ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
A well-known and established Law Firm is looking for Desktop Support Analyst to join their friendly team in their modern office based near London Bridge. Summary of RoleWorking with the wider IT team, the Desktop Support Analyst will cover 1st & 2nd line technical support of the firm's users, picking up calls escalated from the outsourced service desk or direct to the internal IT department.The role will cover support for a wide range of hardware and software; including desktop PCs, laptops, mobile phones, tablets, telephones and conferencing systems. The IT Support Analyst will assist the support team and work with external suppliers to ensure the efficient and effective use and performance of the firm's IT systems.The role is based in the firm's Bankside office with some working from home. The candidate will be required to support the Mayfair and Oxford offices which could involve occasional site visits. The candidate must be flexible to work a shift of 8am - 4pm, 9am - 5pm or 10am - 6pm as needed.Responsibilities Monitoring the IT Service desk and responding to allocated calls; prioritising and following-up calls and ensuring that users are supported in a timely and effective manner. Taking ownership of tickets assigned and using your knowledge, experience and persistence to work through to a successful resolution of the issue. Supporting hardware including (but not limited to) laptops, PC's, iOS Devices, MFD's etc. Supporting software including the Microsoft Office 2016 suite, Exchange online mailboxes, Mimecast, Windows 10/11, Elite 3E, iManage DMS, Intune InterAction, IntApp Open, Bighand, Oyez Forms, PDFDocs, Mitel telephony, Zoom and any other software packages / systems utilised by the firm. Re-imaging and preparing laptops for new starters and supplying equipment to users as required. Maintaining and updating the IT equipment asset management register. Day-to-day administration and support of the firm's applications and systems, ensuring that the firm's policies and procedures are followed at all times. Running early morning checks on overnight processes; Running investigating and resolving any unexpected events. Keeping the existing system documentation, procedures, knowledge-bases and user guides updated as required. Assisting the Reception team with the use of AV & VC equipment in the meeting rooms. Any other responsibilities reasonably assigned by the Head of IT.Apply today to be considered!
Jun 03, 2023
Full time
A well-known and established Law Firm is looking for Desktop Support Analyst to join their friendly team in their modern office based near London Bridge. Summary of RoleWorking with the wider IT team, the Desktop Support Analyst will cover 1st & 2nd line technical support of the firm's users, picking up calls escalated from the outsourced service desk or direct to the internal IT department.The role will cover support for a wide range of hardware and software; including desktop PCs, laptops, mobile phones, tablets, telephones and conferencing systems. The IT Support Analyst will assist the support team and work with external suppliers to ensure the efficient and effective use and performance of the firm's IT systems.The role is based in the firm's Bankside office with some working from home. The candidate will be required to support the Mayfair and Oxford offices which could involve occasional site visits. The candidate must be flexible to work a shift of 8am - 4pm, 9am - 5pm or 10am - 6pm as needed.Responsibilities Monitoring the IT Service desk and responding to allocated calls; prioritising and following-up calls and ensuring that users are supported in a timely and effective manner. Taking ownership of tickets assigned and using your knowledge, experience and persistence to work through to a successful resolution of the issue. Supporting hardware including (but not limited to) laptops, PC's, iOS Devices, MFD's etc. Supporting software including the Microsoft Office 2016 suite, Exchange online mailboxes, Mimecast, Windows 10/11, Elite 3E, iManage DMS, Intune InterAction, IntApp Open, Bighand, Oyez Forms, PDFDocs, Mitel telephony, Zoom and any other software packages / systems utilised by the firm. Re-imaging and preparing laptops for new starters and supplying equipment to users as required. Maintaining and updating the IT equipment asset management register. Day-to-day administration and support of the firm's applications and systems, ensuring that the firm's policies and procedures are followed at all times. Running early morning checks on overnight processes; Running investigating and resolving any unexpected events. Keeping the existing system documentation, procedures, knowledge-bases and user guides updated as required. Assisting the Reception team with the use of AV & VC equipment in the meeting rooms. Any other responsibilities reasonably assigned by the Head of IT.Apply today to be considered!
Hybrid Working - 2 Days From Home Key skills: 2nd Line Support, Office 365, Exchange, AD, Azure, Excellent Communication skills & Customer Service. My Client is a highly dynamic and successful computer reseller and consultancy providing leading best of breed IT hardware, software, networking and peripheral products who are seeking an enthusiastic 2nd Line Support Service / Help Desk Engineer with a minimum 2 - 3 years' experience. You may come from an MSP, Managed Service Provider or similar background. You will have excellent exposure to Windows, Active Directory, Exchange, Office 365, Azure and some networking resolving more complex issues and escalations. 2nd Line Service Desk / Help Desk Support Office 365 support Exchange support Azure Firewall management Network troubleshooting You must have excellent communication skills and be polite / personable. Attention to detail is a must. This is an exciting role where you can build a fantastic long-term career with a chance for advancement within the company. You will also receive first class training. Key skills: 2nd Line Support, Office 365, Exchange, AD, Azure, Excellent Communication skills & Customer Service. Hybrid Working - 2 Days From Home
Jun 03, 2023
Full time
Hybrid Working - 2 Days From Home Key skills: 2nd Line Support, Office 365, Exchange, AD, Azure, Excellent Communication skills & Customer Service. My Client is a highly dynamic and successful computer reseller and consultancy providing leading best of breed IT hardware, software, networking and peripheral products who are seeking an enthusiastic 2nd Line Support Service / Help Desk Engineer with a minimum 2 - 3 years' experience. You may come from an MSP, Managed Service Provider or similar background. You will have excellent exposure to Windows, Active Directory, Exchange, Office 365, Azure and some networking resolving more complex issues and escalations. 2nd Line Service Desk / Help Desk Support Office 365 support Exchange support Azure Firewall management Network troubleshooting You must have excellent communication skills and be polite / personable. Attention to detail is a must. This is an exciting role where you can build a fantastic long-term career with a chance for advancement within the company. You will also receive first class training. Key skills: 2nd Line Support, Office 365, Exchange, AD, Azure, Excellent Communication skills & Customer Service. Hybrid Working - 2 Days From Home
IT Support Analyst Crone Corkill are assisting a global Mining company in the recruitment of a London based IT Support Analyst offering hybrid work (3 days in, 2 days WFH). An all-encompassing role, you will be involved in all facets of IT Support, including 1st, 2nd and 3rd line responsibilities for an office of circa 40 staff, as well as international offices. Key Skills as an IT Support Analyst Windows 10/11 Office365 Active Directory/Azure AD Autopilot/Intune device management Support Teams, SharePoint, OneDrive etc Experience working in small teams/organisations Offer support deskside, via telephone and remotely Understanding of virtualisation (VMware, Hyper-V etc) Key Responsibilities as an IT Support Analyst Installing, deploying, upgrading, and maintaining new system software and desktop applications. Ensuring compliance with IT policies, documenting, and maintaining all IT processes, procedures, and changes. Provide IT Support and assistance to all offices, and all relevant projects and users, including but not limited to non-technical, remote, and mobile users. Logging support tickets into IT Helpdesk, updating, escalating, resolving, and monitoring open tickets according to IT policy, and closing completed tickets. Creating and administering user accounts on Azure/Office365 and Active Directory. Managing user permissions, memberships, backups etc. Installation and maintenance of IT hardware, troubleshoot and resolve related issues, including but not limited to laptops, desktops, mobile phones etc. Providing regular feedback to your line manager on all hardware and software issues. Regularly meet with users to provide preventative maintenance, training and resolve any outstanding issues. Infrastructure support in conjunction with external suppliers/partners. Ensure meeting room equipment is tested on a regular basis and remains in good working order. Complete assigned projects and tasks within agreed timescales. If you're suitable for this IT Support Analyst role and would like to learn more, please apply via this ad or contact Joe directly. IT Support Analyst
