737 jobs found

Description: The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts will record information relayed from the customer and the troubleshooting steps performed along with their corresponding results accurately in the case management system. The Service Desk Analyst assigns, prioritizes, and resolves incidents and requests in an efficient and concise manner. The analyst will maintain a high first-call resolution rate while meeting or exceeding performance metrics for utilization, occupancy, and ready time in queue. Manage personal queue of open tickets and continually follow up to ensure timely incident resolution and customer satisfaction. Proactively identify and take steps to resolve or eliminate recurring incident types. Participate in process improvement and knowledge documentation activity to positively impact customer satisfaction and increase operating effectiveness and efficiency. Summary/Objective Respond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously into the case management system. Monitor tickets generated by Case Management Systems for critical problems; perform first-level troubleshooting to diagnose issues and escalate to the appropriate provider. Monitor and enforce system security guidelines for all clients. Create user accounts and access rights for clients when applicable. Administer, configure, and maintain Microsoft Windows Server environments, ensuring optimal performance, security and reliability. Collaborate with IT team members to monitor, manage and troubleshoot M365 services including Azure, EntraID and Intune Assist with administering M365 services such as Exchange online, Sharepoint, Azure and other related applications Provide exceptional customer service to all clients. Proactively support and maintain effective user relationships by educating clients on system operations and applications. Utilize all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards. Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature to ensure customer productivity. Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction. Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies to provide technically accurate solutions to customers. Administer Microsoft based systems as a shared responsibility, Active Directory, GPOs, DNS, NFS, and related enterprise management systems Administrative management of Web services such as IIS and Apache Ability to create new and manage email accounts in M365. Basic administrative support of databases such as Microsoft SQL and MySQL Work with a variety of proprietary customer applications for implementation and perform upgrades as required. As necessary, work with application support team for full resolution of any issues. Assist to develop internal documentation and procedures related to specific customer environments. Participate in after-hours (24 7) support on-call rotation, which will include calls on various technology platforms (including, but not limited to, Microsoft OS and basic network support) Participate in duties as assigned such as application support, patch management, client support activities, etc. Position Type/Expected Hours of Work Position is typically Monday through Friday, 8am to 5pm Eastern. Work time must be flexible for occasional outside normal business hours work based on client demand or need. Participation in an on-call schedule that is estimated to be one week on, six weeks off (on average). Travel Limited travel to/from the data center and/or client locations. Requirements: Competencies Proficient with wide range of technologies (Microsoft, Citrix, VMWare, Hyper-V, etc.) Working knowledge of PC's, operating systems, applications, networks, and hardware concepts Customer focused Understanding of IT processes and procedures concepts Excellent troubleshooting capabilities Monitoring of server performance and troubleshoot problem areas as needed Basic understanding of M365 environments including, Azure, Entra ID, Intune, and others. Strong analytical and problem-solving ability to effectively prioritize and execute tasks Good written, oral, and interpersonal communication skills Ability to work within an on-call rotation as well as nights and weekends Highly self-motivated and directed with keen attention to details Ability to work both independently and in a collaborative team environment Ability to grow and learn new technologies Willingness to learn, maintain, and sustain current and new technology related certifications and trainings, as offered or required Required Education and Experience 5+ years of experience with case management, troubleshooting, and service desk support. Minimum of High School Diploma Required Certificate and/or bachelor's degree in technology preferred PIed61-1750

Position/Department Summary: The Epic Analyst II - Grand Central/Prelude/Real Time Eligibility is responsible for the design, build, implementation, testing, and support of the Epic Grand Central, Prelude, and Real-Time Eligibility (RTE) modules. The analyst collaborates closely with operational leaders, end users, and IT peers to ensure system functionality aligns with clinical and administrative workflows and organizational objectives. This role serves as a key liaison between users and the Epic technical teams, ensuring a high level of customer service and effective resolution of system issues. Principal Duties and Responsibilities: Provides day-to-day build, maintenance, and support for Epic Grand Central, Prelude, and RTE applications. Partners with clinical and administrative stakeholders to understand business needs and translate them into effective Epic workflows and configurations. Designs, tests, and implements system changes, enhancements, and new functionality following BCH change management standards. Troubleshoots and resolves application and integration issues, escalating complex issues as needed. Participates in system upgrades, validation, and optimization initiatives to ensure continued system reliability and efficiency. Develops and maintains detailed system documentation, workflow diagrams, and support materials. Collaborates closely with the training team and operational leaders to ensure smooth adoption of new functionality. Participates in 24/7 on-call rotation and scheduled maintenance activities as required. Supports continuous improvement and standardization efforts across Epic modules and BCH departments. Minimum Qualifications: Bachelor's degree or equivalent work experience required. Minimum of 2 years of relevant Epic application support experience Demonstrated understanding of patient registration, admission, discharge, transfer (ADT), and eligibility workflows. Strong troubleshooting, analytical, and communication skills with the ability to work collaboratively with both technical and non-technical teams. Certifications: Epic Grand Central Certified / Accredited - required Epic Prelude Certified/Accredited - required Preferred Qualifications: Epic Real-Time Eligibility (RTE) certification - preferred Additional Epic certifications or cross-certifications - a plus Familiarity with Epic integration points, interface workflows, and downstream system impacts. Experience with project coordination or participation in Epic upgrade cycles. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position: Business Analyst (Ref: 18410) Location: Indianapolis, IN USA, 46204 Salary: $43.20/hr. Duration: 1 Years 0 Months 18 Days - Contract Openings: 1 Deadline: 06/26/2026 Description: Local Candidate Only Hybrid We are seeking a Business Analyst who will provide technological analysis for system software. Essential Duties/Responsibilities: Understanding of the mission, vision, goals, user groups, business processes and workflows, and how MaGIK supports the business units. Work at the highest level of information systems analysis while considering the technical and/or business implications of the application of technology and/or improve processes to the current and future business environment Promotes the use of technical services to resolve business issues within the group, division, or program area. Deliver technical business solutions to customers while managing the expectations of customers, stakeholders, peers, and management. Conducts daily interaction with the other MaGIK sub-teams (software development, quality assurance, systems support, and project management) including activity statuses, project planning, resource planning, issue management, and information updates. Formulates and defines systems scope and objectives through research and fact-finding combined with a basic understanding of user needs, business systems and industry requirements for identified performance improvement projects. Meets regularly with customer, stakeholders and management providing project and status updates. Ensures business and user needs are met with timely and accurate service. Interacts with project managers to ensure project schedules and compliance. Participate in development of technical standards, procedures, and policies. Performs related duties as assigned. Solid experience and knowledge of industry standards for business analysis methodologies; including but not limited to wire framing, conceptual design, developing functional and non-functional requirements, creating user stories, creating traceability matrices, developing business workflows, translating business requests for IT and vice versa; and system testing including system testing documentation. Deep understanding of financial workflows and hands-on experience translating complex financial operations into scalable IT system requirements, configuration changes, and technical workflows. Advanced knowledge and experience of Microsoft products: Outlook, SharePoint, Word, Excel, Project, and Visio. Other knowledge or useful experience of Salesforce, Jira, and Axure RP. Expertise with full software development life cycle including software system analysis, functional design, technical design, development, testing, code review and production system support (Expert) Ability to understand QA/Testing Approaches and Applications Strong understanding and experience of SDLC and IT governance methodologies, tools and approaches to successful project implementations; including Agile and Waterfall software development methodologies and project management principles. Must have ability to quickly obtain a working knowledge of the IN-Child Welfare information systems. Must have ability to quickly obtain a working knowledge of the child welfare operations and functions of the divisions. Must have the interpersonal and organizational skills necessary to assist large technology project staffs composed of multiple levels of technologist and related child welfare services staff to recommend and manage solutions or resolve issues related to child welfare business systems. Must have the knowledge and skills needed to assist the division in quality assurance, strategic planning and development, process improvements, and client relationships. Must be current in the knowledge of new technologies relevant to child welfare business systems that will allow discussions and recommendations to division managers and their staff. Required / Desired Skills Bachelors Degree Required - 4 Years Experience performing business process analysis and creating documentation including BRDs, FRDs, user stories, and traceability matrices Required - 5 Years Experience in business process modeling and workflow design using Visio, BPMN, or similar tools Required - 5 Years Experience working across the full Software Development Lifecycle (SDLC), including analysis, design, testing support, and implementation Required - 5 Years Experience working in Agile and/or Waterfall environments using tools such as Jira or similar systems Required - 5 Years Experience supporting system testing, including test case development, UAT execution, and defect tracking Required - 5 Years Experience performing data analysis using SQL, advanced Excel, or Power BI for reporting and validation Required - 5 Years Experience working with systems integration concepts, including APIs (REST/SOAP) and data flow validation Required - 5 Years Experience working with enterprise platforms such as Salesforce, ERP systems, or similar technologies Required - 5 Years Salesforce Certified Administrator or Business Analyst Required - 1 Years Knowledge of Child Welfare Required - 1 Years PBA/CBAP Certification Required - 1 Years MCSE/CSEP Certification Required - 1 Years

Job Description Ranked for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS). Education Certification in Cadence/Prelude or needs to obtain based on Epic educational requirements. Certification in Real Time Eligibility (RTE) or needs to obtain based on Epic educational requirements. Proficient in Microsoft applications including Word, Excel, and PowerPoint Associate or bachelor's degree or equivalent hospital experience preferred with a focus in healthcare, business, or information systems. Experience / Qualifications Prior analyst experience working with scheduling and registration systems. Work history/knowledge of scheduling and registration operations Prior experience with Epic's Cadence and Prelude modules a plus. Knowledge of the operational practices of scheduling and payer authorization, including nuances of provider schedules within an organization, scheduling practices for certain types of visits, and how these practices relate to the medical record flow for appointments. Knowledge of areas that integrate with Cadence, including check-in, registration, benefits, referrals, PCP assignment and orders. Intermediate proficiency in Microsoft Excel. Strong interpersonal communication and organization skills required. Work history in a Healthcare IT required. Position Summary The Epic Cadence/Prelude Application Analyst supports the mission of JMC by configuring and supporting financial applications within the Epic electronic health record (EHR) software. The Epic Cadence and Prelude Application Analyst serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Epic Cadence and Prelude Application Analyst will provide application support and optimization. The Epic Cadence and Prelude Application Analyst must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Participates in planning, implementation and go-live activities for the assigned application which will include being on-site with the customer, gathering specifications, discovery questions, capturing process gaps, demonstrating Epic foundation build and workflow design and tracking risk/issues and requests. Comprehends and practices standards such as shared vs separate build guidelines, change control process, Guiding principles, Affiliate naming and numbering convention, data migration, support incident tracking and optimization request process for affiliates. Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners, and customers in a consistent manner. Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner. Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner. Actively monitors assigned support tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner. Under direction of senior team members, performs workflow analysis and design with input and guidance from key operational leadership. Facilitates workflow adoption on new processes. Participates in system testing events by executing scripts. Accurately documents and reports any noted errors or deficiencies. Provides support to departments/end users during system upgrade and optimization activities. Executes assigned tasks under the supervision of senior team members/management. Ensures Tasks are completed within specified time frame. Utilizes system knowledge and available resources to address routine issues. Actively participates in departmental and customer team meetings. Provides input, and acts as a team resource by taking notes or other support activities. Maintains up-to-date application knowledge for assigned applications/process areas. Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks. Actively participates in testing of downtime processes. Activities may include executing test scripts, working with end users or other tasks to support downtime activities. Participates in discussions related to the development of training content for users. Provides support to formal training classes, when necessary, in the form of proctoring, materials preparation or other tasks as necessary. Performs other duties as assigned. Team Member Competencies Establishing Relationships Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others. Peer Support Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team. Inspiring and Motivating Others Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Works well with others, build consensus, and ensures cooperation to complete tasks and positive workflow. Demonstrating Emotional Intelligence Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills. Acting with Integrity Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments. Being a Champion for Change and Innovation Supports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change. Communicating Effectively Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization. Promoting Diversity and Inclusion Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds. Physical Requirements Intermittent periods of standing, walking, sitting, minor lifting, and extensive computer work. Threshold Requirements These threshold requirements are required and completed on a yearly basis. Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation. TB/PPD Surveillance Program. Maintenance of required professional licensing and/or certification(s).

Job Description Ranked for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS). Education Bachelor's degree in Clinical Informatics, Computer Science, Information Systems, Business Computer Systems, or equivalent experience in healthcare or IT related field. Experience / Qualifications Epic Certified in respective application upon hire or obtain within 9 months of employment Proficient in Microsoft applications including Word, Excel, and PowerPoint Registered Nurse or Allied Health Professional Prior analyst experience working with inpatient clinical systems. Work history/knowledge of inpatient clinical operations (e.g., order entry, clinical documentation, etc.) Prior experience with Clinical Documentation inc, Stork L&D, Secure Chat, & Rover a plus. Work history/knowledge of Inpatient/OB Nursing workflows Strong interpersonal communication and organization skills required. Work history in a Healthcare required. Position Summary The Epic Inpatient Application Analyst supports the mission of JMC by configuring and supporting Inpatient ClinDoc applications within the Epic electronic health record (EHR) software. The Epic Inpatient Application Analyst serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Epic Inpatient Application Analyst will provide application support and optimization. The Epic Inpatient Application Analyst must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The team member must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Acting as the primary support contact for the application's end users Identifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them. Guiding workflow design, building, and testing the system, and analyzing other technical issues associated with Epic software. Identifying and implementing requested changes to the system Serving as a liaison between end users' workflow needs and Epic implementation staff. Maintaining regular communication with Epic representatives, including participating in weekly project team meetings Working with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline. Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions. Participating in training and working with end users Troubleshooting problems and questions Reviewing the status of projects and issues on an ongoing basis with leadership Holding weekly communications with team members to discuss the status of deliverables, shared issues, end user concerns, budget, and upcoming milestones. Performs other duties as assigned. Team Member Competencies Establishing Relationships Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others. Peer Support Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team. Inspiring and Motivating Others Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Works well with others, build consensus, and ensures cooperation to complete tasks and positive workflow. Demonstrating Emotional Intelligence Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills. Acting with Integrity Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments. Being a Champion for Change and Innovation Supports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change. Communicating Effectively Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization. Promoting Diversity and Inclusion Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds. Physical Requirements Requires sitting for long periods of time, use of computer and other telecommunication devices. Must be able to work in a stressful environment, work independently, and be capable of critical thinking, making sound decisions, detail oriented, alert, and self-motivated. Threshold Requirements These threshold requirements are required and completed yearly basis Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation TB/PPD Surveillance Program Maintenance of required professional licensing and/or certification(s). This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position.

Job Description Ranked for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS). Education Bachelor's degree in Clinical Informatics, Computer Science, Information Systems, Business Computer Systems, or equivalent experience in healthcare or IT related field. Experience / Qualifications Epic Certified in respective application upon hire or obtain within 9 months of employment Proficient in Microsoft applications including Word, Excel, and PowerPoint Registered Nurse or Allied Health Professional Prior analyst experience working with inpatient clinical systems. Work history/knowledge of inpatient clinical operations (e.g., order entry, clinical documentation, etc.) Prior experience with Clinical Documentation inc, Stork L&D, Secure Chat, & Rover a plus. Work history/knowledge of Inpatient/OB Nursing workflows Strong interpersonal communication and organization skills required. Work history in a Healthcare required. Position Summary The Epic Inpatient Application Analyst supports the mission of JMC by configuring and supporting Inpatient ClinDoc applications within the Epic electronic health record (EHR) software. The Epic Inpatient Application Analyst serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Epic Inpatient Application Analyst will provide application support and optimization. The Epic Inpatient Application Analyst must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The team member must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Acting as the primary support contact for the application's end users Identifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them. Guiding workflow design, building, and testing the system, and analyzing other technical issues associated with Epic software. Identifying and implementing requested changes to the system Serving as a liaison between end users' workflow needs and Epic implementation staff. Maintaining regular communication with Epic representatives, including participating in weekly project team meetings Working with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline. Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions. Participating in training and working with end users Troubleshooting problems and questions Reviewing the status of projects and issues on an ongoing basis with leadership Holding weekly communications with team members to discuss the status of deliverables, shared issues, end user concerns, budget, and upcoming milestones. Performs other duties as assigned. Team Member Competencies Establishing Relationships Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others. Peer Support Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team. Inspiring and Motivating Others Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Works well with others, build consensus, and ensures cooperation to complete tasks and positive workflow. Demonstrating Emotional Intelligence Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills. Acting with Integrity Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments. Being a Champion for Change and Innovation Supports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change. Communicating Effectively Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization. Promoting Diversity and Inclusion Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds. Physical Requirements Requires sitting for long periods of time, use of computer and other telecommunication devices. Must be able to work in a stressful environment, work independently, and be capable of critical thinking, making sound decisions, detail oriented, alert, and self-motivated. Threshold Requirements These threshold requirements are required and completed yearly basis Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation TB/PPD Surveillance Program Maintenance of required professional licensing and/or certification(s). This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position.

About the Team The Supply Chain team focuses on keeping things moving across all aspects of our business. They make an impact by ensuring our products get from the vendors to the DCs to the stores in the most efficient and timely way. Their goal is to improve each step within the process, so we have the right product at the right place at the right time for our pet parents. About the Location Collaborative Work Environment: At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote "flex day" (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success. About the Job This role works in the Phoenix Home Office - visa sponsorship, now or in the future, is not available for this role Sr. Business Systems Analyst, Supply Chain Position Summary The Sr. Business Systems Analyst is a key member of the Solutions team, responsible for designing, enhancing, and supporting scalable systems that power PetSmart's Supply Chain operations. This role partners closely with Supply Chain, IT, vendors, and cross-functional business teams to improve processes, strengthen system performance, and support the company's broader operational strategy. In this role, you will serve as a functional system administrator and subject matter expert for supply chain applications, including WMS platforms. You will use business process knowledge, data analysis, SQL, and system expertise to identify opportunities, solve complex problems, and deliver sustainable solutions that improve efficiency, visibility, and execution across the supply chain. Essential Duties and Responsibilities • Analyze supply chain business processes, identify improvement opportunities, and recommend scalable system and process solutions. • Partner with business stakeholders, IT teams, vendors, and operational leaders to support system enhancements, projects, and daily issue resolution. • Develop and execute project plans for identified improvement opportunities, including defining KPIs to measure success and business impact. • Use SQL and data analysis to create actionable insights that support Supply Chain decision-making. • Serve as a subject matter expert for WMS and related supply chain applications. • Support cross-functional projects, system configuration, testing, training, and process optimization. • Participate in a rotational on-call support schedule to help troubleshoot and resolve critical system issues, ensuring timely response and minimal operational disruption • Travel up to 25% to support projects, training, and process analysis. Supervisory Responsibility None Education and Experience • Bachelor's degree in Computer Science, Supply Chain Management, Retail, Business, or equivalent experience preferred. • 5+ years of relevant experience in business systems analysis, supply chain systems, systems functionality, or analytical process improvement. • Strong understanding of supply chain management strategies, processes, and concepts preferred. • Proven ability to solve complex issues through data analysis, root cause investigation, and cross-functional collaboration. • Self-starter with the ability to identify and drive system-based process improvements and cost-saving opportunities. • Demonstrated success supporting change management in a performance-driven environment. Technical Skills • Experience with relational databases and SQL, including Oracle, MS SQL, PostgreSQL, or similar platforms. • Experience with Manhattan or other warehouse, transportation, or distribution applications highly preferred. • Experience with Business Intelligence tools preferred. Additional Job Considerations This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients. Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results. On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team. This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position. About the Culture At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. We're more than a workplace, we're Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what's right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We'd still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart. Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet-friendly environment , bring your pets to work and enjoy the on-site dog park! On-Site Events & Adoptions , enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals "Top Dog" gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces "Sit & Stay" Café serving fresh breakfast and lunch options, snacks, & more " Lil Paws" NAEYC-accredited onsite childcare facility providing high-quality early education Paid Volunteer Opportunities to spend time doing good for causes close to heart Print Center and Business Services , Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

About the Team The Supply Chain team focuses on keeping things moving across all aspects of our business. They make an impact by ensuring our products get from the vendors to the DCs to the stores in the most efficient and timely way. Their goal is to improve each step within the process, so we have the right product at the right place at the right time for our pet parents. About the Location Collaborative Work Environment: At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote "flex day" (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success. About the Job :pointer-events-auto R6Vx5W_threadScrollVars scroll-mb- calc(var( scroll-root-safe-area-inset-bottom,0px)+var( thread-response-height scroll-mt- calc(var( header-height)+min(200px,max(70px,20svh " dir="auto" data-turn-id="request-WEB:8df0282e-d8ec-449b-b7e0-ea0c29b35489-3" data-turn-id-container="request-WEB:8df0282e-d8ec-449b-b7e0-ea0c29b35489-3" data-testid="conversation-turn-2" data-scroll-anchor="false" data-turn="assistant"> This role works in our Phoenix Home Office - visa sponsorship is not available POSITION SUMMARY - Senior Business Systems Analyst, Transportation The Lead Business Systems Analyst is responsible for designing, supporting, and optimizing scalable technology solutions that enhance PetSmart's Transportation operations. This role partners closely with cross-functional teams, carriers, vendors, and transportation stakeholders to improve operational efficiency through analytics, technology enablement, process optimization, and data-driven decision making. The position acts as a Transportation Systems and Analytics leader, translating operational challenges into technology-enabled solutions while leveraging Transportation Management Systems (TMS), business intelligence tools, and emerging AI capabilities to optimize network performance, improve carrier effectiveness, and drive continuous improvement across the transportation organization. ESSENTIAL DUTIES AND RESPONSIBILITIES • Analyze transportation business processes to identify operational inefficiencies and recommend scalable system-driven solutions to improve performance, service, and cost effectiveness. • Develop and execute project plans, implementation strategies, and process improvement initiatives aligned with Transportation operational goals. • Create and monitor KPIs and reporting metrics to measure project effectiveness, transportation performance, carrier service levels, network efficiency, and process improvements. • Utilize SQL and relational database knowledge to develop actionable insights, reporting, and analytical tools that support Transportation operations. • Collaborate with business partners, carriers, vendors, IT teams, and operations leadership to troubleshoot issues, perform root cause analysis, and implement sustainable solutions. • Serve as the business lead and subject matter expert for Transportation technology solutions and data analytics, translating operational requirements into actionable insights and technology-enabled improvements that enhance network performance. • Support transportation planning, carrier tendering, freight settlement, shipment visibility, and transportation execution processes through system configuration and optimization. • Participate in change management efforts to ensure successful adoption of new processes and technologies across Transportation operations. • Identify, evaluate, and pilot emerging transportation technologies that can improve network visibility, carrier performance, operational efficiency, and customer service. • Partner with business and technology teams to explore and implement AI, machine learning, and advanced analytics solutions that optimize transportation planning, routing, carrier selection, capacity management, and freight spend. EDUCATION & EXPERIENCE • Bachelor's degree in Computer Science, Supply Chain Management, Transportation, Logistics, Information Systems, or a related field preferred; equivalent professional experience may be considered. • Minimum of 5 years of experience in business systems analysis, transportation systems support, transportation management systems, logistics operations, or related analytical/technical roles. • Strong understanding of transportation operations, carrier management, freight planning, routing, execution, and logistics workflows preferred. • Proven ability to lead cross-functional problem-solving efforts involving detailed root cause analysis and innovative solution design. • Demonstrated success supporting organizational change management initiatives within fast-paced, performance-driven environments. • Experience working with enterprise Transportation Management Systems (TMS), transportation execution platforms, or related supply chain technologies. • Experience supporting parcel, LTL, truckload, and/or dedicated transportation operations preferred. TECHNICAL SKILLS • Strong experience with relational databases and SQL development (Oracle, MS SQL Server, PostgreSQL, or similar platforms). • Hands-on experience supporting Transportation Management Systems (TMS), freight execution platforms, carrier integration solutions, or transportation visibility tools. • Experience with Business Intelligence and reporting tools to support transportation analytics, KPI tracking, and operational performance management. • Knowledge of EDI, API integrations, carrier connectivity, freight settlement processes, and transportation-related data flows. • Understanding of AI, machine learning, predictive analytics, optimization technologies, and their practical application within transportation and supply chain operations. • Experience evaluating and implementing transportation technology solutions, including visibility platforms, network optimization tools, automation technologies, and AI-enabled decision support systems. • Strong analytical, troubleshooting, and problem-solving capabilities with the ability to translate business requirements into technical solutions. • Proficiency with Microsoft Office applications, particularly Excel for transportation analytics, reporting, and data management. Additional Job Considerations This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients. Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results. On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team. This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position. About the Culture At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. We're more than a workplace, we're Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what's right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We'd still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart. Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet-friendly environment , bring your pets to work and enjoy the on-site dog park! On-Site Events & Adoptions , enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals "Top Dog" gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces "Sit & Stay" Café serving fresh breakfast and lunch options, snacks, & more "Lil Paws" NAEYC-accredited onsite childcare facility providing high-quality early education Paid Volunteer Opportunities to spend time doing good for causes close to heart Print Center and Business Services , Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

Senior Area Transmission Planner location: PORTLAND, OR, US, 97232 Company: PacifiCorp Power Your Greatness PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion and belonging. General Purpose Join our team and play a key role in shaping the future of our transmission system! In this role, you'll apply advanced engineering expertise to support system compliance with NERC and WECC reliability standards, while developing and executing complex studies, designs, and performance evaluations across the full lifecycle of transmission and generation facilities from planning and design through construction, operation, and maintenance. Responsibilities for Planner Levels: Design, develop, modify, and evaluate main grid transmission systems, processes, or facilities to support Company objectives, utilizing engineering methods to demonstrate compliance with NERC/WECC reliability standards. Develop highly complex engineering studies, plans, specifications, calculations, evaluations, design documents, and performance assessments to the main grid. Act as a lead expert in the work group; train and mentor associate and career level planners, engineers, technicians and drafters. Determine methods and techniques for obtaining results. Recommend alternative engineering solutions to management to meet business needs. Deliver on commitments and manage outside engineering services to accomplish the assigned work. Maintain project timeliness and budgets. Participate in the development of new WECC/NERC standards to influence the successful implementation of clear/concise standards that support improved reliability for the electric system. Coordinate with neighboring utilities on planning studies for interconnected transmission and generation facilities. Prepare the annual screening studies for NERC compliance. Perform main grid power flow stability studies. Additional Responsibilities for Planner II: Develop highly complex engineering studies, plans, specifications, calculations, evaluations, design documents, and performance assessments to the main grid. Requirements for Planner Levels: Bachelor's degree in Electrical Engineering. A minimum of five or more years of directly related experience in transmission modeling, transmission system engineering and/or transmission system planning. Project management and leadership skills including the ability to work as a team member, to maintain project timelines, budgets, and deliver on commitments. Knowledge of applicable federal, state, local laws, regulations, the National Electric Codes, and NERC and WECC reliability standards. Ability to perform effectively in high-pressure situations while maintaining focus and calm. Demonstrated communication (written, verbal and presentation) and interpersonal skills involving the ability to work cross-functionally to understand requirements, present alternatives, and recommendations. Proficient with the use of personal computers including automated tools and software applications including power flow and dynamic analysis, data base management (PI), Visio, Microsoft Office Suite including Access, and use of EMS or SCADA. Additional Requirements for Planner II: A minimum of eight or more years of directly related experience in transmission modeling, transmission system engineering and/or transmission system planning. Advanced technical degree or professional engineer (PE) required. Preferences Professional Engineer (PE) certification Power Option (particularly Power System Analysis) Advanced Degree Additional Information Req Id: 114652 Company Code: PacifiCorp Primary Location: PORTLAND, OR Department: Power Delivery Schedule: Full Time, 100% onsite Hiring Range: $102,000 - $161,370 This position is eligible for an annual discretionary performance incentive bonus of up to 15.00%. Position will be filled at the level that commensurates with the successful candidate's applicable skills and experience. At PacifiCorp, we understand that living a healthy lifestyle isn't just about your physical health - your mental, financial, and social wellbeing also play an important role. That's why we offer a wide range of benefits designed to help you live a more balanced lifestyle Our Benefits include: Medical, dental, and vision insurance 401k with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorp makes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute. Life insurance Additional voluntary benefits, including pet insurance Tuition Assistance Mass Transit Pass for employees in our Portland and Salt Lake City Offices. Work Life Balance: Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union) Paid short-term disability leave and long-term disability insurance Paid Parental Leave Paid Bereavement Leave Employee Assistance Program supporting mental and emotional wellbeing For more information, please visit: Employees must be able to perform the essential functions of the position with or without accommodation. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations. Nearest Major Market: Portland Oregon Career Segment: Power Systems, Systems Engineer, Systems Analyst, Testing, Electrical Engineering, Energy, Engineering, Technology PIa0a802b00f73-2954

Sr Metering Analyst location: SALT LAKE CITY, UT, US, 84116 Company: PacifiCorp POWER YOUR GREATNESS PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion and belonging. General Purpose Conducts analysis through research, gathering and interpretation of data, development of alternatives and recommendations. Presents analysis and recommendations to management and may implement selected alternative. Analyses include, but are not limited to, feasibility studies, cost/benefit analysis, trending/forecasting, financial analysis, budget analysis and reporting. Responsibilities Promote a customer first culture and commit to delivering outstanding results for customers. Conduct analysis through research, gathering, and interpretation of data. Present analysis and recommendations to management and implement selected alternative. Maintain data impacting financial results, including reconciliation with other data sources. Audit business system data, examine actuals against targets, forecast performance, analyze business processes, and conduct special studies. Present analysis but not limited to feasibility studies, cost/benefit analysis, trending/forecasting, financial analysis, budget analysis, and reporting. Report on performance and assist in developing alternatives and recommendations for improvement to management. Provide training and communication of changes in policies and procedures. Requirements Bachelor's degree in business administration, Finance, Computer Science, or other applicable field; or the equivalent combination of education and experience. A minimum of five years professional experience in metering, metering systems, or electric utility billing is required. Proficient with the use of personal computers including spreadsheet, database, word processing, and presentation applications. Communication and interpersonal skills including the ability to consult with internal and external customers regarding matters/issues which may be sensitive in nature. Ability to work with all levels of an organization including people with different styles and backgrounds; ability to present alternatives and recommendations. Knowledge of applicable company policies and procedures; applicable federal, state, and local governmental laws and regulations. Proven problem-solving skills. Preferences Preference may be given to candidates who have the above requirements and have the following: Knowledge and understanding of PacifiCorp Customer Service System (CSS). Knowledge of electric meters, meter programming, meter data. Experience with information technology projects and processes. Benefits At PacifiCorp, we understand that living a healthy lifestyle isn't just about your physical health - your mental, financial, and social wellbeing also play an important role. That's why we offer a wide range of benefits designed to help you live a more balanced lifestyle Our benefits include: Medical, dental, and vision insurance 401k with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorp makes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute. Life insurance Additional voluntary benefits, including pet insurance Tuition Assistance Mass Transit Pass for employees in our Portland and Salt Lake City Offices. Work Life Balance Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union) Paid short-term disability leave and long-term disability insurance Paid Parental Leave Paid Bereavement Leave Employee Assistance Program supporting mental and emotional wellbeing For more information, please visit: Additional Information Req Id: 114651 Company Code: PACIFICORP Primary Location: SALT LAKE CITY 100% ONSITE Department: Power Delivery Schedule: FULL TIME Personnel Subarea: Exempt Hiring Range: 77,200 - 106,150 Employees must be able to perform the essential functions of the position with or without an accommodation. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations. Nearest Major Market: Salt Lake City Career Segment: Computer Science, Power Systems, Database, Technology, Energy PIeaf4-8179

Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts:Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice. Adhere to organization standards for system configuration and change control. Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership. Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts:Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts:Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Job Title: Network Analyst - Networking & Operations/Information Technology - Central Services Site: : Yosemite Community College District/Central Services Salary Range / Other: $7,516 to $9,591 per month- Range 50 ( Classified Salary Schedule) Appointments are hired at the first step of the range. The second step is paid after the first year of satisfactory service with subsequent steps annually thereafter to a maximum sixth step. Workplace: Central Services/Modesto Junior College; Modesto, CA 40 hours per week, 12 months per year Monday through Friday: 8:00am - 5:00pm (Some evening and weekend hours may be required) Benefits : The District currently pays for a health options for the employee and dependents. Employees may elect to pay a premium for a higher health option. Vision care and dental insurance premiums for the employee and dependents is District paid. Income protection and life insurance premiums for the employee are also District paid. The estimated cost of District provided benefits (health, dental, vision, and life) is $24,408 annually. Job Description: DEFINITIONUnder direction, performs moderately complex professional information technology duties related to network design, development, installation, analysis, testing, implementation, documentation and maintenance; participates in complex cross functional network-related projects; facilitates network interfaces with data communications and database systems; assists users with questions regarding network operations and procedures; and performs related work as assigned.DISTINGUISHING CHARACTERISTICSThis is the full working, journey-level analyst class in the Network Systems Series within the Yosemite Community College District (YCCD). Incumbents in this class perform the full range of moderately complex professional analytical duties emphasizing network design, development, installation, analysis, testing, implementation, documentation and maintenance, as well as the network troubleshooting and administration. Incumbents utilize professional knowledge of network systems and technology to make decisions and complete assignments.SUPERVISION RECEIVED AND EXERCISEDIncumbents in this class work under the direction of a manager or senior manager, receiving occasional supervision while working toward a definite objective that requires use of a wide range of procedures. Incumbents plan and/or determine specific procedures or equipment required to meet assigned objectives and solve non-routine problems, referring only unusual matters to a supervisor.An incumbent in this class does not directly lead or supervise other full-time employees, but may assign, direct and/or monitor the work of subordinate full time, part time, and/or student employees on a project or assignment basis. Minimum Qualifications: MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge and ability requirements are representative of essential duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Knowledge of: Network principles, protocols, concepts, practices and terminologies. Principles and practices pertaining to the following areas: TCP/IP, Gigabit/Fast Ethernet Switches, IOS, LAN, VLAN, WAN, HSRP, OSPF, H.323, SNMP, 802.1X and 802.11x, Wi-Fi, PIX Firewall, Cisco VPN, T1, DS3, FDDI, RADIUS, TACACS+, Network intrusion detection/prevention, Traffic Analysis, packet tracing, security implementation, network design, network performance analysis, troubleshooting and analyzing network packets using various networking tools. The use of various Cisco networking devices. Principles and methods of administering OS architectures such as Unix, Linux, Macintosh and Microsoft Server systems and their administrative requirements. Contemporary business software, including database and report writing software. Methods, techniques, and procedures of modern computer and computer programming design, development and implementation. Professional methods and techniques of network and information system troubleshooting, maintenance, development, enhancement, and testing. Ability to: Participate in the design and implementation of complex network systems using provided documentation and on-the-job effort. Prepare flow charts and documentation pertaining to design steps and logic with speed and accuracy. Analyze network needs and problems, and develop clear and logical solutions. Participate in complex information technology projects, including vendor communications and equipment procurement. Prepare documentation and operating procedures in a clear and concise manner. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of the work. Education and Experience: Education and Experience: Any combination of education, experience and/or training that would likely provide the above-required knowledge, skills and abilities is qualifying. Typical background patterns that would provide the knowledge, skills and abilities are: Education: Possession of a bachelor's degree from an accredited college or university, with major course work in computer science or a closely related field. Experience:One year performing professional information technology duties that emphasized network design, development, installation, analysis, testing, implementation, documentation and maintenance. Example of Duties: ESSENTIAL DUTIES Provides moderately complex professional support duties related to the design, implementation, maintenance and monitoring of the District's network infrastructure. Installs, configures and maintain network infrastructure devices that include, but are not limited to hardware firewalls, routers, switches, concentrators, and DNS/DHCP servers; installs and configures server and personal computer hardware, software, programs and applications as needed to support network activities. Implements approved security procedures. Analyzes network functions to identify reliability and efficiency issues; monitors servers and network equipment for response time, problem prevention, performance and resource utilization; implements actions to overcome result deviations. Assesses network security risks and implements proactive measures to maintain network integrity. Participates in complex network expansion and development projects and may serve as project coordinator on moderately complex projects; evaluates and recommends network software and hardware solutions; communicates with vendors and/or other agencies to gather information; researches options and analyzes costs/benefits issues; analyzes integration issues; determines requirements for new equipment installation; prepares reports and recommendations regarding the purchase of hardware, software and peripherals and coordinates purchasing activities as assigned. Assesses institutional needs and recommends new technologies to provide analysis and solutions needed for the District network; evaluates and recommends equipment, tools, and utilities to improve the quality of support for network services. Develops and prepares technical standards, operational procedures and system performance objectives. Participates in large-scale implementation of new processes, upgrades and equipment rollouts; helps plan and implement enterprise-wide network upgrade strategies and procedures. Performs technical administrative duties; attends meetings; serves on committees and task forces; independently responds to various inquiries and correspondence; prepares information and data requested for administrative review; maintains information system documentation; prepares reports, files, correspondence and other documents. Performs other related duties as assigned. Licenses and Certificates: Licenses and Certificates: Depending upon assignment, a valid license to drive in California may be required. Valid registration as a Cisco Certified Network Associate (CCNA) is desirable. Physical and Mental Standards: Physical and Mental Standards: Mobility: ability to sit for long periods , and move about an office; ability to occasionally stand, bend, crawl and work in tight spaces; ability to frequently reach above and below desk level. Dexterity: fine manipulation sufficient to operate a computer keyboard, make wiring connections, handle individual papers, write and take notes. Lifting: frequent lifting of papers, files, equipment and material weighing up to 25 pounds; occasional lifting of items up to 50 pounds. Visual Requirements: close vision sufficient to read files, documents, and computer screens and do close-up work; ability to adjust focus frequently. Hearing/Talking: ability to hear normal speech, speak and hear on the telephone, and speak in person. Emotional/Psychological Factors: ability to make decisions and concentrate; frequent contact with others including some public contact; frequent deadlines and time-limited assignments. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. TYPICAL WORKING CONDITIONS . click apply for full job details

Digital Library Product and Service Manager University Libraries, Stanford, California, United States New Information Technology Services 4 hours ago Post Date 108045 Requisition # The Libraries values are rooted in a commitment of mutual respect, the idea that every member of the staff has something to contribute, and that learning is constant.We seek a team member who is ready to share their skills and perspectives.This position is dual posted at level 2 and 3. This position is suited to candidates who thrive on supporting others to achieve their goals, who embrace curiosity and exploration with technology, and enjoy working in a dynamic and highly collaborative environment. An ideal candidate will bring experience with digital librarianship, familiarity with research practice, understanding of the open source ethos and the software development lifecycle, knowledge of the digital library discovery landscape, and capacity for hands-on technical analysis and management of digital content. About Stanford Libraries: Stanford Libraries has a network of over 15 libraries with over 400 employees. We are committed to fueling the teaching, learning and research across Stanford by acquiring, stewarding, and making available a robust collection, currently in excess of 12 million items. Everyone in the organization plays a vital role in fulfilling that objective. Our dedication to discoverability and information management also has us engaged in dynamic global partnerships. We are constantly building and strengthening our organization, and we recognize striving for excellence is a marathon and not a sprint. We are constantly trying to strike the right pace and admit there are times when we find ourselves at a fast jog. While we hope to always find candidates who fit within our organization, what we truly seek is someone who will add to our culture, our profession as well as the greater academic arena. We are invested in the success of our teams and the individuals who represent Stanford Libraries. About the Position: The Digital Library Product and Service Manager (DLPSM) will report to the Associate Director for Digital Library Services in the Digital Library Systems and Services (DLSS) division of the Libraries. The division is based on the historic campus of Stanford University in Stanford, California. The position is eligible for remote work. The Digital Library Product and Service Manager will join a high performing team including digital library service managers, product owners, systems analysts, data scientists, and project managers in DLSS, the department within Stanford University Libraries (SUL) responsible for the development, promotion, delivery, and continual improvement of digital library services for the Stanford community and the research community more broadly. The role's primary responsibility is to manage and advance two established programs at Stanford University Libraries: Spotlight Exhibits and Virtual Tribunals. The DLPSM will serve as the product and service manager for Spotlight Exhibits, SUL's online platform for showcasing digital library collections. They will work closely with software development teams at SUL and in the Spotlight open source community to routinely maintain and enhance its features and capabilities over time as digital content, user needs and online technologies evolve. They will directly support SUL collection managers, library curators and their partners in their adoption and ongoing use of Spotlight to promote discovery and use of Stanford's extensive collections. They will lead a service team to promote collaborative, participatory service development with library colleagues. They will also support faculty and researchers at Stanford who aim to showcase their work through teaching and broader online dissemination to reach global audiences. Further they will actively be involved and engage with fellow digital library staff in ongoing efforts to explore and re-imagine the future of digital library collection discovery and access. The DLPSM will also serve as the product and service manager for Virtual Tribunals (VT), a collaboration between SUL and the Stanford CHRIJ to compile a comprehensive, searchable digital archive database of international criminal law and tribunal records, from post-World War II war crimes trials through to contemporary courts. Alongside content contributors, subject matter experts, data scientists, engineers and archivists, the DLPSM manages and executes discrete digital collections projects, scoping timelines and resource requirements, engaging with digitization and metadata vendors, developing project plans, specifying and reviewing work packages, tracking progress and communicating outcomes. The size and nature of the VT collection which is made available via Stanford's Spotlight has grown significantly in the past five years; this role is positioned to build on recent successes to continue to heighten VT's international visibility, to develop new partnerships and attract funding, and to advance the usability of the database through the introduction of new technologies. Beyond these two primary focus areas, they will contribute to organizational portfolio analysis, continually helping to surface, assess, understand, and communicate the business needs of the library's evolving digital programs and initiatives. They will work with their teammates and DLSS leadership to inform prioritization and decision making where the outcomes impact or depend on the services and resources of DLSS and adjacent units. And they will contribute to team efforts to ensure our systems and services support the organization's mission and values while promoting a culture of collaboration, peer support and professional development. CORE DUTIES Gather and document functional and business requirements for complex services. Analyze new business requirements, assist with feasibility of enhancement requests, system functionality, current system use and user needs. Specify functional analysis and design and work with developers and analysts to recommend solutions and resolve system and/or data issues. Perform testing of new systems, upgrades and patching of existing systems; plan, conduct and document results of testing. Review, research and evaluate software to determine its usefulness and appropriateness as related to existing or proposed business systems; assist or develop preliminary and detailed system design documentation. Advise users requiring assistance in solving complex problems or issues regarding business systems. Analyze data and provide data sets to users for analysis. May include development of operational and analytical reports for end users. Develop and execute user support plans and processes. Develop and deliver training materials. Serve as service manager, managing day-to-day activities associated with the lifecycle of the service. Serve as product owner on work cycles. May also serve as project lead on several concurrent projects. Conduct and synthesize research to inform decision making and planning. Make recommendations. Liaise with external vendors or partners in support of a business system, which may include coordination of system development or integration, implementation and/or operations. - Other duties may also be assigned. MINIMUM REQUIREMENTS: Education & Experience: IT Business Analyst 2: Bachelors + 5 years experience or a combination of education and relevant experience. IT Business Analyst 3: Bachelors + 8 years experience or a combination of education and relevant experience. Knowledge, Skills and Abilities: Knowledge of computer system capabilities, business processes, and workflow. Experience with enterprise applications and understanding of database and index driven applications. Strong understanding of the software development life cycle. Current knowledge of changes and advances in computer and data technology. Skill in conducting interviews and facilitating group meetings. Skill in developing and conducting training programs. Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs. Strong listening, negotiation, and conflict resolution skills. Ability to develop and execute system test plans. Ability to document business systems. Proven problem solving and analytical thinking and ability to approach problems logically and systematically. Strong project management skills, interpersonal skills, and customer service orientation Capabilities in the following: data mapping, conversion, table structure knowledge, documentation skills, test scripts development, functional analysis, coordination of user acceptance and sign-off, fit/gap analysis, requirements documentation and process flow charting. PHYSICAL REQUIREMENTS : Constantly perform desk-based computer tasks. Frequently sit, grasp lightly/fine manipulation. Occasionally stand/walk, use a telephone. Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds. - Consistent with its obligations under the law . click apply for full job details