ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Job Title: IT Support Technician Location: EssexSalary: >£30,000 + benefits Established in 1989, Our client is the UK's leading passive fire protection specialist, supplying a comprehensive range of third-party accredited survey, installation and compliance services to public and private sector organisations across the country. With offices nationwide, this is a great opportunity to join a forward-thinking, modern construction business, that genuinely cares about it's people. Responsibilities: Technical Support: Assist users with IT issues, troubleshooting hardware and software problems, and providing timely solutions. Customer Service: Deliver outstanding customer service, addressing support requests, resolving issues, and building positive relationships. Communication: Effectively communicate with customers, colleagues, and team members via phone, email, and in-person interactions. Problem-Solving: Analyse technical challenges, identify root causes, and implement effective solutions. Documentation: Maintain accurate records of support requests, resolutions, and system configurations. Learning and Development: Continuously expand your knowledge of IT systems, tools, and technologies. Collaboration: Work closely with members of the Transformation team to learn from their expertise and contribute to team projects. Change Management: Assisting with driving the adoption of all new applications. Experience: Customer Centric Approach: Analytical thinking, experience of problem solving & customer service. Empathy and patience are crucial when assisting end users. Technical Knowledge: A strong understanding of Microsoft products, including Windows operating systems, Office 365, and Azure services, is essential. Basic Networking: Knowledge of networking concepts (TCP/IP, DNS, DHCP) is valuable for troubleshooting connectivity issues. Qualifications: Degree: in Computer Science, Information Technology, or related fields desirable Microsoft Certifications: (e.g., MCSA, MCSE, M365 Certified: Modern Desktop Administrator Associate) desirable. Other attributes: Passion for IT: You love technology and have a genuine interest in helping others. Solution-Focused: You thrive on finding creative solutions to technical problems. Communication Skills: Comfortable explaining technical concepts to non-technical users. Adaptability: The IT landscape evolves rapidly. Keeping updated with technology trends and a willingness to learn new tools and techniques is key to this role. What you'll get in return: 25 days holiday + BH & xmas shut down 5% employer pension contribution
Apr 20, 2024
Full time
Job Title: IT Support Technician Location: EssexSalary: >£30,000 + benefits Established in 1989, Our client is the UK's leading passive fire protection specialist, supplying a comprehensive range of third-party accredited survey, installation and compliance services to public and private sector organisations across the country. With offices nationwide, this is a great opportunity to join a forward-thinking, modern construction business, that genuinely cares about it's people. Responsibilities: Technical Support: Assist users with IT issues, troubleshooting hardware and software problems, and providing timely solutions. Customer Service: Deliver outstanding customer service, addressing support requests, resolving issues, and building positive relationships. Communication: Effectively communicate with customers, colleagues, and team members via phone, email, and in-person interactions. Problem-Solving: Analyse technical challenges, identify root causes, and implement effective solutions. Documentation: Maintain accurate records of support requests, resolutions, and system configurations. Learning and Development: Continuously expand your knowledge of IT systems, tools, and technologies. Collaboration: Work closely with members of the Transformation team to learn from their expertise and contribute to team projects. Change Management: Assisting with driving the adoption of all new applications. Experience: Customer Centric Approach: Analytical thinking, experience of problem solving & customer service. Empathy and patience are crucial when assisting end users. Technical Knowledge: A strong understanding of Microsoft products, including Windows operating systems, Office 365, and Azure services, is essential. Basic Networking: Knowledge of networking concepts (TCP/IP, DNS, DHCP) is valuable for troubleshooting connectivity issues. Qualifications: Degree: in Computer Science, Information Technology, or related fields desirable Microsoft Certifications: (e.g., MCSA, MCSE, M365 Certified: Modern Desktop Administrator Associate) desirable. Other attributes: Passion for IT: You love technology and have a genuine interest in helping others. Solution-Focused: You thrive on finding creative solutions to technical problems. Communication Skills: Comfortable explaining technical concepts to non-technical users. Adaptability: The IT landscape evolves rapidly. Keeping updated with technology trends and a willingness to learn new tools and techniques is key to this role. What you'll get in return: 25 days holiday + BH & xmas shut down 5% employer pension contribution
Job Title: IT Support Technician Location: Essex Salary: > 30,000 + benefits Established in 1989, Our client is the UK's leading passive fire protection specialist, supplying a comprehensive range of third-party accredited survey, installation and compliance services to public and private sector organisations across the country. With offices nationwide, this is a great opportunity to join a forward-thinking, modern construction business, that genuinely cares about it's people. Responsibilities: Technical Support: Assist users with IT issues, troubleshooting hardware and software problems, and providing timely solutions. Customer Service: Deliver outstanding customer service, addressing support requests, resolving issues, and building positive relationships. Communication: Effectively communicate with customers, colleagues, and team members via phone, email, and in-person interactions. Problem-Solving: Analyse technical challenges, identify root causes, and implement effective solutions. Documentation: Maintain accurate records of support requests, resolutions, and system configurations. Learning and Development: Continuously expand your knowledge of IT systems, tools, and technologies. Collaboration: Work closely with members of the Transformation team to learn from their expertise and contribute to team projects. Change Management: Assisting with driving the adoption of all new applications. Experience: Customer Centric Approach: Analytical thinking, experience of problem solving & customer service. Empathy and patience are crucial when assisting end users. Technical Knowledge: A strong understanding of Microsoft products, including Windows operating systems, Office 365, and Azure services, is essential. Basic Networking: Knowledge of networking concepts (TCP/IP, DNS, DHCP) is valuable for troubleshooting connectivity issues. Qualifications: Degree: in Computer Science, Information Technology, or related fields desirable Microsoft Certifications: (e.g., MCSA, MCSE, M365 Certified: Modern Desktop Administrator Associate) desirable. Other attributes: Passion for IT: You love technology and have a genuine interest in helping others. Solution-Focused: You thrive on finding creative solutions to technical problems. Communication Skills: Comfortable explaining technical concepts to non-technical users. Adaptability: The IT landscape evolves rapidly. Keeping updated with technology trends and a willingness to learn new tools and techniques is key to this role. What you'll get in return: 25 days holiday + BH & xmas shut down 5% employer pension contribution
Apr 19, 2024
Full time
Job Title: IT Support Technician Location: Essex Salary: > 30,000 + benefits Established in 1989, Our client is the UK's leading passive fire protection specialist, supplying a comprehensive range of third-party accredited survey, installation and compliance services to public and private sector organisations across the country. With offices nationwide, this is a great opportunity to join a forward-thinking, modern construction business, that genuinely cares about it's people. Responsibilities: Technical Support: Assist users with IT issues, troubleshooting hardware and software problems, and providing timely solutions. Customer Service: Deliver outstanding customer service, addressing support requests, resolving issues, and building positive relationships. Communication: Effectively communicate with customers, colleagues, and team members via phone, email, and in-person interactions. Problem-Solving: Analyse technical challenges, identify root causes, and implement effective solutions. Documentation: Maintain accurate records of support requests, resolutions, and system configurations. Learning and Development: Continuously expand your knowledge of IT systems, tools, and technologies. Collaboration: Work closely with members of the Transformation team to learn from their expertise and contribute to team projects. Change Management: Assisting with driving the adoption of all new applications. Experience: Customer Centric Approach: Analytical thinking, experience of problem solving & customer service. Empathy and patience are crucial when assisting end users. Technical Knowledge: A strong understanding of Microsoft products, including Windows operating systems, Office 365, and Azure services, is essential. Basic Networking: Knowledge of networking concepts (TCP/IP, DNS, DHCP) is valuable for troubleshooting connectivity issues. Qualifications: Degree: in Computer Science, Information Technology, or related fields desirable Microsoft Certifications: (e.g., MCSA, MCSE, M365 Certified: Modern Desktop Administrator Associate) desirable. Other attributes: Passion for IT: You love technology and have a genuine interest in helping others. Solution-Focused: You thrive on finding creative solutions to technical problems. Communication Skills: Comfortable explaining technical concepts to non-technical users. Adaptability: The IT landscape evolves rapidly. Keeping updated with technology trends and a willingness to learn new tools and techniques is key to this role. What you'll get in return: 25 days holiday + BH & xmas shut down 5% employer pension contribution
Helpdesk Administrator Wembley, Middlesex £27,000 + Pension + Parking This role would suit a capable and organised Helpdesk Administrator with lots of verve and enthusiasm who is happy working in a team environment and contributing to the overall success of projects undertaken. Some of your duties will include: - Managing a busy helpdesk and handing incoming calls from clients requiring maintenance support - Logging details of all calls managed onto the computer system and allocating jobs to team of Engineers - Tracking work being completed from instigation stage through to successful completion - Collating Engineers timesheets on a weekly basis, costing work completed and raising client sales invoices - Raising purchase orders daily for spare parts and ensuring the prompt delivery - Controlling and updating weekly reports monitoring and recording details on work completed Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose
Apr 19, 2024
Full time
Helpdesk Administrator Wembley, Middlesex £27,000 + Pension + Parking This role would suit a capable and organised Helpdesk Administrator with lots of verve and enthusiasm who is happy working in a team environment and contributing to the overall success of projects undertaken. Some of your duties will include: - Managing a busy helpdesk and handing incoming calls from clients requiring maintenance support - Logging details of all calls managed onto the computer system and allocating jobs to team of Engineers - Tracking work being completed from instigation stage through to successful completion - Collating Engineers timesheets on a weekly basis, costing work completed and raising client sales invoices - Raising purchase orders daily for spare parts and ensuring the prompt delivery - Controlling and updating weekly reports monitoring and recording details on work completed Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose
Salary: £28,498 Type: Temporary on-going Hours: 37-hour week, Monday - Friday Location: Central Swindon Hybrid Working: Training in-office, then 1 day a week in-office, rest from home We are looking for a Customer Support Administrator to join our client's Customer Support Services Team. This role is a front-line position, responding to internal and external customer enquiries via telephone and email. The ideal candidate will be a part of a growing organisation undergoing significant change. As the business evolves, so will the objectives of this role, offering a dynamic work environment. Day to Day of the role: Provide first-line support to customers via telephone and email 'help desk'. Triage cases and assign queries to the appropriate colleague/team based on the nature of the query. Manage large volumes of email enquiries and handle call volumes efficiently. Serve as a knowledgeable point of contact for the organisation's activities, particularly competitions and networks. Track case history and support needs using relevant tools and databases accurately. Act as an interface between the customer and internal teams when necessary. Handle multiple competition queries simultaneously while maintaining high-quality customer service. Assist with the preparation of reports and statistics as required. Contribute to continual improvement processes within the team and organisation. Provide support for external events and briefings. Support other areas of Operations with email traffic as needed through cross-training. Required Skills & Qualifications: Clear experience in a customer help or support environment. Ability to work in a fast-paced, process-oriented environment. Experience working in operational/customer support teams to deliver results. Excellent communication skills, both written and oral. Exceptional telephone manner and customer service experience. Proficiency in ICT, including MS Office suite and database management. Ability to respond calmly under pressure and make impartial, well-considered judgments. Exceptional administration and self-organisation skills. Analytical and problem-solving abilities. To apply for the Customer Support Administrator position, please submit your CV.
Apr 19, 2024
Full time
Salary: £28,498 Type: Temporary on-going Hours: 37-hour week, Monday - Friday Location: Central Swindon Hybrid Working: Training in-office, then 1 day a week in-office, rest from home We are looking for a Customer Support Administrator to join our client's Customer Support Services Team. This role is a front-line position, responding to internal and external customer enquiries via telephone and email. The ideal candidate will be a part of a growing organisation undergoing significant change. As the business evolves, so will the objectives of this role, offering a dynamic work environment. Day to Day of the role: Provide first-line support to customers via telephone and email 'help desk'. Triage cases and assign queries to the appropriate colleague/team based on the nature of the query. Manage large volumes of email enquiries and handle call volumes efficiently. Serve as a knowledgeable point of contact for the organisation's activities, particularly competitions and networks. Track case history and support needs using relevant tools and databases accurately. Act as an interface between the customer and internal teams when necessary. Handle multiple competition queries simultaneously while maintaining high-quality customer service. Assist with the preparation of reports and statistics as required. Contribute to continual improvement processes within the team and organisation. Provide support for external events and briefings. Support other areas of Operations with email traffic as needed through cross-training. Required Skills & Qualifications: Clear experience in a customer help or support environment. Ability to work in a fast-paced, process-oriented environment. Experience working in operational/customer support teams to deliver results. Excellent communication skills, both written and oral. Exceptional telephone manner and customer service experience. Proficiency in ICT, including MS Office suite and database management. Ability to respond calmly under pressure and make impartial, well-considered judgments. Exceptional administration and self-organisation skills. Analytical and problem-solving abilities. To apply for the Customer Support Administrator position, please submit your CV.
Service Helpdesk Coordinator - Facilities Management - Bury - Up to £25,000 About the Company We are working with a growing Facilities Management organisation who are looking for an additional Helpdesk Service Coordinator for their office near Bury in North Manchester to join their expanding service team. Service Helpdesk Coordinator - Job Purpose To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports. Service Helpdesk Coordinator - Salary & Benefits Salary up to £25,000 basic dependent on experience in a similar role. 10% Annual Bonus Pension Healthcare up to 25days holiday + bank holidays Company Events Wellness Service Helpdesk Coordinator - Responsibilities To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously. This role would suit a Helpdesk Assistant, Administrator, Helpdesk Coordinator, Helpdesk Manager, Service Coordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Apr 19, 2024
Full time
Service Helpdesk Coordinator - Facilities Management - Bury - Up to £25,000 About the Company We are working with a growing Facilities Management organisation who are looking for an additional Helpdesk Service Coordinator for their office near Bury in North Manchester to join their expanding service team. Service Helpdesk Coordinator - Job Purpose To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports. Service Helpdesk Coordinator - Salary & Benefits Salary up to £25,000 basic dependent on experience in a similar role. 10% Annual Bonus Pension Healthcare up to 25days holiday + bank holidays Company Events Wellness Service Helpdesk Coordinator - Responsibilities To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously. This role would suit a Helpdesk Assistant, Administrator, Helpdesk Coordinator, Helpdesk Manager, Service Coordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a fully remote role and you must be eligible to gain security clearance (do not need to hold currently). The Role As an Azure Site Reliability Engineer you will support the cloud infrastructure used to deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems Provide input to administering and maintaining all production and development environments Create detailed technical and procedural documentation (eg architecture, configuration and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects The Requirements Extensive experience of Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments. Microsoft Azure certifications: AZ-103/104 - Azure Administrator Good operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following: Azure Active Directory (RBAC and IAM) Azure Networking Azure Storage Azure Monitor and Log Analytics Azure Security Center Demonstrable career operational experience from one of the following areas: Server Infrastructure Engineering (Virtualisation/Windows/Linux). Office/Microsoft 365 Administration. Network Engineering. DevOps (CI/CD, pipelines and Infrastructure as Code) In-depth knowledge of a Scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (eg BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 19, 2024
Full time
Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a fully remote role and you must be eligible to gain security clearance (do not need to hold currently). The Role As an Azure Site Reliability Engineer you will support the cloud infrastructure used to deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems Provide input to administering and maintaining all production and development environments Create detailed technical and procedural documentation (eg architecture, configuration and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects The Requirements Extensive experience of Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments. Microsoft Azure certifications: AZ-103/104 - Azure Administrator Good operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following: Azure Active Directory (RBAC and IAM) Azure Networking Azure Storage Azure Monitor and Log Analytics Azure Security Center Demonstrable career operational experience from one of the following areas: Server Infrastructure Engineering (Virtualisation/Windows/Linux). Office/Microsoft 365 Administration. Network Engineering. DevOps (CI/CD, pipelines and Infrastructure as Code) In-depth knowledge of a Scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (eg BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apprentices are in ; Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door with a top employer in Gloucester. In the last decade, we've transformed the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like theBBC, Barclays, Vodafone, Fujitsu and British ;As a QA apprentice, you'll gain on-the-job experience, earn a salary and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely ; Roles and responsibilities: We are looking for some technically savvy and resourceful apprentices to join the innovative world of IT. If you like the sound of troubleshooting technical issues, finding and building solutions and understanding networks -the IT Apprenticeship is for ;You can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems Salary: Salaries range from £12,000 - £18,000 per annum, dependent on the ; Is this you? We're looking for someone who wants to push technology to its limits. You'll be passionate about looking for ways to innovate and create functional solutions using networking fundamentals. A good attitude and a willingness to learn are essential.You will also need: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average.This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer ; We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters ; XX28EP
