Senior Data Engineer - £85,000 - London (Hybrid) We have an exciting opportunity for an experience Senior Data Engineer to join an organisation that partners with major brands and retailers to offer solutions and unlock growth. You will be joining an business that values innovation, collaboration and creating an environment built on respect and integrity to ensure faster decision making and transforming operating models. You will be given the opportunity to work across a variety of sectors and industries including Finance, Banking, Health-care, Insurance, Media and Retail. You will be working closely with stakeholders to identify and define self service analytic solutions and dashboards. You will be responsible for lean and maintainable enterprise BI design across organisations. You will be providing technical expertise in needs identification, data modelling, data movement and transformation mapping translating business needs into technical solutions while following data guidelines from a business unit to address business and environmental challenges. Role & Responsibilities Designing, developing, testing and deploying data integration processes Creating functional and technical documentation Working closely with senior stakeholders, understanding business needs and deriving data flow as well as logical and physical data models using those needs Acting as a project lead or a data lead - overseeing multiple consultants ranging from juniors - seniors Remaining up to date with emerging technologies, recommending and influencing the best approaches for data integration Working closely with project managers, business staff and technical staff with anything data related at project or business unit levels Skills & Qualifications Proficiency with Data Integration tools - i.e. SSIS, Azure Data Factory, Data Bricks, Airflow, Apache Strong management experience, leading, mentoring, guiding junior - senior engineers and overseeing the completion of a project Experience working for a consultancy or 1st hand experience working in a client facing role, managing stakeholders Proficiency with Data Warehousing, OLTP systems, SDLC and Data Integration Proficiency with database platforms - i.e. Azure Data Lake, Azure Synapse, SQL Data Warehouse, SQL Server Strong understanding of on-premise and cloud infrastructure architectures Strong experience with SQL Server Analysis, Reporting Services, MS Power BI, Tableau Benefits £85,000 25 days holidays plus bank holidays Life assurance, 4x annual salary 8% pension contribution Cycle to work scheme Earn cash back and discounts from major retailers Stock purchase options Flexible working hours to encourage a healthy work-life balance Online courses, workshops, seminars to enhance skills and stay up to date with the latest technologies Much more We're holding interviews as of Monday, 20th March 2024 for a period of 14 working days. Please share CVs to or call Ayan on for more details on the role. Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at Data Engineer, Azure Data Factory, Azure Data Lakes, PySpark, SPark SQL, Azure Synapse, ETL, Microsoft Power BI, Data Warehouse Snowflake, Azure, Azure DevOps, DAX, Hybrid, REMOTE
Mar 27, 2024
Full time
Senior Data Engineer - £85,000 - London (Hybrid) We have an exciting opportunity for an experience Senior Data Engineer to join an organisation that partners with major brands and retailers to offer solutions and unlock growth. You will be joining an business that values innovation, collaboration and creating an environment built on respect and integrity to ensure faster decision making and transforming operating models. You will be given the opportunity to work across a variety of sectors and industries including Finance, Banking, Health-care, Insurance, Media and Retail. You will be working closely with stakeholders to identify and define self service analytic solutions and dashboards. You will be responsible for lean and maintainable enterprise BI design across organisations. You will be providing technical expertise in needs identification, data modelling, data movement and transformation mapping translating business needs into technical solutions while following data guidelines from a business unit to address business and environmental challenges. Role & Responsibilities Designing, developing, testing and deploying data integration processes Creating functional and technical documentation Working closely with senior stakeholders, understanding business needs and deriving data flow as well as logical and physical data models using those needs Acting as a project lead or a data lead - overseeing multiple consultants ranging from juniors - seniors Remaining up to date with emerging technologies, recommending and influencing the best approaches for data integration Working closely with project managers, business staff and technical staff with anything data related at project or business unit levels Skills & Qualifications Proficiency with Data Integration tools - i.e. SSIS, Azure Data Factory, Data Bricks, Airflow, Apache Strong management experience, leading, mentoring, guiding junior - senior engineers and overseeing the completion of a project Experience working for a consultancy or 1st hand experience working in a client facing role, managing stakeholders Proficiency with Data Warehousing, OLTP systems, SDLC and Data Integration Proficiency with database platforms - i.e. Azure Data Lake, Azure Synapse, SQL Data Warehouse, SQL Server Strong understanding of on-premise and cloud infrastructure architectures Strong experience with SQL Server Analysis, Reporting Services, MS Power BI, Tableau Benefits £85,000 25 days holidays plus bank holidays Life assurance, 4x annual salary 8% pension contribution Cycle to work scheme Earn cash back and discounts from major retailers Stock purchase options Flexible working hours to encourage a healthy work-life balance Online courses, workshops, seminars to enhance skills and stay up to date with the latest technologies Much more We're holding interviews as of Monday, 20th March 2024 for a period of 14 working days. Please share CVs to or call Ayan on for more details on the role. Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at Data Engineer, Azure Data Factory, Azure Data Lakes, PySpark, SPark SQL, Azure Synapse, ETL, Microsoft Power BI, Data Warehouse Snowflake, Azure, Azure DevOps, DAX, Hybrid, REMOTE
Nigel Wright Recruitment
Newcastle Upon Tyne, Tyne And Wear
THE OPPORTUNITYMy client, a dynamic IT solution consultancy with ambitious growth plans for the upcoming year, is seeking to expand its Service Desk Support Team by adding a new IT Support Engineer.This role focuses on providing exceptional IT services within a heavily focussed Microsoft 365 environment. You will be providing solutions to clients across different sectors. It entails addressing various tasks, including troubleshooting 1st and 2nd line issues and offering support for 3rd line fixes. Additionally, there is the chance to participate in broader project-based endeavours. Salary : £30,000 - £35,000Location : Newcastle - Upon - TyneHybrid working : No, this role is based on site 5 days a week. Working Hours : Monday - Friday : 9am - 5pm THE ROLEThe role of the IT Support Engineer is central, calling for a candidate who excels in problem-solving, thrives in customer communication, and demonstrates an in-depth understanding of IT systems. This role goes beyond mere technical proficiency, highlighting the significance of interpersonal skills and a comprehensive grasp of IT infrastructure.Key Responsibilities: Client Support: Engage with clients to deliver comprehensive troubleshooting for hardware, software, and mobile devices. Provide technical expertise through various channels such as phone, email, and remote assistance. Issue Resolution: Take ownership of support queries, ensuring swift and effective resolution while managing the entire process through the Autotask Service Desk system. Documentation and Reporting: Thoroughly document service actions, closed calls, resolutions, and maintain accurate records of clients' IT infrastructure. Project Management: Conduct software and hardware audits, manage licenses, and actively participate in projects, either independently or collaboratively within a team. Infrastructure Management: Perform system administration on client infrastructure and servers, manage corporate anti-virus and firewall solutions, conduct patch management for both desktops and servers, and proactively identify opportunities to enhance and secure clients' infrastructure. YOUR SKILLS / EXPERIENCEThe successful candidate will be able to demonstrate: Wide-ranging Technical Expertise: Proven experience in IT Support Engineer roles across different levels, ideally within an MSP setting. Knowledge of ITIL practices is a plus. Microsoft 365 Proficiency: Mastery in Microsoft 365 deployments, including conditional access, SharePoint, Entra and Exchange. Infrastructure Support: Capability in Azure Active Directory, Windows Server 2016/2019, Active Directory, and extensive understanding of Backup Technologies in both cloud and on-premises setups. Networking Skills: Competence in configuring, supporting, and maintaining WAN and LAN networking, routers, firewalls, Spam and Web filters, VPN solutions, and virtual desktop/server technologies, including VMware, Hyper-V, & Citrix. Offering a vibrant work environment, ongoing professional growth opportunities, and the chance to contribute to impactful projects that shape the future of our business. With ambitious expansion plans, your insights will be highly valued, making this an ideal time to join the team.If you are interested in learning more, please apply online or reach out to me via email.
Mar 27, 2024
Full time
THE OPPORTUNITYMy client, a dynamic IT solution consultancy with ambitious growth plans for the upcoming year, is seeking to expand its Service Desk Support Team by adding a new IT Support Engineer.This role focuses on providing exceptional IT services within a heavily focussed Microsoft 365 environment. You will be providing solutions to clients across different sectors. It entails addressing various tasks, including troubleshooting 1st and 2nd line issues and offering support for 3rd line fixes. Additionally, there is the chance to participate in broader project-based endeavours. Salary : £30,000 - £35,000Location : Newcastle - Upon - TyneHybrid working : No, this role is based on site 5 days a week. Working Hours : Monday - Friday : 9am - 5pm THE ROLEThe role of the IT Support Engineer is central, calling for a candidate who excels in problem-solving, thrives in customer communication, and demonstrates an in-depth understanding of IT systems. This role goes beyond mere technical proficiency, highlighting the significance of interpersonal skills and a comprehensive grasp of IT infrastructure.Key Responsibilities: Client Support: Engage with clients to deliver comprehensive troubleshooting for hardware, software, and mobile devices. Provide technical expertise through various channels such as phone, email, and remote assistance. Issue Resolution: Take ownership of support queries, ensuring swift and effective resolution while managing the entire process through the Autotask Service Desk system. Documentation and Reporting: Thoroughly document service actions, closed calls, resolutions, and maintain accurate records of clients' IT infrastructure. Project Management: Conduct software and hardware audits, manage licenses, and actively participate in projects, either independently or collaboratively within a team. Infrastructure Management: Perform system administration on client infrastructure and servers, manage corporate anti-virus and firewall solutions, conduct patch management for both desktops and servers, and proactively identify opportunities to enhance and secure clients' infrastructure. YOUR SKILLS / EXPERIENCEThe successful candidate will be able to demonstrate: Wide-ranging Technical Expertise: Proven experience in IT Support Engineer roles across different levels, ideally within an MSP setting. Knowledge of ITIL practices is a plus. Microsoft 365 Proficiency: Mastery in Microsoft 365 deployments, including conditional access, SharePoint, Entra and Exchange. Infrastructure Support: Capability in Azure Active Directory, Windows Server 2016/2019, Active Directory, and extensive understanding of Backup Technologies in both cloud and on-premises setups. Networking Skills: Competence in configuring, supporting, and maintaining WAN and LAN networking, routers, firewalls, Spam and Web filters, VPN solutions, and virtual desktop/server technologies, including VMware, Hyper-V, & Citrix. Offering a vibrant work environment, ongoing professional growth opportunities, and the chance to contribute to impactful projects that shape the future of our business. With ambitious expansion plans, your insights will be highly valued, making this an ideal time to join the team.If you are interested in learning more, please apply online or reach out to me via email.
Hays Specialist Recruitment Limited
Newcastle Upon Tyne, Tyne And Wear
Your new company Service Desk Analyst (Part Time) required until Feb 2025 for reputable public sector organisation based in Newcastle to provide 1st line support and customer service for an out of hours service that supports a range of public sector clients across the UK. Shift is 9am-12am Mon-Fri and possible extension available. Your new role As a Service Desk Analyst you will be required to provide excellent customer service and answer a variety of basic technical queries across various channels which could include, telephone, email, instant chat, remote support tools and service monitoring tools. You will be required to record all customer enquiries and requests, following predefined processes, troubleshooting problems using technical knowledge, accurately documenting actions and recording solutions. What you'll need to succeed Excellent customer service and communication skills Basic 1st line IT skills across Microsoft technology including Office Any IT Certifications would be desirable but not essential Willingness to learn new skills Flexibility to work evenings and weekend shifts on a rota system What you'll get in return This exciting new role offers a chance to develop your first line technical support skills, offers a salary of £23,500 per annum pro rata, over 30 days annual leave and remote working with just one visit to site in Newcastle per week. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 26, 2024
Full time
Your new company Service Desk Analyst (Part Time) required until Feb 2025 for reputable public sector organisation based in Newcastle to provide 1st line support and customer service for an out of hours service that supports a range of public sector clients across the UK. Shift is 9am-12am Mon-Fri and possible extension available. Your new role As a Service Desk Analyst you will be required to provide excellent customer service and answer a variety of basic technical queries across various channels which could include, telephone, email, instant chat, remote support tools and service monitoring tools. You will be required to record all customer enquiries and requests, following predefined processes, troubleshooting problems using technical knowledge, accurately documenting actions and recording solutions. What you'll need to succeed Excellent customer service and communication skills Basic 1st line IT skills across Microsoft technology including Office Any IT Certifications would be desirable but not essential Willingness to learn new skills Flexibility to work evenings and weekend shifts on a rota system What you'll get in return This exciting new role offers a chance to develop your first line technical support skills, offers a salary of £23,500 per annum pro rata, over 30 days annual leave and remote working with just one visit to site in Newcastle per week. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Hays Technology
Newcastle Upon Tyne, Tyne And Wear
Your new company Service Desk Analyst (Part Time) required until Feb 2025 for reputable public sector organisation based in Newcastle to provide 1st line support and customer service for an out of hours service that supports a range of public sector clients across the UK. Shift is 9am-12am Mon-Fri and possible extension available. Your new role As a Service Desk Analyst you will be required to provide excellent customer service and answer a variety of basic technical queries across various channels which could include, telephone, email, instant chat, remote support tools and service monitoring tools. You will be required to record all customer enquiries and requests, following predefined processes, troubleshooting problems using technical knowledge, accurately documenting actions and recording solutions. What you'll need to succeed Excellent customer service and communication skills Basic 1st line IT skills across Microsoft technology including Office Any IT Certifications would be desirable but not essential Willingness to learn new skills Flexibility to work evenings and weekend shifts on a rota system What you'll get in return This exciting new role offers a chance to develop your first line technical support skills, offers a salary of 23,500 per annum pro rata, over 30 days annual leave and remote working with just one visit to site in Newcastle per week. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 26, 2024
Full time
Your new company Service Desk Analyst (Part Time) required until Feb 2025 for reputable public sector organisation based in Newcastle to provide 1st line support and customer service for an out of hours service that supports a range of public sector clients across the UK. Shift is 9am-12am Mon-Fri and possible extension available. Your new role As a Service Desk Analyst you will be required to provide excellent customer service and answer a variety of basic technical queries across various channels which could include, telephone, email, instant chat, remote support tools and service monitoring tools. You will be required to record all customer enquiries and requests, following predefined processes, troubleshooting problems using technical knowledge, accurately documenting actions and recording solutions. What you'll need to succeed Excellent customer service and communication skills Basic 1st line IT skills across Microsoft technology including Office Any IT Certifications would be desirable but not essential Willingness to learn new skills Flexibility to work evenings and weekend shifts on a rota system What you'll get in return This exciting new role offers a chance to develop your first line technical support skills, offers a salary of 23,500 per annum pro rata, over 30 days annual leave and remote working with just one visit to site in Newcastle per week. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
3rd Line IT Support Technician Gateshead (Newcastle) 30,000 - 45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues. Day-to-Day: Act as a senior point of contact for escalated technical issues from 1st and 2nd line support. Diagnose and resolve complex hardware, software, and networking issues. Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies. Collaborate with clients to understand their business needs and recommend strategic IT solutions. Contribute to the planning and execution of IT projects, including migrations and upgrades. Tech Stack: Proven experience in a 3rd line IT support role within an MSP environment. In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V). Strong networking skills, including experience with routers, switches, and firewalls. Relevant IT certifications (e.g., MCSE, VMware Certified Professional) are advantageous. Excellent communication and problem-solving skills. Benefits: Opportunities for professional development and certifications. A supportive and inclusive work environment. Exposure to a diverse range of IT projects. A total of 31 days paid annual leave. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639 com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 26, 2024
Full time
3rd Line IT Support Technician Gateshead (Newcastle) 30,000 - 45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues. Day-to-Day: Act as a senior point of contact for escalated technical issues from 1st and 2nd line support. Diagnose and resolve complex hardware, software, and networking issues. Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies. Collaborate with clients to understand their business needs and recommend strategic IT solutions. Contribute to the planning and execution of IT projects, including migrations and upgrades. Tech Stack: Proven experience in a 3rd line IT support role within an MSP environment. In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V). Strong networking skills, including experience with routers, switches, and firewalls. Relevant IT certifications (e.g., MCSE, VMware Certified Professional) are advantageous. Excellent communication and problem-solving skills. Benefits: Opportunities for professional development and certifications. A supportive and inclusive work environment. Exposure to a diverse range of IT projects. A total of 31 days paid annual leave. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639 com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT First Line Service Desk AnalystLocation: NewcastleSalary: £24000 4 on 4 off shift after 6 monthsType: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. • Providing colleagues with the tools they need to do their job• Prompt identification, understanding and resolution of issues• Pro-actively working towards issue prevention• Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction.You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities: • Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, walk up & chat, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders• Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets• Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement• Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately• Maintain and share knowledge of supported products and services• Maintain an understanding of the company's organisation and customers of the Service Desk• Adhere to, promote, and support the company's Information Security policies. Essential:• IT Service Call Management• Remote service• Active directory Administration• Understanding of TCP/IP, DHCP and DNS.• IOS and android device setup and support• Microsoft Office 2010 and above• Printer Support• Fundamental desktop and troubleshooting To apply, please send an updated CV to
Mar 25, 2024
Full time
IT First Line Service Desk AnalystLocation: NewcastleSalary: £24000 4 on 4 off shift after 6 monthsType: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. • Providing colleagues with the tools they need to do their job• Prompt identification, understanding and resolution of issues• Pro-actively working towards issue prevention• Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction.You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities: • Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, walk up & chat, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders• Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets• Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement• Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately• Maintain and share knowledge of supported products and services• Maintain an understanding of the company's organisation and customers of the Service Desk• Adhere to, promote, and support the company's Information Security policies. Essential:• IT Service Call Management• Remote service• Active directory Administration• Understanding of TCP/IP, DHCP and DNS.• IOS and android device setup and support• Microsoft Office 2010 and above• Printer Support• Fundamental desktop and troubleshooting To apply, please send an updated CV to
Norton Rose Fulbright Llp
Newcastle Upon Tyne, Tyne And Wear
Practice Group / Department: IT Regional - Service Desk - UK Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. We value difference and actively promote a culture of respect for each individual, encouraging and creating inclusion. Our new hybrid working model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. The Role Reporting to the IT Customer Services Team Leader, this is a customer focused, visible role requiring excellent first and second line desktop support skills. This role works alongside the existing Service Desk team, but covering our out of hours shift pattern. This role is hybrid, based in our Newcastle office. The role will involve but is not limited to the following: 1st Line (Out of Hours) Support: During night shifts, weekends/bank holidays and during peak hours when working a day shift: Act as a single point of contact for phone calls and emails from staff handling incidents, requests and how-do-I? queries. Troubleshooting IT problems in relation to software, hardware, access rights and mobile working solutions (iPhone, Intune, Azure Virtual Desktop, Cisco VPN & Microsoft Multi-Factor Authentication). Ensure all interactions with the IT Service Desk are logged accurately in our ITSM tool (ServiceNow). Make use of and follow appropriate Knowledge Base articles, Incident templates, policies and procedures. Take ownership of customer problems and ensure issues are appropriately escalated when required. Ensuring the customer remains informed of the status of outstanding issues. Adhere to ITSM processes (within ITIL best practice). Be aware of potential major incidents and initiate the Major Incident process swiftly when required. Monitor and actively work on "unassigned" tickets in the Service Desk queues which are able to be progressed out of hours. Aim to deliver an 80% first time fix rate on all incidents. Effective and accurate escalation of issues to appropriate IT teams in a timely manner to alleviate the risk of breaching SLA's. Level 2 (Desktop) Support During day shifts (Monday - Friday) office attendance is mandatory, as you will be expected to work as an extension of the onsite Desktop Support Team. Deal with walk-in visits to the Service Desk Work on IT tickets in the Level 2 (Desktop) queue, including incidents which require a visit to a local customers desk and any jobs which can be handled remotely. Troubleshoot issues related to office network which are raised by customers or proactively by our provider. Including the use of Cisco Meraki. Proactively and routinely survey office desks to ensure they are appropriately fitted with the standard desk equipment. Proactively and routinely carry out floor walks to assist customers with any IT needs. Carry out laptop and iPhone replacements when required by an Incident or as part of a hardware refresh. Ensure our CMDB is accurately updated and maintained. Ensure IT stock is maintained by fixing faulty equipment (logging support requests with our laptop supplier). Assist with onsite requests from other internal IT teams or external companies. Prepare hardware for new colleagues starting with the business. User Administration During all shifts, a core responsibility of the team is to manage the joiners, movers and leavers process and any other user admin requests/incidents submitted by customers. Manage the joiners, movers and leavers process for the UK, Europe and Middle East offices. Ensure internal processes are strictly followed to maintain ISO27001 standards. Active Directory account creation (user accounts, generic accounts and service accounts) Distribution list administration Shared mailbox management Internal system account management (Interaction, BigHand and others) Shift information The shift pattern for this role works on a 4 on 4 off basis, working 12 hour shifts. Shift times are as follows: 8am - 8pm 8pm - 8am Full shift rotation info can be provided on request. Skills and Experience Required: Experience of working as either 1st or 2nd line in a busy professional services environment, supporting 2000+ customers. Significant experience working with high profile, VIP customers, in a demanding and time critical environment. ITIL qualification Microsoft Windows 10 / Microsoft 365 certifications Candidates must have knowledge of supporting the following: Microsoft Windows 10 Microsoft Office 2016/365 Exchange 2016/365 Microsoft Multi-Factor Authentication iOS devices - configuring and troubleshooting Microsoft Intune Printing solutions (desktop and MFD) Active Directory Dealroom / File transfer solutions Mimecast email management SCCM (reporting, collection management, log analysis) iManage (or other Document Management Systems) Interaction (CRM System) Encryption software Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. F
Mar 25, 2024
Full time
Practice Group / Department: IT Regional - Service Desk - UK Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. We value difference and actively promote a culture of respect for each individual, encouraging and creating inclusion. Our new hybrid working model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. The Role Reporting to the IT Customer Services Team Leader, this is a customer focused, visible role requiring excellent first and second line desktop support skills. This role works alongside the existing Service Desk team, but covering our out of hours shift pattern. This role is hybrid, based in our Newcastle office. The role will involve but is not limited to the following: 1st Line (Out of Hours) Support: During night shifts, weekends/bank holidays and during peak hours when working a day shift: Act as a single point of contact for phone calls and emails from staff handling incidents, requests and how-do-I? queries. Troubleshooting IT problems in relation to software, hardware, access rights and mobile working solutions (iPhone, Intune, Azure Virtual Desktop, Cisco VPN & Microsoft Multi-Factor Authentication). Ensure all interactions with the IT Service Desk are logged accurately in our ITSM tool (ServiceNow). Make use of and follow appropriate Knowledge Base articles, Incident templates, policies and procedures. Take ownership of customer problems and ensure issues are appropriately escalated when required. Ensuring the customer remains informed of the status of outstanding issues. Adhere to ITSM processes (within ITIL best practice). Be aware of potential major incidents and initiate the Major Incident process swiftly when required. Monitor and actively work on "unassigned" tickets in the Service Desk queues which are able to be progressed out of hours. Aim to deliver an 80% first time fix rate on all incidents. Effective and accurate escalation of issues to appropriate IT teams in a timely manner to alleviate the risk of breaching SLA's. Level 2 (Desktop) Support During day shifts (Monday - Friday) office attendance is mandatory, as you will be expected to work as an extension of the onsite Desktop Support Team. Deal with walk-in visits to the Service Desk Work on IT tickets in the Level 2 (Desktop) queue, including incidents which require a visit to a local customers desk and any jobs which can be handled remotely. Troubleshoot issues related to office network which are raised by customers or proactively by our provider. Including the use of Cisco Meraki. Proactively and routinely survey office desks to ensure they are appropriately fitted with the standard desk equipment. Proactively and routinely carry out floor walks to assist customers with any IT needs. Carry out laptop and iPhone replacements when required by an Incident or as part of a hardware refresh. Ensure our CMDB is accurately updated and maintained. Ensure IT stock is maintained by fixing faulty equipment (logging support requests with our laptop supplier). Assist with onsite requests from other internal IT teams or external companies. Prepare hardware for new colleagues starting with the business. User Administration During all shifts, a core responsibility of the team is to manage the joiners, movers and leavers process and any other user admin requests/incidents submitted by customers. Manage the joiners, movers and leavers process for the UK, Europe and Middle East offices. Ensure internal processes are strictly followed to maintain ISO27001 standards. Active Directory account creation (user accounts, generic accounts and service accounts) Distribution list administration Shared mailbox management Internal system account management (Interaction, BigHand and others) Shift information The shift pattern for this role works on a 4 on 4 off basis, working 12 hour shifts. Shift times are as follows: 8am - 8pm 8pm - 8am Full shift rotation info can be provided on request. Skills and Experience Required: Experience of working as either 1st or 2nd line in a busy professional services environment, supporting 2000+ customers. Significant experience working with high profile, VIP customers, in a demanding and time critical environment. ITIL qualification Microsoft Windows 10 / Microsoft 365 certifications Candidates must have knowledge of supporting the following: Microsoft Windows 10 Microsoft Office 2016/365 Exchange 2016/365 Microsoft Multi-Factor Authentication iOS devices - configuring and troubleshooting Microsoft Intune Printing solutions (desktop and MFD) Active Directory Dealroom / File transfer solutions Mimecast email management SCCM (reporting, collection management, log analysis) iManage (or other Document Management Systems) Interaction (CRM System) Encryption software Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. F
Senior Data Engineer - £85,000 - London (Hybrid) We have an exciting opportunity for an experience Senior Data Engineer to join an organisation that partners with major brands and retailers to offer solutions and unlock growth. You will be joining an business that values innovation, collaboration and creating an environment built on respect and integrity to ensure faster decision making and transforming operating models. You will be given the opportunity to work across a variety of sectors and industries including Finance, Banking, Health-care, Insurance, Media and Retail. You will be working closely with stakeholders to identify and define self service analytic solutions and dashboards. You will be responsible for lean and maintainable enterprise BI design across organisations. You will be providing technical expertise in needs identification, data modelling, data movement and transformation mapping translating business needs into technical solutions while following data guidelines from a business unit to address business and environmental challenges. Role & Responsibilities Designing, developing, testing and deploying data integration processes Creating functional and technical documentation Working closely with senior stakeholders, understanding business needs and deriving data flow as well as logical and physical data models using those needs Acting as a project lead or a data lead - overseeing multiple consultants ranging from juniors - seniors Remaining up to date with emerging technologies, recommending and influencing the best approaches for data integration Working closely with project managers, business staff and technical staff with anything data related at project or business unit levels Skills & Qualifications Proficiency with Data Integration tools - i.e. SSIS, Azure Data Factory, Data Bricks, Airflow, Apache Strong management experience, leading, mentoring, guiding junior - senior engineers and overseeing the completion of a project Experience working for a consultancy or 1st hand experience working in a client facing role, managing stakeholders Proficiency with Data Warehousing, OLTP systems, SDLC and Data Integration Proficiency with database platforms - i.e. Azure Data Lake, Azure Synapse, SQL Data Warehouse, SQL Server Strong understanding of on-premise and cloud infrastructure architectures Strong experience with SQL Server Analysis, Reporting Services, MS Power BI, Tableau Benefits £85,000 25 days holidays plus bank holidays Life assurance, 4x annual salary 8% pension contribution Cycle to work scheme Earn cash back and discounts from major retailers Stock purchase options Flexible working hours to encourage a healthy work-life balance Online courses, workshops, seminars to enhance skills and stay up to date with the latest technologies Much more We're holding interviews as of Monday, 11th March 2024 for a period of 10 working days. Please share CVs to or call Ayan on for more details on the role. Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at Data Engineer, Azure Data Factory, Azure Data Lakes, PySpark, SPark SQL, Azure Synapse, ETL, Microsoft Power BI, Data Warehouse Snowflake, Azure, Azure DevOps, DAX, Hybrid, REMOTE
Mar 23, 2024
Full time
