Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
CTP - Compliance & Assurance Officer
£45,192 to £49,280 plus a Location allowance of £1,721. You will receive £45,192 the band minimum. Progress to the band maximum of £49,280 will be via incremental progression.
Location: Across London
Take your place at the forefront of national security and public safety
Threats to the UK are always changing and evolving, especially when it comes to cyber security. Counter Terrorism Policing (CTP) plays a crucial role in keeping our country — and everyone in it — safe. In this role, you’ll be contributing to something that really matters as you make sure that officers and staff can continue to protect the UK.
From monitoring mailboxes to supporting accreditation and managing enquiries, you’ll be responsible for providing CT governing bodies with assurance that policies and procedures are adhered to.
It will see you supporting regions right across the CTP Network and establish local mechanisms to continually monitor and maintain compliance. This will involve IT related monitoring and audits, and it’ll also call on your ability to collate, interpret and evaluate information to produce detailed reports in a clear format. You’ll be producing high level reports for senior management on assurance activity and findings, and making recommendations for any areas that could be improved.
You’ll need initiative, drive, personal resilience and the motivation to deliver a high quality service. Your experience in the administration of security incidents will be key, as will your skills in collaboration and stakeholder engagement. Ideally, you’ll also have a background or qualification in cyber security, computing or information security.
You can be sure you’ll be among some of the best and brightest individuals around. You’ll also have the chance to learn new skills and be part of a team operating at the highest level of national responsibilities.
As well as this, you’ll enjoy benefits including substantial annual leave, Civil Service pension arrangements, interest free season ticket loans, flexible working conditions and more.
Vetting
This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.
Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.
Confidentiality Agreement
Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.
Our Employee Commitments
Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.
Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations’.
Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements and including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).
Counter Terrorism Policing recruitment is open to all, but we are keen to positively support those who are younger in service to join into our specialist environment.
Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process and a host of other information, that will help inform and support your application:
https://sscl-innovation.com/MPScandidatepack/
Click the apply now button below and start your career at the Met . Applications will be via a detailed CV and online application form.
Completed applications must be submitted by 10 January 2023.
We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.
As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.
Dec 13, 2022
Full time
CTP - Compliance & Assurance Officer
£45,192 to £49,280 plus a Location allowance of £1,721. You will receive £45,192 the band minimum. Progress to the band maximum of £49,280 will be via incremental progression.
Location: Across London
Take your place at the forefront of national security and public safety
Threats to the UK are always changing and evolving, especially when it comes to cyber security. Counter Terrorism Policing (CTP) plays a crucial role in keeping our country — and everyone in it — safe. In this role, you’ll be contributing to something that really matters as you make sure that officers and staff can continue to protect the UK.
From monitoring mailboxes to supporting accreditation and managing enquiries, you’ll be responsible for providing CT governing bodies with assurance that policies and procedures are adhered to.
It will see you supporting regions right across the CTP Network and establish local mechanisms to continually monitor and maintain compliance. This will involve IT related monitoring and audits, and it’ll also call on your ability to collate, interpret and evaluate information to produce detailed reports in a clear format. You’ll be producing high level reports for senior management on assurance activity and findings, and making recommendations for any areas that could be improved.
You’ll need initiative, drive, personal resilience and the motivation to deliver a high quality service. Your experience in the administration of security incidents will be key, as will your skills in collaboration and stakeholder engagement. Ideally, you’ll also have a background or qualification in cyber security, computing or information security.
You can be sure you’ll be among some of the best and brightest individuals around. You’ll also have the chance to learn new skills and be part of a team operating at the highest level of national responsibilities.
As well as this, you’ll enjoy benefits including substantial annual leave, Civil Service pension arrangements, interest free season ticket loans, flexible working conditions and more.
Vetting
This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.
Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.
Confidentiality Agreement
Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.
Our Employee Commitments
Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.
Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations’.
Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements and including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).
Counter Terrorism Policing recruitment is open to all, but we are keen to positively support those who are younger in service to join into our specialist environment.
Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process and a host of other information, that will help inform and support your application:
https://sscl-innovation.com/MPScandidatepack/
Click the apply now button below and start your career at the Met . Applications will be via a detailed CV and online application form.
Completed applications must be submitted by 10 January 2023.
We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.
As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.
Strategy and Communications sits at the centre of the organisation, bringing together several teams with organisation-wide remits and mutual collaboration opportunities. The work of the directorate's teams includes delivering major events; designing and leading public affairs and marketing campaigns; providing data, evidence and analysis; leading cross-organisational programmes; and making sure we plan for, and can respond to, emerging events and emergencies in our city. About the team This is an exciting opportunity to join a collaborative and committed team that is responsible for supporting the Deputy Mayor for Fire and Resilience in their oversight of London Fire Brigade (LFB); and for coordinating and contributing to policies that relate to Londoners' safety. You will have the opportunity to develop relationships across the GLA and LFB. You will also develop an insight into the operations of one of the world's busiest fire services; and explore how these operations intersect with other parts of the GLA. LFB, and the fire sector as a whole, is undergoing significant and wide-ranging transformation. LFB is in the process of responding to the recommendations of the Grenfell Tower Inquiry, and inspections from His Majesty's Inspectorate of Constabulary and Fire & Rescue Services; and making improvements to its culture. As it makes improvements to its culture, it is critical that LFB is properly supported in navigating this change. More widely, LFB is working to meet challenges posed by climate change, new technologies, and London's complex built environment. About the role This role is part of an exciting team expansion. It represents an opportunity to make a genuine contribution to the development of the team and its work programme. The successful candidate will have excellent policy development and stakeholder management skills. A background in fire policy is not necessary for this role, due to its cross-cutting nature. You will lead on the development and delivery of a programme of work to research and promote issues relating to fire policy, seeking cross-cutting policy areas. This work will include an events programme; commissioning research; and producing publications and consultation responses. Your work, while focused on fire, will relate to various policy areas related to London's safety. These may include, for example, the safety of London's built environment; how climate change is increasing the risk of wildfires; or how to store and charge e-bikes safely to support sustainable travel. What your day will look like Developing and delivering a programme of work in response to fire-related issues, including events, workshops, lobbying strategies and stakeholder engagement. Contributing to the development of policy, strategies and decisions; and reviewing and evaluating their implementation. Providing advice to the Deputy Mayor for Fire and Resilience, the Head of Fire, and GLA senior managers (including preparing clear and concise reports, presentations and briefings on complex and sensitive issues for various audiences; and making recommendations on policy and strategy options). Conducting research into policy issues; and presenting the outcomes to the Mayor, the Deputy Mayor, GLA officers and wider audiences. Coordinating briefings and advice for the Mayor of London and the Deputy Mayor in advance of key meetings, including with the London Assembly; His Majesty's Inspectorate of Constabulary and Fire & Rescue Services; and the government. Working with colleagues from the GLA, LFB, the fire and rescue sector, international organisations, government departments, London boroughs, and other organisations in the public, private and voluntary sectors, on relevant, cross-cutting policy issues; and to collaboratively promote fire safety. Presenting the results of work on the Mayor's policies, objectives and concerns at conferences, seminars and meetings to external bodies and organisations. Skills, knowledge and experience A successful track record, in a high-profile organisation, of influencing and shaping policy, and ensuring its implementation - although not necessarily in fire and rescue. Evidence of working with stakeholders, and building partnerships, to leverage external knowledge and resources to deliver GLA objectives. A successful track record of providing high-quality, impartial advice in a sensitive political environment, at a senior level. Experience of project-based work - including planning and monitoring delivery against plans; and preparing clear and concise reports, presentations and briefings on complex and sensitive issues for various audiences. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted you'll be invited to an interview/assessment. The interview/assessment date is: w/c 10 June 2024 Equality, diversity and inclusion London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. Person Specification Technical requirements/experience/qualifications A successful track record, in a high-profile organisation, of influencing and shaping policy and ensuring its implementation, although not necessarily in fire and rescue. Evidence of working with stakeholders, building partnerships to leverage external knowledge and resources to deliver GLA objectives. Successful track record of providing high quality, impartial advice in a sensitive political environment at a senior level. Experience of project-based work including planning and monitoring delivery against plans and preparing clear and concise reports, presentations and briefings on complex and sensitive issues for a range of different audiences. Previous knowledge of the London Fire Brigade is not essential. Behavioural Competencies Research and Analysis is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits. Level 3 indicators of effective performance Uses a variety of methods and sources to gather relevant data and information Checks accuracy of data and information before using it Assesses trends in data and spots connections to draw meaningful conclusions Summarises research outcomes in a clear and concise way Focuses on the research goal, working in a systematic way Strategic Thinking is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action. Level 3 indicators of effective performance Translates GLA vision and strategy into practical and tangible plans for own team or delivery partners Consistently takes account of the wider implications of team's actions for the GLA Encourages self and others to think about organisation's long term potential Informs strategy development by identifying gaps in current delivery or evidence Takes account of a wide range of public and partner needs to inform team's work Building & Managing Relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 4 indicators of effective performance . click apply for full job details
Apr 20, 2024
Full time
Strategy and Communications sits at the centre of the organisation, bringing together several teams with organisation-wide remits and mutual collaboration opportunities. The work of the directorate's teams includes delivering major events; designing and leading public affairs and marketing campaigns; providing data, evidence and analysis; leading cross-organisational programmes; and making sure we plan for, and can respond to, emerging events and emergencies in our city. About the team This is an exciting opportunity to join a collaborative and committed team that is responsible for supporting the Deputy Mayor for Fire and Resilience in their oversight of London Fire Brigade (LFB); and for coordinating and contributing to policies that relate to Londoners' safety. You will have the opportunity to develop relationships across the GLA and LFB. You will also develop an insight into the operations of one of the world's busiest fire services; and explore how these operations intersect with other parts of the GLA. LFB, and the fire sector as a whole, is undergoing significant and wide-ranging transformation. LFB is in the process of responding to the recommendations of the Grenfell Tower Inquiry, and inspections from His Majesty's Inspectorate of Constabulary and Fire & Rescue Services; and making improvements to its culture. As it makes improvements to its culture, it is critical that LFB is properly supported in navigating this change. More widely, LFB is working to meet challenges posed by climate change, new technologies, and London's complex built environment. About the role This role is part of an exciting team expansion. It represents an opportunity to make a genuine contribution to the development of the team and its work programme. The successful candidate will have excellent policy development and stakeholder management skills. A background in fire policy is not necessary for this role, due to its cross-cutting nature. You will lead on the development and delivery of a programme of work to research and promote issues relating to fire policy, seeking cross-cutting policy areas. This work will include an events programme; commissioning research; and producing publications and consultation responses. Your work, while focused on fire, will relate to various policy areas related to London's safety. These may include, for example, the safety of London's built environment; how climate change is increasing the risk of wildfires; or how to store and charge e-bikes safely to support sustainable travel. What your day will look like Developing and delivering a programme of work in response to fire-related issues, including events, workshops, lobbying strategies and stakeholder engagement. Contributing to the development of policy, strategies and decisions; and reviewing and evaluating their implementation. Providing advice to the Deputy Mayor for Fire and Resilience, the Head of Fire, and GLA senior managers (including preparing clear and concise reports, presentations and briefings on complex and sensitive issues for various audiences; and making recommendations on policy and strategy options). Conducting research into policy issues; and presenting the outcomes to the Mayor, the Deputy Mayor, GLA officers and wider audiences. Coordinating briefings and advice for the Mayor of London and the Deputy Mayor in advance of key meetings, including with the London Assembly; His Majesty's Inspectorate of Constabulary and Fire & Rescue Services; and the government. Working with colleagues from the GLA, LFB, the fire and rescue sector, international organisations, government departments, London boroughs, and other organisations in the public, private and voluntary sectors, on relevant, cross-cutting policy issues; and to collaboratively promote fire safety. Presenting the results of work on the Mayor's policies, objectives and concerns at conferences, seminars and meetings to external bodies and organisations. Skills, knowledge and experience A successful track record, in a high-profile organisation, of influencing and shaping policy, and ensuring its implementation - although not necessarily in fire and rescue. Evidence of working with stakeholders, and building partnerships, to leverage external knowledge and resources to deliver GLA objectives. A successful track record of providing high-quality, impartial advice in a sensitive political environment, at a senior level. Experience of project-based work - including planning and monitoring delivery against plans; and preparing clear and concise reports, presentations and briefings on complex and sensitive issues for various audiences. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted you'll be invited to an interview/assessment. The interview/assessment date is: w/c 10 June 2024 Equality, diversity and inclusion London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. Person Specification Technical requirements/experience/qualifications A successful track record, in a high-profile organisation, of influencing and shaping policy and ensuring its implementation, although not necessarily in fire and rescue. Evidence of working with stakeholders, building partnerships to leverage external knowledge and resources to deliver GLA objectives. Successful track record of providing high quality, impartial advice in a sensitive political environment at a senior level. Experience of project-based work including planning and monitoring delivery against plans and preparing clear and concise reports, presentations and briefings on complex and sensitive issues for a range of different audiences. Previous knowledge of the London Fire Brigade is not essential. Behavioural Competencies Research and Analysis is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits. Level 3 indicators of effective performance Uses a variety of methods and sources to gather relevant data and information Checks accuracy of data and information before using it Assesses trends in data and spots connections to draw meaningful conclusions Summarises research outcomes in a clear and concise way Focuses on the research goal, working in a systematic way Strategic Thinking is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action. Level 3 indicators of effective performance Translates GLA vision and strategy into practical and tangible plans for own team or delivery partners Consistently takes account of the wider implications of team's actions for the GLA Encourages self and others to think about organisation's long term potential Informs strategy development by identifying gaps in current delivery or evidence Takes account of a wide range of public and partner needs to inform team's work Building & Managing Relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 4 indicators of effective performance . click apply for full job details
Our client, an Oxfordshire based global SaaS business are looking for a Chief Customer Officer to join the Senior Leadership Team. As the CCO, you will spearhead the delivery of exceptional customer experiences by leading various customer-facing functions, including implementation/onboarding, support, training, and account management teams. You will play a crucial role within the SLT by advocating for customer-centric approaches across the organisation. Key Responsibilities: Drive excellence across all customer-facing functions, aligning with strategic goals. Develop and refine internal customer-related processes, fostering cross-functional collaboration. Act as the escalation point for significant customer-related issues, owning problem-solving and solutions development. Cultivate and maintain relationships with strategically important customers, empowering account managers to excel. Establish and optimize innovative customer onboarding processes, setting standards for global implementation. Set operational targets, ensuring sustainable growth and responsible management. Establish and monitor team KPIs and SLAs, driving continuous improvement in CSAT, NPS scores, and churn reduction. Lead, coach, and develop the team, fostering a culture of success and skill enhancement. Manage budgets and resources, leveraging data for informed decision-making. Cultivate relationships with internal stakeholders and external contacts, contributing to overall business growth as an SLT member. Ensure compliance with Information Security and privacy policies and procedures. .Skills & Knowledge: Strategic thinker with strong decision-making abilities. Deeply customer-centric mindset. Strong organizational and time management skills. Effective communication skills, both written and verbal. Data-driven decision-making ability. Proficient in negotiation and conflict resolution. Agility and adaptability in approach. Experience: Proven track record in customer-facing roles, essential. Prior experience in SaaS business preferred. Leadership experience required. Familiarity with project management methodologies (e.g., PRINCE, Agile, waterfall). Ability to innovate and problem-solve under pressure. Experience in target-driven environments. Proficiency in Google Workspace, MS Office, particularly Word and Excel.
Apr 19, 2024
Full time
Our client, an Oxfordshire based global SaaS business are looking for a Chief Customer Officer to join the Senior Leadership Team. As the CCO, you will spearhead the delivery of exceptional customer experiences by leading various customer-facing functions, including implementation/onboarding, support, training, and account management teams. You will play a crucial role within the SLT by advocating for customer-centric approaches across the organisation. Key Responsibilities: Drive excellence across all customer-facing functions, aligning with strategic goals. Develop and refine internal customer-related processes, fostering cross-functional collaboration. Act as the escalation point for significant customer-related issues, owning problem-solving and solutions development. Cultivate and maintain relationships with strategically important customers, empowering account managers to excel. Establish and optimize innovative customer onboarding processes, setting standards for global implementation. Set operational targets, ensuring sustainable growth and responsible management. Establish and monitor team KPIs and SLAs, driving continuous improvement in CSAT, NPS scores, and churn reduction. Lead, coach, and develop the team, fostering a culture of success and skill enhancement. Manage budgets and resources, leveraging data for informed decision-making. Cultivate relationships with internal stakeholders and external contacts, contributing to overall business growth as an SLT member. Ensure compliance with Information Security and privacy policies and procedures. .Skills & Knowledge: Strategic thinker with strong decision-making abilities. Deeply customer-centric mindset. Strong organizational and time management skills. Effective communication skills, both written and verbal. Data-driven decision-making ability. Proficient in negotiation and conflict resolution. Agility and adaptability in approach. Experience: Proven track record in customer-facing roles, essential. Prior experience in SaaS business preferred. Leadership experience required. Familiarity with project management methodologies (e.g., PRINCE, Agile, waterfall). Ability to innovate and problem-solve under pressure. Experience in target-driven environments. Proficiency in Google Workspace, MS Office, particularly Word and Excel.
Technical Support OfficerHillingdon£17 per hourFull Time Contract ( 4 months long)Novax Recruitment is actively seeking a Business Support Officer in Southwark. This is a contract without a scope for extension working full time hours. The job: Respond to customer queries and escalate issues and messages to the technical managers and professional workers Delivering complex, routine, and emergency tasks against the technical administrative standards to ensure consistency in maintaining service delivery To work as part of a multi-disciplinary team responsible for meeting tight deadlines and committed to high standards of customer care Prioritise tasks assigned and escalating any gaps in resourcing to Technical Support Supervisor/Technical Support Co-Ordinator Escalate any operational issues to Technical Support Supervisor / Technical Support Co-Ordinator and/or operational Service Manager The candidate: Minimum 5 GCSE level pass including maths and English, or equivalent Experience of supporting a multi-disciplinary teams with comprehensive technical administration services (including meeting arrangements, minute taking, and database/system administration) Experience of prioritising high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines Excellent ICT skills including Word, Excel and Google Docs, and an understanding of case/data management systems Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on;
Apr 19, 2024
Full time
Technical Support OfficerHillingdon£17 per hourFull Time Contract ( 4 months long)Novax Recruitment is actively seeking a Business Support Officer in Southwark. This is a contract without a scope for extension working full time hours. The job: Respond to customer queries and escalate issues and messages to the technical managers and professional workers Delivering complex, routine, and emergency tasks against the technical administrative standards to ensure consistency in maintaining service delivery To work as part of a multi-disciplinary team responsible for meeting tight deadlines and committed to high standards of customer care Prioritise tasks assigned and escalating any gaps in resourcing to Technical Support Supervisor/Technical Support Co-Ordinator Escalate any operational issues to Technical Support Supervisor / Technical Support Co-Ordinator and/or operational Service Manager The candidate: Minimum 5 GCSE level pass including maths and English, or equivalent Experience of supporting a multi-disciplinary teams with comprehensive technical administration services (including meeting arrangements, minute taking, and database/system administration) Experience of prioritising high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines Excellent ICT skills including Word, Excel and Google Docs, and an understanding of case/data management systems Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on;
Flexible Working: We support full-time, part-time, compressed, and flexible hours. There may be some scope for remote working. However, our ability to do this is dependent on role requirements and business needs. This role is primarily office based. About us We're MI6, also known as the Secret Intelligence Service (SIS). Our mission is to protect the security and economic wellbeing of the UK from overseas threats such as regional instability, terrorism, and cyber-attacks. Working across the globe and in close partnership with MI5 and GCHQ, we help the Government to counter these threats through the provision of secret intelligence. A role in MI6 will see you providing vital support to this work, within a supportive and encouraging environment that puts the emphasis on teamwork. The role MI6's successful operations and intelligence delivery rely on architecture and technology. That's why we're constantly developing and maintaining the capabilities that provide us with mission advantage in our rapidly changing, technology and data-driven world. Digital transformation is key to our success and to enable MI6 to operate with digital Government and partner Intelligence Communities. Working as part of an Integrated Chief Technology Office, you'll lead and grow your own team, creating ways of working to deliver a technology portfolio that directly supports our business needs. While this is a hands-on role, your impact will be felt by working with others to deliver a uniquely diverse range of cutting-edge technologies to solve problems that simply don't exist in other organisations. Reporting to the Chief Technology Officer, you'll: Build and communicate the Enterprise Technology Roadmap, making recommendations as to the order and prioritisation of work. Manage strategic technology risk such as technical debt. Establish, maintain and communicate the As-Is and Target technology states and guide delivery guidance through Strategies, Principles, Standards, Guard Rails and (Anti)Patterns for functional and non-functional requirements. Work with solution architects and engineering to shape the delivery portfolio - balancing delivering strategic change with short-term objectives and tactical issues. Understand Enterprise-wide problems and opportunities, then help to shape delivery solutions. Lead the initiative to improve the maturity of our Enterprise Architecture and Business Architecture practice and be the domain skills and profession lead. Demonstrate and communicate the value that Enterprise Architecture brings to the organisation. Manage a team of staff and contractors. We use agile and lean methodologies to innovate, deliver and upgrade systems that are core to our business supporting the full spectrum of MI6 operations as well as corporate areas of the organisation. The diverse nature of the enterprise means that our products are built using a variety of different technology architectures. Whether working on data analytics, knowledge systems, clandestine communications or technical operations capabilities, the nature of our work presents unique and fascinating architecture and technical challenges, the likes of which you'll never have seen before. We develop products that provide capability across MI6. Our multi-disciplinary internal delivery teams are made up of architects and engineers who work alongside product owners, business analysts and delivery colleagues to ensure MI6 gets what it needs whilst balancing tactical and strategic goals and objectives. These products are driven and cohered by strategy and enterprise considerations. About you You're an experienced Enterprise Architect, who can blend experience of working across technology domains in data-orientated organisations with a strong understanding of business architecture. We're looking for someone with experience leading teams, setting direction, and mentoring colleagues, someone who has worked in leadership positions within technology, architecture or systems engineering functions. You'll be confident in developing technology portfolios or playing a leading role in digital transformation programmes and you'll have demonstrable experience making trade-offs within a complex delivery portfolio. We're also looking for someone comfortable communicating technical concepts clearly and concisely to non-technical colleagues. Experience in using architecture tools and techniques to deliver business benefit will be key to this role, as is knowledge of multiple architecture and delivery frameworks and experience of embedding such tools and techniques. Finally, we're looking for someone who has a keen interest in technology trends to ensure that your IT knowledge is up to date. Training and development Learning and development are central to our architecture ethos which is why we invest heavily in our people. We'll work with you to understand how you'd like to progress, then create a learning pathway for your individual development. We'll support you to develop and expand both your technical and non-technical skills. And you'll have access to a wide variety of classroom and online learning, as well as our own development programmes, schemes and a range of external bodies. Rewards and benefits You'll receive a starting salary of £89,465 to £100,894 plus other benefits including: 25 days' annual leave automatically rising to 30 days after 5 years' service, and an additional 10.5 days' public and privilege holidays. Investment in learning and development. Interest-free season ticket loan. Cycle to work scheme. Facilities such as a subsidised gym and restaurant, and on-site coffee bars. Paid parental and adoption leave. At MI6 diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio-economic backgrounds. Find out more about our culture, working environment and diversity on our website. We're Disability Confident MI6 are proud to have achieved Leader status within the DWP's Disability Confident scheme. This is aimed at encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. Being Disability Confident, we aim to offer a person-to-person interview to any candidate who self-identifies as disabled and meets the essential criteria for the role. This is our 'Offer of Interview' (OOI). To secure an interview for this vacancy, the essential criteria (in order of application process) are: Previously worked in a senior position within architecture or systems engineering functions. Have experience developing technology portfolios and/or playing a leading role in digital transformation programmes. If you meet the minimum criteria, you will be invited to a Technical Telephone Interview. What to expect Our recruitment process is fair, transparent, and based on merit. Here is a brief overview of each stage, in order: A completed application form. Technical interview via telephone. An assessment centre day which will include, but not limited to, a face-to-face technical scenario-based interview with the hiring team and a HR-based interview. The scenario will be provided prior to the interview. Please note, you must successfully pass each stage of the process in order to progress to the next. Your application may take around 6 - 9 months to process including vetting, so we advise you continue any current employment until you have received your final job offer. Before You Apply To work at MI6, you need to be a British citizen or hold dual British nationality. You can read our full eligibility criteria here . This role requires the highest security clearance, known as Developed Vetting (DV). It's something everyone in the UK Intelligence Community undertakes. You can find out more about the vetting process here. Please note we have a strict drugs policy, so once you start your application, you can't take any recreational drugs and you'll need to declare your previous drug usage at the relevant stage. Before you apply, we advise you to consider setting up a separate email address for your contact with us, to ensure your personal and application correspondence remain separate. Try to avoid having identifying features in your email address, such as your first and/or surname and date of birth. This is good practice and will help you to manage your application with us more discretely. The role is based in central London so you'll need to live within a commutable distance. Please consider any financial implications and practicalities before submitting an application. A loan is available to support people relocating to London. Please note, you should only launch your application from within the UK. If you are based overseas, you should wait until you visit the UK to launch an application . click apply for full job details
Apr 19, 2024
Full time
Flexible Working: We support full-time, part-time, compressed, and flexible hours. There may be some scope for remote working. However, our ability to do this is dependent on role requirements and business needs. This role is primarily office based. About us We're MI6, also known as the Secret Intelligence Service (SIS). Our mission is to protect the security and economic wellbeing of the UK from overseas threats such as regional instability, terrorism, and cyber-attacks. Working across the globe and in close partnership with MI5 and GCHQ, we help the Government to counter these threats through the provision of secret intelligence. A role in MI6 will see you providing vital support to this work, within a supportive and encouraging environment that puts the emphasis on teamwork. The role MI6's successful operations and intelligence delivery rely on architecture and technology. That's why we're constantly developing and maintaining the capabilities that provide us with mission advantage in our rapidly changing, technology and data-driven world. Digital transformation is key to our success and to enable MI6 to operate with digital Government and partner Intelligence Communities. Working as part of an Integrated Chief Technology Office, you'll lead and grow your own team, creating ways of working to deliver a technology portfolio that directly supports our business needs. While this is a hands-on role, your impact will be felt by working with others to deliver a uniquely diverse range of cutting-edge technologies to solve problems that simply don't exist in other organisations. Reporting to the Chief Technology Officer, you'll: Build and communicate the Enterprise Technology Roadmap, making recommendations as to the order and prioritisation of work. Manage strategic technology risk such as technical debt. Establish, maintain and communicate the As-Is and Target technology states and guide delivery guidance through Strategies, Principles, Standards, Guard Rails and (Anti)Patterns for functional and non-functional requirements. Work with solution architects and engineering to shape the delivery portfolio - balancing delivering strategic change with short-term objectives and tactical issues. Understand Enterprise-wide problems and opportunities, then help to shape delivery solutions. Lead the initiative to improve the maturity of our Enterprise Architecture and Business Architecture practice and be the domain skills and profession lead. Demonstrate and communicate the value that Enterprise Architecture brings to the organisation. Manage a team of staff and contractors. We use agile and lean methodologies to innovate, deliver and upgrade systems that are core to our business supporting the full spectrum of MI6 operations as well as corporate areas of the organisation. The diverse nature of the enterprise means that our products are built using a variety of different technology architectures. Whether working on data analytics, knowledge systems, clandestine communications or technical operations capabilities, the nature of our work presents unique and fascinating architecture and technical challenges, the likes of which you'll never have seen before. We develop products that provide capability across MI6. Our multi-disciplinary internal delivery teams are made up of architects and engineers who work alongside product owners, business analysts and delivery colleagues to ensure MI6 gets what it needs whilst balancing tactical and strategic goals and objectives. These products are driven and cohered by strategy and enterprise considerations. About you You're an experienced Enterprise Architect, who can blend experience of working across technology domains in data-orientated organisations with a strong understanding of business architecture. We're looking for someone with experience leading teams, setting direction, and mentoring colleagues, someone who has worked in leadership positions within technology, architecture or systems engineering functions. You'll be confident in developing technology portfolios or playing a leading role in digital transformation programmes and you'll have demonstrable experience making trade-offs within a complex delivery portfolio. We're also looking for someone comfortable communicating technical concepts clearly and concisely to non-technical colleagues. Experience in using architecture tools and techniques to deliver business benefit will be key to this role, as is knowledge of multiple architecture and delivery frameworks and experience of embedding such tools and techniques. Finally, we're looking for someone who has a keen interest in technology trends to ensure that your IT knowledge is up to date. Training and development Learning and development are central to our architecture ethos which is why we invest heavily in our people. We'll work with you to understand how you'd like to progress, then create a learning pathway for your individual development. We'll support you to develop and expand both your technical and non-technical skills. And you'll have access to a wide variety of classroom and online learning, as well as our own development programmes, schemes and a range of external bodies. Rewards and benefits You'll receive a starting salary of £89,465 to £100,894 plus other benefits including: 25 days' annual leave automatically rising to 30 days after 5 years' service, and an additional 10.5 days' public and privilege holidays. Investment in learning and development. Interest-free season ticket loan. Cycle to work scheme. Facilities such as a subsidised gym and restaurant, and on-site coffee bars. Paid parental and adoption leave. At MI6 diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio-economic backgrounds. Find out more about our culture, working environment and diversity on our website. We're Disability Confident MI6 are proud to have achieved Leader status within the DWP's Disability Confident scheme. This is aimed at encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. Being Disability Confident, we aim to offer a person-to-person interview to any candidate who self-identifies as disabled and meets the essential criteria for the role. This is our 'Offer of Interview' (OOI). To secure an interview for this vacancy, the essential criteria (in order of application process) are: Previously worked in a senior position within architecture or systems engineering functions. Have experience developing technology portfolios and/or playing a leading role in digital transformation programmes. If you meet the minimum criteria, you will be invited to a Technical Telephone Interview. What to expect Our recruitment process is fair, transparent, and based on merit. Here is a brief overview of each stage, in order: A completed application form. Technical interview via telephone. An assessment centre day which will include, but not limited to, a face-to-face technical scenario-based interview with the hiring team and a HR-based interview. The scenario will be provided prior to the interview. Please note, you must successfully pass each stage of the process in order to progress to the next. Your application may take around 6 - 9 months to process including vetting, so we advise you continue any current employment until you have received your final job offer. Before You Apply To work at MI6, you need to be a British citizen or hold dual British nationality. You can read our full eligibility criteria here . This role requires the highest security clearance, known as Developed Vetting (DV). It's something everyone in the UK Intelligence Community undertakes. You can find out more about the vetting process here. Please note we have a strict drugs policy, so once you start your application, you can't take any recreational drugs and you'll need to declare your previous drug usage at the relevant stage. Before you apply, we advise you to consider setting up a separate email address for your contact with us, to ensure your personal and application correspondence remain separate. Try to avoid having identifying features in your email address, such as your first and/or surname and date of birth. This is good practice and will help you to manage your application with us more discretely. The role is based in central London so you'll need to live within a commutable distance. Please consider any financial implications and practicalities before submitting an application. A loan is available to support people relocating to London. Please note, you should only launch your application from within the UK. If you are based overseas, you should wait until you visit the UK to launch an application . click apply for full job details
IT Support Officer (1st / 2nd Line Support) £c30-35k+ Benefits South East ABJ6998 PERMANENT MUST HAVE OWN transport As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system and other endpoint devices. Onsite Key Responsibilities Installing, configuring and maintaining Windows 10 and Windows 11 desktop environment. Provide 1st and 2nd line IT support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software for desktop and mobile devices. Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible. Administer user accounts on AD and Exchange, as well as amending and maintaining permissions across file storage to ensure security levels and access to restricted and confidential information is set appropriately. Flexibility to travel when needed between locations and remote support of other offices. Support the existing Enterprise messaging (Microsoft Exchange) & unified communication systems (Mitel). Carry out any reasonable duties as identified by your line manager or team leader Positively represent the company to our customers and suppliers Ensure compliance with our ISO standards. Fully participate in the company's performance management and development programmes. Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology. Ensure compliance with health and safety requirements. Knowledge/Skills/Experience Background in IT in relevant fields (e.g. Information Systems, Information Technology, Applied Networking, System Administration). Windows 10 and Windows 11, VMWare Microsoft Exchange Experience with desktops, laptops, mobile devices, printers, telephone system. Some commercial experience in a SME organisation To Apply : Please contact Alison Basson, job ref ABJ6998 on (phone number removed) or preferably apply to
Apr 19, 2024
Full time
IT Support Officer (1st / 2nd Line Support) £c30-35k+ Benefits South East ABJ6998 PERMANENT MUST HAVE OWN transport As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system and other endpoint devices. Onsite Key Responsibilities Installing, configuring and maintaining Windows 10 and Windows 11 desktop environment. Provide 1st and 2nd line IT support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software for desktop and mobile devices. Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible. Administer user accounts on AD and Exchange, as well as amending and maintaining permissions across file storage to ensure security levels and access to restricted and confidential information is set appropriately. Flexibility to travel when needed between locations and remote support of other offices. Support the existing Enterprise messaging (Microsoft Exchange) & unified communication systems (Mitel). Carry out any reasonable duties as identified by your line manager or team leader Positively represent the company to our customers and suppliers Ensure compliance with our ISO standards. Fully participate in the company's performance management and development programmes. Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology. Ensure compliance with health and safety requirements. Knowledge/Skills/Experience Background in IT in relevant fields (e.g. Information Systems, Information Technology, Applied Networking, System Administration). Windows 10 and Windows 11, VMWare Microsoft Exchange Experience with desktops, laptops, mobile devices, printers, telephone system. Some commercial experience in a SME organisation To Apply : Please contact Alison Basson, job ref ABJ6998 on (phone number removed) or preferably apply to
Role overview We are looking for a highly motivated, confident individual with great organisational skills who can sell the power of trees and woodlands to potential funders and supporters of City of Trees in Greater Manchester. This is an exciting and rewarding role for someone who is looking to work across multiple fundraising disciplines and establish themselves in our small but agile team. They will work alongside our existing Fundraising Manager to help deliver our fundraising strategy with a focus on building unrestricted income levels for City of Trees. The ideal candidate is an ambitious self-starter with at least one year's experience in a fundraising role. The successful applicant will be expected to have a broad understanding of a range of income generation methods including community, legacy, digital and corporate fundraising. The contract length for this role is 2 years with a potential to be extended dependant on funding. About City of Trees We are City of Trees, the community forest for Greater Manchester and registered charity. We plant trees, we look after trees, we promote a culture of trees. We plant trees for people; trees to create better, greener places; to boost health and wellbeing; to enhance green skills; and to tackle the climate and biodiversity emergency. We're rooted here in Greater Manchester, the place we live and work. We are proud to call Greater Manchester home and are passionate about making our region even better, one tree at a time. The perks: 25 holiday days a year, plus bank holidays Flexi-time Vibrant new office in Trafford Park, right next to a tram stop as well as opportunity to work in our city centre office. Opportunity to get outside and get your hands dirty with planting and woodland management days. Joining a growing, down to earth team Going home knowing you've done something good for future generations Before applying please access the full job description and person specification for this role which is attached to the advertisement.
Apr 19, 2024
Full time
Role overview We are looking for a highly motivated, confident individual with great organisational skills who can sell the power of trees and woodlands to potential funders and supporters of City of Trees in Greater Manchester. This is an exciting and rewarding role for someone who is looking to work across multiple fundraising disciplines and establish themselves in our small but agile team. They will work alongside our existing Fundraising Manager to help deliver our fundraising strategy with a focus on building unrestricted income levels for City of Trees. The ideal candidate is an ambitious self-starter with at least one year's experience in a fundraising role. The successful applicant will be expected to have a broad understanding of a range of income generation methods including community, legacy, digital and corporate fundraising. The contract length for this role is 2 years with a potential to be extended dependant on funding. About City of Trees We are City of Trees, the community forest for Greater Manchester and registered charity. We plant trees, we look after trees, we promote a culture of trees. We plant trees for people; trees to create better, greener places; to boost health and wellbeing; to enhance green skills; and to tackle the climate and biodiversity emergency. We're rooted here in Greater Manchester, the place we live and work. We are proud to call Greater Manchester home and are passionate about making our region even better, one tree at a time. The perks: 25 holiday days a year, plus bank holidays Flexi-time Vibrant new office in Trafford Park, right next to a tram stop as well as opportunity to work in our city centre office. Opportunity to get outside and get your hands dirty with planting and woodland management days. Joining a growing, down to earth team Going home knowing you've done something good for future generations Before applying please access the full job description and person specification for this role which is attached to the advertisement.
Lloyd Recruitment Services Ltd
East Grinstead, Sussex
Lloyd Recruitment Services is excited to work with a leading organisation in search of a Data Security Compliance Officer to join their team. This is a great opportunity where you'll be a key player in ensuring data protection and security compliance across the business. What's in it for you? £47k - £50k 12-month fixed term contract Based in East Grinstead Hybrid working 25 days holiday plus bank holidays on top Company pension Discounts across 100's retailers Private health scheme Discounted gym membership Purpose of Job: Join a small, friendly Data Security Compliance Team and play a vital role in maintaining data protection and security compliance activities. Managing end-to-end processes for data subject requests under the UK GDPR Improving internal documentation and communications for efficient request processing Collaborating on the development of tools related to data subject requests Conducting reviews of Data Protection Impact Assessments (DPIAs) and Legitimate Interest Assessments (LIAs) Assisting in the refresh and communication of the company's Data Security Policy set Developing training materials and contributing to awareness campaigns Supporting the DPO in emphasising the importance of data security compliance Essential Skills: Strong knowledge and understanding of current and upcoming UK data protection law, e.g. UK GDPR, Data Protection Act 2018, Privacy and Electronic Communication Regulations (PECR) and familiarity with guidance published by the Information Commissioner's Office Extensive experience of fulfilling data subject requests made under the UK GDPR Experience of working in a team where providing guidance and advice about UK data protection law is a key and primary focus First rate planning and organisation skills with the ability to manage conflicting priorities while meeting tight deadlines Clear and accurate written and communication skills Confident IT skills Desirable Skills: One or more recognised data protection and/or information security qualifications, e.g. UK GDPR Foundation and/or Practitioner, CIPP/E, CIPM, CISSP, CISM Hands-on experience within Google Workspace Strong experience of using Gmail and Google Drive in Google Workspace but with some experience of using Microsoft Outlook and other Microsoft Office software Awareness of information security best practice, e.g. ISO 27001, Cyber Essentials, COBIT Awareness of payment card industry standards and requirements, i.e. Payment Card Data Security Standard (PCI DSS) Ability to work with minimum supervision, as well as collaboratively and flexibly with others to achieve team objectives Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Apr 19, 2024
Full time
Lloyd Recruitment Services is excited to work with a leading organisation in search of a Data Security Compliance Officer to join their team. This is a great opportunity where you'll be a key player in ensuring data protection and security compliance across the business. What's in it for you? £47k - £50k 12-month fixed term contract Based in East Grinstead Hybrid working 25 days holiday plus bank holidays on top Company pension Discounts across 100's retailers Private health scheme Discounted gym membership Purpose of Job: Join a small, friendly Data Security Compliance Team and play a vital role in maintaining data protection and security compliance activities. Managing end-to-end processes for data subject requests under the UK GDPR Improving internal documentation and communications for efficient request processing Collaborating on the development of tools related to data subject requests Conducting reviews of Data Protection Impact Assessments (DPIAs) and Legitimate Interest Assessments (LIAs) Assisting in the refresh and communication of the company's Data Security Policy set Developing training materials and contributing to awareness campaigns Supporting the DPO in emphasising the importance of data security compliance Essential Skills: Strong knowledge and understanding of current and upcoming UK data protection law, e.g. UK GDPR, Data Protection Act 2018, Privacy and Electronic Communication Regulations (PECR) and familiarity with guidance published by the Information Commissioner's Office Extensive experience of fulfilling data subject requests made under the UK GDPR Experience of working in a team where providing guidance and advice about UK data protection law is a key and primary focus First rate planning and organisation skills with the ability to manage conflicting priorities while meeting tight deadlines Clear and accurate written and communication skills Confident IT skills Desirable Skills: One or more recognised data protection and/or information security qualifications, e.g. UK GDPR Foundation and/or Practitioner, CIPP/E, CIPM, CISSP, CISM Hands-on experience within Google Workspace Strong experience of using Gmail and Google Drive in Google Workspace but with some experience of using Microsoft Outlook and other Microsoft Office software Awareness of information security best practice, e.g. ISO 27001, Cyber Essentials, COBIT Awareness of payment card industry standards and requirements, i.e. Payment Card Data Security Standard (PCI DSS) Ability to work with minimum supervision, as well as collaboratively and flexibly with others to achieve team objectives Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Do you have at least 3 years functional software support experience, and an ambition to develop your career in a dynamic fast growing company, that is market-leading in its sector? This newly created role in an expanding team entails supporting the support officers in response to tickets and cases, training team members in aspects of the solutions , analysing and fixing data, and ensuring all actions are taken within the team and across the wider company to provide a high level of service and support to clients in global companies. Needs an experienced, fast thinking senior support individual who is responsive to client and colleague needs and able to provide a superlative client experience. Excellent career prospects as the team grows. Salary around £28k to £32k pa plus annual bonus based on company and individual performance. Hybrid role with 3 days a week in Reading office near train station and town centre. Hours of work flexible around 9am to 5.30pm or 10:30am to 7pm. In this role you will: constantly have your finger on the pulse of the support tickets in play, their volume and severity and how they are being managed within the team, and step in as needed to improve and expedite resolutions ensure client users of e-learning software, their learning co ordinators / managers and your colleagues in customer success are provided with excellent support services and timely and accurate data and analyses train the team members on advanced aspects of the solutions and maintain /enhance training documentation ensure support processes and procedures are maintained and continually improved to provide world class service report to a support manager based offshore and the UK based Head of Services produce reports and analyses from technical data providing meaningful information for clients, colleagues and senior management when demand dictates, solve tickets and cases where there is a larger than usual backlog liaise with sales, customer success, development and other teams across your organisation to provide excellent customer service You must have: 3 or more years in software support ideally at senior level agility, able to think on your feet and manage a demanding workload at fast pace strong communication skills verbally and in writing to communicate with software users and managers determination to provide world class customer service to large scale prestigious global clients ability to co ordinate team efforts to manage a varying workload including peaks of demand analytical skills to understand problems, issues and data a team player attitude to work effectively within the support team and wider company motivation to take on opportunities to develop your career a dynamic fast growing company that is market leading in its niche Skills and attributes(not essential) experience of e-learning solutions experience of supply chain or procurement solutions French language skills Please contact us with a CV to find out more about this interesting role with excellent career development opportunities in a successful growing company. We always handle your data carefully and respectfully and in line with Data Protection Legislation and never send your details to any third party, including prospective employers, without your express permission. By applying to this vacancy you are agreeing that we can process your details as described in our Data Protection Policy and Privacy Policy, which you can find on our website.
Apr 19, 2024
Full time
Do you have at least 3 years functional software support experience, and an ambition to develop your career in a dynamic fast growing company, that is market-leading in its sector? This newly created role in an expanding team entails supporting the support officers in response to tickets and cases, training team members in aspects of the solutions , analysing and fixing data, and ensuring all actions are taken within the team and across the wider company to provide a high level of service and support to clients in global companies. Needs an experienced, fast thinking senior support individual who is responsive to client and colleague needs and able to provide a superlative client experience. Excellent career prospects as the team grows. Salary around £28k to £32k pa plus annual bonus based on company and individual performance. Hybrid role with 3 days a week in Reading office near train station and town centre. Hours of work flexible around 9am to 5.30pm or 10:30am to 7pm. In this role you will: constantly have your finger on the pulse of the support tickets in play, their volume and severity and how they are being managed within the team, and step in as needed to improve and expedite resolutions ensure client users of e-learning software, their learning co ordinators / managers and your colleagues in customer success are provided with excellent support services and timely and accurate data and analyses train the team members on advanced aspects of the solutions and maintain /enhance training documentation ensure support processes and procedures are maintained and continually improved to provide world class service report to a support manager based offshore and the UK based Head of Services produce reports and analyses from technical data providing meaningful information for clients, colleagues and senior management when demand dictates, solve tickets and cases where there is a larger than usual backlog liaise with sales, customer success, development and other teams across your organisation to provide excellent customer service You must have: 3 or more years in software support ideally at senior level agility, able to think on your feet and manage a demanding workload at fast pace strong communication skills verbally and in writing to communicate with software users and managers determination to provide world class customer service to large scale prestigious global clients ability to co ordinate team efforts to manage a varying workload including peaks of demand analytical skills to understand problems, issues and data a team player attitude to work effectively within the support team and wider company motivation to take on opportunities to develop your career a dynamic fast growing company that is market leading in its niche Skills and attributes(not essential) experience of e-learning solutions experience of supply chain or procurement solutions French language skills Please contact us with a CV to find out more about this interesting role with excellent career development opportunities in a successful growing company. We always handle your data carefully and respectfully and in line with Data Protection Legislation and never send your details to any third party, including prospective employers, without your express permission. By applying to this vacancy you are agreeing that we can process your details as described in our Data Protection Policy and Privacy Policy, which you can find on our website.
About the role Are you an experienced corporate fundraiser with an interest in working in the international development sector? Are you creative, strategic, highly organised, a confident and effective communicator and strong team player? We are looking for an experienced Senior Corporate Fundraising Manager to work closely with the Head of Programme Funding to drive new donor engagement and secure sustainable, multi-year funding. If you are seeking a dynamic and engaging fundraising role which offers you the chance to play a pivotal role within a small but ambitious organisation, then this could be the job for you. You will be an exemplary relationship builder and have experience in developing multi-faceted corporate partnerships (ideally with experience and success in employee engagement, corporate sponsorship, and/or operational partnerships). The role also line manages the Senior Fundraising Officer post, a position that provides administrative and fundraising support across the whole fundraising team. Please note that we are a small team and so you'll need to be comfortable rolling up your sleeves to help out team members and to support new business across other restricted income streams. If you think you have the skills, qualities and drive to fulfil this role, but don't meet all of the specifications, or perhaps you've gained your experience in (for example) commercial sales or within relationships management and are looking to move into development work, we would still welcome hearing from you. We're always interested to hear from talented individuals who can help drive the success of the team. We are also open to making the role part time (80%) for the right candidate. DISCLAIMER: Applications without a covering letter will not be considered. All applicants must have the full legal right to work in the UK as the Foundation does not offer sponsorship at this time. What can the Foundation offer you You will be part of an organisation that values you. As a smaller organisation, we value everyone's individual perspective and voice and seek all staffs input into strategy, annual plans, and organisational values. A positive and collaborative culture - we are proud of our leadership and management style that encourages teamwork, open and honest communication, while maintaining a friendly and relaxed atmosphere where everyone can thrive One-on-one regular meetings with your line manager or director to focus on career and professional development while also taking an interest in your personal wellbeing About the Cherie Blair Foundation for Women The Cherie Blair Foundation for Women works with women entrepreneurs in low and middle income countries. We work together to enable women entrepreneurs to reach their potential. We are committed to eliminating the global gender gap in entrepreneurship and creating a future where women entrepreneurs thrive. Since our inception in 2008, we have supported more than 250,000 women to start and grow successful micro, small, and medium sized businesses in over 100 countries. Training, mentoring, networking and collaboration are at the heart of our work, deploying technology innovatively to reach and connect with more women worldwide. Our approach opens doors for women entrepreneurs to networks, finance, new markets, investments and opportunities. As a result, women create a future for themselves, their families, and their communities. In turn, they contribute to more robust economies, global gender equality and a thriving entrepreneurial sector. How to apply To apply, please download the job description and send us the following: Covering letter addressing relevant experience for the role (one A4 page max) We will not accept or consider applications submitted without a cover letter. When writing your cover letter, please refer to the job description, focussing on the essential and desirable criteria Current CV (two A4 pages max) All applicants should have the legal right to work in the UK prior to applying. Please send your application, or any questions you might have by an email via the button below by Friday 17 May, 5pm BST. Interviews will be held on a rolling basis. The Foundation is an Equal Opportunity Employer and actively encourages candidates of all backgrounds to apply for this position Please let us know if you have any access requirements that you would like us to be aware of during this process. For information purposes, we request that you complete the Equality Diversity and Inclusion (EDI) monitoring form when you submit your application. This is not mandatory but supports the Foundation it's with EDI goals and objectives. All information is private, and we abide by stringent GDPR and data processing management systems. The link is available here: Due to the large number of applications we receive, please note that you will only be contacted should we wish to invite you to interview. Thank you for your interest in the Cherie Blair Foundation for Women. We look forward to receiving your application.
Apr 19, 2024
Full time
About the role Are you an experienced corporate fundraiser with an interest in working in the international development sector? Are you creative, strategic, highly organised, a confident and effective communicator and strong team player? We are looking for an experienced Senior Corporate Fundraising Manager to work closely with the Head of Programme Funding to drive new donor engagement and secure sustainable, multi-year funding. If you are seeking a dynamic and engaging fundraising role which offers you the chance to play a pivotal role within a small but ambitious organisation, then this could be the job for you. You will be an exemplary relationship builder and have experience in developing multi-faceted corporate partnerships (ideally with experience and success in employee engagement, corporate sponsorship, and/or operational partnerships). The role also line manages the Senior Fundraising Officer post, a position that provides administrative and fundraising support across the whole fundraising team. Please note that we are a small team and so you'll need to be comfortable rolling up your sleeves to help out team members and to support new business across other restricted income streams. If you think you have the skills, qualities and drive to fulfil this role, but don't meet all of the specifications, or perhaps you've gained your experience in (for example) commercial sales or within relationships management and are looking to move into development work, we would still welcome hearing from you. We're always interested to hear from talented individuals who can help drive the success of the team. We are also open to making the role part time (80%) for the right candidate. DISCLAIMER: Applications without a covering letter will not be considered. All applicants must have the full legal right to work in the UK as the Foundation does not offer sponsorship at this time. What can the Foundation offer you You will be part of an organisation that values you. As a smaller organisation, we value everyone's individual perspective and voice and seek all staffs input into strategy, annual plans, and organisational values. A positive and collaborative culture - we are proud of our leadership and management style that encourages teamwork, open and honest communication, while maintaining a friendly and relaxed atmosphere where everyone can thrive One-on-one regular meetings with your line manager or director to focus on career and professional development while also taking an interest in your personal wellbeing About the Cherie Blair Foundation for Women The Cherie Blair Foundation for Women works with women entrepreneurs in low and middle income countries. We work together to enable women entrepreneurs to reach their potential. We are committed to eliminating the global gender gap in entrepreneurship and creating a future where women entrepreneurs thrive. Since our inception in 2008, we have supported more than 250,000 women to start and grow successful micro, small, and medium sized businesses in over 100 countries. Training, mentoring, networking and collaboration are at the heart of our work, deploying technology innovatively to reach and connect with more women worldwide. Our approach opens doors for women entrepreneurs to networks, finance, new markets, investments and opportunities. As a result, women create a future for themselves, their families, and their communities. In turn, they contribute to more robust economies, global gender equality and a thriving entrepreneurial sector. How to apply To apply, please download the job description and send us the following: Covering letter addressing relevant experience for the role (one A4 page max) We will not accept or consider applications submitted without a cover letter. When writing your cover letter, please refer to the job description, focussing on the essential and desirable criteria Current CV (two A4 pages max) All applicants should have the legal right to work in the UK prior to applying. Please send your application, or any questions you might have by an email via the button below by Friday 17 May, 5pm BST. Interviews will be held on a rolling basis. The Foundation is an Equal Opportunity Employer and actively encourages candidates of all backgrounds to apply for this position Please let us know if you have any access requirements that you would like us to be aware of during this process. For information purposes, we request that you complete the Equality Diversity and Inclusion (EDI) monitoring form when you submit your application. This is not mandatory but supports the Foundation it's with EDI goals and objectives. All information is private, and we abide by stringent GDPR and data processing management systems. The link is available here: Due to the large number of applications we receive, please note that you will only be contacted should we wish to invite you to interview. Thank you for your interest in the Cherie Blair Foundation for Women. We look forward to receiving your application.
Bramwith Consulting HEAD OF PROCUREMENT - TECH/DATA/DIGITAL - LONDON X 2 PW - FINANCIAL REGULATORY BOARD - £90-115K + £5K + BENEFITS An exciting opportunity as Head of Procurement has emerged within the financial services sector, specifically targeting individuals with public sector experience. In this role, you will hold a pivotal position in steering strategic transformation within the organisation, particularly focusing on Technology services. This presents an exciting chance to influence the trajectory of procurement in accordance with their Technology Vision Statement and Strategy amidst a significant period of change As the Head of Procurement for Technology, Data, and Digital (DDaT), you will lead the charge in delivering innovative procurement solutions that align with our strategic objectives. Reporting directly to the Chief Procurement Officer (CPO), you will oversee a team responsible for driving commercial outcomes and ensuring value for money across DDaT categories. Your expertise in futuristic technology, serving as a Subject Matter Expert (SME), will be instrumental in educating and guiding the financial services industry through innovative technologies such as AI Develop and manage a pipeline of procurement projects, prioritizing key initiatives and allocating resources effectively. Establish effective category strategies aligned with organizational priorities, emphasizing stakeholder engagement and benefits tracking. Provide expert advice and guidance on procurement best practices, utilizing market intelligence to optimize outcomes. Lead complex supplier negotiations and contract management activities, ensuring compliance with regulations and risk mitigation. Advocate for change initiatives and foster a culture of continuous improvement within the procurement function This position presents a unique opportunity for individuals with public sector experience to join our Procurement leadership team during a phase of transformation and expansion. You will have the opportunity to lead change initiatives, drive digital enablement, and make a tangible impact on our organization's success. With our commitment to your professional development and a supportive work environment, you will be equipped with the necessary tools and resources to excel. If you are keen to understand more about this role, please reach out to Sophie at Key skills: Procurement, Digital, Technology, Data, Technology, Information Technology Procurement, Senior procurement Management, Procurement Manager, Indirect, Banking, finance, public sector, contract management, commercial, compliance Add your cover letter for supporting information here. Upload a CV Upload your CV to accompany your application for this job. Please tick this box to consent to us using your data. How we use your data is outlined in our privacy policy Fields marked with are required. Upload CV Name Email Upload Would you like us to hold onto your details so that we can keep you up to date with relevant opportunities? Add your cover letter for supporting information here. Upload a CV Upload your CV to accompany your application for this job. Please tick this box to consent to us using your data. How we use your data is outlined in our privacy policy Fields marked with are required. Upload CV Name Email Upload Would you like us to hold onto your details so that we can keep you up to date with relevant opportunities? Add your cover letter for supporting information here. Upload a CV Upload your CV to accompany your application for this job. Please tick this box to consent to us using your data. How we use your data is outlined in our privacy policy Fields marked with are required. Copyright (c) 2019 Bramwith Consulting. All rights Reserved. Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Statistics Statistics The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Apr 18, 2024
Full time
Bramwith Consulting HEAD OF PROCUREMENT - TECH/DATA/DIGITAL - LONDON X 2 PW - FINANCIAL REGULATORY BOARD - £90-115K + £5K + BENEFITS An exciting opportunity as Head of Procurement has emerged within the financial services sector, specifically targeting individuals with public sector experience. In this role, you will hold a pivotal position in steering strategic transformation within the organisation, particularly focusing on Technology services. This presents an exciting chance to influence the trajectory of procurement in accordance with their Technology Vision Statement and Strategy amidst a significant period of change As the Head of Procurement for Technology, Data, and Digital (DDaT), you will lead the charge in delivering innovative procurement solutions that align with our strategic objectives. Reporting directly to the Chief Procurement Officer (CPO), you will oversee a team responsible for driving commercial outcomes and ensuring value for money across DDaT categories. Your expertise in futuristic technology, serving as a Subject Matter Expert (SME), will be instrumental in educating and guiding the financial services industry through innovative technologies such as AI Develop and manage a pipeline of procurement projects, prioritizing key initiatives and allocating resources effectively. Establish effective category strategies aligned with organizational priorities, emphasizing stakeholder engagement and benefits tracking. Provide expert advice and guidance on procurement best practices, utilizing market intelligence to optimize outcomes. Lead complex supplier negotiations and contract management activities, ensuring compliance with regulations and risk mitigation. Advocate for change initiatives and foster a culture of continuous improvement within the procurement function This position presents a unique opportunity for individuals with public sector experience to join our Procurement leadership team during a phase of transformation and expansion. You will have the opportunity to lead change initiatives, drive digital enablement, and make a tangible impact on our organization's success. With our commitment to your professional development and a supportive work environment, you will be equipped with the necessary tools and resources to excel. If you are keen to understand more about this role, please reach out to Sophie at Key skills: Procurement, Digital, Technology, Data, Technology, Information Technology Procurement, Senior procurement Management, Procurement Manager, Indirect, Banking, finance, public sector, contract management, commercial, compliance Add your cover letter for supporting information here. Upload a CV Upload your CV to accompany your application for this job. Please tick this box to consent to us using your data. How we use your data is outlined in our privacy policy Fields marked with are required. Upload CV Name Email Upload Would you like us to hold onto your details so that we can keep you up to date with relevant opportunities? Add your cover letter for supporting information here. Upload a CV Upload your CV to accompany your application for this job. Please tick this box to consent to us using your data. How we use your data is outlined in our privacy policy Fields marked with are required. Upload CV Name Email Upload Would you like us to hold onto your details so that we can keep you up to date with relevant opportunities? Add your cover letter for supporting information here. Upload a CV Upload your CV to accompany your application for this job. Please tick this box to consent to us using your data. How we use your data is outlined in our privacy policy Fields marked with are required. Copyright (c) 2019 Bramwith Consulting. All rights Reserved. Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Statistics Statistics The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Please note this is not part of South West Regional Forensics. This is Forensic Capability network part of Dorset Police. Quality Support FCN Forensic science provides a vital service to policing, the public and ultimately victims of crime. The Forensic Capability Network supports the forensic work taking place locally in 43 police forces in England and Wales, which employ around 4,000 practitioners. We're funded and led by the policing community to provide fast access to national knowledge, advice, and capabilities - whether supporting forces with accreditation, taking part in innovative research, accessing commercial frameworks, support the community to have enough of the right people, in the right places, equipped with the right skills, to meet the changing nature of forensics in the CJS, and supporting the NPCC Digital Forensic Portfolio Lead. The Digital Forensics Scientific Officer's role plays a crucial role in steering and influencing the tactical and strategic direction of digital forensics across the NPCC by fostering strong relationships with key stakeholders. This position requires a hands-on approach to collaboration, bringing together various entities to achieve common goals. The Officers are integral in representing the organisation in board meetings, working groups, and through presentations on ongoing projects. The role demands a strategic thinker with exceptional interpersonal skills, capable of navigating complex business environments and driving cohesive action among diverse stakeholder groups. The FCN Digital Forensics Scientific Office have a wide range of experience in their technical area but are also highly adaptable, leveraging this expertise to embrace and integrate new, evolving technologies. This aspect is crucial in the rapidly changing technological landscape within digital forensics, where emerging technologies can significantly impact strategic directions and pose new threats and opportunities.
Apr 18, 2024
Full time
Please note this is not part of South West Regional Forensics. This is Forensic Capability network part of Dorset Police. Quality Support FCN Forensic science provides a vital service to policing, the public and ultimately victims of crime. The Forensic Capability Network supports the forensic work taking place locally in 43 police forces in England and Wales, which employ around 4,000 practitioners. We're funded and led by the policing community to provide fast access to national knowledge, advice, and capabilities - whether supporting forces with accreditation, taking part in innovative research, accessing commercial frameworks, support the community to have enough of the right people, in the right places, equipped with the right skills, to meet the changing nature of forensics in the CJS, and supporting the NPCC Digital Forensic Portfolio Lead. The Digital Forensics Scientific Officer's role plays a crucial role in steering and influencing the tactical and strategic direction of digital forensics across the NPCC by fostering strong relationships with key stakeholders. This position requires a hands-on approach to collaboration, bringing together various entities to achieve common goals. The Officers are integral in representing the organisation in board meetings, working groups, and through presentations on ongoing projects. The role demands a strategic thinker with exceptional interpersonal skills, capable of navigating complex business environments and driving cohesive action among diverse stakeholder groups. The FCN Digital Forensics Scientific Office have a wide range of experience in their technical area but are also highly adaptable, leveraging this expertise to embrace and integrate new, evolving technologies. This aspect is crucial in the rapidly changing technological landscape within digital forensics, where emerging technologies can significantly impact strategic directions and pose new threats and opportunities.
Employer description: The company was founded with a single mission: to change the way IT Services are delivered. We want our clients to feel that they have a truly trusted partner on board with them. Overview: A great opportunity is now available for an enthusiastic person interested in IT to join our successful IT Team. You will support the IT Support Officer in delivering a quality service. The IT Apprentice will be resolving any IT issue in person, over the phone or remotely. Salary: £20,000 - £22,000 per annum. Main responsibilities: Daily monitoring of the helpdesk system and support line Log all support calls in the helpdesk system and pro-actively identify common themes and issues to help team's objective towards continuous improvement Provide 1st line technical support, responding to support queries Take ownership of support issues and seek prompt closure, ensuring all relevant support procedures are followed and documented Promptly escalate more complex calls to the appropriate team member, including where training needs have been identified Install, configure, and deploy new and existing hardware and software, in line with defined procedures Ensuring a prompt response to any technical issue or escalating to a more experienced member of the team Desirable skills: Enthusiasm to work in IT Eexcellent customer service skills are what we are primarily looking for Experience of working in IT services would be an advantage Microsoft Windows 10 experience Personal qualities: Team player Most importantly, we are looking for enthusiam Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits / Perks of the job: Friendly atmosphere Supportive training plan for progression 25 days holiday allowance Flexible working can be considered Central location Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 18, 2024
Full time
Employer description: The company was founded with a single mission: to change the way IT Services are delivered. We want our clients to feel that they have a truly trusted partner on board with them. Overview: A great opportunity is now available for an enthusiastic person interested in IT to join our successful IT Team. You will support the IT Support Officer in delivering a quality service. The IT Apprentice will be resolving any IT issue in person, over the phone or remotely. Salary: £20,000 - £22,000 per annum. Main responsibilities: Daily monitoring of the helpdesk system and support line Log all support calls in the helpdesk system and pro-actively identify common themes and issues to help team's objective towards continuous improvement Provide 1st line technical support, responding to support queries Take ownership of support issues and seek prompt closure, ensuring all relevant support procedures are followed and documented Promptly escalate more complex calls to the appropriate team member, including where training needs have been identified Install, configure, and deploy new and existing hardware and software, in line with defined procedures Ensuring a prompt response to any technical issue or escalating to a more experienced member of the team Desirable skills: Enthusiasm to work in IT Eexcellent customer service skills are what we are primarily looking for Experience of working in IT services would be an advantage Microsoft Windows 10 experience Personal qualities: Team player Most importantly, we are looking for enthusiam Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits / Perks of the job: Friendly atmosphere Supportive training plan for progression 25 days holiday allowance Flexible working can be considered Central location Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Senior IT Support Officer Bradford/Hybrid 31,250 + Excellent Benefits Your new company Hays Technology are recruiting a Senior IT Support officer to join a growing and ambitious public sector organisation based in the Bradford area. You will be reporting to the Infrastructure Team Manager. Your new role In your role, you will be working as part of a wider ICT Infrastructure Team to support the business operations through their use of technology, involving preventative maintenance, updates or enhancements, as well as reactive troubleshooting, issue investigation, and implementation of resolutions. You will be providing a second line service to support, resolve, and/or triage any ICT issues and problems You will be supporting the ICT support officer with any issues that are escalated and triage more complex issues that require further escalations, whilst providing this support at numerous sites and offices. You will also be providing support or implement simple changes to local networking configurations or infrastructure. What you'll need to succeed Experience in a 2nd line ICT support role for an organisation utilising Microsoft technology for endpoints, including deployment and ongoing user support Microsoft 365 administration of Microsoft server environments, including MS server operating systems (2016 and 2019) and administration of Exchange and Active Directory Knowledge of basic networking principles and experience managing local area networks and secure corporate Wi-Fi networks Possess excellent verbal and written communication skills Having a driving licence is essential What you'll get in return This exciting position is paying up to 31,250 negotiable on experience and offers an excellent work life balance including: hybrid working, generous annual leave, a public sector employer contribution pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 18, 2024
Full time
Senior IT Support Officer Bradford/Hybrid 31,250 + Excellent Benefits Your new company Hays Technology are recruiting a Senior IT Support officer to join a growing and ambitious public sector organisation based in the Bradford area. You will be reporting to the Infrastructure Team Manager. Your new role In your role, you will be working as part of a wider ICT Infrastructure Team to support the business operations through their use of technology, involving preventative maintenance, updates or enhancements, as well as reactive troubleshooting, issue investigation, and implementation of resolutions. You will be providing a second line service to support, resolve, and/or triage any ICT issues and problems You will be supporting the ICT support officer with any issues that are escalated and triage more complex issues that require further escalations, whilst providing this support at numerous sites and offices. You will also be providing support or implement simple changes to local networking configurations or infrastructure. What you'll need to succeed Experience in a 2nd line ICT support role for an organisation utilising Microsoft technology for endpoints, including deployment and ongoing user support Microsoft 365 administration of Microsoft server environments, including MS server operating systems (2016 and 2019) and administration of Exchange and Active Directory Knowledge of basic networking principles and experience managing local area networks and secure corporate Wi-Fi networks Possess excellent verbal and written communication skills Having a driving licence is essential What you'll get in return This exciting position is paying up to 31,250 negotiable on experience and offers an excellent work life balance including: hybrid working, generous annual leave, a public sector employer contribution pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Support Officer / Administrator (1st line Support) £c30-35k+ Benefits South East ABJ6998 PERMANENT MUST HAVE OWN TRANSPORT As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system and other endpoint devices. Onsite Key Responsibilities Installing, configuring and maintaining Windows 10 and Windows 11 desktop environment. Provide 1st line support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software for desktop and mobile devices. Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible. Administer user accounts on AD and Exchange, as well as amending and maintaining permissions across file storage to ensure security levels and access to restricted and confidential information is set appropriately. Flexibility to travel when needed between locations and remote support of other offices. Support the existing Enterprise messaging (Microsoft Exchange) & unified communication systems (Mitel). Carry out any reasonable duties as identified by your line manager or team leader Positively represent the company to our customers and suppliers Ensure compliance with our ISO standards. Fully participate in the company's performance management and development programmes. Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology. Ensure compliance with health and safety requirements. Knowledge/Skills/Experience Background in IT in relevant fields (e.g. Information Systems, Information Technology, Applied Networking, System Administration). Windows 10 and Windows 11, VMWare Microsoft Exchange Experience with desktops, laptops, mobile devices, printers, telephone system. Some commercial experience in a SME organisation To Apply : Please contact Alison Basson,
Apr 18, 2024
Full time
IT Support Officer / Administrator (1st line Support) £c30-35k+ Benefits South East ABJ6998 PERMANENT MUST HAVE OWN TRANSPORT As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system and other endpoint devices. Onsite Key Responsibilities Installing, configuring and maintaining Windows 10 and Windows 11 desktop environment. Provide 1st line support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software for desktop and mobile devices. Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible. Administer user accounts on AD and Exchange, as well as amending and maintaining permissions across file storage to ensure security levels and access to restricted and confidential information is set appropriately. Flexibility to travel when needed between locations and remote support of other offices. Support the existing Enterprise messaging (Microsoft Exchange) & unified communication systems (Mitel). Carry out any reasonable duties as identified by your line manager or team leader Positively represent the company to our customers and suppliers Ensure compliance with our ISO standards. Fully participate in the company's performance management and development programmes. Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology. Ensure compliance with health and safety requirements. Knowledge/Skills/Experience Background in IT in relevant fields (e.g. Information Systems, Information Technology, Applied Networking, System Administration). Windows 10 and Windows 11, VMWare Microsoft Exchange Experience with desktops, laptops, mobile devices, printers, telephone system. Some commercial experience in a SME organisation To Apply : Please contact Alison Basson,
Marketing & Communications Manager - Cinema & Events Our Woking Complex offers a world of entertainment under one roof, right in the heart of Surrey. The New Victoria Theatre opened in 1992 and is firmly established as one of the most beloved theatres in the Southeast. Boasting state-of-the-art facilities, excellent acoustics and clear sight lines it has hosted first-class performances from the Royal Shakespeare Company, the National Theatre, Matthew Bourne and a number of hit shows direct from the West End. The Rhoda McGaw Theatre caters for Woking's many community groups, societies, semi-professional, and professional content. It has a varied programme of entertainment throughout the year including musical theatre, comedy, opera, dance, drama and youth performances. Our Nova Cinema is Surrey's go-to destination for the ultimate cinema experience. With hand-picked programming and all the latest releases, it has seven stylish screens (including one luxury screen), an elegant full-service bar and a suite for community and business hire. ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. We own, operate or programme some of the world's most iconic venues ; ATG Entertainment manages 64 venues across Britain, the US and Germany. We are the world leader in theatre ticketing ; We process more than 18 million tickets every year for hit musicals, acclaimed plays, concerts, comedy shows and a variety of other live events across the UK, US, and Germany. We present the world's best live entertainment in our venues ; working alongside the world's leading producers and creative artists, our venues present an extraordinarily diverse range of top-quality entertainment. We produce award-winning shows ; our in-house production team, ATG Productions, are dedicated to producing critically acclaimed, commercially successful and creatively ambitious work for the West End, Broadway, Continental Europe and beyond. We are excited to be recruiting a Marketing & Communications Manager, focusing on our Cinema & Events! This role is part of the venue Marketing & Communications team in one of ATG's regional venues, and reports to the venue's Head of Sales, Marketing & Development. The role is responsible for the Marketing & Communications Officer and any other support posts. The Overall Purpose of this role is to: Lead as required on planning and delivery of events & cinema campaigns that drive ticket sales and revenue and nurture the audience base, and take responsibility for identifying sales opportunities to increase occupancy and revenue. Raise the media profile of the venue by creating innovative events, campaigns, partnerships, content, stunts or other opportunities that get widely noticed and talked about, and drive ticket sales. Nurture and manage a strong network of relationships with the media, local organisations and influencers in order to create earned reach. Grow the reach and engagement of the venue's social and editorial channels. Drive cinema membership scheme & events business at the venue. Bridge the gap between operational aspects of the team and the strategic aims of venue leadership. Foster relationships with businesses and individuals, with the aim of growing revenue from corporate & sponsorship avenues. We are open to specific industry background however we'd love you to have experience of working in marketing & communications specifically within an arts and culture or events environment. Interested? Please click on the link to view our full Job Description! We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
Apr 18, 2024
Full time
Marketing & Communications Manager - Cinema & Events Our Woking Complex offers a world of entertainment under one roof, right in the heart of Surrey. The New Victoria Theatre opened in 1992 and is firmly established as one of the most beloved theatres in the Southeast. Boasting state-of-the-art facilities, excellent acoustics and clear sight lines it has hosted first-class performances from the Royal Shakespeare Company, the National Theatre, Matthew Bourne and a number of hit shows direct from the West End. The Rhoda McGaw Theatre caters for Woking's many community groups, societies, semi-professional, and professional content. It has a varied programme of entertainment throughout the year including musical theatre, comedy, opera, dance, drama and youth performances. Our Nova Cinema is Surrey's go-to destination for the ultimate cinema experience. With hand-picked programming and all the latest releases, it has seven stylish screens (including one luxury screen), an elegant full-service bar and a suite for community and business hire. ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. We own, operate or programme some of the world's most iconic venues ; ATG Entertainment manages 64 venues across Britain, the US and Germany. We are the world leader in theatre ticketing ; We process more than 18 million tickets every year for hit musicals, acclaimed plays, concerts, comedy shows and a variety of other live events across the UK, US, and Germany. We present the world's best live entertainment in our venues ; working alongside the world's leading producers and creative artists, our venues present an extraordinarily diverse range of top-quality entertainment. We produce award-winning shows ; our in-house production team, ATG Productions, are dedicated to producing critically acclaimed, commercially successful and creatively ambitious work for the West End, Broadway, Continental Europe and beyond. We are excited to be recruiting a Marketing & Communications Manager, focusing on our Cinema & Events! This role is part of the venue Marketing & Communications team in one of ATG's regional venues, and reports to the venue's Head of Sales, Marketing & Development. The role is responsible for the Marketing & Communications Officer and any other support posts. The Overall Purpose of this role is to: Lead as required on planning and delivery of events & cinema campaigns that drive ticket sales and revenue and nurture the audience base, and take responsibility for identifying sales opportunities to increase occupancy and revenue. Raise the media profile of the venue by creating innovative events, campaigns, partnerships, content, stunts or other opportunities that get widely noticed and talked about, and drive ticket sales. Nurture and manage a strong network of relationships with the media, local organisations and influencers in order to create earned reach. Grow the reach and engagement of the venue's social and editorial channels. Drive cinema membership scheme & events business at the venue. Bridge the gap between operational aspects of the team and the strategic aims of venue leadership. Foster relationships with businesses and individuals, with the aim of growing revenue from corporate & sponsorship avenues. We are open to specific industry background however we'd love you to have experience of working in marketing & communications specifically within an arts and culture or events environment. Interested? Please click on the link to view our full Job Description! We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
The salary is broken down as £42,232 basic salary, which will increase annually until you reach the top of the scale £50,385. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000. Job Purpose You will be responsible for defining and implementing communications strategies for priority programmes and projects that contribute directly to CTP's mission to protect the public from terrorism. You will work closely with colleagues across the national Counter Terrorism Policing network, as well as with senior police officers and police staff. You'll be part of a highly motivated communications team, with the chance to learn from senior policing colleagues, and work on one of the most important issues to the public. But you'll also have the opportunity to draw on your own experience and initiative to plan and deliver communications that support wider organisational and operational objectives. Your primary goal will be to ensure that our key audiences have the information they need, when they need it. You'll be a positive advocate for communications as a profession, able to explain how it contributes to CTP's overall mission. You'll provide your expertise and support to senior officers and police staff across our national network, and play an active role in building the communications profession within CTP. You'll also be committed to your own continuous professional development and will be supported in this with membership of the Chartered Institute for Public Relations (CIPR) and a bespoke learning and development curriculum for Counter Terrorism Policing communicators. Vetting This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post. Confidentiality Agreement Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post. Our Employee Commitments Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of "Working to keep people safe from Terrorism". Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today's complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations. Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable). How to apply Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV). Completed applications must be submitted by 23:55 on 8 May 2024.
Apr 18, 2024
Full time
The salary is broken down as £42,232 basic salary, which will increase annually until you reach the top of the scale £50,385. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000. Job Purpose You will be responsible for defining and implementing communications strategies for priority programmes and projects that contribute directly to CTP's mission to protect the public from terrorism. You will work closely with colleagues across the national Counter Terrorism Policing network, as well as with senior police officers and police staff. You'll be part of a highly motivated communications team, with the chance to learn from senior policing colleagues, and work on one of the most important issues to the public. But you'll also have the opportunity to draw on your own experience and initiative to plan and deliver communications that support wider organisational and operational objectives. Your primary goal will be to ensure that our key audiences have the information they need, when they need it. You'll be a positive advocate for communications as a profession, able to explain how it contributes to CTP's overall mission. You'll provide your expertise and support to senior officers and police staff across our national network, and play an active role in building the communications profession within CTP. You'll also be committed to your own continuous professional development and will be supported in this with membership of the Chartered Institute for Public Relations (CIPR) and a bespoke learning and development curriculum for Counter Terrorism Policing communicators. Vetting This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post. Confidentiality Agreement Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post. Our Employee Commitments Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of "Working to keep people safe from Terrorism". Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today's complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations. Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable). How to apply Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV). Completed applications must be submitted by 23:55 on 8 May 2024.
About Unlocked Unlocked Graduates exists to break cycles of reoffending, with particular focus on breaking the link between disadvantage and reoffending. Currently prison is not a place which successfully does this: the average prisoner has 16 previous convictions and 48 per cent of prisoners reoffend within a year of release. Unlocked Graduates exists to fix this problem. Our mission is to break cycles of re-offending by developing outstanding individuals to lead rehabilitation in prisons and throughout society. About the role This is a phenomenally interesting role as it offers the opportunity to radically reimagine what incredible training can look like for a singularly powerful role: the prison officer is the only professional who reaches every single prisoner including the most vulnerable and challenging. They set the culture on the landings and have the power to create a safe and secure environment that is focused on rehabilitation. For this reason, at the heart of Unlocked is a highly effective training provision developing the leaders our prison service needs. It is this area that you will be responsible for. Evidence guides everything we do here at Unlocked. It's the foundation upon which our award-winning leadership development training programme is based on. We're looking for a Head of Curriculum with a deep passion for best practice pedagogy, curriculum and assessment to help us continue to develop our participants into transformative prison officers and extraordinary future leaders. You will use your deep understanding of pedagogical theory and an uncompromising enthusiasm for how people learn to oversee an entire two-year programme of study, from initial residential training all the way through to ongoing professional development. Our team has worked hard to craft an outstanding training programme for our participants. Our practice-based curriculum and pedagogy is built on the work of Doug Lemov, and the knowledge aspects of the curriculum are embedded in theories of explicit teaching rather than discovery learning for novice practitioners, as per the work of E.D. Hirsch. These theories will be therefore essential understanding for anyone taking on the role. Positioned as pioneers in the prison sector, we are proud to have built a strong reputation for developing quality training for a frontline public sector role. Notably, elements of our training have been integrated into His Majety's Prison and Probation Service (HMPPS) training of all new staff, and various other countries and related sectors have reached out for us to share our training expertise too. As the Head of Curriculum, you will hold a pivotal role, uniquely positioned to directly influence and create proof points for change across the whole service. You do not need prior knowledge of prisons or prison officer training to successfully take on this role, but you do need to be excited by our mission to develop outstanding leaders to break cycles of reoffending in prison. You will be supported by current and former prison service staff and have access to all the information and resources you require to build your knowledge-base quickly. Our ideal candidate will be somebody who is excited by what it is possible to achieve in this sector; who wants to take our already industry-leading training and make it even better. For further details and to apply, please click the apply button to be re-directed to our jobs portal. Closing date: 29th April 2024
Apr 18, 2024
Full time
About Unlocked Unlocked Graduates exists to break cycles of reoffending, with particular focus on breaking the link between disadvantage and reoffending. Currently prison is not a place which successfully does this: the average prisoner has 16 previous convictions and 48 per cent of prisoners reoffend within a year of release. Unlocked Graduates exists to fix this problem. Our mission is to break cycles of re-offending by developing outstanding individuals to lead rehabilitation in prisons and throughout society. About the role This is a phenomenally interesting role as it offers the opportunity to radically reimagine what incredible training can look like for a singularly powerful role: the prison officer is the only professional who reaches every single prisoner including the most vulnerable and challenging. They set the culture on the landings and have the power to create a safe and secure environment that is focused on rehabilitation. For this reason, at the heart of Unlocked is a highly effective training provision developing the leaders our prison service needs. It is this area that you will be responsible for. Evidence guides everything we do here at Unlocked. It's the foundation upon which our award-winning leadership development training programme is based on. We're looking for a Head of Curriculum with a deep passion for best practice pedagogy, curriculum and assessment to help us continue to develop our participants into transformative prison officers and extraordinary future leaders. You will use your deep understanding of pedagogical theory and an uncompromising enthusiasm for how people learn to oversee an entire two-year programme of study, from initial residential training all the way through to ongoing professional development. Our team has worked hard to craft an outstanding training programme for our participants. Our practice-based curriculum and pedagogy is built on the work of Doug Lemov, and the knowledge aspects of the curriculum are embedded in theories of explicit teaching rather than discovery learning for novice practitioners, as per the work of E.D. Hirsch. These theories will be therefore essential understanding for anyone taking on the role. Positioned as pioneers in the prison sector, we are proud to have built a strong reputation for developing quality training for a frontline public sector role. Notably, elements of our training have been integrated into His Majety's Prison and Probation Service (HMPPS) training of all new staff, and various other countries and related sectors have reached out for us to share our training expertise too. As the Head of Curriculum, you will hold a pivotal role, uniquely positioned to directly influence and create proof points for change across the whole service. You do not need prior knowledge of prisons or prison officer training to successfully take on this role, but you do need to be excited by our mission to develop outstanding leaders to break cycles of reoffending in prison. You will be supported by current and former prison service staff and have access to all the information and resources you require to build your knowledge-base quickly. Our ideal candidate will be somebody who is excited by what it is possible to achieve in this sector; who wants to take our already industry-leading training and make it even better. For further details and to apply, please click the apply button to be re-directed to our jobs portal. Closing date: 29th April 2024