A great job opportunity has arisen for an IT & Systems Project Coordinator to join our growing business in one of the industry’s premier lighting rental resources. MBS Equipment Company is a world leading provider of lighting equipment and associated facilities to the film and television production industry, including the exclusive supply of service and support at Pinewood’s UK studios.
About the role:
This is a new role within a fast-growing company and the successful candidate will have the opportunity to develop as the company grows. If you enjoy a challenge, contributing to continuous improvement and being part of the team leading the charge in setting up IT best practices, then this is a great opportunity for you.
The IT Systems Project Co-ordinator will take the lead on improving our SharePoint Sites and administrating the system thereafter. The ideal candidate will have an excellent working knowledge of highly technical Cloud solutions including Microsoft SharePoint, Teams, Office365 and Flow etc. We would like you to use your experience to improve and streamline our processes therefore you will need be tuned in to new technologies and best working practices, and keen to implement improvements at an appropriate pace.
You will also be responsible for co-ordinating application and hardware-based projects which may require specifying, documenting and implementing projects using your own skills and managing third party resources to deliver solutions to the business.
In addition, you will also be responsible for providing first and second-line maintenance and system administration to the Company. You will act as the initial contact for MBS users in application, system and hardware support needs with the support of a third-party IT vendor. This will include user and equipment administration and device management across various platforms.
The ideal candidate:
We are looking for a great team player, who is also able to work independently, positively, and proactively. You will be a great communicator, adept at understanding user and system requirements and collaborating on delivering solutions. The ideal candidate must possess the following skills and experience:
Comfortable working at all levels of the business.
Prior experience in an IT Support role, ideally covering both 1st & 2nd Line.
Core knowledge of the complete Office 365 suite of applications, including MS Access and MS Flow.
Experience in working with Network Hardware, Active Directory, Microsoft Server, MS Azure, MSSQL Server, Voip Telephony systems, CCTV systems, would be of benefit.
Flexible, willing, self-motivated and able to get hands on.
Excellent understanding of technology and its impact on the business.
Demonstratable problem solving ability and willingness to persist and overcome obstacles.
Outstanding organisational and time-management skills, with the ability to manage ever changing priorities.
Certification as IT Technician will be an advantage.
Full clean driving license, able to drive to other locations as and when needed.
The full job description can be found in the careers section on our website.
What you will get in return
In return you will receive a salary a competitive salary (depending on experience) with excellent benefits, which include:
25 days holiday plus bank holidays
Private health insurance
Generous pension scheme (6% employer contribution)
Income Protection Insurance
Life Insurance
Discretionary bonus scheme
Jan 22, 2021
Full time
A great job opportunity has arisen for an IT & Systems Project Coordinator to join our growing business in one of the industry’s premier lighting rental resources. MBS Equipment Company is a world leading provider of lighting equipment and associated facilities to the film and television production industry, including the exclusive supply of service and support at Pinewood’s UK studios.
About the role:
This is a new role within a fast-growing company and the successful candidate will have the opportunity to develop as the company grows. If you enjoy a challenge, contributing to continuous improvement and being part of the team leading the charge in setting up IT best practices, then this is a great opportunity for you.
The IT Systems Project Co-ordinator will take the lead on improving our SharePoint Sites and administrating the system thereafter. The ideal candidate will have an excellent working knowledge of highly technical Cloud solutions including Microsoft SharePoint, Teams, Office365 and Flow etc. We would like you to use your experience to improve and streamline our processes therefore you will need be tuned in to new technologies and best working practices, and keen to implement improvements at an appropriate pace.
You will also be responsible for co-ordinating application and hardware-based projects which may require specifying, documenting and implementing projects using your own skills and managing third party resources to deliver solutions to the business.
In addition, you will also be responsible for providing first and second-line maintenance and system administration to the Company. You will act as the initial contact for MBS users in application, system and hardware support needs with the support of a third-party IT vendor. This will include user and equipment administration and device management across various platforms.
The ideal candidate:
We are looking for a great team player, who is also able to work independently, positively, and proactively. You will be a great communicator, adept at understanding user and system requirements and collaborating on delivering solutions. The ideal candidate must possess the following skills and experience:
Comfortable working at all levels of the business.
Prior experience in an IT Support role, ideally covering both 1st & 2nd Line.
Core knowledge of the complete Office 365 suite of applications, including MS Access and MS Flow.
Experience in working with Network Hardware, Active Directory, Microsoft Server, MS Azure, MSSQL Server, Voip Telephony systems, CCTV systems, would be of benefit.
Flexible, willing, self-motivated and able to get hands on.
Excellent understanding of technology and its impact on the business.
Demonstratable problem solving ability and willingness to persist and overcome obstacles.
Outstanding organisational and time-management skills, with the ability to manage ever changing priorities.
Certification as IT Technician will be an advantage.
Full clean driving license, able to drive to other locations as and when needed.
The full job description can be found in the careers section on our website.
What you will get in return
In return you will receive a salary a competitive salary (depending on experience) with excellent benefits, which include:
25 days holiday plus bank holidays
Private health insurance
Generous pension scheme (6% employer contribution)
Income Protection Insurance
Life Insurance
Discretionary bonus scheme
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
Nov 02, 2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
PHP Full Stack Developer
Salary up to £45,000 FTE (grade C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
Working as a full stack developer on both development projects and alterations with a focus on user experience and aesthetics as much as backend efficiency
Become familiar with the company’s products and systems
Contribute to a range of development projects that the company are working on.
