Sky
Isleworth, Middlesex
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. The Digital Product team own the development and optimisation of our Customer Journeys and the Technology Management Systems that underpin those journeys. What you'll do: Create a personalised, contextual user experiences that can effectively engage and assist users to answer their questions and solve their problems without engaging an agent. Apply a broad range of user experience design skills to imagine, validate, design, and specify conversational behaviours. Analyse content, create scenarios and use cases, define customer chat (text) query patterns, to determine interaction flows, creating design specifications, and writing virtual assistant responses. Create conversational flows and tune for machine to human conversations across web, digital and voice channels Use data and user insights to optimise existing conversational flows and improve the channel retention rate. Collaborate with product owners, engineers, and cross-functional stakeholders to understand experience and technology requirements to provide innovative and thoughtful solutions. What you'll bring: Passion: great eye for spotting the improvements we could make for our customers and with a solid understanding of what enables successful chatbot journeys. Data Savvy: experience in leveraging data and robust insights to make decisions and recommendations to influence logical and outcome oriented customer journeys. Working in a dynamic environment: Enjoys working in an innovative and creative environment. Enjoys task-focused delivery, a fast pace of work and overcoming challenges. Strong multi-tasking abilities, flexibility, and patience in a fluid environment. Team player and professional attitude: Persistence, resilience and being helpful to others. Stakeholder Management: Candidate must have an excellent and proven track record of having established successful business relationships with stakeholders. Evidence of influencing, engage with, and responding across all stakeholder levels with credibility. Excellent commercial skills: Able to produce and articulate realistic and deliverable product roadmaps that deliver business value Integrity: Willingness to speak up on difficult issues with own opinions, at the same time be humble and be able to ask for help Experience: Proven experience building user-centric conversation experiences an agile environment, ideally with a background which includes exposure to AI, NLU and NLP technologies on Salesforce Service Cloud and/or Ada Bot platform. Strategic thinking: demonstrate an ability to deliver forward looking product proposals and recommendations to stakeholders based on strong business requirements and product capabilities and new solutions Team overview: Group Digital Product Want to create a smooth and uninterrupted digital experience for millions of customers? Then our Group Digital Product team is the team for you. Agile, collaborative, data-driven and diverse, our team works on brilliant products like NOW and Peacock. That's not even the best part. We get to build our own software and our work has a global stage. Our team also delivers exceptional customer experiences and defines digital first propositions in customer journeys across all channels. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation. At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. The Digital Product team own the development and optimisation of our Customer Journeys and the Technology Management Systems that underpin those journeys. What you'll do: Create a personalised, contextual user experiences that can effectively engage and assist users to answer their questions and solve their problems without engaging an agent. Apply a broad range of user experience design skills to imagine, validate, design, and specify conversational behaviours. Analyse content, create scenarios and use cases, define customer chat (text) query patterns, to determine interaction flows, creating design specifications, and writing virtual assistant responses. Create conversational flows and tune for machine to human conversations across web, digital and voice channels Use data and user insights to optimise existing conversational flows and improve the channel retention rate. Collaborate with product owners, engineers, and cross-functional stakeholders to understand experience and technology requirements to provide innovative and thoughtful solutions. What you'll bring: Passion: great eye for spotting the improvements we could make for our customers and with a solid understanding of what enables successful chatbot journeys. Data Savvy: experience in leveraging data and robust insights to make decisions and recommendations to influence logical and outcome oriented customer journeys. Working in a dynamic environment: Enjoys working in an innovative and creative environment. Enjoys task-focused delivery, a fast pace of work and overcoming challenges. Strong multi-tasking abilities, flexibility, and patience in a fluid environment. Team player and professional attitude: Persistence, resilience and being helpful to others. Stakeholder Management: Candidate must have an excellent and proven track record of having established successful business relationships with stakeholders. Evidence of influencing, engage with, and responding across all stakeholder levels with credibility. Excellent commercial skills: Able to produce and articulate realistic and deliverable product roadmaps that deliver business value Integrity: Willingness to speak up on difficult issues with own opinions, at the same time be humble and be able to ask for help Experience: Proven experience building user-centric conversation experiences an agile environment, ideally with a background which includes exposure to AI, NLU and NLP technologies on Salesforce Service Cloud and/or Ada Bot platform. Strategic thinking: demonstrate an ability to deliver forward looking product proposals and recommendations to stakeholders based on strong business requirements and product capabilities and new solutions Team overview: Group Digital Product Want to create a smooth and uninterrupted digital experience for millions of customers? Then our Group Digital Product team is the team for you. Agile, collaborative, data-driven and diverse, our team works on brilliant products like NOW and Peacock. That's not even the best part. We get to build our own software and our work has a global stage. Our team also delivers exceptional customer experiences and defines digital first propositions in customer journeys across all channels. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation. At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Isleworth, Middlesex
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. The Digital Product team own the development and optimisation of our Customer Journeys and the Technology Management Systems that underpin those journeys. What you'll do: Create a personalised, contextual user experiences that can effectively engage and assist users to answer their questions and solve their problems without engaging an agent. Apply a broad range of user experience design skills to imagine, validate, design, and specify conversational behaviours. Analyse content, create scenarios and use cases, define customer chat (text) query patterns, to determine interaction flows, creating design specifications, and writing virtual assistant responses. Create conversational flows and tune for machine to human conversations across web, digital and voice channels Use data and user insights to optimise existing conversational flows and improve the channel retention rate. Collaborate with product owners, engineers, and cross-functional stakeholders to understand experience and technology requirements to provide innovative and thoughtful solutions. What you'll bring: Passion: great eye for spotting the improvements we could make for our customers and with a solid understanding of what enables successful chatbot journeys. Data Savvy: experience in leveraging data and robust insights to make decisions and recommendations to influence logical and outcome oriented customer journeys. Working in a dynamic environment: Enjoys working in an innovative and creative environment. Enjoys task-focused delivery, a fast pace of work and overcoming challenges. Strong multi-tasking abilities, flexibility, and patience in a fluid environment. Team player and professional attitude: Persistence, resilience and being helpful to others. Stakeholder Management: Candidate must have an excellent and proven track record of having established successful business relationships with stakeholders. Evidence of influencing, engage with, and responding across all stakeholder levels with credibility. Excellent commercial skills: Able to produce and articulate realistic and deliverable product roadmaps that deliver business value Integrity: Willingness to speak up on difficult issues with own opinions, at the same time be humble and be able to ask for help Experience: Proven experience building user-centric conversation experiences an agile environment, ideally with a background which includes exposure to AI, NLU and NLP technologies on Salesforce Service Cloud and/or Ada Bot platform. Strategic thinking: demonstrate an ability to deliver forward looking product proposals and recommendations to stakeholders based on strong business requirements and product capabilities and new solutions Team overview: Group Digital Product Want to create a smooth and uninterrupted digital experience for millions of customers? Then our Group Digital Product team is the team for you. Agile, collaborative, data-driven and diverse, our team works on brilliant products like NOW and Peacock. That's not even the best part. We get to build our own software and our work has a global stage. Our team also delivers exceptional customer experiences and defines digital first propositions in customer journeys across all channels. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation. At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. The Digital Product team own the development and optimisation of our Customer Journeys and the Technology Management Systems that underpin those journeys. What you'll do: Create a personalised, contextual user experiences that can effectively engage and assist users to answer their questions and solve their problems without engaging an agent. Apply a broad range of user experience design skills to imagine, validate, design, and specify conversational behaviours. Analyse content, create scenarios and use cases, define customer chat (text) query patterns, to determine interaction flows, creating design specifications, and writing virtual assistant responses. Create conversational flows and tune for machine to human conversations across web, digital and voice channels Use data and user insights to optimise existing conversational flows and improve the channel retention rate. Collaborate with product owners, engineers, and cross-functional stakeholders to understand experience and technology requirements to provide innovative and thoughtful solutions. What you'll bring: Passion: great eye for spotting the improvements we could make for our customers and with a solid understanding of what enables successful chatbot journeys. Data Savvy: experience in leveraging data and robust insights to make decisions and recommendations to influence logical and outcome oriented customer journeys. Working in a dynamic environment: Enjoys working in an innovative and creative environment. Enjoys task-focused delivery, a fast pace of work and overcoming challenges. Strong multi-tasking abilities, flexibility, and patience in a fluid environment. Team player and professional attitude: Persistence, resilience and being helpful to others. Stakeholder Management: Candidate must have an excellent and proven track record of having established successful business relationships with stakeholders. Evidence of influencing, engage with, and responding across all stakeholder levels with credibility. Excellent commercial skills: Able to produce and articulate realistic and deliverable product roadmaps that deliver business value Integrity: Willingness to speak up on difficult issues with own opinions, at the same time be humble and be able to ask for help Experience: Proven experience building user-centric conversation experiences an agile environment, ideally with a background which includes exposure to AI, NLU and NLP technologies on Salesforce Service Cloud and/or Ada Bot platform. Strategic thinking: demonstrate an ability to deliver forward looking product proposals and recommendations to stakeholders based on strong business requirements and product capabilities and new solutions Team overview: Group Digital Product Want to create a smooth and uninterrupted digital experience for millions of customers? Then our Group Digital Product team is the team for you. Agile, collaborative, data-driven and diverse, our team works on brilliant products like NOW and Peacock. That's not even the best part. We get to build our own software and our work has a global stage. Our team also delivers exceptional customer experiences and defines digital first propositions in customer journeys across all channels. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation. At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
