Employer Description Based in Quedgeley, Gloucestershire, System Force IT specialise in managed IT support that is tailored to meet the needs of every client they work with. They also offer cloud solutions, cyber security management, VoIP services and much more. Overview We are currently seeking an IT Apprentice to join our apprenticeship program. Apprentices will provide clients software and hardware support for their workstations, as well as account management support. Help desk analyst will also work supporting company server and hardware infrastructure, software for this hardware, and other various enterprise level software's utilized by the business. Key Tasks & Responsibilities: will include but not be limited to Working with Desktop Engineers to maintain image libraries. Remote Troubleshooting hardware issues with Laptops, desktops, servers, notebooks, and tablets. Acting as an account admin for various software products. Assist with Wireless account management. 365 Help, migrations to and from, day to day management Troubleshoot network issues. Project work. Hardware inventory maintenance. Data migrations Corporate data centre monitoring, and maintenance. Virtual server troubleshooting, building, and maintenance. What we are looking for: Knowledge of Windows and Mac operating systems. Familiarity with Active Directory, group policies, and user account management. Strong troubleshooting and problem-solving skills with the ability to analyse and resolve technical issues efficiently. Excellent communication and interpersonal skills. Ability to work independently and collaboratively within a team environment. Entry Requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Additional Information: Salary: £14,000 - £16,000 per annum Working hours - 40 hours a week, Monday to Friday (8:30am to 5:30pm with 1 hour for lunch) What's in it for you? We believe that success is built from within and as an employee of System Force IT we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work. Benefits: A great working office environment surrounded by a supportive team in a rewarding role. 20 days holiday per year + bank holidays Company pension scheme Access to the latest technology Access to technical online training to aid your personal progression. Great transport links with free onsite parking Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 28, 2024
Full time
Employer Description Based in Quedgeley, Gloucestershire, System Force IT specialise in managed IT support that is tailored to meet the needs of every client they work with. They also offer cloud solutions, cyber security management, VoIP services and much more. Overview We are currently seeking an IT Apprentice to join our apprenticeship program. Apprentices will provide clients software and hardware support for their workstations, as well as account management support. Help desk analyst will also work supporting company server and hardware infrastructure, software for this hardware, and other various enterprise level software's utilized by the business. Key Tasks & Responsibilities: will include but not be limited to Working with Desktop Engineers to maintain image libraries. Remote Troubleshooting hardware issues with Laptops, desktops, servers, notebooks, and tablets. Acting as an account admin for various software products. Assist with Wireless account management. 365 Help, migrations to and from, day to day management Troubleshoot network issues. Project work. Hardware inventory maintenance. Data migrations Corporate data centre monitoring, and maintenance. Virtual server troubleshooting, building, and maintenance. What we are looking for: Knowledge of Windows and Mac operating systems. Familiarity with Active Directory, group policies, and user account management. Strong troubleshooting and problem-solving skills with the ability to analyse and resolve technical issues efficiently. Excellent communication and interpersonal skills. Ability to work independently and collaboratively within a team environment. Entry Requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Additional Information: Salary: £14,000 - £16,000 per annum Working hours - 40 hours a week, Monday to Friday (8:30am to 5:30pm with 1 hour for lunch) What's in it for you? We believe that success is built from within and as an employee of System Force IT we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work. Benefits: A great working office environment surrounded by a supportive team in a rewarding role. 20 days holiday per year + bank holidays Company pension scheme Access to the latest technology Access to technical online training to aid your personal progression. Great transport links with free onsite parking Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Mar 27, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
In Technology Group Limited
Aylesbury, Buckinghamshire
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to £32,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - . This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 27, 2024
Full time
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to £32,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - . This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Mar 27, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to 32,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - (phone number removed). This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 27, 2024
Full time
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to 32,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - (phone number removed). This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Infrastructure Analyst Liverpool/Hybrid (2-3 days on site per week) Up to £45K An Infrastructure Analyst is required for our client who are based in Liverpool. You will be joining the infrastructure team who are responsible for the delivery of technical projects, management and BAU upkeep of the organisation's infrastructure, applications and SQL. Key responsibilities: Work closely with the Service Delivery Manager - Infrastructure to develop and maintain the Operational Infrastructure/IT Systems Act as a point of escalation to Service Desk Analysts and support them in identifying, troubleshooting, and resolving issues. Embrace change defined by the IT Project Roadmap. Support the IT departmental policies for the organisation which includes all service delivery matters, technological matters, hardware, and software procurement & IT services sourcing. Work in a collaborative way with all IT teams Knowledge transfer to the IT Service Desk. Create and maintain systems configuration documentation, including creating and maintaining test plans and recovery methods Keep up to date on infrastructure and security trends to improve the IT service delivery. Essential Skills: * VMware management & maintenance. * Microsoft Server technologies & associated services, including Server 2012, 2016 and 2019. * Networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable. * An understanding of Disaster Recovery and High Availability technologies, to achieve strong recovery point/recovery time objectives. * Microsoft Active Directory, DHCP, DNS, Sites/Services, and native replication technologies. * Windows file services including DFSR. * A strong understanding of applications, HA technologies and how to make applications highly available for BC/DR purposes. * While an understanding of all internal applications isn't essential, a strong level of knowledge in different applications and server Back End configuration is essential. * A good understanding of monitoring technologies including tools such as SolarWinds in addition to SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance. * A good understanding of telephony & phone systems, including SIP trunking and routing. * An understanding of change management/problem management. Desirable: * ITIL v3 Foundation * Microsoft Certified: AZ-900, Microsoft Certified: AZ-104, Microsoft Certified: AZ-700 * Office 365 - Exchange online/Teams/Intune * Microsoft Single Sign on (Native Azure/SAML) and Multi-Factor Authentication * Microsoft Azure; Mimecast; VMWare VSAN * Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint. * An interest in Cyber/Information security * iManage10/Cloud/Share * Remote Desktop Services * Aderant * BigHand The team are currently working with some of the latest technologies, including a Software Defined WAN, Software Defined Datacentre, and migration of core applications to SAAS and IAAS platforms where suitable. As well as being a member of our Infrastructure team, you will also closely align with the Solutions Architect, Project Management office and Service desk teams.
Mar 26, 2024
Full time
Infrastructure Analyst Liverpool/Hybrid (2-3 days on site per week) Up to £45K An Infrastructure Analyst is required for our client who are based in Liverpool. You will be joining the infrastructure team who are responsible for the delivery of technical projects, management and BAU upkeep of the organisation's infrastructure, applications and SQL. Key responsibilities: Work closely with the Service Delivery Manager - Infrastructure to develop and maintain the Operational Infrastructure/IT Systems Act as a point of escalation to Service Desk Analysts and support them in identifying, troubleshooting, and resolving issues. Embrace change defined by the IT Project Roadmap. Support the IT departmental policies for the organisation which includes all service delivery matters, technological matters, hardware, and software procurement & IT services sourcing. Work in a collaborative way with all IT teams Knowledge transfer to the IT Service Desk. Create and maintain systems configuration documentation, including creating and maintaining test plans and recovery methods Keep up to date on infrastructure and security trends to improve the IT service delivery. Essential Skills: * VMware management & maintenance. * Microsoft Server technologies & associated services, including Server 2012, 2016 and 2019. * Networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable. * An understanding of Disaster Recovery and High Availability technologies, to achieve strong recovery point/recovery time objectives. * Microsoft Active Directory, DHCP, DNS, Sites/Services, and native replication technologies. * Windows file services including DFSR. * A strong understanding of applications, HA technologies and how to make applications highly available for BC/DR purposes. * While an understanding of all internal applications isn't essential, a strong level of knowledge in different applications and server Back End configuration is essential. * A good understanding of monitoring technologies including tools such as SolarWinds in addition to SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance. * A good understanding of telephony & phone systems, including SIP trunking and routing. * An understanding of change management/problem management. Desirable: * ITIL v3 Foundation * Microsoft Certified: AZ-900, Microsoft Certified: AZ-104, Microsoft Certified: AZ-700 * Office 365 - Exchange online/Teams/Intune * Microsoft Single Sign on (Native Azure/SAML) and Multi-Factor Authentication * Microsoft Azure; Mimecast; VMWare VSAN * Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint. * An interest in Cyber/Information security * iManage10/Cloud/Share * Remote Desktop Services * Aderant * BigHand The team are currently working with some of the latest technologies, including a Software Defined WAN, Software Defined Datacentre, and migration of core applications to SAAS and IAAS platforms where suitable. As well as being a member of our Infrastructure team, you will also closely align with the Solutions Architect, Project Management office and Service desk teams.
Infrastructure Analyst Liverpool/Hybrid (2-3 days on site per week) Up to £45K An Infrastructure Analyst is required for our client who are based in Liverpool. You will be joining the infrastructure team who are responsible for the delivery of technical projects, management and BAU upkeep of the organisation's infrastructure, applications and SQL. Key responsibilities: Work closely with the Service Delivery Manager - Infrastructure to develop and maintain the Operational Infrastructure / IT Systems Act as a point of escalation to Service Desk Analysts and support them in identifying, troubleshooting, and resolving issues. Embrace change defined by the IT Project Roadmap. Support the IT departmental policies for the organisation which includes all service delivery matters, technological matters, hardware, and software procurement & IT services sourcing. Work in a collaborative way with all IT teams Knowledge transfer to the IT Service Desk. Create and maintain systems configuration documentation, including creating and maintaining test plans and recovery methods Keep up to date on infrastructure and security trends to improve the IT service delivery. Essential Skills: • VMware management & maintenance. • Microsoft Server technologies & associated services, including Server 2012, 2016 and 2019. • Networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable. • An understanding of Disaster Recovery and High Availability technologies, to achieve strong recovery point / recovery time objectives. • Microsoft Active Directory, DHCP, DNS, Sites / Services, and native replication technologies. • Windows file services including DFSR. • A strong understanding of applications, HA technologies and how to make applications highly available for BC / DR purposes. While an understanding of all internal applications isn't essential, a strong level of knowledge in different applications and server back-end configuration is essential. • A good understanding of monitoring technologies including tools such as SolarWinds in addition to SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance. • A good understanding of telephony & phone systems, including SIP trunking and routing. • An understanding of change management / problem management. Desirable: • ITIL v3 Foundation • Microsoft Certified: AZ-900, Microsoft Certified: AZ-104, Microsoft Certified: AZ-700 • Office 365 - Exchange online / Teams / Intune • Microsoft Single Sign on (Native Azure / SAML) and Multi-Factor Authentication • Microsoft Azure; Mimecast; VMWare VSAN • Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint. • An interest in Cyber / Information security • iManage10 / Cloud / Share • Remote Desktop Services • Aderant • BigHand The team are currently working with some of the latest technologies, including a Software Defined WAN, Software Defined Datacentre, and migration of core applications to SAAS and IAAS platforms where suitable. As well as being a member of our Infrastructure team, you will also closely align with the Solutions Architect, Project Management office and Service desk teams.
Mar 26, 2024
Full time
Infrastructure Analyst Liverpool/Hybrid (2-3 days on site per week) Up to £45K An Infrastructure Analyst is required for our client who are based in Liverpool. You will be joining the infrastructure team who are responsible for the delivery of technical projects, management and BAU upkeep of the organisation's infrastructure, applications and SQL. Key responsibilities: Work closely with the Service Delivery Manager - Infrastructure to develop and maintain the Operational Infrastructure / IT Systems Act as a point of escalation to Service Desk Analysts and support them in identifying, troubleshooting, and resolving issues. Embrace change defined by the IT Project Roadmap. Support the IT departmental policies for the organisation which includes all service delivery matters, technological matters, hardware, and software procurement & IT services sourcing. Work in a collaborative way with all IT teams Knowledge transfer to the IT Service Desk. Create and maintain systems configuration documentation, including creating and maintaining test plans and recovery methods Keep up to date on infrastructure and security trends to improve the IT service delivery. Essential Skills: • VMware management & maintenance. • Microsoft Server technologies & associated services, including Server 2012, 2016 and 2019. • Networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable. • An understanding of Disaster Recovery and High Availability technologies, to achieve strong recovery point / recovery time objectives. • Microsoft Active Directory, DHCP, DNS, Sites / Services, and native replication technologies. • Windows file services including DFSR. • A strong understanding of applications, HA technologies and how to make applications highly available for BC / DR purposes. While an understanding of all internal applications isn't essential, a strong level of knowledge in different applications and server back-end configuration is essential. • A good understanding of monitoring technologies including tools such as SolarWinds in addition to SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance. • A good understanding of telephony & phone systems, including SIP trunking and routing. • An understanding of change management / problem management. Desirable: • ITIL v3 Foundation • Microsoft Certified: AZ-900, Microsoft Certified: AZ-104, Microsoft Certified: AZ-700 • Office 365 - Exchange online / Teams / Intune • Microsoft Single Sign on (Native Azure / SAML) and Multi-Factor Authentication • Microsoft Azure; Mimecast; VMWare VSAN • Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint. • An interest in Cyber / Information security • iManage10 / Cloud / Share • Remote Desktop Services • Aderant • BigHand The team are currently working with some of the latest technologies, including a Software Defined WAN, Software Defined Datacentre, and migration of core applications to SAAS and IAAS platforms where suitable. As well as being a member of our Infrastructure team, you will also closely align with the Solutions Architect, Project Management office and Service desk teams.
Solution Architect, SharePoint Architect, API's, Microsoft Stack, Azure, Remote Solution Architect / SharePoint Architect / Solution Consultant required to work for a Global Professional Services business based in Central London. However, this will be a remote based role involving some travel into the London office on the odd occasion, Europe and maybe the States. All travel will be fully reimbursed. This role is a great opportunity for someone in the world of Solution Architecture, SharePoint Architecture, Technical Architecture, Technical Cloud Operations / Integrations Services Management / API Infrastructure to work with a Technical Product mindset to become a Solution Architect / Solutions Consultant. This is a very strategic role where we require someone with a technical background, who has the ability to make recommendations on Products that will come thick and fast within this organisation. We also need this person to have good, solid leadership skills. We don't need a 'doer' as such. We need someone who was previously a 'doer' and has stepped into more a consulting / advisory kind of role. There will be resources to call upon, along with 3rd party organisations to work with. We need someone who fully understands SharePoint 365, Microsoft Stack technologies (including Azure Cloud), APIs, and excellent, solid, proven Stakeholder Management. Read on for more details: Responsibilities: Lead in designing, specifying and selecting information solutions, considering functionality, data, security, integration, infrastructure and performance. Lead the organisation in exploiting technology and use knowledge of SharePoint solutions to drive organisational change and support business process design. Understand and support to software architecture design and support development team in developing solutions Estimate cost, and prepare business cases for IT solutions, considering infrastructure, licenses, development and support Work with the Project Managers and Business Analysts to develop high level project schedule resource plans for implementation projects. This is an excellent opportunity and salary is dependent upon experience. Apply now for more details
Mar 26, 2024
Full time
Solution Architect, SharePoint Architect, API's, Microsoft Stack, Azure, Remote Solution Architect / SharePoint Architect / Solution Consultant required to work for a Global Professional Services business based in Central London. However, this will be a remote based role involving some travel into the London office on the odd occasion, Europe and maybe the States. All travel will be fully reimbursed. This role is a great opportunity for someone in the world of Solution Architecture, SharePoint Architecture, Technical Architecture, Technical Cloud Operations / Integrations Services Management / API Infrastructure to work with a Technical Product mindset to become a Solution Architect / Solutions Consultant. This is a very strategic role where we require someone with a technical background, who has the ability to make recommendations on Products that will come thick and fast within this organisation. We also need this person to have good, solid leadership skills. We don't need a 'doer' as such. We need someone who was previously a 'doer' and has stepped into more a consulting / advisory kind of role. There will be resources to call upon, along with 3rd party organisations to work with. We need someone who fully understands SharePoint 365, Microsoft Stack technologies (including Azure Cloud), APIs, and excellent, solid, proven Stakeholder Management. Read on for more details: Responsibilities: Lead in designing, specifying and selecting information solutions, considering functionality, data, security, integration, infrastructure and performance. Lead the organisation in exploiting technology and use knowledge of SharePoint solutions to drive organisational change and support business process design. Understand and support to software architecture design and support development team in developing solutions Estimate cost, and prepare business cases for IT solutions, considering infrastructure, licenses, development and support Work with the Project Managers and Business Analysts to develop high level project schedule resource plans for implementation projects. This is an excellent opportunity and salary is dependent upon experience. Apply now for more details
We are a leading legal company based in Kent, offering a range of services to clients across the UK. We are looking for an IT support analyst to join our team and help us maintain and improve our IT infrastructure. As an IT support analyst, you will be responsible for: Providing 1st and 2nd line technical support to our staff and clients Troubleshooting and resolving IT issues, such as hardware, software, network, and security problems Installing, configuring, and updating IT equipment and software Monitoring and maintaining IT systems and backups Documenting and reporting IT incidents and requests Liaising with external IT suppliers and vendors Keeping up to date with the latest IT trends and best practices To be successful in this role, you will need: A relevant IT qualification or equivalent experience At least 3 years of IT support experience, preferably in the legal sector Excellent communication and customer service skills A proactive and problem-solving attitude A good knowledge of Windows, Office 365, Active Directory, and other common IT applications A basic understanding of networking, cloud computing, and cyber security A valid UK driving license and access to a vehicle We offer: A competitive salary and benefits package A friendly and supportive work environment A chance to work with a diverse and dynamic team A opportunity to develop your IT skills and knowledge A flexible and remote working option
Mar 25, 2024
Full time
We are a leading legal company based in Kent, offering a range of services to clients across the UK. We are looking for an IT support analyst to join our team and help us maintain and improve our IT infrastructure. As an IT support analyst, you will be responsible for: Providing 1st and 2nd line technical support to our staff and clients Troubleshooting and resolving IT issues, such as hardware, software, network, and security problems Installing, configuring, and updating IT equipment and software Monitoring and maintaining IT systems and backups Documenting and reporting IT incidents and requests Liaising with external IT suppliers and vendors Keeping up to date with the latest IT trends and best practices To be successful in this role, you will need: A relevant IT qualification or equivalent experience At least 3 years of IT support experience, preferably in the legal sector Excellent communication and customer service skills A proactive and problem-solving attitude A good knowledge of Windows, Office 365, Active Directory, and other common IT applications A basic understanding of networking, cloud computing, and cyber security A valid UK driving license and access to a vehicle We offer: A competitive salary and benefits package A friendly and supportive work environment A chance to work with a diverse and dynamic team A opportunity to develop your IT skills and knowledge A flexible and remote working option
SharePoint Architect, Solutions Consultant, API's, Microsoft Stack, Azure, Remote SharePoint Architect / Solution Consultant required to work for a Global Professional Services business based in Central London. However, this will be a remote based role involving some travel into the London office on the odd occasion, Europe and maybe the States. All travel will be fully reimbursed. This role is a great opportunity for someone in the world of SharePoint Architecture, Technical Architecture, Technical Cloud Operations / Integrations Services Management / Cloud Data Infrastructure / API Infrastructure to work with a Technical Product mindset to become a Solution Architect / Solutions Consultant. This is a very strategic role where we require someone with a technical background, who has the ability to make recommendations on Products that will come thick and fast within this organisation. We also need this person to have good, solid leadership skills. We don't need a 'doer' as such. We need someone who was previously a 'doer' and has stepped into more a consulting / advisory kind of role. There will be resources to call upon, along with 3rd party organisations to work with. We need someone who fully understands SharePoint 365, Microsoft Stack technologies (including Azure Cloud), APIs, Data Security, Data Integration and excellent, solid, proven Stakeholder Management. Read on for more details: Responsibilities: Lead in designing, specifying and selecting information solutions, considering functionality, data, security, integration, infrastructure and performance. Lead the organisation in exploiting technology and use knowledge of SharePoint solutions to drive organisational change and support business process design. Understand and support to software architecture design and support development team in developing solutions Estimate cost, and prepare business cases for IT solutions, considering infrastructure, licenses, development and support Work with the Project Managers and Business Analysts to develop high level project schedule resource plans for implementation projects. This is an excellent opportunity and salary is dependent upon experience. Apply now for more details
Mar 25, 2024
Full time
SharePoint Architect, Solutions Consultant, API's, Microsoft Stack, Azure, Remote SharePoint Architect / Solution Consultant required to work for a Global Professional Services business based in Central London. However, this will be a remote based role involving some travel into the London office on the odd occasion, Europe and maybe the States. All travel will be fully reimbursed. This role is a great opportunity for someone in the world of SharePoint Architecture, Technical Architecture, Technical Cloud Operations / Integrations Services Management / Cloud Data Infrastructure / API Infrastructure to work with a Technical Product mindset to become a Solution Architect / Solutions Consultant. This is a very strategic role where we require someone with a technical background, who has the ability to make recommendations on Products that will come thick and fast within this organisation. We also need this person to have good, solid leadership skills. We don't need a 'doer' as such. We need someone who was previously a 'doer' and has stepped into more a consulting / advisory kind of role. There will be resources to call upon, along with 3rd party organisations to work with. We need someone who fully understands SharePoint 365, Microsoft Stack technologies (including Azure Cloud), APIs, Data Security, Data Integration and excellent, solid, proven Stakeholder Management. Read on for more details: Responsibilities: Lead in designing, specifying and selecting information solutions, considering functionality, data, security, integration, infrastructure and performance. Lead the organisation in exploiting technology and use knowledge of SharePoint solutions to drive organisational change and support business process design. Understand and support to software architecture design and support development team in developing solutions Estimate cost, and prepare business cases for IT solutions, considering infrastructure, licenses, development and support Work with the Project Managers and Business Analysts to develop high level project schedule resource plans for implementation projects. This is an excellent opportunity and salary is dependent upon experience. Apply now for more details
The company: A global company are looking for an End User Computing Analyst to join their thriving team in Newcastle. The heart of technology lives in the North East for this business, and it is where all innovation takes place. You will be part of a business that ensures that technology is being used to progress services forwards, and make the lives of its employees as easy as possible. They have a culture of progression and would love to see each member succeed in their work. The role: As an End User computing Analyst, you will provide EUC services across the EMEA division. You will be focused on the management of the virtual builds (Azure Virtual Desktop) and maintaining other EIC services (desktop and mobile). Day to day, you will use technologies such as Microsoft Intune, Azure, Group Policy and Nerdio . Your role is to provide a modern, consistent and seamless user experience to the internal employees. The key responsibilities: Supporting, managing and designing EUC services - updating to incorporate new security and hardware baselines. Manage and maintain EUC services using tools like Intune GPO or MECM. Overseeing Windows 10/11, iPhones, iPads, and Azure Virtual Desktop (AVD) services. Integrating modern capabilities across EUC services (Azure, SSO, MFA, content management, and security) Ensuring software packaging lifecycle for all deployments. Maintaining software release cadence to prevent EoL or EoS software Promoting an "Evergreen" approach for EUC management. Ensuring security compliance throughout the EUC estate. Providing 3rd line escalation support to the EMEA Service Desk and regional teams. Following ITIL best practices for incident, problem, configuration, and release management. Driving innovation within the EUC domain On Call Rota will be an essential part of this role Key skills required: Strong experience using Microsoft Azure Virtual Desktop OR Citrix Strong experience in Mobile Device Management Microsoft System Deployment - Windows 10/11/MECM Active Directory and Group Policy Microsoft 365 implementation and migrations Experience using Nerdio Experience with application packaging Experience with application licence management Benefits include: Excellent pension Scheme Training and progression plans Flexible working Private Healthcare Life Assurance Local Discounts International Opportunities Holiday Buy and Sell And more! Hybrid working / 3 days per week in office / Newcastle City Centre You must be fully eligible to work in the UK and be able to travel into the office on occasion Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud, and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee
Mar 22, 2024
Full time
The company: A global company are looking for an End User Computing Analyst to join their thriving team in Newcastle. The heart of technology lives in the North East for this business, and it is where all innovation takes place. You will be part of a business that ensures that technology is being used to progress services forwards, and make the lives of its employees as easy as possible. They have a culture of progression and would love to see each member succeed in their work. The role: As an End User computing Analyst, you will provide EUC services across the EMEA division. You will be focused on the management of the virtual builds (Azure Virtual Desktop) and maintaining other EIC services (desktop and mobile). Day to day, you will use technologies such as Microsoft Intune, Azure, Group Policy and Nerdio . Your role is to provide a modern, consistent and seamless user experience to the internal employees. The key responsibilities: Supporting, managing and designing EUC services - updating to incorporate new security and hardware baselines. Manage and maintain EUC services using tools like Intune GPO or MECM. Overseeing Windows 10/11, iPhones, iPads, and Azure Virtual Desktop (AVD) services. Integrating modern capabilities across EUC services (Azure, SSO, MFA, content management, and security) Ensuring software packaging lifecycle for all deployments. Maintaining software release cadence to prevent EoL or EoS software Promoting an "Evergreen" approach for EUC management. Ensuring security compliance throughout the EUC estate. Providing 3rd line escalation support to the EMEA Service Desk and regional teams. Following ITIL best practices for incident, problem, configuration, and release management. Driving innovation within the EUC domain On Call Rota will be an essential part of this role Key skills required: Strong experience using Microsoft Azure Virtual Desktop OR Citrix Strong experience in Mobile Device Management Microsoft System Deployment - Windows 10/11/MECM Active Directory and Group Policy Microsoft 365 implementation and migrations Experience using Nerdio Experience with application packaging Experience with application licence management Benefits include: Excellent pension Scheme Training and progression plans Flexible working Private Healthcare Life Assurance Local Discounts International Opportunities Holiday Buy and Sell And more! Hybrid working / 3 days per week in office / Newcastle City Centre You must be fully eligible to work in the UK and be able to travel into the office on occasion Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud, and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee
Robert Half have partenered on a retained basis with Avery Weigh-Tronix (part of ITW) to recruit an Infrastructure Engineer on a permanent basis. The organisation: Avery Weigh-Tronix is one of the world's leading suppliers of weighing scales, systems and equipment. They offer a wide range of industrial weighing systems and solutions, backed by an extensive service network across the entire UK. Part of a large corporate family, with over 250 of years experience, we market and service our products in over 80 countries across the globe. The role: To work as part of the IT Team in providing technically competent 1st, 2nd and 3rd line support to the business with excellent customer service. The role will provide a high-stand IT support which will involve dealing with both internal clients and external customers. There will be a specific focus on the server environment, system security, anti-virus, patch management and licence management. Additionally the role will be instrumental in delivering projects across the following; Replacing / updating obsolete hardware Migrating on-premise devices and systems into the Azure Platform and broader M365 solutions Increase in international support (USA) Improving overall cybersecurity including awareness across the company Responsibilities: To manage help desk calls effectively and efficiently progressing to fault resolution, where necessary following escalation procedures. Actively contribute to maintaining secure network traffic and respond to suspicious activities. To undertake equipment assets management and licence management in with agreed business processes. 1st,2nd & 3rd line support for both local and remote desktops, servers, laptop, Citrix and RDS clients. By having sound working knowledge of CP, Windows 10 operation system and Microsoft 365. Working with Apple and Google Android mobile devices - Ensure high availability and service delivery level to all IT infrastructure Within the IT Team utilise the relevant security monitoring tools when required to investigate any vulnerabilities and suspicious activities, to report, review contain and prevent them. To produce any required user documentation during hr implementation of new or upgraded infrastructure solutions Development and deployment of stand PC company images plus user specific configuration Support and effect IT system security policies, including authentication and password policies, antivirus, data access and software patching. Assist with the promotion of cyber security organisational culture through the monitoring and analysis of Phish Testing data and Cyber Security Awareness training results to ensure improved levels of cyber security consciousness. Support the IT team with consistently maintaining high standards of customer service which is delivered to both external and internal customers. Perform general telephone system administration tasks such as configuring and setting up internal hunt groups, extensions and forwards and the running of general system updates. To attend regular meeting to review operational issues impacting on customer service deliver and to assist in the process of continual improvement in customer service delivery Willingness to learn new technologies when required. To ensure that all stock and company equipment are kept clean safe and secure and maintained to high standard. To undertake and attend training courses necessary to develop and maintain competence to undertake the role Person Specification - Background Experience Basic Qualifications and/or Experience required: 5+ years prior experience in a similar role and within a Service Driven and highly customer-focused environment. Prior experience working in 2nd/3rd line support Experience delivering cloud migration projects (Azure/M365) Network+ CompTIA A+ ITIL Foundation Cyber Security Qualification desirable Salary/logistics: £40,000 - £45,000 annual salary Excellent pension (7% employee/11% employer contributions) The role is to be based on site at the Smethick offices (Soho Foundry, Foundry Ln, Smethwick B66 2LP) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Mar 22, 2024
Full time
Robert Half have partenered on a retained basis with Avery Weigh-Tronix (part of ITW) to recruit an Infrastructure Engineer on a permanent basis. The organisation: Avery Weigh-Tronix is one of the world's leading suppliers of weighing scales, systems and equipment. They offer a wide range of industrial weighing systems and solutions, backed by an extensive service network across the entire UK. Part of a large corporate family, with over 250 of years experience, we market and service our products in over 80 countries across the globe. The role: To work as part of the IT Team in providing technically competent 1st, 2nd and 3rd line support to the business with excellent customer service. The role will provide a high-stand IT support which will involve dealing with both internal clients and external customers. There will be a specific focus on the server environment, system security, anti-virus, patch management and licence management. Additionally the role will be instrumental in delivering projects across the following; Replacing / updating obsolete hardware Migrating on-premise devices and systems into the Azure Platform and broader M365 solutions Increase in international support (USA) Improving overall cybersecurity including awareness across the company Responsibilities: To manage help desk calls effectively and efficiently progressing to fault resolution, where necessary following escalation procedures. Actively contribute to maintaining secure network traffic and respond to suspicious activities. To undertake equipment assets management and licence management in with agreed business processes. 1st,2nd & 3rd line support for both local and remote desktops, servers, laptop, Citrix and RDS clients. By having sound working knowledge of CP, Windows 10 operation system and Microsoft 365. Working with Apple and Google Android mobile devices - Ensure high availability and service delivery level to all IT infrastructure Within the IT Team utilise the relevant security monitoring tools when required to investigate any vulnerabilities and suspicious activities, to report, review contain and prevent them. To produce any required user documentation during hr implementation of new or upgraded infrastructure solutions Development and deployment of stand PC company images plus user specific configuration Support and effect IT system security policies, including authentication and password policies, antivirus, data access and software patching. Assist with the promotion of cyber security organisational culture through the monitoring and analysis of Phish Testing data and Cyber Security Awareness training results to ensure improved levels of cyber security consciousness. Support the IT team with consistently maintaining high standards of customer service which is delivered to both external and internal customers. Perform general telephone system administration tasks such as configuring and setting up internal hunt groups, extensions and forwards and the running of general system updates. To attend regular meeting to review operational issues impacting on customer service deliver and to assist in the process of continual improvement in customer service delivery Willingness to learn new technologies when required. To ensure that all stock and company equipment are kept clean safe and secure and maintained to high standard. To undertake and attend training courses necessary to develop and maintain competence to undertake the role Person Specification - Background Experience Basic Qualifications and/or Experience required: 5+ years prior experience in a similar role and within a Service Driven and highly customer-focused environment. Prior experience working in 2nd/3rd line support Experience delivering cloud migration projects (Azure/M365) Network+ CompTIA A+ ITIL Foundation Cyber Security Qualification desirable Salary/logistics: £40,000 - £45,000 annual salary Excellent pension (7% employee/11% employer contributions) The role is to be based on site at the Smethick offices (Soho Foundry, Foundry Ln, Smethwick B66 2LP) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Who you'll be working for: Situated in Yorkshire and Liverpool, Blacklight Software are a forward thinking Microsoft Gold Partner specialising in Microsoft solutions and bespoke software development. Our in-house team of Business Analysts, Project Managers and Software Developers are experts in creating and delivering software solutions for all of our customers. Offering a consultative and comprehensive approach, we provide our clients with the assurance they need to make us the digital partner of choice. What's in it for you: Blacklight Software are looking for a Software Developer Apprentice to join our development team. Initially you will be on a guided learning path to gain exposure to the technologies we use, especially around Microsoft's cloud stack (Azure, Office 365). Once completed you will join the development team and contribute to successful projects. In addition to project work, Blacklight Software will sponsor your continued learning on the Software Developer Apprenticeship L4. Working at Blacklight provides a lot of variety. Combined with regular knowledge sharing sessions, this is a great opportunity to learn. Duties: You will be responsible for: Coding, in a manner consistent with published coding standards, as part of a team to ensure all objectives are delivered to a high standard of quality and accuracy Working closely with other members of the team by understanding your own contribution to the team's goals, taking ownership of any potential problems to ensure they are resolved Designing technically and documenting aspects of the software project, including but not limited to database, business rules and presentation. Documentation must be produced to a high level of accuracy, be unambiguous, and kept up to date Identifying and highlighting where productivity gains can be achieved either through new techniques or adoption of programming tools. If appropriate design, develop and implement programming tools for internal use Helping the project managers identify and classify programming defects and then develop a solution for these defects that satisfies the specification Deploying updates onto target infrastructure, performing any necessary system tests and ensuring accuracy of deployment, either remotely or on a customer's site Performing other functions as required by line manager or Blacklight Software senior management Desired skills and qualities: Enthusiastic software developer with experience working within the .NET ecosystem during your L4 apprentice program Passionate about writing software and will be familiar with techniques used to delivering high quality, tested, scalable and maintainable code Adaptable. As a software agency we get requests to do weird and wonderful things with weird and wonderful technologies. This should excite you! You will have an appetite to learn and will share your findings Desired experience: Agile Methodologies TDD JavaScript Office 365 Azure Entry requirements: The learner must have completed a Level 3 Software Development Apprenticeship with QA or have an equivalent qualification with another training provider OR an A-level in Science, Technology, Engineering or Mathematics (STEM) subject and a successful completion of our aptitude test OR a BTEC Diploma in IT and a successful completion of our aptitude test OR 2 years' experience in a relevant role and successful completion of our aptitude test You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Salary: Onboarding and Initial Training: 3 months (stage1) Starting Salary of £16k Further Training: 3 months (stage 2) Salary of £18k Gaining Experience: 12 months (stage 3) Salary of £20k End Position: Salary of £25k Working week: 37.5 hours per week Benefits: Arcade machine Training available material for MS certifications Free on-site parking Casual dress code Friendly atmosphere Coffee machine Free Tea/Coffee/fruit Flexible working hours can be arranged if required Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 22, 2024
Full time
Who you'll be working for: Situated in Yorkshire and Liverpool, Blacklight Software are a forward thinking Microsoft Gold Partner specialising in Microsoft solutions and bespoke software development. Our in-house team of Business Analysts, Project Managers and Software Developers are experts in creating and delivering software solutions for all of our customers. Offering a consultative and comprehensive approach, we provide our clients with the assurance they need to make us the digital partner of choice. What's in it for you: Blacklight Software are looking for a Software Developer Apprentice to join our development team. Initially you will be on a guided learning path to gain exposure to the technologies we use, especially around Microsoft's cloud stack (Azure, Office 365). Once completed you will join the development team and contribute to successful projects. In addition to project work, Blacklight Software will sponsor your continued learning on the Software Developer Apprenticeship L4. Working at Blacklight provides a lot of variety. Combined with regular knowledge sharing sessions, this is a great opportunity to learn. Duties: You will be responsible for: Coding, in a manner consistent with published coding standards, as part of a team to ensure all objectives are delivered to a high standard of quality and accuracy Working closely with other members of the team by understanding your own contribution to the team's goals, taking ownership of any potential problems to ensure they are resolved Designing technically and documenting aspects of the software project, including but not limited to database, business rules and presentation. Documentation must be produced to a high level of accuracy, be unambiguous, and kept up to date Identifying and highlighting where productivity gains can be achieved either through new techniques or adoption of programming tools. If appropriate design, develop and implement programming tools for internal use Helping the project managers identify and classify programming defects and then develop a solution for these defects that satisfies the specification Deploying updates onto target infrastructure, performing any necessary system tests and ensuring accuracy of deployment, either remotely or on a customer's site Performing other functions as required by line manager or Blacklight Software senior management Desired skills and qualities: Enthusiastic software developer with experience working within the .NET ecosystem during your L4 apprentice program Passionate about writing software and will be familiar with techniques used to delivering high quality, tested, scalable and maintainable code Adaptable. As a software agency we get requests to do weird and wonderful things with weird and wonderful technologies. This should excite you! You will have an appetite to learn and will share your findings Desired experience: Agile Methodologies TDD JavaScript Office 365 Azure Entry requirements: The learner must have completed a Level 3 Software Development Apprenticeship with QA or have an equivalent qualification with another training provider OR an A-level in Science, Technology, Engineering or Mathematics (STEM) subject and a successful completion of our aptitude test OR a BTEC Diploma in IT and a successful completion of our aptitude test OR 2 years' experience in a relevant role and successful completion of our aptitude test You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Salary: Onboarding and Initial Training: 3 months (stage1) Starting Salary of £16k Further Training: 3 months (stage 2) Salary of £18k Gaining Experience: 12 months (stage 3) Salary of £20k End Position: Salary of £25k Working week: 37.5 hours per week Benefits: Arcade machine Training available material for MS certifications Free on-site parking Casual dress code Friendly atmosphere Coffee machine Free Tea/Coffee/fruit Flexible working hours can be arranged if required Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Reed Technology
Newcastle Upon Tyne, Tyne And Wear
The company: A global company are looking for an End User Computing Analyst to join their thriving team in Newcastle. The heart of technology lives in the North East for this business, and it is where all innovation takes place. You will be part of a business that ensures that technology is being used to progress services forwards, and make the lives of its employees as easy as possible. They have a culture of progression and would love to see each member succeed in their work. The role: As an End User computing Analyst, you will provide EUC services across the EMEA division. You will be focused on the management of the virtual builds (Azure Virtual Desktop) and maintaining other EIC services (desktop and mobile). Day to day, you will use technologies such as Microsoft Intune, Azure, Group Policy and Nerdio . Your role is to provide a modern, consistent and seamless user experience to the internal employees. The key responsibilities: Supporting, managing and designing EUC services - updating to incorporate new security and hardware baselines. Manage and maintain EUC services using tools like Intune GPO or MECM. Overseeing Windows 10/11, iPhones, iPads, and Azure Virtual Desktop (AVD) services. Integrating modern capabilities across EUC services (Azure, SSO, MFA, content management, and security) Ensuring software packaging lifecycle for all deployments. Maintaining software release cadence to prevent EoL or EoS software Promoting an "Evergreen" approach for EUC management. Ensuring security compliance throughout the EUC estate. Providing 3rd line escalation support to the EMEA Service Desk and regional teams. Following ITIL best practices for incident, problem, configuration, and release management. Driving innovation within the EUC domain On Call Rota will be an essential part of this role Key skills required: Strong experience using Microsoft Azure Virtual Desktop OR Citrix Strong experience in Mobile Device Management Microsoft System Deployment - Windows 10/11/MECM Active Directory and Group Policy Microsoft 365 implementation and migrations Experience using Nerdio Experience with application packaging Experience with application licence management Benefits include: Excellent pension Scheme Training and progression plans Flexible working Private Healthcare Life Assurance Local Discounts International Opportunities Holiday Buy and Sell And more! Hybrid working / 3 days per week in office / Newcastle City Centre You must be fully eligible to work in the UK and be able to travel into the office on occasion Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud, and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee
Mar 22, 2024
Full time
The company: A global company are looking for an End User Computing Analyst to join their thriving team in Newcastle. The heart of technology lives in the North East for this business, and it is where all innovation takes place. You will be part of a business that ensures that technology is being used to progress services forwards, and make the lives of its employees as easy as possible. They have a culture of progression and would love to see each member succeed in their work. The role: As an End User computing Analyst, you will provide EUC services across the EMEA division. You will be focused on the management of the virtual builds (Azure Virtual Desktop) and maintaining other EIC services (desktop and mobile). Day to day, you will use technologies such as Microsoft Intune, Azure, Group Policy and Nerdio . Your role is to provide a modern, consistent and seamless user experience to the internal employees. The key responsibilities: Supporting, managing and designing EUC services - updating to incorporate new security and hardware baselines. Manage and maintain EUC services using tools like Intune GPO or MECM. Overseeing Windows 10/11, iPhones, iPads, and Azure Virtual Desktop (AVD) services. Integrating modern capabilities across EUC services (Azure, SSO, MFA, content management, and security) Ensuring software packaging lifecycle for all deployments. Maintaining software release cadence to prevent EoL or EoS software Promoting an "Evergreen" approach for EUC management. Ensuring security compliance throughout the EUC estate. Providing 3rd line escalation support to the EMEA Service Desk and regional teams. Following ITIL best practices for incident, problem, configuration, and release management. Driving innovation within the EUC domain On Call Rota will be an essential part of this role Key skills required: Strong experience using Microsoft Azure Virtual Desktop OR Citrix Strong experience in Mobile Device Management Microsoft System Deployment - Windows 10/11/MECM Active Directory and Group Policy Microsoft 365 implementation and migrations Experience using Nerdio Experience with application packaging Experience with application licence management Benefits include: Excellent pension Scheme Training and progression plans Flexible working Private Healthcare Life Assurance Local Discounts International Opportunities Holiday Buy and Sell And more! Hybrid working / 3 days per week in office / Newcastle City Centre You must be fully eligible to work in the UK and be able to travel into the office on occasion Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud, and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to 30,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - (phone number removed). This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 21, 2024
Full time
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to 30,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - (phone number removed). This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd Line Support Engineer (Cloud Technologies) - Dewsbury Insight Talent Partners is currently looking to recruit a 3rd Line Engineer with experience of managing cloud environments for a well-established business based in Dewsbury. As a 3rd Line Engineer, you will be responsible for the effective management of employed cloud software solution including Microsoft Azure, Microsoft 365 and other proprietary cloud based software. This will include provision of 3rd line support to the organisation and as appropriate liaising with 3rd parties as appropriate to ensure the smooth running of ICT systems. This is a brand-new role and a fantastic opportunity to make your mark within this business. The position offers high levels of autonomy and the ability to make a difference to how the business operates from a technical standpoint. The business currently uses Azure and O365 in a basic sense, they want to hire a person who can come into the business and champion the adoption of cloud technology, making sure systems are being utilised properly and in a meaningful way. Benefits: Basic Salary - up to £48.5k 26 days holidays rising to 31 after 5 years Bupa health cash plan Up to 9% employer matched pension Hybrid working - 1 / 2 days a week in the office Responsibilities: Responsible for managing, maintaining and supporting the Microsoft Azure tenant, including Azure Active Directory, InTune, Azure Virtual Desktop, Exchange, Sharepoint, Teams, Yammer and 365. Responsible for managing, maintaining and supporting other application as a service solutions in use such as Support Desk and HR Software. Supporting the Head of ICT to manage, maintain and support infrastructure as a service provisions including SDWan and WIFI. Responsible for ensuring cloud based solutions, processes and procedures are fully documented. Responsible for managing system compliance and security to defined standards ensuring appropriate levels of cyber security at all times. Acting as 3rd line support for the ICT Team as an escalation point to the Desktop Support Analysts. Supporting the Head of ICT to ensure appropriate SLA levels are maintained to solutions owners. Supporting the Head of ICT to onboard new software as a service solutions. Patch management of virtual machines in use. Meet and exceed KPI's and objectives of the ICT Team. Facilitate recovery point objectives through appropriate data backup regimes. Provide general customer support when required as part of the Information Services Team. Act as a mentor with respect to cloud software ensuring knowledge share with members of the Information Services Team. Experience required Extensive experience of working with and providing support of complete business systems for both front and back office. Substantial experience of working with cloud-based software solutions. Substantial experience working with Microsoft Azure and Microsoft 365. Significant experience of working with business sensitive or confidential information. Detailed knowledge of Microsoft Intune Detailed knowledge of API's, Web Services and other integration techniques. Understanding and use of application integration Awareness and understanding of ITIL Awareness of current Data Protection legislation
Mar 21, 2024
Full time
3rd Line Support Engineer (Cloud Technologies) - Dewsbury Insight Talent Partners is currently looking to recruit a 3rd Line Engineer with experience of managing cloud environments for a well-established business based in Dewsbury. As a 3rd Line Engineer, you will be responsible for the effective management of employed cloud software solution including Microsoft Azure, Microsoft 365 and other proprietary cloud based software. This will include provision of 3rd line support to the organisation and as appropriate liaising with 3rd parties as appropriate to ensure the smooth running of ICT systems. This is a brand-new role and a fantastic opportunity to make your mark within this business. The position offers high levels of autonomy and the ability to make a difference to how the business operates from a technical standpoint. The business currently uses Azure and O365 in a basic sense, they want to hire a person who can come into the business and champion the adoption of cloud technology, making sure systems are being utilised properly and in a meaningful way. Benefits: Basic Salary - up to £48.5k 26 days holidays rising to 31 after 5 years Bupa health cash plan Up to 9% employer matched pension Hybrid working - 1 / 2 days a week in the office Responsibilities: Responsible for managing, maintaining and supporting the Microsoft Azure tenant, including Azure Active Directory, InTune, Azure Virtual Desktop, Exchange, Sharepoint, Teams, Yammer and 365. Responsible for managing, maintaining and supporting other application as a service solutions in use such as Support Desk and HR Software. Supporting the Head of ICT to manage, maintain and support infrastructure as a service provisions including SDWan and WIFI. Responsible for ensuring cloud based solutions, processes and procedures are fully documented. Responsible for managing system compliance and security to defined standards ensuring appropriate levels of cyber security at all times. Acting as 3rd line support for the ICT Team as an escalation point to the Desktop Support Analysts. Supporting the Head of ICT to ensure appropriate SLA levels are maintained to solutions owners. Supporting the Head of ICT to onboard new software as a service solutions. Patch management of virtual machines in use. Meet and exceed KPI's and objectives of the ICT Team. Facilitate recovery point objectives through appropriate data backup regimes. Provide general customer support when required as part of the Information Services Team. Act as a mentor with respect to cloud software ensuring knowledge share with members of the Information Services Team. Experience required Extensive experience of working with and providing support of complete business systems for both front and back office. Substantial experience of working with cloud-based software solutions. Substantial experience working with Microsoft Azure and Microsoft 365. Significant experience of working with business sensitive or confidential information. Detailed knowledge of Microsoft Intune Detailed knowledge of API's, Web Services and other integration techniques. Understanding and use of application integration Awareness and understanding of ITIL Awareness of current Data Protection legislation
About Wavex Wavex Technology is an established (founded 1998) and independent IT Managed Service Provider, offering secure and fully managed IT services. We are a Microsoft Gold Cloud Partner, a Direct Microsoft Cloud Services Provider (CSP) and ISO27001 accredited with prestigious clients in our portfolio. About the role You will be responsible for delivering first class support to our London based clients (some of whom have a global presence). You will be completing requests, resolving incidentsand escalating to the Infrastructure support team where more complex issues occur. This role will offer hybrid working (home/Wavex office). Our office is based near Liverpool Street Station. About the candidate The candidate will be a motivated and driven individual who is happiest pushing the boundaries of their knowledge, is happy to pick up new technology's, learn them and will be focused on providing exceptional support. The candidate should be a confident and capable communicator and able to provide comprehensive support onsite for desktop and EUC issues. Responsibilities Technical support Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Wavex's Service Now chat function Record calls from customers. Deal directly with requests and complaints and escalate problems in accordance with established procedures Troubleshoot and resolve issues with Microsoft desktop operating systems Support new starter process (i.e.create new usersconfigure mailboxes, distribution groups and calendar permissions) and leaver process Troubleshoot (and resolve) and/or escalate issues reported in relation to customer-specific business applications. Escalate to software vendors and liaise with them as and when required Demonstrate you are able to switch focus between activities to deal with competing demands/call volume Call management Manage your time effectively to achieve the best productivity during the day /week Manage your call queue to the highest standard - prioritise and review regularly to ensure you are on top of the priority tickets Provide users with regular updates via telephone and the Wavex service management platform Ensure the tickets information are always of the highest standard (both, detail and quality of the written information) Proactively follow up with users as you resolve these to confirm the work is completed to their satisfaction Processes Follow Wavex processes for core Service Desk functions such as Incident Management, Service Request Fulfilment and Problem Management Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems to support quality and efficiency Technical experience (must have) Experience of administering and troubleshooting: Citrix Microsoft Terminal services/RDS Microsoft Windows 7/8/10 Microsoft Office 365 Active Directory Azure Active Directory DNS and DHCP Other experience (nice to have) ITIL v3/v4 Foundation Certification Experience of working in a structured, ITIL environment Experience of working towards specific SLAs Experience of working with high volume calls, to specific SLAs Experience of working in a structured ISO27001 environment with specific awareness of Security Incident processes Experience of Intune Experience working within a Managed Service Provider (MSP) PTRG monitoring or infrastructure monitoring toolsets Windows Server Administration Professional experience / about the person Clear and fluent English (written and spoken) Excellent communication and interpersonal skills Professional and punctual Team player Ability to lead by example - developing and maintaining respectful and inclusive working environment Few highlights on benefits of working with Wavex Working in an inclusive environment Performance based bonus (up to 6k per annum) Working with the latest (cloud) technologies Industry renowned training/certifications (sponsored by Wavex) Personal development time (with the use of Pluralsight training platform) Wide range Company benefits Generous holiday entitlement (earn additional days with years of service & day off on your birthday) And more!
Mar 21, 2024
Full time
About Wavex Wavex Technology is an established (founded 1998) and independent IT Managed Service Provider, offering secure and fully managed IT services. We are a Microsoft Gold Cloud Partner, a Direct Microsoft Cloud Services Provider (CSP) and ISO27001 accredited with prestigious clients in our portfolio. About the role You will be responsible for delivering first class support to our London based clients (some of whom have a global presence). You will be completing requests, resolving incidentsand escalating to the Infrastructure support team where more complex issues occur. This role will offer hybrid working (home/Wavex office). Our office is based near Liverpool Street Station. About the candidate The candidate will be a motivated and driven individual who is happiest pushing the boundaries of their knowledge, is happy to pick up new technology's, learn them and will be focused on providing exceptional support. The candidate should be a confident and capable communicator and able to provide comprehensive support onsite for desktop and EUC issues. Responsibilities Technical support Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Wavex's Service Now chat function Record calls from customers. Deal directly with requests and complaints and escalate problems in accordance with established procedures Troubleshoot and resolve issues with Microsoft desktop operating systems Support new starter process (i.e.create new usersconfigure mailboxes, distribution groups and calendar permissions) and leaver process Troubleshoot (and resolve) and/or escalate issues reported in relation to customer-specific business applications. Escalate to software vendors and liaise with them as and when required Demonstrate you are able to switch focus between activities to deal with competing demands/call volume Call management Manage your time effectively to achieve the best productivity during the day /week Manage your call queue to the highest standard - prioritise and review regularly to ensure you are on top of the priority tickets Provide users with regular updates via telephone and the Wavex service management platform Ensure the tickets information are always of the highest standard (both, detail and quality of the written information) Proactively follow up with users as you resolve these to confirm the work is completed to their satisfaction Processes Follow Wavex processes for core Service Desk functions such as Incident Management, Service Request Fulfilment and Problem Management Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems to support quality and efficiency Technical experience (must have) Experience of administering and troubleshooting: Citrix Microsoft Terminal services/RDS Microsoft Windows 7/8/10 Microsoft Office 365 Active Directory Azure Active Directory DNS and DHCP Other experience (nice to have) ITIL v3/v4 Foundation Certification Experience of working in a structured, ITIL environment Experience of working towards specific SLAs Experience of working with high volume calls, to specific SLAs Experience of working in a structured ISO27001 environment with specific awareness of Security Incident processes Experience of Intune Experience working within a Managed Service Provider (MSP) PTRG monitoring or infrastructure monitoring toolsets Windows Server Administration Professional experience / about the person Clear and fluent English (written and spoken) Excellent communication and interpersonal skills Professional and punctual Team player Ability to lead by example - developing and maintaining respectful and inclusive working environment Few highlights on benefits of working with Wavex Working in an inclusive environment Performance based bonus (up to 6k per annum) Working with the latest (cloud) technologies Industry renowned training/certifications (sponsored by Wavex) Personal development time (with the use of Pluralsight training platform) Wide range Company benefits Generous holiday entitlement (earn additional days with years of service & day off on your birthday) And more!
IT Support Analyst - Windows, AD, 0365, Hardware, infrastructure - City of London - 30k - perm My client - E-commerce company - are seeking to recruit an IT Support Analyst to join their team. This is an ideal opportunity for someone with desktop support exp who is interested in gaining more exposure to Cloud, Servers, Network and Cyber security as the IT manager will be providing training and teaching the chosen individual to become more of an IT System Administrator. You will be involved in the following: Provide End User support for all IT Office Hardware and Software Admin of user Accounts, including Exchange mailboxes VOIP system support Admin of companies IT assets and software licensing Daily monitoring and management of the IT Infrastructure and networking Supporting technology security and compliance requirements. Looking for candidates with the following experience: Good experience in providing either IT Support, Desktop support or Service Desk Customer driven IT Service desk understanding Passionate about IT and eager to learn Used to working in a small team Willing to get involved in all aspects of IT support - from desktop, server, network Good exp of Hardware - windows desktop environment Excellent communication skills Knowledge of using a ticketing system Active Directory exp Exchange exp Good troubleshooting skills Knowledge of O365/Azure AD IT Support Analyst - Windows, AD, 0365, Hardware, Infrastructure - City of London - 30k - perm - hybrid
Sep 24, 2022
Full time
IT Support Analyst - Windows, AD, 0365, Hardware, infrastructure - City of London - 30k - perm My client - E-commerce company - are seeking to recruit an IT Support Analyst to join their team. This is an ideal opportunity for someone with desktop support exp who is interested in gaining more exposure to Cloud, Servers, Network and Cyber security as the IT manager will be providing training and teaching the chosen individual to become more of an IT System Administrator. You will be involved in the following: Provide End User support for all IT Office Hardware and Software Admin of user Accounts, including Exchange mailboxes VOIP system support Admin of companies IT assets and software licensing Daily monitoring and management of the IT Infrastructure and networking Supporting technology security and compliance requirements. Looking for candidates with the following experience: Good experience in providing either IT Support, Desktop support or Service Desk Customer driven IT Service desk understanding Passionate about IT and eager to learn Used to working in a small team Willing to get involved in all aspects of IT support - from desktop, server, network Good exp of Hardware - windows desktop environment Excellent communication skills Knowledge of using a ticketing system Active Directory exp Exchange exp Good troubleshooting skills Knowledge of O365/Azure AD IT Support Analyst - Windows, AD, 0365, Hardware, Infrastructure - City of London - 30k - perm - hybrid
Are you an experienced technical architect looking for a new opportunity? We are looking for a principal technical architect to join our fantastic team in the SSCL sector. In this role, you will be an acknowledged leader in Sopra Steria in your technology area. You main responsibilities within this role will be to maintain ownership, enabling technology and infrastructure architecture throughout the program. You should have end-to-end awareness and visibility of all the physical, virtual and software assets in use by all parts of the business. The daily activities will include providing guidance and support to both fellow EAs, Solution Architects, Designers and run-staff on the best possible selection and use of supporting technology and infrastructure to deliver the business outcomes at the optimised level of TCO and compliance. We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities. What you will be doing: Lead development of the Technology road map and infrastructure reference architectures, working in conjunction with Defence Digital, DBS MP&V representatives, IT Operations and Security Lead on development of strategy, approach and roadmaps for the selection and implementation of Technologies and their supporting infrastructures. Develop Technology strategy and infrastructure operating model supporting implementation of a Cloud First operational stance suitable to deliver the program objectives around improved transparency, disaggregation and lower operating costs Provide coaching, guidance and direction to service design resources aligned to delivery project workstreams within the Technology and Infrastructure space Provide direction and guidance to service transition managers supporting implementation of new technologies and integration into the service operating model Develop organisation design, roles and responsibilities and processes, working with business analysts, process designers, solutions architects and other stakeholders across SSCL Defence for the ongoing support and upkeep of business supporting infrastructures Support and direct the work of the designers to ensure solution design adherence to the Technology Reference Model and roadmap Chair working groups on new capability delivery to ensure appropriate use of Technology and Infrastructure throughout the business Represent the business interests in industry and supplier forums Maintain the business demand position for current and future technologies and services with Defence Digital Consult on all Evergreen decisions to ensure Technology and Infrastructure lifecycle management is being applied in the most cost-effective manner Maintain on-going market survey for new Technologies and infrastructure providers and best-practice models What you'll bring: WAN & LAN services: Carrier networking: MPLS, Carrier Ethernet, network edge services network security: Fortinet FW, Web application firewalls, Vulnerability scanning & vulnerability management network services, Cisco switching and routing Cloud and virtualisation services: Oracle Cloud Infrastructure IaaS and PaaS Azure, AWS VMWare, Hyper-V Public and private cloud (cloud at customer, VMWare, Citrix Cloud provisioning & build tools - FlexDeploy, Terraform, Chef/Puppet, Python etc. End-user compute/Collaboration platforms: Windows Server SCOM/SCCM and supporting technologies Collaboration technologies: MS Exchange, O365, SharePoint JIRA / Confluence IP Telephony and Contact centre: Enterprise IPT and Contact Centre solutions (Cisco UCCX/UCCE, Avaya etc.) Omnichannel and portal/contact centre integration OSS / BSS tools: ITSM tools: ServiceNow / SolarWinds SOC/SIEM: Splunk, Nexus, Syslog NG, Capacity Management Application performance management Application integration API Management / API gateway services inc. Software AG webMethods, Oracle Integration Cloud Managed file transfer If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time Location : Anywhere Security Clearance Level: SC Internal Recruiter: Marion Salary: £80,000 to £100,000 Benefits: £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical (couple), life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Sep 21, 2022
Full time
Are you an experienced technical architect looking for a new opportunity? We are looking for a principal technical architect to join our fantastic team in the SSCL sector. In this role, you will be an acknowledged leader in Sopra Steria in your technology area. You main responsibilities within this role will be to maintain ownership, enabling technology and infrastructure architecture throughout the program. You should have end-to-end awareness and visibility of all the physical, virtual and software assets in use by all parts of the business. The daily activities will include providing guidance and support to both fellow EAs, Solution Architects, Designers and run-staff on the best possible selection and use of supporting technology and infrastructure to deliver the business outcomes at the optimised level of TCO and compliance. We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities. What you will be doing: Lead development of the Technology road map and infrastructure reference architectures, working in conjunction with Defence Digital, DBS MP&V representatives, IT Operations and Security Lead on development of strategy, approach and roadmaps for the selection and implementation of Technologies and their supporting infrastructures. Develop Technology strategy and infrastructure operating model supporting implementation of a Cloud First operational stance suitable to deliver the program objectives around improved transparency, disaggregation and lower operating costs Provide coaching, guidance and direction to service design resources aligned to delivery project workstreams within the Technology and Infrastructure space Provide direction and guidance to service transition managers supporting implementation of new technologies and integration into the service operating model Develop organisation design, roles and responsibilities and processes, working with business analysts, process designers, solutions architects and other stakeholders across SSCL Defence for the ongoing support and upkeep of business supporting infrastructures Support and direct the work of the designers to ensure solution design adherence to the Technology Reference Model and roadmap Chair working groups on new capability delivery to ensure appropriate use of Technology and Infrastructure throughout the business Represent the business interests in industry and supplier forums Maintain the business demand position for current and future technologies and services with Defence Digital Consult on all Evergreen decisions to ensure Technology and Infrastructure lifecycle management is being applied in the most cost-effective manner Maintain on-going market survey for new Technologies and infrastructure providers and best-practice models What you'll bring: WAN & LAN services: Carrier networking: MPLS, Carrier Ethernet, network edge services network security: Fortinet FW, Web application firewalls, Vulnerability scanning & vulnerability management network services, Cisco switching and routing Cloud and virtualisation services: Oracle Cloud Infrastructure IaaS and PaaS Azure, AWS VMWare, Hyper-V Public and private cloud (cloud at customer, VMWare, Citrix Cloud provisioning & build tools - FlexDeploy, Terraform, Chef/Puppet, Python etc. End-user compute/Collaboration platforms: Windows Server SCOM/SCCM and supporting technologies Collaboration technologies: MS Exchange, O365, SharePoint JIRA / Confluence IP Telephony and Contact centre: Enterprise IPT and Contact Centre solutions (Cisco UCCX/UCCE, Avaya etc.) Omnichannel and portal/contact centre integration OSS / BSS tools: ITSM tools: ServiceNow / SolarWinds SOC/SIEM: Splunk, Nexus, Syslog NG, Capacity Management Application performance management Application integration API Management / API gateway services inc. Software AG webMethods, Oracle Integration Cloud Managed file transfer If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time Location : Anywhere Security Clearance Level: SC Internal Recruiter: Marion Salary: £80,000 to £100,000 Benefits: £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical (couple), life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Hanson Wade is a fast-growing business intelligence provider working in the Life Science sector. Our mission is to support the industry in getting better drugs to patients faster through information products that deliver market insights and research intelligence.
Alongside extensive event portfolios and SaaS-based pipeline tools we are now launching a market research business to expand the range of services we support the biopharma market with. We are recruiting for a Business Technology Lead to join our fast growing tech and data team, successfully deliver an excellent technical service
Are you flexible and resilient with proven experience in successfully delivering IT Infrastructure in an operations department? Are you able to plan and deliver your own work to set targets and timelines successfully?
We are recruiting for a Business Technology Lead to successfully deliver an excellent technical service and the provision of robust solutions to ensure a high infrastructure availability for the business
Job Requirements:
Technology Innovation :
Execute on technology-related projects as defined by the requirements of the business and technology directorate
Successfully deliver an excellent technical service and the provision of robust solutions to ensure high infrastructure availability
Work with software providers and technical specialists to support translation of functional solutions into technical solutions
Document functional user requirements and technical specifications for use in the project development cycle.
Support system integration, API integration and create new built point, data mapping activities, process design, business rules configuration and systems test planning
Document new business processes, capabilities and supporting technologies.
Support user communications, training, and job aids to assist in successful business implementation.
Assist in the formulation of a technology road map to ensure systems are kept in an advanced state and the business is aware of potential advances.
Perform ad-hoc analysis and evaluation where necessary.
Management & Governance of AWS, Azure and Microsoft 365 based environments
Management & Governance of Identify Management
Technology Support :
Support technology innovation analysts by guiding or helping with IT-related issues, user setup, office technology administration such as Microsoft or CloudCall.
Act as an escalation point for any 2nd line Cloud or Infrastructure issues
Where necessary, assist in the governance and maintenance of core business platform such as Hopin, Pardot, Salesforce or EventEngine.
What we are looking for:
The ideal candidate will have two or more years of experience proactively maintain the existing infrastructure to agreed standards and methodologies, including recording, reviewing and monitoring systems and problem-solving any degradation of service to drive performance improvements and work closely with Head of Business Technology.
Proven hand-on experience and in depth understanding of IT Services (networks, on-premises infrastructure, cloud infrastructure including Azure and AWS.
Proven experience for the design and operational models for core infrastructure and central systems including Microsoft Azure AD and Active Directory Services and other enterprise solutions
Experience in Agile and DevOps ways of working and someone keen to advocate and educate on these working practices.
Proven experience for device management, endpoint analytics and end user support through tools like AAD, Intune, SSCM
Proven hand-on experience on Window 10, virtual desktops, collaboration technologies such as Teams, SharePoint, and One Drive
Experience in deploying network hardware like switches, routers and access points and associated patching as well as support for Local Area Network and Wireless Network
Experience managing and supporting end-user hardware asset and configuration life cycle management through standard tools such as Jira Service Management
Experience in using and maintaining middleware such as Jitterbit
Outstanding problem solver with excellent communication and presentational skills, confident and methodical approach, and able to work within a team environment
A Bachelor’s degree in computer science, computer engineering or relevant field
Desirable to have obtained industry standard certification
We will offer you:
The opportunity to work in a dynamic, fast paced, professional business environment
A company where the culture is one of transparency, honesty, and support
1st class training and career development programs
Unlimited career opportunities
A supportive environment that loves to celebrate success
Benefits:
Monthly Awards and Social Events
Annual Awards Dinner
Busy and active social calendar
Annual personal learning budget
Flexible working
Mar 22, 2022
Full time
Hanson Wade is a fast-growing business intelligence provider working in the Life Science sector. Our mission is to support the industry in getting better drugs to patients faster through information products that deliver market insights and research intelligence.
Alongside extensive event portfolios and SaaS-based pipeline tools we are now launching a market research business to expand the range of services we support the biopharma market with. We are recruiting for a Business Technology Lead to join our fast growing tech and data team, successfully deliver an excellent technical service
Are you flexible and resilient with proven experience in successfully delivering IT Infrastructure in an operations department? Are you able to plan and deliver your own work to set targets and timelines successfully?
We are recruiting for a Business Technology Lead to successfully deliver an excellent technical service and the provision of robust solutions to ensure a high infrastructure availability for the business
Job Requirements:
Technology Innovation :
Execute on technology-related projects as defined by the requirements of the business and technology directorate
Successfully deliver an excellent technical service and the provision of robust solutions to ensure high infrastructure availability
Work with software providers and technical specialists to support translation of functional solutions into technical solutions
Document functional user requirements and technical specifications for use in the project development cycle.
Support system integration, API integration and create new built point, data mapping activities, process design, business rules configuration and systems test planning
Document new business processes, capabilities and supporting technologies.
Support user communications, training, and job aids to assist in successful business implementation.
Assist in the formulation of a technology road map to ensure systems are kept in an advanced state and the business is aware of potential advances.
Perform ad-hoc analysis and evaluation where necessary.
Management & Governance of AWS, Azure and Microsoft 365 based environments
Management & Governance of Identify Management
Technology Support :
Support technology innovation analysts by guiding or helping with IT-related issues, user setup, office technology administration such as Microsoft or CloudCall.
Act as an escalation point for any 2nd line Cloud or Infrastructure issues
Where necessary, assist in the governance and maintenance of core business platform such as Hopin, Pardot, Salesforce or EventEngine.
What we are looking for:
The ideal candidate will have two or more years of experience proactively maintain the existing infrastructure to agreed standards and methodologies, including recording, reviewing and monitoring systems and problem-solving any degradation of service to drive performance improvements and work closely with Head of Business Technology.
Proven hand-on experience and in depth understanding of IT Services (networks, on-premises infrastructure, cloud infrastructure including Azure and AWS.
Proven experience for the design and operational models for core infrastructure and central systems including Microsoft Azure AD and Active Directory Services and other enterprise solutions
Experience in Agile and DevOps ways of working and someone keen to advocate and educate on these working practices.
Proven experience for device management, endpoint analytics and end user support through tools like AAD, Intune, SSCM
Proven hand-on experience on Window 10, virtual desktops, collaboration technologies such as Teams, SharePoint, and One Drive
Experience in deploying network hardware like switches, routers and access points and associated patching as well as support for Local Area Network and Wireless Network
Experience managing and supporting end-user hardware asset and configuration life cycle management through standard tools such as Jira Service Management
Experience in using and maintaining middleware such as Jitterbit
Outstanding problem solver with excellent communication and presentational skills, confident and methodical approach, and able to work within a team environment
A Bachelor’s degree in computer science, computer engineering or relevant field
Desirable to have obtained industry standard certification
We will offer you:
The opportunity to work in a dynamic, fast paced, professional business environment
A company where the culture is one of transparency, honesty, and support
1st class training and career development programs
Unlimited career opportunities
A supportive environment that loves to celebrate success
Benefits:
Monthly Awards and Social Events
Annual Awards Dinner
Busy and active social calendar
Annual personal learning budget
Flexible working