IT Support - Newton Abbot, Devon - Full time permanent role - Reputable organisation with friendly team - Salary up to £25,000 based on experience A lovely organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT Service Desk support experience to join a supportive team and build a career in IT. Day to day duties will include: - Helpdesk and desktop support for internal users - Providing a high level of customer service and taking IT issues through to resolution - Supporting technologies including Office 365, Windows OS, remote desktop services, basic networking and Windows Server - PC/Laptop troubleshooting To be considered suitable for this role you will need to have some previous IT support experience (IT Coordinator, Helpdesk Analyst, Service Desk Analyst etc.) as well as the below: - Access to a car as very occasional support at other local offices may be required - A personable nature with good problem solving skills - Strong customer service skills and a desire to learn
Mar 29, 2024
Full time
IT Support - Newton Abbot, Devon - Full time permanent role - Reputable organisation with friendly team - Salary up to £25,000 based on experience A lovely organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT Service Desk support experience to join a supportive team and build a career in IT. Day to day duties will include: - Helpdesk and desktop support for internal users - Providing a high level of customer service and taking IT issues through to resolution - Supporting technologies including Office 365, Windows OS, remote desktop services, basic networking and Windows Server - PC/Laptop troubleshooting To be considered suitable for this role you will need to have some previous IT support experience (IT Coordinator, Helpdesk Analyst, Service Desk Analyst etc.) as well as the below: - Access to a car as very occasional support at other local offices may be required - A personable nature with good problem solving skills - Strong customer service skills and a desire to learn
Service Desk Engineer Hybrid 3 days office / 2 days at home Our client is looking for Service Desk Engineers to help support their clients with the continuous provision of their services. This is a key role in their company and a great entry point to their business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets their standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Their ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Our Client Their company foundation is built on Inclusivity, Dignity and Respect. These three core values support their vision and shape their culture. At our client, they celebrate what makes them unique: their people. They believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are they looking for? Robots need not apply. When it comes to everything they do, they put people first. For their employees, this means that decisions are always made with individuals in mind. Their people are important to them. They couldn t do what they do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. Our client wants their employees to have fulfilling careers and they commit to their employees by offering competitive benefits, compensation, and development opportunities. They encourage their employees to find their passions and grow into them. They support all their staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and their commitment to your learning and development, they offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then our client would like to hear from you.
Mar 29, 2024
Full time
Service Desk Engineer Hybrid 3 days office / 2 days at home Our client is looking for Service Desk Engineers to help support their clients with the continuous provision of their services. This is a key role in their company and a great entry point to their business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets their standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Their ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Our Client Their company foundation is built on Inclusivity, Dignity and Respect. These three core values support their vision and shape their culture. At our client, they celebrate what makes them unique: their people. They believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are they looking for? Robots need not apply. When it comes to everything they do, they put people first. For their employees, this means that decisions are always made with individuals in mind. Their people are important to them. They couldn t do what they do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. Our client wants their employees to have fulfilling careers and they commit to their employees by offering competitive benefits, compensation, and development opportunities. They encourage their employees to find their passions and grow into them. They support all their staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and their commitment to your learning and development, they offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then our client would like to hear from you.
Service Desk Engineer Hybrid 3 days office / 2 days at home At Zenzero we re looking for Service Desk Engineers to help support our clients with the continuous provision of our services. This is a key role in our company and a great entry point to our business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Our ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then we would like to hear from you.
Mar 29, 2024
Full time
Service Desk Engineer Hybrid 3 days office / 2 days at home At Zenzero we re looking for Service Desk Engineers to help support our clients with the continuous provision of our services. This is a key role in our company and a great entry point to our business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Our ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then we would like to hear from you.
Job Title: Operations Systems Coordinator Location: Wolverhampton Salary: 29,000 per annum + shift allowance + benefits Working Hours: 06:00am - 14:30pm Monday to Thursday (5% shift premium) 06:00am - 13:30pm Friday (5% shift premium) 14:30pm - 23:00pm Monday to Thursday (10% shift premium) 13:30pm - 21:00pm Friday (10% shift premium) EA First have been selected to exclusively represent a large logistics & distribution business in their search for an Operations Systems Coordinator to support the 1st and 2nd line IT helpdesk. The postholders will be responsible for control board escalations and investigations, 1st line maintenance, troubleshooting of IT equipment and managing the day to day IT tasks Key Responsibilities: Provide at location control board support for SAP errors and investigations into anomalies. Responsible for the maintenance of EWM (Extended Warehouse Management) and certain elements of ECC (Enterprise Central Component). Responsible for ensuring all PFEP data and master configuration data is configured in the EWM system to provide accurate information to picking areas at all times. Responsible for EWM data execution as part of engineering change. Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst, or IT support group, and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT). Responsible for Maintaining Bespoke System applications (Syncreon and Customer). Report site IT downtime and changes to the site production schedules using the appropriate communication procedures. Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group. Organise IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst. Follow the site related IT purchasing and asset tracking procedures receiving IT assets, updating the IT asset inventory and partake in decommissioning end-of-life assets. Building long term relationships with both internal and external customers and suppliers. Requirements: Experience working in a 1st/2nd line support capacity in a warehouse environment Experience working in a Logistics/Warehouse environment DESRIABLE - Familiarity with WMS (Warehouse Management Systems) If you are interested in learning more about this opportunity, apply to this advert with an up-to-date CV or send it directly to (url removed) EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Mar 28, 2024
Full time
Job Title: Operations Systems Coordinator Location: Wolverhampton Salary: 29,000 per annum + shift allowance + benefits Working Hours: 06:00am - 14:30pm Monday to Thursday (5% shift premium) 06:00am - 13:30pm Friday (5% shift premium) 14:30pm - 23:00pm Monday to Thursday (10% shift premium) 13:30pm - 21:00pm Friday (10% shift premium) EA First have been selected to exclusively represent a large logistics & distribution business in their search for an Operations Systems Coordinator to support the 1st and 2nd line IT helpdesk. The postholders will be responsible for control board escalations and investigations, 1st line maintenance, troubleshooting of IT equipment and managing the day to day IT tasks Key Responsibilities: Provide at location control board support for SAP errors and investigations into anomalies. Responsible for the maintenance of EWM (Extended Warehouse Management) and certain elements of ECC (Enterprise Central Component). Responsible for ensuring all PFEP data and master configuration data is configured in the EWM system to provide accurate information to picking areas at all times. Responsible for EWM data execution as part of engineering change. Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst, or IT support group, and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT). Responsible for Maintaining Bespoke System applications (Syncreon and Customer). Report site IT downtime and changes to the site production schedules using the appropriate communication procedures. Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group. Organise IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst. Follow the site related IT purchasing and asset tracking procedures receiving IT assets, updating the IT asset inventory and partake in decommissioning end-of-life assets. Building long term relationships with both internal and external customers and suppliers. Requirements: Experience working in a 1st/2nd line support capacity in a warehouse environment Experience working in a Logistics/Warehouse environment DESRIABLE - Familiarity with WMS (Warehouse Management Systems) If you are interested in learning more about this opportunity, apply to this advert with an up-to-date CV or send it directly to (url removed) EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Helpdesk Coordinator - Facilities - Bury Town Centre - Up to £26,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £26,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone / email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator -Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Mar 28, 2024
Full time
Helpdesk Coordinator - Facilities - Bury Town Centre - Up to £26,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £26,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone / email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator -Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
We are currently supporting a company who are recruiting for a Client Coordinator who will assist in managing and coordinating the reactive repair requirements of their clients' properties. They aim to support independent living for vulnerable adults. Job Type: Full-time Location: Harrogate Hours: Monday-Friday Salary: £22,000.00-£25,000.00 per year Key Responsibilities/Accountabilities: To be the first point of contact for our clients, either via the Portal, phone, or email. Log all reported Issues onto our in-house system. Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI's. Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard. Chase above where needed to ensure they meet our issued KPI's. Work with finance team to ensure matchup between Issue References and PO's. Assist to manage awarded project works from instruction to practical completion. Ensuring complaints are escalated to the appropriate manager. Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements and senior management team. First point of contact for third party vendors regarding operational issues. The right candidate must be able to have: Leadership qualities and experience. Excellent customer service skills. Experience in a busy helpdesk/call centre environment. Be proficient in Microsoft Office (especially Excel and Outlook) Knowledge of property services/facilities management preferred, but not essential. Any trades experience a bonus. If you are interested in this role we would love to hear from you Apply now!
