ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
IT Support Analyst Crone Corkill are assisting a global Mining company in the recruitment of a London based IT Support Analyst offering hybrid work (3 days in, 2 days WFH). An all-encompassing role, you will be involved in all facets of IT Support, including 1st, 2nd and 3rd line responsibilities for an office of circa 40 staff, as well as international offices. Key Skills as an IT Support Analyst Windows 10/11 Office365 Active Directory/Azure AD Autopilot/Intune device management Support Teams, SharePoint, OneDrive etc Experience working in small teams/organisations Offer support deskside, via telephone and remotely Understanding of virtualisation (VMware, Hyper-V etc) Key Responsibilities as an IT Support Analyst Installing, deploying, upgrading, and maintaining new system software and desktop applications. Ensuring compliance with IT policies, documenting, and maintaining all IT processes, procedures, and changes. Provide IT Support and assistance to all offices, and all relevant projects and users, including but not limited to non-technical, remote, and mobile users. Logging support tickets into IT Helpdesk, updating, escalating, resolving, and monitoring open tickets according to IT policy, and closing completed tickets. Creating and administering user accounts on Azure/Office365 and Active Directory. Managing user permissions, memberships, backups etc. Installation and maintenance of IT hardware, troubleshoot and resolve related issues, including but not limited to laptops, desktops, mobile phones etc. Providing regular feedback to your line manager on all hardware and software issues. Regularly meet with users to provide preventative maintenance, training and resolve any outstanding issues. Infrastructure support in conjunction with external suppliers/partners. Ensure meeting room equipment is tested on a regular basis and remains in good working order. Complete assigned projects and tasks within agreed timescales. If you're suitable for this IT Support Analyst role and would like to learn more, please apply via this ad or contact Joe directly. IT Support Analyst
Jun 02, 2023
Full time
IT Support Analyst Crone Corkill are assisting a global Mining company in the recruitment of a London based IT Support Analyst offering hybrid work (3 days in, 2 days WFH). An all-encompassing role, you will be involved in all facets of IT Support, including 1st, 2nd and 3rd line responsibilities for an office of circa 40 staff, as well as international offices. Key Skills as an IT Support Analyst Windows 10/11 Office365 Active Directory/Azure AD Autopilot/Intune device management Support Teams, SharePoint, OneDrive etc Experience working in small teams/organisations Offer support deskside, via telephone and remotely Understanding of virtualisation (VMware, Hyper-V etc) Key Responsibilities as an IT Support Analyst Installing, deploying, upgrading, and maintaining new system software and desktop applications. Ensuring compliance with IT policies, documenting, and maintaining all IT processes, procedures, and changes. Provide IT Support and assistance to all offices, and all relevant projects and users, including but not limited to non-technical, remote, and mobile users. Logging support tickets into IT Helpdesk, updating, escalating, resolving, and monitoring open tickets according to IT policy, and closing completed tickets. Creating and administering user accounts on Azure/Office365 and Active Directory. Managing user permissions, memberships, backups etc. Installation and maintenance of IT hardware, troubleshoot and resolve related issues, including but not limited to laptops, desktops, mobile phones etc. Providing regular feedback to your line manager on all hardware and software issues. Regularly meet with users to provide preventative maintenance, training and resolve any outstanding issues. Infrastructure support in conjunction with external suppliers/partners. Ensure meeting room equipment is tested on a regular basis and remains in good working order. Complete assigned projects and tasks within agreed timescales. If you're suitable for this IT Support Analyst role and would like to learn more, please apply via this ad or contact Joe directly. IT Support Analyst
Lead Fullstack Developer - Norwich to £70k Our client is currently working on a range of projects including developing a new client portal from the ground up using the latest Microsoft stack. They and are considered industry leading experts in what they do and offer a friendly and collaborative working environment. As part of the role you will be working alongside their small team of developers, QAs, product owners and project managers. They offer a relaxed and friendly working environment including dedicated days to training and learning the latest technologies through resources flexible working hours, private healthcare, dedicated training and development budgets and more. About the Role: Are you a Software Developer with experience in C#, MVC, T-SQL (WPF and Javascript development useful), looking to join a supportive and collaborative team of developers, be involved in a variety of exciting digital transformation projects and work for a well-established local employer that will heavily invest in your technical progression? You will be responsible for a wide range of innovative projects from web based application development to integrations. On offer is the opportunity to work for a company who prides themselves in providing the best support and service to its thriving community. Due to a recent period of growth within the technical department, now is a great time to jump on-board a play a major part in the future of their Digital strategy. You'll have the ability to suggest new technologies and drive forward their technical direction. In the role, the Software Developer will be working a team of Developers and Applications Analysts, where you will be designing, developing and maintaining the Software Solutions of the organisation. You will be working on a mix of 3rd Party and bespoke Software applications. You will also be providing application Support on the Business Systems within the organisation. This role would suit a Software Developer with a background in C# , MVC and T-SQL looking for a new role, working in an organisation that will be providing you the opportunity to kick start your personal and technical progression through being provided with continuous technical training. Responsibilities: Developing, designing and maintaining Back-Office Software applications Upgrading and adding features to both bespoke and 3rd part Software Providing application support on the internal Business Systems The Person: Background as a Full Stack Software Developer/Engineer Experience in C#/.NET, MVC, T-SQL Bonus experience in WPF, Javascript, Vue.js and HTML. Our client is an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Benefits: Canteen Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Employee mentoring programme Financial planning services Flexitime Free parking Gym membership Life insurance On-site parking Private medical insurance Sick pay Store discount Wellness programme Schedule: Flexitime Monday to Friday Supplemental pay types: Performance bonus Job Types: Full-time, Permanent Pay: £50,000.00-£70,000.00 per year
Jun 02, 2023
Full time
Lead Fullstack Developer - Norwich to £70k Our client is currently working on a range of projects including developing a new client portal from the ground up using the latest Microsoft stack. They and are considered industry leading experts in what they do and offer a friendly and collaborative working environment. As part of the role you will be working alongside their small team of developers, QAs, product owners and project managers. They offer a relaxed and friendly working environment including dedicated days to training and learning the latest technologies through resources flexible working hours, private healthcare, dedicated training and development budgets and more. About the Role: Are you a Software Developer with experience in C#, MVC, T-SQL (WPF and Javascript development useful), looking to join a supportive and collaborative team of developers, be involved in a variety of exciting digital transformation projects and work for a well-established local employer that will heavily invest in your technical progression? You will be responsible for a wide range of innovative projects from web based application development to integrations. On offer is the opportunity to work for a company who prides themselves in providing the best support and service to its thriving community. Due to a recent period of growth within the technical department, now is a great time to jump on-board a play a major part in the future of their Digital strategy. You'll have the ability to suggest new technologies and drive forward their technical direction. In the role, the Software Developer will be working a team of Developers and Applications Analysts, where you will be designing, developing and maintaining the Software Solutions of the organisation. You will be working on a mix of 3rd Party and bespoke Software applications. You will also be providing application Support on the Business Systems within the organisation. This role would suit a Software Developer with a background in C# , MVC and T-SQL looking for a new role, working in an organisation that will be providing you the opportunity to kick start your personal and technical progression through being provided with continuous technical training. Responsibilities: Developing, designing and maintaining Back-Office Software applications Upgrading and adding features to both bespoke and 3rd part Software Providing application support on the internal Business Systems The Person: Background as a Full Stack Software Developer/Engineer Experience in C#/.NET, MVC, T-SQL Bonus experience in WPF, Javascript, Vue.js and HTML. Our client is an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Benefits: Canteen Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Employee mentoring programme Financial planning services Flexitime Free parking Gym membership Life insurance On-site parking Private medical insurance Sick pay Store discount Wellness programme Schedule: Flexitime Monday to Friday Supplemental pay types: Performance bonus Job Types: Full-time, Permanent Pay: £50,000.00-£70,000.00 per year
A new opportunity exists within my clients Application Support and Development team as a Software Developer / Application Support / Analyst to join them. You will be working on a wide range of exciting projects key to improve business outcomes, streamlining frontline services to be more efficient and effective, through cognitive automation. The ideal candidate will have a strong working knowledge of: C# .Net, Azure DevOps, MSSQL (Microsoft Stack) Duties will include: As an Application Analyst / Developer, you'll play a leading role in the move towards electronic service delivery. Design, develop and maintain software solutions to support needs identified from business process mapping and reengineering workshops with frontline services. Improve business outcomes through process automation capabilities (Cognitive Automation) Work closely with Developers, Senior Analysts, Solution/Technical Architects and business liaisons to understand system/technical requirements, system interdependencies and define system goals Predictive Analytics, developing business intelligence using PowerBI dashboards. Be primary contact for questions relating to how systems work from both a business and technical perspective. Provide Application support to existing business systems including those supplied by 3rd party vendors. This role is based in Kent, however applications are welcomed by candidates based all over the UK, as due to the nature of this role you can work remotely. Successful candidates will be invited to complete a code test and an interview via video link. Salary scale - £32K to £48K depending on experience.
Jun 02, 2023
Full time
A new opportunity exists within my clients Application Support and Development team as a Software Developer / Application Support / Analyst to join them. You will be working on a wide range of exciting projects key to improve business outcomes, streamlining frontline services to be more efficient and effective, through cognitive automation. The ideal candidate will have a strong working knowledge of: C# .Net, Azure DevOps, MSSQL (Microsoft Stack) Duties will include: As an Application Analyst / Developer, you'll play a leading role in the move towards electronic service delivery. Design, develop and maintain software solutions to support needs identified from business process mapping and reengineering workshops with frontline services. Improve business outcomes through process automation capabilities (Cognitive Automation) Work closely with Developers, Senior Analysts, Solution/Technical Architects and business liaisons to understand system/technical requirements, system interdependencies and define system goals Predictive Analytics, developing business intelligence using PowerBI dashboards. Be primary contact for questions relating to how systems work from both a business and technical perspective. Provide Application support to existing business systems including those supplied by 3rd party vendors. This role is based in Kent, however applications are welcomed by candidates based all over the UK, as due to the nature of this role you can work remotely. Successful candidates will be invited to complete a code test and an interview via video link. Salary scale - £32K to £48K depending on experience.
Applications Support Analyst - O365 - SharePoint - Dynamics 365 Stroud, Gloucestershire Client HQ is based in Gloucestershire with WFH / Hybrid flexibility £30,000pa to £40,000pa (DoE) + Bonus + Excellent Corporate Benefits O365 Suite including SharePoint, Power Automate / Flow & PowerApps, CRM / ERP / Financial Services Systems, Access Group Products Process Control i.e. Focalpoint / Dimensions and/or Microsoft Dynamics 365, SQL, MySQL, ETL, Configuration & Application Support of Microsoft Business Central The Client: An established UK Eco-Energy Services Group who have made a significant impact securing partnerships with major UK Building, Construction and Facilities companies over the past 15 years. The Role - Technical: Will perfectly suit a career minded, professional, ethical and confident peron whose skills focus on the Microsoft Technology Stack and will involve: Strong knowledge in the O365 Suite including SharePoint Power Automate / Flow & PowerApps CRM / ERP / Financial Services Systems Access Group Products i.e. Focalpoint / Dimensions and/or Microsoft Dynamics 365 SQL, MySQL, ETL Configuration & Application Support of Microsoft Business Central Being able to transform business requirements into Technical Project documents Additional Functional Requirements Include: Provide 1st to 3rd line application support for key business application solutions across group including CRM/ERP/Service/Financial systems. Handling of data including migrations and integrations Support implementation of system changes and upgrades in line with a change control process. Provide a business analyst service to the business to include communicating clearly with the end user to ensure business requirements are fully documented and understood before progressing to testing and implementation. Liaise with 3rd party application vendors to provide swift implementation or resolution of issues or projects which cannot be resolved by the in-house IT team. Desirable Qualifications: MCSE ITIL Should you have the experience, enthusiasm, motivation and attitude to rise up and secure this role, my client will offer you a solid, steady and enviable career path including an excellent salary and benefits package. Call Experis IT today for more information!
Jun 02, 2023
Full time
Applications Support Analyst - O365 - SharePoint - Dynamics 365 Stroud, Gloucestershire Client HQ is based in Gloucestershire with WFH / Hybrid flexibility £30,000pa to £40,000pa (DoE) + Bonus + Excellent Corporate Benefits O365 Suite including SharePoint, Power Automate / Flow & PowerApps, CRM / ERP / Financial Services Systems, Access Group Products Process Control i.e. Focalpoint / Dimensions and/or Microsoft Dynamics 365, SQL, MySQL, ETL, Configuration & Application Support of Microsoft Business Central The Client: An established UK Eco-Energy Services Group who have made a significant impact securing partnerships with major UK Building, Construction and Facilities companies over the past 15 years. The Role - Technical: Will perfectly suit a career minded, professional, ethical and confident peron whose skills focus on the Microsoft Technology Stack and will involve: Strong knowledge in the O365 Suite including SharePoint Power Automate / Flow & PowerApps CRM / ERP / Financial Services Systems Access Group Products i.e. Focalpoint / Dimensions and/or Microsoft Dynamics 365 SQL, MySQL, ETL Configuration & Application Support of Microsoft Business Central Being able to transform business requirements into Technical Project documents Additional Functional Requirements Include: Provide 1st to 3rd line application support for key business application solutions across group including CRM/ERP/Service/Financial systems. Handling of data including migrations and integrations Support implementation of system changes and upgrades in line with a change control process. Provide a business analyst service to the business to include communicating clearly with the end user to ensure business requirements are fully documented and understood before progressing to testing and implementation. Liaise with 3rd party application vendors to provide swift implementation or resolution of issues or projects which cannot be resolved by the in-house IT team. Desirable Qualifications: MCSE ITIL Should you have the experience, enthusiasm, motivation and attitude to rise up and secure this role, my client will offer you a solid, steady and enviable career path including an excellent salary and benefits package. Call Experis IT today for more information!
Applications Support Analyst - O365 - SharePoint - Dynamics 365 Stroud, Gloucestershire Client HQ is based in Gloucestershire with WFH/Hybrid flexibility £30,000pa to £40,000pa (DoE) + Bonus + Excellent Corporate Benefits O365 Suite including SharePoint, Power Automate/Flow & PowerApps, CRM/ERP/Financial Services Systems, Access Group Products Process Control ie Focalpoint/Dimensions and/or Microsoft Dynamics 365, SQL, MySQL, ETL, Configuration & Application Support of Microsoft Business Central The Client: An established UK Eco-Energy Services Group who have made a significant impact securing partnerships with major UK Building, Construction and Facilities companies over the past 15 years. The Role - Technical: Will perfectly suit a career minded, professional, ethical and confident peron whose skills focus on the Microsoft Technology Stack and will involve: Strong knowledge in the O365 Suite including SharePoint Power Automate/Flow & PowerApps CRM/ERP/Financial Services Systems Access Group Products ie Focalpoint/Dimensions and/or Microsoft Dynamics 365 SQL, MySQL, ETL Configuration & Application Support of Microsoft Business Central Being able to transform business requirements into Technical Project documents Additional Functional Requirements Include: Provide 1st to 3rd line application support for key business application solutions across group including CRM/ERP/Service/Financial systems. Handling of data including migrations and integrations Support implementation of system changes and upgrades in line with a change control process. Provide a business analyst service to the business to include communicating clearly with the end user to ensure business requirements are fully documented and understood before progressing to testing and implementation. Liaise with 3rd party application vendors to provide swift implementation or resolution of issues or projects which cannot be resolved by the in-house IT team. Desirable Qualifications: MCSE ITIL Should you have the experience, enthusiasm, motivation and attitude to rise up and secure this role, my client will offer you a solid, steady and enviable career path including an excellent salary and benefits package. Call Experis IT today for more information!
Jun 02, 2023
Full time
Applications Support Analyst - O365 - SharePoint - Dynamics 365 Stroud, Gloucestershire Client HQ is based in Gloucestershire with WFH/Hybrid flexibility £30,000pa to £40,000pa (DoE) + Bonus + Excellent Corporate Benefits O365 Suite including SharePoint, Power Automate/Flow & PowerApps, CRM/ERP/Financial Services Systems, Access Group Products Process Control ie Focalpoint/Dimensions and/or Microsoft Dynamics 365, SQL, MySQL, ETL, Configuration & Application Support of Microsoft Business Central The Client: An established UK Eco-Energy Services Group who have made a significant impact securing partnerships with major UK Building, Construction and Facilities companies over the past 15 years. The Role - Technical: Will perfectly suit a career minded, professional, ethical and confident peron whose skills focus on the Microsoft Technology Stack and will involve: Strong knowledge in the O365 Suite including SharePoint Power Automate/Flow & PowerApps CRM/ERP/Financial Services Systems Access Group Products ie Focalpoint/Dimensions and/or Microsoft Dynamics 365 SQL, MySQL, ETL Configuration & Application Support of Microsoft Business Central Being able to transform business requirements into Technical Project documents Additional Functional Requirements Include: Provide 1st to 3rd line application support for key business application solutions across group including CRM/ERP/Service/Financial systems. Handling of data including migrations and integrations Support implementation of system changes and upgrades in line with a change control process. Provide a business analyst service to the business to include communicating clearly with the end user to ensure business requirements are fully documented and understood before progressing to testing and implementation. Liaise with 3rd party application vendors to provide swift implementation or resolution of issues or projects which cannot be resolved by the in-house IT team. Desirable Qualifications: MCSE ITIL Should you have the experience, enthusiasm, motivation and attitude to rise up and secure this role, my client will offer you a solid, steady and enviable career path including an excellent salary and benefits package. Call Experis IT today for more information!
1st/2nd Line System Support Analyst - UK Market Leader - Stockton Heath to £28,000! Prestigious opportunity with a pioneering UK Market Leader for a 1st/2nd Line Support Analyst or Service Desk Analyst. Following a significant investment in our technology we are now seeking to grow our team and enhance our service. As one of our Support Analysts you will be responsible for:- Processing incoming calls/emails in accordance with defined processes and priorities at agreed service levels. Identifying issues, provide and advise suitable solutions and actions. Accurate logging and record keeping of all issues and queries Escalation and management of issues to 3rd Party vendors Becoming a core business system subject matter expert. Providing support to the companies' desktop solutions and management of Active Directory, user maintenance processes and Microsoft Office products. Installation and configuration of systems applications when necessary and with third parties. If you possess a combination of the following skills, then LETS TALK! Previous experience in 1st line support in a Service Desk environment Familiar with systems or applications support Experience escalating and resolving tickets Good analytical and problem-solving skills with the ability to troubleshoot and diagnose problems. Excellent customer care skills, ability to communicate effectively to help employees resolve their issues and feel satisfied with the experience. Excellent written and verbal communication skills with a professional and confident telephone manner. Knowledge of Microsoft PC and Network operating environments and associated applications Knowledge of the Retail sector, ERP or Sales order processing is advantageous but not essential In return you will be rewarded with ongoing career development and training in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jun 02, 2023
Full time
1st/2nd Line System Support Analyst - UK Market Leader - Stockton Heath to £28,000! Prestigious opportunity with a pioneering UK Market Leader for a 1st/2nd Line Support Analyst or Service Desk Analyst. Following a significant investment in our technology we are now seeking to grow our team and enhance our service. As one of our Support Analysts you will be responsible for:- Processing incoming calls/emails in accordance with defined processes and priorities at agreed service levels. Identifying issues, provide and advise suitable solutions and actions. Accurate logging and record keeping of all issues and queries Escalation and management of issues to 3rd Party vendors Becoming a core business system subject matter expert. Providing support to the companies' desktop solutions and management of Active Directory, user maintenance processes and Microsoft Office products. Installation and configuration of systems applications when necessary and with third parties. If you possess a combination of the following skills, then LETS TALK! Previous experience in 1st line support in a Service Desk environment Familiar with systems or applications support Experience escalating and resolving tickets Good analytical and problem-solving skills with the ability to troubleshoot and diagnose problems. Excellent customer care skills, ability to communicate effectively to help employees resolve their issues and feel satisfied with the experience. Excellent written and verbal communication skills with a professional and confident telephone manner. Knowledge of Microsoft PC and Network operating environments and associated applications Knowledge of the Retail sector, ERP or Sales order processing is advantageous but not essential In return you will be rewarded with ongoing career development and training in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Role: Software Developer Location: Remote Salary: £45,000 to £52,000 Here at 83zero, we are partnered with an exciting start-up within the E-learning space. Our client have hit the ground running and are on track to be one of the leaders in their field, they are currently supporting over 15,000 clients monthly worldwide. Our client is looking to hire a Software Developer to maintain and enhance a range of websites, applications and services in the IT environment. The role will collaborate with other developers, Business Analyst, Marketing professionals and 3rd party specialists to deliver digital solutions driving engagement with students. Key Responsibilities: Maintain and support existing websites and applications Design and develop new websites, applications, and services Extending and developing integrations between web applications, Kontent, Salesforce CRM, and a variety of other applications and services, both internal and external Maintain system usability, perform upgrades and improve efficiency by taking advantage of new features released by Kontent CMS, Salesforce, Microsoft, and other platform vendors Deliver or assist in projects as agreed with the Steering Group and Change Control Board Produce high quality software meeting the needs of the business Provide timely and accurate estimates Deliver software to agreed timeframes and quality benchmarks Document solutions and maintenance processes Requirements: Demonstrate at least 3 years commercial experience. Broad experience of the full software development cycle. Experience of developing and delivering solutions to deadline and budget, using a combination of in-house and off the shelf software. Excellent skills in software development: C#, .NET Core, JavaScript (React/Angular), HTML, CSS SQL, MS SQL Server Software prototyping, design patterns and practices Conversant in the following concepts & technologies a definite advantage: Experience of CMS, in particular Headless CMS, Kontent.ai Next JS, Node, Tailwind/Bootstrap Microservices, Service oriented architecture Salesforce, Salesforce API, Lightning Web Components Online payment systems, E-commerce Git, Git Workflow, Pull Requests Continuous deployment, continuous integration, Azure DevOps Systems integration and data transformation
Jun 02, 2023
Full time
Role: Software Developer Location: Remote Salary: £45,000 to £52,000 Here at 83zero, we are partnered with an exciting start-up within the E-learning space. Our client have hit the ground running and are on track to be one of the leaders in their field, they are currently supporting over 15,000 clients monthly worldwide. Our client is looking to hire a Software Developer to maintain and enhance a range of websites, applications and services in the IT environment. The role will collaborate with other developers, Business Analyst, Marketing professionals and 3rd party specialists to deliver digital solutions driving engagement with students. Key Responsibilities: Maintain and support existing websites and applications Design and develop new websites, applications, and services Extending and developing integrations between web applications, Kontent, Salesforce CRM, and a variety of other applications and services, both internal and external Maintain system usability, perform upgrades and improve efficiency by taking advantage of new features released by Kontent CMS, Salesforce, Microsoft, and other platform vendors Deliver or assist in projects as agreed with the Steering Group and Change Control Board Produce high quality software meeting the needs of the business Provide timely and accurate estimates Deliver software to agreed timeframes and quality benchmarks Document solutions and maintenance processes Requirements: Demonstrate at least 3 years commercial experience. Broad experience of the full software development cycle. Experience of developing and delivering solutions to deadline and budget, using a combination of in-house and off the shelf software. Excellent skills in software development: C#, .NET Core, JavaScript (React/Angular), HTML, CSS SQL, MS SQL Server Software prototyping, design patterns and practices Conversant in the following concepts & technologies a definite advantage: Experience of CMS, in particular Headless CMS, Kontent.ai Next JS, Node, Tailwind/Bootstrap Microservices, Service oriented architecture Salesforce, Salesforce API, Lightning Web Components Online payment systems, E-commerce Git, Git Workflow, Pull Requests Continuous deployment, continuous integration, Azure DevOps Systems integration and data transformation
Project Manager Perm £55-60k Hybrid work model A market leading media and marketing business are growing a brand new division of their brand and require a new Project Manager to join them as a key growth hire. They are part of one of the largest media and events based businesses in the world, and an internationally recognised brand! This client wants t hire a Project Manager who will be part of their exciting, ambitious and brilliant growth plans which include scaling an existing business model and also a big programme of planned out diversification into other products in their space. Over the next few years, this business will be investing significantly in developing and growing its operating model, which includes building a new team, with a Project Manager at its core and integrating a brand new technology stack. Sphere have hired Business Analysts and Project Mangers for this business already this year and they absolute love the growth trajectory, culture and day to day business operation. If you are a talented digital Project Manager with say 3-5 years experience plus, you too would love this opportunity and thrive in it! Technological innovation and customer growth in this businesses arena is growing significantly and this business is on a mission to become the number one growth partner for brand int heir field internationally. It really is an exciting time to join the company! The Opportunity: Our client is starting an exciting phase in its evolution and has started to introduce a brand new approach to using data and technology to support delivering excellent customer outcomes. Great data and insights underpins everything they do. To strengthen the team further they are looking for an experienced Digital / IT Project Manager to manage the delivery of multiple projects and product development initiatives. It is an exciting role, and one that will involved a fair amount of internal and external stakeholder management. You must be happy to be in the office two days per week, ideally Tuesdays and Thursdays, and then work three days from home if preferred. Key Responsibilities of this Project Manager: Ensuring that all projects are delivered on-time, within scope and within budget Responsible for working with the development team to define scope, effort, resource and timelines for project delivery Having a good understanding of technical and web related projects is a must. End to end project management experience is required here Ability to guide and coordinate with multiple technical teams working on different transformation tracks Responsible for working with senior stakeholders to define requirements and outcomes Work with 3rd party suppliers too Identify, document and address risks or conflicts Experience of working with Waterfall, Agile and hybrid development teams Ensure the appropriate technical designs are created to understand and manage: risk, technical complexity and future proofing Responsible for ensuring strong business partnering with a strong customer focus Responsible for documenting and maintaining the Technical Architecture showing various aspects of customer engagement, data processing, integrations, analytics and insights Responsible for regular and effective progress updates You - your background and knowledge: Strong experience in Project Management delivering multiple technology transformation projects Solid knowledge of project delivery and software development lifecycle Experience overseeing the design, development and implementation of software solutions, systems and products Demonstrated ability to coordinate cross-functional work teams toward task completion Demonstrable capability of understand complex technical landscapes A customer focused approach Partners with Stakeholders: has the desire to work co-operatively with all stakeholders to meet mutual goals and seeks out and shares inputs from others Excellent interpersonal skills and ability to communicate effectively with both technical and non-technical individuals Ability to work with cross-functional teams Detail oriented If you have the skills listed above, and are looking for a new permanent role, and have the right to work in the UK, we'd love to hear from you and see a copy of your most recent CV! Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Jun 01, 2023
Full time
Project Manager Perm £55-60k Hybrid work model A market leading media and marketing business are growing a brand new division of their brand and require a new Project Manager to join them as a key growth hire. They are part of one of the largest media and events based businesses in the world, and an internationally recognised brand! This client wants t hire a Project Manager who will be part of their exciting, ambitious and brilliant growth plans which include scaling an existing business model and also a big programme of planned out diversification into other products in their space. Over the next few years, this business will be investing significantly in developing and growing its operating model, which includes building a new team, with a Project Manager at its core and integrating a brand new technology stack. Sphere have hired Business Analysts and Project Mangers for this business already this year and they absolute love the growth trajectory, culture and day to day business operation. If you are a talented digital Project Manager with say 3-5 years experience plus, you too would love this opportunity and thrive in it! Technological innovation and customer growth in this businesses arena is growing significantly and this business is on a mission to become the number one growth partner for brand int heir field internationally. It really is an exciting time to join the company! The Opportunity: Our client is starting an exciting phase in its evolution and has started to introduce a brand new approach to using data and technology to support delivering excellent customer outcomes. Great data and insights underpins everything they do. To strengthen the team further they are looking for an experienced Digital / IT Project Manager to manage the delivery of multiple projects and product development initiatives. It is an exciting role, and one that will involved a fair amount of internal and external stakeholder management. You must be happy to be in the office two days per week, ideally Tuesdays and Thursdays, and then work three days from home if preferred. Key Responsibilities of this Project Manager: Ensuring that all projects are delivered on-time, within scope and within budget Responsible for working with the development team to define scope, effort, resource and timelines for project delivery Having a good understanding of technical and web related projects is a must. End to end project management experience is required here Ability to guide and coordinate with multiple technical teams working on different transformation tracks Responsible for working with senior stakeholders to define requirements and outcomes Work with 3rd party suppliers too Identify, document and address risks or conflicts Experience of working with Waterfall, Agile and hybrid development teams Ensure the appropriate technical designs are created to understand and manage: risk, technical complexity and future proofing Responsible for ensuring strong business partnering with a strong customer focus Responsible for documenting and maintaining the Technical Architecture showing various aspects of customer engagement, data processing, integrations, analytics and insights Responsible for regular and effective progress updates You - your background and knowledge: Strong experience in Project Management delivering multiple technology transformation projects Solid knowledge of project delivery and software development lifecycle Experience overseeing the design, development and implementation of software solutions, systems and products Demonstrated ability to coordinate cross-functional work teams toward task completion Demonstrable capability of understand complex technical landscapes A customer focused approach Partners with Stakeholders: has the desire to work co-operatively with all stakeholders to meet mutual goals and seeks out and shares inputs from others Excellent interpersonal skills and ability to communicate effectively with both technical and non-technical individuals Ability to work with cross-functional teams Detail oriented If you have the skills listed above, and are looking for a new permanent role, and have the right to work in the UK, we'd love to hear from you and see a copy of your most recent CV! Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
JOB TITLE: Systems Analyst JOB SUMMARY Responsible for the support and development of IT applications within the business. The role will strive to ensure that the business deploys best of breed solutions in a continuous cycle of review and improvement. MAIN RESPONSIBILITIES To provide 3rd line support and improve all existing applications, ensuring that the offering is best of breed and that performance is optimised. To review, improve and implement resilience within all IT applications and databases. To manage relationships with users and 3rd parties in delivering and supporting the applications. To follow Change Control procedures alongside best practice deployment in line with corporate cyber security standards. To document solutions and ensure that source control is managed in line with industry best practice. To capture and document internal business requirements and present internal tenders for any solutions proposed. To assist in the implementation of new systems, working alongside the Senior Analyst/Programmer. To design and develop applications within a team or as an individual in accordance with the processes and standards. To increase integration between the IT applications through APIs and ETLs. To identify and replace Legacy applications where possible consolidating similar applications across the business. Assist users with development and delivery of SQL queries and reports and carry out essential SQL database admin tasks. Identify, review and mitigate vulnerabilities within all IT applications. Ensure all systems are kept up to date and meet current data regulations. Undertake regular audits in accordance with business guidelines. To undertake other duties as requested by Line Management. PERSON SPECIFICATION Educated to Degree level or equivalent qualification in a relevant area. A minimum of 3 years' experience in an IT support and development role. Effective communicator with strong presentation and good analytical skills in identifying business requirements and proposing solutions. Best practice experience of change control, deployment and documentation. A minimum of 2 years' experience with structured and unstructured databases (ideally T-SQL, MySQL, Oracle). SQL Server Database Administration experience would be beneficial. Report development experience and proficiency in database reporting tools (ideally Power BI, Spreadsheet Server or YSR). Good knowledge of cyber security best practises and Cloud technologies (ideally Azure). Ability to work under pressure on a wide range of projects and deal effectively with ad-hoc tasks. Willingness to quickly embrace new technologies and learn modern development and automation Stools. Strong ability to engage with 3rd parties (suppliers and consultants). Works well within both a team and individual project environment. Strong customer service skills whilst ensuring requirements scope is managed.
Jun 01, 2023
Full time
JOB TITLE: Systems Analyst JOB SUMMARY Responsible for the support and development of IT applications within the business. The role will strive to ensure that the business deploys best of breed solutions in a continuous cycle of review and improvement. MAIN RESPONSIBILITIES To provide 3rd line support and improve all existing applications, ensuring that the offering is best of breed and that performance is optimised. To review, improve and implement resilience within all IT applications and databases. To manage relationships with users and 3rd parties in delivering and supporting the applications. To follow Change Control procedures alongside best practice deployment in line with corporate cyber security standards. To document solutions and ensure that source control is managed in line with industry best practice. To capture and document internal business requirements and present internal tenders for any solutions proposed. To assist in the implementation of new systems, working alongside the Senior Analyst/Programmer. To design and develop applications within a team or as an individual in accordance with the processes and standards. To increase integration between the IT applications through APIs and ETLs. To identify and replace Legacy applications where possible consolidating similar applications across the business. Assist users with development and delivery of SQL queries and reports and carry out essential SQL database admin tasks. Identify, review and mitigate vulnerabilities within all IT applications. Ensure all systems are kept up to date and meet current data regulations. Undertake regular audits in accordance with business guidelines. To undertake other duties as requested by Line Management. PERSON SPECIFICATION Educated to Degree level or equivalent qualification in a relevant area. A minimum of 3 years' experience in an IT support and development role. Effective communicator with strong presentation and good analytical skills in identifying business requirements and proposing solutions. Best practice experience of change control, deployment and documentation. A minimum of 2 years' experience with structured and unstructured databases (ideally T-SQL, MySQL, Oracle). SQL Server Database Administration experience would be beneficial. Report development experience and proficiency in database reporting tools (ideally Power BI, Spreadsheet Server or YSR). Good knowledge of cyber security best practises and Cloud technologies (ideally Azure). Ability to work under pressure on a wide range of projects and deal effectively with ad-hoc tasks. Willingness to quickly embrace new technologies and learn modern development and automation Stools. Strong ability to engage with 3rd parties (suppliers and consultants). Works well within both a team and individual project environment. Strong customer service skills whilst ensuring requirements scope is managed.
Senior Applications Support About you Do you will have Strong written and verbal communication skills? Are you able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors? If you possess the ability to work in a diverse team environment, effectively support the demanding needs of a business that will in provide you with a hybrid working model; great benefits and a generous salary then this could be for you. Your Responsibilities Working with various vendors and other business personal, dealing with escalated issues. Managing and resolving escalated issues (Working within an ITIL Framework) You will be monitoring and conducting enterprise applications to ensure stability across the firms' application Portfolio. Creating and updating documentation You will be maintaining your knowledge of upcoming technology and share this with the team. Ensure knowledge is shared and systems are supported on a global scale. Conducting deep dive analysis on technical issues ensuring all procedures are followed. We will need you to contribute to project work ensuring smooth transitions. You will be acting as a subject matter expert when working with but not limited too; global customer support and Project Teams. Technical Skills Required Highly Skilled with the MS Application Stack In depth experience using Document Management Systems (iManage Preferable) Highly Skilled with one or more of the following MS SQL/TSQL/DBA Previous Back End Application Support Highly Skilled with Windows Server Experienced with On-Prem AD and Azure Active Directory Experience with MS Office Apps and Integrations Mobile and Web Applications (Advantageous) Working with Cloud based systems such as: SaaS/PaaS/IaaS Salary: £60,000 - £70,000 Location - 2 days onsite (Manchester) 3 days' work from home This firm has a fantastic benefits package and offers great progression within the company as well as annual salary reviews. This role may suit candidates, who hold the following job titles: Applications Analyst, Applications Engineer, IT Support Engineer, 3rd Line Support Analyst, Technical Support Engineer, Applications Packager. Environment: Office 365, Windows 10, AD, Azure, ITIL framework, SQL, iManage.
Jun 01, 2023
Full time
Senior Applications Support About you Do you will have Strong written and verbal communication skills? Are you able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors? If you possess the ability to work in a diverse team environment, effectively support the demanding needs of a business that will in provide you with a hybrid working model; great benefits and a generous salary then this could be for you. Your Responsibilities Working with various vendors and other business personal, dealing with escalated issues. Managing and resolving escalated issues (Working within an ITIL Framework) You will be monitoring and conducting enterprise applications to ensure stability across the firms' application Portfolio. Creating and updating documentation You will be maintaining your knowledge of upcoming technology and share this with the team. Ensure knowledge is shared and systems are supported on a global scale. Conducting deep dive analysis on technical issues ensuring all procedures are followed. We will need you to contribute to project work ensuring smooth transitions. You will be acting as a subject matter expert when working with but not limited too; global customer support and Project Teams. Technical Skills Required Highly Skilled with the MS Application Stack In depth experience using Document Management Systems (iManage Preferable) Highly Skilled with one or more of the following MS SQL/TSQL/DBA Previous Back End Application Support Highly Skilled with Windows Server Experienced with On-Prem AD and Azure Active Directory Experience with MS Office Apps and Integrations Mobile and Web Applications (Advantageous) Working with Cloud based systems such as: SaaS/PaaS/IaaS Salary: £60,000 - £70,000 Location - 2 days onsite (Manchester) 3 days' work from home This firm has a fantastic benefits package and offers great progression within the company as well as annual salary reviews. This role may suit candidates, who hold the following job titles: Applications Analyst, Applications Engineer, IT Support Engineer, 3rd Line Support Analyst, Technical Support Engineer, Applications Packager. Environment: Office 365, Windows 10, AD, Azure, ITIL framework, SQL, iManage.
Senior IT Support Analyst Job Summary: Senior IT Support Analyst required to provide technical leadership and expertise for our organization's Microsoft 365 technologies, desktop support, PowerShell scripting, networking, and other related areas. The Senior IT Analyst will be responsible for managing complex technical issues, designing and implementing IT solutions, mentoring colleagues, and collaborating with other IT teams to drive business success. As a minimum candidates will have an all round knowledge of Windows Desktop 10/11 and Windows Server 2016/22 with excellent knowledge of Active Directory / Group Policy and ideally some Cloud experience Azure / AWS. Key Responsibilities: Provide technical leadership and expertise for Microsoft 365 technologies, including Exchange Online, SharePoint Online, Teams, OneDrive, and other related applications Manage complex desktop support issues, including hardware, software, and networking problems (typically 3rd line) Design and develop PowerShell scripts to automate IT processes and tasks, and mentor other IT analysts in PowerShell scripting best practices Design and implement network infrastructure solutions, including LAN, SD-WAN, VPN, and wireless, and integrations with best-in-class information security tools Provide guidance and support for other IT-related areas as needed, such as VoIP and mobile phone systems, security systems, backup solutions, and video conferencing Collaborate with other IT team members to resolve complex technical issues and drive business success Create and maintain accurate documentation of IT systems, processes, and procedures, and mentor other IT analysts in documentation best practices Participate in on-call rotations for after-hours support as needed Continuously monitor and improve the overall performance and reliability of IT systems and recommend effective monitoring and improvement practices Keep up-to-date with emerging technologies and industry trends to suggest improvements and innovations to the IT infrastructure and systems In addition to the above responsibilities, a Senior IT Analyst is also expected to demonstrate the following qualities: Strong leadership and decision-making skills Ability to effectively communicate technical information to non-technical stakeholders Ability to mentor and develop other IT analysts in the team Ability to work independently and as part of a team Strong analytical and problem-solving skills Excellent time management and prioritization skills, specifically ability to manage multiple complex projects simultaneously Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field Minimum of 5 years of experience in IT support and administration, with at least 2 years of experience in a senior technical role In depth experience with Microsoft 365 technologies, including Exchange Online, SharePoint Online, Teams, OneDrive, and other related applications Proficiency in PowerShell scripting Knowledge of networking protocols, including TCP/IP, DNS, DHCP, VLANs, and routing Familiarity with desktop support, including Windows operating systems, Office suite, antivirus software, and remote support tools Strong analytical and problem-solving skills Excellent communication and interpersonal skills Certifications in Microsoft 365 and/or networking (e.g., MCSA, MCSE, CCNA) are a plus.
Jun 01, 2023
Full time
Senior IT Support Analyst Job Summary: Senior IT Support Analyst required to provide technical leadership and expertise for our organization's Microsoft 365 technologies, desktop support, PowerShell scripting, networking, and other related areas. The Senior IT Analyst will be responsible for managing complex technical issues, designing and implementing IT solutions, mentoring colleagues, and collaborating with other IT teams to drive business success. As a minimum candidates will have an all round knowledge of Windows Desktop 10/11 and Windows Server 2016/22 with excellent knowledge of Active Directory / Group Policy and ideally some Cloud experience Azure / AWS. Key Responsibilities: Provide technical leadership and expertise for Microsoft 365 technologies, including Exchange Online, SharePoint Online, Teams, OneDrive, and other related applications Manage complex desktop support issues, including hardware, software, and networking problems (typically 3rd line) Design and develop PowerShell scripts to automate IT processes and tasks, and mentor other IT analysts in PowerShell scripting best practices Design and implement network infrastructure solutions, including LAN, SD-WAN, VPN, and wireless, and integrations with best-in-class information security tools Provide guidance and support for other IT-related areas as needed, such as VoIP and mobile phone systems, security systems, backup solutions, and video conferencing Collaborate with other IT team members to resolve complex technical issues and drive business success Create and maintain accurate documentation of IT systems, processes, and procedures, and mentor other IT analysts in documentation best practices Participate in on-call rotations for after-hours support as needed Continuously monitor and improve the overall performance and reliability of IT systems and recommend effective monitoring and improvement practices Keep up-to-date with emerging technologies and industry trends to suggest improvements and innovations to the IT infrastructure and systems In addition to the above responsibilities, a Senior IT Analyst is also expected to demonstrate the following qualities: Strong leadership and decision-making skills Ability to effectively communicate technical information to non-technical stakeholders Ability to mentor and develop other IT analysts in the team Ability to work independently and as part of a team Strong analytical and problem-solving skills Excellent time management and prioritization skills, specifically ability to manage multiple complex projects simultaneously Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field Minimum of 5 years of experience in IT support and administration, with at least 2 years of experience in a senior technical role In depth experience with Microsoft 365 technologies, including Exchange Online, SharePoint Online, Teams, OneDrive, and other related applications Proficiency in PowerShell scripting Knowledge of networking protocols, including TCP/IP, DNS, DHCP, VLANs, and routing Familiarity with desktop support, including Windows operating systems, Office suite, antivirus software, and remote support tools Strong analytical and problem-solving skills Excellent communication and interpersonal skills Certifications in Microsoft 365 and/or networking (e.g., MCSA, MCSE, CCNA) are a plus.
Your Company:The team at NET Recruit are partnering with a highly successful electronics engineering and digital solutions business to join them on their search for a Product Lifecycle Management (PLM) Analyst to join their team in the Weymouth area. The company provide excellent solutions to their clients, dealing with both hardware and software and the company itself has invested a large amount of time, resources and money into their Research and Development team, ensuring that they can continue expanding into the industries they operate in.This role will sit within the IT and Analyst teams, to provide hands-on, daily support across the Product Lifecycle Management systems and supporting the IT Engineering systems used by the company and customers. This is an IT role with system engineering elements, therefore requiring a person with a background in both.Your Role and ResponsibilitiesWhile in this position your duties may include but are not limited to: Understanding business requirements and looking for opportunities for progressing systems and processes Defining technical solution designs related to systems and processes Performing assessments of processes to ensure a full understanding of challenges posed to the business, in a technical capacity Providing 2nd and 3rd-line support for applications to end users Producing and updating documentation for existing and new systems Working alongside Project Managers and Technical Leads to conduct accurate reporting on the progress of projects Supporting the upgrading of the softwareWhat you will need to Apply:Candidates for this role will need to be qualified to HND or equivalent level in an IT discipline ideally. Additionally, applicants will need to have exceptional experience utilising Windows/PC hardware to support networking, experience of Product Lifecycle Management systems, CAD systems and web development and database fundamentals. Experience should have also been gained working within a helpdesk or support role, with a customer facing element. Candidates will need excellent communication skills within this role and additionally, will need to come from an engineering background to have the technical understanding and be grounded in the sector that the company operates in.What you will get in Return:The successful candidate will be granted a competitive salary, to compliment a comprehensive benefits package including excellent holiday, pension contribution, life insurance, monetary incentives, gym membership, cycle schemes, medical and dental cover, banking opportunities and much much more.There will also be ample training opportunities provided in order to support the further development of all employees, with market-leading training material being supplied. This will be fully supported by senior management and the rest of the IT team and as such, the candidate will be given fantastic opportunities for future progression while within the company, leading to a rewarding a stimulating career. As well as this, the industry exposure gained from this role as well as the skills that will be developed will allow for excellent transferable skills for future use.To enquire further about this position, please reach out to:Joshua Whitton - Recruitment PartnerM: E:
Jun 01, 2023
Full time
Your Company:The team at NET Recruit are partnering with a highly successful electronics engineering and digital solutions business to join them on their search for a Product Lifecycle Management (PLM) Analyst to join their team in the Weymouth area. The company provide excellent solutions to their clients, dealing with both hardware and software and the company itself has invested a large amount of time, resources and money into their Research and Development team, ensuring that they can continue expanding into the industries they operate in.This role will sit within the IT and Analyst teams, to provide hands-on, daily support across the Product Lifecycle Management systems and supporting the IT Engineering systems used by the company and customers. This is an IT role with system engineering elements, therefore requiring a person with a background in both.Your Role and ResponsibilitiesWhile in this position your duties may include but are not limited to: Understanding business requirements and looking for opportunities for progressing systems and processes Defining technical solution designs related to systems and processes Performing assessments of processes to ensure a full understanding of challenges posed to the business, in a technical capacity Providing 2nd and 3rd-line support for applications to end users Producing and updating documentation for existing and new systems Working alongside Project Managers and Technical Leads to conduct accurate reporting on the progress of projects Supporting the upgrading of the softwareWhat you will need to Apply:Candidates for this role will need to be qualified to HND or equivalent level in an IT discipline ideally. Additionally, applicants will need to have exceptional experience utilising Windows/PC hardware to support networking, experience of Product Lifecycle Management systems, CAD systems and web development and database fundamentals. Experience should have also been gained working within a helpdesk or support role, with a customer facing element. Candidates will need excellent communication skills within this role and additionally, will need to come from an engineering background to have the technical understanding and be grounded in the sector that the company operates in.What you will get in Return:The successful candidate will be granted a competitive salary, to compliment a comprehensive benefits package including excellent holiday, pension contribution, life insurance, monetary incentives, gym membership, cycle schemes, medical and dental cover, banking opportunities and much much more.There will also be ample training opportunities provided in order to support the further development of all employees, with market-leading training material being supplied. This will be fully supported by senior management and the rest of the IT team and as such, the candidate will be given fantastic opportunities for future progression while within the company, leading to a rewarding a stimulating career. As well as this, the industry exposure gained from this role as well as the skills that will be developed will allow for excellent transferable skills for future use.To enquire further about this position, please reach out to:Joshua Whitton - Recruitment PartnerM: E:
Role: Systems Analyst JOB SUMMARY Responsible for the support and development of IT applications within the business. The role will strive to ensure that the business deploys best of breed solutions in a continuous cycle of review and improvement. MAIN RESPONSIBILITIES To provide 3rd line support and improve all existing applications, ensuring that the offering is best of breed and that performance is optimised. To review, improve and implement resilience within all IT applications and databases. To manage relationships with users and 3rd parties in delivering and supporting the applications. To follow Change Control procedures alongside best practice deployment in line with corporate cyber security standards. To document solutions and ensure that source control is managed in line with industry best practice. To capture and document internal business requirements and present internal tenders for any solutions proposed. To assist in the implementation of new systems, working alongside the Senior Analyst/Programmer. To design and develop applications within a team or as an individual in accordance with the processes and standards. To increase integration between the IT applications through APIs and ETLs. To identify and replace legacy applications where possible consolidating similar applications across the business. Assist users with development and delivery of SQL queries and reports and carry out essential SQL database admin tasks. Identify, review and mitigate vulnerabilities within all IT applications. Ensure all systems are kept up to date and meet current data regulations. Undertake regular audits in accordance with business guidelines. To undertake other duties as requested by Line Management. PERSON SPECIFICATION Educated to Degree level or equivalent qualification in a relevant area. A minimum of 3 years' experience in an IT support and development role. Effective communicator with strong presentation and good analytical skills in identifying business requirements and proposing solutions. Best practice experience of change control, deployment and documentation. A minimum of 2 years' experience with structured and unstructured databases (ideally T-SQL, MySQL, Oracle). SQL Server Database Administration experience would be beneficial. Report development experience and proficiency in database reporting tools (ideally Power BI, Spreadsheet Server or YSR). Good knowledge of cyber security best practises and Cloud technologies (ideally Azure). Ability to work under pressure on a wide range of projects and deal effectively with ad-hoc tasks. Willingness to quickly embrace new technologies and learn modern development and automation Stools. Strong ability to engage with 3rd parties (suppliers and consultants). Works well within both a team and individual project environment. Strong customer service skills whilst ensuring requirements scope is managed.
Jun 01, 2023
Full time
Role: Systems Analyst JOB SUMMARY Responsible for the support and development of IT applications within the business. The role will strive to ensure that the business deploys best of breed solutions in a continuous cycle of review and improvement. MAIN RESPONSIBILITIES To provide 3rd line support and improve all existing applications, ensuring that the offering is best of breed and that performance is optimised. To review, improve and implement resilience within all IT applications and databases. To manage relationships with users and 3rd parties in delivering and supporting the applications. To follow Change Control procedures alongside best practice deployment in line with corporate cyber security standards. To document solutions and ensure that source control is managed in line with industry best practice. To capture and document internal business requirements and present internal tenders for any solutions proposed. To assist in the implementation of new systems, working alongside the Senior Analyst/Programmer. To design and develop applications within a team or as an individual in accordance with the processes and standards. To increase integration between the IT applications through APIs and ETLs. To identify and replace legacy applications where possible consolidating similar applications across the business. Assist users with development and delivery of SQL queries and reports and carry out essential SQL database admin tasks. Identify, review and mitigate vulnerabilities within all IT applications. Ensure all systems are kept up to date and meet current data regulations. Undertake regular audits in accordance with business guidelines. To undertake other duties as requested by Line Management. PERSON SPECIFICATION Educated to Degree level or equivalent qualification in a relevant area. A minimum of 3 years' experience in an IT support and development role. Effective communicator with strong presentation and good analytical skills in identifying business requirements and proposing solutions. Best practice experience of change control, deployment and documentation. A minimum of 2 years' experience with structured and unstructured databases (ideally T-SQL, MySQL, Oracle). SQL Server Database Administration experience would be beneficial. Report development experience and proficiency in database reporting tools (ideally Power BI, Spreadsheet Server or YSR). Good knowledge of cyber security best practises and Cloud technologies (ideally Azure). Ability to work under pressure on a wide range of projects and deal effectively with ad-hoc tasks. Willingness to quickly embrace new technologies and learn modern development and automation Stools. Strong ability to engage with 3rd parties (suppliers and consultants). Works well within both a team and individual project environment. Strong customer service skills whilst ensuring requirements scope is managed.
Application Support Analyst Stonehouse Hybrid £34,500We are working with a growing business who are looking to grow their Application Support team with an additional Application Support Analyst. This is an excellent opportunity as they are embarking on a large scale D365 implementation and looking to upskill their Application Support team.Plenty of opportunity for progression as they continue to grow out their group function. Ideally looking for someone with experience within Application Support with ERP's or CRM support alongside some in-house bespoke applications. What will you be doing as an Application Support Analyst? Provide 1st to 3rd line application support for key business application solutions across the group including CRM/ERP/Service/Financial systems. Handle data including migrations and integrations Support implementation of system changes and upgrades in line with a change control process. Liaise with 3rd party application vendors to provide swift implementation or resolution of issues or projects which cannot be resolved by the in-house IT team. Support and maintain basic applications. Take part in group-based projects working with key stakeholders across multiple internal companies to provide the best-in-class application solutions.What experience do you need as an Application Support Analyst? 3 years experience within an Application Support Analyst role or similar. Experience supporting ERP's / CRM Experience with SQL and Databases Good organisational skills with excellent interpersonal and communications skills. Strong knowledge in the extended O365 suite including SharePoint, Power Automate/Flow, PowerAppsWhat will you get in return? Basic salary up to £34,500 + annual bonus Hybrid working environment Professional qualifications 25 days holiday + bank holidaysThis role is based in Stonehouse and is commutable from Gloucester, Cheltenham, Cirencester, Bristol, Swindon, Worcester.If you feel you match the above click 'apply now' with an up to date version of your CV.
Jun 01, 2023
Full time
Application Support Analyst Stonehouse Hybrid £34,500We are working with a growing business who are looking to grow their Application Support team with an additional Application Support Analyst. This is an excellent opportunity as they are embarking on a large scale D365 implementation and looking to upskill their Application Support team.Plenty of opportunity for progression as they continue to grow out their group function. Ideally looking for someone with experience within Application Support with ERP's or CRM support alongside some in-house bespoke applications. What will you be doing as an Application Support Analyst? Provide 1st to 3rd line application support for key business application solutions across the group including CRM/ERP/Service/Financial systems. Handle data including migrations and integrations Support implementation of system changes and upgrades in line with a change control process. Liaise with 3rd party application vendors to provide swift implementation or resolution of issues or projects which cannot be resolved by the in-house IT team. Support and maintain basic applications. Take part in group-based projects working with key stakeholders across multiple internal companies to provide the best-in-class application solutions.What experience do you need as an Application Support Analyst? 3 years experience within an Application Support Analyst role or similar. Experience supporting ERP's / CRM Experience with SQL and Databases Good organisational skills with excellent interpersonal and communications skills. Strong knowledge in the extended O365 suite including SharePoint, Power Automate/Flow, PowerAppsWhat will you get in return? Basic salary up to £34,500 + annual bonus Hybrid working environment Professional qualifications 25 days holiday + bank holidaysThis role is based in Stonehouse and is commutable from Gloucester, Cheltenham, Cirencester, Bristol, Swindon, Worcester.If you feel you match the above click 'apply now' with an up to date version of your CV.
Job Responsibilities To provide 2nd line support to the Firm's 700 user base by acting as an escalation point between the Service Desk and 3rd Level teams. To provide desktop support to users in the office. Maintain and support the AV equipment in the meeting rooms. Build and support IT User Assets including Laptops, iPhones and Desktops. Maintain the IT asset register. Act as a subject matter expert for common applications. Participate in IT projects as and when required. Participate in Problem meetings and contribute to problem resolution. Participate in Major Incidents and manage business communications. Skills Required A minimum 1-2 years experience in an IT Support Analyst role Be proficient in supporting Windows 10, Office 365, Active Directory, Exchange, Teams/VC, VMware Horizon/VDI Tech, Networking - DNS/DHCP/WAN/Wi-Fi. Strong background in building/imaging PCs, Anti-Virus and Desktop support technologies. This role is fully office based. Working between core hours 8am-6pm.
Jun 01, 2023
Full time
Job Responsibilities To provide 2nd line support to the Firm's 700 user base by acting as an escalation point between the Service Desk and 3rd Level teams. To provide desktop support to users in the office. Maintain and support the AV equipment in the meeting rooms. Build and support IT User Assets including Laptops, iPhones and Desktops. Maintain the IT asset register. Act as a subject matter expert for common applications. Participate in IT projects as and when required. Participate in Problem meetings and contribute to problem resolution. Participate in Major Incidents and manage business communications. Skills Required A minimum 1-2 years experience in an IT Support Analyst role Be proficient in supporting Windows 10, Office 365, Active Directory, Exchange, Teams/VC, VMware Horizon/VDI Tech, Networking - DNS/DHCP/WAN/Wi-Fi. Strong background in building/imaging PCs, Anti-Virus and Desktop support technologies. This role is fully office based. Working between core hours 8am-6pm.
Our client who are based in central Bath are seeking a dedicated professional to join their organisation as a 3rd Line Support Consultant. The successful candidate will be an integral part of the Support Team delivering a first class, professional customer service to both internal and external customers. 3rd Line Support Consultant Salary: £30,000 - £32,000 (depending on experience) + out of hours allowance Location: Bath Type: Permanent, full time Hours of work: Monday - Friday 9am-5:30pm The role: This position provides end-user support for our constantly changing specialised software applications. As a team member, you will provide timely and efficient application and technical support to existing customers via phone, web and/or email. Using sound judgment and taking decisions within established procedures for each service request, you will diagnose and skilfully identify and apply prioritisation to the cases open with you whilst adhering to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximise customer satisfaction. This is a "hands on" software maintenance and support role across a range of technologies. As the 3rd Line Support Consultant, you will be responsible for: Investigate and resolve service calls and incidents. Investigate and provide resolutions to software defects. Work closely with Technical Support Analysts to improve and streamline the installation process of the product set. Test and review code for technical accuracy, standards, and functional compliance to the requirements Coordinate activities with other development and support teams. Maintain product documentation to reflect enhancements and other software changes. Provide process improvement feedback the team. Work within deadlines in relation to product release timelines, and consistently complete assigned development tasks in required timeframes. Fulfil administrative reporting requirements. Other duties as assigned by management. Job qualifications: Experience in an IT setting is essential (full product specific training will be given) Previous experience of PHP7+ and MySQL Shell scripting and VueJS would be desirable. Good Microsoft Office skills, particularly Excel, Word, Outlook and PowerPoint Previous experience in face-to-face or telephone-based customer service preferred. Work experience coupled with an IT based degree and / or MCP qualification would be an advantage. Experience of database integrations to third party solutions such as access control; follow me print management; vending and payment gateways is desirable. Good technical understanding of the basic IT systems including SQL databases, networks and IIS Excellent verbal and written communication skills and interpersonal skills Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both verbally and in writing An ability to build a rapport with customers. Logical and analytical, with a methodical approach to problem-solving Good team player, yet willing to take personal responsibility for issues. Self-motivated, resourceful and keen to learn and share knowledge. Please note this role does require out of hours support but this will be on a rota basis every 6 weeks and there will be an out of hours allowance
Jun 01, 2023
Full time
Our client who are based in central Bath are seeking a dedicated professional to join their organisation as a 3rd Line Support Consultant. The successful candidate will be an integral part of the Support Team delivering a first class, professional customer service to both internal and external customers. 3rd Line Support Consultant Salary: £30,000 - £32,000 (depending on experience) + out of hours allowance Location: Bath Type: Permanent, full time Hours of work: Monday - Friday 9am-5:30pm The role: This position provides end-user support for our constantly changing specialised software applications. As a team member, you will provide timely and efficient application and technical support to existing customers via phone, web and/or email. Using sound judgment and taking decisions within established procedures for each service request, you will diagnose and skilfully identify and apply prioritisation to the cases open with you whilst adhering to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximise customer satisfaction. This is a "hands on" software maintenance and support role across a range of technologies. As the 3rd Line Support Consultant, you will be responsible for: Investigate and resolve service calls and incidents. Investigate and provide resolutions to software defects. Work closely with Technical Support Analysts to improve and streamline the installation process of the product set. Test and review code for technical accuracy, standards, and functional compliance to the requirements Coordinate activities with other development and support teams. Maintain product documentation to reflect enhancements and other software changes. Provide process improvement feedback the team. Work within deadlines in relation to product release timelines, and consistently complete assigned development tasks in required timeframes. Fulfil administrative reporting requirements. Other duties as assigned by management. Job qualifications: Experience in an IT setting is essential (full product specific training will be given) Previous experience of PHP7+ and MySQL Shell scripting and VueJS would be desirable. Good Microsoft Office skills, particularly Excel, Word, Outlook and PowerPoint Previous experience in face-to-face or telephone-based customer service preferred. Work experience coupled with an IT based degree and / or MCP qualification would be an advantage. Experience of database integrations to third party solutions such as access control; follow me print management; vending and payment gateways is desirable. Good technical understanding of the basic IT systems including SQL databases, networks and IIS Excellent verbal and written communication skills and interpersonal skills Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both verbally and in writing An ability to build a rapport with customers. Logical and analytical, with a methodical approach to problem-solving Good team player, yet willing to take personal responsibility for issues. Self-motivated, resourceful and keen to learn and share knowledge. Please note this role does require out of hours support but this will be on a rota basis every 6 weeks and there will be an out of hours allowance
Technology at Unite Students We re all about creating a Home for Success for our students, using technology and data to empower them to find their home, their tribe and have a great stay with us through their studies. Fast Paced. Innovative. Curious. Inspiring. Inclusive. Providing a home for 74,000 students in more than 170 buildings, the success of our customers, colleagues and partnerships are the measure of our work; we take our goals seriously, knocking them out of the park whilst having fun and helping each other grow. Prop-tech is an exciting sector and youll be part of a team that is redefining the end-to-end experience for our customers and introducing new ways to add value through products, technology and data. Our ambition is to run the best platforms and experiences in the sector and were investing in people and technology. Building an inclusive team that is diverse is essential- it s what makes us, US. We re passionate about building a team that respects, celebrates, and thrives from, the different experiences diversity of thought can bring. Whether you re interested in Marketing, Digital, CRM, Property Maintenance, Robotics and Automation, DevOps, Cloud and Data Engineering, Smart Building and IOT - or all of it! - there s a place for you in our Technology Team. We re here to make a difference across the board. The Application Support Junior Analyst (Safe & Secure) is responsible for providing functional expertise in our Enterprise Systems including (but not limited to) Health & Safety (AVA), Audits (Audim), Inventory Response (Audim), Customer Check In (Audim), EMMS (QFM) and Mastered Data (Waterford): end-user queries, system changes and enhancements, project initiatives to support system process enhancements, systems training. The role enables the business to fix issues in house and develop our strategic system to enable business processes and support our internal users. What you ll be doing Provide 1st level end-user support for our Enterprise Systems and the business processes they support, working to resolve the issues alongside our key users and 3rd party support partners. Deliver system changes and enhancements to improve business processes and provide the right tools for the job for our key users, working with our Managed Service provider where appropriate. This includes writing and analysis of functional requirements and developing functional solutions. Help manage the SIT & UAT process for system changes and patching, co-ordinating and analysing testing scenarios, executing tests where necessary and supporting our key users through the process. Schedule patches, upgrades and code release in line with business priorities and the team workload. Ensure all support calls and communication are logged within our IT Service Desk tools (ManageEngine / DevOps), respond to support calls within agreed SLA targets in a professional and courteous manner, and escalate calls internally or externally. Creation and maintenance of system documentation, which supports IT and the business requirements. Work to develop into a Functional Systems Analyst, learning on the job from peers and utilising available resources. Manage the Application Support queue in Manage Engine, offering assistance on tickets. Provide expertise in the below areas, sharing knowledge with the users to create robust business processes, and diagnosing and fixing system issues: Master Data (Company & Application), Business Data, User Configuration, Dynamic Forms, Workflow s, Assets & Maintenance Schedules, Auto Allocation & Supplier Mobile Applications. Work on issue themes, identifying root causes and finding solutions to fix the problem working based on an ITIL theory. What we re looking for in you Some experience of CAFM / EMMS, H&S and Audit software Knowledge and experience of providing support and analysis for Enterprise systems Experience of User Acceptance Testing processes Ability to liaise expertly with key stakeholders Experience of using a call logging system Willingness to learn / be trained new IT Systems What You ll Get in Return An annual bonus so you can share in the company s success 25 days paid holiday Pension - based on how much you save, we ll contribute 1% more Flexible working opportunities Shared Parental Leave - 18 weeks full pay Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more! About Unite Students Founded in 1991, Unite Students is a FTSE 100 business and the UK s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas. Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn t just what we do but who we are. People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive. Room for Everyone We re proud to be an employer that embraces individuality , and we re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success , for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us. We are US.
Jun 01, 2023
Full time
Technology at Unite Students We re all about creating a Home for Success for our students, using technology and data to empower them to find their home, their tribe and have a great stay with us through their studies. Fast Paced. Innovative. Curious. Inspiring. Inclusive. Providing a home for 74,000 students in more than 170 buildings, the success of our customers, colleagues and partnerships are the measure of our work; we take our goals seriously, knocking them out of the park whilst having fun and helping each other grow. Prop-tech is an exciting sector and youll be part of a team that is redefining the end-to-end experience for our customers and introducing new ways to add value through products, technology and data. Our ambition is to run the best platforms and experiences in the sector and were investing in people and technology. Building an inclusive team that is diverse is essential- it s what makes us, US. We re passionate about building a team that respects, celebrates, and thrives from, the different experiences diversity of thought can bring. Whether you re interested in Marketing, Digital, CRM, Property Maintenance, Robotics and Automation, DevOps, Cloud and Data Engineering, Smart Building and IOT - or all of it! - there s a place for you in our Technology Team. We re here to make a difference across the board. The Application Support Junior Analyst (Safe & Secure) is responsible for providing functional expertise in our Enterprise Systems including (but not limited to) Health & Safety (AVA), Audits (Audim), Inventory Response (Audim), Customer Check In (Audim), EMMS (QFM) and Mastered Data (Waterford): end-user queries, system changes and enhancements, project initiatives to support system process enhancements, systems training. The role enables the business to fix issues in house and develop our strategic system to enable business processes and support our internal users. What you ll be doing Provide 1st level end-user support for our Enterprise Systems and the business processes they support, working to resolve the issues alongside our key users and 3rd party support partners. Deliver system changes and enhancements to improve business processes and provide the right tools for the job for our key users, working with our Managed Service provider where appropriate. This includes writing and analysis of functional requirements and developing functional solutions. Help manage the SIT & UAT process for system changes and patching, co-ordinating and analysing testing scenarios, executing tests where necessary and supporting our key users through the process. Schedule patches, upgrades and code release in line with business priorities and the team workload. Ensure all support calls and communication are logged within our IT Service Desk tools (ManageEngine / DevOps), respond to support calls within agreed SLA targets in a professional and courteous manner, and escalate calls internally or externally. Creation and maintenance of system documentation, which supports IT and the business requirements. Work to develop into a Functional Systems Analyst, learning on the job from peers and utilising available resources. Manage the Application Support queue in Manage Engine, offering assistance on tickets. Provide expertise in the below areas, sharing knowledge with the users to create robust business processes, and diagnosing and fixing system issues: Master Data (Company & Application), Business Data, User Configuration, Dynamic Forms, Workflow s, Assets & Maintenance Schedules, Auto Allocation & Supplier Mobile Applications. Work on issue themes, identifying root causes and finding solutions to fix the problem working based on an ITIL theory. What we re looking for in you Some experience of CAFM / EMMS, H&S and Audit software Knowledge and experience of providing support and analysis for Enterprise systems Experience of User Acceptance Testing processes Ability to liaise expertly with key stakeholders Experience of using a call logging system Willingness to learn / be trained new IT Systems What You ll Get in Return An annual bonus so you can share in the company s success 25 days paid holiday Pension - based on how much you save, we ll contribute 1% more Flexible working opportunities Shared Parental Leave - 18 weeks full pay Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more! About Unite Students Founded in 1991, Unite Students is a FTSE 100 business and the UK s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas. Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn t just what we do but who we are. People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive. Room for Everyone We re proud to be an employer that embraces individuality , and we re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success , for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us. We are US.
Our client is a customer focussed financial services provider and are going through an exciting expansion phase, including new core IT system upgrade. As the Application Support Analyst will be responsible for the administration, monitoring and housekeeping of critical applications and digital channels which support critical operational processes by ensuring integrity, functionality and availability. You will also work with key partners facilitating issues and support releases by user acceptance testing and handover to training teams. They're looking for someone who is IT process driven with high attention to detail who likes to ensure day to day processes run smoothly and has the ability to troubleshoot when they don't. Business analysis is sometimes required as is system housekeeping and Oracle SQL script writing in order to manage and support the information systems and applications used. Responsibilities will include: Manage issues at a technical level with external support teams and developers (Suppliers and Partners) Provide 1st Line/2nd Support for core banking applications, digital platforms and associated integrations, responding to tickets in line with SLAs Plan and implement technology changes, system configuration and technology updates to supported systems, through the use of Linux, SQL and other languages The successful Application Support Analyst will have: Experience with Oracle in a Linux/Unix environment Exposure to SQL databases Experience of working with 3rd party technology suppliers and supply chain Understanding of middleware software and API's A background in computer sciences and the ability to analyse problems or opportunities, and design and implement solutions with full supporting documentation Salary: circa. £35k per annum depending on experience, skills and qualifications. Our client is based in Wimborne, just north of Bournemouth. They have an established hybrid working pattern with circa. 50/50 split between work and home. If this role sounds of interest, you live in the area and you have the skills and experience, apply now and we look forward to your application.
Jun 01, 2023
Full time
Our client is a customer focussed financial services provider and are going through an exciting expansion phase, including new core IT system upgrade. As the Application Support Analyst will be responsible for the administration, monitoring and housekeeping of critical applications and digital channels which support critical operational processes by ensuring integrity, functionality and availability. You will also work with key partners facilitating issues and support releases by user acceptance testing and handover to training teams. They're looking for someone who is IT process driven with high attention to detail who likes to ensure day to day processes run smoothly and has the ability to troubleshoot when they don't. Business analysis is sometimes required as is system housekeeping and Oracle SQL script writing in order to manage and support the information systems and applications used. Responsibilities will include: Manage issues at a technical level with external support teams and developers (Suppliers and Partners) Provide 1st Line/2nd Support for core banking applications, digital platforms and associated integrations, responding to tickets in line with SLAs Plan and implement technology changes, system configuration and technology updates to supported systems, through the use of Linux, SQL and other languages The successful Application Support Analyst will have: Experience with Oracle in a Linux/Unix environment Exposure to SQL databases Experience of working with 3rd party technology suppliers and supply chain Understanding of middleware software and API's A background in computer sciences and the ability to analyse problems or opportunities, and design and implement solutions with full supporting documentation Salary: circa. £35k per annum depending on experience, skills and qualifications. Our client is based in Wimborne, just north of Bournemouth. They have an established hybrid working pattern with circa. 50/50 split between work and home. If this role sounds of interest, you live in the area and you have the skills and experience, apply now and we look forward to your application.
Do you want to work in a fast paced and forward-thinking IT team? Do you enjoy the challenge of working with emerging technologies? Working as a Senior Technical Support Analyst for the Saffron Building Society you will have the opportunity to ensure the availability and reliability of all IT systems and communications at the Society. This is a busy and developing team and you will be instrumental in their success. The people are the beating heart of the Saffron Building Society, and it takes each and every one to provide the service they are rightly proud of. The day to day role: Carrying out build, configuration and installation of new software/hardware as required and ensuring its compliance with existing infrastructure. Accommodating, supporting, planning, configuring, documenting and implementing new technologies in order to meet operational objectives. Troubleshooting, maintaining and supporting all existing IT systems and provide daily operational support to the Cloud Infrastructure Manager in a cost effective and timely manner. Delivery of project work, including design, UAT and implementation phases ensuring all project state holders are kept up to date with progress. Ensure project tracking documentation is also updated. Supporting the Service desk team with support queries and looking to resolve issues to ensure business interruption is kept to a minimum. Monitoring company Infrastructure, servers, applications, system backups to ensure that business is able to conduct its work and be able to resolve issues. Examining error logs, utilizing all available support materials and successfully restore systems to full working order. All calls logged. Ensuring that electronic files and data are encrypted as per legislation when transmitted or replicated between company premises and retained within a secure environment IT Operations (Day to Day operations) Ensuring effective management of the network infrastructure and its consistent, continuous and efficient operation Liaison with 3rd parties to oversee work done, including 3rd line support, installation and implementation of infrastructure components To be successful: Strong communication skills Previous experience in a technical support role Knowledge: Hyper V environment is essential Windows Sever OS 2012 R2, 2016 & 2019. Windows 10 GDPR Cloud - Azure, AWS Endpoint Protection - Sophos, MS Defender Email - Exchange 2016, Clearswift & Exchange Online Benefits: Recognition Scheme Discounts through Saffron rewards Annual bonus scheme Physical, mental and financial wellbeing support Pension, Life Assurance & Income Protection Holiday exchange Staff Mortgage Benefit Cycle to work scheme and lots more If you would like to join a diverse and supportive employer, click the apply button now!
Jun 01, 2023
Full time
Do you want to work in a fast paced and forward-thinking IT team? Do you enjoy the challenge of working with emerging technologies? Working as a Senior Technical Support Analyst for the Saffron Building Society you will have the opportunity to ensure the availability and reliability of all IT systems and communications at the Society. This is a busy and developing team and you will be instrumental in their success. The people are the beating heart of the Saffron Building Society, and it takes each and every one to provide the service they are rightly proud of. The day to day role: Carrying out build, configuration and installation of new software/hardware as required and ensuring its compliance with existing infrastructure. Accommodating, supporting, planning, configuring, documenting and implementing new technologies in order to meet operational objectives. Troubleshooting, maintaining and supporting all existing IT systems and provide daily operational support to the Cloud Infrastructure Manager in a cost effective and timely manner. Delivery of project work, including design, UAT and implementation phases ensuring all project state holders are kept up to date with progress. Ensure project tracking documentation is also updated. Supporting the Service desk team with support queries and looking to resolve issues to ensure business interruption is kept to a minimum. Monitoring company Infrastructure, servers, applications, system backups to ensure that business is able to conduct its work and be able to resolve issues. Examining error logs, utilizing all available support materials and successfully restore systems to full working order. All calls logged. Ensuring that electronic files and data are encrypted as per legislation when transmitted or replicated between company premises and retained within a secure environment IT Operations (Day to Day operations) Ensuring effective management of the network infrastructure and its consistent, continuous and efficient operation Liaison with 3rd parties to oversee work done, including 3rd line support, installation and implementation of infrastructure components To be successful: Strong communication skills Previous experience in a technical support role Knowledge: Hyper V environment is essential Windows Sever OS 2012 R2, 2016 & 2019. Windows 10 GDPR Cloud - Azure, AWS Endpoint Protection - Sophos, MS Defender Email - Exchange 2016, Clearswift & Exchange Online Benefits: Recognition Scheme Discounts through Saffron rewards Annual bonus scheme Physical, mental and financial wellbeing support Pension, Life Assurance & Income Protection Holiday exchange Staff Mortgage Benefit Cycle to work scheme and lots more If you would like to join a diverse and supportive employer, click the apply button now!
