IT Support Engineer Wimbledon £35,000 - £38,000 Permanent Full Time Office based Mon-Fri 8.30- 5.30 Benefits Social events Pensions - immediate auto enrollment. Company pays 3%, employee can pay anything 3% and above. Childcare vouchers Cycle to work scheme - they have a shower onsite. Healthcare - not funded but they all get a discount. Holidays - 20 days plus if employed at Xmas, 3 additional days plus bank hols Our Prestigious Client is looking for an IT Support Engineer who can provide comprehensive 1st and 2nd line IT support services, covering the installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. Key Responsibilities of the IT Support Engineer: Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephones and printers, voicemail, e-mail and audio-visuals Maintain a high degree of customer service for all support queries and adhere to IT service management principles Record, prioritise, track and monitor calls within the problem management database to the point of closure or, where necessary, escalate to the IT Manager or appropriate external technical support or third-party vendor Mixture of desk side, remote and 'the bar' support sessions Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. Maintain and monitor IT security across the network: IT Infrastructure and Telecoms Maintenance and Development - Sonic Wall firewall and VPN awareness - Endpoint Anti-virus - Sophos Central - Messaging Controls and Filtering - Mimecast - Compliance and End Point Management through Azure - Maintain physical security - security alarms / door entry controls Administration of VOIP & Mobile phone systems - Teams Telephony / Avaya IP Office Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation self-help guides and a support Knowledge Base Maintain and update Asset Registers and / logs on changes to key systems User account creation and device setup - joiner / leaver / changes / passwords etc. Perform all aspects of Microsoft Windows AD Server and Azure administration. Awareness of the IT Disaster Recovery plan Network Administration Experience Office 365 / Azure AD / Entra Admin Intune Administration / MFA controls System Builds (Laptop/Workstation/Autopilot) Microsoft Operating Systems (Windows 10 and 11) and relevant application systems Office 365 Suite / OneDrive / SharePoint Sophos Central Antivirus controls Mimecast Email Security controls Video Conferencing - MS Teams and Zoom Android Mobile setup and management Mobile MDM device management IP based telephony systems Asset Register management Solid Networking, TCP/IP & VPN principles Strong Cyber Security awareness Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.
Mar 28, 2024
Full time
IT Support Engineer Wimbledon £35,000 - £38,000 Permanent Full Time Office based Mon-Fri 8.30- 5.30 Benefits Social events Pensions - immediate auto enrollment. Company pays 3%, employee can pay anything 3% and above. Childcare vouchers Cycle to work scheme - they have a shower onsite. Healthcare - not funded but they all get a discount. Holidays - 20 days plus if employed at Xmas, 3 additional days plus bank hols Our Prestigious Client is looking for an IT Support Engineer who can provide comprehensive 1st and 2nd line IT support services, covering the installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. Key Responsibilities of the IT Support Engineer: Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephones and printers, voicemail, e-mail and audio-visuals Maintain a high degree of customer service for all support queries and adhere to IT service management principles Record, prioritise, track and monitor calls within the problem management database to the point of closure or, where necessary, escalate to the IT Manager or appropriate external technical support or third-party vendor Mixture of desk side, remote and 'the bar' support sessions Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. Maintain and monitor IT security across the network: IT Infrastructure and Telecoms Maintenance and Development - Sonic Wall firewall and VPN awareness - Endpoint Anti-virus - Sophos Central - Messaging Controls and Filtering - Mimecast - Compliance and End Point Management through Azure - Maintain physical security - security alarms / door entry controls Administration of VOIP & Mobile phone systems - Teams Telephony / Avaya IP Office Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation self-help guides and a support Knowledge Base Maintain and update Asset Registers and / logs on changes to key systems User account creation and device setup - joiner / leaver / changes / passwords etc. Perform all aspects of Microsoft Windows AD Server and Azure administration. Awareness of the IT Disaster Recovery plan Network Administration Experience Office 365 / Azure AD / Entra Admin Intune Administration / MFA controls System Builds (Laptop/Workstation/Autopilot) Microsoft Operating Systems (Windows 10 and 11) and relevant application systems Office 365 Suite / OneDrive / SharePoint Sophos Central Antivirus controls Mimecast Email Security controls Video Conferencing - MS Teams and Zoom Android Mobile setup and management Mobile MDM device management IP based telephony systems Asset Register management Solid Networking, TCP/IP & VPN principles Strong Cyber Security awareness Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.
Defender Endpoint SME/Consultant INSIDE IR35 6 months Berkshire or Portsmouth (onsite up to twice a week) ASAP Start We are currently recruiting for a security professional who is at subject matter expert level in MS Defender for Endpoint. Working on rolling out Windows estate, cutover and implementation of Defender for Endpoint on a large scale as well as a project transition from an anti-virus solution to Defender. Responsibilities: Wearing multiple hats to works hands on with engineering and architecture, whilst able to take a consultative approach and thinking. Work closely with Business Analysts in the team and confidently describe design features to security professionals and senior stakeholders. Continuously roll out updated features from Microsoft. Take responsibility for roadmaps, document design, plans etc. Key Skills/Experience: Worked in a complex environment - handled issues such as obsolesce and technical debt on previous projects. Previously worked on a transition project from an anti-virus solution to MS Defender for Endpoint. Regard yourself as an SME for MS Defender and Endpoint security. Worked on roll outs on large scale e.g 10,000 + device estate. IND_PC2 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Mar 26, 2024
Full time
Defender Endpoint SME/Consultant INSIDE IR35 6 months Berkshire or Portsmouth (onsite up to twice a week) ASAP Start We are currently recruiting for a security professional who is at subject matter expert level in MS Defender for Endpoint. Working on rolling out Windows estate, cutover and implementation of Defender for Endpoint on a large scale as well as a project transition from an anti-virus solution to Defender. Responsibilities: Wearing multiple hats to works hands on with engineering and architecture, whilst able to take a consultative approach and thinking. Work closely with Business Analysts in the team and confidently describe design features to security professionals and senior stakeholders. Continuously roll out updated features from Microsoft. Take responsibility for roadmaps, document design, plans etc. Key Skills/Experience: Worked in a complex environment - handled issues such as obsolesce and technical debt on previous projects. Previously worked on a transition project from an anti-virus solution to MS Defender for Endpoint. Regard yourself as an SME for MS Defender and Endpoint security. Worked on roll outs on large scale e.g 10,000 + device estate. IND_PC2 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
About the role; As a Service Desk Consultant (Azure) you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role where you will be expected to attend the office a few times per week for regular team collaboration time. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 50 Best Large Companies' and one of the 'Top 15 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: Full UK, clean driving licence An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Proven experience of 2nd line Azure tenant support. Examples to include EntraID changes, conditional access changes, AVD desktop policy changes, publishing new apps in Autopilot etc. Confident and capable of managing small Azure projects from project kick-off to closure. Such as MFA configuration, conditional access policies, Intune device enrolment etc. Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos, Microsoft Defender. Knowledge on storage (SAN, NAS etc) Microsoft Associate level certifications. Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric Vehicle Salary Sacrifice Scheme Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
Mar 22, 2024
Full time
About the role; As a Service Desk Consultant (Azure) you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role where you will be expected to attend the office a few times per week for regular team collaboration time. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 50 Best Large Companies' and one of the 'Top 15 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: Full UK, clean driving licence An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Proven experience of 2nd line Azure tenant support. Examples to include EntraID changes, conditional access changes, AVD desktop policy changes, publishing new apps in Autopilot etc. Confident and capable of managing small Azure projects from project kick-off to closure. Such as MFA configuration, conditional access policies, Intune device enrolment etc. Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos, Microsoft Defender. Knowledge on storage (SAN, NAS etc) Microsoft Associate level certifications. Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric Vehicle Salary Sacrifice Scheme Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
About the role; As a Service Desk Consultant (Azure) you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role where you will be expected to attend the office a few times per week for regular team collaboration time. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 50 Best Large Companies' and one of the 'Top 15 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: Full UK, clean driving licence An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Proven experience of 2nd line Azure tenant support. Examples to include EntraID changes, conditional access changes, AVD desktop policy changes, publishing new apps in Autopilot etc. Confident and capable of managing small Azure projects from project kick-off to closure. Such as MFA configuration, conditional access policies, Intune device enrolment etc. Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos, Microsoft Defender. Knowledge on storage (SAN, NAS etc) Microsoft Associate level certifications. Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric Vehicle Salary Sacrifice Scheme Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
Mar 22, 2024
Full time
About the role; As a Service Desk Consultant (Azure) you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role where you will be expected to attend the office a few times per week for regular team collaboration time. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 50 Best Large Companies' and one of the 'Top 15 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: Full UK, clean driving licence An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Proven experience of 2nd line Azure tenant support. Examples to include EntraID changes, conditional access changes, AVD desktop policy changes, publishing new apps in Autopilot etc. Confident and capable of managing small Azure projects from project kick-off to closure. Such as MFA configuration, conditional access policies, Intune device enrolment etc. Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos, Microsoft Defender. Knowledge on storage (SAN, NAS etc) Microsoft Associate level certifications. Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric Vehicle Salary Sacrifice Scheme Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
The Role: Senior Technical Consultant Location: Oxford Salary: Up to £50K In need of a more rewarding opportunity? Do you enjoy the challenge of working on complex large projects and delivering them successfully? Would you benefit from working in a supportive environment with tangible career progression opportunities? Yes? Great, get in touch today! Dynamic Minds just might have the perfect opportunity for you! We are delighted to partner with one of Oxfordshire's leading IT Support businesses, renowned for their exceptional customer satisfaction ratings and innovative technical solutions. The business is unapologetic about their people first approach, going above and beyond to ensure that all employees are valued and rewarded for their hard work. Due to exceptional growth and expansion, a fantastic opportunity has become available for a Senior Technical Consultant to join our client on a full time permanent basis. Functioning as a model ambassador for the business, you will become a trusted advisor to clients through routine site visits, remote support, implementing IT strategies, and delivering complex IT projects in collaboration with the wider consultancy team. This is a fantastic opportunity for an individual with exceptional communication skills and commercial awareness who enjoys being consultative and making a tangible contribution to business operations. As the successful Senior Technical Consultant you will be rewarded with a competitive basic salary and: Benefits: Quarterly bonus Inclusive and supportive work environment Ongoing technical training and support Career progression opportunities Flexible working arrangements Employee Assistance Program Sick pay Life insurance Retail discounts Cycle to work scheme. Free parking Health and wellbeing benefits Regular Friday lunches and beers Company socials Office entertainment e.g., digital games, ping pong table, etc. Your Responsibilities: Provide exceptional proactive and reactive remote / onsite technical support to a variety of clients. Carry out reactive site visits and support the helpdesk team where required. Collaborate effectively with the wider project team to ensure all projects are delivered on time and within budget. Assume responsibility of all technical issues assigned to you. Manage your diary effectively and maintain an open line of communication with all clients, keeping them updated through progress reports. Execute technical projects such as infrastructure installations, migrations, and cyber security reviews. Identify new opportunities when dealing with non-contracted customers, offering relevant products and services. Your Skills & Experience Previous experience as a Technical Consultant, IT Project Engineer, or Infrastructure Engineer is essential to be successful in this role. Capable of configuring and maintaining Microsoft 365, along with migrations. Knowledgeable on MS Windows Server, MS365 Administration, backup software, firewall configuration, anti-virus, and remote connection software. Knowledge of firewalls, AV, or backup products / technologies Familiar with technologies such as WatchGuard, Sophos, and Datto Familiarity with Azure hosting and configuration, Entra, Intune device enrolment, and Windows Modern Desktop deployment Microsoft or other practical certifications (MCP, Fundamentals, Technical Associate, Comp TIA, etc.) Proactive motivated approach to customer service Excellent communication and relationship building skills. To be considered for this role, please attach a copy of your up-to-date CV.
Mar 22, 2024
Full time
The Role: Senior Technical Consultant Location: Oxford Salary: Up to £50K In need of a more rewarding opportunity? Do you enjoy the challenge of working on complex large projects and delivering them successfully? Would you benefit from working in a supportive environment with tangible career progression opportunities? Yes? Great, get in touch today! Dynamic Minds just might have the perfect opportunity for you! We are delighted to partner with one of Oxfordshire's leading IT Support businesses, renowned for their exceptional customer satisfaction ratings and innovative technical solutions. The business is unapologetic about their people first approach, going above and beyond to ensure that all employees are valued and rewarded for their hard work. Due to exceptional growth and expansion, a fantastic opportunity has become available for a Senior Technical Consultant to join our client on a full time permanent basis. Functioning as a model ambassador for the business, you will become a trusted advisor to clients through routine site visits, remote support, implementing IT strategies, and delivering complex IT projects in collaboration with the wider consultancy team. This is a fantastic opportunity for an individual with exceptional communication skills and commercial awareness who enjoys being consultative and making a tangible contribution to business operations. As the successful Senior Technical Consultant you will be rewarded with a competitive basic salary and: Benefits: Quarterly bonus Inclusive and supportive work environment Ongoing technical training and support Career progression opportunities Flexible working arrangements Employee Assistance Program Sick pay Life insurance Retail discounts Cycle to work scheme. Free parking Health and wellbeing benefits Regular Friday lunches and beers Company socials Office entertainment e.g., digital games, ping pong table, etc. Your Responsibilities: Provide exceptional proactive and reactive remote / onsite technical support to a variety of clients. Carry out reactive site visits and support the helpdesk team where required. Collaborate effectively with the wider project team to ensure all projects are delivered on time and within budget. Assume responsibility of all technical issues assigned to you. Manage your diary effectively and maintain an open line of communication with all clients, keeping them updated through progress reports. Execute technical projects such as infrastructure installations, migrations, and cyber security reviews. Identify new opportunities when dealing with non-contracted customers, offering relevant products and services. Your Skills & Experience Previous experience as a Technical Consultant, IT Project Engineer, or Infrastructure Engineer is essential to be successful in this role. Capable of configuring and maintaining Microsoft 365, along with migrations. Knowledgeable on MS Windows Server, MS365 Administration, backup software, firewall configuration, anti-virus, and remote connection software. Knowledge of firewalls, AV, or backup products / technologies Familiar with technologies such as WatchGuard, Sophos, and Datto Familiarity with Azure hosting and configuration, Entra, Intune device enrolment, and Windows Modern Desktop deployment Microsoft or other practical certifications (MCP, Fundamentals, Technical Associate, Comp TIA, etc.) Proactive motivated approach to customer service Excellent communication and relationship building skills. To be considered for this role, please attach a copy of your up-to-date CV.
Be part of a consultancy at the cutting edge of information security. Now a part of Accenture Security, our services include a comprehensive portfolio of advisory and advanced technical cyber security services. We pride ourselves on our unique and meticulous approach to helping our clients solve their most complex information security challenges. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. As a team: You will work with some of the best in the industry, on prestigious projects with the worlds most high profile blue chip companies and enjoy the benefits of being part of Accenture Security. You will be using the latest technologies with clients to help them get to the next level. Do you want to work in an environment where...? You'll learn, grown and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and global network of experts, this could be the role for you. In our team you will learn: The role encompasses both monitoring and responding to alerts raised by various toolsets as part of an ongoing managed security monitoring service, coupled with analysing data sets gathered from Incident Response investigations and assisting Investigative Consultants to deliver positive investigative outcomes to our breach investigation consultancy engagements. Show more Show less Qualifications As a Lead Security Analyst, you will: Respond to alerts escalated by shift analysts Perform detailed analysis and undertake an in-depth investigation into potential and confirmed security incidents Escalate incidents where necessary & acting as a point of contact throughout Conduct threat hunting across client environments Develop and refine threat hunting techniques Review and action alerts flagged as tuning candidates Conduct proactive threat research Develop and implement new signatures/rules Task and manage the delivery of junior analysts Development & mentor junior members of staff Manage the delivery of SOC projects Support client engagements and or service meetings, representing the business to external stakeholders Provide out-of-hours technical escalation support to shift analysts Development SOC playbooks We are looking for experience and skills in any of the following; A detailed understanding of the core discipline, including knowledge of computer networks, operating systems, software, hardware, and security An understanding of cyber security risks associated with various technologies and ways to manage them A good working knowledge of various security technologies such as network and application firewalls, host intrusion prevention and anti-virus Any relevant academic or industry specific training Set yourself apart: Ability to seek out new ways of working more efficiently Sustain a high level of focus, effort, and energy Share real stories and experiences to truly connect with others Create an open environment that encourages team members be to their authentic self Drive activities to ensure value is added and/or requirements are met Location: Minimum requirement to be on-site in the Cheltenham Offices 2 days per week Mandatory Pre-requisite SC clearance is mandatory. The criteria for SC clearance is all candidates that are considered must have been a UK resident for a minimum of 5 years with no long periods outside of the UK.
Sep 24, 2022
Full time
Be part of a consultancy at the cutting edge of information security. Now a part of Accenture Security, our services include a comprehensive portfolio of advisory and advanced technical cyber security services. We pride ourselves on our unique and meticulous approach to helping our clients solve their most complex information security challenges. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. As a team: You will work with some of the best in the industry, on prestigious projects with the worlds most high profile blue chip companies and enjoy the benefits of being part of Accenture Security. You will be using the latest technologies with clients to help them get to the next level. Do you want to work in an environment where...? You'll learn, grown and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and global network of experts, this could be the role for you. In our team you will learn: The role encompasses both monitoring and responding to alerts raised by various toolsets as part of an ongoing managed security monitoring service, coupled with analysing data sets gathered from Incident Response investigations and assisting Investigative Consultants to deliver positive investigative outcomes to our breach investigation consultancy engagements. Show more Show less Qualifications As a Lead Security Analyst, you will: Respond to alerts escalated by shift analysts Perform detailed analysis and undertake an in-depth investigation into potential and confirmed security incidents Escalate incidents where necessary & acting as a point of contact throughout Conduct threat hunting across client environments Develop and refine threat hunting techniques Review and action alerts flagged as tuning candidates Conduct proactive threat research Develop and implement new signatures/rules Task and manage the delivery of junior analysts Development & mentor junior members of staff Manage the delivery of SOC projects Support client engagements and or service meetings, representing the business to external stakeholders Provide out-of-hours technical escalation support to shift analysts Development SOC playbooks We are looking for experience and skills in any of the following; A detailed understanding of the core discipline, including knowledge of computer networks, operating systems, software, hardware, and security An understanding of cyber security risks associated with various technologies and ways to manage them A good working knowledge of various security technologies such as network and application firewalls, host intrusion prevention and anti-virus Any relevant academic or industry specific training Set yourself apart: Ability to seek out new ways of working more efficiently Sustain a high level of focus, effort, and energy Share real stories and experiences to truly connect with others Create an open environment that encourages team members be to their authentic self Drive activities to ensure value is added and/or requirements are met Location: Minimum requirement to be on-site in the Cheltenham Offices 2 days per week Mandatory Pre-requisite SC clearance is mandatory. The criteria for SC clearance is all candidates that are considered must have been a UK resident for a minimum of 5 years with no long periods outside of the UK.
About the role; Submit your CV and any additional required information after you have read this description by clicking on the application button. As a Server Support Consultant for 2nd Line you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role so you will be expected to work from our office a few days per week for regular team collaboration time. Regular travel to customer sites may also be required. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have another amazing all staff festival arranged for 2022 Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos Knowledge on storage (SAN, NAS etc) Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
Sep 21, 2022
Full time
About the role; Submit your CV and any additional required information after you have read this description by clicking on the application button. As a Server Support Consultant for 2nd Line you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role so you will be expected to work from our office a few days per week for regular team collaboration time. Regular travel to customer sites may also be required. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have another amazing all staff festival arranged for 2022 Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos Knowledge on storage (SAN, NAS etc) Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
Do you have good IT infrastructure deployment experience and advanced troubleshooting skills to at least a 3rd Line level? Are you looking to get involved in more challenging / interesting project work and technologies in Networking, Storage and Security in enterprise scale environments?
A superb Tech company in Crowthorne is currently expanding it's team at all levels across the technical team. Although this company is relatively small it has an exceptional work environment which is very friendly, supportive and collaborative. They take an exceedingly high quality approach, they are experts in providing Cloud Hosted Storage, IT Security and Networking solutions to a select number of quality known enterprise scale clients.
This role is very varied and you will have the opportunity to get involved in the following activities:
Assist with the creation of technical design/implementation documentation
Participate in testing and execution of new infrastructure projects
Deploy new applications and enhancements as required
Implement solutions where necessary which may fall outside of normal business hours
Troubleshoot infrastructure compatibility issues based on system architecture, project
requirements, customer expectations, etc.
Provide feedback and propose changes to infrastructure specifications
Monitor, maintain and support the company’s and customers’ systems infrastructure
Support tickets from incoming calls or emails and aim to swiftly resolve them whilst providing
excellent customer service skills at all times
Visit customer sites as and when appropriate
Continuously keep updated with the latest technologies and developments
Mentor Support Engineers in new and existing technologies as required on a one to one basis
or in a workshop environment
Skills profile:
Microsoft Windows Server (2008/2012/2016) operating systems
Microsoft Windows Desktop (7/8/10) operating systems
Microsoft Office Applications (2010/2013/2016/Office365)
Microsoft Exchange Server (2010/2013/2016)
Microsoft SQL Server (2008 through to 2017)
VMWare & Hyper-V technologies
Networking & wireless configuration
Active Directory and Group Policy
Backup Software technologies such as Veeam
Antivirus Software
Any knowledge of storage / SAN technologies are desirable e.g. IBM Storage Manager
Any knowledge of Centrify or Sonicwall based IT Sec products are desirable
Good benefits package and support for training available.
Urgent vacancy - please apply asap
Oct 29, 2018
Do you have good IT infrastructure deployment experience and advanced troubleshooting skills to at least a 3rd Line level? Are you looking to get involved in more challenging / interesting project work and technologies in Networking, Storage and Security in enterprise scale environments?
A superb Tech company in Crowthorne is currently expanding it's team at all levels across the technical team. Although this company is relatively small it has an exceptional work environment which is very friendly, supportive and collaborative. They take an exceedingly high quality approach, they are experts in providing Cloud Hosted Storage, IT Security and Networking solutions to a select number of quality known enterprise scale clients.
This role is very varied and you will have the opportunity to get involved in the following activities:
Assist with the creation of technical design/implementation documentation
Participate in testing and execution of new infrastructure projects
Deploy new applications and enhancements as required
Implement solutions where necessary which may fall outside of normal business hours
Troubleshoot infrastructure compatibility issues based on system architecture, project
requirements, customer expectations, etc.
Provide feedback and propose changes to infrastructure specifications
Monitor, maintain and support the company’s and customers’ systems infrastructure
Support tickets from incoming calls or emails and aim to swiftly resolve them whilst providing
excellent customer service skills at all times
Visit customer sites as and when appropriate
Continuously keep updated with the latest technologies and developments
Mentor Support Engineers in new and existing technologies as required on a one to one basis
or in a workshop environment
Skills profile:
Microsoft Windows Server (2008/2012/2016) operating systems
Microsoft Windows Desktop (7/8/10) operating systems
Microsoft Office Applications (2010/2013/2016/Office365)
Microsoft Exchange Server (2010/2013/2016)
Microsoft SQL Server (2008 through to 2017)
VMWare & Hyper-V technologies
Networking & wireless configuration
Active Directory and Group Policy
Backup Software technologies such as Veeam
Antivirus Software
Any knowledge of storage / SAN technologies are desirable e.g. IBM Storage Manager
Any knowledge of Centrify or Sonicwall based IT Sec products are desirable
Good benefits package and support for training available.
Urgent vacancy - please apply asap
Do you have good IT infrastructure deployment experience and advanced troubleshooting skills to at least a 3rd Line level? Are you looking to get involved in more challenging / interesting project work and technologies in Networking, Storage and Security in enterprise scale environments?
A superb Tech company in Crowthorne is currently expanding it's team at all levels across the technical team. Although this company is relatively small it has an exceptional work environment which is very friendly, supportive and collaborative. They take an exceedingly high quality approach, they are experts in providing Cloud Hosted Storage, IT Security and Networking solutions to a select number of quality known enterprise scale clients.
This role is very varied and you will have the opportunity to get involved in the following activities:
Assist with the creation of technical design/implementation documentation
Participate in testing and execution of new infrastructure projects
Deploy new applications and enhancements as required
Implement solutions where necessary which may fall outside of normal business hours
Troubleshoot infrastructure compatibility issues based on system architecture, project
requirements, customer expectations, etc.
Provide feedback and propose changes to infrastructure specifications
Monitor, maintain and support the company’s and customers’ systems infrastructure
Support tickets from incoming calls or emails and aim to swiftly resolve them whilst providing
excellent customer service skills at all times
Visit customer sites as and when appropriate
Continuously keep updated with the latest technologies and developments
Mentor Support Engineers in new and existing technologies as required on a one to one basis
or in a workshop environment
Skills profile:
Microsoft Windows Server (2008/2012/2016) operating systems
Microsoft Windows Desktop (7/8/10) operating systems
Microsoft Office Applications (2010/2013/2016/Office365)
Microsoft Exchange Server (2010/2013/2016)
Microsoft SQL Server (2008 through to 2017)
VMWare & Hyper-V technologies
Networking & wireless configuration
Active Directory and Group Policy
Backup Software technologies such as Veeam
Antivirus Software
Any knowledge of storage / SAN technologies are desirable e.g. IBM Storage Manager
Any knowledge of Centrify or Sonicwall based IT Sec products are desirable
Good benefits package and support for training available.
Urgent vacancy - please apply asap
Oct 29, 2018
Do you have good IT infrastructure deployment experience and advanced troubleshooting skills to at least a 3rd Line level? Are you looking to get involved in more challenging / interesting project work and technologies in Networking, Storage and Security in enterprise scale environments?
A superb Tech company in Crowthorne is currently expanding it's team at all levels across the technical team. Although this company is relatively small it has an exceptional work environment which is very friendly, supportive and collaborative. They take an exceedingly high quality approach, they are experts in providing Cloud Hosted Storage, IT Security and Networking solutions to a select number of quality known enterprise scale clients.
This role is very varied and you will have the opportunity to get involved in the following activities:
Assist with the creation of technical design/implementation documentation
Participate in testing and execution of new infrastructure projects
Deploy new applications and enhancements as required
Implement solutions where necessary which may fall outside of normal business hours
Troubleshoot infrastructure compatibility issues based on system architecture, project
requirements, customer expectations, etc.
Provide feedback and propose changes to infrastructure specifications
Monitor, maintain and support the company’s and customers’ systems infrastructure
Support tickets from incoming calls or emails and aim to swiftly resolve them whilst providing
excellent customer service skills at all times
Visit customer sites as and when appropriate
Continuously keep updated with the latest technologies and developments
Mentor Support Engineers in new and existing technologies as required on a one to one basis
or in a workshop environment
Skills profile:
Microsoft Windows Server (2008/2012/2016) operating systems
Microsoft Windows Desktop (7/8/10) operating systems
Microsoft Office Applications (2010/2013/2016/Office365)
Microsoft Exchange Server (2010/2013/2016)
Microsoft SQL Server (2008 through to 2017)
VMWare & Hyper-V technologies
Networking & wireless configuration
Active Directory and Group Policy
Backup Software technologies such as Veeam
Antivirus Software
Any knowledge of storage / SAN technologies are desirable e.g. IBM Storage Manager
Any knowledge of Centrify or Sonicwall based IT Sec products are desirable
Good benefits package and support for training available.
Urgent vacancy - please apply asap
Do you have good IT infrastructure deployment experience and advanced troubleshooting skills to at least a 3rd Line level? Are you looking to get involved in more challenging / interesting project work and technologies in Networking, Storage and Security in enterprise scale environments?
A superb Tech company in Crowthorne is currently expanding it's team at all levels across the technical team. Although this company is relatively small it has an exceptional work environment which is very friendly, supportive and collaborative. They take an exceedingly high quality approach, they are experts in providing Cloud Hosted Storage, IT Security and Networking solutions to a select number of quality known enterprise scale clients.
This role is very varied and you will have the opportunity to get involved in the following activities:
Assist with the creation of technical design/implementation documentation
Participate in testing and execution of new infrastructure projects
Deploy new applications and enhancements as required
Implement solutions where necessary which may fall outside of normal business hours
Troubleshoot infrastructure compatibility issues based on system architecture, project
requirements, customer expectations, etc.
Provide feedback and propose changes to infrastructure specifications
Monitor, maintain and support the company’s and customers’ systems infrastructure
Support tickets from incoming calls or emails and aim to swiftly resolve them whilst providing
excellent customer service skills at all times
Visit customer sites as and when appropriate
Continuously keep updated with the latest technologies and developments
Mentor Support Engineers in new and existing technologies as required on a one to one basis
or in a workshop environment
Skills profile:
Microsoft Windows Server (2008/2012/2016) operating systems
Microsoft Windows Desktop (7/8/10) operating systems
Microsoft Office Applications (2010/2013/2016/Office365)
Microsoft Exchange Server (2010/2013/2016)
Microsoft SQL Server (2008 through to 2017)
VMWare & Hyper-V technologies
Networking & wireless configuration
Active Directory and Group Policy
Backup Software technologies such as Veeam
Antivirus Software
Any knowledge of storage / SAN technologies are desirable e.g. IBM Storage Manager
Any knowledge of Centrify or Sonicwall based IT Sec products are desirable
Good benefits package and support for training available.
Urgent vacancy - please apply asap
Oct 29, 2018
Do you have good IT infrastructure deployment experience and advanced troubleshooting skills to at least a 3rd Line level? Are you looking to get involved in more challenging / interesting project work and technologies in Networking, Storage and Security in enterprise scale environments?
A superb Tech company in Crowthorne is currently expanding it's team at all levels across the technical team. Although this company is relatively small it has an exceptional work environment which is very friendly, supportive and collaborative. They take an exceedingly high quality approach, they are experts in providing Cloud Hosted Storage, IT Security and Networking solutions to a select number of quality known enterprise scale clients.
This role is very varied and you will have the opportunity to get involved in the following activities:
Assist with the creation of technical design/implementation documentation
Participate in testing and execution of new infrastructure projects
Deploy new applications and enhancements as required
Implement solutions where necessary which may fall outside of normal business hours
Troubleshoot infrastructure compatibility issues based on system architecture, project
requirements, customer expectations, etc.
Provide feedback and propose changes to infrastructure specifications
Monitor, maintain and support the company’s and customers’ systems infrastructure
Support tickets from incoming calls or emails and aim to swiftly resolve them whilst providing
excellent customer service skills at all times
Visit customer sites as and when appropriate
Continuously keep updated with the latest technologies and developments
Mentor Support Engineers in new and existing technologies as required on a one to one basis
or in a workshop environment
Skills profile:
Microsoft Windows Server (2008/2012/2016) operating systems
Microsoft Windows Desktop (7/8/10) operating systems
Microsoft Office Applications (2010/2013/2016/Office365)
Microsoft Exchange Server (2010/2013/2016)
Microsoft SQL Server (2008 through to 2017)
VMWare & Hyper-V technologies
Networking & wireless configuration
Active Directory and Group Policy
Backup Software technologies such as Veeam
Antivirus Software
Any knowledge of storage / SAN technologies are desirable e.g. IBM Storage Manager
Any knowledge of Centrify or Sonicwall based IT Sec products are desirable
Good benefits package and support for training available.
Urgent vacancy - please apply asap
Our client based in Virginia Water is seeking an IT Support Technician who reports to the ICT Manager.
JOB PURPOSE
To ensure all users can work effectively and efficiently with their allocated ICT equipment.
In conjunction with the rest of the IT Department, monitor and maintain the company’s network, computer systems, software applications and the Cisco Phone System, including the implementation of all necessary security measures to avert virus attacks, to ensure the smooth running of the ICT operation.
SCOPE
Software/Hardware Support for all Users within the company.
JOB PURPOSE
To ensure all users can work effectively and efficiently with their allocated ICT equipment.
In conjunction with the rest of the IT Department, monitor and maintain the company’s network, computer systems, software applications and the Cisco Phone System, including the implementation of all necessary security measures to avert virus attacks, to ensure the smooth running of the ICT operation.
SCOPE
Software/Hardware Support for all Users.
PRINCIPAL ACCOUNTABILITIES
Technical Support:
Provide 1st /2nd line ICT Helpdesk support to the users, answering support queries via phone, email, remote desktop or face to face (213 users). Any queries that cannot be solved are escalated to the Technical Support Engineers or the ICT Manager/Director.
Install, configure and build computer systems (laptops, desktops) using Dell KACE.
Maintain an asset list detailing all computer equipment to ensure assets are accounted for.
Support users, with varying levels of knowledge and competence, in the use of computer equipment and software applications, by providing necessary training and advice.
Provide support documentation including user guides on in-house computer system overviews for new users; e-mail account maintenance; Printer installation; Microsoft Office products etc.
Networking and Internal Systems:
Assist in administration of the following under guidance -
Microsoft Exchange 2013 e-mail server
Barracuda, Firewall/Archive/Spam FW/Web Filter
Sophos Corporate Antivirus
FTP site
HP Procurve POE Switches
Cisco Unified Comms 10.5 Telephone system
Client mobile communications
Maintenance of Windows 2012 Active Directory:
Addition and deletion of User accounts and Mailboxes.
JOB DESCRIPTION
Events
In conjunction with the ICT Director, plan and implement ICT solutions for events.
Role entails:
Installation and support of a Fibre Optic/Ethernet/Wireless network to supply internet, IP phone solutions and public Wi-Fi.
Supporting over 300 users and 50 IP Phones.
On-site event support when required. (some travelling may be involved).
Responsible for Problem Shooting and resolving ICT Queries. The IT Support Technician needs to obtain authorisation from either ICT Director or ICT Manager before assigning equipment to Users or ordering any equipment.
Technical:
Experience in PC software Installations and troubleshooting. PC component knowledge.
Positive hands on / can do attitude. Experience of networking.
Own transport required due to location.
If you would like to apply please send your CV together with your salary requirements, notice period and reasons for leaving past and present employment.
"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion
Index Recruitment is acting as an Employment Agency in relation to this vacancy
Feb 21, 2016
Our client based in Virginia Water is seeking an IT Support Technician who reports to the ICT Manager.
JOB PURPOSE
To ensure all users can work effectively and efficiently with their allocated ICT equipment.
In conjunction with the rest of the IT Department, monitor and maintain the company’s network, computer systems, software applications and the Cisco Phone System, including the implementation of all necessary security measures to avert virus attacks, to ensure the smooth running of the ICT operation.
SCOPE
Software/Hardware Support for all Users within the company.
JOB PURPOSE
To ensure all users can work effectively and efficiently with their allocated ICT equipment.
In conjunction with the rest of the IT Department, monitor and maintain the company’s network, computer systems, software applications and the Cisco Phone System, including the implementation of all necessary security measures to avert virus attacks, to ensure the smooth running of the ICT operation.
SCOPE
Software/Hardware Support for all Users.
PRINCIPAL ACCOUNTABILITIES
Technical Support:
Provide 1st /2nd line ICT Helpdesk support to the users, answering support queries via phone, email, remote desktop or face to face (213 users). Any queries that cannot be solved are escalated to the Technical Support Engineers or the ICT Manager/Director.
Install, configure and build computer systems (laptops, desktops) using Dell KACE.
Maintain an asset list detailing all computer equipment to ensure assets are accounted for.
Support users, with varying levels of knowledge and competence, in the use of computer equipment and software applications, by providing necessary training and advice.
Provide support documentation including user guides on in-house computer system overviews for new users; e-mail account maintenance; Printer installation; Microsoft Office products etc.
Networking and Internal Systems:
Assist in administration of the following under guidance -
Microsoft Exchange 2013 e-mail server
Barracuda, Firewall/Archive/Spam FW/Web Filter
Sophos Corporate Antivirus
FTP site
HP Procurve POE Switches
Cisco Unified Comms 10.5 Telephone system
Client mobile communications
Maintenance of Windows 2012 Active Directory:
Addition and deletion of User accounts and Mailboxes.
JOB DESCRIPTION
Events
In conjunction with the ICT Director, plan and implement ICT solutions for events.
Role entails:
Installation and support of a Fibre Optic/Ethernet/Wireless network to supply internet, IP phone solutions and public Wi-Fi.
Supporting over 300 users and 50 IP Phones.
On-site event support when required. (some travelling may be involved).
Responsible for Problem Shooting and resolving ICT Queries. The IT Support Technician needs to obtain authorisation from either ICT Director or ICT Manager before assigning equipment to Users or ordering any equipment.
Technical:
Experience in PC software Installations and troubleshooting. PC component knowledge.
Positive hands on / can do attitude. Experience of networking.
Own transport required due to location.
If you would like to apply please send your CV together with your salary requirements, notice period and reasons for leaving past and present employment.
"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion
Index Recruitment is acting as an Employment Agency in relation to this vacancy
IT Support Technician - 1st/2nd Line
Permanent, Bromsgrove
Competitive Salary & Excellent Benefits Package
We have an exciting opportunity for an IT Support Technician with at least 1 years support experience within a service desk environment covering 1st and ideally 2nd line support. As the successful Support Technician you will be either MCSE or MCIP certified, have excellent communication skills and have experience of working in a Server environment
Liaising with 3rd Party companies to ensure computer and telephony systems and software are running efficiently by, logging tickets via appropriate channels and tracking the ticket to conclusion, setting up and maintaining users on Adviser Office, including maintaining security groups. Ensure adherence to the IT Security Policy and monitoring the network for any security risks or breaches and acting accordingly in the event of a risk or a breach.
Acting as the point of contact for any IT or telephony related issues for internal staff and remote users, to include:
Supported Versions of MS Office, and other supported applications
Connectivity to internet / servers / VPN etc.
Windows and OSX Operating Systems and related hardware
Printer issues (including liaising with Printer support company)
Adding new users on AD, maintenance of AD and to remove leavers in a timely fashion, maintaining security groups, group policy.
Complete set up of new computers/servers (joining to domain, encrypting, anti-virus, setting up user etc.)
Setting up Consultant laptop, including VPN connection, email, server access and remote desktop connection (for connecting to database). Demonstrating access to Consultants
Setting up remote users PC requirements, including VPN connection, encryption, email, anti-virus, server access and remote desktop connection (for connecting to database). Demonstrating access to remote users.
Maintaining server and client machines, ensuring all run efficiently and that all machines have adequate security measures and anti-virus software updated
Installing and upgrading new or existing software on server and client machines, ensuring that this is done efficiently and with minimal disruption
ASC Connections is a leading recruitment business specialising within areas of both technical and business services. We operate as an employment business or an employment agency for all temporary and permanent roles respectively. For an extensive range of job opportunities please visit our website at (url removed)
Feb 21, 2016
IT Support Technician - 1st/2nd Line
Permanent, Bromsgrove
Competitive Salary & Excellent Benefits Package
We have an exciting opportunity for an IT Support Technician with at least 1 years support experience within a service desk environment covering 1st and ideally 2nd line support. As the successful Support Technician you will be either MCSE or MCIP certified, have excellent communication skills and have experience of working in a Server environment
Liaising with 3rd Party companies to ensure computer and telephony systems and software are running efficiently by, logging tickets via appropriate channels and tracking the ticket to conclusion, setting up and maintaining users on Adviser Office, including maintaining security groups. Ensure adherence to the IT Security Policy and monitoring the network for any security risks or breaches and acting accordingly in the event of a risk or a breach.
Acting as the point of contact for any IT or telephony related issues for internal staff and remote users, to include:
Supported Versions of MS Office, and other supported applications
Connectivity to internet / servers / VPN etc.
Windows and OSX Operating Systems and related hardware
Printer issues (including liaising with Printer support company)
Adding new users on AD, maintenance of AD and to remove leavers in a timely fashion, maintaining security groups, group policy.
Complete set up of new computers/servers (joining to domain, encrypting, anti-virus, setting up user etc.)
Setting up Consultant laptop, including VPN connection, email, server access and remote desktop connection (for connecting to database). Demonstrating access to Consultants
Setting up remote users PC requirements, including VPN connection, encryption, email, anti-virus, server access and remote desktop connection (for connecting to database). Demonstrating access to remote users.
Maintaining server and client machines, ensuring all run efficiently and that all machines have adequate security measures and anti-virus software updated
Installing and upgrading new or existing software on server and client machines, ensuring that this is done efficiently and with minimal disruption
ASC Connections is a leading recruitment business specialising within areas of both technical and business services. We operate as an employment business or an employment agency for all temporary and permanent roles respectively. For an extensive range of job opportunities please visit our website at (url removed)