TSYS Managed Services Bletchley, Buckinghamshire
Sep 19, 2018
We are currently looking for Robotic Process Automation (RPA) Design & Build Analyst to join our specialised Fraud Strategy Management Team based in Milton Keynes .You will join us on a full time, permanent basis and in return, you will receive a competitive salary plus great benefits. TSYS Managed Services EMEA operates managed service centres in the EMEA region on behalf of the TSYS client portfolio, including many of the world's largest banks and building societies. We provide services in the customer service, complaints, correspondence, fraud, disputes, chargeback's, collections and debt management service lines, for both consumer and commercial customers. TMS service VISA, Amex and MasterCard customers, in addition to a diverse pre-paid portfolio. TSYS Managed Services EMEA (TMS) is a TSYS company. Robotic Process Automation (RPA) Design & Build Analyst benefits: As well as a competitive salary, ongoing training provided by a dedicated onsite training department, and a fast paced, fun working environment this role comes with the following benefits; - 25 days holiday, excluding bank holidays - Holiday buy/sell scheme (With the option to buy/sell an additional 5 days) - Free on-site parking - Peoples Pension scheme - On-site canteen - Eye Care Vouchers - MediCash Plan (On completion of 6 month service) - Private Healthcare About the role: As our Robotic Process Automation (RPA) Design & Build Analyst , you will provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. You will respond to inquiries from clients; understand their technical questions, assess their needs, and suggests or promote solutions that may include alternative products or services. You will also undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues. Main responsibilities of our Robotic Process Automation (RPA) Design & Build Analyst: - Continue education of the industry, system, module and product, and uses that information to inform the client. - React to moderately complex client enquiries and conduct research to solve issues within established guidelines. - Continue knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology - includes clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and proposing communication of the resolution to the client; assigned as contact with the client to either resolve client's issue or propose definition of client's problem for subsequent action. - Participate in the calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed. - Begin to analyse and evaluate client initiated changes, including options maintenance requests, through client consultation about best practices and internal research - perform maintenance on accounts; verify system changes made and ensures the outcome is accurate. - Build client relationships through accurate and timely communication - establish credibility through knowledge of systems and product functionality; understand clients' business needs and objectives and identify opportunities to promote new products and services. - Interpret basic technical client issues and project requests - assist in determining root cause analysis and identifying technical changes needed; translate for internal teams and stakeholders and advocate for the client within TSYS while striving to meet the needs of both parties. - Develop functional requirements and specifications to support client customization or system changes. Robotic Process Automation (RPA) Design & Build Analyst will have the following skills and experience: Whilst the following are preferred, if you have an aptitude and are willing to learn then we will consider your application: - Robotics or understanding of them - Excellent knowledge of Visio, Word, Excel, PowerPoint preferred - Understanding or use of HTML, Visual Basic and OCR technology - Computer Science qualification from School, College or University, or equivalent working experience - Base understanding of Analysis both Test and Business - Understanding of a Project Life Cycle In addition to the above, we would be looking for the following soft skills: - Strong communication skills - Relationship building skills - Time management - Self-starter with organisational and prioritisation skills - Key stakeholder management skills If you are passionate about putting customers first, like to rise to a challenge, and can inspire confidence in both your customers and colleagues then click APPLY now to become our next Robotic Process Automation (RPA) Design & Build Analyst . Please note, all successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process. TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.