CENTRAL BEDFORDSHIRE COUNCIL
Shefford, Bedfordshire
An experienced SAP Support Officer with experience in financial processes in an enterprise environment is needed to join our team at the Central Bedfordshire Council based in Shefford on a full-time, hybrid working basis. Central Bedfordshire Council (CBC) has a leading Information Technology service with a forward-thinking approach that supports a modern and efficient local authority. We know that the right technology and support can transform services, improve outcomes for our residents, and boost the performance and productivity of our staff. This is a crucial role for CBC. It ensures that colleagues are supported in using S4/HANA for all areas of Finance (in particular, Accounts Receivable). The post holder will also be expected to recommend and implement improvements in our use of S4/HANA (especially for the Finance module). The Council is engaged in an increasingly transformational approach to service provision, and IT is critical to the success of this as we drive a digital-first agenda to ensure staff are engaged in activities that add the greatest value. This is an excellent opportunity to progress your career with a well-established company! About the Role We currently have a vacancy in the IT SAP team for an experienced SAP Support Officer, reporting to the IT Application Support Manager. The SAP Support Officer will work with S4/HANA, Fiori, SAP Analytics Cloud as well as our standard Microsoft products. You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month. Key Responsibilities: Think analytically and solve complex problems as part of providing support for S4/HANA Look for opportunities for improving the use of S4/HANA within the Council Deliver and document processes and procedures Work with multiple other teams across the Council, including IT teams, operations, projects, service desk, etc Required Experience: Experience in financial processes in an enterprise environment Experience in supporting and completing configuration of SAP (preferably S4/HANA) Knowledge and experience of Fiori and/or other SAP products (e.g. SAP BTP) Knowledge and experience of SAP Analytics Cloud (SAC) Some exposure to Local Government Required Skills: As a confident and great communicator in complex IT environments, you will be able to explain and discuss highly technical concepts/issues and solutions with a variety of stakeholders Benefits: Annual leave allowance of 25 days+ statutory holidays rising to 32 days with length of service Generous family-friendly policies and practices Local Government Pension Scheme (LGPS) -? This is a valuable part of our rewards package for employees and includes life insurance The opportunity to lease electric vehicles at competitive rates with our staff electric vehicle (EV) leasing scheme (permanent staff only) A comprehensive IT package to support you to work safely and effectively Annually paid social work fees? for qualified social workers in adults and children's (including senior practitioners) and Team Managers? where required Access to discounts on top UK retailers and local retailers A hybrid working arrangement gives you the option to work from home and access any of our? office locations A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions The ability to work abroad for up to a month a year Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; SAP Application Support Specialist, SAP User Support Technician, SAP System Support Coordinator, SAP IT Support Officer, SAP Customer Support Representative, SAP Operations Support Analyst, and SAP Technical Support Agent may also be considered for this role.
Apr 23, 2024
Full time
An experienced SAP Support Officer with experience in financial processes in an enterprise environment is needed to join our team at the Central Bedfordshire Council based in Shefford on a full-time, hybrid working basis. Central Bedfordshire Council (CBC) has a leading Information Technology service with a forward-thinking approach that supports a modern and efficient local authority. We know that the right technology and support can transform services, improve outcomes for our residents, and boost the performance and productivity of our staff. This is a crucial role for CBC. It ensures that colleagues are supported in using S4/HANA for all areas of Finance (in particular, Accounts Receivable). The post holder will also be expected to recommend and implement improvements in our use of S4/HANA (especially for the Finance module). The Council is engaged in an increasingly transformational approach to service provision, and IT is critical to the success of this as we drive a digital-first agenda to ensure staff are engaged in activities that add the greatest value. This is an excellent opportunity to progress your career with a well-established company! About the Role We currently have a vacancy in the IT SAP team for an experienced SAP Support Officer, reporting to the IT Application Support Manager. The SAP Support Officer will work with S4/HANA, Fiori, SAP Analytics Cloud as well as our standard Microsoft products. You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month. Key Responsibilities: Think analytically and solve complex problems as part of providing support for S4/HANA Look for opportunities for improving the use of S4/HANA within the Council Deliver and document processes and procedures Work with multiple other teams across the Council, including IT teams, operations, projects, service desk, etc Required Experience: Experience in financial processes in an enterprise environment Experience in supporting and completing configuration of SAP (preferably S4/HANA) Knowledge and experience of Fiori and/or other SAP products (e.g. SAP BTP) Knowledge and experience of SAP Analytics Cloud (SAC) Some exposure to Local Government Required Skills: As a confident and great communicator in complex IT environments, you will be able to explain and discuss highly technical concepts/issues and solutions with a variety of stakeholders Benefits: Annual leave allowance of 25 days+ statutory holidays rising to 32 days with length of service Generous family-friendly policies and practices Local Government Pension Scheme (LGPS) -? This is a valuable part of our rewards package for employees and includes life insurance The opportunity to lease electric vehicles at competitive rates with our staff electric vehicle (EV) leasing scheme (permanent staff only) A comprehensive IT package to support you to work safely and effectively Annually paid social work fees? for qualified social workers in adults and children's (including senior practitioners) and Team Managers? where required Access to discounts on top UK retailers and local retailers A hybrid working arrangement gives you the option to work from home and access any of our? office locations A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions The ability to work abroad for up to a month a year Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; SAP Application Support Specialist, SAP User Support Technician, SAP System Support Coordinator, SAP IT Support Officer, SAP Customer Support Representative, SAP Operations Support Analyst, and SAP Technical Support Agent may also be considered for this role.
Service Desk Analyst The Opportunity Working for a large and modern public sector organisation, we are looking for a skilled Service Desk Analyst working within the ITSM function. The successful candidate will be supporting customers, resolving queries where possible and escalating issues to Level 2 when necessary. What the Service Desk Analyst will be doing As a Service Desk Analyst, you will be working within the IT Service Desk Team within the ITSM function, supporting customers, resolving queries where possible and escalating issues to Level 2 when necessary. As the first point of contact, a Service Desk Analyst must have excellent customer service skills and a broad general knowledge of IT systems and services. The role requires a good knowledge of IT Service Desk systems, protocols and procedures, along with an awareness of ITIL processes and best practices. A passion for IT and operational support, high motivation and a commitment to supporting stakeholders to the highest possible level are also essential qualities for this role. What the Service Desk Analyst will be responsible for Providing first line support and guidance to internal and external users for all IT related issues via telephone, email or in person and offering an immediate response or resolution wherever possible. Recording all incidents, problems, changes and requests on the Service Desk management system, prioritising as appropriate and allocating to the appropriate IT support area for investigation and resolution when necessary. System administrator for various IT systems and communicating system failures and maintenance outages as appropriate. Document all work to comply with standards, including reporting details of all hardware and software items that have been installed or removed so that configuration management records can be updated. Compilation and distribution of management information Routine maintenance and loan management of mobile devices such as iPhones and Microsoft Surfaces. Maintenance and improvement of knowledgebase information. What the Service Desk Analyst will bring to the team Essential skills: Practical experience of a modern IT Service Desk system, preferably Hornbill Service Manager, along with familiarity of recognised protocols and best practices Practical knowledge and experience of installing and configuring Windows desktop operating systems and account management Experience of using and supporting Microsoft Office applications Installation of conference room and training room equipment, including Video and Telephone Conferences for internal staff. Preparing conference suites and training rooms to connect to visitor equipment. Understanding of ITIL processes and best practices, along with hardware disposal procedures in compliance with ISO 27001 certification. The ability to establish and maintain effective working relationships with business colleagues, senior managers and project managers or teams and work as part of a team to deliver technical solutions. Able to monitor own work against targets and act promptly to keep work on track and maintain performance. Here's what the Successful Service Desk Analyst will receive in return: A flexible working scheme which has no core hours and excellent opportunities for home, part-time and term-time working; A very generous pension scheme, with low employee contributions; Eligibility for special and office-wide bonus payments; Excellent development opportunities; Opportunities for secondments, both internal and external; Opportunities to join many civil-service clubs such as the Sports and Social Association, Motoring Club (CSMA), which provide numerous discounts to members Up for the challenge? If you think this vacancy sounds like you then please apply online or call Zoiya Saleem to discuss the role in confidence on Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Nov 18, 2021
Full time
Service Desk Analyst The Opportunity Working for a large and modern public sector organisation, we are looking for a skilled Service Desk Analyst working within the ITSM function. The successful candidate will be supporting customers, resolving queries where possible and escalating issues to Level 2 when necessary. What the Service Desk Analyst will be doing As a Service Desk Analyst, you will be working within the IT Service Desk Team within the ITSM function, supporting customers, resolving queries where possible and escalating issues to Level 2 when necessary. As the first point of contact, a Service Desk Analyst must have excellent customer service skills and a broad general knowledge of IT systems and services. The role requires a good knowledge of IT Service Desk systems, protocols and procedures, along with an awareness of ITIL processes and best practices. A passion for IT and operational support, high motivation and a commitment to supporting stakeholders to the highest possible level are also essential qualities for this role. What the Service Desk Analyst will be responsible for Providing first line support and guidance to internal and external users for all IT related issues via telephone, email or in person and offering an immediate response or resolution wherever possible. Recording all incidents, problems, changes and requests on the Service Desk management system, prioritising as appropriate and allocating to the appropriate IT support area for investigation and resolution when necessary. System administrator for various IT systems and communicating system failures and maintenance outages as appropriate. Document all work to comply with standards, including reporting details of all hardware and software items that have been installed or removed so that configuration management records can be updated. Compilation and distribution of management information Routine maintenance and loan management of mobile devices such as iPhones and Microsoft Surfaces. Maintenance and improvement of knowledgebase information. What the Service Desk Analyst will bring to the team Essential skills: Practical experience of a modern IT Service Desk system, preferably Hornbill Service Manager, along with familiarity of recognised protocols and best practices Practical knowledge and experience of installing and configuring Windows desktop operating systems and account management Experience of using and supporting Microsoft Office applications Installation of conference room and training room equipment, including Video and Telephone Conferences for internal staff. Preparing conference suites and training rooms to connect to visitor equipment. Understanding of ITIL processes and best practices, along with hardware disposal procedures in compliance with ISO 27001 certification. The ability to establish and maintain effective working relationships with business colleagues, senior managers and project managers or teams and work as part of a team to deliver technical solutions. Able to monitor own work against targets and act promptly to keep work on track and maintain performance. Here's what the Successful Service Desk Analyst will receive in return: A flexible working scheme which has no core hours and excellent opportunities for home, part-time and term-time working; A very generous pension scheme, with low employee contributions; Eligibility for special and office-wide bonus payments; Excellent development opportunities; Opportunities for secondments, both internal and external; Opportunities to join many civil-service clubs such as the Sports and Social Association, Motoring Club (CSMA), which provide numerous discounts to members Up for the challenge? If you think this vacancy sounds like you then please apply online or call Zoiya Saleem to discuss the role in confidence on Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Service Desk Technician / £24,000 rising to £24,900 after probation / Home working and Office Based / Bristol outskirst free parking Day and Night shift rota as follows: 2 day shifts / office based and then 1 day off then 2 "Night" shifts / home based and the 3 days off on a rolling shift pattern. The company:Our client has grown from one software developer into a global brand. They develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. The team represent an eclectic mix of developers, creatives, analysts, strategists and technicians. The role:They are looking for a passionate individual to become part of a small and friendly Service Desk team. This is an opportunity to work for an established business with a great reputation within the marketplace. Reporting to the Service Desk Manager, this role is responsible for operating the company's software products globally and to resolve first line support queries for customers on all software products in line with service level agreements (SLAs). In this role, you will be working to support clients by carrying out time-critical checks on computer software and processes, whilst delivering efficient 1st line product support to customers across 4 continents. You will also handle daily computer security and help resolve system alerts, which will include liaising with teams across the company. Day to day Responsibilities:Provide service desk ticket, email and telephone support, resolving 1st line queries for all software productsPrioritise and diagnose issuesPerforming Oracle and Postgres tasks, and upgrading versions of our softwareMonitoring time critical batch processes and escalation of issuesTo process high value electronic payment to various banking services The Person:Ideally you should have previous IT service desk experience, however, we are open to applications from those with a passion for IT and high-quality customer service and or recent IT graduates too. You should have a good knowledge of Microsoft Office products as these are used daily in the role. Some experience with Linux operating systems and/or databases would be useful but not essential as these will form part of the training offered. You'll also need to be a good team player and be comfortable with working independently under pressure. It is essential that you have good attention to detail and able to multi-task accurately in completing tasks. The Benefits: Structured in-house training; Events and social activities; Employee Assistance Program (confidential free advice and access to counselling); Great working environment, including breakout areas, a games room and innovative new office space & free on-site car parking; Casual dress code; Non-contractual discretionary bonus scheme; Discounted gym memberships and in-house weekly yoga classes; Private Medical insurance with BUPA & Healthshield; 23 days annual leave.
Nov 10, 2021
Full time
Service Desk Technician / £24,000 rising to £24,900 after probation / Home working and Office Based / Bristol outskirst free parking Day and Night shift rota as follows: 2 day shifts / office based and then 1 day off then 2 "Night" shifts / home based and the 3 days off on a rolling shift pattern. The company:Our client has grown from one software developer into a global brand. They develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. The team represent an eclectic mix of developers, creatives, analysts, strategists and technicians. The role:They are looking for a passionate individual to become part of a small and friendly Service Desk team. This is an opportunity to work for an established business with a great reputation within the marketplace. Reporting to the Service Desk Manager, this role is responsible for operating the company's software products globally and to resolve first line support queries for customers on all software products in line with service level agreements (SLAs). In this role, you will be working to support clients by carrying out time-critical checks on computer software and processes, whilst delivering efficient 1st line product support to customers across 4 continents. You will also handle daily computer security and help resolve system alerts, which will include liaising with teams across the company. Day to day Responsibilities:Provide service desk ticket, email and telephone support, resolving 1st line queries for all software productsPrioritise and diagnose issuesPerforming Oracle and Postgres tasks, and upgrading versions of our softwareMonitoring time critical batch processes and escalation of issuesTo process high value electronic payment to various banking services The Person:Ideally you should have previous IT service desk experience, however, we are open to applications from those with a passion for IT and high-quality customer service and or recent IT graduates too. You should have a good knowledge of Microsoft Office products as these are used daily in the role. Some experience with Linux operating systems and/or databases would be useful but not essential as these will form part of the training offered. You'll also need to be a good team player and be comfortable with working independently under pressure. It is essential that you have good attention to detail and able to multi-task accurately in completing tasks. The Benefits: Structured in-house training; Events and social activities; Employee Assistance Program (confidential free advice and access to counselling); Great working environment, including breakout areas, a games room and innovative new office space & free on-site car parking; Casual dress code; Non-contractual discretionary bonus scheme; Discounted gym memberships and in-house weekly yoga classes; Private Medical insurance with BUPA & Healthshield; 23 days annual leave.
IT Graduate / Service Desk / £24,000 rising to £24,900 after probation / Home working and Office Based / Bristol outskirst free parking Day and Night shift rota as follows: 2 day shifts / office based and then 1 day off then 2 "Night" shifts / home based and the 3 days off on a rolling shift pattern. The company:Our client has grown from one software developer into a global brand. They develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. The team represent an eclectic mix of developers, creatives, analysts, strategists and technicians. The role:They are looking for a passionate individual to become part of a small and friendly Service Desk team. This is an opportunity to work for an established business with a great reputation within the marketplace. Reporting to the Service Desk Manager, this role is responsible for operating the company's software products globally and to resolve first line support queries for customers on all software products in line with service level agreements (SLAs). In this role, you will be working to support clients by carrying out time-critical checks on computer software and processes, whilst delivering efficient 1st line product support to customers across 4 continents. You will also handle daily computer security and help resolve system alerts, which will include liaising with teams across the company. Day to day Responsibilities:Provide service desk ticket, email and telephone support, resolving 1st line queries for all software productsPrioritise and diagnose issuesPerforming Oracle and Postgres tasks, and upgrading versions of our softwareMonitoring time critical batch processes and escalation of issuesTo process high value electronic payment to various banking services The Person:Ideally you should have previous IT service desk experience, however, we are open to applications from those with a passion for IT and high-quality customer service and or recent IT graduates too. You should have a good knowledge of Microsoft Office products as these are used daily in the role. Some experience with Linux operating systems and/or databases would be useful but not essential as these will form part of the training offered. You'll also need to be a good team player and be comfortable with working independently under pressure. It is essential that you have good attention to detail and able to multi-task accurately in completing tasks. The Benefits: Structured in-house training; Events and social activities; Employee Assistance Program (confidential free advice and access to counselling); Great working environment, including breakout areas, a games room and innovative new office space & free on-site car parking; Casual dress code; Non-contractual discretionary bonus scheme; Discounted gym memberships and in-house weekly yoga classes; Private Medical insurance with BUPA & Healthshield; 23 days annual leave.
Nov 10, 2021
Full time
IT Graduate / Service Desk / £24,000 rising to £24,900 after probation / Home working and Office Based / Bristol outskirst free parking Day and Night shift rota as follows: 2 day shifts / office based and then 1 day off then 2 "Night" shifts / home based and the 3 days off on a rolling shift pattern. The company:Our client has grown from one software developer into a global brand. They develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. The team represent an eclectic mix of developers, creatives, analysts, strategists and technicians. The role:They are looking for a passionate individual to become part of a small and friendly Service Desk team. This is an opportunity to work for an established business with a great reputation within the marketplace. Reporting to the Service Desk Manager, this role is responsible for operating the company's software products globally and to resolve first line support queries for customers on all software products in line with service level agreements (SLAs). In this role, you will be working to support clients by carrying out time-critical checks on computer software and processes, whilst delivering efficient 1st line product support to customers across 4 continents. You will also handle daily computer security and help resolve system alerts, which will include liaising with teams across the company. Day to day Responsibilities:Provide service desk ticket, email and telephone support, resolving 1st line queries for all software productsPrioritise and diagnose issuesPerforming Oracle and Postgres tasks, and upgrading versions of our softwareMonitoring time critical batch processes and escalation of issuesTo process high value electronic payment to various banking services The Person:Ideally you should have previous IT service desk experience, however, we are open to applications from those with a passion for IT and high-quality customer service and or recent IT graduates too. You should have a good knowledge of Microsoft Office products as these are used daily in the role. Some experience with Linux operating systems and/or databases would be useful but not essential as these will form part of the training offered. You'll also need to be a good team player and be comfortable with working independently under pressure. It is essential that you have good attention to detail and able to multi-task accurately in completing tasks. The Benefits: Structured in-house training; Events and social activities; Employee Assistance Program (confidential free advice and access to counselling); Great working environment, including breakout areas, a games room and innovative new office space & free on-site car parking; Casual dress code; Non-contractual discretionary bonus scheme; Discounted gym memberships and in-house weekly yoga classes; Private Medical insurance with BUPA & Healthshield; 23 days annual leave.
Fresha is the number one beauty and wellness appointment booking marketplace worldwide. We did our Series B funding a couple of years ago and are now close to closing our Series C to accelerate our scale-out. We're headquartered in London with global offices located in NYC, Vancouver, Sydney, Dublin and Warsaw... but who cares about offices these days? ;-) Our platform is used by over 50k merchants, in 100+ countries, who together book over 15 million appointments every month... and both of these numbers are growing massively month-on-month; that's why we're hiring great engineers ;-) Fresha takes the hassle out of running these sorts of businesses with an industry-leading, freemium SaaS platform for managing appointment bookings, payments, staffing, inventory, CRM, marketing, financial reporting and much more. The SaaS platform used to be called Shedul (geddit!) but we have now consolidated our product and business branding on Fresha (which was the consumer marketplace brand) so if you google us you may still see references to Shedul in places. Having achieved great product market fit in multiple markets, we're now massively scaling: worldwide commercially but more importantly in Engineering. We do all our product engineering out of Europe - we don't need to look any further afield for great talent;-) In addition to developing a great product experience for our customers, as a globally-scaling SaaS-enabled, consumer marketplace we have some world-class technical and architectural challenges for engineers with the right experience. Our Engineering playing field ... Here's what our technical playing field looks like when viewed from a helicopter: We're travelling down the well-worn path of moving from a predominately monolithic architecture (RoR) to an event-driven architecture of loosely coupled Elixir services. Kafka and gRPC are helping us on that journey Currently deployed into AWS but as we're 100% K8s our workloads are very portable React SPA at the front-end, also packaged as a Cordova app for mobile We already have a team of great players, 80 strong and growing, mostly in Poland, but now the UK too. We are continuously hiring in Engineering to support our global expansion and the exponential growth of our business. While we do have a great office in London (near Liverpool St.), we are all currently WFH. Post-COVID, it will be a flexible mix of WFH and office, with individual teams and engineers determining where to work to achieve maximum team performance. Regardless of how and where everyone works, we are looking for great product-oriented engineers who will rise to the challenge of working as part of a talented team of similarly passionate engineers, architects and designers, all of whom ensure that everyone in the team is the best they can be. We - hand-on-heart! - consider ourselves to be a world-class engineering team, so we set the bar high in terms of inviting new team members to come and join us. We look for people who will help drive us to be collectively even better than we already are and who can contribute to and reinforce our product engineering culture. Must-Haves... Proven experience developing complex web applications/APIs in distributed architectures, implemented with Elixir/Phoenix (or maybe Erlang, Scala, or another mainstream functional language) A passion to write well-structured, easily maintainable, well-documented code that balances beauty and pragmatism Strong communication skills, ability to self-organise and work well within teams Bonus Points for the Nice-To-Haves... Event-driven architectures: Event Sourcing & CQRS Eventual consistency Refactoring monoliths to right-sized services (not microservices!) Web-scale platforms NoSQL/NewSQL data stores (Some quirky/geeky interest:-) We are living the Continuous Delivery dream... We focus on a killer combination of quality and velocity, sacrificing neither Cross-functional product engineering teams, sprinting bi-weekly (with kanban in the mix too), with every team autonomously and continuously delivering Highly collaborative lean product development process where engineers work closely with product owners, designers and analysts Daily (and intra-day) deploys with everything feature-flagged On-demand test/staging environments provisioned with a Jenkins one-liner in Slack Ops Automated Everything: 100% infrastructure-as-code plus a deep-seated hate of manual testing (we like Cypress/Jest) Contribute on Day 1: Read Confluence, Install Docker Desktop, git clone repo, ./scripts/setup.rb. Done. - Flexible working (office optional) Pension Google Meet with the CTO or one of his Engineering Managers Coding Challenge (for most) Tech Interview (again via Google Meet) with an Engineering Manager and 1+ engineers Offer! (or some detailed feedback on why we decided to not offer) Elixir, ErlangElixir, Kafka, PostgreSQL, Ruby on Rails, Kubernetes, Microservices
Mar 17, 2021
Full time
Fresha is the number one beauty and wellness appointment booking marketplace worldwide. We did our Series B funding a couple of years ago and are now close to closing our Series C to accelerate our scale-out. We're headquartered in London with global offices located in NYC, Vancouver, Sydney, Dublin and Warsaw... but who cares about offices these days? ;-) Our platform is used by over 50k merchants, in 100+ countries, who together book over 15 million appointments every month... and both of these numbers are growing massively month-on-month; that's why we're hiring great engineers ;-) Fresha takes the hassle out of running these sorts of businesses with an industry-leading, freemium SaaS platform for managing appointment bookings, payments, staffing, inventory, CRM, marketing, financial reporting and much more. The SaaS platform used to be called Shedul (geddit!) but we have now consolidated our product and business branding on Fresha (which was the consumer marketplace brand) so if you google us you may still see references to Shedul in places. Having achieved great product market fit in multiple markets, we're now massively scaling: worldwide commercially but more importantly in Engineering. We do all our product engineering out of Europe - we don't need to look any further afield for great talent;-) In addition to developing a great product experience for our customers, as a globally-scaling SaaS-enabled, consumer marketplace we have some world-class technical and architectural challenges for engineers with the right experience. Our Engineering playing field ... Here's what our technical playing field looks like when viewed from a helicopter: We're travelling down the well-worn path of moving from a predominately monolithic architecture (RoR) to an event-driven architecture of loosely coupled Elixir services. Kafka and gRPC are helping us on that journey Currently deployed into AWS but as we're 100% K8s our workloads are very portable React SPA at the front-end, also packaged as a Cordova app for mobile We already have a team of great players, 80 strong and growing, mostly in Poland, but now the UK too. We are continuously hiring in Engineering to support our global expansion and the exponential growth of our business. While we do have a great office in London (near Liverpool St.), we are all currently WFH. Post-COVID, it will be a flexible mix of WFH and office, with individual teams and engineers determining where to work to achieve maximum team performance. Regardless of how and where everyone works, we are looking for great product-oriented engineers who will rise to the challenge of working as part of a talented team of similarly passionate engineers, architects and designers, all of whom ensure that everyone in the team is the best they can be. We - hand-on-heart! - consider ourselves to be a world-class engineering team, so we set the bar high in terms of inviting new team members to come and join us. We look for people who will help drive us to be collectively even better than we already are and who can contribute to and reinforce our product engineering culture. Must-Haves... Proven experience developing complex web applications/APIs in distributed architectures, implemented with Elixir/Phoenix (or maybe Erlang, Scala, or another mainstream functional language) A passion to write well-structured, easily maintainable, well-documented code that balances beauty and pragmatism Strong communication skills, ability to self-organise and work well within teams Bonus Points for the Nice-To-Haves... Event-driven architectures: Event Sourcing & CQRS Eventual consistency Refactoring monoliths to right-sized services (not microservices!) Web-scale platforms NoSQL/NewSQL data stores (Some quirky/geeky interest:-) We are living the Continuous Delivery dream... We focus on a killer combination of quality and velocity, sacrificing neither Cross-functional product engineering teams, sprinting bi-weekly (with kanban in the mix too), with every team autonomously and continuously delivering Highly collaborative lean product development process where engineers work closely with product owners, designers and analysts Daily (and intra-day) deploys with everything feature-flagged On-demand test/staging environments provisioned with a Jenkins one-liner in Slack Ops Automated Everything: 100% infrastructure-as-code plus a deep-seated hate of manual testing (we like Cypress/Jest) Contribute on Day 1: Read Confluence, Install Docker Desktop, git clone repo, ./scripts/setup.rb. Done. - Flexible working (office optional) Pension Google Meet with the CTO or one of his Engineering Managers Coding Challenge (for most) Tech Interview (again via Google Meet) with an Engineering Manager and 1+ engineers Offer! (or some detailed feedback on why we decided to not offer) Elixir, ErlangElixir, Kafka, PostgreSQL, Ruby on Rails, Kubernetes, Microservices
Our Service Desk is at the forefront of ensuring that our supported users get the most out of our Payment Platform and receive a consistently good experience.
We are looking for someone dedicated to exceptional customer support who has a proven track record in this area. The ideal candidate will also have analytical and communication strengths including discipline and focus.
-Assessing client queries and requests and efficiently responding or escalating
-Providing 1st line technical support to clients via phone and email
-Ensuring that calls are logged correctly and resolved within agreed SLAs
-Assisting with the upkeep of a Knowledge Base
-Proactively recognising the needs of the customer; for example additional training requirements
-Arranging and delivering bite-size remote training where required
-Competent in the use of web applications and browsers
-Analysing best practice and making recommendations for improvement
Please click 'Apply Now' below to send in your CV for the role of Service Desk Analyst
Sep 09, 2016
Our Service Desk is at the forefront of ensuring that our supported users get the most out of our Payment Platform and receive a consistently good experience.
We are looking for someone dedicated to exceptional customer support who has a proven track record in this area. The ideal candidate will also have analytical and communication strengths including discipline and focus.
-Assessing client queries and requests and efficiently responding or escalating
-Providing 1st line technical support to clients via phone and email
-Ensuring that calls are logged correctly and resolved within agreed SLAs
-Assisting with the upkeep of a Knowledge Base
-Proactively recognising the needs of the customer; for example additional training requirements
-Arranging and delivering bite-size remote training where required
-Competent in the use of web applications and browsers
-Analysing best practice and making recommendations for improvement
Please click 'Apply Now' below to send in your CV for the role of Service Desk Analyst
Job Description : Service Desk Analyst
The client is an ambitious authority, committed to being one of the leading Councils in the country at a time of major change by developing a high performing, highly engaged staff team to share the organisation’s values and deliver our corporate objectives.
JOB DESCRIPTION
Job title: Service Desk Analyst
Service: Customer and Corporate
Team: IT
Location: Surrey, GU7
Reporting to: Network & Service Desk Manager
Responsible for:
OUR ORGANISATIONAL VALUES
Openness At the site we value openness and honesty where communication is clear and constructive and actions are transparent.
Excellence At the site we value excellence, working in a consistent and professional way to achieve the highest standards possible, taking the time to recognise and celebrate success.
Fairness At the site we value fairness and respect, working with integrity to ensure that everyone is treated well and has equal access to the opportunities available.
Team Work At the site we value team work and collaboration, with approachable staff actively contributing to our shared corporate goals.
PRINCIPAL PURPOSE OF THE ROLE
• Provide technical support to all of the client’s IT users; those based at the main council offices in Godalming as well as office based support of remote workers and Councillors.
MAIN DUTIES AND ACCOUNTABILITIES
• Configure, install and provide 1st-line support for a wide range of desktop hardware / software including telephony and provide basic user training where appropriate
• Log, monitor and resolve Incidents and Service Requests;these records may be raised by phone, email or portal. Ensuring any calls that cannot be resolved by the IT Service Desk are allocated to an appropriate team in a timely manner.
• User management administration; including accounts and permissions
• Ensure Configuration Items such as hardware and software are maintained within the CMDB
• Update and propose Knowledge Base entries when new solutions are established.
• Monitor various automated jobs and ensure appropriate action on failure.
• Monitor server operation and report current or potential issues as appropriate.
• Perform regular maintenance on servers as appropriate.
• Process various batch files for automated payments and receipts.
• Provide ad-hoc assistance to the Service Desk Manager and other managers within the team if the need arises.
Business Continuity
• Play a pivotal role in business continuity planning and should the need arise assist in ensuring business recovery of key service provision in a 24 hour window.
DIMENSIONS OF THE ROLE
• Working within the Service Desk team of 3 providing support for 400+ member of staff and 57 Councillors
• Covering the hours of 08:45 – 17:15 Monday to Friday and 08:45 – 16:45 on a Friday
• The Service Desk team deals with, on average, over 1000 combined incidents and requests per month
AREAS OF ACCOUNTABILITY/PROBLEM SOLVING – DECISION MAKING / SCOPE FOR IMPACT
• Prioritising your tasks and allocating work to others as appropriate.
PLANNING/ORGANISING/CONTROLLING
• Raise awareness of regular repeat incidents and raise problems for further investigation.
CUSTOMERS AND CONTACTS
INTERNAL
• Staff users of the IT systems
• Councillors
EXTERNAL
• Suppliers
• Vendors
• Third Party Support
SERVICE/TEAM STRUCTURE
PERSON SPECIFICATION
Candidates must be able to fully demonstrate all essential criteria within their application form to be shortlisted for this role.
PERSON SPECIFICATION
ESSENTIAL CRITERIA HOW ASSESSED DESIRABLE CRITERIA HOW ASSESSED
QUALIFICATIONS/ EDUCATION / TRAINING / EXPERIENCE
• Educated to GCSE level or equivalent
A • Educated to A Level standard or equivalent
• ITIL Foundation
• SDI – Service Desk Analyst or similar IT qualification A / C
KNOWLEDGE /TECHNICAL SKILLS
• Experience in supporting Microsoft Offie Suites and Operating Systems
• Experience of support in an IT environment
• Experience with Micorosoft Active Directory and Exchange administration or similar A / I
A / I
A / I • Knowledge of Safeguarding
• Knowledge of ITIL Framework and ITSM Tools
• Knowledge of Citrix and Thin Client technologies
A / I
A
A
COMMUNICATION
• Excellent and clear verbal plus written communication
• Considers the needs of your audience when deciding how best to communicate.
A / I
A / I • Experience of communicating at different levels of an organization A
CUSTOMER SERVICE
• Experience working within a Customer Services environment.
• Understanding of and commitment to promoting equality and diversity in service delivery and employment.
• Able to remain calm under pressue A / I
A / I
A / I
Experience working within a Service Desk environment A
TEAM WORKING
• Proven ability to work as part of a team and on own initiative A / I
MANAGING SELF AND OTHERS
• Ability to prioritise work based on defined SLAs A / I
CAN DO APPROACH / ACHIEVING RESULTS
• Demonstrate ability to research and apply solutions to problems. A / I
SPECIAL REQUIREMENTS
• For business continuity purposes you are required to have access to the internet at home via broadband on a PC, laptop or tablet.
• Able to unpack and setup IT equipment A / I
A / I
• Able to work flexible hours when required
• Working at height using a ladder to access network switches
A / I
A
How assessed
A = Application CV/Personal Statement
C = Certificates/professional Registration
D = DBS police check
E = Exercise
I = Interview
M = Medical assessment
Basic Disclosure Clearance- Government Requirement for Accessing Council and Government Data
To comply with the Public Sector Networks (PSN) “Code of Connection”, at the site, like other public organisations, need to undertake basic disclosure checks for unspent convictions only, in respect of those staff who will access our IT systems. As a result, a Police Act Disclosure form, together with Guidance Notes, will be sent to you if you are successful in the appointment of this post.
For Official Use only
Job title: Service Desk Analyst Post no:
Service: Customer and Corporate JE score: 157
Team: IT Pay band: 10
Location: The Burys
Godalming,
Surrey GU7 Position type:
(if part time, working pattern) Full time
37 Hours/ Five day week
Competencies:
(level 1 – 4) Communication: 2
Customer Service: 2
Team Working: 2
Managing Self and Others: 1
Can do approach/Results 2
REVIEWED BY: David Allum DATE: 14/12/15
CHECKED IN: Employee Services this…? DATE: 14/12/15
LAST UPDATED: Add date DATE
Feb 21, 2016
Job Description : Service Desk Analyst
The client is an ambitious authority, committed to being one of the leading Councils in the country at a time of major change by developing a high performing, highly engaged staff team to share the organisation’s values and deliver our corporate objectives.
JOB DESCRIPTION
Job title: Service Desk Analyst
Service: Customer and Corporate
Team: IT
Location: Surrey, GU7
Reporting to: Network & Service Desk Manager
Responsible for:
OUR ORGANISATIONAL VALUES
Openness At the site we value openness and honesty where communication is clear and constructive and actions are transparent.
Excellence At the site we value excellence, working in a consistent and professional way to achieve the highest standards possible, taking the time to recognise and celebrate success.
Fairness At the site we value fairness and respect, working with integrity to ensure that everyone is treated well and has equal access to the opportunities available.
Team Work At the site we value team work and collaboration, with approachable staff actively contributing to our shared corporate goals.
PRINCIPAL PURPOSE OF THE ROLE
• Provide technical support to all of the client’s IT users; those based at the main council offices in Godalming as well as office based support of remote workers and Councillors.
MAIN DUTIES AND ACCOUNTABILITIES
• Configure, install and provide 1st-line support for a wide range of desktop hardware / software including telephony and provide basic user training where appropriate
• Log, monitor and resolve Incidents and Service Requests;these records may be raised by phone, email or portal. Ensuring any calls that cannot be resolved by the IT Service Desk are allocated to an appropriate team in a timely manner.
• User management administration; including accounts and permissions
• Ensure Configuration Items such as hardware and software are maintained within the CMDB
• Update and propose Knowledge Base entries when new solutions are established.
• Monitor various automated jobs and ensure appropriate action on failure.
• Monitor server operation and report current or potential issues as appropriate.
• Perform regular maintenance on servers as appropriate.
• Process various batch files for automated payments and receipts.
• Provide ad-hoc assistance to the Service Desk Manager and other managers within the team if the need arises.
Business Continuity
• Play a pivotal role in business continuity planning and should the need arise assist in ensuring business recovery of key service provision in a 24 hour window.
DIMENSIONS OF THE ROLE
• Working within the Service Desk team of 3 providing support for 400+ member of staff and 57 Councillors
• Covering the hours of 08:45 – 17:15 Monday to Friday and 08:45 – 16:45 on a Friday
• The Service Desk team deals with, on average, over 1000 combined incidents and requests per month
AREAS OF ACCOUNTABILITY/PROBLEM SOLVING – DECISION MAKING / SCOPE FOR IMPACT
• Prioritising your tasks and allocating work to others as appropriate.
PLANNING/ORGANISING/CONTROLLING
• Raise awareness of regular repeat incidents and raise problems for further investigation.
CUSTOMERS AND CONTACTS
INTERNAL
• Staff users of the IT systems
• Councillors
EXTERNAL
• Suppliers
• Vendors
• Third Party Support
SERVICE/TEAM STRUCTURE
PERSON SPECIFICATION
Candidates must be able to fully demonstrate all essential criteria within their application form to be shortlisted for this role.
PERSON SPECIFICATION
ESSENTIAL CRITERIA HOW ASSESSED DESIRABLE CRITERIA HOW ASSESSED
QUALIFICATIONS/ EDUCATION / TRAINING / EXPERIENCE
• Educated to GCSE level or equivalent
A • Educated to A Level standard or equivalent
• ITIL Foundation
• SDI – Service Desk Analyst or similar IT qualification A / C
KNOWLEDGE /TECHNICAL SKILLS
• Experience in supporting Microsoft Offie Suites and Operating Systems
• Experience of support in an IT environment
• Experience with Micorosoft Active Directory and Exchange administration or similar A / I
A / I
A / I • Knowledge of Safeguarding
• Knowledge of ITIL Framework and ITSM Tools
• Knowledge of Citrix and Thin Client technologies
A / I
A
A
COMMUNICATION
• Excellent and clear verbal plus written communication
• Considers the needs of your audience when deciding how best to communicate.
A / I
A / I • Experience of communicating at different levels of an organization A
CUSTOMER SERVICE
• Experience working within a Customer Services environment.
• Understanding of and commitment to promoting equality and diversity in service delivery and employment.
• Able to remain calm under pressue A / I
A / I
A / I
Experience working within a Service Desk environment A
TEAM WORKING
• Proven ability to work as part of a team and on own initiative A / I
MANAGING SELF AND OTHERS
• Ability to prioritise work based on defined SLAs A / I
CAN DO APPROACH / ACHIEVING RESULTS
• Demonstrate ability to research and apply solutions to problems. A / I
SPECIAL REQUIREMENTS
• For business continuity purposes you are required to have access to the internet at home via broadband on a PC, laptop or tablet.
• Able to unpack and setup IT equipment A / I
A / I
• Able to work flexible hours when required
• Working at height using a ladder to access network switches
A / I
A
How assessed
A = Application CV/Personal Statement
C = Certificates/professional Registration
D = DBS police check
E = Exercise
I = Interview
M = Medical assessment
Basic Disclosure Clearance- Government Requirement for Accessing Council and Government Data
To comply with the Public Sector Networks (PSN) “Code of Connection”, at the site, like other public organisations, need to undertake basic disclosure checks for unspent convictions only, in respect of those staff who will access our IT systems. As a result, a Police Act Disclosure form, together with Guidance Notes, will be sent to you if you are successful in the appointment of this post.
For Official Use only
Job title: Service Desk Analyst Post no:
Service: Customer and Corporate JE score: 157
Team: IT Pay band: 10
Location: The Burys
Godalming,
Surrey GU7 Position type:
(if part time, working pattern) Full time
37 Hours/ Five day week
Competencies:
(level 1 – 4) Communication: 2
Customer Service: 2
Team Working: 2
Managing Self and Others: 1
Can do approach/Results 2
REVIEWED BY: David Allum DATE: 14/12/15
CHECKED IN: Employee Services this…? DATE: 14/12/15
LAST UPDATED: Add date DATE