets the technical requirements of those with health and social care needs, Scottish Government and NHS 24 Ensure all programme business systems, information systems, partnership platforms and networks are in place to support the programme and that the technology accurately represents requirements Manage key programme relationships to enhance and sustain connections between organisations at local and national levels and deliver technical improvements Provide a sense of balance between programme and technical management To be accountable for the technical delivery of the programme Work closely with the engagement team to ensure the successful delivery of the programme Key Aims and Objectives of the role  Responsible for capturing, deriving and translating user requirements into system design and implementation Manage evaluation and continuous improvement Identify opportunities for improvement customer/user satisfaction Allocate resources to ensure sustainable and effective technical delivery of the programme Develop and implement technical project plans so that relevant programme objectives are achieved Use programme and project management skills to deliver to timescales and agreed quality criteria and manage the budget Anticipate problems and complications and formulate technical solutions so as not to impede the effectiveness of the programme Write product specifications where required Identify opportunities for growth with funding opportunities Identify and manage risks including data protection and information security on a continual basis Ensure continuity and programme resilience Work in partnership with senior staff, within and beyond the ALLIANCE Contribute to strategic development of ALISS Maintain a strong understanding of the health and social care agenda in Scotland Drive recommendations around priorities Any other duties relevant to the job or as requested by the ALLIANCE Chief Executive.  Key Relationships  Scottish Government Directorates NHS 24 NHS Boards / Integrated Joint Boards Third sector and community organisations External contractors (software developers) Membership and ALISS users   PERSON SPECIFICATION  Essential Degree or equivalent experience Experience of effective partnership working Change management, negotiation and influencing skills Demonstrated ability to think creatively and strategically when implementing programme and solving problems Foundational knowledge of IT infrastructure and architecture An understanding of agile approach, open data and service design methodology Sufficient understanding of database technology Tech-savvy and able to deploy appropriate technology Management experience including project management, strategic development, staff and budgets Effective relationship management Strong communication skills – including the ability to communicate in technical and non-technical terms to a range of audiences Good understanding of data protection Good understanding of person-centred approaches to health and social care Ability to work autonomously, as part of a team and on own initiative Ability to maintain accurate records and documentation Ability to manage risks Ability to demonstrate impact on end users   Desirable   Degree in relevant technical subject e.g. management information systems, database or systems engineering etc. Proven contribution to software development Experience of working with committees, boards and steering groups Experience of helping key stakeholders to articulate and refine programme requirements

  Provide first-line support to system users in relation to designated CAL ICT systems and equipment in accordance with agreed priorities and service level agreements,  Provide support and guidance through the ICT Service Desk system (including by telephone or video call), finding a resolution to requests raised, escalating tickets as appropriate,  General hardware maintenance of ICT equipment, including desktops, laptops (and peripherals), VoIP telephones and mobile telephone devices, as determined by the needs of the ICT team.  Maintain records within the ICT Service Desk system, ensuring accurate logs of tickets, responses, problems and the resolutions.  Support the development of the ICT Service Desk through maintaining Service Desk records and identifying development needs including suggested template tickets, responses and opportunities for workflow automation.  Maintain user accounts within the designated systems, ensuring the security and integrity of accounts and data is maintained with the highest priority and inline with agreed processes.   Reporting  Assist the ICT Team with the production of routine reports, using data from corporate systems.  Support users through the ICT Service Desk in the production of ad hoc reports,  Support the work of CAL through investigation of the root cause of any data anomalies in reporting and advising on corrective action.   ICT Administration  Produce and maintain letter templates on the CAL Case Recording system,  Produce and maintain appointment calendar templates on the CAL Case Recording system,  Maintain the masterplan of routine room usage, for the weekly appointment schedule,  Support the development and maintenance of ICT User and Process guides,  Support the maintenance and development of file storage within the CAL Intranet SharePoint site, ensuring appropriate usage and document tags are applied,   Other duties and responsibilities   Carry out any other tasks as requested by the ICT Manager to ensure the effective delivery of ICT Support, and the overall service of CAL.  Provide occasional support to the Administration Team as determined by the ICT Manager, such as switchboard cover during team meetings.  Abide by all CAL policies and procedures.  Work flexibly to ensure smooth running of services, including occasional unplanned extended hours to respond to urgent situations.   

Job Title: Lead Architect – Networking & Security   Reports to: Director of Solution Architecture Location: Travel throughout the UK with occasional overnights   Overall Job Purpose: Acquired by the iomart Group in 2015, SystemsUp has a longstanding history and highly credible reputation for providing independent consultancy and project services. We have strong partnerships with key vendors such as Microsoft, Barracuda, Amazon & Google as well as access to a range of services through our partners and parent company. We believe our team experience, independence and therefore our strengths lie in our roots as a pure consultancy organisation working and using extensively modern and productive technologies across both public and commercial sectors in the United Kingdom. We’re extremely excited to have this opening, as we continue to invest in our partnership with Barracuda, a leading cloud security vendor. Building out our network and security practice, Barracuda awareness is important for development of the successful candidate, but broader network and security knowledge is crucial to support customer engagements and transformation. The role of the Lead Architect is a senior technical position within SystemsUp and requires “thought leadership” and strategic direction within technologies related to all forms of modern workplace technologies and solutions for end users. Core technology experience must include a number of industry standard vendors in a network/security capacity e.g. Barracuda, Cisco, Fortinet, CheckPoint, Palo Alto, Microsoft (Azure), AWS, VMware, HP, Aruba, SD-WAN technologies, SIEM, etc.  The Lead Architect will support customer meetings resulting in appropriate pre-sales materials such as statements of work or proposals, plus creation and updating of other documentation as required such as web site and marketing materials, data sheets, blogs, etc. The Lead Architect will also need to… Assist in developing go to market strategies for networking and security technology solutions High level and low-level design skills, requirement gathering, delivering customer workshops, presentations and roadmaps Implementation, deployment, configuration and migration skills (this will be a hands-on role) These key areas will develop and grow based on vendor direction and customer requirement.   Flexibility and agility must be a part of their personal skills as well as a proper understanding of correct process and adherence to quality principles, offering any advice and recommendations on improvements that could be made.            Main Duties of the Job: Perform presales activity as required in support of the Solution Architecture and Sales teams both within SystemsUp but also in support of the wider group (iomart and Cristie Data) such as attending meetings, writing or contributing to proposals, statements of work, RFP responses, business case materials, cost models. Understanding of a customer’s business requirements and aspirations in relation to technology; architecting the design and development of technology solutions for customers and acting as a trusted advisor to our customers. Build excellent documentation, designs, implementation and migration plans using the input of others as required and spelling out clearly our desire to deliver customer outcomes. Run workshops and meetings in a professional and engaging manner with the achievement of mutually desired solution outcomes.   Development and delivery of technology specific presentations, white board sessions and workshops to both large audience seminars and project workshop environments. Technical ownership of the solution design and implementation, including supporting technologies. Maintain a broad understanding of vendor technologies products, an understanding of their architectural principles and, where appropriate, high level solution design skills and pre-sales accreditations in these products. Maintain an in-depth knowledge of industry standards relevant to the role, project delivery methodologies and relevant vendor technology roadmaps. To adhere to all company policies and processes as communicated by line management in order to maintain corporate ISO accreditation levels. To obtain and maintain technical accreditations as required by management in accordance with the guidelines provided by manufacturers and software vendors. At all times to provide a courteous service and professional approach to customers and to the delivery of allocated tasks as required. To perform any other duties which, from time to time may be allocated by your Team Leader/Manager             Skills, Knowledge and Experience: Excellent technical and commercial understanding in creation of technology solutions and outcomes for customers. Experience in architecting and being involved with implementing a broad range of technology solutions related to the following; modern workplace, hybrid/public/private cloud, networking, storage, security. Experience in owning and contributing to proposals, statements of work, RFP responses, business cases, cost models and leading the review process. Excellent communication skills, both oral and written, enabling the presentation of complex technical solutions. Minimum of 3-5 years’ relevant experience in a customer facing consultancy focussed organisation. Minimum of 5-8 years’ experience as an SME in one or more relevant technology areas Experience in working with both architectural principles and project delivery methodologies including fundamentals of project management. Ability to mentor other technical staff to help develop their skills and role. Team player but with the ability to work unaided. Professional appearance and manners. Positive and constructive attitude in all work-related matters. Strong time management skills and ability to work at pace within a fast-moving environment. Suitable pre-sales level accreditations in supporting technologies is also beneficial.    

Type:  Full Time/Permanent    Location:  London, UK   Competitive Salary Range Starting at : £42,740   Closing date:  15th December 2019   How to Apply:  Directly to the AHC recruitment site   About the Department of Foreign Affairs and Trade (DFAT)   The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high quality overseas aid program and helping Australian travellers and Australians overseas. The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests. About the Position   The position provides technical support and administration of the DFAT communication systems at post in line with DFAT policy. The position is required to operate with a high degree of autonomy and self-management to resolve issues which will include working closely with the Global Support Centre (GSC), Regional Technical Officers (RTO) and Canberra-based information systems managers. The ICT Manager will provide a range of communications and technology services, including first level support, providing advice on routine requests from the Australian High Commission’s employees and partner agencies and ad-hoc project work in line with business requirements. It is a condition of this appointment that any candidates applying for this position must have or be able to obtain and maintain an Australian National Security Clearance to Top Secret Level and must therefore be an Australian citizen.   The key responsibilities of this position include, but are not limited to: Manage and maintain DFAT’s unclassified and classified systems/networks, processes, databases, internet, intranet and user administration Maintain current knowledge of DFAT systems and identify opportunities for efficiency improvements in processes and procedures Daily management and investigation of ICT support cases, responding to and prioritisation of issues from identification to resolution Manage DFAT’s secure telephone and videoconferencing facilities, ensuring appropriate approvals are in place and venues are secure, providing technical assistance, resolving hardware issues, and providing training to users Manage IT and Security administration for starters and leavers in liaison with other post administration staff Provide security briefings for all new staff and staff granted security clearances Manage and maintain post’s access control system (Cardax). Including creation, access amendments and deletion of users, access reports on request and close liaison with Cardax’s engineers on day-to-day operations and troubleshooting Undertake asset management tasks and stock-takes for DFAT equipment, including active management of a mobile device asset register Maintain Keywatcher system including creation, access amendment and deletion of users Support Ministerial and high level visits, including communications information and input at the planning stage, the installation of office setups in off-site locations and assisting with delivery of secure communications during visits Manage contract for office printers and maintain associated equipment and toners. Maintain cable infrastructure and floor distribution racks Manage the delivery of communication about DFAT’s ICT activities and outages with accurate and timely recording and reporting on those activities Provide training and administration of the High Commission’s physical and electronic data records management systems Provide training and administration of the High Commission’s website Supervise staff undertaking back-up ICT or post security administration (PSA) duties as required Other duties are required   Qualifications/Experience   Excellent communication and interpersonal skills for customer service – including: face-to-face, e-mail and telephone communication, including demonstrated high level commitment to quality customer service, support and delivery Functional expertise in technology and network administration, and the ability to learn additional skills in this area quickly or on-the-go Demonstrated prior responsibility for network administration or experience in this field Strong time management and multitasking skills Ability to interpret technical language to non-technical colleagues for their understanding Experience maintaining systems, processes, databases, internet and intranet Experience  in management and tracking of an asset and device register Demonstrated knowledge of current PC related hardware and maintenance Flexibility, reliability, adaptability and the ability to respond to changing work priorities as demand requires, including responding out of hours Ability to assist with Video Teleconference facilities and experience with Audio Visual events would be an advantage