Mar 28, 2024
Full time
We are currently supporting a company who are recruiting for a Client Coordinator who will assist in managing and coordinating the reactive repair requirements of their clients' properties. They aim to support independent living for vulnerable adults. Job Type: Full-time Location: Harrogate Hours: Monday-Friday Salary: £22,000.00-£25,000.00 per year Key Responsibilities/Accountabilities: To be the first point of contact for our clients, either via the Portal, phone, or email. Log all reported Issues onto our in-house system. Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI's. Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard. Chase above where needed to ensure they meet our issued KPI's. Work with finance team to ensure matchup between Issue References and PO's. Assist to manage awarded project works from instruction to practical completion. Ensuring complaints are escalated to the appropriate manager. Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements and senior management team. First point of contact for third party vendors regarding operational issues. The right candidate must be able to have: Leadership qualities and experience. Excellent customer service skills. Experience in a busy helpdesk/call centre environment. Be proficient in Microsoft Office (especially Excel and Outlook) Knowledge of property services/facilities management preferred, but not essential. Any trades experience a bonus. If you are interested in this role we would love to hear from you Apply now!
Helpdesk Coordinator - Building Services & FM - Blackburn - Up to £25,000 About the company We are working with a growing Maintenance organisation who are looking for an additional Facilities Helpdesk co-ordinator for their growing team at their Head office in Blackburn. Helpdesk Coordinator - The Rewards Basic Salary £23,000 - £25,000 dependant on experience in a similar role. Helpdesk Coordinator - Requirements & Responsibilities To proactively schedule and plan reactive and PPM tasks for their field engineers through their system, undertake administration and other duties. Produce related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports. To manage the maintenance office administration systems. To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously. This role would suit a Helpdesk Assistant, Planner, Scheduler, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your personal information, please refer to privacy-policy
Mar 28, 2024
Full time
Helpdesk Coordinator - Building Services & FM - Blackburn - Up to £25,000 About the company We are working with a growing Maintenance organisation who are looking for an additional Facilities Helpdesk co-ordinator for their growing team at their Head office in Blackburn. Helpdesk Coordinator - The Rewards Basic Salary £23,000 - £25,000 dependant on experience in a similar role. Helpdesk Coordinator - Requirements & Responsibilities To proactively schedule and plan reactive and PPM tasks for their field engineers through their system, undertake administration and other duties. Produce related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports. To manage the maintenance office administration systems. To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously. This role would suit a Helpdesk Assistant, Planner, Scheduler, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your personal information, please refer to privacy-policy
Helpdesk Coordinator - FM Temp to Permanent/ Perm Position £25,000k Manchester Fawkes and Reece are currently recruiting for a Planning Administrator on a permanent basis for a leading FM contractor. This role will be based in North London, Enfield. Key experience required: Sub-contractor coordination for PPM activities Drafting of quotation Communication with client on current remedial actions Need to have experience with hard services and CONCEPT Skills and Qualifications: A demonstrable understanding of the Helpdesk and finance. An understanding of maintenance and reactive works planning. Strong analytical and decision-making skills. Positive and proactive approach. Ability to create and maintain positive relationships with all key stakeholders. Effective time management of numeracy, report collation and distribution, data analysis. Proficient in Microsoft Excel, Word and PowerPoint. Able to challenge the status quo and suggest new ways of doing things to improve performance and practices. Strong organisation and communication ability. To be an integral part of the team. Exposure to FM and the industry. Previously worked on a fast - paced/ busy contracts. Other Information: Fully office based Monday to Friday 8am till 5pm
Mar 28, 2024
Full time
Helpdesk Coordinator - FM Temp to Permanent/ Perm Position £25,000k Manchester Fawkes and Reece are currently recruiting for a Planning Administrator on a permanent basis for a leading FM contractor. This role will be based in North London, Enfield. Key experience required: Sub-contractor coordination for PPM activities Drafting of quotation Communication with client on current remedial actions Need to have experience with hard services and CONCEPT Skills and Qualifications: A demonstrable understanding of the Helpdesk and finance. An understanding of maintenance and reactive works planning. Strong analytical and decision-making skills. Positive and proactive approach. Ability to create and maintain positive relationships with all key stakeholders. Effective time management of numeracy, report collation and distribution, data analysis. Proficient in Microsoft Excel, Word and PowerPoint. Able to challenge the status quo and suggest new ways of doing things to improve performance and practices. Strong organisation and communication ability. To be an integral part of the team. Exposure to FM and the industry. Previously worked on a fast - paced/ busy contracts. Other Information: Fully office based Monday to Friday 8am till 5pm
Helpdesk Coordinator Position Remuneration: Salary: £25,000 - £29,000 per annum, depending on experience. Full-time position, Monday to Friday, . Twenty days paid holiday per year, plus public/bank holidays. Additional annual leave day for each year worked, up to 5 days. Perk Box Reward scheme. Regular training and opportunities for career development. Strong career prospects within a supportive and positive working environment. Company pension scheme. Helpdesk Coordinator required for our client. Our client, a leading business providing a wide range of building maintenance and facilities management services to commercial, industrial, and public sector clients, is looking to bring on a new Helpdesk Coordinator due to company changes. The successful Helpdesk Coordinator will play a key role in overseeing the maintenance helpdesk team and the engineers, ensuring efficient communication and coordination of tasks to meet client requirements and uphold company standards. The Helpdesk Coordinator's role will include communicating with engineers daily to plan jobs, scheduling work for them. They will be in a commutable distance to Chatham, Kent, and will be able to work 5 days per week between the hours of . The ideal Helpdesk Coordinator will have a minimum of 3 years of experience in the role previously, ensuring customer service levels are achieved. Helpdesk Coordinator Position Requirements: Excellent written and verbal communication skills. Strong people management abilities and the capability to engage effectively across all levels. Proficiency in PC operations; experience with Big Change CRM software preferred. Basic understanding of Computer-Aided Facilities Management (CAFM) software. Minimum 3 years of prior experience in managing engineer teams or helpdesk operations. Knowledge of Health and Safety practices and experience with Risk Assessments. Ability to prepare maintenance quotes and proposals. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Mar 28, 2024
Full time
Helpdesk Coordinator Position Remuneration: Salary: £25,000 - £29,000 per annum, depending on experience. Full-time position, Monday to Friday, . Twenty days paid holiday per year, plus public/bank holidays. Additional annual leave day for each year worked, up to 5 days. Perk Box Reward scheme. Regular training and opportunities for career development. Strong career prospects within a supportive and positive working environment. Company pension scheme. Helpdesk Coordinator required for our client. Our client, a leading business providing a wide range of building maintenance and facilities management services to commercial, industrial, and public sector clients, is looking to bring on a new Helpdesk Coordinator due to company changes. The successful Helpdesk Coordinator will play a key role in overseeing the maintenance helpdesk team and the engineers, ensuring efficient communication and coordination of tasks to meet client requirements and uphold company standards. The Helpdesk Coordinator's role will include communicating with engineers daily to plan jobs, scheduling work for them. They will be in a commutable distance to Chatham, Kent, and will be able to work 5 days per week between the hours of . The ideal Helpdesk Coordinator will have a minimum of 3 years of experience in the role previously, ensuring customer service levels are achieved. Helpdesk Coordinator Position Requirements: Excellent written and verbal communication skills. Strong people management abilities and the capability to engage effectively across all levels. Proficiency in PC operations; experience with Big Change CRM software preferred. Basic understanding of Computer-Aided Facilities Management (CAFM) software. Minimum 3 years of prior experience in managing engineer teams or helpdesk operations. Knowledge of Health and Safety practices and experience with Risk Assessments. Ability to prepare maintenance quotes and proposals. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Would you like to work for a well-established international company who are extremely supportive of their staff and well known for their low staff turnover? Or a company that offer the fantastic opportunity of hybrid working as well as a number of other fantastic benefits? If so then this could be an excellent opportunity to join a vibrant, hard-working team who are currently looking for a Stock Coordinator to join their team based in Hemel Hempstead. This is a permanent, full-time position with the opportunity to join a highly supportive team. Hours are standard Monday to Friday. This position is paying between £25,000 to £30,000 depending on candidate experience. Please note experience of working with SAP or similar is a MUST for this role! This position also offers a number of benefits including hybrid working, annual bonus, free on-site parking, 25 days annual leave and free lunch when in the office as well as a number of different office events to take part in too, plus many more fantastic benefits! Responsibilities Collaborating with Front Office, Supply Planning, and other functions. Managing stock shortages. Being responsible for the management of out-of-stock allocation rules for Sales Orders & Purchase Orders. Managing product lifecycle phase out/in. Taking responsibility towards the customer and being a major contributor for Customer Experience. Carrying the "Customer Centricity" mindset to provide a concise and low-effort support experience to our diverse customer base. Ensuring internal stakeholders' activities (Logistics, Supply Planning) are driven by priorities of the customers. Complying with company Corporate Standards at all times. Candidate Experience: A customer focused attitude with excellent communication skills Previous experience within a customer service, supply chain or a logistics role Understanding of logistics, inventory management, supply chain processes Excellent problem solving and good influencing skills. High level of organisation and time management skills MS Office knowledge SAP knowledge (or similar ERP systems) is strongly desired. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Mar 27, 2024
Full time
Would you like to work for a well-established international company who are extremely supportive of their staff and well known for their low staff turnover? Or a company that offer the fantastic opportunity of hybrid working as well as a number of other fantastic benefits? If so then this could be an excellent opportunity to join a vibrant, hard-working team who are currently looking for a Stock Coordinator to join their team based in Hemel Hempstead. This is a permanent, full-time position with the opportunity to join a highly supportive team. Hours are standard Monday to Friday. This position is paying between £25,000 to £30,000 depending on candidate experience. Please note experience of working with SAP or similar is a MUST for this role! This position also offers a number of benefits including hybrid working, annual bonus, free on-site parking, 25 days annual leave and free lunch when in the office as well as a number of different office events to take part in too, plus many more fantastic benefits! Responsibilities Collaborating with Front Office, Supply Planning, and other functions. Managing stock shortages. Being responsible for the management of out-of-stock allocation rules for Sales Orders & Purchase Orders. Managing product lifecycle phase out/in. Taking responsibility towards the customer and being a major contributor for Customer Experience. Carrying the "Customer Centricity" mindset to provide a concise and low-effort support experience to our diverse customer base. Ensuring internal stakeholders' activities (Logistics, Supply Planning) are driven by priorities of the customers. Complying with company Corporate Standards at all times. Candidate Experience: A customer focused attitude with excellent communication skills Previous experience within a customer service, supply chain or a logistics role Understanding of logistics, inventory management, supply chain processes Excellent problem solving and good influencing skills. High level of organisation and time management skills MS Office knowledge SAP knowledge (or similar ERP systems) is strongly desired. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
IT Support - Newton Abbot, Devon - Full time permanent role - Reputable organisation with friendly team - Salary up to £25,000 based on experience A lovely organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT Service Desk support experience to join a supportive team and build a career in IT. Day to day duties will include: - Helpdesk and desktop support for internal users - Providing a high level of customer service and taking IT issues through to resolution - Supporting technologies including Office 365, Windows OS, remote desktop services, basic networking and Windows Server - PC/Laptop troubleshooting To be considered suitable for this role you will need to have some previous IT support experience (IT Coordinator, Helpdesk Analyst, Service Desk Analyst etc.) as well as the below: - Access to a car as very occasional support at other local offices may be required - A personable nature with good problem solving skills - Strong customer service skills and a desire to learn
Mar 27, 2024
Full time
IT Support - Newton Abbot, Devon - Full time permanent role - Reputable organisation with friendly team - Salary up to £25,000 based on experience A lovely organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT Service Desk support experience to join a supportive team and build a career in IT. Day to day duties will include: - Helpdesk and desktop support for internal users - Providing a high level of customer service and taking IT issues through to resolution - Supporting technologies including Office 365, Windows OS, remote desktop services, basic networking and Windows Server - PC/Laptop troubleshooting To be considered suitable for this role you will need to have some previous IT support experience (IT Coordinator, Helpdesk Analyst, Service Desk Analyst etc.) as well as the below: - Access to a car as very occasional support at other local offices may be required - A personable nature with good problem solving skills - Strong customer service skills and a desire to learn
Job Title: Operations Systems Coordinator Location: Wolverhampton Salary: £29,000 per annum + shift allowance + benefits Working Hours: 06:00am - 14:30pm Monday to Thursday (5% shift premium)06:00am - 13:30pm Friday (5% shift premium)14:30pm - 23:00pm Monday to Thursday (10% shift premium)13:30pm - 21:00pm Friday (10% shift premium) EA First have been selected to exclusively represent a large logistics & distribution business in their search for an Operations Systems Coordinator to support the 1st and 2nd line IT helpdesk. The postholders will be responsible for control board escalations and investigations, 1st line maintenance, troubleshooting of IT equipment and managing the day to day IT tasks Key Responsibilities: Provide at location control board support for SAP errors and investigations into anomalies. Responsible for the maintenance of EWM (Extended Warehouse Management) and certain elements of ECC (Enterprise Central Component). Responsible for ensuring all PFEP data and master configuration data is configured in the EWM system to provide accurate information to picking areas at all times. Responsible for EWM data execution as part of engineering change. Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst, or IT support group, and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT). Responsible for Maintaining Bespoke System applications (Syncreon and Customer). Report site IT downtime and changes to the site production schedules using the appropriate communication procedures. Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group. Organise IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst. Follow the site related IT purchasing and asset tracking procedures receiving IT assets, updating the IT asset inventory and partake in decommissioning end-of-life assets. Building long term relationships with both internal and external customers and suppliers. Requirements: Experience working in a 1st/2nd line support capacity in a warehouse environment Experience working in a Logistics/Warehouse environment DESRIABLE - Familiarity with WMS (Warehouse Management Systems) If you are interested in learning more about this opportunity, apply to this advert with an up-to-date CV or send it directly to EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Mar 27, 2024
Full time
Job Title: Operations Systems Coordinator Location: Wolverhampton Salary: £29,000 per annum + shift allowance + benefits Working Hours: 06:00am - 14:30pm Monday to Thursday (5% shift premium)06:00am - 13:30pm Friday (5% shift premium)14:30pm - 23:00pm Monday to Thursday (10% shift premium)13:30pm - 21:00pm Friday (10% shift premium) EA First have been selected to exclusively represent a large logistics & distribution business in their search for an Operations Systems Coordinator to support the 1st and 2nd line IT helpdesk. The postholders will be responsible for control board escalations and investigations, 1st line maintenance, troubleshooting of IT equipment and managing the day to day IT tasks Key Responsibilities: Provide at location control board support for SAP errors and investigations into anomalies. Responsible for the maintenance of EWM (Extended Warehouse Management) and certain elements of ECC (Enterprise Central Component). Responsible for ensuring all PFEP data and master configuration data is configured in the EWM system to provide accurate information to picking areas at all times. Responsible for EWM data execution as part of engineering change. Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst, or IT support group, and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT). Responsible for Maintaining Bespoke System applications (Syncreon and Customer). Report site IT downtime and changes to the site production schedules using the appropriate communication procedures. Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group. Organise IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst. Follow the site related IT purchasing and asset tracking procedures receiving IT assets, updating the IT asset inventory and partake in decommissioning end-of-life assets. Building long term relationships with both internal and external customers and suppliers. Requirements: Experience working in a 1st/2nd line support capacity in a warehouse environment Experience working in a Logistics/Warehouse environment DESRIABLE - Familiarity with WMS (Warehouse Management Systems) If you are interested in learning more about this opportunity, apply to this advert with an up-to-date CV or send it directly to EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Location : Three Legged Cross Salary: Up to £25k doe Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector. Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential. Job Description The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole. The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services. The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers. This role would suit someone with:- Good IT skills Ideally, have used a CRM system Have superb organisational skills Be a strong administrator Be good with people Be wiling to learn in a fast paced environment Requirement: No formal qualifications are required, however, experience in a similar role and technical knowledge is desired. You must be confident, professional and a logical critical thinker. You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture. With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1st line or 2nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.
Mar 27, 2024
Full time
Location : Three Legged Cross Salary: Up to £25k doe Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector. Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential. Job Description The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole. The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services. The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers. This role would suit someone with:- Good IT skills Ideally, have used a CRM system Have superb organisational skills Be a strong administrator Be good with people Be wiling to learn in a fast paced environment Requirement: No formal qualifications are required, however, experience in a similar role and technical knowledge is desired. You must be confident, professional and a logical critical thinker. You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture. With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1st line or 2nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.
We are working with a leading Facilities Management and Maintenance business based in Wrotham.Due to ongoing success, they are currently seeking a fluent French & Dutch Helpdesk Coordinator to join their team on a full-time permanent basis to support their European business.The Helpdesk Coordinator will provide high-quality internal support and customer service, as well as carry out day-to-day administrative tasks to a high standard.Responsibilities will include: Deal with all service requests (via phone and email) for maintenance/fit out works and schedule these with European partners Be the first point of contact for client queries Manage work flow for contracts in France and the Netherlands on an in-house system Support the European team with any ad-hoc administrationThe ideal candidate will be able to demonstrate:? Excellent administrative, organisational, and resource management skills? Previous customer service/helpdesk experience in a maintenance/repairs environment? Excellent written and oral communication skills with fluency in French and Dutch? Excellent IT skills including Microsoft Office? A good team player with a high level of interpersonal skillsThis is a fantastic opportunity to join an established business with a growing European presence that can offer ongoing career progression.Benefits include:25 days annual leave plus bank holidays, then an additional day at 3 years, another at 5 years, another at 10 years and 2 more at 15 yearsPension employers contribution 3%, employees 5%Private HealthcareHours for this role are Monday to Friday 8am-5pm.At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Mar 26, 2024
Full time
We are working with a leading Facilities Management and Maintenance business based in Wrotham.Due to ongoing success, they are currently seeking a fluent French & Dutch Helpdesk Coordinator to join their team on a full-time permanent basis to support their European business.The Helpdesk Coordinator will provide high-quality internal support and customer service, as well as carry out day-to-day administrative tasks to a high standard.Responsibilities will include: Deal with all service requests (via phone and email) for maintenance/fit out works and schedule these with European partners Be the first point of contact for client queries Manage work flow for contracts in France and the Netherlands on an in-house system Support the European team with any ad-hoc administrationThe ideal candidate will be able to demonstrate:? Excellent administrative, organisational, and resource management skills? Previous customer service/helpdesk experience in a maintenance/repairs environment? Excellent written and oral communication skills with fluency in French and Dutch? Excellent IT skills including Microsoft Office? A good team player with a high level of interpersonal skillsThis is a fantastic opportunity to join an established business with a growing European presence that can offer ongoing career progression.Benefits include:25 days annual leave plus bank holidays, then an additional day at 3 years, another at 5 years, another at 10 years and 2 more at 15 yearsPension employers contribution 3%, employees 5%Private HealthcareHours for this role are Monday to Friday 8am-5pm.At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Service Desk Engineer Hybrid - 3 days office / 2 days at home Our client is looking for Service Desk Engineers to help support their clients with the continuous provision of their services. This is a key role in their company and a great entry point to their business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets their standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Their ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA's incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Our Client Their company foundation is built on Inclusivity, Dignity and Respect. These three core values support their vision and shape their culture. At our client, they celebrate what makes them unique: their people. They believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are they looking for Robots need not apply. When it comes to everything they do, they put people first. For their employees, this means that decisions are always made with individuals in mind. Their people are important to them. They couldn't do what they do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. Our client wants their employees to have fulfilling careers and they commit to their employees by offering competitive benefits, compensation, and development opportunities. They encourage their employees to find their passions and grow into them. They support all their staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and their commitment to your learning and development, they offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then our client would like to hear from you.
Mar 25, 2024
Full time
Service Desk Engineer Hybrid - 3 days office / 2 days at home Our client is looking for Service Desk Engineers to help support their clients with the continuous provision of their services. This is a key role in their company and a great entry point to their business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets their standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Their ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA's incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Our Client Their company foundation is built on Inclusivity, Dignity and Respect. These three core values support their vision and shape their culture. At our client, they celebrate what makes them unique: their people. They believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are they looking for Robots need not apply. When it comes to everything they do, they put people first. For their employees, this means that decisions are always made with individuals in mind. Their people are important to them. They couldn't do what they do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. Our client wants their employees to have fulfilling careers and they commit to their employees by offering competitive benefits, compensation, and development opportunities. They encourage their employees to find their passions and grow into them. They support all their staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and their commitment to your learning and development, they offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then our client would like to hear from you.
Service Desk Engineer Hybrid - 3 days office / 2 days at home At Zenzero we're looking for Service Desk Engineers to help support our clients with the continuous provision of our services. This is a key role in our company and a great entry point to our business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Our ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA's incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn't do what we do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then we would like to hear from you.
Mar 25, 2024
Full time
Service Desk Engineer Hybrid - 3 days office / 2 days at home At Zenzero we're looking for Service Desk Engineers to help support our clients with the continuous provision of our services. This is a key role in our company and a great entry point to our business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Our ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA's incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn't do what we do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then we would like to hear from you.
Job Title: Helpdesk Coordinator Salary: £28,000 pa Location: St Albans Contract: Permanent Hours: Monday to Friday 08:30 - 17:30 (40 hours per week) COMPANY PROFILE Our well established client who are in the construction industry and looking for an experienced and enthusiastic Helpdesk Coordinator to join their dynamic and growing team in St Albans. The successful candidate will have Helpdesk experience and have excellent customer service skills. SKILLS REQUIRED Previous experience in a similar role Excellent communication skills FM Helpdesk experience Competent with Microsoft Packages Confident, calm, and organised Able to take a logical approach RESPONSIBILITIES Manage all incoming helpdesk jobs on systems Input data onto CRM and monitor Chase subcontractors for completed paperwork Assist in developing the business with existing client base Generate quotes and cost jobs on the system Ensure KPI's are maintained Liaising with engineers COMPANY BENEFITS Free onsite parking 20 days' annual leave plus bank holiday Company pension scheme Team nights out Thank you for expressing your interest in the advertised vacancy through Smart10 Recruitment Group. We appreciate your application. Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon. Smart10 is a multi-award-winning specialist recruitment consultancy, specialising in temporary, contract, and permanent placements across various business sectors. To stay updated and explore all our active job opportunities, we invite you to visit our website. Additionally, you can connect with us on Facebook and follow us on Instagram or our LinkedIn business page. For information regarding how we handle and store your data, please refer to Smart10's Privacy Policy.
Mar 25, 2024
Full time
Job Title: Helpdesk Coordinator Salary: £28,000 pa Location: St Albans Contract: Permanent Hours: Monday to Friday 08:30 - 17:30 (40 hours per week) COMPANY PROFILE Our well established client who are in the construction industry and looking for an experienced and enthusiastic Helpdesk Coordinator to join their dynamic and growing team in St Albans. The successful candidate will have Helpdesk experience and have excellent customer service skills. SKILLS REQUIRED Previous experience in a similar role Excellent communication skills FM Helpdesk experience Competent with Microsoft Packages Confident, calm, and organised Able to take a logical approach RESPONSIBILITIES Manage all incoming helpdesk jobs on systems Input data onto CRM and monitor Chase subcontractors for completed paperwork Assist in developing the business with existing client base Generate quotes and cost jobs on the system Ensure KPI's are maintained Liaising with engineers COMPANY BENEFITS Free onsite parking 20 days' annual leave plus bank holiday Company pension scheme Team nights out Thank you for expressing your interest in the advertised vacancy through Smart10 Recruitment Group. We appreciate your application. Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon. Smart10 is a multi-award-winning specialist recruitment consultancy, specialising in temporary, contract, and permanent placements across various business sectors. To stay updated and explore all our active job opportunities, we invite you to visit our website. Additionally, you can connect with us on Facebook and follow us on Instagram or our LinkedIn business page. For information regarding how we handle and store your data, please refer to Smart10's Privacy Policy.
Are you looking for a 1st/2nd Line Support role? Do you want to join a growing business, be part of a team that is looking to develop? I am working with a fast growing construction business, with the Head Office based in Essex, this role sits within the Welsh branch of the business. They are looking to expand their IT team, meaning you would be the sole technology support function on site. The business has grown rapidly over the past few years and needs an additional member of the team to help with 1st & 2nd line activity. Do you have experience with the below: Procurement of IT Assets, following through with PO's and Invoices. Manage new starters, leavers and movers. Set up and deploy new hardware. First point of call for Helpdesk - Phone and On-site. Maintenance and administration of IT Assets Database. Assist on IT Projects. Travel to additional sites where necessary. Supporting software such as AutoDesk This an exciting role, the business has plans to develop its technology over the next few years so you will be part of technology transformation projects across the business. The chance to learn and help coordinate on projects, upgrades and personal develop are al possible within this business. If you want to find out more, apply today and it could be the start of a new adventure! Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.
Mar 25, 2024
Full time
Are you looking for a 1st/2nd Line Support role? Do you want to join a growing business, be part of a team that is looking to develop? I am working with a fast growing construction business, with the Head Office based in Essex, this role sits within the Welsh branch of the business. They are looking to expand their IT team, meaning you would be the sole technology support function on site. The business has grown rapidly over the past few years and needs an additional member of the team to help with 1st & 2nd line activity. Do you have experience with the below: Procurement of IT Assets, following through with PO's and Invoices. Manage new starters, leavers and movers. Set up and deploy new hardware. First point of call for Helpdesk - Phone and On-site. Maintenance and administration of IT Assets Database. Assist on IT Projects. Travel to additional sites where necessary. Supporting software such as AutoDesk This an exciting role, the business has plans to develop its technology over the next few years so you will be part of technology transformation projects across the business. The chance to learn and help coordinate on projects, upgrades and personal develop are al possible within this business. If you want to find out more, apply today and it could be the start of a new adventure! Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.