Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Controls Specialist Summary Salary: Competitive Grade: 3B Contract Type: Permanent Location: London Reporting to: IT Governance & Reporting Manager Division: Technology The Purpose of the Role: This role will support the IT Governance & Reporting Manager to provide an effective second line of defence and coordination across all IT controls owners and Post Office business teams. Principal Accountabilities: Consult and contribute to strategic business plans to ensure that they are developed and implemented to meet to the objectives of the ERM Framework / COBIT and Risk Appetite Policy. Work with the wider Risk & Controls team to capture risks and controls for new initiatives and programmes in Service Now. Support management in risk identification, assessment, evaluation, and prioritisation. Work with the IT risk team to document outputs from formal Risk Assessments. Advise on the design and implementation of IT controls and deploy remediation plans to address risk and compliance. Analyse output recorded on ServiceNow to identify controls that can be further improved by working with the wider IT Risk & Controls team. Develop, deploy, and maintain the monitoring and testing of the risk assessment process and control operation to include key IT service providers / partners that underpin the delivery of the Post Office Network. This constitutes over 300 COBIT controls and maintenance of Service Now. Maintain Risk and Control records on ServiceNow to reflect the latest situation, monitoring changes, attestations, policy updates etc. Advise the organisation to Manage any potential risk and obtain proper assurance and transparency over those services outsourced to a third party. Work with our service providers to ensure that ServiceNow Risk and Control records are accurately maintained. Providing ongoing and point in time assurance over major technology enabled change programmes and regulatory obligations. Work with the wider Risk & Controls team to capture progress on the risks and controls identified for new initiatives and programmes. Contribute to maintain & update all applicable policies, risk & control frameworks within the available tooling. Ensure reporting on risks and dynamic risk management to discover underlying trends and anomalies. Support the team in the delivery of new policies, practices, and disciplines. Qualifications, Experience & Skills: The ideal candidate will be familiar with IT Controls, Governance and Risk Management 2+ years of experience gained within administrative compliance, internal controls, or audit roles Familiarity with COBIT or equivalent frameworks Hands on experience with large e-commerce or companies preferable Familiar with ServiceNow, Office365, tools (or similar) Enthusiastic, self-starting and enjoys change and a dynamic environment Able to self-motivate, organise, and take responsibility for own workload to ensure that deadlines and objectives are met Able be to multitask and prioritize work effectively. A confident written and verbal communicator, able to clearly explain ideas to non-technical audiences, and work effectively with non-technical colleagues and business executives. Working with the risk and governance teams to deliver a reliable, manageable, and secure technology solution. Desirable/nice to have skills: Ideally the candidate would have consulting experience, gained with a leading professional services or systems integration firm, with demonstrable client-side implementation. Good general knowledge and understanding of trends and challenges across technologies, gained through project and delivery experience. Specific technical skills requirements - must have experience of: IT Security Controls best practice Identity and Access Management (IAM) technologies e.g., Active Directory etc Technical risk assessments Security remediation PCI DSS About Post Office The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country's most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We're the UK's largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK's banks and building societies put together. We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That's why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we're improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us. Our Ways of Working underpin everything we do, they are the "How" of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals. By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership , as one team , we deliver amazing results! The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job.
Jun 03, 2023
Full time
Controls Specialist Summary Salary: Competitive Grade: 3B Contract Type: Permanent Location: London Reporting to: IT Governance & Reporting Manager Division: Technology The Purpose of the Role: This role will support the IT Governance & Reporting Manager to provide an effective second line of defence and coordination across all IT controls owners and Post Office business teams. Principal Accountabilities: Consult and contribute to strategic business plans to ensure that they are developed and implemented to meet to the objectives of the ERM Framework / COBIT and Risk Appetite Policy. Work with the wider Risk & Controls team to capture risks and controls for new initiatives and programmes in Service Now. Support management in risk identification, assessment, evaluation, and prioritisation. Work with the IT risk team to document outputs from formal Risk Assessments. Advise on the design and implementation of IT controls and deploy remediation plans to address risk and compliance. Analyse output recorded on ServiceNow to identify controls that can be further improved by working with the wider IT Risk & Controls team. Develop, deploy, and maintain the monitoring and testing of the risk assessment process and control operation to include key IT service providers / partners that underpin the delivery of the Post Office Network. This constitutes over 300 COBIT controls and maintenance of Service Now. Maintain Risk and Control records on ServiceNow to reflect the latest situation, monitoring changes, attestations, policy updates etc. Advise the organisation to Manage any potential risk and obtain proper assurance and transparency over those services outsourced to a third party. Work with our service providers to ensure that ServiceNow Risk and Control records are accurately maintained. Providing ongoing and point in time assurance over major technology enabled change programmes and regulatory obligations. Work with the wider Risk & Controls team to capture progress on the risks and controls identified for new initiatives and programmes. Contribute to maintain & update all applicable policies, risk & control frameworks within the available tooling. Ensure reporting on risks and dynamic risk management to discover underlying trends and anomalies. Support the team in the delivery of new policies, practices, and disciplines. Qualifications, Experience & Skills: The ideal candidate will be familiar with IT Controls, Governance and Risk Management 2+ years of experience gained within administrative compliance, internal controls, or audit roles Familiarity with COBIT or equivalent frameworks Hands on experience with large e-commerce or companies preferable Familiar with ServiceNow, Office365, tools (or similar) Enthusiastic, self-starting and enjoys change and a dynamic environment Able to self-motivate, organise, and take responsibility for own workload to ensure that deadlines and objectives are met Able be to multitask and prioritize work effectively. A confident written and verbal communicator, able to clearly explain ideas to non-technical audiences, and work effectively with non-technical colleagues and business executives. Working with the risk and governance teams to deliver a reliable, manageable, and secure technology solution. Desirable/nice to have skills: Ideally the candidate would have consulting experience, gained with a leading professional services or systems integration firm, with demonstrable client-side implementation. Good general knowledge and understanding of trends and challenges across technologies, gained through project and delivery experience. Specific technical skills requirements - must have experience of: IT Security Controls best practice Identity and Access Management (IAM) technologies e.g., Active Directory etc Technical risk assessments Security remediation PCI DSS About Post Office The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country's most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We're the UK's largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK's banks and building societies put together. We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That's why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we're improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us. Our Ways of Working underpin everything we do, they are the "How" of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals. By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership , as one team , we deliver amazing results! The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job.
Role Title: VMWare SME Location: London (Hybrid 3 days onsite) Duration: 3 Months Clearance: MUST HAVE ACTIVE MOD SC Inside IR35 Role Description: Key Responsibilities: An understanding of the solutions available to deliver business valueA breadth of technical understandingGood written and verbal skillsBroad experience of IT solution developmentWriting Low level designs Technologies Used: VMWare vSphere 8.0vCentreESXivRealiseSRMVMware Horizon, Desirable: InfoBlox IPAM pluginHPE Alletra vCentre pluginvSphere Lifecycle Manager (vLCM)Experience of DecSecOps Infrastructure as Code (Terraform) Bonus features vSphere Configuration ProfilesVMService and Bring Your Own Image (BYOI)HPE dHCINSX-T (though client has not made this a requirement)Person Specification:Essential: A mandatory requirement for infrastructure-based solutions experience with the following skill set:Extensive experience in the LLD design writing, implementation and delivery of large-scale virtualisation solutions using VMware vSphere technology within a Microsoft Active Directory environmentAppropriate technology certification (e.g., VMware VCP)Experience of thin client (VMware Horizon / HPE) based solutionsPractical experience of Server Consolidation planning using different technology suiteWhile certification knowledge levels in any of the above is not expected, the individual must feel comfortable in the above areas, with an expectation that they are also able to liaise and engage, technically, with specialists as required.
Jun 03, 2023
Full time
Role Title: VMWare SME Location: London (Hybrid 3 days onsite) Duration: 3 Months Clearance: MUST HAVE ACTIVE MOD SC Inside IR35 Role Description: Key Responsibilities: An understanding of the solutions available to deliver business valueA breadth of technical understandingGood written and verbal skillsBroad experience of IT solution developmentWriting Low level designs Technologies Used: VMWare vSphere 8.0vCentreESXivRealiseSRMVMware Horizon, Desirable: InfoBlox IPAM pluginHPE Alletra vCentre pluginvSphere Lifecycle Manager (vLCM)Experience of DecSecOps Infrastructure as Code (Terraform) Bonus features vSphere Configuration ProfilesVMService and Bring Your Own Image (BYOI)HPE dHCINSX-T (though client has not made this a requirement)Person Specification:Essential: A mandatory requirement for infrastructure-based solutions experience with the following skill set:Extensive experience in the LLD design writing, implementation and delivery of large-scale virtualisation solutions using VMware vSphere technology within a Microsoft Active Directory environmentAppropriate technology certification (e.g., VMware VCP)Experience of thin client (VMware Horizon / HPE) based solutionsPractical experience of Server Consolidation planning using different technology suiteWhile certification knowledge levels in any of the above is not expected, the individual must feel comfortable in the above areas, with an expectation that they are also able to liaise and engage, technically, with specialists as required.
Salary 25,000 - 35,000 GBP per year Requirements: - At least two years' experience within a similar role (Essential); Microsoft Certified Profession (MCSA or above) in Windows Server, Windows 10 or equivalent experience VMWare Certified Professional Citrix Certified Professional Experience with Mitel IP Phones / SIP A clean driving licence and access to a vehicle - Essential - travel will be required to service the firms other offices in the Lancashire, Manchester and Leeds area ( If you have a disability that prevents you from driving please specify so we can assess what reasonable adjustments can be made.) Responsibilities: - Forbes Solicitors are looking for an IT Support Engineer to join the IT Team at our head office in Blackburn. This is a full time role working 38.75 hours per week, Monday- Friday, based at Rutherford House with the option for hybrid working available. Salary: £26,000.00-£36,000.00 per year As a member of the 3rd Line Team, you will be responsible for building, managing, and maintaining the company infrastructure. The role of the IT Team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives. The ideal candidate is a 2nd or 3rd line support engineer with exceptional IT troubleshooting and problem-solving skills and sound knowledge of Windows servers (AD, DNS, DHCP, GPO), Networking LAN/WAN (tracing, routing, QoS, vLANs), Shared Storage / SAN, Virtualisation (VMWare, Citrix), Watchguard/Enterprise Firewalls, Meraki / Enterprise WiFi, Veeam, Office 365 Advanced Security and Administration. You will be responsible for successfully delivering the following: 3rd line support of technology related Incidents within agreed SLA's Resolution of escalated colleague service requests or incidents as assigned within SLA Protecting against and managing risks related to the use, storage and transmission of data and information systems. Implementing and operating a framework of controls and management strategies to promote compliance with ISO27001. Conducting regular checks to discover, evaluate new or unknown security vulnerabilities and weaknesses in networks, systems and applications and mitigating or eliminating their impact. Planning, implementing, and optimising the technologies and processes. Installing, managing, controlling, deploying, and maintaining infrastructure, systems and software, to meet operational needs and service levels. Installing and testing, or decommissioning and removing, software, systems or system components. To adopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 9.00am - 5.30pm) To ensure all training and essential learning has been achieved within a timely manner To contribute fully to achieve the IT Dept annual plans and to its continuing development Skills and Experience VMWare NetApp Storage Cisco UCS / Hyper Converged Infrastructure Citrix Technologies / Infrastructure SCCM / Intune / WDS Office 365 / Azure AD / SharePoint / Teams Microsoft Exchange (Hybrid) Security On Premise and Office 365 Windows Servers / Certificates / IIS / SMTP / SFTP / NPS Enterprise Firewalls / VPN (Watchguard desirable) Active Directory / Power Shell In addition to this, the successful candidate will be a part of an on-call rota servicing colleagues urgent out of hours issues for 1 week in approx. every 4 weeks. Technologies: - VMware - Citrix - Veeam - Office 365 - Microsoft 365 - Network - HTML5 More: Forbes Solicitors offer the full range of legal services to individuals, commercial clients and a number of specialist sectors where we excel nationally. We have offices across the North but our roots are firmly based in Lancashire. Our clients tell us that we stand out from other firms. We are real people who are passionate about getting the best results. Working together and listening to our clients, we provide genuine and practical advice. We are looking for someone who displays our values; specifically someone who can excel, is engaged, is a real person, displays fairness in all they do and has a one team ethic. Benefits We are committed to being supporting organisation that keeps the people at the focus and therefore we offer a range of additional benefits including: Competitive Salary; 33 Days Annual Leave, including bank holidays; Annual Leave Purchase Scheme (Subject to T&Cs); A day off for your Birthday; Ongoing Training and Development; Progression Opportunities; Company Pension; Service Awards; Health Care Benefits (Health Cash Back Plan and Mental Health Counselling Services); Other Employee Discounts; Recruitment and Legal Department Referrals (Subject to T&C's); Annual Events. Applying If you are interested in this role specifically or just working at Forbes Solicitors please do head to our website to learn more about us. Forbes is an equal opportunities and disability confident employer and accredited to Investors in People and ISO 9001 quality management systems. We support the principle of equal opportunities in relation to any opportunities which we might provide through the engagement of employees; the provision of services to clients; and the appointment and engagement of suppliers. We are committed, wherever practicable, to maintaining a workforce which broadly reflects the local community in which we operate. Due to the large number of applications we receive for each vacancy we will only be able to contact you if you have been successful in your application. If you have not heard from us within 2 weeks of the closing date, you will unfortunately not have been shortlisted for the post.
Jun 02, 2023
Full time
Salary 25,000 - 35,000 GBP per year Requirements: - At least two years' experience within a similar role (Essential); Microsoft Certified Profession (MCSA or above) in Windows Server, Windows 10 or equivalent experience VMWare Certified Professional Citrix Certified Professional Experience with Mitel IP Phones / SIP A clean driving licence and access to a vehicle - Essential - travel will be required to service the firms other offices in the Lancashire, Manchester and Leeds area ( If you have a disability that prevents you from driving please specify so we can assess what reasonable adjustments can be made.) Responsibilities: - Forbes Solicitors are looking for an IT Support Engineer to join the IT Team at our head office in Blackburn. This is a full time role working 38.75 hours per week, Monday- Friday, based at Rutherford House with the option for hybrid working available. Salary: £26,000.00-£36,000.00 per year As a member of the 3rd Line Team, you will be responsible for building, managing, and maintaining the company infrastructure. The role of the IT Team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives. The ideal candidate is a 2nd or 3rd line support engineer with exceptional IT troubleshooting and problem-solving skills and sound knowledge of Windows servers (AD, DNS, DHCP, GPO), Networking LAN/WAN (tracing, routing, QoS, vLANs), Shared Storage / SAN, Virtualisation (VMWare, Citrix), Watchguard/Enterprise Firewalls, Meraki / Enterprise WiFi, Veeam, Office 365 Advanced Security and Administration. You will be responsible for successfully delivering the following: 3rd line support of technology related Incidents within agreed SLA's Resolution of escalated colleague service requests or incidents as assigned within SLA Protecting against and managing risks related to the use, storage and transmission of data and information systems. Implementing and operating a framework of controls and management strategies to promote compliance with ISO27001. Conducting regular checks to discover, evaluate new or unknown security vulnerabilities and weaknesses in networks, systems and applications and mitigating or eliminating their impact. Planning, implementing, and optimising the technologies and processes. Installing, managing, controlling, deploying, and maintaining infrastructure, systems and software, to meet operational needs and service levels. Installing and testing, or decommissioning and removing, software, systems or system components. To adopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 9.00am - 5.30pm) To ensure all training and essential learning has been achieved within a timely manner To contribute fully to achieve the IT Dept annual plans and to its continuing development Skills and Experience VMWare NetApp Storage Cisco UCS / Hyper Converged Infrastructure Citrix Technologies / Infrastructure SCCM / Intune / WDS Office 365 / Azure AD / SharePoint / Teams Microsoft Exchange (Hybrid) Security On Premise and Office 365 Windows Servers / Certificates / IIS / SMTP / SFTP / NPS Enterprise Firewalls / VPN (Watchguard desirable) Active Directory / Power Shell In addition to this, the successful candidate will be a part of an on-call rota servicing colleagues urgent out of hours issues for 1 week in approx. every 4 weeks. Technologies: - VMware - Citrix - Veeam - Office 365 - Microsoft 365 - Network - HTML5 More: Forbes Solicitors offer the full range of legal services to individuals, commercial clients and a number of specialist sectors where we excel nationally. We have offices across the North but our roots are firmly based in Lancashire. Our clients tell us that we stand out from other firms. We are real people who are passionate about getting the best results. Working together and listening to our clients, we provide genuine and practical advice. We are looking for someone who displays our values; specifically someone who can excel, is engaged, is a real person, displays fairness in all they do and has a one team ethic. Benefits We are committed to being supporting organisation that keeps the people at the focus and therefore we offer a range of additional benefits including: Competitive Salary; 33 Days Annual Leave, including bank holidays; Annual Leave Purchase Scheme (Subject to T&Cs); A day off for your Birthday; Ongoing Training and Development; Progression Opportunities; Company Pension; Service Awards; Health Care Benefits (Health Cash Back Plan and Mental Health Counselling Services); Other Employee Discounts; Recruitment and Legal Department Referrals (Subject to T&C's); Annual Events. Applying If you are interested in this role specifically or just working at Forbes Solicitors please do head to our website to learn more about us. Forbes is an equal opportunities and disability confident employer and accredited to Investors in People and ISO 9001 quality management systems. We support the principle of equal opportunities in relation to any opportunities which we might provide through the engagement of employees; the provision of services to clients; and the appointment and engagement of suppliers. We are committed, wherever practicable, to maintaining a workforce which broadly reflects the local community in which we operate. Due to the large number of applications we receive for each vacancy we will only be able to contact you if you have been successful in your application. If you have not heard from us within 2 weeks of the closing date, you will unfortunately not have been shortlisted for the post.