Purpose of Job This is a newly formed role and we will look to the successful candidate to adapt with the changing  needs  This role will be responsible for ensuring that all IT services are successfully delivered across the Gallery by maintaining the IT environment including; supporting the technical systems, system upgrades, interfaces and customisations, infrastructure, applications, help desk support, security and IT governance. In addition, this role will assist the IT & Systems Manager in identifying opportunities to ensure the technology, systems and tools used are fully integrated and embedded throughout the Gallery, with a view to maximising performance, optimising efficiency and creating a sustainable platform for future growth. To support with the Gallery’s CRM & Ticketing system (Tessitura)  Responsibilities Provide dedicated first line IT support to users across the organisation both in person, online and on the telephone in a professional manner as required. Communicate updates and set clear service expectations with various departments and service customers. Ensure all service requests and incidents are successfully and accurately recorded and managed in the Service Desk's incident management system. Identify, categorise, prioritise, diagnose and resolve ICT service incidents and service requests including but not limited to software, hardware, operating systems (windows and Mac), Microsoft Office 365, printers, scanners, telephone systems and a range of software applications across the Gallery. Prioritise and deal with the Incidents and service requests according to agreed business significance or customer needs. To liaise with the Gallery’s outsourced IT provider and to be the first point of contact for them at the Gallery To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to IT & Systems Manager where necessary. To create user accounts and reset passwords ensuring that the correct permissions and data security are applied. This entails dealing with confidential information ensuring full compliance with the data protection act. Feedback to wider team on ticket trends or common issues occurring Maintain asset and change management records, including software licences, and technical specifications information. Infrastructure and Servers: Administration and monitoring of DPG network for security and performance purposes Including Switches, Firewall, Servers, web-filters, anti-virus and reporting tools. Administration and monitoring of DPG Virtual IT environment, Office/Exchange 365 and monitoring of backups. Monitoring and maintaining the on-premises servers including but not limited to domain controller, back-up servers, data servers, Proxy servers, online back-ups and VPN. Provide support to IT & Systems Manager with WAN/LAN, Fibre cable over Ethernet (FCoE), routing, switching, IP protocols, DNS and DHCP.  Tessitura Provide Gallery wide support with setting up events and exhibitions on Gallery’s ticketing system (Tessitura) based on various needs of other departments. Assist with configuration settings and amendments as required as instructed by the line manager. Raise any support issue on the ticketing software with the Tessitura support team and following it through to the resolution. Provide Gallery wide training on Tessitura to new and existing staff. Enable staff to use Tessitura effectively and efficiently. Support with the ticketing software upgrade including UAT, regression testing and bug reporting. Provide support with producing queries and reports to meet the requirements of these teams, or be able to assist their staff in producing their own reports and build their capacity for doing so System upgrades and projects Provide support to the IT & Systems Manager with the system upgrades, projects and other regular maintenance tasks as required Install, test and maintain desktop, laptops, mobile devices, audio-visual equipment and other IT and infrastructure related devices as necessary. Assist the IT & Systems Manager in maintaining and testing the Disaster Recovery and Business Continuity Plan from an IT and network infrastructure perspective. Ensure compliance with data protection (GDPR) and other Gallery’s security and IT policies. This job description is not exhaustive and the postholder may be required to perform other duties as may be reasonably determined by the role’s line manager, the Head of Operations & IT or the Gallery as circumstances require.

IT Manager Position summary This is an exciting opportunity for an innovative IT professional with excellent interpersonal and communication skills to take on a leading role in developing the IT function within Proforest. Key responsibilities are IT strategy and security management, effectiveness of IT systems, capacity building and overseeing with external service providers. About Proforest Proforest is a not-for-profit, mission-driven organisation that works throughout agricultural and forest product supply chains to help achieve sustainable use of the world’s natural resources. Proforest is an established world leader in the development and implementation of sustainable production and responsible sourcing with a global presence. Our head office is in the UK with regional offices in Malaysia, Ghana, Colombia and Brazil. Main Responsibilities: IT Strategy and security management Lead on the development and implementation of a long-term IT roadmap to improve effectiveness and security of IT systems Identify IT security risks, evaluate mitigation options and carry out suitable measures to ensure security of company networks, systems and data Develop a business continuity plan   System development Be aware of new technologies, engage with stakeholders to identify their technology needs and support implementation of appropriate solutions Review if existing systems are fit for purpose and implement improvements Develop IT policies and operating procedures. Maintain documentation of networks, systems and processes   Capacity Building Develop a global team of IT power users to strengthen IT capacity in regional offices Develop guidance documents and training material. Provide training as required   Incident response, user support and maintenance Coordinate and oversee external IT support provider to ensure that incidents, issues, end-user support and regular maintenance is carried-out according to standards   Qualifications, experience and skills Professional IT qualification (e.g. computer science, network engineering, etc.) At least 3 years of relevant work experience in a similar role Network administration and management, especially Windows server, HyperV, AD, GPO, DHCP/DNS Configuration and troubleshooting of laptop and desktop computers Microsoft environments, especially Office 365 ecosystem and Azure Database and Business Intelligence solutions Security infrastructure and cyber security best practices, including BCP and disaster recovery Excellent communication, interpersonal and team-working skills with the ability to build effective working relationships and operate in a geographically distributed, multi-cultural environment Highly developed organisational skills and solution-oriented approach including prioritisation, project management and time management An enthusiastic, motivated and pro-active approach with the ability to manage own workload effectively A drive and desire for continuous professional development   Salary and practical details Salary range: £30,000-34,000 Location: Oxford, UK (although this position may be hosted in one of our overseas offices) Full time permanent position   To apply Send your CV, a brief cover letter that describes how you meet the requirements for this position and confirmation that you are already eligible to work in the UK to personnel@proforest.net Application deadline: 20 October 2019    

Chemonics seeks a Global Technology Support Manager to be based in the United Kingdom (UK) office. The Global Technology Support Manager provides technology oversight and management services to support Chemonics’ users and projects. The manager develops, implements, and promotes standards, systems, and resources for supporting Chemonics’ users, as well as those participating with proposals and projects and provides technical support to the UK office in addition to providing remote support to field offices located around the world. The Manager will be assigned to support laptops, mobile devices, printers, A/V, and provide Office 365 application expertise. This position identifies and promotes customer support services, contributes to new business efforts, and can effectively communicate the connection between all duties and responsibilities with the larger goals of the company. We are looking for individuals who have a passion for making a difference in the lives of people around the world.  Responsibilities include: Provides technical support to the UK office in addition to providing remote support to field offices around the world.   Manages the ticket queue, allocating resources, and communicating with staff as appropriate Identifies and investigates technical issues and provides resolution and follow-up to end users. Escalates more complex problems to Tier 3 technical staff Takes direct, appropriate and timely action to meet staff needs and resolve basic technology issues Administrates Active Directory including Azure Active Directory, AD Connect, AD/ADP Sync, Group Policies, DNS, replication, and directory synchronization  Assists with Office 365 user account management including creating, managing, maintaining, disabling and deleting all Office 365 and on premises accounts, security groups, distribution groups, public folders, shared mailboxes and meeting/resource rooms  Assists with the assignment of Office 365 licenses to staff and ensuring the availability of licenses for incoming staff   Assigns SharePoint permissions by implementing the Information Security Framework owned by the Data Quality and Governance Team  Oversees the preparation of desktop and laptop images using the appropriate tools. (Symantec, Avamar, System Center Configuration Manager) Monitors network devices for uptime and troubleshoots connectivity issues Organizes and participates in project start-ups, close outs and operations, including IT Systems recommendations, design and optimization, and other initiatives to promote the stability and efficiency of the field office IT systems including on-site visits to implement and/or troubleshoot IT systems Participates in new business work and assists with writing IT cost proposals for proposal teams Works with other GTI teams to standardize home office and project office set up to accommodate enterprise application deployment and other new technologies Provides Audio/Video (A/V) support, which includes assisting and training end-users on the proper use of A/V equipment and new corporate hardware and software applications Identifies, troubleshoots, and resolve issues with network, printers, laptop, and A/V components Configures user VOIP phones and voicemail Documents technical systems process and procedures and gets actively involved in promoting new technologies or new systems or procedures Provides formal and informal training to staff on Chemonics tools and systems Effectively communicates the functions, roles and responsibilities of GTI to staff Maintains and expand technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies and Chemonics practice networks Undertakes assignments on projects or special initiatives as appropriate Participates in the development of the department’s strategic plans, training materials and tools Serves as acting director as required Performs other tasks and responsibilities required by supervisor Qualifications: Degree in computer science or related technology field required, or equivalent combination of education and work experience Technical helpdesk experience required, including demonstrated experience with network security best practices and configurations, as well as administration of Office 365, Microsoft Exchange online, Powershell, and SharePoint Ability to conceptualize, plan, manage, and support network environments Demonstrated understanding of Microsoft operating systems, Microsoft Office applications, networking, and PC hardware Excellent oral and written communication skills, including the ability to present ideas in a user-friendly language to non-technical staff and end users Ability to solve technical, managerial or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge Ability to work both independently and as part of a team Excellent interpersonal and customer service skills Proven ability to work independently in a fast-paced environment, handle multiple tasks, prioritize workload and complete work Demonstrated leadership, versatility, and integrity Experience living or working in developing countries preferred Willingness to work overseas for up to 4 weeks per year and to consider long-term overseas assignments Strong organizational and work prioritization skills and attention to detail Demonstrated leadership, versatility, and integrity Proficiency in regional or geographic language preferred UK work authorization required  Application Instructions:   Apply through our  UK Career Center  by September 19, 2019. No telephone inquiries, please. However, if you are not able to apply through our Career Center due to a disability,  underlying health condition or for some other legitimate reason, or require an adjustment to do so, please contact us at  applicantrequest@chemonics.com . Applications will be considered on a rolling basis and finalists will be contacted.   Chemonics is an equal opportunity employer and we are opposed to discrimination on any grounds. We are committed to creating a diverse environment, and therefore all qualified applicants will receive consideration for employment without regard to disability, sex, race, religion or belief, gender reassignment, sexual orientation, age, marriage and civil partnership, pregnancy and maternity. We look forward to receiving your application.  Chemonics values the protection of your personal data. If you are in the European Union, please read our EU Recruiting Data Privacy Notice to learn about how we process your personal data. Please use the following link to access the EU Recruiting Data Privacy Notice:  https://chemonics.com/wp-content/uploads/2018/12/EU-Recruiting-Data-Privacy-Notice-12.2018.pdf .

Childrensalon is an award-winning and leading multi-brand retailer for childrenswear. We were established in 1952 and were one of the first childrenswear retailer to enter the online space. Our amazing products and customer service have proven to be our key drivers of the business and we are now selling to customers all over the world. We have experienced significant growth over the past few years, and along the way we have amassed vast quantities of data that we are now keen to exploit. We currently have a great team of people providing standard business reports as well as any ad-hoc reporting required to the business. We are looking to take that to the next level with the creation of a fully-fledged BI function, which explores innovative solutions to advance data analytics in order to drive the business forward, keeping us at the forefront of technology. Responsibilities: Manage the workload of the BI team, ensuring that projects are on schedule and to specification, constantly improving what is already there; whilst mentoring the team in their own personal development Work with other departments to create monthly/weekly reports and other ad-hoc analysis to support their departmental strategy Understand our business and the many markets we operate in, using the data we have through analysis, presenting findings and recommendations to the key stakeholders Formulate the information we would need to develop our understanding of our sales channel, customers, products and markets; regularly performing data review on the different business areas Communicate key findings and analysis that will be helpful for department heads, understanding the audience and customising the information in a way they would understand and be able to utilise effectively Contribute to the development of data gathering channels in order to gain additional useful data or enrich the current data Identify relevant external data sources to support and enhance the evaluation and summary of the data results Keep up-to-date with industry information within retail, e-commerce as well as BI in order to suggest improvements or enhance our analytics Review key competitor regularly to assess and analyse potential impact on the company Requirements: We are looking for somebody who understands the challenges and opportunities that growth presents and can formulate and execute a BI strategy that will help us to achieve our objectives over the coming years. You will have gained experience in an e-commerce environment and have done data manipulation, data extraction, statistical analysis and forecasting Ideally you will have significant experience with Power BI (or another enterprise level BI platform), Google Analytics, and of course be an expert at Excel You’ll need to have great people skills as you will be liaising with stakeholders at all levels in the business to both determine their needs and to sell your own ideas to them. You will have experience in leading and managing a team You will have the ability to be agile and excel in a fast-changing environment You will have great attention to detail and enjoy problem-solving You will have shown evidence of commercial awareness within the retail industry, and be able to source and integrate third-party data to add value and context to our reporting, helping us to make those key decisions that will really drive the business forward As this is a new role, you will be forging a new path for the team and yourself, forming a yearly strategic plan for the role of BI and analytics within the company. Ideally you will have demonstrated your ability to take the initiative to formulate a strategic plan Childrensalon offers a highly competitive salary, company pension plan, health plan, subsidised gym membership, in-house yoga classes, company shuttle, generous holiday allowance and company discount. We are ranked #34 on the 2019 Sunday Times 100 Best Companies to Work For list and proud to be a member of the Living Wage Foundation.  Childrensalon is an equal opportunity employer and is determined to ensure that no applicant or team member receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race. If you are interested please apply to careers@childrensalon.com with your CV and covering letter about why you would like to work for us.

Job Title:                    IT IS Networks Team Manager Department:               Library & Information Services, Information Services Division Location:                    Llandaff          Grade:                        7B                   Salary:                        £43,267 - £44,559 Tenure:                       Permanent Hours:                        37                    Accountable to:         IT Infrastructure Services Manager This job description is indicative, not prescriptive, and the balance of duties will be in accordance with the contract of employment. Role Summary: This is a key post that will contribute to the ambitions of the University’s Strategic Plan 2017/18 – 2022/23. Responsible to the IT Infrastructure Services Manager for the management of the Networks Team, in order to support and develop the communication infrastructure, telephony and IT security. Particularly, the post holder will be expected to ensure appropriate measures are in place to secure Cardiff Met’s services and data, and lead specific developments in line with business requirements and infrastructure roadmaps that require a high degree of co-ordination, technical involvement and expertise.   Principal Duties and Responsibilities: Provide leadership, coaching and mentoring to motivate, support, co-ordinate and prioritise the development and operational work of the Networks team.   Be the escalation point for IT security, telephony and communication infrastructure related issues.   Following Cardiff Met’s project management guidelines, responsible for managing and reporting on IT related projects and developments.   Closing date: 30 August 2019   For further information about this role and to apply please visit: www.cardiffmet.ac.uk/jobs    

Job Purpose You will take the day-to-day lead on all our business systems including Finance, HR, and Housing Management, working closely with the IT Team and key stakeholders from across the organisation to design, develop and maintain systems ensuring effective service delivery that meets our organisational needs.     Key Responsibilities   Day to day management of the association’s SQL database systems including monitoring, performance, backup and maintenance, report writing and fault remedy.   Lead on the design, scoping and development of data reporting through the use of Microsoft SSRS & SSIS. Assist the IT Manager in the service delivery of business system data and analysis including advising on industry best practice, data security, integrity and optimising performance, and provide approval on database design functional specifications. Accountable for the definition, design, implementation and continuous improvement of pro-active monitoring and alerting of thresholds in database efficiency and performance, and as required, undertaking remedial actions. Control and monitor user access to the database, monitoring and optimising the performance of the database, planning for backup and recovery of database information, maintaining archived data, backing up and restoring databases and contacting database vendor for technical support. Creating complex query definitions and data driven subscriptions that allow data to be extracted and communicated in a controlled and secure manner and guide technical colleagues as required on best practice/how to input and extract data. Adhere to Data Architecture and Information Security controls thereby sustaining the security and integrity of the data. Day to day management of the associations housing management and finance accounting system, and HR software ensuing optimal performance, application of updates/software fixes and maintenance of integration with other business systems. Ensure that all information security requirements, including data protection, are met in accordance with the association’s policies, procedures and statutory requirements. Ensure that health and safety requirements are met in accordance with the association’s policies, procedures and statutory requirements. Diagnose, research and identify solutions with the support of the other IT members and third party software, hardware and network providers. Provide second line helpdesk support to assist the IT team.   Develop and maintain administrative processes and systems with regard to the IT systems ensuring that records and documentation is accurately maintained. Develop and maintain expertise in the Association’s software packages and applications. Visit other Impact sites, as required, to provide IT support. Provide support and training to staff in the use of Impact’s computer systems. Participate in cross-functional working groups and reviews. Develop and maintain an awareness of computer procedures throughout the Association.  

Lead Developer Salary: Competitive + excellent benefits About us Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people, in their homes and their businesses to play an important role in protecting their world from climate change, by providing access to locally sourced renewable energy. Fast forward 18 years and the business is now a key player in the renewable energy space, helping shape national debate & policy and enjoying hard earned business success, trebling revenues over last 5 years. The key to this success? Is the understanding that significant change can be achieved by individuals and businesses working together to make a difference at scale. “Together” has helped create a high performing team of over 325 passionate, skilled and motivated colleagues. “Together” has galvanised thousands of consumers, business customers and renewable suppliers. As part of aligning IT & Digitals’ delivery, the department is looking to work ever closer with the non-IT departments to provide a transparency, focused and Customer Promise based delivery service to Good Energy; making Good Energy a Lean enterprise. About the role The purpose of the role will be to provide leadership to all developers, driving continuous improvement, introducing and embedding industry good practice and managing individual developers’ performance and professional development.  Deliver development capability for critical workflows and act as the point of escalation for all development work. Working with the Technical Architect to seek opportunities to introduce new technologies, it will own the direction and implementation of developer tooling and the practices roadmap (including, but not limited to CI/CD, test-driven development and choice of development stacks). About you You will be a proactive individual with significant technical experience and interest in participating and growing a high performing development team. Comfortable balancing own deliverables and leading direct reports operating in a matrix managed structure, you will have a strong understanding of Agile principles and implementations. A desire to continuously seek out improvements sourced from their own experience, suggestions from the developers or good practice from the broader software development industry. A champion for growing a progressive, diverse and inclusive developer community. Participating in industry events to raise our profile. Behaviours - Works in a way which role models our values:  Straightforward We are straightforward in how we communicate with each other and get things done. Determined We are determined and resilient, overcoming challenges to realise our purpose together. Inclusive We value people’s differences and recognise the strength they give us when we work together. Fair In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders. In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities. So if you’d like to be part of this multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.  Please send a copy of your CV and a covering letter stating your experience and suitability for the role to  jobs@goodenergy.co.uk . By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your   personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted. Closing date: Sunday 30th June 2019

IT Business Application Manager Generous salary dependant on experience Based in 183 Eversholt Street, London NW1 1BU 37 hours per week, 52.14 weeks per year We are looking for an individual who enjoys working in a team environment, likes to be challenged, and values the opportunity to really make a difference! As the IT Business Application Manager you will be responsible for overseeing the analysis, design, development, integration and deployment of all new and existing Business Applications. These systems also include any enterprise data management and information processing applications in use by our Trust.  You will have ownership of the Master Data and IT Data Governance programmes.  The ideal candidate will be both a generalist and a specialist, able to contribute depth in their focus areas and also able to support the full spectrum of IT business services with the assistance from our Head of IT. You will work closely with a wide range of individuals throughout the organisation, from the Operations Team to Principals to external suppliers and outside agencies so the ability to build strong working relations will be key to being successful in this post.   Our Trustee Board have just agreed to invest a substantial sum into IT infrastructure across the Trust to ensure that all our students are given the tools they need to succeed. This is an exciting time to join the Trust and there is excellent potential for career development for the right candidate. Academies Enterprise Trust (AET) are a national network of over 60 primary, special and secondary academies. We are passionately committed to inspiring children and young people. AET believes that each and every child is inspired to choose a remarkable life. Our mission is to gather and motivate inspirational people committed to delivering an excellent education that launches children into remarkable lives.  Our values are: Be unusually brave Discover what’s possible Push the limits Be big-hearted   We offer: Excellent career prospects across the network, with a culture of looking to promote from within Access to CPD to enable you to grow and develop in your role Local Government Pension Scheme Something we take very seriously is staff WELLBEING. That’s why we have partnered up with BHSF to provide support and employee benefits, such as a health cash plan scheme to support healthcare, discounted gym membership and a employee assistance programme A generous annual leave allowance The opportunity to use Google Suite, which allows you to do your best work, all in one suite   Closing date: Wednesday 15 May 2019. We reserve the right to close this vacancy early should we receive an overwhelming response.  All candidates are advised to refer to the job description and person specification before making an application. In line with our safeguarding practices we are unable to accept CV’s.  Find your remarkable, apply today, by clicking the apply now button. We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment.  A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Prevent Duty. Follow us on Facebook, Twitter and Linkedin. Further details can be found on our careers page. AET is recruiting for School Direct placements.  Please visit our website https://sites.google.com/aetinet.org/academies-enterprise-trust/work-at-aet/graduates for further details.

