IT SUPPORT ENGINEER
Reporting to the Head of IT
Squint Opera are a creative company, a large and talented team crafting extraordinary and unique work across many disciplines – from video content and animation, to interactive exhibitions, branding, websites, design, games and strategy. We work across different sectors, from the built environment, to arts and culture, children’s entertainment, events and placemaking. Our goal is to always produce great work, and to have fun.
Like other media companies we have a large IT footprint, lots of different software and tools, and a large render server farm. The IT team therefore needs to expand to provide support and maintenance as our IT footprint increases.
Summary
We are looking for a 2nd/3rd line Technical Support Engineer to provide pro-active support to our production team working across a broad range of technologies. You will be relied upon to diagnose and troubleshoot technical issues including account setup and network configuration. The role involves 1st line support to 3rd line support, must have can do attitude along with good communication and technical skills. In this role you will have a problem-solving attitude along with the ability to give clear technical instructions. Office based full-time role, occasional weekend work will be required and compensated with time off in lieu.
Main Responsibilities
Addressing user tickets regarding hardware, software and networking
Build and install PCs, Macs, telephone systems, wireless networks and peripheral devices related to desktop infrastructure
Manage and deploy software licenses
Maintain installations with routine maintenance
Manage and troubleshoot conferencing solutions (Webex, Zoom, Skype etc.)
Ensure all issues are properly logged
Prioritise and manage several open issues at any one time
Tracking issues through to resolution
Properly escalate unresolved issues to Head of IT & Production Director
Keeping IT records up to date and accurate
Document technical knowledge in the form of standards
Move computers and desks when needed, oversee office moves
Character Traits
Thrives in a varied, people facing role
Natural problem solver
Excellent communicator
Pro-active and responsive
Friendly and helpful
Organised and methodical
Qualifications / Experience
Required
>3 years experience as a IT Support Engineer or similar role in a creative production or post-production environment
Hands on experience with Windows /Mac OS environments
Microsoft Server, up to 2016 / 2019
Active Directory / Group Policy
Experience of Deployment tools like Microsoft SCCM
Ability to diagnose and troubleshoot basic technical issues
Ability to provide step by step technical help, both written and verbal
Familiarity with remote desktop applications
Familiarity with FTP
Experience of some level of Security/Firewall devices
Performing Tape Backup & Restore using Backup Exec.
Centrally Managed Antivirus
Office365 or Google Gsuite experience
Basic networking and patching
Desirable
Relevant certifications (e.g. MCP, MCSE, ITIL)
Degree in relevant field (e.g. Computer Science, Networking, Information Systems)
Any experience with Linux systems will be a plus.
Full-time
Salary: £28,000 to £35,000 depending on experience.
09.30 – 18.00 Mon – Friday with 1 hour for lunch
Please send your CV and salary expectations in the subject line to people@squintopera.com
Feb 17, 2020
Full time
IT SUPPORT ENGINEER
Reporting to the Head of IT
Squint Opera are a creative company, a large and talented team crafting extraordinary and unique work across many disciplines – from video content and animation, to interactive exhibitions, branding, websites, design, games and strategy. We work across different sectors, from the built environment, to arts and culture, children’s entertainment, events and placemaking. Our goal is to always produce great work, and to have fun.
Like other media companies we have a large IT footprint, lots of different software and tools, and a large render server farm. The IT team therefore needs to expand to provide support and maintenance as our IT footprint increases.
Summary
We are looking for a 2nd/3rd line Technical Support Engineer to provide pro-active support to our production team working across a broad range of technologies. You will be relied upon to diagnose and troubleshoot technical issues including account setup and network configuration. The role involves 1st line support to 3rd line support, must have can do attitude along with good communication and technical skills. In this role you will have a problem-solving attitude along with the ability to give clear technical instructions. Office based full-time role, occasional weekend work will be required and compensated with time off in lieu.
Main Responsibilities
Addressing user tickets regarding hardware, software and networking
Build and install PCs, Macs, telephone systems, wireless networks and peripheral devices related to desktop infrastructure
Manage and deploy software licenses
Maintain installations with routine maintenance
Manage and troubleshoot conferencing solutions (Webex, Zoom, Skype etc.)
Ensure all issues are properly logged
Prioritise and manage several open issues at any one time
Tracking issues through to resolution
Properly escalate unresolved issues to Head of IT & Production Director
Keeping IT records up to date and accurate
Document technical knowledge in the form of standards
Move computers and desks when needed, oversee office moves
Character Traits
Thrives in a varied, people facing role
Natural problem solver
Excellent communicator
Pro-active and responsive
Friendly and helpful
Organised and methodical
Qualifications / Experience
Required
>3 years experience as a IT Support Engineer or similar role in a creative production or post-production environment
Hands on experience with Windows /Mac OS environments
Microsoft Server, up to 2016 / 2019
Active Directory / Group Policy
Experience of Deployment tools like Microsoft SCCM
Ability to diagnose and troubleshoot basic technical issues
Ability to provide step by step technical help, both written and verbal
Familiarity with remote desktop applications
Familiarity with FTP
Experience of some level of Security/Firewall devices
Performing Tape Backup & Restore using Backup Exec.
Centrally Managed Antivirus
Office365 or Google Gsuite experience
Basic networking and patching
Desirable
Relevant certifications (e.g. MCP, MCSE, ITIL)
Degree in relevant field (e.g. Computer Science, Networking, Information Systems)
Any experience with Linux systems will be a plus.
Full-time
Salary: £28,000 to £35,000 depending on experience.
09.30 – 18.00 Mon – Friday with 1 hour for lunch
Please send your CV and salary expectations in the subject line to people@squintopera.com
Reporting to the Head of IT
Squint Opera are a creative company, a large and talented team crafting extraordinary and unique work across many disciplines – from video content and animation, to interactive exhibitions, branding, websites, design, games and strategy. We work across different sectors, from the built environment, to arts and culture, children’s entertainment, events and placemaking. Our goal is to always produce great work, and to have fun.
Like other media companies we have a large IT footprint, lots of different software and tools, and a large render server farm. The IT team therefore needs to expand to provide support and maintenance as our IT footprint increases.
Summary
We are looking for a 2nd/3rd line Technical Support Engineer to provide pro-active support to our production team working across a broad range of technologies. You will be relied upon to diagnose and troubleshoot technical issues including account setup and network configuration. The role involves 1st line support to 3rd line support, must have can do attitude along with good communication and technical skills. In this role you will have a problem-solving attitude along with the ability to give clear technical instructions. Office based full-time role, occasional weekend work will be required and compensated with time off in lieu.
Main Responsibilities
Addressing user tickets regarding hardware, software and networking
Build and install PCs, Macs, telephone systems, wireless networks and peripheral devices related to desktop infrastructure
Manage and deploy software licenses
Maintain installations with routine maintenance
Manage and troubleshoot conferencing solutions (Webex, Zoom, Skype etc.)
Ensure all issues are properly logged
Prioritise and manage several open issues at any one time
Tracking issues through to resolution
Properly escalate unresolved issues to Head of IT & Production Director
Keeping IT records up to date and accurate
Document technical knowledge in the form of standards
Move computers and desks when needed, oversee office moves
Character Traits
Thrives in a varied, people facing role
Natural problem solver
Excellent communicator
Pro-active and responsive
Friendly and helpful
Organised and methodical
Qualifications / Experience
Required
>3 years experience as a IT Support Engineer or similar role in a creative production or post-production environment
Hands on experience with Windows /Mac OS environments
Microsoft Server, up to 2016 / 2019
Active Directory / Group Policy
Experience of Deployment tools like Microsoft SCCM
Ability to diagnose and troubleshoot basic technical issues
Ability to provide step by step technical help, both written and verbal
Familiarity with remote desktop applications
Familiarity with FTP
Experience of some level of Security/Firewall devices
Performing Tape Backup & Restore using Backup Exec.
Centrally Managed Antivirus
Office365 or Google Gsuite experience
Basic networking and patching
Desirable
Relevant certifications (e.g. MCP, MCSE, ITIL)
Degree in relevant field (e.g. Computer Science, Networking, Information Systems)
Any experience with Linux systems will be a plus.
Full-time
Salary: £28,000 to £35,000 depending on experience.
09.30 – 18.00 Mon – Friday with 1 hour for lunch
Please send your CV and salary expectations in the subject line to people@squintopera.com
Aug 20, 2019
Full time
Reporting to the Head of IT
Squint Opera are a creative company, a large and talented team crafting extraordinary and unique work across many disciplines – from video content and animation, to interactive exhibitions, branding, websites, design, games and strategy. We work across different sectors, from the built environment, to arts and culture, children’s entertainment, events and placemaking. Our goal is to always produce great work, and to have fun.
Like other media companies we have a large IT footprint, lots of different software and tools, and a large render server farm. The IT team therefore needs to expand to provide support and maintenance as our IT footprint increases.
Summary
We are looking for a 2nd/3rd line Technical Support Engineer to provide pro-active support to our production team working across a broad range of technologies. You will be relied upon to diagnose and troubleshoot technical issues including account setup and network configuration. The role involves 1st line support to 3rd line support, must have can do attitude along with good communication and technical skills. In this role you will have a problem-solving attitude along with the ability to give clear technical instructions. Office based full-time role, occasional weekend work will be required and compensated with time off in lieu.
Main Responsibilities
Addressing user tickets regarding hardware, software and networking
Build and install PCs, Macs, telephone systems, wireless networks and peripheral devices related to desktop infrastructure
Manage and deploy software licenses
Maintain installations with routine maintenance
Manage and troubleshoot conferencing solutions (Webex, Zoom, Skype etc.)
