We have an exciting position available for a Senior Data Engineer to join our team based at our HQ in Southampton, however all our people, where they can, are currently working from home and we recognise the future need to be flexible; as such we are open to applications that can deliver work remotely where appropriate. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £53,754 - £63,240 per annum.
Ordnance Survey (OS) provides national mapping services for Great Britain and is a world-leading provider of geospatial solutions. OS location data and expertise has helped governments make smarter decisions, businesses gain valuable data insight, and everyone experience the world outside for over 225 years.
We offer fantastic benefits in return for joining us as our Senior Data Engineer:
- Competitive salary plus performance-related bonus
- Competitive pension
- 37 hour working week (with flexible working options)
- 25 days annual leave (30 days after five years), bank holidays, and an extra 3 over Christmas
- Plus, a suite of excellent additional benefits
About the role:
Joining our Data Engineering team, our Senior Data Engineer will provide leadership and expertise in developing new techniques, tools and pipelines. You will transform and manipulate geospatial data into forms suitable for visualisation, analysis and further development with your Agile team.
Providing insight and experience to inform data-driven decision-making, your focus will be on building, maintaining and troubleshooting data processing systems to meet business requirements; with an emphasis on security, reliability, fault-tolerance, scalability, fidelity, and efficiency.
Researching and utilising cutting-edge big data and machine learning technologies to automate and simplify processes, is all part of the role. You’ll be a key team member in one of our development teams, with the primary focus of your day-to-day activities being data manipulation and delivering data pipelines to aid development.
What we’re looking for in our ideal Senior Data Engineer:
- A degree-level qualification in a quantitative discipline or significant experience in a relevant field, such as statistical modelling or mathematics
- Experience in Microsoft Azure Cloud Services (or similar)
- Working knowledge of Databricks and Spark
- Relevant programming language(s) and databases
- Geospatial data processing and analysis techniques
- Influencing key business and technical stakeholders, with strong presentation and consultancy skills
- Providing technical coaching and mentoring
Our growing Technology and Design team plays a key role in ensuring OS is at the cutting edge of geospatial capability and is looking for people to join them. Its mission is to work across the business to provide customer centric design and technology services.
If you would like to be part of this, click apply now to be considered as our Senior Data Engineer, we’d love to hear from you!
Closing date: Sunday 28th February 2021
Feb 05, 2021
Full time
We have an exciting position available for a Senior Data Engineer to join our team based at our HQ in Southampton, however all our people, where they can, are currently working from home and we recognise the future need to be flexible; as such we are open to applications that can deliver work remotely where appropriate. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £53,754 - £63,240 per annum.
Ordnance Survey (OS) provides national mapping services for Great Britain and is a world-leading provider of geospatial solutions. OS location data and expertise has helped governments make smarter decisions, businesses gain valuable data insight, and everyone experience the world outside for over 225 years.
We offer fantastic benefits in return for joining us as our Senior Data Engineer:
- Competitive salary plus performance-related bonus
- Competitive pension
- 37 hour working week (with flexible working options)
- 25 days annual leave (30 days after five years), bank holidays, and an extra 3 over Christmas
- Plus, a suite of excellent additional benefits
About the role:
Joining our Data Engineering team, our Senior Data Engineer will provide leadership and expertise in developing new techniques, tools and pipelines. You will transform and manipulate geospatial data into forms suitable for visualisation, analysis and further development with your Agile team.
Providing insight and experience to inform data-driven decision-making, your focus will be on building, maintaining and troubleshooting data processing systems to meet business requirements; with an emphasis on security, reliability, fault-tolerance, scalability, fidelity, and efficiency.
Researching and utilising cutting-edge big data and machine learning technologies to automate and simplify processes, is all part of the role. You’ll be a key team member in one of our development teams, with the primary focus of your day-to-day activities being data manipulation and delivering data pipelines to aid development.
What we’re looking for in our ideal Senior Data Engineer:
- A degree-level qualification in a quantitative discipline or significant experience in a relevant field, such as statistical modelling or mathematics
- Experience in Microsoft Azure Cloud Services (or similar)
- Working knowledge of Databricks and Spark
- Relevant programming language(s) and databases
- Geospatial data processing and analysis techniques
- Influencing key business and technical stakeholders, with strong presentation and consultancy skills
- Providing technical coaching and mentoring
Our growing Technology and Design team plays a key role in ensuring OS is at the cutting edge of geospatial capability and is looking for people to join them. Its mission is to work across the business to provide customer centric design and technology services.
