Role: 2nd Line Engineer Sector: MSP Location: East London Salary: 30,000 to 35,000 Join my clients dynamic team of skilled professionals where you'll play a vital role in delivering top-notch technical support to their diverse clientele. As a member of our team, you'll be responsible for providing day-to-day telephone and remote assistance at both 1st and 2nd line levels. To excel in this role, you should possess experience supporting Windows 10/11 and the latest Mac OSX operating systems within a business network environment. Additionally, you'll need expertise in: Troubleshooting and resolving issues over the phone and remotely at the 2nd line level. Hands-on experience with deskside hardware/software installation, configuration, and troubleshooting. Proficiency in configuring and troubleshooting Microsoft 365 tools such as Outlook, Teams, Exchange Online, and Active Directory. Strong understanding and practical knowledge of network configuration and troubleshooting, including DHCP, Routers, Switches, and Firewalls Ability to troubleshoot, fix, and support mobile devices including Android and iOS phones and tablets using Intune / JAMF Prior customer service experience in a help desk environment, utilizing helpdesk applications to manage tickets within the defined SLAs. In addition to technical skills, we're looking for individuals who possess the following qualities: Enthusiastic and driven individual with a can do attitude Proactive problem-solving skills and a creative approach to the challenges you will face. Exceptional customer service skills with the ability to interact effectively with clients at all levels. Strong interpersonal skills to build and maintain client relationships. Excellent organizational skills, including time management and administrative tasks. Ability to thrive under pressure in a client-facing environment while meeting weekly targets. Excellent verbal and written communication skills with keen attention to detail in ticket management and documentation. As part of our team, you'll report directly to the internal help desk manager and participate in weekly team meetings to review performance and plan for the week ahead. If you're ready to take on this exciting opportunity, we encourage you to apply and be part of our success story. What we offer: Join a great team looking to continue their upward trajectory. Hybrid working Competitive salary with an even better benefits package! Engage with cutting edge technology, be at the forefront of IT innovation Certification training Team socials & so much more! Like the look of what you see? Apply today to be immediately considered! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Role: 2nd Line Engineer Sector: MSP Location: East London Salary: 30,000 to 35,000 Join my clients dynamic team of skilled professionals where you'll play a vital role in delivering top-notch technical support to their diverse clientele. As a member of our team, you'll be responsible for providing day-to-day telephone and remote assistance at both 1st and 2nd line levels. To excel in this role, you should possess experience supporting Windows 10/11 and the latest Mac OSX operating systems within a business network environment. Additionally, you'll need expertise in: Troubleshooting and resolving issues over the phone and remotely at the 2nd line level. Hands-on experience with deskside hardware/software installation, configuration, and troubleshooting. Proficiency in configuring and troubleshooting Microsoft 365 tools such as Outlook, Teams, Exchange Online, and Active Directory. Strong understanding and practical knowledge of network configuration and troubleshooting, including DHCP, Routers, Switches, and Firewalls Ability to troubleshoot, fix, and support mobile devices including Android and iOS phones and tablets using Intune / JAMF Prior customer service experience in a help desk environment, utilizing helpdesk applications to manage tickets within the defined SLAs. In addition to technical skills, we're looking for individuals who possess the following qualities: Enthusiastic and driven individual with a can do attitude Proactive problem-solving skills and a creative approach to the challenges you will face. Exceptional customer service skills with the ability to interact effectively with clients at all levels. Strong interpersonal skills to build and maintain client relationships. Excellent organizational skills, including time management and administrative tasks. Ability to thrive under pressure in a client-facing environment while meeting weekly targets. Excellent verbal and written communication skills with keen attention to detail in ticket management and documentation. As part of our team, you'll report directly to the internal help desk manager and participate in weekly team meetings to review performance and plan for the week ahead. If you're ready to take on this exciting opportunity, we encourage you to apply and be part of our success story. What we offer: Join a great team looking to continue their upward trajectory. Hybrid working Competitive salary with an even better benefits package! Engage with cutting edge technology, be at the forefront of IT innovation Certification training Team socials & so much more! Like the look of what you see? Apply today to be immediately considered! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Deskside Support Engineer - Birmingham (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
Mar 28, 2024
Full time
Deskside Support Engineer - Birmingham (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
2nd Line Desktop Support Engineer London SC Level position - Start date ASAP pending Clearance. Up to £42,500 + shift allowance + benefits Concept IT is thrilled to announce an exciting opportunity to join our esteemed MSP partner as a seasoned 2nd Line Support Engineer/Desktop Support professional. We are seeking individuals with a wealth of software expertise, particularly in managing critical business systems within a dynamic front office setting. This role offers the chance to thrive in a bustling enterprise environment, where you'll be instrumental in ensuring adherence to SLA benchmarks and targets. Your commitment to delivering exceptional customer care and maintaining exemplary conduct will be paramount as you navigate through this fast-paced environment. This position is on a shift pattern working between 06:30 - 19:00 (early, mid and late shifts). Key Responsibilities: Level 3 type escalations for complex technical issues and root cause analysis. Effectively use and manage Service Now to handle and update calls. Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer-focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Carry out incident and change activity delivering the productivity levels expected by Desktop Operations. Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives. Ability to work well under pressure and to tight timescales. Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Identify ways of improving productivity and lowering costs which provide enhanced service value for Customer and/or cost savings for the organisation. Key Skills: Excellent communication and interpersonal skills Good negotiating skills An excellent understanding of ITIL Service Support, delivery disciplines, and methodologies Ability to work well under pressure and to tight timescales Excellent communication, interpersonal, and customer care skills Experience: Experience working in the finance industry, investment banking is highly advantageous Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation Broad understanding of financial markets Demonstrable experience of project management methodologies Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills Excellent experience of supporting operating systems and applications within a business environment Experience using a help desk call management system Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, and Exchange 2010 onwards Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable Software experience dealing with critical business systems with ideally exposure in investment banking If you are looking for a challenging role in a dynamic environment, please apply with your CV and cover letter.
Mar 28, 2024
Full time
2nd Line Desktop Support Engineer London SC Level position - Start date ASAP pending Clearance. Up to £42,500 + shift allowance + benefits Concept IT is thrilled to announce an exciting opportunity to join our esteemed MSP partner as a seasoned 2nd Line Support Engineer/Desktop Support professional. We are seeking individuals with a wealth of software expertise, particularly in managing critical business systems within a dynamic front office setting. This role offers the chance to thrive in a bustling enterprise environment, where you'll be instrumental in ensuring adherence to SLA benchmarks and targets. Your commitment to delivering exceptional customer care and maintaining exemplary conduct will be paramount as you navigate through this fast-paced environment. This position is on a shift pattern working between 06:30 - 19:00 (early, mid and late shifts). Key Responsibilities: Level 3 type escalations for complex technical issues and root cause analysis. Effectively use and manage Service Now to handle and update calls. Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer-focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Carry out incident and change activity delivering the productivity levels expected by Desktop Operations. Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives. Ability to work well under pressure and to tight timescales. Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Identify ways of improving productivity and lowering costs which provide enhanced service value for Customer and/or cost savings for the organisation. Key Skills: Excellent communication and interpersonal skills Good negotiating skills An excellent understanding of ITIL Service Support, delivery disciplines, and methodologies Ability to work well under pressure and to tight timescales Excellent communication, interpersonal, and customer care skills Experience: Experience working in the finance industry, investment banking is highly advantageous Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation Broad understanding of financial markets Demonstrable experience of project management methodologies Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills Excellent experience of supporting operating systems and applications within a business environment Experience using a help desk call management system Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, and Exchange 2010 onwards Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable Software experience dealing with critical business systems with ideally exposure in investment banking If you are looking for a challenging role in a dynamic environment, please apply with your CV and cover letter.
2nd Line Desktop Support Engineer London SC Level position - Start date ASAP pending Clearance. Up to 42,500 + shift allowance + benefits Concept IT is thrilled to announce an exciting opportunity to join our esteemed MSP partner as a seasoned 2nd Line Support Engineer/Desktop Support professional. We are seeking individuals with a wealth of software expertise, particularly in managing critical business systems within a dynamic front office setting. This role offers the chance to thrive in a bustling enterprise environment, where you'll be instrumental in ensuring adherence to SLA benchmarks and targets. Your commitment to delivering exceptional customer care and maintaining exemplary conduct will be paramount as you navigate through this fast-paced environment. This position is on a shift pattern working between 06:30 - 19:00 (early, mid and late shifts). Key Responsibilities: Level 3 type escalations for complex technical issues and root cause analysis. Effectively use and manage Service Now to handle and update calls. Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer-focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Carry out incident and change activity delivering the productivity levels expected by Desktop Operations. Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives. Ability to work well under pressure and to tight timescales. Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Identify ways of improving productivity and lowering costs which provide enhanced service value for Customer and/or cost savings for the organisation. Key Skills: Excellent communication and interpersonal skills Good negotiating skills An excellent understanding of ITIL Service Support, delivery disciplines, and methodologies Ability to work well under pressure and to tight timescales Excellent communication, interpersonal, and customer care skills Experience: Experience working in the finance industry, investment banking is highly advantageous Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation Broad understanding of financial markets Demonstrable experience of project management methodologies Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills Excellent experience of supporting operating systems and applications within a business environment Experience using a help desk call management system Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, and Exchange 2010 onwards Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable Software experience dealing with critical business systems with ideally exposure in investment banking If you are looking for a challenging role in a dynamic environment, please apply with your CV and cover letter.
Mar 28, 2024
Full time
2nd Line Desktop Support Engineer London SC Level position - Start date ASAP pending Clearance. Up to 42,500 + shift allowance + benefits Concept IT is thrilled to announce an exciting opportunity to join our esteemed MSP partner as a seasoned 2nd Line Support Engineer/Desktop Support professional. We are seeking individuals with a wealth of software expertise, particularly in managing critical business systems within a dynamic front office setting. This role offers the chance to thrive in a bustling enterprise environment, where you'll be instrumental in ensuring adherence to SLA benchmarks and targets. Your commitment to delivering exceptional customer care and maintaining exemplary conduct will be paramount as you navigate through this fast-paced environment. This position is on a shift pattern working between 06:30 - 19:00 (early, mid and late shifts). Key Responsibilities: Level 3 type escalations for complex technical issues and root cause analysis. Effectively use and manage Service Now to handle and update calls. Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer-focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Carry out incident and change activity delivering the productivity levels expected by Desktop Operations. Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives. Ability to work well under pressure and to tight timescales. Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Identify ways of improving productivity and lowering costs which provide enhanced service value for Customer and/or cost savings for the organisation. Key Skills: Excellent communication and interpersonal skills Good negotiating skills An excellent understanding of ITIL Service Support, delivery disciplines, and methodologies Ability to work well under pressure and to tight timescales Excellent communication, interpersonal, and customer care skills Experience: Experience working in the finance industry, investment banking is highly advantageous Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation Broad understanding of financial markets Demonstrable experience of project management methodologies Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills Excellent experience of supporting operating systems and applications within a business environment Experience using a help desk call management system Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, and Exchange 2010 onwards Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable Software experience dealing with critical business systems with ideally exposure in investment banking If you are looking for a challenging role in a dynamic environment, please apply with your CV and cover letter.
1st Line Support Engineer Peterborough £22k per annum + benefits My customer requires an experienced Deskside Support/1st line Support Engineer to work in a fast paced high tech environment. You will provide technical and deskside BAU support for their Office in Peterborough. Supporting a team of up to 500 people onsite and remotely in an O365 based environment working on all the latest application's and systems, you would need to be abreast of current technology and troubleshooting. Ideally, the 1st Line Support Engineer will have experience in the following areas: Previous experience in 1st Line Support Engineer/Deskside Support Engineer role MSP experience or a customer centric environment providing support is first prize Floorwalking experience, and remote support essential Windows 10 - Support Office 365 - Support Active Directory experience Support of Mobile/iPad devices ITIL process would be an advantage Ensure logged jobs are reviewed- knowing also when to escalate to provide the highest level of service Fast troubleshooting with customer/end user focus is imperative Previous experience working with call logging and ticketing systems Following change management processes Maintain backup tapes, including weekly checks, updating tapes and sending tapes to offshore facilities Any knowledge in Security policies would be useful Role details: Job role: 1st Line Support Job Type: Fixed term (6-12 months) Location: Peterborough Please apply now as we have immediate interview slots with the view of the successful candidate starting in the next few weeks. Please APPLY NOW.
Mar 28, 2024
1st Line Support Engineer Peterborough £22k per annum + benefits My customer requires an experienced Deskside Support/1st line Support Engineer to work in a fast paced high tech environment. You will provide technical and deskside BAU support for their Office in Peterborough. Supporting a team of up to 500 people onsite and remotely in an O365 based environment working on all the latest application's and systems, you would need to be abreast of current technology and troubleshooting. Ideally, the 1st Line Support Engineer will have experience in the following areas: Previous experience in 1st Line Support Engineer/Deskside Support Engineer role MSP experience or a customer centric environment providing support is first prize Floorwalking experience, and remote support essential Windows 10 - Support Office 365 - Support Active Directory experience Support of Mobile/iPad devices ITIL process would be an advantage Ensure logged jobs are reviewed- knowing also when to escalate to provide the highest level of service Fast troubleshooting with customer/end user focus is imperative Previous experience working with call logging and ticketing systems Following change management processes Maintain backup tapes, including weekly checks, updating tapes and sending tapes to offshore facilities Any knowledge in Security policies would be useful Role details: Job role: 1st Line Support Job Type: Fixed term (6-12 months) Location: Peterborough Please apply now as we have immediate interview slots with the view of the successful candidate starting in the next few weeks. Please APPLY NOW.
IT Helpdesk Technician / Technical Support Engineer who has some experience handling first line / second line service desk tickets and good troubleshooting skills with a logical approach to handling support requests is required for a well-established company based in Nottingham, Nottinghamshire, East Midlands. SALARY: £23,000 - £25,000 per annum (Depending on Experience) + Generous Benefits (see below) LOCATION: Nottingham, Nottinghamshire, East Midlands (100% Office Based) JOB TYPE: Full-Time, Permanent WORKING HOURS: Providing seasonal help desk cover from 6am - 5pm on a rota basis JOB OVERVIEW We have a fantastic new job opportunity for an IT Helpdesk Technician / Technical Support Engineerwho has some experience handling first line / service desk tickets and good troubleshooting skills with a logical approach to handling support requests. Working as the IT Helpdesk Technician / Technical Support Engineer you will join the Service Desk Team in providing direct support to the 400+ office staff and remote users. As the IT Helpdesk Technician / Technical Support Engineer you will provide remote and deskside support which will involve logging tickets, configuring hardware and software and troubleshooting PC and Laptop issues. Tickets are resolved through in-person technology management, phone and ticket system methods of support. ABOUT THE COMPANY The Company is a leading supplier of agronomy advice, seed, crop protection products and precision farming services. Working in partnership with arable, fruit, vegetable, horticultural and amenity sectors, the Company is committed to helping customers manage their businesses more efficiently and more profitably. They are dedicated to the company purpose - releasing agronomic potential. With roots originating more than 60 years ago, the Company offers a unique blend of local experience, research-based expertise, customer-based knowledge and trusted relationships; practicing values of honesty, integrity and fairness across all aspects of the business. The Company also embraces care for the wider environment, with an understanding of the important role now played by all those who manage the land, through a range of dedicated initiatives. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Your duties as the IT Helpdesk Technician / Technical Support Engineer include: Support remote and office -based workers with daily IT issues and faults Office / Depot technology (e.g. printing, meeting rooms, LAN etc) Print services (office/depot and home) End user hardware lifecycle (procurement, provision, asset management, disposal) User management (joiners, leavers, movers) Desktop operating system lifecycle Office 365 and other core apps Software provision and licence management Mobile device management Mobile and Fixed Voice Configure, build and ship IT hardware to replace faulty units or for new starters Assist in the tracking of hardware and software assets Responsible for (as part of team) responding to IT Help desk tickets Handling user support queries (including 1st line support) Providing seasonal helpdesk cover from 6am to 5pm on a rota basis Maintain security and confidentiality at all times CANDIDATE REQUIREMENTS The right candidate for the position will have a keen interest in IT and technology, awareness of current IT trends and best practices as well as a familiarity with the following systems: Windows 10/11, Windows Server, iOS and Android Active Directory Microsoft 365 Hardware fault diagnosis Hardware system building Basic IT purchasing Asset management Multifactor authentication methods Cloud services COMPANY BENEFITS Competitive Salary Annual bonus 25 days annual leave plus 8 days bank holidays Private healthcare Pension scheme including salary sacrifice option TELUS Health (Formerly LifeWorks) employee assistance programme Bike to work Company eye care Employee discounts Continuous personal development opportunities HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P11955 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Nottingham, Nottinghamshire, East Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Mar 28, 2024
Full time
IT Helpdesk Technician / Technical Support Engineer who has some experience handling first line / second line service desk tickets and good troubleshooting skills with a logical approach to handling support requests is required for a well-established company based in Nottingham, Nottinghamshire, East Midlands. SALARY: £23,000 - £25,000 per annum (Depending on Experience) + Generous Benefits (see below) LOCATION: Nottingham, Nottinghamshire, East Midlands (100% Office Based) JOB TYPE: Full-Time, Permanent WORKING HOURS: Providing seasonal help desk cover from 6am - 5pm on a rota basis JOB OVERVIEW We have a fantastic new job opportunity for an IT Helpdesk Technician / Technical Support Engineerwho has some experience handling first line / service desk tickets and good troubleshooting skills with a logical approach to handling support requests. Working as the IT Helpdesk Technician / Technical Support Engineer you will join the Service Desk Team in providing direct support to the 400+ office staff and remote users. As the IT Helpdesk Technician / Technical Support Engineer you will provide remote and deskside support which will involve logging tickets, configuring hardware and software and troubleshooting PC and Laptop issues. Tickets are resolved through in-person technology management, phone and ticket system methods of support. ABOUT THE COMPANY The Company is a leading supplier of agronomy advice, seed, crop protection products and precision farming services. Working in partnership with arable, fruit, vegetable, horticultural and amenity sectors, the Company is committed to helping customers manage their businesses more efficiently and more profitably. They are dedicated to the company purpose - releasing agronomic potential. With roots originating more than 60 years ago, the Company offers a unique blend of local experience, research-based expertise, customer-based knowledge and trusted relationships; practicing values of honesty, integrity and fairness across all aspects of the business. The Company also embraces care for the wider environment, with an understanding of the important role now played by all those who manage the land, through a range of dedicated initiatives. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Your duties as the IT Helpdesk Technician / Technical Support Engineer include: Support remote and office -based workers with daily IT issues and faults Office / Depot technology (e.g. printing, meeting rooms, LAN etc) Print services (office/depot and home) End user hardware lifecycle (procurement, provision, asset management, disposal) User management (joiners, leavers, movers) Desktop operating system lifecycle Office 365 and other core apps Software provision and licence management Mobile device management Mobile and Fixed Voice Configure, build and ship IT hardware to replace faulty units or for new starters Assist in the tracking of hardware and software assets Responsible for (as part of team) responding to IT Help desk tickets Handling user support queries (including 1st line support) Providing seasonal helpdesk cover from 6am to 5pm on a rota basis Maintain security and confidentiality at all times CANDIDATE REQUIREMENTS The right candidate for the position will have a keen interest in IT and technology, awareness of current IT trends and best practices as well as a familiarity with the following systems: Windows 10/11, Windows Server, iOS and Android Active Directory Microsoft 365 Hardware fault diagnosis Hardware system building Basic IT purchasing Asset management Multifactor authentication methods Cloud services COMPANY BENEFITS Competitive Salary Annual bonus 25 days annual leave plus 8 days bank holidays Private healthcare Pension scheme including salary sacrifice option TELUS Health (Formerly LifeWorks) employee assistance programme Bike to work Company eye care Employee discounts Continuous personal development opportunities HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P11955 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Nottingham, Nottinghamshire, East Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Deskside Support Engineer - Manchester 4 days a week and Leeds office (travel expensed) 1 day a week (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Manchester and Leeds offices and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
Mar 28, 2024
Full time
Deskside Support Engineer - Manchester 4 days a week and Leeds office (travel expensed) 1 day a week (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Manchester and Leeds offices and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
1st Line Support Engineer Peterborough £22k per annum + benefits My customer requires an experienced Deskside Support / 1st line support engineer to work in a fast paced high tech environment. You will provide technical and deskside BAU support for their Office in Peterborough. Supporting a team of up to 500 people onsite and remotely in an O365 based environment working on all the latest application's and systems, you would need to be abreast of current technology and troubleshooting. Ideally, the 1st Line Support Engineer will have experience in the following areas: Previous experience in 1st Line Support Engineer / Deskside Support Engineer role MSP experience or a customer centric environment providing support is first prize Floorwalking experience, and remote support essential Windows 10 - Support Office 365 - Support Active Directory experience Support of Mobile / iPad devices ITIL process would be an advantage Ensure logged jobs are reviewed- knowing also when to escalate to provide the highest level of service Fast troubleshooting with customer / end user focus is imperative Previous experience working with call logging and ticketing systems Following change management processes Maintain backup tapes, including weekly checks, updating tapes and sending tapes to offshore facilities Any knowledge in Security policies would be useful Role details: Job role: 1st Line Support Job Type: Fixed term (6-12 months) Location: Peterborough Please apply now as we have immediate interview slots with the view of the successful candidate starting in the next few weeks. Please APPLY NOW. To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at 'VIQU IT Recruitment' on LinkedIn, and
Mar 27, 2024
Full time
1st Line Support Engineer Peterborough £22k per annum + benefits My customer requires an experienced Deskside Support / 1st line support engineer to work in a fast paced high tech environment. You will provide technical and deskside BAU support for their Office in Peterborough. Supporting a team of up to 500 people onsite and remotely in an O365 based environment working on all the latest application's and systems, you would need to be abreast of current technology and troubleshooting. Ideally, the 1st Line Support Engineer will have experience in the following areas: Previous experience in 1st Line Support Engineer / Deskside Support Engineer role MSP experience or a customer centric environment providing support is first prize Floorwalking experience, and remote support essential Windows 10 - Support Office 365 - Support Active Directory experience Support of Mobile / iPad devices ITIL process would be an advantage Ensure logged jobs are reviewed- knowing also when to escalate to provide the highest level of service Fast troubleshooting with customer / end user focus is imperative Previous experience working with call logging and ticketing systems Following change management processes Maintain backup tapes, including weekly checks, updating tapes and sending tapes to offshore facilities Any knowledge in Security policies would be useful Role details: Job role: 1st Line Support Job Type: Fixed term (6-12 months) Location: Peterborough Please apply now as we have immediate interview slots with the view of the successful candidate starting in the next few weeks. Please APPLY NOW. To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at 'VIQU IT Recruitment' on LinkedIn, and
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Warwick As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
Mar 27, 2024
Full time
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Warwick As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
This is an exciting opportunity for an IT Support Analyst to join an MSP in Central London. This position pays £34,000 and is a hybrid work environment split between Central London (Bond Street & Green Park) and Work From Home. To be considered for this IT Support Engineer position you will have excellent customer service skills, a positive attitude, and exceptional communication skills. The ideal candidate will be an outgoing individual with a passion for IT and desire to learn more and progress their career. As a confident 1 st & 2 nd line IT Support Analyst you will have previous experience of deskside support and remote service desk support. Technical skills & experience will include 1st & 2nd line BAU user support around: Windows 10 Office 365 inc. Teams, OneDrive & SharePoint Active Directory &/or Azure AD Setting up & deploying laptops & PC's Printers, mobiles, Wi-Fi & general networking basic Working for an MSP you will have a varied role in supporting a number of London based local clients. The successful candidate will split their time between Bond Street, Green Park and working from home, as well as visiting any customer sites in Central London as & when required. If you are an experienced IT Support Analyst, IT Support Engineer, IT Service Desk Analyst, IT Helpdesk Analyst or Deskside Support Analyst and you are looking for a new challenge please apply immediately.
Mar 26, 2024
Full time
This is an exciting opportunity for an IT Support Analyst to join an MSP in Central London. This position pays £34,000 and is a hybrid work environment split between Central London (Bond Street & Green Park) and Work From Home. To be considered for this IT Support Engineer position you will have excellent customer service skills, a positive attitude, and exceptional communication skills. The ideal candidate will be an outgoing individual with a passion for IT and desire to learn more and progress their career. As a confident 1 st & 2 nd line IT Support Analyst you will have previous experience of deskside support and remote service desk support. Technical skills & experience will include 1st & 2nd line BAU user support around: Windows 10 Office 365 inc. Teams, OneDrive & SharePoint Active Directory &/or Azure AD Setting up & deploying laptops & PC's Printers, mobiles, Wi-Fi & general networking basic Working for an MSP you will have a varied role in supporting a number of London based local clients. The successful candidate will split their time between Bond Street, Green Park and working from home, as well as visiting any customer sites in Central London as & when required. If you are an experienced IT Support Analyst, IT Support Engineer, IT Service Desk Analyst, IT Helpdesk Analyst or Deskside Support Analyst and you are looking for a new challenge please apply immediately.
Deskside Support Engineer: To provide a professional on-site Second Line deskside IT support service for the London offices, including Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the London George Street office and provides onsite support to all London offices. Occasional travel to other offices as necessary in line with business requirements. Incident/Request management: Ensure that incidents and requests are resolved where possible in a timely manner to meet the defined Service Level Targets. Promote the resolution of incidents into Service Desk where possible, by assisting colleagues unprompted and pro-actively sharing knowledge through the publication of quality knowledge articles and clear resolution documentation within the incident tickets. Escalate issues to 3rd line support as and when necessary either EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. Provide support for all incidents and service requests of all IT systems/services. IT support using Skype for Business, telephone support and "At desk" support. End to end ownership of all IT incidents and requests including being responsible for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered to the company. Manage all user administration tasks such as joiners, leavers and changes. Change and Configuration management: Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management: Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. General Operations management: Support of VMware Virtual Desktops, Desktop PC's, Laptops and MS Surface Pro's. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Customer Engagement: Attend and provide onsite support from all London offices as required Attend at Tech Expert events as and when requested Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup Deliverables and Measurables: Provide a professional, approachable and technical IT support service to the company Ownership of all incidents and service requests managed by 2nd line 85% of incidents resolved within OLA 90% of incidents resolved within SLA 90% of incidents responded to with OLA Feedback from team members and customer satisfaction questionnaires Regular performance and development review Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Windows 8/Windows 10 Microsoft Active Directory administration Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Windows Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: VMWare Citrix Cisco Telephony Printing Email archiving solutions Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Soft skills: Analytical problem-solving skills to follow an incident or problem through to resolution Excellent Customer service skills Experience of working in an ITIL environment Use initiative with a positive and can-do attitude Identify business impacting incidents and escalate according via the escalation process Ability to communicate effectively with a confident telephone manner Excellent attention to detail and in all written communication Tactful and diplomatic when dealing with pressurised situations Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines Ability to work effectively alone and within your team/group or project, under the appropriate supervision Maintain good working relationships with all members of IT Professional appearance and attitude at all times Flexible approach to role Highly motivated, willing to continually update knowledge and skill set Ability to liaise and communicate with all levels within IT and across the business Documentation skills: Technical documentation Knowledge management
Mar 25, 2024
Full time
Deskside Support Engineer: To provide a professional on-site Second Line deskside IT support service for the London offices, including Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the London George Street office and provides onsite support to all London offices. Occasional travel to other offices as necessary in line with business requirements. Incident/Request management: Ensure that incidents and requests are resolved where possible in a timely manner to meet the defined Service Level Targets. Promote the resolution of incidents into Service Desk where possible, by assisting colleagues unprompted and pro-actively sharing knowledge through the publication of quality knowledge articles and clear resolution documentation within the incident tickets. Escalate issues to 3rd line support as and when necessary either EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. Provide support for all incidents and service requests of all IT systems/services. IT support using Skype for Business, telephone support and "At desk" support. End to end ownership of all IT incidents and requests including being responsible for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered to the company. Manage all user administration tasks such as joiners, leavers and changes. Change and Configuration management: Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management: Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. General Operations management: Support of VMware Virtual Desktops, Desktop PC's, Laptops and MS Surface Pro's. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Customer Engagement: Attend and provide onsite support from all London offices as required Attend at Tech Expert events as and when requested Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup Deliverables and Measurables: Provide a professional, approachable and technical IT support service to the company Ownership of all incidents and service requests managed by 2nd line 85% of incidents resolved within OLA 90% of incidents resolved within SLA 90% of incidents responded to with OLA Feedback from team members and customer satisfaction questionnaires Regular performance and development review Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Windows 8/Windows 10 Microsoft Active Directory administration Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Windows Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: VMWare Citrix Cisco Telephony Printing Email archiving solutions Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Soft skills: Analytical problem-solving skills to follow an incident or problem through to resolution Excellent Customer service skills Experience of working in an ITIL environment Use initiative with a positive and can-do attitude Identify business impacting incidents and escalate according via the escalation process Ability to communicate effectively with a confident telephone manner Excellent attention to detail and in all written communication Tactful and diplomatic when dealing with pressurised situations Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines Ability to work effectively alone and within your team/group or project, under the appropriate supervision Maintain good working relationships with all members of IT Professional appearance and attitude at all times Flexible approach to role Highly motivated, willing to continually update knowledge and skill set Ability to liaise and communicate with all levels within IT and across the business Documentation skills: Technical documentation Knowledge management
Service Desk Engineer £25k-£30k Cambridge A leading software house in Cambridge is looking for a Service Desk Engineer to join the team on a permanent basis. You will be the first point of contact for internal IT issues, logging calls, resolving issues, and escalating when necessary. Most of this role is BAU support, however you will also be given the opportunity to get involved in project work, where you will acquire new skills and develop your technical knowledge. This is one of the best software houses in the area, with a welcoming team who will support you all the way! When in office, you will also get cool perks such as a free breakfast! You must have previous IT Support / Service Desk Experience - this is not an entry level position. Overseas candidates or those without the full right to work indefinitely will not be considered for this role. Main Responsibilities: 1st and 2nd Line Support Work through tickets on the ticketing systems Increase the number of requests resolved first time Starter Inductions IT Hardware Support / Laptop Builds Key Skills Required: O365 Active Directory (Preferably Azure AD) Windows 7-10 Intune Deskside support This role is to be based out of Cambridge, however there will be some flexibility to work remotely c2 days per week. You must have the right to work within the UK for this role and within a reasonable commutable distance of Cambridge. For a full job description or more information please contact Andy Clarke at The One Group!
Mar 23, 2024
Full time
Service Desk Engineer £25k-£30k Cambridge A leading software house in Cambridge is looking for a Service Desk Engineer to join the team on a permanent basis. You will be the first point of contact for internal IT issues, logging calls, resolving issues, and escalating when necessary. Most of this role is BAU support, however you will also be given the opportunity to get involved in project work, where you will acquire new skills and develop your technical knowledge. This is one of the best software houses in the area, with a welcoming team who will support you all the way! When in office, you will also get cool perks such as a free breakfast! You must have previous IT Support / Service Desk Experience - this is not an entry level position. Overseas candidates or those without the full right to work indefinitely will not be considered for this role. Main Responsibilities: 1st and 2nd Line Support Work through tickets on the ticketing systems Increase the number of requests resolved first time Starter Inductions IT Hardware Support / Laptop Builds Key Skills Required: O365 Active Directory (Preferably Azure AD) Windows 7-10 Intune Deskside support This role is to be based out of Cambridge, however there will be some flexibility to work remotely c2 days per week. You must have the right to work within the UK for this role and within a reasonable commutable distance of Cambridge. For a full job description or more information please contact Andy Clarke at The One Group!
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Staines As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. On any given day, you may be asked to help with anything from IMACD, conference AV setup & Asset management, through to end-to-end diagnostics, Break/fix and even basic networking & mobile/smart device support. We also operate a walk-up bar for users to facilitate better and faster understanding and resolution to many of their day to day technical problems. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
Mar 22, 2024
Full time
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Staines As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. On any given day, you may be asked to help with anything from IMACD, conference AV setup & Asset management, through to end-to-end diagnostics, Break/fix and even basic networking & mobile/smart device support. We also operate a walk-up bar for users to facilitate better and faster understanding and resolution to many of their day to day technical problems. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
The Burford Recruitment Company
Witney, Oxfordshire
Generous company bonus scheme 35 hour working week - office based only Training and career development opportunities The Burford Recruitment Company are working on behalf of an industry leader, who are a trusted and highly regarded business who have been established for over 30 years. Due to continued growth, they are looking to appoint a 2nd Line IT Support Engineer. You will be part of their busy IT team supporting over 100 employees UK wide. Duties and Responsibilities: Work to provide 2nd line response to escalations from 1st line Effective ticket queue management through self motivation Be a valuable member of the support team handling incoming calls, email and deskside support To be an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to 3rd parties as appropriate Installing and configuring computer hardware, software, systems, printers and scanners Liaise with senior IT team members to escalate any issues or reoccurring problems or concerns within the IT areas Skills Required: Experience of Supporting Microsoft Windows Desktops and Laptops Citrix Desktops (Desirable) Supporting Microsoft (Office) 365 Including: Email, Teams, OneDrive, SharePoint Good working knowledge of Multi-Factor Authentication Good working knowledge of general network patching and Wi-Fi Good working knowledge of Active Directory General understanding of Windows Server Environments Additional information: My client offers a friendly, supportive, and positive office environment to work in, along with an impressive list of benefits. Generous bonus scheme 35 hour working week - office based only Private Health Care Company and Social events throughout the year
Mar 22, 2024
Full time
Generous company bonus scheme 35 hour working week - office based only Training and career development opportunities The Burford Recruitment Company are working on behalf of an industry leader, who are a trusted and highly regarded business who have been established for over 30 years. Due to continued growth, they are looking to appoint a 2nd Line IT Support Engineer. You will be part of their busy IT team supporting over 100 employees UK wide. Duties and Responsibilities: Work to provide 2nd line response to escalations from 1st line Effective ticket queue management through self motivation Be a valuable member of the support team handling incoming calls, email and deskside support To be an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to 3rd parties as appropriate Installing and configuring computer hardware, software, systems, printers and scanners Liaise with senior IT team members to escalate any issues or reoccurring problems or concerns within the IT areas Skills Required: Experience of Supporting Microsoft Windows Desktops and Laptops Citrix Desktops (Desirable) Supporting Microsoft (Office) 365 Including: Email, Teams, OneDrive, SharePoint Good working knowledge of Multi-Factor Authentication Good working knowledge of general network patching and Wi-Fi Good working knowledge of Active Directory General understanding of Windows Server Environments Additional information: My client offers a friendly, supportive, and positive office environment to work in, along with an impressive list of benefits. Generous bonus scheme 35 hour working week - office based only Private Health Care Company and Social events throughout the year
Role: 2nd Line Engineer Sector: MSP Location: East London Salary: £30,000 to £35,000 Join my clients dynamic team of skilled professionals where you'll play a vital role in delivering top-notch technical support to their diverse clientele. As a member of our team, you'll be responsible for providing day-to-day telephone and remote assistance at both 1st and 2nd line levels. To excel in this role, you should possess experience supporting Windows 10/11 and the latest Mac OSX operating systems within a business network environment. Additionally, you'll need expertise in: Troubleshooting and resolving issues over the phone and remotely at the 2nd line level. Hands-on experience with deskside hardware/software installation, configuration, and troubleshooting. Proficiency in configuring and troubleshooting Microsoft 365 tools such as Outlook, Teams, Exchange Online, and Active Directory. Strong understanding and practical knowledge of network configuration and troubleshooting, including DHCP, Routers, Switches, and Firewalls Ability to troubleshoot, fix, and support mobile devices including Android and iOS phones and tablets using Intune / JAMF Prior customer service experience in a help desk environment, utilizing helpdesk applications to manage tickets within the defined SLAs. In addition to technical skills, we're looking for individuals who possess the following qualities: Enthusiastic and driven individual with a can do attitude Proactive problem-solving skills and a creative approach to the challenges you will face. Exceptional customer service skills with the ability to interact effectively with clients at all levels. Strong interpersonal skills to build and maintain client relationships. Excellent organizational skills, including time management and administrative tasks. Ability to thrive under pressure in a client-facing environment while meeting weekly targets. Excellent verbal and written communication skills with keen attention to detail in ticket management and documentation. As part of our team, you'll report directly to the internal help desk manager and participate in weekly team meetings to review performance and plan for the week ahead. If you're ready to take on this exciting opportunity, we encourage you to apply and be part of our success story. What we offer: Join a great team looking to continue their upward trajectory. Hybrid working Competitive salary with an even better benefits package! Engage with cutting edge technology, be at the forefront of IT innovation Certification training Team socials & so much more! Like the look of what you see? Apply today to be immediately considered! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 22, 2024
Full time
Role: 2nd Line Engineer Sector: MSP Location: East London Salary: £30,000 to £35,000 Join my clients dynamic team of skilled professionals where you'll play a vital role in delivering top-notch technical support to their diverse clientele. As a member of our team, you'll be responsible for providing day-to-day telephone and remote assistance at both 1st and 2nd line levels. To excel in this role, you should possess experience supporting Windows 10/11 and the latest Mac OSX operating systems within a business network environment. Additionally, you'll need expertise in: Troubleshooting and resolving issues over the phone and remotely at the 2nd line level. Hands-on experience with deskside hardware/software installation, configuration, and troubleshooting. Proficiency in configuring and troubleshooting Microsoft 365 tools such as Outlook, Teams, Exchange Online, and Active Directory. Strong understanding and practical knowledge of network configuration and troubleshooting, including DHCP, Routers, Switches, and Firewalls Ability to troubleshoot, fix, and support mobile devices including Android and iOS phones and tablets using Intune / JAMF Prior customer service experience in a help desk environment, utilizing helpdesk applications to manage tickets within the defined SLAs. In addition to technical skills, we're looking for individuals who possess the following qualities: Enthusiastic and driven individual with a can do attitude Proactive problem-solving skills and a creative approach to the challenges you will face. Exceptional customer service skills with the ability to interact effectively with clients at all levels. Strong interpersonal skills to build and maintain client relationships. Excellent organizational skills, including time management and administrative tasks. Ability to thrive under pressure in a client-facing environment while meeting weekly targets. Excellent verbal and written communication skills with keen attention to detail in ticket management and documentation. As part of our team, you'll report directly to the internal help desk manager and participate in weekly team meetings to review performance and plan for the week ahead. If you're ready to take on this exciting opportunity, we encourage you to apply and be part of our success story. What we offer: Join a great team looking to continue their upward trajectory. Hybrid working Competitive salary with an even better benefits package! Engage with cutting edge technology, be at the forefront of IT innovation Certification training Team socials & so much more! Like the look of what you see? Apply today to be immediately considered! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Deskside Engineer Salary between £24,000 - £30,000 The enthusiastic and friendly Deskside IT team is looking for someone with a passion for IT and providing customer service to join them as an IT Deskside Engineer. We appreciate people who have a real determination for making our teams better and want to make a difference within the Deskside team. If you have an excellent attitude working as part of a team and a keen desire for self-development and improving yourself, we would love to hear from you! The role is based in Norwich, but there will be an occasional need to work at other Aviva sites. A bit about the job: In this role you will be working as part of the Norwich Deskside team, where you will provide 1st and 2nd line technical support to colleagues based in Norwich. You will also work closely across various IT teams to ensure effective delivery of IT support. Resolve technical issues and problems where possible or reassign appropriately Take ownership of Issues and Requests to completion including tickets raised to third parties Provide IT help and support to Aviva staff, which covers desktop hardware and software used within Aviva. In addition to this you'll perform general IT duties and tasks Skills and experience we're looking for: Excellent collaboration and customer service skills The ability to multitask whilst working in a busy customer-focussed environment Proven experience in providing 1st & 2nd line end user support at all levels within an organisation A good technical understanding of: Windows 10, Microsoft Office 365, Microsoft MECM, Microsoft Active Directory Good understanding with mobile devices (iPhones, iPads), Microsoft Intune and Mobility/VPN technologies What you'll get for this role: Salary between £24,000 - £30,000 (depending on location, skills, experience, and qualifications) Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer's leave 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Aviva is for everyone: We are inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on or send an email to
Sep 24, 2022
Full time
IT Deskside Engineer Salary between £24,000 - £30,000 The enthusiastic and friendly Deskside IT team is looking for someone with a passion for IT and providing customer service to join them as an IT Deskside Engineer. We appreciate people who have a real determination for making our teams better and want to make a difference within the Deskside team. If you have an excellent attitude working as part of a team and a keen desire for self-development and improving yourself, we would love to hear from you! The role is based in Norwich, but there will be an occasional need to work at other Aviva sites. A bit about the job: In this role you will be working as part of the Norwich Deskside team, where you will provide 1st and 2nd line technical support to colleagues based in Norwich. You will also work closely across various IT teams to ensure effective delivery of IT support. Resolve technical issues and problems where possible or reassign appropriately Take ownership of Issues and Requests to completion including tickets raised to third parties Provide IT help and support to Aviva staff, which covers desktop hardware and software used within Aviva. In addition to this you'll perform general IT duties and tasks Skills and experience we're looking for: Excellent collaboration and customer service skills The ability to multitask whilst working in a busy customer-focussed environment Proven experience in providing 1st & 2nd line end user support at all levels within an organisation A good technical understanding of: Windows 10, Microsoft Office 365, Microsoft MECM, Microsoft Active Directory Good understanding with mobile devices (iPhones, iPads), Microsoft Intune and Mobility/VPN technologies What you'll get for this role: Salary between £24,000 - £30,000 (depending on location, skills, experience, and qualifications) Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer's leave 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Aviva is for everyone: We are inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on or send an email to
Lead Infrastructure Support Engineer (Deskside) *Must have current SC Clearance to apply.* Fareham Office Based position Contractor Role, Inside IR35, Ideally 450/550 per day Until 29/04/22 initially Deadline: 07/10/:00 Central Government (Infrastructure Engineers - Deskside/End User Computing) Responsibilities: Support and provision for end user computing, covering hardware, OS, software, peripherals, telephony, access and connectivity. Incident resolution, for all the above, both local and remote in line with OLA. Request fulfilment, for all the above, both local and remote in line with OLA. Hardware support to cover PC, Laptop, Tablet, Mobile Phone, OS (win7/win10), desktop peripherals and connectivity. Also covers management, storage and physical disposal of stock including auditable management of stock on the Configuration Management Database. Software support to include manual and package installations; download of new software versions, virus checking and local storage and management. Management of (Lexmark) printer estate. Use and utilisation of supporting systems including Active Directory, MS Exchange, Lumension, SCCM, Airwatch, Remote Access, Skype for Business, MS Teams, MarkVision, ServiceNow, D ell/Lenovo Hardware, Bluecoat, Wi-Fi, VDI and other systems that may be introduced at any time. Escalation to and liaison with external suppliers for both incident management and service delivery, currently this includes Modality Systems (Skype for Business), Lexmark (printer estate), BMS (remote access support), Boxxe (MovelT) and others, list will change over time. Escalation to and liaison with internal technology teams covering 3rd line support or other technology specialisms for incident management, problem management and service delivery. Support, including initial triage, for any other technologies used across the estate including smart meeting rooms, room booking tablets etc. Involvement with and allocation to project delivery in line with activity scope around end user hardware, OS, software or service change. Essential Skills and experience: Microsoft Windows operating systems/technologies, RAS Administration Active Directory management, Application and operating system deployment using SCCM Mobile Device Management, Network Share Administration Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. Owns an issue until a new owner has been found or the problem has been mitigated and/or resolved. Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service. Has lateral thinking capability to dissect a problem into its component parts to identify and diagnose root causes, allowing problem resolution. Able to troubleshoot and identify problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open-source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS.
Oct 05, 2021
Contractor
Lead Infrastructure Support Engineer (Deskside) *Must have current SC Clearance to apply.* Fareham Office Based position Contractor Role, Inside IR35, Ideally 450/550 per day Until 29/04/22 initially Deadline: 07/10/:00 Central Government (Infrastructure Engineers - Deskside/End User Computing) Responsibilities: Support and provision for end user computing, covering hardware, OS, software, peripherals, telephony, access and connectivity. Incident resolution, for all the above, both local and remote in line with OLA. Request fulfilment, for all the above, both local and remote in line with OLA. Hardware support to cover PC, Laptop, Tablet, Mobile Phone, OS (win7/win10), desktop peripherals and connectivity. Also covers management, storage and physical disposal of stock including auditable management of stock on the Configuration Management Database. Software support to include manual and package installations; download of new software versions, virus checking and local storage and management. Management of (Lexmark) printer estate. Use and utilisation of supporting systems including Active Directory, MS Exchange, Lumension, SCCM, Airwatch, Remote Access, Skype for Business, MS Teams, MarkVision, ServiceNow, D ell/Lenovo Hardware, Bluecoat, Wi-Fi, VDI and other systems that may be introduced at any time. Escalation to and liaison with external suppliers for both incident management and service delivery, currently this includes Modality Systems (Skype for Business), Lexmark (printer estate), BMS (remote access support), Boxxe (MovelT) and others, list will change over time. Escalation to and liaison with internal technology teams covering 3rd line support or other technology specialisms for incident management, problem management and service delivery. Support, including initial triage, for any other technologies used across the estate including smart meeting rooms, room booking tablets etc. Involvement with and allocation to project delivery in line with activity scope around end user hardware, OS, software or service change. Essential Skills and experience: Microsoft Windows operating systems/technologies, RAS Administration Active Directory management, Application and operating system deployment using SCCM Mobile Device Management, Network Share Administration Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. Owns an issue until a new owner has been found or the problem has been mitigated and/or resolved. Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service. Has lateral thinking capability to dissect a problem into its component parts to identify and diagnose root causes, allowing problem resolution. Able to troubleshoot and identify problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open-source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS.
1st / 2nd Line IT Support Engineer Location : London Euston Salary: £20,000 - 24,000 We are looking to add a 2nd Line IT Support Windows Engineer who will be based out of London Euston to join a small MSP for a high profile transport client. You will have the opportunity to be part of a growing 1st and 2nd line team with career opportunities to learn new technologies and be part of a Microsoft and windows environment. Due to the growth of the business, you will have career opportunities available to yourself being part of a team and company that has scaled from 20 people to 85 over the last 16 months. Responsibilities: Onsite escalation point for both users and client IT members Assisting Operational Delivery Manager with monitoring of ticket management across the team Provide 2nd line "deskside" technical support to customers on a variety of devices, systems and technologies, with elements of 1st line support also required via a "Tech Hub" facility Manage the incident and request queues for EUC, sharing workload amongst the team Create and maintain high quality technical documentation and provide accurate customer specific reports Essential Skills: Expert working knowledge of Microsoft Window 10 desktop operating systems Experience of managing Microsoft Active Directory Competent with Microsoft server operating systems An solid appreciation of application and OS deployment mechanisms Nice to haves: Knowledge of Cloud storage solutions, Sharepoint, Box, etc. Agile working environment experience Achieved, or be working towards, an MCSE MCITP qualification in Windows 10 Desktop Administration Experience of Mac OS and iOS devices This role is NOT like your average Managed Services role, but you aren't like most IT Support people, you love a complex problem and you want to learn how to take things to another level. Send your CV to Dan Rodrigues or call us on for a confidential chat on why this role and company is going to make you an absolute 2nd Line guru! This site is based near London Euston station but will be remote with site visits.
Sep 14, 2021
Full time
1st / 2nd Line IT Support Engineer Location : London Euston Salary: £20,000 - 24,000 We are looking to add a 2nd Line IT Support Windows Engineer who will be based out of London Euston to join a small MSP for a high profile transport client. You will have the opportunity to be part of a growing 1st and 2nd line team with career opportunities to learn new technologies and be part of a Microsoft and windows environment. Due to the growth of the business, you will have career opportunities available to yourself being part of a team and company that has scaled from 20 people to 85 over the last 16 months. Responsibilities: Onsite escalation point for both users and client IT members Assisting Operational Delivery Manager with monitoring of ticket management across the team Provide 2nd line "deskside" technical support to customers on a variety of devices, systems and technologies, with elements of 1st line support also required via a "Tech Hub" facility Manage the incident and request queues for EUC, sharing workload amongst the team Create and maintain high quality technical documentation and provide accurate customer specific reports Essential Skills: Expert working knowledge of Microsoft Window 10 desktop operating systems Experience of managing Microsoft Active Directory Competent with Microsoft server operating systems An solid appreciation of application and OS deployment mechanisms Nice to haves: Knowledge of Cloud storage solutions, Sharepoint, Box, etc. Agile working environment experience Achieved, or be working towards, an MCSE MCITP qualification in Windows 10 Desktop Administration Experience of Mac OS and iOS devices This role is NOT like your average Managed Services role, but you aren't like most IT Support people, you love a complex problem and you want to learn how to take things to another level. Send your CV to Dan Rodrigues or call us on for a confidential chat on why this role and company is going to make you an absolute 2nd Line guru! This site is based near London Euston station but will be remote with site visits.
We have two great vacancies working for a well known and rapidly expanding business in Speke to join a growing team of talented IT professionals. We require one 1st / 2nd line technical support/helpdesk engineer, and a deskside support engineer. This is a great opportunity to join a company who can offer great opportunities to learn new skills and progress your career.
The successful candidates will offer excellent service to a range of IT users, working with a variety of IT technologies. You should have a keen interest in IT and technology, and be familiar with technologies such as (not all essential):
* Windows 7/8/10 Desktops
* Microsoft Exchange
* Active Directory
* Windows Servers
* Software / Application Installation
* Computer Hardware - printers, computer builds, etc
Full training, both on the job by a team of highly skilled colleagues, with genuine opportunity for progression within an expanding business, where you can increase your technical abilities and begin to work with servers, networks and computer security.
Please apply with an up to date CV to be considered for this opportunity.
Keywords: 1st line support engineer, technical support engineer, helpdesk engineer, windows, servers, desktops, networks, virtualisation, vmware, citrix
Sep 09, 2016
We have two great vacancies working for a well known and rapidly expanding business in Speke to join a growing team of talented IT professionals. We require one 1st / 2nd line technical support/helpdesk engineer, and a deskside support engineer. This is a great opportunity to join a company who can offer great opportunities to learn new skills and progress your career.
The successful candidates will offer excellent service to a range of IT users, working with a variety of IT technologies. You should have a keen interest in IT and technology, and be familiar with technologies such as (not all essential):
* Windows 7/8/10 Desktops
* Microsoft Exchange
* Active Directory
* Windows Servers
* Software / Application Installation
* Computer Hardware - printers, computer builds, etc
Full training, both on the job by a team of highly skilled colleagues, with genuine opportunity for progression within an expanding business, where you can increase your technical abilities and begin to work with servers, networks and computer security.
Please apply with an up to date CV to be considered for this opportunity.
Keywords: 1st line support engineer, technical support engineer, helpdesk engineer, windows, servers, desktops, networks, virtualisation, vmware, citrix
Zoon is looking to recruit an experienced Hardware / Deskside Engineer to be based at a large multi national organisation near Macclesfiled. You will be joining a busy IT team that provides an array of support to all levels of the business.
Responsibilities Include:
· 1st and 2nd line technical support both deskside or via phone or email
· Maintenance of various Microsoft Server products - including Exchange and AD
· Software/Hardware installation and maintenance, with a focus on Lenovo and Apple hardware products
Experience of Windows 7 & 10, MS Office - especially Outlook 2010 is essential as is experience in 1st and 2nd line support within a corporate environment to VIP level.
This role is an immediate start and is offered initially on a 3-month contract with the possibility of extension. Please do not hesitate to apply if you meet the requirements detailed above.
Zoon Link is operating as an Employment Business for this vacancy
Sep 09, 2016
Zoon is looking to recruit an experienced Hardware / Deskside Engineer to be based at a large multi national organisation near Macclesfiled. You will be joining a busy IT team that provides an array of support to all levels of the business.
Responsibilities Include:
· 1st and 2nd line technical support both deskside or via phone or email
· Maintenance of various Microsoft Server products - including Exchange and AD
· Software/Hardware installation and maintenance, with a focus on Lenovo and Apple hardware products
Experience of Windows 7 & 10, MS Office - especially Outlook 2010 is essential as is experience in 1st and 2nd line support within a corporate environment to VIP level.
This role is an immediate start and is offered initially on a 3-month contract with the possibility of extension. Please do not hesitate to apply if you meet the requirements detailed above.
Zoon Link is operating as an Employment Business for this vacancy