Senior Data Engineer - £85,000 - London (Hybrid) We have an exciting opportunity for an experience Senior Data Engineer to join an organisation that partners with major brands and retailers to offer solutions and unlock growth. You will be joining an business that values innovation, collaboration and creating an environment built on respect and integrity to ensure faster decision making and transforming operating models. You will be given the opportunity to work across a variety of sectors and industries including Finance, Banking, Health-care, Insurance, Media and Retail. You will be working closely with stakeholders to identify and define self service analytic solutions and dashboards. You will be responsible for lean and maintainable enterprise BI design across organisations. You will be providing technical expertise in needs identification, data modelling, data movement and transformation mapping translating business needs into technical solutions while following data guidelines from a business unit to address business and environmental challenges. Role & Responsibilities Designing, developing, testing and deploying data integration processes Creating functional and technical documentation Working closely with senior stakeholders, understanding business needs and deriving data flow as well as logical and physical data models using those needs Acting as a project lead or a data lead - overseeing multiple consultants ranging from juniors - seniors Remaining up to date with emerging technologies, recommending and influencing the best approaches for data integration Working closely with project managers, business staff and technical staff with anything data related at project or business unit levels Skills & Qualifications Proficiency with Data Integration tools - i.e. SSIS, Azure Data Factory, Data Bricks, Airflow, Apache Strong management experience, leading, mentoring, guiding junior - senior engineers and overseeing the completion of a project Experience working for a consultancy or 1st hand experience working in a client facing role, managing stakeholders Proficiency with Data Warehousing, OLTP systems, SDLC and Data Integration Proficiency with database platforms - i.e. Azure Data Lake, Azure Synapse, SQL Data Warehouse, SQL Server Strong understanding of on-premise and cloud infrastructure architectures Strong experience with SQL Server Analysis, Reporting Services, MS Power BI, Tableau Benefits £85,000 25 days holidays plus bank holidays Life assurance, 4x annual salary 8% pension contribution Cycle to work scheme Earn cash back and discounts from major retailers Stock purchase options Flexible working hours to encourage a healthy work-life balance Online courses, workshops, seminars to enhance skills and stay up to date with the latest technologies Much more We're holding interviews as of Monday, 11th March 2024 for a period of 10 working days. Please share CVs to or call Ayan on for more details on the role. Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at Data Engineer, Azure Data Factory, Azure Data Lakes, PySpark, SPark SQL, Azure Synapse, ETL, Microsoft Power BI, Data Warehouse Snowflake, Azure, Azure DevOps, DAX, Hybrid, REMOTE
Norton Rose Fulbright Llp
Newcastle Upon Tyne, Tyne And Wear
Practice Group / Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. We value difference and actively promote a culture of respect for each individual, encouraging and creating inclusion. Our new hybrid working model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our London and International Offices. The key focus of the team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical expertise is also required as the expectation will be that you are part of the team actively assisting in resolving issues as well as your leadership responsibilities. The role will involve but is not limited to the following: Team Management: Ensuring that your team rota is managed, and the appropriate number of staff are onsite at the prescribed times. Taking joint responsibility with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager Assist in the implementation of and adherence to ITIL processes and best practices within the Service Desk Assisting in measuring and reporting on KPIs and SLAs for your team Leading the First Line Team: Ensuring that trend analysis and potential problem areas are correctly being identified and reported by your team Ensuring regular one to ones are held with these teams to discuss monthly performance, address any training needs and review status of yearly Objectives and providing the Service Desk Manager with a monthly overview of these sessions Ensuring that there is sufficient cover on the desk in 1st Line on a daily basis Monitoring the ServiceNow call queues to ensure that all tickets are handed within SLA and to the appropriate standards. Escalation Point: Initial escalation point for customer escalations Part of the internal Service Desk escalation team, acting as a technical point of contact for the Service Desk Analysts, Senior Service Desk Analysts and Apprentices Process Management: Identifying service improvement initiatives for the Service Desk and ensuring these are documented, reported up and adhered to by the Service Desk Assist the Service Desk Manager with the creation of, maintenance of and distribution of all Service Desk Processes Quality Management: Identifying any ticket quality issues within the team by way of a monthly review, creating reports on each team member's performance, and ensuring that any issues are acted upon quickly and efficiently Ensure that the monthly reporting regarding Quality Management is available to the Service Desk Manager and EMEA Service Delivery Manager on a monthly basis Major Incident Management: Together with the Service Desk Manager (Desktop Support), take ownership of the Major Incident process during office hours, ensuring that all aspects of the process are followed Ensure that the Service Desk are aware of any Major Incidents underway, and potential workarounds for these Skills and Experience Required Proven experience in team supervision, work load prioritization and resource management Quantifiable experience in the following ITIL service management disciplines: Incident, Major Incident and Request Fulfilment Some experience of the ITIL Problem and Change disciplines. Ability to manage personal and team workloads (including management of team rotas) Proven ability to be able to measure and monitor the team's operational performance through agreed KPIs. Providing management reports for the Service Desk Manager/Customer Services Manager on both team and individual analyst performance Significant experience working with high profile, VIP customers, in a demanding and time critical environment The role requires the proven ability to prioritise personal and team workloads to meet daily, changing, business requirements. The candidate will play a very active role in the day to day 'business as usual' co-ordination of the team. The ability to re-prioritise team and personal workloads as required throughout the day is essential. Candidates must have knowledge of supporting the majority of the following: Microsoft Windows 10 and Windows 11 Microsoft Office 365 or above Signify/RSA tokens and software tokens iPhone devices - configuring and troubleshooting Printing solutions (desktop and MFD) Active Directory Dealroom / File transfer solutions Mimecast email management NexThink experience preferred Worksite DMS (or other Document Management Systems) Document Management tools Expert, CMS, Interaction Encryption software Shift information The EMEA Service Desk provide support from 8am-8pm Monday to Friday on a shift basis. Between the Service Desk Team Leaders, onsite leadership support is expected between 8am and 8pm. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have mor
Mar 23, 2024
Full time
Practice Group / Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. We value difference and actively promote a culture of respect for each individual, encouraging and creating inclusion. Our new hybrid working model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our London and International Offices. The key focus of the team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical expertise is also required as the expectation will be that you are part of the team actively assisting in resolving issues as well as your leadership responsibilities. The role will involve but is not limited to the following: Team Management: Ensuring that your team rota is managed, and the appropriate number of staff are onsite at the prescribed times. Taking joint responsibility with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager Assist in the implementation of and adherence to ITIL processes and best practices within the Service Desk Assisting in measuring and reporting on KPIs and SLAs for your team Leading the First Line Team: Ensuring that trend analysis and potential problem areas are correctly being identified and reported by your team Ensuring regular one to ones are held with these teams to discuss monthly performance, address any training needs and review status of yearly Objectives and providing the Service Desk Manager with a monthly overview of these sessions Ensuring that there is sufficient cover on the desk in 1st Line on a daily basis Monitoring the ServiceNow call queues to ensure that all tickets are handed within SLA and to the appropriate standards. Escalation Point: Initial escalation point for customer escalations Part of the internal Service Desk escalation team, acting as a technical point of contact for the Service Desk Analysts, Senior Service Desk Analysts and Apprentices Process Management: Identifying service improvement initiatives for the Service Desk and ensuring these are documented, reported up and adhered to by the Service Desk Assist the Service Desk Manager with the creation of, maintenance of and distribution of all Service Desk Processes Quality Management: Identifying any ticket quality issues within the team by way of a monthly review, creating reports on each team member's performance, and ensuring that any issues are acted upon quickly and efficiently Ensure that the monthly reporting regarding Quality Management is available to the Service Desk Manager and EMEA Service Delivery Manager on a monthly basis Major Incident Management: Together with the Service Desk Manager (Desktop Support), take ownership of the Major Incident process during office hours, ensuring that all aspects of the process are followed Ensure that the Service Desk are aware of any Major Incidents underway, and potential workarounds for these Skills and Experience Required Proven experience in team supervision, work load prioritization and resource management Quantifiable experience in the following ITIL service management disciplines: Incident, Major Incident and Request Fulfilment Some experience of the ITIL Problem and Change disciplines. Ability to manage personal and team workloads (including management of team rotas) Proven ability to be able to measure and monitor the team's operational performance through agreed KPIs. Providing management reports for the Service Desk Manager/Customer Services Manager on both team and individual analyst performance Significant experience working with high profile, VIP customers, in a demanding and time critical environment The role requires the proven ability to prioritise personal and team workloads to meet daily, changing, business requirements. The candidate will play a very active role in the day to day 'business as usual' co-ordination of the team. The ability to re-prioritise team and personal workloads as required throughout the day is essential. Candidates must have knowledge of supporting the majority of the following: Microsoft Windows 10 and Windows 11 Microsoft Office 365 or above Signify/RSA tokens and software tokens iPhone devices - configuring and troubleshooting Printing solutions (desktop and MFD) Active Directory Dealroom / File transfer solutions Mimecast email management NexThink experience preferred Worksite DMS (or other Document Management Systems) Document Management tools Expert, CMS, Interaction Encryption software Shift information The EMEA Service Desk provide support from 8am-8pm Monday to Friday on a shift basis. Between the Service Desk Team Leaders, onsite leadership support is expected between 8am and 8pm. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have mor
About the role; As a 1st Line Service Desk Agent you will be the first point of contact for TSG customers in relation to technical faults and requests. You will be expected to log, categorise, and prioritise customer tickets as necessary, seeing them through to resolution wherever possible. Where you are unable to resolve a ticket yourself, you will escalate this to the relevant team. You will be a strong team player who enjoys delivering an exceptional service to our customers. You will also have strong communication skills and good attention to detail, ensuring that all information entered into the system is accurate and handled in line with company procedures. This is a hybrid role, so you will be expected to attend the office a few times per week for regular team collaboration time. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 50 Best Large Companies' and one of the 'Top 15 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Log, categorise and prioritise customer tickets in line with documented required standards Conduct initial diagnosis of faults and attempt documented fixes appropriate to the role Where fixes are not available, escalate tickets to appropriate resolver group Ensure accurate input of data for customer contact information Update customers on cases as advised by other support teams Ensure all calls are answered according to the Service Level Agreements Manage resolved queues to ensure calls are closed as appropriate Manage 3rd party queues to ensure customers receive regular updates on tickets being dealt with by our providers Knowledge, Skills & Experience; Excellent written and verbal communication skills Excellent customer service skills Commercial awareness Strong attention to detail Ability to work in a high volume, fast paced environment Ability to prioritise Good problem solving skills IT qualifications would be an advantage Proven experience in a support or service delivery environment is an advantage Your Behaviours; Demonstrate enthusiasm and proactively seeks opportunities to improve the Service Desk Agent function Demonstrate commitment to the role, team and company and will go the extra mile when required Demonstrate initiative and reacts positively to new challenges and change Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Electric Vehicle Salary Sacrifice Scheme Contributory pension scheme at 4% matched Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
Mar 22, 2024
Full time
About the role; As a 1st Line Service Desk Agent you will be the first point of contact for TSG customers in relation to technical faults and requests. You will be expected to log, categorise, and prioritise customer tickets as necessary, seeing them through to resolution wherever possible. Where you are unable to resolve a ticket yourself, you will escalate this to the relevant team. You will be a strong team player who enjoys delivering an exceptional service to our customers. You will also have strong communication skills and good attention to detail, ensuring that all information entered into the system is accurate and handled in line with company procedures. This is a hybrid role, so you will be expected to attend the office a few times per week for regular team collaboration time. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 50 Best Large Companies' and one of the 'Top 15 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Log, categorise and prioritise customer tickets in line with documented required standards Conduct initial diagnosis of faults and attempt documented fixes appropriate to the role Where fixes are not available, escalate tickets to appropriate resolver group Ensure accurate input of data for customer contact information Update customers on cases as advised by other support teams Ensure all calls are answered according to the Service Level Agreements Manage resolved queues to ensure calls are closed as appropriate Manage 3rd party queues to ensure customers receive regular updates on tickets being dealt with by our providers Knowledge, Skills & Experience; Excellent written and verbal communication skills Excellent customer service skills Commercial awareness Strong attention to detail Ability to work in a high volume, fast paced environment Ability to prioritise Good problem solving skills IT qualifications would be an advantage Proven experience in a support or service delivery environment is an advantage Your Behaviours; Demonstrate enthusiasm and proactively seeks opportunities to improve the Service Desk Agent function Demonstrate commitment to the role, team and company and will go the extra mile when required Demonstrate initiative and reacts positively to new challenges and change Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Electric Vehicle Salary Sacrifice Scheme Contributory pension scheme at 4% matched Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
Technology Services Group
Newcastle Upon Tyne, Tyne And Wear
Job Title: Trainee Consultant Location: Newcastle Upon Tyne Salary: £23,500 per annum starting Job type: 12 Months Fixed Term Who Are We? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ' UKs Top 50 Best Large Companies ' and one of the ' Top 15 Technology Companies ' to work for. In addition, we have been awarded a 2-star accreditation for ' Outstanding ' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications The Role: As a Trainee Consultant within our TSG Academy, you will work within our Service Desk Team progressing through a structured training programme to become a technical expert. This position will run over a 12-month fixed term contract starting in April 2024. Following the initial 12-month fixed term, and when successfully meeting all the relevant criteria, you will progress into a permanent Junior Service Desk Consultant role with a salary increase to 28k + bonus. As a Junior Service Desk Consultant, you will resolve 2nd line technical issues such as network and server issues, azure, end user, and back up issues, both over the telephone and face to face on-site at customers premises. This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most highly skilled team members. This position is based in our Team Valley office in Newcastle upon Tyne. Knowledge, Skills & Experience; To be successful in this role you must be a strong communicator who is customer focused. A self-starter who is willing to learn, and a confident problem solver. Previous experience in one of the following is essential: Service desk or internal IT environment Graduated, or studied a technical related degree, qualification or apprenticeship Application Criteria: To be considered for this position we will require you to provide a certification for completion of at least one of the two exams below. This displays a basic understanding of Microsoft 365 Fundamentals or Microsoft Azure Fundamentals. MS-900: Exam MS-900: Microsoft 365 Fundamentals AZ-900: Exam AZ-900: Microsoft Azure Fundamentals Benefits: Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric Vehicle Salary Sacrifice Perk box discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Employee assistance programme Long service benefits including increased annual leave accrued with service Please click on the APPLY button to send your CV for this role. Candidates with the relevant experience or job titles of: Trainee Consultant, Junior Consultant, Associate Consultant, 1st line Service Desk, Internal IT Consultant, Technical Support can also be considered for this role.
Mar 22, 2024
Full time
Job Title: Trainee Consultant Location: Newcastle Upon Tyne Salary: £23,500 per annum starting Job type: 12 Months Fixed Term Who Are We? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ' UKs Top 50 Best Large Companies ' and one of the ' Top 15 Technology Companies ' to work for. In addition, we have been awarded a 2-star accreditation for ' Outstanding ' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications The Role: As a Trainee Consultant within our TSG Academy, you will work within our Service Desk Team progressing through a structured training programme to become a technical expert. This position will run over a 12-month fixed term contract starting in April 2024. Following the initial 12-month fixed term, and when successfully meeting all the relevant criteria, you will progress into a permanent Junior Service Desk Consultant role with a salary increase to 28k + bonus. As a Junior Service Desk Consultant, you will resolve 2nd line technical issues such as network and server issues, azure, end user, and back up issues, both over the telephone and face to face on-site at customers premises. This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most highly skilled team members. This position is based in our Team Valley office in Newcastle upon Tyne. Knowledge, Skills & Experience; To be successful in this role you must be a strong communicator who is customer focused. A self-starter who is willing to learn, and a confident problem solver. Previous experience in one of the following is essential: Service desk or internal IT environment Graduated, or studied a technical related degree, qualification or apprenticeship Application Criteria: To be considered for this position we will require you to provide a certification for completion of at least one of the two exams below. This displays a basic understanding of Microsoft 365 Fundamentals or Microsoft Azure Fundamentals. MS-900: Exam MS-900: Microsoft 365 Fundamentals AZ-900: Exam AZ-900: Microsoft Azure Fundamentals Benefits: Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric Vehicle Salary Sacrifice Perk box discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Employee assistance programme Long service benefits including increased annual leave accrued with service Please click on the APPLY button to send your CV for this role. Candidates with the relevant experience or job titles of: Trainee Consultant, Junior Consultant, Associate Consultant, 1st line Service Desk, Internal IT Consultant, Technical Support can also be considered for this role.
Job Title: Trainee Consultant Location: Newcastle Upon Tyne Salary: £23,500 per annum starting Job type: 12 Months Fixed Term Who Are We? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ' UKs Top 50 Best Large Companies ' and one of the ' Top 15 Technology Companies ' to work for. In addition, we have been awarded a 2-star accreditation for ' Outstanding ' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications The Role: As a Trainee Consultant within our TSG Academy, you will work within our Service Desk Team progressing through a structured training programme to become a technical expert. This position will run over a 12-month fixed term contract starting in April 2024. Following the initial 12-month fixed term, and when successfully meeting all the relevant criteria, you will progress into a permanent Junior Service Desk Consultant role with a salary increase to 28k + bonus. As a Junior Service Desk Consultant, you will resolve 2nd line technical issues such as network and server issues, azure, end user, and back up issues, both over the telephone and face to face on-site at customers premises. This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most highly skilled team members. This position is based in our Team Valley office in Newcastle upon Tyne. Knowledge, Skills & Experience; To be successful in this role you must be a strong communicator who is customer focused. A self-starter who is willing to learn, and a confident problem solver. Previous experience in one of the following is essential: Service desk or internal IT environment Graduated, or studied a technical related degree, qualification or apprenticeship Application Criteria: To be considered for this position we will require you to provide a certification for completion of at least one of the two exams below. This displays a basic understanding of Microsoft 365 Fundamentals or Microsoft Azure Fundamentals. MS-900: Exam MS-900: Microsoft 365 Fundamentals AZ-900: Exam AZ-900: Microsoft Azure Fundamentals Benefits: Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric Vehicle Salary Sacrifice Perk box discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Employee assistance programme Long service benefits including increased annual leave accrued with service Please click on the APPLY button to send your CV for this role. Candidates with the relevant experience or job titles of: Trainee Consultant, Junior Consultant, Associate Consultant, 1st line Service Desk, Internal IT Consultant, Technical Support can also be considered for this role.
Mar 22, 2024
Contractor
Job Title: Trainee Consultant Location: Newcastle Upon Tyne Salary: £23,500 per annum starting Job type: 12 Months Fixed Term Who Are We? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ' UKs Top 50 Best Large Companies ' and one of the ' Top 15 Technology Companies ' to work for. In addition, we have been awarded a 2-star accreditation for ' Outstanding ' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications The Role: As a Trainee Consultant within our TSG Academy, you will work within our Service Desk Team progressing through a structured training programme to become a technical expert. This position will run over a 12-month fixed term contract starting in April 2024. Following the initial 12-month fixed term, and when successfully meeting all the relevant criteria, you will progress into a permanent Junior Service Desk Consultant role with a salary increase to 28k + bonus. As a Junior Service Desk Consultant, you will resolve 2nd line technical issues such as network and server issues, azure, end user, and back up issues, both over the telephone and face to face on-site at customers premises. This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most highly skilled team members. This position is based in our Team Valley office in Newcastle upon Tyne. Knowledge, Skills & Experience; To be successful in this role you must be a strong communicator who is customer focused. A self-starter who is willing to learn, and a confident problem solver. Previous experience in one of the following is essential: Service desk or internal IT environment Graduated, or studied a technical related degree, qualification or apprenticeship Application Criteria: To be considered for this position we will require you to provide a certification for completion of at least one of the two exams below. This displays a basic understanding of Microsoft 365 Fundamentals or Microsoft Azure Fundamentals. MS-900: Exam MS-900: Microsoft 365 Fundamentals AZ-900: Exam AZ-900: Microsoft Azure Fundamentals Benefits: Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric Vehicle Salary Sacrifice Perk box discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Employee assistance programme Long service benefits including increased annual leave accrued with service Please click on the APPLY button to send your CV for this role. Candidates with the relevant experience or job titles of: Trainee Consultant, Junior Consultant, Associate Consultant, 1st line Service Desk, Internal IT Consultant, Technical Support can also be considered for this role.
In Technology Group Limited
Gateshead, Tyne And Wear
3rd Line IT Support Technician Gateshead (Newcastle) £30,000 - £45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues. Day-to-Day: Act as a senior point of contact for escalated technical issues from 1st and 2nd line support. Diagnose and resolve complex hardware, software, and networking issues. Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies. Collaborate with clients to understand their business needs and recommend strategic IT solutions. Contribute to the planning and execution of IT projects, including migrations and upgrades. Tech Stack: Proven experience in a 3rd line IT support role within an MSP environment. In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V). Strong networking skills, including experience with routers, switches, and firewalls. Relevant IT certifications (e.g., MCSE, VMware Certified Professional) are advantageous. Excellent communication and problem-solving skills. Benefits: Opportunities for professional development and certifications. A supportive and inclusive work environment. Exposure to a diverse range of IT projects. A total of 31 days paid annual leave. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639 com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 22, 2024
Full time
3rd Line IT Support Technician Gateshead (Newcastle) £30,000 - £45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues. Day-to-Day: Act as a senior point of contact for escalated technical issues from 1st and 2nd line support. Diagnose and resolve complex hardware, software, and networking issues. Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies. Collaborate with clients to understand their business needs and recommend strategic IT solutions. Contribute to the planning and execution of IT projects, including migrations and upgrades. Tech Stack: Proven experience in a 3rd line IT support role within an MSP environment. In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V). Strong networking skills, including experience with routers, switches, and firewalls. Relevant IT certifications (e.g., MCSE, VMware Certified Professional) are advantageous. Excellent communication and problem-solving skills. Benefits: Opportunities for professional development and certifications. A supportive and inclusive work environment. Exposure to a diverse range of IT projects. A total of 31 days paid annual leave. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639 com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Hays Specialist Recruitment
Newcastle Upon Tyne, Tyne And Wear
Your new company Service Desk Analyst required on a 12 Months FTC basis for reputable public sector organisation based in Newcastle to provide 1st line support and customer service for an out of hours service that supports a range of public sector clients across the UK. Various shifts available covering evenings and weekends up until midnight. Your new role As a Service Desk Analyst you will be required to provide excellent customer service and answer a variety of basic technical queries across various channels which could include, telephone, email, instant chat, remote support tools and service monitoring tools. You will be required to record all customer enquiries and requests, following predefined processes, troubleshooting problems using technical knowledge, accurately documenting actions and recording solutions. What you'll need to succeed Excellent customer service and communication skills Basic 1st line IT skills across Microsoft technology including Office Any IT Certifications would be desirable but not essential Willingness to learn new skills Flexibility to work evenings and weekend shifts on a rota system What you'll get in return This exciting new role offers a chance to develop your first line technical support skills, offers a salary of £23,500, over 30 days annual leave and remote working with just one visit to site in Newcastle per week. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Mar 22, 2024
Your new company Service Desk Analyst required on a 12 Months FTC basis for reputable public sector organisation based in Newcastle to provide 1st line support and customer service for an out of hours service that supports a range of public sector clients across the UK. Various shifts available covering evenings and weekends up until midnight. Your new role As a Service Desk Analyst you will be required to provide excellent customer service and answer a variety of basic technical queries across various channels which could include, telephone, email, instant chat, remote support tools and service monitoring tools. You will be required to record all customer enquiries and requests, following predefined processes, troubleshooting problems using technical knowledge, accurately documenting actions and recording solutions. What you'll need to succeed Excellent customer service and communication skills Basic 1st line IT skills across Microsoft technology including Office Any IT Certifications would be desirable but not essential Willingness to learn new skills Flexibility to work evenings and weekend shifts on a rota system What you'll get in return This exciting new role offers a chance to develop your first line technical support skills, offers a salary of £23,500, over 30 days annual leave and remote working with just one visit to site in Newcastle per week. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Computer Futures
Newcastle Upon Tyne, Tyne And Wear
Software Technical Lead opportunity to Join an IT Technology business that is booming! The company has the culture and feel of a small business, paired with the benefits of being part of a much larger organization. The company offers a great L&D package including 5 days external training, a career coach and guilds to share innovation and learning. The company also offers self-directed career progression, that fosters opportunities for success for us and our business. Software Technical Lead - Fully Remote - up to 90,000 + Benefits THE OPPORTUNITY: As Technical Consultant (Software Technical Lead), you will join an Agile focused team, gaining exposure to: Implementing software solutions including design, development and testing You will be using a wide range of technologies, specialising in the use of open-source libraries and components. You will be utilising tools such as GitLab to build continuous integration pipelines, which help monitor and ensure software quality and security. You will be deploying software systems to a mixture of environments, including public (AWS and Azure) and private cloud Full Software Lifecycle involvement: project concept formalisation; requirements analysis and specification; architecture design; implementation and delivery; training and support and software lifecycle and maintenance You will Lead teams and managing engagement with the business's clients. THE FIT: At present we are interested in speaking to Senior Engineers with hands on Full Stack experience. You will have commercial experience using a range of languages / technologies including Java, AWS & Javascript (or Typescript). Due to the industries the business work in, the business requires all team members to be able to obtain security clearance. To qualify for this, you must be a British passport holder and have lived permanently in the UK for the last 5 years. If this sounds like it could be a good fit, Apply now. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy Registered office 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom Partnership Number OC(phone number removed) England and Wales
Mar 21, 2024
Full time
Software Technical Lead opportunity to Join an IT Technology business that is booming! The company has the culture and feel of a small business, paired with the benefits of being part of a much larger organization. The company offers a great L&D package including 5 days external training, a career coach and guilds to share innovation and learning. The company also offers self-directed career progression, that fosters opportunities for success for us and our business. Software Technical Lead - Fully Remote - up to 90,000 + Benefits THE OPPORTUNITY: As Technical Consultant (Software Technical Lead), you will join an Agile focused team, gaining exposure to: Implementing software solutions including design, development and testing You will be using a wide range of technologies, specialising in the use of open-source libraries and components. You will be utilising tools such as GitLab to build continuous integration pipelines, which help monitor and ensure software quality and security. You will be deploying software systems to a mixture of environments, including public (AWS and Azure) and private cloud Full Software Lifecycle involvement: project concept formalisation; requirements analysis and specification; architecture design; implementation and delivery; training and support and software lifecycle and maintenance You will Lead teams and managing engagement with the business's clients. THE FIT: At present we are interested in speaking to Senior Engineers with hands on Full Stack experience. You will have commercial experience using a range of languages / technologies including Java, AWS & Javascript (or Typescript). Due to the industries the business work in, the business requires all team members to be able to obtain security clearance. To qualify for this, you must be a British passport holder and have lived permanently in the UK for the last 5 years. If this sounds like it could be a good fit, Apply now. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy Registered office 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom Partnership Number OC(phone number removed) England and Wales
The company: This business creates solutions for international businesses across the UK. They provide Cloud, M365 and Cyber Solutions, and have huge growth plans for FY 24/25. You will have the opportunity to progress through routes like 3rd line support, cloud architecture and cyber security. The role: This is a high-level 2nd line position with an aim to provide award winning technical support to clients using high quality technical and customer service. Day to day, you will handle complex incident and service requests using skills in Office 365, Citrix, Windows Server and Active Directory and Azure. You must have a keen desire to progress throughout the company through consistent training and aiming towards accreditations and certifications. You must be an excellent communicator, putting the customer first and working with your teammates to collaborate on issues. You must have a keen desire to complete assigned work and objectives alongside a willingness to renew vendor partner qualifications. Duties & Responsibilities: Escalation point for the 1st line and 1.5 support team providing fast timely response. Monitoring of hardware remotely, and technical troubleshooting Active Directory & Office365 user management. Remote Desktop & Citrix session management. Ticket queue management & driving ticket closure within SLA. Customer focussed approach to troubleshooting Daily backup checks, seeking guidance from senior technical staff where required. Ownership of escalated issues from our proactive alerting systems. Required skills: Commercial experience in a 2nd line capacity - ideally within an MSP Resolving complex tickets in a timely manner Microsoft Office 365 skills Citrix/ RDS environments Active directory administration Experience working with Windows Server 2016+ Desktop troubleshooting and support Experience working with cloud technologies (Azure) Knowledge of virtualisation - VMWare, Hyper V, Vsphere Desired skills include: Remote monitoring tools Mimecast SQL SharePoint ITIL certification Benefits include: Enhanced annual leave policy Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing benefits Great pension scheme Employee discount and freebies Quarterly Staff awards Hiking trips And more Onsite - Newcastle City Centre - Permanent - No remote working - No sponsorship provided - Monday - Friday Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position
Mar 21, 2024
Full time
The company: This business creates solutions for international businesses across the UK. They provide Cloud, M365 and Cyber Solutions, and have huge growth plans for FY 24/25. You will have the opportunity to progress through routes like 3rd line support, cloud architecture and cyber security. The role: This is a high-level 2nd line position with an aim to provide award winning technical support to clients using high quality technical and customer service. Day to day, you will handle complex incident and service requests using skills in Office 365, Citrix, Windows Server and Active Directory and Azure. You must have a keen desire to progress throughout the company through consistent training and aiming towards accreditations and certifications. You must be an excellent communicator, putting the customer first and working with your teammates to collaborate on issues. You must have a keen desire to complete assigned work and objectives alongside a willingness to renew vendor partner qualifications. Duties & Responsibilities: Escalation point for the 1st line and 1.5 support team providing fast timely response. Monitoring of hardware remotely, and technical troubleshooting Active Directory & Office365 user management. Remote Desktop & Citrix session management. Ticket queue management & driving ticket closure within SLA. Customer focussed approach to troubleshooting Daily backup checks, seeking guidance from senior technical staff where required. Ownership of escalated issues from our proactive alerting systems. Required skills: Commercial experience in a 2nd line capacity - ideally within an MSP Resolving complex tickets in a timely manner Microsoft Office 365 skills Citrix/ RDS environments Active directory administration Experience working with Windows Server 2016+ Desktop troubleshooting and support Experience working with cloud technologies (Azure) Knowledge of virtualisation - VMWare, Hyper V, Vsphere Desired skills include: Remote monitoring tools Mimecast SQL SharePoint ITIL certification Benefits include: Enhanced annual leave policy Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing benefits Great pension scheme Employee discount and freebies Quarterly Staff awards Hiking trips And more Onsite - Newcastle City Centre - Permanent - No remote working - No sponsorship provided - Monday - Friday Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position
Gem Partnership Ltd
Newcastle Upon Tyne, Tyne And Wear
My client is a rapidly growing SME business who provide SaaS software solutions to organisations across the UK. Expansion to date has been achieved through a combination of organic growth and strategic acquisitions and to continue this trajectory they are recruiting for an Technical Support Engineer to join their team who will be responsible for delivering a first-class support service to their clients. The Role Key responsibilities will include: Providing 1st and 2nd line technical support to clients, troubleshooting their issues over the phone and via email Supporting the roll out of new software solutions within the business and across their client base Delivering exceptional customer service operating within client-specific SLAs Creating written documentation when required The Person With proven experience in a similar IT support role you will have: Previous IT support experience The ability to support non-technical customers and explain complex IT concepts in simple terms A positive can-do attitude and flexibility in taking on a broad range of responsibilities and tasks at short notice Exceptional written and verbal communication skills A customer-focused mentality This is a fantastic opportunity to join a leading SME organisation at an exciting time with genuine opportunities for career development and progression - this clear career pathway will include full training and development to resolve both 2nd Line support issues and SQL-related queries. The role supports a hybrid working pattern with 2 days per week working from home. If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Jen Dunthorne at GEM Partnership or for a discreet conversation call their Newcastle office. GEM Partnership are acting as an employment agency on this exclusive project. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
Mar 21, 2024
Full time
My client is a rapidly growing SME business who provide SaaS software solutions to organisations across the UK. Expansion to date has been achieved through a combination of organic growth and strategic acquisitions and to continue this trajectory they are recruiting for an Technical Support Engineer to join their team who will be responsible for delivering a first-class support service to their clients. The Role Key responsibilities will include: Providing 1st and 2nd line technical support to clients, troubleshooting their issues over the phone and via email Supporting the roll out of new software solutions within the business and across their client base Delivering exceptional customer service operating within client-specific SLAs Creating written documentation when required The Person With proven experience in a similar IT support role you will have: Previous IT support experience The ability to support non-technical customers and explain complex IT concepts in simple terms A positive can-do attitude and flexibility in taking on a broad range of responsibilities and tasks at short notice Exceptional written and verbal communication skills A customer-focused mentality This is a fantastic opportunity to join a leading SME organisation at an exciting time with genuine opportunities for career development and progression - this clear career pathway will include full training and development to resolve both 2nd Line support issues and SQL-related queries. The role supports a hybrid working pattern with 2 days per week working from home. If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Jen Dunthorne at GEM Partnership or for a discreet conversation call their Newcastle office. GEM Partnership are acting as an employment agency on this exclusive project. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
Key information
Location : Manchester, Bristol, Newcastle, Nottingham, or London Hours : 37.5 hours Start date : November 2022 (we are happy to work with you and your notice period) Duration : Permanent Salary: £41,000 - £47,000 per annum if located in Bristol, Manchester, Nottingham or Newcastle. £44,000 - £50,000 if based in London. In addition, all staff receive a £312 yearly tax-free WFH allowance. Application deadline : 5pm Friday 21st October
Early applications are encouraged, as we will assess applications and schedule interviews on an ongoing basis.
About upReach
Do you think that your socio-economic background should determine your career prospects?
upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from a less advantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2.
We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help young people from less advantaged backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment.
To find out more about how we support our students, visit our website and read our Annual Report , and Impact Report .
Role overview
upReach is seeking to hire a Head of Product . This is an exciting opportunity to lead our Products & Technology Team with a strategic view of the organisation's products to develop our impact as a charity. This role would suit individuals with substantial experience in product management, developing a team, a passion for social mobility and experience operating in a fast paced environment.
You will work closely with the Senior Technology and Data Manager to manage the workload and priorities of the team; delivering products and innovating income generation. The current suite of products include REALrating , Social Mobility Network , getEmployable and our Associate (what we call the undergraduates we support) CRM. You will manage the relationship with our technology development partner and their team of developers, ensuring that our project sprints and timelines are executed on and delivered to a high standard.
Our values
upReach upholds the following values:
Perseverance
Integrity
Advocacy
Aspiration
Proactivity
Skills
The ideal candidate for Head of Product will bring with them the following skills:
Problem solving and decision making
Attention to detail
Planning and organisation
Collaboration
Passion and motivation
Communication skills
Leadership
Experience
To be successful, you will have substantial experience within product management and building a product culture while growing a team. You will be proactive, resilient and used to managing competing priorities within a varied workload, with a willingness to perform varying duties depending on the shifting needs of the charity.
Experience in managing a product portfolio and delivering a coherent product strategy through collaboration with multiple teams, including awareness of software development and systems needs;
Experience in coaching and developing Product Managers (direct reports) to help them increase their impact and develop in their careers ;
Experience managing external supplier relationships as well as working with and influencing other varied stakeholders (internal and external);
Experience in overseeing a varied product portfolio, and driving growth across several product areas at once, either as an individual contributor or through direct reports;
Experience in setting KPIs for product portfolios and measuring progress against targets over time, course correcting where necessary;
Experience working in a fast-paced environment and working independently to find solutions to problems;
Experience in managing competing priorities whilst maintaining an exceptional eye for detail;
University degree in any discipline, or equivalent experience.
Desirable experience:
Experience working with multidisciplinary teams using Agile methodology
Project management qualifications or comparable experience;
Knowledge of GDPR legislation and regulations;
Familiarity with Trello, G Suite and Zoom video conferencing software.
Responsibilities
Over the first six months, you will contribute to upReach's mission, by leading the Product Team and collaborating with the partnership and strategy teams to maximise income by identifying, ideating, validating, and delivering products & their enhancements and business development opportunities of the role. Working in a team environment; you will be an inquisitive challenger that takes the initiative, and has a fixing mindset.
Core responsibilities include:
Drive product development leading a high performing team of Product Managers, through the ideation, technical development, scaling and launching of innovative products and features.
Build, manage, coach and develop a high performing, diverse and inclusive team of Product Managers to help them increase their impact and develop in their careers by establishing clear and measurable goals.
Creating and building a product culture in the organisation, designing the product development process and seeding this within the team
Work with the relevant members of the Senior Leadership Team to establish a shared vision for the organisation by building consensus on commercial product strategies, priorities and related KPIs, and establishing executable operating plans, identifying interdependencies & risks.
Guide Product Managers to understand upReach’s strategic and competitive position to deliver products that are recognized as best in the industry; including the integration of usability studies, research and market analysis into product requirements to enhance user satisfaction.
Define and analyse KPIs to measure impact and success of the products; and establish reporting processes to demonstrate progress against targets over time to facilitate decision making and course correct where required.
Manage multiple products and priorities, while maximising team and organisation efficiency and effectiveness in a constantly evolving environment by adapting to change and offering creative solutions.
Accountable for the day-to-day management and coordination of key technology supplier relationships (including our main technology development partner); includes coordination of multiple work streams, supplier governance, SLA and contract management and input into sourcing decisions.
Supporting Head of Finance and Operations / Senior Technology and Data Manager with Data Protection and cyber security measures, ensuring compliance and implementing measures to reduce risk associated with data protection, including managing the process for an annual tech audit to assess the effectiveness of data protection policies and measures in place.
Team Culture & Benefits
By joining the upReach team, you will be joining a team who are committed to supporting you in your career journey and fostering an inclusive culture.
We offer:
Flexible and hybrid working.
Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us.
Birthday leave.
3% Pension Contribution.
Cycle-to-work scheme.
Monthly socials.
Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training.
Personal Development Budget, activated after 6 months in the role.
The opportunity to participate in our fantastic staff networks:
Disability and Inclusion Network
Ethnic Minorities Network
Green Network
LGBTQ+ Network
Mindfulness Network
Ready to apply?
CLICK HERE TO APPLY
We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible. If you have particular needs or requirements, please get in touch using recruitment@upReach.org.uk .
Applications close at 5pm 21st October. Early applications are encouraged as we will be scheduling interviews on an ongoing basis.
If you have any questions regarding the role please email us at recruitment@upReach.org.uk .
Sep 28, 2022
Full time
Key information
Location : Manchester, Bristol, Newcastle, Nottingham, or London Hours : 37.5 hours Start date : November 2022 (we are happy to work with you and your notice period) Duration : Permanent Salary: £41,000 - £47,000 per annum if located in Bristol, Manchester, Nottingham or Newcastle. £44,000 - £50,000 if based in London. In addition, all staff receive a £312 yearly tax-free WFH allowance. Application deadline : 5pm Friday 21st October
Early applications are encouraged, as we will assess applications and schedule interviews on an ongoing basis.
About upReach
Do you think that your socio-economic background should determine your career prospects?
upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from a less advantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2.
We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help young people from less advantaged backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment.
To find out more about how we support our students, visit our website and read our Annual Report , and Impact Report .
Role overview
upReach is seeking to hire a Head of Product . This is an exciting opportunity to lead our Products & Technology Team with a strategic view of the organisation's products to develop our impact as a charity. This role would suit individuals with substantial experience in product management, developing a team, a passion for social mobility and experience operating in a fast paced environment.
You will work closely with the Senior Technology and Data Manager to manage the workload and priorities of the team; delivering products and innovating income generation. The current suite of products include REALrating , Social Mobility Network , getEmployable and our Associate (what we call the undergraduates we support) CRM. You will manage the relationship with our technology development partner and their team of developers, ensuring that our project sprints and timelines are executed on and delivered to a high standard.
Our values
upReach upholds the following values:
Perseverance
Integrity
Advocacy
Aspiration
Proactivity
Skills
The ideal candidate for Head of Product will bring with them the following skills:
Problem solving and decision making
Attention to detail
Planning and organisation
Collaboration
Passion and motivation
Communication skills
Leadership
Experience
To be successful, you will have substantial experience within product management and building a product culture while growing a team. You will be proactive, resilient and used to managing competing priorities within a varied workload, with a willingness to perform varying duties depending on the shifting needs of the charity.
Experience in managing a product portfolio and delivering a coherent product strategy through collaboration with multiple teams, including awareness of software development and systems needs;
Experience in coaching and developing Product Managers (direct reports) to help them increase their impact and develop in their careers ;
Experience managing external supplier relationships as well as working with and influencing other varied stakeholders (internal and external);
Experience in overseeing a varied product portfolio, and driving growth across several product areas at once, either as an individual contributor or through direct reports;
Experience in setting KPIs for product portfolios and measuring progress against targets over time, course correcting where necessary;
Experience working in a fast-paced environment and working independently to find solutions to problems;
Experience in managing competing priorities whilst maintaining an exceptional eye for detail;
University degree in any discipline, or equivalent experience.
Desirable experience:
Experience working with multidisciplinary teams using Agile methodology
Project management qualifications or comparable experience;
Knowledge of GDPR legislation and regulations;
Familiarity with Trello, G Suite and Zoom video conferencing software.
Responsibilities
Over the first six months, you will contribute to upReach's mission, by leading the Product Team and collaborating with the partnership and strategy teams to maximise income by identifying, ideating, validating, and delivering products & their enhancements and business development opportunities of the role. Working in a team environment; you will be an inquisitive challenger that takes the initiative, and has a fixing mindset.
Core responsibilities include:
Drive product development leading a high performing team of Product Managers, through the ideation, technical development, scaling and launching of innovative products and features.
Build, manage, coach and develop a high performing, diverse and inclusive team of Product Managers to help them increase their impact and develop in their careers by establishing clear and measurable goals.
Creating and building a product culture in the organisation, designing the product development process and seeding this within the team
Work with the relevant members of the Senior Leadership Team to establish a shared vision for the organisation by building consensus on commercial product strategies, priorities and related KPIs, and establishing executable operating plans, identifying interdependencies & risks.
Guide Product Managers to understand upReach’s strategic and competitive position to deliver products that are recognized as best in the industry; including the integration of usability studies, research and market analysis into product requirements to enhance user satisfaction.
Define and analyse KPIs to measure impact and success of the products; and establish reporting processes to demonstrate progress against targets over time to facilitate decision making and course correct where required.
Manage multiple products and priorities, while maximising team and organisation efficiency and effectiveness in a constantly evolving environment by adapting to change and offering creative solutions.
Accountable for the day-to-day management and coordination of key technology supplier relationships (including our main technology development partner); includes coordination of multiple work streams, supplier governance, SLA and contract management and input into sourcing decisions.
Supporting Head of Finance and Operations / Senior Technology and Data Manager with Data Protection and cyber security measures, ensuring compliance and implementing measures to reduce risk associated with data protection, including managing the process for an annual tech audit to assess the effectiveness of data protection policies and measures in place.
Team Culture & Benefits
By joining the upReach team, you will be joining a team who are committed to supporting you in your career journey and fostering an inclusive culture.
We offer:
Flexible and hybrid working.
Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us.
Birthday leave.
3% Pension Contribution.
Cycle-to-work scheme.
Monthly socials.
Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training.
Personal Development Budget, activated after 6 months in the role.
The opportunity to participate in our fantastic staff networks:
Disability and Inclusion Network
Ethnic Minorities Network
Green Network
LGBTQ+ Network
Mindfulness Network
Ready to apply?
CLICK HERE TO APPLY
We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible. If you have particular needs or requirements, please get in touch using recruitment@upReach.org.uk .
Applications close at 5pm 21st October. Early applications are encouraged as we will be scheduling interviews on an ongoing basis.
If you have any questions regarding the role please email us at recruitment@upReach.org.uk .
Are you a second line support analyst looking for a new role? This is an exciting new role that would suit an ambitious individual who is looking to take the next step in their career. In this role you will provide 2nd line support to internal and external clients globally via video conferencing, email and telephone. This role mainly focuses on supporting client applications and services to include, but not limited to Windows Server, SQL, Azure (IaaS,PaaS, SaaS), Office 365, VMWare ESXi. What you'll be doing: Providing 2nd level technical support to internal and external clients globally, in-line with Service Level Agreements. Work closely with 1st Line support teams. Assist in change & configuration management. Ensure problems and incidents are resolved in-line with ITIL processes. Keep clear and concise documentation to support other team members. Work in a collaborative environment with wider teams, giving guidance, support and transfer of knowledge where applicable. What you'll bring: Previous experience in an IT Helpdesk / Application or Software Support role; preferably at a 2nd Line level. Good all round technical support experience with Microsoft products and services. Basic networking skills including diagnostics. Strong analytical and problem solving skills. Strong communication skills both written and oral. It would be great if you had: Experience of ITIL methodology Active Directory, Cloud Apps, MS-SQL. Experience with Virtualisation software. Basic scripting knowledge (e.g. PowerShell, SQL) If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Full time permanent Location: Anywhere UK, remote home working. Security Clearance Level: Current SC, or eligibility to undergo the vetting process. Internal Recruiter: Paul Salary £25000-£30,000 Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board.
Feb 05, 2022
Full time
Are you a second line support analyst looking for a new role? This is an exciting new role that would suit an ambitious individual who is looking to take the next step in their career. In this role you will provide 2nd line support to internal and external clients globally via video conferencing, email and telephone. This role mainly focuses on supporting client applications and services to include, but not limited to Windows Server, SQL, Azure (IaaS,PaaS, SaaS), Office 365, VMWare ESXi. What you'll be doing: Providing 2nd level technical support to internal and external clients globally, in-line with Service Level Agreements. Work closely with 1st Line support teams. Assist in change & configuration management. Ensure problems and incidents are resolved in-line with ITIL processes. Keep clear and concise documentation to support other team members. Work in a collaborative environment with wider teams, giving guidance, support and transfer of knowledge where applicable. What you'll bring: Previous experience in an IT Helpdesk / Application or Software Support role; preferably at a 2nd Line level. Good all round technical support experience with Microsoft products and services. Basic networking skills including diagnostics. Strong analytical and problem solving skills. Strong communication skills both written and oral. It would be great if you had: Experience of ITIL methodology Active Directory, Cloud Apps, MS-SQL. Experience with Virtualisation software. Basic scripting knowledge (e.g. PowerShell, SQL) If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Full time permanent Location: Anywhere UK, remote home working. Security Clearance Level: Current SC, or eligibility to undergo the vetting process. Internal Recruiter: Paul Salary £25000-£30,000 Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board.
Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.
Nov 04, 2021
Full time
Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.