Jun 02, 2023
Full time
IT Support Analyst Crone Corkill are assisting a global Mining company in the recruitment of a London based IT Support Analyst offering hybrid work (3 days in, 2 days WFH). An all-encompassing role, you will be involved in all facets of IT Support, including 1st, 2nd and 3rd line responsibilities for an office of circa 40 staff, as well as international offices. Key Skills as an IT Support Analyst Windows 10/11 Office365 Active Directory/Azure AD Autopilot/Intune device management Support Teams, SharePoint, OneDrive etc Experience working in small teams/organisations Offer support deskside, via telephone and remotely Understanding of virtualisation (VMware, Hyper-V etc) Key Responsibilities as an IT Support Analyst Installing, deploying, upgrading, and maintaining new system software and desktop applications. Ensuring compliance with IT policies, documenting, and maintaining all IT processes, procedures, and changes. Provide IT Support and assistance to all offices, and all relevant projects and users, including but not limited to non-technical, remote, and mobile users. Logging support tickets into IT Helpdesk, updating, escalating, resolving, and monitoring open tickets according to IT policy, and closing completed tickets. Creating and administering user accounts on Azure/Office365 and Active Directory. Managing user permissions, memberships, backups etc. Installation and maintenance of IT hardware, troubleshoot and resolve related issues, including but not limited to laptops, desktops, mobile phones etc. Providing regular feedback to your line manager on all hardware and software issues. Regularly meet with users to provide preventative maintenance, training and resolve any outstanding issues. Infrastructure support in conjunction with external suppliers/partners. Ensure meeting room equipment is tested on a regular basis and remains in good working order. Complete assigned projects and tasks within agreed timescales. If you're suitable for this IT Support Analyst role and would like to learn more, please apply via this ad or contact Joe directly. IT Support Analyst
About The Role My client is currently recruiting for a Second Line IT Support Desk Analyst. In this role you will provide support to technical infrastructure and end user computing, including strong technical support and customer experience; and effective and efficient first line resolutions across the organisation. Role: 2nd Line Support Salary: £25k - £32k Working environment: Field work in Liverpool / Manchester Full UK driving licence and access to own vehicle : Essential Benefits On-site parking 31 days holiday (plus bank holidays) Pension scheme Salary sacrifice schemes (Car leasing and discounts) Milage paid for Key Skills (Not all essential) Microsoft Office, Outlook, Excel and Word Knowledge of ITIL Cyber essential framework and data / information management Microsoft systems If this role is of interest and you would like to see the full JD , please apply with your up-to-date CV and I will contact you ASAP.
Jun 02, 2023
Full time
About The Role My client is currently recruiting for a Second Line IT Support Desk Analyst. In this role you will provide support to technical infrastructure and end user computing, including strong technical support and customer experience; and effective and efficient first line resolutions across the organisation. Role: 2nd Line Support Salary: £25k - £32k Working environment: Field work in Liverpool / Manchester Full UK driving licence and access to own vehicle : Essential Benefits On-site parking 31 days holiday (plus bank holidays) Pension scheme Salary sacrifice schemes (Car leasing and discounts) Milage paid for Key Skills (Not all essential) Microsoft Office, Outlook, Excel and Word Knowledge of ITIL Cyber essential framework and data / information management Microsoft systems If this role is of interest and you would like to see the full JD , please apply with your up-to-date CV and I will contact you ASAP.
Tradition is currently seeking to appoint a STP Operations Analyst to be based within either the London or Madrid office. Working as part of the STP Operations function responsible for providing 1st and 2nd level operational support for a large portfolio of Post Trade systems. An STP Operations Analyst is required to join the team to support the expansion of global responsibilities. The role will be based in London or Madrid and will involve working closely with the principal teams globally. Main responsibilities within the STP Operations Analyst position include: Operational support to order management, trade booking, affirmation, confirmation, reporting, clearing and settlement processes Operational support for Regulatory Reporting (Transaction Reporting, Pre & Post Trade Transparency, Commodity Position Reporting, SFTR, SEF etc.) Operational Support of all Rates, Fixed Income and Post Trade Systems supporting the Post Trade flow for all venues like Trad-X EU MTF, TRAD-X UK MTF, Voice trades on UK OTF (TCDS) and TSAF OTF (TSAF) Application monitoring for all key Post Trade systems used by Rates, Credit, FX and Bond trading desks. Perform testing with internal and external clients Man support desk between allocated hours Attend and fix any 1st and 2nd line Post Trade System problems Work with project team and 3rd line support when required Investigate long term issues and report findings to relevant parties Supplier and client relations Controls (policy/process/procedures) associated with above Any other duties that may reasonably be requested Key skills, experience and competencies required to be successful in this role: Excellent FIX knowledge Awareness of Financial Products (Rates, FX and Fixed Income) Awareness of Front Office Systems and workflows for Financial Products (Rates, FX and Fixed Income) Awareness of Post trade systems and workflows used by above product areas (e.g. MarkitWire/RTNS/VCON/ICELink/IDT/Traiana etc.) Excellent knowledge of SQL Awareness of Microsoft Server Operating systems. Awareness of Windows networking and TCP/IP Awareness of WAN/LAN technologies
Jun 02, 2023
Full time
Tradition is currently seeking to appoint a STP Operations Analyst to be based within either the London or Madrid office. Working as part of the STP Operations function responsible for providing 1st and 2nd level operational support for a large portfolio of Post Trade systems. An STP Operations Analyst is required to join the team to support the expansion of global responsibilities. The role will be based in London or Madrid and will involve working closely with the principal teams globally. Main responsibilities within the STP Operations Analyst position include: Operational support to order management, trade booking, affirmation, confirmation, reporting, clearing and settlement processes Operational support for Regulatory Reporting (Transaction Reporting, Pre & Post Trade Transparency, Commodity Position Reporting, SFTR, SEF etc.) Operational Support of all Rates, Fixed Income and Post Trade Systems supporting the Post Trade flow for all venues like Trad-X EU MTF, TRAD-X UK MTF, Voice trades on UK OTF (TCDS) and TSAF OTF (TSAF) Application monitoring for all key Post Trade systems used by Rates, Credit, FX and Bond trading desks. Perform testing with internal and external clients Man support desk between allocated hours Attend and fix any 1st and 2nd line Post Trade System problems Work with project team and 3rd line support when required Investigate long term issues and report findings to relevant parties Supplier and client relations Controls (policy/process/procedures) associated with above Any other duties that may reasonably be requested Key skills, experience and competencies required to be successful in this role: Excellent FIX knowledge Awareness of Financial Products (Rates, FX and Fixed Income) Awareness of Front Office Systems and workflows for Financial Products (Rates, FX and Fixed Income) Awareness of Post trade systems and workflows used by above product areas (e.g. MarkitWire/RTNS/VCON/ICELink/IDT/Traiana etc.) Excellent knowledge of SQL Awareness of Microsoft Server Operating systems. Awareness of Windows networking and TCP/IP Awareness of WAN/LAN technologies
Senior Service Desk Analyst, Permanent, Hybrid, Salary up to £38k Senior IT Service Desk Analyst A public sector organisation is looking to recruit a Senior Service Desk Analyst to help support the Digital Services team. This is a permanent role, based in Addlestone with flexible working after a learning period. The Role As a Senior Service Desk Analyst, you will be driving innovation and supporting staff on software services. You will provide first point of escalation for most users and helping to manage and resolve technical issues. Daily responsibilities would include supporting the team and responding to requests for assistance and solve problems directly. You will need excellent communication skills with the ability to explain technical solutions to non-technical audiences. Overall, the Senior Service Desk position requires an individual who is confident liaising with stakeholders, customer service orientated and has passion for developing their career in IT. What you'll need to succeed Windows 10, servers, and networking Service Desk experience Strong communication and interpersonal skills Ability to provide 1st and 2nd line technical support Customer service experience What you'll get in return A competitive salary up to £38,276 Hybrid working 3 days in the office, 2 days working from home Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas Excellent Pension Scheme Free Parking Subsidised cafe on site Training and development opportunities Payment of one professional membership per annum Cycle to work + further related discounts Season ticket loan Health and Dental insurance plan after 3 years' service Mileage allowance 20% Shift allowance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call/email Sophia Redpath now. Email: If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 02, 2023
Full time
Senior Service Desk Analyst, Permanent, Hybrid, Salary up to £38k Senior IT Service Desk Analyst A public sector organisation is looking to recruit a Senior Service Desk Analyst to help support the Digital Services team. This is a permanent role, based in Addlestone with flexible working after a learning period. The Role As a Senior Service Desk Analyst, you will be driving innovation and supporting staff on software services. You will provide first point of escalation for most users and helping to manage and resolve technical issues. Daily responsibilities would include supporting the team and responding to requests for assistance and solve problems directly. You will need excellent communication skills with the ability to explain technical solutions to non-technical audiences. Overall, the Senior Service Desk position requires an individual who is confident liaising with stakeholders, customer service orientated and has passion for developing their career in IT. What you'll need to succeed Windows 10, servers, and networking Service Desk experience Strong communication and interpersonal skills Ability to provide 1st and 2nd line technical support Customer service experience What you'll get in return A competitive salary up to £38,276 Hybrid working 3 days in the office, 2 days working from home Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas Excellent Pension Scheme Free Parking Subsidised cafe on site Training and development opportunities Payment of one professional membership per annum Cycle to work + further related discounts Season ticket loan Health and Dental insurance plan after 3 years' service Mileage allowance 20% Shift allowance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call/email Sophia Redpath now. Email: If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
D365 Business Central Analyst Looking for a D365 Business Central IT Analyst to join a Manufacturing End User IT Team. The company has recently had D365 Business Central implemented and needs an Analyst to attend all ERP needs. The client needs someone who is hands on and has practical experience working with the system. The main elements of this role are first and second line support, making it a fantastic opportunity for support professionals to upskill and really advance their career. You will be trained on other system, data and BC modules that you may not have used before. Role and Responsibilities 1st / 2nd Line Support Training plans Supporting BC upgrades Skills and Experience D365 Business Central - must Manufacturing industry experience (desirable) Excel and PowerBi skills (desirable) Salary and Benefit Up to £45,000 Upskilling Company package This role is based in the Birmingham area and requires you in be in the office. For more information don't hesitate to get in touch or Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics/Dynamics NAV opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft Dynamics NAV team specialize in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities
Jun 02, 2023
Full time
D365 Business Central Analyst Looking for a D365 Business Central IT Analyst to join a Manufacturing End User IT Team. The company has recently had D365 Business Central implemented and needs an Analyst to attend all ERP needs. The client needs someone who is hands on and has practical experience working with the system. The main elements of this role are first and second line support, making it a fantastic opportunity for support professionals to upskill and really advance their career. You will be trained on other system, data and BC modules that you may not have used before. Role and Responsibilities 1st / 2nd Line Support Training plans Supporting BC upgrades Skills and Experience D365 Business Central - must Manufacturing industry experience (desirable) Excel and PowerBi skills (desirable) Salary and Benefit Up to £45,000 Upskilling Company package This role is based in the Birmingham area and requires you in be in the office. For more information don't hesitate to get in touch or Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics/Dynamics NAV opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft Dynamics NAV team specialize in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities
Senior Service Desk Analyst, Permanent, Hybrid, Salary up to £38k Senior IT Service Desk Analyst A public sector organisation is looking to recruit a Senior Service Desk Analyst to help support the Digital Services team. This is a permanent role, based in Addlestone with flexible working after a learning period. The Role As a Senior Service Desk Analyst, you will be driving innovation and supporting staff on software services. You will provide first point of escalation for most users and helping to manage and resolve technical issues. Daily responsibilities would include supporting the team and responding to requests for assistance and solve problems directly. You will need excellent communication skills with the ability to explain technical solutions to non-technical audiences. Overall, the Senior Service Desk position requires an individual who is confident liaising with stakeholders, customer service orientated and has passion for developing their career in IT. What you'll need to succeed Windows 10, Servers, and networking Service Desk experience Strong communication and interpersonal skills Ability to provide 1st and 2nd line technical support Customer service experience What you'll get in return A competitive salary up to £38,276 Hybrid working 3 days in the office, 2 days working from home Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas Excellent Pension Scheme Free Parking Subsidised cafe on site Training and development opportunities Payment of one professional membership per annum Cycle to work + further related discounts Season ticket loan Health and Dental insurance plan after 3 years' service Mileage allowance 20% Shift allowance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call/email Sophia Redpath now. Email: Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jun 02, 2023
Full time
Senior Service Desk Analyst, Permanent, Hybrid, Salary up to £38k Senior IT Service Desk Analyst A public sector organisation is looking to recruit a Senior Service Desk Analyst to help support the Digital Services team. This is a permanent role, based in Addlestone with flexible working after a learning period. The Role As a Senior Service Desk Analyst, you will be driving innovation and supporting staff on software services. You will provide first point of escalation for most users and helping to manage and resolve technical issues. Daily responsibilities would include supporting the team and responding to requests for assistance and solve problems directly. You will need excellent communication skills with the ability to explain technical solutions to non-technical audiences. Overall, the Senior Service Desk position requires an individual who is confident liaising with stakeholders, customer service orientated and has passion for developing their career in IT. What you'll need to succeed Windows 10, Servers, and networking Service Desk experience Strong communication and interpersonal skills Ability to provide 1st and 2nd line technical support Customer service experience What you'll get in return A competitive salary up to £38,276 Hybrid working 3 days in the office, 2 days working from home Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas Excellent Pension Scheme Free Parking Subsidised cafe on site Training and development opportunities Payment of one professional membership per annum Cycle to work + further related discounts Season ticket loan Health and Dental insurance plan after 3 years' service Mileage allowance 20% Shift allowance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call/email Sophia Redpath now. Email: Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Application Service Desk Analyst | Duration - 8 Months | Day rate - dependent upon experience | Outside IR35 Harvey Nash's client are currently looking to recruit an Application Service Desk Analyst to join their team for a duration of 8 months . The client is based in Glasgow , and the role will be hybrid with 2 days on site. The purpose of this role is to provide Business as Usual (BAU) day to day application support for the client's existing SAP B1 solution ensuring that service levels are adhered to. You will work closely with end-users, Business Analysts, other Apps team, and Developers to troubleshoot and resolve issues related to software applications and fulfil user requests. Main Duties: To provide 1st line 'trigae' function of new application tickets as per triage stages below. Identify and directing users to known issues/workarounds/knowledge articles as appropriate Fulfilling day to day application related service requests most related to on and off boarding processes and user access requests Providing 1st and 2nd line application support in the resolution of simple to medium complexity incidents (typically less than 30 mins effort) relating to SAP B1 systems and associated add-ons Chasing user or support partners for responses to tickets where these are overdue Collaborating with IT staff and developers to implement fixes and enhancements to software applications Documenting and maintaining support procedures and Zendesk knowledge articles Essential Skills: Experience in ticket based applications technical support and troubleshooting. Ability to resolve simple to medium complexity functional and configuration issues within SLA's Understanding and awareness of ITIL based operational processes (Incident, Service Request and Problem management in particular) Excellent communication skills and the ability to work collaboratively with other teams SAP Business one knowledge and experience Experience in supporting ERP and/or CRM systems Understanding of general business practices (sales, service, Finance and manufacturing particular) This role has been deemed Outside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.
Jun 02, 2023
Contractor
Application Service Desk Analyst | Duration - 8 Months | Day rate - dependent upon experience | Outside IR35 Harvey Nash's client are currently looking to recruit an Application Service Desk Analyst to join their team for a duration of 8 months . The client is based in Glasgow , and the role will be hybrid with 2 days on site. The purpose of this role is to provide Business as Usual (BAU) day to day application support for the client's existing SAP B1 solution ensuring that service levels are adhered to. You will work closely with end-users, Business Analysts, other Apps team, and Developers to troubleshoot and resolve issues related to software applications and fulfil user requests. Main Duties: To provide 1st line 'trigae' function of new application tickets as per triage stages below. Identify and directing users to known issues/workarounds/knowledge articles as appropriate Fulfilling day to day application related service requests most related to on and off boarding processes and user access requests Providing 1st and 2nd line application support in the resolution of simple to medium complexity incidents (typically less than 30 mins effort) relating to SAP B1 systems and associated add-ons Chasing user or support partners for responses to tickets where these are overdue Collaborating with IT staff and developers to implement fixes and enhancements to software applications Documenting and maintaining support procedures and Zendesk knowledge articles Essential Skills: Experience in ticket based applications technical support and troubleshooting. Ability to resolve simple to medium complexity functional and configuration issues within SLA's Understanding and awareness of ITIL based operational processes (Incident, Service Request and Problem management in particular) Excellent communication skills and the ability to work collaboratively with other teams SAP Business one knowledge and experience Experience in supporting ERP and/or CRM systems Understanding of general business practices (sales, service, Finance and manufacturing particular) This role has been deemed Outside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.
A well-established professional services firm is seeking a personable IT Support Analyst to join its team in central London. This is an office-based role and you will be required to commute into Central Oxford 1 day per week. The main responsibilities for the IT Support Analyst will include providing 1st and 2nd line support to users and assisting with technical advice on new software and hardware developments. You will be the first point of contact for technical queries so excellent communication skills and powers of analysis are prerequisites. In order to be suitable for this role you will be a proactive and experienced IT Support Analyst with proven desktop support skills. You will hold strong knowledge of Microsoft operating systems as well as proven skills with Office 365, Active Directory, Azure and Windows, whilst exposure to Exchange, SharePoint and Windows Server would be advantageous to your application. Prior experience in Citrix desktop environments / Citrix Director is also beneficial to your application but by no means necessary. This is a fantastic opportunity for an IT Support Analyst looking to take the next step in their career for a leading business.
Jun 02, 2023
Full time
A well-established professional services firm is seeking a personable IT Support Analyst to join its team in central London. This is an office-based role and you will be required to commute into Central Oxford 1 day per week. The main responsibilities for the IT Support Analyst will include providing 1st and 2nd line support to users and assisting with technical advice on new software and hardware developments. You will be the first point of contact for technical queries so excellent communication skills and powers of analysis are prerequisites. In order to be suitable for this role you will be a proactive and experienced IT Support Analyst with proven desktop support skills. You will hold strong knowledge of Microsoft operating systems as well as proven skills with Office 365, Active Directory, Azure and Windows, whilst exposure to Exchange, SharePoint and Windows Server would be advantageous to your application. Prior experience in Citrix desktop environments / Citrix Director is also beneficial to your application but by no means necessary. This is a fantastic opportunity for an IT Support Analyst looking to take the next step in their career for a leading business.
Support Analyst (Dynamics 365) - London - Hybrid Dynamics 365 Support Analyst required for leading client to provide ongoing support and maintenance of the Dynamics 365 acting as the 1st Line Support. You will interact closely with internal stakeholders across the organization to support data driven initiatives aimed at improving the collection, maintenance, and analysis of data to unify the network. Key responsibilities: Provide ongoing support and maintenance of Dynamics 365 acting as the 1st line support Triage support tickets and escalate complex support issues in line with SLA's to 2nd/3rd line support while continuing to work closely with to reach resolution Identify potential enhancements to the system, to meet business needs Produce regular reports to capture and share user feedback with an aim to reduce user tickets Design user documentation, including user guides and deliver user training Maintaining data standards, review data integrity levels, and conduct regular data cleansing Key skills: Working knowledge of Microsoft Dynamics 365 and experience working with CRM systems Excellent Excel skills & experience in analysing and cleaning up big data sets, and understanding of data integrity Confident extracting data, building quantitative models and dashboards in excel, visualising data, drafting end to end reports Experienced in dealing with complexity Strong time management, ability to prioritise and meet deadlines Can-do attitude and the ability to work with continually evolving business needs Confident speaking, collaborating, and building relationships with different cultures and nationalities Salary:The salary my client is offering for this position is £37,000 - £42,000 per annum, plus excellent benefits and bonuses depending on annual performance. Crimson is acting as an employment agency in regard to this vacancy.
Jun 02, 2023
Full time
Support Analyst (Dynamics 365) - London - Hybrid Dynamics 365 Support Analyst required for leading client to provide ongoing support and maintenance of the Dynamics 365 acting as the 1st Line Support. You will interact closely with internal stakeholders across the organization to support data driven initiatives aimed at improving the collection, maintenance, and analysis of data to unify the network. Key responsibilities: Provide ongoing support and maintenance of Dynamics 365 acting as the 1st line support Triage support tickets and escalate complex support issues in line with SLA's to 2nd/3rd line support while continuing to work closely with to reach resolution Identify potential enhancements to the system, to meet business needs Produce regular reports to capture and share user feedback with an aim to reduce user tickets Design user documentation, including user guides and deliver user training Maintaining data standards, review data integrity levels, and conduct regular data cleansing Key skills: Working knowledge of Microsoft Dynamics 365 and experience working with CRM systems Excellent Excel skills & experience in analysing and cleaning up big data sets, and understanding of data integrity Confident extracting data, building quantitative models and dashboards in excel, visualising data, drafting end to end reports Experienced in dealing with complexity Strong time management, ability to prioritise and meet deadlines Can-do attitude and the ability to work with continually evolving business needs Confident speaking, collaborating, and building relationships with different cultures and nationalities Salary:The salary my client is offering for this position is £37,000 - £42,000 per annum, plus excellent benefits and bonuses depending on annual performance. Crimson is acting as an employment agency in regard to this vacancy.
Are you looking to begin a career in IT? Menzies Distribution are looking for an eager individual to join their IT service desk. You will be involved in all different aspects of the IT service desk and will complete an SCQF level 6 apprenticeship. Reporting to the Service Desk Manager, you will be responsible for handling IT queries from the distribution business into the Service Desk. The positions are based in Edinburgh Park and remote with analysts working from home on a rotational basis. Salary - £15,000 per annum Working hours - First 6 months 9-5 M-F, extend to shifts between 7am & 7pm If this sounds like the role for you apply below to express your interest. What will I be doing? Process tickets on the Service Now system and carry out 1st & 2nd line fixes Responding to and processing all incoming emails into the Service Desk central mailbox Ensuring all tickets are logged and tracked in the service management platform, service now. 1st line support and first-time fix for common incidents/requests Fulfilling order requests and raising Purchase Orders What skills do I need? Excellent telephone manner Ability to problem solve Ability to work independently and as part of a team Excellent written and verbal communication skills An interest and a passion for IT Benefits? Chance to work with a vastly experienced team and a large organisation Salary increases after 1st and 2nd year Important Information "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce." For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
Jun 02, 2023
Full time
Are you looking to begin a career in IT? Menzies Distribution are looking for an eager individual to join their IT service desk. You will be involved in all different aspects of the IT service desk and will complete an SCQF level 6 apprenticeship. Reporting to the Service Desk Manager, you will be responsible for handling IT queries from the distribution business into the Service Desk. The positions are based in Edinburgh Park and remote with analysts working from home on a rotational basis. Salary - £15,000 per annum Working hours - First 6 months 9-5 M-F, extend to shifts between 7am & 7pm If this sounds like the role for you apply below to express your interest. What will I be doing? Process tickets on the Service Now system and carry out 1st & 2nd line fixes Responding to and processing all incoming emails into the Service Desk central mailbox Ensuring all tickets are logged and tracked in the service management platform, service now. 1st line support and first-time fix for common incidents/requests Fulfilling order requests and raising Purchase Orders What skills do I need? Excellent telephone manner Ability to problem solve Ability to work independently and as part of a team Excellent written and verbal communication skills An interest and a passion for IT Benefits? Chance to work with a vastly experienced team and a large organisation Salary increases after 1st and 2nd year Important Information "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce." For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
Service Desk Helpdesk Analyst FTC 12 months £27K Liverpool The Service Desk Analyst role will be part of the IT Service Desk team whose primary function is to provide first line support to all our clients staff. Acting as single point of contact for incidents, requests and general enquiries, as the Service Desk Analyst you will monitor, maintain and respond to all requests triaging these before escalating to 2nd line support teams if needed. You will be Responsible for the execution of the Incident & Request processes. Performs incident monitoring, tracking and communication, ensuring that incidents and requests are progressing in accordance with agreed SLAs Assist in the development of escalation processes reducing the risk of disruption to the business caused by slow incident resolution. Responsible for ensuring the end-to-end effectiveness of incident and request processes and compliance with all corporate standards and policies. Adhere to ITIL best practice process execution. To respond to users' requests for assistance in resolving incidents affecting their use of our clients IT systems. To be available to receive telephone calls for assistance and to respond to emailed requests via the ITSM toolset. Skills required ITIL Foundation Excellent customer service skills. Ability to work under pressure as well as result oriented. Analytical thinker with strong troubleshooting and problem-solving skills Windows Client Operating Systems troubleshooting Strong communication skills both verbal and written. Microsoft O365 suite (Word, Excel, PowerPoint, Teams) Active Directory Administration Experience of managing large volumes of incidents in a multi-vendor environment where resolving groups are operating to multiple SLAs Practical knowledge of incident and problem management gained in a complex environment Experience of working within an ITIL framework and processes with successful outcomes Please forward your details to receive a full job description
