IT Infrastructure Engineer / IT Infrastructure Analyst Job Type: Full Time - Permanent Location: Guildford - Hybrid role Salary: £50-£58,000 per annum Exciting opportunity to join a world-renowned organisation based in Guildford who are seeking an experienced IT Infrastructure Engineer to work in their an established IT department. The role involves administration and project delivery of IT infrastructure, as well as providing 3rd line support to the Service Desk. This position requires a minimum of 5 years' experience in senior technical support and project delivery within a complex network environment. This is a great chance to join an impressive organisation with an outstanding benefits package (see more details below) Day to Day of the role: Provide technical expertise in the administration, implementation, and maintenance of all IT Infrastructure elements (Networking, Compute, and Storage). Deliver technical projects and provide subject matter expertise in infrastructure services such as Networking, Cloud, Mail, Remote access, and SAN. Assist with system architecture design and the securing of IT environments. Utilise ITIL methodologies for Availability, Capacity, Resilience, and Supportability Management. Support the resolution of escalated IT tickets and problems. Design and deliver infrastructure services through project briefs and schedules, ensuring adherence to change management processes. Conduct routine maintenance of infrastructure services, including firmware updates, OS patch management, system upgrades, and virtual infrastructure management. Provide 3rd line services within the Service Desk, resolving escalated incidents in line with Helpdesk SLAs. Offer technical expertise on IT-related matters and assist the Infrastructure Manager as needed. Review systems architecture and security, and recommend improvements based on new technologies. Required Skills & Qualifications: Minimum 5 years' experience in technical support and project delivery within a complex network environment. Strong knowledge of Microsoft servers, Network hardware, SAN/NAS storage technologies, HP hardware, Fortinet firewalls and switches, Linux. Significant experience with Firewall management, Network Switch management, VMware vSphere technologies, Microsoft operating systems and Exchange server roles, Storage technologies, Hybrid and Cloud-based technologies, Backup and cloud storage technologies. Desirable certifications: MCSE, CCNA, VCP (not mandatory). Degree in computing or equivalent preferred. Strong communication skills and competent troubleshooting abilities. Ability to articulate project deliverables and designs. Self-motivated and able to work in a busy environment. Benefits Include 32 Day Annual Leave (Plus Bank Holidays Up to 8% Employer Pension Annual Bonus Life Assurance Private health Cover
Apr 16, 2024
Full time
IT Infrastructure Engineer / IT Infrastructure Analyst Job Type: Full Time - Permanent Location: Guildford - Hybrid role Salary: £50-£58,000 per annum Exciting opportunity to join a world-renowned organisation based in Guildford who are seeking an experienced IT Infrastructure Engineer to work in their an established IT department. The role involves administration and project delivery of IT infrastructure, as well as providing 3rd line support to the Service Desk. This position requires a minimum of 5 years' experience in senior technical support and project delivery within a complex network environment. This is a great chance to join an impressive organisation with an outstanding benefits package (see more details below) Day to Day of the role: Provide technical expertise in the administration, implementation, and maintenance of all IT Infrastructure elements (Networking, Compute, and Storage). Deliver technical projects and provide subject matter expertise in infrastructure services such as Networking, Cloud, Mail, Remote access, and SAN. Assist with system architecture design and the securing of IT environments. Utilise ITIL methodologies for Availability, Capacity, Resilience, and Supportability Management. Support the resolution of escalated IT tickets and problems. Design and deliver infrastructure services through project briefs and schedules, ensuring adherence to change management processes. Conduct routine maintenance of infrastructure services, including firmware updates, OS patch management, system upgrades, and virtual infrastructure management. Provide 3rd line services within the Service Desk, resolving escalated incidents in line with Helpdesk SLAs. Offer technical expertise on IT-related matters and assist the Infrastructure Manager as needed. Review systems architecture and security, and recommend improvements based on new technologies. Required Skills & Qualifications: Minimum 5 years' experience in technical support and project delivery within a complex network environment. Strong knowledge of Microsoft servers, Network hardware, SAN/NAS storage technologies, HP hardware, Fortinet firewalls and switches, Linux. Significant experience with Firewall management, Network Switch management, VMware vSphere technologies, Microsoft operating systems and Exchange server roles, Storage technologies, Hybrid and Cloud-based technologies, Backup and cloud storage technologies. Desirable certifications: MCSE, CCNA, VCP (not mandatory). Degree in computing or equivalent preferred. Strong communication skills and competent troubleshooting abilities. Ability to articulate project deliverables and designs. Self-motivated and able to work in a busy environment. Benefits Include 32 Day Annual Leave (Plus Bank Holidays Up to 8% Employer Pension Annual Bonus Life Assurance Private health Cover
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Data Analyst to join the team based in London. The successful candidate will be representing and supporting the Canter of Excellence for Performance Management, International Performance Analyst will have a great opportunity to build strong business relationships with our clients internationally. The primary focus is on the successful measurement and reporting of operational performance data, overall integrity of the systems, and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives. Key Responsibilities: The designated Corrigo Systems Administrator is responsible for integrity of the systems and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives. Utilized support in supporting the International Data Analyst in collaborating 52 critical planners prior to submissions to the International Critical Engineering Coordinator and ensuring the required client change requests have been submitted and any date changes are made to the planners and communication with vendors. Manage the Corrigo work order process and systems and associated data platform, as it specifically relates to compliance / performance management / reporting and maximizing system capability minimizing the KPI financial penalties applicable within the SOW. Provide client audit support of critical equipment required maintenance activities. Manage operations to mitigate operational risk. Managing the risk and compliance risk register smart sheet, and client operational attendance calendar. Responsible for supporting in production of monthly, quarterly, annual, and ad-hoc account reporting. Responsible for system and user process documentation; developing new documentation as required and updates to existing documentation. Explore options to satisfy new business needs within the capabilities of existing systems; configure, document, and deploy solutions. Support the account team users with general questions and other systems support requests. Support resource to the engineering team and additional requests that may be required from the International Critical Engineering Manager (CEM). Performs other duties as required. Skills and Qualifications: Experience in data entry management and related computer software. Advanced skills in database applications Experience in change management systems and processes Experience in quality management systems and processes Experience in facility management, in the banking industry is preferred. Experience in critical equipment is preferred (UPS, Generators, HVAC, and electrical distribution) Ability to interface successfully with all levels of employees, including senior executive management. Knowledge of common computer applications including Microsoft Suite applications such as Word, PowerPoint, and Excel. Smart-sheet access/license Ability to manage multi-million Pound/Dollar budgets. Excellent MS Office Suite skills Demonstrable Health & Safety knowledge and/or experience (IOSH minimum) Proven record of providing excellent internal and external customer service About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
Apr 16, 2024
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Data Analyst to join the team based in London. The successful candidate will be representing and supporting the Canter of Excellence for Performance Management, International Performance Analyst will have a great opportunity to build strong business relationships with our clients internationally. The primary focus is on the successful measurement and reporting of operational performance data, overall integrity of the systems, and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives. Key Responsibilities: The designated Corrigo Systems Administrator is responsible for integrity of the systems and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives. Utilized support in supporting the International Data Analyst in collaborating 52 critical planners prior to submissions to the International Critical Engineering Coordinator and ensuring the required client change requests have been submitted and any date changes are made to the planners and communication with vendors. Manage the Corrigo work order process and systems and associated data platform, as it specifically relates to compliance / performance management / reporting and maximizing system capability minimizing the KPI financial penalties applicable within the SOW. Provide client audit support of critical equipment required maintenance activities. Manage operations to mitigate operational risk. Managing the risk and compliance risk register smart sheet, and client operational attendance calendar. Responsible for supporting in production of monthly, quarterly, annual, and ad-hoc account reporting. Responsible for system and user process documentation; developing new documentation as required and updates to existing documentation. Explore options to satisfy new business needs within the capabilities of existing systems; configure, document, and deploy solutions. Support the account team users with general questions and other systems support requests. Support resource to the engineering team and additional requests that may be required from the International Critical Engineering Manager (CEM). Performs other duties as required. Skills and Qualifications: Experience in data entry management and related computer software. Advanced skills in database applications Experience in change management systems and processes Experience in quality management systems and processes Experience in facility management, in the banking industry is preferred. Experience in critical equipment is preferred (UPS, Generators, HVAC, and electrical distribution) Ability to interface successfully with all levels of employees, including senior executive management. Knowledge of common computer applications including Microsoft Suite applications such as Word, PowerPoint, and Excel. Smart-sheet access/license Ability to manage multi-million Pound/Dollar budgets. Excellent MS Office Suite skills Demonstrable Health & Safety knowledge and/or experience (IOSH minimum) Proven record of providing excellent internal and external customer service About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Apr 16, 2024
Full time
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to 35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Apr 16, 2024
Full time
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to 35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Butler Rose is looking for a proactive and customer-focused IT Support Technician to join a friendly team. The main responsibility of this role is to provide user support and excellent customer service on various computer applications and platforms. You will troubleshoot issues, provide advice on appropriate actions, and assist with general duties assigned by the IT department. Key Responsibilities: Receive, log, prioritise, allocate, and resolve Service Desk/Remote Managed Service alerts/calls from end users. Discuss reported problems with customers, gather relevant information, and guide customers through diagnostic procedures to identify the root cause of issues. Escalate unresolved incidents to internal resolver teams and third-party suppliers. Keep end customers informed of the status and progress of incidents and requests in a timely manner. Research, isolate, and resolve routine customer problems, escalating more complex issues to internal resolver teams and third-party suppliers. Handle all calls in accordance with defined Service Level Agreements and current Customer Service procedures. Utilise Service Desk/Remote Management tools, reference materials, and other resources effectively to aid problem resolution. Build, configure, and deploy new desktops, laptops, mobile devices, and peripherals. Collaborate with Senior Engineers on projects when necessary. Experience Required: Previous experience working in a Service Desk environment. Excellent organisational and communication skills, and a professional telephone manner. Basic User & Security Group Active Directory administration. Strong knowledge of Microsoft-based operating systems, particularly Windows 10 OS and Office 365. Experience in using and troubleshooting Outlook 2016 within a network environment. Experience supporting and administering Android and iOS devices. Knowledge and experience in supporting MAC OS related operating systems and hardware. Experience administering remote access software (e.g., LogMeIn). Experience in network troubleshooting with WAN, LAN, VoIP (CISCO), Video, and Audio conferencing. Customer-focused, team-oriented with a positive attitude and a '1st time right' mentality. Desirable Knowledge/Skills: ITIL V3 qualified to foundation level. MCITP - Microsoft Certified IT Professional. Knowledge of a broad range of technologies. Good knowledge of industry best practices and methodologies. Experience liaising with business areas to understand priorities and associated impacts. Excellent benefits package available with some hybrid working available To Apply: Please submit your CV showcasing the required experience for the vacancy. We look forward to receiving your application. Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Apr 16, 2024
Full time
Butler Rose is looking for a proactive and customer-focused IT Support Technician to join a friendly team. The main responsibility of this role is to provide user support and excellent customer service on various computer applications and platforms. You will troubleshoot issues, provide advice on appropriate actions, and assist with general duties assigned by the IT department. Key Responsibilities: Receive, log, prioritise, allocate, and resolve Service Desk/Remote Managed Service alerts/calls from end users. Discuss reported problems with customers, gather relevant information, and guide customers through diagnostic procedures to identify the root cause of issues. Escalate unresolved incidents to internal resolver teams and third-party suppliers. Keep end customers informed of the status and progress of incidents and requests in a timely manner. Research, isolate, and resolve routine customer problems, escalating more complex issues to internal resolver teams and third-party suppliers. Handle all calls in accordance with defined Service Level Agreements and current Customer Service procedures. Utilise Service Desk/Remote Management tools, reference materials, and other resources effectively to aid problem resolution. Build, configure, and deploy new desktops, laptops, mobile devices, and peripherals. Collaborate with Senior Engineers on projects when necessary. Experience Required: Previous experience working in a Service Desk environment. Excellent organisational and communication skills, and a professional telephone manner. Basic User & Security Group Active Directory administration. Strong knowledge of Microsoft-based operating systems, particularly Windows 10 OS and Office 365. Experience in using and troubleshooting Outlook 2016 within a network environment. Experience supporting and administering Android and iOS devices. Knowledge and experience in supporting MAC OS related operating systems and hardware. Experience administering remote access software (e.g., LogMeIn). Experience in network troubleshooting with WAN, LAN, VoIP (CISCO), Video, and Audio conferencing. Customer-focused, team-oriented with a positive attitude and a '1st time right' mentality. Desirable Knowledge/Skills: ITIL V3 qualified to foundation level. MCITP - Microsoft Certified IT Professional. Knowledge of a broad range of technologies. Good knowledge of industry best practices and methodologies. Experience liaising with business areas to understand priorities and associated impacts. Excellent benefits package available with some hybrid working available To Apply: Please submit your CV showcasing the required experience for the vacancy. We look forward to receiving your application. Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Global Information Security Operations Manager This is a senior technical lead position that will focus on MLP's security incident response and manage global security operations staff. The role will also include maintenance, monitoring and administration of key information security technologies. The Information Security Team fosters a collaborative environment and is building a best of breed practice to partner with the business to protect the Firm's information and computer systems. The successful candidate must have hands-on technical experience in supporting infrastructure platforms and providing leadership to junior members of the team. The role is suited to individuals with prior experience developing and implementing security procedures and controls as well as management experience in a Security Operations Center (SOC) environment. Millennium is a complex and robust technical environment and securing the Firm from external and internal threats is a top priority which makes this role very challenging. Principal Responsibilities Responsible for the daily operation of enterprise security systems including SIEM, SOAR, Elastic, ticketing, alerting, and messaging systems. Manage junior level analysts in the daily operation of enterprise security systems including shift rotations and hand-offs. Work closely with Managed Security Providers (MSP) to maintain runbooks, escalation procedures, and consume available threat intelligence. Utilize detective controls to develop rules and alerts to drive security monitoring. Perform hunt activities across our log aggregation and SIEM platforms. Recommend, test, tune and implement SIEM and other tooling correlation rules. Identify false-positives from alerting, and perform incident response, triage, incident analysis and remediation tasks. Recommend and develop new SIEM use cases/rules with engineering teams. Maintain documentation for the SOC function, including training program for new Security Operations personnel. Participate in Information Security Incident Response activities for the Firm's environment. Enforce security policies and procedures by administering and monitoring appropriate systems, events and answering client queries. Perform threat and vulnerability management functions including vulnerability scans and/or analyze results of scans and assist with remediation as required. Collaborate with the Information Security Team to consume feeds from a suite of security tools including AV, Advanced Malware Detection, SIEM, IDS, Vulnerability scanners, etc. Ensure MLP enterprise security products are functioning and protecting the environment as expected while providing stability and maintaining policies and procedures. Actively monitor new and emerging security and privacy related technologies, trends, issues, and solutions and assess their applicability to Millennium key business initiatives and business strategies. Provide technical support to IT staff in the detection and resolution of security problems. Develop and maintain documentation of all Security products including specific tools, technologies and processes. Qualifications/Skills Required Experience performing security monitoring and incident response and triage work in a 24/7 environment. Experience with people management in a technical role, preferably in a SOC setting. Experience with ticketing systems and API integration work. Hands-on experience with one of the major SIEM platforms in use i.e Splunk, Q1Radar, etc Excellent understanding of common exploit scenarios and indicators of compromise (IOCs) Log analysis and experience reviewing security events. Ability to manipulate data and produce relevant metrics and reporting around security incidents. Excellent understanding and experience across broad spectrum of technologies - including operating system, cloud, Active Directory, Group Policy, DNS, Messaging. High level understanding of internetworking, data transmission and encryption protocols. Experience with vulnerability management scanning platforms. Ability to handle sensitive and/or confidential materials with appropriate discretion. Scripting and development skills (Python, Powershell, VBscript, Rest a plus). Possess a passion for Information Security and Technology. Able to prioritize in a fast moving, high pressure, constantly changing environment; High sense of urgency Ability to communicate and collaborate across technology teams. Bachelor's degree (Computer Science or Engineering preferred) with strong IT background. Have substantial experience working in a technical role and extensive experience concentrating on information security, financial industry At least one security certification (CISSP, CEH, GCIA, CISM, etc.).
Apr 16, 2024
Full time
Global Information Security Operations Manager This is a senior technical lead position that will focus on MLP's security incident response and manage global security operations staff. The role will also include maintenance, monitoring and administration of key information security technologies. The Information Security Team fosters a collaborative environment and is building a best of breed practice to partner with the business to protect the Firm's information and computer systems. The successful candidate must have hands-on technical experience in supporting infrastructure platforms and providing leadership to junior members of the team. The role is suited to individuals with prior experience developing and implementing security procedures and controls as well as management experience in a Security Operations Center (SOC) environment. Millennium is a complex and robust technical environment and securing the Firm from external and internal threats is a top priority which makes this role very challenging. Principal Responsibilities Responsible for the daily operation of enterprise security systems including SIEM, SOAR, Elastic, ticketing, alerting, and messaging systems. Manage junior level analysts in the daily operation of enterprise security systems including shift rotations and hand-offs. Work closely with Managed Security Providers (MSP) to maintain runbooks, escalation procedures, and consume available threat intelligence. Utilize detective controls to develop rules and alerts to drive security monitoring. Perform hunt activities across our log aggregation and SIEM platforms. Recommend, test, tune and implement SIEM and other tooling correlation rules. Identify false-positives from alerting, and perform incident response, triage, incident analysis and remediation tasks. Recommend and develop new SIEM use cases/rules with engineering teams. Maintain documentation for the SOC function, including training program for new Security Operations personnel. Participate in Information Security Incident Response activities for the Firm's environment. Enforce security policies and procedures by administering and monitoring appropriate systems, events and answering client queries. Perform threat and vulnerability management functions including vulnerability scans and/or analyze results of scans and assist with remediation as required. Collaborate with the Information Security Team to consume feeds from a suite of security tools including AV, Advanced Malware Detection, SIEM, IDS, Vulnerability scanners, etc. Ensure MLP enterprise security products are functioning and protecting the environment as expected while providing stability and maintaining policies and procedures. Actively monitor new and emerging security and privacy related technologies, trends, issues, and solutions and assess their applicability to Millennium key business initiatives and business strategies. Provide technical support to IT staff in the detection and resolution of security problems. Develop and maintain documentation of all Security products including specific tools, technologies and processes. Qualifications/Skills Required Experience performing security monitoring and incident response and triage work in a 24/7 environment. Experience with people management in a technical role, preferably in a SOC setting. Experience with ticketing systems and API integration work. Hands-on experience with one of the major SIEM platforms in use i.e Splunk, Q1Radar, etc Excellent understanding of common exploit scenarios and indicators of compromise (IOCs) Log analysis and experience reviewing security events. Ability to manipulate data and produce relevant metrics and reporting around security incidents. Excellent understanding and experience across broad spectrum of technologies - including operating system, cloud, Active Directory, Group Policy, DNS, Messaging. High level understanding of internetworking, data transmission and encryption protocols. Experience with vulnerability management scanning platforms. Ability to handle sensitive and/or confidential materials with appropriate discretion. Scripting and development skills (Python, Powershell, VBscript, Rest a plus). Possess a passion for Information Security and Technology. Able to prioritize in a fast moving, high pressure, constantly changing environment; High sense of urgency Ability to communicate and collaborate across technology teams. Bachelor's degree (Computer Science or Engineering preferred) with strong IT background. Have substantial experience working in a technical role and extensive experience concentrating on information security, financial industry At least one security certification (CISSP, CEH, GCIA, CISM, etc.).
MunichRe is a global market leader in re-insurance, global specialty insurance and digital solutions. New technologies are disrupting the insurance value chain. Our innovative minds in IT spearhead the transformation and make change happen. We support clients with a comprehensive range of insurance and risk management products. Our goal is to become even more digital through the expertise of our IT & Tech specialists, and by leveraging data and insights to support innovation and client service. We are therefore making targeted IT investments and helping our insurance clients and partners to tackle problems in the modern digital world with innovative and forward-looking solutions. As a Senior Solutions Architect you will design end-to-end solutions for London market specialty insurance companies, that ensure consistency with specified requirements agreed with customers, while integrating with existing systems, adhering to industry best practices, and following Munich Re Architecture standards and patterns. In this role, you will enable and guide the design and development of integrated solutions in large and complex projects, often with a global scope. You will be responsible for taking ownership of an entire Technology Landscape supporting an end to end insurance value chain, and co-ordinate various activities with multiple IT and Business stakeholders. Lead Solution architect for London Market Specialty Insurance Companies (Great Lakes and MR Specialty Group) consulting on and designing technology solutions as a core team member of the Global Specialty Solution architecture practice. Close collaboration with business architects and change teams during the inception and development of architecture and product requirements, including with executive stakeholders. Design and implement technology solutions and mapping of customer requirements to systems/technical requirements to ensure alignment with the Global Specialty insurance Target architecture and technology roadmaps. Accountability for detailed component specifications and translating these into detailed designs for implementation. Engaging with and providing technical oversight of the work of analysts and software developers, to provide technical expertise and guidance. Guiding solutions through the appointed Architecture Review Board and Solution Design Forum, ensure production of artifacts necessary to meet our architectural governance processes. Achieve the balance between functional, service quality and systems management requirements. Oversee the adherence to appropriate standards (performance, monitor capability, audit acceptability, secure environment). Support the strategic direction of technology investments to help develop the enterprise architecture and maximizing the return on technology investments Proficiency in data modeling, data integration, and data analytics, as data is a crucial aspect of insurance operations. Design business solutions that compliment and support our data strategy throughout the Technology landscape. Your profile Preferably a University degree in Computer engineering / IT or similar qualification Experience in delivery of IT solutions in the specialty insurance industry, preferably London markets Experience in designing and developing solutions (Solution Development life cycles, and the application of IT risk & security considerations) Proven experience in designing and developing solutions (Solution Development life cycles, and the application of IT risk & security considerations) Insurance Domain Knowledge: A solid understanding of the insurance industry, particularly the unique aspects and complexities of the Lloyd's London Market, including insurance underwriting, claims processing, risk management, and regulatory requirements. Ability to understand and interpret Business Requirements and convert them into Technology implementation specifications for the development and integrations teams to follow; thus, solving business programs using Technology platforms and tools available within our environment. Strong focus on delivery and execution IT Architecture and Systems: Strong knowledge of IT architecture principles, enterprise architecture frameworks, and various technology platforms. Familiarity with core insurance systems like policy administration, claims management, reinsurance, and reporting systems used in the insurance industry. Strong knowledge of cloud-based solutions and emerging technologies in the insurance industry. Understanding how these technologies can be applied to improve processes and enhance customer experiences. Familiarity with insurance regulatory requirements in the London Market and other relevant jurisdictions. Excellent communication and interpersonal skills to effectively engage with various stakeholders, including business users, IT teams, vendors, and senior management. The ability to translate technical concepts to non-technical stakeholders is essential. The ability to lead and inspire a team of architects and technical professionals, providing direction, guidance, and mentorship. Strong communication and presentation skills to articulate technical concepts and solutions to non-technical stakeholders and senior management. Thought leadership - able to monitor market trends and to guide creative thinking on future technology capabilities which will help increase the business value of Munich Re. The ability to foster collaboration and teamwork among cross-functional teams, breaking down silos and encouraging knowledge sharing. A willingness to mentor and coach junior architects and team members, fostering a culture of continuous learning and improvement. About us As the world's leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk, we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel. Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation. Sounds like you? Push boundaries with us and be part of Munich Re. Our employees are our greatest strength. That's why we offer them a wide range of benefits. You can find some examples below. For more insights about working at Munich Re please click here . Unlock your potential Professional Training & Certification: We accompany you in building up your professional profile by supporting with customized professional training and certification opportunities. Diversity, Equity & Inclusion: We embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better. Continuous Learning: We believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth. Career Mobility: We actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.
Apr 13, 2024
Full time
MunichRe is a global market leader in re-insurance, global specialty insurance and digital solutions. New technologies are disrupting the insurance value chain. Our innovative minds in IT spearhead the transformation and make change happen. We support clients with a comprehensive range of insurance and risk management products. Our goal is to become even more digital through the expertise of our IT & Tech specialists, and by leveraging data and insights to support innovation and client service. We are therefore making targeted IT investments and helping our insurance clients and partners to tackle problems in the modern digital world with innovative and forward-looking solutions. As a Senior Solutions Architect you will design end-to-end solutions for London market specialty insurance companies, that ensure consistency with specified requirements agreed with customers, while integrating with existing systems, adhering to industry best practices, and following Munich Re Architecture standards and patterns. In this role, you will enable and guide the design and development of integrated solutions in large and complex projects, often with a global scope. You will be responsible for taking ownership of an entire Technology Landscape supporting an end to end insurance value chain, and co-ordinate various activities with multiple IT and Business stakeholders. Lead Solution architect for London Market Specialty Insurance Companies (Great Lakes and MR Specialty Group) consulting on and designing technology solutions as a core team member of the Global Specialty Solution architecture practice. Close collaboration with business architects and change teams during the inception and development of architecture and product requirements, including with executive stakeholders. Design and implement technology solutions and mapping of customer requirements to systems/technical requirements to ensure alignment with the Global Specialty insurance Target architecture and technology roadmaps. Accountability for detailed component specifications and translating these into detailed designs for implementation. Engaging with and providing technical oversight of the work of analysts and software developers, to provide technical expertise and guidance. Guiding solutions through the appointed Architecture Review Board and Solution Design Forum, ensure production of artifacts necessary to meet our architectural governance processes. Achieve the balance between functional, service quality and systems management requirements. Oversee the adherence to appropriate standards (performance, monitor capability, audit acceptability, secure environment). Support the strategic direction of technology investments to help develop the enterprise architecture and maximizing the return on technology investments Proficiency in data modeling, data integration, and data analytics, as data is a crucial aspect of insurance operations. Design business solutions that compliment and support our data strategy throughout the Technology landscape. Your profile Preferably a University degree in Computer engineering / IT or similar qualification Experience in delivery of IT solutions in the specialty insurance industry, preferably London markets Experience in designing and developing solutions (Solution Development life cycles, and the application of IT risk & security considerations) Proven experience in designing and developing solutions (Solution Development life cycles, and the application of IT risk & security considerations) Insurance Domain Knowledge: A solid understanding of the insurance industry, particularly the unique aspects and complexities of the Lloyd's London Market, including insurance underwriting, claims processing, risk management, and regulatory requirements. Ability to understand and interpret Business Requirements and convert them into Technology implementation specifications for the development and integrations teams to follow; thus, solving business programs using Technology platforms and tools available within our environment. Strong focus on delivery and execution IT Architecture and Systems: Strong knowledge of IT architecture principles, enterprise architecture frameworks, and various technology platforms. Familiarity with core insurance systems like policy administration, claims management, reinsurance, and reporting systems used in the insurance industry. Strong knowledge of cloud-based solutions and emerging technologies in the insurance industry. Understanding how these technologies can be applied to improve processes and enhance customer experiences. Familiarity with insurance regulatory requirements in the London Market and other relevant jurisdictions. Excellent communication and interpersonal skills to effectively engage with various stakeholders, including business users, IT teams, vendors, and senior management. The ability to translate technical concepts to non-technical stakeholders is essential. The ability to lead and inspire a team of architects and technical professionals, providing direction, guidance, and mentorship. Strong communication and presentation skills to articulate technical concepts and solutions to non-technical stakeholders and senior management. Thought leadership - able to monitor market trends and to guide creative thinking on future technology capabilities which will help increase the business value of Munich Re. The ability to foster collaboration and teamwork among cross-functional teams, breaking down silos and encouraging knowledge sharing. A willingness to mentor and coach junior architects and team members, fostering a culture of continuous learning and improvement. About us As the world's leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk, we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel. Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation. Sounds like you? Push boundaries with us and be part of Munich Re. Our employees are our greatest strength. That's why we offer them a wide range of benefits. You can find some examples below. For more insights about working at Munich Re please click here . Unlock your potential Professional Training & Certification: We accompany you in building up your professional profile by supporting with customized professional training and certification opportunities. Diversity, Equity & Inclusion: We embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better. Continuous Learning: We believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth. Career Mobility: We actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, the stuff dreams are made of, we re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what s next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. The Global Technology Operations Center (GTOC) department consists of several teams that work together with a one-team approach, across the USA, UK and Poland. We are the first point of contact for technical and operational issues within Warner Bros. Discovery. The GTOC teams are responsible for initiating the major incident process, triaging technical problems and escalation to support our broadcast/streaming infrastructure. Junior Digital Analyst - Live Events, supports an extensive suite of Live, VOD, OTT/Digital Playout via client applications. You will report to the Duty Operations Manager and be part of a team made up of Juniors, Analysts and Senior Analysts. You will primarily focus on live Sports through our TNT, Eurosports, Discovery Plus and GCN brands. Think Olympics, Premier League, Champions League, ATP Tennis and Tour de France as a start. The position is a shift-based role, requiring some flexibility with working hours. You will be working as part of a unified team, which consists of members from multiple disciplines (Platforms, Networks & Digital), to form a dynamic technology-focused team, capable of monitoring all linear and non-linear output, as well as supporting IT infrastructure. You will be expected to use your operational analytics and incident management skills to provide support for all issue areas, working with support teams/engineers for a swift resolution to any technical issues. You will also be expected to support and educate your team members about new processes, while independently keeping your technical know-how up to date. Key Responsibilities Provide eyes on glass monitoring support during live events, aired on WBD s Direct to Consumer (DTC) propositions. Conduct Pre/During/Post Live checks on assets. Provide triage support by interrogating systems. Escalate incidents internally within the team for further support. Issue communications to business users in the event of an incident. Provide daily incident status reporting to business users. Update department support documentation promptly to reflect all changes (Knowledgebase, run books, etc ). Qualifications Previous experience in digital media. Working knowledge of MS Word, Excel or similar computer software systems. Education - Preferred Bachelor's degree in Digital Media, Information Systems, Computer Science, Business Administration, or related field or equivalent experience. Excellent interpersonal skills Preferred - Multilingual, ideally some understanding of European languages. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at .
Aug 18, 2023
Full time
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, the stuff dreams are made of, we re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what s next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. The Global Technology Operations Center (GTOC) department consists of several teams that work together with a one-team approach, across the USA, UK and Poland. We are the first point of contact for technical and operational issues within Warner Bros. Discovery. The GTOC teams are responsible for initiating the major incident process, triaging technical problems and escalation to support our broadcast/streaming infrastructure. Junior Digital Analyst - Live Events, supports an extensive suite of Live, VOD, OTT/Digital Playout via client applications. You will report to the Duty Operations Manager and be part of a team made up of Juniors, Analysts and Senior Analysts. You will primarily focus on live Sports through our TNT, Eurosports, Discovery Plus and GCN brands. Think Olympics, Premier League, Champions League, ATP Tennis and Tour de France as a start. The position is a shift-based role, requiring some flexibility with working hours. You will be working as part of a unified team, which consists of members from multiple disciplines (Platforms, Networks & Digital), to form a dynamic technology-focused team, capable of monitoring all linear and non-linear output, as well as supporting IT infrastructure. You will be expected to use your operational analytics and incident management skills to provide support for all issue areas, working with support teams/engineers for a swift resolution to any technical issues. You will also be expected to support and educate your team members about new processes, while independently keeping your technical know-how up to date. Key Responsibilities Provide eyes on glass monitoring support during live events, aired on WBD s Direct to Consumer (DTC) propositions. Conduct Pre/During/Post Live checks on assets. Provide triage support by interrogating systems. Escalate incidents internally within the team for further support. Issue communications to business users in the event of an incident. Provide daily incident status reporting to business users. Update department support documentation promptly to reflect all changes (Knowledgebase, run books, etc ). Qualifications Previous experience in digital media. Working knowledge of MS Word, Excel or similar computer software systems. Education - Preferred Bachelor's degree in Digital Media, Information Systems, Computer Science, Business Administration, or related field or equivalent experience. Excellent interpersonal skills Preferred - Multilingual, ideally some understanding of European languages. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at .
Description DevOps Engineer - Edinburgh (SC Eligible) Location: Edinburgh & Career Level: Accenture will be recruiting at the following levels: Analyst, Senior Analyst, Consultant, Associate Manager. Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. As a team: Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for our clients. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialised skills and tailored solutions. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways In our team you will learn: Our Advanced Technology Centre is a thriving technology and innovation hub from where we deliver high quality services to a number of private and public sector clients. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. As a DevOps Engineer, you will: Work as part of a DevOps team to deliver environments and tools to support the development and testing of features by Scrum teams. Automate the provisioning of platforms such as Apigee, Oracle, CloudPak for Integration and OpenShift with a different configuration for different environments. Setup and configure tools such as GitHub, Jenkins, Artifactory, SonarCube and performance/security/resilience testing tools. Create automated processes for development teams to apply continuous integration and continuous testing approaches. Show more Show less Qualifications Qualifications We are looking for experience in all or some of the following skills: The use of Public/Private cloud (AWS, Azure or GCP preferred) - certification desirable but not essential Provisioning of environments and management of IAAS using Terraform/Cloud Provider templates Configuration management / automated environment provisioning (Ansible preferred) Implementation of Continuous Integration/Delivery concepts and tooling (Jenkins, Nexus, Maven etc) Administration of source code repositories (Git, Bitbucket etc) The design and implementation of continuous integration/delivery practices Approaches and tooling for automated build, delivery and release of software Approaches and tooling for automated software assurance and quality assurance Familiar with Waterfall, Agile and Lean Software delivery methodologies Containerised deployment of applications and container management (Docker, Swarm, K8s) Administration of modern operating systems (Linux, Windows) Implementation and configuration of Monitoring (Dynatrace, Elk, Splunk) Experience of the implementation of DevOps practices in an enterprise IT organisation Implementation of networking (hardware or virtual) Triage of performance and operational issues What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Any offer of employment is subject to satisfactoryBPSS.Due to the nature of theclient work you could be undertaking, you may also need to go througha Security Clearance process as part of this role. Closing Date for Applications 31/08/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. ATC Tech What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Any offer of employment is subject to satisfactoryBPSS.Due to the nature of theclient work you could be undertaking, you may also need to go througha Security Clearance process as part of this role. Closing Date for Applications 31/08/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. SRG100 RROOTS ATCTECH
Sep 24, 2022
Full time
Description DevOps Engineer - Edinburgh (SC Eligible) Location: Edinburgh & Career Level: Accenture will be recruiting at the following levels: Analyst, Senior Analyst, Consultant, Associate Manager. Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. As a team: Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for our clients. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialised skills and tailored solutions. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways In our team you will learn: Our Advanced Technology Centre is a thriving technology and innovation hub from where we deliver high quality services to a number of private and public sector clients. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. As a DevOps Engineer, you will: Work as part of a DevOps team to deliver environments and tools to support the development and testing of features by Scrum teams. Automate the provisioning of platforms such as Apigee, Oracle, CloudPak for Integration and OpenShift with a different configuration for different environments. Setup and configure tools such as GitHub, Jenkins, Artifactory, SonarCube and performance/security/resilience testing tools. Create automated processes for development teams to apply continuous integration and continuous testing approaches. Show more Show less Qualifications Qualifications We are looking for experience in all or some of the following skills: The use of Public/Private cloud (AWS, Azure or GCP preferred) - certification desirable but not essential Provisioning of environments and management of IAAS using Terraform/Cloud Provider templates Configuration management / automated environment provisioning (Ansible preferred) Implementation of Continuous Integration/Delivery concepts and tooling (Jenkins, Nexus, Maven etc) Administration of source code repositories (Git, Bitbucket etc) The design and implementation of continuous integration/delivery practices Approaches and tooling for automated build, delivery and release of software Approaches and tooling for automated software assurance and quality assurance Familiar with Waterfall, Agile and Lean Software delivery methodologies Containerised deployment of applications and container management (Docker, Swarm, K8s) Administration of modern operating systems (Linux, Windows) Implementation and configuration of Monitoring (Dynatrace, Elk, Splunk) Experience of the implementation of DevOps practices in an enterprise IT organisation Implementation of networking (hardware or virtual) Triage of performance and operational issues What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Any offer of employment is subject to satisfactoryBPSS.Due to the nature of theclient work you could be undertaking, you may also need to go througha Security Clearance process as part of this role. Closing Date for Applications 31/08/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. ATC Tech What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Any offer of employment is subject to satisfactoryBPSS.Due to the nature of theclient work you could be undertaking, you may also need to go througha Security Clearance process as part of this role. Closing Date for Applications 31/08/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. SRG100 RROOTS ATCTECH
Description DevOps Engineer - Manchester (SC Eligible) Location: Manchester, Career Level: Accenture will be recruiting at the following levels: Analyst, Senior Analyst, Consultant, Associate Manager. Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. As a team: Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for our clients. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialised skills and tailored solutions. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways In our team you will learn: Our Advanced Technology Centre is a thriving technology and innovation hub from where we deliver high quality services to a number of private and public sector clients. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. As a DevOps Engineer, you will: Work as part of a DevOps team to deliver environments and tools to support the development and testing of features by Scrum teams. Automate the provisioning of platforms such as Apigee, Oracle, CloudPak for Integration and OpenShift with a different configuration for different environments. Setup and configure tools such as GitHub, Jenkins, Artifactory, SonarCube and performance/security/resilience testing tools. Create automated processes for development teams to apply continuous integration and continuous testing approaches. Show more Show less Qualifications Qualifications We are looking for experience in all or some of the following skills: The use of Public/Private cloud (AWS, Azure or GCP preferred) - certification desirable but not essential Provisioning of environments and management of IAAS using Terraform/Cloud Provider templates Configuration management / automated environment provisioning (Ansible preferred) Implementation of Continuous Integration/Delivery concepts and tooling (Jenkins, Nexus, Maven etc) Administration of source code repositories (Git, Bitbucket etc) The design and implementation of continuous integration/delivery practices Approaches and tooling for automated build, delivery and release of software Approaches and tooling for automated software assurance and quality assurance Familiar with Waterfall, Agile and Lean Software delivery methodologies Containerised deployment of applications and container management (Docker, Swarm, K8s) Administration of modern operating systems (Linux, Windows) Implementation and configuration of Monitoring (Dynatrace, Elk, Splunk) Experience of the implementation of DevOps practices in an enterprise IT organisation Implementation of networking (hardware or virtual) Triage of performance and operational issues What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Any offer of employment is subject to satisfactoryBPSS.Due to the nature of theclient work you could be undertaking, you may also need to go througha Security Clearance process as part of this role. Closing Date for Applications 31/08/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. RROOTS ATCTECH
Sep 24, 2022
Full time
Description DevOps Engineer - Manchester (SC Eligible) Location: Manchester, Career Level: Accenture will be recruiting at the following levels: Analyst, Senior Analyst, Consultant, Associate Manager. Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. As a team: Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for our clients. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialised skills and tailored solutions. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways In our team you will learn: Our Advanced Technology Centre is a thriving technology and innovation hub from where we deliver high quality services to a number of private and public sector clients. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. As a DevOps Engineer, you will: Work as part of a DevOps team to deliver environments and tools to support the development and testing of features by Scrum teams. Automate the provisioning of platforms such as Apigee, Oracle, CloudPak for Integration and OpenShift with a different configuration for different environments. Setup and configure tools such as GitHub, Jenkins, Artifactory, SonarCube and performance/security/resilience testing tools. Create automated processes for development teams to apply continuous integration and continuous testing approaches. Show more Show less Qualifications Qualifications We are looking for experience in all or some of the following skills: The use of Public/Private cloud (AWS, Azure or GCP preferred) - certification desirable but not essential Provisioning of environments and management of IAAS using Terraform/Cloud Provider templates Configuration management / automated environment provisioning (Ansible preferred) Implementation of Continuous Integration/Delivery concepts and tooling (Jenkins, Nexus, Maven etc) Administration of source code repositories (Git, Bitbucket etc) The design and implementation of continuous integration/delivery practices Approaches and tooling for automated build, delivery and release of software Approaches and tooling for automated software assurance and quality assurance Familiar with Waterfall, Agile and Lean Software delivery methodologies Containerised deployment of applications and container management (Docker, Swarm, K8s) Administration of modern operating systems (Linux, Windows) Implementation and configuration of Monitoring (Dynatrace, Elk, Splunk) Experience of the implementation of DevOps practices in an enterprise IT organisation Implementation of networking (hardware or virtual) Triage of performance and operational issues What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Any offer of employment is subject to satisfactoryBPSS.Due to the nature of theclient work you could be undertaking, you may also need to go througha Security Clearance process as part of this role. Closing Date for Applications 31/08/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. RROOTS ATCTECH
Overview: Ensure all your application information is up to date and in order before applying for this opportunity. The Senior Infrastructure Analyst will manage and participate in the delivery and support of IT infrastructure and IT infrastructure security for new and existing systems / solutions. You will ensure RSSB infrastructure is secure and adheres to Cyber Security standards, manage DR processes and business continuity. Where appropriate, you will assist other team members in the provision of 2nd and 3rd line technical IM&T support (Desktop, Software, Infrastructure and Telephony), as well as maintain and deliver a high degree of customer service for all RSSB IM&T support queries and Requests for Change. Responsibilities: Proactively respond to security vulnerabilities identified by monitoring tools, performing remediation tasks Responsible for monitoring and reporting for on-premise and cloud infrastructure systems, for the early identification of issues Act as escalation point for technical issues Responsible for the security, effective management, administration and operation of the RSSB cloud and onsite physical infrastructure environment Management and oversight of the network infrastructure, including network switches, routers, firewalls and virtualised environment. Analyse and make recommendations to improve infrastructure, network, security and reliability of systems Responsible for system and data backups, restores and DR tests Work with the wider IM&T Team, business, internal and external business partners to ensure that security is factored into the evaluation, selection, installation, delivery and configuration process of solutions and systems Plan, manage and communicate infrastructure change with IT Operation Team Leads, Information Security manager and wider IM&T / business departments Mentor and coach colleagues and provide peer to peer advice, as required Qualifications: Computer science, Microsoft, CompTIA or related field qualifications / certifications or relevant demonstrable experience Proactive with a willingness to take ownership and responsibility for work tasks and issues, delivering a high standard of work Proficient in Windows Server v2008/2012/2019+ management to include Active Directory (AD) and Group Policy (GPO) and SQL Server Deploy patches and software applications using InTune / WSUS Knowledge of administering and supporting Azure AD, Azure IaaS/PaaS Management of backup/recovery solutions (g. Veeam, Arcserve) Experience with operating system hardening, vulnerability assessments, security audits, penetration testing, intrusion prevention systems and other security control systems for example PAM, SIEM, IDR etc. Practical experience with endpoint security, content filtering, vulnerability scanning and anti-malware Knowledge of at least one scripting language (e.g., PowerShell) MS InTune device management (mobile and Windows 10 OS) Effective communication, stakeholder' and supplier management skills Ability to work in Teams and individually using own initiative and capable of self-managing workload. Demonstrable knowledge of common vulnerabilities and exploitation techniques would be beneficial Familiarity with Cyber Essentials/Plus or ISO 27001 and ITIL best practice - Incident, Problem and Change management would be beneficial Early applications are encouraged, as we may close this vacancy before the advertised deadline if sufficient numbers of applications are received. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.
Sep 24, 2022
Full time
Overview: Ensure all your application information is up to date and in order before applying for this opportunity. The Senior Infrastructure Analyst will manage and participate in the delivery and support of IT infrastructure and IT infrastructure security for new and existing systems / solutions. You will ensure RSSB infrastructure is secure and adheres to Cyber Security standards, manage DR processes and business continuity. Where appropriate, you will assist other team members in the provision of 2nd and 3rd line technical IM&T support (Desktop, Software, Infrastructure and Telephony), as well as maintain and deliver a high degree of customer service for all RSSB IM&T support queries and Requests for Change. Responsibilities: Proactively respond to security vulnerabilities identified by monitoring tools, performing remediation tasks Responsible for monitoring and reporting for on-premise and cloud infrastructure systems, for the early identification of issues Act as escalation point for technical issues Responsible for the security, effective management, administration and operation of the RSSB cloud and onsite physical infrastructure environment Management and oversight of the network infrastructure, including network switches, routers, firewalls and virtualised environment. Analyse and make recommendations to improve infrastructure, network, security and reliability of systems Responsible for system and data backups, restores and DR tests Work with the wider IM&T Team, business, internal and external business partners to ensure that security is factored into the evaluation, selection, installation, delivery and configuration process of solutions and systems Plan, manage and communicate infrastructure change with IT Operation Team Leads, Information Security manager and wider IM&T / business departments Mentor and coach colleagues and provide peer to peer advice, as required Qualifications: Computer science, Microsoft, CompTIA or related field qualifications / certifications or relevant demonstrable experience Proactive with a willingness to take ownership and responsibility for work tasks and issues, delivering a high standard of work Proficient in Windows Server v2008/2012/2019+ management to include Active Directory (AD) and Group Policy (GPO) and SQL Server Deploy patches and software applications using InTune / WSUS Knowledge of administering and supporting Azure AD, Azure IaaS/PaaS Management of backup/recovery solutions (g. Veeam, Arcserve) Experience with operating system hardening, vulnerability assessments, security audits, penetration testing, intrusion prevention systems and other security control systems for example PAM, SIEM, IDR etc. Practical experience with endpoint security, content filtering, vulnerability scanning and anti-malware Knowledge of at least one scripting language (e.g., PowerShell) MS InTune device management (mobile and Windows 10 OS) Effective communication, stakeholder' and supplier management skills Ability to work in Teams and individually using own initiative and capable of self-managing workload. Demonstrable knowledge of common vulnerabilities and exploitation techniques would be beneficial Familiarity with Cyber Essentials/Plus or ISO 27001 and ITIL best practice - Incident, Problem and Change management would be beneficial Early applications are encouraged, as we may close this vacancy before the advertised deadline if sufficient numbers of applications are received. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.
Are you looking for an opportunity as a Test Analyst to join a well-established team, with the opportunity for development and career progression? What you will be doing: To provide enhanced coordination and comprehensive testing and analytical skills, whether as part of a testing project, within a managed testing service, or as part of a development project for both functional and non-functional testing. The role may entail team leading and providing advice and guidance on process and good practises to own or other teams. Also provides guidance on testing best practice to other teams. Deliver work to agreed estimates and timescales. Mentor and coordinate the test team. To apply Sopra Steria Testing Processes using Sopra Steria RightTestingTM or client processes (as appropriate). Provide breadth of domain knowledge to support delivery in all areas of testing. Produce a Test Strategy for simple or moderate testing requirements, utilising a risk-based approach. Produce and review Test Plans for simple or moderate testing requirements, in line with the Test Strategy. Develop high level Test Cases (scenarios) and Test Scripts, including expected results, for simple or moderate requirements in line with the Test Strategy. Create and manage test data and specify testing environments for more complex requirements. To support and execute all levels of testing by actively co-ordinating other parties involved in the project and to document and verify test results. To raise, record and monitor details of incidents encountered during testing. Produce metrics on tests executed and incidents raised and proactively facilitate the resolution of errors. To use testing tools, as required and assist with tool evaluation as appropriate. Produce Test Review Reports for simple or moderate testing requirements and ensure best practice information is captured for continuous improvement. Carry out impact analysis of change requests or changing priorities and implement change control and configuration management as appropriate. Undertake estimating for testing activities. To report own and team's progress and issues in a timely manner as defined in the Test Strategy and the agreed team organisation. Escalate issues that might impact on quality or the ability to complete tests according to plan, and to proactively seek appropriate solutions. Carry out and control audits of test plans, scripts and results and support test executions if required by the test strategy. To aid enhancement of knowledge within the team by mentoring and sharing knowledge and best practices. What you'll bring: At an advanced level able to articulate and demonstrate a good understanding of: Test Management: Responsibilities for the Test Analyst Improving The Testing Process Test Techniques Testing Software Quality Characteristics Reviews Defect Management Test Tools And Automation People Skills - Team Composition Has demonstrable in-depth experience in using common business technology (for example, MS Office suite of tools) Has demonstrable in-depth experience of using business technology within a specific domain; including at least one of the following: applications, infrastructure, security, networks Able to produce a wide range of test deliverables in-line with applicable standards. International Software Testing Qualifications Board (ISTQB) Foundation Level Certification International Software Testing Qualifications Board (ISTQB) Test Analyst Advanced Level Certification Certification of one or more of the programmes listed below: Any - HP ExpertOne Programme Certification ALM QTP Loadrunner Any - Oracle Certified Professional Any - SAP Certified Application Associate Any - Microsoft Certified Professional Demonstrable experience of working as a Senior Test Analyst within large / complex solutions integration programmes / projects Demonstrable knowledge and experience using three or more software engineering tools, techniques, methods, at an advanced level, in accordance with recognised standards, specifically: SQL (for example; production of complex scripts to query a relational database) MS Excel (for example; construction of macros to support production of complex dataset queries and builds) PL/SQL, C, VB, or Java (for example; construction of complex procedures and functions to administrate, or drive applications and tools) HP ALM, HP QC (for example; configuration and full lifecycle management of a test suite It would be great if you had: International Software Testing Qualifications Board (ISTQB) Technical Test Analyst Advanced Level Certification International Software Testing Qualifications Board (ISTQB) Test Manager Advanced Level Certification PRINCE 2 Foundation Team Leadership within a testing team Good knowledge of the latest developments and future strategy for their technology area, and an awareness of its application within past and present Sopra Steria engagements Employment Type - Full Time, Permanent Location - Cheltenham (on-site) Security Clearance Level - DV Internal Recruiter - Lee Brown Salary - £45-£48k Benefits - 25 days holiday with the option to buy/sell days, Pension, 4 x Life Assurance and 3% flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets. Our technical specialists deploy systems running many of the major operating systems such as Microsoft Windows, Mac OS, and multiple Linux distros. We also provide Messaging and Collaboration systems and support, Application packaging and deployment, along with supporting Infrastructure and Cloud services and support. Our time can be split between our services and project work, so we have the chance to be multi-disciplined and access to a range of technologies. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Sep 21, 2022
Full time
Are you looking for an opportunity as a Test Analyst to join a well-established team, with the opportunity for development and career progression? What you will be doing: To provide enhanced coordination and comprehensive testing and analytical skills, whether as part of a testing project, within a managed testing service, or as part of a development project for both functional and non-functional testing. The role may entail team leading and providing advice and guidance on process and good practises to own or other teams. Also provides guidance on testing best practice to other teams. Deliver work to agreed estimates and timescales. Mentor and coordinate the test team. To apply Sopra Steria Testing Processes using Sopra Steria RightTestingTM or client processes (as appropriate). Provide breadth of domain knowledge to support delivery in all areas of testing. Produce a Test Strategy for simple or moderate testing requirements, utilising a risk-based approach. Produce and review Test Plans for simple or moderate testing requirements, in line with the Test Strategy. Develop high level Test Cases (scenarios) and Test Scripts, including expected results, for simple or moderate requirements in line with the Test Strategy. Create and manage test data and specify testing environments for more complex requirements. To support and execute all levels of testing by actively co-ordinating other parties involved in the project and to document and verify test results. To raise, record and monitor details of incidents encountered during testing. Produce metrics on tests executed and incidents raised and proactively facilitate the resolution of errors. To use testing tools, as required and assist with tool evaluation as appropriate. Produce Test Review Reports for simple or moderate testing requirements and ensure best practice information is captured for continuous improvement. Carry out impact analysis of change requests or changing priorities and implement change control and configuration management as appropriate. Undertake estimating for testing activities. To report own and team's progress and issues in a timely manner as defined in the Test Strategy and the agreed team organisation. Escalate issues that might impact on quality or the ability to complete tests according to plan, and to proactively seek appropriate solutions. Carry out and control audits of test plans, scripts and results and support test executions if required by the test strategy. To aid enhancement of knowledge within the team by mentoring and sharing knowledge and best practices. What you'll bring: At an advanced level able to articulate and demonstrate a good understanding of: Test Management: Responsibilities for the Test Analyst Improving The Testing Process Test Techniques Testing Software Quality Characteristics Reviews Defect Management Test Tools And Automation People Skills - Team Composition Has demonstrable in-depth experience in using common business technology (for example, MS Office suite of tools) Has demonstrable in-depth experience of using business technology within a specific domain; including at least one of the following: applications, infrastructure, security, networks Able to produce a wide range of test deliverables in-line with applicable standards. International Software Testing Qualifications Board (ISTQB) Foundation Level Certification International Software Testing Qualifications Board (ISTQB) Test Analyst Advanced Level Certification Certification of one or more of the programmes listed below: Any - HP ExpertOne Programme Certification ALM QTP Loadrunner Any - Oracle Certified Professional Any - SAP Certified Application Associate Any - Microsoft Certified Professional Demonstrable experience of working as a Senior Test Analyst within large / complex solutions integration programmes / projects Demonstrable knowledge and experience using three or more software engineering tools, techniques, methods, at an advanced level, in accordance with recognised standards, specifically: SQL (for example; production of complex scripts to query a relational database) MS Excel (for example; construction of macros to support production of complex dataset queries and builds) PL/SQL, C, VB, or Java (for example; construction of complex procedures and functions to administrate, or drive applications and tools) HP ALM, HP QC (for example; configuration and full lifecycle management of a test suite It would be great if you had: International Software Testing Qualifications Board (ISTQB) Technical Test Analyst Advanced Level Certification International Software Testing Qualifications Board (ISTQB) Test Manager Advanced Level Certification PRINCE 2 Foundation Team Leadership within a testing team Good knowledge of the latest developments and future strategy for their technology area, and an awareness of its application within past and present Sopra Steria engagements Employment Type - Full Time, Permanent Location - Cheltenham (on-site) Security Clearance Level - DV Internal Recruiter - Lee Brown Salary - £45-£48k Benefits - 25 days holiday with the option to buy/sell days, Pension, 4 x Life Assurance and 3% flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets. Our technical specialists deploy systems running many of the major operating systems such as Microsoft Windows, Mac OS, and multiple Linux distros. We also provide Messaging and Collaboration systems and support, Application packaging and deployment, along with supporting Infrastructure and Cloud services and support. Our time can be split between our services and project work, so we have the chance to be multi-disciplined and access to a range of technologies. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Role & Responsibilities
Reporting to the Platform Support Senior Engineer, the Platform Support Engineer is a highly skilled technical role responsible for implementing and supporting enterprise tooling solutions within Service Management and Operations (SM&O).
The Platform Support Engineer has a large degree of autonomy and is able to make informed technical decisions relating to supported tooling in the context of live service commitments, service level agreements and TS&ST, SM&O and CDIO strategy. The Platform Support Engineer advises Platform Support Analysts on technical solutions and investigations.
In addition to BAU activities, the Platform Support Engineer provides out of hours support for tooling and environments such as ServiceNow, making key decisions around the appropriate course of action with minimal support from senior colleagues and communicating with Customer Experience & Bridge Operations.
The Platform Support Engineer is expected to provide technical guidance and support to any team within SM&O as required and will have an understanding of the technologies in use elsewhere in the delivery area. This could be anything from a non-technical user with an issue with a desktop application to an experienced engineer with a requirement for a technical solution.
Day to Day Duties will include :
Delivers enterprise tooling and services on behalf of our clients colleagues.
Builds servers and associated infrastructure in SM&O’s cloud environments.
Configures network security groups in SM&O’s cloud environments.
Is responsible for the administration and monitoring of SM&O’s cloud environments and resolving any issues.
Builds and supports both physical and virtual infrastructure and applications on servers and end user devices.
Has broad technical knowledge of Windows, UNIX and Linux operating systems for end user devices and servers, databases, web and thick clients and associated tooling and technologies.
Has a good understanding of networking and related technologies such as DHCP and DNS.
Has a strong technical understanding of cloud technologies and concepts.
Has knowledge of a variety of scripting languages in particular Javascript, Powershell, Terraform and Ansible
Understands CI/CD and code promotion pipelines.
Can script and develop ServiceNow Discovery and Service Mapping patterns
Is knowledgeable in API and integration technologies such as REST & SOAP
Is capable of developing and supporting scripted API’s in ServiceNow
Has knowledge of cyber security controls and authentication methods such as SAML, Oauth, access keys, digital certificates, etc.
Works closely with other CDIO delivery areas to develop technical solutions to problems and requirements.
Supports strategically important tooling and associated infrastructure that our client relies on to run its IT estate including Assyst, Snow, ServiceNow and Remedy Asset Management.
Will have a detailed understanding of Platform Support-owned tools and services and how they are used by our clients
Documents solutions, instructions and changes to tooling and services.
Will produce reports and data extracts for Platform Support-owned tools and services.
Progresses incidents and problems assigned to Platform Support.
Implements changes and service requests for Platform Support-owned tools and services.
Identify solutions to problems and new requirements.
Implements, maintains and troubleshoots integrations between supported tooling.
Makes recommendations for improvements to supported tooling.
Provides excellent customer service to end users with clear and timely communications.
Logs and manages IT incidents related to Platform Support-supported tools and services with vendors.
Will have a broad grounding in IT and relevant technologies.
Manages team mailboxes and ITSM queues to ensure queries and tickets are managed in a timely manner.
Build, test and maintain workflows, service level agreements, catalogue items and associated configuration.
Work with developers to build out new requirements.
Import data into Platform Support-supported tooling.
Support internal and external stakeholders as appropriate.
Maintain team quality documents and policies.
Provides general technical support and guidance to SM&O colleagues.
Requirements
Essential criteria
Technical skills and awareness of hardware and software, operating system and application, end user devices and servers that can be applied in almost any scenario
Administration and management of AWS VPC
Build and configure IaaS resources by code in AWS
Good working knowledge of Javascript
Experience of integrating enterprise services, knowledge of technologies such as JSON, REST, SOAP, XML, etc.
ServiceNow development experience
ServiceNow Discovery and Service Mapping experience
Desirable
ITIL foundation
Understanding of Agile delivery
Producing and understanding technical documentation
AWS and ServiceNow certifications
Feb 18, 2022
Full time
Role & Responsibilities
Reporting to the Platform Support Senior Engineer, the Platform Support Engineer is a highly skilled technical role responsible for implementing and supporting enterprise tooling solutions within Service Management and Operations (SM&O).
The Platform Support Engineer has a large degree of autonomy and is able to make informed technical decisions relating to supported tooling in the context of live service commitments, service level agreements and TS&ST, SM&O and CDIO strategy. The Platform Support Engineer advises Platform Support Analysts on technical solutions and investigations.
In addition to BAU activities, the Platform Support Engineer provides out of hours support for tooling and environments such as ServiceNow, making key decisions around the appropriate course of action with minimal support from senior colleagues and communicating with Customer Experience & Bridge Operations.
The Platform Support Engineer is expected to provide technical guidance and support to any team within SM&O as required and will have an understanding of the technologies in use elsewhere in the delivery area. This could be anything from a non-technical user with an issue with a desktop application to an experienced engineer with a requirement for a technical solution.
Day to Day Duties will include :
Delivers enterprise tooling and services on behalf of our clients colleagues.
Builds servers and associated infrastructure in SM&O’s cloud environments.
Configures network security groups in SM&O’s cloud environments.
Is responsible for the administration and monitoring of SM&O’s cloud environments and resolving any issues.
Builds and supports both physical and virtual infrastructure and applications on servers and end user devices.
Has broad technical knowledge of Windows, UNIX and Linux operating systems for end user devices and servers, databases, web and thick clients and associated tooling and technologies.
Has a good understanding of networking and related technologies such as DHCP and DNS.
Has a strong technical understanding of cloud technologies and concepts.
Has knowledge of a variety of scripting languages in particular Javascript, Powershell, Terraform and Ansible
Understands CI/CD and code promotion pipelines.
Can script and develop ServiceNow Discovery and Service Mapping patterns
Is knowledgeable in API and integration technologies such as REST & SOAP
Is capable of developing and supporting scripted API’s in ServiceNow
Has knowledge of cyber security controls and authentication methods such as SAML, Oauth, access keys, digital certificates, etc.
Works closely with other CDIO delivery areas to develop technical solutions to problems and requirements.
Supports strategically important tooling and associated infrastructure that our client relies on to run its IT estate including Assyst, Snow, ServiceNow and Remedy Asset Management.
Will have a detailed understanding of Platform Support-owned tools and services and how they are used by our clients
Documents solutions, instructions and changes to tooling and services.
Will produce reports and data extracts for Platform Support-owned tools and services.
Progresses incidents and problems assigned to Platform Support.
Implements changes and service requests for Platform Support-owned tools and services.
Identify solutions to problems and new requirements.
Implements, maintains and troubleshoots integrations between supported tooling.
Makes recommendations for improvements to supported tooling.
Provides excellent customer service to end users with clear and timely communications.
Logs and manages IT incidents related to Platform Support-supported tools and services with vendors.
Will have a broad grounding in IT and relevant technologies.
Manages team mailboxes and ITSM queues to ensure queries and tickets are managed in a timely manner.
Build, test and maintain workflows, service level agreements, catalogue items and associated configuration.
Work with developers to build out new requirements.
Import data into Platform Support-supported tooling.
Support internal and external stakeholders as appropriate.
Maintain team quality documents and policies.
Provides general technical support and guidance to SM&O colleagues.
Requirements
Essential criteria
Technical skills and awareness of hardware and software, operating system and application, end user devices and servers that can be applied in almost any scenario
Administration and management of AWS VPC
Build and configure IaaS resources by code in AWS
Good working knowledge of Javascript
Experience of integrating enterprise services, knowledge of technologies such as JSON, REST, SOAP, XML, etc.
ServiceNow development experience
ServiceNow Discovery and Service Mapping experience
Desirable
ITIL foundation
Understanding of Agile delivery
Producing and understanding technical documentation
AWS and ServiceNow certifications
Looking for an opportunity, where you can try something new? Want to make a real difference in the fight against cyber-crime? You'll be part of a team that embraces Agile working to deliver superior solutions to protect our global customers' critical infrastructures from the most complex cyber threats. Customer security is at stake. So our work is vitally important. We are always continuing to try to improve our systems with new projects becoming available to work on with cutting-edge tech. You'll be working as a team of specialist developers, testers and analysts to design, develop and maintain critical cyber applications and systems to support government, law enforcement and commercial customers contributing to the development of solutions using the latest technologies. This is an opportunity to innovate and try new things; to fearlessly challenge and question; to learn and progress in an inclusive and supportive culture; to be rewarded for the vital contribution you make. Key Responsibilities - Apply test skills and experience within the context of an Agile software delivery team; - Act as test & integration lead for small/medium programmes or subsystems within larger programmes; - Define and manage test environments; create and manage test data; define and manage test tools; - Manage creation of automated and manual test scripts - Produce test and deployment strategies and plans in compliance with customer project guidelines - Produce deployment packages appropriate for support estimation of test activities - Support test team interactions with the wider development team and assist in the resolution of issues - Support the development team at formal and artefact reviews as necessary - Provide defect and code quality metrics to the programme Essential Skills - Understanding of the systems engineering life cycle and demonstrable evidence of relevant test methodologies and toolsets - Experience of deploying and configuring complex software undner Linux - Experience of virtualisation (eg VMWare and Hyper-V) - Requirement verification and validation for software based systems - Test specification development - Test script preparation - Experience of Scripting languages such as Python, Java, Javascript, Python and Bash - Experience of test automation frameworks and tools such as Selenium (Nightwatch, Frameworkium), Cypress, Eggplant, PostMan, Cucumber and Robot. - Production of test plans and reports using applicable tools - Experience of working in an Agile/SCRUM/DevOps delivery model Desirable Skills - Experience of Continuous Integration - Experience of AWS or Azure - Linux system administration skills Behaviour Skills - Good interpersonal skills for customer and partner liaison - Good written and oral communication skills - Good time management, organisation and prioritisation skills - An inquisitive mind and a desire to promote innovation - Desire to learn and constantly expand your horizons - Ability to work closely with others in a small team - Ability to work under pressure - High degree of initiative and flexibility - Willingness to travel if required Benefits - 25 days holiday + statutory public holidays - Contributory Pension Scheme (up to 10.5% company contribution) - 6 times salary Life Assurance' - Flexible Benefits scheme with extensive salary sacrifice schemes - Enhanced sick pay scheme - Enhanced Family Friendly Policies, including enhanced Maternity & Shared Parental leave. - 37hr working week, with an early finish Friday (hours may vary depending on role, job requirement or site specifics arrangements) - Flexible working arrangements can be considered wherever we can (depending on the role) so please enquire or highlight any request to our Recruitment team to explore flexible working possibilities. - Canteen facilities available at Harlow & Glenrothes sites and Manchester & Gloucester offer free snacks & drinks (hot & cold).
Nov 04, 2021
Full time
Looking for an opportunity, where you can try something new? Want to make a real difference in the fight against cyber-crime? You'll be part of a team that embraces Agile working to deliver superior solutions to protect our global customers' critical infrastructures from the most complex cyber threats. Customer security is at stake. So our work is vitally important. We are always continuing to try to improve our systems with new projects becoming available to work on with cutting-edge tech. You'll be working as a team of specialist developers, testers and analysts to design, develop and maintain critical cyber applications and systems to support government, law enforcement and commercial customers contributing to the development of solutions using the latest technologies. This is an opportunity to innovate and try new things; to fearlessly challenge and question; to learn and progress in an inclusive and supportive culture; to be rewarded for the vital contribution you make. Key Responsibilities - Apply test skills and experience within the context of an Agile software delivery team; - Act as test & integration lead for small/medium programmes or subsystems within larger programmes; - Define and manage test environments; create and manage test data; define and manage test tools; - Manage creation of automated and manual test scripts - Produce test and deployment strategies and plans in compliance with customer project guidelines - Produce deployment packages appropriate for support estimation of test activities - Support test team interactions with the wider development team and assist in the resolution of issues - Support the development team at formal and artefact reviews as necessary - Provide defect and code quality metrics to the programme Essential Skills - Understanding of the systems engineering life cycle and demonstrable evidence of relevant test methodologies and toolsets - Experience of deploying and configuring complex software undner Linux - Experience of virtualisation (eg VMWare and Hyper-V) - Requirement verification and validation for software based systems - Test specification development - Test script preparation - Experience of Scripting languages such as Python, Java, Javascript, Python and Bash - Experience of test automation frameworks and tools such as Selenium (Nightwatch, Frameworkium), Cypress, Eggplant, PostMan, Cucumber and Robot. - Production of test plans and reports using applicable tools - Experience of working in an Agile/SCRUM/DevOps delivery model Desirable Skills - Experience of Continuous Integration - Experience of AWS or Azure - Linux system administration skills Behaviour Skills - Good interpersonal skills for customer and partner liaison - Good written and oral communication skills - Good time management, organisation and prioritisation skills - An inquisitive mind and a desire to promote innovation - Desire to learn and constantly expand your horizons - Ability to work closely with others in a small team - Ability to work under pressure - High degree of initiative and flexibility - Willingness to travel if required Benefits - 25 days holiday + statutory public holidays - Contributory Pension Scheme (up to 10.5% company contribution) - 6 times salary Life Assurance' - Flexible Benefits scheme with extensive salary sacrifice schemes - Enhanced sick pay scheme - Enhanced Family Friendly Policies, including enhanced Maternity & Shared Parental leave. - 37hr working week, with an early finish Friday (hours may vary depending on role, job requirement or site specifics arrangements) - Flexible working arrangements can be considered wherever we can (depending on the role) so please enquire or highlight any request to our Recruitment team to explore flexible working possibilities. - Canteen facilities available at Harlow & Glenrothes sites and Manchester & Gloucester offer free snacks & drinks (hot & cold).
Senior Support Analyst - 3rd Line Do you have a mix of leadership and technical skills, and want to be involved in support and project based work? We are looking for a Systems Analyst, or Service Delivery Lead to focus primarily on the support and delivery of IT services to the clients user base. This role will provide support to the 200+ staff , working across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and request resolution. You will also be involved in project based work (upgrades, migrations and similar), working with the Cloud & Infrastructure Manager. You will lead ITIL / Service delivery activities including the design, implementation, and operation of ITIL based processes and procedures to support IT service and change management activities, within a high availability, high volume/transactional systems and customer driven landscape We need you to come to this role with a great mix of technical skills around the Microsoft stack (O365, Azure etc) and be willing to cover tasks from 2nd Line support to key technical projects, and support 1st / 2nd Line Support Analysts Your background will include: * Experience and Certification in ITIL * Directly supporting the Head office site of up to 200 users plus additional remote user base. * Managing an Internal Helpdesk function, through service operation and direct delivery * Good knowledge of Office 365 Administration and usage * Strong skills in user engagement / user adoption / training and end user support * Strong skills in Laptop / Server / Infrastructure / Networking / Peripherals / Mobile admin / mgmt * SME across collaboration tools (e.g. Office 365 / Modern Office Tools / SharePoint / OneDrive / Teams) * Good knowledge of user / permission administration within a Windows Active Directory Domain environment, including Azure AD This position is a mix of onsite and remote depending on business needs / rotas
Nov 04, 2021
Full time
Senior Support Analyst - 3rd Line Do you have a mix of leadership and technical skills, and want to be involved in support and project based work? We are looking for a Systems Analyst, or Service Delivery Lead to focus primarily on the support and delivery of IT services to the clients user base. This role will provide support to the 200+ staff , working across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and request resolution. You will also be involved in project based work (upgrades, migrations and similar), working with the Cloud & Infrastructure Manager. You will lead ITIL / Service delivery activities including the design, implementation, and operation of ITIL based processes and procedures to support IT service and change management activities, within a high availability, high volume/transactional systems and customer driven landscape We need you to come to this role with a great mix of technical skills around the Microsoft stack (O365, Azure etc) and be willing to cover tasks from 2nd Line support to key technical projects, and support 1st / 2nd Line Support Analysts Your background will include: * Experience and Certification in ITIL * Directly supporting the Head office site of up to 200 users plus additional remote user base. * Managing an Internal Helpdesk function, through service operation and direct delivery * Good knowledge of Office 365 Administration and usage * Strong skills in user engagement / user adoption / training and end user support * Strong skills in Laptop / Server / Infrastructure / Networking / Peripherals / Mobile admin / mgmt * SME across collaboration tools (e.g. Office 365 / Modern Office Tools / SharePoint / OneDrive / Teams) * Good knowledge of user / permission administration within a Windows Active Directory Domain environment, including Azure AD This position is a mix of onsite and remote depending on business needs / rotas
To see more Mandarin jobs please follow us onWeChat: teamchinapf AND pfteamchina Ref: 21012 Your New Job Title: Mandarin speaking IT Infrastructure Engineer Your New Salary: Highly competitive + good benefits Job status: Permanent Location: West London Reporting to: Senior Infrastructure Engineer & Team Leader Summary: The Infrastructure Engineer will assist the Senior Infrastructure Engineer providing end to end solutions and managing the IT life cycle ensuring operational efficiency and maintenance contracts. The position will mainly focus on BAU Infrastructure project and support work and assisting with support desk duties when required. The Infrastructure Engineer is also responsible for supporting the Windows desktop environment, Market data, company's bespoke trading applications and business requirements. The role also requires supporting both the Senior Infrastructure Engineer and IT Support Analyst and provides cover when necessary. What You'll be Doing Each Day: The Infrastructure Engineer will possess the technical skills required to manage the infrastructure and services. Design and implement short- and long-term strategic plans to ensure IT infrastructure capacity meets existing and future requirements. To provide excellent problem solving, troubleshooting skills, effective communication, inter-personal management abilities. Application monitoring, performance and capacity tuning on a daily basis. Extensive problem solving and debugging skills using SQL. Duty to respond and answer all Jira service desk tickets in a timely & respectable manner. Provide regular updates to all Jira tickets assigned to you. Escalation point for junior member and provides support and cover for senior team members. Responsible to work flexible hours and weekends if and when required and to be on call as a part of the helpdesk on call service roster. Identify any improvements that can be made to service, recommendations for preventative maintenance and needs for user training. Follow change control procedures when implementing core system updates/upgrades. Escalate problems to 3rd party service providers when required and track case until resolution. Responsible for maintaining call logs, user guides, KBs, setup guides, IT records and documentation. Provide BAU Infrastructure, Active Directory & Exchange support and administration. Perform regular software upgrades on existing systems to maintain patch compliance and supported versions with the vendors. Always keep up to date on the latest security vulnerabilities and reacts and responds to new threats and remediates them as a priority. Provide Desktop and telephone support. Maintain systems uptime and availability. Develop, implement, and maintain IT policies and procedures. Ensure that all IT policies are followed and implemented. Take control of and manage system incidents, changes and new requests from start to finish. Maintain and enforce company IT security and compliance. Coordinate and managing all development for main trading application and data integration. Ensure that SLA's are adhered to with suppliers. Other tasks as deemed necessary from time to time. The Skills You'll Need to Succeed: Educated to degree level in an IT related subject or equivalent, with relevant advanced IT qualifications Advanced support experience within VMWare and Windows. Advanced support experience with Active Directory and Exchange DAG Experience in maintaining a Dell VxRail / RecoverP oint hyper converged environment. Managing backup s and recovery tasks. Strong knowledge of enterprise firewall solutions (Cisco ASA and Checkpoint) Strong knowledge of routing and switching. Monitor infrastructure capacity and ensure systems meet business operational requirements Strong project management capability, requiring the ability to work on multiple streams at once. Strong scripting capabilities to automate tasks PowerShell. Jira Service Management Adhering to a strict change control process. Please view all our Chinese jobs at Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Nov 04, 2021
Full time
To see more Mandarin jobs please follow us onWeChat: teamchinapf AND pfteamchina Ref: 21012 Your New Job Title: Mandarin speaking IT Infrastructure Engineer Your New Salary: Highly competitive + good benefits Job status: Permanent Location: West London Reporting to: Senior Infrastructure Engineer & Team Leader Summary: The Infrastructure Engineer will assist the Senior Infrastructure Engineer providing end to end solutions and managing the IT life cycle ensuring operational efficiency and maintenance contracts. The position will mainly focus on BAU Infrastructure project and support work and assisting with support desk duties when required. The Infrastructure Engineer is also responsible for supporting the Windows desktop environment, Market data, company's bespoke trading applications and business requirements. The role also requires supporting both the Senior Infrastructure Engineer and IT Support Analyst and provides cover when necessary. What You'll be Doing Each Day: The Infrastructure Engineer will possess the technical skills required to manage the infrastructure and services. Design and implement short- and long-term strategic plans to ensure IT infrastructure capacity meets existing and future requirements. To provide excellent problem solving, troubleshooting skills, effective communication, inter-personal management abilities. Application monitoring, performance and capacity tuning on a daily basis. Extensive problem solving and debugging skills using SQL. Duty to respond and answer all Jira service desk tickets in a timely & respectable manner. Provide regular updates to all Jira tickets assigned to you. Escalation point for junior member and provides support and cover for senior team members. Responsible to work flexible hours and weekends if and when required and to be on call as a part of the helpdesk on call service roster. Identify any improvements that can be made to service, recommendations for preventative maintenance and needs for user training. Follow change control procedures when implementing core system updates/upgrades. Escalate problems to 3rd party service providers when required and track case until resolution. Responsible for maintaining call logs, user guides, KBs, setup guides, IT records and documentation. Provide BAU Infrastructure, Active Directory & Exchange support and administration. Perform regular software upgrades on existing systems to maintain patch compliance and supported versions with the vendors. Always keep up to date on the latest security vulnerabilities and reacts and responds to new threats and remediates them as a priority. Provide Desktop and telephone support. Maintain systems uptime and availability. Develop, implement, and maintain IT policies and procedures. Ensure that all IT policies are followed and implemented. Take control of and manage system incidents, changes and new requests from start to finish. Maintain and enforce company IT security and compliance. Coordinate and managing all development for main trading application and data integration. Ensure that SLA's are adhered to with suppliers. Other tasks as deemed necessary from time to time. The Skills You'll Need to Succeed: Educated to degree level in an IT related subject or equivalent, with relevant advanced IT qualifications Advanced support experience within VMWare and Windows. Advanced support experience with Active Directory and Exchange DAG Experience in maintaining a Dell VxRail / RecoverP oint hyper converged environment. Managing backup s and recovery tasks. Strong knowledge of enterprise firewall solutions (Cisco ASA and Checkpoint) Strong knowledge of routing and switching. Monitor infrastructure capacity and ensure systems meet business operational requirements Strong project management capability, requiring the ability to work on multiple streams at once. Strong scripting capabilities to automate tasks PowerShell. Jira Service Management Adhering to a strict change control process. Please view all our Chinese jobs at Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
IT Security Officer / IT Security Analyst / IT Risk Analyst - Security Audits, Risk Assessments, CISM, CISSP, CySA+, CASP+ etc; Security Standards. Guildford (2 days per week); Fully remote during pandemic, 2 days per week onsite post-return-to-office. Permanent. c.£55k- £65k + Benefits Global Insurance Company seeks an IT Security Officer / IT Security Analyst / IT Risk Analyst to assist in the development and dissemination of information security policies, procedures, and guidelines across the organisation. This is a Security Analysis role which will require the management of audits, risk assessments and the subsequent management and oversight of remedial actions taken by various software development and DevOps/SysAdmin teams and perimeter defence Network Engineering teams. The IT Security Officer / IT Security Analyst / IT Risk Analyst will monitor existing IT security controls to ensure compliance with security policies and procedures, identify vulnerabilities, take ownership of core security areas in active processes and projects on the security roadmap and create security policies which meet modern security compliance standards. This will involve managing the development of security procedures within the specific areas (software, network, production server, devops etc) and report to the Global Security team on the state of these areas. Day-to-day activities will require you to liaise with various business and technical departmental stakeholders to actively identify and resolve vulnerabilities in the technical environment. You will also need to identify areas for improvement in security policies and procedures relating to multiple enterprise systems and infrastructure environments operated by the corporate entity. You will employ a variety of standards covering aspects such as COBIT, IASME Cyber Security, GDPR and work to bring systems up to standards required by the German Federal Financial Supervisory Authority: BaFin (due to the company's presence and profile in Germany). We are searching for an IT Security Officer / IT Security Analyst / IT Risk Analyst who can bring procedural security knowledge, experience along with technical understanding of software, server and network environments and the application of security procedures within best practice. You will be an information security professional who holds certifications ranging from CySA+, CASP+, CISSP, Security+, CISA, CISM, and may have some exposure to frameworks such as COBIT, ISO27001 or have worked to FCA standards or indeed to BaFin standards within financial services. You will be familiar with undertaking risk assessments and reporting results and guidance to technical teams and business stakeholders alike and working closely with senior level business stakeholders to disseminate a security focussed approach. Excellent organisation and communication skills are pre-requisite. Excellent opportunity to work with one of the world's largest Insurance companies employing cutting edge technologies dispersed across a global enterprise. Excellent opportunity for career growth and personal development.
Oct 07, 2021
Full time
IT Security Officer / IT Security Analyst / IT Risk Analyst - Security Audits, Risk Assessments, CISM, CISSP, CySA+, CASP+ etc; Security Standards. Guildford (2 days per week); Fully remote during pandemic, 2 days per week onsite post-return-to-office. Permanent. c.£55k- £65k + Benefits Global Insurance Company seeks an IT Security Officer / IT Security Analyst / IT Risk Analyst to assist in the development and dissemination of information security policies, procedures, and guidelines across the organisation. This is a Security Analysis role which will require the management of audits, risk assessments and the subsequent management and oversight of remedial actions taken by various software development and DevOps/SysAdmin teams and perimeter defence Network Engineering teams. The IT Security Officer / IT Security Analyst / IT Risk Analyst will monitor existing IT security controls to ensure compliance with security policies and procedures, identify vulnerabilities, take ownership of core security areas in active processes and projects on the security roadmap and create security policies which meet modern security compliance standards. This will involve managing the development of security procedures within the specific areas (software, network, production server, devops etc) and report to the Global Security team on the state of these areas. Day-to-day activities will require you to liaise with various business and technical departmental stakeholders to actively identify and resolve vulnerabilities in the technical environment. You will also need to identify areas for improvement in security policies and procedures relating to multiple enterprise systems and infrastructure environments operated by the corporate entity. You will employ a variety of standards covering aspects such as COBIT, IASME Cyber Security, GDPR and work to bring systems up to standards required by the German Federal Financial Supervisory Authority: BaFin (due to the company's presence and profile in Germany). We are searching for an IT Security Officer / IT Security Analyst / IT Risk Analyst who can bring procedural security knowledge, experience along with technical understanding of software, server and network environments and the application of security procedures within best practice. You will be an information security professional who holds certifications ranging from CySA+, CASP+, CISSP, Security+, CISA, CISM, and may have some exposure to frameworks such as COBIT, ISO27001 or have worked to FCA standards or indeed to BaFin standards within financial services. You will be familiar with undertaking risk assessments and reporting results and guidance to technical teams and business stakeholders alike and working closely with senior level business stakeholders to disseminate a security focussed approach. Excellent organisation and communication skills are pre-requisite. Excellent opportunity to work with one of the world's largest Insurance companies employing cutting edge technologies dispersed across a global enterprise. Excellent opportunity for career growth and personal development.
Exciting opportunity for a high achieving Independent School in the Surrey area in search for a talented Service Desk Analyst / Senior ICT Support Technician. Great benefits including Free daily lunch onsite, free use of the onsite Gym, 25 Days annual leave plus a host of additional benefits. As a Service Desk Analyst, you will gain exposure to new technologies and be involved in new Project installations.
Core working hours are to cover 8am-5pm, Mon-Fri.
As IT Support analyst / Technician you will be offered a competitive salary of up to £30,000 depending plus benefits.
Reporting to the Service Desk Manager you will be:
• Providing technical support in order to ensure the smooth operation of the site’s servers, devices, virtual environments and LAN infrastructures
• Supporting software installation and maintenance, as well as technical support to staff
• Monitoring the safety and security of all networks and ensuring on-time maintenance is carried out to minimize the risk of downtime
• You will be good at implementing and troubleshooting to a 2nd/3rd line support level, able to demonstrate good technical oversight, ownership of responsibilities and evidence effective communication skills.
• Communicating progress regarding on-going issues to staff in a timely manner
The role offers plenty of challenges and a good opportunity to gain valuable experience within the IT support sector. You will require an aptitude for working with applications and systems in order to undertake analysis and diagnostics. IT issues can vary from simple staff issues to more complicated technical issues, which in itself represent a great opportunity for growth within the role and the organisation.
We are looking for an IT Support Analyst / Engineer with good experience administering the following technologies:
Windows Server 2008 R2/2012 R2/2016, Exchange 2010/2013, Network Switches,WLAN, Active Directory/Group Policy, VMware ESXi 5.5/6, SCCM 2012, Security (Firewall, Web Filtering, AV)
Due to the work environment, all candidates will be subject to DBS checks in accordance with the site policy.
Is this the next challenge for you? Apply now!
Keywords - Service desk analyst, Helpdesk Analyst, Schools ICT Technician, ICT Engineer, ICT Support, IT Technician, IT Engineer, IT Support, 2nd Line engineer, Service Desk Analyst, Field Engineer
About GreatFind Recruitment
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.
We are an equal opportunity provider
Oct 29, 2018
Exciting opportunity for a high achieving Independent School in the Surrey area in search for a talented Service Desk Analyst / Senior ICT Support Technician. Great benefits including Free daily lunch onsite, free use of the onsite Gym, 25 Days annual leave plus a host of additional benefits. As a Service Desk Analyst, you will gain exposure to new technologies and be involved in new Project installations.
Core working hours are to cover 8am-5pm, Mon-Fri.
As IT Support analyst / Technician you will be offered a competitive salary of up to £30,000 depending plus benefits.
Reporting to the Service Desk Manager you will be:
• Providing technical support in order to ensure the smooth operation of the site’s servers, devices, virtual environments and LAN infrastructures
• Supporting software installation and maintenance, as well as technical support to staff
• Monitoring the safety and security of all networks and ensuring on-time maintenance is carried out to minimize the risk of downtime
• You will be good at implementing and troubleshooting to a 2nd/3rd line support level, able to demonstrate good technical oversight, ownership of responsibilities and evidence effective communication skills.
• Communicating progress regarding on-going issues to staff in a timely manner
The role offers plenty of challenges and a good opportunity to gain valuable experience within the IT support sector. You will require an aptitude for working with applications and systems in order to undertake analysis and diagnostics. IT issues can vary from simple staff issues to more complicated technical issues, which in itself represent a great opportunity for growth within the role and the organisation.
We are looking for an IT Support Analyst / Engineer with good experience administering the following technologies:
Windows Server 2008 R2/2012 R2/2016, Exchange 2010/2013, Network Switches,WLAN, Active Directory/Group Policy, VMware ESXi 5.5/6, SCCM 2012, Security (Firewall, Web Filtering, AV)
Due to the work environment, all candidates will be subject to DBS checks in accordance with the site policy.
Is this the next challenge for you? Apply now!
Keywords - Service desk analyst, Helpdesk Analyst, Schools ICT Technician, ICT Engineer, ICT Support, IT Technician, IT Engineer, IT Support, 2nd Line engineer, Service Desk Analyst, Field Engineer
About GreatFind Recruitment
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.
We are an equal opportunity provider
Job Description
In this role you will be responsible for:
Inbound and outbound support related telephone calls and emails from customers
Taking ownership of customer technical queries and manage these from inception to completion using the technical tools available to you
Troubleshooting and translating technical advice into easy to understand English
As required, escalate more complex technical challenges to senior technical team members
As the front line of support, deliver the ultimate customer service experience
To be successful in this role you will need to demonstrate the following skills:
You will be an authorised UK citizen or resident
Be a qualified or equivalently qualified tier 1 technical support person
Be prepared to enter into an intensive and ongoing training program upon commencement of the role
Be prepared to work harmoniously with a diverse group of highly motivated colleagues
Be able to display excellent verbal and written English skills
Technical Experience desired include but are not isolated to:
A sound understanding of technology including PCs, business IT platform networking, security software, thermal printer hardware, printer networking, SQL database administration, IT troubleshooting.
Have a sound practical understanding of Microsoft operating systems
Have intermediate or better MS Word, Excel and Outlook skills
Have used TeamViewer or similar technical support tool previously
Nice to have skills or experience would include:
A background in transport or logistics
A background in warehousing or outward goods dispatch processes
Multi-lingual abilities
Oct 29, 2018
Job Description
In this role you will be responsible for:
Inbound and outbound support related telephone calls and emails from customers
Taking ownership of customer technical queries and manage these from inception to completion using the technical tools available to you
Troubleshooting and translating technical advice into easy to understand English
As required, escalate more complex technical challenges to senior technical team members
As the front line of support, deliver the ultimate customer service experience
To be successful in this role you will need to demonstrate the following skills:
You will be an authorised UK citizen or resident
Be a qualified or equivalently qualified tier 1 technical support person
Be prepared to enter into an intensive and ongoing training program upon commencement of the role
Be prepared to work harmoniously with a diverse group of highly motivated colleagues
Be able to display excellent verbal and written English skills
Technical Experience desired include but are not isolated to:
A sound understanding of technology including PCs, business IT platform networking, security software, thermal printer hardware, printer networking, SQL database administration, IT troubleshooting.
Have a sound practical understanding of Microsoft operating systems
Have intermediate or better MS Word, Excel and Outlook skills
Have used TeamViewer or similar technical support tool previously
Nice to have skills or experience would include:
A background in transport or logistics
A background in warehousing or outward goods dispatch processes
Multi-lingual abilities
My client is a group of businesses which manages a portfolio of specialist capabilities, generating highly-differentiated solutions and products in the Defence & Aerospace, Security & Cyber, Transport and Energy markets, by applying electronic and software technologies in demanding and critical environments to meet customer needs.
My client is currently looking for an experienced "Incident Response Senior Analyst" to join their newly established Cyber-Security unit at their state of the art new offices in Cheltenham responsible for monitoring identifiers and suspect activity that indicates potential security threats.
This position requires an expert in IR with a deep understanding of real world APT tools, procedures and tactics.
Key responsibilities:
Performing in-depth forensic analysis on volatile memory or host images to identify indicators of compromise and production of subsequent actionable threat intelligence.
Experience with network analysis tools and an ability to conduct packet capture analysis
Excellent understanding of networking principles including TCP/IP, DNS etc. and commonly used Internet protocols such as SMTP, HTTP etc.
Operating systems and system administration skills in either Windows/ Solaris/ Linux
Knowledge of Intrusion Detection Systems and methods of security hacking/penetration testing
Knowledge of malware analysis and resources relating to exploit kits, techniques and CVEs
Working knowledge of at least one scripting language (Python, PHP, etc)
Experience with reviewing raw log files, data correlation, and analysis (i.e. firewall, network flow, IDS, system logs)
Key background & Experience:
3+ years' experience as a Security Analyst
Experience of intrusion detection and vulnerability analysis
Overview
Role:Incident Response Senior Analyst
Salary:up to £50,000
Location:Cheltenham
Your expertise will be rewarded with a rewarding career as my client offers top industry salaries. If this opportunity matches your skills, then please apply with your CV for immediate consideration.
Keywords:
Forensic analysis, vulnerability scanning, intrusion prevention, malware forensics, APT tools, networking, internet protocol, IP, firewall
Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
This role is a permanent position
Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy
Feb 21, 2016
My client is a group of businesses which manages a portfolio of specialist capabilities, generating highly-differentiated solutions and products in the Defence & Aerospace, Security & Cyber, Transport and Energy markets, by applying electronic and software technologies in demanding and critical environments to meet customer needs.
My client is currently looking for an experienced "Incident Response Senior Analyst" to join their newly established Cyber-Security unit at their state of the art new offices in Cheltenham responsible for monitoring identifiers and suspect activity that indicates potential security threats.
This position requires an expert in IR with a deep understanding of real world APT tools, procedures and tactics.
Key responsibilities:
Performing in-depth forensic analysis on volatile memory or host images to identify indicators of compromise and production of subsequent actionable threat intelligence.
Experience with network analysis tools and an ability to conduct packet capture analysis
Excellent understanding of networking principles including TCP/IP, DNS etc. and commonly used Internet protocols such as SMTP, HTTP etc.
Operating systems and system administration skills in either Windows/ Solaris/ Linux
Knowledge of Intrusion Detection Systems and methods of security hacking/penetration testing
Knowledge of malware analysis and resources relating to exploit kits, techniques and CVEs
Working knowledge of at least one scripting language (Python, PHP, etc)
Experience with reviewing raw log files, data correlation, and analysis (i.e. firewall, network flow, IDS, system logs)
Key background & Experience:
3+ years' experience as a Security Analyst
Experience of intrusion detection and vulnerability analysis
Overview
Role:Incident Response Senior Analyst
Salary:up to £50,000
Location:Cheltenham
Your expertise will be rewarded with a rewarding career as my client offers top industry salaries. If this opportunity matches your skills, then please apply with your CV for immediate consideration.
Keywords:
Forensic analysis, vulnerability scanning, intrusion prevention, malware forensics, APT tools, networking, internet protocol, IP, firewall
Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
This role is a permanent position
Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy