Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Mar 29, 2024
Contractor
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Mar 29, 2024
Contractor
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Graduate Systems Engineer - Digital Transformation Location: Glasgow £24,000 Role Overview: I'm looking for a technically driven graduate to join my client on their digital transformation journey. This is a fantastic opening for anyone wanting to kick start their career, working for a globally recognised industrial organisation, with the opportunity to progress to leadership positions. You'll spend each day working closely with clients, IT teams, digital leads, and more to support with the company-wide implementation of new systems and maintain and develop their current system. Responsibilities: work to understand and document business requirements throughout the project liaise with end-users, process owners, and key users making sure the configuration of the system aligns with business requirements ensure the 1st/2nd/3rd/4th line support remains efficient and aligned with the business requirements during BAU changes to the system design and deliver training sessions, workshops, and materials to key users to drive efficiency and provide support build and maintain work-flows and process automation's What You'll Need: hands-on technical development and system implementation experience understanding of ITIL knowledge and application experience of Python understanding of different databases and technologies knowledge of low code platforms knowledge of process automation platforms Candidate Background: technically driven with the ability to analyse complex situations and solve problems effectively Engineering / Manufacturing / Mechanical Degree What You'll Receive: Multiple opportunities to attend training sessions and up-skill sessions The opportunity to develop, lead, and sustain several projects during your time as a graduate Competitive salary structure Starting: £24,000 6m Review: £25,500 12m Review: £28,000 18m Review: £29,500 2yr Review: £32,000 Mentorship and Support Diverse and Inclusive Work Environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 29, 2024
Full time
Graduate Systems Engineer - Digital Transformation Location: Glasgow £24,000 Role Overview: I'm looking for a technically driven graduate to join my client on their digital transformation journey. This is a fantastic opening for anyone wanting to kick start their career, working for a globally recognised industrial organisation, with the opportunity to progress to leadership positions. You'll spend each day working closely with clients, IT teams, digital leads, and more to support with the company-wide implementation of new systems and maintain and develop their current system. Responsibilities: work to understand and document business requirements throughout the project liaise with end-users, process owners, and key users making sure the configuration of the system aligns with business requirements ensure the 1st/2nd/3rd/4th line support remains efficient and aligned with the business requirements during BAU changes to the system design and deliver training sessions, workshops, and materials to key users to drive efficiency and provide support build and maintain work-flows and process automation's What You'll Need: hands-on technical development and system implementation experience understanding of ITIL knowledge and application experience of Python understanding of different databases and technologies knowledge of low code platforms knowledge of process automation platforms Candidate Background: technically driven with the ability to analyse complex situations and solve problems effectively Engineering / Manufacturing / Mechanical Degree What You'll Receive: Multiple opportunities to attend training sessions and up-skill sessions The opportunity to develop, lead, and sustain several projects during your time as a graduate Competitive salary structure Starting: £24,000 6m Review: £25,500 12m Review: £28,000 18m Review: £29,500 2yr Review: £32,000 Mentorship and Support Diverse and Inclusive Work Environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Opportunity for a Lead Support Enginee r (Lead 2nd Line Support Engineer) to join a market leading tech company in Sheffield Salary up to £37,000 + fantastic benefits including bonus scheme , hybrid working , flexible holidays and more Apply online or contact Chris Hopley via / WHO WE ARE: We are dedicated to providing top-notch internet services to our customers. We pride ourselves on delivering reliable connectivity and exceptional customer support. As we continue to grow, we're seeking a Lead Support Engineer to lead our 2nd Line Support team in ensuring our customers receive the best service possible. OUR BENEFITS: Hybrid working Bonus scheme (profit share) Generous holiday allowance Your birthday off Training and development Enhanced maternity / paternity / adoption pay Westfield Healthcare Social events + much more! WHAT WILL YOU BE DOING? The Lead Support Engineer will lead and manage a team of Second Line Support technicians. You will provide technical guidance, support, and mentorship to team members as well as oversee the resolution of complex technical issues escalated from the first line support team. You will act as a point of contact for escalated customer queries, ensuring timely and effective resolution, and collaborate with other departments to implement process improvements and enhance service delivery. LEAD SUPPORT ENGINEER - ESSENTIAL SKILLS: Previous experience in a 2nd Line Support or Network Engineer role. Demonstrated leadership and team management skills. Strong communication and interpersonal abilities. Excellent problem-solving skills with a keen attention to detail. Ability to thrive in a fast-paced, collaborative environment. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Key skills: Proven second-line experience, Windows, Active Directory, Networking, Customer Support, technical leadership
Mar 29, 2024
Full time
Opportunity for a Lead Support Enginee r (Lead 2nd Line Support Engineer) to join a market leading tech company in Sheffield Salary up to £37,000 + fantastic benefits including bonus scheme , hybrid working , flexible holidays and more Apply online or contact Chris Hopley via / WHO WE ARE: We are dedicated to providing top-notch internet services to our customers. We pride ourselves on delivering reliable connectivity and exceptional customer support. As we continue to grow, we're seeking a Lead Support Engineer to lead our 2nd Line Support team in ensuring our customers receive the best service possible. OUR BENEFITS: Hybrid working Bonus scheme (profit share) Generous holiday allowance Your birthday off Training and development Enhanced maternity / paternity / adoption pay Westfield Healthcare Social events + much more! WHAT WILL YOU BE DOING? The Lead Support Engineer will lead and manage a team of Second Line Support technicians. You will provide technical guidance, support, and mentorship to team members as well as oversee the resolution of complex technical issues escalated from the first line support team. You will act as a point of contact for escalated customer queries, ensuring timely and effective resolution, and collaborate with other departments to implement process improvements and enhance service delivery. LEAD SUPPORT ENGINEER - ESSENTIAL SKILLS: Previous experience in a 2nd Line Support or Network Engineer role. Demonstrated leadership and team management skills. Strong communication and interpersonal abilities. Excellent problem-solving skills with a keen attention to detail. Ability to thrive in a fast-paced, collaborative environment. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Key skills: Proven second-line experience, Windows, Active Directory, Networking, Customer Support, technical leadership
Job Title: Technical Support Team Lead Location: Dalston, London Salary : £25,000 - £30,000 per annum Job Type: Full time, Permanent Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education. We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team. Assistive Solutions are a Disability Confident Employer. About the role: We are looking for a dynamic and enthusiastic individual to join our small team as a Team Lead for our Technical Support Team. Key Aspects of the role: Customer Technical Support Management Repairs Procedure Management Insurance Procedure Management Metrics Review Team Management Systems and Network Administration SOPs Review About you: The successful candidate will be the following: A Natural leader Customer centric and a have great level of customer service Team player - Able to work with and support other team members Well organised / Have good organisation and administrative skills Able to take initiative A Good communicator Benefits: 20 days leave plus bank holidays Office closure between Christmas and new year (not included in leave allocation) Equipment purchase at cost price Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of ; Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.