Apr 19, 2024
Full time
Apprentices are in ; Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door with a top employer in Gloucester. In the last decade, we've transformed the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like theBBC, Barclays, Vodafone, Fujitsu and British ;As a QA apprentice, you'll gain on-the-job experience, earn a salary and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely ; Roles and responsibilities: We are looking for some technically savvy and resourceful apprentices to join the innovative world of IT. If you like the sound of troubleshooting technical issues, finding and building solutions and understanding networks -the IT Apprenticeship is for ;You can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems Salary: Salaries range from £12,000 - £18,000 per annum, dependent on the ; Is this you? We're looking for someone who wants to push technology to its limits. You'll be passionate about looking for ways to innovate and create functional solutions using networking fundamentals. A good attitude and a willingness to learn are essential.You will also need: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average.This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer ; We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters ; XX28EP
Jonathan Lee Recruitment Ltd
Redditch, Worcestershire
We are working with a Manufacturing organisation in the Redditch area who are looking for a Systems Administrator to join them. This is a new role in line with the growth of the organisation. The role is part of a small IT team and will report to an IT Manager who is based at another site. This a predominantly an onsite role providing IT expertise for a manufacturing site, working a 38 hour week around core business hours with an early finish on Friday. As the Systems Administrator you will be in a varied role helping with system support and administration and the ongoing project work at the site. They are looking for someone with a can do attitude and problem solving abilities to cover Deskside, Server and Network areas across Software, Hardware and Applications. The main responsibilities are varied and will involve: Answering calls and responding to emails that go through our helpdesk to support internal and external users, making sure that their experience with our IT systems is as smooth running as possible. Administrating a multi-site Microsoft Windows virtualised network environment. Securing, managing and monitoring servers, work stations & IOT devices within all our facilities. Developing new business processes and creating the required documentation. Documenting the current infrastructure and processes within the business. Project managing key IT projects, ensuring they run on time and to budget. The organisation are looking for someone to have the following background: Core Networking / Infrastructure skills Windows Hyper-V Administration and Monitoring Windows SQL Server Administration and Monitoring Microsoft O365 Administration Good Communication Works well in a Team If you're looking to impact and create change positively, you'll be rewarded with a salary of £35,000. Please get in touch with the Jonathan Lee Recruitment team today to apply for this full-time IT Support Specialist position in Redditch. We're looking forward to meeting you. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Apr 19, 2024
Full time
We are working with a Manufacturing organisation in the Redditch area who are looking for a Systems Administrator to join them. This is a new role in line with the growth of the organisation. The role is part of a small IT team and will report to an IT Manager who is based at another site. This a predominantly an onsite role providing IT expertise for a manufacturing site, working a 38 hour week around core business hours with an early finish on Friday. As the Systems Administrator you will be in a varied role helping with system support and administration and the ongoing project work at the site. They are looking for someone with a can do attitude and problem solving abilities to cover Deskside, Server and Network areas across Software, Hardware and Applications. The main responsibilities are varied and will involve: Answering calls and responding to emails that go through our helpdesk to support internal and external users, making sure that their experience with our IT systems is as smooth running as possible. Administrating a multi-site Microsoft Windows virtualised network environment. Securing, managing and monitoring servers, work stations & IOT devices within all our facilities. Developing new business processes and creating the required documentation. Documenting the current infrastructure and processes within the business. Project managing key IT projects, ensuring they run on time and to budget. The organisation are looking for someone to have the following background: Core Networking / Infrastructure skills Windows Hyper-V Administration and Monitoring Windows SQL Server Administration and Monitoring Microsoft O365 Administration Good Communication Works well in a Team If you're looking to impact and create change positively, you'll be rewarded with a salary of £35,000. Please get in touch with the Jonathan Lee Recruitment team today to apply for this full-time IT Support Specialist position in Redditch. We're looking forward to meeting you. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
CLOUD 365 SUPPORT ENGINEER HARROW SALARY UP TO £65,000 DEPENDING ON EXPERIENCE Our client, a Sunday Times Best Company to Work for , now require a Cloud 365 Support Engineer to join their team. Our client currently run systems in the Cloud (365) and On-prem, however, there is a plan to move all Services to the Cloud (private & public) so this role will be instrumental in shaping the strategy. It would suit someone who was working as 2nd/3rd level on a Help Desk, with some experience of implementing Projects. Alternatively, someone with good knowledge of 365 who is looking to grow skills and experience. Positive working culture with an experienced team. This role is in addition to current staffing levels. It is office based in Harrow with some flexibility to work from home. Travelling to other offices and operational sites is also part of this role. IT Support - Windows 365 Administrator Ensuring the operational health of the 365 Suite Applications including security, availability, performance, interoperability, and reliability. Troubleshoot various Office 365 issues including connectivity and mobility. Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilisation reports, site and system usage, growth reports, and manage site collection quota settings. Develop future strategies for Office 365 products and services. Administer and support Office 365 and MS Exchange policies Administer and support system backup and disaster recovery processes. On-prem and Cloud Infrastructure Management including virtual machines (Hyper V), storage solutions, and networking components. Maintaining application & system software at a supported version. Regularly validate backup jobs (VEEAM). Should this excellent Cloud 365 Support Engineer role be of interest to you, please submit your CV to Anna Maguire. Whilst we will endeavour to contact you following your response, occasionally due to the high volume of applications this cannot always be possible and we are only able to contact shortlisted candidates. We will keep your details on file and may contact you with future opportunities.
Apr 19, 2024
Full time
CLOUD 365 SUPPORT ENGINEER HARROW SALARY UP TO £65,000 DEPENDING ON EXPERIENCE Our client, a Sunday Times Best Company to Work for , now require a Cloud 365 Support Engineer to join their team. Our client currently run systems in the Cloud (365) and On-prem, however, there is a plan to move all Services to the Cloud (private & public) so this role will be instrumental in shaping the strategy. It would suit someone who was working as 2nd/3rd level on a Help Desk, with some experience of implementing Projects. Alternatively, someone with good knowledge of 365 who is looking to grow skills and experience. Positive working culture with an experienced team. This role is in addition to current staffing levels. It is office based in Harrow with some flexibility to work from home. Travelling to other offices and operational sites is also part of this role. IT Support - Windows 365 Administrator Ensuring the operational health of the 365 Suite Applications including security, availability, performance, interoperability, and reliability. Troubleshoot various Office 365 issues including connectivity and mobility. Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilisation reports, site and system usage, growth reports, and manage site collection quota settings. Develop future strategies for Office 365 products and services. Administer and support Office 365 and MS Exchange policies Administer and support system backup and disaster recovery processes. On-prem and Cloud Infrastructure Management including virtual machines (Hyper V), storage solutions, and networking components. Maintaining application & system software at a supported version. Regularly validate backup jobs (VEEAM). Should this excellent Cloud 365 Support Engineer role be of interest to you, please submit your CV to Anna Maguire. Whilst we will endeavour to contact you following your response, occasionally due to the high volume of applications this cannot always be possible and we are only able to contact shortlisted candidates. We will keep your details on file and may contact you with future opportunities.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Apr 19, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
I am currently partnered with a leading Cloud services provider who are looking for a Helpdesk Analyst / IT administrator to join their team on a permanent basis. This role is based out of their Dartford office and they are looking for someone to start ASAP, they will wait for a notice for the right candidate. Tech Stack: Office365suite including Exchange Teams and SharePoint End user hardware support (Windows 10/11, iOS, Android) AWS/ Azure Active Directory Ticketing This role offers a fantastic opportunity for progression and will look to promote people within a year to their Infrastructure team! If this is of interest please send your most up to date CV back to me and let me know a good time for us to speak in more detail, as mentioned above I have interview slots for Tuesday and Wednesday next week so this role will move extremely quickly!
Apr 18, 2024
Full time
I am currently partnered with a leading Cloud services provider who are looking for a Helpdesk Analyst / IT administrator to join their team on a permanent basis. This role is based out of their Dartford office and they are looking for someone to start ASAP, they will wait for a notice for the right candidate. Tech Stack: Office365suite including Exchange Teams and SharePoint End user hardware support (Windows 10/11, iOS, Android) AWS/ Azure Active Directory Ticketing This role offers a fantastic opportunity for progression and will look to promote people within a year to their Infrastructure team! If this is of interest please send your most up to date CV back to me and let me know a good time for us to speak in more detail, as mentioned above I have interview slots for Tuesday and Wednesday next week so this role will move extremely quickly!
Scout Recruiting is now working with a business, local to Stamford, to recruit for an IT Desktop Support/Technician/Administrator. You will play a critical role in providing technical assistance and support to end-users within the organisation ensuring they can work efficiently and effectively with minimal disruptions. Your primary responsibility will be to ensure the smooth operation of computer systems, software, and hardware by resolving technical issues and providing timely support. You will be the first point of contact for all IT related inquiries and will be responsible for troubleshooting, diagnosing, and resolving a wide range of technical problems. This is a permanent Monday to Friday full time role. Salary up to £25,000 with additional non salaried benefits on top. Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager, you will be required to resolve internal issues via phone, email, and remote support. Key Responsibilities Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation Key Skills IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Short listing will start week immediately.This role is ideal if you live in the location of Stamford, Bourne, Grantham, South Witham, Peterborough, Colsterworth, Melton Mowbray, Oakham and the surrounding areas.
Apr 18, 2024
Full time
Scout Recruiting is now working with a business, local to Stamford, to recruit for an IT Desktop Support/Technician/Administrator. You will play a critical role in providing technical assistance and support to end-users within the organisation ensuring they can work efficiently and effectively with minimal disruptions. Your primary responsibility will be to ensure the smooth operation of computer systems, software, and hardware by resolving technical issues and providing timely support. You will be the first point of contact for all IT related inquiries and will be responsible for troubleshooting, diagnosing, and resolving a wide range of technical problems. This is a permanent Monday to Friday full time role. Salary up to £25,000 with additional non salaried benefits on top. Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager, you will be required to resolve internal issues via phone, email, and remote support. Key Responsibilities Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation Key Skills IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Short listing will start week immediately.This role is ideal if you live in the location of Stamford, Bourne, Grantham, South Witham, Peterborough, Colsterworth, Melton Mowbray, Oakham and the surrounding areas.
Are you an experienced Application Support Analyst or Systems Administrator? Do you have specific experience of supporting a property management application or Dynamics 365? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Application Support Analyst to add their expertise a team of application support specialists for a social enterprise offering you the opportunity to make a difference and take responsibility as part of modern environment championing continual improvement. The purpose of the role will be to provide application support, development, and maintenance, including help desk support, handling telephone queries & desk side support. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call, measuring quality, resolutions, and timing. You will also be involved in ad hoc project work, the investigation & root cause analysis of underlying system issues, as well as helping with systems configuration, data conversion and testing where necessary. Must Have Experience providing at least second line support/systems administration on software applications. Incident and problems management. Experience of supporting Microsoft Dynamics 365 or a property management application such as Civica Cx, NEC Housing, MRI Housing, Capita ONE/OPENHousing, Aareon QL, MIS ActiveH, or similar. Office 365 applications Experience working in an ITIL environment. Nice to Have SQL scripting or querying SharePoint Information/Application Security ITIL v3 certification Azure As an individual you will be analytical with excellent critical thinking skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. The role is hybrid, predominantly home-based, with travel to the office in Manchester twice a week. Alongside a competitive salary you will receive a solid benefits package that includes excellent pension, leave entitlement, as well as training, and professional development opportunities. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Apr 18, 2024
Full time
Are you an experienced Application Support Analyst or Systems Administrator? Do you have specific experience of supporting a property management application or Dynamics 365? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Application Support Analyst to add their expertise a team of application support specialists for a social enterprise offering you the opportunity to make a difference and take responsibility as part of modern environment championing continual improvement. The purpose of the role will be to provide application support, development, and maintenance, including help desk support, handling telephone queries & desk side support. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call, measuring quality, resolutions, and timing. You will also be involved in ad hoc project work, the investigation & root cause analysis of underlying system issues, as well as helping with systems configuration, data conversion and testing where necessary. Must Have Experience providing at least second line support/systems administration on software applications. Incident and problems management. Experience of supporting Microsoft Dynamics 365 or a property management application such as Civica Cx, NEC Housing, MRI Housing, Capita ONE/OPENHousing, Aareon QL, MIS ActiveH, or similar. Office 365 applications Experience working in an ITIL environment. Nice to Have SQL scripting or querying SharePoint Information/Application Security ITIL v3 certification Azure As an individual you will be analytical with excellent critical thinking skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. The role is hybrid, predominantly home-based, with travel to the office in Manchester twice a week. Alongside a competitive salary you will receive a solid benefits package that includes excellent pension, leave entitlement, as well as training, and professional development opportunities. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Modern Workplace Technical Lead Impellam Group IT is on the hunt for a technical virtuoso who can lead the charge in revolutionising our end-user device and identity access management systems. You will strengthen our modern-managed desktop solutions and guide our team through new technical solutions. You'll blend your innovative mindset with practical skills to implement new technologies and design solutions that streamline our ways of working. This role is all about ownership and continuous advancement - you'll love it! It's as rewarding in scale as it is in delivery. And let's not forget the competitive salary package. Key aspects of your day include: Spearheading AVD, Nerdio, and Intune implementations Forging modern workplace solutions to elevate efficiency and user satisfaction Empowering an undercurrent of teamwork across a variety of professional disciplines Being a beacon of technical leadership and mentorship within IT We w ould like to work with a self-driven individual who possesses: Deep-seated knowledge in Azure, Intune, and Microsoft 365 suites Expertise in managing and configuring MECM for endpoint supervision Experience in Autopilot deployment and Co-Management with Intune Working knowledge with Qualys and Ivanti Desktop Now Bachelor's degree in Computer Science, Information Technology, or related field Proven experience in a technical leadership role, preferably in a modern workplace environment Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or equivalent If MECM, SCCM, and AVD are more than buzzwords to you, join our ensemble of innovative minds. Apply now and let's create a smarter working environment! Please note that we can only accept applications from candidates with full Right to Work in the UK, currently based in England. Why Work with us? We specialise and recruit across all STEM industries, and we are a global force to be reckoned with when it comes to Managed Services, RPO and Project Services You will be mentored by true experts, absolute legends in tech, who are keen to help you grow and develop yourself Great career paths across the board We embrace a flexible working framework here to help you have a great life-work balance We're not just work; we love a good get together, and we don't miss out on the opportunity to dress up for conferences and black-tie award events, go out for volunteering events and a bunch of fun activities - if that's your cup of tea of course We have a lovely benefits suite, with a bunch of days off and perks to make your life easier. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
Apr 18, 2024
Full time
Modern Workplace Technical Lead Impellam Group IT is on the hunt for a technical virtuoso who can lead the charge in revolutionising our end-user device and identity access management systems. You will strengthen our modern-managed desktop solutions and guide our team through new technical solutions. You'll blend your innovative mindset with practical skills to implement new technologies and design solutions that streamline our ways of working. This role is all about ownership and continuous advancement - you'll love it! It's as rewarding in scale as it is in delivery. And let's not forget the competitive salary package. Key aspects of your day include: Spearheading AVD, Nerdio, and Intune implementations Forging modern workplace solutions to elevate efficiency and user satisfaction Empowering an undercurrent of teamwork across a variety of professional disciplines Being a beacon of technical leadership and mentorship within IT We w ould like to work with a self-driven individual who possesses: Deep-seated knowledge in Azure, Intune, and Microsoft 365 suites Expertise in managing and configuring MECM for endpoint supervision Experience in Autopilot deployment and Co-Management with Intune Working knowledge with Qualys and Ivanti Desktop Now Bachelor's degree in Computer Science, Information Technology, or related field Proven experience in a technical leadership role, preferably in a modern workplace environment Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or equivalent If MECM, SCCM, and AVD are more than buzzwords to you, join our ensemble of innovative minds. Apply now and let's create a smarter working environment! Please note that we can only accept applications from candidates with full Right to Work in the UK, currently based in England. Why Work with us? We specialise and recruit across all STEM industries, and we are a global force to be reckoned with when it comes to Managed Services, RPO and Project Services You will be mentored by true experts, absolute legends in tech, who are keen to help you grow and develop yourself Great career paths across the board We embrace a flexible working framework here to help you have a great life-work balance We're not just work; we love a good get together, and we don't miss out on the opportunity to dress up for conferences and black-tie award events, go out for volunteering events and a bunch of fun activities - if that's your cup of tea of course We have a lovely benefits suite, with a bunch of days off and perks to make your life easier. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
Are you an experienced Application Support Analyst or Systems Administrator? Do you have specific experience of supporting a property management application or Dynamics 365? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Application Support Analyst to add their expertise a team of application support specialists for a social enterprise offering you the opportunity to make a difference and take responsibility as part of modern environment championing continual improvement. The purpose of the role will be to provide application support, development, and maintenance, including help desk support, handling telephone queries & desk side support. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call, measuring quality, resolutions, and timing. You will also be involved in ad hoc project work, the investigation & root cause analysis of underlying system issues, as well as helping with systems configuration, data conversion and testing where necessary. Must Have Experience providing at least second line support/systems administration on software applications. Incident and problems management. Experience of supporting Microsoft Dynamics 365 or a property management application such as Civica Cx, NEC Housing, MRI Housing, Capita ONE/OPENHousing, Aareon QL, MIS ActiveH, or similar. Office 365 applications Experience working in an ITIL environment. Nice to Have SQL scripting or querying SharePoint Information/Application Security ITIL v3 certification Azure As an individual you will be analytical with excellent critical thinking skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. The role is hybrid, predominantly home-based, with travel to the office in Manchester twice a week. Alongside a competitive salary you will receive a solid benefits package that includes excellent pension, leave entitlement, as well as training, and professional development opportunities. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Apr 18, 2024
Full time
Are you an experienced Application Support Analyst or Systems Administrator? Do you have specific experience of supporting a property management application or Dynamics 365? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Application Support Analyst to add their expertise a team of application support specialists for a social enterprise offering you the opportunity to make a difference and take responsibility as part of modern environment championing continual improvement. The purpose of the role will be to provide application support, development, and maintenance, including help desk support, handling telephone queries & desk side support. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call, measuring quality, resolutions, and timing. You will also be involved in ad hoc project work, the investigation & root cause analysis of underlying system issues, as well as helping with systems configuration, data conversion and testing where necessary. Must Have Experience providing at least second line support/systems administration on software applications. Incident and problems management. Experience of supporting Microsoft Dynamics 365 or a property management application such as Civica Cx, NEC Housing, MRI Housing, Capita ONE/OPENHousing, Aareon QL, MIS ActiveH, or similar. Office 365 applications Experience working in an ITIL environment. Nice to Have SQL scripting or querying SharePoint Information/Application Security ITIL v3 certification Azure As an individual you will be analytical with excellent critical thinking skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. The role is hybrid, predominantly home-based, with travel to the office in Manchester twice a week. Alongside a competitive salary you will receive a solid benefits package that includes excellent pension, leave entitlement, as well as training, and professional development opportunities. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Apprentices are in demand. Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door with a top employer in Gloucester. In the last decade, we've transformed the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like theBBC, Barclays, Vodafone, Fujitsu and British Airways. As a QA apprentice, you'll gain on-the-job experience, earn a salary and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely debt-free. Roles and responsibilities: We are looking for some technically savvy and resourceful apprentices to join the innovative world of IT. If you like the sound of troubleshooting technical issues, finding and building solutions and understanding networks -the IT Apprenticeship is for you. You can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems Salary: Salaries range from £12,000 - £18,000 per annum, dependent on the employer. Is this you? We're looking for someone who wants to push technology to its limits. You'll be passionate about looking for ways to innovate and create functional solutions using networking fundamentals. A good attitude and a willingness to learn are essential. You will also need: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average. This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer learning. We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters level.
Apr 18, 2024
Full time
Apprentices are in demand. Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door with a top employer in Gloucester. In the last decade, we've transformed the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like theBBC, Barclays, Vodafone, Fujitsu and British Airways. As a QA apprentice, you'll gain on-the-job experience, earn a salary and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely debt-free. Roles and responsibilities: We are looking for some technically savvy and resourceful apprentices to join the innovative world of IT. If you like the sound of troubleshooting technical issues, finding and building solutions and understanding networks -the IT Apprenticeship is for you. You can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems Salary: Salaries range from £12,000 - £18,000 per annum, dependent on the employer. Is this you? We're looking for someone who wants to push technology to its limits. You'll be passionate about looking for ways to innovate and create functional solutions using networking fundamentals. A good attitude and a willingness to learn are essential. You will also need: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average. This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer learning. We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters level.
Responsive Engineering
Newcastle Upon Tyne, Tyne And Wear
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: £32,000 - £38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
Apr 18, 2024
Full time
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: £32,000 - £38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
Temp - 1 month Helpdesk Administrator 9-5pm £13.50 per hour Responsibilities: Provide administration of the CAFM system to ensure we meet our contractual obligations including the management of job cards and production of reports to assist the On-Site Operations Team. Helping Subcontractors and Suppliers including dealing with electronic correspondence. Proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as appropriate) to ensure accurate, relevant and timely communication is always maintained. Provide exemplar customer service to all internal and external stakeholders. Assist in the collating of and production of reports as required by Helpdesk and Helpdesk Manager including the Monthly Performance Report. Provide administrative support to Supervisory and Management staff across the contract, including but not limited to the following functions: H&S, Maintenance, Projects, Finance, Commercial, Quality and Compliance. Please apply to be considered.
Apr 18, 2024
Full time
Temp - 1 month Helpdesk Administrator 9-5pm £13.50 per hour Responsibilities: Provide administration of the CAFM system to ensure we meet our contractual obligations including the management of job cards and production of reports to assist the On-Site Operations Team. Helping Subcontractors and Suppliers including dealing with electronic correspondence. Proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as appropriate) to ensure accurate, relevant and timely communication is always maintained. Provide exemplar customer service to all internal and external stakeholders. Assist in the collating of and production of reports as required by Helpdesk and Helpdesk Manager including the Monthly Performance Report. Provide administrative support to Supervisory and Management staff across the contract, including but not limited to the following functions: H&S, Maintenance, Projects, Finance, Commercial, Quality and Compliance. Please apply to be considered.
3rd Line MSP Engineer Role: IT Project Engineer Location: Leeds Salary: £30K-£45K (DOE) Interviewing Immediately - Apply Now Are you looking for a new job role in a very accessible area in Leeds, with great opportunities and room to develop? This award-winning IT company have been providing expert IT solutions in the market for a number of years. Now, they are looking for a new 3rd Line Engineer to deal with their installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. You will also be used an escalation point for the 2nd Line Engineers in addition to site visits and project work. This company offers plenty of training and can guarantee the progression you deserve. With one of the best benefits packages around, and a quality-oriented approach, this could well be the perfect fit you've been searching for. We are looking for someone with the following skills: Office365 - inc migrations SharePoint Migrations DNS / DHCP / TCP/IP Windows Server - 2019 Windows 7/8/10 Cloud Solutions VMWare & Hyper-V Installations / Clustering Networking Routers & Switches - L2 & L3 MSP experience This role would be suitable for: Helpdesk Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
3rd Line MSP Engineer Role: IT Project Engineer Location: Leeds Salary: £30K-£45K (DOE) Interviewing Immediately - Apply Now Are you looking for a new job role in a very accessible area in Leeds, with great opportunities and room to develop? This award-winning IT company have been providing expert IT solutions in the market for a number of years. Now, they are looking for a new 3rd Line Engineer to deal with their installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. You will also be used an escalation point for the 2nd Line Engineers in addition to site visits and project work. This company offers plenty of training and can guarantee the progression you deserve. With one of the best benefits packages around, and a quality-oriented approach, this could well be the perfect fit you've been searching for. We are looking for someone with the following skills: Office365 - inc migrations SharePoint Migrations DNS / DHCP / TCP/IP Windows Server - 2019 Windows 7/8/10 Cloud Solutions VMWare & Hyper-V Installations / Clustering Networking Routers & Switches - L2 & L3 MSP experience This role would be suitable for: Helpdesk Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.