The Schools of King Edward VI in Birmingham
Birmingham, UK
The mission of the King Edward VI Foundation (the “Foundation”) is to make Birmingham the best place to be educated in the UK. A progressive, influential educational charity, King Edward VI Foundation’s reputation is underpinned by a long and distinguished history. King Edward’s School was established in 1552 by King Edward VI, part of the early growth of secular education in England. In the late 19th century, our five grammar schools and King Edward VI High School for Girls were an early step in extending secondary education for girls and boys.
The 21st century has brought the formation of the King Edward VI Academy Trust, a means of expanding from our original five grammar schools to a current family of eleven academies and two independent schools. Six of the academies are selective; five are comprehensive, some serving Birmingham’s most deprived communities. To serve the city’s children, we recognise that we need to provide a diverse range of schools: independent as well as Academies, selective and also comprehensive. And we believe that those schools need to be accessible to all, regardless of ethnic, religious and social background.
The further development of digital practices and use of technology is integral to the above, and the purpose of this role is to nurture and support this development via the organisation’s Single Central Enterprise Platform (SCEP), among other priorities. The SCEP, running on Microsoft 365, provides a solution to the organisation for collaboration and communication.
We are looking to appoint a well-qualified, experienced and highly motivated individual to join the central Digital and Technology team and fulfil this critical position to manage the organisation’s Single Central Enterprise Platform (SCEP), running on Microsoft 365.
Our schools have achieved great things by managing their individual digital initiatives, particularly during the pandemic. Now it is time for all parts of the organisation to work collectively in advancing and joining up its digital infrastructure and thereby contributing to the Foundation’s work towards achieving its objectives and realising its mission.
The person appointed will have extensive knowledge of using and configuring the latest M365 technologies in addition to managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook and more. Experience of working in an educational environment is desirable. The person appointed must be committed to promoting and safeguarding the welfare of the students at the school.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Principal responsibilities and duties
Be the central point of contact for all matters relating the Microsoft 365 Single Central Enterprise Platform (SCEP).
Be responsible for Exchange, End point manager, SharePoint online, Power Apps, Power Automate, Intune, O365 security compliance, DLP.
Monitor M365 and react accordingly to any data or cyber-security concerns.
Be responsible for ensuring that administrative rights of users are monitored and controlled appropriately.
Ensure effective change controls are implemented to allow the multiple organisations of the organisation to co-exist within a shared environment.
Responsibility for ensuring that the organisation’s email protection solutions are monitored and that any held/delayed emails are released within a timely manner.
The backup of M365 is automated using an external solution, however the post holder will be responsible for monitoring this service to assure compliance and disaster recovery readiness in the event of a critical incident.
Create policy documents for consumption across the organisation.
Ensure that the M365 SCEP meets and maintains compliance with the DfE’s Digital and Technology standards for schools and colleges.
Work closely and collaboratively with our schools, in particular the school-based technical leads to ensure the M365 SCEP meets operational needs.
Provide additional capacity to the Digital and Technology team with migrating schools to the M365 SCEP on an ad-hoc basis to
Work or support any work undertaken with any third-parties as required to deliver the responsibilities listed above.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
General responsibilities and duties
To develop a clear understanding of the Foundation’s vision, mission and strategic aims and to actively support these.
To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
To remain committed to the safeguarding of all of our students.
To identify and undertake relevant training to enable continuing professional development, where resources allow.
To prepare for and proactively engage in the performance review cycle with your line manager.
To attend appropriate internal and external meetings, as directed by your line manager.
To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.
The successful candidate will be required to fulfil an enhanced DBS check.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.
Person Specification
Knowledge and experience
Essential
Extensive knowledge of using and configuring latest M365 technologies
Experience and knowledge of managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook
Experience of managing organisation wide IT projects and engaging with key stakeholders with the aim of standardisation, unification and simplification
Experience of contributing to a process improvement or change project
Experience of managing contracts with suppliers
Knowledge of infrastructure, software solutions, Microsoft Server technologies, networking, security and storage systems
Demonstrable experience of working in an IT /technical management environment within an educational organisational setting
Desirable
Education sector experience
Prior experience of working within a similar role
Practical experience of cloud migrations
Experience with wider infrastructure technologies
Skilled at providing training and support
Qualifications
Essential
University degree in computing or related or equivalent work experience
Desirable
Current and relevant Microsoft Certification
Competencies & Skills
Essential
Demonstrable experience of supporting a shared M365 environment
Technical IT skills
Strong communication skills
Strong attention to detail
Demonstrates a strong commitment to providing excellent customer service
Task delivery, accuracy, detail and completion
Good project management skills; systematic approach to problem solving
Demonstrable good written and verbal communication skills
Ability to work well under pressure
Strong ability to work as a part of a team
Aptitude and attitude appropriate for development within the role.
Ability to deliver quality support and to deliver at pace
Flexible and proactive (ability to drive change)
Ability to influence and persuade others
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
Desirable
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
A full job description and an application pack for this post, can be found at: https://www.schoolsofkingedwardvi.co.uk/foundation/job-opportunities/
Jun 23, 2023
Full time
The mission of the King Edward VI Foundation (the “Foundation”) is to make Birmingham the best place to be educated in the UK. A progressive, influential educational charity, King Edward VI Foundation’s reputation is underpinned by a long and distinguished history. King Edward’s School was established in 1552 by King Edward VI, part of the early growth of secular education in England. In the late 19th century, our five grammar schools and King Edward VI High School for Girls were an early step in extending secondary education for girls and boys.
The 21st century has brought the formation of the King Edward VI Academy Trust, a means of expanding from our original five grammar schools to a current family of eleven academies and two independent schools. Six of the academies are selective; five are comprehensive, some serving Birmingham’s most deprived communities. To serve the city’s children, we recognise that we need to provide a diverse range of schools: independent as well as Academies, selective and also comprehensive. And we believe that those schools need to be accessible to all, regardless of ethnic, religious and social background.
The further development of digital practices and use of technology is integral to the above, and the purpose of this role is to nurture and support this development via the organisation’s Single Central Enterprise Platform (SCEP), among other priorities. The SCEP, running on Microsoft 365, provides a solution to the organisation for collaboration and communication.
We are looking to appoint a well-qualified, experienced and highly motivated individual to join the central Digital and Technology team and fulfil this critical position to manage the organisation’s Single Central Enterprise Platform (SCEP), running on Microsoft 365.
Our schools have achieved great things by managing their individual digital initiatives, particularly during the pandemic. Now it is time for all parts of the organisation to work collectively in advancing and joining up its digital infrastructure and thereby contributing to the Foundation’s work towards achieving its objectives and realising its mission.
The person appointed will have extensive knowledge of using and configuring the latest M365 technologies in addition to managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook and more. Experience of working in an educational environment is desirable. The person appointed must be committed to promoting and safeguarding the welfare of the students at the school.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Principal responsibilities and duties
Be the central point of contact for all matters relating the Microsoft 365 Single Central Enterprise Platform (SCEP).
Be responsible for Exchange, End point manager, SharePoint online, Power Apps, Power Automate, Intune, O365 security compliance, DLP.
Monitor M365 and react accordingly to any data or cyber-security concerns.
Be responsible for ensuring that administrative rights of users are monitored and controlled appropriately.
Ensure effective change controls are implemented to allow the multiple organisations of the organisation to co-exist within a shared environment.
Responsibility for ensuring that the organisation’s email protection solutions are monitored and that any held/delayed emails are released within a timely manner.
The backup of M365 is automated using an external solution, however the post holder will be responsible for monitoring this service to assure compliance and disaster recovery readiness in the event of a critical incident.
Create policy documents for consumption across the organisation.
Ensure that the M365 SCEP meets and maintains compliance with the DfE’s Digital and Technology standards for schools and colleges.
Work closely and collaboratively with our schools, in particular the school-based technical leads to ensure the M365 SCEP meets operational needs.
Provide additional capacity to the Digital and Technology team with migrating schools to the M365 SCEP on an ad-hoc basis to
Work or support any work undertaken with any third-parties as required to deliver the responsibilities listed above.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
General responsibilities and duties
To develop a clear understanding of the Foundation’s vision, mission and strategic aims and to actively support these.
To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
To remain committed to the safeguarding of all of our students.
To identify and undertake relevant training to enable continuing professional development, where resources allow.
To prepare for and proactively engage in the performance review cycle with your line manager.
To attend appropriate internal and external meetings, as directed by your line manager.
To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.
The successful candidate will be required to fulfil an enhanced DBS check.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.
Person Specification
Knowledge and experience
Essential
Extensive knowledge of using and configuring latest M365 technologies
Experience and knowledge of managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook
Experience of managing organisation wide IT projects and engaging with key stakeholders with the aim of standardisation, unification and simplification
Experience of contributing to a process improvement or change project
Experience of managing contracts with suppliers
Knowledge of infrastructure, software solutions, Microsoft Server technologies, networking, security and storage systems
Demonstrable experience of working in an IT /technical management environment within an educational organisational setting
Desirable
Education sector experience
Prior experience of working within a similar role
Practical experience of cloud migrations
Experience with wider infrastructure technologies
Skilled at providing training and support
Qualifications
Essential
University degree in computing or related or equivalent work experience
Desirable
Current and relevant Microsoft Certification
Competencies & Skills
Essential
Demonstrable experience of supporting a shared M365 environment
Technical IT skills
Strong communication skills
Strong attention to detail
Demonstrates a strong commitment to providing excellent customer service
Task delivery, accuracy, detail and completion
Good project management skills; systematic approach to problem solving
Demonstrable good written and verbal communication skills
Ability to work well under pressure
Strong ability to work as a part of a team
Aptitude and attitude appropriate for development within the role.
Ability to deliver quality support and to deliver at pace
Flexible and proactive (ability to drive change)
Ability to influence and persuade others
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
Desirable
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
A full job description and an application pack for this post, can be found at: https://www.schoolsofkingedwardvi.co.uk/foundation/job-opportunities/
Service Desk Support / 1st, 2nd Line / Contract / Warrington An urgent requirement for a IT support Engineer has become available with a retail organisation based in Warrington. This will be an initial 6 months and will require someone on-site for at least 3 or 4 days per week. Responsibilities: Responsible for providing support for all IT services in line with agreed Service Level Agreements Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels Provide desk-side support to all employees in the Support Operations Centre Ensuring all tickets are logged and data captured in full and correctly Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers Create a positive impression of the Service Desk by building a rapport with customers, focusing on business needs and delivering best possible customer service This role will move quickly and requires you to be available to start within 2 weeks. Interviews can be arranged immediately. Please apply with your CV via the link below or email me (Joss. co. uk) Service Desk Support / 1st, 2nd Line / Contract / Warrington Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
May 03, 2024
Full time
Service Desk Support / 1st, 2nd Line / Contract / Warrington An urgent requirement for a IT support Engineer has become available with a retail organisation based in Warrington. This will be an initial 6 months and will require someone on-site for at least 3 or 4 days per week. Responsibilities: Responsible for providing support for all IT services in line with agreed Service Level Agreements Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels Provide desk-side support to all employees in the Support Operations Centre Ensuring all tickets are logged and data captured in full and correctly Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers Create a positive impression of the Service Desk by building a rapport with customers, focusing on business needs and delivering best possible customer service This role will move quickly and requires you to be available to start within 2 weeks. Interviews can be arranged immediately. Please apply with your CV via the link below or email me (Joss. co. uk) Service Desk Support / 1st, 2nd Line / Contract / Warrington Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Join our team! As an IT Service Desk Analyst , you will be the first point of contact for IT Support in our London City Office, supporting users directly face2face from stakeholders to director level confidently. You will also be required to be part of the IT service team to support all day-to-day IT issues reported in the Business as a whole, providing 1st and 2nd line desktop support working via phone and remote support tools as well as face2face. In addition, you will be the IT lead in new site opening and supporting the business opening team What you'll be doing As an IT Service Desk Analyst for Elior you will be expected to: Manage IT support and service requests for internal customers. Deliver confident 1st and 2nd line desktop support across various channels. Ensure high first-time fix rates for incident resolution. Prioritize and manage tasks efficiently in a dynamic setting. Maintain up-to-date documentation on processes and procedures. Coordinate IT equipment procurement following established protocols. Collaborate with external vendors for escalated issues. Provide face-to-face support to senior business members and stakeholders. Working Pattern: Monday to Friday - 37.5 hours per week - Hybrid working What can you bring? Required Qualifications: Have a minimum of 3 years' experience working in an IT Helpdesk Environment, specifically with a strong working knowledge of Microsoft Desktop solutions Be enthusiastic and a self-starter with excellent interpersonal skills Have experience of using ITSM tools and working towards SLA targets Desired Qualifications: ITIL foundation or equivalent Show attention to detail in incident recording, control of IT procurement and asset tracking Be patient and have the ability to remain calm under pressure and be able to make rapid decisions based on information available High experienced in supporting users directly face2face from stakeholders to director level. Experienced in 1st and 2nd line desktop support Previous experience working in a changing environment Our way of saying thank you At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts. FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day. Support Your Way of Life: Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments Hybrid Working Model: Collaborate & innovate in the office three days a week while enjoying focused work-from-home days Holiday Allowance: Relax & recharge with 31 days of holiday (including bank holidays) Additional Holiday Purchase Option: Customise your time off by purchasing extra holidays Family Leave: Prioritise family commitments with flexible leave options Paid Charity Leave: Make a positive impact with two additional paid days for charity work Big Enough for Growth, Small Enough to Connect: Opportunities for career progression while developing a close-knit community Supporting You Through Life's Ups & Downs: Access mental health support & comprehensive wellbeing benefits Keeping Finances & Wellbeing in Mind: Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle to work scheme Why it's great to work for us Why it's Great to Work for Us Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including: Workplaces & Office Space Sporting Venues & Stadiums Attraction & Heritage Sites Public Sector & Defence Health, Care & Hospitals Schools, Colleges & Universities Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled. That's why 85% of colleagues tell us how proud they are to work for us! Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work! Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.
May 02, 2024
Full time
Join our team! As an IT Service Desk Analyst , you will be the first point of contact for IT Support in our London City Office, supporting users directly face2face from stakeholders to director level confidently. You will also be required to be part of the IT service team to support all day-to-day IT issues reported in the Business as a whole, providing 1st and 2nd line desktop support working via phone and remote support tools as well as face2face. In addition, you will be the IT lead in new site opening and supporting the business opening team What you'll be doing As an IT Service Desk Analyst for Elior you will be expected to: Manage IT support and service requests for internal customers. Deliver confident 1st and 2nd line desktop support across various channels. Ensure high first-time fix rates for incident resolution. Prioritize and manage tasks efficiently in a dynamic setting. Maintain up-to-date documentation on processes and procedures. Coordinate IT equipment procurement following established protocols. Collaborate with external vendors for escalated issues. Provide face-to-face support to senior business members and stakeholders. Working Pattern: Monday to Friday - 37.5 hours per week - Hybrid working What can you bring? Required Qualifications: Have a minimum of 3 years' experience working in an IT Helpdesk Environment, specifically with a strong working knowledge of Microsoft Desktop solutions Be enthusiastic and a self-starter with excellent interpersonal skills Have experience of using ITSM tools and working towards SLA targets Desired Qualifications: ITIL foundation or equivalent Show attention to detail in incident recording, control of IT procurement and asset tracking Be patient and have the ability to remain calm under pressure and be able to make rapid decisions based on information available High experienced in supporting users directly face2face from stakeholders to director level. Experienced in 1st and 2nd line desktop support Previous experience working in a changing environment Our way of saying thank you At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts. FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day. Support Your Way of Life: Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments Hybrid Working Model: Collaborate & innovate in the office three days a week while enjoying focused work-from-home days Holiday Allowance: Relax & recharge with 31 days of holiday (including bank holidays) Additional Holiday Purchase Option: Customise your time off by purchasing extra holidays Family Leave: Prioritise family commitments with flexible leave options Paid Charity Leave: Make a positive impact with two additional paid days for charity work Big Enough for Growth, Small Enough to Connect: Opportunities for career progression while developing a close-knit community Supporting You Through Life's Ups & Downs: Access mental health support & comprehensive wellbeing benefits Keeping Finances & Wellbeing in Mind: Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle to work scheme Why it's great to work for us Why it's Great to Work for Us Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including: Workplaces & Office Space Sporting Venues & Stadiums Attraction & Heritage Sites Public Sector & Defence Health, Care & Hospitals Schools, Colleges & Universities Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled. That's why 85% of colleagues tell us how proud they are to work for us! Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work! Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.
Spectrum IT's Fareham/Portsmouth based client are keen to recruit a Contract IT 1st Line Support Analyst to join their busy and thriving IT Service Desk team on an initial 2 Month contract. If you have excellent communication skills; previous IT support experience and love to provide a high level of customer service this could be the role for you! This 2 month contract role will be engagement via Umbrella company.As a member of the Contract IT 1st Line Support team you will be the primary point of contact for the UK retail stores running technology and systems for processing store transactions at Point of Sale, internal CRM systems and other customer engaging digital experiences (Digital Signage, Social, Interactive Apps). For this reason, candidates for this role will have both previous IT Support experience and experience delivering excellent IT Customer service inline company SLA's. Key Roles & Responsibilities To be the first point of contact for IT support queries & issues to UK stores To deliver an exceptional level of customer service via phone and email and provide 1st time resolutions for customer issues where possible. Provide technical troubleshooting support for desktop software and hardware technologies. Proactive monitoring of retail systems and servers. Daily systems monitoring and administrative operational processes. Escalating support tickets through Service NOW to the 2nd Line team and working directly with third party suppliers. Installation and configuration of hardware and software for in-store installations (occasional requirement). Excellent verbal and written communication skills will be paramount Knowledge, Skills & Experience: Previous experience in an IT support role at 1st line level Excellent communication skills Take pride in providing a high level of customer service Active Directory Windows 7-10 Office 365 Knowledge of Microsoft Operating Systems and Servers and Office packages Possess network infrastructure knowledge such as WiFi networks (beneficial) Experience of managing iOS devices/mobile devices (beneficial) Experience of SQL databases (or similar enterprise databases). Ability to schedule own workload prioritising to meet the business needs Capable of working on own initiative, with a proactive and organised approach Please note this is a 5 day per week shift based role with shift hours between 8am-4pm, 9am-5pm OR 10am-6pm. Candidates must be within commuting distance and be happy to work 3-4 days on site per week. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
May 02, 2024
Full time
Spectrum IT's Fareham/Portsmouth based client are keen to recruit a Contract IT 1st Line Support Analyst to join their busy and thriving IT Service Desk team on an initial 2 Month contract. If you have excellent communication skills; previous IT support experience and love to provide a high level of customer service this could be the role for you! This 2 month contract role will be engagement via Umbrella company.As a member of the Contract IT 1st Line Support team you will be the primary point of contact for the UK retail stores running technology and systems for processing store transactions at Point of Sale, internal CRM systems and other customer engaging digital experiences (Digital Signage, Social, Interactive Apps). For this reason, candidates for this role will have both previous IT Support experience and experience delivering excellent IT Customer service inline company SLA's. Key Roles & Responsibilities To be the first point of contact for IT support queries & issues to UK stores To deliver an exceptional level of customer service via phone and email and provide 1st time resolutions for customer issues where possible. Provide technical troubleshooting support for desktop software and hardware technologies. Proactive monitoring of retail systems and servers. Daily systems monitoring and administrative operational processes. Escalating support tickets through Service NOW to the 2nd Line team and working directly with third party suppliers. Installation and configuration of hardware and software for in-store installations (occasional requirement). Excellent verbal and written communication skills will be paramount Knowledge, Skills & Experience: Previous experience in an IT support role at 1st line level Excellent communication skills Take pride in providing a high level of customer service Active Directory Windows 7-10 Office 365 Knowledge of Microsoft Operating Systems and Servers and Office packages Possess network infrastructure knowledge such as WiFi networks (beneficial) Experience of managing iOS devices/mobile devices (beneficial) Experience of SQL databases (or similar enterprise databases). Ability to schedule own workload prioritising to meet the business needs Capable of working on own initiative, with a proactive and organised approach Please note this is a 5 day per week shift based role with shift hours between 8am-4pm, 9am-5pm OR 10am-6pm. Candidates must be within commuting distance and be happy to work 3-4 days on site per week. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
We are currently seeking an IT Support Specialist to join our dynamic team. Excellent interpersonal, communication, and stakeholder management abilities. Responsibilities: Provide 1st line support for IT infrastructure and end-users, including: New Starter IT setup and training Active Directory management Basic networking support Windows Servers maintenance Basic Microsoft 365 administration Documentation and administrative tasks Ensure uninterrupted delivery of IT services by managing service level agreements with business users and monitoring system performance. Maintain meticulous reporting and investigation processes for daily incidents. Collaborate on project implementations. Demonstrate autonomy in work with minimal supervision. Strive for swift incident resolution and proactively enhance application environment, processes, and communication channels. Interface with third-party vendors for escalated issues and information requests. Job Requirements: Experience/Background: Proven experience in IT infrastructure and end-user support. Proficiency in Microsoft 365 and Active Directory. Strong technical and analytical skills. Familiarity with highly regulated environments and adherence to strict IT support methodologies. Knowledge of manual handling processes. Comfort working in a fast-paced, high-energy setting. Personal Qualities: Proactive and innovative mindset, willing to challenge and innovate within our business framework. Excellent interpersonal, communication, and stakeholder management abilities. Detail-oriented with a drive for innovation and optimization in the applications environment. Committed to continuous learning and development, striving for excellence within the team and industry.
May 02, 2024
Contractor
We are currently seeking an IT Support Specialist to join our dynamic team. Excellent interpersonal, communication, and stakeholder management abilities. Responsibilities: Provide 1st line support for IT infrastructure and end-users, including: New Starter IT setup and training Active Directory management Basic networking support Windows Servers maintenance Basic Microsoft 365 administration Documentation and administrative tasks Ensure uninterrupted delivery of IT services by managing service level agreements with business users and monitoring system performance. Maintain meticulous reporting and investigation processes for daily incidents. Collaborate on project implementations. Demonstrate autonomy in work with minimal supervision. Strive for swift incident resolution and proactively enhance application environment, processes, and communication channels. Interface with third-party vendors for escalated issues and information requests. Job Requirements: Experience/Background: Proven experience in IT infrastructure and end-user support. Proficiency in Microsoft 365 and Active Directory. Strong technical and analytical skills. Familiarity with highly regulated environments and adherence to strict IT support methodologies. Knowledge of manual handling processes. Comfort working in a fast-paced, high-energy setting. Personal Qualities: Proactive and innovative mindset, willing to challenge and innovate within our business framework. Excellent interpersonal, communication, and stakeholder management abilities. Detail-oriented with a drive for innovation and optimization in the applications environment. Committed to continuous learning and development, striving for excellence within the team and industry.
2-Month Initial Contract, possible extensions beyond. Up to £200 Per day Inside IR35. Abingdon-based - full onsite. CompanyOverview: ?Our client is a Prominent energy company headquartered in the UK. They provide critical power and services to the National Grid and commercial clients. With the support of I Squared Capital, the company manages a network of over 65 energy facilities across the country.JobDescription: Facilitating the onboarding process for new employeesand managing the offboarding process for departing staff. Maintaining an asset registry and overseeing the lifecycle of user devices. Handling incidents and requests via the service management tool. Providing support for a diverse and continually evolving range of applications, software, and hardware. Upholding governance standards across all IT service management processes. Collaborating with management to comprehend and effectively coordinate issue resolution. Identifying recurring issues or service risks. Managing scheduled tasks for clients. Taking responsibility for faults, logically addressing them throughout their lifecycle. Logging incidents and faults, categorising andescalating them as necessary. CandidateProfile: A minimum of 2 years' experience in a similar role,such as IT support or service/help desk. Previous hands-on and on-site experience. Proficiency in troubleshooting network issues at the user level. Familiarity with Microsoft 365 Admin, Microsoft EntraID, Intune MDM - MAM, Azure, Active Directory, Dell Computing, AndroidEnterprise, and WAN troubleshooting. Experience with industrial systems (e.g., MODBUS). Knowledge of network cabinets and structured cabling. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 02, 2024
Full time
2-Month Initial Contract, possible extensions beyond. Up to £200 Per day Inside IR35. Abingdon-based - full onsite. CompanyOverview: ?Our client is a Prominent energy company headquartered in the UK. They provide critical power and services to the National Grid and commercial clients. With the support of I Squared Capital, the company manages a network of over 65 energy facilities across the country.JobDescription: Facilitating the onboarding process for new employeesand managing the offboarding process for departing staff. Maintaining an asset registry and overseeing the lifecycle of user devices. Handling incidents and requests via the service management tool. Providing support for a diverse and continually evolving range of applications, software, and hardware. Upholding governance standards across all IT service management processes. Collaborating with management to comprehend and effectively coordinate issue resolution. Identifying recurring issues or service risks. Managing scheduled tasks for clients. Taking responsibility for faults, logically addressing them throughout their lifecycle. Logging incidents and faults, categorising andescalating them as necessary. CandidateProfile: A minimum of 2 years' experience in a similar role,such as IT support or service/help desk. Previous hands-on and on-site experience. Proficiency in troubleshooting network issues at the user level. Familiarity with Microsoft 365 Admin, Microsoft EntraID, Intune MDM - MAM, Azure, Active Directory, Dell Computing, AndroidEnterprise, and WAN troubleshooting. Experience with industrial systems (e.g., MODBUS). Knowledge of network cabinets and structured cabling. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Field Engineer (2nd Line) Cheshire £30,000 to £40,000 + Bonus Scheme, Company Van & Fuel Card, 28 Days Holiday, Pension, Free Parking This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success they are expanding their Infrastructure and Networking team. In this role you will solve a variety of problems for clients, providing 1st and 2nd line support on software/network and IT hardware troubleshooting. The ideal candidate will have good experience with LAN/WAN protocols, networking, routing and firewalls. You will also hold a full UK Driving License. This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day! The Role: Troubleshooting and resolving issues 1st /2nd line support 1 in 4 weeks on call + some occasional weekend working On going monitoring and maintenance of client networks & infrastructure Mon to Fri, On-Site The Person: LAN/WAN experience Networking/Routing/Firewall experience Experience with Microsoft OS and Azure Virtualistation experience, such as; VMware or Hyper-V Must have a full UK Driving License Reference Number: BBBH214643 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
May 02, 2024
Full time
IT Field Engineer (2nd Line) Cheshire £30,000 to £40,000 + Bonus Scheme, Company Van & Fuel Card, 28 Days Holiday, Pension, Free Parking This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success they are expanding their Infrastructure and Networking team. In this role you will solve a variety of problems for clients, providing 1st and 2nd line support on software/network and IT hardware troubleshooting. The ideal candidate will have good experience with LAN/WAN protocols, networking, routing and firewalls. You will also hold a full UK Driving License. This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day! The Role: Troubleshooting and resolving issues 1st /2nd line support 1 in 4 weeks on call + some occasional weekend working On going monitoring and maintenance of client networks & infrastructure Mon to Fri, On-Site The Person: LAN/WAN experience Networking/Routing/Firewall experience Experience with Microsoft OS and Azure Virtualistation experience, such as; VMware or Hyper-V Must have a full UK Driving License Reference Number: BBBH214643 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
IT Service Desk Analyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is looking for an individual who has experience of working within an IT Service Desk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as part of the service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk/Monitoring and update of calls and contacting users to inform them of call status/First line problem solution, advice and guidance/Maintenance of knowledge database of well-known faults/First line monitoring of system performance and escalation of issues to appropriate engineers/Maintenance of the Service Desk inventory of ISD assets, users and maintenance/support services/Co-ordinate and respond to enquiries from users/Log, classify and allocate calls to internal & external resources. In addition to the above, you must have excellent communication skills. Candidates with experience working within an ITIL environment would be highly desirable. The successful candidate should be able to work as part of a team and be flexible in the working hours and work demands. The Next Steps If you are interested in this position then please submit your up to date CV ASAP to avoid disappointment.
May 02, 2024
Contractor
IT Service Desk Analyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is looking for an individual who has experience of working within an IT Service Desk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as part of the service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk/Monitoring and update of calls and contacting users to inform them of call status/First line problem solution, advice and guidance/Maintenance of knowledge database of well-known faults/First line monitoring of system performance and escalation of issues to appropriate engineers/Maintenance of the Service Desk inventory of ISD assets, users and maintenance/support services/Co-ordinate and respond to enquiries from users/Log, classify and allocate calls to internal & external resources. In addition to the above, you must have excellent communication skills. Candidates with experience working within an ITIL environment would be highly desirable. The successful candidate should be able to work as part of a team and be flexible in the working hours and work demands. The Next Steps If you are interested in this position then please submit your up to date CV ASAP to avoid disappointment.
HR Systems Administrator - Permanent - Remote Job Title: HR Systems Administrator Contract: Permanent Salary: £40,000 - £45,000 Location: Predominantly home-based with occasional travel to site Hours: Full-time Role details - HR Systems Administrator We are currently looking for an expert HR Systems Administrator to join an excellent business during a period of great change and transformation. You will be responsible for supporting the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries. HR Systems Administrator - What will you be doing? First line support: serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root causes of issues and implement effective solutions. Providing testing and functionality support; assisting in making changes, ensuring that any updates are implemented correctly, supporting end-to-end testing of new functionalities and processes including planned patch releases, across all HCM modules and integrations. Supporting with the preparation and implementation of mass system data uploads, working with business areas to help upload bulk changes in an efficient manner. Training, Education and Documentation: Create, maintain, and update training materials and process maps, ensuring they are accurate and up to date and aid in user understanding and adoption. Conduct training sessions for colleagues and other departments on new functionalities and conduct refresher sessions as needed. Ensure documentation and user guides are kept up to date following issue resolution, system fixes and planned changes and that relevant users are notified of updates. Act as a systems team champion for oracle guided learning guides especially focusing on employee, manager, reporting guides, and sharing knowledge with HR colleagues to empower them in future to resolve systems issues themselves. Change Management and Project Support: Assist in change management activities related to system updates aiding in the successful adoption of new processes and functionalities. Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company. Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept. HR Systems Administrator - What will you need? Previous HR System experience, specifically Oracle Cloud Applications (Oracle Human Capital Management / Oracle HCM / Oracle Fusion HCM application modules). Experience in writing test scripts, managing testing processes, reporting on test outcomes and UAT completion. Experience creating reports in Oracle HCM Proficient in MS Office suite of software particularly comfortable using Excel to intermediate/advance level. Proven experience in a similar role providing 1st line support on issues relating to systems This role is managed by Walters People entity which is a temporary recruitment agency.
May 02, 2024
Full time
HR Systems Administrator - Permanent - Remote Job Title: HR Systems Administrator Contract: Permanent Salary: £40,000 - £45,000 Location: Predominantly home-based with occasional travel to site Hours: Full-time Role details - HR Systems Administrator We are currently looking for an expert HR Systems Administrator to join an excellent business during a period of great change and transformation. You will be responsible for supporting the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries. HR Systems Administrator - What will you be doing? First line support: serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root causes of issues and implement effective solutions. Providing testing and functionality support; assisting in making changes, ensuring that any updates are implemented correctly, supporting end-to-end testing of new functionalities and processes including planned patch releases, across all HCM modules and integrations. Supporting with the preparation and implementation of mass system data uploads, working with business areas to help upload bulk changes in an efficient manner. Training, Education and Documentation: Create, maintain, and update training materials and process maps, ensuring they are accurate and up to date and aid in user understanding and adoption. Conduct training sessions for colleagues and other departments on new functionalities and conduct refresher sessions as needed. Ensure documentation and user guides are kept up to date following issue resolution, system fixes and planned changes and that relevant users are notified of updates. Act as a systems team champion for oracle guided learning guides especially focusing on employee, manager, reporting guides, and sharing knowledge with HR colleagues to empower them in future to resolve systems issues themselves. Change Management and Project Support: Assist in change management activities related to system updates aiding in the successful adoption of new processes and functionalities. Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company. Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept. HR Systems Administrator - What will you need? Previous HR System experience, specifically Oracle Cloud Applications (Oracle Human Capital Management / Oracle HCM / Oracle Fusion HCM application modules). Experience in writing test scripts, managing testing processes, reporting on test outcomes and UAT completion. Experience creating reports in Oracle HCM Proficient in MS Office suite of software particularly comfortable using Excel to intermediate/advance level. Proven experience in a similar role providing 1st line support on issues relating to systems This role is managed by Walters People entity which is a temporary recruitment agency.
IT Service Desk Analyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is looking for an individual who has experience of working within an IT Service Desk for the role of 1st Line Support / Windows / Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as part of the service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk / Monitoring and update of calls and contacting users to inform them of call status / First line problem solution, advice and guidance / Maintenance of knowledge database of well-known faults / First line monitoring of system performance and escalation of issues to appropriate engineers / Maintenance of the Service Desk inventory of ISD assets, users and maintenance/support services / Co-ordinate and respond to enquiries from users / Log, classify and allocate calls to internal & external resources.In addition to the above, you must have excellent communication skills. Candidates with experience working within an ITIL environment would be highly desirable. The successful candidate should be able to work as part of a team and be flexible in the working hours and work demands. The Next Steps If you are interested in this position then please submit your up to date CV ASAP to avoid disappointment.
May 02, 2024
Full time
IT Service Desk Analyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is looking for an individual who has experience of working within an IT Service Desk for the role of 1st Line Support / Windows / Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as part of the service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk / Monitoring and update of calls and contacting users to inform them of call status / First line problem solution, advice and guidance / Maintenance of knowledge database of well-known faults / First line monitoring of system performance and escalation of issues to appropriate engineers / Maintenance of the Service Desk inventory of ISD assets, users and maintenance/support services / Co-ordinate and respond to enquiries from users / Log, classify and allocate calls to internal & external resources.In addition to the above, you must have excellent communication skills. Candidates with experience working within an ITIL environment would be highly desirable. The successful candidate should be able to work as part of a team and be flexible in the working hours and work demands. The Next Steps If you are interested in this position then please submit your up to date CV ASAP to avoid disappointment.
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.- Escalate issues that cannot be resolved as appropriate- Log issues with 3rd Parties to fix hardware/software under warranty/support contracts.- Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department.- Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence- General physical work such as moving/installing computers, printers, switches, server room maintenance etc.- Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications.- Assist with the install, configuration and deployment of applications.- Troubleshoot application install issues, identify application compatibility issues and install essential software patches.- To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate- Mobile Device Support- Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode.- Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques.- Windows desktop operating system experience (Windows 10).- Working knowledge of iOS.- Experience of working in anorganisation with a wired/wireless network infrastructure.- Google Workspace,- Experience of using iPads.- Experience using helpdesk or issue tracking systems.For more information, please contact Kirsty Giles at Pure Resourcing Solutions
May 01, 2024
Full time
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.- Escalate issues that cannot be resolved as appropriate- Log issues with 3rd Parties to fix hardware/software under warranty/support contracts.- Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department.- Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence- General physical work such as moving/installing computers, printers, switches, server room maintenance etc.- Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications.- Assist with the install, configuration and deployment of applications.- Troubleshoot application install issues, identify application compatibility issues and install essential software patches.- To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate- Mobile Device Support- Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode.- Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques.- Windows desktop operating system experience (Windows 10).- Working knowledge of iOS.- Experience of working in anorganisation with a wired/wireless network infrastructure.- Google Workspace,- Experience of using iPads.- Experience using helpdesk or issue tracking systems.For more information, please contact Kirsty Giles at Pure Resourcing Solutions
Role: IT TechnicianLocation: 5 days on-site (Buxton)Rate: 150 Inside IR35Duration: 3 Months Initial Contract What you will be doing: Desktop Support On site/Hands on support 1st/2nd Line Support Supporting hardware, networking, desktop support, installation, password resets, mobile set up, printer installs, printer issues etc Operating in a windows environments Driving to different sites providing desktop support What we are looking for: It Technician or 1st/2nd Line experience Desktop Support experience Experience working with and fixing Hardware, Networking, installation and printer issues Experience operating within a windows environment Someone who holds a clean UK Driving licence If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Role: IT TechnicianLocation: 5 days on-site (Buxton)Rate: 150 Inside IR35Duration: 3 Months Initial Contract What you will be doing: Desktop Support On site/Hands on support 1st/2nd Line Support Supporting hardware, networking, desktop support, installation, password resets, mobile set up, printer installs, printer issues etc Operating in a windows environments Driving to different sites providing desktop support What we are looking for: It Technician or 1st/2nd Line experience Desktop Support experience Experience working with and fixing Hardware, Networking, installation and printer issues Experience operating within a windows environment Someone who holds a clean UK Driving licence If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
CONTRACT DESKTOP SUPPORT ENGINEER - DV CLEARED BRAND NEW JOB OPPORTUNITY AVAILABLE WITHIN A LEADING NATIONAL SECURITY COMPANY FOR A DESKTOP SUPPORT ENGINEER WITH DV CLEARANCE Contract opportunity for a Desktop Support Engineer Leading National Security company Must hold Enhanced DV security clearance Flexible day rate depending on experience Minimum 6 month contract Central London based To apply please call / or email WHO WE ARE? We are recruiting a Desktop Support Engineer to work with a leading national security company in central London on a contract basis. Due to the nature of this client you will need enhanced DV clearance. You will be working at National Security level and will therefore be required on-site at least 4 days per week. WHAT WILL THE DESKTOP SUPPORT ENGINEER BE DOING? You will be part of a company that supports the UK Government at National Security level in their IT/Communications support and will play a pivotal part in making sure these systems never fail. WE NEED THE DESKTOP SUPPORT ENGINEER TO HAVE . Current Enhanced DV clearance Deal with new device requests via the service management tool Various equipment installations and upgrades Issue, update and close guest access tokens Be on hand to deal with customer queries Manage device stock, repair any faulty equipment and return broken equipment TO BE CONSIDERED . Please either apply by clicking online or emailing me directly to For further information please call me on or . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn, just search Dominic Barbet. I look forward to hearing from you. CONTRACT DESKTOP SUPPORT ENGINEER - eDV CLEARED KEY SKILLS: DESKTOP SUPPORT / SUPPORT ENGINEER / DESKTOP SUPPORT ENGINEER / 2ND LINE SUPPORT / 1ST LINE SUPPORT / DESKTOP ENGINEER / DESKTOP SPECIALIST / DV CLEARED / DV CLEARANCE / DEVELOPPED VETTING / DEVELOPED VETTED / DEEP VETTING / DEEP VETTED / SC CLEARED / SC CLEARANCE / SECURITY CLEARED / SECURITY CLEARANCE /
May 01, 2024
Full time
CONTRACT DESKTOP SUPPORT ENGINEER - DV CLEARED BRAND NEW JOB OPPORTUNITY AVAILABLE WITHIN A LEADING NATIONAL SECURITY COMPANY FOR A DESKTOP SUPPORT ENGINEER WITH DV CLEARANCE Contract opportunity for a Desktop Support Engineer Leading National Security company Must hold Enhanced DV security clearance Flexible day rate depending on experience Minimum 6 month contract Central London based To apply please call / or email WHO WE ARE? We are recruiting a Desktop Support Engineer to work with a leading national security company in central London on a contract basis. Due to the nature of this client you will need enhanced DV clearance. You will be working at National Security level and will therefore be required on-site at least 4 days per week. WHAT WILL THE DESKTOP SUPPORT ENGINEER BE DOING? You will be part of a company that supports the UK Government at National Security level in their IT/Communications support and will play a pivotal part in making sure these systems never fail. WE NEED THE DESKTOP SUPPORT ENGINEER TO HAVE . Current Enhanced DV clearance Deal with new device requests via the service management tool Various equipment installations and upgrades Issue, update and close guest access tokens Be on hand to deal with customer queries Manage device stock, repair any faulty equipment and return broken equipment TO BE CONSIDERED . Please either apply by clicking online or emailing me directly to For further information please call me on or . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn, just search Dominic Barbet. I look forward to hearing from you. CONTRACT DESKTOP SUPPORT ENGINEER - eDV CLEARED KEY SKILLS: DESKTOP SUPPORT / SUPPORT ENGINEER / DESKTOP SUPPORT ENGINEER / 2ND LINE SUPPORT / 1ST LINE SUPPORT / DESKTOP ENGINEER / DESKTOP SPECIALIST / DV CLEARED / DV CLEARANCE / DEVELOPPED VETTING / DEVELOPED VETTED / DEEP VETTING / DEEP VETTED / SC CLEARED / SC CLEARANCE / SECURITY CLEARED / SECURITY CLEARANCE /
Red Recruitment is recruiting an IT Graduate to join our client an IT specialist, who delivers Managed IT Support and Services to businesses. The ideal candidate will be a recent university or college graduate, with an interest in IT. You should also want to kick start your career within IT. This position is based in North Bristol and the salary is between 22,000 and 25,000 per annum. Benefits and Package for an IT Graduate: Salary: 22,000 - 25,000 per annum Hours: 37.5 hours per week Contract Type: Permanent Location: Bristol Flexible working Career development opportunities Extensive training Fun social events Great work life balance Great office culture Role specific qualifications Free Friday lunch, breakfast, drinks fridge, pick n mix 25 days annual leave + bank holidays Key Responsibilities of an IT Graduate: Observing, training and understanding the various roles within the business Learning the different routes you can take with your career (1st Line/2nd Line Technical Analyst, Technical Consultant, Project Consultant, Implementation Consultant, Client Experience Manager) Willing to learn about all the IT roles available Creating a development plan with the business to help you achieve your career goals Key Skills and Experience of an IT Graduate: You must be a Graduate or a university leaver looking to get into IT You should have an interest in IT Logical and skilled in problem-solving is required You must be driven and motivated to succeed Excellent time management, organisational and communication skills is required A valid UK driving license is desirable If you are a university or college graduate and are looking to get into IT, this role may be for you! Please apply now! Red Recruitment (Agency)
May 01, 2024
Full time
Red Recruitment is recruiting an IT Graduate to join our client an IT specialist, who delivers Managed IT Support and Services to businesses. The ideal candidate will be a recent university or college graduate, with an interest in IT. You should also want to kick start your career within IT. This position is based in North Bristol and the salary is between 22,000 and 25,000 per annum. Benefits and Package for an IT Graduate: Salary: 22,000 - 25,000 per annum Hours: 37.5 hours per week Contract Type: Permanent Location: Bristol Flexible working Career development opportunities Extensive training Fun social events Great work life balance Great office culture Role specific qualifications Free Friday lunch, breakfast, drinks fridge, pick n mix 25 days annual leave + bank holidays Key Responsibilities of an IT Graduate: Observing, training and understanding the various roles within the business Learning the different routes you can take with your career (1st Line/2nd Line Technical Analyst, Technical Consultant, Project Consultant, Implementation Consultant, Client Experience Manager) Willing to learn about all the IT roles available Creating a development plan with the business to help you achieve your career goals Key Skills and Experience of an IT Graduate: You must be a Graduate or a university leaver looking to get into IT You should have an interest in IT Logical and skilled in problem-solving is required You must be driven and motivated to succeed Excellent time management, organisational and communication skills is required A valid UK driving license is desirable If you are a university or college graduate and are looking to get into IT, this role may be for you! Please apply now! Red Recruitment (Agency)
