Our client is a local provider of IT solutions based in West Somerset, committed to delivering exceptional service and support to their clients. They specialise in diagnosing and resolving IT issues, setting up computer systems, and optimising IT networks for businesses of all sizes and individual users. This role is based in West Somerset, near Williton and therefore due to location it is essential you are able to drive as you will also be travelling to customer premises. The client is offering this position for 4 days (32-35 hours per week) or full time, 5 days a week (40 hours per week). Role Overview: The client is seeking a dynamic and proactive 1st Line IT Technician to join their team on a fixed-term basis initially for 3 months with a view to potentially become a permanent position. The successful candidate will be responsible for diagnosing IT issues, setting up computer systems, providing on-site support at customer premises, assisting with server setup, and managing IT networking infrastructure. Key Responsibilities: Diagnose and resolve IT issues reported by clients, both remotely and on-site. Install, configure, and maintain computer systems and software applications. Provide on-site support at customer premises, addressing technical problems and ensuring smooth operations. Assist with the setup and maintenance of servers, ensuring optimal performance and security. Support IT networking infrastructure, including routers, switches, and firewalls. Document and maintain accurate records of IT configurations, issues, and resolutions. Requirements: Proven experience as a 1st Line IT Technician or similar role. Proficiency in diagnosing and resolving IT issues across various hardware and software platforms. Strong knowledge of computer systems setup and maintenance. Ability to work effectively on-site at customer premises, demonstrating excellent communication and problem-solving skills. Familiarity with server setup and maintenance procedures. Understanding of IT networking principles and protocols. Relevant certifications (e.g., Microsoft Certified IT Professional) would be advantageous but not essential. Benefits: Competitive salary between £425-£540 per week. Opportunity for career advancement and potential for a permanent position. Exposure to a diverse range of IT environments and technologies. Ongoing training and professional development opportunities. How to Apply: If you are passionate about IT and eager to take on a challenging and rewarding role, we would love to hear from you. Please submit your CV today
Apr 18, 2024
Contractor
Our client is a local provider of IT solutions based in West Somerset, committed to delivering exceptional service and support to their clients. They specialise in diagnosing and resolving IT issues, setting up computer systems, and optimising IT networks for businesses of all sizes and individual users. This role is based in West Somerset, near Williton and therefore due to location it is essential you are able to drive as you will also be travelling to customer premises. The client is offering this position for 4 days (32-35 hours per week) or full time, 5 days a week (40 hours per week). Role Overview: The client is seeking a dynamic and proactive 1st Line IT Technician to join their team on a fixed-term basis initially for 3 months with a view to potentially become a permanent position. The successful candidate will be responsible for diagnosing IT issues, setting up computer systems, providing on-site support at customer premises, assisting with server setup, and managing IT networking infrastructure. Key Responsibilities: Diagnose and resolve IT issues reported by clients, both remotely and on-site. Install, configure, and maintain computer systems and software applications. Provide on-site support at customer premises, addressing technical problems and ensuring smooth operations. Assist with the setup and maintenance of servers, ensuring optimal performance and security. Support IT networking infrastructure, including routers, switches, and firewalls. Document and maintain accurate records of IT configurations, issues, and resolutions. Requirements: Proven experience as a 1st Line IT Technician or similar role. Proficiency in diagnosing and resolving IT issues across various hardware and software platforms. Strong knowledge of computer systems setup and maintenance. Ability to work effectively on-site at customer premises, demonstrating excellent communication and problem-solving skills. Familiarity with server setup and maintenance procedures. Understanding of IT networking principles and protocols. Relevant certifications (e.g., Microsoft Certified IT Professional) would be advantageous but not essential. Benefits: Competitive salary between £425-£540 per week. Opportunity for career advancement and potential for a permanent position. Exposure to a diverse range of IT environments and technologies. Ongoing training and professional development opportunities. How to Apply: If you are passionate about IT and eager to take on a challenging and rewarding role, we would love to hear from you. Please submit your CV today
Senior Microsoft 365 Engineer - Remote £60,000 - £72,000 per annum, plus excellent benefits, health care, pension, certifications, and learning opportunities Are you a seasoned Microsoft 365 Engineer with a passion for complex deployments, troubleshooting, and supporting team growth? Are you ready to take on a remote role that offers excellent benefits, a dynamic work environment, and the opportunity to contribute to ground-breaking projects? I'm looking to talk to you about your next role in MS365 Engineering and Configuration My Client are committed to pioneering technology excellence. We provide an innovative and collaborative environment where professionals can thrive. As a Senior Microsoft 365 Engineer, you'll play a crucial role in building robust solutions, supporting team growth, and contributing to the success of our dynamic organization, in an environment where radical candour and disruptive innovation are central tennants of a progressive and exciting role. Responsibilities: As a Senior Microsoft 365 Engineer, your duties will include, but are not limited to: Building robust solutions based on MS365 architects' designs. Collaborating closely with the engineering team to deliver technical solutions. Application packaging for deployment to a zero-trust Windows and Mac estate. Managing and overseeing Azure AD, Office 365, and Kandji MDM. Scripting PowerShell (Windows), Bash, and Shell (Mac) automations. Responding as a T2 resource to MS365, MDM, and Azure-related tickets. Implementing cross-tool integrations (SSO, data sharing, automation). Supporting the deployment, onboarding, and offboarding of end-users. Advocating for improved use of tooling. Undertaking ad-hoc projects and other activities as required. Working with the project manager, Technology manager, and other stakeholders to establish delivery approaches and plans. Supporting the Project Manager and Project Team in building and deploying designed solutions. System Administration: Microsoft Intune Kandji (Mac MDM) Azure Ensuring end-user devices are fully supported and effectively managed. Supporting the service desk: Assisting the Service Desk for call escalation and 3rd line support when necessary. Writing internal documentation to aid in the development of service desk engineers. Training and mentoring 1st/2nd line engineers. Desirable Qualifications, we'd LOVE to see Degree in Computer Science, Information Technology, or equivalent job experience. Microsoft 365 Certified: Modern Desktop Administrator Associate. Any expert-level M365 and/or Azure certifications are very advantageous. Confidently writing PowerShell scripts that automate environment standup. Experience & Skills we'd be keen to see on the CV Strong knowledge of all MS365 offerings and some Azure offerings. Ideally some experience in ITIL v3/v4. Willingness to work with leadership to develop a technical roadmap. Ability to work through diagnostic issues and assist in development. Excellent knowledge of the Microsoft Azure platform, particularly Intune. Excellent teamwork skills balanced with the ability to work independently. To connect with us and explore this exciting opportunity further, please reach out to us on LinkedIn or email me directly at axata (dot) gurung (at) circlerecruitment (dot) com. We eagerly await your application and the potential to welcome you to our team. Happy job hunting! Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 18, 2024
Full time