Jun 02, 2023
Service Desk Helpdesk Analyst FTC 12 months £27K Liverpool The Service Desk Analyst role will be part of the IT Service Desk team whose primary function is to provide first line support to all our clients staff. Acting as single point of contact for incidents, requests and general enquiries, as the Service Desk Analyst you will monitor, maintain and respond to all requests triaging these before escalating to 2nd line support teams if needed. You will be Responsible for the execution of the Incident & Request processes. Performs incident monitoring, tracking and communication, ensuring that incidents and requests are progressing in accordance with agreed SLAs Assist in the development of escalation processes reducing the risk of disruption to the business caused by slow incident resolution. Responsible for ensuring the end-to-end effectiveness of incident and request processes and compliance with all corporate standards and policies. Adhere to ITIL best practice process execution. To respond to users' requests for assistance in resolving incidents affecting their use of our clients IT systems. To be available to receive telephone calls for assistance and to respond to emailed requests via the ITSM toolset. Skills required ITIL Foundation Excellent customer service skills. Ability to work under pressure as well as result oriented. Analytical thinker with strong troubleshooting and problem-solving skills Windows Client Operating Systems troubleshooting Strong communication skills both verbal and written. Microsoft O365 suite (Word, Excel, PowerPoint, Teams) Active Directory Administration Experience of managing large volumes of incidents in a multi-vendor environment where resolving groups are operating to multiple SLAs Practical knowledge of incident and problem management gained in a complex environment Experience of working within an ITIL framework and processes with successful outcomes Please forward your details to receive a full job description
Pytec IT Recruitment
Milton Keynes, Buckinghamshire
A well-established multi-national company needs to hire you - an experienced, service desk team leader, to manage a small team of 1st and 2nd line support analysts. You have a broad understanding of Active Directory, Windows Server and basic networking issues, and you enjoy solving problems, providing excellent customer service and mentoring people. You also want career progression, the chance to get promoted and the opportunity to work on important projects. Starting salary is £40,000 and I will provide a full JD and insight into the company upon application
Jun 02, 2023
Full time
A well-established multi-national company needs to hire you - an experienced, service desk team leader, to manage a small team of 1st and 2nd line support analysts. You have a broad understanding of Active Directory, Windows Server and basic networking issues, and you enjoy solving problems, providing excellent customer service and mentoring people. You also want career progression, the chance to get promoted and the opportunity to work on important projects. Starting salary is £40,000 and I will provide a full JD and insight into the company upon application
Senior IT Support Technician London, SW4 SALARY BAND: £30,066 - £32,195 (Trinity Band E) HOURS: 37.5 per week (Full Time) LENGTH OF TENURE: 12 month FTC LOCATION: Clapham (on-site with some remote work and travel to local sites) Royal Trinity Hospice is the local hospice for southwest and central London. We provide free specialist palliative and end of life care for people living in Wandsworth and parts of Lambeth, Merton, Westminster, Hammersmith & Fulham, Kensington & Chelsea and Richmond. The organisation has recently embarked on a new five-year strategy, and this exciting role will play a pivotal part in the overall delivery of the technology aspects. The successful appointee of this role will sit within a small but busy IT team and will be responsible for first class support of Royal Trinity Hospice's customers and systems. Reporting to the IT Operations Manager, the Senior IT Support Technician will be responsible for providing 1st and 2nd line support services to the staff, volunteers and service users at the hospice, and will support the IT Operations Manager in their day-to-day activities, ensuring the IT service is delivered to the agreed standards, as well as providing mentorship and team-leadership to the IT Support Technicians within the team. Responsibilities of a Senior IT Support Technician: - Working independently and as part of the wider team, the successful candidate will be responsible for the fulfilment of service request and resolution of incident within agreed timeframes. - Collaborate with colleagues across all levels within the team and the wider business, to support the success of the team and the ambitions of the organisation. - Delivering a high quality of work, ensuring that attention to detail, professionalism and consistency is always upheld. - Adherence to Royal Trinity Hospice's policies, procedures and values. - Supporting the IT Operations Manager in their day-to-day activities including backups, reporting, patching etc. - Playing a crucial part in delivering aspects of ongoing and future IT projects. - Supporting the business in the provision of documentation and knowledge sharing. Skills and experience required: - Excellent interpersonal skills, as the role necessitates advanced relationship-building and communication skills to build rapport with internal and external stakeholders. - Experience in a similar role in an IT team following ITIL processes/ practices. - Working knowledge of Microsoft 365 and Windows 10 OS. - Working knowledge of Microsoft Azure, AzureAD and Microsoft Endpoint Manager. - Working knowledge of Windows Server OS, Exchange and Active Directory. - A sound understanding of network and server infrastructure. - Knowledge of IT security software solutions. - Knowledge of various end user computing hardware e.g. Laptops, PC's, Phones etc. - Experience of Citrix XenDesktop and XenApp is desirable but not essential. - Able to work to SLA's and KPI's. - A strong ability to fault-find customer issues remotely, in person, or over the phone, ensuring that outcomes are documented within support tickets. You'll be: - Proficient in verbal and written English. - Able to communicate effectively at every level within the organisation. - Able to work with complex information, for analysis and review by non-specialist colleagues across the organisation. - A role model for continuous quality improvement, offering advice and support where necessary - Able to motivate and support all staff to comply with national and local standards including GDPR and data protection regulations, providing guidance where necessary - Able to work collaboratively with colleagues across multiple departments to establish and develop guides and processes for using IT Systems. - Happy to attend and participate in all appropriate meetings and forums as agreed with your line manager - Able to explain technical concepts in 'layman's terms' without patronisation. Benefits: - We match Agenda for Change/ NHS terms and conditions for maternity, paternity and long-term sickness pay - Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay - A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension - A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu) - Cycle to work scheme and interest-free season ticket loans available - Free eyesight test for DSE users and a contribution towards the cost of glasses - 25% store discount in Trinity shops - Life assurance cover - Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party - Regular ballots for donated free tickets and prizes - Access to courses of free counselling on the phone or face-to-face Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. All successful applicants will be subject to DBS, Occupational Health and reference checks. How to Apply If you have the skills and experience we're looking for, please complete the online application below. For an informal chat or visit please contact Martin Renel, IT Operations Manager. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Other organisations may call this role Senior Support Technician, IT Support Engineer, 1stLine Support Engineer, Desktop Support Engineer, Network Engineer, or IT Analyst.
Jun 02, 2023
Contractor
Senior IT Support Technician London, SW4 SALARY BAND: £30,066 - £32,195 (Trinity Band E) HOURS: 37.5 per week (Full Time) LENGTH OF TENURE: 12 month FTC LOCATION: Clapham (on-site with some remote work and travel to local sites) Royal Trinity Hospice is the local hospice for southwest and central London. We provide free specialist palliative and end of life care for people living in Wandsworth and parts of Lambeth, Merton, Westminster, Hammersmith & Fulham, Kensington & Chelsea and Richmond. The organisation has recently embarked on a new five-year strategy, and this exciting role will play a pivotal part in the overall delivery of the technology aspects. The successful appointee of this role will sit within a small but busy IT team and will be responsible for first class support of Royal Trinity Hospice's customers and systems. Reporting to the IT Operations Manager, the Senior IT Support Technician will be responsible for providing 1st and 2nd line support services to the staff, volunteers and service users at the hospice, and will support the IT Operations Manager in their day-to-day activities, ensuring the IT service is delivered to the agreed standards, as well as providing mentorship and team-leadership to the IT Support Technicians within the team. Responsibilities of a Senior IT Support Technician: - Working independently and as part of the wider team, the successful candidate will be responsible for the fulfilment of service request and resolution of incident within agreed timeframes. - Collaborate with colleagues across all levels within the team and the wider business, to support the success of the team and the ambitions of the organisation. - Delivering a high quality of work, ensuring that attention to detail, professionalism and consistency is always upheld. - Adherence to Royal Trinity Hospice's policies, procedures and values. - Supporting the IT Operations Manager in their day-to-day activities including backups, reporting, patching etc. - Playing a crucial part in delivering aspects of ongoing and future IT projects. - Supporting the business in the provision of documentation and knowledge sharing. Skills and experience required: - Excellent interpersonal skills, as the role necessitates advanced relationship-building and communication skills to build rapport with internal and external stakeholders. - Experience in a similar role in an IT team following ITIL processes/ practices. - Working knowledge of Microsoft 365 and Windows 10 OS. - Working knowledge of Microsoft Azure, AzureAD and Microsoft Endpoint Manager. - Working knowledge of Windows Server OS, Exchange and Active Directory. - A sound understanding of network and server infrastructure. - Knowledge of IT security software solutions. - Knowledge of various end user computing hardware e.g. Laptops, PC's, Phones etc. - Experience of Citrix XenDesktop and XenApp is desirable but not essential. - Able to work to SLA's and KPI's. - A strong ability to fault-find customer issues remotely, in person, or over the phone, ensuring that outcomes are documented within support tickets. You'll be: - Proficient in verbal and written English. - Able to communicate effectively at every level within the organisation. - Able to work with complex information, for analysis and review by non-specialist colleagues across the organisation. - A role model for continuous quality improvement, offering advice and support where necessary - Able to motivate and support all staff to comply with national and local standards including GDPR and data protection regulations, providing guidance where necessary - Able to work collaboratively with colleagues across multiple departments to establish and develop guides and processes for using IT Systems. - Happy to attend and participate in all appropriate meetings and forums as agreed with your line manager - Able to explain technical concepts in 'layman's terms' without patronisation. Benefits: - We match Agenda for Change/ NHS terms and conditions for maternity, paternity and long-term sickness pay - Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay - A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension - A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu) - Cycle to work scheme and interest-free season ticket loans available - Free eyesight test for DSE users and a contribution towards the cost of glasses - 25% store discount in Trinity shops - Life assurance cover - Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party - Regular ballots for donated free tickets and prizes - Access to courses of free counselling on the phone or face-to-face Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. All successful applicants will be subject to DBS, Occupational Health and reference checks. How to Apply If you have the skills and experience we're looking for, please complete the online application below. For an informal chat or visit please contact Martin Renel, IT Operations Manager. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Other organisations may call this role Senior Support Technician, IT Support Engineer, 1stLine Support Engineer, Desktop Support Engineer, Network Engineer, or IT Analyst.
A well-established professional services firm is seeking a personable IT Support Analyst to join its team in Brighton. This is an office-based role and you will be required to commute into Central London 1 day per week. The main responsibilities for the IT Support Analyst will include providing 1st and 2nd line support to users and assisting with technical advice on new software and hardware developments. You will be the first point of contact for technical queries so excellent communication skills and powers of analysis are prerequisites. In order to be suitable for this role you will be a proactive and experienced IT Support Analyst with proven desktop support skills. You will hold strong knowledge of Microsoft operating systems as well as proven skills with Office 365, Active Directory, Azure and Windows, whilst exposure to Exchange, SharePoint and Windows Server would be advantageous to your application. Prior experience in Citrix desktop environments / Citrix Director is also beneficial to your application but by no means necessary. This is a fantastic opportunity for an IT Support Analyst looking to take the next step in their career for a leading business.
Jun 02, 2023
Full time
A well-established professional services firm is seeking a personable IT Support Analyst to join its team in Brighton. This is an office-based role and you will be required to commute into Central London 1 day per week. The main responsibilities for the IT Support Analyst will include providing 1st and 2nd line support to users and assisting with technical advice on new software and hardware developments. You will be the first point of contact for technical queries so excellent communication skills and powers of analysis are prerequisites. In order to be suitable for this role you will be a proactive and experienced IT Support Analyst with proven desktop support skills. You will hold strong knowledge of Microsoft operating systems as well as proven skills with Office 365, Active Directory, Azure and Windows, whilst exposure to Exchange, SharePoint and Windows Server would be advantageous to your application. Prior experience in Citrix desktop environments / Citrix Director is also beneficial to your application but by no means necessary. This is a fantastic opportunity for an IT Support Analyst looking to take the next step in their career for a leading business.
Join a thriving Software Systems organisation based in Nottingham Looking to grow their team.They are building their support teams to provide fixes for bugs and issues with ERP systems. This is a fantastic opportunity to carve a career path in a niche area. As a Junior Application Support Technician Main Duties Will Be To: Assist customers with problems and queries relating to the system software after they have gone live Accurately resolve problems by using, analytical, technical and programming skills following programming guidelines Use Programming languages like SQL & SQL databases to resolve ERP system issues Service desk 1st line and occasional 2nd line issuesWhat would your day to day Look like as a Technical Support Analyst Ensuring all system issues are dealt with efficiently and promptly Effectively and promptly resolving calls, ensuring old calls are kept to a minimum Implementing solutions for ERP system issues Regularly updating customers regarding the status of their calls Effectively handling complaints and call escalation requests from customers Working with members of the Support Team and other departments to ensure the most efficient resolution of issues Alerting Senior personnel and their Manager and/or any of the other Support Managers as necessary regarding any sensitive customer issues Following and applying the standard Commercial Software Support Procedures and Practices Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with their ManagerKey Requirements experience in a customer-focused role in a service-oriented environment with great communication skills A good knowledge SQL & SQL database ERP application experience Sage/or accountancy application experience is an added bonus but not essential Be able to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner Having worked in a Technical Support EnvironmentWhy this Role Up to £28k 25 days holidays plus bank holidays Career progression opportunities more senior application support or software development etc Fantastic culture and working environmentIf you feel you match the above click 'apply now' with an up to date version of your CV
Jun 02, 2023
Full time
Join a thriving Software Systems organisation based in Nottingham Looking to grow their team.They are building their support teams to provide fixes for bugs and issues with ERP systems. This is a fantastic opportunity to carve a career path in a niche area. As a Junior Application Support Technician Main Duties Will Be To: Assist customers with problems and queries relating to the system software after they have gone live Accurately resolve problems by using, analytical, technical and programming skills following programming guidelines Use Programming languages like SQL & SQL databases to resolve ERP system issues Service desk 1st line and occasional 2nd line issuesWhat would your day to day Look like as a Technical Support Analyst Ensuring all system issues are dealt with efficiently and promptly Effectively and promptly resolving calls, ensuring old calls are kept to a minimum Implementing solutions for ERP system issues Regularly updating customers regarding the status of their calls Effectively handling complaints and call escalation requests from customers Working with members of the Support Team and other departments to ensure the most efficient resolution of issues Alerting Senior personnel and their Manager and/or any of the other Support Managers as necessary regarding any sensitive customer issues Following and applying the standard Commercial Software Support Procedures and Practices Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with their ManagerKey Requirements experience in a customer-focused role in a service-oriented environment with great communication skills A good knowledge SQL & SQL database ERP application experience Sage/or accountancy application experience is an added bonus but not essential Be able to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner Having worked in a Technical Support EnvironmentWhy this Role Up to £28k 25 days holidays plus bank holidays Career progression opportunities more senior application support or software development etc Fantastic culture and working environmentIf you feel you match the above click 'apply now' with an up to date version of your CV
IT Support Analyst £28k - £31k per annum Bolton/On-site working Our Client based in Bolton is currently on the lookout for a well rounded and experienced IT Support Analyst to provide front line IT support to their business users around in the UK and abroad. You will be troubleshooting technical problems whether in person, telephone or ticketing system in a accurate manner whilst working towards SLA's What will I be doing? Ensure that high priority incidents are logged correctly, contain all relevant information Perform 1st/2nd line diagnostics and resolve when appropriate, record, track and document the Service Desk problem-solving process Perform troubleshooting steps for each ticket, documenting all steps taken to provide a high first contact fix rate as per knowledge articles Build and configure end user devices such as desktops, laptops, mobile phones Participate in the Asset management processes, ensuring IT equipment is asset tagged and tracked through the device life cycle Install, configure, and maintain end user hardware, software, and peripherals Skills and Experience that will be beneficial for this role? Previous experience working in a 1st and/or 2nd line IT Support role Working knowledge and experience of using an IT ticketing system Experience of working in a demanding customer-service focused role Knowledge of PC hardware, software, and their components in a business environment Knowledge of Office365 including, but not limited to Teams, SharePoint, Outlook Team player with a strong attention to detail Apply now if you are interested and would like to be considered or contact to find out more
Jun 02, 2023
Full time
IT Support Analyst £28k - £31k per annum Bolton/On-site working Our Client based in Bolton is currently on the lookout for a well rounded and experienced IT Support Analyst to provide front line IT support to their business users around in the UK and abroad. You will be troubleshooting technical problems whether in person, telephone or ticketing system in a accurate manner whilst working towards SLA's What will I be doing? Ensure that high priority incidents are logged correctly, contain all relevant information Perform 1st/2nd line diagnostics and resolve when appropriate, record, track and document the Service Desk problem-solving process Perform troubleshooting steps for each ticket, documenting all steps taken to provide a high first contact fix rate as per knowledge articles Build and configure end user devices such as desktops, laptops, mobile phones Participate in the Asset management processes, ensuring IT equipment is asset tagged and tracked through the device life cycle Install, configure, and maintain end user hardware, software, and peripherals Skills and Experience that will be beneficial for this role? Previous experience working in a 1st and/or 2nd line IT Support role Working knowledge and experience of using an IT ticketing system Experience of working in a demanding customer-service focused role Knowledge of PC hardware, software, and their components in a business environment Knowledge of Office365 including, but not limited to Teams, SharePoint, Outlook Team player with a strong attention to detail Apply now if you are interested and would like to be considered or contact to find out more
Application Support Team Lead - Remote - Up to 55k Reporting to the Head of Support, The Data Ops Support Team Lead will be responsible for the management and performance of the Data Ops Support Team and the delivery of database services. In this role, you will be responsible for managing a team of technical support analysts and 2nd/3rd line database support engineers who provide 24/7 database support. The right candidate will have: Experience Managing a Technical Support Team, preferably in a database support environment. Ability to build strong relationships with internal and external sources Proven track record of accomplishment with troubleshooting and deliver Exceptional Service as a Standard to customers. Experience of maintaining and enhancing systems and using service desk support systems Any experience working with SQL Server database or Oracle databases would be desirable Excellent customer service skills Knowledge of ITIL This role is fully remote but our client also has offices across the country located in London, Birmingham, Manchester, Southampton and others. The role is paying up to £55,000 a year. If this role sounds right for you then send your CV over to ARC IT Recruitment right away.
Jun 02, 2023
Full time
Application Support Team Lead - Remote - Up to 55k Reporting to the Head of Support, The Data Ops Support Team Lead will be responsible for the management and performance of the Data Ops Support Team and the delivery of database services. In this role, you will be responsible for managing a team of technical support analysts and 2nd/3rd line database support engineers who provide 24/7 database support. The right candidate will have: Experience Managing a Technical Support Team, preferably in a database support environment. Ability to build strong relationships with internal and external sources Proven track record of accomplishment with troubleshooting and deliver Exceptional Service as a Standard to customers. Experience of maintaining and enhancing systems and using service desk support systems Any experience working with SQL Server database or Oracle databases would be desirable Excellent customer service skills Knowledge of ITIL This role is fully remote but our client also has offices across the country located in London, Birmingham, Manchester, Southampton and others. The role is paying up to £55,000 a year. If this role sounds right for you then send your CV over to ARC IT Recruitment right away.
