Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Service Desk Team Lead who has a solid first line and second line technical support background with excellent team leadership experience working within a busy IT Help Desk environment is required for a well-established, global company based in Shirley, Solihull, West Midlands. SALARY: £36,000 pro rata LOCATION: Hybrid with at least 4 Days per Week in the Shirley, Solihull Office JOB TYPE: 12 Month Fixed Term Contract (Full-Time) JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Team Lead who has a solid first line and second line technical support background with excellent team leadership experience working within a busy IT Help Desk environment. Working as the Service Desk Team Lead you will be the point of technical advice for the Service Desk Team, managing escalated queries, prioritising calls and ensuring timely resolutions, whilst continually looking to improve service provision and efficiency. As the Service Desk Team Lead you will lead the Service Desk team, where you will promote high standards, ensure operational requirements are met and collaborate with other teams to investigate problems and minimise service disruption. You will be required to team lead 12 members of staff and will need to be in the Shirley office at least 4 days a week. DUTIES Your duties as the Service Desk Team Lead include: Deliver a best-in-class IT Service to all associates. Perform regular service quality audits ensuring that all tickets are managed to the expected standard including ensuring that all tickets are updated regularly Monitor reports including response times, breached and at-risk SLA's, first call resolution rate, 'quick wins', tickets awaiting an update / last customer update and customer satisfaction and take appropriate action to improve performance Oversee the day-to-day operations of the service desk, ensuring swift, accurate, and client-focused resolution of issues. Ensure tickets are logged accurately and call queues are managed efficiently and SLT's are consistently met Perform weekly Quality Assurance activities/audits, including review of in-flight and completed tickets and listening in to live and recorded phone conversations Ensure the P1/P2 processes are being adhered to and personally follow up major issues following successful resolution Address and resolve escalated customer enquiries and support tickets. Provide monthly reports to the Service Desk Manager providing details on team performance, areas of improvement, causes for concern or personnel issues including absences Oversee the processes for key tasks that include JML processing, backup reporting and the recovery of business assets Be involved in PDRs for the IT Engineers and IT Analysts, including setting their objectives and contributing to their development plans Hold regular performance reviews continuously reviewing progress against agreed any objectives Coach and mentor the Service Desk Engineers and Analysts CANDIDATE REQUIREMENTS Must have experience working in a busy Service Desk / IT Help Desk environment Experienced with Service Desk / IT Help Desk policies and procedures Must have experience as a Team Leader in a busy Service Desk / IT Help Desk Team Experience coaching and development of team members Experience in use of ITSM Any experience of Service Now would be beneficial APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C11981 Full-Time, IT Fixed Term Contract IT Jobs, Careers and Vacancies. Find a new job and work in Solihull, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Mar 29, 2024
Full time
Service Desk Team Lead who has a solid first line and second line technical support background with excellent team leadership experience working within a busy IT Help Desk environment is required for a well-established, global company based in Shirley, Solihull, West Midlands. SALARY: £36,000 pro rata LOCATION: Hybrid with at least 4 Days per Week in the Shirley, Solihull Office JOB TYPE: 12 Month Fixed Term Contract (Full-Time) JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Team Lead who has a solid first line and second line technical support background with excellent team leadership experience working within a busy IT Help Desk environment. Working as the Service Desk Team Lead you will be the point of technical advice for the Service Desk Team, managing escalated queries, prioritising calls and ensuring timely resolutions, whilst continually looking to improve service provision and efficiency. As the Service Desk Team Lead you will lead the Service Desk team, where you will promote high standards, ensure operational requirements are met and collaborate with other teams to investigate problems and minimise service disruption. You will be required to team lead 12 members of staff and will need to be in the Shirley office at least 4 days a week. DUTIES Your duties as the Service Desk Team Lead include: Deliver a best-in-class IT Service to all associates. Perform regular service quality audits ensuring that all tickets are managed to the expected standard including ensuring that all tickets are updated regularly Monitor reports including response times, breached and at-risk SLA's, first call resolution rate, 'quick wins', tickets awaiting an update / last customer update and customer satisfaction and take appropriate action to improve performance Oversee the day-to-day operations of the service desk, ensuring swift, accurate, and client-focused resolution of issues. Ensure tickets are logged accurately and call queues are managed efficiently and SLT's are consistently met Perform weekly Quality Assurance activities/audits, including review of in-flight and completed tickets and listening in to live and recorded phone conversations Ensure the P1/P2 processes are being adhered to and personally follow up major issues following successful resolution Address and resolve escalated customer enquiries and support tickets. Provide monthly reports to the Service Desk Manager providing details on team performance, areas of improvement, causes for concern or personnel issues including absences Oversee the processes for key tasks that include JML processing, backup reporting and the recovery of business assets Be involved in PDRs for the IT Engineers and IT Analysts, including setting their objectives and contributing to their development plans Hold regular performance reviews continuously reviewing progress against agreed any objectives Coach and mentor the Service Desk Engineers and Analysts CANDIDATE REQUIREMENTS Must have experience working in a busy Service Desk / IT Help Desk environment Experienced with Service Desk / IT Help Desk policies and procedures Must have experience as a Team Leader in a busy Service Desk / IT Help Desk Team Experience coaching and development of team members Experience in use of ITSM Any experience of Service Now would be beneficial APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C11981 Full-Time, IT Fixed Term Contract IT Jobs, Careers and Vacancies. Find a new job and work in Solihull, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
A 1st/2nd Line Support Engineer / Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA's Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA's Qualifications/Skills required You do not need to have all the following but should have experience in some of:- Experience of technical support and of computing technologies. Good understanding of networking, TCP/IP and internet technologies. Knowledge of Microsoft O/S, with Linux an advantage. Passionate about IT with a constant desire to learn and advance knowledge. Able to work under pressure and an ability to multi task. Excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting. Good telephone manner, good analytical and problem-solving skills, ability to learn quickly and cross-apply knowledge Shift pattern 6 day duty cycle followed by 4 day rest period - 4 days off every 10 days (compared to a normal cycle of 4 days off every 14 days) 2 days of Early Rota : 07:00 to 14:00 2 days of Late Rota : 14:00 to 22:00 2 days of Night Rota : 22:00 to 07:00 4 days off
Mar 29, 2024
Full time
A 1st/2nd Line Support Engineer / Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA's Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA's Qualifications/Skills required You do not need to have all the following but should have experience in some of:- Experience of technical support and of computing technologies. Good understanding of networking, TCP/IP and internet technologies. Knowledge of Microsoft O/S, with Linux an advantage. Passionate about IT with a constant desire to learn and advance knowledge. Able to work under pressure and an ability to multi task. Excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting. Good telephone manner, good analytical and problem-solving skills, ability to learn quickly and cross-apply knowledge Shift pattern 6 day duty cycle followed by 4 day rest period - 4 days off every 10 days (compared to a normal cycle of 4 days off every 14 days) 2 days of Early Rota : 07:00 to 14:00 2 days of Late Rota : 14:00 to 22:00 2 days of Night Rota : 22:00 to 07:00 4 days off
Job title: Customer Helpdesk Support Agent Salary: 20,000 - 24,000 Location: Office - Kings Hill, Kent Schedule: Monday - Friday, flexible working hours between 08.00-18.00, 7.5 hours per day, 37.5 hours per week. Shift Patterns: 8:00-16:00, 9:00-17:00, 10-18:00 and weekend work included. About you Do you have previous customer service experience and would like to step into a technical helpdesk position? We are looking for Customer Helpdesk Technican's who will provide our customers with quick concise diagnostics and technical support who are experiencing issues with their broadband service. This is a training opportunity for those who are interested in learning more about telecoms! The role: Working as part of the Technical Support Team your role will be pivotal in keeping our customer connected to their broadband. You will provide a world class customer service and manage customer incidents and reassuring the customer by providing speedy resolutions with their broadband, phone line, fibre broadband and WIFI and router issues to deliver excellent customer service resolution in superspeed time by; Respond to customers within the agreed target times when service issues are detected and communicate to the customer through various technologies, for example, phone, e-mail and webchat, until resolution. Manage tickets assigned, logging and keeping records of customer services issues and solutions in the helpdesk ticketing system, ensuring all is up to date. Diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed and where fault cannot be fixed remotely escalate to field engineers. Escalate service users to second and third line support engineers when appropriate for swift resolution Liaise with third party telecommunication providers to achieve a swift and satisfactory resolution for all customers. Skills and Experience Experience in a customer service, call centre environment or first line support ideally in telecommunications industry would be preferred but not essential. Delivering exceptional high quality standard customer service, technical support and stiving to improve customer service experience. Working in a fast paced environment, experience to adapt to each circumstance to win over customers and overcome challenges. Excellent communications skills, verbal, listening, written and being able to talk through the customer through the required steps to resolve issues Have a desire to learn and develop knowledge about broadband, WIFI, Routers and also how the Trooli network works Good level of knowledge with IT literacy and technical understanding and logical thinker Excellent attention to detail, and analytical thinking Qualifications: Ideally you will have one of the following qualifications or equivalent experience: Educated to GCSE or equivalent, ideally grade C and above with math, English, and IT or Science NVQ level 1, 2 or 3 in Customer services would be beneficial Network Engineer qualification computer software/systems engineer, computer systems and networks At Trooli we work hard to create an inclusive, collaborative and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to (url removed). We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.
Mar 28, 2024
Full time
Job title: Customer Helpdesk Support Agent Salary: 20,000 - 24,000 Location: Office - Kings Hill, Kent Schedule: Monday - Friday, flexible working hours between 08.00-18.00, 7.5 hours per day, 37.5 hours per week. Shift Patterns: 8:00-16:00, 9:00-17:00, 10-18:00 and weekend work included. About you Do you have previous customer service experience and would like to step into a technical helpdesk position? We are looking for Customer Helpdesk Technican's who will provide our customers with quick concise diagnostics and technical support who are experiencing issues with their broadband service. This is a training opportunity for those who are interested in learning more about telecoms! The role: Working as part of the Technical Support Team your role will be pivotal in keeping our customer connected to their broadband. You will provide a world class customer service and manage customer incidents and reassuring the customer by providing speedy resolutions with their broadband, phone line, fibre broadband and WIFI and router issues to deliver excellent customer service resolution in superspeed time by; Respond to customers within the agreed target times when service issues are detected and communicate to the customer through various technologies, for example, phone, e-mail and webchat, until resolution. Manage tickets assigned, logging and keeping records of customer services issues and solutions in the helpdesk ticketing system, ensuring all is up to date. Diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed and where fault cannot be fixed remotely escalate to field engineers. Escalate service users to second and third line support engineers when appropriate for swift resolution Liaise with third party telecommunication providers to achieve a swift and satisfactory resolution for all customers. Skills and Experience Experience in a customer service, call centre environment or first line support ideally in telecommunications industry would be preferred but not essential. Delivering exceptional high quality standard customer service, technical support and stiving to improve customer service experience. Working in a fast paced environment, experience to adapt to each circumstance to win over customers and overcome challenges. Excellent communications skills, verbal, listening, written and being able to talk through the customer through the required steps to resolve issues Have a desire to learn and develop knowledge about broadband, WIFI, Routers and also how the Trooli network works Good level of knowledge with IT literacy and technical understanding and logical thinker Excellent attention to detail, and analytical thinking Qualifications: Ideally you will have one of the following qualifications or equivalent experience: Educated to GCSE or equivalent, ideally grade C and above with math, English, and IT or Science NVQ level 1, 2 or 3 in Customer services would be beneficial Network Engineer qualification computer software/systems engineer, computer systems and networks At Trooli we work hard to create an inclusive, collaborative and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to (url removed). We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.
Helpdesk Engineer IntaPeople are working with a fast-growing IT & Cybersecurity provider who are looking to expand their team with a Helpdesk Engineer on a permanent basis. This role is key in providing telephone, email, ticket platform and support to the company s new and existing clients within the business. You ll join a Cardiff based company with an exceptional reputation for investing in their employees, a strong learning culture with ongoing professional development with the exposure to the latest technologies. About this role Provide excellent IT support to the company s clients, including first line and second line technical support. Accurately identifying ticket priorities. Working alongside a successful team ensuring all tickets are dealt with to ensure a satisfactory response. Managing and monitoring helpdesk calls and logs whilst taking appropriate action as and when. Providing a high standard of communication. About you Proven experience working/supporting IT systems 1-2 years. Strong communication skills both verbally and written. Able to collaborate in a team successfully. Microsoft office 365 fundamentals. Helpdesk ticket platforms such as Freshdesk, ServiceNow, or JIRA. Strong experience troubleshooting. Benefits Open plan, collaborative workspaces (with office dogs). 9-5 (No evenings and weekends). Free on-site Gym. 25 days annual leave. Right in the city centre, easily accessible. If you are an experienced 1st line support engineer with some 2nd line experience who d love to step into a new role with more responsibility this could be the perfect one for you! Reach out to Caitlin on (phone number removed) to discuss this role in more detail, or email your CV direct to (url removed)
Mar 28, 2024
Full time
Helpdesk Engineer IntaPeople are working with a fast-growing IT & Cybersecurity provider who are looking to expand their team with a Helpdesk Engineer on a permanent basis. This role is key in providing telephone, email, ticket platform and support to the company s new and existing clients within the business. You ll join a Cardiff based company with an exceptional reputation for investing in their employees, a strong learning culture with ongoing professional development with the exposure to the latest technologies. About this role Provide excellent IT support to the company s clients, including first line and second line technical support. Accurately identifying ticket priorities. Working alongside a successful team ensuring all tickets are dealt with to ensure a satisfactory response. Managing and monitoring helpdesk calls and logs whilst taking appropriate action as and when. Providing a high standard of communication. About you Proven experience working/supporting IT systems 1-2 years. Strong communication skills both verbally and written. Able to collaborate in a team successfully. Microsoft office 365 fundamentals. Helpdesk ticket platforms such as Freshdesk, ServiceNow, or JIRA. Strong experience troubleshooting. Benefits Open plan, collaborative workspaces (with office dogs). 9-5 (No evenings and weekends). Free on-site Gym. 25 days annual leave. Right in the city centre, easily accessible. If you are an experienced 1st line support engineer with some 2nd line experience who d love to step into a new role with more responsibility this could be the perfect one for you! Reach out to Caitlin on (phone number removed) to discuss this role in more detail, or email your CV direct to (url removed)
We're on the hunt for an energetic IT Support Technician to become part of our client's dedicated team in a highly respected educational institution. This role is a stellar chance for an ambitious individual eager to thrive in a vibrant and cooperative atmosphere. Great benefits including free lunches! Position Summary: You'll play a crucial role within the IT department as an IT Support Technician, reporting directly to the senior engineering team. Your main duty involves offering comprehensive first and second-level technical assistance to a diverse user group, including faculty, students, parents, and other key stakeholders. You will also play a pivotal role in the development and enforcement of IT strategies, processes, and initiatives, guaranteeing the seamless functioning of the institution's IT framework. Principal Duties: Swiftly address IT queries submitted via the support desk, providing first and second-tier support as necessary. Identify and troubleshoot technical issues effectively, with a protocol for escalating intricate matters to facilitate swift resolutions. Work in concert with First Line Technicians and the broader team to deliver superior IT support services. Record and oversee support tickets, maintaining detailed records and ensuring clear communication with users. Support the upkeep of the institution's AV equipment and offer technical assistance for various school events and assemblies. Aid in the oversight and deployment of mobile devices, ensuring secure management and access to essential resources. Required Skills and Experience: Proven background in a comparable IT support position, ideally within an academic setting. Technological expertise with Windows desktop OS, iOS, and Google Workspace. Knowledge of helpdesk or ticketing systems and experience with mobile device management (MDM) solutions. Exceptional problem-solving abilities with a knack for quick and effective issue resolution. Outstanding communication and team collaboration skills, with a proven track record of positive interactions within a team environment. Submit Your Application Now! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Mar 28, 2024
Full time
We're on the hunt for an energetic IT Support Technician to become part of our client's dedicated team in a highly respected educational institution. This role is a stellar chance for an ambitious individual eager to thrive in a vibrant and cooperative atmosphere. Great benefits including free lunches! Position Summary: You'll play a crucial role within the IT department as an IT Support Technician, reporting directly to the senior engineering team. Your main duty involves offering comprehensive first and second-level technical assistance to a diverse user group, including faculty, students, parents, and other key stakeholders. You will also play a pivotal role in the development and enforcement of IT strategies, processes, and initiatives, guaranteeing the seamless functioning of the institution's IT framework. Principal Duties: Swiftly address IT queries submitted via the support desk, providing first and second-tier support as necessary. Identify and troubleshoot technical issues effectively, with a protocol for escalating intricate matters to facilitate swift resolutions. Work in concert with First Line Technicians and the broader team to deliver superior IT support services. Record and oversee support tickets, maintaining detailed records and ensuring clear communication with users. Support the upkeep of the institution's AV equipment and offer technical assistance for various school events and assemblies. Aid in the oversight and deployment of mobile devices, ensuring secure management and access to essential resources. Required Skills and Experience: Proven background in a comparable IT support position, ideally within an academic setting. Technological expertise with Windows desktop OS, iOS, and Google Workspace. Knowledge of helpdesk or ticketing systems and experience with mobile device management (MDM) solutions. Exceptional problem-solving abilities with a knack for quick and effective issue resolution. Outstanding communication and team collaboration skills, with a proven track record of positive interactions within a team environment. Submit Your Application Now! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
Mar 28, 2024
Full time
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
Are you looking for contract IT Support role? Would you like to work for a cutting edge leader in Financial Services and Data? Do you have excellent communication and customer service skills? If so this could be the role for you Role IT Support Engineer aka Desktop Support, 1st / 2nd Line Support, IT Technician, Helpdesk Engineer, Helpdesk Support Location - London - City (On site) 6 Month Contract Salary / Rate - Very Competitive - DOE Multiple roles The role would be within their workplace operations team providing desktop support to employees, laptop assembly, prepartion and configuration Key Responsibilities: Provide first and second line support, dealing with hardware and software enquiries via phone, email, and in-person. Diagnose and resolve technical issues related to operating systems, applications, networking, and hardware. Monitor and maintain computer systems and networks, performing necessary upgrades and repairs. Assist with the setup of new users, including installation of hardware and software. Maintain detailed and accurate records of all support activities. Collaborate with team members to share knowledge and contribute to team objectives.Requirements: Proven experience in a 1st/2nd line support role or similar. Strong knowledge of Microsoft Windows environments, Office applications, and common desktop / laptop hardware. Familiarity with networking principles and troubleshooting connectivity issues. Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently. Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. A relevant IT qualification (e.g., CompTIA A+, Microsoft Certified Professional) is desirable. A commitment to providing outstanding customer service.Interested? Please send your cv for a swift response
Mar 28, 2024
Full time
Are you looking for contract IT Support role? Would you like to work for a cutting edge leader in Financial Services and Data? Do you have excellent communication and customer service skills? If so this could be the role for you Role IT Support Engineer aka Desktop Support, 1st / 2nd Line Support, IT Technician, Helpdesk Engineer, Helpdesk Support Location - London - City (On site) 6 Month Contract Salary / Rate - Very Competitive - DOE Multiple roles The role would be within their workplace operations team providing desktop support to employees, laptop assembly, prepartion and configuration Key Responsibilities: Provide first and second line support, dealing with hardware and software enquiries via phone, email, and in-person. Diagnose and resolve technical issues related to operating systems, applications, networking, and hardware. Monitor and maintain computer systems and networks, performing necessary upgrades and repairs. Assist with the setup of new users, including installation of hardware and software. Maintain detailed and accurate records of all support activities. Collaborate with team members to share knowledge and contribute to team objectives.Requirements: Proven experience in a 1st/2nd line support role or similar. Strong knowledge of Microsoft Windows environments, Office applications, and common desktop / laptop hardware. Familiarity with networking principles and troubleshooting connectivity issues. Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently. Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. A relevant IT qualification (e.g., CompTIA A+, Microsoft Certified Professional) is desirable. A commitment to providing outstanding customer service.Interested? Please send your cv for a swift response
IT Engineer Edinburgh Up to £30K Office Based The Company: Well-known and respected Managed Services Provider who are renowned for training and developing emerging talent. They have offices centrally within Edinburgh and would prefer a candidate that enjoys spending the majority of the week in the office with their colleagues. Culture: The client offers a fun and collaborative environment where colleagues are encouraged to share and help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun space where you are encouraged to bring your full sell to work filled with nights out, team holidays, pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk / service desk space with the ability to support up to the second line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Azure AD Basic Networking SharePoint If you are interested in the role and would like more information, please reach out to John on (phone number removed) / (url removed)
Mar 28, 2024
Full time
IT Engineer Edinburgh Up to £30K Office Based The Company: Well-known and respected Managed Services Provider who are renowned for training and developing emerging talent. They have offices centrally within Edinburgh and would prefer a candidate that enjoys spending the majority of the week in the office with their colleagues. Culture: The client offers a fun and collaborative environment where colleagues are encouraged to share and help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun space where you are encouraged to bring your full sell to work filled with nights out, team holidays, pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk / service desk space with the ability to support up to the second line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Azure AD Basic Networking SharePoint If you are interested in the role and would like more information, please reach out to John on (phone number removed) / (url removed)
First Line Technical Support Engineer Location: Chertsey, Surrey Contract Type: Permanent Job Type: Full time Salary: £21,000 - £30,000 Basic (depending on experience) The Company: Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role: Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional, and dynamic team. You will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.This role is based at our HQ in Chertsey (Surrey) but also involves secondments to client sites, so availability to travel to London and other client locations is required. Essential requirements: • 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT• Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc• Some experience using a Ticketing system / working to SLA's will be advantageous.• Great communication skills (in person and via telephone) - excellent written and spoken English is essential.• Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments.• The successful candidate will be a punctual and thorough worker, with astute attention to detail.• Any IT qualifications will be an advantage but not essential.• Valid UK driving licence is essential. Shift Work will vary between 8.00am - 8.00pm Monday to Friday with one hour for lunch.The shift pattern varies between 8am - 4pm, 9am - 5pm, 10am - 6pm, 12pm - 8pm.You may be occasionally asked to cover weekend shifts as and when needed. This is an office-based role at Krome's HQ in Chertsey (Surrey).However, some First Line duties are field based, so availability to work in Chertsey but also to travel to London and other client locations is required. The Package: £21,000 - £30,000 Basic (depending on experience) Benefits: • 4% Employer Pension Contribution• Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years' service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)• Long Service Recognition Awards for 5, 10, 15 years+• Complimentary Breakfast Available (8am - 9am Mon to Fri)• Complimentary Tea/Coffee and Fresh Fruit Available All-day• Fully Stocked Beer/Wine Fridge for Friday After Work Drinks• Discounted Corporate Gym Membership• Cycle to Work Scheme• Shower Facilities• Free Private Car Park• Staff Break Out Room with Pool Table• Modern, Open Plan, Office Environment• Quarterly Company-Funded Social Events• Company-Funded (Voluntary) Participation in our Charity Events• Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. You may also have experience in the following: IT Support, IT Administrator, IT Technician, Support Technician, Junior IT Technician, Customer Success Analyst, Customer Experience Analyst, Customer Support Analyst, Helpdesk Engineer, Technical Support Analyst, Technical Helpdesk Analyst, Customer Service Analyst, Technical Customer Support Engineer, Technical Support, Data Helpdesk Analyst, Data Support, Business Analyst. REF-
Mar 28, 2024
Full time
First Line Technical Support Engineer Location: Chertsey, Surrey Contract Type: Permanent Job Type: Full time Salary: £21,000 - £30,000 Basic (depending on experience) The Company: Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role: Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional, and dynamic team. You will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.This role is based at our HQ in Chertsey (Surrey) but also involves secondments to client sites, so availability to travel to London and other client locations is required. Essential requirements: • 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT• Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc• Some experience using a Ticketing system / working to SLA's will be advantageous.• Great communication skills (in person and via telephone) - excellent written and spoken English is essential.• Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments.• The successful candidate will be a punctual and thorough worker, with astute attention to detail.• Any IT qualifications will be an advantage but not essential.• Valid UK driving licence is essential. Shift Work will vary between 8.00am - 8.00pm Monday to Friday with one hour for lunch.The shift pattern varies between 8am - 4pm, 9am - 5pm, 10am - 6pm, 12pm - 8pm.You may be occasionally asked to cover weekend shifts as and when needed. This is an office-based role at Krome's HQ in Chertsey (Surrey).However, some First Line duties are field based, so availability to work in Chertsey but also to travel to London and other client locations is required. The Package: £21,000 - £30,000 Basic (depending on experience) Benefits: • 4% Employer Pension Contribution• Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years' service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)• Long Service Recognition Awards for 5, 10, 15 years+• Complimentary Breakfast Available (8am - 9am Mon to Fri)• Complimentary Tea/Coffee and Fresh Fruit Available All-day• Fully Stocked Beer/Wine Fridge for Friday After Work Drinks• Discounted Corporate Gym Membership• Cycle to Work Scheme• Shower Facilities• Free Private Car Park• Staff Break Out Room with Pool Table• Modern, Open Plan, Office Environment• Quarterly Company-Funded Social Events• Company-Funded (Voluntary) Participation in our Charity Events• Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. You may also have experience in the following: IT Support, IT Administrator, IT Technician, Support Technician, Junior IT Technician, Customer Success Analyst, Customer Experience Analyst, Customer Support Analyst, Helpdesk Engineer, Technical Support Analyst, Technical Helpdesk Analyst, Customer Service Analyst, Technical Customer Support Engineer, Technical Support, Data Helpdesk Analyst, Data Support, Business Analyst. REF-
IT Helpdesk Technician / Technical Support Engineer who has some experience handling first line / second line service desk tickets and good troubleshooting skills with a logical approach to handling support requests is required for a well-established company based in Nottingham, Nottinghamshire, East Midlands. SALARY: £23,000 - £25,000 per annum (Depending on Experience) + Generous Benefits (see below) LOCATION: Nottingham, Nottinghamshire, East Midlands (100% Office Based) JOB TYPE: Full-Time, Permanent WORKING HOURS: Providing seasonal help desk cover from 6am - 5pm on a rota basis JOB OVERVIEW We have a fantastic new job opportunity for an IT Helpdesk Technician / Technical Support Engineerwho has some experience handling first line / service desk tickets and good troubleshooting skills with a logical approach to handling support requests. Working as the IT Helpdesk Technician / Technical Support Engineer you will join the Service Desk Team in providing direct support to the 400+ office staff and remote users. As the IT Helpdesk Technician / Technical Support Engineer you will provide remote and deskside support which will involve logging tickets, configuring hardware and software and troubleshooting PC and Laptop issues. Tickets are resolved through in-person technology management, phone and ticket system methods of support. ABOUT THE COMPANY The Company is a leading supplier of agronomy advice, seed, crop protection products and precision farming services. Working in partnership with arable, fruit, vegetable, horticultural and amenity sectors, the Company is committed to helping customers manage their businesses more efficiently and more profitably. They are dedicated to the company purpose - releasing agronomic potential. With roots originating more than 60 years ago, the Company offers a unique blend of local experience, research-based expertise, customer-based knowledge and trusted relationships; practicing values of honesty, integrity and fairness across all aspects of the business. The Company also embraces care for the wider environment, with an understanding of the important role now played by all those who manage the land, through a range of dedicated initiatives. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Your duties as the IT Helpdesk Technician / Technical Support Engineer include: Support remote and office -based workers with daily IT issues and faults Office / Depot technology (e.g. printing, meeting rooms, LAN etc) Print services (office/depot and home) End user hardware lifecycle (procurement, provision, asset management, disposal) User management (joiners, leavers, movers) Desktop operating system lifecycle Office 365 and other core apps Software provision and licence management Mobile device management Mobile and Fixed Voice Configure, build and ship IT hardware to replace faulty units or for new starters Assist in the tracking of hardware and software assets Responsible for (as part of team) responding to IT Help desk tickets Handling user support queries (including 1st line support) Providing seasonal helpdesk cover from 6am to 5pm on a rota basis Maintain security and confidentiality at all times CANDIDATE REQUIREMENTS The right candidate for the position will have a keen interest in IT and technology, awareness of current IT trends and best practices as well as a familiarity with the following systems: Windows 10/11, Windows Server, iOS and Android Active Directory Microsoft 365 Hardware fault diagnosis Hardware system building Basic IT purchasing Asset management Multifactor authentication methods Cloud services COMPANY BENEFITS Competitive Salary Annual bonus 25 days annual leave plus 8 days bank holidays Private healthcare Pension scheme including salary sacrifice option TELUS Health (Formerly LifeWorks) employee assistance programme Bike to work Company eye care Employee discounts Continuous personal development opportunities HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P11955 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Nottingham, Nottinghamshire, East Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Mar 28, 2024
Full time
IT Helpdesk Technician / Technical Support Engineer who has some experience handling first line / second line service desk tickets and good troubleshooting skills with a logical approach to handling support requests is required for a well-established company based in Nottingham, Nottinghamshire, East Midlands. SALARY: £23,000 - £25,000 per annum (Depending on Experience) + Generous Benefits (see below) LOCATION: Nottingham, Nottinghamshire, East Midlands (100% Office Based) JOB TYPE: Full-Time, Permanent WORKING HOURS: Providing seasonal help desk cover from 6am - 5pm on a rota basis JOB OVERVIEW We have a fantastic new job opportunity for an IT Helpdesk Technician / Technical Support Engineerwho has some experience handling first line / service desk tickets and good troubleshooting skills with a logical approach to handling support requests. Working as the IT Helpdesk Technician / Technical Support Engineer you will join the Service Desk Team in providing direct support to the 400+ office staff and remote users. As the IT Helpdesk Technician / Technical Support Engineer you will provide remote and deskside support which will involve logging tickets, configuring hardware and software and troubleshooting PC and Laptop issues. Tickets are resolved through in-person technology management, phone and ticket system methods of support. ABOUT THE COMPANY The Company is a leading supplier of agronomy advice, seed, crop protection products and precision farming services. Working in partnership with arable, fruit, vegetable, horticultural and amenity sectors, the Company is committed to helping customers manage their businesses more efficiently and more profitably. They are dedicated to the company purpose - releasing agronomic potential. With roots originating more than 60 years ago, the Company offers a unique blend of local experience, research-based expertise, customer-based knowledge and trusted relationships; practicing values of honesty, integrity and fairness across all aspects of the business. The Company also embraces care for the wider environment, with an understanding of the important role now played by all those who manage the land, through a range of dedicated initiatives. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Your duties as the IT Helpdesk Technician / Technical Support Engineer include: Support remote and office -based workers with daily IT issues and faults Office / Depot technology (e.g. printing, meeting rooms, LAN etc) Print services (office/depot and home) End user hardware lifecycle (procurement, provision, asset management, disposal) User management (joiners, leavers, movers) Desktop operating system lifecycle Office 365 and other core apps Software provision and licence management Mobile device management Mobile and Fixed Voice Configure, build and ship IT hardware to replace faulty units or for new starters Assist in the tracking of hardware and software assets Responsible for (as part of team) responding to IT Help desk tickets Handling user support queries (including 1st line support) Providing seasonal helpdesk cover from 6am to 5pm on a rota basis Maintain security and confidentiality at all times CANDIDATE REQUIREMENTS The right candidate for the position will have a keen interest in IT and technology, awareness of current IT trends and best practices as well as a familiarity with the following systems: Windows 10/11, Windows Server, iOS and Android Active Directory Microsoft 365 Hardware fault diagnosis Hardware system building Basic IT purchasing Asset management Multifactor authentication methods Cloud services COMPANY BENEFITS Competitive Salary Annual bonus 25 days annual leave plus 8 days bank holidays Private healthcare Pension scheme including salary sacrifice option TELUS Health (Formerly LifeWorks) employee assistance programme Bike to work Company eye care Employee discounts Continuous personal development opportunities HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P11955 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Nottingham, Nottinghamshire, East Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Employer description: Krome Technologies are a technically strong, service centric technology consultancy, focused on delivering end to end infrastructure solutions. Overview: We are now looking for an eager candidate to join us as an apprentice. The role: You will be responsible for supporting and maintaining clients IT systems and providing efficient desktop support to all business users.Using technical knowledge to resolve any IT related faults quickly and efficiently You will complete a broad range of queries, including how to set up an email account to system diagnostics, as well as assisting with general maintenance of all IT related hardware/software. Whilst the helpdesk is based at the Krome head office in Chertsey, from time to time technicians will be required to work at a client's sites on a secondment basis. Whilst working at client sites the technician will assume the normal hours of business for that client. These are the operational tasks you will be responsible for on a day-to-day basis. You may occasionally be asked to perform tasks outside of this list but within your job role remit. Support Services (Remote) Provide remote technical support to clients in line with contractual SLA's Update clients with work completed and include billable time Billable time shown within ITSM tool Managing return and repair process for equipment returned to Krome offices Creating and managing of support tickets Support Services (Secondment) Assisting Senior teams with project work Updating Service Delivery team on progress of work Managing project tickets and include billable time What we are looking for: Essential skills, experience, and abilities: Previous experience in a similar role and/or relevant IT qualification Technological knowledge Analytical thinking/problem solving Computer networking Installation and decommission You will be required to travel to different site visits - travel costs will be covered by the Business. Some clients will require that you are DBS cleared and that you have the certificate with you at all times as proof of compliance. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Hours can vary (details will be confirmed upon interview). Days will be Monday - Friday. Benefits: Flexible Annual Leave package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Private Medical Insurance (applicable after 5 years' service) Learning and Development programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am - 9am Mon to Fri) Complimentary Tea/Coffee and fresh fruit available All-day Fully stocked beer/wine fridge for Friday after work drinks Discounted corporate gym membership Cycle to work scheme Shower facilities Free private car park Staff break out room with pool table Modern, open plan, office environment Quarterly company-funded social events Company-funded (Voluntary) participation in our charity events Electric vehicle charging points are available at our Chertsey Head Office Inclusion & Diversity Equal-opportunity employer: We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression or veteran status. Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 28, 2024
Full time
Employer description: Krome Technologies are a technically strong, service centric technology consultancy, focused on delivering end to end infrastructure solutions. Overview: We are now looking for an eager candidate to join us as an apprentice. The role: You will be responsible for supporting and maintaining clients IT systems and providing efficient desktop support to all business users.Using technical knowledge to resolve any IT related faults quickly and efficiently You will complete a broad range of queries, including how to set up an email account to system diagnostics, as well as assisting with general maintenance of all IT related hardware/software. Whilst the helpdesk is based at the Krome head office in Chertsey, from time to time technicians will be required to work at a client's sites on a secondment basis. Whilst working at client sites the technician will assume the normal hours of business for that client. These are the operational tasks you will be responsible for on a day-to-day basis. You may occasionally be asked to perform tasks outside of this list but within your job role remit. Support Services (Remote) Provide remote technical support to clients in line with contractual SLA's Update clients with work completed and include billable time Billable time shown within ITSM tool Managing return and repair process for equipment returned to Krome offices Creating and managing of support tickets Support Services (Secondment) Assisting Senior teams with project work Updating Service Delivery team on progress of work Managing project tickets and include billable time What we are looking for: Essential skills, experience, and abilities: Previous experience in a similar role and/or relevant IT qualification Technological knowledge Analytical thinking/problem solving Computer networking Installation and decommission You will be required to travel to different site visits - travel costs will be covered by the Business. Some clients will require that you are DBS cleared and that you have the certificate with you at all times as proof of compliance. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Hours can vary (details will be confirmed upon interview). Days will be Monday - Friday. Benefits: Flexible Annual Leave package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Private Medical Insurance (applicable after 5 years' service) Learning and Development programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am - 9am Mon to Fri) Complimentary Tea/Coffee and fresh fruit available All-day Fully stocked beer/wine fridge for Friday after work drinks Discounted corporate gym membership Cycle to work scheme Shower facilities Free private car park Staff break out room with pool table Modern, open plan, office environment Quarterly company-funded social events Company-funded (Voluntary) participation in our charity events Electric vehicle charging points are available at our Chertsey Head Office Inclusion & Diversity Equal-opportunity employer: We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression or veteran status. Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
2nd Line Support Managed Services Provider Edinburgh Based IT Engineer - Edinburgh - Up to £30K - Office Based The Company: Well-known and respected Managed Services Provider who are renowned for training and developing emerging talent. They have offices centrally within Edinburgh and would prefer a candidate that enjoys spending the majority of the week in the office with their colleagues. Culture: The client offers a fun and collaborative environment where colleagues are encouraged to share and help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun space where you are encouraged to bring your full sell to work filled with nights out, team holidays, pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk / service desk space with the ability to support up to the second line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Azure AD Basic Networking SharePoint If you are interested in the role and would like more information, please reach out to John on /
Mar 27, 2024
Full time
2nd Line Support Managed Services Provider Edinburgh Based IT Engineer - Edinburgh - Up to £30K - Office Based The Company: Well-known and respected Managed Services Provider who are renowned for training and developing emerging talent. They have offices centrally within Edinburgh and would prefer a candidate that enjoys spending the majority of the week in the office with their colleagues. Culture: The client offers a fun and collaborative environment where colleagues are encouraged to share and help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun space where you are encouraged to bring your full sell to work filled with nights out, team holidays, pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk / service desk space with the ability to support up to the second line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Azure AD Basic Networking SharePoint If you are interested in the role and would like more information, please reach out to John on /
IT Support Engineer Folkestone, Kent Up to £29,000 + Excellent Prospects CV Screen is recruiting for an IT Support Engineer for a leading MSP company based near Folkestone, Kent. This is a great opportunity to join a supportive growing team to install and support a wide range of servers and networks. You must be able to drive for this role as you may be required to visit site on occasions in the Kent area. DUTIES & RESPONSIBILITIES: Provide telephone, remote and in house support starting with raising a ticket, qualifying incidents/requests, and hand onto first leading to second line support. In time, taking on more direct responsibilities as appropriate. Provide office-based configuration of hardware and software for new build PCs, prepping them for site install. Carrying out office duties such as receiving deliveries and helping the team, but also attending client site for projects To assist with installs and network deployments. REQUIRED SKILLS The IT Support Engineer will have the majority of the following experience: Ideally 18 months+ experience in an IT Support Role A full UK driving license A good understanding of Windows Servers, Office 365 and Exchange. Any knowledge of Azure would be desirable. Good understanding of TCP/IP Networking and experience with DHCP, DNS, VPN Knowledge of Firewalls and Switches, Routers Experience working in an MSP would be desirable SALARY: Basic salary up to £29,000Benefits include: Company pension On-site parking Private medical insurance LOCATION Folkestone, Kent office based. Commute from Ashford, Kingsnorth, Bethersden, Sevington TO APPLY: Please send your CV to Skye McLellan at CV Screen in strict confidence or call Skye for more details. CV Screen is the Recruitment Agency managing this vacancy. ALTERNATE TITLES 1st Line Support Engineer Service Desk Analyst Helpdesk Support Analyst IT Field Engineer Systems Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website.
Mar 27, 2024
Full time
IT Support Engineer Folkestone, Kent Up to £29,000 + Excellent Prospects CV Screen is recruiting for an IT Support Engineer for a leading MSP company based near Folkestone, Kent. This is a great opportunity to join a supportive growing team to install and support a wide range of servers and networks. You must be able to drive for this role as you may be required to visit site on occasions in the Kent area. DUTIES & RESPONSIBILITIES: Provide telephone, remote and in house support starting with raising a ticket, qualifying incidents/requests, and hand onto first leading to second line support. In time, taking on more direct responsibilities as appropriate. Provide office-based configuration of hardware and software for new build PCs, prepping them for site install. Carrying out office duties such as receiving deliveries and helping the team, but also attending client site for projects To assist with installs and network deployments. REQUIRED SKILLS The IT Support Engineer will have the majority of the following experience: Ideally 18 months+ experience in an IT Support Role A full UK driving license A good understanding of Windows Servers, Office 365 and Exchange. Any knowledge of Azure would be desirable. Good understanding of TCP/IP Networking and experience with DHCP, DNS, VPN Knowledge of Firewalls and Switches, Routers Experience working in an MSP would be desirable SALARY: Basic salary up to £29,000Benefits include: Company pension On-site parking Private medical insurance LOCATION Folkestone, Kent office based. Commute from Ashford, Kingsnorth, Bethersden, Sevington TO APPLY: Please send your CV to Skye McLellan at CV Screen in strict confidence or call Skye for more details. CV Screen is the Recruitment Agency managing this vacancy. ALTERNATE TITLES 1st Line Support Engineer Service Desk Analyst Helpdesk Support Analyst IT Field Engineer Systems Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website.
Role: ICT Technician Salary: 28k ( Pro-Rata ) - 26K Location: Ascot Location: On site Hours of Work: 08:30 - 16:30 Monday to Friday Term Time Only + 4 Weeks (39+4 = 43 weeks). Salary: £26K (£28k pro rata Term-Time Plus Four Weeks (39+4 weeks) Holiday: Pro-rata of 33 days per annum (27.28 days at pro-rata) Holidays to be taken within school break Summary: This is an exciting opportunity to join our national ICT Managed Services team. The job is to provide first and second-line hardware and software support, asset management, general ICT administration and other ICT facility services as a member of a customer-site-based team. The team's function will be to provide staff and pupil support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Client Devices and Software. Key Responsibilities: Provide professional first and second-line technical advisory, diagnostic and repair support services to academy users within a Service Desk environment, via telephone, web, email and face-to-face during the service window. Provide a professional and effective second-line remote network monitoring and management service within an academy environment. Where necessary and directed to do so, attend desk-side to resolve support issues and assist with the technical development of the academy's ICT environment. Report and manage any incident that requires the services of a third-party organisation or our third-line support team. Ensure all problems identified whilst performing Service Desk duties are recorded and updated on the helpdesk system so the user is kept fully up to date with the status of each ongoing incident and problem. Ensure that the escalation process is adhered to in all appropriate cases and that the Systems Administrator and where required, the school, are fully updated on the status of all ongoing problems and escalations. Action any asset changes in compliance with the Change Management Procedure. Provide an effective communications interface between the academy and the various groups within the company. Monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed service levels. Assist the Network Manager by carrying out reasonable requests for additional duties, as and when required. Make recommendations on potential improvements to working practices and performance to improve service levels and overall customer satisfaction. Keep the working area clean and tidy at all times. Be prepared to work outside of normal working hours at short notice to resolve issues affecting systems availability or to complete project work. To complete ad-hoc duties and tasks allocated by line management from time to time. To complete additional ad-hoc and scheduled project work, as required. Applicants will need to pass an enhanced DBS check. Key Skills/Experience: Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory. Good understanding of TCP/IP, DNS, DHCP and VPN's. CompTia A+ Certified. Desirable Criteria: CompTia N+ or S+. ITIL V4 foundation Knowledge of Apple Mac IOS and managing an Apple Mac network environment. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Mar 27, 2024
Full time
Role: ICT Technician Salary: 28k ( Pro-Rata ) - 26K Location: Ascot Location: On site Hours of Work: 08:30 - 16:30 Monday to Friday Term Time Only + 4 Weeks (39+4 = 43 weeks). Salary: £26K (£28k pro rata Term-Time Plus Four Weeks (39+4 weeks) Holiday: Pro-rata of 33 days per annum (27.28 days at pro-rata) Holidays to be taken within school break Summary: This is an exciting opportunity to join our national ICT Managed Services team. The job is to provide first and second-line hardware and software support, asset management, general ICT administration and other ICT facility services as a member of a customer-site-based team. The team's function will be to provide staff and pupil support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Client Devices and Software. Key Responsibilities: Provide professional first and second-line technical advisory, diagnostic and repair support services to academy users within a Service Desk environment, via telephone, web, email and face-to-face during the service window. Provide a professional and effective second-line remote network monitoring and management service within an academy environment. Where necessary and directed to do so, attend desk-side to resolve support issues and assist with the technical development of the academy's ICT environment. Report and manage any incident that requires the services of a third-party organisation or our third-line support team. Ensure all problems identified whilst performing Service Desk duties are recorded and updated on the helpdesk system so the user is kept fully up to date with the status of each ongoing incident and problem. Ensure that the escalation process is adhered to in all appropriate cases and that the Systems Administrator and where required, the school, are fully updated on the status of all ongoing problems and escalations. Action any asset changes in compliance with the Change Management Procedure. Provide an effective communications interface between the academy and the various groups within the company. Monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed service levels. Assist the Network Manager by carrying out reasonable requests for additional duties, as and when required. Make recommendations on potential improvements to working practices and performance to improve service levels and overall customer satisfaction. Keep the working area clean and tidy at all times. Be prepared to work outside of normal working hours at short notice to resolve issues affecting systems availability or to complete project work. To complete ad-hoc duties and tasks allocated by line management from time to time. To complete additional ad-hoc and scheduled project work, as required. Applicants will need to pass an enhanced DBS check. Key Skills/Experience: Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory. Good understanding of TCP/IP, DNS, DHCP and VPN's. CompTia A+ Certified. Desirable Criteria: CompTia N+ or S+. ITIL V4 foundation Knowledge of Apple Mac IOS and managing an Apple Mac network environment. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Technical Support Analyst / 2nd Line Support UK - Remote £Competitive Salary We have a fantastic opportunity for a customer-focused and technically minded Technical Support Analyst to join our iSAMS Technical Support team. This role is important as you will be working alongside a team of analysts to deliver a high quality, proactive second-line technical application support service to new and existing customers of iSAMS. You will help support the smooth and timely delivery of all areas of service as defined by the Service Level Agreement and Service Desk policies and procedures to ensure a high-quality response. Responsibilities Ensuring that the Service Desk logging system is constantly monitored, ensuring all incidents and requests are resolved or triaged within SLAs and KPIs Utilising remote access technology, knowledge sources and diagnostic tools to either resolve or triage tickets to other iSAMS teams or 3rd party suppliers Monitoring call flow and raising awareness to the relevant teams when required e.g. when there are high volumes Identifying repetitive incidents to raise awareness to the relevant teams by supplying precise and accurate information. Providing support to Customer Support Analysts Dealing with non-technical 'How To' type queries as required Assisting in maintaining accurate information to reduce impact on the Service Desk such as technical information for support forums and bulletin boards. Accurately updating any client information in the Service Desk logging system Regularly auditing the Service Desk logging system to ensure that tickets are effectively managed and to confirm that information held is accurate and relevant. Participating in team projects that enhances the quality and efficiency of the support service and continual development and learning activities within the team. Reviewing internal procedures on a regular basis to ensure that they are up-to-date and accurate proposing alterations and changes where necessary. Maintaining one or more information systems to ensure the highest quality and accuracy of data collation Training new and existing members of the iSAMS Team with the use of iSAMS as required Maintaining a good understanding of iSAMS product and keep up to date with system developments Knowledge and Experience Previous experience of working in a Service Desk/Helpdesk/ Support environment at 2nd line level including experience of managing incidents through to resolution or escalation and working within SLAs Experience of debugging web-based applications. Solid knowledge of SQL using MS SQL Management Studio Experience of coding, preferably in ASP.NET (C#). Sound knowledge of IT systems, network configuration, major applications and desktop support Previous experience in a customer service role - experience of dealing directly with clients/customers Experience of using a call logging system Solid understanding incident management and ITIL principles Excellent attention to detail Strong communication skills both written and verbal Self-motivated team player Ability to work with little supervision Ability to diagnose and investigate issues Strong analytical skills Excellent organisational skills Please note:We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible. For UK candidates only:Please note we are only able to accept candidates that are permanent UK residents or have proven permanent right to work in the UK.
Mar 27, 2024
Full time
Technical Support Analyst / 2nd Line Support UK - Remote £Competitive Salary We have a fantastic opportunity for a customer-focused and technically minded Technical Support Analyst to join our iSAMS Technical Support team. This role is important as you will be working alongside a team of analysts to deliver a high quality, proactive second-line technical application support service to new and existing customers of iSAMS. You will help support the smooth and timely delivery of all areas of service as defined by the Service Level Agreement and Service Desk policies and procedures to ensure a high-quality response. Responsibilities Ensuring that the Service Desk logging system is constantly monitored, ensuring all incidents and requests are resolved or triaged within SLAs and KPIs Utilising remote access technology, knowledge sources and diagnostic tools to either resolve or triage tickets to other iSAMS teams or 3rd party suppliers Monitoring call flow and raising awareness to the relevant teams when required e.g. when there are high volumes Identifying repetitive incidents to raise awareness to the relevant teams by supplying precise and accurate information. Providing support to Customer Support Analysts Dealing with non-technical 'How To' type queries as required Assisting in maintaining accurate information to reduce impact on the Service Desk such as technical information for support forums and bulletin boards. Accurately updating any client information in the Service Desk logging system Regularly auditing the Service Desk logging system to ensure that tickets are effectively managed and to confirm that information held is accurate and relevant. Participating in team projects that enhances the quality and efficiency of the support service and continual development and learning activities within the team. Reviewing internal procedures on a regular basis to ensure that they are up-to-date and accurate proposing alterations and changes where necessary. Maintaining one or more information systems to ensure the highest quality and accuracy of data collation Training new and existing members of the iSAMS Team with the use of iSAMS as required Maintaining a good understanding of iSAMS product and keep up to date with system developments Knowledge and Experience Previous experience of working in a Service Desk/Helpdesk/ Support environment at 2nd line level including experience of managing incidents through to resolution or escalation and working within SLAs Experience of debugging web-based applications. Solid knowledge of SQL using MS SQL Management Studio Experience of coding, preferably in ASP.NET (C#). Sound knowledge of IT systems, network configuration, major applications and desktop support Previous experience in a customer service role - experience of dealing directly with clients/customers Experience of using a call logging system Solid understanding incident management and ITIL principles Excellent attention to detail Strong communication skills both written and verbal Self-motivated team player Ability to work with little supervision Ability to diagnose and investigate issues Strong analytical skills Excellent organisational skills Please note:We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible. For UK candidates only:Please note we are only able to accept candidates that are permanent UK residents or have proven permanent right to work in the UK.
100% IT Recruitment Ltd
High Wycombe, Buckinghamshire
IT Support Engineer High Wycombe £22,000 to £25,000 This is a fantastic opportunity for you, an IT Support Engineer, 1st Line / 2nd line support engineer to join a thriving IT Support Company based in High Wycombe. This position will suit you if you are a Desktop Support Engineer or IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer from an IT Managed Service company or from an IT Dept. You will be responsible for providing telephone, remote support and going out to customer sites around the High Wycombe area. You should therefore have: Desktop Support Skills Windows through to 10, MS Office Exchange / Active Directory Server support / administration Full UK Driving License You will be acting as the IT dept. for small to medium sized businesses and so you need to be confident across all day to day areas of IT. As the IT Support Engineer, you must also have excellent customer skills and can talk to non-technical people about their IT issues in a friendly and patient manner. This position will go quickly so if you are an IT Support Engineer, 1st Line, 2nd line, second line, Desktop Support, Helpdesk Engineer, Service Desk or Technical Support Engineer and based in or around High Wycombe and have a full driving license, please send your CV to me today.
Mar 27, 2024
Full time
IT Support Engineer High Wycombe £22,000 to £25,000 This is a fantastic opportunity for you, an IT Support Engineer, 1st Line / 2nd line support engineer to join a thriving IT Support Company based in High Wycombe. This position will suit you if you are a Desktop Support Engineer or IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer from an IT Managed Service company or from an IT Dept. You will be responsible for providing telephone, remote support and going out to customer sites around the High Wycombe area. You should therefore have: Desktop Support Skills Windows through to 10, MS Office Exchange / Active Directory Server support / administration Full UK Driving License You will be acting as the IT dept. for small to medium sized businesses and so you need to be confident across all day to day areas of IT. As the IT Support Engineer, you must also have excellent customer skills and can talk to non-technical people about their IT issues in a friendly and patient manner. This position will go quickly so if you are an IT Support Engineer, 1st Line, 2nd line, second line, Desktop Support, Helpdesk Engineer, Service Desk or Technical Support Engineer and based in or around High Wycombe and have a full driving license, please send your CV to me today.
Role: ICT Technician Salary: 28k ( Pro-Rata ) - 26K Location: Ascot Location: On site Hours of Work: 08:30 - 16:30 Monday to Friday Term Time Only + 4 Weeks (39+4 = 43 weeks). Salary: 26K ( 28k pro rata Term-Time Plus Four Weeks (39+4 weeks) Holiday: Pro-rata of 33 days per annum (27.28 days at pro-rata) Holidays to be taken within school break Summary: This is an exciting opportunity to join our national ICT Managed Services team. The job is to provide first and second-line hardware and software support, asset management, general ICT administration and other ICT facility services as a member of a customer-site-based team. The team's function will be to provide staff and pupil support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Client Devices and Software. Key Responsibilities: Provide professional first and second-line technical advisory, diagnostic and repair support services to academy users within a Service Desk environment, via telephone, web, email and face-to-face during the service window. Provide a professional and effective second-line remote network monitoring and management service within an academy environment. Where necessary and directed to do so, attend desk-side to resolve support issues and assist with the technical development of the academy's ICT environment. Report and manage any incident that requires the services of a third-party organisation or our third-line support team. Ensure all problems identified whilst performing Service Desk duties are recorded and updated on the helpdesk system so the user is kept fully up to date with the status of each ongoing incident and problem. Ensure that the escalation process is adhered to in all appropriate cases and that the Systems Administrator and where required, the school, are fully updated on the status of all ongoing problems and escalations. Action any asset changes in compliance with the Change Management Procedure. Provide an effective communications interface between the academy and the various groups within the company. Monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed service levels. Assist the Network Manager by carrying out reasonable requests for additional duties, as and when required. Make recommendations on potential improvements to working practices and performance to improve service levels and overall customer satisfaction. Keep the working area clean and tidy at all times. Be prepared to work outside of normal working hours at short notice to resolve issues affecting systems availability or to complete project work. To complete ad-hoc duties and tasks allocated by line management from time to time. To complete additional ad-hoc and scheduled project work, as required. Applicants will need to pass an enhanced DBS check. Key Skills/Experience: Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory. Good understanding of TCP/IP, DNS, DHCP and VPN's. CompTia A+ Certified. Desirable Criteria: CompTia N+ or S+. ITIL V4 foundation Knowledge of Apple Mac IOS and managing an Apple Mac network environment. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Mar 27, 2024
Full time
Role: ICT Technician Salary: 28k ( Pro-Rata ) - 26K Location: Ascot Location: On site Hours of Work: 08:30 - 16:30 Monday to Friday Term Time Only + 4 Weeks (39+4 = 43 weeks). Salary: 26K ( 28k pro rata Term-Time Plus Four Weeks (39+4 weeks) Holiday: Pro-rata of 33 days per annum (27.28 days at pro-rata) Holidays to be taken within school break Summary: This is an exciting opportunity to join our national ICT Managed Services team. The job is to provide first and second-line hardware and software support, asset management, general ICT administration and other ICT facility services as a member of a customer-site-based team. The team's function will be to provide staff and pupil support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Client Devices and Software. Key Responsibilities: Provide professional first and second-line technical advisory, diagnostic and repair support services to academy users within a Service Desk environment, via telephone, web, email and face-to-face during the service window. Provide a professional and effective second-line remote network monitoring and management service within an academy environment. Where necessary and directed to do so, attend desk-side to resolve support issues and assist with the technical development of the academy's ICT environment. Report and manage any incident that requires the services of a third-party organisation or our third-line support team. Ensure all problems identified whilst performing Service Desk duties are recorded and updated on the helpdesk system so the user is kept fully up to date with the status of each ongoing incident and problem. Ensure that the escalation process is adhered to in all appropriate cases and that the Systems Administrator and where required, the school, are fully updated on the status of all ongoing problems and escalations. Action any asset changes in compliance with the Change Management Procedure. Provide an effective communications interface between the academy and the various groups within the company. Monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed service levels. Assist the Network Manager by carrying out reasonable requests for additional duties, as and when required. Make recommendations on potential improvements to working practices and performance to improve service levels and overall customer satisfaction. Keep the working area clean and tidy at all times. Be prepared to work outside of normal working hours at short notice to resolve issues affecting systems availability or to complete project work. To complete ad-hoc duties and tasks allocated by line management from time to time. To complete additional ad-hoc and scheduled project work, as required. Applicants will need to pass an enhanced DBS check. Key Skills/Experience: Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory. Good understanding of TCP/IP, DNS, DHCP and VPN's. CompTia A+ Certified. Desirable Criteria: CompTia N+ or S+. ITIL V4 foundation Knowledge of Apple Mac IOS and managing an Apple Mac network environment. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
IT Support Engineer High Wycombe 22,000 to 25,000 This is a fantastic opportunity for you, an IT Support Engineer, 1st Line / 2nd line support engineer to join a thriving IT Support Company based in High Wycombe. This position will suit you if you are a Desktop Support Engineer or IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer from an IT Managed Service company or from an IT Dept. You will be responsible for providing telephone, remote support and going out to customer sites around the High Wycombe area. You should therefore have: Desktop Support Skills Windows through to 10, MS Office Exchange / Active Directory Server support / administration Full UK Driving License You will be acting as the IT dept. for small to medium sized businesses and so you need to be confident across all day to day areas of IT. As the IT Support Engineer, you must also have excellent customer skills and can talk to non-technical people about their IT issues in a friendly and patient manner. This position will go quickly so if you are an IT Support Engineer, 1st Line, 2nd line, second line, Desktop Support, Helpdesk Engineer, Service Desk or Technical Support Engineer and based in or around High Wycombe and have a full driving license, please send your CV to me today.
Mar 27, 2024
Full time
IT Support Engineer High Wycombe 22,000 to 25,000 This is a fantastic opportunity for you, an IT Support Engineer, 1st Line / 2nd line support engineer to join a thriving IT Support Company based in High Wycombe. This position will suit you if you are a Desktop Support Engineer or IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer from an IT Managed Service company or from an IT Dept. You will be responsible for providing telephone, remote support and going out to customer sites around the High Wycombe area. You should therefore have: Desktop Support Skills Windows through to 10, MS Office Exchange / Active Directory Server support / administration Full UK Driving License You will be acting as the IT dept. for small to medium sized businesses and so you need to be confident across all day to day areas of IT. As the IT Support Engineer, you must also have excellent customer skills and can talk to non-technical people about their IT issues in a friendly and patient manner. This position will go quickly so if you are an IT Support Engineer, 1st Line, 2nd line, second line, Desktop Support, Helpdesk Engineer, Service Desk or Technical Support Engineer and based in or around High Wycombe and have a full driving license, please send your CV to me today.
IT Support Technician - Office basedSutton in Ashfieldc£26k We have an excellent opportunity for an experienced IT Support technician to join a great company based in Nottinghamshire that offers a lovely working environment and great benefits. This is an office-based role and remote working is not an option. This is an opportunity to really make the role your own and develop as much within the role as you wish. The role of IT Support Technician will involve: Providing support to internal staff members and being point of contact for error reporting via an IT ticketing system. Day to day support of internal users on hardware, software, and systems issues. Installing and configuring computer hardware operating systems and applications Talking employees through basic password resets, lock outs and setting up new users Escalating complex technical issues to senior IT Team and dealing with third party support Ensure security systems and servers are up to date, maintaining ensuring backups are completed. Monitoring and maintaining computer and operating systems and networks carrying out planned preventative systems maintenance and updates. Keeping up- to date with the latest technology and systems as required Attending meetings as required The ideal candidate for role of IT Support Technician will have: 1st / 2nd line support experience and technical problem solving / troubleshooting abilities. An excellent understanding and experience of PC Set ups and installations. Experience of MS Operating systems and Office 365 applications Experience of CRM Systems and SQL and advantage Excellent customer service and the ability to liaise with staff at all levels. The willingness to work on all levels of IT issues both hard and software Do not miss out apply now Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team Keyworks for this role: IT Support / IT Helpdesk / IT Technician / Hardware Support / Software Support / 1st Line support / IT Support Technician / 2nd Line Support / 3rd Line support / IT Engineer / First line support / second line support INDHP
Mar 26, 2024
Full time
IT Support Technician - Office basedSutton in Ashfieldc£26k We have an excellent opportunity for an experienced IT Support technician to join a great company based in Nottinghamshire that offers a lovely working environment and great benefits. This is an office-based role and remote working is not an option. This is an opportunity to really make the role your own and develop as much within the role as you wish. The role of IT Support Technician will involve: Providing support to internal staff members and being point of contact for error reporting via an IT ticketing system. Day to day support of internal users on hardware, software, and systems issues. Installing and configuring computer hardware operating systems and applications Talking employees through basic password resets, lock outs and setting up new users Escalating complex technical issues to senior IT Team and dealing with third party support Ensure security systems and servers are up to date, maintaining ensuring backups are completed. Monitoring and maintaining computer and operating systems and networks carrying out planned preventative systems maintenance and updates. Keeping up- to date with the latest technology and systems as required Attending meetings as required The ideal candidate for role of IT Support Technician will have: 1st / 2nd line support experience and technical problem solving / troubleshooting abilities. An excellent understanding and experience of PC Set ups and installations. Experience of MS Operating systems and Office 365 applications Experience of CRM Systems and SQL and advantage Excellent customer service and the ability to liaise with staff at all levels. The willingness to work on all levels of IT issues both hard and software Do not miss out apply now Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team Keyworks for this role: IT Support / IT Helpdesk / IT Technician / Hardware Support / Software Support / 1st Line support / IT Support Technician / 2nd Line Support / 3rd Line support / IT Engineer / First line support / second line support INDHP