IT IS Systems support officer

  • Cardiff Metropolitan University
  • Llandaff, Cardiff, UK
  • Mar 09, 2020
Full time Desktop Support I.T. & Communications IT SQL Cisco

Job Description

Systems Support Officer

£34,804 - £39,152 per annum

About the University.

Cardiff Met is a thriving medium-sized University, with its HQ located conveniently off Western Avenue, in Llandaff, and overlooked by Llandaff Cathedral. Surrounded on 4 sides by green spaces and rivers, we are a 15 minute cycle ride through parks into the city centre. Cardiff Met has a second campus at Cyncoed - home of the National Indoor Athletics Centre. Cyncoed has a strong sporting focus, housing several sports pitches and athletics facilities, as well as the School of Education and Social Policy.

You will join the University, while we are experiencing a period of growth, having created a new School of Technologies last year, and commencing a number of high profile programmes around Law and Policing.

The University offers employees excellent terms and conditions: This post will attract 35 days annual leave, in addition to 4 concessionary days at Christmas and 8 bank holidays. You will benefit from a flexible working environment, including home working, and a flexible approach to time, where appropriate. Both campuses have on site gyms and several fitness classes on offer. We also have several restaurants, snack shops and coffee bars. Llandaff Village, a short walk away, offers further popular pubs and restaurants. Tesco Extra and Aldi are also a 10 minute walk from the Llandaff Campus.

The campus has free access to bikes for staff, through the very popular NextBike scheme, with a central hire location being on the Llandaff Campus itself. As a member of staff, you will also have free access to the Metrider Bus services, which operates between campuses and other popular stops for students.

About Information Services.

As part of Library and Information Services, the Department works closely with our Library and Business Improvement Services partners. There is a strong work ethic across the team, and we’re very proud to hold an excellent reputation across Wales.  We aim to deliver excellent services to our students and staff, through the provision of User Support, IT Infrastructure and Corporate Information services. Through our connections with Universities across Wales, we are also supporters of a collaborative approach to learning and developing the services and systems we support. The team of approximately 50 staff offers these services to around 900 staff and 12,000 students, both on campus and across the world.

We strongly believe that our people are the most important resource and, as a technological department, our development as professionals is vitally important for us to continue deliver 1st class services. We work very closely across the 3 main services, and support the development of the Universities values and behaviours within our teams. We have a healthy development budget, and professional and career development programmes, that aim to give our team appropriate support in attaining their career ambitions.

We would like to challenge the under-representation of certain groups within the Technology Sector in the UK today, and encourage people of all genders, cultures and backgrounds to apply. Our  primary requirement is that you meet the essential criteria of the Job Description and Person Specification.

About IT Infrastructure Services.

This role will be part of IT IS. The Service comprises of Networks and Systems support teams that provide 3rd line infrastructure support for all the wired and wireless networks, telephony, IT security, servers, storage and cloud services at the University. We support a varied number of technologies such as Cisco, Fortinet, Dell, HP, VMware, Windows and Linux for the staff, students and visitors at the University.

The role.

The role will be key member of the Systems support team within IT IS. Systems support is a professional, friendly and busy team, constantly balancing priorities to meet the demands of the organisation in an ever-changing environment.

You will work very closely with the other teams that comprise Information Services, as well as staff and students across all levels of the organisation.

This challenging role would be well-suited for someone with a broad knowledge of IT Infrastructure. It will be responsible for supporting and developing technologies including VMware, Dell and HP servers/storage, IIS, SQL, Windows, Linux, SharePoint, Exchange, Office 365 and cloud-based services across multiple campuses.

We look forward to your application, and you want to call for a chat, please don’t hesitate to get in touch.


Using the link below, you should complete the application process, which will also give you the opportunity to submit a CV along with a covering letter. We expect to hold interview in April 2020. Note, that your application will not progress unless you clearly indicate how you meet all of the essential criteria set out within the Job Description and Person Specification.

Closing date: 23 March 2020

For further information about this role and to apply please visit:


£34,804 - £39,152 per annum