Deskside Support Engineer: To provide a professional on-site Second Line deskside IT support service for the London offices, including Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the London George Street office and provides onsite support to all London offices. Occasional travel to other offices as necessary in line with business requirements. Incident/Request management: Ensure that incidents and requests are resolved where possible in a timely manner to meet the defined Service Level Targets. Promote the resolution of incidents into Service Desk where possible, by assisting colleagues unprompted and pro-actively sharing knowledge through the publication of quality knowledge articles and clear resolution documentation within the incident tickets. Escalate issues to 3rd line support as and when necessary either EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. Provide support for all incidents and service requests of all IT systems/services. IT support using Skype for Business, telephone support and "At desk" support. End to end ownership of all IT incidents and requests including being responsible for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered to the company. Manage all user administration tasks such as joiners, leavers and changes. Change and Configuration management: Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management: Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. General Operations management: Support of VMware Virtual Desktops, Desktop PC's, Laptops and MS Surface Pro's. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Customer Engagement: Attend and provide onsite support from all London offices as required Attend at Tech Expert events as and when requested Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup Deliverables and Measurables: Provide a professional, approachable and technical IT support service to the company Ownership of all incidents and service requests managed by 2nd line 85% of incidents resolved within OLA 90% of incidents resolved within SLA 90% of incidents responded to with OLA Feedback from team members and customer satisfaction questionnaires Regular performance and development review Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Windows 8/Windows 10 Microsoft Active Directory administration Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Windows Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: VMWare Citrix Cisco Telephony Printing Email archiving solutions Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Soft skills: Analytical problem-solving skills to follow an incident or problem through to resolution Excellent Customer service skills Experience of working in an ITIL environment Use initiative with a positive and can-do attitude Identify business impacting incidents and escalate according via the escalation process Ability to communicate effectively with a confident telephone manner Excellent attention to detail and in all written communication Tactful and diplomatic when dealing with pressurised situations Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines Ability to work effectively alone and within your team/group or project, under the appropriate supervision Maintain good working relationships with all members of IT Professional appearance and attitude at all times Flexible approach to role Highly motivated, willing to continually update knowledge and skill set Ability to liaise and communicate with all levels within IT and across the business Documentation skills: Technical documentation Knowledge management
Mar 25, 2024
Full time
Deskside Support Engineer: To provide a professional on-site Second Line deskside IT support service for the London offices, including Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the London George Street office and provides onsite support to all London offices. Occasional travel to other offices as necessary in line with business requirements. Incident/Request management: Ensure that incidents and requests are resolved where possible in a timely manner to meet the defined Service Level Targets. Promote the resolution of incidents into Service Desk where possible, by assisting colleagues unprompted and pro-actively sharing knowledge through the publication of quality knowledge articles and clear resolution documentation within the incident tickets. Escalate issues to 3rd line support as and when necessary either EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. Provide support for all incidents and service requests of all IT systems/services. IT support using Skype for Business, telephone support and "At desk" support. End to end ownership of all IT incidents and requests including being responsible for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered to the company. Manage all user administration tasks such as joiners, leavers and changes. Change and Configuration management: Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management: Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. General Operations management: Support of VMware Virtual Desktops, Desktop PC's, Laptops and MS Surface Pro's. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Customer Engagement: Attend and provide onsite support from all London offices as required Attend at Tech Expert events as and when requested Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup Deliverables and Measurables: Provide a professional, approachable and technical IT support service to the company Ownership of all incidents and service requests managed by 2nd line 85% of incidents resolved within OLA 90% of incidents resolved within SLA 90% of incidents responded to with OLA Feedback from team members and customer satisfaction questionnaires Regular performance and development review Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Windows 8/Windows 10 Microsoft Active Directory administration Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Windows Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: VMWare Citrix Cisco Telephony Printing Email archiving solutions Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Soft skills: Analytical problem-solving skills to follow an incident or problem through to resolution Excellent Customer service skills Experience of working in an ITIL environment Use initiative with a positive and can-do attitude Identify business impacting incidents and escalate according via the escalation process Ability to communicate effectively with a confident telephone manner Excellent attention to detail and in all written communication Tactful and diplomatic when dealing with pressurised situations Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines Ability to work effectively alone and within your team/group or project, under the appropriate supervision Maintain good working relationships with all members of IT Professional appearance and attitude at all times Flexible approach to role Highly motivated, willing to continually update knowledge and skill set Ability to liaise and communicate with all levels within IT and across the business Documentation skills: Technical documentation Knowledge management
Metropolitan Thames Valley
Nottingham, Nottinghamshire
About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. Salary: 34,070 - 35,863 This role: To provide end user 2nd line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPI?s and to be an active escalation point for 1st line engineers. This is an Out of Hours role, so you must be proactive and also be comfortable working shifts on a rota basis. Coverage is from 7am to 9pm Monday to Friday and Saturdays 9am to 5pm. This role will be based in Beeston, Nottingham. What you'll need to succeed: With the Service Control Manager and the ICT Infrastructure Team, ensure the delivery of day to day ICT support to the organisation?s users, covering servers, network, applications, desktops, laptops, telephony and mobile devices. Undertake routine daily checks and maintenance and act as the 2nd line escalation point of contact in resolving user and technical issues. Proactively undertake the day to day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users. Front-end support includes thin clients, PCs, laptops, smart phones and tablets; VOIP telephony, MFDs; Video Conferencing/Skype meetings and various applications in addition to MS Office. Maintain a pro-active role in monitoring all requests, incidents and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 2nd line tickets and activities, and taking on tickets escalated by the 1st line helpdesk. Escalate when necessary to the 3rd line Service Desk Analyst. Contribute to the maintenance and documentation of the infrastructure estate: records of ICT builds, hardware, licences, systems configurations, systems and processes. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Liaise with hardware and software suppliers and service providers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Mar 25, 2024
Full time
About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. Salary: 34,070 - 35,863 This role: To provide end user 2nd line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPI?s and to be an active escalation point for 1st line engineers. This is an Out of Hours role, so you must be proactive and also be comfortable working shifts on a rota basis. Coverage is from 7am to 9pm Monday to Friday and Saturdays 9am to 5pm. This role will be based in Beeston, Nottingham. What you'll need to succeed: With the Service Control Manager and the ICT Infrastructure Team, ensure the delivery of day to day ICT support to the organisation?s users, covering servers, network, applications, desktops, laptops, telephony and mobile devices. Undertake routine daily checks and maintenance and act as the 2nd line escalation point of contact in resolving user and technical issues. Proactively undertake the day to day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users. Front-end support includes thin clients, PCs, laptops, smart phones and tablets; VOIP telephony, MFDs; Video Conferencing/Skype meetings and various applications in addition to MS Office. Maintain a pro-active role in monitoring all requests, incidents and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 2nd line tickets and activities, and taking on tickets escalated by the 1st line helpdesk. Escalate when necessary to the 3rd line Service Desk Analyst. Contribute to the maintenance and documentation of the infrastructure estate: records of ICT builds, hardware, licences, systems configurations, systems and processes. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Liaise with hardware and software suppliers and service providers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Wintel Engineer Bristol Our client, a leading Engineering Services Company is currently seeking a Windows / Wintel Engineer to join their team. As a Wintel Engineer, you will play a crucial role in the design, development, testing, support, and management of IT systems for a classified UK network. Your responsibilities will include building new environments from the ground up and ensuring they are migration ready and maintained thereafter. Key Responsibilities Design, build, test, and maintain a unified communications solution based on Skype for Business. Design, build, test, and maintain a robust email system using Database Availability Groups (DAG) for MS Exchange. Design, build, test, and maintain a security monitoring solution. Design, build, test, and maintain a hardware security solution. Test, implement, and maintain a Public Key Infrastructure (PKI) system and integrate it with a smartcard system. Perform Windows Server upgrades to the latest version. Schedule and deploy Windows Updates and security patches. Conduct Security Content Automation Protocol (SCAP) checks. Manage the data suites within a data centre. Manage a cloud VM infrastructure (vSphere). Troubleshoot operational environment issues. Maintain storage arrays of various kinds. Skills Required Windows Wintel Active Directory Access Control Windows Services Infrastructure Platforms Skype for Business SharePoint Microsoft Group policy experience Load sharing facility To be successful in this role, you should have good experience in Windows Server, Active Directory, Microsoft and Access Control. Experience with infrastructure platforms such as Skype for Business and SharePoint is also highly desirable. You should possess excellent problem-solving skills, attention to detail, and the ability to work independently and within a team. How to Apply If you are a qualified and experienced Wintel Engineer and are looking to take the next step in your career, please apply now!
Mar 21, 2024
Full time
Wintel Engineer Bristol Our client, a leading Engineering Services Company is currently seeking a Windows / Wintel Engineer to join their team. As a Wintel Engineer, you will play a crucial role in the design, development, testing, support, and management of IT systems for a classified UK network. Your responsibilities will include building new environments from the ground up and ensuring they are migration ready and maintained thereafter. Key Responsibilities Design, build, test, and maintain a unified communications solution based on Skype for Business. Design, build, test, and maintain a robust email system using Database Availability Groups (DAG) for MS Exchange. Design, build, test, and maintain a security monitoring solution. Design, build, test, and maintain a hardware security solution. Test, implement, and maintain a Public Key Infrastructure (PKI) system and integrate it with a smartcard system. Perform Windows Server upgrades to the latest version. Schedule and deploy Windows Updates and security patches. Conduct Security Content Automation Protocol (SCAP) checks. Manage the data suites within a data centre. Manage a cloud VM infrastructure (vSphere). Troubleshoot operational environment issues. Maintain storage arrays of various kinds. Skills Required Windows Wintel Active Directory Access Control Windows Services Infrastructure Platforms Skype for Business SharePoint Microsoft Group policy experience Load sharing facility To be successful in this role, you should have good experience in Windows Server, Active Directory, Microsoft and Access Control. Experience with infrastructure platforms such as Skype for Business and SharePoint is also highly desirable. You should possess excellent problem-solving skills, attention to detail, and the ability to work independently and within a team. How to Apply If you are a qualified and experienced Wintel Engineer and are looking to take the next step in your career, please apply now!
We are looking for an Infrastructure Engineer to join our client's team supporting a Windows server environment. As an Infrastructure Engineer, you will be providing technical support, maintenance and development to Windows and Microsoft services. This is a fantastic opportunity for an individual looking to enhance their skills and hands-on knowledge within an environment the provides support and technical development. Key Responsibilities Designing, building, testing, and implementing a unified communications solution based on Skype For Business. Creating a robust email system using Database Availability Groups (DAG) for MS Exchange. Performing Windows Server upgrades to the latest version. Scheduling and deploying Windows Updates and security patches. Managing data suites within a data centre. Managing a cloud VM infrastructure (vSphere). Troubleshooting operational environment issues.
Mar 21, 2024
Full time
We are looking for an Infrastructure Engineer to join our client's team supporting a Windows server environment. As an Infrastructure Engineer, you will be providing technical support, maintenance and development to Windows and Microsoft services. This is a fantastic opportunity for an individual looking to enhance their skills and hands-on knowledge within an environment the provides support and technical development. Key Responsibilities Designing, building, testing, and implementing a unified communications solution based on Skype For Business. Creating a robust email system using Database Availability Groups (DAG) for MS Exchange. Performing Windows Server upgrades to the latest version. Scheduling and deploying Windows Updates and security patches. Managing data suites within a data centre. Managing a cloud VM infrastructure (vSphere). Troubleshooting operational environment issues.
Job Description: Job Title: Senior Software Engineer Corporate Title: Vice President Location:Bromley Bank of America: Bank of America Merrill Lynch provides comprehensive market, industry, product and advisory expertise to more than 140,000 businesses around the globe. With unrivalled insight and access delivered by dedicated relationship teams, we connect clients with the right opportunities in more than 150 countries throughout Europe, the Middle East and Africa, Asia Pacific and the Americas. Bank of America Merrill Lynch's Europe, Middle East and Africa (EMEA) footprint comprises of 32 cities across 23 countries on three continents. The company is a long-established participant in the European markets, with a presence since 1922. Currently over 14,000 associates are based in EMEA. Globally, Bank of America Merrill Lynch serves clients and customers in more than 150 countries and has relationships with 99 percent of the U.S. Fortune 500, nearly 96 percent of the Fortune Global 500 and 33 percent of the FTSE 100. Role Description: The successful candidate will: Contribute to story refinement/defining requirements. Participate and guide team in estimating work necessary to realize a story/requirement through the delivery lifecycle. Perform spike/proof of concept as necessary to mitigate risk or implement new ideas. Code solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements. Utilize multiple architectural components (across data, application, business) in design and development of client requirements. Assist team with resolving technical complexities involved in completing tasks Design/develop/modify architecture components, application interfaces, and solution enablers while ensuring principal architecture integrity is maintained. Design/develop/maintain automated test suites (integration, regression, performance). Automate manual release activities. Mentor other software engineers and coach team on Continuous Integration and Continuous Development (CI-CD) practices and automating tool stack. Be a strong technologist who is inquisitive and has a desire to learn. The Team: The successful candidate will join a small Scrum team in Bromley consisting of 5 team members) working on the award-winning Global Liquidity Platform (GLP) application. The team is one of several teams working on the application, the others being India-based, and the teams frequently interact. The team is friendly and very collaborative, and this is achieved using a variety of collaboration tools such as WebEx and Skype. As the team operate in an agile manner there is also regular interaction with other technical teams, product management and end users. Training and development are a core part of the team ethos and is available through a variety of different means - we have a great online learning portal as well as providing more formal external training for niche requirements. Core Skills: Essential Skills: Excellent Java development experience - Good knowledge of core Java, JEE & in particular JMS, Spring - particularly SpringMVC, SpringBoot, REST, Unix scripting (BASH), JUnit, mocking (JMock/Mokito), WMQ, Hibernate, Acceptance Test Driven Development (JBehave, Cucumber). Experience of Oracle DB - PLSQL scripting. Extensive Experience with Agile / SCRUM Programming project methodologies. Experience in using software configuration management systems (e.g. Git/BitBucket). Experience in working with colleagues in other (global) locations. Ability to seek out information with little direction. Nice to have: Domain Driven Design, Scala, Akka, AngularJS, Splunk, Mulesoft Experience in the Banking domain, particularly Treasury and Payments. Bank of America: We are a financial services company offering a wide array of opportunities across many functions. Our focus on the financial success of our clients - individuals, companies and institutional investors - shapes the way that we organize ourselves and run our business. Global Technology delivers technology services globally across the bank's eight lines of business that serve individuals, companies and institutions. The team also focuses on digital banking, payments, infrastructure, data management and technology that enhances cyber security, and risk and capital management. Innovation is at the heart of all Global Technology does. As a member of Global Tech, you will use leading technologies such as robotics and artificial intelligence, as well as improved processes, to build our business. The team has replaced core platforms and simplified its infrastructure to improve speed to market. Its private cloud provides an environment that is scalable and secure. Global Tech uses data and analytics to enhance service, provide solutions and deepen relationships. Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. Job Band: H5 Shift: Hours Per Week: 35 Weekly Schedule: Referral Bonus Amount: 0
Sep 24, 2022
Full time
Job Description: Job Title: Senior Software Engineer Corporate Title: Vice President Location:Bromley Bank of America: Bank of America Merrill Lynch provides comprehensive market, industry, product and advisory expertise to more than 140,000 businesses around the globe. With unrivalled insight and access delivered by dedicated relationship teams, we connect clients with the right opportunities in more than 150 countries throughout Europe, the Middle East and Africa, Asia Pacific and the Americas. Bank of America Merrill Lynch's Europe, Middle East and Africa (EMEA) footprint comprises of 32 cities across 23 countries on three continents. The company is a long-established participant in the European markets, with a presence since 1922. Currently over 14,000 associates are based in EMEA. Globally, Bank of America Merrill Lynch serves clients and customers in more than 150 countries and has relationships with 99 percent of the U.S. Fortune 500, nearly 96 percent of the Fortune Global 500 and 33 percent of the FTSE 100. Role Description: The successful candidate will: Contribute to story refinement/defining requirements. Participate and guide team in estimating work necessary to realize a story/requirement through the delivery lifecycle. Perform spike/proof of concept as necessary to mitigate risk or implement new ideas. Code solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements. Utilize multiple architectural components (across data, application, business) in design and development of client requirements. Assist team with resolving technical complexities involved in completing tasks Design/develop/modify architecture components, application interfaces, and solution enablers while ensuring principal architecture integrity is maintained. Design/develop/maintain automated test suites (integration, regression, performance). Automate manual release activities. Mentor other software engineers and coach team on Continuous Integration and Continuous Development (CI-CD) practices and automating tool stack. Be a strong technologist who is inquisitive and has a desire to learn. The Team: The successful candidate will join a small Scrum team in Bromley consisting of 5 team members) working on the award-winning Global Liquidity Platform (GLP) application. The team is one of several teams working on the application, the others being India-based, and the teams frequently interact. The team is friendly and very collaborative, and this is achieved using a variety of collaboration tools such as WebEx and Skype. As the team operate in an agile manner there is also regular interaction with other technical teams, product management and end users. Training and development are a core part of the team ethos and is available through a variety of different means - we have a great online learning portal as well as providing more formal external training for niche requirements. Core Skills: Essential Skills: Excellent Java development experience - Good knowledge of core Java, JEE & in particular JMS, Spring - particularly SpringMVC, SpringBoot, REST, Unix scripting (BASH), JUnit, mocking (JMock/Mokito), WMQ, Hibernate, Acceptance Test Driven Development (JBehave, Cucumber). Experience of Oracle DB - PLSQL scripting. Extensive Experience with Agile / SCRUM Programming project methodologies. Experience in using software configuration management systems (e.g. Git/BitBucket). Experience in working with colleagues in other (global) locations. Ability to seek out information with little direction. Nice to have: Domain Driven Design, Scala, Akka, AngularJS, Splunk, Mulesoft Experience in the Banking domain, particularly Treasury and Payments. Bank of America: We are a financial services company offering a wide array of opportunities across many functions. Our focus on the financial success of our clients - individuals, companies and institutional investors - shapes the way that we organize ourselves and run our business. Global Technology delivers technology services globally across the bank's eight lines of business that serve individuals, companies and institutions. The team also focuses on digital banking, payments, infrastructure, data management and technology that enhances cyber security, and risk and capital management. Innovation is at the heart of all Global Technology does. As a member of Global Tech, you will use leading technologies such as robotics and artificial intelligence, as well as improved processes, to build our business. The team has replaced core platforms and simplified its infrastructure to improve speed to market. Its private cloud provides an environment that is scalable and secure. Global Tech uses data and analytics to enhance service, provide solutions and deepen relationships. Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. Job Band: H5 Shift: Hours Per Week: 35 Weekly Schedule: Referral Bonus Amount: 0
Alexander Ash Consulting Ltd
Portsmouth, Hampshire
Alexander Ash are currently working with a global organisation who are looking for a Network Engineer to join their multi-disciplinary team. This is an exciting opportunity for any Network Engineer who is dedicated and will seek to identify improvements and efficiency's, while utilising new technologies and existing tools as the organisation takes on one of it's biggest bodies of work. Responsibilities Network Operations & Service Management Responsible for providing the support of clients network infrastructure, including but not limited to: Local Area Network (eg access Switches, wireless access points, wireless controllers and cabling). Wide Area Network (eg core Routers, Firewalls and 3rd party network links). Services (eg Cisco phones, Skype for business devices, video conferencing units). Ensure that all work carried out conforms to client policies and standards. BPSS & Security Clearance required. *This role will be based onsite in Portsmouth 5 days a week*
Sep 23, 2022
Contractor
Alexander Ash are currently working with a global organisation who are looking for a Network Engineer to join their multi-disciplinary team. This is an exciting opportunity for any Network Engineer who is dedicated and will seek to identify improvements and efficiency's, while utilising new technologies and existing tools as the organisation takes on one of it's biggest bodies of work. Responsibilities Network Operations & Service Management Responsible for providing the support of clients network infrastructure, including but not limited to: Local Area Network (eg access Switches, wireless access points, wireless controllers and cabling). Wide Area Network (eg core Routers, Firewalls and 3rd party network links). Services (eg Cisco phones, Skype for business devices, video conferencing units). Ensure that all work carried out conforms to client policies and standards. BPSS & Security Clearance required. *This role will be based onsite in Portsmouth 5 days a week*
Location UK Wide The Job on Offer: Capgemini Cloud Infrastructure Services (CIS) UK has the largest Projects & Consulting (P&C) practice in CIS globally - covering all the CIS portfolio. We work on a range of exciting projects for many different clients across all sectors. The roles of EUC Enterprise Architect operates within the Edge capability, focusing on consulting, architecting, designing, building, migrating and testing workplace services and solutions. Your Role: As an Edge Enterprise Architect you will get exposure to the following types of projects and roles: Projects contribution and technical leadership: Participate in design and supervise build and move to run activities Service Design: High-level architecture design Plan and prepare design review presentation with Architects and Service Managers to validate or decide on major architecture evolutions Service Transition: Supervise strategic partners and subcontractors to produce design, build and deploy new IT services (or service changes) Service Catalogue: Maintain service catalogue up-to-date for EUC services Develop road map for the organization - Short term and long term Plan Design and plan roll out of major upgrades Manage hardware roadmap with vendors to ensure smooth transitions: continuous supply chain globally, support of new models by standard OS images and application support for major business applications. Application store: Define and maintain application management process within the store (entrance, suppression, change, approval path) Experience and evidence of working on workplace projects is core to this role. Your Profile: End User Enterprise Architect should have a minimum experience level of 4 years, with evidence of exposure to complex Workplace projects during this time. SKILLS and EXPERIENCE: Significant experience of traditional on-premise, Native Cloud & Hybrid topologies for these services Experience or knowledge with On-Premise & Cloud based MS O365 services including: Exchange, Skype for Business, SharePoint, OneDrive, Teams, Intune Knowledge of Identity management services: Federation & IAM solutions - Azure IAM, Federation Services Service / Data - compliance, management & security (antivirus, encryption, data leakage protection, governance, policies, RBAC, archiving, backups, journalling etc.) End user applications and desktop clients - Microsoft Office (Outlook, Teams, Skype for Business, Lync, browsers etc.) Reporting, monitoring and governance - tools, processes, applications and controls Exposure to various versions of applications & services often found in enterprises - for example: Exchange & O365 Exchange Online, Lync Server ó SfB O365 Knowledge of service & account provisioning - services, processes & methods Licensing management - understanding of Microsoft licensing, management & types Knowledge of or experience with other non-Microsoft messaging, collaboration & unified communications technologies is desirable - SaaS based & on-premise products Be able to lead a technical presentations or proposal and collaborate with SMEs & stakeholders effectively in projects or related deliverable activities Why Capgemini is Unique? • At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. • We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. • Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. Get the Future You Want: Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini: Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.
Sep 21, 2022
Full time
Location UK Wide The Job on Offer: Capgemini Cloud Infrastructure Services (CIS) UK has the largest Projects & Consulting (P&C) practice in CIS globally - covering all the CIS portfolio. We work on a range of exciting projects for many different clients across all sectors. The roles of EUC Enterprise Architect operates within the Edge capability, focusing on consulting, architecting, designing, building, migrating and testing workplace services and solutions. Your Role: As an Edge Enterprise Architect you will get exposure to the following types of projects and roles: Projects contribution and technical leadership: Participate in design and supervise build and move to run activities Service Design: High-level architecture design Plan and prepare design review presentation with Architects and Service Managers to validate or decide on major architecture evolutions Service Transition: Supervise strategic partners and subcontractors to produce design, build and deploy new IT services (or service changes) Service Catalogue: Maintain service catalogue up-to-date for EUC services Develop road map for the organization - Short term and long term Plan Design and plan roll out of major upgrades Manage hardware roadmap with vendors to ensure smooth transitions: continuous supply chain globally, support of new models by standard OS images and application support for major business applications. Application store: Define and maintain application management process within the store (entrance, suppression, change, approval path) Experience and evidence of working on workplace projects is core to this role. Your Profile: End User Enterprise Architect should have a minimum experience level of 4 years, with evidence of exposure to complex Workplace projects during this time. SKILLS and EXPERIENCE: Significant experience of traditional on-premise, Native Cloud & Hybrid topologies for these services Experience or knowledge with On-Premise & Cloud based MS O365 services including: Exchange, Skype for Business, SharePoint, OneDrive, Teams, Intune Knowledge of Identity management services: Federation & IAM solutions - Azure IAM, Federation Services Service / Data - compliance, management & security (antivirus, encryption, data leakage protection, governance, policies, RBAC, archiving, backups, journalling etc.) End user applications and desktop clients - Microsoft Office (Outlook, Teams, Skype for Business, Lync, browsers etc.) Reporting, monitoring and governance - tools, processes, applications and controls Exposure to various versions of applications & services often found in enterprises - for example: Exchange & O365 Exchange Online, Lync Server ó SfB O365 Knowledge of service & account provisioning - services, processes & methods Licensing management - understanding of Microsoft licensing, management & types Knowledge of or experience with other non-Microsoft messaging, collaboration & unified communications technologies is desirable - SaaS based & on-premise products Be able to lead a technical presentations or proposal and collaborate with SMEs & stakeholders effectively in projects or related deliverable activities Why Capgemini is Unique? • At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. • We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. • Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. Get the Future You Want: Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini: Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.
Job Responsibilities
This is a list of the main duties or tasks that the post holder will be expected to undertake.
Proactively deliver all aspects of successful projects that offer best value for money and achieve commercial targets.
To act as the expert within the identified field of the job description e.g. bridges etc. or effectively liaise with those experts.
Lead, coach, support, motivate and monitor employees in order to develop and improve their performance, to ensure customer needs are met and sound technical and project management techniques and disciplines are embedded within the team.
To manage delivery of multiple schemes and projects.
Forecast and manage the budget for own area of responsibility to ensure budgets are achieved whilst maintaining the balance between the delivery time and outcome/objectives.
Maintaining excellent, effective working relationships with stakeholders, key strategic partners, senior council directors, politicians and operational teams. Build, promote and maintain effective communication with all relevant stakeholders (Members, Parish Councils, The Public, District Councils and various supply chain partners) to ensure the sharing of consistent, accurate and pertinent information.
Take personal responsibility of own workload and the resources required to ensure successful service delivery.
Promote a strong customer service focus within the Service and where possible take account of customer requirements, including responding to customers in ways that are clear and jargon free
Provide necessary information for performance management measures. Lead the preparation and coordination of reports, documents and information, undertaking quality control to enable effective governance of decision making.
Remain contemporary with legislation and best practice and ensure that relevant initiatives are adopted to develop the effectiveness of the service.
To work in accordance with the Corporate values and competency framework.
Maintain a current driving licence with access to a vehicle for business use and/or a willingness to use Council vehicles. Or the ability to demonstrate an effective alternate means of frequent travel to all areas of the county.
Person Specification
Must have 10 years + in senior project management roles managing multi projects
Must have delivered projects through optioneering, design and construction phases within the highways and/or infrastructure sectors
Background in Highways, local authorities and infrastructure delivery
Excellent communication and stakeholders management skills
Able to administrate and manage NEC 3 contracts
The professional lead for project, programme and budget management. Commissioning the management of design consultants, design approvals, procurement, stakeholder communication and following corporate governance to release funding.
Supporting the Programme Lead and overseeing the delivery of major infrastructure projects through design and construction, ensuring successful delivery that offers value for money and achieves targets set.
Essentials Requirements
Significant experience at a senior level of developing and implementing high profile Transport and Highway infrastructure related Projects and Programmes.
Qualified to chartered or equivalent level as required of the role and member of an appropriate professional body. For example Chartered Engineer or Project Management Professional. With evidence of a proactive approach to continuous professional development.
Management qualification and/or experience of managing at the required level (eg multi-disciplinary project teams) in a similar discipline/organisation. With the ability to lead and develop staff
A Professional qualification Level 6 (e.g. Degree) or similar qualification in the relevant discipline (eg Engineering or Project Mgt) OR substantial relevant experience.
A sound knowledge of the latest legislative requirements as they relate to the identified specialist field.
Significant experience of working and consulting with stakeholders such as senior councillors, the public and managers.
Strong partnership work ethic with a proven track record of embracing and maintaining successful partnerships with a wide range of internal and external stakeholders.
Highly resilient with the ability to manage own emotions in the face of pressure, set-backs or when dealing with challenging situations.
Excellent organisational skills with the ability to effectively plan own workload with limited supervision and a proven ability to effectively manage competing demands and priorities.
Very competent IT user including the use of Microsoft Office products (Word, Excel, Outlook, Skype for Business, Visio, Teams). Confident with data analysis, using it to inform strategy and monitor performance.
Excellent knowledge and experience of budget management whilst maintaining the required outputs and outcomes. Includes experience of cost management in a project setting.
A current driving licence with access to a vehicle for business use and/or a willingness to use Council vehicles. Or the ability to demonstrate an effective alternate means of frequent travel to all areas of the county.
Desirable requirements
Previous experience of working at a similar level in a Local Government environment.
Feb 18, 2022
Full time
Job Responsibilities
This is a list of the main duties or tasks that the post holder will be expected to undertake.
Proactively deliver all aspects of successful projects that offer best value for money and achieve commercial targets.
To act as the expert within the identified field of the job description e.g. bridges etc. or effectively liaise with those experts.
Lead, coach, support, motivate and monitor employees in order to develop and improve their performance, to ensure customer needs are met and sound technical and project management techniques and disciplines are embedded within the team.
To manage delivery of multiple schemes and projects.
Forecast and manage the budget for own area of responsibility to ensure budgets are achieved whilst maintaining the balance between the delivery time and outcome/objectives.
Maintaining excellent, effective working relationships with stakeholders, key strategic partners, senior council directors, politicians and operational teams. Build, promote and maintain effective communication with all relevant stakeholders (Members, Parish Councils, The Public, District Councils and various supply chain partners) to ensure the sharing of consistent, accurate and pertinent information.
Take personal responsibility of own workload and the resources required to ensure successful service delivery.
Promote a strong customer service focus within the Service and where possible take account of customer requirements, including responding to customers in ways that are clear and jargon free
Provide necessary information for performance management measures. Lead the preparation and coordination of reports, documents and information, undertaking quality control to enable effective governance of decision making.
Remain contemporary with legislation and best practice and ensure that relevant initiatives are adopted to develop the effectiveness of the service.
To work in accordance with the Corporate values and competency framework.
Maintain a current driving licence with access to a vehicle for business use and/or a willingness to use Council vehicles. Or the ability to demonstrate an effective alternate means of frequent travel to all areas of the county.
Person Specification
Must have 10 years + in senior project management roles managing multi projects
Must have delivered projects through optioneering, design and construction phases within the highways and/or infrastructure sectors
Background in Highways, local authorities and infrastructure delivery
Excellent communication and stakeholders management skills
Able to administrate and manage NEC 3 contracts
The professional lead for project, programme and budget management. Commissioning the management of design consultants, design approvals, procurement, stakeholder communication and following corporate governance to release funding.
Supporting the Programme Lead and overseeing the delivery of major infrastructure projects through design and construction, ensuring successful delivery that offers value for money and achieves targets set.
Essentials Requirements
Significant experience at a senior level of developing and implementing high profile Transport and Highway infrastructure related Projects and Programmes.
Qualified to chartered or equivalent level as required of the role and member of an appropriate professional body. For example Chartered Engineer or Project Management Professional. With evidence of a proactive approach to continuous professional development.
Management qualification and/or experience of managing at the required level (eg multi-disciplinary project teams) in a similar discipline/organisation. With the ability to lead and develop staff
A Professional qualification Level 6 (e.g. Degree) or similar qualification in the relevant discipline (eg Engineering or Project Mgt) OR substantial relevant experience.
A sound knowledge of the latest legislative requirements as they relate to the identified specialist field.
Significant experience of working and consulting with stakeholders such as senior councillors, the public and managers.
Strong partnership work ethic with a proven track record of embracing and maintaining successful partnerships with a wide range of internal and external stakeholders.
Highly resilient with the ability to manage own emotions in the face of pressure, set-backs or when dealing with challenging situations.
Excellent organisational skills with the ability to effectively plan own workload with limited supervision and a proven ability to effectively manage competing demands and priorities.
Very competent IT user including the use of Microsoft Office products (Word, Excel, Outlook, Skype for Business, Visio, Teams). Confident with data analysis, using it to inform strategy and monitor performance.
Excellent knowledge and experience of budget management whilst maintaining the required outputs and outcomes. Includes experience of cost management in a project setting.
A current driving licence with access to a vehicle for business use and/or a willingness to use Council vehicles. Or the ability to demonstrate an effective alternate means of frequent travel to all areas of the county.
Desirable requirements
Previous experience of working at a similar level in a Local Government environment.
Tank have been engaged by a client of ours to recruit for a Service Desk Engineer on a 3 month contract based in Exeter. This will be Inside IR35 so will be an Umbrella Engagement. Experience of working in an IT and Networking environment Demonstrates an aptitude for technical learning and the ability to support & experience in Microsoft Windows 7, 8 and 10. Office 2010, 2013 & 365. Skype for Business Experience of working in a customer facing role such as a Service Desk Experience of Service Desk software such as Heat/FreshService Experience of working in a diversified IT environment with an aptitude for understanding current IT infrastructure & networks Ability to engage with a variety of people at all levels & with different levels of IT skills & knowledge Full and valid driving licence Please send across your CV or get in contact if you are interested in this opportunity.
Nov 05, 2021
Contractor
Tank have been engaged by a client of ours to recruit for a Service Desk Engineer on a 3 month contract based in Exeter. This will be Inside IR35 so will be an Umbrella Engagement. Experience of working in an IT and Networking environment Demonstrates an aptitude for technical learning and the ability to support & experience in Microsoft Windows 7, 8 and 10. Office 2010, 2013 & 365. Skype for Business Experience of working in a customer facing role such as a Service Desk Experience of Service Desk software such as Heat/FreshService Experience of working in a diversified IT environment with an aptitude for understanding current IT infrastructure & networks Ability to engage with a variety of people at all levels & with different levels of IT skills & knowledge Full and valid driving licence Please send across your CV or get in contact if you are interested in this opportunity.
This is an exciting opportunity to join an experienced technical team in Gloucestershire; installing, maintaining, upgrading and migrating network telephony services in line with defined practises and standards, ensuring acceptable levels of performance are maintained. The successful candidate will report to the Network Manager and will work closely with Infrastructure and Security teams to provide services to 2000 users. Client Details Our client are a well known in the not for profit and charities sector based in Gloucestershire. Description Our Customer is looking for a highly motivated and proactive Network Telephony Engineer with a minimum of 5 years' experience of supporting voice, telephony and VoIP solutions. This is a site based role in Gloucestershire. This is an exciting opportunity to join an experienced technical team; installing, maintaining, upgrading and migrating network telephony services in line with defined practises and standards, ensuring acceptable levels of performance are maintained. The successful candidate will report to the ICT Network Manager and will work closely with the Infrastructure, and Security teams to provide services to 2000 users. The role requires good communication skills, the ability to liaise with others in the organisation providing both technical support and advice. The Network Telephony Engineer will be expected to work with others, including 3rd party vendors on delivering technical projects. Profile The Network Telephony Engineer will have proven track record in the following: Cisco and Microsoft Voice and VoIP technologies (including Cisco Unified Communications Manager, Skype for Business and Microsoft Teams) to a CCNP Level. Cisco and Microsoft collaboration technologies (including Cisco Webex, Microsoft Teams) SIP and ISDN Gateway Technologies (including Sonus and Cisco CUBE). Contact centre solutions (including UCCX). Knowledge of telephony recording and reporting solutions (including NICE and Tiger). Routing/Switching experience and knowledge to a CCNA level. Quality of service. Migration from traditional desk phone solutions, to workstation based collaboration clients for PSTN capabilities. Knowledge of load balancing technologies. Knowledge of web and email proxy solutions (including Cisco Ironport and Symantec Cloud). Knowledge of network monitoring solutions (including Solarwinds). Knowledge of data centre network solutions (including Cisco ACI/NXOS). Knowledge of Cisco wireless solutions (including AireOS and IOSXE). Knowledge of Cisco identity provider solutions (including Cisco ISE). Candidates must be willing to undergo the relevant security vetting for this role and contribute to 24/7 Network on call rota Job Offer Basic Salary up to £50,000 Up to £4,000 per annum for Oncall/shift allowance. Flexible working/hybrid between on site and home - 37 hours per week Fantastic benefits such as, On site parking & Gym, Annual leave, Pension scheme.
Nov 04, 2021
Full time
This is an exciting opportunity to join an experienced technical team in Gloucestershire; installing, maintaining, upgrading and migrating network telephony services in line with defined practises and standards, ensuring acceptable levels of performance are maintained. The successful candidate will report to the Network Manager and will work closely with Infrastructure and Security teams to provide services to 2000 users. Client Details Our client are a well known in the not for profit and charities sector based in Gloucestershire. Description Our Customer is looking for a highly motivated and proactive Network Telephony Engineer with a minimum of 5 years' experience of supporting voice, telephony and VoIP solutions. This is a site based role in Gloucestershire. This is an exciting opportunity to join an experienced technical team; installing, maintaining, upgrading and migrating network telephony services in line with defined practises and standards, ensuring acceptable levels of performance are maintained. The successful candidate will report to the ICT Network Manager and will work closely with the Infrastructure, and Security teams to provide services to 2000 users. The role requires good communication skills, the ability to liaise with others in the organisation providing both technical support and advice. The Network Telephony Engineer will be expected to work with others, including 3rd party vendors on delivering technical projects. Profile The Network Telephony Engineer will have proven track record in the following: Cisco and Microsoft Voice and VoIP technologies (including Cisco Unified Communications Manager, Skype for Business and Microsoft Teams) to a CCNP Level. Cisco and Microsoft collaboration technologies (including Cisco Webex, Microsoft Teams) SIP and ISDN Gateway Technologies (including Sonus and Cisco CUBE). Contact centre solutions (including UCCX). Knowledge of telephony recording and reporting solutions (including NICE and Tiger). Routing/Switching experience and knowledge to a CCNA level. Quality of service. Migration from traditional desk phone solutions, to workstation based collaboration clients for PSTN capabilities. Knowledge of load balancing technologies. Knowledge of web and email proxy solutions (including Cisco Ironport and Symantec Cloud). Knowledge of network monitoring solutions (including Solarwinds). Knowledge of data centre network solutions (including Cisco ACI/NXOS). Knowledge of Cisco wireless solutions (including AireOS and IOSXE). Knowledge of Cisco identity provider solutions (including Cisco ISE). Candidates must be willing to undergo the relevant security vetting for this role and contribute to 24/7 Network on call rota Job Offer Basic Salary up to £50,000 Up to £4,000 per annum for Oncall/shift allowance. Flexible working/hybrid between on site and home - 37 hours per week Fantastic benefits such as, On site parking & Gym, Annual leave, Pension scheme.
Lead Infrastructure Support Engineer (Deskside) *Must have current SC Clearance to apply.* Fareham Office Based position Contractor Role, Inside IR35, Ideally 450/550 per day Until 29/04/22 initially Deadline: 07/10/:00 Central Government (Infrastructure Engineers - Deskside/End User Computing) Responsibilities: Support and provision for end user computing, covering hardware, OS, software, peripherals, telephony, access and connectivity. Incident resolution, for all the above, both local and remote in line with OLA. Request fulfilment, for all the above, both local and remote in line with OLA. Hardware support to cover PC, Laptop, Tablet, Mobile Phone, OS (win7/win10), desktop peripherals and connectivity. Also covers management, storage and physical disposal of stock including auditable management of stock on the Configuration Management Database. Software support to include manual and package installations; download of new software versions, virus checking and local storage and management. Management of (Lexmark) printer estate. Use and utilisation of supporting systems including Active Directory, MS Exchange, Lumension, SCCM, Airwatch, Remote Access, Skype for Business, MS Teams, MarkVision, ServiceNow, D ell/Lenovo Hardware, Bluecoat, Wi-Fi, VDI and other systems that may be introduced at any time. Escalation to and liaison with external suppliers for both incident management and service delivery, currently this includes Modality Systems (Skype for Business), Lexmark (printer estate), BMS (remote access support), Boxxe (MovelT) and others, list will change over time. Escalation to and liaison with internal technology teams covering 3rd line support or other technology specialisms for incident management, problem management and service delivery. Support, including initial triage, for any other technologies used across the estate including smart meeting rooms, room booking tablets etc. Involvement with and allocation to project delivery in line with activity scope around end user hardware, OS, software or service change. Essential Skills and experience: Microsoft Windows operating systems/technologies, RAS Administration Active Directory management, Application and operating system deployment using SCCM Mobile Device Management, Network Share Administration Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. Owns an issue until a new owner has been found or the problem has been mitigated and/or resolved. Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service. Has lateral thinking capability to dissect a problem into its component parts to identify and diagnose root causes, allowing problem resolution. Able to troubleshoot and identify problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open-source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS.
Oct 05, 2021
Contractor
Lead Infrastructure Support Engineer (Deskside) *Must have current SC Clearance to apply.* Fareham Office Based position Contractor Role, Inside IR35, Ideally 450/550 per day Until 29/04/22 initially Deadline: 07/10/:00 Central Government (Infrastructure Engineers - Deskside/End User Computing) Responsibilities: Support and provision for end user computing, covering hardware, OS, software, peripherals, telephony, access and connectivity. Incident resolution, for all the above, both local and remote in line with OLA. Request fulfilment, for all the above, both local and remote in line with OLA. Hardware support to cover PC, Laptop, Tablet, Mobile Phone, OS (win7/win10), desktop peripherals and connectivity. Also covers management, storage and physical disposal of stock including auditable management of stock on the Configuration Management Database. Software support to include manual and package installations; download of new software versions, virus checking and local storage and management. Management of (Lexmark) printer estate. Use and utilisation of supporting systems including Active Directory, MS Exchange, Lumension, SCCM, Airwatch, Remote Access, Skype for Business, MS Teams, MarkVision, ServiceNow, D ell/Lenovo Hardware, Bluecoat, Wi-Fi, VDI and other systems that may be introduced at any time. Escalation to and liaison with external suppliers for both incident management and service delivery, currently this includes Modality Systems (Skype for Business), Lexmark (printer estate), BMS (remote access support), Boxxe (MovelT) and others, list will change over time. Escalation to and liaison with internal technology teams covering 3rd line support or other technology specialisms for incident management, problem management and service delivery. Support, including initial triage, for any other technologies used across the estate including smart meeting rooms, room booking tablets etc. Involvement with and allocation to project delivery in line with activity scope around end user hardware, OS, software or service change. Essential Skills and experience: Microsoft Windows operating systems/technologies, RAS Administration Active Directory management, Application and operating system deployment using SCCM Mobile Device Management, Network Share Administration Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. Owns an issue until a new owner has been found or the problem has been mitigated and/or resolved. Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service. Has lateral thinking capability to dissect a problem into its component parts to identify and diagnose root causes, allowing problem resolution. Able to troubleshoot and identify problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open-source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS.
Infrastructure Engineer - OUTSIDE IR35 I am working with a Kent based company who are looking for someone with strong experience of Windows Server, Active Directory, VMware and Azure to come and work as part of support team. The team deals with all issues escalated up from the service desk and working with business users to resolve issues. Technical environment includes: VMware Microsoft Azure, Site services and Recovery Exchange2, Office 365. Skype for Business Windows Server Office365 Active Directory Administration, DNS, DFS, IIS, DHCP, GPO, WSUS SolarWinds, Splunk, Nagios, SCOM Veeam, Backup Exec, NetBackup, Ivanti Symantec Endpoint Protection, McAfee, Trend Micro Work to ITIL Standards
Sep 15, 2021
Contractor
Infrastructure Engineer - OUTSIDE IR35 I am working with a Kent based company who are looking for someone with strong experience of Windows Server, Active Directory, VMware and Azure to come and work as part of support team. The team deals with all issues escalated up from the service desk and working with business users to resolve issues. Technical environment includes: VMware Microsoft Azure, Site services and Recovery Exchange2, Office 365. Skype for Business Windows Server Office365 Active Directory Administration, DNS, DFS, IIS, DHCP, GPO, WSUS SolarWinds, Splunk, Nagios, SCOM Veeam, Backup Exec, NetBackup, Ivanti Symantec Endpoint Protection, McAfee, Trend Micro Work to ITIL Standards
Infrastructure Engineer - OUTSIDE IR35 I am working with a Kent based company who are looking for someone with strong experience of Windows Server, Active Directory, VMware and Azure to come and work as part of support team. The team deals with all issues escalated up from the service desk and working with business users to resolve issues. Technical environment includes: VMware Microsoft Azure, Site services and Recovery Exchange2, Office 365. Skype for Business Windows Server Office365 Active Directory Administration, DNS, DFS, IIS, DHCP, GPO, WSUS SolarWinds, Splunk, Nagios, SCOM Veeam, Backup Exec, NetBackup, Ivanti Symantec Endpoint Protection, McAfee, Trend Micro Work to ITIL Standards
Sep 09, 2021
Contractor
Infrastructure Engineer - OUTSIDE IR35 I am working with a Kent based company who are looking for someone with strong experience of Windows Server, Active Directory, VMware and Azure to come and work as part of support team. The team deals with all issues escalated up from the service desk and working with business users to resolve issues. Technical environment includes: VMware Microsoft Azure, Site services and Recovery Exchange2, Office 365. Skype for Business Windows Server Office365 Active Directory Administration, DNS, DFS, IIS, DHCP, GPO, WSUS SolarWinds, Splunk, Nagios, SCOM Veeam, Backup Exec, NetBackup, Ivanti Symantec Endpoint Protection, McAfee, Trend Micro Work to ITIL Standards
Home Office Senior Voice and Video Infrastructure Engineer £41,950 to £46,144 Croydon Trusted for your Unified Comms expertise, you will help us keep the nation safe. The Home Office plays a fundamental role in maintaining the UK's security and economic prosperity. We are driven to keep citizens safe and the country secure by leading on immigration and passports, refugee protection, counter-terrorism, policing, fire services, and crime and drugs policy. Help us shape the future and deliver exceptional public services that work for everyone. As a Senior Voice and Video Infrastructure Engineer you will enjoy a fast-paced role at the heart of the Home Office. We will look to you to ensure that the Home Office's voice and video infrastructure and services are built, coordinated, integrated, delivered, supported and maintained. Providing technical expertise to a user base of more than 30,000 people, you will enjoy a wide range of important responsibilities. Whether recommending solutions, creating knowledge articles of offering fixes to faults and issues, you will put the needs of users at the heart of all you do. As part of a team of Infrastructure Engineers, you will work closely with technical architects to translate architectural designs into operations, and with third party infrastructure service providers. You will also provide feedback to inform activities ranging from budgeting to technology roadmaps. To be equal to the challenge you will need a demonstrable passion for infrastructure engineering. Proven experience of Unified Comms is essential, preferably with an understanding of Microsoft Teams, Skype for Business and other VOIP platforms. We expect you to have experience of managing and delivering complex technologies within time, cost and quality targets. Skills in Agile development and continuous integration are also vital. You maintain focus on the whole lifecycle of service delivery - from design and development, through delivery to operation. You also demonstrate a flair for identifying root causes and enabling problems to be resolved. This post is eligible for a DDaT RRA. Successful candidates with exceptional skills and experience may apply for a Recruitment & Retention Allowance up to a maximum of £8,300. This allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in line with departmental priorities and could be reduced or withdrawn at any time. In addition to the rewarding nature of the role itself, you can also look forward to excellent benefits including a Civil Service pension. Our flexible working policy ensures a healthy work-life balance, and the learning and development opportunities we offer will help you flourish. We value diversity and provide an open, inclusive and supportive environment to help you do your best work. To discover more and apply, please click the apply button to visit our website.
Sep 09, 2021
Full time
Home Office Senior Voice and Video Infrastructure Engineer £41,950 to £46,144 Croydon Trusted for your Unified Comms expertise, you will help us keep the nation safe. The Home Office plays a fundamental role in maintaining the UK's security and economic prosperity. We are driven to keep citizens safe and the country secure by leading on immigration and passports, refugee protection, counter-terrorism, policing, fire services, and crime and drugs policy. Help us shape the future and deliver exceptional public services that work for everyone. As a Senior Voice and Video Infrastructure Engineer you will enjoy a fast-paced role at the heart of the Home Office. We will look to you to ensure that the Home Office's voice and video infrastructure and services are built, coordinated, integrated, delivered, supported and maintained. Providing technical expertise to a user base of more than 30,000 people, you will enjoy a wide range of important responsibilities. Whether recommending solutions, creating knowledge articles of offering fixes to faults and issues, you will put the needs of users at the heart of all you do. As part of a team of Infrastructure Engineers, you will work closely with technical architects to translate architectural designs into operations, and with third party infrastructure service providers. You will also provide feedback to inform activities ranging from budgeting to technology roadmaps. To be equal to the challenge you will need a demonstrable passion for infrastructure engineering. Proven experience of Unified Comms is essential, preferably with an understanding of Microsoft Teams, Skype for Business and other VOIP platforms. We expect you to have experience of managing and delivering complex technologies within time, cost and quality targets. Skills in Agile development and continuous integration are also vital. You maintain focus on the whole lifecycle of service delivery - from design and development, through delivery to operation. You also demonstrate a flair for identifying root causes and enabling problems to be resolved. This post is eligible for a DDaT RRA. Successful candidates with exceptional skills and experience may apply for a Recruitment & Retention Allowance up to a maximum of £8,300. This allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in line with departmental priorities and could be reduced or withdrawn at any time. In addition to the rewarding nature of the role itself, you can also look forward to excellent benefits including a Civil Service pension. Our flexible working policy ensures a healthy work-life balance, and the learning and development opportunities we offer will help you flourish. We value diversity and provide an open, inclusive and supportive environment to help you do your best work. To discover more and apply, please click the apply button to visit our website.
Proactive Appointments
The role will involve supporting and ensuring the security of my clients EUC and Core infrastructure, either cloud based or on premise, this includes: EUC Applications, Microsoft O355 services, Microsoft Azure services and infrastructure including virtual servers, azure storage, physical and virtual networks, data management. The role will also be responsible for operational security in line with security governance defined by the Information Security Officer. The 3rd Line support engineer must have strong experience of technical troubleshooting and problem solving. Depending on projects and tasks, the individual will be required to be available for queries during out of office hours. In addition, as part of this role the individual will be expected to deal with any system issues as and when they occur. Knowledge & Skills Microsoft Azure including Virtual Server Infrastructure, Storage, virtual networks, NVA's specifically Barracuda, Azure Site Recovery Microsoft Office 365 including Exchange Online, Skype for Business, OneDrive, Teams, SharePoint. Windows Server 20012/2016/2019 Microsoft Intune to deploy and managed devices and applications Excellent knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of cloud backup systems Experience in installing, configuring and managing Cisco firewalls and HP Switches and Wi-Fi. Knowledge of SQL Server 2012+ Windows Script Host / VBScript / PowerShell Experience of patch management deployment / Windows Software Update Services using Microsoft and Azure cloud technologies Excellent knowledge of Microsoft Windows 10 Enterprise Linux operating systems Understanding of VOIP specifically Skype for Business Ability to perform Research and Development into new systems in preparation for implementation / third line support Qualifications Degree qualified in IT, engineering or numerical discipline or equivalent Cisco CCNA/CCNP: Routing & Switching / Security Microsoft MCSE: Cloud Platform and Infrastructure Microsoft MCSE: Mobility Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Feb 15, 2019
Proactive Appointments
The role will involve supporting and ensuring the security of my clients EUC and Core infrastructure, either cloud based or on premise, this includes: EUC Applications, Microsoft O355 services, Microsoft Azure services and infrastructure including virtual servers, azure storage, physical and virtual networks, data management. The role will also be responsible for operational security in line with security governance defined by the Information Security Officer. The 3rd Line support engineer must have strong experience of technical troubleshooting and problem solving. Depending on projects and tasks, the individual will be required to be available for queries during out of office hours. In addition, as part of this role the individual will be expected to deal with any system issues as and when they occur. Knowledge & Skills Microsoft Azure including Virtual Server Infrastructure, Storage, virtual networks, NVA's specifically Barracuda, Azure Site Recovery Microsoft Office 365 including Exchange Online, Skype for Business, OneDrive, Teams, SharePoint. Windows Server 20012/2016/2019 Microsoft Intune to deploy and managed devices and applications Excellent knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of cloud backup systems Experience in installing, configuring and managing Cisco firewalls and HP Switches and Wi-Fi. Knowledge of SQL Server 2012+ Windows Script Host / VBScript / PowerShell Experience of patch management deployment / Windows Software Update Services using Microsoft and Azure cloud technologies Excellent knowledge of Microsoft Windows 10 Enterprise Linux operating systems Understanding of VOIP specifically Skype for Business Ability to perform Research and Development into new systems in preparation for implementation / third line support Qualifications Degree qualified in IT, engineering or numerical discipline or equivalent Cisco CCNA/CCNP: Routing & Switching / Security Microsoft MCSE: Cloud Platform and Infrastructure Microsoft MCSE: Mobility Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Are you a skilled 3rd Line IT Support Engineer & Technical Specialist with a specific focus on Microsoft Exchange, seeking a new challenging opportunity where you will be responsible for managing and developing end user computing services? Are you a competent 3rd Line Support Engineer able to resolve complex infrastructure issues?
As a 3rd Line IT Technical Support Engineer and Technical Specialist you will need to be a subject matter expert in Microsoft Exchange, preferably in a hybrid configuration environment, both on-premise and O365 based. You will be responsible for managing Exchange configurations, email migrations, account management, distribution groups, contacts, the delivery of an appropriate GAL across the organisation, configuring and maintaining mail flow, security and protection including the use of EOP and ATP, and configuring of POP/IMAP and OWA.
Any additional specialist experience of Active Directory, Office 365 and/or Skype For Business would be a great advantage.
To be successful in this role, you will need to have worked in a medium to large enterprise organisation and gained knowledge at varying levels with significant practical experience. Any training, degree or professional certifications and/or an understanding of ITIL processes would be a distinct advantage.
The salary for this position is up to around £43,000 p.a. depending on your skills and experience. The company also has an exceptionally strong benefits package including 8% annual performance related bonus scheme, annual pay-rise, up to 30 days holiday plus all bank holidays, discounted parking, personal health related benefits including free gym membership, and much more!
Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.
Keywords: IT Engineer, IT Specialist, Technical Specialist, 3rd Line Support Engineer, Third Line Support, Technical Engineer, Microsoft Exchange, Active Directory, Office 365, O365, Skype For Business, ITIL.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Oct 29, 2018
Are you a skilled 3rd Line IT Support Engineer & Technical Specialist with a specific focus on Microsoft Exchange, seeking a new challenging opportunity where you will be responsible for managing and developing end user computing services? Are you a competent 3rd Line Support Engineer able to resolve complex infrastructure issues?
As a 3rd Line IT Technical Support Engineer and Technical Specialist you will need to be a subject matter expert in Microsoft Exchange, preferably in a hybrid configuration environment, both on-premise and O365 based. You will be responsible for managing Exchange configurations, email migrations, account management, distribution groups, contacts, the delivery of an appropriate GAL across the organisation, configuring and maintaining mail flow, security and protection including the use of EOP and ATP, and configuring of POP/IMAP and OWA.
Any additional specialist experience of Active Directory, Office 365 and/or Skype For Business would be a great advantage.
To be successful in this role, you will need to have worked in a medium to large enterprise organisation and gained knowledge at varying levels with significant practical experience. Any training, degree or professional certifications and/or an understanding of ITIL processes would be a distinct advantage.
The salary for this position is up to around £43,000 p.a. depending on your skills and experience. The company also has an exceptionally strong benefits package including 8% annual performance related bonus scheme, annual pay-rise, up to 30 days holiday plus all bank holidays, discounted parking, personal health related benefits including free gym membership, and much more!
Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.
Keywords: IT Engineer, IT Specialist, Technical Specialist, 3rd Line Support Engineer, Third Line Support, Technical Engineer, Microsoft Exchange, Active Directory, Office 365, O365, Skype For Business, ITIL.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Are you a skilled 3rd Line IT Support Engineer & Technical Specialist with a specific focus on Microsoft Exchange, seeking a new challenging opportunity where you will be responsible for managing and developing end user computing services? Are you a competent 3rd Line Support Engineer able to resolve complex infrastructure issues?
As a 3rd Line IT Technical Support Engineer and Technical Specialist you will need to be a subject matter expert in Microsoft Exchange, preferably in a hybrid configuration environment, both on-premise and O365 based. You will be responsible for managing Exchange configurations, email migrations, account management, distribution groups, contacts, the delivery of an appropriate GAL across the organisation, configuring and maintaining mail flow, security and protection including the use of EOP and ATP, and configuring of POP/IMAP and OWA.
Any additional specialist experience of Active Directory, Office 365 and/or Skype For Business would be a great advantage.
To be successful in this role, you will need to have worked in a medium to large enterprise organisation and gained knowledge at varying levels with significant practical experience. Any training, degree or professional certifications and/or an understanding of ITIL processes would be a distinct advantage.
The salary for this position is up to around £43,000 p.a. depending on your skills and experience. The company also has an exceptionally strong benefits package including 8% annual performance related bonus scheme, annual pay-rise, up to 30 days holiday plus all bank holidays, discounted parking, personal health related benefits including free gym membership, and much more!
Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.
Keywords: IT Engineer, IT Specialist, Technical Specialist, 3rd Line Support Engineer, Third Line Support, Technical Engineer, Microsoft Exchange, Active Directory, Office 365, O365, Skype For Business, ITIL.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Oct 29, 2018
Are you a skilled 3rd Line IT Support Engineer & Technical Specialist with a specific focus on Microsoft Exchange, seeking a new challenging opportunity where you will be responsible for managing and developing end user computing services? Are you a competent 3rd Line Support Engineer able to resolve complex infrastructure issues?
As a 3rd Line IT Technical Support Engineer and Technical Specialist you will need to be a subject matter expert in Microsoft Exchange, preferably in a hybrid configuration environment, both on-premise and O365 based. You will be responsible for managing Exchange configurations, email migrations, account management, distribution groups, contacts, the delivery of an appropriate GAL across the organisation, configuring and maintaining mail flow, security and protection including the use of EOP and ATP, and configuring of POP/IMAP and OWA.
Any additional specialist experience of Active Directory, Office 365 and/or Skype For Business would be a great advantage.
To be successful in this role, you will need to have worked in a medium to large enterprise organisation and gained knowledge at varying levels with significant practical experience. Any training, degree or professional certifications and/or an understanding of ITIL processes would be a distinct advantage.
The salary for this position is up to around £43,000 p.a. depending on your skills and experience. The company also has an exceptionally strong benefits package including 8% annual performance related bonus scheme, annual pay-rise, up to 30 days holiday plus all bank holidays, discounted parking, personal health related benefits including free gym membership, and much more!
Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.
Keywords: IT Engineer, IT Specialist, Technical Specialist, 3rd Line Support Engineer, Third Line Support, Technical Engineer, Microsoft Exchange, Active Directory, Office 365, O365, Skype For Business, ITIL.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
1st Line Support Engineer - Lync
Nigel Frank are looking for a 1st line support engineer who wants to get exposure to the UC space to join a key client based in London.
The ideal candidate will have junior knowledge of networking/ windows infrastructure OR Lync and over all have excellent communication skills. They will preferably come from a service provider background, with experience of supporting multiple clients at one time.
Key Skills include:
- 1-2 years experience within IT
- Experience with Lync/Skype for Business, Cisco, Avaya or other UC/VC products desireable
- Provide high level customer support at 1st line level to internal and external service users
- Technical support on the clients collaboration products and services; Audio, Web, UC and Video services.
- Ensure effective Incident Management in line with the companies defined SLA commitments
- Manage our suppliers to ensure incident resolution in line with set SLAs
- Support both internal/ external stakeholders with IT / IS requirements both onsite and coordinating with remote resources as applicable in the region
My client is offering great opportunities for progression and the chance to get involved with supporting large Skype for Business environments. Alongside this you will receive a competitive basic salary and bonus scheme.
Get in touch today by calling (Apply online only) OR sending your CV
1st Line Support Engineer- Lync
Skype for Business / Lync / Unified Communications / Exchange / Messaging / Migration / Cloud / 1st Line Support / Implementation / Windows Server / Exchange / Active Directory / Incident Management / 1st Line / Support / Projects / Enterprise level / Mailboxes / Engineer / Consultant / Microsoft Partner / London / City of London / Central London / Kent / Sussex / Berkshire / Surrey / Hampshire
Sep 09, 2016
1st Line Support Engineer - Lync
Nigel Frank are looking for a 1st line support engineer who wants to get exposure to the UC space to join a key client based in London.
The ideal candidate will have junior knowledge of networking/ windows infrastructure OR Lync and over all have excellent communication skills. They will preferably come from a service provider background, with experience of supporting multiple clients at one time.
Key Skills include:
- 1-2 years experience within IT
- Experience with Lync/Skype for Business, Cisco, Avaya or other UC/VC products desireable
- Provide high level customer support at 1st line level to internal and external service users
- Technical support on the clients collaboration products and services; Audio, Web, UC and Video services.
- Ensure effective Incident Management in line with the companies defined SLA commitments
- Manage our suppliers to ensure incident resolution in line with set SLAs
- Support both internal/ external stakeholders with IT / IS requirements both onsite and coordinating with remote resources as applicable in the region
My client is offering great opportunities for progression and the chance to get involved with supporting large Skype for Business environments. Alongside this you will receive a competitive basic salary and bonus scheme.
Get in touch today by calling (Apply online only) OR sending your CV
1st Line Support Engineer- Lync
Skype for Business / Lync / Unified Communications / Exchange / Messaging / Migration / Cloud / 1st Line Support / Implementation / Windows Server / Exchange / Active Directory / Incident Management / 1st Line / Support / Projects / Enterprise level / Mailboxes / Engineer / Consultant / Microsoft Partner / London / City of London / Central London / Kent / Sussex / Berkshire / Surrey / Hampshire
1st Line Support Engineer - Lync
Nigel Frank are looking for a 1st line support engineer who wants to get exposure to the UC space to join a key client based in London.
The ideal candidate will have junior knowledge of networking/ windows infrastructure OR Lync and over all have excellent communication skills. They will preferably come from a service provider background, with experience of supporting multiple clients at one time.
Key Skills include:
- 1-2 years experience within IT
- Experience with Lync/Skype for Business, Cisco, Avaya or other UC/VC products desireable
- Provide high level customer support at 1st line level to internal and external service users
- Technical support on the clients collaboration products and services; Audio, Web, UC and Video services.
- Ensure effective Incident Management in line with the companies defined SLA commitments
- Manage our suppliers to ensure incident resolution in line with set SLAs
- Support both internal/ external stakeholders with IT / IS requirements both onsite and coordinating with remote resources as applicable in the region
My client is offering great opportunities for progression and the chance to get involved with supporting large Skype for Business environments. Alongside this you will receive a competitive basic salary and bonus scheme.
Get in touch today by calling (Apply online only) OR sending your CV
1st Line Support Engineer- Lync
Skype for Business / Lync / Unified Communications / Exchange / Messaging / Migration / Cloud / 1st Line Support / Implementation / Windows Server / Exchange / Active Directory / Incident Management / 1st Line / Support / Projects / Enterprise level / Mailboxes / Engineer / Consultant / Microsoft Partner / London / City of London / Central London / Kent / Sussex / Berkshire / Surrey / Hampshire
Sep 09, 2016
1st Line Support Engineer - Lync
Nigel Frank are looking for a 1st line support engineer who wants to get exposure to the UC space to join a key client based in London.
The ideal candidate will have junior knowledge of networking/ windows infrastructure OR Lync and over all have excellent communication skills. They will preferably come from a service provider background, with experience of supporting multiple clients at one time.
Key Skills include:
- 1-2 years experience within IT
- Experience with Lync/Skype for Business, Cisco, Avaya or other UC/VC products desireable
- Provide high level customer support at 1st line level to internal and external service users
- Technical support on the clients collaboration products and services; Audio, Web, UC and Video services.
- Ensure effective Incident Management in line with the companies defined SLA commitments
- Manage our suppliers to ensure incident resolution in line with set SLAs
- Support both internal/ external stakeholders with IT / IS requirements both onsite and coordinating with remote resources as applicable in the region
My client is offering great opportunities for progression and the chance to get involved with supporting large Skype for Business environments. Alongside this you will receive a competitive basic salary and bonus scheme.
Get in touch today by calling (Apply online only) OR sending your CV
1st Line Support Engineer- Lync
Skype for Business / Lync / Unified Communications / Exchange / Messaging / Migration / Cloud / 1st Line Support / Implementation / Windows Server / Exchange / Active Directory / Incident Management / 1st Line / Support / Projects / Enterprise level / Mailboxes / Engineer / Consultant / Microsoft Partner / London / City of London / Central London / Kent / Sussex / Berkshire / Surrey / Hampshire
1st Line Support Engineer - Lync
Nigel Frank are looking for a 1st line support engineer who wants to get exposure to the UC space to join a key client based in London.
The ideal candidate will have junior knowledge of networking/ windows infrastructure OR Lync and over all have excellent communication skills. They will preferably come from a service provider background, with experience of supporting multiple clients at one time.
Key Skills include:
- 1-2 years experience within IT
- Experience with Lync/Skype for Business, Cisco, Avaya or other UC/VC products desireable
- Provide high level customer support at 1st line level to internal and external service users
- Technical support on the clients collaboration products and services; Audio, Web, UC and Video services.
- Ensure effective Incident Management in line with the companies defined SLA commitments
- Manage our suppliers to ensure incident resolution in line with set SLAs
- Support both internal/ external stakeholders with IT / IS requirements both onsite and coordinating with remote resources as applicable in the region
My client is offering great opportunities for progression and the chance to get involved with supporting large Skype for Business environments. Alongside this you will receive a competitive basic salary and bonus scheme.
Get in touch today by calling (Apply online only) OR sending your CV
1st Line Support Engineer- Lync
Skype for Business / Lync / Unified Communications / Exchange / Messaging / Migration / Cloud / 1st Line Support / Implementation / Windows Server / Exchange / Active Directory / Incident Management / 1st Line / Support / Projects / Enterprise level / Mailboxes / Engineer / Consultant / Microsoft Partner / London / City of London / Central London / Kent / Sussex / Berkshire / Surrey / Hampshire
Sep 09, 2016
1st Line Support Engineer - Lync
Nigel Frank are looking for a 1st line support engineer who wants to get exposure to the UC space to join a key client based in London.
The ideal candidate will have junior knowledge of networking/ windows infrastructure OR Lync and over all have excellent communication skills. They will preferably come from a service provider background, with experience of supporting multiple clients at one time.
Key Skills include:
- 1-2 years experience within IT
- Experience with Lync/Skype for Business, Cisco, Avaya or other UC/VC products desireable
- Provide high level customer support at 1st line level to internal and external service users
- Technical support on the clients collaboration products and services; Audio, Web, UC and Video services.
- Ensure effective Incident Management in line with the companies defined SLA commitments
- Manage our suppliers to ensure incident resolution in line with set SLAs
- Support both internal/ external stakeholders with IT / IS requirements both onsite and coordinating with remote resources as applicable in the region
My client is offering great opportunities for progression and the chance to get involved with supporting large Skype for Business environments. Alongside this you will receive a competitive basic salary and bonus scheme.
Get in touch today by calling (Apply online only) OR sending your CV
1st Line Support Engineer- Lync
Skype for Business / Lync / Unified Communications / Exchange / Messaging / Migration / Cloud / 1st Line Support / Implementation / Windows Server / Exchange / Active Directory / Incident Management / 1st Line / Support / Projects / Enterprise level / Mailboxes / Engineer / Consultant / Microsoft Partner / London / City of London / Central London / Kent / Sussex / Berkshire / Surrey / Hampshire