Developer Guild Leader Salary: Competitive + excellent benefits About us Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people, in their homes and their businesses to play an important role in protecting their world from climate change, by providing access to locally sourced renewable energy. Fast forward 18 years and the business is now a key player in the renewable energy space, helping shape national debate & policy and enjoying hard earned business success, trebling revenues over last 5 years. The key to this success? Is the understanding that significant change can be achieved by individuals and businesses working together to make a difference at scale. “Together” has helped create a high performing team of over 325 passionate, skilled and motivated colleagues. “Together” has galvanised thousands of consumers, business customers and renewable suppliers. As part of aligning IT & Digitals’ delivery, the department is looking to work ever closer with the non-IT departments to provide a transparency, focused and Customer Promise based delivery service to Good Energy; making Good Energy a Lean enterprise. About the role The purpose of the role will be to provide leadership to all developers, driving continuous improvement, introducing and embedding industry good practice and managing individual developers’ performance and professional development.  Deliver development capability for critical workflows and act as the point of escalation for all development work. Working with the Technical Architect to seek opportunities to introduce new technologies, it will own the direction and implementation of developer tooling and the practices roadmap (including, but not limited to CI/CD, test-driven development and choice of development stacks). About you You will be a proactive individual with significant technical experience and interest in participating and growing a high performing development team. Comfortable balancing own deliverables and leading direct reports operating in a matrix managed structure, you will have a strong understanding of Agile principles and implementations. A desire to continuously seek out improvements sourced from their own experience, suggestions from the developers or good practice from the broader software development industry. A champion for growing a progressive, diverse and inclusive developer community. Participating in industry events to raise our profile. Behaviours - Works in a way which role models our values:  Straightforward We are straightforward in how we communicate with each other and get things done. Determined We are determined and resilient, overcoming challenges to realise our purpose together. Inclusive We value people’s differences and recognise the strength they give us when we work together. Fair In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders. In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities. So if you’d like to be part of this multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.  Please send a copy of your CV and a covering letter stating your experience and suitability for the role to  jobs@goodenergy.co.uk . By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your   personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted. Closing date: Sunday 17th March 2019

Scrum Product Owner Salary – Competitive + excellent benefits About Good Energy: One of the biggest things we can all do to tackle climate change is switch to clean power. At Good Energy, we’ve been giving people that choice since 1999. We supply thousands of homes and businesses with 100% renewable electricity, sourced from local, independent generators. And, by working with our customers, generators and investors, we’re achieving our purpose of powering a cleaner, greener future together.    We’re now beginning an exciting new chapter in our story, which will see us explore innovative ways to help more and more homes and businesses use clean, renewable power. To do this, we need talented people to join us. And that’s where you come in. Join us and become part of a team whose day-to-day work contributes to building a more sustainable world for us all. About the role The Scrum Product Owner (SPO) will need to understand a requested Products Features, define and prioritise work in the team backlog with focus on risk reduction and value delivery. The PO has a significant role in quality control. The role will work with other Scrum Product Owners to ensure interdependencies are identified and actively managed, whilst ensuring stories are validated and ensuring these meet acceptance criteria and has appropriate, persistent acceptance tests. In addition, the role will work with Technical Architects and Leads to assist with decision-making and sequencing of critical technological changes. About You With previous experience working within an Agile team environment, you will be able to interpret requirements from stakeholders and work with development teams to effectively describe work required to meet them. You will be a team player with good interpersonal and communication skills, coupled with a high attention to detail and exceptional technical knowledge. With demonstrable experience of translating complex issues and information into simple, key messages and actions, you will have previously built and maintained strong business relationships. In addition, the ability to interpret, analyse and present appropriate data across all organisational levels will be an essential criteria for this role. Works in a way which role models our purpose & values: Our Purpose: ‘Powering the choice of cleaner greener future, together’  Straightforward We are straightforward in how we communicate with each other and get things done Determined We are determined and resilient, overcoming challenges to realise our purpose together. Inclusive We value people’s differences and recognise the strength they give us when we work together Fair In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities. So if you’d like to be part of this multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.  Please send a copy of your CV and a covering letter stating your experience and suitability for the role to  jobs@goodenergy.co.uk . By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your   personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted. Closing date: Wednesday 13th March 2019

An exciting opportunity has arisen for an Information Systems Analyst to join our IT team at the Valuation Tribunal Service (VTS). This is a key role as we drive forward our IT agenda as our overall aim is to improve our services to the public – and for our employees – by developing better IT solutions for the work we do. This role will provide exposure to a range of IT related work. Reporting to the IT Manager, you will provide a range of IT support across our network. Your responsibilities will include: Ensuring our business developments are supported by appropriate IT solutions; providing proactive support, advice, training and guidance to staff and stakeholders on all IT matters; maintaining all necessary information technology procedures and ensuring that all systems are supported by the necessary documentation and manuals; developing expertise in IT/IS systems and acting as a resource and provider of expertise to users. In addition, you will have a good understanding of data security and information security issues and are likely to have experience in client management and system development, using software such as Microsoft Dynamics CRM, Windows OS and Sharepoint. So that’s what we are looking for and if you think you fit the bill, we’d really welcome your application. The VTS is responsible for the administration of Council Tax and Non-Domestic Rating appeals. Monies from Council Tax and Non-Domestic Rating are significant income streams for the government – so our independent decisions on appeals impact upon that income and therefore how we interact with appellants and other parties to an appeal is critical to the provision of our services. Our ideal candidate for this role will have had appropriate training and certification in a range of IT systems and software packages. We believe that this position will probably suit candidates who have had experience in the public sector such as central government or an NDPB as you will need to work with colleagues in those organisations – although that is by no means an essential requirement. Our longer-term intention is that this role will grow as our IT capability develops. We also anticipate that there will be a considerable degree of self-management required in dealing with your diverse workload. We really hope that this role interests you, and if so, please apply by following the instructions below. Application details: To apply for this role you need to send us your up-to-date CV and a short personal statement (maximum of 3 sides of A4), telling us how you meet the key requirements of the  job description and person specification . We need to receive this by no later than  5pm   on Thursday 14 March 2019.     Please email your application documents to:   recruitment@valuationtribunal.gov.uk The VTS is keen that its workforce should represent the communities it serves and welcomes applications from people of all backgrounds . Please note that if you do not here from us within three weeks of the closing date you should assume you have not been successful on this occasion.

Scrum Product Owner – (9 – 12 month FTC) Salary – Competitive + excellent benefits About Good Energy: One of the biggest things we can all do to tackle climate change is switch to clean power. At Good Energy, we’ve been giving people that choice since 1999. We supply thousands of homes and businesses with 100% renewable electricity, sourced from local, independent generators. And, by working with our customers, generators and investors, we’re achieving our purpose of powering a cleaner, greener future together.    We’re now beginning an exciting new chapter in our story, which will see us explore innovative ways to help more and more homes and businesses use clean, renewable power. To do this, we need talented people to join us. And that’s where you come in. Join us and become part of a team whose day-to-day work contributes to building a more sustainable world for us all. About the role The role will support the Agile team’s Product Lead, Technical Lead and other stakeholders by understanding and analysing requested Product Features, defining user stories and prioritising the team’s backlog with the focus on value delivery and risk reduction. A key part if the role will be to act as the point of contact for interfacing with key stakeholders related to the user stories. You will also support the analysis, creation and elaboration of business requirements and user stories in order to scope work necessary to deliver requested features. In addition, you will be responsible for prioritising and continuously refining the team’s backlog that includes defects and technical debt, with a focus on value, time and other interdependencies. About You With previous experience working within an Agile team environment, you will be able to interpret requirements from stakeholders and work with development teams to effectively describe work required to meet them. You will be a team player with good interpersonal and communication skills, coupled with a high attention to detail and exceptional technical knowledge. With demonstrable experience of translating complex issues and information into simple, key messages and actions, you will have previously built and maintained strong business relationships. In addition, the ability to interpret, analyse and present appropriate data across all organisational levels will be an essential criteria for this role. Works in a way which role models our purpose & values: Our Purpose: ‘Powering the choice of cleaner greener future, together’  Straightforward We are straightforward in how we communicate with each other and get things done Determined We are determined and resilient, overcoming challenges to realise our purpose together. Inclusive We value people’s differences and recognise the strength they give us when we work together Fair In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities. So if you’d like to be part of this multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.  Please send a copy of your CV and a covering letter stating your experience and suitability for the role to  jobs@goodenergy.co.uk . By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your   personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted. Closing date: Wednesday 13th March 2019

Job Title:                     IT IS Systems Support Officer Department:               Library & Information Services, Information Services Division Location:                     Llandaff                        Grade:                          6A/B                             Salary:                         £34,189 - £38,460 Tenure:                       Permanent Hours :                        37 Accountable to:         IT IS Systems Team Manager            Accountable for:        N/A       Role Summary: Responsible for the technical support, administration and development of the university’s local servers, communication systems and cloud based service provisions. Carrying out configuration, pro-active monitoring, maintenance, support and development tasks, as is necessary, to ensure their effective operation and availability. Principal Duties and Responsibilities: Acting as the technical design architect for one or more Cardiff Metropolitan University’s systems and infrastructure services. Designing and/or conducting architectural reviews on these and advising on technical requirements and service implications.  Producing computer programs and scripts to facilitate administration and maintenance of directory services and other infrastructure service and databases.  Liaising with schools and departments in conjunction with other L&IS staff. Participating in developments and projects groups to establish and evaluate business requirements and provide advice on technical implications.   Closing Date: 12.00 GMT on 28 January 2019 For further information about this role and to apply please visit:  www.cardiffmet.ac.uk/jobs

Salary: Competitive + excellent benefits About us Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people, in their homes and their businesses, to play an important role in combatting climate change, by providing households and businesses access to locally sourced 100% renewable energy. Fast forward to today, and the business is now a key player in the renewable energy space, and despite challenging market conditions has continued to grow profitably over the past 5 years. The business has recently reviewed its longer term strategy and is now poised to take a leap forwards, focused on a transformational growth agenda which delivers long term value for its customers, shareholders and people. This will enable the achievement of its purpose; powering the choice for customers, of a cleaner greener future. The Good Energy team is currently around 300 people strong and is based in the market town of Chippenham, Wiltshire. About the function and role As a Service Desk Analyst, you will be part of the IT team, within the IT & Digital Department. The IT & Digital Department is responsible for supporting the Business with all of their Change\IT & Digital requirements, enabling growth whilst ensuring reliable and efficient day to day system operations. The core responsibility of the post is to manage the resolution of Service Desk tickets and support the Senior Service Desk Analyst. The successful candidate will be expected to provide 1st line support, but continually break out of their comfort zone, to enable a development track into 2nd and 3rd line support.  The successful candidate will require a passion for excellent customer service and be comfortable communicating with colleagues across Good Energy, to gain the information necessary to resolve issues and to communicate progress on fixes. The successful candidate will also be responsible for contributing to the creation and continual improvement of service desk documentation; such as processes, Knowledge Articles, FAQs, etc.  About you The role will require a proven service desk analyst who is a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The role requires the ability to communicate and work with a variety of people from every area of the business. Meticulous attention to detail and accurate record keeping is essential. You will be an effective communicator with a focus on customer service and be pro-active in all communications with customers. Comfortable communicating with colleagues at all levels within Good Energy; you will be able to gain the information necessary to resolve issues and to communicate progress on fixes in a timely manner. In addition, you will also be responsible for contributing to the creation and continual improvement of service desk documentation; such as processes, guides, FAQs, SLA’s and wider communications to customers etc.  Behaviours - Works in a way which role models our values:  Straightforward We are straightforward in how we communicate with each other and get things done. Determined We are determined and resilient, overcoming challenges to realise our purpose together. Inclusive We value people’s differences and recognise the strength they give us when we work together. Fair In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders. In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities. So if you’d like to be part of this multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.  Please send a copy of your CV and a covering letter stating your experience and suitability for the role to  jobs@goodenergy.co.uk . By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your   personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted. Closing date: Tuesday 1st January 2018