Senior Microsoft 365 Engineer - Remote £60,000 - £72,000 per annum, plus excellent benefits, health care, pension, certifications, and learning opportunities Are you a seasoned Microsoft 365 Engineer with a passion for complex deployments, troubleshooting, and supporting team growth? Are you ready to take on a remote role that offers excellent benefits, a dynamic work environment, and the opportunity to contribute to ground-breaking projects? I'm looking to talk to you about your next role in MS365 Engineering and Configuration My Client are committed to pioneering technology excellence. We provide an innovative and collaborative environment where professionals can thrive. As a Senior Microsoft 365 Engineer, you'll play a crucial role in building robust solutions, supporting team growth, and contributing to the success of our dynamic organization, in an environment where radical candour and disruptive innovation are central tennants of a progressive and exciting role. Responsibilities: As a Senior Microsoft 365 Engineer, your duties will include, but are not limited to: Building robust solutions based on MS365 architects' designs. Collaborating closely with the engineering team to deliver technical solutions. Application packaging for deployment to a zero-trust Windows and Mac estate. Managing and overseeing Azure AD, Office 365, and Kandji MDM. Scripting PowerShell (Windows), Bash, and Shell (Mac) automations. Responding as a T2 resource to MS365, MDM, and Azure-related tickets. Implementing cross-tool integrations (SSO, data sharing, automation). Supporting the deployment, onboarding, and offboarding of end-users. Advocating for improved use of tooling. Undertaking ad-hoc projects and other activities as required. Working with the project manager, Technology manager, and other stakeholders to establish delivery approaches and plans. Supporting the Project Manager and Project Team in building and deploying designed solutions. System Administration: Microsoft Intune Kandji (Mac MDM) Azure Ensuring end-user devices are fully supported and effectively managed. Supporting the service desk: Assisting the Service Desk for call escalation and 3rd line support when necessary. Writing internal documentation to aid in the development of service desk engineers. Training and mentoring 1st/2nd line engineers. Desirable Qualifications, we'd LOVE to see Degree in Computer Science, Information Technology, or equivalent job experience. Microsoft 365 Certified: Modern Desktop Administrator Associate. Any expert-level M365 and/or Azure certifications are very advantageous. Confidently writing PowerShell scripts that automate environment standup. Experience & Skills we'd be keen to see on the CV Strong knowledge of all MS365 offerings and some Azure offerings. Ideally some experience in ITIL v3/v4. Willingness to work with leadership to develop a technical roadmap. Ability to work through diagnostic issues and assist in development. Excellent knowledge of the Microsoft Azure platform, particularly Intune. Excellent teamwork skills balanced with the ability to work independently. To connect with us and explore this exciting opportunity further, please reach out to us on LinkedIn or email me directly at axata (dot) gurung (at) circlerecruitment (dot) com. We eagerly await your application and the potential to welcome you to our team. Happy job hunting! Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 17, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 17, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Senior Microsoft 365 Engineer - Remote £50,000 - £70,000 per annum, plus excellent benefits, health care, pension, certifications, and learning opportunities Are you a seasoned Microsoft 365 Engineer with a passion for complex deployments, troubleshooting, and supporting team growth? Are you ready to take on a remote role that offers excellent benefits, a dynamic work environment, and the opportunity to contribute to ground-breaking projects? I'm looking to talk to you about your next role in MS365 Engineering and Configuration My Client are committed to pioneering technology excellence. We provide an innovative and collaborative environment where professionals can thrive. As a Senior Microsoft 365 Engineer, you'll play a crucial role in building robust solutions, supporting team growth, and contributing to the success of our dynamic organization, in an environment where radical candour and disruptive innovation are central tennants of a progressive and exciting role. Responsibilities: As a Senior Microsoft 365 Engineer, your duties will include, but are not limited to: Building robust solutions based on MS365 architects' designs. Collaborating closely with the engineering team to deliver technical solutions. Application packaging for deployment to a zero-trust Windows and Mac estate. Managing and overseeing Azure AD, Office 365, and Kandji MDM. Scripting PowerShell (Windows), Bash, and Shell (Mac) automations. Responding as a T2 resource to MS365, MDM, and Azure-related tickets. Implementing cross-tool integrations (SSO, data sharing, automation). Supporting the deployment, onboarding, and offboarding of end-users. Advocating for improved use of tooling. Undertaking ad-hoc projects and other activities as required. Working with the project manager, Technology manager, and other stakeholders to establish delivery approaches and plans. Supporting the Project Manager and Project Team in building and deploying designed solutions. System Administration: Microsoft Intune Kandji (Mac MDM) Azure Ensuring end-user devices are fully supported and effectively managed. Supporting the service desk: Assisting the Service Desk for call escalation and 3rd line support when necessary. Writing internal documentation to aid in the development of service desk engineers. Training and mentoring 1st/2nd line engineers. Desirable Qualifications, we'd LOVE to see Degree in Computer Science, Information Technology, or equivalent job experience. Microsoft 365 Certified: Modern Desktop Administrator Associate. Any expert-level M365 and/or Azure certifications are very advantageous. Confidently writing PowerShell scripts that automate environment standup. Experience & Skills we'd be keen to see on the CV Strong knowledge of all MS365 offerings and some Azure offerings. Ideally some experience in ITIL v3/v4. Willingness to work with leadership to develop a technical roadmap. Ability to work through diagnostic issues and assist in development. Excellent knowledge of the Microsoft Azure platform, particularly Intune. Excellent teamwork skills balanced with the ability to work independently. To connect with us and explore this exciting opportunity further, please reach out to us on LinkedIn or email me directly at axata (dot) gurung (at) circlerecruitment (dot) com. We eagerly await your application and the potential to welcome you to our team. Happy job hunting! Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 16, 2024
Full time
Senior Microsoft 365 Engineer - Remote £50,000 - £70,000 per annum, plus excellent benefits, health care, pension, certifications, and learning opportunities Are you a seasoned Microsoft 365 Engineer with a passion for complex deployments, troubleshooting, and supporting team growth? Are you ready to take on a remote role that offers excellent benefits, a dynamic work environment, and the opportunity to contribute to ground-breaking projects? I'm looking to talk to you about your next role in MS365 Engineering and Configuration My Client are committed to pioneering technology excellence. We provide an innovative and collaborative environment where professionals can thrive. As a Senior Microsoft 365 Engineer, you'll play a crucial role in building robust solutions, supporting team growth, and contributing to the success of our dynamic organization, in an environment where radical candour and disruptive innovation are central tennants of a progressive and exciting role. Responsibilities: As a Senior Microsoft 365 Engineer, your duties will include, but are not limited to: Building robust solutions based on MS365 architects' designs. Collaborating closely with the engineering team to deliver technical solutions. Application packaging for deployment to a zero-trust Windows and Mac estate. Managing and overseeing Azure AD, Office 365, and Kandji MDM. Scripting PowerShell (Windows), Bash, and Shell (Mac) automations. Responding as a T2 resource to MS365, MDM, and Azure-related tickets. Implementing cross-tool integrations (SSO, data sharing, automation). Supporting the deployment, onboarding, and offboarding of end-users. Advocating for improved use of tooling. Undertaking ad-hoc projects and other activities as required. Working with the project manager, Technology manager, and other stakeholders to establish delivery approaches and plans. Supporting the Project Manager and Project Team in building and deploying designed solutions. System Administration: Microsoft Intune Kandji (Mac MDM) Azure Ensuring end-user devices are fully supported and effectively managed. Supporting the service desk: Assisting the Service Desk for call escalation and 3rd line support when necessary. Writing internal documentation to aid in the development of service desk engineers. Training and mentoring 1st/2nd line engineers. Desirable Qualifications, we'd LOVE to see Degree in Computer Science, Information Technology, or equivalent job experience. Microsoft 365 Certified: Modern Desktop Administrator Associate. Any expert-level M365 and/or Azure certifications are very advantageous. Confidently writing PowerShell scripts that automate environment standup. Experience & Skills we'd be keen to see on the CV Strong knowledge of all MS365 offerings and some Azure offerings. Ideally some experience in ITIL v3/v4. Willingness to work with leadership to develop a technical roadmap. Ability to work through diagnostic issues and assist in development. Excellent knowledge of the Microsoft Azure platform, particularly Intune. Excellent teamwork skills balanced with the ability to work independently. To connect with us and explore this exciting opportunity further, please reach out to us on LinkedIn or email me directly at axata (dot) gurung (at) circlerecruitment (dot) com. We eagerly await your application and the potential to welcome you to our team. Happy job hunting! Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
IT Support Engineer - Microsoft Office Top opportunity for an IT Support Analyst to join a rapidly growing IT MSP based in the picturesque Northamptonshire countryside. As a 1st Line and 2nd Line Support Engineer you will be taking calls from a range of clients with technical IT issues around the systems, products and services. Working from beautiful offices you will benefit from a hybrid home working split and a great company culture. It's an excellent environment for technical development and progression and a chance to further develop your skills around - Microsoft Office 365, Windows 10, Cloud technologies and more. Sponsored vendor training available. Role/ Responsibilities The ideal 1st Line and 2nd Line Support Engineers will have experience of troubleshooting and issue resolution and be able to communicate with the end user at all levels of understanding and status. If the issue is more serious and complex, you will support the customer through the Support Team process and make sure you bring more senior colleagues to help. To ensure that all support calls undertaken are correctly recorded on the ICT helpdesk system, with their solutions and are promptly actioned and recorded within required SLA's. Maintenance of ICT suites, PCs and other equipment that the ICT Support Team is responsible for Ensuring that ICT Support requests are dealt with promptly, and are either resolved or escalated to the appropriate level Technical skills should include good all-round IT skills, experience of Windows 7 and later the Microsoft Office suite of Word, Excel, PowerPoint along with Office 365. Desirable skills would be basic SQL skills, SharePoint and Cisco CCNA Must have worked in an IT Helpdesk type environment before and hold a full driving licence. Experience/qualifications Maths and English C and above Good Communication skills and have a clear telephone voice Troubleshooting & Issue Resolution System Implementation Microsoft Certified Professional (MCP), Microsoft Certified System Engineer (MCSE), CompTIA Network+, CompTIA A+
Feb 01, 2022
Full time
IT Support Engineer - Microsoft Office Top opportunity for an IT Support Analyst to join a rapidly growing IT MSP based in the picturesque Northamptonshire countryside. As a 1st Line and 2nd Line Support Engineer you will be taking calls from a range of clients with technical IT issues around the systems, products and services. Working from beautiful offices you will benefit from a hybrid home working split and a great company culture. It's an excellent environment for technical development and progression and a chance to further develop your skills around - Microsoft Office 365, Windows 10, Cloud technologies and more. Sponsored vendor training available. Role/ Responsibilities The ideal 1st Line and 2nd Line Support Engineers will have experience of troubleshooting and issue resolution and be able to communicate with the end user at all levels of understanding and status. If the issue is more serious and complex, you will support the customer through the Support Team process and make sure you bring more senior colleagues to help. To ensure that all support calls undertaken are correctly recorded on the ICT helpdesk system, with their solutions and are promptly actioned and recorded within required SLA's. Maintenance of ICT suites, PCs and other equipment that the ICT Support Team is responsible for Ensuring that ICT Support requests are dealt with promptly, and are either resolved or escalated to the appropriate level Technical skills should include good all-round IT skills, experience of Windows 7 and later the Microsoft Office suite of Word, Excel, PowerPoint along with Office 365. Desirable skills would be basic SQL skills, SharePoint and Cisco CCNA Must have worked in an IT Helpdesk type environment before and hold a full driving licence. Experience/qualifications Maths and English C and above Good Communication skills and have a clear telephone voice Troubleshooting & Issue Resolution System Implementation Microsoft Certified Professional (MCP), Microsoft Certified System Engineer (MCSE), CompTIA Network+, CompTIA A+
Our client is looking for a 2nd Line IT Support analyst on a Permanent basis paying between £24k - 26k pa + 2k on call allowance. You will be responsible for providing remote and on-site IT support for users located at the clients offices and remote bases during normal business hours and out-of-hours through the on-call rota. You will play a part in the maintenance and support of the IT & Telecommunications environments, proactive monitoring of systems and assist with new projects and implementations. Skills/Experience Provide comprehensive support and training to staff using the IT systems including Workstation based applications and Cisco Telephony across the company, including working with third party support organisations to ensure timely fixes are achieved and that service standards maintained Monitor and resolve 2nd/3rd line Service Desk calls in accordance with defined SLA's Provide expert advice to 1st/2nd line support staff at all locations Qualified to diploma level in the field of Information Technology or equivalent education and experience combined Microsoft or IBM Certified Professional Knowledge of networking and network protocols for basic connectivity testing Knowledge of Information Governance and Security and confidentiality issues An understanding of the work undertaken by standards bodies such as BSI, CEN, ISO and W3C Project Management skills Knowledge of ITIL practices and procedures Familiarity with web-based data management A good understanding of computers including hardware, networking and Microsoft software environments Customer service driven High levels of self-confidence, self-knowledge and awareness Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Nov 05, 2021
Full time
Our client is looking for a 2nd Line IT Support analyst on a Permanent basis paying between £24k - 26k pa + 2k on call allowance. You will be responsible for providing remote and on-site IT support for users located at the clients offices and remote bases during normal business hours and out-of-hours through the on-call rota. You will play a part in the maintenance and support of the IT & Telecommunications environments, proactive monitoring of systems and assist with new projects and implementations. Skills/Experience Provide comprehensive support and training to staff using the IT systems including Workstation based applications and Cisco Telephony across the company, including working with third party support organisations to ensure timely fixes are achieved and that service standards maintained Monitor and resolve 2nd/3rd line Service Desk calls in accordance with defined SLA's Provide expert advice to 1st/2nd line support staff at all locations Qualified to diploma level in the field of Information Technology or equivalent education and experience combined Microsoft or IBM Certified Professional Knowledge of networking and network protocols for basic connectivity testing Knowledge of Information Governance and Security and confidentiality issues An understanding of the work undertaken by standards bodies such as BSI, CEN, ISO and W3C Project Management skills Knowledge of ITIL practices and procedures Familiarity with web-based data management A good understanding of computers including hardware, networking and Microsoft software environments Customer service driven High levels of self-confidence, self-knowledge and awareness Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
International Students House
London, United Kingdom
International Students House is looking for an IT Support Analyst to provide 1st and 2nd line support across the IT infrastructure.
Job Responsibilities:
Respond to IT tickets promptly in a professional manner, and follow up appropriately, escalating complex issues to the IT Manager
Liaise with external providers (network, EPOS, CRM etc.) in order to resolve issues and implement updates.
Set up and configuring PCs and software
Set up and administration of users Active Directory, email accounts and network user profiles
Undertake projects assigned by the IT Manager.
Perform and record daily checks (backups and antivirus logs) and escalate any abnormal findings to the IT Manager.
Ensure IT Assets are documented
Setup phones and computers for meetings, training or relocations
Desired Knowledge, Skills, & Experience
Minimum of 3 years’ experience in a business IT support role
Microsoft Certified Solutions Associate or COMPTIA A+ and COMPTIA Network+ certified
Excellent knowledge of Windows 10 and Microsoft Office
Basic networking skills (TCP/IP, Wifi, switches, routers, LAN, WAN, VPN)
Basic server skills (Windows 2008 R2, Windows 2012 R2)
MAC Lion, Sierra and MAC Applications
Smartphones and tablets mobile device management
Active Directory User administration
365 administration and Office 365 apps such as Planner, Teams, Sharepoint
Remote support tools (Dameware, RDP etc)
Knowledge of various laptop and desktop models
Printer troubleshooting
Backup and imaging software
Asset management and disposal
Experience of anti-virus software in a business environment
Personal Attributes
Proactive. Ability to work independently and keep busy during quiet periods
Punctual and presentable
Articulate and very professional communication skills
Team player and approachable.
Education
Educated to degree level (desirable)
Relevant I.T qualifications (desirable)
Please note that only candidates with the legal right to work in the UK will be considered.
Dec 21, 2017
Full time
International Students House is looking for an IT Support Analyst to provide 1st and 2nd line support across the IT infrastructure.
Job Responsibilities:
Respond to IT tickets promptly in a professional manner, and follow up appropriately, escalating complex issues to the IT Manager
Liaise with external providers (network, EPOS, CRM etc.) in order to resolve issues and implement updates.
Set up and configuring PCs and software
Set up and administration of users Active Directory, email accounts and network user profiles
Undertake projects assigned by the IT Manager.
Perform and record daily checks (backups and antivirus logs) and escalate any abnormal findings to the IT Manager.
Ensure IT Assets are documented
Setup phones and computers for meetings, training or relocations
Desired Knowledge, Skills, & Experience
Minimum of 3 years’ experience in a business IT support role
Microsoft Certified Solutions Associate or COMPTIA A+ and COMPTIA Network+ certified
Excellent knowledge of Windows 10 and Microsoft Office
Basic networking skills (TCP/IP, Wifi, switches, routers, LAN, WAN, VPN)
Basic server skills (Windows 2008 R2, Windows 2012 R2)
MAC Lion, Sierra and MAC Applications
Smartphones and tablets mobile device management
Active Directory User administration
365 administration and Office 365 apps such as Planner, Teams, Sharepoint
Remote support tools (Dameware, RDP etc)
Knowledge of various laptop and desktop models
Printer troubleshooting
Backup and imaging software
Asset management and disposal
Experience of anti-virus software in a business environment
Personal Attributes
Proactive. Ability to work independently and keep busy during quiet periods
Punctual and presentable
Articulate and very professional communication skills
Team player and approachable.
Education
Educated to degree level (desirable)
Relevant I.T qualifications (desirable)
Please note that only candidates with the legal right to work in the UK will be considered.
Skills: MCP. Microsoft Certification. MCDST. Desktop. 1st Line. Helpdesk. Windows 8. Office 2013. Office365. Blackberry. Apple. Antivirus. Networking. Backup. Virtualisation. IT Services. MSP.
Benefits: Bonus. Holiday rising up to 25 days with years of service. Company pension. Death in service insurance. Healthcare. Interest-free travel loan. Cycle to work scheme. Subsidised cafeteria. Microsoft Training and Certifications. Impressive Offices.
Why do you want to work for this company?...
Our client is a Microsoft Gold Certified Partner and have fantastic partnerships with large brands such as Microsoft, Dell, HP and ConnectWise just to name a few. They believe training is very important and aim to fill the full potential for all of their staff!
Our client has been providing business IT support since 1987, and their top five longest-standing clients have trusted them to look after their IT requirements for over 100 years in total, which is quite an achievement. So you can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best they can.
What would this role involve?...
• Provide excellent customer service to external clients
• Troubleshoot problems by telephone, remote access and on-site visits
• Help improve company systems, procedures and knowledge
• System builds, configuration and installation (remote or on-site)
• Diligent documentation and time-keeping
Have you got what they need?...
• Must be confident communicating with people by telephone, email and in person
• Are well-organised, thorough and able to plan and deliver complex projects to tight deadlines
• Enjoy helping people and working in a team, learning quickly and sharing knowledge
• Must have at least 1 Microsoft Certification – MCP relating to desktop support and want to gain certifications rapidly in order to advance your career.
• Love technology: especially Microsoft (Windows 8, Office 2013, Office365) BlackBerry, Apple, antivirus, networking, backup, virtualisation.
• Have spent at least one year in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients)
Is this a match made in heaven?
Need to know more?
Go for it! Don’t delay, apply TODAY!!
Skills: MCP. Microsoft Certification. MCDST. Desktop. 1st Line. Helpdesk. Windows 8. Office 2013. Office365. Blackberry. Apple. Antivirus. Networking. Backup. Virtualisation. IT Services. MSP.
Benefits: Bonus. Holiday rising up to 25 days with years of service. Company pension. Death in service insurance. Healthcare. Interest-free travel loan. Cycle to work scheme. Subsidised cafeteria. Microsoft Training and Certifications. Impressive Offices.
Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation
Sep 09, 2016
Skills: MCP. Microsoft Certification. MCDST. Desktop. 1st Line. Helpdesk. Windows 8. Office 2013. Office365. Blackberry. Apple. Antivirus. Networking. Backup. Virtualisation. IT Services. MSP.
Benefits: Bonus. Holiday rising up to 25 days with years of service. Company pension. Death in service insurance. Healthcare. Interest-free travel loan. Cycle to work scheme. Subsidised cafeteria. Microsoft Training and Certifications. Impressive Offices.
Why do you want to work for this company?...
Our client is a Microsoft Gold Certified Partner and have fantastic partnerships with large brands such as Microsoft, Dell, HP and ConnectWise just to name a few. They believe training is very important and aim to fill the full potential for all of their staff!
Our client has been providing business IT support since 1987, and their top five longest-standing clients have trusted them to look after their IT requirements for over 100 years in total, which is quite an achievement. So you can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best they can.
What would this role involve?...
• Provide excellent customer service to external clients
• Troubleshoot problems by telephone, remote access and on-site visits
• Help improve company systems, procedures and knowledge
• System builds, configuration and installation (remote or on-site)
• Diligent documentation and time-keeping
Have you got what they need?...
• Must be confident communicating with people by telephone, email and in person
• Are well-organised, thorough and able to plan and deliver complex projects to tight deadlines
• Enjoy helping people and working in a team, learning quickly and sharing knowledge
• Must have at least 1 Microsoft Certification – MCP relating to desktop support and want to gain certifications rapidly in order to advance your career.
• Love technology: especially Microsoft (Windows 8, Office 2013, Office365) BlackBerry, Apple, antivirus, networking, backup, virtualisation.
• Have spent at least one year in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients)
Is this a match made in heaven?
Need to know more?
Go for it! Don’t delay, apply TODAY!!
Skills: MCP. Microsoft Certification. MCDST. Desktop. 1st Line. Helpdesk. Windows 8. Office 2013. Office365. Blackberry. Apple. Antivirus. Networking. Backup. Virtualisation. IT Services. MSP.
Benefits: Bonus. Holiday rising up to 25 days with years of service. Company pension. Death in service insurance. Healthcare. Interest-free travel loan. Cycle to work scheme. Subsidised cafeteria. Microsoft Training and Certifications. Impressive Offices.
Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation
Skills: MCP. Microsoft Certification. MCDST. Desktop. 1st Line. Helpdesk. Windows 8. Office 2013. Office365. Blackberry. Apple. Antivirus. Networking. Backup. Virtualisation. IT Services. MSP.
Benefits: Bonus. Holiday rising up to 25 days with years of service. Company pension. Death in service insurance. Healthcare. Interest-free travel loan. Cycle to work scheme. Subsidised cafeteria. Microsoft Training and Certifications. Impressive Offices.
Why do you want to work for this company?...
Our client is a Microsoft Gold Certified Partner and have fantastic partnerships with large brands such as Microsoft, Dell, HP and ConnectWise just to name a few. They believe training is very important and aim to fill the full potential for all of their staff!
Our client has been providing business IT support since 1987, and their top five longest-standing clients have trusted them to look after their IT requirements for over 100 years in total, which is quite an achievement. So you can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best they can.
What would this role involve?...
• Provide excellent customer service to external clients
• Troubleshoot problems by telephone, remote access and on-site visits
• Help improve company systems, procedures and knowledge
• System builds, configuration and installation (remote or on-site)
• Diligent documentation and time-keeping
Have you got what they need?...
• Must be confident communicating with people by telephone, email and in person
• Are well-organised, thorough and able to plan and deliver complex projects to tight deadlines
• Enjoy helping people and working in a team, learning quickly and sharing knowledge
• Must have at least 1 Microsoft Certification – MCP relating to desktop support and want to gain certifications rapidly in order to advance your career.
• Love technology: especially Microsoft (Windows 8, Office 2013, Office365) BlackBerry, Apple, antivirus, networking, backup, virtualisation.
• Have spent at least one year in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients)
Is this a match made in heaven?
Need to know more?
Go for it! Don’t delay, apply TODAY!!
Skills: MCP. Microsoft Certification. MCDST. Desktop. 1st Line. Helpdesk. Windows 8. Office 2013. Office365. Blackberry. Apple. Antivirus. Networking. Backup. Virtualisation. IT Services. MSP.
Benefits: Bonus. Holiday rising up to 25 days with years of service. Company pension. Death in service insurance. Healthcare. Interest-free travel loan. Cycle to work scheme. Subsidised cafeteria. Microsoft Training and Certifications. Impressive Offices.
Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation
Sep 09, 2016
Skills: MCP. Microsoft Certification. MCDST. Desktop. 1st Line. Helpdesk. Windows 8. Office 2013. Office365. Blackberry. Apple. Antivirus. Networking. Backup. Virtualisation. IT Services. MSP.
Benefits: Bonus. Holiday rising up to 25 days with years of service. Company pension. Death in service insurance. Healthcare. Interest-free travel loan. Cycle to work scheme. Subsidised cafeteria. Microsoft Training and Certifications. Impressive Offices.
Why do you want to work for this company?...
Our client is a Microsoft Gold Certified Partner and have fantastic partnerships with large brands such as Microsoft, Dell, HP and ConnectWise just to name a few. They believe training is very important and aim to fill the full potential for all of their staff!
Our client has been providing business IT support since 1987, and their top five longest-standing clients have trusted them to look after their IT requirements for over 100 years in total, which is quite an achievement. So you can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best they can.
What would this role involve?...
• Provide excellent customer service to external clients
• Troubleshoot problems by telephone, remote access and on-site visits
• Help improve company systems, procedures and knowledge
• System builds, configuration and installation (remote or on-site)
• Diligent documentation and time-keeping
Have you got what they need?...
• Must be confident communicating with people by telephone, email and in person
• Are well-organised, thorough and able to plan and deliver complex projects to tight deadlines
• Enjoy helping people and working in a team, learning quickly and sharing knowledge
• Must have at least 1 Microsoft Certification – MCP relating to desktop support and want to gain certifications rapidly in order to advance your career.
• Love technology: especially Microsoft (Windows 8, Office 2013, Office365) BlackBerry, Apple, antivirus, networking, backup, virtualisation.
• Have spent at least one year in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients)
Is this a match made in heaven?
Need to know more?
Go for it! Don’t delay, apply TODAY!!
Skills: MCP. Microsoft Certification. MCDST. Desktop. 1st Line. Helpdesk. Windows 8. Office 2013. Office365. Blackberry. Apple. Antivirus. Networking. Backup. Virtualisation. IT Services. MSP.
Benefits: Bonus. Holiday rising up to 25 days with years of service. Company pension. Death in service insurance. Healthcare. Interest-free travel loan. Cycle to work scheme. Subsidised cafeteria. Microsoft Training and Certifications. Impressive Offices.
Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation
Skills: MCP. Microsoft Certification. MCDST. Desktop. 1st Line. Helpdesk. Windows 8. Office 2013. Office365. Blackberry. Apple. Antivirus. Networking. Backup. Virtualisation. IT Services. MSP.
Benefits: Bonus. Holiday rising up to 25 days with years of service. Company pension. Death in service insurance. Healthcare. Interest-free travel loan. Cycle to work scheme. Subsidised cafeteria. Microsoft Training and Certifications. Impressive Offices.
Why do you want to work for this company?...
Our client is a Microsoft Gold Certified Partner and have fantastic partnerships with large brands such as Microsoft, Dell, HP and ConnectWise just to name a few. They believe training is very important and aim to fill the full potential for all of their staff!
Our client has been providing business IT support since 1987, and their top five longest-standing clients have trusted them to look after their IT requirements for over 100 years in total, which is quite an achievement. So you can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best they can.
What would this role involve?...
• Provide excellent customer service to external clients
• Troubleshoot problems by telephone, remote access and on-site visits
• Help improve company systems, procedures and knowledge
• System builds, configuration and installation (remote or on-site)
• Diligent documentation and time-keeping
Have you got what they need?...
• Must be confident communicating with people by telephone, email and in person
• Are well-organised, thorough and able to plan and deliver complex projects to tight deadlines
• Enjoy helping people and working in a team, learning quickly and sharing knowledge
• Must have at least 1 Microsoft Certification – MCP relating to desktop support and want to gain certifications rapidly in order to advance your career.
• Love technology: especially Microsoft (Windows 8, Office 2013, Office365) BlackBerry, Apple, antivirus, networking, backup, virtualisation.
• Have spent at least one year in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients)
Is this a match made in heaven?
Need to know more?
Go for it! Don’t delay, apply TODAY!!
Skills: MCP. Microsoft Certification. MCDST. Desktop. 1st Line. Helpdesk. Windows 8. Office 2013. Office365. Blackberry. Apple. Antivirus. Networking. Backup. Virtualisation. IT Services. MSP.
Benefits: Bonus. Holiday rising up to 25 days with years of service. Company pension. Death in service insurance. Healthcare. Interest-free travel loan. Cycle to work scheme. Subsidised cafeteria. Microsoft Training and Certifications. Impressive Offices.
Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation
Sep 09, 2016
Skills: MCP. Microsoft Certification. MCDST. Desktop. 1st Line. Helpdesk. Windows 8. Office 2013. Office365. Blackberry. Apple. Antivirus. Networking. Backup. Virtualisation. IT Services. MSP.
Benefits: Bonus. Holiday rising up to 25 days with years of service. Company pension. Death in service insurance. Healthcare. Interest-free travel loan. Cycle to work scheme. Subsidised cafeteria. Microsoft Training and Certifications. Impressive Offices.
Why do you want to work for this company?...
Our client is a Microsoft Gold Certified Partner and have fantastic partnerships with large brands such as Microsoft, Dell, HP and ConnectWise just to name a few. They believe training is very important and aim to fill the full potential for all of their staff!
Our client has been providing business IT support since 1987, and their top five longest-standing clients have trusted them to look after their IT requirements for over 100 years in total, which is quite an achievement. So you can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best they can.
What would this role involve?...
• Provide excellent customer service to external clients
• Troubleshoot problems by telephone, remote access and on-site visits
• Help improve company systems, procedures and knowledge
• System builds, configuration and installation (remote or on-site)
• Diligent documentation and time-keeping
Have you got what they need?...
• Must be confident communicating with people by telephone, email and in person
• Are well-organised, thorough and able to plan and deliver complex projects to tight deadlines
• Enjoy helping people and working in a team, learning quickly and sharing knowledge
• Must have at least 1 Microsoft Certification – MCP relating to desktop support and want to gain certifications rapidly in order to advance your career.
• Love technology: especially Microsoft (Windows 8, Office 2013, Office365) BlackBerry, Apple, antivirus, networking, backup, virtualisation.
• Have spent at least one year in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients)
Is this a match made in heaven?
Need to know more?
Go for it! Don’t delay, apply TODAY!!
Skills: MCP. Microsoft Certification. MCDST. Desktop. 1st Line. Helpdesk. Windows 8. Office 2013. Office365. Blackberry. Apple. Antivirus. Networking. Backup. Virtualisation. IT Services. MSP.
Benefits: Bonus. Holiday rising up to 25 days with years of service. Company pension. Death in service insurance. Healthcare. Interest-free travel loan. Cycle to work scheme. Subsidised cafeteria. Microsoft Training and Certifications. Impressive Offices.
Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation
1st-2nd Line Support Engineers
Permanent
Cheltenham
Salary £15,000 - £27,000 dependant on experience.
I am currently representing a growing MSP in the Cheltenham area, who are looking for 1st and 2nd Line Support Engineers to join their service desk on a Permanent Basis. My client provides IT Solutions to blue chip companies across the Gloucestershire area, from IT Support and Managed Services to Infrastructure, Networking and Data/Voice Cabling.
This is an ideal opportunity for someone who has gained IT qualifications and some Service Desk experience in a MSP environment. Likewise, this would also be ideal for a more experienced IT Support candidate who has worked in a variety of 1st/2nd line roles with a small user base and is looking to increase this to hundreds/thousands.
The successful candidates will hold a full UK driving license because these opportunities are based both in the office on the Service Desk and also field based on client sites.
Key Skills:
- Proven experience of supporting Windows 7 and 8/10
- Previous administration of Active Directory/User Management
- 1st/2nd Line Support with Networking/Printing issues
- Experience supporting core business applications
- Basic Network troubleshooting (TCP/IP)
- Good all-rounder with troubleshooting and fault finding
- A high level of communication skills to include a concise and confident telephone manner
If you have worked with any of the following you will have a distinct advantage in your application:
- Microsoft Active Directory
- Microsoft Servers
- MS Office + Office applications
- Domain Name services
- IP Networking
- Desktop Operating System
This is a fantastic opportunity to join a unique company on a Permanent Basis, where there is bags of potential to grow in the future and you will be given at least two certified training courses per week. Please note that although this role is working office hours Mon-Fri, some evening/weekend work will be required on an on-call basis although this will not be regular and there will be an allowance provided.
If the above appeals to you, and you meet the criteria as specified, please contact Trish Hughes at Adecco Cheltenham today!
Adecco is an employment agency and an equal opportunities employer. Due to the high volume of responses to our advertising we are unable to respond to all candidates directly. If you have not heard from us within 4 working days then please assume that on this occasion your application has been unsuccessful.
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Sep 09, 2016
1st-2nd Line Support Engineers
Permanent
Cheltenham
Salary £15,000 - £27,000 dependant on experience.
I am currently representing a growing MSP in the Cheltenham area, who are looking for 1st and 2nd Line Support Engineers to join their service desk on a Permanent Basis. My client provides IT Solutions to blue chip companies across the Gloucestershire area, from IT Support and Managed Services to Infrastructure, Networking and Data/Voice Cabling.
This is an ideal opportunity for someone who has gained IT qualifications and some Service Desk experience in a MSP environment. Likewise, this would also be ideal for a more experienced IT Support candidate who has worked in a variety of 1st/2nd line roles with a small user base and is looking to increase this to hundreds/thousands.
The successful candidates will hold a full UK driving license because these opportunities are based both in the office on the Service Desk and also field based on client sites.
Key Skills:
- Proven experience of supporting Windows 7 and 8/10
- Previous administration of Active Directory/User Management
- 1st/2nd Line Support with Networking/Printing issues
- Experience supporting core business applications
- Basic Network troubleshooting (TCP/IP)
- Good all-rounder with troubleshooting and fault finding
- A high level of communication skills to include a concise and confident telephone manner
If you have worked with any of the following you will have a distinct advantage in your application:
- Microsoft Active Directory
- Microsoft Servers
- MS Office + Office applications
- Domain Name services
- IP Networking
- Desktop Operating System
This is a fantastic opportunity to join a unique company on a Permanent Basis, where there is bags of potential to grow in the future and you will be given at least two certified training courses per week. Please note that although this role is working office hours Mon-Fri, some evening/weekend work will be required on an on-call basis although this will not be regular and there will be an allowance provided.
If the above appeals to you, and you meet the criteria as specified, please contact Trish Hughes at Adecco Cheltenham today!
Adecco is an employment agency and an equal opportunities employer. Due to the high volume of responses to our advertising we are unable to respond to all candidates directly. If you have not heard from us within 4 working days then please assume that on this occasion your application has been unsuccessful.
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Skills: MCP. Microsoft Certification. MCDST. Desktop. 1st Line. Helpdesk. Windows 8. Office 2013. Office365. Blackberry. Apple. Antivirus. Networking. Backup. Virtualisation. IT Services. MSP.
Benefits: Bonus. Holiday rising up to 25 days with years of service. Company pension. Death in service insurance. Healthcare. Interest-free travel loan. Cycle to work scheme. Subsidised cafeteria. Microsoft Training and Certifications. Impressive Offices.
Why do you want to work for this company?...
Our client is a Microsoft Gold Certified Partner and have fantastic partnerships with large brands such as Microsoft, Dell, HP and ConnectWise just to name a few. They believe training is very important and aim to fill the full potential for all of their staff!
Our client has been providing business IT support since 1987, and their top five longest-standing clients have trusted them to look after their IT requirements for over 100 years in total, which is quite an achievement. So you can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best they can.
What would this role involve?...
• Provide excellent customer service to external clients
• Troubleshoot problems by telephone, remote access and on-site visits
• Help improve company systems, procedures and knowledge
• System builds, configuration and installation (remote or on-site)
• Diligent documentation and time-keeping
Have you got what they need?...
• Must be confident communicating with people by telephone, email and in person
• Are well-organised, thorough and able to plan and deliver complex projects to tight deadlines
• Enjoy helping people and working in a team, learning quickly and sharing knowledge
• Must have at least 1 Microsoft Certification – MCP relating to desktop support and want to gain certifications rapidly in order to advance your career.
• Love technology: especially Microsoft (Windows 8, Office 2013, Office365) BlackBerry, Apple, antivirus, networking, backup, virtualisation.
• Have spent at least one year in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients)
Is this a match made in heaven?
Need to know more?
Go for it! Don’t delay, apply TODAY!!
Skills: MCP. Microsoft Certification. MCDST. Desktop. 1st Line. Helpdesk. Windows 8. Office 2013. Office365. Blackberry. Apple. Antivirus. Networking. Backup. Virtualisation. IT Services. MSP.
Benefits: Bonus. Holiday rising up to 25 days with years of service. Company pension. Death in service insurance. Healthcare. Interest-free travel loan. Cycle to work scheme. Subsidised cafeteria. Microsoft Training and Certifications. Impressive Offices.
Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation
Sep 09, 2016
Skills: MCP. Microsoft Certification. MCDST. Desktop. 1st Line. Helpdesk. Windows 8. Office 2013. Office365. Blackberry. Apple. Antivirus. Networking. Backup. Virtualisation. IT Services. MSP.
Benefits: Bonus. Holiday rising up to 25 days with years of service. Company pension. Death in service insurance. Healthcare. Interest-free travel loan. Cycle to work scheme. Subsidised cafeteria. Microsoft Training and Certifications. Impressive Offices.
Why do you want to work for this company?...
Our client is a Microsoft Gold Certified Partner and have fantastic partnerships with large brands such as Microsoft, Dell, HP and ConnectWise just to name a few. They believe training is very important and aim to fill the full potential for all of their staff!
Our client has been providing business IT support since 1987, and their top five longest-standing clients have trusted them to look after their IT requirements for over 100 years in total, which is quite an achievement. So you can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best they can.
What would this role involve?...
• Provide excellent customer service to external clients
• Troubleshoot problems by telephone, remote access and on-site visits
• Help improve company systems, procedures and knowledge
• System builds, configuration and installation (remote or on-site)
• Diligent documentation and time-keeping
Have you got what they need?...
• Must be confident communicating with people by telephone, email and in person
• Are well-organised, thorough and able to plan and deliver complex projects to tight deadlines
• Enjoy helping people and working in a team, learning quickly and sharing knowledge
• Must have at least 1 Microsoft Certification – MCP relating to desktop support and want to gain certifications rapidly in order to advance your career.
• Love technology: especially Microsoft (Windows 8, Office 2013, Office365) BlackBerry, Apple, antivirus, networking, backup, virtualisation.
• Have spent at least one year in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients)
Is this a match made in heaven?
Need to know more?
Go for it! Don’t delay, apply TODAY!!
Skills: MCP. Microsoft Certification. MCDST. Desktop. 1st Line. Helpdesk. Windows 8. Office 2013. Office365. Blackberry. Apple. Antivirus. Networking. Backup. Virtualisation. IT Services. MSP.
Benefits: Bonus. Holiday rising up to 25 days with years of service. Company pension. Death in service insurance. Healthcare. Interest-free travel loan. Cycle to work scheme. Subsidised cafeteria. Microsoft Training and Certifications. Impressive Offices.
Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation
IT Support Technician - South Wales - up to £18,000 per annum
We are looking for an enthusiastic individual who would like to further their IT Support career with a well-known organisation based in South Wales.
Reporting to the IT Support Team Leader you will join an existing Support team, providing assistance to users of company IT Systems. You will provide first and second line support to clients, who make contact with our support team primarily via an internal help desk, but also via email, and telephone.
Dealing with a varied level of IT user, from novices through to technical administrators, you will take initial enquiries and lead them through to a successful resolution, working with other members of staff in the server and development teams. Enquiries will relate to bespoke systems, Microsoft products, networking, telephones, and hardware.
Having a good team ethic is a must. The individual will have sound organisational and time management skills.
ROLE RESPONSIBILITIES
*Providing 1st and 2nd line ICT support
*Assisting in IT Department projects
*Maintaining the firm's asset management system
*Answering telephone calls made to the ICT helpdesk. Whenever possible providing solutions over the telephone or via remote desktop, or if necessary visiting the user's workstation, or asking an alternative member of the support team to assist
*Provide ICT support quickly and efficiently. Keeping users informed of any problems that may delay the provision of a solution
*Support for the following applications:
oWindows 7
oMicrosoft Office 2010
oOutlook / Exchange
oHP System's
*Ensure all users are able to use ICT equipment and if necessary provide training
*Installation of programs and customising of software to suit a user's needs
*Setting up of ICT hardware, including PC's, printers, scanners, mobile devices and any other relevant equipment
*Assisting in office moves
*Provide support to colleagues in the team to maintain telephone handsets and the telephone network in Cardiff office
TECHNICAL SKILLS/QUALIFICATIONS
Skills & Qualifications
*A high level of IT literacy, be fully conversant in Office 2007 and have knowledge of Office 2010 applications. Be able to demonstrate experience working with various computing platforms and applications
*Excellent communication coupled with the ability to be well organised
*A professional approach whilst dealing with any support issues
*Be able to prioritise user problems dependent on urgency
*GCSE Maths & English
*Beneficial but not essential computing qualification GCSE or higher
*Beneficial but not essential any Microsoft Certified Professional qualifications
For more information on this great new opportunity please apply now for an informative discussion and a full, detailed job description.
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
Feb 21, 2016
IT Support Technician - South Wales - up to £18,000 per annum
We are looking for an enthusiastic individual who would like to further their IT Support career with a well-known organisation based in South Wales.
Reporting to the IT Support Team Leader you will join an existing Support team, providing assistance to users of company IT Systems. You will provide first and second line support to clients, who make contact with our support team primarily via an internal help desk, but also via email, and telephone.
Dealing with a varied level of IT user, from novices through to technical administrators, you will take initial enquiries and lead them through to a successful resolution, working with other members of staff in the server and development teams. Enquiries will relate to bespoke systems, Microsoft products, networking, telephones, and hardware.
Having a good team ethic is a must. The individual will have sound organisational and time management skills.
ROLE RESPONSIBILITIES
*Providing 1st and 2nd line ICT support
*Assisting in IT Department projects
*Maintaining the firm's asset management system
*Answering telephone calls made to the ICT helpdesk. Whenever possible providing solutions over the telephone or via remote desktop, or if necessary visiting the user's workstation, or asking an alternative member of the support team to assist
*Provide ICT support quickly and efficiently. Keeping users informed of any problems that may delay the provision of a solution
*Support for the following applications:
oWindows 7
oMicrosoft Office 2010
oOutlook / Exchange
oHP System's
*Ensure all users are able to use ICT equipment and if necessary provide training
*Installation of programs and customising of software to suit a user's needs
*Setting up of ICT hardware, including PC's, printers, scanners, mobile devices and any other relevant equipment
*Assisting in office moves
*Provide support to colleagues in the team to maintain telephone handsets and the telephone network in Cardiff office
TECHNICAL SKILLS/QUALIFICATIONS
Skills & Qualifications
*A high level of IT literacy, be fully conversant in Office 2007 and have knowledge of Office 2010 applications. Be able to demonstrate experience working with various computing platforms and applications
*Excellent communication coupled with the ability to be well organised
*A professional approach whilst dealing with any support issues
*Be able to prioritise user problems dependent on urgency
*GCSE Maths & English
*Beneficial but not essential computing qualification GCSE or higher
*Beneficial but not essential any Microsoft Certified Professional qualifications
For more information on this great new opportunity please apply now for an informative discussion and a full, detailed job description.
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
Service Desk Analyst- York Are you passionate about delivering excellent customer service and want to help us support our clients within a FTSE 50 Organisation? Then this role may be for you. About the role Provide a first, and single, point of contact into our Client Service Desk for all their related business. Attain the highest levels of spoken and written communications in all dealings with users of the Service Desk. Reporting to the Service Desk Manager, you will be responsible for providing a 1 st /2 nd line support service for our Clients in a shift pattern spread across 07:00-18:00 Monday-Friday. There may be a requirement to work weekends on a rota basis About Capita | End User Services Capita End User Services is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 74,000 staff across the UK, Europe, South Africa and India. End User Services' solutions address the 'workplace of the future' and are designed to facilitate the mobility and productivity of employees, irrespective of their location or the device they're using. Enabling smarter use of corporate and personal devices by combining the best blend of devices, security services and productivity applications we improve productivity and user satisfaction. Our key areas are service management, managed workplace, on demand toolset and service integration and management (SIAM). We understand the technology and processes so we can provide a flexible approach to help achieve the best, end-to-end solution that delivers real, tangible benefits. What you will do: 1st Line support for our Client Provide a call-answering and logging function for them Carry out a wide range of fixes where there is the requirement to do so. Acting as a single point of contact for all users Responsible for logging IT, E-mail, and telephony queries into Incident Management System (Service Now). Identify priority calls and highlight potential problems to make sure that we constantly achieve tight SLA's and KPI's. To complete all work within ITIL framework Continuously improve the efficiency and quality of the service where necessary, manage calls through to resolution ensuring the customer and call system are updated and escalation procedures are complied with. Your experience will include: Good 1 st line service desk/helpdesk experience Background in Service Desk, Customer Service or Service Management environments. Good understanding/experience of active directory, Microsoft Office 2007/2010 (Word ,Excel, PowerPoint, Visio) Experience of using service management tool for incident, problem and change management Good understanding of support hardware- PCs/Printers/Laptops/Scanners/Routers/VOIP Ideally experience of using Service Now, Remedy, Heat, RMS or similar call logging system Strong aptitude for technical concepts. Ability to communicate with all levels of the organisation. Uses own initiative. Excellent interpersonal and customer service skills, written and verbal. Flexible to new technologies. Ability to work under pressure. Very good organisational skills and attention to detail. Smart and presentable. Ability to work effectively as a member of a team. Excellent timekeeper. Ideally have an understanding of ITIL and / or ITIL certified Ideally have knowledge of SCCM /Application Deployment and/or Citrix Ideally also have knowledge of mobile device management Willing to undergo security checks if successful What's in it for you? At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday ( after 2 years goes to 25 days and after 5 years to 27 days), company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment What we hope you will do next Help us find out more about you by completing our short application process - click apply now . Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
Feb 21, 2016
Service Desk Analyst- York Are you passionate about delivering excellent customer service and want to help us support our clients within a FTSE 50 Organisation? Then this role may be for you. About the role Provide a first, and single, point of contact into our Client Service Desk for all their related business. Attain the highest levels of spoken and written communications in all dealings with users of the Service Desk. Reporting to the Service Desk Manager, you will be responsible for providing a 1 st /2 nd line support service for our Clients in a shift pattern spread across 07:00-18:00 Monday-Friday. There may be a requirement to work weekends on a rota basis About Capita | End User Services Capita End User Services is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 74,000 staff across the UK, Europe, South Africa and India. End User Services' solutions address the 'workplace of the future' and are designed to facilitate the mobility and productivity of employees, irrespective of their location or the device they're using. Enabling smarter use of corporate and personal devices by combining the best blend of devices, security services and productivity applications we improve productivity and user satisfaction. Our key areas are service management, managed workplace, on demand toolset and service integration and management (SIAM). We understand the technology and processes so we can provide a flexible approach to help achieve the best, end-to-end solution that delivers real, tangible benefits. What you will do: 1st Line support for our Client Provide a call-answering and logging function for them Carry out a wide range of fixes where there is the requirement to do so. Acting as a single point of contact for all users Responsible for logging IT, E-mail, and telephony queries into Incident Management System (Service Now). Identify priority calls and highlight potential problems to make sure that we constantly achieve tight SLA's and KPI's. To complete all work within ITIL framework Continuously improve the efficiency and quality of the service where necessary, manage calls through to resolution ensuring the customer and call system are updated and escalation procedures are complied with. Your experience will include: Good 1 st line service desk/helpdesk experience Background in Service Desk, Customer Service or Service Management environments. Good understanding/experience of active directory, Microsoft Office 2007/2010 (Word ,Excel, PowerPoint, Visio) Experience of using service management tool for incident, problem and change management Good understanding of support hardware- PCs/Printers/Laptops/Scanners/Routers/VOIP Ideally experience of using Service Now, Remedy, Heat, RMS or similar call logging system Strong aptitude for technical concepts. Ability to communicate with all levels of the organisation. Uses own initiative. Excellent interpersonal and customer service skills, written and verbal. Flexible to new technologies. Ability to work under pressure. Very good organisational skills and attention to detail. Smart and presentable. Ability to work effectively as a member of a team. Excellent timekeeper. Ideally have an understanding of ITIL and / or ITIL certified Ideally have knowledge of SCCM /Application Deployment and/or Citrix Ideally also have knowledge of mobile device management Willing to undergo security checks if successful What's in it for you? At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday ( after 2 years goes to 25 days and after 5 years to 27 days), company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment What we hope you will do next Help us find out more about you by completing our short application process - click apply now . Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.