Hays Specialist Recruitment Limited
Cardiff, South Glamorgan
Service Desk Analyst - 3 months - Onsite near Cardiff - up to £140 per day inside IR35 Are you on the lookout for a new role? I've got an opportunity that could be of interest to you. Service Desk Analyst 3 month contract Onsite just outside Cardiff (40 mins) Up to £140 per day Inside IR35 I am currently recruiting for a Service Desk Analyst to work a 3 month contract with our Client that is based just outside of Cardiff (Around 40 minutes). The work is based on site and would require you to drive as the site is can be difficult to reach via public transport.You would require: Experience in a service desk environment or a 1st line support. Excellent customer service experience. Office 365 experience. Active Directory experience. Ability to drive to site. Choosing your next role takes careful consideration. I'm here to help you take your career forward, so if you'd like to know more about this role, or just want a confidential catch-up about what you're looking for, feel free to reach out on the details below. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 02, 2023
Full time
Service Desk Analyst - 3 months - Onsite near Cardiff - up to £140 per day inside IR35 Are you on the lookout for a new role? I've got an opportunity that could be of interest to you. Service Desk Analyst 3 month contract Onsite just outside Cardiff (40 mins) Up to £140 per day Inside IR35 I am currently recruiting for a Service Desk Analyst to work a 3 month contract with our Client that is based just outside of Cardiff (Around 40 minutes). The work is based on site and would require you to drive as the site is can be difficult to reach via public transport.You would require: Experience in a service desk environment or a 1st line support. Excellent customer service experience. Office 365 experience. Active Directory experience. Ability to drive to site. Choosing your next role takes careful consideration. I'm here to help you take your career forward, so if you'd like to know more about this role, or just want a confidential catch-up about what you're looking for, feel free to reach out on the details below. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Contracting IT Officer offering up to £250 Per day. Your new role The IT Officer plays a crucial role in meeting the College's information and communication technology needs. They are responsible for developing and maintaining reliable, secure, and future-proof networks, infrastructure, and applications. What you'll need to succeed Extensive experience in providing IT support is essential. The candidate should have a strong background in desktop support for both Windows and MacOS X, with desirable knowledge of Linux. Proficiency in troubleshooting complex technical issues, familiarity with virtualization technologies (such as VMware and Hyper-V), and knowledge of networking protocols and infrastructure (TCP/IP, DNS, VLANs, DHCP, routing) are crucial. Experience with server hardware and software, including Active Directory and SQL Server, is also important. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 02, 2023
Full time
Contracting IT Officer offering up to £250 Per day. Your new role The IT Officer plays a crucial role in meeting the College's information and communication technology needs. They are responsible for developing and maintaining reliable, secure, and future-proof networks, infrastructure, and applications. What you'll need to succeed Extensive experience in providing IT support is essential. The candidate should have a strong background in desktop support for both Windows and MacOS X, with desirable knowledge of Linux. Proficiency in troubleshooting complex technical issues, familiarity with virtualization technologies (such as VMware and Hyper-V), and knowledge of networking protocols and infrastructure (TCP/IP, DNS, VLANs, DHCP, routing) are crucial. Experience with server hardware and software, including Active Directory and SQL Server, is also important. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Infrastructure Specialist - 3rd Line Engineer - Microsoft Infrastructure, Cloud & Networks, Wi-Fi Permanent Full Time - 35 hours per week £45,000pa + Benefits Warwick, Warwickshire, West Midlands, Worcestershire, Oxfordshire Client is the UK's largest equine charity with a passion for horses that is backed by knowledge and expertise who represent and provide a range of services for horse riders, horse owners, enthusiasts and professionals. Due to new funding initiating expansion, they require an experienced Infrastructure Specialist, 3rd Line Engineer to enhance their IT Team. Reporting to the Head of Technology & IT Operations, you will be required to ensure that the Network and Infrastructure is fit for purpose and well managed, also, that Cloud provision is responsibly used, and that any problems and incidents are promptly addressed and resolved. To secure your interview, your portfolio will include these skills: On premise Active Directory, Group Policy, DNS, DHCP Azure AD (Connect), Conditional Access, MFA Intune (Endpoint Manager) including Autopilot and Always on VPN Exchange On premise, Exchange Online and Mimecast services Azure App Services, Application Gateway and WAF PowerShell Scripting and resource management Microsoft Teams and Teams telephony Certificate management, rollout, and administration SAN storage & HP BL and DL Servers Cisco, Watchguard or Fortinet Firewalls and Access Points Cisco Switch configuration, administration, and support VMware vSphere and Veeam B&R with Cloud Connect Microsoft Server and Desktop Operating systems Manage Engine Service Desk and Patching software or similar PRTG, Azure Monitor or similar monitoring tools Key functional skills and characteristics: A pragmatic self-starter, with excellent proactive and reactive problem-solving skills Has designed and delivered network improvements for new solutions or Legacy issues Experience migrating, managing, and administering Azure resources on behalf of an organisation Have monitored and reported on infrastructure performance Have run a robust patching and backup regime, including testing of patches and back-up restores Experience supporting disaster recovery planning, testing and implementation Have administered and implemented an organisations technical security measures Experience in the physical replacement of infrastructure hardware components A track record in leading major incident and problem investigations Willingness to adapt working patterns to ensure the delivery of software patches, projects, upgrades and the resolutions of major incidents and problems to meet the operational needs of users Has worked collaboratively with suppliers/partners to manage solutions Proficiency in MS Visio or other diagramming software Desirable to have: Recognised qualifications in networking and infrastructure such as Cisco Certified Network Personnel, CompTIA Network+, CWNP's Certified Wireless Design Professional, Microsoft Certified Azure Solutions Architect Expert, Microsoft Certified Azure Security Engineer Associate, SNIA Certified Storage Architect, VMware Certified Advanced Professional - or at least significant experience of the above. Due to the nature of this role, some out of usual business hours work will be required.
Jun 02, 2023
Full time
Infrastructure Specialist - 3rd Line Engineer - Microsoft Infrastructure, Cloud & Networks, Wi-Fi Permanent Full Time - 35 hours per week £45,000pa + Benefits Warwick, Warwickshire, West Midlands, Worcestershire, Oxfordshire Client is the UK's largest equine charity with a passion for horses that is backed by knowledge and expertise who represent and provide a range of services for horse riders, horse owners, enthusiasts and professionals. Due to new funding initiating expansion, they require an experienced Infrastructure Specialist, 3rd Line Engineer to enhance their IT Team. Reporting to the Head of Technology & IT Operations, you will be required to ensure that the Network and Infrastructure is fit for purpose and well managed, also, that Cloud provision is responsibly used, and that any problems and incidents are promptly addressed and resolved. To secure your interview, your portfolio will include these skills: On premise Active Directory, Group Policy, DNS, DHCP Azure AD (Connect), Conditional Access, MFA Intune (Endpoint Manager) including Autopilot and Always on VPN Exchange On premise, Exchange Online and Mimecast services Azure App Services, Application Gateway and WAF PowerShell Scripting and resource management Microsoft Teams and Teams telephony Certificate management, rollout, and administration SAN storage & HP BL and DL Servers Cisco, Watchguard or Fortinet Firewalls and Access Points Cisco Switch configuration, administration, and support VMware vSphere and Veeam B&R with Cloud Connect Microsoft Server and Desktop Operating systems Manage Engine Service Desk and Patching software or similar PRTG, Azure Monitor or similar monitoring tools Key functional skills and characteristics: A pragmatic self-starter, with excellent proactive and reactive problem-solving skills Has designed and delivered network improvements for new solutions or Legacy issues Experience migrating, managing, and administering Azure resources on behalf of an organisation Have monitored and reported on infrastructure performance Have run a robust patching and backup regime, including testing of patches and back-up restores Experience supporting disaster recovery planning, testing and implementation Have administered and implemented an organisations technical security measures Experience in the physical replacement of infrastructure hardware components A track record in leading major incident and problem investigations Willingness to adapt working patterns to ensure the delivery of software patches, projects, upgrades and the resolutions of major incidents and problems to meet the operational needs of users Has worked collaboratively with suppliers/partners to manage solutions Proficiency in MS Visio or other diagramming software Desirable to have: Recognised qualifications in networking and infrastructure such as Cisco Certified Network Personnel, CompTIA Network+, CWNP's Certified Wireless Design Professional, Microsoft Certified Azure Solutions Architect Expert, Microsoft Certified Azure Security Engineer Associate, SNIA Certified Storage Architect, VMware Certified Advanced Professional - or at least significant experience of the above. Due to the nature of this role, some out of usual business hours work will be required.
I'm recruiting for an Infrastructure Systems Operations contractor to help my client with an upcoming datacentre migration, system upgrades, and BAU support cover. The role will involve a roughly 50-50% split of support and project work. This will be to work alongside other Infrastructure specialists and contractors I have working for my client's technical team and will involve performing day to day project & operational tasks, including 2nd & 3rd line infrastructure support tasks. Required experience Datacentre technology experience including HPE Proliant, HPE Synergy, HPE One View management suite, Cisco server hardware. Experience of many diverse technologies, such as VMware (including SRM), Windows 2012/2016/2019; Active Directory; DNS; DHCP; Windows Clustering, SCOM & SCCM. Desired experience Knowledge of F5, Ansible, PowerShell and storage concepts may also be beneficial. The role will be largely remote but due to the nature of the work I will require flexibility for contractors to accommodate occasional out of hours tasks & datacentre visits. This is an excellent opportunity to join initially on a 6 month contract with potential scope to extend. If you feel you have the relevant experience, please send your CV ASAP for consideration and a potential interview. The role has been deemed inside of scope for IR35 so contractors will need to work via an Adecco Group approved Umbrella Company for this assignment. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jun 02, 2023
Full time
I'm recruiting for an Infrastructure Systems Operations contractor to help my client with an upcoming datacentre migration, system upgrades, and BAU support cover. The role will involve a roughly 50-50% split of support and project work. This will be to work alongside other Infrastructure specialists and contractors I have working for my client's technical team and will involve performing day to day project & operational tasks, including 2nd & 3rd line infrastructure support tasks. Required experience Datacentre technology experience including HPE Proliant, HPE Synergy, HPE One View management suite, Cisco server hardware. Experience of many diverse technologies, such as VMware (including SRM), Windows 2012/2016/2019; Active Directory; DNS; DHCP; Windows Clustering, SCOM & SCCM. Desired experience Knowledge of F5, Ansible, PowerShell and storage concepts may also be beneficial. The role will be largely remote but due to the nature of the work I will require flexibility for contractors to accommodate occasional out of hours tasks & datacentre visits. This is an excellent opportunity to join initially on a 6 month contract with potential scope to extend. If you feel you have the relevant experience, please send your CV ASAP for consideration and a potential interview. The role has been deemed inside of scope for IR35 so contractors will need to work via an Adecco Group approved Umbrella Company for this assignment. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Desktop Engineer 6 Month FTC Desktop Support Engineer (6 Month FTC) Bradford City Centre + Hybrid Up to £43,000 Your new company Hays Technology are currently recruiting for a Desktop Support Engineer on a 6 month FTC for our large public sector client in Bradford. Your new role As the Desktop Support Engineer, you be responsible for delivering a professional high-quality service focused on desktop and end user computing solutions. Key responsibilities also include support for desktops, laptops, mobile & handheld devices together with all Audio/Visual facilities. You will provide end user support to systems users, such as technical assistance in use of applications as well as diagnosing and resolving problems with software and hardware. You will have to build effective working relationships with staff at all levels and work collaboratively with a range of people. What you'll need to succeed Experience of diagnosing and resolving PC/Mac system hardware issues Experience of TCP/IP network protocol and device IP address registration Ability to solve logical problems, with experience of infrastructure and systems issues Knowledge of end user computing services including Office 365, application packaging, user environment, VDI and BYOD. Working technical knowledge including VMWare, Active Directory, Group Policy, Microsoft SCCM and MAC desktop management infrastructure. FSLogix AppVolumes PowerShell/desktop Scripting Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jun 02, 2023
Desktop Engineer 6 Month FTC Desktop Support Engineer (6 Month FTC) Bradford City Centre + Hybrid Up to £43,000 Your new company Hays Technology are currently recruiting for a Desktop Support Engineer on a 6 month FTC for our large public sector client in Bradford. Your new role As the Desktop Support Engineer, you be responsible for delivering a professional high-quality service focused on desktop and end user computing solutions. Key responsibilities also include support for desktops, laptops, mobile & handheld devices together with all Audio/Visual facilities. You will provide end user support to systems users, such as technical assistance in use of applications as well as diagnosing and resolving problems with software and hardware. You will have to build effective working relationships with staff at all levels and work collaboratively with a range of people. What you'll need to succeed Experience of diagnosing and resolving PC/Mac system hardware issues Experience of TCP/IP network protocol and device IP address registration Ability to solve logical problems, with experience of infrastructure and systems issues Knowledge of end user computing services including Office 365, application packaging, user environment, VDI and BYOD. Working technical knowledge including VMWare, Active Directory, Group Policy, Microsoft SCCM and MAC desktop management infrastructure. FSLogix AppVolumes PowerShell/desktop Scripting Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Contracting IT Officer offering up to £250 Per day. Your new role The IT Officer plays a crucial role in meeting the College's information and communication technology needs. They are responsible for developing and maintaining reliable, secure, and future-proof networks, infrastructure, and applications. What you'll need to succeed Extensive experience in providing IT support is essential. The candidate should have a strong background in desktop support for both Windows and MacOS X, with desirable knowledge of Linux. Proficiency in troubleshooting complex technical issues, familiarity with virtualization technologies (such as VMware and Hyper-V), and knowledge of networking protocols and infrastructure (TCP/IP, DNS, VLANs, DHCP, routing) are crucial. Experience with server hardware and software, including Active Directory and SQL Server, is also important. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jun 02, 2023
Contractor
Contracting IT Officer offering up to £250 Per day. Your new role The IT Officer plays a crucial role in meeting the College's information and communication technology needs. They are responsible for developing and maintaining reliable, secure, and future-proof networks, infrastructure, and applications. What you'll need to succeed Extensive experience in providing IT support is essential. The candidate should have a strong background in desktop support for both Windows and MacOS X, with desirable knowledge of Linux. Proficiency in troubleshooting complex technical issues, familiarity with virtualization technologies (such as VMware and Hyper-V), and knowledge of networking protocols and infrastructure (TCP/IP, DNS, VLANs, DHCP, routing) are crucial. Experience with server hardware and software, including Active Directory and SQL Server, is also important. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Support - Southampton - Contract IT Support 1 Month Initial Contract £27 p/h (Umbrella) Southampton Your New Company Local private sector client looking for an IT Support candidate with excellent customer service skills to join the team due to busy period. General Responsibilities Support the Help desk system, ensuring all inbound support calls and emails are handled within agreed Service Level Agreements Previous experience and knowledge of supporting hybrid cloud environments Working knowledge of Server 2012/2016 including active directory services Previous experience and good working knowledge of supporting Microsoft 365 and office applications including one drive and sharepoint Support mobile systems Provide technical support Carry out Operating System re-loads, Stage Devices for deployment Excellent spoken and written English Good organisational and fault-finding skills Demonstrable interest in Technology & IT What you'll get in return An initial 1-month contract with a view to extend for the right individual. An ideal role for somebody looking to grow into the IT Support space What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 02, 2023
Full time
IT Support - Southampton - Contract IT Support 1 Month Initial Contract £27 p/h (Umbrella) Southampton Your New Company Local private sector client looking for an IT Support candidate with excellent customer service skills to join the team due to busy period. General Responsibilities Support the Help desk system, ensuring all inbound support calls and emails are handled within agreed Service Level Agreements Previous experience and knowledge of supporting hybrid cloud environments Working knowledge of Server 2012/2016 including active directory services Previous experience and good working knowledge of supporting Microsoft 365 and office applications including one drive and sharepoint Support mobile systems Provide technical support Carry out Operating System re-loads, Stage Devices for deployment Excellent spoken and written English Good organisational and fault-finding skills Demonstrable interest in Technology & IT What you'll get in return An initial 1-month contract with a view to extend for the right individual. An ideal role for somebody looking to grow into the IT Support space What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
The Infrastructure Engineer works in a team providing 3rd line support for Six Degrees internal users. They deploy, manage support the platforms and servers used to provide services for our users. Technical support engineers support the internal server estate (Windows and Linux), Active directory and Microsoft 365 environments. They responsible for maintaining a secure and patched server estate. They are responsible for deploying new infrastructure as required. They work on projects along side other members of IT&D and the wider business to assist with any infrastructure requirements and integrations. Key Responsibilities Project work on small specialist projects as well as part of larger projects Work with the application team, project managers, etc. to produce solution designs for new implementations. Project manage and deliver the implementation of new solutions in line with the IT and Digital strategy. Manage and maintain servers including patching, vulnerability management, capacity planning and improvement of performance. Manage and maintain Windows and Linux environments, including database, web, email, and remote desktop deployments. Manage and maintain Cloud environments including Microsoft 365 and Azure Act as escalation point for infrastructure incidents. Provide escalation, mentoring and support to Desktop teams. Participation in on call rota Experience and Skills Microsoft 365, including teams, SharePoint, exchange online and Endpoint Manger. Microsoft Security stack Microsoft Azure Application deployments through Microsoft endpoint manager and SCCM Microsoft server OS and apps including Hyper-v, AD, NPS and radius and remote desktop. Microsoft SQL and Exchange management and troubleshooting Linux OS and apps including lamp, postfix, PostgreSQL and SNMP VMware VSphere and vcloud director Mimecast %MCEPASTEBIN%
Jun 02, 2023
Full time
The Infrastructure Engineer works in a team providing 3rd line support for Six Degrees internal users. They deploy, manage support the platforms and servers used to provide services for our users. Technical support engineers support the internal server estate (Windows and Linux), Active directory and Microsoft 365 environments. They responsible for maintaining a secure and patched server estate. They are responsible for deploying new infrastructure as required. They work on projects along side other members of IT&D and the wider business to assist with any infrastructure requirements and integrations. Key Responsibilities Project work on small specialist projects as well as part of larger projects Work with the application team, project managers, etc. to produce solution designs for new implementations. Project manage and deliver the implementation of new solutions in line with the IT and Digital strategy. Manage and maintain servers including patching, vulnerability management, capacity planning and improvement of performance. Manage and maintain Windows and Linux environments, including database, web, email, and remote desktop deployments. Manage and maintain Cloud environments including Microsoft 365 and Azure Act as escalation point for infrastructure incidents. Provide escalation, mentoring and support to Desktop teams. Participation in on call rota Experience and Skills Microsoft 365, including teams, SharePoint, exchange online and Endpoint Manger. Microsoft Security stack Microsoft Azure Application deployments through Microsoft endpoint manager and SCCM Microsoft server OS and apps including Hyper-v, AD, NPS and radius and remote desktop. Microsoft SQL and Exchange management and troubleshooting Linux OS and apps including lamp, postfix, PostgreSQL and SNMP VMware VSphere and vcloud director Mimecast %MCEPASTEBIN%
Senior IT Support Technician London, SW4 SALARY BAND: £30,066 - £32,195 (Trinity Band E) HOURS: 37.5 per week (Full Time) LENGTH OF TENURE: 12 month FTC LOCATION: Clapham (on-site with some remote work and travel to local sites) Royal Trinity Hospice is the local hospice for southwest and central London. We provide free specialist palliative and end of life care for people living in Wandsworth and parts of Lambeth, Merton, Westminster, Hammersmith & Fulham, Kensington & Chelsea and Richmond. The organisation has recently embarked on a new five-year strategy, and this exciting role will play a pivotal part in the overall delivery of the technology aspects. The successful appointee of this role will sit within a small but busy IT team and will be responsible for first class support of Royal Trinity Hospice's customers and systems. Reporting to the IT Operations Manager, the Senior IT Support Technician will be responsible for providing 1st and 2nd line support services to the staff, volunteers and service users at the hospice, and will support the IT Operations Manager in their day-to-day activities, ensuring the IT service is delivered to the agreed standards, as well as providing mentorship and team-leadership to the IT Support Technicians within the team. Responsibilities of a Senior IT Support Technician: - Working independently and as part of the wider team, the successful candidate will be responsible for the fulfilment of service request and resolution of incident within agreed timeframes. - Collaborate with colleagues across all levels within the team and the wider business, to support the success of the team and the ambitions of the organisation. - Delivering a high quality of work, ensuring that attention to detail, professionalism and consistency is always upheld. - Adherence to Royal Trinity Hospice's policies, procedures and values. - Supporting the IT Operations Manager in their day-to-day activities including backups, reporting, patching etc. - Playing a crucial part in delivering aspects of ongoing and future IT projects. - Supporting the business in the provision of documentation and knowledge sharing. Skills and experience required: - Excellent interpersonal skills, as the role necessitates advanced relationship-building and communication skills to build rapport with internal and external stakeholders. - Experience in a similar role in an IT team following ITIL processes/ practices. - Working knowledge of Microsoft 365 and Windows 10 OS. - Working knowledge of Microsoft Azure, AzureAD and Microsoft Endpoint Manager. - Working knowledge of Windows Server OS, Exchange and Active Directory. - A sound understanding of network and server infrastructure. - Knowledge of IT security software solutions. - Knowledge of various end user computing hardware e.g. Laptops, PC's, Phones etc. - Experience of Citrix XenDesktop and XenApp is desirable but not essential. - Able to work to SLA's and KPI's. - A strong ability to fault-find customer issues remotely, in person, or over the phone, ensuring that outcomes are documented within support tickets. You'll be: - Proficient in verbal and written English. - Able to communicate effectively at every level within the organisation. - Able to work with complex information, for analysis and review by non-specialist colleagues across the organisation. - A role model for continuous quality improvement, offering advice and support where necessary - Able to motivate and support all staff to comply with national and local standards including GDPR and data protection regulations, providing guidance where necessary - Able to work collaboratively with colleagues across multiple departments to establish and develop guides and processes for using IT Systems. - Happy to attend and participate in all appropriate meetings and forums as agreed with your line manager - Able to explain technical concepts in 'layman's terms' without patronisation. Benefits: - We match Agenda for Change/ NHS terms and conditions for maternity, paternity and long-term sickness pay - Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay - A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension - A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu) - Cycle to work scheme and interest-free season ticket loans available - Free eyesight test for DSE users and a contribution towards the cost of glasses - 25% store discount in Trinity shops - Life assurance cover - Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party - Regular ballots for donated free tickets and prizes - Access to courses of free counselling on the phone or face-to-face Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. All successful applicants will be subject to DBS, Occupational Health and reference checks. How to Apply If you have the skills and experience we're looking for, please complete the online application below. For an informal chat or visit please contact Martin Renel, IT Operations Manager. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Other organisations may call this role Senior Support Technician, IT Support Engineer, 1stLine Support Engineer, Desktop Support Engineer, Network Engineer, or IT Analyst.
Jun 02, 2023
Contractor
Senior IT Support Technician London, SW4 SALARY BAND: £30,066 - £32,195 (Trinity Band E) HOURS: 37.5 per week (Full Time) LENGTH OF TENURE: 12 month FTC LOCATION: Clapham (on-site with some remote work and travel to local sites) Royal Trinity Hospice is the local hospice for southwest and central London. We provide free specialist palliative and end of life care for people living in Wandsworth and parts of Lambeth, Merton, Westminster, Hammersmith & Fulham, Kensington & Chelsea and Richmond. The organisation has recently embarked on a new five-year strategy, and this exciting role will play a pivotal part in the overall delivery of the technology aspects. The successful appointee of this role will sit within a small but busy IT team and will be responsible for first class support of Royal Trinity Hospice's customers and systems. Reporting to the IT Operations Manager, the Senior IT Support Technician will be responsible for providing 1st and 2nd line support services to the staff, volunteers and service users at the hospice, and will support the IT Operations Manager in their day-to-day activities, ensuring the IT service is delivered to the agreed standards, as well as providing mentorship and team-leadership to the IT Support Technicians within the team. Responsibilities of a Senior IT Support Technician: - Working independently and as part of the wider team, the successful candidate will be responsible for the fulfilment of service request and resolution of incident within agreed timeframes. - Collaborate with colleagues across all levels within the team and the wider business, to support the success of the team and the ambitions of the organisation. - Delivering a high quality of work, ensuring that attention to detail, professionalism and consistency is always upheld. - Adherence to Royal Trinity Hospice's policies, procedures and values. - Supporting the IT Operations Manager in their day-to-day activities including backups, reporting, patching etc. - Playing a crucial part in delivering aspects of ongoing and future IT projects. - Supporting the business in the provision of documentation and knowledge sharing. Skills and experience required: - Excellent interpersonal skills, as the role necessitates advanced relationship-building and communication skills to build rapport with internal and external stakeholders. - Experience in a similar role in an IT team following ITIL processes/ practices. - Working knowledge of Microsoft 365 and Windows 10 OS. - Working knowledge of Microsoft Azure, AzureAD and Microsoft Endpoint Manager. - Working knowledge of Windows Server OS, Exchange and Active Directory. - A sound understanding of network and server infrastructure. - Knowledge of IT security software solutions. - Knowledge of various end user computing hardware e.g. Laptops, PC's, Phones etc. - Experience of Citrix XenDesktop and XenApp is desirable but not essential. - Able to work to SLA's and KPI's. - A strong ability to fault-find customer issues remotely, in person, or over the phone, ensuring that outcomes are documented within support tickets. You'll be: - Proficient in verbal and written English. - Able to communicate effectively at every level within the organisation. - Able to work with complex information, for analysis and review by non-specialist colleagues across the organisation. - A role model for continuous quality improvement, offering advice and support where necessary - Able to motivate and support all staff to comply with national and local standards including GDPR and data protection regulations, providing guidance where necessary - Able to work collaboratively with colleagues across multiple departments to establish and develop guides and processes for using IT Systems. - Happy to attend and participate in all appropriate meetings and forums as agreed with your line manager - Able to explain technical concepts in 'layman's terms' without patronisation. Benefits: - We match Agenda for Change/ NHS terms and conditions for maternity, paternity and long-term sickness pay - Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay - A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension - A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu) - Cycle to work scheme and interest-free season ticket loans available - Free eyesight test for DSE users and a contribution towards the cost of glasses - 25% store discount in Trinity shops - Life assurance cover - Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party - Regular ballots for donated free tickets and prizes - Access to courses of free counselling on the phone or face-to-face Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. All successful applicants will be subject to DBS, Occupational Health and reference checks. How to Apply If you have the skills and experience we're looking for, please complete the online application below. For an informal chat or visit please contact Martin Renel, IT Operations Manager. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Other organisations may call this role Senior Support Technician, IT Support Engineer, 1stLine Support Engineer, Desktop Support Engineer, Network Engineer, or IT Analyst.
Senior IT Support Technician London, SW4 SALARY BAND: £30,066 - £32,195 (Trinity Band E)HOURS: 37.5 per week (Full Time)LENGTH OF TENURE: 12 month FTCLOCATION: Clapham (on-site with some remote work and travel to local sites)Royal Trinity Hospice is the local hospice for southwest and central London. We provide free specialist palliative and end of life care for people living in Wandsworth and parts of Lambeth, Merton, Westminster, Hammersmith & Fulham, Kensington & Chelsea and Richmond.The organisation has recently embarked on a new five-year strategy, and this exciting role will play a pivotal part in the overall delivery of the technology aspects. The successful appointee of this role will sit within a small but busy IT team and will be responsible for first class support of Royal Trinity Hospice's customers and systems.Reporting to the IT Operations Manager, the Senior IT Support Technician will be responsible for providing 1st and 2nd line support services to the staff, volunteers and service users at the hospice, and will support the IT Operations Manager in their day-to-day activities, ensuring the IT service is delivered to the agreed standards, as well as providing mentorship and team-leadership to the IT Support Technicians within the team. Responsibilities of a Senior IT Support Technician: - Working independently and as part of the wider team, the successful candidate will be responsible for the fulfilment of service request and resolution of incident within agreed timeframes.- Collaborate with colleagues across all levels within the team and the wider business, to support the success of the team and the ambitions of the organisation.- Delivering a high quality of work, ensuring that attention to detail, professionalism and consistency is always upheld.- Adherence to Royal Trinity Hospice's policies, procedures and values.- Supporting the IT Operations Manager in their day-to-day activities including backups, reporting, patching etc.- Playing a crucial part in delivering aspects of ongoing and future IT projects.- Supporting the business in the provision of documentation and knowledge sharing. Skills and experience required: - Excellent interpersonal skills, as the role necessitates advanced relationship-building and communication skills to build rapport with internal and external stakeholders.- Experience in a similar role in an IT team following ITIL processes/practices.- Working knowledge of Microsoft 365 and Windows 10 OS.- Working knowledge of Microsoft Azure, AzureAD and Microsoft Endpoint Manager.- Working knowledge of Windows Server OS, Exchange and Active Directory.- A sound understanding of network and server infrastructure.- Knowledge of IT security software solutions.- Knowledge of various end user computing hardware e.g. Laptops, PC's, Phones etc.- Experience of Citrix XenDesktop and XenApp is desirable but not essential.- Able to work to SLA's and KPI's.- A strong ability to fault-find customer issues remotely, in person, or over the phone, ensuring that outcomes are documented within support tickets. You'll be: - Proficient in verbal and written English.- Able to communicate effectively at every level within the organisation.- Able to work with complex information, for analysis and review by non-specialist colleagues across the organisation.- A role model for continuous quality improvement, offering advice and support where necessary- Able to motivate and support all staff to comply with national and local standards including GDPR and data protection regulations, providing guidance where necessary- Able to work collaboratively with colleagues across multiple departments to establish and develop guides and processes for using IT Systems.- Happy to attend and participate in all appropriate meetings and forums as agreed with your line manager- Able to explain technical concepts in 'layman's terms' without patronisation. Benefits: - We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay- Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay- A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension- A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)- Cycle to work scheme and interest-free season ticket loans available- Free eyesight test for DSE users and a contribution towards the cost of glasses- 25% store discount in Trinity shops- Life assurance cover- Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party- Regular ballots for donated free tickets and prizes- Access to courses of free counselling on the phone or face-to-faceRoyal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms.All successful applicants will be subject to DBS, Occupational Health and reference checks. How to Apply If you have the skills and experience we're looking for, please complete the online application below.For an informal chat or visit please contact Martin Renel, IT Operations Manager.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Jun 02, 2023
Full time
Senior IT Support Technician London, SW4 SALARY BAND: £30,066 - £32,195 (Trinity Band E)HOURS: 37.5 per week (Full Time)LENGTH OF TENURE: 12 month FTCLOCATION: Clapham (on-site with some remote work and travel to local sites)Royal Trinity Hospice is the local hospice for southwest and central London. We provide free specialist palliative and end of life care for people living in Wandsworth and parts of Lambeth, Merton, Westminster, Hammersmith & Fulham, Kensington & Chelsea and Richmond.The organisation has recently embarked on a new five-year strategy, and this exciting role will play a pivotal part in the overall delivery of the technology aspects. The successful appointee of this role will sit within a small but busy IT team and will be responsible for first class support of Royal Trinity Hospice's customers and systems.Reporting to the IT Operations Manager, the Senior IT Support Technician will be responsible for providing 1st and 2nd line support services to the staff, volunteers and service users at the hospice, and will support the IT Operations Manager in their day-to-day activities, ensuring the IT service is delivered to the agreed standards, as well as providing mentorship and team-leadership to the IT Support Technicians within the team. Responsibilities of a Senior IT Support Technician: - Working independently and as part of the wider team, the successful candidate will be responsible for the fulfilment of service request and resolution of incident within agreed timeframes.- Collaborate with colleagues across all levels within the team and the wider business, to support the success of the team and the ambitions of the organisation.- Delivering a high quality of work, ensuring that attention to detail, professionalism and consistency is always upheld.- Adherence to Royal Trinity Hospice's policies, procedures and values.- Supporting the IT Operations Manager in their day-to-day activities including backups, reporting, patching etc.- Playing a crucial part in delivering aspects of ongoing and future IT projects.- Supporting the business in the provision of documentation and knowledge sharing. Skills and experience required: - Excellent interpersonal skills, as the role necessitates advanced relationship-building and communication skills to build rapport with internal and external stakeholders.- Experience in a similar role in an IT team following ITIL processes/practices.- Working knowledge of Microsoft 365 and Windows 10 OS.- Working knowledge of Microsoft Azure, AzureAD and Microsoft Endpoint Manager.- Working knowledge of Windows Server OS, Exchange and Active Directory.- A sound understanding of network and server infrastructure.- Knowledge of IT security software solutions.- Knowledge of various end user computing hardware e.g. Laptops, PC's, Phones etc.- Experience of Citrix XenDesktop and XenApp is desirable but not essential.- Able to work to SLA's and KPI's.- A strong ability to fault-find customer issues remotely, in person, or over the phone, ensuring that outcomes are documented within support tickets. You'll be: - Proficient in verbal and written English.- Able to communicate effectively at every level within the organisation.- Able to work with complex information, for analysis and review by non-specialist colleagues across the organisation.- A role model for continuous quality improvement, offering advice and support where necessary- Able to motivate and support all staff to comply with national and local standards including GDPR and data protection regulations, providing guidance where necessary- Able to work collaboratively with colleagues across multiple departments to establish and develop guides and processes for using IT Systems.- Happy to attend and participate in all appropriate meetings and forums as agreed with your line manager- Able to explain technical concepts in 'layman's terms' without patronisation. Benefits: - We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay- Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay- A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension- A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)- Cycle to work scheme and interest-free season ticket loans available- Free eyesight test for DSE users and a contribution towards the cost of glasses- 25% store discount in Trinity shops- Life assurance cover- Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party- Regular ballots for donated free tickets and prizes- Access to courses of free counselling on the phone or face-to-faceRoyal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms.All successful applicants will be subject to DBS, Occupational Health and reference checks. How to Apply If you have the skills and experience we're looking for, please complete the online application below.For an informal chat or visit please contact Martin Renel, IT Operations Manager.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Evolve IT are working with a fantastic client who are the UK's leading marine engineering specialists. The business is now looking for a 2nd Line IT Support Engineer to join the team. This role will be based within the Glasgow office which will initially be onsite however, in time will change to a hybrid working model. This is an incredible opportunity for someone to join a well-established business who have been shipbuilding and delivering quality marine engineering and non-marine engineering projects. As a 2nd Line IT Support Engineer, you will be responsible for providing IT to the business using FMPG deployed incident and request management application. Responsibilities: You will be accountable for supporting an ongoing understanding of the business's user requirements associated with the support and evolution of IT strategy, guaranteeing that these match with the set technology roadmap. You will report ITIL processes such as Release, Change, Configuration, Incident and Problem Management and guarantee that this is finalized in accordance with the businesses business policy and governance whilst supporting the delivery and success of the IT objectives. Work closely with 3rd party business partners of the products supporting the business. Assist deployed IT technology as well as products and services linked with the business whilst working alongside the business stakeholders and external partners to assist the development and efficient operation of IT service. You will take responsibility for the preparation and delivery of day-to-day communications on IT proposals and service delivery and performance. Skills, Qualifications and Other Requirements: You will have the ability to communicate and create relationships with colleagues and have the capability to develop effective communication skills with both Technical and non-technical individuals. You will have previous experience of SME IT security, networking, applications, and service management principles & practices. Proven experience chairing meetings, workshops and presenting would be an advantage. You will have excellent decision making and prioritisation skills. You will be a flexible individual with the ability to consider new ways of working and adapt to change and the ability to developer an understanding of new technologies. You will have an insight into project management principles Technology Awareness (appropriate training will be provided) Microsoft Office 365 Active Directory Unified Communications PowerShell End User Protection Networking Cisco/Meraki Firewall Cyber Security Cyber Essentials Plus In return our client will offer a fantastic annual salary of up to £42,000 for the right candidate. If you think you have got the skills, knowledge, and experience required to succeed in this fantastic role, please do not hesitate and get in touch by emailing (see below) or call.
Jun 02, 2023
Full time
Evolve IT are working with a fantastic client who are the UK's leading marine engineering specialists. The business is now looking for a 2nd Line IT Support Engineer to join the team. This role will be based within the Glasgow office which will initially be onsite however, in time will change to a hybrid working model. This is an incredible opportunity for someone to join a well-established business who have been shipbuilding and delivering quality marine engineering and non-marine engineering projects. As a 2nd Line IT Support Engineer, you will be responsible for providing IT to the business using FMPG deployed incident and request management application. Responsibilities: You will be accountable for supporting an ongoing understanding of the business's user requirements associated with the support and evolution of IT strategy, guaranteeing that these match with the set technology roadmap. You will report ITIL processes such as Release, Change, Configuration, Incident and Problem Management and guarantee that this is finalized in accordance with the businesses business policy and governance whilst supporting the delivery and success of the IT objectives. Work closely with 3rd party business partners of the products supporting the business. Assist deployed IT technology as well as products and services linked with the business whilst working alongside the business stakeholders and external partners to assist the development and efficient operation of IT service. You will take responsibility for the preparation and delivery of day-to-day communications on IT proposals and service delivery and performance. Skills, Qualifications and Other Requirements: You will have the ability to communicate and create relationships with colleagues and have the capability to develop effective communication skills with both Technical and non-technical individuals. You will have previous experience of SME IT security, networking, applications, and service management principles & practices. Proven experience chairing meetings, workshops and presenting would be an advantage. You will have excellent decision making and prioritisation skills. You will be a flexible individual with the ability to consider new ways of working and adapt to change and the ability to developer an understanding of new technologies. You will have an insight into project management principles Technology Awareness (appropriate training will be provided) Microsoft Office 365 Active Directory Unified Communications PowerShell End User Protection Networking Cisco/Meraki Firewall Cyber Security Cyber Essentials Plus In return our client will offer a fantastic annual salary of up to £42,000 for the right candidate. If you think you have got the skills, knowledge, and experience required to succeed in this fantastic role, please do not hesitate and get in touch by emailing (see below) or call.
IT Support - Southampton - Contract IT Support 1 month Initial Contract £27 p/h (Umbrella) Southampton Your New Company Local private sector client looking for an IT Support candidate with excellent customer service skills to join the team due to busy period. General Responsibilities Support the Help desk system, ensuring all inbound support calls and emails are handled within agreed Service Level Agreements Previous experience and knowledge of supporting hybrid cloud environments Working knowledge of Server 2012/2016 including Active Directory services Previous experience and good working knowledge of supporting Microsoft 365 and office applications including one drive and sharepoint Support mobile systems Provide technical support Carry out Operating System re-loads, Stage Devices for deployment Excellent spoken and written English Good organisational and fault-finding skills Demonstrable interest in Technology & IT What you'll get in return An initial 1-month contract with a view to extend for the right individual. An ideal role for somebody looking to grow into the IT Support space What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jun 02, 2023
Contractor
IT Support - Southampton - Contract IT Support 1 month Initial Contract £27 p/h (Umbrella) Southampton Your New Company Local private sector client looking for an IT Support candidate with excellent customer service skills to join the team due to busy period. General Responsibilities Support the Help desk system, ensuring all inbound support calls and emails are handled within agreed Service Level Agreements Previous experience and knowledge of supporting hybrid cloud environments Working knowledge of Server 2012/2016 including Active Directory services Previous experience and good working knowledge of supporting Microsoft 365 and office applications including one drive and sharepoint Support mobile systems Provide technical support Carry out Operating System re-loads, Stage Devices for deployment Excellent spoken and written English Good organisational and fault-finding skills Demonstrable interest in Technology & IT What you'll get in return An initial 1-month contract with a view to extend for the right individual. An ideal role for somebody looking to grow into the IT Support space What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
1st/2nd Line System Support Analyst - UK Market Leader - Stockton Heath to £28,000! Prestigious opportunity with a pioneering UK Market Leader for a 1st/2nd Line Support Analyst or Service Desk Analyst. Following a significant investment in our technology we are now seeking to grow our team and enhance our service. As one of our Support Analysts you will be responsible for:- Processing incoming calls/emails in accordance with defined processes and priorities at agreed service levels. Identifying issues, provide and advise suitable solutions and actions. Accurate logging and record keeping of all issues and queries Escalation and management of issues to 3rd Party vendors Becoming a core business system subject matter expert. Providing support to the companies' desktop solutions and management of Active Directory, user maintenance processes and Microsoft Office products. Installation and configuration of systems applications when necessary and with third parties. If you possess a combination of the following skills, then LETS TALK! Previous experience in 1st line support in a Service Desk environment Familiar with systems or applications support Experience escalating and resolving tickets Good analytical and problem-solving skills with the ability to troubleshoot and diagnose problems. Excellent customer care skills, ability to communicate effectively to help employees resolve their issues and feel satisfied with the experience. Excellent written and verbal communication skills with a professional and confident telephone manner. Knowledge of Microsoft PC and Network operating environments and associated applications Knowledge of the Retail sector, ERP or Sales order processing is advantageous but not essential In return you will be rewarded with ongoing career development and training in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jun 02, 2023
Full time
1st/2nd Line System Support Analyst - UK Market Leader - Stockton Heath to £28,000! Prestigious opportunity with a pioneering UK Market Leader for a 1st/2nd Line Support Analyst or Service Desk Analyst. Following a significant investment in our technology we are now seeking to grow our team and enhance our service. As one of our Support Analysts you will be responsible for:- Processing incoming calls/emails in accordance with defined processes and priorities at agreed service levels. Identifying issues, provide and advise suitable solutions and actions. Accurate logging and record keeping of all issues and queries Escalation and management of issues to 3rd Party vendors Becoming a core business system subject matter expert. Providing support to the companies' desktop solutions and management of Active Directory, user maintenance processes and Microsoft Office products. Installation and configuration of systems applications when necessary and with third parties. If you possess a combination of the following skills, then LETS TALK! Previous experience in 1st line support in a Service Desk environment Familiar with systems or applications support Experience escalating and resolving tickets Good analytical and problem-solving skills with the ability to troubleshoot and diagnose problems. Excellent customer care skills, ability to communicate effectively to help employees resolve their issues and feel satisfied with the experience. Excellent written and verbal communication skills with a professional and confident telephone manner. Knowledge of Microsoft PC and Network operating environments and associated applications Knowledge of the Retail sector, ERP or Sales order processing is advantageous but not essential In return you will be rewarded with ongoing career development and training in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Role: 3rd Line Support Engineer/Infrastructure Specialist Salary: £50,000 (might be some flex for the right candidate) Location: Stratford-Upon-Avon (hybrid) Are you ready to take on a rewarding opportunity? Synchro is excited to partner with a leading IT solutions and telecommunications company in their search for an Infrastructure specialist/3rd line Support Engineer to join their technology team due to their remarkable growth and success. If you thrive in an MSP environment providing high-level technical support to clients, this role is tailored for you. You will work alongside a dynamic team where collaboration is key, while also showcasing your ability to independently handle complex technical challenges. Responsibilities: Providing technical support for incidents and service requests escalated from the 1st and 2nd line support teams, with a focus on resolving complex and high-priority issues. Working closely with clients to troubleshoot issues and identify root causes, providing guidance and expertise to resolve problems. Participating in project work, including the design, implementation and maintenance of IT infrastructure and systems. Assisting with technical escalation management and providing guidance and support to junior members of the support team. Keeping up-to-date with new and emerging technologies, and sharing knowledge and best practices with the wider team. Collaborating with IT teams to identify, recommend, and implement improvements to IT infrastructure. Ensuring compliance with security and data protection policies, including patching and the maintenance of disaster recovery and business continuity plans. Skills and Qualifications: 2+ years of experience in a 3rd line support role, preferably within an MSP environment. Strong technical knowledge of/or: Microsoft Server, Citrix, Nutanix, Office 365, Azure, Active Directory, Exchange, Virtualisation (VMware or Hyper-V), SANs, Backup & Recovery. Scripting (PowerShell, Batch etc.) Excellent troubleshooting and problem-solving skills, with the ability to quickly identify and resolve complex technical issues. Strong communication skills, both written and verbal, with the ability to communicate technical information to non-technical stakeholders. Experience with ticket management systems and IT service management (ITSM) processes. Ability to work independently and as part of a team, with a proactive and solution-focused approach. Relevant technical certifications, such as MCSA/MCSE, CCNA/CCNP or VCP, are highly desirable. Please contact Maddie Brockwell at Synchro to hear more about this promising role
Jun 02, 2023
Full time
Role: 3rd Line Support Engineer/Infrastructure Specialist Salary: £50,000 (might be some flex for the right candidate) Location: Stratford-Upon-Avon (hybrid) Are you ready to take on a rewarding opportunity? Synchro is excited to partner with a leading IT solutions and telecommunications company in their search for an Infrastructure specialist/3rd line Support Engineer to join their technology team due to their remarkable growth and success. If you thrive in an MSP environment providing high-level technical support to clients, this role is tailored for you. You will work alongside a dynamic team where collaboration is key, while also showcasing your ability to independently handle complex technical challenges. Responsibilities: Providing technical support for incidents and service requests escalated from the 1st and 2nd line support teams, with a focus on resolving complex and high-priority issues. Working closely with clients to troubleshoot issues and identify root causes, providing guidance and expertise to resolve problems. Participating in project work, including the design, implementation and maintenance of IT infrastructure and systems. Assisting with technical escalation management and providing guidance and support to junior members of the support team. Keeping up-to-date with new and emerging technologies, and sharing knowledge and best practices with the wider team. Collaborating with IT teams to identify, recommend, and implement improvements to IT infrastructure. Ensuring compliance with security and data protection policies, including patching and the maintenance of disaster recovery and business continuity plans. Skills and Qualifications: 2+ years of experience in a 3rd line support role, preferably within an MSP environment. Strong technical knowledge of/or: Microsoft Server, Citrix, Nutanix, Office 365, Azure, Active Directory, Exchange, Virtualisation (VMware or Hyper-V), SANs, Backup & Recovery. Scripting (PowerShell, Batch etc.) Excellent troubleshooting and problem-solving skills, with the ability to quickly identify and resolve complex technical issues. Strong communication skills, both written and verbal, with the ability to communicate technical information to non-technical stakeholders. Experience with ticket management systems and IT service management (ITSM) processes. Ability to work independently and as part of a team, with a proactive and solution-focused approach. Relevant technical certifications, such as MCSA/MCSE, CCNA/CCNP or VCP, are highly desirable. Please contact Maddie Brockwell at Synchro to hear more about this promising role
IT Infrastructure Technician (Azure specialist)Lower Weare, Axbridge£28,000 to £32,000 + PackageExcellent opportunity for a Junior IT Engineer to join a growing, industry leading company in a highly varied and interesting role that offers training, development, and progression opportunities.This business is going from strength to strength, and with that opening a brand-new site to support their growth. Because of this, they are looking to add an IT Infrastructure Engineer to their team.In this role you will maintain and develop the Azure Active Directory platform for the company with a focus on data migration and security practices. This role will include heavy organisation of local and cloud-based data.The ideal candidate will have experience with Microsoft Azure, using Teams and SharePoint. A background working with cloud infrastructure would be advantageous.This is a fantastic opportunity to join a growing company in a role where you can develop your skills and progress your career.The role: Working on cloud infrastructure Microsoft Azure environment Supporting staff onsite using MS Teams, SharePoint, and MS Office 365 Site based in Lower Weare or HighbridgeThe person: Experience in an IT Engineering or Infrastructure role using Microsoft Azure AD Experience with MS Office 365, MS Teams and SharePoint Cloud infrastructure experience Networking or hardware experience beneficial Have you own vehicle and happy to be site based
Jun 01, 2023
Full time
IT Infrastructure Technician (Azure specialist)Lower Weare, Axbridge£28,000 to £32,000 + PackageExcellent opportunity for a Junior IT Engineer to join a growing, industry leading company in a highly varied and interesting role that offers training, development, and progression opportunities.This business is going from strength to strength, and with that opening a brand-new site to support their growth. Because of this, they are looking to add an IT Infrastructure Engineer to their team.In this role you will maintain and develop the Azure Active Directory platform for the company with a focus on data migration and security practices. This role will include heavy organisation of local and cloud-based data.The ideal candidate will have experience with Microsoft Azure, using Teams and SharePoint. A background working with cloud infrastructure would be advantageous.This is a fantastic opportunity to join a growing company in a role where you can develop your skills and progress your career.The role: Working on cloud infrastructure Microsoft Azure environment Supporting staff onsite using MS Teams, SharePoint, and MS Office 365 Site based in Lower Weare or HighbridgeThe person: Experience in an IT Engineering or Infrastructure role using Microsoft Azure AD Experience with MS Office 365, MS Teams and SharePoint Cloud infrastructure experience Networking or hardware experience beneficial Have you own vehicle and happy to be site based
Network Engineer £25,000 - £35,000 - KPI based bonus Gloucester / Hybrid Our client is a forward-thinking, customer-centric business, that goes above and beyond to provide solutions to small and medium-sized companies across the UK. They are now seeking a Network Engineer to join their award-winning, innovative team, on a full time, permanent basis. This is an excellent opportunity for a Network Engineer to join an established business, that prides itself on its passion for developing its staff and its leading-edge training opportunities. Responsibilities: Deliver on/off-site, and remote delivery services Create, and update project logs via the company CRM system Provide service desk cover (3rd Line) Cisco Firewall configuration work (Cisco ASA & Cisco Meraki) AD upgrades both on-premises and Azure Cloud Servers Microsoft Cloud online services, both pre- and post-sale Microsoft Azure Virtual Machines, VPN Gateways, Site Recovery, Cloud Backup, SQL Services Skills/ Experience: A-level, or equivalent qualifications Atleast 1 Microsoft Cloud qualification Relevant IT infrastructure experience Microsoft Cloud experience In-depth knowledge of Windows Server & Active Directory In-depth knowledge of the fundamentals of IP networking Microsoft Windows 7 to Windows 10 operating systems knowledge Benefits: KPI based bonus Private health care Private pension Life insurance Birthday off Death in Service Learning & development opportunities Flexible/Hybrid working GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk, Cyber, Java, C#, Python and Development. We manage?Tech?jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We work to the highest possible standards for our candidates and clients.
Jun 01, 2023
Full time
Network Engineer £25,000 - £35,000 - KPI based bonus Gloucester / Hybrid Our client is a forward-thinking, customer-centric business, that goes above and beyond to provide solutions to small and medium-sized companies across the UK. They are now seeking a Network Engineer to join their award-winning, innovative team, on a full time, permanent basis. This is an excellent opportunity for a Network Engineer to join an established business, that prides itself on its passion for developing its staff and its leading-edge training opportunities. Responsibilities: Deliver on/off-site, and remote delivery services Create, and update project logs via the company CRM system Provide service desk cover (3rd Line) Cisco Firewall configuration work (Cisco ASA & Cisco Meraki) AD upgrades both on-premises and Azure Cloud Servers Microsoft Cloud online services, both pre- and post-sale Microsoft Azure Virtual Machines, VPN Gateways, Site Recovery, Cloud Backup, SQL Services Skills/ Experience: A-level, or equivalent qualifications Atleast 1 Microsoft Cloud qualification Relevant IT infrastructure experience Microsoft Cloud experience In-depth knowledge of Windows Server & Active Directory In-depth knowledge of the fundamentals of IP networking Microsoft Windows 7 to Windows 10 operating systems knowledge Benefits: KPI based bonus Private health care Private pension Life insurance Birthday off Death in Service Learning & development opportunities Flexible/Hybrid working GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk, Cyber, Java, C#, Python and Development. We manage?Tech?jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We work to the highest possible standards for our candidates and clients.
