Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Aug 19, 2022
Full time
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
About the Role
The post-holder will be expected to support development of the Centre’s networked PC servers and all the online services they provide. You will be required to maintain optimum configuration and performance of the servers, the supported applications they run and any databases they hold.
About You
Applicants must hold a degree in a relevant subject or have substantial relevant experience. You must have systems administration experience supporting core business platforms using Microsoft based technologies (AD, ADFS, DNS, DFS, DHCP, IIS, etc) and infrastructure including Citrix and VMware ESXi/vSAN. Strong knowledge in storage technologies/connectivity is essential. In addition, experience of supporting a Checkpoint Next Gen security firewalls is desirable. You should be well organised, with the ability to work under pressure and meet deadlines. You will have strong communication skills and a friendly, positive, customer service-orientated disposition.
About the Department
Applications are invited for the post of Research Systems Analyst (PC) for the Barts CR-UK Centre. The Centre comprises of the Barts Cancer Institute and the Centre for Cancer Prevention and is at the forefront of cancer research in the areas of haematological malignancy, pancreatic cancer, women’s cancers and male genitourinary cancers.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.
The post is based at the Charterhouse Square Campus in London. It is full time (35 hours per week), permanent appointment, with an expected start date of 26/07/2021. The starting salary will be Grade 4, in the range of £34,220 - £40,194 per annum, inclusive of London Allowance.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Informal enquiries should be addressed to (Mohamed Ali) at mohamed.ali@qmul.ac.uk or on +44 (0) 020 7882 3547.
To apply for the role, please click the ‘apply’ button below.
The closing date for applications is 26th November 2021.
The School of Medicine and Athena SWAN Charter for Women in Science.
Valuing Diversity & Committed to Equality
Nov 16, 2021
Full time
About the Role
The post-holder will be expected to support development of the Centre’s networked PC servers and all the online services they provide. You will be required to maintain optimum configuration and performance of the servers, the supported applications they run and any databases they hold.
About You
Applicants must hold a degree in a relevant subject or have substantial relevant experience. You must have systems administration experience supporting core business platforms using Microsoft based technologies (AD, ADFS, DNS, DFS, DHCP, IIS, etc) and infrastructure including Citrix and VMware ESXi/vSAN. Strong knowledge in storage technologies/connectivity is essential. In addition, experience of supporting a Checkpoint Next Gen security firewalls is desirable. You should be well organised, with the ability to work under pressure and meet deadlines. You will have strong communication skills and a friendly, positive, customer service-orientated disposition.
About the Department
Applications are invited for the post of Research Systems Analyst (PC) for the Barts CR-UK Centre. The Centre comprises of the Barts Cancer Institute and the Centre for Cancer Prevention and is at the forefront of cancer research in the areas of haematological malignancy, pancreatic cancer, women’s cancers and male genitourinary cancers.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.
The post is based at the Charterhouse Square Campus in London. It is full time (35 hours per week), permanent appointment, with an expected start date of 26/07/2021. The starting salary will be Grade 4, in the range of £34,220 - £40,194 per annum, inclusive of London Allowance.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Informal enquiries should be addressed to (Mohamed Ali) at mohamed.ali@qmul.ac.uk or on +44 (0) 020 7882 3547.
To apply for the role, please click the ‘apply’ button below.
The closing date for applications is 26th November 2021.
The School of Medicine and Athena SWAN Charter for Women in Science.
Valuing Diversity & Committed to Equality
A fanastic Netzero client based in London is looking for another mid level software engineer to come and join their dynamic team. Great benefits and perks too. This role is 2 days in the office and 3 days WFH, based in Canary Wharf. At least 3 years' experience of coding Python with Django framework At least 3 years' experience with microservices and using related tools - e.g. Docker Docker Compose Kubernetes logstash and using messaging tools e.g. Rabbit MQ Apache Kafka. RESTful API development and management Transactional management. Databases - e.g. SQL PostgreSQL MongoDB and Linux OS. Experience with data science libraries is highly desire As a Full Stack Python Developer, you will be joining a growing team of software engineers, data modelers, and quants. As a team you will design, develop, and maintain the client's digital platform that comprises of multiple applications including settlements tools, forecasting, calculation engines, data portals, and other applications that the business requires to help the UK achieve Net Zero by 2050. You will be working with multiple different project teams covering generation areas such as nuclear, hydrogen, solar, and tidal power. Key Responsibilities This role is very hands-on with coding so you will need to be comfortable getting stuck in. Design highly scalable software solutions to improve functionality and system longevity. Work with technical business analysts and solution architects to fine tune requirements and ensure that wants are feasible and pragmatic and validate development tasks in Jira. Translate designs and wireframes into high quality code. Develop new user-facing features using React.js. Write front-end components using JavaScript, CSS and integrate with back-end Python components (possibly other languages). Develop modules that satisfy the functional and non-functional requirements. Coordinate deployments with Release Manager and monitor for successful integration. Manage design, build, test bug fix prerogatives. Prepare, review and build reusable components and front-end libraries. Build reusable components. Participate in the maintenance and improvement of existing applications. Optimise microservices for maximum performance. Contribute to the wider engineering team. Stay abreast of developments in web applications, analytics, programming languages. Skills Knowledge and Expertise At least 3 years' experience of coding Python and 1+ years using the Django framework. At least 1 year of coding in a front end capacity (preferably React but other languages will be considered) Microservices and using related tools - e.g. Docker, Docker Compose, Kubernetes, logstash and using messaging tools e.g. Rabbit MQ, Apache Kafka. RESTful API development and management, Transactional management. Databases - e.g. SQL, PostgreSQL, MongoDB and Linux OS. Experience with data science libraries is beneficial Performance Tuning. Solid understanding of design patterns and relevant implementation models. Solid understanding of DevOps tooling, GitLab, CI/CD, Jenkins, build pipelines and source control systems. Working knowledge of cloud infrastructure services: compute, storage, networking, hybrid connectivity, monitoring/logging, security and IAM. Knowledge of other languages (e.g. C#, C) a plus. Ideally previous experience in electricity and gas utilities sector.
Mar 29, 2024
Full time
A fanastic Netzero client based in London is looking for another mid level software engineer to come and join their dynamic team. Great benefits and perks too. This role is 2 days in the office and 3 days WFH, based in Canary Wharf. At least 3 years' experience of coding Python with Django framework At least 3 years' experience with microservices and using related tools - e.g. Docker Docker Compose Kubernetes logstash and using messaging tools e.g. Rabbit MQ Apache Kafka. RESTful API development and management Transactional management. Databases - e.g. SQL PostgreSQL MongoDB and Linux OS. Experience with data science libraries is highly desire As a Full Stack Python Developer, you will be joining a growing team of software engineers, data modelers, and quants. As a team you will design, develop, and maintain the client's digital platform that comprises of multiple applications including settlements tools, forecasting, calculation engines, data portals, and other applications that the business requires to help the UK achieve Net Zero by 2050. You will be working with multiple different project teams covering generation areas such as nuclear, hydrogen, solar, and tidal power. Key Responsibilities This role is very hands-on with coding so you will need to be comfortable getting stuck in. Design highly scalable software solutions to improve functionality and system longevity. Work with technical business analysts and solution architects to fine tune requirements and ensure that wants are feasible and pragmatic and validate development tasks in Jira. Translate designs and wireframes into high quality code. Develop new user-facing features using React.js. Write front-end components using JavaScript, CSS and integrate with back-end Python components (possibly other languages). Develop modules that satisfy the functional and non-functional requirements. Coordinate deployments with Release Manager and monitor for successful integration. Manage design, build, test bug fix prerogatives. Prepare, review and build reusable components and front-end libraries. Build reusable components. Participate in the maintenance and improvement of existing applications. Optimise microservices for maximum performance. Contribute to the wider engineering team. Stay abreast of developments in web applications, analytics, programming languages. Skills Knowledge and Expertise At least 3 years' experience of coding Python and 1+ years using the Django framework. At least 1 year of coding in a front end capacity (preferably React but other languages will be considered) Microservices and using related tools - e.g. Docker, Docker Compose, Kubernetes, logstash and using messaging tools e.g. Rabbit MQ, Apache Kafka. RESTful API development and management, Transactional management. Databases - e.g. SQL, PostgreSQL, MongoDB and Linux OS. Experience with data science libraries is beneficial Performance Tuning. Solid understanding of design patterns and relevant implementation models. Solid understanding of DevOps tooling, GitLab, CI/CD, Jenkins, build pipelines and source control systems. Working knowledge of cloud infrastructure services: compute, storage, networking, hybrid connectivity, monitoring/logging, security and IAM. Knowledge of other languages (e.g. C#, C) a plus. Ideally previous experience in electricity and gas utilities sector.
IT Operations Centre Analyst An exciting opportunity has become available within our IT Operations Centre Team! This is a hybrid working role that can be based in Peterborough or Chesterfield. This is a shift-based position with a mixture of days and nights. This does attract a competitive shift allowance. Role Purpose: Provide server, network and application monitoring including reporting, alerting and basic troubleshooting to ensure system stability across the Markerstudy environment. Manage incidents by responding to and coordinating activities for high priority systems and outage events triggered by existing monitoring tools or tickets dispatched from the Service Desk. Carry out support activities on behalf of other resolver teams as required. Help troubleshoot and solve system and service issues with resolver teams as required. Collaborate with technology colleagues, stakeholders and 3rd party partners. Contribute to a continuous improvement culture which will look to improve practices, knowledge, skills and processes to increase service levels to customers and users. Key Responsibilities: Monitoring - Monitor systems and services, ensuring issues are identified and alerted / escalated appropriately in a timely manner. Incident management - Manage Major Incidents ensuring key technical resources are brought together to investigate and resolve. Notification and escalation - Provide accurate and business context communications to stakeholders on service/system issues. Relationship Management - Build and maintain appropriate relationships with internal teams and 3rd Operational activities - Support operational processes, system releases and system maintenance as required. File system - Automating file and folder management including archiving and comparing files. FTP - FTP server file tasks - adding, removing, renaming files, monitoring server. System - Server restart, shutdown, monitoring and troubleshooting. Application - Verify processes running, resource consumption and unauthorised software. Microsoft IIS - Recycling application pools, monitoring web site and creating virtual directories. Security & compliance - Auditing changes to security policies, failed logons, admin accounts. Energy management - Energy management configuration tasks. VMware vSphere Integration - VMware tasks, VM provisioning, snapshots, clone, configure and resolve VMware incidents. Key Skills & Experience Monitoring system experience. Understanding of virtualised infrastructure. Proficient with ticket tracking systems. Knowledge and understanding of enterprise IT infrastructure. Experience within a technology operational team. Proficiency with Microsoft 2003/2008/2016/2019 Server Operating Systems LAN / WAN / WLAN support and trouble shooting. Experience of Cloud Technologies (GCP Azure). Key Competencies Good verbal and written communication skills. Troubleshooting/diagnostic skills. Good documentation and organisation skills. Desire to learn new technologies. Analytical and data driven approach to problem solving. Ability to work well under pressure and juggle many tasks at any given time. Outstanding trouble-shooting and organisational skills. Ability to work well in a team. Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough or Chesterfield
Mar 29, 2024
Full time
IT Operations Centre Analyst An exciting opportunity has become available within our IT Operations Centre Team! This is a hybrid working role that can be based in Peterborough or Chesterfield. This is a shift-based position with a mixture of days and nights. This does attract a competitive shift allowance. Role Purpose: Provide server, network and application monitoring including reporting, alerting and basic troubleshooting to ensure system stability across the Markerstudy environment. Manage incidents by responding to and coordinating activities for high priority systems and outage events triggered by existing monitoring tools or tickets dispatched from the Service Desk. Carry out support activities on behalf of other resolver teams as required. Help troubleshoot and solve system and service issues with resolver teams as required. Collaborate with technology colleagues, stakeholders and 3rd party partners. Contribute to a continuous improvement culture which will look to improve practices, knowledge, skills and processes to increase service levels to customers and users. Key Responsibilities: Monitoring - Monitor systems and services, ensuring issues are identified and alerted / escalated appropriately in a timely manner. Incident management - Manage Major Incidents ensuring key technical resources are brought together to investigate and resolve. Notification and escalation - Provide accurate and business context communications to stakeholders on service/system issues. Relationship Management - Build and maintain appropriate relationships with internal teams and 3rd Operational activities - Support operational processes, system releases and system maintenance as required. File system - Automating file and folder management including archiving and comparing files. FTP - FTP server file tasks - adding, removing, renaming files, monitoring server. System - Server restart, shutdown, monitoring and troubleshooting. Application - Verify processes running, resource consumption and unauthorised software. Microsoft IIS - Recycling application pools, monitoring web site and creating virtual directories. Security & compliance - Auditing changes to security policies, failed logons, admin accounts. Energy management - Energy management configuration tasks. VMware vSphere Integration - VMware tasks, VM provisioning, snapshots, clone, configure and resolve VMware incidents. Key Skills & Experience Monitoring system experience. Understanding of virtualised infrastructure. Proficient with ticket tracking systems. Knowledge and understanding of enterprise IT infrastructure. Experience within a technology operational team. Proficiency with Microsoft 2003/2008/2016/2019 Server Operating Systems LAN / WAN / WLAN support and trouble shooting. Experience of Cloud Technologies (GCP Azure). Key Competencies Good verbal and written communication skills. Troubleshooting/diagnostic skills. Good documentation and organisation skills. Desire to learn new technologies. Analytical and data driven approach to problem solving. Ability to work well under pressure and juggle many tasks at any given time. Outstanding trouble-shooting and organisational skills. Ability to work well in a team. Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough or Chesterfield
IT Operations Centre Analyst An exciting opportunity has become available within our IT Operations Centre Team! This is a hybrid working role that can be based in Peterborough or Chesterfield. This is a shift-based position with a mixture of days and nights. This does attract a competitive shift allowance. Role Purpose: Provide server, network and application monitoring including reporting, alerting and basic troubleshooting to ensure system stability across the Markerstudy environment. Manage incidents by responding to and coordinating activities for high priority systems and outage events triggered by existing monitoring tools or tickets dispatched from the Service Desk. Carry out support activities on behalf of other resolver teams as required. Help troubleshoot and solve system and service issues with resolver teams as required. Collaborate with technology colleagues, stakeholders and 3rd party partners. Contribute to a continuous improvement culture which will look to improve practices, knowledge, skills and processes to increase service levels to customers and users. Key Responsibilities: Monitoring - Monitor systems and services, ensuring issues are identified and alerted / escalated appropriately in a timely manner. Incident management - Manage Major Incidents ensuring key technical resources are brought together to investigate and resolve. Notification and escalation - Provide accurate and business context communications to stakeholders on service/system issues. Relationship Management - Build and maintain appropriate relationships with internal teams and 3rd Operational activities - Support operational processes, system releases and system maintenance as required. File system - Automating file and folder management including archiving and comparing files. FTP - FTP server file tasks - adding, removing, renaming files, monitoring server. System - Server restart, shutdown, monitoring and troubleshooting. Application - Verify processes running, resource consumption and unauthorised software. Microsoft IIS - Recycling application pools, monitoring web site and creating virtual directories. Security & compliance - Auditing changes to security policies, failed logons, admin accounts. Energy management - Energy management configuration tasks. VMware vSphere Integration - VMware tasks, VM provisioning, snapshots, clone, configure and resolve VMware incidents. Key Skills & Experience Monitoring system experience. Understanding of virtualised infrastructure. Proficient with ticket tracking systems. Knowledge and understanding of enterprise IT infrastructure. Experience within a technology operational team. Proficiency with Microsoft 2003/2008/2016/2019 Server Operating Systems LAN / WAN / WLAN support and trouble shooting. Experience of Cloud Technologies (GCP Azure). Key Competencies Good verbal and written communication skills. Troubleshooting/diagnostic skills. Good documentation and organisation skills. Desire to learn new technologies. Analytical and data driven approach to problem solving. Ability to work well under pressure and juggle many tasks at any given time. Outstanding trouble-shooting and organisational skills. Ability to work well in a team. Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough or Chesterfield
Mar 29, 2024
Full time
IT Operations Centre Analyst An exciting opportunity has become available within our IT Operations Centre Team! This is a hybrid working role that can be based in Peterborough or Chesterfield. This is a shift-based position with a mixture of days and nights. This does attract a competitive shift allowance. Role Purpose: Provide server, network and application monitoring including reporting, alerting and basic troubleshooting to ensure system stability across the Markerstudy environment. Manage incidents by responding to and coordinating activities for high priority systems and outage events triggered by existing monitoring tools or tickets dispatched from the Service Desk. Carry out support activities on behalf of other resolver teams as required. Help troubleshoot and solve system and service issues with resolver teams as required. Collaborate with technology colleagues, stakeholders and 3rd party partners. Contribute to a continuous improvement culture which will look to improve practices, knowledge, skills and processes to increase service levels to customers and users. Key Responsibilities: Monitoring - Monitor systems and services, ensuring issues are identified and alerted / escalated appropriately in a timely manner. Incident management - Manage Major Incidents ensuring key technical resources are brought together to investigate and resolve. Notification and escalation - Provide accurate and business context communications to stakeholders on service/system issues. Relationship Management - Build and maintain appropriate relationships with internal teams and 3rd Operational activities - Support operational processes, system releases and system maintenance as required. File system - Automating file and folder management including archiving and comparing files. FTP - FTP server file tasks - adding, removing, renaming files, monitoring server. System - Server restart, shutdown, monitoring and troubleshooting. Application - Verify processes running, resource consumption and unauthorised software. Microsoft IIS - Recycling application pools, monitoring web site and creating virtual directories. Security & compliance - Auditing changes to security policies, failed logons, admin accounts. Energy management - Energy management configuration tasks. VMware vSphere Integration - VMware tasks, VM provisioning, snapshots, clone, configure and resolve VMware incidents. Key Skills & Experience Monitoring system experience. Understanding of virtualised infrastructure. Proficient with ticket tracking systems. Knowledge and understanding of enterprise IT infrastructure. Experience within a technology operational team. Proficiency with Microsoft 2003/2008/2016/2019 Server Operating Systems LAN / WAN / WLAN support and trouble shooting. Experience of Cloud Technologies (GCP Azure). Key Competencies Good verbal and written communication skills. Troubleshooting/diagnostic skills. Good documentation and organisation skills. Desire to learn new technologies. Analytical and data driven approach to problem solving. Ability to work well under pressure and juggle many tasks at any given time. Outstanding trouble-shooting and organisational skills. Ability to work well in a team. Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough or Chesterfield
Title: Infrastructure Business Analyst (Windows 11) Day Rate: £500 - £600 per day (Inside IR35) Duration: 6 Months Based: London (Hybrid - 1-3 days a week) Working with an exciting Insurance company in search of a Business Analyst to own the discovery phase of upgrading their EUC environment from Windows 10 to 11. The Role/Experience Required: Collaborate with IT and business stakeholders to understand technical requirements for the adoption and deployment of Windows 11 Business Analyst experience is an ESSENTIAL for this role Assess hardware and software compatibility, security considerations, and system integration requirements. Identify apps and owners Follow up with testing - ensure it is completed Chasing down early stage prep tasks Need to be a Self-starter/confident business analyst with great interpersonal skills Financial Service industry experience is very favourable for this position Please apply for more information!
Mar 29, 2024
Full time
Title: Infrastructure Business Analyst (Windows 11) Day Rate: £500 - £600 per day (Inside IR35) Duration: 6 Months Based: London (Hybrid - 1-3 days a week) Working with an exciting Insurance company in search of a Business Analyst to own the discovery phase of upgrading their EUC environment from Windows 10 to 11. The Role/Experience Required: Collaborate with IT and business stakeholders to understand technical requirements for the adoption and deployment of Windows 11 Business Analyst experience is an ESSENTIAL for this role Assess hardware and software compatibility, security considerations, and system integration requirements. Identify apps and owners Follow up with testing - ensure it is completed Chasing down early stage prep tasks Need to be a Self-starter/confident business analyst with great interpersonal skills Financial Service industry experience is very favourable for this position Please apply for more information!
Randstad Sourceright
Newcastle Upon Tyne, Tyne And Wear
Job title : IT Service Desk Analyst NE12 8BU Length: 12 months temporary contract to permanent Work hour: This Position is on a rotational shift pattern: 3 rotations: 7:30-15:30, 8:15-16:15 and 9:30-17:30 Pay Rate: £12.05/hour PAYE Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a IT Service Desk Analyst for a FM Services and Engineering company on a 12 months temporary contract to permanent. This position is on a rotational shift pattern which alternates each week. Some of the other duties will include but are not limited to: Answer calls and respond to ITSM tickets within agreed KPI targets whilst adhering to quality monitoring guidelines. Provision of first line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where possible. Retention of end-to-end ownership and working with IT resolver groups and third parties where required. Utilise diagnostic utilities to aid with troubleshooting to achieve first time resolution. Including but not limited to: ? Initial diagnostics and support of user logon issues ? Initial diagnostics and support of end user computing hardware and software issues ? Initial diagnostics and support of Microsoft O365 applications and services ? Initial diagnostics and support of core business applications ? Initial diagnostics and support of network and remote connectivity issues Communicate incident resolution or request fulfilment to the customer. Log all customer issues in the ITSM system accurately and in full detail, completing all administration within timescales and to a high level of accuracy. Adhere to effective ITSM queue management. Requirements for this position: Qualification in the field of Information Technology and / or equivalent work experience. A good technical background with knowledge of common software packages and a broad understanding of IT Infrastructures. Knowledge of basic computer hardware Experience of desktop operating systems, including Microsoft Windows 10, Microsoft Azure, Office 365 and a broad understanding of IT related permissions. If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
Mar 29, 2024
Full time
Job title : IT Service Desk Analyst NE12 8BU Length: 12 months temporary contract to permanent Work hour: This Position is on a rotational shift pattern: 3 rotations: 7:30-15:30, 8:15-16:15 and 9:30-17:30 Pay Rate: £12.05/hour PAYE Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a IT Service Desk Analyst for a FM Services and Engineering company on a 12 months temporary contract to permanent. This position is on a rotational shift pattern which alternates each week. Some of the other duties will include but are not limited to: Answer calls and respond to ITSM tickets within agreed KPI targets whilst adhering to quality monitoring guidelines. Provision of first line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where possible. Retention of end-to-end ownership and working with IT resolver groups and third parties where required. Utilise diagnostic utilities to aid with troubleshooting to achieve first time resolution. Including but not limited to: ? Initial diagnostics and support of user logon issues ? Initial diagnostics and support of end user computing hardware and software issues ? Initial diagnostics and support of Microsoft O365 applications and services ? Initial diagnostics and support of core business applications ? Initial diagnostics and support of network and remote connectivity issues Communicate incident resolution or request fulfilment to the customer. Log all customer issues in the ITSM system accurately and in full detail, completing all administration within timescales and to a high level of accuracy. Adhere to effective ITSM queue management. Requirements for this position: Qualification in the field of Information Technology and / or equivalent work experience. A good technical background with knowledge of common software packages and a broad understanding of IT Infrastructures. Knowledge of basic computer hardware Experience of desktop operating systems, including Microsoft Windows 10, Microsoft Azure, Office 365 and a broad understanding of IT related permissions. If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Mar 29, 2024
Full time
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Here at TM Group, we are looking for a Web Application Support Analyst to join our IT team. The role is working full-time Monday to Friday, home based. Overview As a Web Application Support Analyst , your primary responsibility will be to ensure the seamless operation of web-based applications within our organization. You'll play a critical role in maintaining the stability of our systems, resolving technical issues, and providing excellent customer service. Here are the key aspects of your role: Key responsibilities • Incident Management: o Respond promptly to incidents related to web applications.o Diagnose and troubleshoot issues specific to .NET (C#) and legacy VB applications.o Collaborate with development teams to address complex issues. • Technical Support: o Provide "Level 1 & 2" technical support for web applications.o Familiarity with SQL Server databases and the ability to write SQL queries for investigation.o Understand the intricacies of web technologies (HTTP, HTTPS, RESTful APIs). • JIRA Service Desk Integration: o Intake and triage JIRA Service Desk tickets to ensure priority and urgency identification.o Resolve non-development issues via data and configuration updates.o Identify trends and proactively prioritize development work to improve system performance and user experience. • Customer Interaction: o Interact with end-users to understand their concerns and provide effective solutions.o Communicate technical information in a user-friendly manner.o Collaborate with cross-functional teams to deliver timely resolutions. • Infrastructure Monitoring: o Monitor web application infrastructure, including servers, databases, and services.o Perform regular health checks and ensure optimal performance. • Code Debugging and Troubleshooting: o Analyse application logs and trace issues back to their source.o Debug and fix code issues related to .NET (C#) and legacy VB applications.o Work closely with developers during the resolution process. • Best Practices and Documentation: o Adhere to best practices for application support.o Document common solutions and create knowledge base articles.o Contribute to process improvements. Role holder requirements • Proficiency in .NET (C#) and experience with legacy VB applications.• Familiarity with SQL Server and database management.• Strong problem-solving skills and a customer-centric approach. Remember, as a Web Application Support Analyst , you'll be the bridge between end-users and technical teams, ensuring that our web applications run smoothly and efficiently. If you're passionate about web technologies, enjoy troubleshooting, and have experience with JIRA Service Desk, this role could be a great fit for you! What we can offer you 25 days holiday which increases with length of service.Pension schemeCompany Bonus SchemeCycle to Work scheme.Employee Assistance ProgrammeStaff social eventsRewards and discounts If you have the skills we are looking for, click apply to be considered as our Web Application Support Analyst - we'd love to hear from you!
Mar 29, 2024
Full time
Here at TM Group, we are looking for a Web Application Support Analyst to join our IT team. The role is working full-time Monday to Friday, home based. Overview As a Web Application Support Analyst , your primary responsibility will be to ensure the seamless operation of web-based applications within our organization. You'll play a critical role in maintaining the stability of our systems, resolving technical issues, and providing excellent customer service. Here are the key aspects of your role: Key responsibilities • Incident Management: o Respond promptly to incidents related to web applications.o Diagnose and troubleshoot issues specific to .NET (C#) and legacy VB applications.o Collaborate with development teams to address complex issues. • Technical Support: o Provide "Level 1 & 2" technical support for web applications.o Familiarity with SQL Server databases and the ability to write SQL queries for investigation.o Understand the intricacies of web technologies (HTTP, HTTPS, RESTful APIs). • JIRA Service Desk Integration: o Intake and triage JIRA Service Desk tickets to ensure priority and urgency identification.o Resolve non-development issues via data and configuration updates.o Identify trends and proactively prioritize development work to improve system performance and user experience. • Customer Interaction: o Interact with end-users to understand their concerns and provide effective solutions.o Communicate technical information in a user-friendly manner.o Collaborate with cross-functional teams to deliver timely resolutions. • Infrastructure Monitoring: o Monitor web application infrastructure, including servers, databases, and services.o Perform regular health checks and ensure optimal performance. • Code Debugging and Troubleshooting: o Analyse application logs and trace issues back to their source.o Debug and fix code issues related to .NET (C#) and legacy VB applications.o Work closely with developers during the resolution process. • Best Practices and Documentation: o Adhere to best practices for application support.o Document common solutions and create knowledge base articles.o Contribute to process improvements. Role holder requirements • Proficiency in .NET (C#) and experience with legacy VB applications.• Familiarity with SQL Server and database management.• Strong problem-solving skills and a customer-centric approach. Remember, as a Web Application Support Analyst , you'll be the bridge between end-users and technical teams, ensuring that our web applications run smoothly and efficiently. If you're passionate about web technologies, enjoy troubleshooting, and have experience with JIRA Service Desk, this role could be a great fit for you! What we can offer you 25 days holiday which increases with length of service.Pension schemeCompany Bonus SchemeCycle to Work scheme.Employee Assistance ProgrammeStaff social eventsRewards and discounts If you have the skills we are looking for, click apply to be considered as our Web Application Support Analyst - we'd love to hear from you!
IT Services Manager Sheffield Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. Deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes, and manage SLAs and KPIs. Lead and mentor team, provide technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills, and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly, and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership, and communication skills. Benefits: Hybrid working, Mon-Wed office based, Thurs/Friday WFH Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Services Manager Sheffield
Mar 29, 2024
Full time
IT Services Manager Sheffield Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. Deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes, and manage SLAs and KPIs. Lead and mentor team, provide technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills, and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly, and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership, and communication skills. Benefits: Hybrid working, Mon-Wed office based, Thurs/Friday WFH Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Services Manager Sheffield
GreatFind Recruitment is delighted to support a renowned educational institution in the Kensington, London area, in their quest to appoint a dedicated Data and Systems Analyst. This pivotal position ensures the seamless functionality of educational software solutions across numerous campuses, playing a crucial role in enhancing the learning environment. Location: Kensington, London, Hours: Monday - Friday, 8:00 am - 4:30 pm Perks: Ample holiday entitlement, plus institutional closure days throughout the year Enrolment in a group pension scheme Complimentary meals in the staff dining area during term Life insurance provision Position Summary: The appointed Data and Systems Analyst will spearhead the administration of the institution's software infrastructure, focusing on system optimisation, user support, and meticulous data management. Principal Duties: Act as the primary administrator for the institution's Management Information System Oversee the deployment and management of SAAS platforms like VLE/MS365 Deliver comprehensive system training and support to faculty and staff Develop and maintain critical reports as per staff requirements Contribute to initiatives aimed at improving system performance and procedural workflows Required Qualifications: A degree in a relevant field or equivalent professional experience Proficiency in managing complex database systems and familiarity with query languages Exceptional organisational and administrative capabilities Outstanding interpersonal and communication skills A collaborative approach to work, coupled with the ability to function autonomously Preferred Attributes: Previous experience within the education sector Current understanding of the educational regulatory landscape and compliance standards Apply Today! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Mar 29, 2024
Full time
GreatFind Recruitment is delighted to support a renowned educational institution in the Kensington, London area, in their quest to appoint a dedicated Data and Systems Analyst. This pivotal position ensures the seamless functionality of educational software solutions across numerous campuses, playing a crucial role in enhancing the learning environment. Location: Kensington, London, Hours: Monday - Friday, 8:00 am - 4:30 pm Perks: Ample holiday entitlement, plus institutional closure days throughout the year Enrolment in a group pension scheme Complimentary meals in the staff dining area during term Life insurance provision Position Summary: The appointed Data and Systems Analyst will spearhead the administration of the institution's software infrastructure, focusing on system optimisation, user support, and meticulous data management. Principal Duties: Act as the primary administrator for the institution's Management Information System Oversee the deployment and management of SAAS platforms like VLE/MS365 Deliver comprehensive system training and support to faculty and staff Develop and maintain critical reports as per staff requirements Contribute to initiatives aimed at improving system performance and procedural workflows Required Qualifications: A degree in a relevant field or equivalent professional experience Proficiency in managing complex database systems and familiarity with query languages Exceptional organisational and administrative capabilities Outstanding interpersonal and communication skills A collaborative approach to work, coupled with the ability to function autonomously Preferred Attributes: Previous experience within the education sector Current understanding of the educational regulatory landscape and compliance standards Apply Today! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Here at TM Group, we are looking for a Web Application Support Analyst to join our IT team. The role is working full-time Monday to Friday, home based. Overview As a Web Application Support Analyst , your primary responsibility will be to ensure the seamless operation of web-based applications within our organization. You ll play a critical role in maintaining the stability of our systems, resolving technical issues, and providing excellent customer service. Here are the key aspects of your role: Key responsibilities • Incident Management: o Respond promptly to incidents related to web applications. o Diagnose and troubleshoot issues specific to .NET (C#) and legacy VB applications. o Collaborate with development teams to address complex issues. • Technical Support: o Provide Level 1 & 2 technical support for web applications. o Familiarity with SQL Server databases and the ability to write SQL queries for investigation. o Understand the intricacies of web technologies (HTTP, HTTPS, RESTful APIs). • JIRA Service Desk Integration: o Intake and triage JIRA Service Desk tickets to ensure priority and urgency identification. o Resolve non-development issues via data and configuration updates. o Identify trends and proactively prioritize development work to improve system performance and user experience. • Customer Interaction: o Interact with end-users to understand their concerns and provide effective solutions. o Communicate technical information in a user-friendly manner. o Collaborate with cross-functional teams to deliver timely resolutions. • Infrastructure Monitoring: o Monitor web application infrastructure, including servers, databases, and services. o Perform regular health checks and ensure optimal performance. • Code Debugging and Troubleshooting: o Analyse application logs and trace issues back to their source. o Debug and fix code issues related to .NET (C#) and legacy VB applications. o Work closely with developers during the resolution process. • Best Practices and Documentation: o Adhere to best practices for application support. o Document common solutions and create knowledge base articles. o Contribute to process improvements. Role holder requirements • Proficiency in .NET (C#) and experience with legacy VB applications. • Familiarity with SQL Server and database management. • Strong problem-solving skills and a customer-centric approach. Remember, as a Web Application Support Analyst , you ll be the bridge between end-users and technical teams, ensuring that our web applications run smoothly and efficiently. If you re passionate about web technologies, enjoy troubleshooting, and have experience with JIRA Service Desk, this role could be a great fit for you! What we can offer you 25 days holiday which increases with length of service. Pension scheme Company Bonus Scheme Cycle to Work scheme. Employee Assistance Programme Staff social events Rewards and discounts If you have the skills we are looking for, click apply to be considered as our Web Application Support Analyst we d love to hear from you!
Mar 29, 2024
Full time
Here at TM Group, we are looking for a Web Application Support Analyst to join our IT team. The role is working full-time Monday to Friday, home based. Overview As a Web Application Support Analyst , your primary responsibility will be to ensure the seamless operation of web-based applications within our organization. You ll play a critical role in maintaining the stability of our systems, resolving technical issues, and providing excellent customer service. Here are the key aspects of your role: Key responsibilities • Incident Management: o Respond promptly to incidents related to web applications. o Diagnose and troubleshoot issues specific to .NET (C#) and legacy VB applications. o Collaborate with development teams to address complex issues. • Technical Support: o Provide Level 1 & 2 technical support for web applications. o Familiarity with SQL Server databases and the ability to write SQL queries for investigation. o Understand the intricacies of web technologies (HTTP, HTTPS, RESTful APIs). • JIRA Service Desk Integration: o Intake and triage JIRA Service Desk tickets to ensure priority and urgency identification. o Resolve non-development issues via data and configuration updates. o Identify trends and proactively prioritize development work to improve system performance and user experience. • Customer Interaction: o Interact with end-users to understand their concerns and provide effective solutions. o Communicate technical information in a user-friendly manner. o Collaborate with cross-functional teams to deliver timely resolutions. • Infrastructure Monitoring: o Monitor web application infrastructure, including servers, databases, and services. o Perform regular health checks and ensure optimal performance. • Code Debugging and Troubleshooting: o Analyse application logs and trace issues back to their source. o Debug and fix code issues related to .NET (C#) and legacy VB applications. o Work closely with developers during the resolution process. • Best Practices and Documentation: o Adhere to best practices for application support. o Document common solutions and create knowledge base articles. o Contribute to process improvements. Role holder requirements • Proficiency in .NET (C#) and experience with legacy VB applications. • Familiarity with SQL Server and database management. • Strong problem-solving skills and a customer-centric approach. Remember, as a Web Application Support Analyst , you ll be the bridge between end-users and technical teams, ensuring that our web applications run smoothly and efficiently. If you re passionate about web technologies, enjoy troubleshooting, and have experience with JIRA Service Desk, this role could be a great fit for you! What we can offer you 25 days holiday which increases with length of service. Pension scheme Company Bonus Scheme Cycle to Work scheme. Employee Assistance Programme Staff social events Rewards and discounts If you have the skills we are looking for, click apply to be considered as our Web Application Support Analyst we d love to hear from you!
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to 30,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - (phone number removed). This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to 30,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - (phone number removed). This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: IS Technical Analyst REF (phone number removed) Contract Length: 6 months Location: Liverpool IR35: Inside Pay Rate to Intermediary: 450 per day Spinwell is recruiting for a IS Technical Analyst for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE IS TECHNICAL ANALYST To design, build, manage and support infrastructure hardware, and software systems. To manage and maintain software applications to deliver internal user services and services to the public. If you are a IS Technical Analyst, apply now or send your CV to Spinwell! We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion. Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us
Mar 28, 2024
Contractor
Role: IS Technical Analyst REF (phone number removed) Contract Length: 6 months Location: Liverpool IR35: Inside Pay Rate to Intermediary: 450 per day Spinwell is recruiting for a IS Technical Analyst for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE IS TECHNICAL ANALYST To design, build, manage and support infrastructure hardware, and software systems. To manage and maintain software applications to deliver internal user services and services to the public. If you are a IS Technical Analyst, apply now or send your CV to Spinwell! We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion. Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us
Job Title: Senior Threat Modeller Location: Preston, Frimley, or Filton. (Hybrid) -2/3 split pending business need - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Circa 50,000 - Depending on experience and skills What you'll be doing: Building and implementing processes and procedures for continuous and effective threat modelling capability Producing reports detailing key threats to BAE at a strategic level for business units to digest Contributing to plans and delivering activities in support of organisational and security development needs in accordance with regulatory requirements and changes in the threat landscape Maintaining up to date knowledge of cyber security threats, analyst toolsets and relevant activity group tactics, techniques, and procedures (TTPs) Identifies security gaps within the BAE estate, and builds attack simulations to support Purple Team engagements by illustrating potential attack patterns to prioritise future remediation efforts Your skills and experiences: An in-depth understanding of the external security environment and how the organisation reacts to security threats Good knowledge of cyber threat landscape, current affairs, and geopolitics, including activity groups and how to apply this knowledge within an operational environment Knowledge of infrastructure analysis, e.g., Perimeters, network endpoints and user behaviour analytics CREST & GIAC qualifications or equivalent proven industry experience Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Cyber Operations team: Cyber Operations is responsible for protecting BAE Systems from Cyber Attack by various threat actors. Not only do we protect BAE systems and its employees, indirectly we protect those who protect us - the women and men who serve in our armed forces and rely on the products and services this company creates. Across Threat Intelligence, Detection, Incident Response and now Active Defence we work to evolve cyber operations as a world-class capability. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 20th March 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Mar 28, 2024
Full time
Job Title: Senior Threat Modeller Location: Preston, Frimley, or Filton. (Hybrid) -2/3 split pending business need - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Circa 50,000 - Depending on experience and skills What you'll be doing: Building and implementing processes and procedures for continuous and effective threat modelling capability Producing reports detailing key threats to BAE at a strategic level for business units to digest Contributing to plans and delivering activities in support of organisational and security development needs in accordance with regulatory requirements and changes in the threat landscape Maintaining up to date knowledge of cyber security threats, analyst toolsets and relevant activity group tactics, techniques, and procedures (TTPs) Identifies security gaps within the BAE estate, and builds attack simulations to support Purple Team engagements by illustrating potential attack patterns to prioritise future remediation efforts Your skills and experiences: An in-depth understanding of the external security environment and how the organisation reacts to security threats Good knowledge of cyber threat landscape, current affairs, and geopolitics, including activity groups and how to apply this knowledge within an operational environment Knowledge of infrastructure analysis, e.g., Perimeters, network endpoints and user behaviour analytics CREST & GIAC qualifications or equivalent proven industry experience Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Cyber Operations team: Cyber Operations is responsible for protecting BAE Systems from Cyber Attack by various threat actors. Not only do we protect BAE systems and its employees, indirectly we protect those who protect us - the women and men who serve in our armed forces and rely on the products and services this company creates. Across Threat Intelligence, Detection, Incident Response and now Active Defence we work to evolve cyber operations as a world-class capability. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 20th March 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
My client is seeking a talented and experienced Senior SOC Analyst to join the new SOC team. The role requires a diligent and proactive individual with extensive knowledge of Threat Hunting & Detection. Client Details This is a fast growing managed service provider, which offers bespoke IT, Security Operations, and Compliance solutions to customers globally. Description Oversee all SOC L2 / L3 activities Perform threats hunting / detecting and security incidents response duties Develop and implement security protocols, playbooks, and procedures Coordinate with the IT infrastructure team on security-related projects and initiatives. Provide training and guidance to junior SOC analysts. Stay updated with the latest security trends and advancements Report on security activities and incidents to the management team. Participate in emergency response and recovery activities as required. Profile Extensive knowledge of SOC operations Solid experience in threats hunting and detection Experience in Microsoft security technologies like Defender and Sentinel Strong analytical skills and attention to detail. Excellent communication and team collaboration skills. A proactive and problem-solving mindset. Strong knowledge of security protocols and risk assessment techniques. Job Offer 25 days holidays plus bank holidays, increasing with the serving years Health Care Insurance Hybrid working
Mar 28, 2024
Full time
My client is seeking a talented and experienced Senior SOC Analyst to join the new SOC team. The role requires a diligent and proactive individual with extensive knowledge of Threat Hunting & Detection. Client Details This is a fast growing managed service provider, which offers bespoke IT, Security Operations, and Compliance solutions to customers globally. Description Oversee all SOC L2 / L3 activities Perform threats hunting / detecting and security incidents response duties Develop and implement security protocols, playbooks, and procedures Coordinate with the IT infrastructure team on security-related projects and initiatives. Provide training and guidance to junior SOC analysts. Stay updated with the latest security trends and advancements Report on security activities and incidents to the management team. Participate in emergency response and recovery activities as required. Profile Extensive knowledge of SOC operations Solid experience in threats hunting and detection Experience in Microsoft security technologies like Defender and Sentinel Strong analytical skills and attention to detail. Excellent communication and team collaboration skills. A proactive and problem-solving mindset. Strong knowledge of security protocols and risk assessment techniques. Job Offer 25 days holidays plus bank holidays, increasing with the serving years Health Care Insurance Hybrid working
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is 17,316 FTE or 15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B 22,737 FTE Or 19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Mar 28, 2024
Full time
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is 17,316 FTE or 15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B 22,737 FTE Or 19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
IT Manager Sheffield Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes, and manage SLAs and KPIs. Lead and mentor team, and provide technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills, and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly, and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership, and communication skills. Benefits: Hybrid working, Mon-Wed office based, Thurs/Friday WFH Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Manager Sheffield
Mar 28, 2024
Full time
IT Manager Sheffield Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes, and manage SLAs and KPIs. Lead and mentor team, and provide technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills, and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly, and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership, and communication skills. Benefits: Hybrid working, Mon-Wed office based, Thurs/Friday WFH Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Manager Sheffield
Role: Solution Architect Location: Remote Salary: 80,000 per annum + benefits About Company: 83zero is proud to partner with a leading for-profit organisation in the education sector, committed to delivering exceptional services to students globally. Job Purpose: As a Solution Architect, you will collaborate closely with senior stakeholders to identify and design solutions for business projects. Leading the design efforts during project delivery, you'll play a pivotal role in ensuring successful outcomes. This role involves working closely with customers and delivery teams, making it central to project success. Key Responsibilities: Conduct high-level technical impact assessments to support business cases and project initiation. Assist in detailed analysis, requirements capture, and project planning. Collaborate with IT Leadership to devise, broker, and document solutions to business problems. Work with business stakeholders, application architects, and development teams to refine requirements and resolve issues. Act as a central point of guidance and motivation for development teams during project phases. Assist project team members in resolving issues with project deliverable. Proactively participate in the build and management of platform and delivery road maps in collaboration with IT Leadership. People and Leadership: Foster a productive working environment through constructive feedback and appropriate involvement, delegation, and monitoring of staff. Provide regular communication updates to direct reports and other IT team members. Encourage a culture of accountability, trust, commitment, professional development, and team cooperation. Relationship Management: Manage internal and external relationships and communications effectively. Interface with vendors as required. Projects: Deliver or assist in projects as required. Maintain Control and Integrity of Systems and Processes: Adhere to all IT-related policies and procedures. Provide technical leadership to ensure solutions are architecturally sound and minimise technical debt. Governance: Ensure compliance with relevant data protection, financial, taxation, and legal requirements. Experience Required: Broad knowledge of enterprise business systems, especially CRM, BI, and BPM. Deep technical expertise in at least one key area such as security, performance, high availability, or relational databases. Broad technical awareness covering network infrastructure, information architecture, software languages, frameworks, and integration technologies. Desired Experience: Previous role as an application architect, lead developer, or business analyst, ideally in a medium-sized enterprise. Practical experience in programming. Demonstrated experience in leading small teams. Direct experience with Salesforce and Boomi is advantageous. Knowledge/Skills: Understanding of agile methodologies and related project management frameworks. Familiarity with design thinking, product management, SDLC, and release plan processes. Ability to maintain, influence, and motivate teams. Familiarity with a variety of development methods and processes. Experience with Salesforce or another SaaS CRM platform. Understanding of web application architecture and enterprise integration patterns. If you're passionate about delivering innovative solutions and thrive in a collaborative environment, we'd love to hear from you! Please apply with your CV and cover letter detailing your suitability for the role.
Mar 28, 2024
Full time
Role: Solution Architect Location: Remote Salary: 80,000 per annum + benefits About Company: 83zero is proud to partner with a leading for-profit organisation in the education sector, committed to delivering exceptional services to students globally. Job Purpose: As a Solution Architect, you will collaborate closely with senior stakeholders to identify and design solutions for business projects. Leading the design efforts during project delivery, you'll play a pivotal role in ensuring successful outcomes. This role involves working closely with customers and delivery teams, making it central to project success. Key Responsibilities: Conduct high-level technical impact assessments to support business cases and project initiation. Assist in detailed analysis, requirements capture, and project planning. Collaborate with IT Leadership to devise, broker, and document solutions to business problems. Work with business stakeholders, application architects, and development teams to refine requirements and resolve issues. Act as a central point of guidance and motivation for development teams during project phases. Assist project team members in resolving issues with project deliverable. Proactively participate in the build and management of platform and delivery road maps in collaboration with IT Leadership. People and Leadership: Foster a productive working environment through constructive feedback and appropriate involvement, delegation, and monitoring of staff. Provide regular communication updates to direct reports and other IT team members. Encourage a culture of accountability, trust, commitment, professional development, and team cooperation. Relationship Management: Manage internal and external relationships and communications effectively. Interface with vendors as required. Projects: Deliver or assist in projects as required. Maintain Control and Integrity of Systems and Processes: Adhere to all IT-related policies and procedures. Provide technical leadership to ensure solutions are architecturally sound and minimise technical debt. Governance: Ensure compliance with relevant data protection, financial, taxation, and legal requirements. Experience Required: Broad knowledge of enterprise business systems, especially CRM, BI, and BPM. Deep technical expertise in at least one key area such as security, performance, high availability, or relational databases. Broad technical awareness covering network infrastructure, information architecture, software languages, frameworks, and integration technologies. Desired Experience: Previous role as an application architect, lead developer, or business analyst, ideally in a medium-sized enterprise. Practical experience in programming. Demonstrated experience in leading small teams. Direct experience with Salesforce and Boomi is advantageous. Knowledge/Skills: Understanding of agile methodologies and related project management frameworks. Familiarity with design thinking, product management, SDLC, and release plan processes. Ability to maintain, influence, and motivate teams. Familiarity with a variety of development methods and processes. Experience with Salesforce or another SaaS CRM platform. Understanding of web application architecture and enterprise integration patterns. If you're passionate about delivering innovative solutions and thrive in a collaborative environment, we'd love to hear from you! Please apply with your CV and cover letter detailing your suitability for the role.
Head of Data Engineering - Kent The Head of Data will be a strategic leader responsible for overseeing all aspects of data management, analytics, and governance within the organisation. This individual will play a critical role in driving data-driven decision-making processes, optimising data infrastructure, and ensuring the integrity, security, and accessibility of data assets. The ideal candidate will possess strong leadership skills, deep technical expertise in data management and analytics, and a proven track record of implementing innovative data strategies to support business objectives. Key Responsibilities: Strategic Leadership: Lead the development and execution of the organisation's data strategy, aligning it with business goals and objectives. Provide strategic direction for the use of data to drive decision-making and improve operational efficiency. Data Management: Oversee the design, implementation, and maintenance of robust data management systems and processes, including data acquisition, storage, integration, quality assurance, and lifecycle management. Data Analytics: Drive the development and implementation of advanced analytics initiatives to extract insights from data, identify trends, and support predictive modelling and forecasting. Collaborate with business stakeholders to understand their analytical needs and develop solutions to address them. Data Governance: Establish and enforce data governance policies, standards, and best practices to ensure the accuracy, consistency, security, and privacy of data across the organization. Develop data quality metrics and monitor compliance with regulatory requirements. Data Architecture: Define and maintain the organization's data architecture, including data models, schemas, and taxonomies. Evaluate and select appropriate technologies and tools to support data management, analytics, and visualization requirements. Team Leadership: Build and lead a high-performing team of data professionals, including data engineers, analysts, scientists, and governance specialists. Provide mentorship, coaching, and professional development opportunities to foster a culture of continuous learning and growth. Cross-Functional Collaboration: Collaborate closely with other departments, including IT, finance, marketing, operations, and product development, to understand their data needs and priorities. Partner with business leaders to develop data-driven solutions that drive value and competitive advantage. Vendor Management: Evaluate and manage relationships with third-party data vendors, software providers, and consultants to ensure the successful implementation of data-related projects and initiatives. Negotiate contracts, oversee vendor performance, and assess emerging technologies and trends in the data management space. Qualifications: Bachelor's degree in computer science, engineering, mathematics, statistics, or a related field; advanced degree (e.g., MBA, MS, or PhD) preferred. 10+ years of experience in data management, analytics, and business intelligence, with at least 5 years in a leadership role. Proven track record of developing and implementing data strategies that drive business growth and innovation. Deep understanding of data governance principles, regulatory compliance requirements (e.g., GDPR, CCPA), and industry best practices. Strong technical proficiency in data modelling, SQL, ETL tools, data visualization tools (e.g., Tableau, Power BI), and advanced analytics techniques (e.g., machine learning, predictive modelling). Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. Demonstrated experience in managing cross-functional teams and driving cultural change towards a data-driven mindset. Ability to thrive in a fast-paced, dynamic environment and effectively prioritize and manage multiple projects and initiatives. Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy.
Mar 28, 2024
Full time
Head of Data Engineering - Kent The Head of Data will be a strategic leader responsible for overseeing all aspects of data management, analytics, and governance within the organisation. This individual will play a critical role in driving data-driven decision-making processes, optimising data infrastructure, and ensuring the integrity, security, and accessibility of data assets. The ideal candidate will possess strong leadership skills, deep technical expertise in data management and analytics, and a proven track record of implementing innovative data strategies to support business objectives. Key Responsibilities: Strategic Leadership: Lead the development and execution of the organisation's data strategy, aligning it with business goals and objectives. Provide strategic direction for the use of data to drive decision-making and improve operational efficiency. Data Management: Oversee the design, implementation, and maintenance of robust data management systems and processes, including data acquisition, storage, integration, quality assurance, and lifecycle management. Data Analytics: Drive the development and implementation of advanced analytics initiatives to extract insights from data, identify trends, and support predictive modelling and forecasting. Collaborate with business stakeholders to understand their analytical needs and develop solutions to address them. Data Governance: Establish and enforce data governance policies, standards, and best practices to ensure the accuracy, consistency, security, and privacy of data across the organization. Develop data quality metrics and monitor compliance with regulatory requirements. Data Architecture: Define and maintain the organization's data architecture, including data models, schemas, and taxonomies. Evaluate and select appropriate technologies and tools to support data management, analytics, and visualization requirements. Team Leadership: Build and lead a high-performing team of data professionals, including data engineers, analysts, scientists, and governance specialists. Provide mentorship, coaching, and professional development opportunities to foster a culture of continuous learning and growth. Cross-Functional Collaboration: Collaborate closely with other departments, including IT, finance, marketing, operations, and product development, to understand their data needs and priorities. Partner with business leaders to develop data-driven solutions that drive value and competitive advantage. Vendor Management: Evaluate and manage relationships with third-party data vendors, software providers, and consultants to ensure the successful implementation of data-related projects and initiatives. Negotiate contracts, oversee vendor performance, and assess emerging technologies and trends in the data management space. Qualifications: Bachelor's degree in computer science, engineering, mathematics, statistics, or a related field; advanced degree (e.g., MBA, MS, or PhD) preferred. 10+ years of experience in data management, analytics, and business intelligence, with at least 5 years in a leadership role. Proven track record of developing and implementing data strategies that drive business growth and innovation. Deep understanding of data governance principles, regulatory compliance requirements (e.g., GDPR, CCPA), and industry best practices. Strong technical proficiency in data modelling, SQL, ETL tools, data visualization tools (e.g., Tableau, Power BI), and advanced analytics techniques (e.g., machine learning, predictive modelling). Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. Demonstrated experience in managing cross-functional teams and driving cultural change towards a data-driven mindset. Ability to thrive in a fast-paced, dynamic environment and effectively prioritize and manage multiple projects and initiatives. Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy.