ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
REPORTS TO :
The Database Manager reports to the Head of IT.
SUMMARY :
The Database Manager is responsible for the development, management and maintenance of the University’s administrative IT Systems including the interfaces with other systems. The Database Manager contributes to the IT Department’s strategic objectives and operational plan in relation to management information systems.
MAIN DUTIES :
The Database Manager’s main duties are to:
be responsible for the development, management and maintenance of the University’s administrative IT systems including the interfaces with other systems (PowerCampus, Blackboard, SharePoint, WordPress, Sage Snowdrop, AKERO, Argos, etc.;
perform systems analysis, documentation and programming activities as required in conjunction with other IT staff and users;
provide 1st / 2nd line support to users of the University’s management information systems;
liaise with departments to determine their needs and develop and deliver appropriate solutions;
collaborate with colleagues within the University in the maintenance of settings and processes in the University's student information and enterprise systems with an emphasis on data standards and consistency;
facilitate and participate in the testing/debugging of system upgrades and new functionality, and diagnose and resolve problems occurring in multiple software and database platforms;
develop the capability of integration between all systems including PowerCampus, Blackboard, the University’s Portal and any other platforms which require to interact with the University’s Databases and implement in line with business requirements;
contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems;
produce and analyse responses to complex queries relating to PowerCampus and assist in the writing of reports as required;
coach faculty and staff on use of systems and business processing tools;
undertake special projects and development work as required;
adhere to and promote the university’s Health and Safety policies and procedures.
LOCATION :
The Database Manager is located at the Richmond Campus. The university is anticipating a change of location to a new site in South West London in 2022.
SPECIAL NOTE :
By the nature of the duties of this position, there may be a requirement for occasional evening and weekend work. A Disclosure and Barring Service check at the enhanced level is required for this position.
GENERAL :
The above responsibilities are subject to change at the discretion of the Head of IT and shall include other responsibilities as the Head of IT may from time-to-time assign. The Head of IT may also, at their discretion, reassign some of the above responsibilities. The Head of IT will work with the Database manager to co-ordinate work and resolve problems and will evaluate the Database Manager’s performance.
PERSON SPECIFICATION
ESSENTIAL :
proven skills and experience in the use of query languages, commercial reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis;
knowledge of legacy products such as Informix, Solaris and the ability to extract and transfer the information into current PowerCampus interface;
experience of 4GL or 3GL programming languages to extract and manipulate database information;
experience of working with from MS SQL Server 2008 to latest, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS;
be able to liaise and communicate with current suppliers i.e. Ellucian PowerCampus, Sage, Blackboard, etc., and be the technical contact for any projects involving the optimization of current business critical systems
an understanding of business systems and processes in a higher education environment;
excellent written and oral analysis and presentation skills, including the ability to convey complex ideas and data in a concise, actionable form;
strong organisation and time management skills;
the ability to build effective working relationships with a wide range of University users and external stakeholders;
experience in coaching others;
ability to grasp new concepts quickly and to work quickly and accurately;
able to work as part of a team, while taking sole responsibility for areas of a project;
able to maintain strict confidentiality of sensitive data and information;
a relevant degree or equivalent qualification or work experience.
DESIRABLE :
Experience in:
using Ellucian’s PowerCampus or a similar student information system;
NET, ADO.NET, ASP.NET, LINQ, T-SQL; PHP, C#, Java
database design and object relational mapping and performance tuning;
designing and providing training on reporting and business processing tools;
project management using PRINCE2 or similar.
Blackboard, SharePoint, WordPress, O365, version control systems
LIST OF SPECIFIC PROJECTS:
Transfer old Student Record System into current PowerCampus (PC) interface
Upgrade current MS OS 2008 R2 database servers to latest possible and transfer Power Campus
Liaise with Ellucian the software update of PowerCampus to ver. 8.6 and plan for staged upgrade to current ver. 9.2
Liaise with Marketing to help integration of PC and AKERO
Liaise with Finance to move away from PC financial customizations and transfer any student billing functionalities to PS Financials
Liaise with Infosilem to upgrade Argos and Timetabler to latest versions
Liaise with HR to scope and support upgrade of current platform
Aug 26, 2021
Full time
REPORTS TO :
The Database Manager reports to the Head of IT.
SUMMARY :
The Database Manager is responsible for the development, management and maintenance of the University’s administrative IT Systems including the interfaces with other systems. The Database Manager contributes to the IT Department’s strategic objectives and operational plan in relation to management information systems.
MAIN DUTIES :
The Database Manager’s main duties are to:
be responsible for the development, management and maintenance of the University’s administrative IT systems including the interfaces with other systems (PowerCampus, Blackboard, SharePoint, WordPress, Sage Snowdrop, AKERO, Argos, etc.;
perform systems analysis, documentation and programming activities as required in conjunction with other IT staff and users;
provide 1st / 2nd line support to users of the University’s management information systems;
liaise with departments to determine their needs and develop and deliver appropriate solutions;
collaborate with colleagues within the University in the maintenance of settings and processes in the University's student information and enterprise systems with an emphasis on data standards and consistency;
facilitate and participate in the testing/debugging of system upgrades and new functionality, and diagnose and resolve problems occurring in multiple software and database platforms;
develop the capability of integration between all systems including PowerCampus, Blackboard, the University’s Portal and any other platforms which require to interact with the University’s Databases and implement in line with business requirements;
contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems;
produce and analyse responses to complex queries relating to PowerCampus and assist in the writing of reports as required;
coach faculty and staff on use of systems and business processing tools;
undertake special projects and development work as required;
adhere to and promote the university’s Health and Safety policies and procedures.
LOCATION :
The Database Manager is located at the Richmond Campus. The university is anticipating a change of location to a new site in South West London in 2022.
SPECIAL NOTE :
By the nature of the duties of this position, there may be a requirement for occasional evening and weekend work. A Disclosure and Barring Service check at the enhanced level is required for this position.
GENERAL :
The above responsibilities are subject to change at the discretion of the Head of IT and shall include other responsibilities as the Head of IT may from time-to-time assign. The Head of IT may also, at their discretion, reassign some of the above responsibilities. The Head of IT will work with the Database manager to co-ordinate work and resolve problems and will evaluate the Database Manager’s performance.
PERSON SPECIFICATION
ESSENTIAL :
proven skills and experience in the use of query languages, commercial reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis;
knowledge of legacy products such as Informix, Solaris and the ability to extract and transfer the information into current PowerCampus interface;
experience of 4GL or 3GL programming languages to extract and manipulate database information;
experience of working with from MS SQL Server 2008 to latest, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS;
be able to liaise and communicate with current suppliers i.e. Ellucian PowerCampus, Sage, Blackboard, etc., and be the technical contact for any projects involving the optimization of current business critical systems
an understanding of business systems and processes in a higher education environment;
excellent written and oral analysis and presentation skills, including the ability to convey complex ideas and data in a concise, actionable form;
strong organisation and time management skills;
the ability to build effective working relationships with a wide range of University users and external stakeholders;
experience in coaching others;
ability to grasp new concepts quickly and to work quickly and accurately;
able to work as part of a team, while taking sole responsibility for areas of a project;
able to maintain strict confidentiality of sensitive data and information;
a relevant degree or equivalent qualification or work experience.
DESIRABLE :
Experience in:
using Ellucian’s PowerCampus or a similar student information system;
NET, ADO.NET, ASP.NET, LINQ, T-SQL; PHP, C#, Java
database design and object relational mapping and performance tuning;
designing and providing training on reporting and business processing tools;
project management using PRINCE2 or similar.
Blackboard, SharePoint, WordPress, O365, version control systems
LIST OF SPECIFIC PROJECTS:
Transfer old Student Record System into current PowerCampus (PC) interface
Upgrade current MS OS 2008 R2 database servers to latest possible and transfer Power Campus
Liaise with Ellucian the software update of PowerCampus to ver. 8.6 and plan for staged upgrade to current ver. 9.2
Liaise with Marketing to help integration of PC and AKERO
Liaise with Finance to move away from PC financial customizations and transfer any student billing functionalities to PS Financials
Liaise with Infosilem to upgrade Argos and Timetabler to latest versions
Liaise with HR to scope and support upgrade of current platform
Salary 15,000 - 25,000 GBP per year Requirements: - Solving problems! 1st line support via Telephone, Email Ticketing and LiveChat - understanding the issue and triaging effectively whilst maintaining open communication channels with the customer 2nd line support, functional & technical Helping the product team to manage improvements by reporting bugs Testing and Quality Assurance - new features and bug fixes Manage, maintain and improve infrastructure supporting our product including internal and external Knowledge Bases Supporting partners out in the field (you on the phone, supporting a partner who is on site) Implementing all-new Stampede customers Working with 3rd party IT providers to implement as above Responsibilities: - Here are the personal traits and experience we're looking for: Quick learner, value-driven, highly inquisitive Energetic, enthusiastic with a strong desire to always improve Strong record of success in whatever you have done Exceptional verbal and written communication skills Coachability Soft Skills Excellent communication; verbal and written Proven experience in building and maintaining relationships with customers and partners Must be able to manage workload, prioritise and make decisions as to what needs to be completed and when Teamwork Technical Skills We're not expecting you to have skills in all of the below however these are the technical things that support our product so being confident in learning them is essential: Networking technologies - LAN / WAN and Wireless Core internet technologies - Routing and Switching, DNS, DHCP, OSI Model Professional grade WiFi Access Points & their cloud controllers (Ubiquiti UniFi, Ruckus, Cisco Meraki, OpenMesh) Infrastructure technology; EC2, S3, RDS, Route 53, IAM, Lambda, API Gateway Cloud providers, specifically Amazon Web Services (AWS) Marketing software used within Hospitality; Mailchimp, DotMailer, Facebook, Constant Contact, Zapier, Drift etc. Support ticketing software and CRM i.e. ZenDesk, Hubspot, AutoTask etc. Technologies: - Slack - CRM - Hardware - IT Support - Marketing More: Stampede is a Hospitality Growth software developed in house in Edinburgh. see our product here: Our offices are based in Leith. The package includes: Workplace pension Premium work PC and equipment from Apple 33 total days holiday per year Join a small team, make a big impact Other perks you'd expect at a fast growing tech company. If you're passionate about making a difference, and want to help build a software company, drop us your CV and cover letter telling us why you want to be part of our journey.
Jun 02, 2023
Full time
Salary 15,000 - 25,000 GBP per year Requirements: - Solving problems! 1st line support via Telephone, Email Ticketing and LiveChat - understanding the issue and triaging effectively whilst maintaining open communication channels with the customer 2nd line support, functional & technical Helping the product team to manage improvements by reporting bugs Testing and Quality Assurance - new features and bug fixes Manage, maintain and improve infrastructure supporting our product including internal and external Knowledge Bases Supporting partners out in the field (you on the phone, supporting a partner who is on site) Implementing all-new Stampede customers Working with 3rd party IT providers to implement as above Responsibilities: - Here are the personal traits and experience we're looking for: Quick learner, value-driven, highly inquisitive Energetic, enthusiastic with a strong desire to always improve Strong record of success in whatever you have done Exceptional verbal and written communication skills Coachability Soft Skills Excellent communication; verbal and written Proven experience in building and maintaining relationships with customers and partners Must be able to manage workload, prioritise and make decisions as to what needs to be completed and when Teamwork Technical Skills We're not expecting you to have skills in all of the below however these are the technical things that support our product so being confident in learning them is essential: Networking technologies - LAN / WAN and Wireless Core internet technologies - Routing and Switching, DNS, DHCP, OSI Model Professional grade WiFi Access Points & their cloud controllers (Ubiquiti UniFi, Ruckus, Cisco Meraki, OpenMesh) Infrastructure technology; EC2, S3, RDS, Route 53, IAM, Lambda, API Gateway Cloud providers, specifically Amazon Web Services (AWS) Marketing software used within Hospitality; Mailchimp, DotMailer, Facebook, Constant Contact, Zapier, Drift etc. Support ticketing software and CRM i.e. ZenDesk, Hubspot, AutoTask etc. Technologies: - Slack - CRM - Hardware - IT Support - Marketing More: Stampede is a Hospitality Growth software developed in house in Edinburgh. see our product here: Our offices are based in Leith. The package includes: Workplace pension Premium work PC and equipment from Apple 33 total days holiday per year Join a small team, make a big impact Other perks you'd expect at a fast growing tech company. If you're passionate about making a difference, and want to help build a software company, drop us your CV and cover letter telling us why you want to be part of our journey.
Salary 30,000 - 35,000 GBP per year Requirements: - Microsoft Office 365 Exchange Online, OneDrive, SharePoint Online Windows 8.1 and later Windows Server 2012 R2 and later Microsoft Exchange 2013 and later Email security products, e.g. Mimecast / MessageLabs Networking knowledge covering LAN/WAN technology fundamentals Citrix XenDesktop 7.15 and later (administration, user support) Responsibilities: - To provide second level support to clients. You will support the 1st and 2nd line teams to resolve issues that come into the Service Desk. Take pride in ensuring that incidents are resolved in a timely manner to meet defined service level targets. Complete relevant and skilled investigations, before escalating to 3rd Service Desk members more junior than you, will love to learn from you, your work ethic and professional IT skills. This role will include onsite work at client locations across the London area. Technologies: - Citrix - Office 365 - Microsoft 365 - Azure More: At CTS our WHY is to deliver world class IT services that transform the user experience and operational success of Law Firms and Chambers. How we do this is by focusing only on IT services for chambers and law firms, understanding their needs better than others and shaping our services around the unique requirements of legal sector firms and their users. We deliver our 'IT Services Shaped For Law' by building high performing, highly specialised teams who enjoy providing great service to happy clients; and for whom we know time matters, for them and for us. Our values of Passion, Team and Excellence drive our search for new team members to join us. We care about what we do, and how we do it. We achieve more together. We learn and grow every day. Job Purpose You have a flair for tech and like to provide robust service delivery to our clients, with a strong will to make a difference. We have a dynamic environment, prioritising and multi-tasking effectively, as well as problem solving whilst providing excellent communication, customer handling and inter-personal skills. An eye for spotting opportunities to refine and improve processes and service and can communicate effectively with clients and third parties both face to face and over the phone, in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills. Keeping calm and focused when in a pressured situation comes naturally to you. You demonstrate initiative and have excellent lateral-thinking and problem-solving skills. You are flexible and adaptable - excited by new ideas and/or technology and, keen to pick up and work with new initiatives.
Jun 02, 2023
Full time
Salary 30,000 - 35,000 GBP per year Requirements: - Microsoft Office 365 Exchange Online, OneDrive, SharePoint Online Windows 8.1 and later Windows Server 2012 R2 and later Microsoft Exchange 2013 and later Email security products, e.g. Mimecast / MessageLabs Networking knowledge covering LAN/WAN technology fundamentals Citrix XenDesktop 7.15 and later (administration, user support) Responsibilities: - To provide second level support to clients. You will support the 1st and 2nd line teams to resolve issues that come into the Service Desk. Take pride in ensuring that incidents are resolved in a timely manner to meet defined service level targets. Complete relevant and skilled investigations, before escalating to 3rd Service Desk members more junior than you, will love to learn from you, your work ethic and professional IT skills. This role will include onsite work at client locations across the London area. Technologies: - Citrix - Office 365 - Microsoft 365 - Azure More: At CTS our WHY is to deliver world class IT services that transform the user experience and operational success of Law Firms and Chambers. How we do this is by focusing only on IT services for chambers and law firms, understanding their needs better than others and shaping our services around the unique requirements of legal sector firms and their users. We deliver our 'IT Services Shaped For Law' by building high performing, highly specialised teams who enjoy providing great service to happy clients; and for whom we know time matters, for them and for us. Our values of Passion, Team and Excellence drive our search for new team members to join us. We care about what we do, and how we do it. We achieve more together. We learn and grow every day. Job Purpose You have a flair for tech and like to provide robust service delivery to our clients, with a strong will to make a difference. We have a dynamic environment, prioritising and multi-tasking effectively, as well as problem solving whilst providing excellent communication, customer handling and inter-personal skills. An eye for spotting opportunities to refine and improve processes and service and can communicate effectively with clients and third parties both face to face and over the phone, in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills. Keeping calm and focused when in a pressured situation comes naturally to you. You demonstrate initiative and have excellent lateral-thinking and problem-solving skills. You are flexible and adaptable - excited by new ideas and/or technology and, keen to pick up and work with new initiatives.
Salary 30,000 - 35,000 GBP per year Requirements: - Microsoft Office 365 Exchange Online, OneDrive, SharePoint Online Windows 8.1 and later Windows Server 2012 R2 and later Microsoft Exchange 2013 and later Email security products, e.g. Mimecast / MessageLabs Networking knowledge covering LAN/WAN technology fundamentals Citrix XenDesktop 7.15 and later (administration, user support) Responsibilities: - To provide second level support to clients. You will support the 1st and 2nd line teams to resolve issues that come into the Service Desk. Take pride in ensuring that incidents are resolved in a timely manner to meet defined service level targets. Complete relevant and skilled investigations, before escalating to 3rd Service Desk members more junior than you, will love to learn from you, your work ethic and professional IT skills. Technologies: - Citrix - Azure - Windows More: At CTS our WHY is to deliver world class IT services that transform the user experience and operational success of Law Firms and Chambers. How we do this is by focusing only on IT services for chambers and law firms, understanding their needs better than others and shaping our services around the unique requirements of legal sector firms and their users. We deliver our 'IT Services Shaped For Law' by building high performing, highly specialised teams who enjoy providing great service to happy clients; and for whom we know time matters, for them and for us. Our values of Passion, Team and Excellence drive our search for new team members to join us. We care about what we do, and how we do it. We achieve more together. We learn and grow every day. You have a flair for tech and like to provide robust service delivery to our clients, with a strong will to make a difference. We have a dynamic environment, prioritising and multi-tasking effectively, as well as problem solving whilst providing excellent communication, customer handling and inter-personal skills. An eye for spotting opportunities to refine and improve processes and service and can communicate effectively with clients and third parties both face to face and over the phone, in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills. Keeping calm and focused when in a pressured situation comes naturally to you. You demonstrate initiative and have excellent lateral-thinking and problem-solving skills. You are flexible and adaptable - excited by new ideas and/or technology and, keen to pick up and work with new initiatives
Jun 02, 2023
Full time
Salary 30,000 - 35,000 GBP per year Requirements: - Microsoft Office 365 Exchange Online, OneDrive, SharePoint Online Windows 8.1 and later Windows Server 2012 R2 and later Microsoft Exchange 2013 and later Email security products, e.g. Mimecast / MessageLabs Networking knowledge covering LAN/WAN technology fundamentals Citrix XenDesktop 7.15 and later (administration, user support) Responsibilities: - To provide second level support to clients. You will support the 1st and 2nd line teams to resolve issues that come into the Service Desk. Take pride in ensuring that incidents are resolved in a timely manner to meet defined service level targets. Complete relevant and skilled investigations, before escalating to 3rd Service Desk members more junior than you, will love to learn from you, your work ethic and professional IT skills. Technologies: - Citrix - Azure - Windows More: At CTS our WHY is to deliver world class IT services that transform the user experience and operational success of Law Firms and Chambers. How we do this is by focusing only on IT services for chambers and law firms, understanding their needs better than others and shaping our services around the unique requirements of legal sector firms and their users. We deliver our 'IT Services Shaped For Law' by building high performing, highly specialised teams who enjoy providing great service to happy clients; and for whom we know time matters, for them and for us. Our values of Passion, Team and Excellence drive our search for new team members to join us. We care about what we do, and how we do it. We achieve more together. We learn and grow every day. You have a flair for tech and like to provide robust service delivery to our clients, with a strong will to make a difference. We have a dynamic environment, prioritising and multi-tasking effectively, as well as problem solving whilst providing excellent communication, customer handling and inter-personal skills. An eye for spotting opportunities to refine and improve processes and service and can communicate effectively with clients and third parties both face to face and over the phone, in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills. Keeping calm and focused when in a pressured situation comes naturally to you. You demonstrate initiative and have excellent lateral-thinking and problem-solving skills. You are flexible and adaptable - excited by new ideas and/or technology and, keen to pick up and work with new initiatives
Salary 25,000 - 30,000 GBP per year Requirements: - - Experience in working in a support environment, responding to issues, queries, and work requests. - A desire to identify improvements and solutions to challenges to help us to continue to grow. - Proactive approach to problem solving. - Strong communication skills with all levels of an organisation. - Broad technical capability, with experience of a range of systems, including Windows, Linux, Google Platforms and Apple. - AWS Cost control Responsibilities: - - 1st / 2nd line support, escalate and resolve issues within agreed SLA's - Build of desktop infrastructure & virtualized desktops for both Windows and Linux environments. - Liaising with suppliers and internal team for the delivery and ongoing maintenance of IT equipment. - Creation and management of accounts, user access rights, roles and permissions. - Responding to and managing work requests throughout their lifecycle, ensuring all calls are logged. - Taking ownership of all your areas, looking for improvements and opportunities for maturing the service. - Delivering great customer service and going above and beyond for our teams. Technologies: - AWS - Big Data - Cloud - IT Support - Linux - Windows More: 1st / 2nd Line IT Support Engineer Who are we? Planixs is the market-leading, Manchester-based FinTech that develops next-generation analytics and optimisation software designed to address the challenges around 'Big Data' in the Financial Services space. Established in 2011, we work with global financial institutions, in providing its award-winning product suite Realiti , a cloud-based and on premise technology solution that delivers real-time intraday cash, collateral and liquidity management capabilities. Planixs was placed in the much respected Sunday Times Tech Track 100 (highest ranking Fintech business), and prior to that a finalist in the Northern Tech Awards 2018 (being the highest ranking Fintech business). The company was also recently awarded the RegTech of the Year accolade in the US FinTech Awards 2021. The team are committed to pushing the boundaries of the products we work with and helping our clients deliver leading edge analytics to help solve very real business challenges. You will work with modern technologies and be an integral part of continuing to evolve our high-performing platform. If you are serious about the latest tech then Planixs should be top of the list. What's on offer? Planixs do everything to support their people and offer an extensive benefits package including: Competitive Salaries 25 days holiday Extra day off on your birthday! Pension Life Assurance Private Medical Cash Plan Cycle to work scheme Flexible working City Centre office Role We are seeking a 1st / 2nd line IT Support Engineer to join our team. This will be an opportunity to experience a broad range of activities and enhance your skills across multiple technologies. Giving you the ability to drive significant efficiencies, automation, and new ways of working for many of our internal processes. Responsibilities 1st / 2nd line IT support, escalate and resolve issues within agreed SLA's Build of desktop infrastructure & virtualized desktops for both Windows and Linux environments. Liaising with suppliers and internal team for the delivery and ongoing maintenance of IT equipment. Creation and management of accounts, user access rights, roles and permissions. Responding to and managing work requests throughout their lifecycle, ensuring all calls are logged. Taking ownership of all your areas, looking for improvements and opportunities for maturing the service. Delivering great customer service and going above and beyond for our teams. Knowledge & Qualities Experience in working in a support environment, responding to issues, queries, and work requests. A desire to identify improvements and solutions to challenges to help us to continue to grow. Proactive approach to problem solving. Strong communication skills with all levels of an organisation. Broad technical capability, with experience of a range of systems, including Windows, Linux, Google Platforms and Apple. AWS Cost control
Jun 02, 2023
Full time
Salary 25,000 - 30,000 GBP per year Requirements: - - Experience in working in a support environment, responding to issues, queries, and work requests. - A desire to identify improvements and solutions to challenges to help us to continue to grow. - Proactive approach to problem solving. - Strong communication skills with all levels of an organisation. - Broad technical capability, with experience of a range of systems, including Windows, Linux, Google Platforms and Apple. - AWS Cost control Responsibilities: - - 1st / 2nd line support, escalate and resolve issues within agreed SLA's - Build of desktop infrastructure & virtualized desktops for both Windows and Linux environments. - Liaising with suppliers and internal team for the delivery and ongoing maintenance of IT equipment. - Creation and management of accounts, user access rights, roles and permissions. - Responding to and managing work requests throughout their lifecycle, ensuring all calls are logged. - Taking ownership of all your areas, looking for improvements and opportunities for maturing the service. - Delivering great customer service and going above and beyond for our teams. Technologies: - AWS - Big Data - Cloud - IT Support - Linux - Windows More: 1st / 2nd Line IT Support Engineer Who are we? Planixs is the market-leading, Manchester-based FinTech that develops next-generation analytics and optimisation software designed to address the challenges around 'Big Data' in the Financial Services space. Established in 2011, we work with global financial institutions, in providing its award-winning product suite Realiti , a cloud-based and on premise technology solution that delivers real-time intraday cash, collateral and liquidity management capabilities. Planixs was placed in the much respected Sunday Times Tech Track 100 (highest ranking Fintech business), and prior to that a finalist in the Northern Tech Awards 2018 (being the highest ranking Fintech business). The company was also recently awarded the RegTech of the Year accolade in the US FinTech Awards 2021. The team are committed to pushing the boundaries of the products we work with and helping our clients deliver leading edge analytics to help solve very real business challenges. You will work with modern technologies and be an integral part of continuing to evolve our high-performing platform. If you are serious about the latest tech then Planixs should be top of the list. What's on offer? Planixs do everything to support their people and offer an extensive benefits package including: Competitive Salaries 25 days holiday Extra day off on your birthday! Pension Life Assurance Private Medical Cash Plan Cycle to work scheme Flexible working City Centre office Role We are seeking a 1st / 2nd line IT Support Engineer to join our team. This will be an opportunity to experience a broad range of activities and enhance your skills across multiple technologies. Giving you the ability to drive significant efficiencies, automation, and new ways of working for many of our internal processes. Responsibilities 1st / 2nd line IT support, escalate and resolve issues within agreed SLA's Build of desktop infrastructure & virtualized desktops for both Windows and Linux environments. Liaising with suppliers and internal team for the delivery and ongoing maintenance of IT equipment. Creation and management of accounts, user access rights, roles and permissions. Responding to and managing work requests throughout their lifecycle, ensuring all calls are logged. Taking ownership of all your areas, looking for improvements and opportunities for maturing the service. Delivering great customer service and going above and beyond for our teams. Knowledge & Qualities Experience in working in a support environment, responding to issues, queries, and work requests. A desire to identify improvements and solutions to challenges to help us to continue to grow. Proactive approach to problem solving. Strong communication skills with all levels of an organisation. Broad technical capability, with experience of a range of systems, including Windows, Linux, Google Platforms and Apple. AWS Cost control
My global financial services client based in Canary Wharf has an urgent requirement for an IT Support Engineer to join on an initial 12 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV helping you progress with your IT career. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows 10 imaging, troubleshooting - PC, Laptop and Printer hardware break/fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role.
Jun 02, 2023
Full time
My global financial services client based in Canary Wharf has an urgent requirement for an IT Support Engineer to join on an initial 12 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV helping you progress with your IT career. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows 10 imaging, troubleshooting - PC, Laptop and Printer hardware break/fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role.
IT Support Analyst Crone Corkill are assisting a global Mining company in the recruitment of a London based IT Support Analyst offering hybrid work (3 days in, 2 days WFH). An all-encompassing role, you will be involved in all facets of IT Support, including 1st, 2nd and 3rd line responsibilities for an office of circa 40 staff, as well as international offices. Key Skills as an IT Support Analyst Windows 10/11 Office365 Active Directory/Azure AD Autopilot/Intune device management Support Teams, SharePoint, OneDrive etc Experience working in small teams/organisations Offer support deskside, via telephone and remotely Understanding of virtualisation (VMware, Hyper-V etc) Key Responsibilities as an IT Support Analyst Installing, deploying, upgrading, and maintaining new system software and desktop applications. Ensuring compliance with IT policies, documenting, and maintaining all IT processes, procedures, and changes. Provide IT Support and assistance to all offices, and all relevant projects and users, including but not limited to non-technical, remote, and mobile users. Logging support tickets into IT Helpdesk, updating, escalating, resolving, and monitoring open tickets according to IT policy, and closing completed tickets. Creating and administering user accounts on Azure/Office365 and Active Directory. Managing user permissions, memberships, backups etc. Installation and maintenance of IT hardware, troubleshoot and resolve related issues, including but not limited to laptops, desktops, mobile phones etc. Providing regular feedback to your line manager on all hardware and software issues. Regularly meet with users to provide preventative maintenance, training and resolve any outstanding issues. Infrastructure support in conjunction with external suppliers/partners. Ensure meeting room equipment is tested on a regular basis and remains in good working order. Complete assigned projects and tasks within agreed timescales. If you're suitable for this IT Support Analyst role and would like to learn more, please apply via this ad or contact Joe directly. IT Support Analyst
Jun 02, 2023
Full time
IT Support Analyst Crone Corkill are assisting a global Mining company in the recruitment of a London based IT Support Analyst offering hybrid work (3 days in, 2 days WFH). An all-encompassing role, you will be involved in all facets of IT Support, including 1st, 2nd and 3rd line responsibilities for an office of circa 40 staff, as well as international offices. Key Skills as an IT Support Analyst Windows 10/11 Office365 Active Directory/Azure AD Autopilot/Intune device management Support Teams, SharePoint, OneDrive etc Experience working in small teams/organisations Offer support deskside, via telephone and remotely Understanding of virtualisation (VMware, Hyper-V etc) Key Responsibilities as an IT Support Analyst Installing, deploying, upgrading, and maintaining new system software and desktop applications. Ensuring compliance with IT policies, documenting, and maintaining all IT processes, procedures, and changes. Provide IT Support and assistance to all offices, and all relevant projects and users, including but not limited to non-technical, remote, and mobile users. Logging support tickets into IT Helpdesk, updating, escalating, resolving, and monitoring open tickets according to IT policy, and closing completed tickets. Creating and administering user accounts on Azure/Office365 and Active Directory. Managing user permissions, memberships, backups etc. Installation and maintenance of IT hardware, troubleshoot and resolve related issues, including but not limited to laptops, desktops, mobile phones etc. Providing regular feedback to your line manager on all hardware and software issues. Regularly meet with users to provide preventative maintenance, training and resolve any outstanding issues. Infrastructure support in conjunction with external suppliers/partners. Ensure meeting room equipment is tested on a regular basis and remains in good working order. Complete assigned projects and tasks within agreed timescales. If you're suitable for this IT Support Analyst role and would like to learn more, please apply via this ad or contact Joe directly. IT Support Analyst
1st Line / 2nd Line Support Engineer - Inside IR35 - (Contract) £130 - £140 Per day. Inside IR35. Working in different schools based in: - Walthamstow (2 schools), Purfleet & Barnet / OR / Croydon, Soruth Norwood & Deptford 3 - 6 Month contract working, in term time only. Start date ASAP. Must have a full UK Driving License and travel across sites. Enhanced DBS Required. To apply please call or email Who are we? We currently provide for 60 primary academies throughout England and were established in 2012. Our academies focus on providing the greatest imaginable education for young people. Due to our rapid expansion the need for a 1st/2nd Line IT Support Role to join the team has arisen on a contract basis. What will you be doing? You will be joining a great team of IT Technicians and reporting to the Head of IT. You will be required to regularly visit the range of schools required within locations such as Walthamstow, Purfleet and Barnet /OR/ Croydon, South Norwood and Deptford. You will bring your great range of experience to deliver first line and second line support, being able to work with colleagues and staff and demonstrate a positive track record of such support. You will be attending these sites and supporting them with all IT, Hardware and Software issues. You need to have . 1st and 2nd Line experience. Windows / Microsoft Experience. To be able to visit sites locally and further afield as necessary. To engage with end users in schools and central team staff. To identify, troubleshoot and resolve IT issues. Enhanced DBS Experience Working in Education Sector. What it would be nice to have . Anything extra you can bring to our team! TO BE CONSIDERED Please either apply by clicking online or emailing me directly to For further information please call me on / . I can make myself available outside of normal working hours to suit from 7am to 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on or connect with me on LinkedIn, just search Cameron Hand in LinkedIn! I look forward to hearing from you. KEY SKILLS - IT Support/Microsoft Office/Windows
Jun 02, 2023
Full time
1st Line / 2nd Line Support Engineer - Inside IR35 - (Contract) £130 - £140 Per day. Inside IR35. Working in different schools based in: - Walthamstow (2 schools), Purfleet & Barnet / OR / Croydon, Soruth Norwood & Deptford 3 - 6 Month contract working, in term time only. Start date ASAP. Must have a full UK Driving License and travel across sites. Enhanced DBS Required. To apply please call or email Who are we? We currently provide for 60 primary academies throughout England and were established in 2012. Our academies focus on providing the greatest imaginable education for young people. Due to our rapid expansion the need for a 1st/2nd Line IT Support Role to join the team has arisen on a contract basis. What will you be doing? You will be joining a great team of IT Technicians and reporting to the Head of IT. You will be required to regularly visit the range of schools required within locations such as Walthamstow, Purfleet and Barnet /OR/ Croydon, South Norwood and Deptford. You will bring your great range of experience to deliver first line and second line support, being able to work with colleagues and staff and demonstrate a positive track record of such support. You will be attending these sites and supporting them with all IT, Hardware and Software issues. You need to have . 1st and 2nd Line experience. Windows / Microsoft Experience. To be able to visit sites locally and further afield as necessary. To engage with end users in schools and central team staff. To identify, troubleshoot and resolve IT issues. Enhanced DBS Experience Working in Education Sector. What it would be nice to have . Anything extra you can bring to our team! TO BE CONSIDERED Please either apply by clicking online or emailing me directly to For further information please call me on / . I can make myself available outside of normal working hours to suit from 7am to 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on or connect with me on LinkedIn, just search Cameron Hand in LinkedIn! I look forward to hearing from you. KEY SKILLS - IT Support/Microsoft Office/Windows
IT Support Cumnock £25,000 - £32,000 My client is a government-funded charity that has been supporting Scottish communities for over 40 years, geared towards inspiring innovation for all ages and backgrounds. With several heritage sites nationwide, they're looking to recruit in their Head Office. If you're looking to dedicate your technical skills to a worthy cause and make strides in your career, then read below. Day-to-Day: Performing to a 1st/2nd Line standard Supporting the estate's infrastructure. Supporting colleagues on-site, with technical support and project work Providing desktop support Project rollouts Communicate efficiently to ensure the end-users problems are resolved. Key Skills: Active Directory Office 365 Windows Server AV Systems Desktop Support Hardware knowledge - Dell, MAC Benefits: 30 Days paid annual leave. Flexible working Access to a group pension scheme Free on-site car parking Working in a welcoming and positive environment If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511 com. . In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jun 02, 2023
Full time
IT Support Cumnock £25,000 - £32,000 My client is a government-funded charity that has been supporting Scottish communities for over 40 years, geared towards inspiring innovation for all ages and backgrounds. With several heritage sites nationwide, they're looking to recruit in their Head Office. If you're looking to dedicate your technical skills to a worthy cause and make strides in your career, then read below. Day-to-Day: Performing to a 1st/2nd Line standard Supporting the estate's infrastructure. Supporting colleagues on-site, with technical support and project work Providing desktop support Project rollouts Communicate efficiently to ensure the end-users problems are resolved. Key Skills: Active Directory Office 365 Windows Server AV Systems Desktop Support Hardware knowledge - Dell, MAC Benefits: 30 Days paid annual leave. Flexible working Access to a group pension scheme Free on-site car parking Working in a welcoming and positive environment If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511 com. . In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line Service Desk Engineer Salary up to £35,000 Hybrid working arrangements Office in Daresbury Personalised training plans To apply please call or or email We are looking to add a 2nd Line Service Desk Engineer to our team, where you will be providing support to businesses within the legal sector across the UK. We really strive to provide the best service possible to our clients. 2nd Line Service Desk Engineer Responsibilities: You will be providing 2nd line support to our clients Resolving tickets within a professional and timely manner Where necessary you will assist the 1st Line Engineers with any issues surrounding the service desk You will take pride in the work that you do, ensuring everything is completed to the highest quality and within set timeframes. You will be required to liaise with 3rd Line Engineers to carry out investigations and solve technical issues Continuously provide support and share knowledge with other members of the team especially more junior members 2nd Line Service Desk Engineer Benefits: 25 days of holidays, plus bank holidays and your birthday off, plus the option to buy and sell 5 days Hybrid working arrangements Access to additional benefits Pension Scheme Training and personal development opportunities Employee Assistance programme 2nd Line Service Desk Engineer Requirements: Microsoft office 365 (Exchange, OneDrive, SharePoint) Windows 8.1 and above Windows Server 2012 Networking knowledge including LAN/WAN technology Citrix XenDesktop TO BE CONSIDERED Please either apply by clicking online or emailing me directly to . For further information please call me on . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only . Connect with me on LinkedIn - Evan Morgan. I look forward to hearing from you.
Jun 02, 2023
Full time
2nd Line Service Desk Engineer Salary up to £35,000 Hybrid working arrangements Office in Daresbury Personalised training plans To apply please call or or email We are looking to add a 2nd Line Service Desk Engineer to our team, where you will be providing support to businesses within the legal sector across the UK. We really strive to provide the best service possible to our clients. 2nd Line Service Desk Engineer Responsibilities: You will be providing 2nd line support to our clients Resolving tickets within a professional and timely manner Where necessary you will assist the 1st Line Engineers with any issues surrounding the service desk You will take pride in the work that you do, ensuring everything is completed to the highest quality and within set timeframes. You will be required to liaise with 3rd Line Engineers to carry out investigations and solve technical issues Continuously provide support and share knowledge with other members of the team especially more junior members 2nd Line Service Desk Engineer Benefits: 25 days of holidays, plus bank holidays and your birthday off, plus the option to buy and sell 5 days Hybrid working arrangements Access to additional benefits Pension Scheme Training and personal development opportunities Employee Assistance programme 2nd Line Service Desk Engineer Requirements: Microsoft office 365 (Exchange, OneDrive, SharePoint) Windows 8.1 and above Windows Server 2012 Networking knowledge including LAN/WAN technology Citrix XenDesktop TO BE CONSIDERED Please either apply by clicking online or emailing me directly to . For further information please call me on . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only . Connect with me on LinkedIn - Evan Morgan. I look forward to hearing from you.
2nd Line Support Engineer - Milton Keynes -High growth Managed Service Provider-£25,000 - £35,000/pa-Rapid professional development and career progression-Exceptional benefits - Health and Wellbeing, great office environment, onsite gym and café, mental health champions, pension, etc. Summary of Role Interested in taking the next steps in your IT infrastructure career surrounded by highly skilled engineers and technicians with access to the latest, cutting-edge technologies within a rapidly growing, Microsoft Gold Accredited MSP? This award-winning company consistently ranks one of the best within the outsourced IT infrastructure space whilst maintaining a lively company culture that rewards ambition and innovation. Key Responsibilities: Working with the latest, cutting-edge technologies, you will be supporting users across the UK. Act as the point of escalation for 1st line service desk engineers whilst also supporting 3rd line engineers and technicians. Managing and prioritising workload and multiple open incidents effectively. What you'll bring to the role: 2+ years experience as a 2nd line engineer. Experience and understanding of: Windows 10, Windows Server 2022/2019/2016, Azure & Intune, Hyper-V, Active Directory, Networking (Switching/VLANs/Routing/Firewalls), and PowerShell. Strong customer service skills with a proactive approach to problem solving and client interaction. Excellent communication and organisation, with good attention to detail. If this is the right opportunity for you, please:Email CV to - Or phone for more information - Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Jun 02, 2023
Full time
2nd Line Support Engineer - Milton Keynes -High growth Managed Service Provider-£25,000 - £35,000/pa-Rapid professional development and career progression-Exceptional benefits - Health and Wellbeing, great office environment, onsite gym and café, mental health champions, pension, etc. Summary of Role Interested in taking the next steps in your IT infrastructure career surrounded by highly skilled engineers and technicians with access to the latest, cutting-edge technologies within a rapidly growing, Microsoft Gold Accredited MSP? This award-winning company consistently ranks one of the best within the outsourced IT infrastructure space whilst maintaining a lively company culture that rewards ambition and innovation. Key Responsibilities: Working with the latest, cutting-edge technologies, you will be supporting users across the UK. Act as the point of escalation for 1st line service desk engineers whilst also supporting 3rd line engineers and technicians. Managing and prioritising workload and multiple open incidents effectively. What you'll bring to the role: 2+ years experience as a 2nd line engineer. Experience and understanding of: Windows 10, Windows Server 2022/2019/2016, Azure & Intune, Hyper-V, Active Directory, Networking (Switching/VLANs/Routing/Firewalls), and PowerShell. Strong customer service skills with a proactive approach to problem solving and client interaction. Excellent communication and organisation, with good attention to detail. If this is the right opportunity for you, please:Email CV to - Or phone for more information - Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
My Client who is a very successful family-owned debt free haulage, warehousing, and construction business is looking for an experienced, ambitious IT Professional to join our team, based at one of their sites in Irvine supporting a range of office software, a multisite network and specialist industry packages. Client Details My Client is a is a 50 year plus very successful family-owned debt free haulage, warehousing, and construction business. They operate over 150 commercial vehicle and 700 trailers and have a very strong construction company as well. Description Looking after and overseeing 1st and 2nd Line Support queries. Collaborating with team members across various departments to assist them with their technical requirements. Supporting 250 users within the company across 4 different sites. Assisting with Migration projects within the business. Desktop Support. Escalating tickets as and when required. Profile The ideal candidate would have IT helpdesk experience. Someone who is capable of dealing with a variety of user requests. You will be working in a Windows environment so the ability to support this and the range of Microsoft 365 products is necessary. An understanding of physical and wireless networking would be advantageous, as would experience of Microsoft SQL Server databases and reporting. Job Offer Competitive Salary and Benefits package.
Jun 02, 2023
Full time
My Client who is a very successful family-owned debt free haulage, warehousing, and construction business is looking for an experienced, ambitious IT Professional to join our team, based at one of their sites in Irvine supporting a range of office software, a multisite network and specialist industry packages. Client Details My Client is a is a 50 year plus very successful family-owned debt free haulage, warehousing, and construction business. They operate over 150 commercial vehicle and 700 trailers and have a very strong construction company as well. Description Looking after and overseeing 1st and 2nd Line Support queries. Collaborating with team members across various departments to assist them with their technical requirements. Supporting 250 users within the company across 4 different sites. Assisting with Migration projects within the business. Desktop Support. Escalating tickets as and when required. Profile The ideal candidate would have IT helpdesk experience. Someone who is capable of dealing with a variety of user requests. You will be working in a Windows environment so the ability to support this and the range of Microsoft 365 products is necessary. An understanding of physical and wireless networking would be advantageous, as would experience of Microsoft SQL Server databases and reporting. Job Offer Competitive Salary and Benefits package.
My Client is looking for a candidate who can take ownership of incidents and tasks assigned to the Service Desk department, while also following up and tracking any incidents triaged through their escalation point. Client Details My Client is a well respected, growing business that rovice highly perfomant Multi Cloud Solutions. Description Co-ordination and Ownership of support tickets Liaising with 3rdparty vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues Provision of first and second-line technical support to internal and external customers, maintaining service levels Performing daily health checks of cores service platforms Performing regular maintenance and patching of core service platforms Creating and maintaining technical knowledgebase documentation Profile Required Skills & Qualifications Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking) Effective Communication Excellent Customer Service Skills Effective Team Player Attention to Detail Desired Skills & Product Experience Ticket Management to an ITIL Standard - Service-Now IaaS - Vmware Storage - SAN, S3, Cloud BaaS - VM, File Database, Network Configuration DRaaS - Zerto, SRM Networking - Cisco/Fortinet Monitoring Office 365 Job Offer Career Development. Competitive Salary Package.
Jun 02, 2023
Full time
My Client is looking for a candidate who can take ownership of incidents and tasks assigned to the Service Desk department, while also following up and tracking any incidents triaged through their escalation point. Client Details My Client is a well respected, growing business that rovice highly perfomant Multi Cloud Solutions. Description Co-ordination and Ownership of support tickets Liaising with 3rdparty vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues Provision of first and second-line technical support to internal and external customers, maintaining service levels Performing daily health checks of cores service platforms Performing regular maintenance and patching of core service platforms Creating and maintaining technical knowledgebase documentation Profile Required Skills & Qualifications Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking) Effective Communication Excellent Customer Service Skills Effective Team Player Attention to Detail Desired Skills & Product Experience Ticket Management to an ITIL Standard - Service-Now IaaS - Vmware Storage - SAN, S3, Cloud BaaS - VM, File Database, Network Configuration DRaaS - Zerto, SRM Networking - Cisco/Fortinet Monitoring Office 365 Job Offer Career Development. Competitive Salary Package.
Main duties and responsibilities Your key responsibilities will include: Line management for one SEO and three HEOs. Production of the All Hazards situational awareness reports to UKHSA and OGDs. Help establish a mis/dis-information capability within All Hazards Intelligence, embedding mis/dis reporting into wider UKHSA situational awareness reporting (3rd deliverable). Oversee the daily and weekly production (1st deliverable) of the All Hazards Situation Awareness report for the UKHSA Executive Committee, Ministers and senior officials across Whitehall. This requires collating and coordinating situational awareness activity across the agency to provide clear insightful information on health incidents, domestic and international signals and other key events. You will be responsible for ensuring outputs are accurate, informative and are delivered on time. Provide analytical assessment through quantitative analysis, manipulation of information and current understanding of the environment to draw sound conclusions. Successfully manage your time and the priorities of your team, working at pace to progress multiple competing tasks, and manage expectations from customers and seniors. Ensure the key deliverables are achieved through a well organised approach. Actively seek out and build strong relationships, with/for team, with key stakeholders across the situational awareness landscape within UKHSA to identify opportunities for continual improvement of outputs. Deliver the digital solution to All Hazards situational awareness reporting via PowerBI dashboard. Work collaboratively with Data Product Development team to maintain a sustainable dashboard (2nd deliverable) and react quickly to changing UKHSA priorities reflected in the dashboard. This role offers the opportunity to be at the heart of understanding the public health concerns from the perspective of UKHSA and provide awareness of UKHSA response activity to help inform decision making. As such, our ideal candidate thrives in a fast paced environment, is motivated by making an impact and delivering results, and is comfortable with at times, working under pressure as well as working to strict timelines. The role requires a self-starter with an eye for detail, who has the confidence to navigate, with support, a complex stakeholder and solution environment, to deliver transformative change. Working in this high-profile role, you will lead on three deliverables to improve the availability of insightful information and analysis across UKHSA. With the support of your manager, you will lead the team to deliver daily and weekly reports on time. Applying your assessment skills to support your team to produce insightful reports and provide quality assurance to ensure accuracy. You will work with the team to deliver the daily public health situational awareness through a dashboard (PowerBI). To help you achieve this you will work with the data presentation tool team to ensure the final product is sustainable and compatible with UKHSA data systems. Essential criteria Experience of working on high profile and fast paced issues. Experience in an analytical assessment role that demonstrates that you can find, analyse and manipulate information to draw sound conclusions. Evidence of working effectively with cross divisional teams (collaboration). Experience of working with a range of internal and external stakeholders. Evidence of effective verbal and written communication skills. Evidence of being flexible and adaptable to change. Highly Desirable criteria Experience in using presentational tools, specifically PowerBI DV Clearance Desirable criteria Experience tailoring analytical work to meet policy requirements Experience with working in incident response Experience in working in the health environment. Knowledge or experience in data science Experience of performing in a variety of delivery roles, covering - solution design, project management, continuous improvement. to find out more click the apply here button
Jun 02, 2023
Full time
Main duties and responsibilities Your key responsibilities will include: Line management for one SEO and three HEOs. Production of the All Hazards situational awareness reports to UKHSA and OGDs. Help establish a mis/dis-information capability within All Hazards Intelligence, embedding mis/dis reporting into wider UKHSA situational awareness reporting (3rd deliverable). Oversee the daily and weekly production (1st deliverable) of the All Hazards Situation Awareness report for the UKHSA Executive Committee, Ministers and senior officials across Whitehall. This requires collating and coordinating situational awareness activity across the agency to provide clear insightful information on health incidents, domestic and international signals and other key events. You will be responsible for ensuring outputs are accurate, informative and are delivered on time. Provide analytical assessment through quantitative analysis, manipulation of information and current understanding of the environment to draw sound conclusions. Successfully manage your time and the priorities of your team, working at pace to progress multiple competing tasks, and manage expectations from customers and seniors. Ensure the key deliverables are achieved through a well organised approach. Actively seek out and build strong relationships, with/for team, with key stakeholders across the situational awareness landscape within UKHSA to identify opportunities for continual improvement of outputs. Deliver the digital solution to All Hazards situational awareness reporting via PowerBI dashboard. Work collaboratively with Data Product Development team to maintain a sustainable dashboard (2nd deliverable) and react quickly to changing UKHSA priorities reflected in the dashboard. This role offers the opportunity to be at the heart of understanding the public health concerns from the perspective of UKHSA and provide awareness of UKHSA response activity to help inform decision making. As such, our ideal candidate thrives in a fast paced environment, is motivated by making an impact and delivering results, and is comfortable with at times, working under pressure as well as working to strict timelines. The role requires a self-starter with an eye for detail, who has the confidence to navigate, with support, a complex stakeholder and solution environment, to deliver transformative change. Working in this high-profile role, you will lead on three deliverables to improve the availability of insightful information and analysis across UKHSA. With the support of your manager, you will lead the team to deliver daily and weekly reports on time. Applying your assessment skills to support your team to produce insightful reports and provide quality assurance to ensure accuracy. You will work with the team to deliver the daily public health situational awareness through a dashboard (PowerBI). To help you achieve this you will work with the data presentation tool team to ensure the final product is sustainable and compatible with UKHSA data systems. Essential criteria Experience of working on high profile and fast paced issues. Experience in an analytical assessment role that demonstrates that you can find, analyse and manipulate information to draw sound conclusions. Evidence of working effectively with cross divisional teams (collaboration). Experience of working with a range of internal and external stakeholders. Evidence of effective verbal and written communication skills. Evidence of being flexible and adaptable to change. Highly Desirable criteria Experience in using presentational tools, specifically PowerBI DV Clearance Desirable criteria Experience tailoring analytical work to meet policy requirements Experience with working in incident response Experience in working in the health environment. Knowledge or experience in data science Experience of performing in a variety of delivery roles, covering - solution design, project management, continuous improvement. to find out more click the apply here button
Job Description Role: Contract IT Support Engineer Term: 3 months Rate: Negotiable IR35: Inside IR35 Location: Romsey, Onsite Ref: 14466 MUST BE DV CLEARED Overview: Spectrum IT's Southampton Client are seeking an experienced Contact IT Support Engineer, who needs to be based in the office in Romsey to support the 1st and 2nd line service desk. The role has been deemed inside IR35 and so the successful candidate for this role will be required to work via an FCSA Umbrella Company and candidates must already be DV Cleared. Candidates for this role will have strong technical IT support skills and be experience working in a Microsoft environment as managing your own work and prioritise tickets/ business support needs working independently under your own initiative. Responsibilities: Log calls using the Help Desk software whenever calls come in through the Help Desk system, by telephone, email or in person Management of personal call queue, ensuring calls are closed in a timely fashion Provide updates and ensure communication with the user is maintained. Escalation of calls to the IT Operations team or Management as necessary User Administration within the following environments: Active Directory (On Prem and Azure), Exchange, Teams, SharePoint, ExtremeCloud, and RSA Perform software builds/rebuild on laptops and desktops as required Troubleshoot hardware and software faults with IT equipment Ensuring that documentation is kept up to date with current procedures and processes Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the smooth operation of the business Requirements/Experience Previous Service Desk experience Windows (desktop and server) operating systems technical skills - including build and issue resolution Linux technical skills - including build and issue resolution Ability to support Windows AD, Azure AD, Office 365, Exchange, M365 (including Sharepoint, Teams etc) Powershell scripting InTune and SCCM Understanding of networking Ability to prioritise Problem solving Understanding and experience of ITIL is an advantage Communication skills - both verbal and written Customer service focus Enthusiastic and self-starting Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Jun 02, 2023
Full time
Job Description Role: Contract IT Support Engineer Term: 3 months Rate: Negotiable IR35: Inside IR35 Location: Romsey, Onsite Ref: 14466 MUST BE DV CLEARED Overview: Spectrum IT's Southampton Client are seeking an experienced Contact IT Support Engineer, who needs to be based in the office in Romsey to support the 1st and 2nd line service desk. The role has been deemed inside IR35 and so the successful candidate for this role will be required to work via an FCSA Umbrella Company and candidates must already be DV Cleared. Candidates for this role will have strong technical IT support skills and be experience working in a Microsoft environment as managing your own work and prioritise tickets/ business support needs working independently under your own initiative. Responsibilities: Log calls using the Help Desk software whenever calls come in through the Help Desk system, by telephone, email or in person Management of personal call queue, ensuring calls are closed in a timely fashion Provide updates and ensure communication with the user is maintained. Escalation of calls to the IT Operations team or Management as necessary User Administration within the following environments: Active Directory (On Prem and Azure), Exchange, Teams, SharePoint, ExtremeCloud, and RSA Perform software builds/rebuild on laptops and desktops as required Troubleshoot hardware and software faults with IT equipment Ensuring that documentation is kept up to date with current procedures and processes Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the smooth operation of the business Requirements/Experience Previous Service Desk experience Windows (desktop and server) operating systems technical skills - including build and issue resolution Linux technical skills - including build and issue resolution Ability to support Windows AD, Azure AD, Office 365, Exchange, M365 (including Sharepoint, Teams etc) Powershell scripting InTune and SCCM Understanding of networking Ability to prioritise Problem solving Understanding and experience of ITIL is an advantage Communication skills - both verbal and written Customer service focus Enthusiastic and self-starting Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Position: 2nd Line IT Support Engineer Location: Borehamwood Salary: £30,000 - £40,000 My client are a technology solutions provider that specialises in managed IT services, cybersecurity, and business communications. They offers a range of services, including IT support, cloud solutions, network infrastructure, data backup and disaster recovery, unified communications, and more. Their mission is to help businesses improve their productivity, efficiency, and security through technology solutions that are tailored to their specific needs. The company works with businesses of all sizes across various industries, including healthcare, finance, education, and manufacturing. They are now looking for experienced 2nd line engineers to join their team, with the idea of you then moving into a projects/3rd line position. Benefits include: A dynamic, friendly working environment Regular company socials All the latest tech 25 Days Holiday + BH & day off on your birthday Regular training and vendor exams Employee shareholder scheme? Medical cash plan and insurance benefits Employee Assistance Programme State of the Art Offices Experience Required: Primarily dealing with Escalations from the 1st line team Dealing with any tickets that require working with external parties (Sage, Microsoft or a manufacturer) Designing and deploying Change Requests Problem management for any Major incidents Documentation on any common issues and new deployments Dealing with Networking issues, primarily with Sonicwall devices Managing Backups and Alerts If this position sounds of interest and you feel like you would be a good fit for the team, please apply by uploading a copy of an up-to-date CV and get in touch with Jordan at LEAN Engineering Recruitment.
Jun 02, 2023
Full time
Position: 2nd Line IT Support Engineer Location: Borehamwood Salary: £30,000 - £40,000 My client are a technology solutions provider that specialises in managed IT services, cybersecurity, and business communications. They offers a range of services, including IT support, cloud solutions, network infrastructure, data backup and disaster recovery, unified communications, and more. Their mission is to help businesses improve their productivity, efficiency, and security through technology solutions that are tailored to their specific needs. The company works with businesses of all sizes across various industries, including healthcare, finance, education, and manufacturing. They are now looking for experienced 2nd line engineers to join their team, with the idea of you then moving into a projects/3rd line position. Benefits include: A dynamic, friendly working environment Regular company socials All the latest tech 25 Days Holiday + BH & day off on your birthday Regular training and vendor exams Employee shareholder scheme? Medical cash plan and insurance benefits Employee Assistance Programme State of the Art Offices Experience Required: Primarily dealing with Escalations from the 1st line team Dealing with any tickets that require working with external parties (Sage, Microsoft or a manufacturer) Designing and deploying Change Requests Problem management for any Major incidents Documentation on any common issues and new deployments Dealing with Networking issues, primarily with Sonicwall devices Managing Backups and Alerts If this position sounds of interest and you feel like you would be a good fit for the team, please apply by uploading a copy of an up-to-date CV and get in touch with Jordan at LEAN Engineering Recruitment.
Technical Support Service Desk / IT Helpdesk Team Leader who has 'hands on' experience providing First Line, Second Line and Third Line Support with Network (LAN / WAN, TCP/IP etc.), Hardware (PC, Laptop, Printers etc.), IOS Mobile Phones / Tablets, Software Applications (Microsoft / Office 365, MS Windows etc.) and Incident Management Resolution / Troubleshooting experience is required for a well-established Company based in Nottingham, Nottinghamshire, East Midlands. The ideal candidate will have proven relevant experience within a support role operating in a Microsoft environment, with experience in a management position. Successful candidates will have 2 direct reports who you will need to coach, mentor and manage. SALARY: £27,000 - £35,000 per annum + Generous Benefits (see below) LOCATION: Nottingham, Nottinghamshire, East Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: Flexible contract requiring 36.5 hours per week JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Service Desk / IT Helpdesk Team Leader who has 'hands on' experience providing First Line, Second Line and Third Line Support with Network (LAN / WAN, TCP/IP etc.), Hardware (PC, Laptop, Printers etc.), Software Applications (Microsoft / Office 365, MS Windows etc.) and Incident Management Resolution / Troubleshooting experience. As well as the day-to-day delivery, the role is responsible for developing and delivering the continual improvement plan for User Support and Workplace Technology, informing the future strategy, and leading the delivery of related projects. ABOUT THE COMPANY The Company is a leading supplier of agronomy advice, seed, crop protection products and precision farming services. Working in partnership with arable, fruit, vegetable, horticultural and amenity sectors, the Company is committed to helping customers manage their businesses more efficiently and more profitably. They are dedicated to the company purpose - releasing agronomic potential. With roots originating more than 60 years ago, the Company offers a unique blend of local experience, research-based expertise, customer-based knowledge and trusted relationships; practicing values of honesty, integrity and fairness across all aspects of the business. The Company also embraces care for the wider environment, with an understanding of the important role now played by all those who manage the land, through a range of dedicated initiatives. DUTIES Your duties as the Technical Support Service Desk / IT Helpdesk Team Leader include: Responsible for day-to-day delivery of all aspects of workplace technology, incorporating: Office / Depot technology (e.g. printing, meeting rooms, LAN etc) Print services End user hardware lifecycle (procurement, provision, asset management, disposal) User management (joiners, leavers, movers) Desktop operating system lifecycle Office 365 and other core apps Software provision and licence management Mobile device management Maintenance of key tools (e.g. SCCM, Endpoint Manager) Mobile and Fixed Voice End user Security and Data Privacy Adherence to budget and quality expectations in these areas Responsible for the running of the IT Helpdesk (incorporating Incident Management and Problem Management) Facilitating the efficient and effective handling of user queries Handling user support queries (including 1st line support, and 2nd / 3rd line support in own areas of specialism) Understanding needs and concerns of the business, prioritising tasks accordingly Setup and management of IT Helpdesk processes, (including Incident Management and Problem Management) Engaging and working with other IT Teams to ensure effective handover of 'change projects' into helpdesk support Improving service quality and end-user satisfaction with IT Helpdesk and workplace technology provision Developing and leading the IT end-user communication process Supervision and development of junior members of the IT Helpdesk team Working with the Senior IT Manager to develop, maintain and be accountable for delivery of the Continual Improvement Plan and future strategies for Workplace Technology and IT Helpdesk provision Management of IT projects CANDIDATE REQUIREMENTS Previous relevant experience in a similar role Previous experience within an IT support role operating in a Microsoft environment Previous experience in a managerial position would be preferred Project Management skills and experience Must demonstrate a clear understanding of networking, servers, endpoint management (Windows PCs), mobile devices and technology, common Microsoft IT systems and end user applications, and other business software Understanding of good practice IT Support processes (e.g. ITIL) Good understanding of data privacy and cyber security Flexible approach, highly organised and effective time management skills Good organisational and time management skills. Must be able to plan and manage own workloads Innovative approach, promotes sharing of best practice Full driving licence BENEFITS Work from a lovely open plan office environment Free fruit, tea and coffee Free onsite parking 25 days annual leave plus 8 days bank holidays Private healthcare Pension scheme including salary sacrifice option Lifeworks employee assistance programme which offers lots of discounts and perks Bike to work scheme Company eye care scheme Dell computer discounts Ogilvie care discount Continuous personal development opportunities HOW TO APPLY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Jun 02, 2023
Full time
Technical Support Service Desk / IT Helpdesk Team Leader who has 'hands on' experience providing First Line, Second Line and Third Line Support with Network (LAN / WAN, TCP/IP etc.), Hardware (PC, Laptop, Printers etc.), IOS Mobile Phones / Tablets, Software Applications (Microsoft / Office 365, MS Windows etc.) and Incident Management Resolution / Troubleshooting experience is required for a well-established Company based in Nottingham, Nottinghamshire, East Midlands. The ideal candidate will have proven relevant experience within a support role operating in a Microsoft environment, with experience in a management position. Successful candidates will have 2 direct reports who you will need to coach, mentor and manage. SALARY: £27,000 - £35,000 per annum + Generous Benefits (see below) LOCATION: Nottingham, Nottinghamshire, East Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: Flexible contract requiring 36.5 hours per week JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Service Desk / IT Helpdesk Team Leader who has 'hands on' experience providing First Line, Second Line and Third Line Support with Network (LAN / WAN, TCP/IP etc.), Hardware (PC, Laptop, Printers etc.), Software Applications (Microsoft / Office 365, MS Windows etc.) and Incident Management Resolution / Troubleshooting experience. As well as the day-to-day delivery, the role is responsible for developing and delivering the continual improvement plan for User Support and Workplace Technology, informing the future strategy, and leading the delivery of related projects. ABOUT THE COMPANY The Company is a leading supplier of agronomy advice, seed, crop protection products and precision farming services. Working in partnership with arable, fruit, vegetable, horticultural and amenity sectors, the Company is committed to helping customers manage their businesses more efficiently and more profitably. They are dedicated to the company purpose - releasing agronomic potential. With roots originating more than 60 years ago, the Company offers a unique blend of local experience, research-based expertise, customer-based knowledge and trusted relationships; practicing values of honesty, integrity and fairness across all aspects of the business. The Company also embraces care for the wider environment, with an understanding of the important role now played by all those who manage the land, through a range of dedicated initiatives. DUTIES Your duties as the Technical Support Service Desk / IT Helpdesk Team Leader include: Responsible for day-to-day delivery of all aspects of workplace technology, incorporating: Office / Depot technology (e.g. printing, meeting rooms, LAN etc) Print services End user hardware lifecycle (procurement, provision, asset management, disposal) User management (joiners, leavers, movers) Desktop operating system lifecycle Office 365 and other core apps Software provision and licence management Mobile device management Maintenance of key tools (e.g. SCCM, Endpoint Manager) Mobile and Fixed Voice End user Security and Data Privacy Adherence to budget and quality expectations in these areas Responsible for the running of the IT Helpdesk (incorporating Incident Management and Problem Management) Facilitating the efficient and effective handling of user queries Handling user support queries (including 1st line support, and 2nd / 3rd line support in own areas of specialism) Understanding needs and concerns of the business, prioritising tasks accordingly Setup and management of IT Helpdesk processes, (including Incident Management and Problem Management) Engaging and working with other IT Teams to ensure effective handover of 'change projects' into helpdesk support Improving service quality and end-user satisfaction with IT Helpdesk and workplace technology provision Developing and leading the IT end-user communication process Supervision and development of junior members of the IT Helpdesk team Working with the Senior IT Manager to develop, maintain and be accountable for delivery of the Continual Improvement Plan and future strategies for Workplace Technology and IT Helpdesk provision Management of IT projects CANDIDATE REQUIREMENTS Previous relevant experience in a similar role Previous experience within an IT support role operating in a Microsoft environment Previous experience in a managerial position would be preferred Project Management skills and experience Must demonstrate a clear understanding of networking, servers, endpoint management (Windows PCs), mobile devices and technology, common Microsoft IT systems and end user applications, and other business software Understanding of good practice IT Support processes (e.g. ITIL) Good understanding of data privacy and cyber security Flexible approach, highly organised and effective time management skills Good organisational and time management skills. Must be able to plan and manage own workloads Innovative approach, promotes sharing of best practice Full driving licence BENEFITS Work from a lovely open plan office environment Free fruit, tea and coffee Free onsite parking 25 days annual leave plus 8 days bank holidays Private healthcare Pension scheme including salary sacrifice option Lifeworks employee assistance programme which offers lots of discounts and perks Bike to work scheme Company eye care scheme Dell computer discounts Ogilvie care discount Continuous personal development opportunities HOW TO APPLY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
1st Line Engineer - IT Managed Services - London A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties. You'll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service. Responsibilities: - Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents - Answer service desk calls and log tickets on their PSA (Professional Services Automation software), ConnectWise - Attend client sites when required - Produce and maintain accurate technical documentation - Assist with the deployment of client and internal projects when required Requirements: - Previous experience working within a 1st Line role, ideally within an IT Services environment - Posses excellent customer service skills, with the ability to break down technical terms - Excellent troubleshooting, analytical and problem solving skills - Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices. - Posses an understanding of RMM, backup and networking principles - Basic hardware knowledge In return, they are offering up to £28,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications. Standard office hours with an occasional on-call element (paid extra) Work from home: Flexibility to work from home 2/3 days per week (once passed a period of training/induction).
Jun 02, 2023
Full time
1st Line Engineer - IT Managed Services - London A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties. You'll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service. Responsibilities: - Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents - Answer service desk calls and log tickets on their PSA (Professional Services Automation software), ConnectWise - Attend client sites when required - Produce and maintain accurate technical documentation - Assist with the deployment of client and internal projects when required Requirements: - Previous experience working within a 1st Line role, ideally within an IT Services environment - Posses excellent customer service skills, with the ability to break down technical terms - Excellent troubleshooting, analytical and problem solving skills - Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices. - Posses an understanding of RMM, backup and networking principles - Basic hardware knowledge In return, they are offering up to £28,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications. Standard office hours with an occasional on-call element (paid extra) Work from home: Flexibility to work from home 2/3 days per week (once passed a period of training/induction).
2nd Line Support Engineer - up to £36,000 Exeter - Hybrid Windows Servers, Office 365, PC hardware, Active Directory, Networks Are you a 1st/2nd Line Support Engineer eager to enhance their technical skills? Look no further! We have an exciting opportunity for you as a 2nd Line Support Engineer based in Exeter . Join a prominent company in the Fintech industry and take your career to new heights! The Role In this role, you will be responsible for providing technical support to the internal infrastructure. You'll have the opportunity to troubleshoot and resolve a wide range of hardware, software, and networking issues, as well as install and configure hardware and software systems. You'll also be responsible for managing and maintaining an inventory of hardware and software assets, and monitoring and maintaining client systems and networks. This role is 70% support to 30% project work! Requirements: Windows Servers Office365 PC Hardware Networks - TCP/IP Desirable: Cisco Meraki Hyper V/VMWare Azure AD Mobile device management What's in it for you? 24 days holiday + Bank Holidays Flexible work schedule Monthly and quarterly social events! Employment career path + training And more! The Company This rapidly expanding Fintech company, headquartered in Exeter, is experiencing remarkable growth. With a solid track record of over a decade in the industry, the company continues to forge ahead, making significant advancements in every department to enhance both its staff and overall operations. If you're passionate about IT with experience in Windows Servers, Office 365, PC hardware, Active Directory, Networks do not hesistate, apply now! For more information reach out to or call on 2nd Line Support - up to £36,000 Exeter - Hybrid Windows Servers, Office 365, PC hardware, Active Directory, Networks Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Jun 02, 2023
Full time
2nd Line Support Engineer - up to £36,000 Exeter - Hybrid Windows Servers, Office 365, PC hardware, Active Directory, Networks Are you a 1st/2nd Line Support Engineer eager to enhance their technical skills? Look no further! We have an exciting opportunity for you as a 2nd Line Support Engineer based in Exeter . Join a prominent company in the Fintech industry and take your career to new heights! The Role In this role, you will be responsible for providing technical support to the internal infrastructure. You'll have the opportunity to troubleshoot and resolve a wide range of hardware, software, and networking issues, as well as install and configure hardware and software systems. You'll also be responsible for managing and maintaining an inventory of hardware and software assets, and monitoring and maintaining client systems and networks. This role is 70% support to 30% project work! Requirements: Windows Servers Office365 PC Hardware Networks - TCP/IP Desirable: Cisco Meraki Hyper V/VMWare Azure AD Mobile device management What's in it for you? 24 days holiday + Bank Holidays Flexible work schedule Monthly and quarterly social events! Employment career path + training And more! The Company This rapidly expanding Fintech company, headquartered in Exeter, is experiencing remarkable growth. With a solid track record of over a decade in the industry, the company continues to forge ahead, making significant advancements in every department to enhance both its staff and overall operations. If you're passionate about IT with experience in Windows Servers, Office 365, PC hardware, Active Directory, Networks do not hesistate, apply now! For more information reach out to or call on 2nd Line Support - up to £36,000 Exeter - Hybrid Windows Servers, Office 365, PC hardware, Active Directory, Networks Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
