£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Proactive Maintenance Lead / 2nd / 3rd Line Support Location: Maidstone S alary: Up to £36k, Depending on Experience Does Proactive Maintenance interest you? Would you like to progress your Cyber Security Skills? Would you like a role that will progress to managing your own small team? We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape. Key Responsibilities: System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture. Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives. Essential Skills and Experience: Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support. Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols. Skilled in Microsoft Windows environments, Active Directory, and cloud technologies. Proven track record of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred). An enthusiastic approach towards automating tasks and self-study on the latest technologies. A keen interest in all areas of Cyber Security, with a desire to develop expertise. Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently. This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you
Apr 17, 2024
Full time
Proactive Maintenance Lead / 2nd / 3rd Line Support Location: Maidstone S alary: Up to £36k, Depending on Experience Does Proactive Maintenance interest you? Would you like to progress your Cyber Security Skills? Would you like a role that will progress to managing your own small team? We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape. Key Responsibilities: System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture. Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives. Essential Skills and Experience: Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support. Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols. Skilled in Microsoft Windows environments, Active Directory, and cloud technologies. Proven track record of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred). An enthusiastic approach towards automating tasks and self-study on the latest technologies. A keen interest in all areas of Cyber Security, with a desire to develop expertise. Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently. This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you
Network Engineer £40,000 - £45,000 Full Time / Permanent Birmingham / Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer / Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 17, 2024
Full time
Network Engineer £40,000 - £45,000 Full Time / Permanent Birmingham / Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer / Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Desk Engineer Opportunity for a Service Desk Engineer to join a growing business in Stockton! You will be providing first class support across their diverse portfolio of clients. Salary up to £24,000 depending on experience. Apply online or contact Nathan Finlay via / Who we are: We provide bespoke advice and support to our client base to improve IT systems and infrastructure to improve efficiency and productivity. We're looking for someone to join us on our exciting journey who shares our values in providing first class support. Benefits: Learning and development opportunities. Parking on-site. Private healthcare. Additional annual leave per year employed. What will you be doing? As a Service Desk Engineer you will be the first point of contact for our clients. You will be expected to deal with incoming technical queries. You will also be collaborating within the team of support engineers escalating and supporting 2nd and 3rd line support. Essential Skills: Experience with Microsoft OS and Server OS. Experience with MS365. A passion for technology and development. Excellent communication skills. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on . By Applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Apr 17, 2024
Full time
Service Desk Engineer Opportunity for a Service Desk Engineer to join a growing business in Stockton! You will be providing first class support across their diverse portfolio of clients. Salary up to £24,000 depending on experience. Apply online or contact Nathan Finlay via / Who we are: We provide bespoke advice and support to our client base to improve IT systems and infrastructure to improve efficiency and productivity. We're looking for someone to join us on our exciting journey who shares our values in providing first class support. Benefits: Learning and development opportunities. Parking on-site. Private healthcare. Additional annual leave per year employed. What will you be doing? As a Service Desk Engineer you will be the first point of contact for our clients. You will be expected to deal with incoming technical queries. You will also be collaborating within the team of support engineers escalating and supporting 2nd and 3rd line support. Essential Skills: Experience with Microsoft OS and Server OS. Experience with MS365. A passion for technology and development. Excellent communication skills. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on . By Applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Field Service Engineer Are you a Field Service Engineer looking for your next exciting opportunity?A brand-new position has arisen for a Field Service Engineer to join a leading manage service provider in Cambridge where you will be providing Microsoft based support across their wide range of clients. As the Field Service Engineer, you will be expected to travel to client sites 4 days a week then be based one day a week on-site in Cambridge. You will be expected to have experience of infrastructure (On-prem / cloud) as well as Office 365, Microsoft Azure and Hyper-V. This is a great opportunity for an ambitious Field Service Engineer to further develop their career. The Field Service Engineer will provide direct support to customers and colleagues whilst also having the opportunity to showcase their technical and stakeholder management skills. You will be supporting the business growth, working closely alongside the client teams in order to action and fix any tickets proving 2nd / 3rd line support, putting your Windows and Microsoft Azure knowledge into action. If you want to work for a forward thinking, collaborative organisation, then this could be the role for you. Skills required for the Field Service Engineer are: Experience of 2nd / 3rd Line Support Microsoft Azure experience Brilliant communication skills, both written and verbal Experience of working with, Office 365 and Hyper-V Exposure of working in a busy user support environment Field Service Engineer / Windows / Office 365 / 2nd Line Support / 3rd Line Support Salary: £28,000 - £34,000 per year + excellent benefits Location: St Ives, Cambridge Apply now for immediate consideration regarding this excellent opportunity! Understanding Recruitment is acting as an employment agency for this vacancy