Ensure all issues are properly logged
Prioritise and manage several open issues at any one time
Tracking issues through to resolution
Properly escalate unresolved issues to Head of IT & Production Director
Keeping IT records up to date and accurate
Document technical knowledge in the form of standards
Move computers and desks when needed, oversee office moves
Character Traits
Thrives in a varied, people facing role
Natural problem solver
Excellent communicator
Pro-active and responsive
Friendly and helpful
Organised and methodical
Qualifications / Experience
Required
>3 years experience as a IT Support Engineer or similar role in a creative production or post-production environment
Hands on experience with Windows /Mac OS environments
Microsoft Server, up to 2016 / 2019
Active Directory / Group Policy
Experience of Deployment tools like Microsoft SCCM
Ability to diagnose and troubleshoot basic technical issues
Ability to provide step by step technical help, both written and verbal
Familiarity with remote desktop applications
Familiarity with FTP
Experience of some level of Security/Firewall devices
Performing Tape Backup & Restore using Backup Exec.
Centrally Managed Antivirus
Office365 or Google Gsuite experience
Basic networking and patching
Desirable
Relevant certifications (e.g. MCP, MCSE, ITIL)
Degree in relevant field (e.g. Computer Science, Networking, Information Systems)
Any experience with Linux systems will be a plus.
Full-time
Salary: £28,000 to £35,000 depending on experience.
09.30 – 18.00 Mon – Friday with 1 hour for lunch
Please send your CV and salary expectations in the subject line to people@squintopera.com
Salary: £157.50 - £293.63 p/w
Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break
Total hours per week: 37.50
Duration: 24 Months
Start Date: ASAP
About Good Energy
Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change.
Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions.
Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone.
The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the
As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation.
Apprenticeship summary
Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets.
Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to:
New user accounts setup (Active Directory/Exchange/Shortel telephony etc.)
Account permission modification (In line with approval process)
Remote deployment of software packages
Account retirement in accordance with leaver’s procedures
Provide application support including, but not limited to:
Responding to user queries
Investigating application errors
Escalate tickets to Senior Service Desk Analyst as required
Self-Manage assigned activities
Support the Service Desk and Governance Lead
Provide, to support Service Desk ticket resolution
Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload
Contribute to the creation, maintenance and continual improvement of service desk processes/documentation
At all times follow and support all relevant departmental policies, guidelines, processes and other documentation
Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself
Support the IT & Digital Department in other activities
Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer
Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues
Requirements and prospects
Desired skills
A passion for developing your Hardware/Software diagnosis and troubleshooting skills
Self-starter capability
Strong verbal and written communication skills
Experience of gathering key information to allow decisions to be taken
Attention to detail
Team player with strong interpersonal skills
Ability to promote a professional perception of the department to others
Ability to prioritise a varied and demanding workload to hit agreed deadlines
Confidence getting to grips with unfamiliar IT applications and software
Adaptability: able to thrive in an evolving work environment
Ability to work under pressure during times of high calls volumes and high impacting incidents.
Experience with Windows 7 and Windows 10
Personal qualities
Works in a way which role models our purpose & values:
Our Purpose: ‘Powering the choice of cleaner greener future, together’
Straightforward
We are straightforward in how we communicate with each other and get things done
Determined
We are determined and resilient, overcoming challenges to realise our purpose together
Inclusive
We value people’s differences and recognise the strength they give us when we work together
Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders
Desired qualifications
Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English.
All applicants will be required to complete initial assessments in Maths and English.
Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment.
Future prospects
May lead to permanent employment for the right candidate on completion of the apprenticeship.
An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms.
Things to consider
Driving licence preferable but not essential
You must be able to get to and from the place of work and college in a timely manner
Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience
To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course
Closing Date: Wednesday 2nd January 2019
Dec 12, 2018
Intern
Salary: £157.50 - £293.63 p/w
Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break
Total hours per week: 37.50
Duration: 24 Months
Start Date: ASAP
About Good Energy
Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change.
Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions.
Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone.
The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the
As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation.
Apprenticeship summary
Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets.
Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to:
New user accounts setup (Active Directory/Exchange/Shortel telephony etc.)
Account permission modification (In line with approval process)
Remote deployment of software packages
Account retirement in accordance with leaver’s procedures
Provide application support including, but not limited to:
Responding to user queries
Investigating application errors
Escalate tickets to Senior Service Desk Analyst as required
Self-Manage assigned activities
Support the Service Desk and Governance Lead
Provide, to support Service Desk ticket resolution
Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload
Contribute to the creation, maintenance and continual improvement of service desk processes/documentation
At all times follow and support all relevant departmental policies, guidelines, processes and other documentation
Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself
Support the IT & Digital Department in other activities
Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer
Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues
Requirements and prospects
Desired skills
A passion for developing your Hardware/Software diagnosis and troubleshooting skills
Self-starter capability
Strong verbal and written communication skills
Experience of gathering key information to allow decisions to be taken
Attention to detail
Team player with strong interpersonal skills
Ability to promote a professional perception of the department to others
Ability to prioritise a varied and demanding workload to hit agreed deadlines
Confidence getting to grips with unfamiliar IT applications and software
Adaptability: able to thrive in an evolving work environment
Ability to work under pressure during times of high calls volumes and high impacting incidents.
Experience with Windows 7 and Windows 10
Personal qualities
Works in a way which role models our purpose & values:
Our Purpose: ‘Powering the choice of cleaner greener future, together’
Straightforward
We are straightforward in how we communicate with each other and get things done
Determined
We are determined and resilient, overcoming challenges to realise our purpose together
Inclusive
We value people’s differences and recognise the strength they give us when we work together
Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders
Desired qualifications
Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English.
All applicants will be required to complete initial assessments in Maths and English.
Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment.
Future prospects
May lead to permanent employment for the right candidate on completion of the apprenticeship.
An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms.
Things to consider
Driving licence preferable but not essential
You must be able to get to and from the place of work and college in a timely manner
Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience
To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course
Closing Date: Wednesday 2nd January 2019
Due to our continued growth we are looking for a new IT Engineer to join our IT team in Darlington.
We are looking for a bright and motivated IT Engineer, who is looking for a challenge. The successful candidate will be a confident communicator with the ability to focus on tasks and provide results.
The role will involve working in a small team and is responsible primarily for delivering project work for the IT department and is responsible for the day-to-day operation of JBW's IT and Telecoms infrastructure, including: LAN and WAN configuration; configuration and management of virtual servers, firewalls etc; incident response; asset management; supplier liaison and procurement; SQL; report production; implementation of change requests and new projects, while ensuring that the department meets its service level objectives. This role is also a point of contact for providing hands-on and remote technical support to the company's user base.
Qualifications & Skills:
Minimum 4 years of commercial experience providing 1st and 2nd line support to business end-users in a heterogenous, primarily Windows, Active Directory environment (also including Mac and Linux) including users of Office, Outlook and Chrome
Good understanding of networking principles, including TCP/IP coupled with an understanding of Windows/Linux based servers
Ability to correctly prioritise work, handle a range of different concurrent issues and handle user enquiries efficiently
Knowledge of standards compliance, data protection and corporate/government security concerns (e.g. ISO 27001 and PCI-DSS)
Excellent SQL writing skills, with data extraction and report writing experience
Sound technical knowledge of IT security tools, networking protocols, software and hardware devices, firewall and VPN configuration, access control, encryption, backups, security threats and defences
Willingness to learn and keep abreast of new technology, to adapt to rapid change, to share knowledge, the ability to work on your own initiative and a focus on completing assigned work in a busy environment are all essential skills for this role
May 30, 2018
Full time
Due to our continued growth we are looking for a new IT Engineer to join our IT team in Darlington.
We are looking for a bright and motivated IT Engineer, who is looking for a challenge. The successful candidate will be a confident communicator with the ability to focus on tasks and provide results.
The role will involve working in a small team and is responsible primarily for delivering project work for the IT department and is responsible for the day-to-day operation of JBW's IT and Telecoms infrastructure, including: LAN and WAN configuration; configuration and management of virtual servers, firewalls etc; incident response; asset management; supplier liaison and procurement; SQL; report production; implementation of change requests and new projects, while ensuring that the department meets its service level objectives. This role is also a point of contact for providing hands-on and remote technical support to the company's user base.
Qualifications & Skills:
Minimum 4 years of commercial experience providing 1st and 2nd line support to business end-users in a heterogenous, primarily Windows, Active Directory environment (also including Mac and Linux) including users of Office, Outlook and Chrome
Good understanding of networking principles, including TCP/IP coupled with an understanding of Windows/Linux based servers
Ability to correctly prioritise work, handle a range of different concurrent issues and handle user enquiries efficiently
Knowledge of standards compliance, data protection and corporate/government security concerns (e.g. ISO 27001 and PCI-DSS)
Excellent SQL writing skills, with data extraction and report writing experience
Sound technical knowledge of IT security tools, networking protocols, software and hardware devices, firewall and VPN configuration, access control, encryption, backups, security threats and defences
Willingness to learn and keep abreast of new technology, to adapt to rapid change, to share knowledge, the ability to work on your own initiative and a focus on completing assigned work in a busy environment are all essential skills for this role
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
Cloud Direct
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Additional responsibilties
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Database Maintenance
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
Desirable
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Pension contribution
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Birthday lunches
Fun Fund
Many more...
Nov 23, 2017
Full time
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
Cloud Direct
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Additional responsibilties
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Database Maintenance
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
Desirable
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Pension contribution
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Birthday lunches
Fun Fund
Many more...
Job Purpose (a succinct summary):
Manage and monitor all installed systems and infrastructure. Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of system and infrastructure availability. Monitor and test application performance for potential bottlenecks, identify solutions and work with senior engineering team to resolve. Provide 1st and 2nd line desktop support. Provide basic server support. Liaise with vendors for and other IT personnel for problem resolution. Providing telephone support to our Helpdesk by answering calls and raising tickets on our system. Field service support for new PC installs and emergency issues.
Key Responsibilities/Accountabilities (a breakdown of Job Purpose):
Understanding of Microsoft Exchange 2013, 2010
Understanding of Microsoft Server OS 2008, 2008R2 and 2012R2
Understanding of Network devices – Switches (Cisco, Brocade), Firewalls
Understanding of Remote Desktop Services and applications
Understanding of Microsoft Office 365
Diagnosing and Resolving (local and remote) hardware and software faults,
keeping within defined service level agreements
2nd line Support and assistance
Escalation (if required) to VNOC Manager and senior engineering team
Pro-actively provide ongoing support of network and email systems
Ensure all site documentation is accurate and up to date.
Complete and submit all time sheets in a timely manner when required.
Check Support Desk email account and tickets in call logging system for
new calls.
Log all problems using the provided call logging system
Update all tickets allocated at each stage of the call, i.e. respond, update,
close etc.
Take ownership of problems, troubleshooting them whilst constantly liaising
with the client and completing all paper work involved
Adhere to all company procedures including site and field service
procedures.
ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016
Key Attributes (a breakdown of the ‘people’ and ‘technical’ skills):
Highly motivated and focused team player
Demonstrate an understanding of technical ability proficient with an ITE1
up to ITE2 (1st and 2nd line) At least 12-18 months commercial IT Support experience in
MS Server and Desktops – MCITP.
Support of email systems for client (Exchange, Outlook)
Networking Admin skills
MS Office
Proven experience in installing, configuring and troubleshooting Windows 7, Windows 8 and Windows 10
Proven experience of troubleshooting GPO (group policy objects)
Experience of providing remote user support on the telephone and on
external client sites
Experience of troubleshooting Office 2007, 2010 and 2013
Experience in dealing with VIP users
Experience with virtualization for example – Vmware
Experience with monitoring systems
Good understanding of networking – OSI network layers, TCP/IP, DHCP
Understanding of data protection and data security
Demonstrate strong organisational skills
Have an understanding of what is required to communicate effectively
between various business levels both internally and externally (clients,
suppliers and vendors)
Exhibit time management skills
Attention to detail
Work well under pressure
Show flexibility - recognise that in line with client requests, from time to time
there could be a requirement to work outside of "normal" office hours.
Self-motivated and able to thrive in a fast moving, high pressure working
environment.
Client and team focused – understand the requirements of each
Demonstrate strong communication skills
Display a proactive approach
ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016
Although not essential, it would be advantageous to have experience with the following:
Filesite software
Aderant software Mimecast
Note: The VNOC runs on a shift basis ranging from:
07:00 – 15:30
08:00 – 16:30
09:00 – 17:30
10:00 – 18:30
Your job description is a guidance as to performance and are not contractual terms
Nov 10, 2016
Full time
Job Purpose (a succinct summary):
Manage and monitor all installed systems and infrastructure. Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of system and infrastructure availability. Monitor and test application performance for potential bottlenecks, identify solutions and work with senior engineering team to resolve. Provide 1st and 2nd line desktop support. Provide basic server support. Liaise with vendors for and other IT personnel for problem resolution. Providing telephone support to our Helpdesk by answering calls and raising tickets on our system. Field service support for new PC installs and emergency issues.
Key Responsibilities/Accountabilities (a breakdown of Job Purpose):
Understanding of Microsoft Exchange 2013, 2010
Understanding of Microsoft Server OS 2008, 2008R2 and 2012R2
Understanding of Network devices – Switches (Cisco, Brocade), Firewalls
Understanding of Remote Desktop Services and applications
Understanding of Microsoft Office 365
Diagnosing and Resolving (local and remote) hardware and software faults,
keeping within defined service level agreements
2nd line Support and assistance
Escalation (if required) to VNOC Manager and senior engineering team
Pro-actively provide ongoing support of network and email systems
Ensure all site documentation is accurate and up to date.
Complete and submit all time sheets in a timely manner when required.
Check Support Desk email account and tickets in call logging system for
new calls.
Log all problems using the provided call logging system
Update all tickets allocated at each stage of the call, i.e. respond, update,
close etc.
Take ownership of problems, troubleshooting them whilst constantly liaising
with the client and completing all paper work involved
Adhere to all company procedures including site and field service
procedures.
ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016
Key Attributes (a breakdown of the ‘people’ and ‘technical’ skills):
Highly motivated and focused team player
Demonstrate an understanding of technical ability proficient with an ITE1
up to ITE2 (1st and 2nd line) At least 12-18 months commercial IT Support experience in
MS Server and Desktops – MCITP.
Support of email systems for client (Exchange, Outlook)
Networking Admin skills
MS Office
Proven experience in installing, configuring and troubleshooting Windows 7, Windows 8 and Windows 10
Proven experience of troubleshooting GPO (group policy objects)
Experience of providing remote user support on the telephone and on
external client sites
Experience of troubleshooting Office 2007, 2010 and 2013
Experience in dealing with VIP users
Experience with virtualization for example – Vmware
Experience with monitoring systems
Good understanding of networking – OSI network layers, TCP/IP, DHCP
Understanding of data protection and data security
Demonstrate strong organisational skills
Have an understanding of what is required to communicate effectively
between various business levels both internally and externally (clients,
suppliers and vendors)
Exhibit time management skills
Attention to detail
Work well under pressure
Show flexibility - recognise that in line with client requests, from time to time
there could be a requirement to work outside of "normal" office hours.
Self-motivated and able to thrive in a fast moving, high pressure working
environment.
Client and team focused – understand the requirements of each
Demonstrate strong communication skills
Display a proactive approach
ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016
Although not essential, it would be advantageous to have experience with the following:
Filesite software
Aderant software Mimecast
Note: The VNOC runs on a shift basis ranging from:
07:00 – 15:30
08:00 – 16:30
09:00 – 17:30
10:00 – 18:30
Your job description is a guidance as to performance and are not contractual terms
At the beginning of the year 2000, that what if? became let's do it!, when Tim Steiner, Jason Gissing and Jonathan Faiman founded Ocado. It's a huge understatement to say that a lot's happened since then. Ocado has grown from three people in a single-roomed office in London, into a business with roughly 12,600 employees serving hundreds of thousands of customers across the UK. Ocado Technology makes up over 2,000 of those employees, with development offices in the UK and three other locations in Europe. Today, Ocado is the world's largest online-only grocery retailer, reaching over 74% of British households, shipping 296,000 orders per week, and growing fast. But that's not all. We also develop the Ocado Smart Platform, an end-to-end solution to put other grocery retailers around the world online. Machine learning is a core competency at Ocado. Artificial intelligence has transformed how customers and companies interact with each other. Ocado Technology uses machine learning to develop predictive analytics, implement advanced monitoring and oversight, manage the operations complexity, and achieve real-time optimisation of services. Our data science teams work on advanced projects using programming languages, tools and frameworks such as TensorFlow, Tableau, Python, Spark or Google Cloud Machine Learning in areas related to computer vision, natural language processing, or demand forecasting. About the role: We are Product Discovery and we build the online shopping experience for our retailer's customers. Working with retail partners around the world, our engineering teams strive to create the next-generation shopping platform that will change the way the world shops. As a Software Engineer you will join the Vega team who are responsible for building impactful new functionality for our partner retailers' customer facing Shopping mobile apps, with a focus on helping customers find and fill their basket with all of life's essentials and inspiring them to try something new. Responsibilities: You will be part of a team of 8 backend and mobile app engineers, a Team Lead and a Product Manager. You will contribute to the delivery of features from conception to production, working on providing value both to the end customers and our retailer clients. As you grow in your role, you will: Participate in the design and development of the APIs supporting the mobile shopping apps, working closely with your teammates. You will be a practitioner of clean code. You will understand the value of continuous integration, continuous delivery and strive for a high level of automation. Contribute to team reviews and continuous improvement sessions. Seek to understand the problems we are solving for retailers and their customers, and how your work fits into the wider picture. Maintain appropriate application security for your team's products. Implement and test your code in line with your team's standards. Provide support and resolve issues, with help from your team as needed. Experience & Skills: Experience working with Java 8 and above RESTful services & API development / Design best practice An ambition to work on the iOS or Android mobile apps as well as the back end Passion for delivering high quality products Keen interest in building new skills Nice to have: Past experience developing native iOS or Android mobile apps Experience developing, monitoring and supporting a live production system Exposure to AWS Services such as ECS and API Gateway A good understanding of CI/CD best practices Experience working in an Agile environment - Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being. We can offer technically stretching work, a competitive salary and; Flexible working patterns and options for remote working (depending on your role/team) Wellbeing support through Apps such as Unmind and an Employee Assistance Programme 25 days annual leave , rising to 27 days after 5 years service (plus optional holiday purchase) Pension scheme (various options available including employer contribution matching up to 7%) Private Medical Insurance 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) Train Ticket loan (interest-free) Cycle to Work Scheme Opportunity to participate in Share save and Buy as You Earn share schemes 15% discount on Ocado.com and free delivery for all employees Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary) Free shuttle bus to and from Hatfield Train Station to the Hatfield offices Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices We also have regular divisional socials, sports clubs not to mention the Ocado Technology Academy for a packed schedule of courses, conferences and events. If you think you have what it takes to make a difference, please submit your application below. Recruiter Call 1st Stage Technical Interview (1 hour) 2nd Stage Interview (4 hours): Pair Programming (2h), Technical Interview (1h), C ultural Fit (1h) JavaJava, iOS, Android
Apr 15, 2021
Full time
At the beginning of the year 2000, that what if? became let's do it!, when Tim Steiner, Jason Gissing and Jonathan Faiman founded Ocado. It's a huge understatement to say that a lot's happened since then. Ocado has grown from three people in a single-roomed office in London, into a business with roughly 12,600 employees serving hundreds of thousands of customers across the UK. Ocado Technology makes up over 2,000 of those employees, with development offices in the UK and three other locations in Europe. Today, Ocado is the world's largest online-only grocery retailer, reaching over 74% of British households, shipping 296,000 orders per week, and growing fast. But that's not all. We also develop the Ocado Smart Platform, an end-to-end solution to put other grocery retailers around the world online. Machine learning is a core competency at Ocado. Artificial intelligence has transformed how customers and companies interact with each other. Ocado Technology uses machine learning to develop predictive analytics, implement advanced monitoring and oversight, manage the operations complexity, and achieve real-time optimisation of services. Our data science teams work on advanced projects using programming languages, tools and frameworks such as TensorFlow, Tableau, Python, Spark or Google Cloud Machine Learning in areas related to computer vision, natural language processing, or demand forecasting. About the role: We are Product Discovery and we build the online shopping experience for our retailer's customers. Working with retail partners around the world, our engineering teams strive to create the next-generation shopping platform that will change the way the world shops. As a Software Engineer you will join the Vega team who are responsible for building impactful new functionality for our partner retailers' customer facing Shopping mobile apps, with a focus on helping customers find and fill their basket with all of life's essentials and inspiring them to try something new. Responsibilities: You will be part of a team of 8 backend and mobile app engineers, a Team Lead and a Product Manager. You will contribute to the delivery of features from conception to production, working on providing value both to the end customers and our retailer clients. As you grow in your role, you will: Participate in the design and development of the APIs supporting the mobile shopping apps, working closely with your teammates. You will be a practitioner of clean code. You will understand the value of continuous integration, continuous delivery and strive for a high level of automation. Contribute to team reviews and continuous improvement sessions. Seek to understand the problems we are solving for retailers and their customers, and how your work fits into the wider picture. Maintain appropriate application security for your team's products. Implement and test your code in line with your team's standards. Provide support and resolve issues, with help from your team as needed. Experience & Skills: Experience working with Java 8 and above RESTful services & API development / Design best practice An ambition to work on the iOS or Android mobile apps as well as the back end Passion for delivering high quality products Keen interest in building new skills Nice to have: Past experience developing native iOS or Android mobile apps Experience developing, monitoring and supporting a live production system Exposure to AWS Services such as ECS and API Gateway A good understanding of CI/CD best practices Experience working in an Agile environment - Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being. We can offer technically stretching work, a competitive salary and; Flexible working patterns and options for remote working (depending on your role/team) Wellbeing support through Apps such as Unmind and an Employee Assistance Programme 25 days annual leave , rising to 27 days after 5 years service (plus optional holiday purchase) Pension scheme (various options available including employer contribution matching up to 7%) Private Medical Insurance 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) Train Ticket loan (interest-free) Cycle to Work Scheme Opportunity to participate in Share save and Buy as You Earn share schemes 15% discount on Ocado.com and free delivery for all employees Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary) Free shuttle bus to and from Hatfield Train Station to the Hatfield offices Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices We also have regular divisional socials, sports clubs not to mention the Ocado Technology Academy for a packed schedule of courses, conferences and events. If you think you have what it takes to make a difference, please submit your application below. Recruiter Call 1st Stage Technical Interview (1 hour) 2nd Stage Interview (4 hours): Pair Programming (2h), Technical Interview (1h), C ultural Fit (1h) JavaJava, iOS, Android
Buying a car is the 2nd biggest financial decision people make after buying a house, and it's an incredibly complex one. Consumers face many challenges in the process: from choosing the right car to buy, to making sure they're getting a good deal - here at carwow we aim to fix them all. We're a highly driven (excuse the pun), energetic scale-up with a team of around 200 based in London, Munich and Madrid. We're backed by some of Europe's leading VCs & car manufacturer Daimler (Mercedes-Benz) with nearly £80m of total funding raised. We're constantly asking ourselves how we can make car buying better, so if you're curious, motivated, and want to help us change the future of our industry, get in touch. It's the chance to be at the very start of something huge. About the role: Are you an experienced Ruby Developer with a passion for developing simple solutions for complex problems? If so come and join the Engineering team at carwow! We're open to hearing from London based or fully remote candidates within the UK (check out our flexible working benefit below). We have a number of new and exciting projects in the pipeline and need help in solving interesting and impactful technical challenges with a range of contexts - from infrastructure to the front-end. As a team, our mission is to create a technology driven company where we're empowered to use our skills to solve difficult problems and scale the product. Our tech stack is primarily Ruby on Rails, using PostgreSQL for the backend and Elm for the frontend, all hosted on Heroku. We use Terraform to manage our infrastructure and encourage teams to be involved in deployment. Employee development is important to us; we've designed a progression framework that encourages fast track progression and clearly defines what is expected of you at each career stage. Responsibilities: We work quickly and you'll have a direct impact on the product - pushing code to production within your first day You'll work with team who are passionate about quality - TDD means a lot to us. Whilst delivery is important, we don't sacrifice on quality We pride ourselves on having a truly collaborative approach and a culture of open-mindedness where your opinions and insights can be heard. We care about staff happiness; we'll make sure you have all the right support, learning experiences, and entrainment to enjoy your job. You will have the opportunity to mentor and coach junior developers should you wish to You will be working for a technology-driven company, where the main stakeholders have a very good understanding of the product development process and nuances of software development. One of our co-founders is the CTO who is very passionate about software development and does a great job of educating the company about how exactly building software with agility works You will be exposed to the entire product development process, allowing you to develop skills outside of software development We have challenging scalability and are growing every day. Currently, there are around 3 million visitors a month on average to the website and growing Requirements: Have 3 + years experiences as a hands on software developer Have a strong grasp of Ruby, both plain and with frameworks (e.g. Ruby on Rails) Enjoy working within a TDD environment Like the idea of working on events based systems, for example Kafka Are comfortable using git or other source control system proficiently Want to build performant application code, following industry best practises Are interested to learn about functional programming - we use Elm for our frontend Enjoy working on the infrastructure and operational side of things Like to work in a truly supportive and collaborative environment, amongst agile teams delivering incredible results Are, above all, passionate about writing clean, reusable, scalable code At carwow, we appreciate the value that comes from having diverse employees. Whether that be diversity of age, disability, sex, gender, sexuality, pregnancy, race or religion, we strive to create a team where anybody can thrive. We strongly believe a varied workforce creates a more innovative company with a broader perspective. Wherever you're from, whatever you believe, all we ask is that you have drive and share our company values (you can view them here ). - A competitive salary Equity in the company (share options) 25 days holiday, plus bank holidays and Christmas Eve Health: Private medical health insurance, subsidised gym membership, free access to Sanctus mental-health coaching sessions Financial: Private pension scheme, salary sacrifice benefits (i.e. cycle to work), Travel Loan Flexible working: For those that want to, you'll be able to work from home for the majority of the week, with up to 2 days max in the office and receive a 'home office allowance' of up to £500/€550 to help get set up with everything you need to succeed at home. We also have a new 'work from anywhere for a month each year policy in place should you wish to use it. Office: When we are in the office, a dog-friendly office in Victoria, with free refreshments and a variety of breakout spaces (let Mat Watson take you for a spin around our office here). Social: Company-wide collaboration such as bi-weekly product demos, coffee with the exec sessions, culture club, social events (currently virtual) 45 minute Video Call with Hiring Manager 2 hour technical pairing with 2 engineers 1 hour Final Round with Engineering Manager & Tech Lead Ruby, Ruby on Rails, JavaScriptRuby, Ruby on Rails, JavaScript, PostgreSQL, Elm, Heroku, TDD, Kafka
Apr 15, 2021
Full time
Buying a car is the 2nd biggest financial decision people make after buying a house, and it's an incredibly complex one. Consumers face many challenges in the process: from choosing the right car to buy, to making sure they're getting a good deal - here at carwow we aim to fix them all. We're a highly driven (excuse the pun), energetic scale-up with a team of around 200 based in London, Munich and Madrid. We're backed by some of Europe's leading VCs & car manufacturer Daimler (Mercedes-Benz) with nearly £80m of total funding raised. We're constantly asking ourselves how we can make car buying better, so if you're curious, motivated, and want to help us change the future of our industry, get in touch. It's the chance to be at the very start of something huge. About the role: Are you an experienced Ruby Developer with a passion for developing simple solutions for complex problems? If so come and join the Engineering team at carwow! We're open to hearing from London based or fully remote candidates within the UK (check out our flexible working benefit below). We have a number of new and exciting projects in the pipeline and need help in solving interesting and impactful technical challenges with a range of contexts - from infrastructure to the front-end. As a team, our mission is to create a technology driven company where we're empowered to use our skills to solve difficult problems and scale the product. Our tech stack is primarily Ruby on Rails, using PostgreSQL for the backend and Elm for the frontend, all hosted on Heroku. We use Terraform to manage our infrastructure and encourage teams to be involved in deployment. Employee development is important to us; we've designed a progression framework that encourages fast track progression and clearly defines what is expected of you at each career stage. Responsibilities: We work quickly and you'll have a direct impact on the product - pushing code to production within your first day You'll work with team who are passionate about quality - TDD means a lot to us. Whilst delivery is important, we don't sacrifice on quality We pride ourselves on having a truly collaborative approach and a culture of open-mindedness where your opinions and insights can be heard. We care about staff happiness; we'll make sure you have all the right support, learning experiences, and entrainment to enjoy your job. You will have the opportunity to mentor and coach junior developers should you wish to You will be working for a technology-driven company, where the main stakeholders have a very good understanding of the product development process and nuances of software development. One of our co-founders is the CTO who is very passionate about software development and does a great job of educating the company about how exactly building software with agility works You will be exposed to the entire product development process, allowing you to develop skills outside of software development We have challenging scalability and are growing every day. Currently, there are around 3 million visitors a month on average to the website and growing Requirements: Have 3 + years experiences as a hands on software developer Have a strong grasp of Ruby, both plain and with frameworks (e.g. Ruby on Rails) Enjoy working within a TDD environment Like the idea of working on events based systems, for example Kafka Are comfortable using git or other source control system proficiently Want to build performant application code, following industry best practises Are interested to learn about functional programming - we use Elm for our frontend Enjoy working on the infrastructure and operational side of things Like to work in a truly supportive and collaborative environment, amongst agile teams delivering incredible results Are, above all, passionate about writing clean, reusable, scalable code At carwow, we appreciate the value that comes from having diverse employees. Whether that be diversity of age, disability, sex, gender, sexuality, pregnancy, race or religion, we strive to create a team where anybody can thrive. We strongly believe a varied workforce creates a more innovative company with a broader perspective. Wherever you're from, whatever you believe, all we ask is that you have drive and share our company values (you can view them here ). - A competitive salary Equity in the company (share options) 25 days holiday, plus bank holidays and Christmas Eve Health: Private medical health insurance, subsidised gym membership, free access to Sanctus mental-health coaching sessions Financial: Private pension scheme, salary sacrifice benefits (i.e. cycle to work), Travel Loan Flexible working: For those that want to, you'll be able to work from home for the majority of the week, with up to 2 days max in the office and receive a 'home office allowance' of up to £500/€550 to help get set up with everything you need to succeed at home. We also have a new 'work from anywhere for a month each year policy in place should you wish to use it. Office: When we are in the office, a dog-friendly office in Victoria, with free refreshments and a variety of breakout spaces (let Mat Watson take you for a spin around our office here). Social: Company-wide collaboration such as bi-weekly product demos, coffee with the exec sessions, culture club, social events (currently virtual) 45 minute Video Call with Hiring Manager 2 hour technical pairing with 2 engineers 1 hour Final Round with Engineering Manager & Tech Lead Ruby, Ruby on Rails, JavaScriptRuby, Ruby on Rails, JavaScript, PostgreSQL, Elm, Heroku, TDD, Kafka
Net Technical Solutions are a leading Managed Service Provider, supporting a multitude of customers with all of their IT requirements for the past 22 years. We are now looking for an IT Engineer who enjoys the diversity of supporting multiple customers and their infrastructures via telephone and remote access whilst not working 24/7. Your working hours will be Monday to Friday and will not require any out-of-hours support. We also offer: Support for you to pursue your Microsoft qualifications, this entails providing online training courses, access to practice exams, study time and when you pass your exam a cash bonus! 25 days holidays + Bank Holidays Private Healthcare for you and your partner 5% Contributory Pension As it stands the role will require remote working for the foreseeable future, with the opportunity to attend a COVID secure office as and when we return to more normal working practices When we return to the office a dedicated games area, free fruit/snacks and free parking What will you be doing? Supporting customers with 1st and 2nd Line IT queries via phone, email and remote access Providing great customer service in a friendly, professional and easy to understand manner, breaking down the technical jargon Managing your own case load, knowing when to escalate the matter but also having time to research the first-fix Using all of your technical skills to provide the best support across: Active Directory - Permissions, Passwords and Account Management VPN and Remote Support MFA and 2FA Support Antivirus Support Various Software Support Server Administration MS Office - Versions 2010 - 2020 Windows Operating Systems - Windows 8 through to 10 Network Support, Printer Support and Telephony/Telecoms Support What do we need? You will currently be working within an IT support capacity with a track record of providing 1st and /or 2nd line assistance to a variety of clients and customers; ideally this will be within the Managed Services sector, but other sector experience may be considered Ideally most of the support you have provided will be from a Service Desk set-up and not desk-side support, so a track record of telephone based support would be great! You must be authorised to work in the UK and please note if successful you will undergo a DBS check Interview Process If you meet the requirements of our role, you will chat to our Recruitment team via Microsoft Teams Video for an initial fact-finding conversation and discussion around your career history Moving to the second stage interview, this will be dependent on the COVID alert-levels, you will meet the Hiring Managers (either in person or via video) and also be asked to complete a technical test That's it… hopefully after this stage you will be our next Net Tech team member Please note we do all of our recruitment directly, and at this time we request that all Recruitment Agencies refrain from approaching us. HOW DO WE PROTECT DATA? Net Technical Solutions takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties
Apr 15, 2021
Full time
Net Technical Solutions are a leading Managed Service Provider, supporting a multitude of customers with all of their IT requirements for the past 22 years. We are now looking for an IT Engineer who enjoys the diversity of supporting multiple customers and their infrastructures via telephone and remote access whilst not working 24/7. Your working hours will be Monday to Friday and will not require any out-of-hours support. We also offer: Support for you to pursue your Microsoft qualifications, this entails providing online training courses, access to practice exams, study time and when you pass your exam a cash bonus! 25 days holidays + Bank Holidays Private Healthcare for you and your partner 5% Contributory Pension As it stands the role will require remote working for the foreseeable future, with the opportunity to attend a COVID secure office as and when we return to more normal working practices When we return to the office a dedicated games area, free fruit/snacks and free parking What will you be doing? Supporting customers with 1st and 2nd Line IT queries via phone, email and remote access Providing great customer service in a friendly, professional and easy to understand manner, breaking down the technical jargon Managing your own case load, knowing when to escalate the matter but also having time to research the first-fix Using all of your technical skills to provide the best support across: Active Directory - Permissions, Passwords and Account Management VPN and Remote Support MFA and 2FA Support Antivirus Support Various Software Support Server Administration MS Office - Versions 2010 - 2020 Windows Operating Systems - Windows 8 through to 10 Network Support, Printer Support and Telephony/Telecoms Support What do we need? You will currently be working within an IT support capacity with a track record of providing 1st and /or 2nd line assistance to a variety of clients and customers; ideally this will be within the Managed Services sector, but other sector experience may be considered Ideally most of the support you have provided will be from a Service Desk set-up and not desk-side support, so a track record of telephone based support would be great! You must be authorised to work in the UK and please note if successful you will undergo a DBS check Interview Process If you meet the requirements of our role, you will chat to our Recruitment team via Microsoft Teams Video for an initial fact-finding conversation and discussion around your career history Moving to the second stage interview, this will be dependent on the COVID alert-levels, you will meet the Hiring Managers (either in person or via video) and also be asked to complete a technical test That's it… hopefully after this stage you will be our next Net Tech team member Please note we do all of our recruitment directly, and at this time we request that all Recruitment Agencies refrain from approaching us. HOW DO WE PROTECT DATA? Net Technical Solutions takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties
CONTRACT ROLE: 1st/2nd Line Help Desk Support Engineer- Required - Windows 10, Office 365, AD - URGENT Location - Central London - Mostly Remote but some on-site work will be required Duration - initial 6 weeks+ Contract will be INSIDE IR35 so working via an umbrella solution - INTERVIEWS TODAY EVENING START DATE TOMORROW or MONDAY! One of our key clients who is a world leader within their sector has an ...... click apply for full job details
Apr 15, 2021
Full time
CONTRACT ROLE: 1st/2nd Line Help Desk Support Engineer- Required - Windows 10, Office 365, AD - URGENT Location - Central London - Mostly Remote but some on-site work will be required Duration - initial 6 weeks+ Contract will be INSIDE IR35 so working via an umbrella solution - INTERVIEWS TODAY EVENING START DATE TOMORROW or MONDAY! One of our key clients who is a world leader within their sector has an ...... click apply for full job details
Job Title: Desktop Support Specialist Location: Coventry Job Title: Full-time We're integration specialists. Our mission is to help our clients realise their potential and enable them to do business in every direction. We revolutionise trading partner connectivity by linking suppliers, retailers and end consumers in one global commerce network. With our flexible, integrated and fully managed service solutions, customers of any size can easily connect with any trading partner while enjoying the peace of mind of a proven service platform that reliably handles tens of millions of transactions annually without the need for any customer interaction. The role The Desktop Support Specialist II is a critical role within TrueCommerce as it provides general computer hardware and software support to all functional departments across the company. This position helps to implement, deploy, maintain and support computer technology and equipment. They are to respond to calls and diagnose equipment and configuration issues with a variety of applications at the user's desk or remotely via remote desktop tools. This position requires the individual to be a strong team player and have the ability to respond and complete tickets within published service levels. Duties Provide first line response to TrueCommerce personnel and on-site partners requiring assistance with information technology issues and problems Diagnose and resolve problems with desktop/laptop hardware and software, printers and peripheral equipment remotely as well as desk side Escalate more involved problems to the appropriate Network and Application Support Teams Track issues to resolution and update internal knowledge base Configure PCs and Laptops for deployment to users at headquarters, remote office locations and home office employees. Perform recovery tasks for end-user systems Perform moves, adds, and changes including phones and computer system set-ups Multitask and manage multiple priorities effectively Assist in the evaluation of new hardware, software and related peripherals Ensure all equipment and software is accounted for Maintain hardware asset database Keep informed of industry knowledge and trends Maintain appropriate Hardware and OS certifications and credentials About you You should be able to skilfully manage competing priorities from multiple internal stakeholders. Possess excellent communication skills, being able to communicate at a technical and management level with internal teams. Experience Experience supporting end users and supporting higher level IT team members. Experience with Windows 10 Window Server Experience Familiarity with supporting VOIP phone system Knowledge of Active Directory and Group policy Capable of effectively supporting remote users via voice, e-mail, chat, etc. Essential skills Excellent customer service and communication skills Computer skills Strong documentation skills Dependability Be able to work as part of a team Before making an offer, TrueCommerce may carry out a criminal record check against you. Using criminal record checks processed through the Disclosure and Barring Service (DBS), TrueCommerce complies fully with the code of practice and undertakes to treat all applicants for positions fairly. TrueCommerce undertakes not to discriminate unfairly against any subject of a criminal record check on the basis of a conviction or other information revealed. By continuing with your application, you are giving us permission to carry out this check. Please click the APPLY button to send your CV and Cover Letter. Candidates with the experience or relevant job titles of; IT Helpdesk Analyst, IT Service Desk Analyst, Desktop Analyst, IT Support, IT Support Engineer, IT Desktop Support, 2nd Line Support Engineer, 3rd Line Support Engineer, IT Services Support, IT Helpdesk Support, Service Desk Technician will also be considered for this role.
Apr 15, 2021
Full time
Job Title: Desktop Support Specialist Location: Coventry Job Title: Full-time We're integration specialists. Our mission is to help our clients realise their potential and enable them to do business in every direction. We revolutionise trading partner connectivity by linking suppliers, retailers and end consumers in one global commerce network. With our flexible, integrated and fully managed service solutions, customers of any size can easily connect with any trading partner while enjoying the peace of mind of a proven service platform that reliably handles tens of millions of transactions annually without the need for any customer interaction. The role The Desktop Support Specialist II is a critical role within TrueCommerce as it provides general computer hardware and software support to all functional departments across the company. This position helps to implement, deploy, maintain and support computer technology and equipment. They are to respond to calls and diagnose equipment and configuration issues with a variety of applications at the user's desk or remotely via remote desktop tools. This position requires the individual to be a strong team player and have the ability to respond and complete tickets within published service levels. Duties Provide first line response to TrueCommerce personnel and on-site partners requiring assistance with information technology issues and problems Diagnose and resolve problems with desktop/laptop hardware and software, printers and peripheral equipment remotely as well as desk side Escalate more involved problems to the appropriate Network and Application Support Teams Track issues to resolution and update internal knowledge base Configure PCs and Laptops for deployment to users at headquarters, remote office locations and home office employees. Perform recovery tasks for end-user systems Perform moves, adds, and changes including phones and computer system set-ups Multitask and manage multiple priorities effectively Assist in the evaluation of new hardware, software and related peripherals Ensure all equipment and software is accounted for Maintain hardware asset database Keep informed of industry knowledge and trends Maintain appropriate Hardware and OS certifications and credentials About you You should be able to skilfully manage competing priorities from multiple internal stakeholders. Possess excellent communication skills, being able to communicate at a technical and management level with internal teams. Experience Experience supporting end users and supporting higher level IT team members. Experience with Windows 10 Window Server Experience Familiarity with supporting VOIP phone system Knowledge of Active Directory and Group policy Capable of effectively supporting remote users via voice, e-mail, chat, etc. Essential skills Excellent customer service and communication skills Computer skills Strong documentation skills Dependability Be able to work as part of a team Before making an offer, TrueCommerce may carry out a criminal record check against you. Using criminal record checks processed through the Disclosure and Barring Service (DBS), TrueCommerce complies fully with the code of practice and undertakes to treat all applicants for positions fairly. TrueCommerce undertakes not to discriminate unfairly against any subject of a criminal record check on the basis of a conviction or other information revealed. By continuing with your application, you are giving us permission to carry out this check. Please click the APPLY button to send your CV and Cover Letter. Candidates with the experience or relevant job titles of; IT Helpdesk Analyst, IT Service Desk Analyst, Desktop Analyst, IT Support, IT Support Engineer, IT Desktop Support, 2nd Line Support Engineer, 3rd Line Support Engineer, IT Services Support, IT Helpdesk Support, Service Desk Technician will also be considered for this role.
Are you looking for an exciting new role with a young, energetic and dynamic growing company? Do you want to be part of creating the next chapter in our already colourful and successful history? Are you prepared to become truly Addicted to Service? Location: Home based but will need to travel regularly to a client site in Gloucester Role Description: This role is responsible for providing remote technical services and technology support to clients within our Service Desk. This role requires an individual who will demonstrate competence in their own area, but who may still be acquiring a higher level skill. The role requires a highly motivated, focused and ambitious individual in this fast paced environment to ensure our clients receive exemplary service at all times. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly growing company. Duties & Accountabilities: Responding to calls and tickets from clients, clearly identify issues, troubleshooting through to resolution Provide onsite support to Atech customers when required. Working as part of a team of 1st and 2nd line engineers ensuring high service availability Manage own ticket queue and monitor incidents to resolution Monitor systems and identify performance issues proactively Work within strict SLA timeframes and manage escalation of incidents within defined timelines To escalate any 3rd line tickets in a timely manner ensure issues are resolved within the agreed SLA Ensure work is completed in line with KPI targets and personal objectives What do you need to bring to Atech? 4 years+ experience in a similar role Experience working on an ITIL based Service Desk Solid technical knowledge of current protocols, operating systems and standards Experience and knowledge of Office 365 (Exchange, SharePoint, OneDrive and so on) Experience and knowledge of Microsoft Intune Windows 7, Windows 8, Windows 10, Apple OS experience Software and Hardware Troubleshooting skills Excellent troubleshooting skills of standard Microsoft Office suites Experience with Antivirus solutions Experience with remote monitoring tools Working knowledge of Windows Server (2008, 2012, 2016) Working knowledge and administration of AD and Group policy Experience with firewalls/routers an advantage Experience with current backup solutions an advantage Analytical and problem solving skills Strong client service; strong interpersonal, organisational and communication skills Excellent communicator - fluent written and spoken English Able to work both independently and as part of a team Able to manage time effectively, set priorities appropriately, schedule calls Able to maintain professional demeanour under stress This role is for a finisher, someone that delivers, is addicted to service and wants to develop in a young and exciting environment. Other Information: Continuous Professional Development is a key focus for all Atech staff Employees are encouraged to identify more innovate ways of working that create increased efficiency Act as an ambassador of Atech Support and its key partners at all times Appropriate communication with clients to enable delivery of expected services From time to time any Atech staff member may be assigned any other reasonable duties and responsibilities by your manager or other such person(s) acting as your manager At all times you must follow all reasonable and lawful instructions given to you by the company A sense of humour is not essential, but will be beneficial
Apr 15, 2021
Full time
Are you looking for an exciting new role with a young, energetic and dynamic growing company? Do you want to be part of creating the next chapter in our already colourful and successful history? Are you prepared to become truly Addicted to Service? Location: Home based but will need to travel regularly to a client site in Gloucester Role Description: This role is responsible for providing remote technical services and technology support to clients within our Service Desk. This role requires an individual who will demonstrate competence in their own area, but who may still be acquiring a higher level skill. The role requires a highly motivated, focused and ambitious individual in this fast paced environment to ensure our clients receive exemplary service at all times. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly growing company. Duties & Accountabilities: Responding to calls and tickets from clients, clearly identify issues, troubleshooting through to resolution Provide onsite support to Atech customers when required. Working as part of a team of 1st and 2nd line engineers ensuring high service availability Manage own ticket queue and monitor incidents to resolution Monitor systems and identify performance issues proactively Work within strict SLA timeframes and manage escalation of incidents within defined timelines To escalate any 3rd line tickets in a timely manner ensure issues are resolved within the agreed SLA Ensure work is completed in line with KPI targets and personal objectives What do you need to bring to Atech? 4 years+ experience in a similar role Experience working on an ITIL based Service Desk Solid technical knowledge of current protocols, operating systems and standards Experience and knowledge of Office 365 (Exchange, SharePoint, OneDrive and so on) Experience and knowledge of Microsoft Intune Windows 7, Windows 8, Windows 10, Apple OS experience Software and Hardware Troubleshooting skills Excellent troubleshooting skills of standard Microsoft Office suites Experience with Antivirus solutions Experience with remote monitoring tools Working knowledge of Windows Server (2008, 2012, 2016) Working knowledge and administration of AD and Group policy Experience with firewalls/routers an advantage Experience with current backup solutions an advantage Analytical and problem solving skills Strong client service; strong interpersonal, organisational and communication skills Excellent communicator - fluent written and spoken English Able to work both independently and as part of a team Able to manage time effectively, set priorities appropriately, schedule calls Able to maintain professional demeanour under stress This role is for a finisher, someone that delivers, is addicted to service and wants to develop in a young and exciting environment. Other Information: Continuous Professional Development is a key focus for all Atech staff Employees are encouraged to identify more innovate ways of working that create increased efficiency Act as an ambassador of Atech Support and its key partners at all times Appropriate communication with clients to enable delivery of expected services From time to time any Atech staff member may be assigned any other reasonable duties and responsibilities by your manager or other such person(s) acting as your manager At all times you must follow all reasonable and lawful instructions given to you by the company A sense of humour is not essential, but will be beneficial
Job Title: IT Support Engineer - 2nd/3rd Line position Location: Manchester Salary: £25,000 - £35,000 per annum Job Type: Permanent, Full Time (9:00 - 17:30) As a Client and Tech focused MSP, the company have a new opportunity for a technically focused person looking to move their career onto the next level. Due to their commitment of delivering high level solutions to their expanding range of clients, they are looking for an IT Support Engineer to join their technical team. They have Offices in Newbury and Manchester as well as a team of field engineers working out of London and you could become part of this dynamic team, supporting a range of high-end Hotels and Corporate clients. Role Overview: They are looking for an IT Support Engineer to join the technical team in Eccles, Manchester. They need a knowledgeable, skilled and experienced Engineer for this internal role, who has the experience of working on a busy and buzzing technical helpdesk. This opportunity is perfect for the person looking to gain more experience and training in their 1st/2nd Line role or to prove themselves as a dedicated 3rd Line Engineer, within a fast growing, yet established technology focused MSP. The Candidate: Experience A proven history of being able to troubleshoot and resolve technical issues across a client base which specialises in Small Business and/or Hospitality via remote connectivity, telephone or email Using PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients Experience in remote diagnostics along with analysis and monitoring Possesses good verbal and typed communication skills Excellent Customer Service abilities Be used to working unsupervised, independently and as part of a team Thrive on understanding and being aware of new and current technologies IT related degree or relevant qualifications highly desirable Proven technical ability across the common product suites The willingness to learn new software and hardware skills Technical requirements Knowledge of Microsoft cloud solutions including Office 365 and Azure Proven experience with Desktop & Server solutions across the Microsoft stack Experience working with Telecommunications and Network platforms preferred Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions Overview ISP solutions and connectivity requirements WiFi solution experience & knowledge, with Ruckus, Meraki, Aruba etc . Experience of hospitality products such as PMS and POS systems and associated interfaces is beneficial Candidates with Microsoft Certifications would prove advantageous Personal Attributes: Confident verbal and written communicator with both clients and peers Ability to research new products and information around technical solutions that provide answers and solve problems Self-Motivated and disciplined, with the ability to prioritise and execute tasks under pressure They work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged - they try to make it a fun and productive place to work, where everyone can always learn new things. They also offer competitive salaries, alongside a number of other benefits. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
Apr 15, 2021
Full time
Job Title: IT Support Engineer - 2nd/3rd Line position Location: Manchester Salary: £25,000 - £35,000 per annum Job Type: Permanent, Full Time (9:00 - 17:30) As a Client and Tech focused MSP, the company have a new opportunity for a technically focused person looking to move their career onto the next level. Due to their commitment of delivering high level solutions to their expanding range of clients, they are looking for an IT Support Engineer to join their technical team. They have Offices in Newbury and Manchester as well as a team of field engineers working out of London and you could become part of this dynamic team, supporting a range of high-end Hotels and Corporate clients. Role Overview: They are looking for an IT Support Engineer to join the technical team in Eccles, Manchester. They need a knowledgeable, skilled and experienced Engineer for this internal role, who has the experience of working on a busy and buzzing technical helpdesk. This opportunity is perfect for the person looking to gain more experience and training in their 1st/2nd Line role or to prove themselves as a dedicated 3rd Line Engineer, within a fast growing, yet established technology focused MSP. The Candidate: Experience A proven history of being able to troubleshoot and resolve technical issues across a client base which specialises in Small Business and/or Hospitality via remote connectivity, telephone or email Using PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients Experience in remote diagnostics along with analysis and monitoring Possesses good verbal and typed communication skills Excellent Customer Service abilities Be used to working unsupervised, independently and as part of a team Thrive on understanding and being aware of new and current technologies IT related degree or relevant qualifications highly desirable Proven technical ability across the common product suites The willingness to learn new software and hardware skills Technical requirements Knowledge of Microsoft cloud solutions including Office 365 and Azure Proven experience with Desktop & Server solutions across the Microsoft stack Experience working with Telecommunications and Network platforms preferred Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions Overview ISP solutions and connectivity requirements WiFi solution experience & knowledge, with Ruckus, Meraki, Aruba etc . Experience of hospitality products such as PMS and POS systems and associated interfaces is beneficial Candidates with Microsoft Certifications would prove advantageous Personal Attributes: Confident verbal and written communicator with both clients and peers Ability to research new products and information around technical solutions that provide answers and solve problems Self-Motivated and disciplined, with the ability to prioritise and execute tasks under pressure They work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged - they try to make it a fun and productive place to work, where everyone can always learn new things. They also offer competitive salaries, alongside a number of other benefits. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
NO AGENCIES PLEASE Please Note During The School Closures, As A Result Of The Current Coronavirus (COV-19), All Interviews For Teaching Roles Are Still Going Ahead Remotely Via TEAMS Or SKYPE. Monday To Friday, 8.00am To 4.00pm With A 38 Minute Unpaid Lunch Break We have an exciting opportunity within the ICT Team at The Howard Partnership Trust for a Partnership ICT Service Desk Engineer. Seeking a talented 1st and 2nd Line Service Desk Analyst, with a passion for technology and customer service, to provide remote helpdesk technical support. The successful candidate will have strong interpersonal and customer service skills, be able to take ownership of customer issues and maintain accurate up-to-date service desk records, responding and resolving the issues in line with defined Key Performance Indicators. They will also show willingness and be adaptable in tackling the variety of tasks arising in a school environment. Concise written and verbal communication skills along with a self-managed approach with ability to work unsupervised is a must for the successful candidate. A current driving licence is also a must, as is access to a motor vehicle as this role may involve travel between schools. THPT can offer: • An opportunity to be part of a dynamic and developing organisation • Excellent benefit package to include Cycle to Work, Sainsbury's Loyalty Discount and access to discount schemes • Fantastic Local Government Pension Scheme, including generous employer contributions • Rewards and Benefits Scheme that includes Loyalty and Service Awards If you have any questions about the role or the application process please contact the THPT Recruitment Team. For more information on the Howard of Effingham School and working within The Howard Partnership Trusts and what we can offer please visit our website. Interviews may take place prior to the closing date by mutual agreement. Employment is subject to a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS). The Howard Partnership Trust is school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our Vision is to excel at 'bringing out the best' in young people of all abilities and aptitudes, and so increase their life chances for their future success and fulfilment.
Apr 15, 2021
Full time
NO AGENCIES PLEASE Please Note During The School Closures, As A Result Of The Current Coronavirus (COV-19), All Interviews For Teaching Roles Are Still Going Ahead Remotely Via TEAMS Or SKYPE. Monday To Friday, 8.00am To 4.00pm With A 38 Minute Unpaid Lunch Break We have an exciting opportunity within the ICT Team at The Howard Partnership Trust for a Partnership ICT Service Desk Engineer. Seeking a talented 1st and 2nd Line Service Desk Analyst, with a passion for technology and customer service, to provide remote helpdesk technical support. The successful candidate will have strong interpersonal and customer service skills, be able to take ownership of customer issues and maintain accurate up-to-date service desk records, responding and resolving the issues in line with defined Key Performance Indicators. They will also show willingness and be adaptable in tackling the variety of tasks arising in a school environment. Concise written and verbal communication skills along with a self-managed approach with ability to work unsupervised is a must for the successful candidate. A current driving licence is also a must, as is access to a motor vehicle as this role may involve travel between schools. THPT can offer: • An opportunity to be part of a dynamic and developing organisation • Excellent benefit package to include Cycle to Work, Sainsbury's Loyalty Discount and access to discount schemes • Fantastic Local Government Pension Scheme, including generous employer contributions • Rewards and Benefits Scheme that includes Loyalty and Service Awards If you have any questions about the role or the application process please contact the THPT Recruitment Team. For more information on the Howard of Effingham School and working within The Howard Partnership Trusts and what we can offer please visit our website. Interviews may take place prior to the closing date by mutual agreement. Employment is subject to a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS). The Howard Partnership Trust is school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our Vision is to excel at 'bringing out the best' in young people of all abilities and aptitudes, and so increase their life chances for their future success and fulfilment.
My client based in the city of London are looking for an IT Support Engineer on an initial 2-3 month contract. This is an ongoing arrangement so highly likely to You will be working in a busy environment, of which you be providing on site support for users as well as providing remote and telephone support for users (of which there will be some 2nd line involved With excellent support skillsets, you ...... click apply for full job details
Apr 14, 2021
Full time
My client based in the city of London are looking for an IT Support Engineer on an initial 2-3 month contract. This is an ongoing arrangement so highly likely to You will be working in a busy environment, of which you be providing on site support for users as well as providing remote and telephone support for users (of which there will be some 2nd line involved With excellent support skillsets, you ...... click apply for full job details
Investigo Consulting are working on behalf of several clients across the UK who require Service Desk Engineers to be deployed onto various client contracts. The contracts we are looking for Service Desk Engineers for vary in length from 12-18 months at rates of between £120 - £150 per day. Most of these positions are remote, we are also very interested in speaking to Service Desk Engineers based within the East Midlands or South Yorkshire regions for deployment onto client sites when COVID restrictions allow. Our Service Desk Engineers provide effective and highly competent technical support to a range of customers across a variety of industries. Working as a Service Desk Engineer for Investigo Consulting will offer you variety, providing you with the opportunity of being deployed onto projects of work for customers across the private and public sector from exciting scale-ups to large enterprise level organisations! You will be surrounded by a set of amazing and dedicated colleagues all focused on providing exceptional service to our customers. On a day-to-day basis you will be resolving a variety of issues for our customers across a wide range of technologies that include Office 365, Exchange 2010+, Windows 10, Active Directory and Windows Server. We are looking for great communicators able to effectively offer exceptional customer service and manage technical queries in line with our standards and customer specific SLA's. Your main duties will involve resolving 1st and 2nd line technical issues across a variety of communication media including chat, email and phone where you will fully manage a variety of IT incidents and requests ensuring resolution against agreed customer SLA's. You will have experience operating as a Service Desk Engineer at 1st line, 2nd or 3rd line level, have excellent customer service and communication skills and be able to prioritise your own work to meet SLA's. We have the need to deploy over 30 Service Desk resources on to a variety of projects, if you are looking for your next Service Desk opportunity please apply today.
Apr 14, 2021
Contractor
Investigo Consulting are working on behalf of several clients across the UK who require Service Desk Engineers to be deployed onto various client contracts. The contracts we are looking for Service Desk Engineers for vary in length from 12-18 months at rates of between £120 - £150 per day. Most of these positions are remote, we are also very interested in speaking to Service Desk Engineers based within the East Midlands or South Yorkshire regions for deployment onto client sites when COVID restrictions allow. Our Service Desk Engineers provide effective and highly competent technical support to a range of customers across a variety of industries. Working as a Service Desk Engineer for Investigo Consulting will offer you variety, providing you with the opportunity of being deployed onto projects of work for customers across the private and public sector from exciting scale-ups to large enterprise level organisations! You will be surrounded by a set of amazing and dedicated colleagues all focused on providing exceptional service to our customers. On a day-to-day basis you will be resolving a variety of issues for our customers across a wide range of technologies that include Office 365, Exchange 2010+, Windows 10, Active Directory and Windows Server. We are looking for great communicators able to effectively offer exceptional customer service and manage technical queries in line with our standards and customer specific SLA's. Your main duties will involve resolving 1st and 2nd line technical issues across a variety of communication media including chat, email and phone where you will fully manage a variety of IT incidents and requests ensuring resolution against agreed customer SLA's. You will have experience operating as a Service Desk Engineer at 1st line, 2nd or 3rd line level, have excellent customer service and communication skills and be able to prioritise your own work to meet SLA's. We have the need to deploy over 30 Service Desk resources on to a variety of projects, if you are looking for your next Service Desk opportunity please apply today.
2nd / 3rd Line Support South Manchester Offering up to £35,000 per annum Mix of remote / onsite working 3rd Line / Infrastructure Support / Infrastructure Engineer / Infrastructure Analyst / IT Engineer Chroma Recruitment are working with a well-established Technology Business based in South Manchester who provide digital solutions...... click apply for full job details
Apr 14, 2021
Full time
2nd / 3rd Line Support South Manchester Offering up to £35,000 per annum Mix of remote / onsite working 3rd Line / Infrastructure Support / Infrastructure Engineer / Infrastructure Analyst / IT Engineer Chroma Recruitment are working with a well-established Technology Business based in South Manchester who provide digital solutions...... click apply for full job details
Big Red Recruitment Midlands Ltd
Leighton Buzzard, Bedfordshire
You know your stuff when it comes to third line support. You're the go to in the business for those complex issues that 2nd line just couldn't quite resolve. You might be happy where you are but you want an opportunity to demonstrate the extent of your knowledge, you want exposure to a larger and more challenging environment. More than than - you want to join a business who place huge significance on training - somewhere they not only pay for your qualifications but give you a bonus and a salary uplift once they're successfully completed! Here you will join a busy third line team and take ownership for all issues being escalated from the second line. You'll need to have experience with Windows Servers at a third line level. You will also help to maintain the application deployment mechanisms for PCs/Servers via SCCM so any exposure to this would be great. Ideally you'll have worked with Active Directory and group policies. It'd be a beneift if you had exposure or an interest in powershell and/or SQL. The business also use Macafee ePO so ideally you will have worked with this before so you can help the business ensure they are getting the most from their package. In return you'll join a business who put a huge emphasis on training. They have budgets that managers are encouraged to spend so if there's any accreditations or training that you are interested in, this is a great chance to join a business who can support you though those. Responsibilities: * Provide 3rd line support for the Helpdesk, resolving primarily network related issues within SLA targets and engaging with 3rd party suppliers to ensure quick resolution of faults * Review and implement Service Packs/Updates to key network components * Act as a mentor to other members of the team working with the IT Service Delivery Manager to create and monitor training and development plans * Enhance skills/knowledge within 1st/2nd line team offering advice/training where applicable * Update and maintain knowledge base of PC/server related articles * Perform proactive maintenance of network related devices in accordance with relevant governance, as required * Minimize the risk of security breaches within the network environment * Maintain the application deployment mechanism for PCs/Servers (SCCM) * Be able to cover other roles within the team during periods of holidays/sickness * Keep up to date with the latest developments within IT Role: Third Line Infrastructure Engineer Salary: Up to £43,000 + training incentive that pays for your qualifications and £1,000 bonus alongside each successful qualification and a salary uplift to reflect upskilling Location: Remote initially (ideally one day in office) then Leighton Buzzard Shifts: Shift patterns cover either 08:00-16:30 or 9:30-18:00. Saturday morning shift is required approximately every 6 weeks. On-call shift required approximately once every 5-6 weeks on a rota basis. Covers weekday evenings from 6pm to 11pm and weekends and Bank Holidays from 8am to 4pm.
Apr 14, 2021
Full time
You know your stuff when it comes to third line support. You're the go to in the business for those complex issues that 2nd line just couldn't quite resolve. You might be happy where you are but you want an opportunity to demonstrate the extent of your knowledge, you want exposure to a larger and more challenging environment. More than than - you want to join a business who place huge significance on training - somewhere they not only pay for your qualifications but give you a bonus and a salary uplift once they're successfully completed! Here you will join a busy third line team and take ownership for all issues being escalated from the second line. You'll need to have experience with Windows Servers at a third line level. You will also help to maintain the application deployment mechanisms for PCs/Servers via SCCM so any exposure to this would be great. Ideally you'll have worked with Active Directory and group policies. It'd be a beneift if you had exposure or an interest in powershell and/or SQL. The business also use Macafee ePO so ideally you will have worked with this before so you can help the business ensure they are getting the most from their package. In return you'll join a business who put a huge emphasis on training. They have budgets that managers are encouraged to spend so if there's any accreditations or training that you are interested in, this is a great chance to join a business who can support you though those. Responsibilities: * Provide 3rd line support for the Helpdesk, resolving primarily network related issues within SLA targets and engaging with 3rd party suppliers to ensure quick resolution of faults * Review and implement Service Packs/Updates to key network components * Act as a mentor to other members of the team working with the IT Service Delivery Manager to create and monitor training and development plans * Enhance skills/knowledge within 1st/2nd line team offering advice/training where applicable * Update and maintain knowledge base of PC/server related articles * Perform proactive maintenance of network related devices in accordance with relevant governance, as required * Minimize the risk of security breaches within the network environment * Maintain the application deployment mechanism for PCs/Servers (SCCM) * Be able to cover other roles within the team during periods of holidays/sickness * Keep up to date with the latest developments within IT Role: Third Line Infrastructure Engineer Salary: Up to £43,000 + training incentive that pays for your qualifications and £1,000 bonus alongside each successful qualification and a salary uplift to reflect upskilling Location: Remote initially (ideally one day in office) then Leighton Buzzard Shifts: Shift patterns cover either 08:00-16:30 or 9:30-18:00. Saturday morning shift is required approximately every 6 weeks. On-call shift required approximately once every 5-6 weeks on a rota basis. Covers weekday evenings from 6pm to 11pm and weekends and Bank Holidays from 8am to 4pm.
Application Support/Database Administrator- Contract- Remote- £175-£300 per day Our client a leading SaaS brand for the property market are looking for 2 x Application Support/DBA to join their team on a contract basis for 6 months (with the view to extend). These roles will be outside of IR35 I am looking for one contractor at 1st/2nd line application support level and then a more Senior App Support Engineer who has experience supporting SaaS products with the below tech. The client are busier than ever and need some support in their technical and product support team and the role will be extremely varied. Responsibilities will include; Respond to inbound requests from all channels within SLA's (phone, portal, e-case) Monitors, documents and manages the resolution process in a timely manner, while effectively communicating with clients to maintain satisfaction Secure FTP setup and interface file transfer scheduling participate in knowledge management processes through creation and use of materials Work with other internal groups on key projects relating to SaaS and On-Prem clients Confidently executes DevOps pipelines to install, configure and upgrade SaaS client environments Investigating powershell errors and escalating to release engineering team Technical requirements: Microsoft SQL Server Microsoft Internet Information Services Microsoft Windows Operating Systems Microsoft Active Director (& Group Policy) The clients offices are based in Lincolnshire but this role is offered remotely with occasional travel when everything returns to normal. This role will be outside of IR35 If this sounds like you then please click apply now! Application Support/Database Administrator- Contract- Remote- £175-£300 per day
Apr 14, 2021
Contractor
Application Support/Database Administrator- Contract- Remote- £175-£300 per day Our client a leading SaaS brand for the property market are looking for 2 x Application Support/DBA to join their team on a contract basis for 6 months (with the view to extend). These roles will be outside of IR35 I am looking for one contractor at 1st/2nd line application support level and then a more Senior App Support Engineer who has experience supporting SaaS products with the below tech. The client are busier than ever and need some support in their technical and product support team and the role will be extremely varied. Responsibilities will include; Respond to inbound requests from all channels within SLA's (phone, portal, e-case) Monitors, documents and manages the resolution process in a timely manner, while effectively communicating with clients to maintain satisfaction Secure FTP setup and interface file transfer scheduling participate in knowledge management processes through creation and use of materials Work with other internal groups on key projects relating to SaaS and On-Prem clients Confidently executes DevOps pipelines to install, configure and upgrade SaaS client environments Investigating powershell errors and escalating to release engineering team Technical requirements: Microsoft SQL Server Microsoft Internet Information Services Microsoft Windows Operating Systems Microsoft Active Director (& Group Policy) The clients offices are based in Lincolnshire but this role is offered remotely with occasional travel when everything returns to normal. This role will be outside of IR35 If this sounds like you then please click apply now! Application Support/Database Administrator- Contract- Remote- £175-£300 per day
Service Desk - 1st/2nd Line Support Rate: £150-£170 per day (Umbrella Company or PAYE) Duration: 4 month initial Location: Basingstoke (Fully remote to begin with, potential of some office work longer term) 1st/2nd Line Service Desk Analyst required on an initial 5 month for a large Cloud Telephony company based in Basingstoke. The chosen candidate will provide Service Desk support to end users/clients with support issues and also translating their requirements into the clients product/service options. This is an exciting opportunity for someone looking for develop their career in Network/Telephony or Service Desk type in environment. Full training will be provided on the companies software/products. Key Skill - Service Desk/Support Background - Ticket/Case Management - Supporting clients with products and advising accordingly - Training Users where needed - Evaluating current products 1st/2nd Line Support/First Line Support/Second Line Support/2nd Line Support/Helpdesk Analyst/Service Desk Analyst/1st/2nd Line Support/Service Engineer/Service Desk/Contact Centre Support
Apr 14, 2021
Contractor
Service Desk - 1st/2nd Line Support Rate: £150-£170 per day (Umbrella Company or PAYE) Duration: 4 month initial Location: Basingstoke (Fully remote to begin with, potential of some office work longer term) 1st/2nd Line Service Desk Analyst required on an initial 5 month for a large Cloud Telephony company based in Basingstoke. The chosen candidate will provide Service Desk support to end users/clients with support issues and also translating their requirements into the clients product/service options. This is an exciting opportunity for someone looking for develop their career in Network/Telephony or Service Desk type in environment. Full training will be provided on the companies software/products. Key Skill - Service Desk/Support Background - Ticket/Case Management - Supporting clients with products and advising accordingly - Training Users where needed - Evaluating current products 1st/2nd Line Support/First Line Support/Second Line Support/2nd Line Support/Helpdesk Analyst/Service Desk Analyst/1st/2nd Line Support/Service Engineer/Service Desk/Contact Centre Support