Working with their Operations and IT team to assist in the support of the company’s products
IT Information
All production environments are Linux based, but you will have the choice of Linux, Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, PHP Full Stack Developer
Nov 02, 2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
PHP Full Stack Developer
Salary up to £45,000 FTE (grade C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
Working as a full stack developer on both development projects and alterations with a focus on user experience and aesthetics as much as backend efficiency
Become familiar with the company’s products and systems
Contribute to a range of development projects that the company are working on.
Working with their Operations and IT team to assist in the support of the company’s products
IT Information
All production environments are Linux based, but you will have the choice of Linux, Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, PHP Full Stack Developer
St Margaret’s School is looking to recruit a self-motivated ICT technician. Working as part of a small IT team. You will undertake a broad range of tasks, including but not limited to providing 1st and 2nd line support to staff and students, maintaining the IT infrastructure, hardware and software inventory, and user management in variety of systems. The role also involves assisting with strategic longer term IT projects.
For more information please visit our vacancies web page: http://www.stmargaretsbushey.co.uk/staff-vacancies/
Sep 09, 2020
Full time
St Margaret’s School is looking to recruit a self-motivated ICT technician. Working as part of a small IT team. You will undertake a broad range of tasks, including but not limited to providing 1st and 2nd line support to staff and students, maintaining the IT infrastructure, hardware and software inventory, and user management in variety of systems. The role also involves assisting with strategic longer term IT projects.
For more information please visit our vacancies web page: http://www.stmargaretsbushey.co.uk/staff-vacancies/
About Wiseserve/Computer Assistance
WiseserveLtd is a Limited company registered in England and Wales trading as Computer Assistance. We are one of the largest independent IT support companies in Oxford withacclaimed customer service since 1996. We offer remote and on-site IT support, Web design and development, computer sales and repair services, telecoms, expanding our services every year. We are experts across mostIT related systems including but not limited to Windows, Linux and Macs and aim to provide the very best IT, Telecoms and Internet services for our business and individual customers.
Brief
Come and join an enigmatic team of support technicians who look after our client’s interests.
Work is varied as we support a wide range of technical systems. From Microsoft and Linux through to VMware, Azure and AWS, there is plenty of opportunity to develop a broad skillset and focus on new and interesting technologies.
We are looking for a like-minded applicant who is keen to show us what they can do!
Duties and Responsibilities
To provide technical support forclient andserver devices. Jobs are generated from our automated Nagios monitoring system as well as tickets that ascend through 1stline support.
Onsite visits to local clients suffering outages will be required.
Onsite visits to local clients to install and configure new infrastructure will be required.
Critically evaluating our client’ssystemsto ensure that the latest security and best practises are maintainedis critical.
Carefully and accurately record client system information as well as ticket resolution processes in our systemsas youcomplete tickets.
To provide help and guidance to your colleagues. We all work closely to share information and support each other in our endeavours.
Selection criteria
We like to select candidates based around the ability to show strength in the following areas:
A strong troubleshooting ability. Being able to comprehensively break down problems into clear, manageable tasks is key.
Enthusiasm for sharing knowledge and working as part of a close-knit team.
An ability to sometimes work relatively independently within our busy IT team.
Excellent communication andexplanationskills with the ability to engage withvaried customers on telephone and on-site. Being able to speak on the customers level is important.
A broad knowledge of current technology, systems architecture and software is desired.
An enthusiasm to step outside of comfort zones and attempt work on new, cutting-edge systems is sought after.
Desirable selection criteria
A Microsoft qualified and certification such as MCP/MCTS/MCSA/MCSE/MCITP/AZURE is desirable;
Linux experience is valued but not essential. We maintain a fleet of Linux Servers and administration knowledge will be useful;
Bring your personality, not a suit! A good sense of humour goes a long way in fitting in with our team.
Jun 11, 2020
Full time
About Wiseserve/Computer Assistance
WiseserveLtd is a Limited company registered in England and Wales trading as Computer Assistance. We are one of the largest independent IT support companies in Oxford withacclaimed customer service since 1996. We offer remote and on-site IT support, Web design and development, computer sales and repair services, telecoms, expanding our services every year. We are experts across mostIT related systems including but not limited to Windows, Linux and Macs and aim to provide the very best IT, Telecoms and Internet services for our business and individual customers.
Brief
Come and join an enigmatic team of support technicians who look after our client’s interests.
Work is varied as we support a wide range of technical systems. From Microsoft and Linux through to VMware, Azure and AWS, there is plenty of opportunity to develop a broad skillset and focus on new and interesting technologies.
We are looking for a like-minded applicant who is keen to show us what they can do!
Duties and Responsibilities
To provide technical support forclient andserver devices. Jobs are generated from our automated Nagios monitoring system as well as tickets that ascend through 1stline support.
Onsite visits to local clients suffering outages will be required.
Onsite visits to local clients to install and configure new infrastructure will be required.
Critically evaluating our client’ssystemsto ensure that the latest security and best practises are maintainedis critical.
Carefully and accurately record client system information as well as ticket resolution processes in our systemsas youcomplete tickets.
To provide help and guidance to your colleagues. We all work closely to share information and support each other in our endeavours.
Selection criteria
We like to select candidates based around the ability to show strength in the following areas:
A strong troubleshooting ability. Being able to comprehensively break down problems into clear, manageable tasks is key.
Enthusiasm for sharing knowledge and working as part of a close-knit team.
An ability to sometimes work relatively independently within our busy IT team.
Excellent communication andexplanationskills with the ability to engage withvaried customers on telephone and on-site. Being able to speak on the customers level is important.
A broad knowledge of current technology, systems architecture and software is desired.
An enthusiasm to step outside of comfort zones and attempt work on new, cutting-edge systems is sought after.
Desirable selection criteria
A Microsoft qualified and certification such as MCP/MCTS/MCSA/MCSE/MCITP/AZURE is desirable;
Linux experience is valued but not essential. We maintain a fleet of Linux Servers and administration knowledge will be useful;
Bring your personality, not a suit! A good sense of humour goes a long way in fitting in with our team.
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
Cloud Direct
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Additional responsibilties
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Database Maintenance
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
Desirable
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Pension contribution
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Birthday lunches
Fun Fund
Many more...
Nov 23, 2017
Full time
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
Cloud Direct
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Additional responsibilties
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Database Maintenance
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
Desirable
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Pension contribution
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Birthday lunches
Fun Fund
Many more...
Service Delivery Generalist - DV cleared 8 months Inside IR35 Experis are recruiting for a DV Cleared - Service Delivery Generalist for a central government client on a contract basis. The successful contractor will be responsible for providing both hardware and software infrastructure solutions to support the secure account common based solution, based on Windows server. The client is looking for experienced 1st Line support technician with Windows Server experience willing and able to take on additional training to create a multi-skilled technician able to cover a wide range of tasks in the day-to-day support of a new IT system. Tasks will range from a share of Service Desk duties recording incidents and attempting first time fix. Essential: Microsoft products of Exchange, Windows administration experience. Experience of working in "clamped" environment Familiarity with secure systems and Government security standards Ability to work in close co-operation with customer staff. Windows Server and Windows UAD build & configuration. Sub-System testing the Windows server and UAD packaged solutions. Storing the outputs in the DII Configuration Management system. Investigating and resolving defects in current package. Adhering to the appropriate DII standards and procedures. ITIL accreditation. DII experience. Active Directory/GPO's/Security Clamp. Windows Server-based system support role using ITIL processes. Desirable Experience of any of the following products/technologies; VMWare, Virtualisation, Documentum Anti-Virus Packages. SAN technologies
Apr 19, 2021
Contractor
Service Delivery Generalist - DV cleared 8 months Inside IR35 Experis are recruiting for a DV Cleared - Service Delivery Generalist for a central government client on a contract basis. The successful contractor will be responsible for providing both hardware and software infrastructure solutions to support the secure account common based solution, based on Windows server. The client is looking for experienced 1st Line support technician with Windows Server experience willing and able to take on additional training to create a multi-skilled technician able to cover a wide range of tasks in the day-to-day support of a new IT system. Tasks will range from a share of Service Desk duties recording incidents and attempting first time fix. Essential: Microsoft products of Exchange, Windows administration experience. Experience of working in "clamped" environment Familiarity with secure systems and Government security standards Ability to work in close co-operation with customer staff. Windows Server and Windows UAD build & configuration. Sub-System testing the Windows server and UAD packaged solutions. Storing the outputs in the DII Configuration Management system. Investigating and resolving defects in current package. Adhering to the appropriate DII standards and procedures. ITIL accreditation. DII experience. Active Directory/GPO's/Security Clamp. Windows Server-based system support role using ITIL processes. Desirable Experience of any of the following products/technologies; VMWare, Virtualisation, Documentum Anti-Virus Packages. SAN technologies
IT Support Technician role on an interim basis assisting with the transformation of the return to the traditional working environment. Working with hands-on roll out of periphery/laptop tickets as well as general BAU and desktop support. Client Details Industry leading global logistics business Description General ITIL library Microsoft Stack Periphery Support Hands on Support Remote Support Profile 2 years experience on the 1st or 2nd line Immediately available Drivers licence preferred Able to hit the ground running without training Job Offer Immediate start employment with global business
Apr 19, 2021
Contractor
IT Support Technician role on an interim basis assisting with the transformation of the return to the traditional working environment. Working with hands-on roll out of periphery/laptop tickets as well as general BAU and desktop support. Client Details Industry leading global logistics business Description General ITIL library Microsoft Stack Periphery Support Hands on Support Remote Support Profile 2 years experience on the 1st or 2nd line Immediately available Drivers licence preferred Able to hit the ground running without training Job Offer Immediate start employment with global business
Talent International
Stoke-on-trent, Staffordshire
This entry-level role is ideal for new graduates or candidates who are studying any IT qualifications without any work experience. Our exclusive client is currently recruiting for a Trainee IT Technician to join their IT Support team. Their business has expanded rapidly over the past few years and is set to double their growth in the next two years. The business will give full training for the successful candidate. The duties of the role include: Answering incoming telephone calls and online chats from customers who have issues with the software Diagnosing customer issues patiently and calmly Remotely resolving customer issues in a confident and professional manner Assisting with training customers on products where need be Working towards KPI's and SLA ticket response times to ensure customer satisfaction Ensure all queries or issues are logged onto the support ticketing system Resolving any tickets within a timely manner Whatever your background is it is essential that you have strong customer service skills and be an excellent communicate. You must also be a natural problem solver and be able to work calmly under pressure. In return you will receive a full structured training and development plan, a competitive salary, good holidays and benefits and free on site parking. This business like to promote from within and you will therefore be given the opportunity to grow and develop within the business at an exciting time of expansion. This excellent opportunity should not be missed! What are you waiting for? Apply online
Apr 18, 2021
Full time
This entry-level role is ideal for new graduates or candidates who are studying any IT qualifications without any work experience. Our exclusive client is currently recruiting for a Trainee IT Technician to join their IT Support team. Their business has expanded rapidly over the past few years and is set to double their growth in the next two years. The business will give full training for the successful candidate. The duties of the role include: Answering incoming telephone calls and online chats from customers who have issues with the software Diagnosing customer issues patiently and calmly Remotely resolving customer issues in a confident and professional manner Assisting with training customers on products where need be Working towards KPI's and SLA ticket response times to ensure customer satisfaction Ensure all queries or issues are logged onto the support ticketing system Resolving any tickets within a timely manner Whatever your background is it is essential that you have strong customer service skills and be an excellent communicate. You must also be a natural problem solver and be able to work calmly under pressure. In return you will receive a full structured training and development plan, a competitive salary, good holidays and benefits and free on site parking. This business like to promote from within and you will therefore be given the opportunity to grow and develop within the business at an exciting time of expansion. This excellent opportunity should not be missed! What are you waiting for? Apply online
LA International Computer Consultants Ltd
Hook, Hampshire
My client urgently requires an experienced 1st Line Support Technician to share duties as part of a service desk operating on a 24/7 basis. Start: ASAP Duration: 8 months Clearance: DV Pay Rate: £280 - £320 per shift Shift pattern: covering 24/7 -365 including bank holidays. Role currently requires candidates to alternate between working day shifts (approx. 0700 to 1900) and night shifts (approx. 1900 to 0700). There will be regular periods of on call when out of hours call out and response on site in central London may be required. Essential: *Self starter with good interpersonal and customer liaison skills. *Microsoft products of Exchange, Windows administration experience. *Ability to work in close co-operation with customer staff. *Windows Server and Windows UAD build & configuration. *Sub-System testing the Windows server and UAD packaged solutions. *Investigating and resolving defects in current package. *ITIL accreditation. *Active Directory/GPO's/Security Clamp. *Windows Server-based system support role using ITIL processes. Desirable *Experience of any of the following products/technologies; *VMWare, Virtualisation, Documentum *Anti-Virus Packages. SAN technologies Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.
Apr 18, 2021
Contractor
My client urgently requires an experienced 1st Line Support Technician to share duties as part of a service desk operating on a 24/7 basis. Start: ASAP Duration: 8 months Clearance: DV Pay Rate: £280 - £320 per shift Shift pattern: covering 24/7 -365 including bank holidays. Role currently requires candidates to alternate between working day shifts (approx. 0700 to 1900) and night shifts (approx. 1900 to 0700). There will be regular periods of on call when out of hours call out and response on site in central London may be required. Essential: *Self starter with good interpersonal and customer liaison skills. *Microsoft products of Exchange, Windows administration experience. *Ability to work in close co-operation with customer staff. *Windows Server and Windows UAD build & configuration. *Sub-System testing the Windows server and UAD packaged solutions. *Investigating and resolving defects in current package. *ITIL accreditation. *Active Directory/GPO's/Security Clamp. *Windows Server-based system support role using ITIL processes. Desirable *Experience of any of the following products/technologies; *VMWare, Virtualisation, Documentum *Anti-Virus Packages. SAN technologies Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.
ICT Engineer Sunderland 6 Month Contract £17 per hour via Umbrella INSIDE IR35 One of my clients' is looking to bring on board an experienced ICT Engineer to assist with the general BAU functions of the team. Key Skills/Responsibilities A strong background in the diagnosis and resolution of 1st and 2nd line IT issues is a must in this role. You will be an experienced service desk technician having worked in a similar capacity previously in a complex environment. Prior experience of using call and incident management tools is necessary to record, manage and resolve all incidents and service requests. You will be technically adverse in Active Directory, Microsoft Windows and Office, Office 365, Exchange and IP Telephony. Any previous experience of providing network support and cabling will be desired also. A background in providing remote support to multi site location is desired but not essential. The Next Steps If you are interested in this position, then please submit your CV ASAP as my client is looking to arrange interviews next week.
Apr 17, 2021
Contractor
ICT Engineer Sunderland 6 Month Contract £17 per hour via Umbrella INSIDE IR35 One of my clients' is looking to bring on board an experienced ICT Engineer to assist with the general BAU functions of the team. Key Skills/Responsibilities A strong background in the diagnosis and resolution of 1st and 2nd line IT issues is a must in this role. You will be an experienced service desk technician having worked in a similar capacity previously in a complex environment. Prior experience of using call and incident management tools is necessary to record, manage and resolve all incidents and service requests. You will be technically adverse in Active Directory, Microsoft Windows and Office, Office 365, Exchange and IP Telephony. Any previous experience of providing network support and cabling will be desired also. A background in providing remote support to multi site location is desired but not essential. The Next Steps If you are interested in this position, then please submit your CV ASAP as my client is looking to arrange interviews next week.
1st Line Support Analyst Bristol - £22,00 - £24,000 A leading FinTech business in Bristol are looking for an experienced 1st line Support Analyst. Role overview: A First Line Support Technician is responsible for helping to ensure the business IT operations are running smoothly and providing an excellent level of service and support to users of IT services. Duties include: Provide First Line IT support to the company's staff Triaging IT helpdesk tickets Diagnose and resolve technical issues as reported by users and automated systems, escalating to other IT team members where necessary Setting up and installing PCs and other equipment using automation tools where relevant Fault-finding to laptops and desktops and software Ensuring information in the IT Helpdesk system is accurate and up to date Assisting in audits Maintain equipment asset list for all IT equipment Administration of the user life cycle from new starter to leaver/mover process as per HR procedure Provide additional duties as required by the IT Support Manager including small to medium-sized IT projects Experienced required: Minimum of 6 months working in a Service Desk/1st line support capacity Window 10 Office 365 Active Directory/Azure AD
Apr 17, 2021
Full time
1st Line Support Analyst Bristol - £22,00 - £24,000 A leading FinTech business in Bristol are looking for an experienced 1st line Support Analyst. Role overview: A First Line Support Technician is responsible for helping to ensure the business IT operations are running smoothly and providing an excellent level of service and support to users of IT services. Duties include: Provide First Line IT support to the company's staff Triaging IT helpdesk tickets Diagnose and resolve technical issues as reported by users and automated systems, escalating to other IT team members where necessary Setting up and installing PCs and other equipment using automation tools where relevant Fault-finding to laptops and desktops and software Ensuring information in the IT Helpdesk system is accurate and up to date Assisting in audits Maintain equipment asset list for all IT equipment Administration of the user life cycle from new starter to leaver/mover process as per HR procedure Provide additional duties as required by the IT Support Manager including small to medium-sized IT projects Experienced required: Minimum of 6 months working in a Service Desk/1st line support capacity Window 10 Office 365 Active Directory/Azure AD
1st Line Support Technician We are currently working in partnership with one of our leading public sector clients who have a fantastic opportunity for a proactive individual to kickstart their career. In the current climate, this is a great chance to get some real commercial experience and to create a proper career path. 1st Line Support Technician You are the on site 1st line tech - you will be supported by a small team of 2nd/3rd line tech's who are always available on MS chat. Excellent people skills are required and you can be a Graduate with a good quality degree looking for your first role or a candidate with some technical experience. Skills & Experience: MS Active Directory Office 365 MS operating Systems basic networking Good operational and technical knowledge Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Apr 17, 2021
Full time
1st Line Support Technician We are currently working in partnership with one of our leading public sector clients who have a fantastic opportunity for a proactive individual to kickstart their career. In the current climate, this is a great chance to get some real commercial experience and to create a proper career path. 1st Line Support Technician You are the on site 1st line tech - you will be supported by a small team of 2nd/3rd line tech's who are always available on MS chat. Excellent people skills are required and you can be a Graduate with a good quality degree looking for your first role or a candidate with some technical experience. Skills & Experience: MS Active Directory Office 365 MS operating Systems basic networking Good operational and technical knowledge Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
1st Line Support Analyst Bristol - £22,00 - £24,000 A leading FinTech business in Bristol are looking for an experienced 1st line Support Analyst. Role overview: A First Line Support Technician is responsible for helping to ensure the business IT operations are running smoothly and providing an excellent level of service and support to users of IT services. Duties include: Provide First Line IT support to the company's staff Triaging IT helpdesk tickets Diagnose and resolve technical issues as reported by users and automated systems, escalating to other IT team members where necessary Setting up and installing PCs and other equipment using automation tools where relevant Fault-finding to laptops and desktops and software Ensuring information in the IT Helpdesk system is accurate and up to date Assisting in audits Maintain equipment asset list for all IT equipment Administration of the user lifecycle from new starter to leaver/mover process as per HR procedure Provide additional duties as required by the IT Support Manager including small to medium-sized IT projects Experienced required: Minimum of 6 months working in a Service Desk/ 1st line support capacity Window 10 Office 365 Active Directory/ Azure AD
Apr 17, 2021
Full time
1st Line Support Analyst Bristol - £22,00 - £24,000 A leading FinTech business in Bristol are looking for an experienced 1st line Support Analyst. Role overview: A First Line Support Technician is responsible for helping to ensure the business IT operations are running smoothly and providing an excellent level of service and support to users of IT services. Duties include: Provide First Line IT support to the company's staff Triaging IT helpdesk tickets Diagnose and resolve technical issues as reported by users and automated systems, escalating to other IT team members where necessary Setting up and installing PCs and other equipment using automation tools where relevant Fault-finding to laptops and desktops and software Ensuring information in the IT Helpdesk system is accurate and up to date Assisting in audits Maintain equipment asset list for all IT equipment Administration of the user lifecycle from new starter to leaver/mover process as per HR procedure Provide additional duties as required by the IT Support Manager including small to medium-sized IT projects Experienced required: Minimum of 6 months working in a Service Desk/ 1st line support capacity Window 10 Office 365 Active Directory/ Azure AD
Our client based in Morpeth has an excellent opportunity for a Junior IT Technician to join their IT Department and provide hands on support with a new project roll out, as well as providing some 1st line desktop support. This is a temporary position for 6 months, paying £9.12 per hour. The successful candidate will has previous experience deploying desktop pcs, excellent communication skills both f...... click apply for full job details
Apr 17, 2021
Seasonal
Our client based in Morpeth has an excellent opportunity for a Junior IT Technician to join their IT Department and provide hands on support with a new project roll out, as well as providing some 1st line desktop support. This is a temporary position for 6 months, paying £9.12 per hour. The successful candidate will has previous experience deploying desktop pcs, excellent communication skills both f...... click apply for full job details
1st Line Service Desk Engineer An exciting position has become available for a full time 1st Line Service Desk Engineer to join a friendly team based in London. The successful candidate will earn £19,000 - £26,000 depending on experience. As a 1st Line Service Desk Engineer you are a first point of client contact alongside the Service Desk Manager. You are responsible for maintaining the high standards expected from clients purchasing managed services solutions. You will be exposed to the following: desktop, servers, virtualisation, network structure, disaster recovery, business continuity, hosting services, Public and Private Cloud, security and bespoke managed solutions. Role Requirements Ability to multi-task across open tickets Be passionate about technology & how it benefits businesses. Proactive, can-do attitude. Professional communication skills. Outstanding customer service. Network Basics Troubleshooting Windows Desktop 7 and above. Experience with Exchange online. Exposure to Active directory on Windows Server 2008 and above. Understanding of PC hardware, accessories & connections. Role Responsibilities Answer inbound calls from clients and raise tickets accordingly within Autotask. Reply to requests from the Help Desk email inbox, copying in the Help Desk and all relevant parties and managing tickets to closure wherever possible. Identify where tools, processes and systems are impacting closure rates. Be capable of understanding the number and type of issues you have personally closed and be capable of discussing any problematic tickets. Support the client base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers, telephone systems & 3rd party applications. Keep the clients and tickets updated with developments. Where required, escalate the ticket within the team or onto the next support level. Work within the team to ensure all tickets are actioned within SLA Where tickets are unable to be closed within a call, identify further resolution steps and actions with the team/client. Monitor activity through Autotask. Meet or exceed client expectations with regards to the SLA. Ensure that the client is satisfied with the outcome. Achieve the highest standard of response and identify when assistance is required to achieve this. When required provide information to the team by providing information about ongoing tickets and client history. Provide regular and effective documentation. You will help to maintain and effectively monitor a client's systems and networks i.e. Labtech re patching. Accuracy and detail are key to effective documentation it is expected that all relevant documentation will be completed for each ticket you raise. Provide relevant, accurate documented information when escalating tickets. Accurately reflect tickets and their status in 'real time' and close these once work activities are complete. Company + Benefits Our client is a small IT company providing excellent support and customer service. They are a friendly, lively, and supportive office. They mostly cover Microsoft environments (client and server) but also cover Macs, Linux, Comms, Telecoms, Hosting, Printers, AV, Networks etc. They work as a team, helping the company grow and expand, always looking for new challenges and opportunities. The successful candidate will receive the following benefits: Pension scheme with 7% company contributions Death in service benefit Training and development opportunities Salary sacrifice scheme Fun company nights out Access to IT discounts Fruit Box, Coffee Machine available in the office If you're the ideal candidate our client is looking for, please send your CV by clicking the APPLY button Keywords: 1st Line, Service Desk, Engineer, IT Support, IT Technician, IT, Help Desk, PC, Hardware, Computer, Windows, Desktop
Apr 16, 2021
Full time
1st Line Service Desk Engineer An exciting position has become available for a full time 1st Line Service Desk Engineer to join a friendly team based in London. The successful candidate will earn £19,000 - £26,000 depending on experience. As a 1st Line Service Desk Engineer you are a first point of client contact alongside the Service Desk Manager. You are responsible for maintaining the high standards expected from clients purchasing managed services solutions. You will be exposed to the following: desktop, servers, virtualisation, network structure, disaster recovery, business continuity, hosting services, Public and Private Cloud, security and bespoke managed solutions. Role Requirements Ability to multi-task across open tickets Be passionate about technology & how it benefits businesses. Proactive, can-do attitude. Professional communication skills. Outstanding customer service. Network Basics Troubleshooting Windows Desktop 7 and above. Experience with Exchange online. Exposure to Active directory on Windows Server 2008 and above. Understanding of PC hardware, accessories & connections. Role Responsibilities Answer inbound calls from clients and raise tickets accordingly within Autotask. Reply to requests from the Help Desk email inbox, copying in the Help Desk and all relevant parties and managing tickets to closure wherever possible. Identify where tools, processes and systems are impacting closure rates. Be capable of understanding the number and type of issues you have personally closed and be capable of discussing any problematic tickets. Support the client base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers, telephone systems & 3rd party applications. Keep the clients and tickets updated with developments. Where required, escalate the ticket within the team or onto the next support level. Work within the team to ensure all tickets are actioned within SLA Where tickets are unable to be closed within a call, identify further resolution steps and actions with the team/client. Monitor activity through Autotask. Meet or exceed client expectations with regards to the SLA. Ensure that the client is satisfied with the outcome. Achieve the highest standard of response and identify when assistance is required to achieve this. When required provide information to the team by providing information about ongoing tickets and client history. Provide regular and effective documentation. You will help to maintain and effectively monitor a client's systems and networks i.e. Labtech re patching. Accuracy and detail are key to effective documentation it is expected that all relevant documentation will be completed for each ticket you raise. Provide relevant, accurate documented information when escalating tickets. Accurately reflect tickets and their status in 'real time' and close these once work activities are complete. Company + Benefits Our client is a small IT company providing excellent support and customer service. They are a friendly, lively, and supportive office. They mostly cover Microsoft environments (client and server) but also cover Macs, Linux, Comms, Telecoms, Hosting, Printers, AV, Networks etc. They work as a team, helping the company grow and expand, always looking for new challenges and opportunities. The successful candidate will receive the following benefits: Pension scheme with 7% company contributions Death in service benefit Training and development opportunities Salary sacrifice scheme Fun company nights out Access to IT discounts Fruit Box, Coffee Machine available in the office If you're the ideal candidate our client is looking for, please send your CV by clicking the APPLY button Keywords: 1st Line, Service Desk, Engineer, IT Support, IT Technician, IT, Help Desk, PC, Hardware, Computer, Windows, Desktop
Desktop Support, Information Technology, IT Support, IT Engineer Competitive Salary + Benefits Are you looking to take the next step on your journey? Do you want to be part of an international family whose vision is "To make their services smarter, more effective, and more personal every day"? If yes, then you could be our next investment! At Azets, you're in control of your career and with our support this will make us even stronger, together. Our moto when it comes to career development is "Your Journey, Your Voice, Your Success" . Azets is an award winning leading firm of Accountants and Business Advisers operating across the UK, Nordics and the USA. We are a family of over 6,500 employees and work across 100 offices in the UK alone. We have seen dramatic growth in recent years which has made us the 9th largest accountancy firm in the UK, and we are over the moon to have been awarded Accountancy Firm of the Year in the FD Excellence Survey 2020. As a result of this growth, we are now looking to invest in our skills set even further! To get the job that you'll love For us, the personal attributes of each of our employees is what makes us authentic in the marketplace. We look for people who can not only collaborate with peers but can also bring their own voice to the table. We want people who are dynamic in their approach and respectful of other people's opinions. We're looking for someone who wants to join a family of like-minded individuals and be more than just a team member. As a First Line Support Technician you will be the first point of contact for incoming IT issues and requests in our busy helpdesk. We currently handle over 3000 tickets per month and expect this number to continue to increase due to an expanding customer base. Working under the Service Desk Manager and IT Support Supervisor, you will be expected to diagnose and troubleshoot a wide range of issues, resolving where possible and escalating to 2nd Line Support when necessary. Day to day you will Providing 1st line diagnosis and resolution, as well as supporting a range of both internal staff and external clients. You will be logging all incidents, requests and queries in the ticketing system and making sure that all SLAs are adhered to. As you settle in to the Azets family you will continue to gain knowledge of the organisations. We will support you every step of the way on your journey and you will be joining a group of dynamic individuals who will coach and mentor you throughout your journey. A note from the Hiring Manager "An exciting opportunity has arisen within our IT department for a 1st Line...
Apr 16, 2021
Full time
Desktop Support, Information Technology, IT Support, IT Engineer Competitive Salary + Benefits Are you looking to take the next step on your journey? Do you want to be part of an international family whose vision is "To make their services smarter, more effective, and more personal every day"? If yes, then you could be our next investment! At Azets, you're in control of your career and with our support this will make us even stronger, together. Our moto when it comes to career development is "Your Journey, Your Voice, Your Success" . Azets is an award winning leading firm of Accountants and Business Advisers operating across the UK, Nordics and the USA. We are a family of over 6,500 employees and work across 100 offices in the UK alone. We have seen dramatic growth in recent years which has made us the 9th largest accountancy firm in the UK, and we are over the moon to have been awarded Accountancy Firm of the Year in the FD Excellence Survey 2020. As a result of this growth, we are now looking to invest in our skills set even further! To get the job that you'll love For us, the personal attributes of each of our employees is what makes us authentic in the marketplace. We look for people who can not only collaborate with peers but can also bring their own voice to the table. We want people who are dynamic in their approach and respectful of other people's opinions. We're looking for someone who wants to join a family of like-minded individuals and be more than just a team member. As a First Line Support Technician you will be the first point of contact for incoming IT issues and requests in our busy helpdesk. We currently handle over 3000 tickets per month and expect this number to continue to increase due to an expanding customer base. Working under the Service Desk Manager and IT Support Supervisor, you will be expected to diagnose and troubleshoot a wide range of issues, resolving where possible and escalating to 2nd Line Support when necessary. Day to day you will Providing 1st line diagnosis and resolution, as well as supporting a range of both internal staff and external clients. You will be logging all incidents, requests and queries in the ticketing system and making sure that all SLAs are adhered to. As you settle in to the Azets family you will continue to gain knowledge of the organisations. We will support you every step of the way on your journey and you will be joining a group of dynamic individuals who will coach and mentor you throughout your journey. A note from the Hiring Manager "An exciting opportunity has arisen within our IT department for a 1st Line...
Behind our fantastic frontline team, we have a team of experts, working to support the continued delivery of patient care and industry leading innovation. We can offer you huge potential and opportunity. We have an amazingly supportive culture, our organisation is ambitious and future-focused and we have the chance for you to move upwards, side-wards and onwards due to our immense size and scope...... click apply for full job details
Apr 16, 2021
Full time
Behind our fantastic frontline team, we have a team of experts, working to support the continued delivery of patient care and industry leading innovation. We can offer you huge potential and opportunity. We have an amazingly supportive culture, our organisation is ambitious and future-focused and we have the chance for you to move upwards, side-wards and onwards due to our immense size and scope...... click apply for full job details
New College Swindon have an exciting opportunity for an IT Support Technician to join their team. Location: Swindon Salary: £20,781 per annum Job Type: Permanent, 37 Hours per week Start Date: As soon as possible IT Support Technician - About Us: New College Swindon has gone through an exciting time of change since we have merged with Swindon College to become one College. Also, with the up-and-coming development of the successful 20M bid of the Institute of Technology, opening in September 2021, which will be an inclusive centre for technical qualifications, higher apprenticeships and training for key technical roles, it's a really great time to be joining us. These exciting changes will extend the career opportunities for both our students and staff. IT Support Technician - The Role: You will provide a 2nd line IT Support service to all staff as well as students of the College. A key part of the role will be to handle frontline queries received face-to-face, by email or telephone, demonstrating excellent customer service skills at all times. You will provide a service for the IT Service Desk as required, ensuring that this 1st line provision is delivered in line with agreed service. As required, you will undertake projects in the use and development of Information Learning Technology. This could include identifying technology that could be deployed as well as testing and developing solutions as directed. IT Support Technician - Key Responsibilities: - Troubleshoot and resolve issues raised through the service desk concerned with the use of IT equipment or services. Escalating those issues that cannot be resolved to an appropriate 3rd line support agent - Install, decommission, and effect repair of IT equipment as appropriate, working with, and coordinating activities with stake holders as necessary - Provide and maintain staff user accounts as necessary. Applying the appropriate Active Directory group policies and coordinating activities with other College teams as required - Maintain an up-to-date knowledge in the field of Information Learning Technology IT Support Technician - You: - Minimum Level 2 qualification in English and mathematics. If not held, job holder will be required to gain these within an agreed timeframe - Level 2 IT qualification or equivalent or MOS unit. If not held, job holder will be required to gain this within an agreed timeframe - Up to date knowledge of Microsoft Office and Outlook - Previous experience in a customer facing IT support role When you join us, you will have access to ongoing support, training and development opportunities to further enhance your experience and skill set through our extensive CPD programme. You will have access to facilities and resources across the two campuses along with an extended support network of colleagues from a wide range of disciplines and industry backgrounds. IT Support Technician - Benefits: We know that your role requires you to put a lot of time and effort into it and because of this; we believe you should be rewarded. As a valued member of our team, in addition to a wide range of development opportunities, you will have access to a number of great benefits some of are listed below: - Sodexo Retail Discount Scheme - Excellent Pension scheme - Generous Holiday Allowance - Hire purchase Cycle to Work scheme - Free and confidential advice, information and counselling service IT Support Technician - How to apply: Closing Date: 26th April 2021 Please note, we do not accept CV's and you will be required to complete an application form. Please check your emails after clicking 'Apply', we will contact you with further instructions on how to submit your application form and the next steps in the application process. Please note an enhanced DBS will be required for this role. On appointment, you will be placed at the salary point aligned to a number of factors, which include, but are not limited to, qualifications, previous relevant experience, current salary and market forces. Please note that this vacancy may close before the published closing date if sufficient applications are received. If you are interested in this vacancy, please do apply as soon as possible. Our very top priority is your wellbeing and that of our community. Please be assured that we are monitoring the ongoing Coronavirus (COVID-19) situation and continuing to follow the latest Government advice and to keep everyone as safe as possible. Due to the current COVID-19 situation, further information will be provided on the measures that have been implemented at our campus if you are invited to an interview.
Apr 16, 2021
Full time
New College Swindon have an exciting opportunity for an IT Support Technician to join their team. Location: Swindon Salary: £20,781 per annum Job Type: Permanent, 37 Hours per week Start Date: As soon as possible IT Support Technician - About Us: New College Swindon has gone through an exciting time of change since we have merged with Swindon College to become one College. Also, with the up-and-coming development of the successful 20M bid of the Institute of Technology, opening in September 2021, which will be an inclusive centre for technical qualifications, higher apprenticeships and training for key technical roles, it's a really great time to be joining us. These exciting changes will extend the career opportunities for both our students and staff. IT Support Technician - The Role: You will provide a 2nd line IT Support service to all staff as well as students of the College. A key part of the role will be to handle frontline queries received face-to-face, by email or telephone, demonstrating excellent customer service skills at all times. You will provide a service for the IT Service Desk as required, ensuring that this 1st line provision is delivered in line with agreed service. As required, you will undertake projects in the use and development of Information Learning Technology. This could include identifying technology that could be deployed as well as testing and developing solutions as directed. IT Support Technician - Key Responsibilities: - Troubleshoot and resolve issues raised through the service desk concerned with the use of IT equipment or services. Escalating those issues that cannot be resolved to an appropriate 3rd line support agent - Install, decommission, and effect repair of IT equipment as appropriate, working with, and coordinating activities with stake holders as necessary - Provide and maintain staff user accounts as necessary. Applying the appropriate Active Directory group policies and coordinating activities with other College teams as required - Maintain an up-to-date knowledge in the field of Information Learning Technology IT Support Technician - You: - Minimum Level 2 qualification in English and mathematics. If not held, job holder will be required to gain these within an agreed timeframe - Level 2 IT qualification or equivalent or MOS unit. If not held, job holder will be required to gain this within an agreed timeframe - Up to date knowledge of Microsoft Office and Outlook - Previous experience in a customer facing IT support role When you join us, you will have access to ongoing support, training and development opportunities to further enhance your experience and skill set through our extensive CPD programme. You will have access to facilities and resources across the two campuses along with an extended support network of colleagues from a wide range of disciplines and industry backgrounds. IT Support Technician - Benefits: We know that your role requires you to put a lot of time and effort into it and because of this; we believe you should be rewarded. As a valued member of our team, in addition to a wide range of development opportunities, you will have access to a number of great benefits some of are listed below: - Sodexo Retail Discount Scheme - Excellent Pension scheme - Generous Holiday Allowance - Hire purchase Cycle to Work scheme - Free and confidential advice, information and counselling service IT Support Technician - How to apply: Closing Date: 26th April 2021 Please note, we do not accept CV's and you will be required to complete an application form. Please check your emails after clicking 'Apply', we will contact you with further instructions on how to submit your application form and the next steps in the application process. Please note an enhanced DBS will be required for this role. On appointment, you will be placed at the salary point aligned to a number of factors, which include, but are not limited to, qualifications, previous relevant experience, current salary and market forces. Please note that this vacancy may close before the published closing date if sufficient applications are received. If you are interested in this vacancy, please do apply as soon as possible. Our very top priority is your wellbeing and that of our community. Please be assured that we are monitoring the ongoing Coronavirus (COVID-19) situation and continuing to follow the latest Government advice and to keep everyone as safe as possible. Due to the current COVID-19 situation, further information will be provided on the measures that have been implemented at our campus if you are invited to an interview.
Employer description: You'll be working for a business that began in 1991, and since then, has assisted thousands of organisations in adapting and thriving in the continually changing technology landscape, through deploying valuable technology, delivering personalised services and providing reliable IT support...... click apply for full job details
Apr 15, 2021
Full time
Employer description: You'll be working for a business that began in 1991, and since then, has assisted thousands of organisations in adapting and thriving in the continually changing technology landscape, through deploying valuable technology, delivering personalised services and providing reliable IT support...... click apply for full job details