Apr 17, 2024
Full time
Field Service Engineer Are you a Field Service Engineer looking for your next exciting opportunity?A brand-new position has arisen for a Field Service Engineer to join a leading manage service provider in Cambridge where you will be providing Microsoft based support across their wide range of clients. As the Field Service Engineer, you will be expected to travel to client sites 4 days a week then be based one day a week on-site in Cambridge. You will be expected to have experience of infrastructure (On-prem / cloud) as well as Office 365, Microsoft Azure and Hyper-V. This is a great opportunity for an ambitious Field Service Engineer to further develop their career. The Field Service Engineer will provide direct support to customers and colleagues whilst also having the opportunity to showcase their technical and stakeholder management skills. You will be supporting the business growth, working closely alongside the client teams in order to action and fix any tickets proving 2nd / 3rd line support, putting your Windows and Microsoft Azure knowledge into action. If you want to work for a forward thinking, collaborative organisation, then this could be the role for you. Skills required for the Field Service Engineer are: Experience of 2nd / 3rd Line Support Microsoft Azure experience Brilliant communication skills, both written and verbal Experience of working with, Office 365 and Hyper-V Exposure of working in a busy user support environment Field Service Engineer / Windows / Office 365 / 2nd Line Support / 3rd Line Support Salary: £28,000 - £34,000 per year + excellent benefits Location: St Ives, Cambridge Apply now for immediate consideration regarding this excellent opportunity! Understanding Recruitment is acting as an employment agency for this vacancy
DK Recruitment are seeking a 2nd Line Support Engineer on behalf of our client who are a national retail organisation expanding the team. We are looking for someone to maintain and develop the functionality, understanding, use and security of company IT Solutions in a manner that best promotes the company purpose. You will be involved in the maintenance, support and reliability of the IT environment, including 365 & cloud services, infrastructure, physical & virtual servers. You will keep up to date with the latest security technology developments and emerging cyber security threats, providing future recommendation Conduct security assessments through vulnerability testing and risk analysis. Provide first line support to end users when required, logging, monitoring, escalating and resolving IT queries. Location: Plymouth (1 day per week WFH) Salary: Up to £31,000 If you are interested in this role, please click apply now or email your CV directly for immediate consideration and we will be in contact to discuss your experience and the position in more detail. DK Recruitment is acting as an Employment Agency in relation to this job vacancy.
Apr 17, 2024
Full time
DK Recruitment are seeking a 2nd Line Support Engineer on behalf of our client who are a national retail organisation expanding the team. We are looking for someone to maintain and develop the functionality, understanding, use and security of company IT Solutions in a manner that best promotes the company purpose. You will be involved in the maintenance, support and reliability of the IT environment, including 365 & cloud services, infrastructure, physical & virtual servers. You will keep up to date with the latest security technology developments and emerging cyber security threats, providing future recommendation Conduct security assessments through vulnerability testing and risk analysis. Provide first line support to end users when required, logging, monitoring, escalating and resolving IT queries. Location: Plymouth (1 day per week WFH) Salary: Up to £31,000 If you are interested in this role, please click apply now or email your CV directly for immediate consideration and we will be in contact to discuss your experience and the position in more detail. DK Recruitment is acting as an Employment Agency in relation to this job vacancy.
2nd Line Service Engineer A fantastic opportunity arisen for an 2nd Line Service Engineer to join national IT Support company based in Kings Lynn. Our client is UK's leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team we believe that a teamwork environment fosters friendship, loyalty, cooperation, and ability to create the strongest of teams! As a 2nd line engineer your role will be a mix of working on client projects and service desk escalations, On-Site Installations. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member of the team. Main Responsibilities for a 2nd Line Service Engineer: To provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible. On-site support and installation of hardware and software. To specify, recommend, provide, configure, and implement many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements. To provide mentoring and support to other members of the team. To contribute to the production of standard configurations, documentation, and procedures in order to streamline processes and produce efficiencies within the company. Building and maintaining relationships with clients. To implement technical solutions for client and internal projects. Remote monitoring client infrastructure though our RRM system About the successful 2nd Line Service Engineer: Experience of customer service, building and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. Knowledge of helpdesk/PSA/RMM systems and an ability to adapt to new software/programs. A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure. A good broad knowledge of networking technologies and concepts such as LAN/WAN, DHCP etc. What we offer in return to the successful 2nd Line Service Engineer: Monday-Friday Salary £30000 + depending on the experience 25 Days Annual Leave per year plus bank holidays. Extensive training If you are a passionate about the IT and Cyber Security and want to be part of fantastic team, please do not hesitate to contact us for more details! Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
2nd Line Service Engineer A fantastic opportunity arisen for an 2nd Line Service Engineer to join national IT Support company based in Kings Lynn. Our client is UK's leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team we believe that a teamwork environment fosters friendship, loyalty, cooperation, and ability to create the strongest of teams! As a 2nd line engineer your role will be a mix of working on client projects and service desk escalations, On-Site Installations. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member of the team. Main Responsibilities for a 2nd Line Service Engineer: To provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible. On-site support and installation of hardware and software. To specify, recommend, provide, configure, and implement many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements. To provide mentoring and support to other members of the team. To contribute to the production of standard configurations, documentation, and procedures in order to streamline processes and produce efficiencies within the company. Building and maintaining relationships with clients. To implement technical solutions for client and internal projects. Remote monitoring client infrastructure though our RRM system About the successful 2nd Line Service Engineer: Experience of customer service, building and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. Knowledge of helpdesk/PSA/RMM systems and an ability to adapt to new software/programs. A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure. A good broad knowledge of networking technologies and concepts such as LAN/WAN, DHCP etc. What we offer in return to the successful 2nd Line Service Engineer: Monday-Friday Salary £30000 + depending on the experience 25 Days Annual Leave per year plus bank holidays. Extensive training If you are a passionate about the IT and Cyber Security and want to be part of fantastic team, please do not hesitate to contact us for more details! Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Engineer (Office Based) 2nd/3rd line engineer supporting a broad range of IT issues An engaging mix of BAU support and project work Salisbury office & field based in the local area Up to 40,000 per annum A long-standing client of mine based in Salisbury are looking to add a talented 2nd/3rd line engineer to their existing team of 7 people. As an IT Support engineer you will face be customer facing dealing with both ongoing support and project work for their customers based in the local area. They are a full-service digital consultancy so offer a broad range of support including networking, cloud infrastructure, Desktop setup, Cyber security & much more meaning this role will be varied and suits a strong all-rounder. This role offers an excellent opportunity to work on a broad range of IT issues and suits a Jack of all traits type who doesn't want to be stuck in a specific niece. If you enjoy varying your knowledge in IT and want to be exposed to multiple different areas of support then this could be the perfect role for you. Key skills: Strong experience with Office 365 & AzureAD administration Desktop support and deployment experience with windows 10/11 Demonstrable network support and deployment experience Experience setting up desktop infrastructure Firewall administration, setup, configuration & troubleshooting VPN administration, setup, configuration & troubleshooting Excellent customer service and communication skills Full UK Driving license Beneficial skills: Software/application support experience Knowledge of cloud support - Azure and/or AWS Experience with project work or data migrations MSP/Digital consultancy experience Able to work in a fast-paced environment and monitor time spent on each task to charge back to the customer effectively To apply for this role or hear more please contact (url removed) or call (phone number removed). Please note candidates must be based locally and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
IT Support Engineer (Office Based) 2nd/3rd line engineer supporting a broad range of IT issues An engaging mix of BAU support and project work Salisbury office & field based in the local area Up to 40,000 per annum A long-standing client of mine based in Salisbury are looking to add a talented 2nd/3rd line engineer to their existing team of 7 people. As an IT Support engineer you will face be customer facing dealing with both ongoing support and project work for their customers based in the local area. They are a full-service digital consultancy so offer a broad range of support including networking, cloud infrastructure, Desktop setup, Cyber security & much more meaning this role will be varied and suits a strong all-rounder. This role offers an excellent opportunity to work on a broad range of IT issues and suits a Jack of all traits type who doesn't want to be stuck in a specific niece. If you enjoy varying your knowledge in IT and want to be exposed to multiple different areas of support then this could be the perfect role for you. Key skills: Strong experience with Office 365 & AzureAD administration Desktop support and deployment experience with windows 10/11 Demonstrable network support and deployment experience Experience setting up desktop infrastructure Firewall administration, setup, configuration & troubleshooting VPN administration, setup, configuration & troubleshooting Excellent customer service and communication skills Full UK Driving license Beneficial skills: Software/application support experience Knowledge of cloud support - Azure and/or AWS Experience with project work or data migrations MSP/Digital consultancy experience Able to work in a fast-paced environment and monitor time spent on each task to charge back to the customer effectively To apply for this role or hear more please contact (url removed) or call (phone number removed). Please note candidates must be based locally and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Proactive Maintenance Lead / 2nd / 3rd Line Support Location: Maidstone Salary: Up to 36k, Depending on Experience Does Proactive Maintenance interest you? Would you like to progress your Cyber Security Skills? Would you like a role that will progress to managing your own small team? We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape. Key Responsibilities: System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture. Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives. Essential Skills and Experience: Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support. Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols. Skilled in Microsoft Windows environments, Active Directory, and cloud technologies. Proven track record of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred). An enthusiastic approach towards automating tasks and self-study on the latest technologies. A keen interest in all areas of Cyber Security, with a desire to develop expertise. Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently. This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you
Apr 17, 2024
Full time
Proactive Maintenance Lead / 2nd / 3rd Line Support Location: Maidstone Salary: Up to 36k, Depending on Experience Does Proactive Maintenance interest you? Would you like to progress your Cyber Security Skills? Would you like a role that will progress to managing your own small team? We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape. Key Responsibilities: System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture. Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives. Essential Skills and Experience: Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support. Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols. Skilled in Microsoft Windows environments, Active Directory, and cloud technologies. Proven track record of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred). An enthusiastic approach towards automating tasks and self-study on the latest technologies. A keen interest in all areas of Cyber Security, with a desire to develop expertise. Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently. This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you
Network Engineer 40,000 - 45,000 Full Time / Permanent Birmingham / Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer / Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact (url removed) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 17, 2024
Full time
Network Engineer 40,000 - 45,000 Full Time / Permanent Birmingham / Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer / Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact (url removed) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Support Engineer - GBP 33000 Shipley - On site Salary: Up to GBP 33000 Training in Infrastructure and Projects I have a fantastic opportunity for a dedicated and driven IT Support Engineer to join a well-established Technology Company in the Shipley area. Having a growing business and team, this opening is not to be missed! They're looking for a 2nd Line support engineer to come onboard and hit the ground running, providing support to internal office infrastructure as well as joining the project team on their ongoing projects. Essential experience: Active Directory / Group Policy Windows Server VMware / Hyper-V Office 365 / Exchange DNS / DHCP / TCP/IP Firewalls Backup Mobile Device Support Local Workstations SQL If you are interested in the opportunity to join an exciting and market-leading organisation that will progress your career and pay for your certifications, then please apply for this role ASAP In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
IT Support Engineer - GBP 33000 Shipley - On site Salary: Up to GBP 33000 Training in Infrastructure and Projects I have a fantastic opportunity for a dedicated and driven IT Support Engineer to join a well-established Technology Company in the Shipley area. Having a growing business and team, this opening is not to be missed! They're looking for a 2nd Line support engineer to come onboard and hit the ground running, providing support to internal office infrastructure as well as joining the project team on their ongoing projects. Essential experience: Active Directory / Group Policy Windows Server VMware / Hyper-V Office 365 / Exchange DNS / DHCP / TCP/IP Firewalls Backup Mobile Device Support Local Workstations SQL If you are interested in the opportunity to join an exciting and market-leading organisation that will progress your career and pay for your certifications, then please apply for this role ASAP In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: 3rd Line Support Engineer Location: Farringdon, London Job Type: Full-Time Permanent Salary: 42,412 - 44,644 About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This ro le: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation?s users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. If you are interested in this role, please take a look at our attached job description and apply with an updated version of your CV. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Apr 17, 2024
Full time
Job Title: 3rd Line Support Engineer Location: Farringdon, London Job Type: Full-Time Permanent Salary: 42,412 - 44,644 About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This ro le: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation?s users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. If you are interested in this role, please take a look at our attached job description and apply with an updated version of your CV. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 17, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Pure Resourcing Solutions
Cambridge, Cambridgeshire
IT Technician (Onsite)Cambridge£28,000 - £34,000I am supporting a leading organisation within the heart of Cambridge. We are looking for an IT Technician to join an established team. The ideal candidate will have 2- 3 years' experience within an IT related position.Responsibilities Provide 2nd line support for both software and hardware related issues. Strong understanding of Windows 10, Office 365 and Active Directory is essential. Responsible for PC's, Laptops, Smartphone maintenance and printers Understanding of network infrastructure, including Local Area Networking, Wi-Fi, Assist IT new starters with set and induction process. Triage software issues in a logical manner In return: A competitive salary between £28,000 - £34,000 Hybrid working 28 days holiday + bank holidays Private medical care Generous pension scheme For more information, please contact Sean Cooper at Pure Resourcing Solutions, or click apply. A full job spec is available. Don't hesitate and give me a call today on or email for further details.
Apr 17, 2024
Full time
IT Technician (Onsite)Cambridge£28,000 - £34,000I am supporting a leading organisation within the heart of Cambridge. We are looking for an IT Technician to join an established team. The ideal candidate will have 2- 3 years' experience within an IT related position.Responsibilities Provide 2nd line support for both software and hardware related issues. Strong understanding of Windows 10, Office 365 and Active Directory is essential. Responsible for PC's, Laptops, Smartphone maintenance and printers Understanding of network infrastructure, including Local Area Networking, Wi-Fi, Assist IT new starters with set and induction process. Triage software issues in a logical manner In return: A competitive salary between £28,000 - £34,000 Hybrid working 28 days holiday + bank holidays Private medical care Generous pension scheme For more information, please contact Sean Cooper at Pure Resourcing Solutions, or click apply. A full job spec is available. Don't hesitate and give me a call today on or email for further details.
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 17, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
I am working with a client based in the South of England who specialise in cyber security. This is a fantastic opportunity for the right candidates to join an organisation who are pioneers of cyber risk management, working with a range of customers in both private and public sectors. The Role PLEASE NOTE THIS OPPORTUNITY INVOLVES ON-SITE SHIFT WORK SO PLEASE ONLY APPLY IF YOU ARE HAPPY TO WORK BOTH DAY AND NIGHT SHIFTS AND LIVE WITHIN COMMUTING DISTANCE OF POOLE. Due to expansion, my client is looking to increase the capeability of their 24/7 SOC team. A 24/7 Security Operations Centre (SOC) Analyst is responsible for monitoring and defending customers against potential security threats. This critical role will identify, analyse and respond to security incidents to ensure the confidentiality, integrity and availability of sensitive data and systems. You will need to work closely with other cyber security team members to ensure a strong security posture and prevent or mitigate potential cyber attacks. This role will also offer hands on support to the infrastructure engineering field team in responding to incidents so previous infrastructure experience or experience within a 2nd line support environment is essential. Security Monitoring And Incident Detection Based at their modern and recently refurbished offices near Poole Quay, you will work a four day operational rota including both day shifts (7am - 7pm) and nights shifts (7pm - 7am). The 24/7 SOC analysts work closely with other Digital Forensic and Incident response teams and will perform a multitude of tasks managing and maintaining customers. Duties include: Monitor security information and event management (SIEM) tools and other security monitoring systems to identify potential security incidents and anomalies. Analyse alerts and log data to assess the severity and impact of potential threats. Incident Response And Analysis Investigate and respond to security incidents promptly and effectively. Perform in-depth analysis of security events to understand the scope, impact, and root cause of incidents. Threat Hunting Proactively search for hidden threats and potential security weaknesses in the organization's network and systems. Utilize various security tools and methodologies to identify and address potential vulnerabilities before they are exploited. Vulnerability Management Assist in vulnerability assessments and penetration testing activities. Evaluate and prioritize identified vulnerabilities for remediation by collaborating with IT and system administrators. Security Reporting And Documentation Create detailed reports on security incidents, response actions taken, and recommendations for improvement. Maintain accurate records of incidents, investigations, and security-related activities. Security Tools Management Configure, update, and maintain security tools, including firewalls, intrusion detection/prevention systems, endpoint protection, and SIEM solutions. Who? I would be interested in speaking with both candidates with experience in cyber secruity in a similar role or who have other technical IT infrastructure or support experience and are looking to move to a career in cyber security. You will be given a substantial development plan. A passion for technology and learning new skills is a key sucess factor for this role and, although full training and real world expeprience will be provided, you will need to have the ambition to develop. My client prides itself on providing an excellent service to their customers so the sucessful candidates will need to have strong communication skills and a service-based mindset. Successful Candidates Will Be Enrolled On a Full Training & Certification Program Across The Service Portfolio; however, the following certifications and experience will be beneficial to applicants: Certification in Computer Science, Information Security, or related field (or equivalent work experience). Cybersecurity certifications such as CompTIA Security+, Certified Ethical Hacker (CEH) or Microsoft M365/Azure Understanding of cybersecurity principles, networking concepts, and various operating systems. Knowledge of common security threats, attack vectors, and mitigation strategies. Excellent communication skills to convey technical information to both technical and non-technical audiences. Experience in an IT Support/MSP support role Experience within a IT infrastructure role Strong attention to detail and ability to work under pressure in a fast-paced environment. Alongside a competitve salary, you will also have access to excellent training and career progression as well as a god benefits package.
Apr 17, 2024
Full time
I am working with a client based in the South of England who specialise in cyber security. This is a fantastic opportunity for the right candidates to join an organisation who are pioneers of cyber risk management, working with a range of customers in both private and public sectors. The Role PLEASE NOTE THIS OPPORTUNITY INVOLVES ON-SITE SHIFT WORK SO PLEASE ONLY APPLY IF YOU ARE HAPPY TO WORK BOTH DAY AND NIGHT SHIFTS AND LIVE WITHIN COMMUTING DISTANCE OF POOLE. Due to expansion, my client is looking to increase the capeability of their 24/7 SOC team. A 24/7 Security Operations Centre (SOC) Analyst is responsible for monitoring and defending customers against potential security threats. This critical role will identify, analyse and respond to security incidents to ensure the confidentiality, integrity and availability of sensitive data and systems. You will need to work closely with other cyber security team members to ensure a strong security posture and prevent or mitigate potential cyber attacks. This role will also offer hands on support to the infrastructure engineering field team in responding to incidents so previous infrastructure experience or experience within a 2nd line support environment is essential. Security Monitoring And Incident Detection Based at their modern and recently refurbished offices near Poole Quay, you will work a four day operational rota including both day shifts (7am - 7pm) and nights shifts (7pm - 7am). The 24/7 SOC analysts work closely with other Digital Forensic and Incident response teams and will perform a multitude of tasks managing and maintaining customers. Duties include: Monitor security information and event management (SIEM) tools and other security monitoring systems to identify potential security incidents and anomalies. Analyse alerts and log data to assess the severity and impact of potential threats. Incident Response And Analysis Investigate and respond to security incidents promptly and effectively. Perform in-depth analysis of security events to understand the scope, impact, and root cause of incidents. Threat Hunting Proactively search for hidden threats and potential security weaknesses in the organization's network and systems. Utilize various security tools and methodologies to identify and address potential vulnerabilities before they are exploited. Vulnerability Management Assist in vulnerability assessments and penetration testing activities. Evaluate and prioritize identified vulnerabilities for remediation by collaborating with IT and system administrators. Security Reporting And Documentation Create detailed reports on security incidents, response actions taken, and recommendations for improvement. Maintain accurate records of incidents, investigations, and security-related activities. Security Tools Management Configure, update, and maintain security tools, including firewalls, intrusion detection/prevention systems, endpoint protection, and SIEM solutions. Who? I would be interested in speaking with both candidates with experience in cyber secruity in a similar role or who have other technical IT infrastructure or support experience and are looking to move to a career in cyber security. You will be given a substantial development plan. A passion for technology and learning new skills is a key sucess factor for this role and, although full training and real world expeprience will be provided, you will need to have the ambition to develop. My client prides itself on providing an excellent service to their customers so the sucessful candidates will need to have strong communication skills and a service-based mindset. Successful Candidates Will Be Enrolled On a Full Training & Certification Program Across The Service Portfolio; however, the following certifications and experience will be beneficial to applicants: Certification in Computer Science, Information Security, or related field (or equivalent work experience). Cybersecurity certifications such as CompTIA Security+, Certified Ethical Hacker (CEH) or Microsoft M365/Azure Understanding of cybersecurity principles, networking concepts, and various operating systems. Knowledge of common security threats, attack vectors, and mitigation strategies. Excellent communication skills to convey technical information to both technical and non-technical audiences. Experience in an IT Support/MSP support role Experience within a IT infrastructure role Strong attention to detail and ability to work under pressure in a fast-paced environment. Alongside a competitve salary, you will also have access to excellent training and career progression as well as a god benefits package.
Network Engineer £40,000 - £45,000 Full Time/Permanent Birmingham/Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer/Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact (see below) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 17, 2024
Full time
Network Engineer £40,000 - £45,000 Full Time/Permanent Birmingham/Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer/Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact (see below) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology, be an escalation point, get hands on with project work and work with their wide range of clients on a consultancy basis. The position is mainly desk based but some occasional travel to client sites may be required as and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. Record all support requests in service desk system and ensure timely resolution within SLA. Support 1st line technicians, be an escalation point, offer advice, and teach when necessary. Prepare and configure new equipment, including PCs, laptops, routers, servers, and network switches. Communicate with third-party suppliers to ensure service delivery. Proactively monitor and update IT systems and respond to potential issues. Configure and administrate Microsoft 365 products and escalate complex issues to the senior team. Manage and implement client infrastructure projects, and plan effectively. Occasional site visits to help support clients when needed - Clients are mainly Northwest based. Essential skills + Requirements: Proficient in Windows based issues and can solve independently Good General IT Knowledge VMware + Hyper-V experience Previous experience with VOIP Strong support and configuration of Microsoft 365 Installation and configuration of Laptops and PCs Good experience of supporting Microsoft Servers Installation and Configuration of Routers and Switches Good troubleshooting email issues Cloud Backup Solutions 3 Years of IT Support (MSP experience is a bonus) Must have a clean driving license + car Job title: 2nd Line IT Engineer Location: Bolton Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required If you are a team player with a can-do attitude and a desire to learn, my client would love to hear from you. They offer a competitive salary package and opportunities for career progression. Apply now to join their team of passionate IT professionals by applying with a copy of your up-to-date CV. BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology, be an escalation point, get hands on with project work and work with their wide range of clients on a consultancy basis. The position is mainly desk based but some occasional travel to client sites may be required as and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. Record all support requests in service desk system and ensure timely resolution within SLA. Support 1st line technicians, be an escalation point, offer advice, and teach when necessary. Prepare and configure new equipment, including PCs, laptops, routers, servers, and network switches. Communicate with third-party suppliers to ensure service delivery. Proactively monitor and update IT systems and respond to potential issues. Configure and administrate Microsoft 365 products and escalate complex issues to the senior team. Manage and implement client infrastructure projects, and plan effectively. Occasional site visits to help support clients when needed - Clients are mainly Northwest based. Essential skills + Requirements: Proficient in Windows based issues and can solve independently Good General IT Knowledge VMware + Hyper-V experience Previous experience with VOIP Strong support and configuration of Microsoft 365 Installation and configuration of Laptops and PCs Good experience of supporting Microsoft Servers Installation and Configuration of Routers and Switches Good troubleshooting email issues Cloud Backup Solutions 3 Years of IT Support (MSP experience is a bonus) Must have a clean driving license + car Job title: 2nd Line IT Engineer Location: Bolton Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required If you are a team player with a can-do attitude and a desire to learn, my client would love to hear from you. They offer a competitive salary package and opportunities for career progression. Apply now to join their team of passionate IT professionals by applying with a copy of your up-to-date CV. BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
The Cyber Security unit is accountable and responsible for safeguarding our company's critical infrastructure, intellectual property, and customer data against evolving cyber threats, ensuring no interruption to operations. We take a proactive approach to building, deploying, and operating our Cyber capabilities to fortify our defenses, employing innovative and cutting-edge cyber technologies. Our duties span cyber threat management, real-time attack detection and prevention, and swift remediation, integrated with advanced artificial intelligence and machine learning. Additionally, we leverage Cyber DevOps automations to facilitate rapid deployment and threat mitigation, ensuring the resilience of our Operational Technology (OT), IT, and digital infrastructure in the face of emerging challenges. We are responsible for defining and setting the Cyber framework and Security compliance policies across the company, including the development of robust Business continuity plans, disaster recovery, and critical management plans to ensure the resilience of our operations in the face of cyber threats and other emergencies. Key Competencies Technical Significant experience in Cyber Security engineering and delivery with a broad understanding of OT and IT services Subject matter expertise in Cyber Security for protecting IT, OT, and IP networks, including IPSec VPNs, Firewalls, SIEM, IPS/IDS, AV/EDR solutions, LDAP/AD, etc. Expertise in Privileged Access Management and related tools High level of expertise in Vulnerability and Compliance Management; DDOS protection Hands-on experience in Cyber Security engineering and design of cloud solutions (such as AWS, Azure, etc.), including open-source tools, DevOps, and automation capabilities to enhance cyber defense (such as Zabbix, ELK, Grafana, Netbox, Netmiko, Ansible, Alienvault, OpenVas, etc.) Professional-level knowledge in public clouds, such as AWS security services and architectures. Extensive knowledge of Private Clouds and related transferable skills are highly desirable. Non-Technical Ability to collaborate effectively with others to drive forward key security objectives and goals Strong communication skills, including presentation and documentation writing (for both technical and business audiences) An aptitude for autonomous learning as required by business demands Proven track record of problem-solving abilities Assertiveness and the ability to drive through change, complex projects, and transformations Excellent teamwork skills, including the ability to work effectively within a geographically disparate team (nationally and internationally Desirable but not essential: Knowledge of policy frameworks and understanding of policies, procedures, guideline structure, and regulatory landscapes, such as NERC CIP, NIST, NIS2, GDPR, EPCIP, etc. Virtualization technology, including containerization (e.g., Docker, Kubernetes, Linux, etc.) Host-based security products (threat detection, mitigations, end-user detection and response, micro-segmentation, zero trust) Experience working within an ITIL environment or structured platform management, particularly change and incident management Professional certifications, e.g., CISSP, CISM, CCNP, CCIE, AWS Certified Security, etc. Key Accountabilities Technical Design lead for end-to-end cyber capabilities for operational technology (OT) and Information Technology (IT), as per Cyber goals and company's strategy Technical leadership and subject matter expertise in Cyber Security Design security capabilities and tools for new infrastructure & digital deployments, and the existing ones Design and dynamically readjust cyber capabilities based on the cyber threat landscape Support to set, and potentially lead NOC/SOC operational team Lead Cyber incident response, conduct post-incident reviews (PIRs), root-cause-analysis (RCAs), and deploy mitigating solutions. Report on Cyber incidents and manage related action plans Proactive capacity management of the cyber platforms to ensure sufficient capacity is available at any time Design Cyber solutions that are well-integrated with the IT and OT platforms Data design for Cyber logs, reports, and incidents to align with the digitization strategy, intertwined with AI and ML Knowledge and experience of agile and DevOps methodologies Own development and implementation of policies and procedures, including operational cyber defense processes Provide cyber 2nd and 3rd line support as required to maintain service availability during cyber incidents Strategic Work as part of the wider team to drive automation and data mining, as per cyber goals and wider strategy, to support the company's digitization transformation Put in place and drive the cyber roadmap for platform development and threat mitigation, aligned with the unit's cyber vision and strategy Continually develop professional cyber skills and awareness, remaining ahead of cyber attacks Lead on a number of complex technical deliverables ensuring work is completed on time and within budget Work and deliver under general direction within a clear framework of accountability Assume substantial personal responsibilities and autonomy Plan own work, engage stakeholders, and work with teams in the business to deliver on commitments Become a recognized expert in Cyber technologies GCS is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
The Cyber Security unit is accountable and responsible for safeguarding our company's critical infrastructure, intellectual property, and customer data against evolving cyber threats, ensuring no interruption to operations. We take a proactive approach to building, deploying, and operating our Cyber capabilities to fortify our defenses, employing innovative and cutting-edge cyber technologies. Our duties span cyber threat management, real-time attack detection and prevention, and swift remediation, integrated with advanced artificial intelligence and machine learning. Additionally, we leverage Cyber DevOps automations to facilitate rapid deployment and threat mitigation, ensuring the resilience of our Operational Technology (OT), IT, and digital infrastructure in the face of emerging challenges. We are responsible for defining and setting the Cyber framework and Security compliance policies across the company, including the development of robust Business continuity plans, disaster recovery, and critical management plans to ensure the resilience of our operations in the face of cyber threats and other emergencies. Key Competencies Technical Significant experience in Cyber Security engineering and delivery with a broad understanding of OT and IT services Subject matter expertise in Cyber Security for protecting IT, OT, and IP networks, including IPSec VPNs, Firewalls, SIEM, IPS/IDS, AV/EDR solutions, LDAP/AD, etc. Expertise in Privileged Access Management and related tools High level of expertise in Vulnerability and Compliance Management; DDOS protection Hands-on experience in Cyber Security engineering and design of cloud solutions (such as AWS, Azure, etc.), including open-source tools, DevOps, and automation capabilities to enhance cyber defense (such as Zabbix, ELK, Grafana, Netbox, Netmiko, Ansible, Alienvault, OpenVas, etc.) Professional-level knowledge in public clouds, such as AWS security services and architectures. Extensive knowledge of Private Clouds and related transferable skills are highly desirable. Non-Technical Ability to collaborate effectively with others to drive forward key security objectives and goals Strong communication skills, including presentation and documentation writing (for both technical and business audiences) An aptitude for autonomous learning as required by business demands Proven track record of problem-solving abilities Assertiveness and the ability to drive through change, complex projects, and transformations Excellent teamwork skills, including the ability to work effectively within a geographically disparate team (nationally and internationally Desirable but not essential: Knowledge of policy frameworks and understanding of policies, procedures, guideline structure, and regulatory landscapes, such as NERC CIP, NIST, NIS2, GDPR, EPCIP, etc. Virtualization technology, including containerization (e.g., Docker, Kubernetes, Linux, etc.) Host-based security products (threat detection, mitigations, end-user detection and response, micro-segmentation, zero trust) Experience working within an ITIL environment or structured platform management, particularly change and incident management Professional certifications, e.g., CISSP, CISM, CCNP, CCIE, AWS Certified Security, etc. Key Accountabilities Technical Design lead for end-to-end cyber capabilities for operational technology (OT) and Information Technology (IT), as per Cyber goals and company's strategy Technical leadership and subject matter expertise in Cyber Security Design security capabilities and tools for new infrastructure & digital deployments, and the existing ones Design and dynamically readjust cyber capabilities based on the cyber threat landscape Support to set, and potentially lead NOC/SOC operational team Lead Cyber incident response, conduct post-incident reviews (PIRs), root-cause-analysis (RCAs), and deploy mitigating solutions. Report on Cyber incidents and manage related action plans Proactive capacity management of the cyber platforms to ensure sufficient capacity is available at any time Design Cyber solutions that are well-integrated with the IT and OT platforms Data design for Cyber logs, reports, and incidents to align with the digitization strategy, intertwined with AI and ML Knowledge and experience of agile and DevOps methodologies Own development and implementation of policies and procedures, including operational cyber defense processes Provide cyber 2nd and 3rd line support as required to maintain service availability during cyber incidents Strategic Work as part of the wider team to drive automation and data mining, as per cyber goals and wider strategy, to support the company's digitization transformation Put in place and drive the cyber roadmap for platform development and threat mitigation, aligned with the unit's cyber vision and strategy Continually develop professional cyber skills and awareness, remaining ahead of cyber attacks Lead on a number of complex technical deliverables ensuring work is completed on time and within budget Work and deliver under general direction within a clear framework of accountability Assume substantial personal responsibilities and autonomy Plan own work, engage stakeholders, and work with teams in the business to deliver on commitments Become a recognized expert in Cyber technologies GCS is acting as an Employment Agency in relation to this vacancy.
Service Desk Engineer - Manufacturing Company - £38k + Package 2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to the IT Operations & Infrastructure Manager, the service desk engineer will ensure that solutions are well-maintained and supportable. This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies. An excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic. Overview: Permanent role with a salary of up to £38k basic + benefits package. Fully onsite position, no hybrid options available. Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team. Working hours are Monday-Friday, 8:00am - 4:30pm. Available for out of hours support for any critical production issues. Requirements: Experience providing 2nd line technical support and desk side support Windows Server/Print Services Active Directory Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft Operating system Proficient knowledge in Printer Hardware Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices Proficient knowledge in Ticketing software Microsoft Office & Office 365 applications Desired Skills: VMware virtualisation knowledge. Network and server hardware and components IT qualifications may include A+ Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in desktop area Microsoft Office Specialist (MOS) certification
Apr 17, 2024
Full time
Service Desk Engineer - Manufacturing Company - £38k + Package 2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to the IT Operations & Infrastructure Manager, the service desk engineer will ensure that solutions are well-maintained and supportable. This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies. An excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic. Overview: Permanent role with a salary of up to £38k basic + benefits package. Fully onsite position, no hybrid options available. Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team. Working hours are Monday-Friday, 8:00am - 4:30pm. Available for out of hours support for any critical production issues. Requirements: Experience providing 2nd line technical support and desk side support Windows Server/Print Services Active Directory Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft Operating system Proficient knowledge in Printer Hardware Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices Proficient knowledge in Ticketing software Microsoft Office & Office 365 applications Desired Skills: VMware virtualisation knowledge. Network and server hardware and components IT qualifications may include A+ Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in desktop area Microsoft Office Specialist (MOS) certification