Mar 29, 2024
Full time
Job Title: Technical Support Team Lead Location: Dalston, London Salary : £25,000 - £30,000 per annum Job Type: Full time, Permanent Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education. We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team. Assistive Solutions are a Disability Confident Employer. About the role: We are looking for a dynamic and enthusiastic individual to join our small team as a Team Lead for our Technical Support Team. Key Aspects of the role: Customer Technical Support Management Repairs Procedure Management Insurance Procedure Management Metrics Review Team Management Systems and Network Administration SOPs Review About you: The successful candidate will be the following: A Natural leader Customer centric and a have great level of customer service Team player - Able to work with and support other team members Well organised / Have good organisation and administrative skills Able to take initiative A Good communicator Benefits: 20 days leave plus bank holidays Office closure between Christmas and new year (not included in leave allocation) Equipment purchase at cost price Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of ; Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.
A great opportunity joining a global organisation that is a leader in their market. Due to growth, they are looking for a knowledgeable 2nd line engineer to join their team. ROLE Provide 2nd line support and resolve issues Point of escalation for 1st line team Troubleshoot software, hardware and network issues Log issues on the ticketing system Collaborate with the team to resolve issues within agreed SLAs Update and maintain the documentation Carry out projects and upgrades Provide end user training and support EXPERIENCE Minimum of 2 years' experience in a 2nd Line role Proven experience providing technical support Experience providing hardware, software, and network support Demonstratable experience troubleshooting and resolving issues Able to communicate technical lingo to non-technical colleagues Knowledge of ITIL processes and practices A positive and proactive approach to workload BENEFITS Salary £30,000- £35,000 25 days holiday plus bank holidays (and buy/sell 5 days) Pension contribution up to 6% hyHrid working (after probation) Bonus scheme and the option to buy shares Access to a flexible benefits package Working for an employer who encourages employee development Click to apply! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 29, 2024
Full time
A great opportunity joining a global organisation that is a leader in their market. Due to growth, they are looking for a knowledgeable 2nd line engineer to join their team. ROLE Provide 2nd line support and resolve issues Point of escalation for 1st line team Troubleshoot software, hardware and network issues Log issues on the ticketing system Collaborate with the team to resolve issues within agreed SLAs Update and maintain the documentation Carry out projects and upgrades Provide end user training and support EXPERIENCE Minimum of 2 years' experience in a 2nd Line role Proven experience providing technical support Experience providing hardware, software, and network support Demonstratable experience troubleshooting and resolving issues Able to communicate technical lingo to non-technical colleagues Knowledge of ITIL processes and practices A positive and proactive approach to workload BENEFITS Salary £30,000- £35,000 25 days holiday plus bank holidays (and buy/sell 5 days) Pension contribution up to 6% hyHrid working (after probation) Bonus scheme and the option to buy shares Access to a flexible benefits package Working for an employer who encourages employee development Click to apply! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Service Desk Engineer Hybrid 3 days office / 2 days at home Our client is looking for Service Desk Engineers to help support their clients with the continuous provision of their services. This is a key role in their company and a great entry point to their business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets their standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Their ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Our Client Their company foundation is built on Inclusivity, Dignity and Respect. These three core values support their vision and shape their culture. At our client, they celebrate what makes them unique: their people. They believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are they looking for? Robots need not apply. When it comes to everything they do, they put people first. For their employees, this means that decisions are always made with individuals in mind. Their people are important to them. They couldn t do what they do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. Our client wants their employees to have fulfilling careers and they commit to their employees by offering competitive benefits, compensation, and development opportunities. They encourage their employees to find their passions and grow into them. They support all their staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and their commitment to your learning and development, they offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then our client would like to hear from you.
Mar 29, 2024
Full time
Service Desk Engineer Hybrid 3 days office / 2 days at home Our client is looking for Service Desk Engineers to help support their clients with the continuous provision of their services. This is a key role in their company and a great entry point to their business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets their standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Their ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Our Client Their company foundation is built on Inclusivity, Dignity and Respect. These three core values support their vision and shape their culture. At our client, they celebrate what makes them unique: their people. They believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are they looking for? Robots need not apply. When it comes to everything they do, they put people first. For their employees, this means that decisions are always made with individuals in mind. Their people are important to them. They couldn t do what they do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. Our client wants their employees to have fulfilling careers and they commit to their employees by offering competitive benefits, compensation, and development opportunities. They encourage their employees to find their passions and grow into them. They support all their staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and their commitment to your learning and development, they offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then our client would like to hear from you.
Service Desk Engineer Hybrid 3 days office / 2 days at home At Zenzero we re looking for Service Desk Engineers to help support our clients with the continuous provision of our services. This is a key role in our company and a great entry point to our business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Our ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then we would like to hear from you.
Mar 29, 2024
Full time
Service Desk Engineer Hybrid 3 days office / 2 days at home At Zenzero we re looking for Service Desk Engineers to help support our clients with the continuous provision of our services. This is a key role in our company and a great entry point to our business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Our ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then we would like to hear from you.
Job Title: Technical Support Team Lead Location: Dalston, London Salary : 25,000 - 30,000 per annum Job Type: Full time, Permanent Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education. We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team. Assistive Solutions are a Disability Confident Employer. About the role: We are looking for a dynamic and enthusiastic individual to join our small team as a Team Lead for our Technical Support Team. Key Aspects of the role: Customer Technical Support Management Repairs Procedure Management Insurance Procedure Management Metrics Review Team Management Systems and Network Administration SOPs Review About you: The successful candidate will be the following: A Natural leader Customer centric and a have great level of customer service Team player - Able to work with and support other team members Well organised / Have good organisation and administrative skills Able to take initiative A Good communicator Benefits: 20 days leave plus bank holidays Office closure between Christmas and new year (not included in leave allocation) Equipment purchase at cost price Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of ; Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.
Mar 29, 2024
Full time
Job Title: Technical Support Team Lead Location: Dalston, London Salary : 25,000 - 30,000 per annum Job Type: Full time, Permanent Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education. We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team. Assistive Solutions are a Disability Confident Employer. About the role: We are looking for a dynamic and enthusiastic individual to join our small team as a Team Lead for our Technical Support Team. Key Aspects of the role: Customer Technical Support Management Repairs Procedure Management Insurance Procedure Management Metrics Review Team Management Systems and Network Administration SOPs Review About you: The successful candidate will be the following: A Natural leader Customer centric and a have great level of customer service Team player - Able to work with and support other team members Well organised / Have good organisation and administrative skills Able to take initiative A Good communicator Benefits: 20 days leave plus bank holidays Office closure between Christmas and new year (not included in leave allocation) Equipment purchase at cost price Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of ; Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.
Role: IT Manager Salary: £32,000 - 38,000 Location - Forest Hill Our client is seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also have the responsibility of supervising the IT technicians who are working on site. In addition, you will collaborate with the Senior Leadership Team to aid in the development of the school's IT infrastructure and put plans in place for project work. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the company. This will involve staying informed about the services and solutions the company can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications. Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365, and backups. Providing technical advice, training, and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check.
Mar 29, 2024
Full time
Role: IT Manager Salary: £32,000 - 38,000 Location - Forest Hill Our client is seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also have the responsibility of supervising the IT technicians who are working on site. In addition, you will collaborate with the Senior Leadership Team to aid in the development of the school's IT infrastructure and put plans in place for project work. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the company. This will involve staying informed about the services and solutions the company can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications. Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365, and backups. Providing technical advice, training, and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check.
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of active directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 28, 2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of active directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Support Engineer Akkodis are currently working in partnership with a global market leading client to recruit an experienced 2nd Line Support Engineer to join a team with a genuine passion for technology. The Role As a 2nd Line Support Engineer, you will be responsible for the installation and configuration of hardware and software, acting as an escalation point to the Service Desk and working with the third line teams when required. The Responsibilities Resolve second line incidents. Assign incidents and acquiring knowledge from third line teams. Resolve incidents and queries for senior management. Investigate and escalate MIs to major incident managers. Complete system maintenance, alongside escalations and call outs. Manage the domain portfolio. Manage mobile assets. Creating and maintaining Active Directory groups. Deploy and Image end user computer hardware and deploying software packages. Manage inbound and outbound mail flow. The Requirements Strong interpersonal and customer service skills. Excellent analytical and troubleshooting skills. Good attention to detail. Strong written and verbal communication skills. Smart thinking approach with a positive attitude. Ability to work independently with limited supervision. Commercial experience working within a service management function. Technical ability supporting and maintaining hardware and peripheral devices. Experience of using a ticketing system, such as Remedy. Experience deploying, imaging and supporting Windows 10, macOS, CentOS and mobile devices. Experience supporting technologies from a diverse product stack including; AD, Exchange, Office, Teams, Citrix, Cisco and VMWare Workstation If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 28, 2024
Full time
2nd Line Support Engineer Akkodis are currently working in partnership with a global market leading client to recruit an experienced 2nd Line Support Engineer to join a team with a genuine passion for technology. The Role As a 2nd Line Support Engineer, you will be responsible for the installation and configuration of hardware and software, acting as an escalation point to the Service Desk and working with the third line teams when required. The Responsibilities Resolve second line incidents. Assign incidents and acquiring knowledge from third line teams. Resolve incidents and queries for senior management. Investigate and escalate MIs to major incident managers. Complete system maintenance, alongside escalations and call outs. Manage the domain portfolio. Manage mobile assets. Creating and maintaining Active Directory groups. Deploy and Image end user computer hardware and deploying software packages. Manage inbound and outbound mail flow. The Requirements Strong interpersonal and customer service skills. Excellent analytical and troubleshooting skills. Good attention to detail. Strong written and verbal communication skills. Smart thinking approach with a positive attitude. Ability to work independently with limited supervision. Commercial experience working within a service management function. Technical ability supporting and maintaining hardware and peripheral devices. Experience of using a ticketing system, such as Remedy. Experience deploying, imaging and supporting Windows 10, macOS, CentOS and mobile devices. Experience supporting technologies from a diverse product stack including; AD, Exchange, Office, Teams, Citrix, Cisco and VMWare Workstation If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Company Description Bigfoot Networks is a growing Managed IT Services provider in the North East, offering end-to-end managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by consistently meeting their expectations. They provide guidance and support no matter the size of the challenge presented. They source and assemble any needed equipment to ensure smooth operations. They value people who genuinely care and whose skills and deep knowledge add genuine value to their customers' businesses. Role Description This is a full-time Technical Team Lead role located in Newcastle upon Tyne. As an on-site IT Managed Services Technical Team Lead, you will be responsible for leading a team of technical professionals to provide exceptional customer service, manage projects, maintain client relationships and manage internal processes. You will oversee the technical support team s day-to-day activities, establish operational processes and service standards, and ensure the team is meeting the technical requirements of the business. This role is highly involved with customers, thus great communication skills, a passion for delivering customer excellence, and technical skills are key. Qualifications For this role, we prefer candidates with demonstrated experience of at least 5 years in IT managed services, with strong technical background. The ideal candidate should possess: Excellent customer relationship management and communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management. Knowledge & experience of cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry certification such as I.TIL, Microsoft, or Cisco. Benefits: Opportunities for professional development and career advancement. A supportive and collaborative work environment. 28 days holiday Paid holiday on your birthday Company pension scheme Funded social nights out Free Parking How to Apply: If you're passionate about providing top-notch IT support and want to make a difference for our managed services clients, we'd love to hear from you. Bigfoot Networks is committed to diversity and inclusion and welcomes applications from all qualified individuals. Join our team and play a pivotal role in enhancing the IT infrastructure of businesses across the UK with Bigfoot Networks. We look forward to your application!
Mar 28, 2024
Full time
Company Description Bigfoot Networks is a growing Managed IT Services provider in the North East, offering end-to-end managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by consistently meeting their expectations. They provide guidance and support no matter the size of the challenge presented. They source and assemble any needed equipment to ensure smooth operations. They value people who genuinely care and whose skills and deep knowledge add genuine value to their customers' businesses. Role Description This is a full-time Technical Team Lead role located in Newcastle upon Tyne. As an on-site IT Managed Services Technical Team Lead, you will be responsible for leading a team of technical professionals to provide exceptional customer service, manage projects, maintain client relationships and manage internal processes. You will oversee the technical support team s day-to-day activities, establish operational processes and service standards, and ensure the team is meeting the technical requirements of the business. This role is highly involved with customers, thus great communication skills, a passion for delivering customer excellence, and technical skills are key. Qualifications For this role, we prefer candidates with demonstrated experience of at least 5 years in IT managed services, with strong technical background. The ideal candidate should possess: Excellent customer relationship management and communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management. Knowledge & experience of cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry certification such as I.TIL, Microsoft, or Cisco. Benefits: Opportunities for professional development and career advancement. A supportive and collaborative work environment. 28 days holiday Paid holiday on your birthday Company pension scheme Funded social nights out Free Parking How to Apply: If you're passionate about providing top-notch IT support and want to make a difference for our managed services clients, we'd love to hear from you. Bigfoot Networks is committed to diversity and inclusion and welcomes applications from all qualified individuals. Join our team and play a pivotal role in enhancing the IT infrastructure of businesses across the UK with Bigfoot Networks. We look forward to your application!
My client is a fast-paced and dynamic organisation that provides cutting-edge technology solutions to customers and clients across the UK. As a leader in the industry, they are always looking for talented individuals who share our passion for innovation and excellence. They are looking for a Senior IT Engineer to join their successful team and progress within the company. Joining as a 3rd Line Engineer, you will be involved with everything. You will be responsible for helpdesk task such as answering the phone, emails and tickets as well as being an escalation point for the 2nd Line Engineers and be involved with Project work. This is a great all-round role that can offer you lots of work and opportunities to further your technical skills. Previous Experience: Maintaining and monitoring systems and networks Installing and configuring systems Troubleshooting hardware and software Resolving technical issues via phone, email or in person Great communication skills. Must be able to walk clients through troubleshooting steps. Supporting rollouts for clients, and training users when needed. Working to SLAs Managing and prioritising multiple open tickets Good working relationships with clients We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you! URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on (phone number removed). BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
My client is a fast-paced and dynamic organisation that provides cutting-edge technology solutions to customers and clients across the UK. As a leader in the industry, they are always looking for talented individuals who share our passion for innovation and excellence. They are looking for a Senior IT Engineer to join their successful team and progress within the company. Joining as a 3rd Line Engineer, you will be involved with everything. You will be responsible for helpdesk task such as answering the phone, emails and tickets as well as being an escalation point for the 2nd Line Engineers and be involved with Project work. This is a great all-round role that can offer you lots of work and opportunities to further your technical skills. Previous Experience: Maintaining and monitoring systems and networks Installing and configuring systems Troubleshooting hardware and software Resolving technical issues via phone, email or in person Great communication skills. Must be able to walk clients through troubleshooting steps. Supporting rollouts for clients, and training users when needed. Working to SLAs Managing and prioritising multiple open tickets Good working relationships with clients We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you! URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on (phone number removed). BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Senior Software Engineer-Hybrid page is loaded Senior Software Engineer-Hybrid Apply locations UK - London (Bishopsgate) time type Full time posted on Posted Yesterday job requisition id R73505 Senior Software Engineer Do you enjoy being part of team that develops high-quality code? Are you an excellent problem solver with great interpersonal skills? About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. About our Team You will be joining a collaborative, curious, team of Software Engineers at all different levels. By joining us you will have the opportunity to share ownership in solving this problem end to end. From exploring new data sources for building features, to design and put in production predictive models and make sure they perform consistently over time. About the Role As a Senior Software Engineer you will play a key role in the agile development of a specialist data platform. Contribute to exciting projects and products, both internal and customer-facing. Working on back-end, browser-based user interface, complex data modelling, visualization and mapping. Pricing and prediction algorithms as well as new features and incremental enhancements. Owning the system from development through to production. Responsibilities Building out features within the platform and Implementing APIs for Internal and external use. Building up a useful, robust automated test suite to support a Continuous Integration environment. Taking ownership of the full platform and application code. Build pipeline we use to get features from conception to a live system. Sharing knowledge of tools and techniques with the wider team, both developers and non-developers. Taking part in 2nd-line support of applications and platforms, including occasional support outside of office hours Requirements Experience in building server-side web applications f C#, .NET core and some front-end skills React/Angular. Experience of SQL Server or Postgres (and ORMs such as Nhibernate) Able to communicate effectively with key stakeholders internally and externally. Be familiar with or have a keen interest in AWS cloud platform. Have experience with modern deployment techniques using Infrastructure as Code paradigms such as Puppet, Terraform, Kubernetes, Helm, and Docker. Learn more about the LexisNexis Risk team and how we work here Women in technology: LexisNexis Risk Solutions is very supportive of women in Technology and has been a founding signature for the Tech Talent Charter. Currently 27% of our Technology workforce are women which is much higher than the UK average of 17%. We have the following initiatives in place to support women in technology: Mentoring scheme for women in technology Women's network forum Regularly run events for schools girl about careers in technology to inspire the next generation of girls in tech. LexisNexis Risk Solutions proudly support the Tech Talent Charter At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: . Please read our Candidate Privacy Policy . Similar Jobs (1) Senior Systems Engineer II locations 2 Locations time type Full time posted on Posted 30+ Days Ago At LexisNexis Risk Solutions, our seven brands span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 10,000 employees in offices throughout the world support our brands by serving customers in more than 190 countries. . LexisNexis Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit and .
Mar 28, 2024
Full time
Senior Software Engineer-Hybrid page is loaded Senior Software Engineer-Hybrid Apply locations UK - London (Bishopsgate) time type Full time posted on Posted Yesterday job requisition id R73505 Senior Software Engineer Do you enjoy being part of team that develops high-quality code? Are you an excellent problem solver with great interpersonal skills? About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. About our Team You will be joining a collaborative, curious, team of Software Engineers at all different levels. By joining us you will have the opportunity to share ownership in solving this problem end to end. From exploring new data sources for building features, to design and put in production predictive models and make sure they perform consistently over time. About the Role As a Senior Software Engineer you will play a key role in the agile development of a specialist data platform. Contribute to exciting projects and products, both internal and customer-facing. Working on back-end, browser-based user interface, complex data modelling, visualization and mapping. Pricing and prediction algorithms as well as new features and incremental enhancements. Owning the system from development through to production. Responsibilities Building out features within the platform and Implementing APIs for Internal and external use. Building up a useful, robust automated test suite to support a Continuous Integration environment. Taking ownership of the full platform and application code. Build pipeline we use to get features from conception to a live system. Sharing knowledge of tools and techniques with the wider team, both developers and non-developers. Taking part in 2nd-line support of applications and platforms, including occasional support outside of office hours Requirements Experience in building server-side web applications f C#, .NET core and some front-end skills React/Angular. Experience of SQL Server or Postgres (and ORMs such as Nhibernate) Able to communicate effectively with key stakeholders internally and externally. Be familiar with or have a keen interest in AWS cloud platform. Have experience with modern deployment techniques using Infrastructure as Code paradigms such as Puppet, Terraform, Kubernetes, Helm, and Docker. Learn more about the LexisNexis Risk team and how we work here Women in technology: LexisNexis Risk Solutions is very supportive of women in Technology and has been a founding signature for the Tech Talent Charter. Currently 27% of our Technology workforce are women which is much higher than the UK average of 17%. We have the following initiatives in place to support women in technology: Mentoring scheme for women in technology Women's network forum Regularly run events for schools girl about careers in technology to inspire the next generation of girls in tech. LexisNexis Risk Solutions proudly support the Tech Talent Charter At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: . Please read our Candidate Privacy Policy . Similar Jobs (1) Senior Systems Engineer II locations 2 Locations time type Full time posted on Posted 30+ Days Ago At LexisNexis Risk Solutions, our seven brands span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 10,000 employees in offices throughout the world support our brands by serving customers in more than 190 countries. . LexisNexis Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit and .
2nd Line Service Desk Engineer My client within financial services based in the Surrey area are recruiting for a 2nd Line Service Desk Engineer. As a 2nd Line Service Desk Engineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. F Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Mar 28, 2024
Full time
2nd Line Service Desk Engineer My client within financial services based in the Surrey area are recruiting for a 2nd Line Service Desk Engineer. As a 2nd Line Service Desk Engineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. F Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
As the Head of IT Support, you will oversee our Cheltenham based support centre delivering 1st, 2nd, 3rd line and ad-hoc onsite support to customers across the UK. Taking the direct report of the 1st Line Team Leader, 2nd Line Team Leader, 3rd Line Team Leader and IT Monitoring Analyst, you will have the key responsibility of managing, developing and enhancing our support offering. Your responsibilities as a Head of IT Support will be: Deliver an ITIL aligned, best-in-class service at all times where customer service and communication is paramount Ensure that Network Operations Centre meets the various SLA s for our contract clients Review and set challenging, but achievable, KPI s and Objectives as part of regular one-to-one meetings with all direct reports Create, develop, and present weekly, monthly, quarterly, and annual reports to clients and internal stakeholders as required Perform quarterly and annual profitability analysis to ensure that services are financially viable for Commercial to provide, and identify clients where added value services should be delivered Act as an escalation point for incidents, change and problem management, which may include dealing with the client directly, attending client meetings and intervening in helpdesk tasks to resolve problematic issues Review ongoing progress of all Network Operations Centre staff to ensure they continue to grow technically, progress within the Company, and clients continue to receive the highest levels of service delivery across all supported contractual items Conduct face to face service review meetings with service sponsors and stakeholders as required Create, co-create and assist with tender responses and presentations as required Identify, recommend and productise new go to market service offerings including market analysis, client opportunity analysis, defining service deliverables and pricing Lead service contact for large IT Services clients, to include regular meetings with clients to review service quality and build strong client relationships Review existing processes, procedures, and tooling for improvement opportunities identify Be involved with ISO audits, including ISO 27001, and BC/DR planning Ensure ad-hoc chargeable work, both vouchers and structured engineering, is authorised and invoiced accordingly Identify areas of new opportunity within existing client accounts Create and lead an inspired team Ensure compliance with Commercial s HR, Recruitment and Payroll processes in regards to team management About you Passion for delivering an exceptional IT service to our values clients Significant experience of managing day-to-day operations of a busy Service Desk / remote support function Experience of working for a Managed Service Provider is desirable but not essential Strong leadership skills for both office based and remote workers, including Personal Development Plans, KPI and objective Setting, and Talent Management An understanding, appreciation and demonstration of the importance of clear and transparent customer communication, both written and verbal, that can be tailored to all levels Strong technical understanding of on-premise solutions (Servers, Storage, Switching, Virtualisation) and Cloud based technologies Understanding of IT specific Service Desk practises (ITIL, CSI, PDCA etc) Ability to cope under pressure and prioritise workloads to meet pre-agreed deadlines Previous experience of building effective working relationships with clients
Mar 28, 2024
Full time
As the Head of IT Support, you will oversee our Cheltenham based support centre delivering 1st, 2nd, 3rd line and ad-hoc onsite support to customers across the UK. Taking the direct report of the 1st Line Team Leader, 2nd Line Team Leader, 3rd Line Team Leader and IT Monitoring Analyst, you will have the key responsibility of managing, developing and enhancing our support offering. Your responsibilities as a Head of IT Support will be: Deliver an ITIL aligned, best-in-class service at all times where customer service and communication is paramount Ensure that Network Operations Centre meets the various SLA s for our contract clients Review and set challenging, but achievable, KPI s and Objectives as part of regular one-to-one meetings with all direct reports Create, develop, and present weekly, monthly, quarterly, and annual reports to clients and internal stakeholders as required Perform quarterly and annual profitability analysis to ensure that services are financially viable for Commercial to provide, and identify clients where added value services should be delivered Act as an escalation point for incidents, change and problem management, which may include dealing with the client directly, attending client meetings and intervening in helpdesk tasks to resolve problematic issues Review ongoing progress of all Network Operations Centre staff to ensure they continue to grow technically, progress within the Company, and clients continue to receive the highest levels of service delivery across all supported contractual items Conduct face to face service review meetings with service sponsors and stakeholders as required Create, co-create and assist with tender responses and presentations as required Identify, recommend and productise new go to market service offerings including market analysis, client opportunity analysis, defining service deliverables and pricing Lead service contact for large IT Services clients, to include regular meetings with clients to review service quality and build strong client relationships Review existing processes, procedures, and tooling for improvement opportunities identify Be involved with ISO audits, including ISO 27001, and BC/DR planning Ensure ad-hoc chargeable work, both vouchers and structured engineering, is authorised and invoiced accordingly Identify areas of new opportunity within existing client accounts Create and lead an inspired team Ensure compliance with Commercial s HR, Recruitment and Payroll processes in regards to team management About you Passion for delivering an exceptional IT service to our values clients Significant experience of managing day-to-day operations of a busy Service Desk / remote support function Experience of working for a Managed Service Provider is desirable but not essential Strong leadership skills for both office based and remote workers, including Personal Development Plans, KPI and objective Setting, and Talent Management An understanding, appreciation and demonstration of the importance of clear and transparent customer communication, both written and verbal, that can be tailored to all levels Strong technical understanding of on-premise solutions (Servers, Storage, Switching, Virtualisation) and Cloud based technologies Understanding of IT specific Service Desk practises (ITIL, CSI, PDCA etc) Ability to cope under pressure and prioritise workloads to meet pre-agreed deadlines Previous experience of building effective working relationships with clients
Job Title: IT Manager Location: Leeds, West Yorkshire Salary: 40,000 - 45,000 per annum Job Type: Full Time, Permanent, Office Based Working Hours: 37 hours per week - Mon-Thurs 8.30 - 4.30pm, Fri 8.30 - 4.00pm (Flex Fri pm scheme) Holidays: 30 days per year, increasing to 33 days If you want an exciting opportunity to join a great company with a fantastic culture, then this is the job for you! Our Core values are Trust Team Excellence. We believe personal growth is just as important as the company's success. Oilgear UK is part of the international Oilgear group producing High Pressure Hydraulic equipment and systems in the UK with facilities located strategically around the globe. Oilgear have been producing electronic control systems for over 40 years within a business that was created in 1921, we are celebrating 100 years in business. About the role: This is a stand-alone role and you will be the go-to person for anything IT related. You will provide technical support and advice to all our internal users whilst being the first contact in dealing with 3rd party suppliers. You will play an active role in helping the business to identify ways to continually increase system efficiencies and move the business forward technically. This is an excellent opportunity for someone who is happy to share knowledge and work together as a team to always innovate and improve how we work. You will have a proactive and positive approach with previous experience in a similar role within a team working environment. The site is conveniently situated approximately 1 mile from the centre of Leeds with easy transport links to both the city centre and the motorway. Main Responsibilities: Provide 1st, 2nd and 3rd line support to internal users Manage server upgrades and migrations Upgrade of software and hardware Purchasing of both hardware and software, in line with budgets Setting up new starters IT equipment and systems Liaising with 3rd party providers Project management including system implementations Support and maintenance on the ERP system, Epicor Ensuring that the company is suitably protected against any cyber attacks Liaising with the head office in the US to ensure global IT policies are communicated and implemented About you: Technical / Job Specific: Experience in1st & 2nd Line User Support Knowledge of Office 365, SharePoint, Teams & Office is a must have on a user level Printer management Microsoft Windows 10 & 7 Understand and configure Virtual Machines Server Support and Management: Active Directory Veeam Backup Day-to-day Management of Servers Knowledge of SQL Troubleshooting and understanding the concept of SAN Storage Microsoft Server 2019/2008 Microsoft Hyper Understanding and Managing LAN and WAN networks: Issue resolution Patching Port settings VLAN creation 3rd Party Vendor management Manage and Maintain Technical documentation Establish user training documentation Budget management Core Skills: Good communication skills with the ability to communicate technical concepts to a non-tech audience Excellent time management and organisation skills Excellent problem-solving skills Personal Qualities: The company operates within a dynamic and fast paced environment; to thrive in this role you will need to have a positive and friendly approach, be flexible and a team player. You must have ability to work as part of a team to ensure the overall objectives are met. Strong personal accountability with a team working ethic for timely completion of tasks Keen to keep up to date with the latest training required for the role Benefits: Flexi Friday Work Scheme Pension Scheme DIS Scheme Contractual Sick Pay Scheme Free Parking Please Note: When applying you should provide a covering letter detailing your salary expectations and availability to commence work. All candidates must be currently eligible to both live and work in the United Kingdom. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Service Manager, IT Manager, IT Team Leader, IT Operations Manager, IT Services Manager, IT Director, IT Infrastructure Manager, ITIL Infrastructure Manager, Business IT Service Managers, Director of IT Services, IT Technical Manager, IT Manager, IT Support, Technical IT Leader, IT Support Manager will also be considered for this role.
Mar 28, 2024
Full time
Job Title: IT Manager Location: Leeds, West Yorkshire Salary: 40,000 - 45,000 per annum Job Type: Full Time, Permanent, Office Based Working Hours: 37 hours per week - Mon-Thurs 8.30 - 4.30pm, Fri 8.30 - 4.00pm (Flex Fri pm scheme) Holidays: 30 days per year, increasing to 33 days If you want an exciting opportunity to join a great company with a fantastic culture, then this is the job for you! Our Core values are Trust Team Excellence. We believe personal growth is just as important as the company's success. Oilgear UK is part of the international Oilgear group producing High Pressure Hydraulic equipment and systems in the UK with facilities located strategically around the globe. Oilgear have been producing electronic control systems for over 40 years within a business that was created in 1921, we are celebrating 100 years in business. About the role: This is a stand-alone role and you will be the go-to person for anything IT related. You will provide technical support and advice to all our internal users whilst being the first contact in dealing with 3rd party suppliers. You will play an active role in helping the business to identify ways to continually increase system efficiencies and move the business forward technically. This is an excellent opportunity for someone who is happy to share knowledge and work together as a team to always innovate and improve how we work. You will have a proactive and positive approach with previous experience in a similar role within a team working environment. The site is conveniently situated approximately 1 mile from the centre of Leeds with easy transport links to both the city centre and the motorway. Main Responsibilities: Provide 1st, 2nd and 3rd line support to internal users Manage server upgrades and migrations Upgrade of software and hardware Purchasing of both hardware and software, in line with budgets Setting up new starters IT equipment and systems Liaising with 3rd party providers Project management including system implementations Support and maintenance on the ERP system, Epicor Ensuring that the company is suitably protected against any cyber attacks Liaising with the head office in the US to ensure global IT policies are communicated and implemented About you: Technical / Job Specific: Experience in1st & 2nd Line User Support Knowledge of Office 365, SharePoint, Teams & Office is a must have on a user level Printer management Microsoft Windows 10 & 7 Understand and configure Virtual Machines Server Support and Management: Active Directory Veeam Backup Day-to-day Management of Servers Knowledge of SQL Troubleshooting and understanding the concept of SAN Storage Microsoft Server 2019/2008 Microsoft Hyper Understanding and Managing LAN and WAN networks: Issue resolution Patching Port settings VLAN creation 3rd Party Vendor management Manage and Maintain Technical documentation Establish user training documentation Budget management Core Skills: Good communication skills with the ability to communicate technical concepts to a non-tech audience Excellent time management and organisation skills Excellent problem-solving skills Personal Qualities: The company operates within a dynamic and fast paced environment; to thrive in this role you will need to have a positive and friendly approach, be flexible and a team player. You must have ability to work as part of a team to ensure the overall objectives are met. Strong personal accountability with a team working ethic for timely completion of tasks Keen to keep up to date with the latest training required for the role Benefits: Flexi Friday Work Scheme Pension Scheme DIS Scheme Contractual Sick Pay Scheme Free Parking Please Note: When applying you should provide a covering letter detailing your salary expectations and availability to commence work. All candidates must be currently eligible to both live and work in the United Kingdom. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Service Manager, IT Manager, IT Team Leader, IT Operations Manager, IT Services Manager, IT Director, IT Infrastructure Manager, ITIL Infrastructure Manager, Business IT Service Managers, Director of IT Services, IT Technical Manager, IT Manager, IT Support, Technical IT Leader, IT Support Manager will also be considered for this role.
Job Role: Technical Support Advisor Location: Coleshill, Birmingham B46 Salary: Competitive Benefits: 25 days holiday, Pension, life Assurance As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP). This is a virtual benefit service which connects our Employees to third party specialists who can help to manage their health and wellbeing and that of their family. In addition to the EAP the service includes: Remote access to a UK based GP 2nd Opinion consultations Mental health assessments and physiotherapy . Headquartered in Coleshill, West Midlands with a full manufacturing facility Trakm8 is a UK based technology leader in fleet management, insurance telematics, optimisation and dashboard camera systems. Through IP owned technology, the Group analyses data collected by its installed base of telematics units to fine tune the algorithms that are used to produce its telematics-based solutions; these score driver behaviour, monitor vehicle health and continuously improve the security and operational efficiency of both private drivers and company fleets. Trakm8 has been listed on the AIM market of the London Stock Exchange since 2005. We now have an exciting opportunity for an experienced Technical Support Advisor to join our Established Customer Support team here at our Head office in Coleshill. Main Responsibilities of the role: Handle and resolve all inbound and outbound technical issues from installers and customers usually via the telephone or email Log all incidents on the ticketing system and follow through to successful completion Comply with customer service level agreements Liaise with other internal departments such a sales support, engineering and manufacturing to resolve any customer related problems Requirements: Previous experience of working in a technical support at either 1st or 2nd line level within a call centre environment would be desirable or a keen interest in IT Excellent customer service skills - both written and verbal Capable of working under pressure and prioritising workload Competent user of Microsoft Office Willing to undertake shift or on call work if required Enthusiastic and eager to learn Knowledge of telematics hardware and software would be beneficial This role requires screening in the below areas: 2 years of satisfactory Employment/Education References Pre-Employment Credit Check
Mar 28, 2024
Full time
Job Role: Technical Support Advisor Location: Coleshill, Birmingham B46 Salary: Competitive Benefits: 25 days holiday, Pension, life Assurance As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP). This is a virtual benefit service which connects our Employees to third party specialists who can help to manage their health and wellbeing and that of their family. In addition to the EAP the service includes: Remote access to a UK based GP 2nd Opinion consultations Mental health assessments and physiotherapy . Headquartered in Coleshill, West Midlands with a full manufacturing facility Trakm8 is a UK based technology leader in fleet management, insurance telematics, optimisation and dashboard camera systems. Through IP owned technology, the Group analyses data collected by its installed base of telematics units to fine tune the algorithms that are used to produce its telematics-based solutions; these score driver behaviour, monitor vehicle health and continuously improve the security and operational efficiency of both private drivers and company fleets. Trakm8 has been listed on the AIM market of the London Stock Exchange since 2005. We now have an exciting opportunity for an experienced Technical Support Advisor to join our Established Customer Support team here at our Head office in Coleshill. Main Responsibilities of the role: Handle and resolve all inbound and outbound technical issues from installers and customers usually via the telephone or email Log all incidents on the ticketing system and follow through to successful completion Comply with customer service level agreements Liaise with other internal departments such a sales support, engineering and manufacturing to resolve any customer related problems Requirements: Previous experience of working in a technical support at either 1st or 2nd line level within a call centre environment would be desirable or a keen interest in IT Excellent customer service skills - both written and verbal Capable of working under pressure and prioritising workload Competent user of Microsoft Office Willing to undertake shift or on call work if required Enthusiastic and eager to learn Knowledge of telematics hardware and software would be beneficial This role requires screening in the below areas: 2 years of satisfactory Employment/Education References Pre-Employment Credit Check
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Location - Hampton, PeterboroughPay - £14.16 per hour, after 3 months goes up to £15.44Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week.Required skills:- Plenty of Customer service experience - Previously required to complete calls/make bookings.- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable for the role, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Mar 28, 2024
Full time
Location - Hampton, PeterboroughPay - £14.16 per hour, after 3 months goes up to £15.44Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week.Required skills:- Plenty of Customer service experience - Previously required to complete calls/make bookings.- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable for the role, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy