Project Recruit
Nov 05, 2021
Contractor
Senior Technology Communication Specialist Our client, a global supplier for IT services, requires an experienced Senior Technology Communication Specialist to join their team in their clients' office in Crawley. You can work remotely until Covid abates. This is a 12 month temporary contract (with possibility to extend), to start on 15th November. The right candidate should have good knowledge in Active Directory, Office 365 & Exchange administration and EUC security (Proxy, Anti-Virus, DLP, Authentication and Firewalls). Role Purpose: To support and maintain the clients' Global Voice Network & Associated Infrastructure, within agreed SLA's To manage the delivery of timely, cost effective Unified Communication services for a portfolio of UK business areas and overseas offices through collaboration with Technical Architects in conjunction with 3rd party vendors in the initial design, set-up and Service Delivery Managers in the maintenance and development of voice solutions To understand the technicalities, technical skills and terminologies of the Telecommunications and Unified Communications infrastructure on a global basis Key Responsibilities: Be the focal point for local users and team to ensure service is as expected and handle any escalations through to resolution Co-ordinate and line-manage local support ensuring appropriate support coverage for other remote sites Organise regular site visits to other remote locations as appropriate Ensure that incidents and service requests are being correctly prioritised and resolved within SLA's Participate in 1-2-1 and personal development reviews with members of the team Provide second line support in relation to incidents and service requests, adhering to ITIL process Ownership to resolution of any incidents, service requests or problems associated with the systems supported Deployment of Hardware & Software to the technical, customer focused, security procedures and standards Execution of scheduled monitoring checks Provide advice & resolution on the correct use of supported systems (either desk side or remotely) Provide Active Directory and exchange administration Mobile device administration Prioritise work based on business need, impact and timescales Develop a good understanding of how the clients' business works in order to respond appropriately to incidents and requests Supporting Microsoft Office, Office 365 Working with Commercial Off The Shelf (COTS), bespoke developed systems and Software as a Service (SaaS) Production and maintenance of technical and procedural documentation Provide creative solutions to complex technical challenges Provide support for desktop image in relation to DR & BCP capabilities Participate in an on-call rota service to provide out of hours support where necessary Working within the shift pattern required to provide support during core hours Working proactively and taking ownership of issues Travel to clients' UK locations to support projects/deployments as required Coach and develop EUC Support Specialists providing opportunities for career progression and personal growth Technology enhancements/new deployments Participate in training and development activities intended to build skills needed to improve service delivery and take on support of new systems and associated procedures Maintain a good knowledge level of current industry trends and developments Key Requirements: Minimum 5 year relevant experience Leadership of Technical teams Active Directory, Office 365 & Exchange administration Mobile Device Management tools Excellent knowledge of EUC security (Proxy, Anti-Virus, DLP, Authentication and Firewalls) OS and application patch management, security and stability Software packaging for new applications Experience of PC Networking & Patching Solid MS Windows 10 knowledge Good knowledge of Thin Client computing MS Office suite (Inc. Office 365) Apple Mac/Air watch/Casper experience beneficial Remote Assistance techniques Remote Access Client knowledge, eg Pulse Secure Citrix desktop & application delivery Expert knowledge of EUC hardware/software installation & diagnostics Good troubleshooting skills in relation to networking protocols DHCP/TCPIP/Wi-Fi protocols Experience of working with Service Management platforms, ideally Service Now Excellent verbal and written communication skills at both technical and non-technical levels 24X7 On call support Client facing role