If you would like to be part of this, click apply now to be considered as our Senior Data Engineer, we’d love to hear from you!
Closing date: Sunday 28th February 2021
Senior TypeScript Developer Permanent Fully remote - 2 meetups a month in the London office Up to £80,000 plus pension, training budget for professional development, brand new Macbook Pro, and more! This exciting start-up, founded in 2018, is a next generation online payments platform for consumers and business customers. They are looking for Software Engineers that are excited by Open Banking and love to work in a start-up building exciting tools for our users. You will be building our APIs and other tools to ensure a high level of quality, reliability and documentation. Ethos: They are quite clearly a small Company with big plans for 2021. With a senior team that comes from a fintech background we firmly believe in hiring the best people we can, and empowering them to do what they are good at. The Company achieved two rounds of funding in 2020 despite the challenge of the Global Pandemic. Their systems had been built by a 3rd party and are now being moved in house due to a need for immediate and rapid expansion. With an ambitious and exciting roadmap ahead, they are looking to bring on some incredibly talented developers! You will have a say in the system architecture, tools used and plans for future development. Ideally you will have experience in: TypeScript NodeJS MySQL/Postgres Unit Testing tools such as Mocha GraphQL Rest API ORM Kubernetes Terraform CI/CD Microservices FinTech experience is preferable Firm grasp of the JavaScript language (ES6+) Knowledge of both functional and object-oriented programming Worked in an agile environment Ability to write well-documented, clean Javascript code If you want to join a company where you get genuine progression opportunities whilst enjoying an incredible journey, then this is the role for you. Apply now or for more information please call me or email (see below) Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
Feb 22, 2021
Full time
Senior TypeScript Developer Permanent Fully remote - 2 meetups a month in the London office Up to £80,000 plus pension, training budget for professional development, brand new Macbook Pro, and more! This exciting start-up, founded in 2018, is a next generation online payments platform for consumers and business customers. They are looking for Software Engineers that are excited by Open Banking and love to work in a start-up building exciting tools for our users. You will be building our APIs and other tools to ensure a high level of quality, reliability and documentation. Ethos: They are quite clearly a small Company with big plans for 2021. With a senior team that comes from a fintech background we firmly believe in hiring the best people we can, and empowering them to do what they are good at. The Company achieved two rounds of funding in 2020 despite the challenge of the Global Pandemic. Their systems had been built by a 3rd party and are now being moved in house due to a need for immediate and rapid expansion. With an ambitious and exciting roadmap ahead, they are looking to bring on some incredibly talented developers! You will have a say in the system architecture, tools used and plans for future development. Ideally you will have experience in: TypeScript NodeJS MySQL/Postgres Unit Testing tools such as Mocha GraphQL Rest API ORM Kubernetes Terraform CI/CD Microservices FinTech experience is preferable Firm grasp of the JavaScript language (ES6+) Knowledge of both functional and object-oriented programming Worked in an agile environment Ability to write well-documented, clean Javascript code If you want to join a company where you get genuine progression opportunities whilst enjoying an incredible journey, then this is the role for you. Apply now or for more information please call me or email (see below) Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
Senior TypeScript Developer Permanent Fully remote - 2 meetups a month in the London office Up to £80,000 plus pension, training budget for professional development, brand new Macbook Pro, and more! This exciting start-up, founded in 2018, is a next generation online payments platform for consumers and business customers. They are looking for Software Engineers that are excited by Open Banking and love to work in a start-up building exciting tools for our users. You will be building our APIs and other tools to ensure a high level of quality, reliability and documentation. Ethos: They are quite clearly a small Company with big plans for 2021. With a senior team that comes from a fintech background we firmly believe in hiring the best people we can, and empowering them to do what they are good at. The Company achieved two rounds of funding in 2020 despite the challenge of the Global Pandemic. Their systems had been built by a 3rd party and are now being moved in house due to a need for immediate and rapid expansion. With an ambitious and exciting roadmap ahead, they are looking to bring on some incredibly talented developers! You will have a say in the system architecture, tools used and plans for future development. Ideally you will have experience in: TypeScript NodeJS MySQL/Postgres Unit Testing tools such as Mocha GraphQL Rest API ORM Kubernetes Terraform CI/CD Microservices FinTech experience is preferable Firm grasp of the JavaScript language (ES6+) Knowledge of both functional and object-oriented programming Worked in an agile environment Ability to write well-documented, clean Javascript code If you want to join a company where you get genuine progression opportunities whilst enjoying an incredible journey, then this is the role for you. Apply now or for more information please call me or email (see below) Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
Feb 22, 2021
Full time
Senior TypeScript Developer Permanent Fully remote - 2 meetups a month in the London office Up to £80,000 plus pension, training budget for professional development, brand new Macbook Pro, and more! This exciting start-up, founded in 2018, is a next generation online payments platform for consumers and business customers. They are looking for Software Engineers that are excited by Open Banking and love to work in a start-up building exciting tools for our users. You will be building our APIs and other tools to ensure a high level of quality, reliability and documentation. Ethos: They are quite clearly a small Company with big plans for 2021. With a senior team that comes from a fintech background we firmly believe in hiring the best people we can, and empowering them to do what they are good at. The Company achieved two rounds of funding in 2020 despite the challenge of the Global Pandemic. Their systems had been built by a 3rd party and are now being moved in house due to a need for immediate and rapid expansion. With an ambitious and exciting roadmap ahead, they are looking to bring on some incredibly talented developers! You will have a say in the system architecture, tools used and plans for future development. Ideally you will have experience in: TypeScript NodeJS MySQL/Postgres Unit Testing tools such as Mocha GraphQL Rest API ORM Kubernetes Terraform CI/CD Microservices FinTech experience is preferable Firm grasp of the JavaScript language (ES6+) Knowledge of both functional and object-oriented programming Worked in an agile environment Ability to write well-documented, clean Javascript code If you want to join a company where you get genuine progression opportunities whilst enjoying an incredible journey, then this is the role for you. Apply now or for more information please call me or email (see below) Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
Senior TypeScript Developer Permanent Fully remote - 2 meetups a month in the London office Up to £80,000 plus pension, training budget for professional development, brand new Macbook Pro, and more! This exciting start-up, founded in 2018, is a next generation online payments platform for consumers and business customers. They are looking for Software Engineers that are excited by Open Banking and love to work in a start-up building exciting tools for our users. You will be building our APIs and other tools to ensure a high level of quality, reliability and documentation. Ethos: They are quite clearly a small Company with big plans for 2021. With a senior team that comes from a fintech background we firmly believe in hiring the best people we can, and empowering them to do what they are good at. The Company achieved two rounds of funding in 2020 despite the challenge of the Global Pandemic. Their systems had been built by a 3rd party and are now being moved in house due to a need for immediate and rapid expansion. With an ambitious and exciting roadmap ahead, they are looking to bring on some incredibly talented developers! You will have a say in the system architecture, tools used and plans for future development. Ideally you will have experience in: TypeScript NodeJS MySQL/Postgres Unit Testing tools such as Mocha GraphQL Rest API ORM Kubernetes Terraform CI/CD Microservices FinTech experience is preferable Firm grasp of the JavaScript language (ES6+) Knowledge of both functional and object-oriented programming Worked in an agile environment Ability to write well-documented, clean Javascript code If you want to join a company where you get genuine progression opportunities whilst enjoying an incredible journey, then this is the role for you. Apply now or for more information please call me or email (see below) Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
Feb 22, 2021
Full time
Senior TypeScript Developer Permanent Fully remote - 2 meetups a month in the London office Up to £80,000 plus pension, training budget for professional development, brand new Macbook Pro, and more! This exciting start-up, founded in 2018, is a next generation online payments platform for consumers and business customers. They are looking for Software Engineers that are excited by Open Banking and love to work in a start-up building exciting tools for our users. You will be building our APIs and other tools to ensure a high level of quality, reliability and documentation. Ethos: They are quite clearly a small Company with big plans for 2021. With a senior team that comes from a fintech background we firmly believe in hiring the best people we can, and empowering them to do what they are good at. The Company achieved two rounds of funding in 2020 despite the challenge of the Global Pandemic. Their systems had been built by a 3rd party and are now being moved in house due to a need for immediate and rapid expansion. With an ambitious and exciting roadmap ahead, they are looking to bring on some incredibly talented developers! You will have a say in the system architecture, tools used and plans for future development. Ideally you will have experience in: TypeScript NodeJS MySQL/Postgres Unit Testing tools such as Mocha GraphQL Rest API ORM Kubernetes Terraform CI/CD Microservices FinTech experience is preferable Firm grasp of the JavaScript language (ES6+) Knowledge of both functional and object-oriented programming Worked in an agile environment Ability to write well-documented, clean Javascript code If you want to join a company where you get genuine progression opportunities whilst enjoying an incredible journey, then this is the role for you. Apply now or for more information please call me or email (see below) Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
Site Reliability Engineer : Kubernetes : Fully Remote Type: Permanent Salary: £65,000 - £85,000 plus 10% bonus Location: Central London - An open source technology specialist and training company, based in Central London, are looking for a permanent Site Reliability Engineer, who is an expert in Kubernetes, to nurture long term customer relationships by sharing operational responsibilities and production wo...... click apply for full job details
Feb 18, 2021
Full time
Site Reliability Engineer : Kubernetes : Fully Remote Type: Permanent Salary: £65,000 - £85,000 plus 10% bonus Location: Central London - An open source technology specialist and training company, based in Central London, are looking for a permanent Site Reliability Engineer, who is an expert in Kubernetes, to nurture long term customer relationships by sharing operational responsibilities and production wo...... click apply for full job details
Now more than ever, people want every experience to be instant and on-demand. And when it comes to getting paid, people want their cash yesterday. But every year organizations waste time, money and energy sending more than $10.7 trillion in payouts to individuals using cash, checks, credit, debit, prepaid and gift cards! Held back by the legacy banking systems, crushed by the costs and complexity of credit cards there is this monster industry still lingering in the digital dark ages. At WeGift we're changing all that. We've built our own proprietary payment rails that enables any organisation to send money to any individual, anywhere, instantly. No bank account required. No insane interchange fees. We even get up to 20% in commissions from retailers for driving sales which we pass onto our customers. It's discounted money! We're throwing away the old model, and transforming how we move and use money forever. Our technology team is a small group of 15 passionate engineers, designers, and product managers who are right at the heart of core business processes. To give a few recent examples of new features: WeGift Select - This allows us to give the customer choice, and therefore go beyond simply reselling gift cards and towards our strategic vision of helping value to flow more freely in the global economy. This project was technically challenging due to a requirement for it to work across a wide selection of devices. Self-serve brand on-boarding - WeGift is growing rapidly, which means we have to challenge ourselves to use technology to give a great experience to our brand partners without them needing a lot of support from the customer success team. Ongoing integration with gift card processors - Right at the heart of WeGift's operations, this technology needs to scale seamlessly and maintain high standards of reliability, maintainability and security. We're also constantly asking ourselves how we can make this process more efficient - how can we make a capital investment now to reduce operational spend in the future, and that in turn requires a creative take on the underlying technology. Future projects you might be involved with include: Continued development of our infrastructure - We pride ourselves on being at the cutting edge, and want to stay that way, for example, how can we make it even easier to get new functionality quickly into the hands of our customers? Technical resilience - As we become more integral to our customers' businesses, how can we make sure that we can continue to serve them even when there are technical or logistics issues upstream? We want amazing people like you to join us and be part of that journey! About the role: As a Senior Software Engineer you will be responsible for writing clean, scalable and reusable code to deliver the features on the company roadmap. In this role, you will have the opportunity to work with a modern Python stack and up-to-date cloud infrastructure, and to develop your experience employing high quality product and software engineering practice. Responsibilities: Supporting a team to ensure we deliver clean, scalable, reusable and maintainable code. Designing technical solutions to solve business problems. Analysing, vetting and testing new technology choices. Participating in code reviews to maintain code quality and coaching other team members on best practise. Maintaining well documented release notes and change log. Developing back-end components to improve responsiveness and overall performance Integrating user-facing elements into applications About you: 5+ years of strong python engineering experience. Good knowledge of HTML, JS and CSS and Linux is necessary. Experience of working with a relational database and preferably knowledge of one ORM like, for example, SqlAlchemy. Bonus if you have payment or financial service experience -Take a look under the hood of life at WeGift from our employees perspective. This handbook built using Notion.so is what we use to navigate both the serene and choppy waters when needed - Private Medical Health Insurance with Bupa A minimum of 25 days holiday + bank holidays (we're not too descriptive about holidays so if you need more time off then just ask) Participation in the Employee Options pool giving you ownership in WeGift and participation in the upside Pension scheme (3% contribution) Hybrid of office and remote work with a brand new WeWork office based in King's Cross, London. Right now, we are fully remote due to Covid Generous maternity and paternity packages to make sure you get to spend time with your new bundle of joy £1,000 annual L&D allowance to invest in mastering your craft, including accredited studies Cycle to work scheme - save some £££ on buying a bike Regular virtual team socials Workplace Nursery benefit, where WeGift makes a contribution to your child's nursery for equipment, training, redecoration or anything else WeRecognise, where we shine the spotlight on exceptional employees every quarter who in turn get a £200 award in the eGift card of their choice Staff perks with WeGift brands - discounts of up to 12% on coffee, weekly groceries, holidays, the list is endless Phone Call (Talent Partner) Technical Interview (CTO) Team Interview Offer! Python, JavaScript, Linux, Cloud ComputingPython, JavaScript, Linux, SQLAlchemy, REST
Feb 18, 2021
Full time
Now more than ever, people want every experience to be instant and on-demand. And when it comes to getting paid, people want their cash yesterday. But every year organizations waste time, money and energy sending more than $10.7 trillion in payouts to individuals using cash, checks, credit, debit, prepaid and gift cards! Held back by the legacy banking systems, crushed by the costs and complexity of credit cards there is this monster industry still lingering in the digital dark ages. At WeGift we're changing all that. We've built our own proprietary payment rails that enables any organisation to send money to any individual, anywhere, instantly. No bank account required. No insane interchange fees. We even get up to 20% in commissions from retailers for driving sales which we pass onto our customers. It's discounted money! We're throwing away the old model, and transforming how we move and use money forever. Our technology team is a small group of 15 passionate engineers, designers, and product managers who are right at the heart of core business processes. To give a few recent examples of new features: WeGift Select - This allows us to give the customer choice, and therefore go beyond simply reselling gift cards and towards our strategic vision of helping value to flow more freely in the global economy. This project was technically challenging due to a requirement for it to work across a wide selection of devices. Self-serve brand on-boarding - WeGift is growing rapidly, which means we have to challenge ourselves to use technology to give a great experience to our brand partners without them needing a lot of support from the customer success team. Ongoing integration with gift card processors - Right at the heart of WeGift's operations, this technology needs to scale seamlessly and maintain high standards of reliability, maintainability and security. We're also constantly asking ourselves how we can make this process more efficient - how can we make a capital investment now to reduce operational spend in the future, and that in turn requires a creative take on the underlying technology. Future projects you might be involved with include: Continued development of our infrastructure - We pride ourselves on being at the cutting edge, and want to stay that way, for example, how can we make it even easier to get new functionality quickly into the hands of our customers? Technical resilience - As we become more integral to our customers' businesses, how can we make sure that we can continue to serve them even when there are technical or logistics issues upstream? We want amazing people like you to join us and be part of that journey! About the role: As a Senior Software Engineer you will be responsible for writing clean, scalable and reusable code to deliver the features on the company roadmap. In this role, you will have the opportunity to work with a modern Python stack and up-to-date cloud infrastructure, and to develop your experience employing high quality product and software engineering practice. Responsibilities: Supporting a team to ensure we deliver clean, scalable, reusable and maintainable code. Designing technical solutions to solve business problems. Analysing, vetting and testing new technology choices. Participating in code reviews to maintain code quality and coaching other team members on best practise. Maintaining well documented release notes and change log. Developing back-end components to improve responsiveness and overall performance Integrating user-facing elements into applications About you: 5+ years of strong python engineering experience. Good knowledge of HTML, JS and CSS and Linux is necessary. Experience of working with a relational database and preferably knowledge of one ORM like, for example, SqlAlchemy. Bonus if you have payment or financial service experience -Take a look under the hood of life at WeGift from our employees perspective. This handbook built using Notion.so is what we use to navigate both the serene and choppy waters when needed - Private Medical Health Insurance with Bupa A minimum of 25 days holiday + bank holidays (we're not too descriptive about holidays so if you need more time off then just ask) Participation in the Employee Options pool giving you ownership in WeGift and participation in the upside Pension scheme (3% contribution) Hybrid of office and remote work with a brand new WeWork office based in King's Cross, London. Right now, we are fully remote due to Covid Generous maternity and paternity packages to make sure you get to spend time with your new bundle of joy £1,000 annual L&D allowance to invest in mastering your craft, including accredited studies Cycle to work scheme - save some £££ on buying a bike Regular virtual team socials Workplace Nursery benefit, where WeGift makes a contribution to your child's nursery for equipment, training, redecoration or anything else WeRecognise, where we shine the spotlight on exceptional employees every quarter who in turn get a £200 award in the eGift card of their choice Staff perks with WeGift brands - discounts of up to 12% on coffee, weekly groceries, holidays, the list is endless Phone Call (Talent Partner) Technical Interview (CTO) Team Interview Offer! Python, JavaScript, Linux, Cloud ComputingPython, JavaScript, Linux, SQLAlchemy, REST
This role involves working within a small team to Office 365 / 0365 user support following a recent rollout. In the role you will provide 2nd line technical support to both office and remote based staff.
The key objectives are to provide phone and email based technical support to troubleshoot, log and progress hardware and software issues to resolution in an efficient and timely manner using an In-House ticketing system.
Escalation to 3rd party vendors, managing customer expectations and prioritising BAU and project workloads are also key in this senior role.
The Role
* Provide excellent phone and email based technical support where appropriate ensuring the end user is kept informed of progress.
* Logging and management of support calls to resolution
* Escalate support requests to appropriate members of the IT Support Team as required.
* Deploy PCs and associated peripherals including new installations and the upgrade/decommissioning of existing equipment.
* Install and configure operating systems to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Install and configure software to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Maintain deployed PC’s & back office servers across the business by carrying out routine planned maintenance and managed patch rollouts.
* Ensure process and good working practise is followed, suggesting improvements as and when identified.
* Assist in the compilation and management of technical documentation and procedures for both end users and other members of the IT Support Team.
* Plan, manage and deliver on time small projects assigned to you by the Systems & 1st Line Support Lead.
Skills
* 2 years minimum IT Helpdesk and Desktop Support experience
* VMware
* VLans
* Strong working knowledge of Microsoft based operating systems with emphasis on Office 365 / Windows 10 and Windows Server 2012
* Excellent understanding of PC hardware set-up and configuration
* Good TCP/IP experience and understanding of network fundamentals
* Experience with Microsoft Office products
* Hands on’ approach and a willingness to learn
* Flexible, pro-active approach
* Team player but can work alone without supervision
* Full driving licence and access to own transport
If you are an Support engineer looking for a new contract either apply online or if would like to find out about other Oracle opportunities please contact Craig Carnell on (url removed) or phone 01793437292
Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.
Outsource. Our People. Your Success.
Outsource UK is one of the country’s largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors.
We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates.
The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client’s and candidate’s needs.
Please visit our website (url removed)
Oct 29, 2018
This role involves working within a small team to Office 365 / 0365 user support following a recent rollout. In the role you will provide 2nd line technical support to both office and remote based staff.
The key objectives are to provide phone and email based technical support to troubleshoot, log and progress hardware and software issues to resolution in an efficient and timely manner using an In-House ticketing system.
Escalation to 3rd party vendors, managing customer expectations and prioritising BAU and project workloads are also key in this senior role.
The Role
* Provide excellent phone and email based technical support where appropriate ensuring the end user is kept informed of progress.
* Logging and management of support calls to resolution
* Escalate support requests to appropriate members of the IT Support Team as required.
* Deploy PCs and associated peripherals including new installations and the upgrade/decommissioning of existing equipment.
* Install and configure operating systems to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Install and configure software to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Maintain deployed PC’s & back office servers across the business by carrying out routine planned maintenance and managed patch rollouts.
* Ensure process and good working practise is followed, suggesting improvements as and when identified.
* Assist in the compilation and management of technical documentation and procedures for both end users and other members of the IT Support Team.
* Plan, manage and deliver on time small projects assigned to you by the Systems & 1st Line Support Lead.
Skills
* 2 years minimum IT Helpdesk and Desktop Support experience
* VMware
* VLans
* Strong working knowledge of Microsoft based operating systems with emphasis on Office 365 / Windows 10 and Windows Server 2012
* Excellent understanding of PC hardware set-up and configuration
* Good TCP/IP experience and understanding of network fundamentals
* Experience with Microsoft Office products
* Hands on’ approach and a willingness to learn
* Flexible, pro-active approach
* Team player but can work alone without supervision
* Full driving licence and access to own transport
If you are an Support engineer looking for a new contract either apply online or if would like to find out about other Oracle opportunities please contact Craig Carnell on (url removed) or phone 01793437292
Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.
Outsource. Our People. Your Success.
Outsource UK is one of the country’s largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors.
We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates.
The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client’s and candidate’s needs.
Please visit our website (url removed)
This role involves working within a small team to Office 365 / 0365 user support following a recent rollout. In the role you will provide 2nd line technical support to both office and remote based staff.
The key objectives are to provide phone and email based technical support to troubleshoot, log and progress hardware and software issues to resolution in an efficient and timely manner using an In-House ticketing system.
Escalation to 3rd party vendors, managing customer expectations and prioritising BAU and project workloads are also key in this senior role.
The Role
* Provide excellent phone and email based technical support where appropriate ensuring the end user is kept informed of progress.
* Logging and management of support calls to resolution
* Escalate support requests to appropriate members of the IT Support Team as required.
* Deploy PCs and associated peripherals including new installations and the upgrade/decommissioning of existing equipment.
* Install and configure operating systems to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Install and configure software to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Maintain deployed PC’s & back office servers across the business by carrying out routine planned maintenance and managed patch rollouts.
* Ensure process and good working practise is followed, suggesting improvements as and when identified.
* Assist in the compilation and management of technical documentation and procedures for both end users and other members of the IT Support Team.
* Plan, manage and deliver on time small projects assigned to you by the Systems & 1st Line Support Lead.
Skills
* 2 years minimum IT Helpdesk and Desktop Support experience
* VMware
* VLans
* Strong working knowledge of Microsoft based operating systems with emphasis on Office 365 / Windows 10 and Windows Server 2012
* Excellent understanding of PC hardware set-up and configuration
* Good TCP/IP experience and understanding of network fundamentals
* Experience with Microsoft Office products
* Hands on’ approach and a willingness to learn
* Flexible, pro-active approach
* Team player but can work alone without supervision
* Full driving licence and access to own transport
If you are an Support engineer looking for a new contract either apply online or if would like to find out about other Oracle opportunities please contact Craig Carnell on (url removed) or phone 01793437292
Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.
Outsource. Our People. Your Success.
Outsource UK is one of the country’s largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors.
We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates.
The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client’s and candidate’s needs.
Please visit our website (url removed)
Oct 29, 2018
This role involves working within a small team to Office 365 / 0365 user support following a recent rollout. In the role you will provide 2nd line technical support to both office and remote based staff.
The key objectives are to provide phone and email based technical support to troubleshoot, log and progress hardware and software issues to resolution in an efficient and timely manner using an In-House ticketing system.
Escalation to 3rd party vendors, managing customer expectations and prioritising BAU and project workloads are also key in this senior role.
The Role
* Provide excellent phone and email based technical support where appropriate ensuring the end user is kept informed of progress.
* Logging and management of support calls to resolution
* Escalate support requests to appropriate members of the IT Support Team as required.
* Deploy PCs and associated peripherals including new installations and the upgrade/decommissioning of existing equipment.
* Install and configure operating systems to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Install and configure software to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Maintain deployed PC’s & back office servers across the business by carrying out routine planned maintenance and managed patch rollouts.
* Ensure process and good working practise is followed, suggesting improvements as and when identified.
* Assist in the compilation and management of technical documentation and procedures for both end users and other members of the IT Support Team.
* Plan, manage and deliver on time small projects assigned to you by the Systems & 1st Line Support Lead.
Skills
* 2 years minimum IT Helpdesk and Desktop Support experience
* VMware
* VLans
* Strong working knowledge of Microsoft based operating systems with emphasis on Office 365 / Windows 10 and Windows Server 2012
* Excellent understanding of PC hardware set-up and configuration
* Good TCP/IP experience and understanding of network fundamentals
* Experience with Microsoft Office products
* Hands on’ approach and a willingness to learn
* Flexible, pro-active approach
* Team player but can work alone without supervision
* Full driving licence and access to own transport
If you are an Support engineer looking for a new contract either apply online or if would like to find out about other Oracle opportunities please contact Craig Carnell on (url removed) or phone 01793437292
Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.
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