*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
Mar 05, 2024
Full time
*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest.
With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
The Role
As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.
Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.
Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.
An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.
Key Responsibilities
Ensure the provision of day to day IT support to both Head Office and our Venue teams
Provide technical IT support for projects across the business
Prioritise, manage and delegate IT support desk tickets
Maintain the relationship with our IT and technology suppliers
Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations
Own the new starter and leaver process, managing hardware and software supply and provisioning
Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise
Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.
Skills and Qualifications
Essential
At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.
At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.
At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs
Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security
Preferred
JIRA Administration and Ticket management
Experience of Macrium Site manager, and supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.
Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.
Values
To succeed, the role holder will demonstrate our values in everything they do:
Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.
Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!
Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.
Jan 23, 2024
Full time
About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest.
With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
The Role
As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.
Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.
Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.
An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.
Key Responsibilities
Ensure the provision of day to day IT support to both Head Office and our Venue teams
Provide technical IT support for projects across the business
Prioritise, manage and delegate IT support desk tickets
Maintain the relationship with our IT and technology suppliers
Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations
Own the new starter and leaver process, managing hardware and software supply and provisioning
Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise
Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.
Skills and Qualifications
Essential
At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.
At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.
At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs
Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security
Preferred
JIRA Administration and Ticket management
Experience of Macrium Site manager, and supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.
Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.
Values
To succeed, the role holder will demonstrate our values in everything they do:
Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.
Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!
Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Job Opportunity: 3rd Line Engineer Location: Cirencester - Commutable from Swindon, Cheltenham, Gloucester Salary: 35,000- 50,000 Company Background: Join a dynamic team specializing in critical digital solutions and scalable infrastructure. With a focus on innovation and client satisfaction, we provide cutting-edge hardware, software, and cloud-based solutions. Our collaborative work environment encourages creative problem-solving and skill development. The Role: Seeking a skilled 3rd Line Support Engineer for a customer site in Corsham, Wiltshire. This role enhances existing skills, addressing evolving technology needs, with a focus on Windows Server and Virtualization technologies. Regular UK travel offers a unique opportunity to contribute to the success of our clients and organization. Duties & Responsibilities: Proactive Infrastructure Monitoring: Utilize tools such as PRTG and Auvik for continuous server infrastructure monitoring, responding promptly to anomalies and alarms. Technical Escalation: Provide expert resolution to escalated infrastructure queries, addressing hardware-related faults, investigating performance issues, and troubleshooting virtualization challenges. Configuration and Management of Server Environments: Manage diverse server environments, including Windows Server and Linux-based systems, ensuring optimization for performance and security. Planned Preventative Maintenance (PPM): Conduct System Health Checks and Physical Inspections for ongoing infrastructure health and resilience. Project-Based Installation and Deployment: Collaborate on-site for project-based installations and deployments, ensuring seamless integration of new equipment and systems. Key Skills, Experience, Qualifications: Windows server administration (ideally from 2019 onward - Microsoft Certification advantageous) VMware and/or Nutanix configuration and administration, including VMs networking and datastores Windows desktop management/administration (Windows 10) Windows Build and Security Hardening using certified guides (e.g., CI Security, CyberEssentials) Audit and Documentation experience, covering Physical Server Builds, NAS/Storage, Windows Server VM/OS, and Desktop OS configurations Linux Administration Experience (advantageous but not essential) Join a forward-thinking team focused on delivering exceptional solutions. Apply now to elevate your career
Mar 29, 2024
Full time
Job Opportunity: 3rd Line Engineer Location: Cirencester - Commutable from Swindon, Cheltenham, Gloucester Salary: 35,000- 50,000 Company Background: Join a dynamic team specializing in critical digital solutions and scalable infrastructure. With a focus on innovation and client satisfaction, we provide cutting-edge hardware, software, and cloud-based solutions. Our collaborative work environment encourages creative problem-solving and skill development. The Role: Seeking a skilled 3rd Line Support Engineer for a customer site in Corsham, Wiltshire. This role enhances existing skills, addressing evolving technology needs, with a focus on Windows Server and Virtualization technologies. Regular UK travel offers a unique opportunity to contribute to the success of our clients and organization. Duties & Responsibilities: Proactive Infrastructure Monitoring: Utilize tools such as PRTG and Auvik for continuous server infrastructure monitoring, responding promptly to anomalies and alarms. Technical Escalation: Provide expert resolution to escalated infrastructure queries, addressing hardware-related faults, investigating performance issues, and troubleshooting virtualization challenges. Configuration and Management of Server Environments: Manage diverse server environments, including Windows Server and Linux-based systems, ensuring optimization for performance and security. Planned Preventative Maintenance (PPM): Conduct System Health Checks and Physical Inspections for ongoing infrastructure health and resilience. Project-Based Installation and Deployment: Collaborate on-site for project-based installations and deployments, ensuring seamless integration of new equipment and systems. Key Skills, Experience, Qualifications: Windows server administration (ideally from 2019 onward - Microsoft Certification advantageous) VMware and/or Nutanix configuration and administration, including VMs networking and datastores Windows desktop management/administration (Windows 10) Windows Build and Security Hardening using certified guides (e.g., CI Security, CyberEssentials) Audit and Documentation experience, covering Physical Server Builds, NAS/Storage, Windows Server VM/OS, and Desktop OS configurations Linux Administration Experience (advantageous but not essential) Join a forward-thinking team focused on delivering exceptional solutions. Apply now to elevate your career
Graduate Systems Engineer - Digital Transformation Location: Glasgow £24,000 Role Overview: I'm looking for a technically driven graduate to join my client on their digital transformation journey. This is a fantastic opening for anyone wanting to kick start their career, working for a globally recognised industrial organisation, with the opportunity to progress to leadership positions. You'll spend each day working closely with clients, IT teams, digital leads, and more to support with the company-wide implementation of new systems and maintain and develop their current system. Responsibilities: work to understand and document business requirements throughout the project liaise with end-users, process owners, and key users making sure the configuration of the system aligns with business requirements ensure the 1st/2nd/3rd/4th line support remains efficient and aligned with the business requirements during BAU changes to the system design and deliver training sessions, workshops, and materials to key users to drive efficiency and provide support build and maintain work-flows and process automation's What You'll Need: hands-on technical development and system implementation experience understanding of ITIL knowledge and application experience of Python understanding of different databases and technologies knowledge of low code platforms knowledge of process automation platforms Candidate Background: technically driven with the ability to analyse complex situations and solve problems effectively Engineering / Manufacturing / Mechanical Degree What You'll Receive: Multiple opportunities to attend training sessions and up-skill sessions The opportunity to develop, lead, and sustain several projects during your time as a graduate Competitive salary structure Starting: £24,000 6m Review: £25,500 12m Review: £28,000 18m Review: £29,500 2yr Review: £32,000 Mentorship and Support Diverse and Inclusive Work Environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 29, 2024
Full time
Graduate Systems Engineer - Digital Transformation Location: Glasgow £24,000 Role Overview: I'm looking for a technically driven graduate to join my client on their digital transformation journey. This is a fantastic opening for anyone wanting to kick start their career, working for a globally recognised industrial organisation, with the opportunity to progress to leadership positions. You'll spend each day working closely with clients, IT teams, digital leads, and more to support with the company-wide implementation of new systems and maintain and develop their current system. Responsibilities: work to understand and document business requirements throughout the project liaise with end-users, process owners, and key users making sure the configuration of the system aligns with business requirements ensure the 1st/2nd/3rd/4th line support remains efficient and aligned with the business requirements during BAU changes to the system design and deliver training sessions, workshops, and materials to key users to drive efficiency and provide support build and maintain work-flows and process automation's What You'll Need: hands-on technical development and system implementation experience understanding of ITIL knowledge and application experience of Python understanding of different databases and technologies knowledge of low code platforms knowledge of process automation platforms Candidate Background: technically driven with the ability to analyse complex situations and solve problems effectively Engineering / Manufacturing / Mechanical Degree What You'll Receive: Multiple opportunities to attend training sessions and up-skill sessions The opportunity to develop, lead, and sustain several projects during your time as a graduate Competitive salary structure Starting: £24,000 6m Review: £25,500 12m Review: £28,000 18m Review: £29,500 2yr Review: £32,000 Mentorship and Support Diverse and Inclusive Work Environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Ref Sian 003463Job Title: 3rd Line Support Engineer Location: Ringwood Salary: £30,000 - £43,000 per annumWe are seeking a highly skilled and experienced Level 3 IT Support Engineer to join our rapidly growing team in Ringwood. Reporting to the Service Desk Manager, the successful candidate will be responsible for providing expert technical support to resolve complex IT issues for our business clients.Key Responsibilities:Providing solutions to complex technical issues raised by clientsCollaborating with Level 1 and Level 2 support teams to streamline issue escalation processesDesigning, implementing, and maintaining advanced infrastructure solutionsConducting root cause analysis to address recurring issuesServing as a technical escalation point for junior engineersInstalling and configuring servers, switches, routers, and telephony systems on-siteManaging project documentation and delivering projects on-time and on-budgetRequirements:Minimum 2 years' experience as a Level 3 support engineerExperience working on customer site as a field engineerKnowledge of MS Office 365, Active Directory, VPNs, Firewalls, and other technical systemsExcellent communication skillsExperience working in a MSP environment is preferredBenefits:Competitive salary of £30,000 - £43,000 per annumCore working hours with on-site parking20 days holidays + Bank holidays, increasing with length of serviceCompany Pension scheme and Bonus SchemesCompany vehicle where appropriateStaff chill space and social eventsIf you have the technical expertise and customer service skills required for this role, please apply with your CV and a cover letter detailing your relevant experience.
Mar 29, 2024
Full time
Ref Sian 003463Job Title: 3rd Line Support Engineer Location: Ringwood Salary: £30,000 - £43,000 per annumWe are seeking a highly skilled and experienced Level 3 IT Support Engineer to join our rapidly growing team in Ringwood. Reporting to the Service Desk Manager, the successful candidate will be responsible for providing expert technical support to resolve complex IT issues for our business clients.Key Responsibilities:Providing solutions to complex technical issues raised by clientsCollaborating with Level 1 and Level 2 support teams to streamline issue escalation processesDesigning, implementing, and maintaining advanced infrastructure solutionsConducting root cause analysis to address recurring issuesServing as a technical escalation point for junior engineersInstalling and configuring servers, switches, routers, and telephony systems on-siteManaging project documentation and delivering projects on-time and on-budgetRequirements:Minimum 2 years' experience as a Level 3 support engineerExperience working on customer site as a field engineerKnowledge of MS Office 365, Active Directory, VPNs, Firewalls, and other technical systemsExcellent communication skillsExperience working in a MSP environment is preferredBenefits:Competitive salary of £30,000 - £43,000 per annumCore working hours with on-site parking20 days holidays + Bank holidays, increasing with length of serviceCompany Pension scheme and Bonus SchemesCompany vehicle where appropriateStaff chill space and social eventsIf you have the technical expertise and customer service skills required for this role, please apply with your CV and a cover letter detailing your relevant experience.
3rd Line Support Stoke on Trent - Hybrid Salary £35,000 Topping Class benefits An established professional services company located in Stoke on Trent is seeking a 3rd Line Support to join their growing team. As a 3rd Line Support, you will serve as the escalation point within a supportive team, ensuring top-notch service delivery to the company's clients for smooth operation and reliability of their IT systems. Responsibilities: Addressing 3rd line support queries via phone, email, or on-site visits. Monitoring and optimizing server performance. Resolving hardware and software issues. Installing and configuring new systems. Providing technical support to customers. Contributing to project work, including migration projects. Mentoring team members. Key Requirements: Experience in 3rd line support. Proficiency in network and server support. Strong understanding of networking principles. Familiarity with storage, backup, VMWare/Hyper-V, and Cyber Security. Knowledge of O365, Azure, Exchange, Intune, OneDrive, and SharePoint. Excellent problem-solving abilities. Capability to work independently and collaboratively in a team setting. If you believe you possess the requisite skills and background for this 3rd Line Support role, please apply now for immediate consideration and potential interview opportunities. For further information about the position, feel free to reach out to us promptly.
Mar 29, 2024
Full time
3rd Line Support Stoke on Trent - Hybrid Salary £35,000 Topping Class benefits An established professional services company located in Stoke on Trent is seeking a 3rd Line Support to join their growing team. As a 3rd Line Support, you will serve as the escalation point within a supportive team, ensuring top-notch service delivery to the company's clients for smooth operation and reliability of their IT systems. Responsibilities: Addressing 3rd line support queries via phone, email, or on-site visits. Monitoring and optimizing server performance. Resolving hardware and software issues. Installing and configuring new systems. Providing technical support to customers. Contributing to project work, including migration projects. Mentoring team members. Key Requirements: Experience in 3rd line support. Proficiency in network and server support. Strong understanding of networking principles. Familiarity with storage, backup, VMWare/Hyper-V, and Cyber Security. Knowledge of O365, Azure, Exchange, Intune, OneDrive, and SharePoint. Excellent problem-solving abilities. Capability to work independently and collaboratively in a team setting. If you believe you possess the requisite skills and background for this 3rd Line Support role, please apply now for immediate consideration and potential interview opportunities. For further information about the position, feel free to reach out to us promptly.
Customer IT Customer Assurance Analyst Leeds / Hybrid Up to £60,000 per annum We're looking for an experienced Customer IT Assurance Analyst for our globally recognised Client, a leading specialist in insurance with offices located throughout the UK.As the Customer IT Assurance Analyst you will assist in the operation of 3rd Party IT Risk functions focused on Customer Assurance by the execution of activities including bids & tenders, due diligence, audits, findings and reporting to manage and deliver the expectations of customers aligned to defined SLAs and deadlines.Core Responsibilities: Execute the delivery of end-to-end customer IT due diligence, both as part of the onboarding and ongoing processes aligned to defined SLAs, including responding to questions, providing documentation and managing follow-up queries aligned to both Bupa and customer expectations.I would really like to discuss this more with you and see how this opportunity could align with you or what other opportunities would align better. Support Commercial and Tender teams with the IT component new business opportunities including questionnaires, presentations and customer calls. Support the end-to-end delivery of the IT components of customers audits, including planning, scoping, preparation, documentation, delivery and follow-up; in direct partnership with customers and internal Commercial teams.Key Skills / Qualifications needed for this role: Educated to degree level or certified in relevant audit, risk, and security certifications preferably with one of the following: IIA, CISA, CISM, or CISSP, or equivalent experience. Extensive skills and experience across IT Security/Assurance, Compliance or Risk, with experience of IT Risk and Assurance frameworks, and control assurance assessments (e.g. ISO 27001, PCI DSS, CIS 20, NIST, ISACA IT Risk). Extensive experience in carrying out IT controls assessments with skills in Cyber and IT Risk. Experience of Assurance concepts preferably with internal IT Compliance or IT Control assurance experience.There's a true flexible working culture and leading benefits. (Great pension, bonus, flexible working, etc). Although the team work remotely this position would require office days every now and then in one of their UK based offices for those important meetings. Along with a great benefits package.
Mar 29, 2024
Full time
Customer IT Customer Assurance Analyst Leeds / Hybrid Up to £60,000 per annum We're looking for an experienced Customer IT Assurance Analyst for our globally recognised Client, a leading specialist in insurance with offices located throughout the UK.As the Customer IT Assurance Analyst you will assist in the operation of 3rd Party IT Risk functions focused on Customer Assurance by the execution of activities including bids & tenders, due diligence, audits, findings and reporting to manage and deliver the expectations of customers aligned to defined SLAs and deadlines.Core Responsibilities: Execute the delivery of end-to-end customer IT due diligence, both as part of the onboarding and ongoing processes aligned to defined SLAs, including responding to questions, providing documentation and managing follow-up queries aligned to both Bupa and customer expectations.I would really like to discuss this more with you and see how this opportunity could align with you or what other opportunities would align better. Support Commercial and Tender teams with the IT component new business opportunities including questionnaires, presentations and customer calls. Support the end-to-end delivery of the IT components of customers audits, including planning, scoping, preparation, documentation, delivery and follow-up; in direct partnership with customers and internal Commercial teams.Key Skills / Qualifications needed for this role: Educated to degree level or certified in relevant audit, risk, and security certifications preferably with one of the following: IIA, CISA, CISM, or CISSP, or equivalent experience. Extensive skills and experience across IT Security/Assurance, Compliance or Risk, with experience of IT Risk and Assurance frameworks, and control assurance assessments (e.g. ISO 27001, PCI DSS, CIS 20, NIST, ISACA IT Risk). Extensive experience in carrying out IT controls assessments with skills in Cyber and IT Risk. Experience of Assurance concepts preferably with internal IT Compliance or IT Control assurance experience.There's a true flexible working culture and leading benefits. (Great pension, bonus, flexible working, etc). Although the team work remotely this position would require office days every now and then in one of their UK based offices for those important meetings. Along with a great benefits package.
1st / 2nd Line Desktop Support Analyst - Candidates will have a minimum 2+ years (ideally more) 1st / 2nd Line Desktop Support experience with any previous Application Support and Financial / Banking highly beneficial. This is a superb opportunity working within a Major Brokerage House and could provide a stepping stone to move into 3rd Line Support over time as the company have a history of promoting from within. You must have strong Windows 10 / 11 Desktop Support, Office Applications (2013 to 2019) and Exchange / Office 365 with some knowledge of JIRA, AWS or other Cloud based products advantageous. You'll also have a core knowledge of Windows Server - 2012, 2016, 2019 including Active Directory and Group Policy for managing user accounts with any Windows Deployment Server and a general awareness of Networking in a Switched Environment - TCP/IP, DNS, DHCP, GPO's, LAN/WAN all beneficial. Ideally used to working in an SLA / ITIL driven environment, able to monitor and restore back-ups and generate reports. You'll be involved in the management of Application / Access Security (firewall, anti-virus, e-mail filters) and able to install, configure and troubleshoot devices / printers. You will have excellent communication skills, able to deal with users at all levels on the phone, via e-mail and face to face. None Essential Skills: Any Application Support the Financial / Banking / Brokerage Sector supporting Market Data Feeds / Trade Floor Support (Reuters, Bloomberg) along with any Linux Systems Administration and Scripting (Python, PowerShell), along with a core knowledge of Databases (Oracle and SQL) advantageous. You will be working in a dynamic Financial environment and the client is seeking a motivated individual with the right attitude and aptitude. Not essential but any MCP, MCDST, MCITP, MCSA, MCSE accreditation all beneficial as is any Citrix and Cisco experience and a sense of humour and ability to interact well and get on with others essential. This role is as much about attitude and aptitude and being able to demonstrate a genuine desire to learn than it is the current skillset. The salary range will vary on experience and the amount of training a candidate may require to bring them up to speed.
Mar 29, 2024
Full time
1st / 2nd Line Desktop Support Analyst - Candidates will have a minimum 2+ years (ideally more) 1st / 2nd Line Desktop Support experience with any previous Application Support and Financial / Banking highly beneficial. This is a superb opportunity working within a Major Brokerage House and could provide a stepping stone to move into 3rd Line Support over time as the company have a history of promoting from within. You must have strong Windows 10 / 11 Desktop Support, Office Applications (2013 to 2019) and Exchange / Office 365 with some knowledge of JIRA, AWS or other Cloud based products advantageous. You'll also have a core knowledge of Windows Server - 2012, 2016, 2019 including Active Directory and Group Policy for managing user accounts with any Windows Deployment Server and a general awareness of Networking in a Switched Environment - TCP/IP, DNS, DHCP, GPO's, LAN/WAN all beneficial. Ideally used to working in an SLA / ITIL driven environment, able to monitor and restore back-ups and generate reports. You'll be involved in the management of Application / Access Security (firewall, anti-virus, e-mail filters) and able to install, configure and troubleshoot devices / printers. You will have excellent communication skills, able to deal with users at all levels on the phone, via e-mail and face to face. None Essential Skills: Any Application Support the Financial / Banking / Brokerage Sector supporting Market Data Feeds / Trade Floor Support (Reuters, Bloomberg) along with any Linux Systems Administration and Scripting (Python, PowerShell), along with a core knowledge of Databases (Oracle and SQL) advantageous. You will be working in a dynamic Financial environment and the client is seeking a motivated individual with the right attitude and aptitude. Not essential but any MCP, MCDST, MCITP, MCSA, MCSE accreditation all beneficial as is any Citrix and Cisco experience and a sense of humour and ability to interact well and get on with others essential. This role is as much about attitude and aptitude and being able to demonstrate a genuine desire to learn than it is the current skillset. The salary range will vary on experience and the amount of training a candidate may require to bring them up to speed.
Are you looking for a new exciting opportunity working as a 2nd/3rd Line Support Engineer to be based near Aldershot? Main Duties of the Role 2nd & 3rd line IT support Provide both remote and onsite support to a variety of local clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA's Your Skills and Experience Microsoft Desktops and Windows Server Active Directory Office 365 Good networking knowledge Driving license and own vehicle essential Any certifications are a bonus Salary £28,000-£32,000 per annum Hours: 09:00-17:30 Monday to Friday
Mar 29, 2024
Full time
Are you looking for a new exciting opportunity working as a 2nd/3rd Line Support Engineer to be based near Aldershot? Main Duties of the Role 2nd & 3rd line IT support Provide both remote and onsite support to a variety of local clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA's Your Skills and Experience Microsoft Desktops and Windows Server Active Directory Office 365 Good networking knowledge Driving license and own vehicle essential Any certifications are a bonus Salary £28,000-£32,000 per annum Hours: 09:00-17:30 Monday to Friday
1st / 2nd Line Systems Engineer Location: Uckfield, East Sussex - Office based Salary: £25k - £30k Are you an experienced 1st line Support Engineer, perhaps with some 2nd line experience? Are you looking for progression to a 2nd line role, with long-term goals set towards 3rd line, all while being supported by a forward-thinking company? Look no further. About the Role: Engage with clients offering system administration and continuous IT support. Demonstrate exceptional English verbal and written communication skills to effectively relay and document system details. Independently manage your workload and thrive as a vital member of our team. Post-probation, access to company pool vans is available. Occasionally, use of your personal vehicle might be necessary, with mileage remuneration provided. Why Join Us? Embark on a rewarding journey with a reputable managed services provider. For the right individual, there is a clear path to handling the technical dimensions of our business. Key Duties: Deliver both remote and on-site premium customer support. Promptly diagnose and rectify faults. Collaborate with partners and third-party companies to tackle challenges. Efficiently troubleshoot technical issues and uphold awareness of company policies. Essential Technical Skills: Microsoft Windows (all versions) experience to a high level. Active Directory (both on premises and Azure). Windows Server Environment 2016 and upward. Hyper-V virtualisation Microsoft 365 - including deployment and Intune/MDM Azure AD Connect. Backups (various and ability to use different applications). Networking - design/troubleshoot (VLAN, routing, switching, TCP/IP and OSI) Router maintenance - wireless configuration and troubleshooting. PowerShell to a competent level including Azure modules. VPN Troubleshooting and administration. DNS troubleshooting and administration. Desired Technical Experience: Datto BCDR Datto Autotask Datto RMM Azure Virtual Server creation/management Microsoft Hyper Converged cluster configuration creation and maintenance, including storage spaces arrays. Candidates must possess a clean driving licence and be eligible for DBS (basic) checks.
Mar 29, 2024
Full time
1st / 2nd Line Systems Engineer Location: Uckfield, East Sussex - Office based Salary: £25k - £30k Are you an experienced 1st line Support Engineer, perhaps with some 2nd line experience? Are you looking for progression to a 2nd line role, with long-term goals set towards 3rd line, all while being supported by a forward-thinking company? Look no further. About the Role: Engage with clients offering system administration and continuous IT support. Demonstrate exceptional English verbal and written communication skills to effectively relay and document system details. Independently manage your workload and thrive as a vital member of our team. Post-probation, access to company pool vans is available. Occasionally, use of your personal vehicle might be necessary, with mileage remuneration provided. Why Join Us? Embark on a rewarding journey with a reputable managed services provider. For the right individual, there is a clear path to handling the technical dimensions of our business. Key Duties: Deliver both remote and on-site premium customer support. Promptly diagnose and rectify faults. Collaborate with partners and third-party companies to tackle challenges. Efficiently troubleshoot technical issues and uphold awareness of company policies. Essential Technical Skills: Microsoft Windows (all versions) experience to a high level. Active Directory (both on premises and Azure). Windows Server Environment 2016 and upward. Hyper-V virtualisation Microsoft 365 - including deployment and Intune/MDM Azure AD Connect. Backups (various and ability to use different applications). Networking - design/troubleshoot (VLAN, routing, switching, TCP/IP and OSI) Router maintenance - wireless configuration and troubleshooting. PowerShell to a competent level including Azure modules. VPN Troubleshooting and administration. DNS troubleshooting and administration. Desired Technical Experience: Datto BCDR Datto Autotask Datto RMM Azure Virtual Server creation/management Microsoft Hyper Converged cluster configuration creation and maintenance, including storage spaces arrays. Candidates must possess a clean driving licence and be eligible for DBS (basic) checks.
Responsible for the management, support, maintenance, upgrade and development of IT applications within the business. Overseeing system reliability, security and scalability while playing a leading role in identifying technical requirements, driving DevOps practices, and ensuring compliance with regulatory standards. Client Details Leading property developer in London Description Provide 3rd line support for business applications with a primary focus on continual improvement, upgrade, integration and development. Take a lead role in identifying technical requirements in IT projects, providing technical support, maintaining comprehensive documentation of systems architecture, configurations and procedures while ensuring source control aligns with industry best practices Drive continuous value delivery to the business, adapting to changes, fostering collaboration and enhancing communications across teams. Aid in implementing DevOps practices including CI/CD pipelines deployments, leading their integration and staying updated on evolving DevOps trends and technologies. Develop and maintain disaster recovery and resilience plan for all IT applications and databases to ensure seamless continuity in the face of unexpected events. To follow Change Control procedures alongside best practice deployment in line with corporate cyber security standards. Manage relationships with users, key stakeholders and 3rd parties for applications delivery and support, including IT Application contracts renewals. Provide support for database upgrades and public websites including monthly health checks and refresh processes. Analyse data and present insights through reports and also assist with the design and development of complex SQL queries as required by the business. Develop automation scripts using APIs and other tools for continuous integration, deployment and monitoring, in ensuring reliability and efficiency in system operation. Implement robust security measures and ensure systems adhere to regulatory compliance standards, participating in regular audits and remediations as necessary. To identify and replace legacy applications where possible consolidating similar applications across the business. Coach, train and mentor junior members of the team on key skills and knowledge areas Undertake other duties as requested by Line Management. Profile Bachelor's degree in Computer Science, Engineering or relevant discipline, with a minimum of 5 years of related professional experience. A minimum of 4 years' experience in a development role. Proficient in problem-solving within an operational support environment, adept at triaging tickets and resolving issues to minimise further incidents. Strong analytical skills to identify business requirements and offer effective solutions. Experience with DevOps principles and practices including continuous integration, continuous delivery, automated testing and change control best practices. 4+ years experience in major programming languages such as ASP.NET, PHP along with substantial experience in major relational databases , preferably MS SQL Server, MySQL. Skilled in writing complex SQL queries, report development and data processing, with exposure to PowerBI. Experience with WordPress, cPanel and WHM. Understanding of HTML, CSS, JavaScript and REST API. Proven expertise and skill in cloud-based technologies, ideally with skills in Azure Experience with both Windows and Linux/Unix-based operating systems. Ability to work under pressure across diverse projects and deal effectively with ad-hoc tasks. Willingness to quickly embrace new technologies and learn modern development tools. Strong ability to engage with Suppliers and External Consultants. Strong within both a team and individual project environment. Job Offer competitive salary hybrid working generous pension insurance plans, health care subsidised gym membership store discounts. family leave
Mar 29, 2024
Full time
Responsible for the management, support, maintenance, upgrade and development of IT applications within the business. Overseeing system reliability, security and scalability while playing a leading role in identifying technical requirements, driving DevOps practices, and ensuring compliance with regulatory standards. Client Details Leading property developer in London Description Provide 3rd line support for business applications with a primary focus on continual improvement, upgrade, integration and development. Take a lead role in identifying technical requirements in IT projects, providing technical support, maintaining comprehensive documentation of systems architecture, configurations and procedures while ensuring source control aligns with industry best practices Drive continuous value delivery to the business, adapting to changes, fostering collaboration and enhancing communications across teams. Aid in implementing DevOps practices including CI/CD pipelines deployments, leading their integration and staying updated on evolving DevOps trends and technologies. Develop and maintain disaster recovery and resilience plan for all IT applications and databases to ensure seamless continuity in the face of unexpected events. To follow Change Control procedures alongside best practice deployment in line with corporate cyber security standards. Manage relationships with users, key stakeholders and 3rd parties for applications delivery and support, including IT Application contracts renewals. Provide support for database upgrades and public websites including monthly health checks and refresh processes. Analyse data and present insights through reports and also assist with the design and development of complex SQL queries as required by the business. Develop automation scripts using APIs and other tools for continuous integration, deployment and monitoring, in ensuring reliability and efficiency in system operation. Implement robust security measures and ensure systems adhere to regulatory compliance standards, participating in regular audits and remediations as necessary. To identify and replace legacy applications where possible consolidating similar applications across the business. Coach, train and mentor junior members of the team on key skills and knowledge areas Undertake other duties as requested by Line Management. Profile Bachelor's degree in Computer Science, Engineering or relevant discipline, with a minimum of 5 years of related professional experience. A minimum of 4 years' experience in a development role. Proficient in problem-solving within an operational support environment, adept at triaging tickets and resolving issues to minimise further incidents. Strong analytical skills to identify business requirements and offer effective solutions. Experience with DevOps principles and practices including continuous integration, continuous delivery, automated testing and change control best practices. 4+ years experience in major programming languages such as ASP.NET, PHP along with substantial experience in major relational databases , preferably MS SQL Server, MySQL. Skilled in writing complex SQL queries, report development and data processing, with exposure to PowerBI. Experience with WordPress, cPanel and WHM. Understanding of HTML, CSS, JavaScript and REST API. Proven expertise and skill in cloud-based technologies, ideally with skills in Azure Experience with both Windows and Linux/Unix-based operating systems. Ability to work under pressure across diverse projects and deal effectively with ad-hoc tasks. Willingness to quickly embrace new technologies and learn modern development tools. Strong ability to engage with Suppliers and External Consultants. Strong within both a team and individual project environment. Job Offer competitive salary hybrid working generous pension insurance plans, health care subsidised gym membership store discounts. family leave
The Client My client are a fintech business that service the Financial services industry. Rapid growth sees the recruiting for a Systems Analyst to join their London based team. The Role Provide 1st, 2nd & 3rd line support for offices in London, Germany, Luxembourg, Paris, and USA. Resolve IT Incidents and Requests promptly via ticketing and communication platforms. Utilise diagnostic techniques and remote troubleshooting. Maintain accurate records of queries, problems, and resolutions. Analyse call logs to identify common issues and improve support processes. Develop and update user-guides and team documentation. Manage AV equipment and meeting technology. Support multiple IT platforms including Azure, Office, Mimecast, Backups, Exclaimer Cloud, etc. Your Profile To apply for this role you will have around 2-5 years experience in a service desk role. You will be progressive, inquisitve and have the desire to get stuck in and grow with the business. You will have excellent communication skills and a positive attitude. Salary & Benefits £40,000 - £50,000 + an extremely generous bonus 30 days annual leave Free breakfast and lunch 3 days a week in the office Outstanding riverside offices Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Mar 29, 2024
Full time
The Client My client are a fintech business that service the Financial services industry. Rapid growth sees the recruiting for a Systems Analyst to join their London based team. The Role Provide 1st, 2nd & 3rd line support for offices in London, Germany, Luxembourg, Paris, and USA. Resolve IT Incidents and Requests promptly via ticketing and communication platforms. Utilise diagnostic techniques and remote troubleshooting. Maintain accurate records of queries, problems, and resolutions. Analyse call logs to identify common issues and improve support processes. Develop and update user-guides and team documentation. Manage AV equipment and meeting technology. Support multiple IT platforms including Azure, Office, Mimecast, Backups, Exclaimer Cloud, etc. Your Profile To apply for this role you will have around 2-5 years experience in a service desk role. You will be progressive, inquisitve and have the desire to get stuck in and grow with the business. You will have excellent communication skills and a positive attitude. Salary & Benefits £40,000 - £50,000 + an extremely generous bonus 30 days annual leave Free breakfast and lunch 3 days a week in the office Outstanding riverside offices Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Arcas Technology is partnered with a leading manufacturing company based in Hemel Hempstead who are currently looking for an experienced IT Systems Engineer to join their business on a permanent basis. Working within the IT Infrastructure team, you will help support a range of modern technologies, plus other bespoke, industry-specific solutions. Key Responsibilities Server and storage administration Providing 3rd line support to the team Microsoft 365 tenant configuration and management Authentication and application management Managing the Cloud presence Testing and delivering User Experience improvements Key Skills Required Experience of supporting Windows operating systems (server, desktop, dual-boot) OS and Application patching / WSUS Physical system commissioning skills - server, desktop, and peripherals Experience of supporting Linux workstations Systems Monitoring - Grafana / Zabbix Experience supporting M365/O365 suite. Active Directory and/or Azure infrastructure management experience Understand network support essentials - DHCP, DNS, routing etc Messaging - Microsoft Exchange Hybrid environments Backup experience If you feel that you're a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
Mar 29, 2024
Full time
Arcas Technology is partnered with a leading manufacturing company based in Hemel Hempstead who are currently looking for an experienced IT Systems Engineer to join their business on a permanent basis. Working within the IT Infrastructure team, you will help support a range of modern technologies, plus other bespoke, industry-specific solutions. Key Responsibilities Server and storage administration Providing 3rd line support to the team Microsoft 365 tenant configuration and management Authentication and application management Managing the Cloud presence Testing and delivering User Experience improvements Key Skills Required Experience of supporting Windows operating systems (server, desktop, dual-boot) OS and Application patching / WSUS Physical system commissioning skills - server, desktop, and peripherals Experience of supporting Linux workstations Systems Monitoring - Grafana / Zabbix Experience supporting M365/O365 suite. Active Directory and/or Azure infrastructure management experience Understand network support essentials - DHCP, DNS, routing etc Messaging - Microsoft Exchange Hybrid environments Backup experience If you feel that you're a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
I am currently recruiting for a leading Microsoft gold partner who are based in London. This role is hybrid and will require some travel to client sites around the South Eat & London. This Project Engineer role is a spring board into the consulting team. About the role: As a Projects & Infrastructure Engineer, your role will involve on-site project work at client sites where you build client infrastructure, prepare software and hardware, and ensure installations are carried out to customer specifications. Some of the projects you will be involved in will include on-premise, public, private, and hybrid cloud-based installations, as well as Microsoft 365 and Azure migrations. You will scope projects and identify additional improvements, naturally upselling new technologies that may improve your customer's infrastructure needs. You will effectively plan and organise your own workload, maintain and update configuration documents, and ensure all assignments are carried out methodically and with meticulous attention to detail. General requirements: Similar experience as a Project Engineer, Infrastructure Engineer, or 3rd Line Support Engineer is essential Must be competent in working with multiple customers, such as within a Managed Service Provider Exceptional problem-solving, prioritisation, and multitasking skills Full driving license and willing to travel to customer sites (typically across the South of the UK) is essential Technical requirements: Strong background in supporting and implementing on-premise, hybrid and Microsoft Cloud technologies, specifically Microsoft 365 and Microsoft Azure Experience in setting up and configuring Microsoft security features Strong knowledge and experience with Windows Server, Active Directory, Windows 10, Virtualisation technologies (ideally VMware), backup technologies (ideally Veeam), Firewalls, Anti-Virus, Wireless technologies, and Networking configurations and technologies (including VLAN and Layer-3) Relevant cloud-based Microsoft certifications or other relevant certifications would be advantageous
Mar 29, 2024
Full time
I am currently recruiting for a leading Microsoft gold partner who are based in London. This role is hybrid and will require some travel to client sites around the South Eat & London. This Project Engineer role is a spring board into the consulting team. About the role: As a Projects & Infrastructure Engineer, your role will involve on-site project work at client sites where you build client infrastructure, prepare software and hardware, and ensure installations are carried out to customer specifications. Some of the projects you will be involved in will include on-premise, public, private, and hybrid cloud-based installations, as well as Microsoft 365 and Azure migrations. You will scope projects and identify additional improvements, naturally upselling new technologies that may improve your customer's infrastructure needs. You will effectively plan and organise your own workload, maintain and update configuration documents, and ensure all assignments are carried out methodically and with meticulous attention to detail. General requirements: Similar experience as a Project Engineer, Infrastructure Engineer, or 3rd Line Support Engineer is essential Must be competent in working with multiple customers, such as within a Managed Service Provider Exceptional problem-solving, prioritisation, and multitasking skills Full driving license and willing to travel to customer sites (typically across the South of the UK) is essential Technical requirements: Strong background in supporting and implementing on-premise, hybrid and Microsoft Cloud technologies, specifically Microsoft 365 and Microsoft Azure Experience in setting up and configuring Microsoft security features Strong knowledge and experience with Windows Server, Active Directory, Windows 10, Virtualisation technologies (ideally VMware), backup technologies (ideally Veeam), Firewalls, Anti-Virus, Wireless technologies, and Networking configurations and technologies (including VLAN and Layer-3) Relevant cloud-based Microsoft certifications or other relevant certifications would be advantageous
DK Recruitment are recruiting for a 2nd Line Support Engineer on behalf of our client who are a leading service provider based in South Bristol. This is an exciting opportunity to work for a growing Managed Service Provider. As part of a dynamic and highly skilled team you will be working on the forefront of technology enabling businesses to consistency benefit from their IT. We are looking for 5 year's+ IT support experience on a service desk supporting Windows Server 2012/2016/2019/2022, Windows 10 & 11, Microsoft 365, Azure, Exchange, Veeam Cloud Connect, VMware and experience configuring and supporting network devices such as firewalls and switches. My client heavily promotes organic growth and provide excellent training and career opportunities. This role has progression to lead into a 3rd Line role. Location: South Bristol/hybrid working. This role is not a remote opportunity. Paying up to £36,000 + benefits with the option to do over time. If you are open to finding out more, please apply and we can arrange a call to go through the position in more detail!
Mar 29, 2024
Full time
DK Recruitment are recruiting for a 2nd Line Support Engineer on behalf of our client who are a leading service provider based in South Bristol. This is an exciting opportunity to work for a growing Managed Service Provider. As part of a dynamic and highly skilled team you will be working on the forefront of technology enabling businesses to consistency benefit from their IT. We are looking for 5 year's+ IT support experience on a service desk supporting Windows Server 2012/2016/2019/2022, Windows 10 & 11, Microsoft 365, Azure, Exchange, Veeam Cloud Connect, VMware and experience configuring and supporting network devices such as firewalls and switches. My client heavily promotes organic growth and provide excellent training and career opportunities. This role has progression to lead into a 3rd Line role. Location: South Bristol/hybrid working. This role is not a remote opportunity. Paying up to £36,000 + benefits with the option to do over time. If you are open to finding out more, please apply and we can arrange a call to go through the position in more detail!