Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
Jul 03, 2023
Full time
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
Senior Front End Software Engineer - Angular / JavaScript Bristol i f you can work two/three days a week in the office the rest can be remote Fantastic opportunity. Our client are based in Bristol at the junction of the M5/M4 at Aztec West and are a busy Global FinTech software provider to the world's top banks. This is a technical role where you will have an opportunity to work in a company with operations around the globe. The purpose of this role is to support the TLM ( Transaction Lifecycle Management) team by applying your experience and technical knowledge into developing and supporting all components of their products which follow their coding standards. Using the latest versions of Angular you will be developing their Design System and component library, applying your experience and technical knowledge into producing modern and effective UI elements that provide a centralised and consistent look and feel across their products. You will manage a diverse workload including multiple parallel tasks and you will prioritise your time and tasks effectively. You will be designing and developing innovative solutions for the world s leading financial institutions. You will have a proven track record in building software which is of high quality, robust and scalable by design, as well as the ability to understand and introduce outside concepts to challenge the status quo or solve problems in software, tooling and process. You will use your technical expertise to influence technical direction and to mentor junior members of the team. Key Skills • Strong JavaScript and Angular development skills • Experience with using Node.js and NPM • SCSS • Experience with unit and e2e testing tools • Time management • Strong focus on delivery • Problem solving skills • Build effective working relationships • Resourcefulness and troubleshooting aptitude • A passion for software development • Self-Awareness • Ability to learn new technologies quickly • Enthusiasm and desire to learn • Fluent in English Desirable Skills • Experience with Continuous Integration and Continuous Delivery • Familiarity with automated testing concepts, methods and tooling • Java • Containerisation Technology • TypeScript • Design experience • Storybook Job Responsibilities • Writing and testing code in order to develop scalable and robust solutions, which meet the high performance and availability standards of global financial institutions. • Making code changes and unit testing of the code. • Investigation of problems and determining the best solution. • Support on-going maintenance and fixes of companies solutions and in-house toolkits. • Collaborating with other developers and other departments. • Investigation of problems and determining the best solution. • Create technical documentation for reference and reporting. • Build credibility with team members and support junior team members by providing feedback. • Provide effective, inclusive leadership on technical tasks. • Research and evaluate new and alternate third party frameworks for inclusion in future development. • Track changes and versions of existing frameworks to ensure solutions remain secure and up to date. • Encourage team members to engage in research and contribute to technical decisions. • Communicate effectively with development managers and other teams. • Adhering to the development roadmap to ensure features and functionalities are delivered on time. • Oversee and assist solutions in technical direction, including by making compromises and building consensus. • Demonstrate good leadership qualities by helping to foster enthusiasm and with active encouragement of team members. • Use skills, expertise and communication to inspire change Qualifications • A degree or equivalent in Computer Science or IT ; demonstrable equivalent professional knowledge. Experience • Extensive experience in a software engineering or equivalent role • Experience of writing tests • Experience developing in a software vendor environment is advantageous • Financial software experience is also advantageous Benefits • Free onsite parking • 25 days annual leave rising to 28 with length of service. • Annual Holiday scheme also lets you roll over' up to a maximum of 10 days into the next year helping you to take full advantage of your holiday entitlement. • Company pension scheme matching up to 5% of salary with the option to make contributions via Salary Sacrifice. • Group Life Assurance - As part of your core benefit package from them you are entitled to up to 9 times your annual basic salary • Group Income Protection. • Private Medical Insurance. Reference VN2231 Senior front end software engineer angular javascript node node.js front end bristol scss java docker containerisation typescript bristol bank finance financial fintech angular Senior front end software engineer angular javascript node node.js front end bristol scss java docker containerisation typescript bristol bank finance financial fintech angular Senior front end software engineer angular javascript node node.js front end bristol scss java docker containerisation typescript bristol bank finance financial fintech angular v
Mar 28, 2024
Full time
Senior Front End Software Engineer - Angular / JavaScript Bristol i f you can work two/three days a week in the office the rest can be remote Fantastic opportunity. Our client are based in Bristol at the junction of the M5/M4 at Aztec West and are a busy Global FinTech software provider to the world's top banks. This is a technical role where you will have an opportunity to work in a company with operations around the globe. The purpose of this role is to support the TLM ( Transaction Lifecycle Management) team by applying your experience and technical knowledge into developing and supporting all components of their products which follow their coding standards. Using the latest versions of Angular you will be developing their Design System and component library, applying your experience and technical knowledge into producing modern and effective UI elements that provide a centralised and consistent look and feel across their products. You will manage a diverse workload including multiple parallel tasks and you will prioritise your time and tasks effectively. You will be designing and developing innovative solutions for the world s leading financial institutions. You will have a proven track record in building software which is of high quality, robust and scalable by design, as well as the ability to understand and introduce outside concepts to challenge the status quo or solve problems in software, tooling and process. You will use your technical expertise to influence technical direction and to mentor junior members of the team. Key Skills • Strong JavaScript and Angular development skills • Experience with using Node.js and NPM • SCSS • Experience with unit and e2e testing tools • Time management • Strong focus on delivery • Problem solving skills • Build effective working relationships • Resourcefulness and troubleshooting aptitude • A passion for software development • Self-Awareness • Ability to learn new technologies quickly • Enthusiasm and desire to learn • Fluent in English Desirable Skills • Experience with Continuous Integration and Continuous Delivery • Familiarity with automated testing concepts, methods and tooling • Java • Containerisation Technology • TypeScript • Design experience • Storybook Job Responsibilities • Writing and testing code in order to develop scalable and robust solutions, which meet the high performance and availability standards of global financial institutions. • Making code changes and unit testing of the code. • Investigation of problems and determining the best solution. • Support on-going maintenance and fixes of companies solutions and in-house toolkits. • Collaborating with other developers and other departments. • Investigation of problems and determining the best solution. • Create technical documentation for reference and reporting. • Build credibility with team members and support junior team members by providing feedback. • Provide effective, inclusive leadership on technical tasks. • Research and evaluate new and alternate third party frameworks for inclusion in future development. • Track changes and versions of existing frameworks to ensure solutions remain secure and up to date. • Encourage team members to engage in research and contribute to technical decisions. • Communicate effectively with development managers and other teams. • Adhering to the development roadmap to ensure features and functionalities are delivered on time. • Oversee and assist solutions in technical direction, including by making compromises and building consensus. • Demonstrate good leadership qualities by helping to foster enthusiasm and with active encouragement of team members. • Use skills, expertise and communication to inspire change Qualifications • A degree or equivalent in Computer Science or IT ; demonstrable equivalent professional knowledge. Experience • Extensive experience in a software engineering or equivalent role • Experience of writing tests • Experience developing in a software vendor environment is advantageous • Financial software experience is also advantageous Benefits • Free onsite parking • 25 days annual leave rising to 28 with length of service. • Annual Holiday scheme also lets you roll over' up to a maximum of 10 days into the next year helping you to take full advantage of your holiday entitlement. • Company pension scheme matching up to 5% of salary with the option to make contributions via Salary Sacrifice. • Group Life Assurance - As part of your core benefit package from them you are entitled to up to 9 times your annual basic salary • Group Income Protection. • Private Medical Insurance. Reference VN2231 Senior front end software engineer angular javascript node node.js front end bristol scss java docker containerisation typescript bristol bank finance financial fintech angular Senior front end software engineer angular javascript node node.js front end bristol scss java docker containerisation typescript bristol bank finance financial fintech angular Senior front end software engineer angular javascript node node.js front end bristol scss java docker containerisation typescript bristol bank finance financial fintech angular v
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Service Desk Team Leader Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hoursThis role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on calls answers and tickets resolved. ITSM / IT would be a huge advantage! JOB SUMMARYProvide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE Awareness of ITIL methodologies and best practice Good working knowledge of Microsoft Word, Excel and Outlook Previous supervisory experienceESSENTIAL ATTRIBUTES A real passion for people management and development in a large team A passion to deliver excellent service with service level management and experience Previous people management experience Driven, motivational, professional leader, with a 'can-do' attitude at all times Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations Creative and innovative problem-solving skills with an inquisitive nature Analytical with attention to detail Ability to work as a team to support and influence team members A desire to take ownership and accountability to see your work through to resolution Ability to work under pressure and to tight deadlines A patient, tolerant and supportive team memberKEY RESPONSIBILITIES Provide leadership, guidance and support to a team of service desk analysts Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions Identify and deliver training and development needs in line with company procedures Develop, grow and maintain professional working relationships with all internal and external stakeholders and customer equivalents Ensure customer escalations are handled in a timely manner including providing/implementing corrective actions Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI'sIf you have the outlined skill and experience please apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Service Desk Team Leader Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hoursThis role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on calls answers and tickets resolved. ITSM / IT would be a huge advantage! JOB SUMMARYProvide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE Awareness of ITIL methodologies and best practice Good working knowledge of Microsoft Word, Excel and Outlook Previous supervisory experienceESSENTIAL ATTRIBUTES A real passion for people management and development in a large team A passion to deliver excellent service with service level management and experience Previous people management experience Driven, motivational, professional leader, with a 'can-do' attitude at all times Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations Creative and innovative problem-solving skills with an inquisitive nature Analytical with attention to detail Ability to work as a team to support and influence team members A desire to take ownership and accountability to see your work through to resolution Ability to work under pressure and to tight deadlines A patient, tolerant and supportive team memberKEY RESPONSIBILITIES Provide leadership, guidance and support to a team of service desk analysts Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions Identify and deliver training and development needs in line with company procedures Develop, grow and maintain professional working relationships with all internal and external stakeholders and customer equivalents Ensure customer escalations are handled in a timely manner including providing/implementing corrective actions Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI'sIf you have the outlined skill and experience please apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Technical Lead with experience in leadership of Mobile Development projects required by expanding SaaS provider to work in a remote or hybrid capacity (London/Glasgow). Their native mobile apps are currently being migrated from Xamarin to Kotlin and Swift. You will play a key part in this by leading the small team of Mobile Developersworking with the Agile Product team. This will include: Organising and prioritising the teams day-to-day activities to ensure timely delivery of high-quality products updates. Ensure the team is adhering to best practices in mobile application development including code quality, performance and security. Provide constructive feedback and mentorship to help engineers in the team develop their skills. Collaborate with stakeholders to understand business requirements and translate into technical requirements. Your skills and experience You will have worked in an Agile product team leading mobile application projects and Engineers. Solid understanding of iOS and Android mobile platforms, including languages tools and frameworks. This will include: - Kotlin, Swift, Xamarin, Flutter or React Native. Have led technical mobile development projects and wants to continue helping team members technically to improve the quality of their work and the product. Strong problem solver and excellent communicator with amazing stakeholder skills Be able to positively and collaboratively influence decision making and improve practices across the team. Able to work in a remote environment and prioritise your workload. Salary : To £65K + benefits (25 days holiday, plus bank holidays & birthday day off, pension, WFH allowance. Medical insurance, life insurance, tech loan scheme and regular social events.) Environment : They are a collaborative, friendly and supportive team that enjoy working on challenging technology solutions. It's a flexible, diverse and trusting culture that helps their people and business thrive. Location : Remote (UK based as required to attend company events from time to time) or Hybrid (can go to Glasgow or London office if you prefer). Zorba Consulting is operating as an employment agency for permanent recruitment and employment business for supplying temporary workers.
Mar 28, 2024
Full time
Technical Lead with experience in leadership of Mobile Development projects required by expanding SaaS provider to work in a remote or hybrid capacity (London/Glasgow). Their native mobile apps are currently being migrated from Xamarin to Kotlin and Swift. You will play a key part in this by leading the small team of Mobile Developersworking with the Agile Product team. This will include: Organising and prioritising the teams day-to-day activities to ensure timely delivery of high-quality products updates. Ensure the team is adhering to best practices in mobile application development including code quality, performance and security. Provide constructive feedback and mentorship to help engineers in the team develop their skills. Collaborate with stakeholders to understand business requirements and translate into technical requirements. Your skills and experience You will have worked in an Agile product team leading mobile application projects and Engineers. Solid understanding of iOS and Android mobile platforms, including languages tools and frameworks. This will include: - Kotlin, Swift, Xamarin, Flutter or React Native. Have led technical mobile development projects and wants to continue helping team members technically to improve the quality of their work and the product. Strong problem solver and excellent communicator with amazing stakeholder skills Be able to positively and collaboratively influence decision making and improve practices across the team. Able to work in a remote environment and prioritise your workload. Salary : To £65K + benefits (25 days holiday, plus bank holidays & birthday day off, pension, WFH allowance. Medical insurance, life insurance, tech loan scheme and regular social events.) Environment : They are a collaborative, friendly and supportive team that enjoy working on challenging technology solutions. It's a flexible, diverse and trusting culture that helps their people and business thrive. Location : Remote (UK based as required to attend company events from time to time) or Hybrid (can go to Glasgow or London office if you prefer). Zorba Consulting is operating as an employment agency for permanent recruitment and employment business for supplying temporary workers.
About Wessex Internet Wessex Internet, a dynamic and rapidly expanding Internet Provider in the South West and revolutionising full fibre broadband deployment in rural areas. Committed to delivering lightning-fast broadband to thousands in the countryside, we design, build, and manage our own cutting-edge FTTP network. We are delighted to be expanding our Network to over 10,000 homes in the New Forest with connections set for early 2024. Recipient of multiple awards, including Overall Fibre Provider of The Year 2023, Wessex Internet has doubled in size over the last 18 months. Despite our rapid growth, we prioritize maintaining excellent customer service and invest in staff development. Our commitment to creating a great workplace earned us a finalist spot in the 2023 UK Fibre Awards for the Best Company to Work for. As part of our vision to enhance the broadband experience, we are actively recruiting individuals to join our innovative team. Wessex Internet fosters a collaborative environment where each contribution is valued, providing ample opportunities for personal and professional growth. If you're passionate about transforming the broadband landscape and being part of an award-winning company at the forefront of the industry, Wessex Internet is the place for you! Join us in this exciting time as we continue to shape the future of internet provision. The Role Wessex Internet are looking for an experienced Customer Service Team Leader to oversee the day to day running of the Customer Service Team. Based in our Blandford office and reporting to the Head of Customer Operations you will be responsible for overseeing the team of Customer Support Advisor, providing coaching & mentoring to them. You will also play an integral part in our customers experience ensuring that we increase customer satisfaction, loyalty and retention while meeting their standards. Due to the nature of the role, we are looking for someone to be onsite at all times. You will also need to cover some Saturday working/ be on-call. Responsibilities Manage, mentor and develop Customer Support Advisors in delivering an outstanding customer experience and nurture an environment where they can excel through encouragement and empowerment Monitor KPI's and compliance through our call monitoring process, with a keen eye on quality Support and promote continuous improvement within your team Improve customer service experience, create engaged customers and facilitate organic growth Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Take ownership of customers issues and follow problems through to resolution Maintain an orderly workflow according to priorities Requirements Proven work experience as Customer Service Team Leader or similar role Experience in providing customer service support Some Saturday working On-Call Excellent knowledge of management methods and techniques Excellent communication skills Strong client-facing and communication skills Ability to think strategically and to lead Outstanding organisational skills Advanced troubleshooting and multi-tasking skills Benefits 25 days of annual leave The option to buy or sell an additional 5 days holiday Enhanced Family Pay Private Medical Insurance Life Assurance Income Protection Cycle to Work Scheme Tech Scheme Opportunities to progress your career - we're a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we'll help you reach your potential Regular social events 75% discount to Wessex Internet package Salary: £28,000 - £32,000 Hours: 40 hours per week, Monday - Friday with some Saturday working Location: Office Based, Nr Blandford Forum, Dorset? Holiday: 25 days plus bank holidays?
Mar 28, 2024
Full time
About Wessex Internet Wessex Internet, a dynamic and rapidly expanding Internet Provider in the South West and revolutionising full fibre broadband deployment in rural areas. Committed to delivering lightning-fast broadband to thousands in the countryside, we design, build, and manage our own cutting-edge FTTP network. We are delighted to be expanding our Network to over 10,000 homes in the New Forest with connections set for early 2024. Recipient of multiple awards, including Overall Fibre Provider of The Year 2023, Wessex Internet has doubled in size over the last 18 months. Despite our rapid growth, we prioritize maintaining excellent customer service and invest in staff development. Our commitment to creating a great workplace earned us a finalist spot in the 2023 UK Fibre Awards for the Best Company to Work for. As part of our vision to enhance the broadband experience, we are actively recruiting individuals to join our innovative team. Wessex Internet fosters a collaborative environment where each contribution is valued, providing ample opportunities for personal and professional growth. If you're passionate about transforming the broadband landscape and being part of an award-winning company at the forefront of the industry, Wessex Internet is the place for you! Join us in this exciting time as we continue to shape the future of internet provision. The Role Wessex Internet are looking for an experienced Customer Service Team Leader to oversee the day to day running of the Customer Service Team. Based in our Blandford office and reporting to the Head of Customer Operations you will be responsible for overseeing the team of Customer Support Advisor, providing coaching & mentoring to them. You will also play an integral part in our customers experience ensuring that we increase customer satisfaction, loyalty and retention while meeting their standards. Due to the nature of the role, we are looking for someone to be onsite at all times. You will also need to cover some Saturday working/ be on-call. Responsibilities Manage, mentor and develop Customer Support Advisors in delivering an outstanding customer experience and nurture an environment where they can excel through encouragement and empowerment Monitor KPI's and compliance through our call monitoring process, with a keen eye on quality Support and promote continuous improvement within your team Improve customer service experience, create engaged customers and facilitate organic growth Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Take ownership of customers issues and follow problems through to resolution Maintain an orderly workflow according to priorities Requirements Proven work experience as Customer Service Team Leader or similar role Experience in providing customer service support Some Saturday working On-Call Excellent knowledge of management methods and techniques Excellent communication skills Strong client-facing and communication skills Ability to think strategically and to lead Outstanding organisational skills Advanced troubleshooting and multi-tasking skills Benefits 25 days of annual leave The option to buy or sell an additional 5 days holiday Enhanced Family Pay Private Medical Insurance Life Assurance Income Protection Cycle to Work Scheme Tech Scheme Opportunities to progress your career - we're a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we'll help you reach your potential Regular social events 75% discount to Wessex Internet package Salary: £28,000 - £32,000 Hours: 40 hours per week, Monday - Friday with some Saturday working Location: Office Based, Nr Blandford Forum, Dorset? Holiday: 25 days plus bank holidays?
About Sparta Global Embark on a transformative career journey with Sparta Global, where diversity, innovation, and passion for technology converge. We welcome individuals from all backgrounds, offering not just jobs, but dynamic careers in the tech industry. You'll work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public and private sectors. Our commitment to designing impactful careers and coaching future leaders is evident in our over 10 prestigious awards in Learning & Development and Equality, Diversity & Inclusion. As a Top 20 Employer for Social Mobility and a proud B-Corp certified organisation, we're not just advancing careers; we're fostering a more diverse, equitable, and inclusive tech landscape. Join us in shaping the future of technology - where your growth is our mission, and your success, our pride. Apply now to be part of our award-winning team at Sparta Global.? About this role Software testing is integral for organisations to ensure that their IT delivery is of a high standard. As such it is one of the most in demand roles in tech today. You will review and analyse requirements, create test plans and execute test cases to ensure the needs of the end-users are met. You will detect and analyse system defects and collaborate to resolve these issues. You will create and maintain test documentation, ensuring efficient tracking of product quality. You will work with business analysts and developers to provide feedback, troubleshoot, fix defects and participate in code reviews. You will continuously increase your technical capability in the environments you work in, becoming a subject matter exert that the organisation relies on for business-critical decisions. You will stay up to date with trends and changes in the tech market, continuously learning new testing techniques and approaches. We're not expecting you to have the proficiencies right away - that's where our award-winning Academy comes in. We are the experts in building skills and confidence in a fun and supportive environment that will not only challenge you but develop your specialist capabilities ready to work on our clients' projects. What we're looking for. We're seeking candidates who can exemplify our values: Empathy and Diversity: Integrity, respect, and a commitment to inclusivity. Drive: A goal-oriented mindset with pride in exceeding targets. Collaboration: A team-focused approach, fostering positive relationships. Innovation: Curiosity, creativity, and openness to diverse ideas. Flexibility: Adaptability and composure in the face of change.? As a national organisation with clients across the UK, we require flexibility and a willingness to relocate post-remote training. Deployment locations vary and cannot be guaranteed. We encourage applications from diverse backgrounds and experience levels. Eligibility to work in the UK by the start of employment is mandatory.? Why you should apply:? Our environment is designed to nurture your talents and skills, your hard work and progress are not just appreciated - they're tangibly rewarded. We conduct performance-based reviews every six months, offering you the chance to increase your earning potential twice a year. This regular appraisal system is our way of ensuring that your efforts and achievements are consistently recognised and rewarded.? We also provide: 20 days annual leave + bank holidays.? An extra day off for your birthday. Pension. Discounted gym membership.? Eye care.? Death in service cover. Cycle to work scheme. Season ticket loan. Employee assistance program. Yearly budget for personal development. Access to alumni and community networks. Opportunities to be brand ambassadors. Being employed by Sparta Global is an investment in your future that pays dividends along the way. We give you breadth of experience and skills, along with increasing opportunities to develop further and earn more. No two career paths look the same at Sparta. Our Recruitment Process:? Begin your journey via our supportive recruitment process. Apply online and our team will promptly review your application, contacting successful candidates within 48 hours to initiate the next steps. If you pass our initial screening, candidates will proceed to online assessments which vary depending on the opportunity you are applying for. The final stage is a competency interview, here you'll have the opportunity to impress us with your ability to communicate effectively and exhibit behavioural competencies through relevant examples. We're looking for candidates who can demonstrate a collaborative spirit and a growth mindset. Your dedicated Talent Team member will be with you every step of the way to support and answer any questions you have. You can also visit our YouTube channel to gain valuable insights and expert advice on virtual interviews, strategies to manage nerves, and tips on nonverbal communication. We look forward to receiving your application - good luck!
Mar 28, 2024
Full time
About Sparta Global Embark on a transformative career journey with Sparta Global, where diversity, innovation, and passion for technology converge. We welcome individuals from all backgrounds, offering not just jobs, but dynamic careers in the tech industry. You'll work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public and private sectors. Our commitment to designing impactful careers and coaching future leaders is evident in our over 10 prestigious awards in Learning & Development and Equality, Diversity & Inclusion. As a Top 20 Employer for Social Mobility and a proud B-Corp certified organisation, we're not just advancing careers; we're fostering a more diverse, equitable, and inclusive tech landscape. Join us in shaping the future of technology - where your growth is our mission, and your success, our pride. Apply now to be part of our award-winning team at Sparta Global.? About this role Software testing is integral for organisations to ensure that their IT delivery is of a high standard. As such it is one of the most in demand roles in tech today. You will review and analyse requirements, create test plans and execute test cases to ensure the needs of the end-users are met. You will detect and analyse system defects and collaborate to resolve these issues. You will create and maintain test documentation, ensuring efficient tracking of product quality. You will work with business analysts and developers to provide feedback, troubleshoot, fix defects and participate in code reviews. You will continuously increase your technical capability in the environments you work in, becoming a subject matter exert that the organisation relies on for business-critical decisions. You will stay up to date with trends and changes in the tech market, continuously learning new testing techniques and approaches. We're not expecting you to have the proficiencies right away - that's where our award-winning Academy comes in. We are the experts in building skills and confidence in a fun and supportive environment that will not only challenge you but develop your specialist capabilities ready to work on our clients' projects. What we're looking for. We're seeking candidates who can exemplify our values: Empathy and Diversity: Integrity, respect, and a commitment to inclusivity. Drive: A goal-oriented mindset with pride in exceeding targets. Collaboration: A team-focused approach, fostering positive relationships. Innovation: Curiosity, creativity, and openness to diverse ideas. Flexibility: Adaptability and composure in the face of change.? As a national organisation with clients across the UK, we require flexibility and a willingness to relocate post-remote training. Deployment locations vary and cannot be guaranteed. We encourage applications from diverse backgrounds and experience levels. Eligibility to work in the UK by the start of employment is mandatory.? Why you should apply:? Our environment is designed to nurture your talents and skills, your hard work and progress are not just appreciated - they're tangibly rewarded. We conduct performance-based reviews every six months, offering you the chance to increase your earning potential twice a year. This regular appraisal system is our way of ensuring that your efforts and achievements are consistently recognised and rewarded.? We also provide: 20 days annual leave + bank holidays.? An extra day off for your birthday. Pension. Discounted gym membership.? Eye care.? Death in service cover. Cycle to work scheme. Season ticket loan. Employee assistance program. Yearly budget for personal development. Access to alumni and community networks. Opportunities to be brand ambassadors. Being employed by Sparta Global is an investment in your future that pays dividends along the way. We give you breadth of experience and skills, along with increasing opportunities to develop further and earn more. No two career paths look the same at Sparta. Our Recruitment Process:? Begin your journey via our supportive recruitment process. Apply online and our team will promptly review your application, contacting successful candidates within 48 hours to initiate the next steps. If you pass our initial screening, candidates will proceed to online assessments which vary depending on the opportunity you are applying for. The final stage is a competency interview, here you'll have the opportunity to impress us with your ability to communicate effectively and exhibit behavioural competencies through relevant examples. We're looking for candidates who can demonstrate a collaborative spirit and a growth mindset. Your dedicated Talent Team member will be with you every step of the way to support and answer any questions you have. You can also visit our YouTube channel to gain valuable insights and expert advice on virtual interviews, strategies to manage nerves, and tips on nonverbal communication. We look forward to receiving your application - good luck!
Role Title: Security ArchitectLocation: Hybrid / Barrow in Furness (Minimum 3 days per week)Duration: 6 MonthsInside IR35Role Description:This role owns the project security architecture and delivers this as an integral part of the project team.Flexible role based on site in Barrow-in-Furnace minimum of 3 days a week.The role provides security leadership and delivery requiring the following attributes: Be able to articulate security requirements to a Business Analyst based on a good knowledge of security standards, particularly NIST and ISO27001 Communicate to the wider project the information security architecture, standards, practices and guidelines so the project is aligned Align MOD standards and frameworks with overall client business and technology strategy Own the security architecture, working with the Technical Architect to include this within the high and low level designs Be able to review current systems security measures and architecture so that these can be applied to projects Create Security architecture baseline to feedback in to projects and present to the architect community Have a good working understanding of network security including cryptography Have an understanding of Risk Management and Accreditation Documents Identify security design gaps in existing and proposed architectures to recommend changes or enhancements Identify and communicate current or emerging information security threats and how these impact the project Work closely together with technical architects to produce design specifications according to information security policies, while fulfilling business needs Good understanding of security assurance and pen testing, being able to scope testing, direct test teams, impact assess test outcomes, remediate test findings and communicate any residual project risk Be able to act as the security business change ambassador to ensure successful project service delivery
Mar 28, 2024
Full time
Role Title: Security ArchitectLocation: Hybrid / Barrow in Furness (Minimum 3 days per week)Duration: 6 MonthsInside IR35Role Description:This role owns the project security architecture and delivers this as an integral part of the project team.Flexible role based on site in Barrow-in-Furnace minimum of 3 days a week.The role provides security leadership and delivery requiring the following attributes: Be able to articulate security requirements to a Business Analyst based on a good knowledge of security standards, particularly NIST and ISO27001 Communicate to the wider project the information security architecture, standards, practices and guidelines so the project is aligned Align MOD standards and frameworks with overall client business and technology strategy Own the security architecture, working with the Technical Architect to include this within the high and low level designs Be able to review current systems security measures and architecture so that these can be applied to projects Create Security architecture baseline to feedback in to projects and present to the architect community Have a good working understanding of network security including cryptography Have an understanding of Risk Management and Accreditation Documents Identify security design gaps in existing and proposed architectures to recommend changes or enhancements Identify and communicate current or emerging information security threats and how these impact the project Work closely together with technical architects to produce design specifications according to information security policies, while fulfilling business needs Good understanding of security assurance and pen testing, being able to scope testing, direct test teams, impact assess test outcomes, remediate test findings and communicate any residual project risk Be able to act as the security business change ambassador to ensure successful project service delivery
Page Personnel Secretarial & Business Support
Durham, County Durham
Customer Vulnerability Lead Energy & Infrastructure sector £50,000 plus bonus Durham / Sunderland Area Client Details Page Group are working exclusively with a national energy & infrastructure organisation who are looking to appoint a Customer Vulnerability Lead to be based out of their North East offices. This role will lead programmes of work around Customer Vulnerability including operational readiness & social responsibility This is an important role in supporting the organisation with their 4 year mission statement, and help achieve key business and industry wide objectives Description Be the voice for Vulnerable Customers within the organisation, ensuring they are put at the heart of thinking & decision making across the organisation, influencing colleague & stakeholders across the directorate, and successfully delivering on objectives Use all data sources available regards customer feedback to help create and implement actionable changes that improve support for Vulnerable Customers Continuously identify opportunities for positive change across to organisation, implementing said changes that will improve support and outcomes for Vulnerable Customers Create an organisational culture of providing the best possible service and outcomes for Vulnerable Customers Lead the onboarding of customers on to the Priority Service Membership, identifying and supporting various customer groups with varying vulnerabilities Gain a strong understanding of organisational and industry wide regulations around supporting Vulnerable Customers, overseeing full adherence to regulations and requirements Lead the vulnerable customer contact / communication programme, meeting agreed outcomes within set timescales Lead on the data quality of Priority Member Services including data cleanse process and audit assessments Work with wider teams to embed vulnerable customer support in all service lines across the business Ensure the appropriate process and resources are available to meet the service delivery commitments for Vulnerable Customers Produce reports for executive and board level members that include flagging under-performance and any remedial actions Profile Experience delivering customer focused programmes of work Ability to positively influence stakeholders across various levels Ability to work to time sensitive deadlines Experience working with key regulators Either experience or interest in supporting vulnerable customer groups Job Offer The role of Vulnerable Customer Lead will join a national leader within the Energy and Infrastructure sector. Based in Durham / Sunderland Area, the role is fully on-site and may require occasional travel to other sites. The successful candidate will have a full UK driving license The role offers a salary of £50,000 plus an annual bonus, along with excellent benefits including generous holiday allowance, strong pension offering and more
Mar 28, 2024
Full time
Customer Vulnerability Lead Energy & Infrastructure sector £50,000 plus bonus Durham / Sunderland Area Client Details Page Group are working exclusively with a national energy & infrastructure organisation who are looking to appoint a Customer Vulnerability Lead to be based out of their North East offices. This role will lead programmes of work around Customer Vulnerability including operational readiness & social responsibility This is an important role in supporting the organisation with their 4 year mission statement, and help achieve key business and industry wide objectives Description Be the voice for Vulnerable Customers within the organisation, ensuring they are put at the heart of thinking & decision making across the organisation, influencing colleague & stakeholders across the directorate, and successfully delivering on objectives Use all data sources available regards customer feedback to help create and implement actionable changes that improve support for Vulnerable Customers Continuously identify opportunities for positive change across to organisation, implementing said changes that will improve support and outcomes for Vulnerable Customers Create an organisational culture of providing the best possible service and outcomes for Vulnerable Customers Lead the onboarding of customers on to the Priority Service Membership, identifying and supporting various customer groups with varying vulnerabilities Gain a strong understanding of organisational and industry wide regulations around supporting Vulnerable Customers, overseeing full adherence to regulations and requirements Lead the vulnerable customer contact / communication programme, meeting agreed outcomes within set timescales Lead on the data quality of Priority Member Services including data cleanse process and audit assessments Work with wider teams to embed vulnerable customer support in all service lines across the business Ensure the appropriate process and resources are available to meet the service delivery commitments for Vulnerable Customers Produce reports for executive and board level members that include flagging under-performance and any remedial actions Profile Experience delivering customer focused programmes of work Ability to positively influence stakeholders across various levels Ability to work to time sensitive deadlines Experience working with key regulators Either experience or interest in supporting vulnerable customer groups Job Offer The role of Vulnerable Customer Lead will join a national leader within the Energy and Infrastructure sector. Based in Durham / Sunderland Area, the role is fully on-site and may require occasional travel to other sites. The successful candidate will have a full UK driving license The role offers a salary of £50,000 plus an annual bonus, along with excellent benefits including generous holiday allowance, strong pension offering and more
Here at Iceland we're different. We care. We're not a dull stuffy corporate. We're one big team. A diverse group of people who get stuck in and work together. Due to expansion within the team, we have a fantastic opportunity for an IT Service Desk Advisor to join us, and help support our stores on a 24/7 basis. Purpose of Role: To ensure that by working as a team we support the company objectives. To offer support and call resolution to all of Iceland Head Office and our Depots regarding hardware, software, and procedural issues, ensuring that the service provided is delivered with a consistently professional manner, within agreed service levels and Advisor Targets. Key Accountabilities: Achieve individual performance targets: To support workflow in line with the IT Service Desk Targets Achieve advisor accuracy (less than 0.5% errors) Call length - within set targets After Call Work - within set targets Traces (including adherence to shifts and sickness): To accurately log all calls within the relevant call buckets To offer a first-time fix avoiding repeat calls To achieve set coaching target in order to ensure business needs are met by delivering high standards of customer service Manage 3rd party contacts : To assign calls to the relevant 2nd / 3rd party support teams where a first-time fix is not possible To chase all "Open Calls" Daily, ensuring the quickest possible resolution Escalate issues to Team Leaders / Service Delivery Manager Ensuring the customer is kept informed of call progress at all times Provide ongoing support: To support new services that are launched to Iceland Colleagues To provide input and improvement to the Service Desk knowledge database To support the IT Service Desk Supervisor where required Continually ensure communication and development are focussed upon: To take responsibility for your awareness of product, system and procedural updates and changes (including the database). Ensure you remain fully up to date with all forms of communication. Database E-mail Notice Boards Team Meetings Focus Groups / Talking Shop Talking Together Key Result Areas: Take personal responsibility for understanding your customer and deliver an appropriate level of service through adapting style and approach Ensure all calls are logged accurately, detailing fully the issue Issues are resolved/Chased in the quickest possible time Customer are kept informed of any delays to resolution Using your knowledge of the coaching form ensure that you are offering a consistent and high standard of service in line with the rest of the department. Positively act on feedback to further improve and develop skills. Make a difference to your career at Iceland, we expect a lot but you'll get a lot back in return. We will help you to grow and develop your career and give you the freedom to show that you really care. Our benefits package includes: A very competitive salary with an excellent benefits package 25 days holiday, plus 8 days bank holiday 15% store discount, 30% discount with Club Individual Restaurant Group Free parking Double discount weeks Highly subsidised restaurant onsite with our own Michelin Star Chef! Subsidised Costa onsite Discounted gym membership Charity fundraising events Educational sponsorship Enhanced maternity/paternity leave Long service awards Reward & recognition Rewards discount / cashback scheme at over 150 retailers. Categories including shopping, electricals, holidays, restaurants, insurance, and more! Be Proud. Be brave. Be everything that makes us different. Be Iceland.
Mar 27, 2024
Full time
Here at Iceland we're different. We care. We're not a dull stuffy corporate. We're one big team. A diverse group of people who get stuck in and work together. Due to expansion within the team, we have a fantastic opportunity for an IT Service Desk Advisor to join us, and help support our stores on a 24/7 basis. Purpose of Role: To ensure that by working as a team we support the company objectives. To offer support and call resolution to all of Iceland Head Office and our Depots regarding hardware, software, and procedural issues, ensuring that the service provided is delivered with a consistently professional manner, within agreed service levels and Advisor Targets. Key Accountabilities: Achieve individual performance targets: To support workflow in line with the IT Service Desk Targets Achieve advisor accuracy (less than 0.5% errors) Call length - within set targets After Call Work - within set targets Traces (including adherence to shifts and sickness): To accurately log all calls within the relevant call buckets To offer a first-time fix avoiding repeat calls To achieve set coaching target in order to ensure business needs are met by delivering high standards of customer service Manage 3rd party contacts : To assign calls to the relevant 2nd / 3rd party support teams where a first-time fix is not possible To chase all "Open Calls" Daily, ensuring the quickest possible resolution Escalate issues to Team Leaders / Service Delivery Manager Ensuring the customer is kept informed of call progress at all times Provide ongoing support: To support new services that are launched to Iceland Colleagues To provide input and improvement to the Service Desk knowledge database To support the IT Service Desk Supervisor where required Continually ensure communication and development are focussed upon: To take responsibility for your awareness of product, system and procedural updates and changes (including the database). Ensure you remain fully up to date with all forms of communication. Database E-mail Notice Boards Team Meetings Focus Groups / Talking Shop Talking Together Key Result Areas: Take personal responsibility for understanding your customer and deliver an appropriate level of service through adapting style and approach Ensure all calls are logged accurately, detailing fully the issue Issues are resolved/Chased in the quickest possible time Customer are kept informed of any delays to resolution Using your knowledge of the coaching form ensure that you are offering a consistent and high standard of service in line with the rest of the department. Positively act on feedback to further improve and develop skills. Make a difference to your career at Iceland, we expect a lot but you'll get a lot back in return. We will help you to grow and develop your career and give you the freedom to show that you really care. Our benefits package includes: A very competitive salary with an excellent benefits package 25 days holiday, plus 8 days bank holiday 15% store discount, 30% discount with Club Individual Restaurant Group Free parking Double discount weeks Highly subsidised restaurant onsite with our own Michelin Star Chef! Subsidised Costa onsite Discounted gym membership Charity fundraising events Educational sponsorship Enhanced maternity/paternity leave Long service awards Reward & recognition Rewards discount / cashback scheme at over 150 retailers. Categories including shopping, electricals, holidays, restaurants, insurance, and more! Be Proud. Be brave. Be everything that makes us different. Be Iceland.
Are you a Test Manager or Test Lead looking for the next step in your career? Are you proficient in various testing tools and methods, such as ISTQB, ISEB, PMP, QAI, 9001, ISO, HP, CAPM, SILK, or ALM? Do you have a wealth of experience as a Test Manager, Test Lead, or a similar role, preferably in the IT industry? If so, then consider the role of IT Test Manager with Reed In Partnership. Reed in Partnership is a public service provider delivering a range of services that transform people and their communities. These services are delivered across our Assessment, Employability, Wellbeing, Citizen Services and Environment divisions. Our Reed Assessment division, a national provider of trusted and secure testing and assessments, is planning for the significant expansion of its testing operations during 2024. We are currently bidding for the delivery, on behalf of the Standards and Testing Agency (STA), of Key Stage 1 & 2 testing to all Primary School students in England. Securing this multi-million pound contract would see Reed Assessment responsible, directly and through its supply chain partners, for the production, distribution, marking and moderating of all key stage tests across Primary Schools. We are now looking to build an experienced implementation and delivery team ready to successfully mobilise this contract from April 2024. Travel to the West Midlands region (Coventry) will be expected at key points of the implementation cycle, the frequency of which will vary. This role is due to start in April 2024. What is the role about? The STA project is implementing the administration, delivery and marking of Key Stage 1 and Key Stage 2 tests in Primary Schools in the UK. We are looking for an experienced and motivated IT Test Manager to join our team. You will be responsible for leading the testing activities of various IT projects, ensuring the quality and functionality of the software products delivered to our clients. You will also manage the testing team, coordinate with other project stakeholders, and report on the testing progress and results. Just some of your day-to-day responsibilities will include: Plan, design, and execute testing strategies and test cases for IT projects, based on the client requirements and project scope Manage the testing team, assign tasks, monitor performance, and provide feedback and guidance Select and implement suitable testing tools and methods, such as manual, automated, functional, performance, usability, security, and regression testing Document and report the testing activities and results, using tools such as JIRA, ALM, or SQL Define and monitor quality goals and criteria, and ensure that the software products meet the expected standards and specifications Identify and mitigate test-related risks and issues, and escalate them when necessary Communicate with the project manager, the development team, the client, and other stakeholders on the testing progress and quality Keep up to date with the testing standards and best practices, and suggest improvements and innovations What's in it for you? Alongside a generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to a wide range of Reed in Partnership benefits, which include: 25 days annual leave (pro-rata for part time) + Bank Holidays Reed Pension Scheme Award Winning Management & Leadership training Professional & Personal Development Funds Bi-annual pay reviews Plus much more that can be found Her With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. To be successful in this role, we are looking for someone with: Essential Criteria: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field At least 5 years of experience as a Test Manager, Test Lead, or a similar role, preferably in the IT industry Proficient in various testing tools and methods, such as ISTQB, ISEB, PMP, QAI, 9001, ISO, HP, CAPM, SILK, or ALM Strong knowledge of test management processes, design techniques, and best practices Excellent communication, leadership, and problem-solving skills Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously Attention to detail, quality-oriented, and customer-focused
Mar 27, 2024
Full time
Are you a Test Manager or Test Lead looking for the next step in your career? Are you proficient in various testing tools and methods, such as ISTQB, ISEB, PMP, QAI, 9001, ISO, HP, CAPM, SILK, or ALM? Do you have a wealth of experience as a Test Manager, Test Lead, or a similar role, preferably in the IT industry? If so, then consider the role of IT Test Manager with Reed In Partnership. Reed in Partnership is a public service provider delivering a range of services that transform people and their communities. These services are delivered across our Assessment, Employability, Wellbeing, Citizen Services and Environment divisions. Our Reed Assessment division, a national provider of trusted and secure testing and assessments, is planning for the significant expansion of its testing operations during 2024. We are currently bidding for the delivery, on behalf of the Standards and Testing Agency (STA), of Key Stage 1 & 2 testing to all Primary School students in England. Securing this multi-million pound contract would see Reed Assessment responsible, directly and through its supply chain partners, for the production, distribution, marking and moderating of all key stage tests across Primary Schools. We are now looking to build an experienced implementation and delivery team ready to successfully mobilise this contract from April 2024. Travel to the West Midlands region (Coventry) will be expected at key points of the implementation cycle, the frequency of which will vary. This role is due to start in April 2024. What is the role about? The STA project is implementing the administration, delivery and marking of Key Stage 1 and Key Stage 2 tests in Primary Schools in the UK. We are looking for an experienced and motivated IT Test Manager to join our team. You will be responsible for leading the testing activities of various IT projects, ensuring the quality and functionality of the software products delivered to our clients. You will also manage the testing team, coordinate with other project stakeholders, and report on the testing progress and results. Just some of your day-to-day responsibilities will include: Plan, design, and execute testing strategies and test cases for IT projects, based on the client requirements and project scope Manage the testing team, assign tasks, monitor performance, and provide feedback and guidance Select and implement suitable testing tools and methods, such as manual, automated, functional, performance, usability, security, and regression testing Document and report the testing activities and results, using tools such as JIRA, ALM, or SQL Define and monitor quality goals and criteria, and ensure that the software products meet the expected standards and specifications Identify and mitigate test-related risks and issues, and escalate them when necessary Communicate with the project manager, the development team, the client, and other stakeholders on the testing progress and quality Keep up to date with the testing standards and best practices, and suggest improvements and innovations What's in it for you? Alongside a generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to a wide range of Reed in Partnership benefits, which include: 25 days annual leave (pro-rata for part time) + Bank Holidays Reed Pension Scheme Award Winning Management & Leadership training Professional & Personal Development Funds Bi-annual pay reviews Plus much more that can be found Her With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. To be successful in this role, we are looking for someone with: Essential Criteria: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field At least 5 years of experience as a Test Manager, Test Lead, or a similar role, preferably in the IT industry Proficient in various testing tools and methods, such as ISTQB, ISEB, PMP, QAI, 9001, ISO, HP, CAPM, SILK, or ALM Strong knowledge of test management processes, design techniques, and best practices Excellent communication, leadership, and problem-solving skills Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously Attention to detail, quality-oriented, and customer-focused
The Impact You'll Make With treatments for hundreds of diseases in our sights, we've built a data science team with domain expertise in computer science, bioinformatics, physics, biology, mathematics, applied statistics, and more. We work side-by-side with biologists, automation scientists, chemists, software engineers, and many others; together, we develop the tools and methods to turn our experimental data into treatments for pathologies that affect the lives of countless individuals. As a data scientist supporting the development of our industrialized workflows, you'll work with a highly dynamic team that is focused on improving how we move from ideation through to advanced candidate drugs in a way that accelerates decision-making and automates as much as possible to scale the impact that we can have. You'll have access to unbelievable scales of data: we currently run up to 2.2 million experiments run each week, our ground-breaking Phenom-1 foundation model, trained on > 1 billion in-house images, and our maps of biology and chemistry that contain > 5 trillion relationships across multiple biological and chemical contexts. In this role, you will leverage this data as you: Partner with chemists and biologists to understand their processes and the questions that they are asking at each stage of the drug discovery funnel Contribute to the development of LOWE, a natural language interface that connects wet- and dry-lab components of the Recursion OS to streamline drug-discovery tasks Develop methods, metrics, benchmarks, and models to help drive drug discovery in a standardized way. Convert exploratory analysis into production-quality functions that can be incorporated into in-house Python packages and that support at-scale generation of data packages to accelerate decisions on passing programs through internal stage gates. Create and analyze enormous sets of connected data for a variety of programs to learn how best to advance drug discovery in an industrialized way Collaborate with engineering teams to mature your models and analyses and put them into productionized flows Deliver quickly and iteratively, both supporting in-flight programs and building improvements for the long-term in short-lived, agile workstreams Learn to leverage new code packages and data science techniques as needed Location: Making London your home base is ideal, however, we will consider on-site work in our Salt Lake City, Utah or Toronto, Ontario offices as well. The Team You'll Join We are an application-oriented group whose goal is to discover drugs at scale, using the toolkit of computational science in collaboration with our counterparts in other engineering (software and data engineering, laboratory automation), scientific (biology, chemistry, clinical science), and operational (laboratory operations, regulatory affairs) disciplines. We are value-driving - data science at Recursion is not just an accelerating function; it is a core part of our value proposition. As data scientists, we are responsible for showing up as leaders and visionaries, helping to shape how Recursion delivers on our mission. We work on what matters and deliver in timescales of weeks not quarters. We focus on the impact that we are trying to make and the "why" of what we are trying to deliver and are resilient if the "how" of what we are doing needs to change. The Experience You'll Need 3-5+ years practical experience applying probability, statistics, and machine learning to real-world datasets in service of academic or business applications and recommendations. Strong preference for experience in the field of biosciences (particularly pharmaceuticals) or working on projects that require regular cross-disciplinary collaboration. Experience working within a fast-paced interdisciplinary team to solve business-relevant problems and communicating complex concepts and methods to audiences with diverse technical backgrounds. High fluency with the Python data stack (numpy, pandas, scikit-learn, etc). Experience in collaborative data product development and peer code review, including version control tools like git. Experience developing, releasing, and maintaining data products in a continuous-use production environment. Nice to have: experience in creating compelling visualizations of high-dimensional data that enable clear decision-making and interpretation, prompt engineering for LLMs, cheminformatics, OR analysis of RNA sequencing data. How You'll be Supported You will be assigned a peer trail guide to support you as you onboard and get familiar with Recursion systems Receive real-time feedback on code quality and best practices from a team of peers Ability to participate and learn from your colleagues in our regular all-hands, journal club & tech talks for Data Science Option to attend conferences to learn more from colleagues, networks, and more to better your skillset
Mar 27, 2024
Full time
The Impact You'll Make With treatments for hundreds of diseases in our sights, we've built a data science team with domain expertise in computer science, bioinformatics, physics, biology, mathematics, applied statistics, and more. We work side-by-side with biologists, automation scientists, chemists, software engineers, and many others; together, we develop the tools and methods to turn our experimental data into treatments for pathologies that affect the lives of countless individuals. As a data scientist supporting the development of our industrialized workflows, you'll work with a highly dynamic team that is focused on improving how we move from ideation through to advanced candidate drugs in a way that accelerates decision-making and automates as much as possible to scale the impact that we can have. You'll have access to unbelievable scales of data: we currently run up to 2.2 million experiments run each week, our ground-breaking Phenom-1 foundation model, trained on > 1 billion in-house images, and our maps of biology and chemistry that contain > 5 trillion relationships across multiple biological and chemical contexts. In this role, you will leverage this data as you: Partner with chemists and biologists to understand their processes and the questions that they are asking at each stage of the drug discovery funnel Contribute to the development of LOWE, a natural language interface that connects wet- and dry-lab components of the Recursion OS to streamline drug-discovery tasks Develop methods, metrics, benchmarks, and models to help drive drug discovery in a standardized way. Convert exploratory analysis into production-quality functions that can be incorporated into in-house Python packages and that support at-scale generation of data packages to accelerate decisions on passing programs through internal stage gates. Create and analyze enormous sets of connected data for a variety of programs to learn how best to advance drug discovery in an industrialized way Collaborate with engineering teams to mature your models and analyses and put them into productionized flows Deliver quickly and iteratively, both supporting in-flight programs and building improvements for the long-term in short-lived, agile workstreams Learn to leverage new code packages and data science techniques as needed Location: Making London your home base is ideal, however, we will consider on-site work in our Salt Lake City, Utah or Toronto, Ontario offices as well. The Team You'll Join We are an application-oriented group whose goal is to discover drugs at scale, using the toolkit of computational science in collaboration with our counterparts in other engineering (software and data engineering, laboratory automation), scientific (biology, chemistry, clinical science), and operational (laboratory operations, regulatory affairs) disciplines. We are value-driving - data science at Recursion is not just an accelerating function; it is a core part of our value proposition. As data scientists, we are responsible for showing up as leaders and visionaries, helping to shape how Recursion delivers on our mission. We work on what matters and deliver in timescales of weeks not quarters. We focus on the impact that we are trying to make and the "why" of what we are trying to deliver and are resilient if the "how" of what we are doing needs to change. The Experience You'll Need 3-5+ years practical experience applying probability, statistics, and machine learning to real-world datasets in service of academic or business applications and recommendations. Strong preference for experience in the field of biosciences (particularly pharmaceuticals) or working on projects that require regular cross-disciplinary collaboration. Experience working within a fast-paced interdisciplinary team to solve business-relevant problems and communicating complex concepts and methods to audiences with diverse technical backgrounds. High fluency with the Python data stack (numpy, pandas, scikit-learn, etc). Experience in collaborative data product development and peer code review, including version control tools like git. Experience developing, releasing, and maintaining data products in a continuous-use production environment. Nice to have: experience in creating compelling visualizations of high-dimensional data that enable clear decision-making and interpretation, prompt engineering for LLMs, cheminformatics, OR analysis of RNA sequencing data. How You'll be Supported You will be assigned a peer trail guide to support you as you onboard and get familiar with Recursion systems Receive real-time feedback on code quality and best practices from a team of peers Ability to participate and learn from your colleagues in our regular all-hands, journal club & tech talks for Data Science Option to attend conferences to learn more from colleagues, networks, and more to better your skillset
Trust Payments has an exciting opportunity for a Senior Python Developer to join their team. Location: Remote (Liverpool) Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. Senior Python Developer - The Role: The Senior Python Developer will play a critical role in leading the design, development, and implementation of our software solutions. The main purpose of this role is to develop financial payment systems fit for purpose by taking a senior role in the development team. Senior Python Developer - Key Responsibilities: Software Development: - To keep up to date with the latest software development technologies and methodologies. To write clean and healthy structured code - To build future proof reusable code libraries, which can be shared, in-order to drive further efficiencies throughout the team - To deliver code which is well tested and consistently error free. Design, architect, and develop software solutions that align with business requirements, ensuring scalability, performance, and maintainability - Contribute to the creation and maintenance of comprehensive technical documentation, including system designs, architectural decisions, and coding standards Security Standards & Data Protection: - To be aware of latest data protection and security threats and to make sure solutions mitigate against these risks using known industry standards and Internal Company Tools and Services Software Tools and Processes: - Review and utilise industry standard software development tools such as source control, deployment servers and build servers where appropriate in an effective manner - Assist the technical leader in enforcing the chosen development process - Collaborate with cross-functional teams, including product managers, designers, and QA engineers, to understand project requirements, provide technical insights, and ensure successful project delivery - Drive continuous improvement initiatives, identifying areas for process optimization, automation, and productivity enhancement Work estimation: - Assist the technical leader to calculate work estimates - Quality and Standards - Maintain high standards of software quality within the team by establishing good practices and habits - Participate in code reviews, offering constructive feedback to ensure adherence to coding standards, best practices, and high-quality code - Troubleshoot and debug complex software issues, identifying root causes and implementing effective solutions to ensure the stability and reliability of software applications Mentoring and Training: - Lead and mentor other software developers, providing guidance, support, and technical leadership throughout the software development lifecycle - Carry out instructions given by the Development Team Leader/Manager Senior Python Developer - Experience & Qualifications: - Advanced level (knowledge and experience) of programming languages and methodologies - Excellent understanding of security standards - Experience designing, building, and managing RESTful APIs - Experience with high-availability, fault-tolerance, and performance testing and tuning - Familiar with the AWS suite of services to complement applications - Experienced in API integrations - Experienced in programming languages (Python) - Experienced writing unit tests using appropriate tools - Experienced using version control tools - Experienced in CI tools (Gitlab Pipelines) from application configuration aspect - Ability to solve problems quickly and completely - Ability to multi-task and stay organised in a dynamic work environment - Bright, highly self-motivated and driven with a professional and positive approach - Ability to drive development forward, work independently, whilst mentoring, collaborating, and motivating team members - Passionate about software development, with a general thirst for technology & interest in new tools & methodologies - Experience in financial services, ideally payments (gateways, acquiring and processing) - Experience of people leadership and coaching Senior Python Developer - Benefits (subject to local office benefits policy): - Opportunity to be part of a rapidly scaling and market leading Fintech business. - Flexible homeworking - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health first aiders - Family friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building - Celebrations We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. To submit your CV for this exciting Senior Python Developer opportunity, please click 'Apply' now!
Mar 27, 2024
Full time
Trust Payments has an exciting opportunity for a Senior Python Developer to join their team. Location: Remote (Liverpool) Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. Senior Python Developer - The Role: The Senior Python Developer will play a critical role in leading the design, development, and implementation of our software solutions. The main purpose of this role is to develop financial payment systems fit for purpose by taking a senior role in the development team. Senior Python Developer - Key Responsibilities: Software Development: - To keep up to date with the latest software development technologies and methodologies. To write clean and healthy structured code - To build future proof reusable code libraries, which can be shared, in-order to drive further efficiencies throughout the team - To deliver code which is well tested and consistently error free. Design, architect, and develop software solutions that align with business requirements, ensuring scalability, performance, and maintainability - Contribute to the creation and maintenance of comprehensive technical documentation, including system designs, architectural decisions, and coding standards Security Standards & Data Protection: - To be aware of latest data protection and security threats and to make sure solutions mitigate against these risks using known industry standards and Internal Company Tools and Services Software Tools and Processes: - Review and utilise industry standard software development tools such as source control, deployment servers and build servers where appropriate in an effective manner - Assist the technical leader in enforcing the chosen development process - Collaborate with cross-functional teams, including product managers, designers, and QA engineers, to understand project requirements, provide technical insights, and ensure successful project delivery - Drive continuous improvement initiatives, identifying areas for process optimization, automation, and productivity enhancement Work estimation: - Assist the technical leader to calculate work estimates - Quality and Standards - Maintain high standards of software quality within the team by establishing good practices and habits - Participate in code reviews, offering constructive feedback to ensure adherence to coding standards, best practices, and high-quality code - Troubleshoot and debug complex software issues, identifying root causes and implementing effective solutions to ensure the stability and reliability of software applications Mentoring and Training: - Lead and mentor other software developers, providing guidance, support, and technical leadership throughout the software development lifecycle - Carry out instructions given by the Development Team Leader/Manager Senior Python Developer - Experience & Qualifications: - Advanced level (knowledge and experience) of programming languages and methodologies - Excellent understanding of security standards - Experience designing, building, and managing RESTful APIs - Experience with high-availability, fault-tolerance, and performance testing and tuning - Familiar with the AWS suite of services to complement applications - Experienced in API integrations - Experienced in programming languages (Python) - Experienced writing unit tests using appropriate tools - Experienced using version control tools - Experienced in CI tools (Gitlab Pipelines) from application configuration aspect - Ability to solve problems quickly and completely - Ability to multi-task and stay organised in a dynamic work environment - Bright, highly self-motivated and driven with a professional and positive approach - Ability to drive development forward, work independently, whilst mentoring, collaborating, and motivating team members - Passionate about software development, with a general thirst for technology & interest in new tools & methodologies - Experience in financial services, ideally payments (gateways, acquiring and processing) - Experience of people leadership and coaching Senior Python Developer - Benefits (subject to local office benefits policy): - Opportunity to be part of a rapidly scaling and market leading Fintech business. - Flexible homeworking - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health first aiders - Family friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building - Celebrations We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. To submit your CV for this exciting Senior Python Developer opportunity, please click 'Apply' now!
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
Mar 27, 2024
Full time
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
Mar 27, 2024
Full time
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
JOB DESCRIPTION Financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices. UX Design Leads are core to the transformation of product development at JP Morgan Chase, operating as a peer and partner with Product Management, Engineering and Data Science Teams. Help shape the direction of a multi-year transformation program. As a UX Design Lead you'll be both producing and directing solutions for our internal post-trade ecosystem. Your design, communication and collaboration skills will be critical in this role as you tackle ambiguity in a fast-paced, results-driven environment. As a UX Design Lead, you'll focus on internal-facing applications and will be responsible for delivering innovative design solutions to complex problems in a collaborative environment. Working as a valued member of a multidisciplinary team, you'll work in partnership with our product managers, business stakeholders, data scientists and development teams to shape the direction of our products. Job Responsibilities Work on the internal products and services for Markets Post Trade, part of JP Morgan's Commercial & Investment Bank. Translate complex ideas into understandable concepts that increase the efficiency of teams and reduce the risk of human error. Engage with, and build alignment across different partners and teams. Establish a strong design process with partners. Lead and create end-to-end product and experience design by: Leading research to understand user needs and define opportunities through usability and empathy studies. Createing process and user flows, journey maps and interaction models, resulting into inform low to high fidelity prototypes, artifacts, and tools. Demonstrate Supporting effective storytelling and presentation of visual concepts to various stakeholders. Creating Deliver high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues. Deliver work that's not only user-friendly, but which also produces results - measuring your work's value by identifying success criteria and performing user validation throughout the design process. Required Qualifications, Capabilities and Skills Bachelor's Degree in relevant design discipline, certification from credible bootcamp or similar accelerated learning program, or equivalent work experience. Minimum of 10 years of relevant work experience. Clear communicator comfortable presenting to senior stakeholders. Be a A problem solver who works best within a collaborative team-focused environment. Be Ccomfortable learning complex financial and regulatory concepts. Be a dDetail-focused, self-starter, comfortable with ambiguity and evolving business requirements. Understand what makes an experience good or bad. You can think through user problems, find reasonable solutions, explain your rationale to multiple roles, mock them up in detail, and work with engineers to build them. Understand and practice the different phases of the user research and design process -validating hypotheses with users, effectively communicating concepts, creating low/high fidelity prototypes. Be comfortable giving and receiving feedback and critique. About Digital Experience Design The Digital Experience Design team (DXD) includes nearly 300 UX and visual designers, service designers, researchers and creative technologists spread across six global locations. As a team, we partner with business, product, and technology stakeholders across the Commercial & Investment Bank to design products and services that drive engagement, increase client satisfaction and delight end users. Learn more about DXD at Diversity by design Our team, our work and the outcomes they produce are driven by diversity. Here, you'll find people from all over the world, valued for the added dimensions their experience, origins, and perspectives bring to the products we deliver. Join us and see for yourself that our commitment to diversity is intentional, essential, and ongoing. It provides the insight and ideas we need to be a better team. And a smarter one, too. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
Mar 27, 2024
Full time
JOB DESCRIPTION Financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices. UX Design Leads are core to the transformation of product development at JP Morgan Chase, operating as a peer and partner with Product Management, Engineering and Data Science Teams. Help shape the direction of a multi-year transformation program. As a UX Design Lead you'll be both producing and directing solutions for our internal post-trade ecosystem. Your design, communication and collaboration skills will be critical in this role as you tackle ambiguity in a fast-paced, results-driven environment. As a UX Design Lead, you'll focus on internal-facing applications and will be responsible for delivering innovative design solutions to complex problems in a collaborative environment. Working as a valued member of a multidisciplinary team, you'll work in partnership with our product managers, business stakeholders, data scientists and development teams to shape the direction of our products. Job Responsibilities Work on the internal products and services for Markets Post Trade, part of JP Morgan's Commercial & Investment Bank. Translate complex ideas into understandable concepts that increase the efficiency of teams and reduce the risk of human error. Engage with, and build alignment across different partners and teams. Establish a strong design process with partners. Lead and create end-to-end product and experience design by: Leading research to understand user needs and define opportunities through usability and empathy studies. Createing process and user flows, journey maps and interaction models, resulting into inform low to high fidelity prototypes, artifacts, and tools. Demonstrate Supporting effective storytelling and presentation of visual concepts to various stakeholders. Creating Deliver high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues. Deliver work that's not only user-friendly, but which also produces results - measuring your work's value by identifying success criteria and performing user validation throughout the design process. Required Qualifications, Capabilities and Skills Bachelor's Degree in relevant design discipline, certification from credible bootcamp or similar accelerated learning program, or equivalent work experience. Minimum of 10 years of relevant work experience. Clear communicator comfortable presenting to senior stakeholders. Be a A problem solver who works best within a collaborative team-focused environment. Be Ccomfortable learning complex financial and regulatory concepts. Be a dDetail-focused, self-starter, comfortable with ambiguity and evolving business requirements. Understand what makes an experience good or bad. You can think through user problems, find reasonable solutions, explain your rationale to multiple roles, mock them up in detail, and work with engineers to build them. Understand and practice the different phases of the user research and design process -validating hypotheses with users, effectively communicating concepts, creating low/high fidelity prototypes. Be comfortable giving and receiving feedback and critique. About Digital Experience Design The Digital Experience Design team (DXD) includes nearly 300 UX and visual designers, service designers, researchers and creative technologists spread across six global locations. As a team, we partner with business, product, and technology stakeholders across the Commercial & Investment Bank to design products and services that drive engagement, increase client satisfaction and delight end users. Learn more about DXD at Diversity by design Our team, our work and the outcomes they produce are driven by diversity. Here, you'll find people from all over the world, valued for the added dimensions their experience, origins, and perspectives bring to the products we deliver. Join us and see for yourself that our commitment to diversity is intentional, essential, and ongoing. It provides the insight and ideas we need to be a better team. And a smarter one, too. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
CBSbutler Holdings Limited trading as CBSbutler
Aldershot, Hampshire
Senior Devops Engineer x3 +6 months + +Remote working - occasional travel to aldershot +Inside IR35 + 650 - 700 a day Skills: +Devops +AWS, bare-metal and Virtual hosting +Ansible +Jenkins +Monitoring systems e.g. ELK, Nagios, New Relic, DataDog, Splunk +Kubernetes Responsibilities Developing various infrastructure solutions including Public Cloud AWS as well as datacenter / private cloud to deliver high availability, rapidly developed, fully automated solutions using predominately open source software which deliver value to the customer. Providing technical leadership, help and guidance to less experienced members of the team through mentoring, coaching, constructive review and active participation in various technical forums. Advising our customers on the latest technologies and methodologies, designing and implementing innovative approaches to their problems using Automation. Ensuring software standards are maintained, being able to train and mentor junior staff. Defining processes and procedures to ensure maximum re-use and maintaining standards. Understanding security policies and implementing solutions that satisfy the security requirements. Designing and implementing solutions which have high availability and are scalable. Providing feedback and demonstrating to a wider audience solutions currently being developed and introducing the team to new concepts and products. Advise on testing solutions that can be automated to deliver an end to end testing solution for products. Advise on monitoring solutions, which can automate error collection and display the results in real time that will improve the customer's experience. Primary Skills Experience with configuration management tools, e.g. Ansible (preferred), Puppet, Chef. Experience with build and provisioning tools, eg. Jenkins (preferred), Terraform, etc Experience and knowledge of AWS, bare-metal and Virtual hosting. Experience of Test Driven or Behavior Driven development, and being able to implement automated test solutions The ability to integrate various products using APIs enabling a joined up automated approach Experience with monitoring systems e.g. ELK, Nagios, New Relic, DataDog, Splunk etc. Experience with Docker container hosting including Kubernetes and RedShift for example. Experience of modern programing languages, understanding at least one of: Bash script, Python, Ruby, Perl, C, C++, Java, PowerShell Working knowledge of digital delivery processes and methodologies Ability to work with an Agile Team, being able to be self-driven and looking for continuous improvements to both the process and the systems. If you would like to discuss the role in more detail, please send your updated CV to (url removed) and I will get in touch.
Mar 27, 2024
Contractor
Senior Devops Engineer x3 +6 months + +Remote working - occasional travel to aldershot +Inside IR35 + 650 - 700 a day Skills: +Devops +AWS, bare-metal and Virtual hosting +Ansible +Jenkins +Monitoring systems e.g. ELK, Nagios, New Relic, DataDog, Splunk +Kubernetes Responsibilities Developing various infrastructure solutions including Public Cloud AWS as well as datacenter / private cloud to deliver high availability, rapidly developed, fully automated solutions using predominately open source software which deliver value to the customer. Providing technical leadership, help and guidance to less experienced members of the team through mentoring, coaching, constructive review and active participation in various technical forums. Advising our customers on the latest technologies and methodologies, designing and implementing innovative approaches to their problems using Automation. Ensuring software standards are maintained, being able to train and mentor junior staff. Defining processes and procedures to ensure maximum re-use and maintaining standards. Understanding security policies and implementing solutions that satisfy the security requirements. Designing and implementing solutions which have high availability and are scalable. Providing feedback and demonstrating to a wider audience solutions currently being developed and introducing the team to new concepts and products. Advise on testing solutions that can be automated to deliver an end to end testing solution for products. Advise on monitoring solutions, which can automate error collection and display the results in real time that will improve the customer's experience. Primary Skills Experience with configuration management tools, e.g. Ansible (preferred), Puppet, Chef. Experience with build and provisioning tools, eg. Jenkins (preferred), Terraform, etc Experience and knowledge of AWS, bare-metal and Virtual hosting. Experience of Test Driven or Behavior Driven development, and being able to implement automated test solutions The ability to integrate various products using APIs enabling a joined up automated approach Experience with monitoring systems e.g. ELK, Nagios, New Relic, DataDog, Splunk etc. Experience with Docker container hosting including Kubernetes and RedShift for example. Experience of modern programing languages, understanding at least one of: Bash script, Python, Ruby, Perl, C, C++, Java, PowerShell Working knowledge of digital delivery processes and methodologies Ability to work with an Agile Team, being able to be self-driven and looking for continuous improvements to both the process and the systems. If you would like to discuss the role in more detail, please send your updated CV to (url removed) and I will get in touch.
UR/UX Consultant Location Based at client locations or working remotely. Salary Negotiable, DoE, plus company benefits. Could you be Triad's next "Rising Star of the Year?" Our very own UCD Consultant Lucy Harvey was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Glassdoor scores Triad at a whopping 4.8/5. 94% of our staff say they'd recommend Triad to a friend. 100% CEO approval. "From day one, I've felt a sense of support and community working at Triad. The range of projects and flexibility to try different roles means I can forge my own career path with the support of my peers." Triad Group Plc is an IT consultancy company, and we are looking to complement our team with an experienced UX/UR Consultant. This is an exciting time to join Triad, as we embark on the next phase of our journey to becoming the UK's favourite technology company by 2025. Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a UX/UR Consultant at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX working with IT project teams is essential. Key Responsibilities: Conduct User Research establishing user needs, highlighting pain points and seeking opportunities to improve user experiences. Produce research plans containing appropriate methods to address the research problems. Describe User Personas. Define Customer/User Journeys. Develop wireframes and interactive prototypes - low and high fidelity as required (using tools such as Adobe XD, Axure, and Balsamiq). Conduct user testing and gather feedback. Work with Users, Product Owners, Business Stakeholders, Technical Teams and Business Analysts collaboratively. Create sitemaps and style guides (desirable). Create user-friendly and intuitive user experiences. Actively seeking feedback on designs and encouraging constructive criticism from the stakeholders. Research for, and design of the Information Architecture (desirable). Keep track of industry trends and act as a thought leader in UX for Triad, inside and outside of the company (desirable). Skills and Experience: Strong portfolio of successful UX in IT projects (required) and website designs & build (desirable). Demonstrable experience in User-Centred Design. Experience in conducting research using a variety of methods. Experience and understanding of using Agile frameworks to deliver IT solutions. Experience in conducting usability testing and feeding back insights to the project. HTML, CSS and JavaScript (desirable). GDS (Government Digital Service) experience (desirable). Experience in designing systems for users with digital accessibility needs (including an understanding of WCAG2). Working for Triad Triad defines, designs and delivers digital solutions. We work with customers to understand their business and technology challenges. Our award-winning 30-year track record of success spans the public, private and third sectors. As part of our team, you will work in a consultative way in partnership with clients, ensuring that clients' needs are met, and projects are a success. Tell me more about Triad Whether it is advice and guidance, project and product delivery, or additional capacity and expertise, we pride ourselves in the service we deliver to our clients and how we understand their business and technology challenges. We have a flat management structure and avoid unnecessary hierarchy. Our team culture provides autonomy and helps facilitate a creative and innovative environment to help us solve complex problems. The enthusiasm we see across our project teams demonstrates our collective desire to exceed expectations. What you will get: 25 days annual leave, excluding bank holidays. Matched pension contributions of 5%. Free private health care and medical cover with Bupa (taxable as a benefit). PerkBox membership Gym membership (up to £40 per month towards membership) plus free membership at Lakeshore Fitness in Milton Keynes. Cycle-to-work scheme. Free health and wellbeing services (AIG Smart Health and Canada Life WeCare). Triad's commitment to you As a growing company, we know that it is our people that fuel our success. So, we are always here to help you grow your skill set. We are an inclusive and successful team, ambitious for our company and all employees. Our working environment is one of mutual respect and free from discrimination. Creative free-thinking is encouraged, and your development is always our priority. As part of the Triad team, you will get many opportunities to learn and develop your skills. We understand that we all need to keep ourselves up to date with the latest skill set and technology, so we offer continuous training and development, whether this is specific Microsoft Certifications, learning a new programming language or simple online self-training. You will be given time throughout the year to dedicate to training and growth. Triad invests year on year in our consultants' training, this is tailored per consultant based on their training and personal development needs. Triad is committed to the development of our consultants, and with this in mind, Triad has recently introduced Udemy Business across the whole organisation! You will have 24/7 access to thousands of top-rated courses, from coding to presentation skills to AWS, marketing, yoga, and more. What do our colleagues have to say? Please see for yourself on Glass Door and our "Day in the Life" videos at the top of our Jobs Page Our selection process After applying for the role, our in-house talent team will make direct contact with you to introduce Triad, discuss the role, and gather some basic information from you. If you satisfy the requirements for the role and are keen to proceed, we submit your application and CV for review. If shortlisted, we will invite you for an interview with our Head of BA & UX. This will include a career review, explore mutual cultural fit, and give you an opportunity to ask questions. Successful applicants will then be called for a workshop and interview session with two of our principal consultants, for which a candidate pack will be provided beforehand. This is divided into two segments, a 1-hour workshop and a 40-minute traditional Q&A session, and a further opportunity for you to ask questions. Occasionally there will be a final stage interview with our Client Services Director. We expect to be interviewing and progressing candidates through to the offer stage within 2-3 weeks of the initial conversation. Interested? Please contact Ryan Jordan for the full job description or submit your application now. Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident employer.
Mar 27, 2024
Full time
UR/UX Consultant Location Based at client locations or working remotely. Salary Negotiable, DoE, plus company benefits. Could you be Triad's next "Rising Star of the Year?" Our very own UCD Consultant Lucy Harvey was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Glassdoor scores Triad at a whopping 4.8/5. 94% of our staff say they'd recommend Triad to a friend. 100% CEO approval. "From day one, I've felt a sense of support and community working at Triad. The range of projects and flexibility to try different roles means I can forge my own career path with the support of my peers." Triad Group Plc is an IT consultancy company, and we are looking to complement our team with an experienced UX/UR Consultant. This is an exciting time to join Triad, as we embark on the next phase of our journey to becoming the UK's favourite technology company by 2025. Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a UX/UR Consultant at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX working with IT project teams is essential. Key Responsibilities: Conduct User Research establishing user needs, highlighting pain points and seeking opportunities to improve user experiences. Produce research plans containing appropriate methods to address the research problems. Describe User Personas. Define Customer/User Journeys. Develop wireframes and interactive prototypes - low and high fidelity as required (using tools such as Adobe XD, Axure, and Balsamiq). Conduct user testing and gather feedback. Work with Users, Product Owners, Business Stakeholders, Technical Teams and Business Analysts collaboratively. Create sitemaps and style guides (desirable). Create user-friendly and intuitive user experiences. Actively seeking feedback on designs and encouraging constructive criticism from the stakeholders. Research for, and design of the Information Architecture (desirable). Keep track of industry trends and act as a thought leader in UX for Triad, inside and outside of the company (desirable). Skills and Experience: Strong portfolio of successful UX in IT projects (required) and website designs & build (desirable). Demonstrable experience in User-Centred Design. Experience in conducting research using a variety of methods. Experience and understanding of using Agile frameworks to deliver IT solutions. Experience in conducting usability testing and feeding back insights to the project. HTML, CSS and JavaScript (desirable). GDS (Government Digital Service) experience (desirable). Experience in designing systems for users with digital accessibility needs (including an understanding of WCAG2). Working for Triad Triad defines, designs and delivers digital solutions. We work with customers to understand their business and technology challenges. Our award-winning 30-year track record of success spans the public, private and third sectors. As part of our team, you will work in a consultative way in partnership with clients, ensuring that clients' needs are met, and projects are a success. Tell me more about Triad Whether it is advice and guidance, project and product delivery, or additional capacity and expertise, we pride ourselves in the service we deliver to our clients and how we understand their business and technology challenges. We have a flat management structure and avoid unnecessary hierarchy. Our team culture provides autonomy and helps facilitate a creative and innovative environment to help us solve complex problems. The enthusiasm we see across our project teams demonstrates our collective desire to exceed expectations. What you will get: 25 days annual leave, excluding bank holidays. Matched pension contributions of 5%. Free private health care and medical cover with Bupa (taxable as a benefit). PerkBox membership Gym membership (up to £40 per month towards membership) plus free membership at Lakeshore Fitness in Milton Keynes. Cycle-to-work scheme. Free health and wellbeing services (AIG Smart Health and Canada Life WeCare). Triad's commitment to you As a growing company, we know that it is our people that fuel our success. So, we are always here to help you grow your skill set. We are an inclusive and successful team, ambitious for our company and all employees. Our working environment is one of mutual respect and free from discrimination. Creative free-thinking is encouraged, and your development is always our priority. As part of the Triad team, you will get many opportunities to learn and develop your skills. We understand that we all need to keep ourselves up to date with the latest skill set and technology, so we offer continuous training and development, whether this is specific Microsoft Certifications, learning a new programming language or simple online self-training. You will be given time throughout the year to dedicate to training and growth. Triad invests year on year in our consultants' training, this is tailored per consultant based on their training and personal development needs. Triad is committed to the development of our consultants, and with this in mind, Triad has recently introduced Udemy Business across the whole organisation! You will have 24/7 access to thousands of top-rated courses, from coding to presentation skills to AWS, marketing, yoga, and more. What do our colleagues have to say? Please see for yourself on Glass Door and our "Day in the Life" videos at the top of our Jobs Page Our selection process After applying for the role, our in-house talent team will make direct contact with you to introduce Triad, discuss the role, and gather some basic information from you. If you satisfy the requirements for the role and are keen to proceed, we submit your application and CV for review. If shortlisted, we will invite you for an interview with our Head of BA & UX. This will include a career review, explore mutual cultural fit, and give you an opportunity to ask questions. Successful applicants will then be called for a workshop and interview session with two of our principal consultants, for which a candidate pack will be provided beforehand. This is divided into two segments, a 1-hour workshop and a 40-minute traditional Q&A session, and a further opportunity for you to ask questions. Occasionally there will be a final stage interview with our Client Services Director. We expect to be interviewing and progressing candidates through to the offer stage within 2-3 weeks of the initial conversation. Interested? Please contact Ryan Jordan for the full job description or submit your application now. Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident employer.
Site Name: London The Stanley Building Posted Date: Mar At GSK, we want to supercharge our data capability to better understand our patients and accelerate our ability to discover vaccines and medicines. The Onyx Research Data Platform organization represents a major investment by GSK R&D and Digital & Tech, designed to deliver a step-change in our ability to leverage data, knowledge, and prediction to find new medicines. We are a full-stack shop consisting of product and portfolio leadership, data engineering, infrastructure and DevOps, data / metadata / knowledge platforms, and AI/ML and analysis platforms, all geared toward: Building a next-generation, metadata- and automation-driven data experience for GSK's scientists, engineers, and decision-makers, increasing productivity and reducing time spent on "data mechanics" Providing best-in-class AI/ML and data analysis environments to accelerate our predictive capabilities and attract top-tier talent Aggressively engineering our data at scale, as one unified asset, to unlock the value of our unique collection of data and predictions in real-time Onyx Product Management is at the heart of our mission, ensuring that everything from our infrastructure, to platforms, to end-user facing data assets and environments is designed to maximize our impact on R&D. The Product Management team partners with R&D stakeholders and Onyx leadership to develop a strategic roadmap for all customer-facing aspects of Onyx, including data assets, ontology, Knowledge Graph / semantic search, data / computing / analysis platforms, and data-powered applications. We are seeking a highly skilled and experienced Manager for our Computing Platforms Products. In this role, you will be responsible for developing the product strategy of our Computing Platform to meet customer needs. You will partner closely with Onyx's organizations, including AI/ML, a diversity of R&D teams utilizing data to accelerate drug discovery (genomics sciences, computational biology, imaging, computational chemistry, to name a few), along with the Onyx portfolio management and engineering function heads to deliver industry-leading solutions that power R&D workloads. You will drive the product roadmap, guide product development initiatives, and ensure the successful launch and adoption of our Compute platform including the migration of existing GSK applications to the platform. Together, you will facilitate joint planning and execution of the product roadmap, ensuring a balance between strategic development and customer-facing deliverables. You will also play a key role in devising, tracking, and publicizing metrics that measure the impact and performance of Onyx Compute Platform Products. You will be responsible for understanding the business areas using Onyx, Platform capabilities, translating customer needs into requirements aligned with standard frameworks such as ontologies and engineering pipelines, and ensure our R&D teams receive the solutions they need to succeed. In this role you will Product Strategy: Develop and execute a comprehensive product strategy for our AI/ML compute platform, aligning with the Onyx's overall goals and objectives. Roadmap Development: Define and prioritize features, enhancements, and functionalities for the platform based on user analysis, customer feedback, and business requirements. Cross-functional Collaboration: Collaborate closely with engineering, AI/ML, and portfolio/program teams to ensure successful product development and deployment. Stakeholder Engagement: Collaborate with customers, partners, and internal stakeholders to understand their needs, gather feedback, and incorporate it into product planning and development processes. Product Launch: Plan and oversee product launches, ensuring effective communication, documentation, and training to drive product adoption and success. Performance Measurement: Define key product metrics, establish monitoring systems, and regularly evaluate and report on the performance and success of the compute platform. Product Ambassador: Serve as an ambassador of the compute platform, effectively communicating its value and benefits to GSK Research and Development leadership and identifying potential customers. Industry Expertise: Stay up to date with the latest advancements and trends in AI, machine learning, and compute platforms, applying industry knowledge to drive innovation and competitive advantage. Why you? Qualifications & Skills: We are looking for professionals with these required skills to achieve our goals: Significant technical product management experience Experience of cloud computing management for scientific computing, data science and/or artificial intelligence model training with a major cloud provider (AWS, Google Cloud, Azure etc) Strong relevant experience in Data Science, Scientific Computing, Machine Learning/AI, Computer Science, Platform Engineering, or related discipline. Excellent communication, collaboration, and stakeholder management skills. Strong leadership abilities and a self-driven, proactive approach. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Preferred Qualifications & Skills: If you have the following characteristics, it would be a plus: Technical Knowledge: Experience with andstrong understanding of on-prem and cloud computing, and software development practices; familiarity with MLOps and distributed computing is highly desirable. Experience with containers and virtual machines including Kubernetes, Slurm or other orchestration tools. Knowledge of modern infrastructure including Infrastructure-as-code tools (e.g. Terraform, Ansible ) Familiar with software engineering ways of working and engagement model Strong proficiency in utilizing various product management tools, including Jira and Confluence. Proven track record of managing developer platforms, tools, and services. Strong proficiency in utilizing various product management tools, including Jira and Confluence. Prior product management experience of enterprise AI/ML platform is strongly preferred. Experience with bioinformatics/genomics database, biological datasets, Pharma R&D is a plus, but not required. Strategic Thinker: Proven track record in developing and executing product strategies that drive business growth and customer satisfaction. Stakeholder Skills: Demonstrated ability to keep cross-functional teams, set clear objectives, and foster a collaborative and innovative work environment. Can lead without authority. Customer Focus: A customer-centric mindset with a deep understanding of customer needs and the ability to translate them into effective product solutions. Analytical and Data-Driven: Strong analytical skills with the ability to gather and interpret data, perform market research, and make data-driven decisions. Excellent Communication: Exceptional written and verbal communication skills, with the ability to effectively present complex ideas and concepts to both technical and non-technical audiences. Adaptability: Thrives in a fast-paced, dynamic environment and can adapt quickly to changing priorities and business needs. Closing Date for Applications: Monday 8th April 2024 (COB) Please take a copy of the Job Description, as this will not be available post closure of the advert. When applying for this role, please use the 'cover letter' of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application. During the course of your application, you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process. If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements, please contact . This will help us to understand any modifications we may need to make to support you throughout our selection process. Why Us? GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We're committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce. As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles . click apply for full job details
Mar 27, 2024
Full time
Site Name: London The Stanley Building Posted Date: Mar At GSK, we want to supercharge our data capability to better understand our patients and accelerate our ability to discover vaccines and medicines. The Onyx Research Data Platform organization represents a major investment by GSK R&D and Digital & Tech, designed to deliver a step-change in our ability to leverage data, knowledge, and prediction to find new medicines. We are a full-stack shop consisting of product and portfolio leadership, data engineering, infrastructure and DevOps, data / metadata / knowledge platforms, and AI/ML and analysis platforms, all geared toward: Building a next-generation, metadata- and automation-driven data experience for GSK's scientists, engineers, and decision-makers, increasing productivity and reducing time spent on "data mechanics" Providing best-in-class AI/ML and data analysis environments to accelerate our predictive capabilities and attract top-tier talent Aggressively engineering our data at scale, as one unified asset, to unlock the value of our unique collection of data and predictions in real-time Onyx Product Management is at the heart of our mission, ensuring that everything from our infrastructure, to platforms, to end-user facing data assets and environments is designed to maximize our impact on R&D. The Product Management team partners with R&D stakeholders and Onyx leadership to develop a strategic roadmap for all customer-facing aspects of Onyx, including data assets, ontology, Knowledge Graph / semantic search, data / computing / analysis platforms, and data-powered applications. We are seeking a highly skilled and experienced Manager for our Computing Platforms Products. In this role, you will be responsible for developing the product strategy of our Computing Platform to meet customer needs. You will partner closely with Onyx's organizations, including AI/ML, a diversity of R&D teams utilizing data to accelerate drug discovery (genomics sciences, computational biology, imaging, computational chemistry, to name a few), along with the Onyx portfolio management and engineering function heads to deliver industry-leading solutions that power R&D workloads. You will drive the product roadmap, guide product development initiatives, and ensure the successful launch and adoption of our Compute platform including the migration of existing GSK applications to the platform. Together, you will facilitate joint planning and execution of the product roadmap, ensuring a balance between strategic development and customer-facing deliverables. You will also play a key role in devising, tracking, and publicizing metrics that measure the impact and performance of Onyx Compute Platform Products. You will be responsible for understanding the business areas using Onyx, Platform capabilities, translating customer needs into requirements aligned with standard frameworks such as ontologies and engineering pipelines, and ensure our R&D teams receive the solutions they need to succeed. In this role you will Product Strategy: Develop and execute a comprehensive product strategy for our AI/ML compute platform, aligning with the Onyx's overall goals and objectives. Roadmap Development: Define and prioritize features, enhancements, and functionalities for the platform based on user analysis, customer feedback, and business requirements. Cross-functional Collaboration: Collaborate closely with engineering, AI/ML, and portfolio/program teams to ensure successful product development and deployment. Stakeholder Engagement: Collaborate with customers, partners, and internal stakeholders to understand their needs, gather feedback, and incorporate it into product planning and development processes. Product Launch: Plan and oversee product launches, ensuring effective communication, documentation, and training to drive product adoption and success. Performance Measurement: Define key product metrics, establish monitoring systems, and regularly evaluate and report on the performance and success of the compute platform. Product Ambassador: Serve as an ambassador of the compute platform, effectively communicating its value and benefits to GSK Research and Development leadership and identifying potential customers. Industry Expertise: Stay up to date with the latest advancements and trends in AI, machine learning, and compute platforms, applying industry knowledge to drive innovation and competitive advantage. Why you? Qualifications & Skills: We are looking for professionals with these required skills to achieve our goals: Significant technical product management experience Experience of cloud computing management for scientific computing, data science and/or artificial intelligence model training with a major cloud provider (AWS, Google Cloud, Azure etc) Strong relevant experience in Data Science, Scientific Computing, Machine Learning/AI, Computer Science, Platform Engineering, or related discipline. Excellent communication, collaboration, and stakeholder management skills. Strong leadership abilities and a self-driven, proactive approach. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Preferred Qualifications & Skills: If you have the following characteristics, it would be a plus: Technical Knowledge: Experience with andstrong understanding of on-prem and cloud computing, and software development practices; familiarity with MLOps and distributed computing is highly desirable. Experience with containers and virtual machines including Kubernetes, Slurm or other orchestration tools. Knowledge of modern infrastructure including Infrastructure-as-code tools (e.g. Terraform, Ansible ) Familiar with software engineering ways of working and engagement model Strong proficiency in utilizing various product management tools, including Jira and Confluence. Proven track record of managing developer platforms, tools, and services. Strong proficiency in utilizing various product management tools, including Jira and Confluence. Prior product management experience of enterprise AI/ML platform is strongly preferred. Experience with bioinformatics/genomics database, biological datasets, Pharma R&D is a plus, but not required. Strategic Thinker: Proven track record in developing and executing product strategies that drive business growth and customer satisfaction. Stakeholder Skills: Demonstrated ability to keep cross-functional teams, set clear objectives, and foster a collaborative and innovative work environment. Can lead without authority. Customer Focus: A customer-centric mindset with a deep understanding of customer needs and the ability to translate them into effective product solutions. Analytical and Data-Driven: Strong analytical skills with the ability to gather and interpret data, perform market research, and make data-driven decisions. Excellent Communication: Exceptional written and verbal communication skills, with the ability to effectively present complex ideas and concepts to both technical and non-technical audiences. Adaptability: Thrives in a fast-paced, dynamic environment and can adapt quickly to changing priorities and business needs. Closing Date for Applications: Monday 8th April 2024 (COB) Please take a copy of the Job Description, as this will not be available post closure of the advert. When applying for this role, please use the 'cover letter' of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application. During the course of your application, you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process. If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements, please contact . This will help us to understand any modifications we may need to make to support you throughout our selection process. Why Us? GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We're committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce. As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles . click apply for full job details
Programmatic, Biddable, Paid Media & SEO London,England At EssenceMediacom we want to eradicate inequity . We don't tolerate it and when we see it, we act . We attract, support and develop our talent without bias and strive to foster the empathy, creativity and diversity of thought needed to drive meaningful change for our people, our clients, our industry and our society. WPP and GroupM have already made strong commitments to combat racial injustice . While we are part of this group, we know we have an individual responsibility as an employer and an industry leader to fight against racism . That's why we have pledged the following seven commitments . Even if you don't meet all the requirements, that's okay, and we encourage you to apply anyway to find out more about whether this is the right match for you. Did you know that m arginalised groups including women, people of colour and people with a disability are more likely to discount themself for a role if they don't feel they meet every requirement or understand the reasonable adjustment that can be made? This is why we encourage connection and conversation to ensure that everyone has the opportunity and information needed to find the right role, for them. If this role isn't quite right, you may be the perfect fit for another - so go ahead, apply and find out! The Client Sky are one of the biggest advertisers in the UK and as a business span Entertainment, Sport, Cinema, Home Insurance, Broadband, Mobile a nd B2B services to mention a few verticals . We work closely with them across their digital strategy and manage the planning and buying across Display, Paid Social and Programmatic . Working on Sky is a challenging, fast paced and innovative environment where standing still can be moving backwards . We're here to help Sky navigate a constantly changi ng digital ecosystem and to create award winning work that grows their business. The Role This role is exceptionally exciting because you get to lead the work across Sky's Sports and C inema pro ducts; this is a role that encourages fast development as you push forward on a priority vertical for Sky and lead the way with a future-proofing attitude as well as being responsible for the day-to-day . As the A ccount D irector, you will line-manage a small team ( E xec, P lanner and A ccount M anager) and report into a senior associate director as well as the digital leadership team at E ssence M ediacom. Your management team will do everything possible to provide you with the tools to accel erate your career by growing your digital knowledge, working collaboratively and fluidly. You will be responsible for building strong relationships with media owners, clients and other digital and comms teams at EMC as well as looking for commercial opportunities that benefit the business unit and the agency as a whole. What we think are 3 best things about the job Excel with the b est: Join us to deliver top-notch digital campaigns for one of the UK's largest accounts. At EssenceMediacom, you'll work with leading talent and have the full backing to create work that stands out. Plus, with Sky as our partner, you're set to make a big impact. Fresh c hallenges , d aily: With Sky, no two days are the same. You'll have the chance to grow your skills rapidly, applying the latest industry insights to a brand that's all about innovation. Get ready for a role where learning and doing go hand in hand. Make a d ifference: Play a key role in shaping the future of Sky's essential business areas. You'll have the chance to bring fresh ideas to the table, influence brand perception, and work with some of the most exciting entertainment content out there. Who are you? You are comfortable with simplifying the complex to your clients . You prioritise developing the careers of those under your line management . You are an inquisitive digital specialist with extensive experience in paid social planning and buying . You have an excellent understanding of how to grow your client's digital maturity with a test & learn mindset . You crave a challenge and building strong relationships and consulting with clients . What we can offer you. - Company pension scheme - Private medical insurance - 25 days holiday (increases with length of service) - Life assurance - Permanent health insurance - WPP share options scheme - Discretionary bonus scheme - Free eyecare vouchers and money off glasses - Extensive training and development - Cycle to work scheme - Interest free travel loan - Free breakfast (cereal and fruit) - Smart shopper (online discount on a variety of products) Sounds good? We'd love to hear from you! About EssenceMediacom We are a global communications agency leading with breakthrough thinking, building explosive growth for brands, and helping our clients see the bigger picture. Our daring global network of 10,000 influencers help our clients breach traditional boundaries in media, uncover novel ideas, and unleash exponential growth. EssenceMediacom challenges conventional thinking to build, propel, and supercharge our clients' businesses at scale and lead our industry in critical areas such as diversity, equity, inclusion, and sustainability. EssenceMediacom understands that our people are tasked with big goals: building breakthrough growth for brands and leading with breakthrough thinking in our industry. Our people are at the heart of this work because their ideas will enable us to decode the intersections of people, content, and technology to bring our aspirations to life. Our success is down to our eclectic, diverse, and talented people. EssenceMediacom is a place for us to grow our careers and expand our horizons. EssenceMediacom is committed to building an agency culture that supports our people, puts diversity at the forefront of our operations, and creates opportunity for all. This collective culture will be our "new power" where ideas are freely exchanged, and collaboration is actively encouraged in a place where you can innovate in our hyperconnected world.
Mar 27, 2024
Full time
Programmatic, Biddable, Paid Media & SEO London,England At EssenceMediacom we want to eradicate inequity . We don't tolerate it and when we see it, we act . We attract, support and develop our talent without bias and strive to foster the empathy, creativity and diversity of thought needed to drive meaningful change for our people, our clients, our industry and our society. WPP and GroupM have already made strong commitments to combat racial injustice . While we are part of this group, we know we have an individual responsibility as an employer and an industry leader to fight against racism . That's why we have pledged the following seven commitments . Even if you don't meet all the requirements, that's okay, and we encourage you to apply anyway to find out more about whether this is the right match for you. Did you know that m arginalised groups including women, people of colour and people with a disability are more likely to discount themself for a role if they don't feel they meet every requirement or understand the reasonable adjustment that can be made? This is why we encourage connection and conversation to ensure that everyone has the opportunity and information needed to find the right role, for them. If this role isn't quite right, you may be the perfect fit for another - so go ahead, apply and find out! The Client Sky are one of the biggest advertisers in the UK and as a business span Entertainment, Sport, Cinema, Home Insurance, Broadband, Mobile a nd B2B services to mention a few verticals . We work closely with them across their digital strategy and manage the planning and buying across Display, Paid Social and Programmatic . Working on Sky is a challenging, fast paced and innovative environment where standing still can be moving backwards . We're here to help Sky navigate a constantly changi ng digital ecosystem and to create award winning work that grows their business. The Role This role is exceptionally exciting because you get to lead the work across Sky's Sports and C inema pro ducts; this is a role that encourages fast development as you push forward on a priority vertical for Sky and lead the way with a future-proofing attitude as well as being responsible for the day-to-day . As the A ccount D irector, you will line-manage a small team ( E xec, P lanner and A ccount M anager) and report into a senior associate director as well as the digital leadership team at E ssence M ediacom. Your management team will do everything possible to provide you with the tools to accel erate your career by growing your digital knowledge, working collaboratively and fluidly. You will be responsible for building strong relationships with media owners, clients and other digital and comms teams at EMC as well as looking for commercial opportunities that benefit the business unit and the agency as a whole. What we think are 3 best things about the job Excel with the b est: Join us to deliver top-notch digital campaigns for one of the UK's largest accounts. At EssenceMediacom, you'll work with leading talent and have the full backing to create work that stands out. Plus, with Sky as our partner, you're set to make a big impact. Fresh c hallenges , d aily: With Sky, no two days are the same. You'll have the chance to grow your skills rapidly, applying the latest industry insights to a brand that's all about innovation. Get ready for a role where learning and doing go hand in hand. Make a d ifference: Play a key role in shaping the future of Sky's essential business areas. You'll have the chance to bring fresh ideas to the table, influence brand perception, and work with some of the most exciting entertainment content out there. Who are you? You are comfortable with simplifying the complex to your clients . You prioritise developing the careers of those under your line management . You are an inquisitive digital specialist with extensive experience in paid social planning and buying . You have an excellent understanding of how to grow your client's digital maturity with a test & learn mindset . You crave a challenge and building strong relationships and consulting with clients . What we can offer you. - Company pension scheme - Private medical insurance - 25 days holiday (increases with length of service) - Life assurance - Permanent health insurance - WPP share options scheme - Discretionary bonus scheme - Free eyecare vouchers and money off glasses - Extensive training and development - Cycle to work scheme - Interest free travel loan - Free breakfast (cereal and fruit) - Smart shopper (online discount on a variety of products) Sounds good? We'd love to hear from you! About EssenceMediacom We are a global communications agency leading with breakthrough thinking, building explosive growth for brands, and helping our clients see the bigger picture. Our daring global network of 10,000 influencers help our clients breach traditional boundaries in media, uncover novel ideas, and unleash exponential growth. EssenceMediacom challenges conventional thinking to build, propel, and supercharge our clients' businesses at scale and lead our industry in critical areas such as diversity, equity, inclusion, and sustainability. EssenceMediacom understands that our people are tasked with big goals: building breakthrough growth for brands and leading with breakthrough thinking in our industry. Our people are at the heart of this work because their ideas will enable us to decode the intersections of people, content, and technology to bring our aspirations to life. Our success is down to our eclectic, diverse, and talented people. EssenceMediacom is a place for us to grow our careers and expand our horizons. EssenceMediacom is committed to building an agency culture that supports our people, puts diversity at the forefront of our operations, and creates opportunity for all. This collective culture will be our "new power" where ideas are freely exchanged, and collaboration is actively encouraged in a place where you can innovate in our hyperconnected world.
Main PurposeThe CAFM & Compliance Scheduler will primarily be responsible for the administration of changes to the CAFM database. This will range from, but not be limited to updating, asset tables, location tables, resource tables, asbestos and H&S tables etc. The role will require coordination with required stakeholders to ensure approvals processes are followed to enable compliance and commercial price lists to be maintained. One of the key functions of this role is to ensure the CAFM processes are being followed and are auditable.Responsibilities Daily monitoring and processing of shared mailbox requests. Processing of CAFM change forms to update tables in the CAFM system. Updating and maintaining change control records in trackers. Communicating with various stakeholders to obtain approvals / rejections, follow-ups and status updates. Improve scheduling to smooth work volumes and support sites with more efficient working / grouping of tasks. Review and monitor data tables in CAFM to ensure data accuracy and correct use. Update compliance records as required by the contract. Support Operations teams with training and guidance on the correct process and best practices with relation to the CAFM system. Support with updating of documentation relating to CAFM processes and training material. Coordinate ad-hoc requests with the Operations teams to obtain information required for CAFM updates and following changes in legislation or maintenance requirements in SFG20. Supporting internal / client calls when required Produce ad-hoc reports as required by the contract and wider business. Support ad-hoc projects that impact on CAFM and compliance. Ensures that building opening / closing processes are followed when first or last into the office.Performance Indicators Ensure all mailbox requests begin processing within 48 hours of receipt (during core working hours, Monday-Friday). Changes are documented in trackers and emails references and stored to allow the full change process to be audited at any time. Follow up with key stakeholders as required to ensure backlogs of requests do not occur. Improved CAFM reporting as a result of better data quality. 360 feedback from key stakeholders (satisfaction surveys) Achievement of Internal and External Deadlines.Relationships External Client APOMs MOJ Projects Internal Site Managers Commercial Team Compliance Business Improvement TeamKey Skills Good literacy skills ensuring that CAFM updates of spelled and formatted correctly Good excel skills - Regular use of Lookups and Pivot Tables Process awareness - can follow and implement process Can interact well with various groups and stakeholders Good communication skills Problem-solving using initiative when dealing with complex queries Managing workload and prioritisation of tasks Carrying our instruction from Team Leader / Business Improvement (CAFM Manager)Personal Profile Behavioural competencies Can work both independently and as part of a team Good attention to detail to ensure that errors are kept to a minimum and any issues are identified and addressed satisfactorily Punctual - on time and presents themselves professionally and lead by example Curious and proactive in looking for issues to identify opportunities for improvement Open minded to new ways of working. Looks for solutions to problems Flexible and adaptive to support ad-hoc CAFM projects and requests as required A positive working attitude where issues and concerns are escalated to Line Management with the aim of maintaining a happy working environment for everybody Respectful of other team members within the office Supports office activity including but not limited to; intercom, support with contractors, logging of building facilities jobs Maintains a clean and tidy working environment supporting agile working / hot desking as required within the shared office space Ensure safe working practices are adhered to and any observed safety risks are reported. What you'll get in return Weekly pay and a 4-month contract that could be extended What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 27, 2024
Full time
Main PurposeThe CAFM & Compliance Scheduler will primarily be responsible for the administration of changes to the CAFM database. This will range from, but not be limited to updating, asset tables, location tables, resource tables, asbestos and H&S tables etc. The role will require coordination with required stakeholders to ensure approvals processes are followed to enable compliance and commercial price lists to be maintained. One of the key functions of this role is to ensure the CAFM processes are being followed and are auditable.Responsibilities Daily monitoring and processing of shared mailbox requests. Processing of CAFM change forms to update tables in the CAFM system. Updating and maintaining change control records in trackers. Communicating with various stakeholders to obtain approvals / rejections, follow-ups and status updates. Improve scheduling to smooth work volumes and support sites with more efficient working / grouping of tasks. Review and monitor data tables in CAFM to ensure data accuracy and correct use. Update compliance records as required by the contract. Support Operations teams with training and guidance on the correct process and best practices with relation to the CAFM system. Support with updating of documentation relating to CAFM processes and training material. Coordinate ad-hoc requests with the Operations teams to obtain information required for CAFM updates and following changes in legislation or maintenance requirements in SFG20. Supporting internal / client calls when required Produce ad-hoc reports as required by the contract and wider business. Support ad-hoc projects that impact on CAFM and compliance. Ensures that building opening / closing processes are followed when first or last into the office.Performance Indicators Ensure all mailbox requests begin processing within 48 hours of receipt (during core working hours, Monday-Friday). Changes are documented in trackers and emails references and stored to allow the full change process to be audited at any time. Follow up with key stakeholders as required to ensure backlogs of requests do not occur. Improved CAFM reporting as a result of better data quality. 360 feedback from key stakeholders (satisfaction surveys) Achievement of Internal and External Deadlines.Relationships External Client APOMs MOJ Projects Internal Site Managers Commercial Team Compliance Business Improvement TeamKey Skills Good literacy skills ensuring that CAFM updates of spelled and formatted correctly Good excel skills - Regular use of Lookups and Pivot Tables Process awareness - can follow and implement process Can interact well with various groups and stakeholders Good communication skills Problem-solving using initiative when dealing with complex queries Managing workload and prioritisation of tasks Carrying our instruction from Team Leader / Business Improvement (CAFM Manager)Personal Profile Behavioural competencies Can work both independently and as part of a team Good attention to detail to ensure that errors are kept to a minimum and any issues are identified and addressed satisfactorily Punctual - on time and presents themselves professionally and lead by example Curious and proactive in looking for issues to identify opportunities for improvement Open minded to new ways of working. Looks for solutions to problems Flexible and adaptive to support ad-hoc CAFM projects and requests as required A positive working attitude where issues and concerns are escalated to Line Management with the aim of maintaining a happy working environment for everybody Respectful of other team members within the office Supports office activity including but not limited to; intercom, support with contractors, logging of building facilities jobs Maintains a clean and tidy working environment supporting agile working / hot desking as required within the shared office space Ensure safe working practices are adhered to and any observed safety risks are reported. What you'll get in return Weekly pay and a 4-month contract that could be extended What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk