ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Title: IT Desktop SupportThe COMPANYOur client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existingteam.The ROLESupporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include; Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software InstallationThe CANDIDATEThe successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing; IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Salary: Depending on experience + Excellent Package PACKAGE includes;Pension Health CareLife InsuranceCritical Illness CoverAll from start dateThis role is commutable from:PeterboroughGranthamStamfordBourneMarket DeepingDeeping St JamesGlintonCorbyOundleWansfordOakhamColsterworthCorby GlenLangtoftBastonUppinghamWitteringBarnackKing's CliffeSouth WithamAlternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT SupportMana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.INAND1
Apr 17, 2024
Full time
Title: IT Desktop SupportThe COMPANYOur client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existingteam.The ROLESupporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include; Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software InstallationThe CANDIDATEThe successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing; IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Salary: Depending on experience + Excellent Package PACKAGE includes;Pension Health CareLife InsuranceCritical Illness CoverAll from start dateThis role is commutable from:PeterboroughGranthamStamfordBourneMarket DeepingDeeping St JamesGlintonCorbyOundleWansfordOakhamColsterworthCorby GlenLangtoftBastonUppinghamWitteringBarnackKing's CliffeSouth WithamAlternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT SupportMana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.INAND1
2nd Line Service Engineer A fantastic opportunity arisen for an 2nd Line Service Engineer to join national IT Support company based in Kings Lynn. Our client is UK's leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team we believe that a teamwork environment fosters friendship, loyalty, cooperation, and ability to create the strongest of teams! As a 2nd line engineer your role will be a mix of working on client projects and service desk escalations, On-Site Installations. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member of the team. Main Responsibilities for a 2nd Line Service Engineer: To provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible. On-site support and installation of hardware and software. To specify, recommend, provide, configure, and implement many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements. To provide mentoring and support to other members of the team. To contribute to the production of standard configurations, documentation, and procedures in order to streamline processes and produce efficiencies within the company. Building and maintaining relationships with clients. To implement technical solutions for client and internal projects. Remote monitoring client infrastructure though our RRM system About the successful 2nd Line Service Engineer: Experience of customer service, building and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. Knowledge of helpdesk/PSA/RMM systems and an ability to adapt to new software/programs. A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure. A good broad knowledge of networking technologies and concepts such as LAN/WAN, DHCP etc. What we offer in return to the successful 2nd Line Service Engineer: Monday-Friday Salary £30000 + depending on the experience 25 Days Annual Leave per year plus bank holidays. Extensive training If you are a passionate about the IT and Cyber Security and want to be part of fantastic team, please do not hesitate to contact us for more details! Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
2nd Line Service Engineer A fantastic opportunity arisen for an 2nd Line Service Engineer to join national IT Support company based in Kings Lynn. Our client is UK's leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team we believe that a teamwork environment fosters friendship, loyalty, cooperation, and ability to create the strongest of teams! As a 2nd line engineer your role will be a mix of working on client projects and service desk escalations, On-Site Installations. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member of the team. Main Responsibilities for a 2nd Line Service Engineer: To provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible. On-site support and installation of hardware and software. To specify, recommend, provide, configure, and implement many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements. To provide mentoring and support to other members of the team. To contribute to the production of standard configurations, documentation, and procedures in order to streamline processes and produce efficiencies within the company. Building and maintaining relationships with clients. To implement technical solutions for client and internal projects. Remote monitoring client infrastructure though our RRM system About the successful 2nd Line Service Engineer: Experience of customer service, building and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. Knowledge of helpdesk/PSA/RMM systems and an ability to adapt to new software/programs. A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure. A good broad knowledge of networking technologies and concepts such as LAN/WAN, DHCP etc. What we offer in return to the successful 2nd Line Service Engineer: Monday-Friday Salary £30000 + depending on the experience 25 Days Annual Leave per year plus bank holidays. Extensive training If you are a passionate about the IT and Cyber Security and want to be part of fantastic team, please do not hesitate to contact us for more details! Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.
Title: IT Desktop Support The COMPANY Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing team. The ROLE Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include; Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation The CANDIDATE The successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing; IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Salary: Depending on experience + Excellent Package PACKAGE includes; Pension Health Care Life Insurance Critical Illness Cover All from start date This role is commutable from: Peterborough Grantham Stamford Bourne Market Deeping Deeping St James Glinton Corby Oundle Wansford Oakham Colsterworth Corby Glen Langtoft Baston Uppingham Wittering Barnack King's Cliffe South Witham Alternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT Support Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. INAND1
Apr 17, 2024
Full time
Title: IT Desktop Support The COMPANY Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing team. The ROLE Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include; Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation The CANDIDATE The successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing; IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Salary: Depending on experience + Excellent Package PACKAGE includes; Pension Health Care Life Insurance Critical Illness Cover All from start date This role is commutable from: Peterborough Grantham Stamford Bourne Market Deeping Deeping St James Glinton Corby Oundle Wansford Oakham Colsterworth Corby Glen Langtoft Baston Uppingham Wittering Barnack King's Cliffe South Witham Alternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT Support Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. INAND1
Job Title: 3rd Line Support Engineer Location: Farringdon, London Job Type: Full-Time Permanent Salary: 42,412 - 44,644 About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This ro le: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation?s users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. If you are interested in this role, please take a look at our attached job description and apply with an updated version of your CV. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Apr 17, 2024
Full time
Job Title: 3rd Line Support Engineer Location: Farringdon, London Job Type: Full-Time Permanent Salary: 42,412 - 44,644 About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This ro le: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation?s users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. If you are interested in this role, please take a look at our attached job description and apply with an updated version of your CV. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Service Desk Engineer - Manufacturing Company - £38k + Package 2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to the IT Operations & Infrastructure Manager, the service desk engineer will ensure that solutions are well-maintained and supportable. This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies. An excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic. Overview: Permanent role with a salary of up to £38k basic + benefits package. Fully onsite position, no hybrid options available. Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team. Working hours are Monday-Friday, 8:00am - 4:30pm. Available for out of hours support for any critical production issues. Requirements: Experience providing 2nd line technical support and desk side support Windows Server/Print Services Active Directory Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft Operating system Proficient knowledge in Printer Hardware Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices Proficient knowledge in Ticketing software Microsoft Office & Office 365 applications Desired Skills: VMware virtualisation knowledge. Network and server hardware and components IT qualifications may include A+ Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in desktop area Microsoft Office Specialist (MOS) certification
Apr 17, 2024
Full time
Service Desk Engineer - Manufacturing Company - £38k + Package 2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to the IT Operations & Infrastructure Manager, the service desk engineer will ensure that solutions are well-maintained and supportable. This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies. An excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic. Overview: Permanent role with a salary of up to £38k basic + benefits package. Fully onsite position, no hybrid options available. Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team. Working hours are Monday-Friday, 8:00am - 4:30pm. Available for out of hours support for any critical production issues. Requirements: Experience providing 2nd line technical support and desk side support Windows Server/Print Services Active Directory Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft Operating system Proficient knowledge in Printer Hardware Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices Proficient knowledge in Ticketing software Microsoft Office & Office 365 applications Desired Skills: VMware virtualisation knowledge. Network and server hardware and components IT qualifications may include A+ Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in desktop area Microsoft Office Specialist (MOS) certification
2nd Level IT Support Location: Aberdeen Job type: 9-12 months contract Are you a 2nd Level IT Support and looking for your next Contract opportunity? Our client is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets and they are looking for a 2nd Level IT Support in the Aberdeen area. The is a 12 month contract opportunity. You will provide 2nd Line technical support to internal customers, assisting them with hardware and software problems via phone, email or onsite. MAIN RESPONSIBILITIES: Provide email, telephone, remote, and in-person IT support, with a high level of customer service. Build, configuration, and deployment of PCs, desk phones, and mobile phones - including associated software & operating systems. Maintenance & support of the above devices, and all other hardware & devices related to desktop infrastructure. Maintenance & support of software applications ensuring it's patched in line with business cyber essential agreements removing any unsupported applications. Take ownership of assigned tickets and see them through to completion or escalate to the relevant team. Update assigned tickets with attempted work, and that fixes & resolutions are documented in the closing notes. Act as technical escalation point for 1st line support analyst. Work with approved vendors and suppliers and arrange site visits when required. Create & maintain documentation and user training materials relevant to IT Support. Flexible approach to IT support coverage, and remote site visit - as one part of the wider support team. Experience and Qualifications Relevant 2nd Line/Desktop support experience within medium or large businesses Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10) Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint) Experience using Office 365, Identify Manager, Mobile Device Management ,Build Deployment Solutions. Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation) Understanding of PC hardware set-up and configuration Understanding of common network concepts. What's next? The list of responsibilities and benefits are not exhaustive. Please send your CV and contact me straightaway if this role sounds like it could be your next career move and I will tell you all about it. This vacancy is being advertised by Belcan
Apr 17, 2024
Contractor
2nd Level IT Support Location: Aberdeen Job type: 9-12 months contract Are you a 2nd Level IT Support and looking for your next Contract opportunity? Our client is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets and they are looking for a 2nd Level IT Support in the Aberdeen area. The is a 12 month contract opportunity. You will provide 2nd Line technical support to internal customers, assisting them with hardware and software problems via phone, email or onsite. MAIN RESPONSIBILITIES: Provide email, telephone, remote, and in-person IT support, with a high level of customer service. Build, configuration, and deployment of PCs, desk phones, and mobile phones - including associated software & operating systems. Maintenance & support of the above devices, and all other hardware & devices related to desktop infrastructure. Maintenance & support of software applications ensuring it's patched in line with business cyber essential agreements removing any unsupported applications. Take ownership of assigned tickets and see them through to completion or escalate to the relevant team. Update assigned tickets with attempted work, and that fixes & resolutions are documented in the closing notes. Act as technical escalation point for 1st line support analyst. Work with approved vendors and suppliers and arrange site visits when required. Create & maintain documentation and user training materials relevant to IT Support. Flexible approach to IT support coverage, and remote site visit - as one part of the wider support team. Experience and Qualifications Relevant 2nd Line/Desktop support experience within medium or large businesses Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10) Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint) Experience using Office 365, Identify Manager, Mobile Device Management ,Build Deployment Solutions. Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation) Understanding of PC hardware set-up and configuration Understanding of common network concepts. What's next? The list of responsibilities and benefits are not exhaustive. Please send your CV and contact me straightaway if this role sounds like it could be your next career move and I will tell you all about it. This vacancy is being advertised by Belcan
Service Desk Engineer - Manufacturing Company - £38k + Package 2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to the IT Operations & Infrastructure Manager, the service desk engineer will ensure that solutions are well-maintained and supportable.This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies. An excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic. Overview: Permanent role with a salary of up to £38k basic + benefits package. Fully onsite position, no hybrid options available. Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team. Working hours are Monday-Friday, 8:00am - 4:30pm. Available for out of hours support for any critical production issues. Requirements: Experience providing 2nd line technical support and desk side support Windows Server / Print Services Active Directory Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft Operating system Proficient knowledge in Printer Hardware Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices Proficient knowledge in Ticketing software Microsoft Office & Office 365 applications Desired Skills: VMware virtualisation knowledge. Network and server hardware and components IT qualifications may include A+ Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in desktop area Microsoft Office Specialist (MOS) certification
Apr 17, 2024
Full time
Service Desk Engineer - Manufacturing Company - £38k + Package 2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to the IT Operations & Infrastructure Manager, the service desk engineer will ensure that solutions are well-maintained and supportable.This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies. An excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic. Overview: Permanent role with a salary of up to £38k basic + benefits package. Fully onsite position, no hybrid options available. Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team. Working hours are Monday-Friday, 8:00am - 4:30pm. Available for out of hours support for any critical production issues. Requirements: Experience providing 2nd line technical support and desk side support Windows Server / Print Services Active Directory Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft Operating system Proficient knowledge in Printer Hardware Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices Proficient knowledge in Ticketing software Microsoft Office & Office 365 applications Desired Skills: VMware virtualisation knowledge. Network and server hardware and components IT qualifications may include A+ Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in desktop area Microsoft Office Specialist (MOS) certification
Role: Desktop Support Location: Central London (Onsite) Benefits: 35,000 - 40,000 + Benefits We are currently on the lookout for a Desktop Support professional with 1st and 2nd line support experience to join a growing MSP organisation in London. This position will require you to be onsite 5 days per week and the right candidate will have excellent IT skills and a strong background in a support role. Responsibilities : Provide technical support for desktop hardware, software, and peripherals Diagnose and resolve hardware, software, and network issues Communicate effectively with clients and manage support tickets Conducting Office 365 administration tasks Install, configure, and update desktop operating systems and software Perform hardware maintenance and ensure security compliance Provide remote assistance and document troubleshooting procedures Train end-users on desktop operations and software usage Stay updated on industry trends and best practices Experience: At least 2 years of administering M365. Software installation and troubleshooting Experience in Active Directory Patch management Skills: Great communication skills, both written and verbal. Competent escalation management Flexible attitude Ability to prioritise tasks
Apr 17, 2024
Full time
Role: Desktop Support Location: Central London (Onsite) Benefits: 35,000 - 40,000 + Benefits We are currently on the lookout for a Desktop Support professional with 1st and 2nd line support experience to join a growing MSP organisation in London. This position will require you to be onsite 5 days per week and the right candidate will have excellent IT skills and a strong background in a support role. Responsibilities : Provide technical support for desktop hardware, software, and peripherals Diagnose and resolve hardware, software, and network issues Communicate effectively with clients and manage support tickets Conducting Office 365 administration tasks Install, configure, and update desktop operating systems and software Perform hardware maintenance and ensure security compliance Provide remote assistance and document troubleshooting procedures Train end-users on desktop operations and software usage Stay updated on industry trends and best practices Experience: At least 2 years of administering M365. Software installation and troubleshooting Experience in Active Directory Patch management Skills: Great communication skills, both written and verbal. Competent escalation management Flexible attitude Ability to prioritise tasks
Desktop Support Engineer Opus is proud to be the exclusive partner of an esteemed Industrial Services provider based in Avonmouth, currently seeking an IT Support Engineer to join their team. This role involves covering 1st to 2nd line responsibilities within the service desk.This is more than just a job; it's an opportunity to carve out a fulfilling career path within the organisation. Their support team is committed to nurturing and developing technologists, offering avenues for growth into roles such as IT Leadership, Platform Engineering, AI, and Software Development. Your responsibilities will include: Providing 1st line to 2nd line resolution of user-reported issues. Troubleshooting Windows operating system and application issues. Basic Mobile Device Management (MDM) administration of Apple Devices. Configuring and deploying laptops and Apple mobile devices. Supporting deployment and updates of software. Troubleshooting hardware and software faults. Installing and configuring new end-user devices to company standards. Demonstrating excellent customer-facing skills and the ability to prioritise workload effectively. You'll have the following skills: Experience with Windows 10 and Apple iPhone iOS/iPadOS. Proficiency with MS Office 365 Packages. Familiarity with Active Directory and group policies. Additional Information: A UK driving license with access to a vehicle is required for this role. Right to work in the UK is essential; unfortunately, sponsorship is not available. This is primarily an office-based role, with occasional hybrid working opportunities. What's in it for you? L&D opportunities Pension 25 days annual leave EV Car scheme Team socials - sporting and music events Employee discounts Next Steps: If you're ready to take the next step in your career, please apply. For any inquiries, feel free to contact George Aldridge at . The recruitment process begins with a 30-minute Teams call, followed by an onsite face-to-face interview lasting approximately one hour. We aim to onboard the successful candidate by early May.
Apr 17, 2024
Full time
Desktop Support Engineer Opus is proud to be the exclusive partner of an esteemed Industrial Services provider based in Avonmouth, currently seeking an IT Support Engineer to join their team. This role involves covering 1st to 2nd line responsibilities within the service desk.This is more than just a job; it's an opportunity to carve out a fulfilling career path within the organisation. Their support team is committed to nurturing and developing technologists, offering avenues for growth into roles such as IT Leadership, Platform Engineering, AI, and Software Development. Your responsibilities will include: Providing 1st line to 2nd line resolution of user-reported issues. Troubleshooting Windows operating system and application issues. Basic Mobile Device Management (MDM) administration of Apple Devices. Configuring and deploying laptops and Apple mobile devices. Supporting deployment and updates of software. Troubleshooting hardware and software faults. Installing and configuring new end-user devices to company standards. Demonstrating excellent customer-facing skills and the ability to prioritise workload effectively. You'll have the following skills: Experience with Windows 10 and Apple iPhone iOS/iPadOS. Proficiency with MS Office 365 Packages. Familiarity with Active Directory and group policies. Additional Information: A UK driving license with access to a vehicle is required for this role. Right to work in the UK is essential; unfortunately, sponsorship is not available. This is primarily an office-based role, with occasional hybrid working opportunities. What's in it for you? L&D opportunities Pension 25 days annual leave EV Car scheme Team socials - sporting and music events Employee discounts Next Steps: If you're ready to take the next step in your career, please apply. For any inquiries, feel free to contact George Aldridge at . The recruitment process begins with a 30-minute Teams call, followed by an onsite face-to-face interview lasting approximately one hour. We aim to onboard the successful candidate by early May.
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Apr 17, 2024
Contractor
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
2nd Line Support Engineer - Leighton Buzzard Salary: Up to £35,000 per annum Our client, a dynamic and rapidly growing company, is seeking a highly skilled 2nd Line Support Engineer to join their talented IT team. This is an exciting opportunity for an individual with a passion for technology and a proven track record in providing excellent IT support. Responsibilities: Provide second-line technical support to end-users, resolving hardware and software issues promptly and effectively. Manage and troubleshoot Active Directory, Office 365, Team Viewer, and Adobe-related problems. Collaborate with the IT team to ensure seamless delivery of IT services. Handle escalated support issues and work towards timely resolution. Maintain and update documentation related to IT processes and procedures. Assist in the evaluation and implementation of new technologies. Collaborate with other teams to contribute to ongoing projects. Requirements: Proven experience as a 2nd Line Support Engineer or similar role. Strong proficiency in Active Directory, Office 365, Team Viewer, and Adobe products. Experience with Azure is a definite plus. Excellent problem-solving skills and a proactive approach to IT issues. Strong communication skills, with the ability to explain technical concepts to non-technical users. Ability to prioritize and manage multiple tasks in a fast-paced environment. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+, etc.) are advantageous. Benefits: Competitive salary up to £35,000 per annum. Opportunity for professional development and training. A collaborative and innovative working environment. Company-sponsored events and social activities. Pension scheme and other benefits.If you are a dedicated and experienced 2nd Line Support Engineer looking to take your career to the next level, we want to hear from you. Apply now by submitting your CV and a cover letter detailing your relevant experience. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
2nd Line Support Engineer - Leighton Buzzard Salary: Up to £35,000 per annum Our client, a dynamic and rapidly growing company, is seeking a highly skilled 2nd Line Support Engineer to join their talented IT team. This is an exciting opportunity for an individual with a passion for technology and a proven track record in providing excellent IT support. Responsibilities: Provide second-line technical support to end-users, resolving hardware and software issues promptly and effectively. Manage and troubleshoot Active Directory, Office 365, Team Viewer, and Adobe-related problems. Collaborate with the IT team to ensure seamless delivery of IT services. Handle escalated support issues and work towards timely resolution. Maintain and update documentation related to IT processes and procedures. Assist in the evaluation and implementation of new technologies. Collaborate with other teams to contribute to ongoing projects. Requirements: Proven experience as a 2nd Line Support Engineer or similar role. Strong proficiency in Active Directory, Office 365, Team Viewer, and Adobe products. Experience with Azure is a definite plus. Excellent problem-solving skills and a proactive approach to IT issues. Strong communication skills, with the ability to explain technical concepts to non-technical users. Ability to prioritize and manage multiple tasks in a fast-paced environment. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+, etc.) are advantageous. Benefits: Competitive salary up to £35,000 per annum. Opportunity for professional development and training. A collaborative and innovative working environment. Company-sponsored events and social activities. Pension scheme and other benefits.If you are a dedicated and experienced 2nd Line Support Engineer looking to take your career to the next level, we want to hear from you. Apply now by submitting your CV and a cover letter detailing your relevant experience. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Desktop Support Engineer Up to 35,000 Warrington We have a new opportunity for an experienced Desktop / IT Support Engineer to join a large & successful engineering company to provide user support to around 3000 users based in the UK. Working within an established team of 8 support engineers, your role will be broad and varied, from analysing and resolving end user hardware, software and connectivity issues both desk-side and remote users. The company have a structured training and development plan and a range of opportunities for career progression across the business. They will fund any accreditations or learning required for the role including Microsoft certifications. About You: We are looking for applicants who have experience in a Microsoft Windows environment working at 1st & 2nd line support. You will have experience of: Windows 10/11, MS Office Suite, Office 365. Furthermore, current knowledge of PC hardware and the ability to set up, configure, and rebuild workstations will be useful experience for this role. Knowledge of network technologies. An understanding of PC BIOS and configuring PC and workstation builds. Driving licence is essential as some work will be off site with remote PC builds/Off site Configs. - Milage is paid for by the company. Ticketing System Experience - Pref ServiceNow. Exposures with TCP/IP commands/SCCM/Troubleshooting Skill You will also possess excellent customer relationship, communications and interpersonal skills with prior experience in a similar IT desktop or service role. Working hours; 37.5 per week between the hours of 8am and 6pm depending on your preference. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 16, 2024
Full time
Desktop Support Engineer Up to 35,000 Warrington We have a new opportunity for an experienced Desktop / IT Support Engineer to join a large & successful engineering company to provide user support to around 3000 users based in the UK. Working within an established team of 8 support engineers, your role will be broad and varied, from analysing and resolving end user hardware, software and connectivity issues both desk-side and remote users. The company have a structured training and development plan and a range of opportunities for career progression across the business. They will fund any accreditations or learning required for the role including Microsoft certifications. About You: We are looking for applicants who have experience in a Microsoft Windows environment working at 1st & 2nd line support. You will have experience of: Windows 10/11, MS Office Suite, Office 365. Furthermore, current knowledge of PC hardware and the ability to set up, configure, and rebuild workstations will be useful experience for this role. Knowledge of network technologies. An understanding of PC BIOS and configuring PC and workstation builds. Driving licence is essential as some work will be off site with remote PC builds/Off site Configs. - Milage is paid for by the company. Ticketing System Experience - Pref ServiceNow. Exposures with TCP/IP commands/SCCM/Troubleshooting Skill You will also possess excellent customer relationship, communications and interpersonal skills with prior experience in a similar IT desktop or service role. Working hours; 37.5 per week between the hours of 8am and 6pm depending on your preference. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
2nd Line Support Engineer - Leighton Buzzard Salary: Up to 35,000 per annum Our client, a dynamic and rapidly growing company, is seeking a highly skilled 2nd Line Support Engineer to join their talented IT team. This is an exciting opportunity for an individual with a passion for technology and a proven track record in providing excellent IT support. Responsibilities: Provide second-line technical support to end-users, resolving hardware and software issues promptly and effectively. Manage and troubleshoot Active Directory, Office 365, Team Viewer, and Adobe-related problems. Collaborate with the IT team to ensure seamless delivery of IT services. Handle escalated support issues and work towards timely resolution. Maintain and update documentation related to IT processes and procedures. Assist in the evaluation and implementation of new technologies. Collaborate with other teams to contribute to ongoing projects. Requirements: Proven experience as a 2nd Line Support Engineer or similar role. Strong proficiency in Active Directory, Office 365, Team Viewer, and Adobe products. Experience with Azure is a definite plus. Excellent problem-solving skills and a proactive approach to IT issues. Strong communication skills, with the ability to explain technical concepts to non-technical users. Ability to prioritize and manage multiple tasks in a fast-paced environment. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+, etc.) are advantageous. Benefits: Competitive salary up to 35,000 per annum. Opportunity for professional development and training. A collaborative and innovative working environment. Company-sponsored events and social activities. Pension scheme and other benefits. If you are a dedicated and experienced 2nd Line Support Engineer looking to take your career to the next level, we want to hear from you. Apply now by submitting your CV and a cover letter detailing your relevant experience. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Apr 16, 2024
Full time
2nd Line Support Engineer - Leighton Buzzard Salary: Up to 35,000 per annum Our client, a dynamic and rapidly growing company, is seeking a highly skilled 2nd Line Support Engineer to join their talented IT team. This is an exciting opportunity for an individual with a passion for technology and a proven track record in providing excellent IT support. Responsibilities: Provide second-line technical support to end-users, resolving hardware and software issues promptly and effectively. Manage and troubleshoot Active Directory, Office 365, Team Viewer, and Adobe-related problems. Collaborate with the IT team to ensure seamless delivery of IT services. Handle escalated support issues and work towards timely resolution. Maintain and update documentation related to IT processes and procedures. Assist in the evaluation and implementation of new technologies. Collaborate with other teams to contribute to ongoing projects. Requirements: Proven experience as a 2nd Line Support Engineer or similar role. Strong proficiency in Active Directory, Office 365, Team Viewer, and Adobe products. Experience with Azure is a definite plus. Excellent problem-solving skills and a proactive approach to IT issues. Strong communication skills, with the ability to explain technical concepts to non-technical users. Ability to prioritize and manage multiple tasks in a fast-paced environment. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+, etc.) are advantageous. Benefits: Competitive salary up to 35,000 per annum. Opportunity for professional development and training. A collaborative and innovative working environment. Company-sponsored events and social activities. Pension scheme and other benefits. If you are a dedicated and experienced 2nd Line Support Engineer looking to take your career to the next level, we want to hear from you. Apply now by submitting your CV and a cover letter detailing your relevant experience. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
The company: This business creates solutions for international businesses across the UK. They provide Cloud, M365 and Cyber Solutions, and have huge growth plans for FY 23/34. You will have the opportunity to progress through routes like 3rd line support, cloud architecture and cyber security. The role: This role would be best suited to someone who has started their career in 2nd line support and advanced their career in Cloud Technologies and Virtualisation . You must have a keen desire to progress throughout the company through consistent training and aiming towards accreditations and certifications. You must be an excellent communicator, putting the customer first and working with your teammates to collaborate on issues. You must have a keen desire to complete assigned work and objectives alongside a willingness to renew vendor partner qualifications. Duties & Responsibilities: Escalation point for the 1st line support team providing fast timely response. Monitoring of hardware remotely, and technical troubleshooting Active Directory & Office365 user management. Remote Desktop & Citrix session management. Ticket queue management & driving ticket closure within SLA. Customer focussed approach to troubleshooting Daily backup checks, seeking guidance from senior technical staff where required. Ownership of escalated issues from our proactive alerting systems. Required skills: Resolving complex tickets in a timely manner Microsoft Office 365 Active directory administration Experience working with Windows Server 2016+ Desktop troubleshooting and support Experience working with cloud technologies (Azure) Knowledge of virtualisation - VMWare, Hyper V, Vsphere Exposure to Citrix/ RDS environments Benefits include: Unlimited annual leave (yes seriously) Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing benefits Great pension scheme Employee discount and freebies Quarterly Staff awards Hiking trips And more Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion
Apr 16, 2024
Full time
The company: This business creates solutions for international businesses across the UK. They provide Cloud, M365 and Cyber Solutions, and have huge growth plans for FY 23/34. You will have the opportunity to progress through routes like 3rd line support, cloud architecture and cyber security. The role: This role would be best suited to someone who has started their career in 2nd line support and advanced their career in Cloud Technologies and Virtualisation . You must have a keen desire to progress throughout the company through consistent training and aiming towards accreditations and certifications. You must be an excellent communicator, putting the customer first and working with your teammates to collaborate on issues. You must have a keen desire to complete assigned work and objectives alongside a willingness to renew vendor partner qualifications. Duties & Responsibilities: Escalation point for the 1st line support team providing fast timely response. Monitoring of hardware remotely, and technical troubleshooting Active Directory & Office365 user management. Remote Desktop & Citrix session management. Ticket queue management & driving ticket closure within SLA. Customer focussed approach to troubleshooting Daily backup checks, seeking guidance from senior technical staff where required. Ownership of escalated issues from our proactive alerting systems. Required skills: Resolving complex tickets in a timely manner Microsoft Office 365 Active directory administration Experience working with Windows Server 2016+ Desktop troubleshooting and support Experience working with cloud technologies (Azure) Knowledge of virtualisation - VMWare, Hyper V, Vsphere Exposure to Citrix/ RDS environments Benefits include: Unlimited annual leave (yes seriously) Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing benefits Great pension scheme Employee discount and freebies Quarterly Staff awards Hiking trips And more Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion
A well-known TV Production Company seeking an IT Support Technician to help provide 1 st support to users within the group. This role is based in London and supports multiple group locations in London ensuring systems are maintained and supported to the highest standards. This is the perfect role to progress in time into a 2nd Line Engineer, the company offers great career progression (they've a large IT Team!) and the role is paying up to £30,000 plus offering great benefits. The role is hybrid, meaning the 50% of the time you'll be required to be in the office (central London, near Holborn), 50% of the time you'll be working from home. Role Responsibilities: Answering support requests via the IT service desk, by phone and face to face. To take ownership of support requests, ensuring they are logged and updated in appropriate systems. To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated. Administration of identity platforms including Active Directory and Okta to set up user accounts and manage access permissions. Configure and build end user devices in a timely fashion, for deployment at scale. Carry out day to day maintenance, administration and support on end user devices including laptops, desktops and mobiles/tablets. Contribute to the growing Tech Ops knowledgebase, updating both internal and customer facing documentation. Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice. Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards Some travel within the UK may be required. On occasion may need to work outside of normal office hours and will be required to be part of on an on-call weekend rota. Required skills and experience: ITIL 4 certified to Foundation level or a demonstrable understanding of key principles Recent experience of working in a tech support role, preferably in a media business Strong troubleshooting skills, particularly around hardware, software and networking Proficient in modern operating systems including Windows 10 and macOS Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP Experience of Office 365 and G Suite
Apr 16, 2024
Full time
A well-known TV Production Company seeking an IT Support Technician to help provide 1 st support to users within the group. This role is based in London and supports multiple group locations in London ensuring systems are maintained and supported to the highest standards. This is the perfect role to progress in time into a 2nd Line Engineer, the company offers great career progression (they've a large IT Team!) and the role is paying up to £30,000 plus offering great benefits. The role is hybrid, meaning the 50% of the time you'll be required to be in the office (central London, near Holborn), 50% of the time you'll be working from home. Role Responsibilities: Answering support requests via the IT service desk, by phone and face to face. To take ownership of support requests, ensuring they are logged and updated in appropriate systems. To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated. Administration of identity platforms including Active Directory and Okta to set up user accounts and manage access permissions. Configure and build end user devices in a timely fashion, for deployment at scale. Carry out day to day maintenance, administration and support on end user devices including laptops, desktops and mobiles/tablets. Contribute to the growing Tech Ops knowledgebase, updating both internal and customer facing documentation. Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice. Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards Some travel within the UK may be required. On occasion may need to work outside of normal office hours and will be required to be part of on an on-call weekend rota. Required skills and experience: ITIL 4 certified to Foundation level or a demonstrable understanding of key principles Recent experience of working in a tech support role, preferably in a media business Strong troubleshooting skills, particularly around hardware, software and networking Proficient in modern operating systems including Windows 10 and macOS Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP Experience of Office 365 and G Suite
Senior Microsoft 365 Engineer - Remote £50,000 - £70,000 per annum, plus excellent benefits, health care, pension, certifications, and learning opportunities Are you a seasoned Microsoft 365 Engineer with a passion for complex deployments, troubleshooting, and supporting team growth? Are you ready to take on a remote role that offers excellent benefits, a dynamic work environment, and the opportunity to contribute to ground-breaking projects? I'm looking to talk to you about your next role in MS365 Engineering and Configuration My Client are committed to pioneering technology excellence. We provide an innovative and collaborative environment where professionals can thrive. As a Senior Microsoft 365 Engineer, you'll play a crucial role in building robust solutions, supporting team growth, and contributing to the success of our dynamic organization, in an environment where radical candour and disruptive innovation are central tennants of a progressive and exciting role. Responsibilities: As a Senior Microsoft 365 Engineer, your duties will include, but are not limited to: Building robust solutions based on MS365 architects' designs. Collaborating closely with the engineering team to deliver technical solutions. Application packaging for deployment to a zero-trust Windows and Mac estate. Managing and overseeing Azure AD, Office 365, and Kandji MDM. Scripting PowerShell (Windows), Bash, and Shell (Mac) automations. Responding as a T2 resource to MS365, MDM, and Azure-related tickets. Implementing cross-tool integrations (SSO, data sharing, automation). Supporting the deployment, onboarding, and offboarding of end-users. Advocating for improved use of tooling. Undertaking ad-hoc projects and other activities as required. Working with the project manager, Technology manager, and other stakeholders to establish delivery approaches and plans. Supporting the Project Manager and Project Team in building and deploying designed solutions. System Administration: Microsoft Intune Kandji (Mac MDM) Azure Ensuring end-user devices are fully supported and effectively managed. Supporting the service desk: Assisting the Service Desk for call escalation and 3rd line support when necessary. Writing internal documentation to aid in the development of service desk engineers. Training and mentoring 1st/2nd line engineers. Desirable Qualifications, we'd LOVE to see Degree in Computer Science, Information Technology, or equivalent job experience. Microsoft 365 Certified: Modern Desktop Administrator Associate. Any expert-level M365 and/or Azure certifications are very advantageous. Confidently writing PowerShell scripts that automate environment standup. Experience & Skills we'd be keen to see on the CV Strong knowledge of all MS365 offerings and some Azure offerings. Ideally some experience in ITIL v3/v4. Willingness to work with leadership to develop a technical roadmap. Ability to work through diagnostic issues and assist in development. Excellent knowledge of the Microsoft Azure platform, particularly Intune. Excellent teamwork skills balanced with the ability to work independently. To connect with us and explore this exciting opportunity further, please reach out to us on LinkedIn or email me directly at axata (dot) gurung (at) circlerecruitment (dot) com. We eagerly await your application and the potential to welcome you to our team. Happy job hunting! Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 16, 2024
Full time
Senior Microsoft 365 Engineer - Remote £50,000 - £70,000 per annum, plus excellent benefits, health care, pension, certifications, and learning opportunities Are you a seasoned Microsoft 365 Engineer with a passion for complex deployments, troubleshooting, and supporting team growth? Are you ready to take on a remote role that offers excellent benefits, a dynamic work environment, and the opportunity to contribute to ground-breaking projects? I'm looking to talk to you about your next role in MS365 Engineering and Configuration My Client are committed to pioneering technology excellence. We provide an innovative and collaborative environment where professionals can thrive. As a Senior Microsoft 365 Engineer, you'll play a crucial role in building robust solutions, supporting team growth, and contributing to the success of our dynamic organization, in an environment where radical candour and disruptive innovation are central tennants of a progressive and exciting role. Responsibilities: As a Senior Microsoft 365 Engineer, your duties will include, but are not limited to: Building robust solutions based on MS365 architects' designs. Collaborating closely with the engineering team to deliver technical solutions. Application packaging for deployment to a zero-trust Windows and Mac estate. Managing and overseeing Azure AD, Office 365, and Kandji MDM. Scripting PowerShell (Windows), Bash, and Shell (Mac) automations. Responding as a T2 resource to MS365, MDM, and Azure-related tickets. Implementing cross-tool integrations (SSO, data sharing, automation). Supporting the deployment, onboarding, and offboarding of end-users. Advocating for improved use of tooling. Undertaking ad-hoc projects and other activities as required. Working with the project manager, Technology manager, and other stakeholders to establish delivery approaches and plans. Supporting the Project Manager and Project Team in building and deploying designed solutions. System Administration: Microsoft Intune Kandji (Mac MDM) Azure Ensuring end-user devices are fully supported and effectively managed. Supporting the service desk: Assisting the Service Desk for call escalation and 3rd line support when necessary. Writing internal documentation to aid in the development of service desk engineers. Training and mentoring 1st/2nd line engineers. Desirable Qualifications, we'd LOVE to see Degree in Computer Science, Information Technology, or equivalent job experience. Microsoft 365 Certified: Modern Desktop Administrator Associate. Any expert-level M365 and/or Azure certifications are very advantageous. Confidently writing PowerShell scripts that automate environment standup. Experience & Skills we'd be keen to see on the CV Strong knowledge of all MS365 offerings and some Azure offerings. Ideally some experience in ITIL v3/v4. Willingness to work with leadership to develop a technical roadmap. Ability to work through diagnostic issues and assist in development. Excellent knowledge of the Microsoft Azure platform, particularly Intune. Excellent teamwork skills balanced with the ability to work independently. To connect with us and explore this exciting opportunity further, please reach out to us on LinkedIn or email me directly at axata (dot) gurung (at) circlerecruitment (dot) com. We eagerly await your application and the potential to welcome you to our team. Happy job hunting! Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Apr 16, 2024
Full time
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
1st / 2nd Line IT Support Engineer. Based in Wembley my client is recruiting for an 1st / 2nd Line IT Support Engineer. This role offers 2 days remote with 3 days site-based working. You must have at least 3 years plus recent experience within a similar IT Support Engineer / 1st and 2nd Line IT Support role - please only send in your CV if you have this experience and live close to Wembley ! Salary: £33k-£35k + £2k On-Call Allowance after settling in period + Benefits Please note: There will be a requirement to travel to different sites to cover, projects, meetings, etc. You must also have a flexible approach to working hours as the role does require out of hours support and weekend work (You will be on call 1 week in every 4 or 5 weeks after you have settled into the role but you will receive an extra £2k on-call allowance). You must have: Excellent communication and interpersonal skills. At least 3 years IT support experience in a similar role. Windows 10/Windows 11. Active Directory. Good analytical and organisational skills. Working knowledge of Microsoft Desktop OS. Good working knowledge of Microsoft 365 applications. Good working knowledge MS Teams. Working knowledge of Wi-Fi in a commercial environment. Role involves: Provide 1st/2nd line support for end users. To assist with the development and implementation of IT policies and procedures. Day to day administration of the networks hardware, software, infrastructure and end users. To assist with IT Network and Systems issues. To provide remote monitoring and on-site system support. To support the EPOS, ticketing and telephone system applications. To monitor IT security and support the administration functions. To support a number of IT projects, upgrade and change programmes. Ensure Backups are working correctly. Management of Spam/Anti-virus systems To carry out other duties as required. Please send your CV ASAP and I will get back to you!
Apr 16, 2024
Full time
1st / 2nd Line IT Support Engineer. Based in Wembley my client is recruiting for an 1st / 2nd Line IT Support Engineer. This role offers 2 days remote with 3 days site-based working. You must have at least 3 years plus recent experience within a similar IT Support Engineer / 1st and 2nd Line IT Support role - please only send in your CV if you have this experience and live close to Wembley ! Salary: £33k-£35k + £2k On-Call Allowance after settling in period + Benefits Please note: There will be a requirement to travel to different sites to cover, projects, meetings, etc. You must also have a flexible approach to working hours as the role does require out of hours support and weekend work (You will be on call 1 week in every 4 or 5 weeks after you have settled into the role but you will receive an extra £2k on-call allowance). You must have: Excellent communication and interpersonal skills. At least 3 years IT support experience in a similar role. Windows 10/Windows 11. Active Directory. Good analytical and organisational skills. Working knowledge of Microsoft Desktop OS. Good working knowledge of Microsoft 365 applications. Good working knowledge MS Teams. Working knowledge of Wi-Fi in a commercial environment. Role involves: Provide 1st/2nd line support for end users. To assist with the development and implementation of IT policies and procedures. Day to day administration of the networks hardware, software, infrastructure and end users. To assist with IT Network and Systems issues. To provide remote monitoring and on-site system support. To support the EPOS, ticketing and telephone system applications. To monitor IT security and support the administration functions. To support a number of IT projects, upgrade and change programmes. Ensure Backups are working correctly. Management of Spam/Anti-virus systems To carry out other duties as required. Please send your CV ASAP and I will get back to you!
2nd Line Desktop Support Technician Liverpool £30,000-35,000 Our client's are seeking IT Engineers familiar with Microsoft Windows environments, ideally at a 2nd Line level or experienced 1st Line Support Engineer seeking career advancement. Join a growing MSP offering career development opportunities and promising prospects. Responsibilities include teamwork, adherence to company policies, ticket management, SLA compliance, customer support via various channels, proactive maintenance, and project participation. Candidates should have expertise in: - 3+ years in IT support or consultancy - MS Win 10/11 Desktop and MS Office 2016+ support - Anti-Virus Technologies (Eset/Bitdefender) - MS Server 2016+: AD/GPO/Rights/User admin - MS Exchange 2016+ Administration - MS Terminal server admin/support - LAN/WAN/VPN/Router/Firewall/WIFI troubleshooting - DNS, DHCP, TCP/IP understanding - Remote access tools experience - Microsoft 365 accreditations: MS900, MS102 Desirable skills: -HyperV patching & Upgrades management - Microsoft 365/Exchange/SharePoint Admin and Migrations - Scripting and task automation (PowerShell) - Backup technologies (Hornet and Acronis products) - Relevant Microsoft certifications - VoIP systems experience (CTX)
Apr 16, 2024
Full time
2nd Line Desktop Support Technician Liverpool £30,000-35,000 Our client's are seeking IT Engineers familiar with Microsoft Windows environments, ideally at a 2nd Line level or experienced 1st Line Support Engineer seeking career advancement. Join a growing MSP offering career development opportunities and promising prospects. Responsibilities include teamwork, adherence to company policies, ticket management, SLA compliance, customer support via various channels, proactive maintenance, and project participation. Candidates should have expertise in: - 3+ years in IT support or consultancy - MS Win 10/11 Desktop and MS Office 2016+ support - Anti-Virus Technologies (Eset/Bitdefender) - MS Server 2016+: AD/GPO/Rights/User admin - MS Exchange 2016+ Administration - MS Terminal server admin/support - LAN/WAN/VPN/Router/Firewall/WIFI troubleshooting - DNS, DHCP, TCP/IP understanding - Remote access tools experience - Microsoft 365 accreditations: MS900, MS102 Desirable skills: -HyperV patching & Upgrades management - Microsoft 365/Exchange/SharePoint Admin and Migrations - Scripting and task automation (PowerShell) - Backup technologies (Hornet and Acronis products) - Relevant Microsoft certifications - VoIP systems experience (CTX)