IT SUPPORT ENGINEER
Reporting to the Head of IT
Squint Opera are a creative company, a large and talented team crafting extraordinary and unique work across many disciplines – from video content and animation, to interactive exhibitions, branding, websites, design, games and strategy. We work across different sectors, from the built environment, to arts and culture, children’s entertainment, events and placemaking. Our goal is to always produce great work, and to have fun.
Like other media companies we have a large IT footprint, lots of different software and tools, and a large render server farm. The IT team therefore needs to expand to provide support and maintenance as our IT footprint increases.
Summary
We are looking for a 2nd/3rd line Technical Support Engineer to provide pro-active support to our production team working across a broad range of technologies. You will be relied upon to diagnose and troubleshoot technical issues including account setup and network configuration. The role involves 1st line support to 3rd line support, must have can do attitude along with good communication and technical skills. In this role you will have a problem-solving attitude along with the ability to give clear technical instructions. Office based full-time role, occasional weekend work will be required and compensated with time off in lieu.
Main Responsibilities
Addressing user tickets regarding hardware, software and networking
Build and install PCs, Macs, telephone systems, wireless networks and peripheral devices related to desktop infrastructure
Manage and deploy software licenses
Maintain installations with routine maintenance
Manage and troubleshoot conferencing solutions (Webex, Zoom, Skype etc.)
Ensure all issues are properly logged
Prioritise and manage several open issues at any one time
Tracking issues through to resolution
Properly escalate unresolved issues to Head of IT & Production Director
Keeping IT records up to date and accurate
Document technical knowledge in the form of standards
Move computers and desks when needed, oversee office moves
Character Traits
Thrives in a varied, people facing role
Natural problem solver
Excellent communicator
Pro-active and responsive
Friendly and helpful
Organised and methodical
Qualifications / Experience
Required
>3 years experience as a IT Support Engineer or similar role in a creative production or post-production environment
Hands on experience with Windows /Mac OS environments
Microsoft Server, up to 2016 / 2019
Active Directory / Group Policy
Experience of Deployment tools like Microsoft SCCM
Ability to diagnose and troubleshoot basic technical issues
Ability to provide step by step technical help, both written and verbal
Familiarity with remote desktop applications
Familiarity with FTP
Experience of some level of Security/Firewall devices
Performing Tape Backup & Restore using Backup Exec.
Centrally Managed Antivirus
Office365 or Google Gsuite experience
Basic networking and patching
Desirable
Relevant certifications (e.g. MCP, MCSE, ITIL)
Degree in relevant field (e.g. Computer Science, Networking, Information Systems)
Any experience with Linux systems will be a plus.
Full-time
Salary: £28,000 to £35,000 depending on experience.
09.30 – 18.00 Mon – Friday with 1 hour for lunch
Please send your CV and salary expectations in the subject line to people@squintopera.com
Feb 17, 2020
Full time
IT SUPPORT ENGINEER
Reporting to the Head of IT
Squint Opera are a creative company, a large and talented team crafting extraordinary and unique work across many disciplines – from video content and animation, to interactive exhibitions, branding, websites, design, games and strategy. We work across different sectors, from the built environment, to arts and culture, children’s entertainment, events and placemaking. Our goal is to always produce great work, and to have fun.
Like other media companies we have a large IT footprint, lots of different software and tools, and a large render server farm. The IT team therefore needs to expand to provide support and maintenance as our IT footprint increases.
Summary
We are looking for a 2nd/3rd line Technical Support Engineer to provide pro-active support to our production team working across a broad range of technologies. You will be relied upon to diagnose and troubleshoot technical issues including account setup and network configuration. The role involves 1st line support to 3rd line support, must have can do attitude along with good communication and technical skills. In this role you will have a problem-solving attitude along with the ability to give clear technical instructions. Office based full-time role, occasional weekend work will be required and compensated with time off in lieu.
Main Responsibilities
Addressing user tickets regarding hardware, software and networking
Build and install PCs, Macs, telephone systems, wireless networks and peripheral devices related to desktop infrastructure
Manage and deploy software licenses
Maintain installations with routine maintenance
Manage and troubleshoot conferencing solutions (Webex, Zoom, Skype etc.)
Ensure all issues are properly logged
Prioritise and manage several open issues at any one time
Tracking issues through to resolution
Properly escalate unresolved issues to Head of IT & Production Director
Keeping IT records up to date and accurate
Document technical knowledge in the form of standards
Move computers and desks when needed, oversee office moves
Character Traits
Thrives in a varied, people facing role
Natural problem solver
Excellent communicator
Pro-active and responsive
Friendly and helpful
Organised and methodical
Qualifications / Experience
Required
>3 years experience as a IT Support Engineer or similar role in a creative production or post-production environment
Hands on experience with Windows /Mac OS environments
Microsoft Server, up to 2016 / 2019
Active Directory / Group Policy
Experience of Deployment tools like Microsoft SCCM
Ability to diagnose and troubleshoot basic technical issues
Ability to provide step by step technical help, both written and verbal
Familiarity with remote desktop applications
Familiarity with FTP
Experience of some level of Security/Firewall devices
Performing Tape Backup & Restore using Backup Exec.
Centrally Managed Antivirus
Office365 or Google Gsuite experience
Basic networking and patching
Desirable
Relevant certifications (e.g. MCP, MCSE, ITIL)
Degree in relevant field (e.g. Computer Science, Networking, Information Systems)
Any experience with Linux systems will be a plus.
Full-time
Salary: £28,000 to £35,000 depending on experience.
09.30 – 18.00 Mon – Friday with 1 hour for lunch
Please send your CV and salary expectations in the subject line to people@squintopera.com
Reporting to the Head of IT
Squint Opera are a creative company, a large and talented team crafting extraordinary and unique work across many disciplines – from video content and animation, to interactive exhibitions, branding, websites, design, games and strategy. We work across different sectors, from the built environment, to arts and culture, children’s entertainment, events and placemaking. Our goal is to always produce great work, and to have fun.
Like other media companies we have a large IT footprint, lots of different software and tools, and a large render server farm. The IT team therefore needs to expand to provide support and maintenance as our IT footprint increases.
Summary
We are looking for a 2nd/3rd line Technical Support Engineer to provide pro-active support to our production team working across a broad range of technologies. You will be relied upon to diagnose and troubleshoot technical issues including account setup and network configuration. The role involves 1st line support to 3rd line support, must have can do attitude along with good communication and technical skills. In this role you will have a problem-solving attitude along with the ability to give clear technical instructions. Office based full-time role, occasional weekend work will be required and compensated with time off in lieu.
Main Responsibilities
Addressing user tickets regarding hardware, software and networking
Build and install PCs, Macs, telephone systems, wireless networks and peripheral devices related to desktop infrastructure
Manage and deploy software licenses
Maintain installations with routine maintenance
Manage and troubleshoot conferencing solutions (Webex, Zoom, Skype etc.)
Ensure all issues are properly logged
Prioritise and manage several open issues at any one time
Tracking issues through to resolution
Properly escalate unresolved issues to Head of IT & Production Director
Keeping IT records up to date and accurate
Document technical knowledge in the form of standards
Move computers and desks when needed, oversee office moves
Character Traits
Thrives in a varied, people facing role
Natural problem solver
Excellent communicator
Pro-active and responsive
Friendly and helpful
Organised and methodical
Qualifications / Experience
Required
>3 years experience as a IT Support Engineer or similar role in a creative production or post-production environment
Hands on experience with Windows /Mac OS environments
Microsoft Server, up to 2016 / 2019
Active Directory / Group Policy
Experience of Deployment tools like Microsoft SCCM
Ability to diagnose and troubleshoot basic technical issues
Ability to provide step by step technical help, both written and verbal
Familiarity with remote desktop applications
Familiarity with FTP
Experience of some level of Security/Firewall devices
Performing Tape Backup & Restore using Backup Exec.
Centrally Managed Antivirus
Office365 or Google Gsuite experience
Basic networking and patching
Desirable
Relevant certifications (e.g. MCP, MCSE, ITIL)
Degree in relevant field (e.g. Computer Science, Networking, Information Systems)
Any experience with Linux systems will be a plus.
Full-time
Salary: £28,000 to £35,000 depending on experience.
09.30 – 18.00 Mon – Friday with 1 hour for lunch
Please send your CV and salary expectations in the subject line to people@squintopera.com
Aug 20, 2019
Full time
Reporting to the Head of IT
Squint Opera are a creative company, a large and talented team crafting extraordinary and unique work across many disciplines – from video content and animation, to interactive exhibitions, branding, websites, design, games and strategy. We work across different sectors, from the built environment, to arts and culture, children’s entertainment, events and placemaking. Our goal is to always produce great work, and to have fun.
Like other media companies we have a large IT footprint, lots of different software and tools, and a large render server farm. The IT team therefore needs to expand to provide support and maintenance as our IT footprint increases.
Summary
We are looking for a 2nd/3rd line Technical Support Engineer to provide pro-active support to our production team working across a broad range of technologies. You will be relied upon to diagnose and troubleshoot technical issues including account setup and network configuration. The role involves 1st line support to 3rd line support, must have can do attitude along with good communication and technical skills. In this role you will have a problem-solving attitude along with the ability to give clear technical instructions. Office based full-time role, occasional weekend work will be required and compensated with time off in lieu.
Main Responsibilities
Addressing user tickets regarding hardware, software and networking
Build and install PCs, Macs, telephone systems, wireless networks and peripheral devices related to desktop infrastructure
Manage and deploy software licenses
Maintain installations with routine maintenance
Manage and troubleshoot conferencing solutions (Webex, Zoom, Skype etc.)
Ensure all issues are properly logged
Prioritise and manage several open issues at any one time
Tracking issues through to resolution
Properly escalate unresolved issues to Head of IT & Production Director
Keeping IT records up to date and accurate
Document technical knowledge in the form of standards
Move computers and desks when needed, oversee office moves
Character Traits
Thrives in a varied, people facing role
Natural problem solver
Excellent communicator
Pro-active and responsive
Friendly and helpful
Organised and methodical
Qualifications / Experience
Required
>3 years experience as a IT Support Engineer or similar role in a creative production or post-production environment
Hands on experience with Windows /Mac OS environments
Microsoft Server, up to 2016 / 2019
Active Directory / Group Policy
Experience of Deployment tools like Microsoft SCCM
Ability to diagnose and troubleshoot basic technical issues
Ability to provide step by step technical help, both written and verbal
Familiarity with remote desktop applications
Familiarity with FTP
Experience of some level of Security/Firewall devices
Performing Tape Backup & Restore using Backup Exec.
Centrally Managed Antivirus
Office365 or Google Gsuite experience
Basic networking and patching
Desirable
Relevant certifications (e.g. MCP, MCSE, ITIL)
Degree in relevant field (e.g. Computer Science, Networking, Information Systems)
Any experience with Linux systems will be a plus.
Full-time
Salary: £28,000 to £35,000 depending on experience.
09.30 – 18.00 Mon – Friday with 1 hour for lunch
Please send your CV and salary expectations in the subject line to people@squintopera.com
What it's about This is an exciting time as we transform our core IT systems to achieve our ambitious goal of delivering qualifications to 100 million learners worldwide. Your critical role will be to ensure our hard working teams based in Coventry, the rest of the UK and internationally can make this a reality by applying your expertise in end user computing support. You will have the opportunity to add value on a daily basis, resolving business critical computing issues for end users. You will also be expected to build credibility with stakeholders through a customer-facing presence at our IT helpdesk pITstop and tackle a wide variety of tasks such as providing technical meeting room support and desk assistance. There are also lots of opportunities for career development, contributing to projects to enhance the users experience through hardware and software upgrades. This is a role that would be suitable for an experienced Desktop Support Engineer interested in taking on additional responsibilities with the potential to become a future leader within our organisation. Why Coventry? Coventry provides a city lifestyle whilst also offering countryside retreat for those who enjoy the outdoor life; it has excellent transport links to Birmingham and London and is a stone's throw away from Shakespeare's birthplace, Stratford-upon-Avon. Coventry has big plans for future development as the UK's City of Culture 2021; it will also host the 2022 Commonwealth Games. It has a rich heritage with lots to see and do, including the Godiva music festival every year. What you'll be doing Providing high quality support for all Cambridge Assessment staff accurately resolving and fulfilling incidents and service requests, both locally onsite and remotely. Taking ownership of incidents and service requests and acting on own initiative to ensure customer needs are fully met Monitoring, creating and publishing KPIs on key SMEs areas Liaising with multiple resolver groups, third parties and managers in order to ensure effective customer service delivery. Providing support for the customer-facing IT helpdesk pITstop and meeting rooms including planned weekends as needed inside of your weekly working hours. Creating and maintaining documentation on services and applications. Project work including; network, hardware, and system upgrades as required. What we're looking for We are looking for someone to join the local team in Coventry (part of a wider team across the UK) who can provide an effective and efficient end user support across the whole of Cambridge Assessment. This is critical to the smooth running of our everyday functionality as the ability to deliver efficient support for our customers can mean the difference between success and failure in a time of heightened need, which impacts on organisational reputation. Qualifications: Desirable ITILv3 Foundation Desirable IT qualification, Microsoft, A+ etc. Desirable NVQ or A level or higher educational qualification Skills: Excellent time management skills Expertise with Desktop Services technologies Expertise with End User computing solutions and applications Exceptional analytical, problem-solving, and mathematical skills Excellent written and oral communication skills, inluding listening and interpersonal skills. Experience Multiple years' experience working in End User Computing / I.T. Support, team-oriented, collaborative, and customer focus environment. In depth experience in incident and request fulfilment processes Experience with end user technologies such as: Microsoft (Office) 365 Suite of applications Endpoint Manager / SCCM / Intune Ivanti ITSM Service Management Tool / Ticketing system (or equivalent) Windows Operating Systems Video Conferencing solutions - Polycom, Surface Hubs Microsoft Teams or Skype for Business Telephony solutions Microsoft Exchange Online (or Premises) VDI Solutions - Citrix and / or Vmware In depth knowledge of IT end-to-end incident management including a knowledge of incident management tools and best practises. (desirable) Proficiency in process formulation, process improvement and communication to others (desirable) The successful candidate will have the ability to effectively prioritise and execute tasks in a fast paced environment, in order to do this they will need excellent attention to detail and a strong understanding of customer centricity and service orientation focusing on business satisfaction. They will be highly self-motivated and directed as well as having their behaviours strongly aligned with the company's values of Collaboration, Innovation & Improvement, Openness and Responsibility Who we are Cambridge Assessmentis Europe's largest assessment group, incorporating three major awarding bodies. It plays a leading role in researching, developing and delivering assessment to eight million candidates in 170 countries every year. The Group is a department of the University of Cambridge and a not-for-profit organisation. This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits. Benefits In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work: Generous contributory pension 28 days annual leave, plus bank holidays Annual performance related bonus and increases (discretionary) Enhanced maternity/paternity pay Employee discount and cash back scheme at 2,500 retailers Cycle scheme Season Ticket Loan Subsidised staff restaurants Support for professional qualifications Discounted access to the University of Cambridge Sport Centre, along with various other local gyms. We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you. The closing date for receipt of applications is 14 February and interviews will be held whilst this advert is open, so we reserve the right to close before the deadline. To apply, please upload your CV and covering letter by clicking the APPLY button. If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application. CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER
Jan 18, 2021
Full time
What it's about This is an exciting time as we transform our core IT systems to achieve our ambitious goal of delivering qualifications to 100 million learners worldwide. Your critical role will be to ensure our hard working teams based in Coventry, the rest of the UK and internationally can make this a reality by applying your expertise in end user computing support. You will have the opportunity to add value on a daily basis, resolving business critical computing issues for end users. You will also be expected to build credibility with stakeholders through a customer-facing presence at our IT helpdesk pITstop and tackle a wide variety of tasks such as providing technical meeting room support and desk assistance. There are also lots of opportunities for career development, contributing to projects to enhance the users experience through hardware and software upgrades. This is a role that would be suitable for an experienced Desktop Support Engineer interested in taking on additional responsibilities with the potential to become a future leader within our organisation. Why Coventry? Coventry provides a city lifestyle whilst also offering countryside retreat for those who enjoy the outdoor life; it has excellent transport links to Birmingham and London and is a stone's throw away from Shakespeare's birthplace, Stratford-upon-Avon. Coventry has big plans for future development as the UK's City of Culture 2021; it will also host the 2022 Commonwealth Games. It has a rich heritage with lots to see and do, including the Godiva music festival every year. What you'll be doing Providing high quality support for all Cambridge Assessment staff accurately resolving and fulfilling incidents and service requests, both locally onsite and remotely. Taking ownership of incidents and service requests and acting on own initiative to ensure customer needs are fully met Monitoring, creating and publishing KPIs on key SMEs areas Liaising with multiple resolver groups, third parties and managers in order to ensure effective customer service delivery. Providing support for the customer-facing IT helpdesk pITstop and meeting rooms including planned weekends as needed inside of your weekly working hours. Creating and maintaining documentation on services and applications. Project work including; network, hardware, and system upgrades as required. What we're looking for We are looking for someone to join the local team in Coventry (part of a wider team across the UK) who can provide an effective and efficient end user support across the whole of Cambridge Assessment. This is critical to the smooth running of our everyday functionality as the ability to deliver efficient support for our customers can mean the difference between success and failure in a time of heightened need, which impacts on organisational reputation. Qualifications: Desirable ITILv3 Foundation Desirable IT qualification, Microsoft, A+ etc. Desirable NVQ or A level or higher educational qualification Skills: Excellent time management skills Expertise with Desktop Services technologies Expertise with End User computing solutions and applications Exceptional analytical, problem-solving, and mathematical skills Excellent written and oral communication skills, inluding listening and interpersonal skills. Experience Multiple years' experience working in End User Computing / I.T. Support, team-oriented, collaborative, and customer focus environment. In depth experience in incident and request fulfilment processes Experience with end user technologies such as: Microsoft (Office) 365 Suite of applications Endpoint Manager / SCCM / Intune Ivanti ITSM Service Management Tool / Ticketing system (or equivalent) Windows Operating Systems Video Conferencing solutions - Polycom, Surface Hubs Microsoft Teams or Skype for Business Telephony solutions Microsoft Exchange Online (or Premises) VDI Solutions - Citrix and / or Vmware In depth knowledge of IT end-to-end incident management including a knowledge of incident management tools and best practises. (desirable) Proficiency in process formulation, process improvement and communication to others (desirable) The successful candidate will have the ability to effectively prioritise and execute tasks in a fast paced environment, in order to do this they will need excellent attention to detail and a strong understanding of customer centricity and service orientation focusing on business satisfaction. They will be highly self-motivated and directed as well as having their behaviours strongly aligned with the company's values of Collaboration, Innovation & Improvement, Openness and Responsibility Who we are Cambridge Assessmentis Europe's largest assessment group, incorporating three major awarding bodies. It plays a leading role in researching, developing and delivering assessment to eight million candidates in 170 countries every year. The Group is a department of the University of Cambridge and a not-for-profit organisation. This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits. Benefits In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work: Generous contributory pension 28 days annual leave, plus bank holidays Annual performance related bonus and increases (discretionary) Enhanced maternity/paternity pay Employee discount and cash back scheme at 2,500 retailers Cycle scheme Season Ticket Loan Subsidised staff restaurants Support for professional qualifications Discounted access to the University of Cambridge Sport Centre, along with various other local gyms. We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you. The closing date for receipt of applications is 14 February and interviews will be held whilst this advert is open, so we reserve the right to close before the deadline. To apply, please upload your CV and covering letter by clicking the APPLY button. If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application. CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER
C++ Developer / Virtual Reality / VR / Games Developer / Principal VR Developer / Contract / Remote
A highly successful software and hardware company are looking for an experienced and talented principal C/ C++ Developer to innovate a virtual reality experience, based on ultra-low latency wireless tracking and display technology.
The successful C/++ Developer / Game Developer will be an experienced Virtual Reality Developer and a strong generalist in the field of game programming. Experience with motion control development or video codec experience would be a benefit.
This is a remote contract position so all the work can be completed from home, and the occasional trip to their head office in Cambridge will be required to meet the team.
The C/C++ Developer / Game Developer will also need to be a proactive self-starter who wants to take control of this exciting new project.
The key requirements for the C/C++ developer include:
- At least 3+ years game/VR development industry experience
- Bachelor`s Degree or higher in Computer Science, Maths, or Engineering
- C/C++
- Virtual Reality development experience (Oculus Rift, Vive, Playstation VR, or Gear VR)
- Self-starting and a high level of professional responsibility
- Strong technical and communication skills
Your main responsibilities as the principle C/ C++ Developer will include:
- Prototype, design, and implement new virtual reality engine APIs
- Tackle ANY necessary programming tasks required to ship fully working demos of the new VR APIs
- Review new product requirements, provide feedback, and contribute to project planning activities
If you are available for contract work within the next three weeks then please apply to this advert for immediate feedback on your CV.
This is a long term contract position, paid at a competitive day rate.
C++ Developer / Virtual Reality / VR / Games Developer / Principal VR Developer / Contract
Sep 09, 2016
C++ Developer / Virtual Reality / VR / Games Developer / Principal VR Developer / Contract / Remote
A highly successful software and hardware company are looking for an experienced and talented principal C/ C++ Developer to innovate a virtual reality experience, based on ultra-low latency wireless tracking and display technology.
The successful C/++ Developer / Game Developer will be an experienced Virtual Reality Developer and a strong generalist in the field of game programming. Experience with motion control development or video codec experience would be a benefit.
This is a remote contract position so all the work can be completed from home, and the occasional trip to their head office in Cambridge will be required to meet the team.
The C/C++ Developer / Game Developer will also need to be a proactive self-starter who wants to take control of this exciting new project.
The key requirements for the C/C++ developer include:
- At least 3+ years game/VR development industry experience
- Bachelor`s Degree or higher in Computer Science, Maths, or Engineering
- C/C++
- Virtual Reality development experience (Oculus Rift, Vive, Playstation VR, or Gear VR)
- Self-starting and a high level of professional responsibility
- Strong technical and communication skills
Your main responsibilities as the principle C/ C++ Developer will include:
- Prototype, design, and implement new virtual reality engine APIs
- Tackle ANY necessary programming tasks required to ship fully working demos of the new VR APIs
- Review new product requirements, provide feedback, and contribute to project planning activities
If you are available for contract work within the next three weeks then please apply to this advert for immediate feedback on your CV.
This is a long term contract position, paid at a competitive day rate.
C++ Developer / Virtual Reality / VR / Games Developer / Principal VR Developer / Contract