Red Recruitment is recruiting a 2nd Line Technical Analyst to join our client an IT specialist, who delivers Managed IT Support and Services to businesses. This role offers an exciting opportunity for an experienced individual to join the growing team. The salary for this position is 28,000 - 35,000 per annum and is in North Bristol. Benefits and Package for a 2nd Line Technical Analyst: Salary: 28,000 - 35,000 per annum Hours: Full-time Contract Type: Permanent Location: Almondsbury, Bristol Flexible working Career development opportunities Extensive training Fun social events Great work-life balance Great office culture Free Friday lunch, breakfast, drinks fridge, pick n mix 25 days annual leave and bank holidays Key Responsibilities of a 2nd Line Technical Analyst: Supporting clients via the support system, ensuring the ticketing process is followed and the client is kept informed Diagnosing of support cases with the help and support of the rest of the team Maintaining client networks using the proactive support tools Managing new workstation builds and user setups Engaging in technical projects, including meeting clients and delivering onsite time with the team Working with the team to implement policy and procedure Managing client documentation Helping train and develop junior team members Key Skills and Experience of a 2nd Line Technical Analyst: You should have a minimum of 3 years' experience in 1st/2nd line support Good troubleshooting and problem solving skills is required Office 365 administration and troubleshooting skills is required You need to be professional, with a friendly and approachable manner Network and Firewall knowledge and troubleshooting is required If you are interested in this position and have the relevant skills required, please apply now! Red Recruitment (Agency)
May 01, 2024
Full time
Red Recruitment is recruiting a 2nd Line Technical Analyst to join our client an IT specialist, who delivers Managed IT Support and Services to businesses. This role offers an exciting opportunity for an experienced individual to join the growing team. The salary for this position is 28,000 - 35,000 per annum and is in North Bristol. Benefits and Package for a 2nd Line Technical Analyst: Salary: 28,000 - 35,000 per annum Hours: Full-time Contract Type: Permanent Location: Almondsbury, Bristol Flexible working Career development opportunities Extensive training Fun social events Great work-life balance Great office culture Free Friday lunch, breakfast, drinks fridge, pick n mix 25 days annual leave and bank holidays Key Responsibilities of a 2nd Line Technical Analyst: Supporting clients via the support system, ensuring the ticketing process is followed and the client is kept informed Diagnosing of support cases with the help and support of the rest of the team Maintaining client networks using the proactive support tools Managing new workstation builds and user setups Engaging in technical projects, including meeting clients and delivering onsite time with the team Working with the team to implement policy and procedure Managing client documentation Helping train and develop junior team members Key Skills and Experience of a 2nd Line Technical Analyst: You should have a minimum of 3 years' experience in 1st/2nd line support Good troubleshooting and problem solving skills is required Office 365 administration and troubleshooting skills is required You need to be professional, with a friendly and approachable manner Network and Firewall knowledge and troubleshooting is required If you are interested in this position and have the relevant skills required, please apply now! Red Recruitment (Agency)
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. DRIVING LICENCE ESSENTIAL Job Title: 1st Line IT Support Apprentice Pay: 23,000 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 09:00am - 17:30pm Location - Kettering Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage & audit mobile devices Troubleshoot end user devices Network support Repairing desktop PC faults Network servicing Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 01, 2024
Full time
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. DRIVING LICENCE ESSENTIAL Job Title: 1st Line IT Support Apprentice Pay: 23,000 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 09:00am - 17:30pm Location - Kettering Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage & audit mobile devices Troubleshoot end user devices Network support Repairing desktop PC faults Network servicing Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. A fantastic new opportunity has become available for Operational Risk Analyst with one of our Financial Services clients based in Chester. Role : Operational Risk Analyst Location : Chester (3 Days week Onsite) Duration : 12 Months Status : Inside IR35 The role of the Risk Lead is to partner and support Currency, Commodities, & Derivatives Operations (CCDO) teams and senior leaders to proactively identify, quantify, prioritize, and mitigate risks. Experience and Skills required : Experience within enterprise Risk Framework supporting, Risk Issue and risk management. Worked within Equities, Derivatives, FX, commodities, Trade Control. Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes. Excellent people /stakeholder management skills at all levels of seniority Strong analytical skills, attention to detail and objective problem solver Ability to work independently and be results driven whilst being a strong team player. Organized and able to present issues effectively and with impact. Strong multitasking abilities, proactive approach to successfully comply with multiple deadlines and initiatives globally. Experience in a 1st line risk role, 2nd line risk or Audit function. Excellent communication skills (both written and verbal) to be able to drive and influence risk-based decisions. Responsibilities: The role will work with the Derivatives and Balance Management Operations leadership to identify key risks and solutions to improve the risk profile of the area. Members of the Risk Lead Team are trusted advisors to CCDO functions and leadership by providing independent oversight and assessment of their risk environment. It is our role to strengthen the control environment, improve control culture & practices and promote the CCDO Risk Principles embedding a robust risk culture across the organization. Close interaction and engagement with CCDO functional leadership to provide guidance on identified risk and control issues, escalation triage, formal capture of audit issues & operational events and development of associated remediation plans. Coordinate, oversee and manage input and engagement for Regulatory Exams, Corporate Audits and Target Risk Assessments impacting CCDO functions & processes and associated remediation of findings, including Matters Requiring Attention/Immediate Attention (MRA/MRIA) Develop and maintain Single Process Inventory (SPI) framework, ensure adherence to Process Management Standard requirements including metric performance oversight. Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes. Ensure compliance with critical deadlines for risk identification, escalation and remediation. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
May 01, 2024
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. A fantastic new opportunity has become available for Operational Risk Analyst with one of our Financial Services clients based in Chester. Role : Operational Risk Analyst Location : Chester (3 Days week Onsite) Duration : 12 Months Status : Inside IR35 The role of the Risk Lead is to partner and support Currency, Commodities, & Derivatives Operations (CCDO) teams and senior leaders to proactively identify, quantify, prioritize, and mitigate risks. Experience and Skills required : Experience within enterprise Risk Framework supporting, Risk Issue and risk management. Worked within Equities, Derivatives, FX, commodities, Trade Control. Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes. Excellent people /stakeholder management skills at all levels of seniority Strong analytical skills, attention to detail and objective problem solver Ability to work independently and be results driven whilst being a strong team player. Organized and able to present issues effectively and with impact. Strong multitasking abilities, proactive approach to successfully comply with multiple deadlines and initiatives globally. Experience in a 1st line risk role, 2nd line risk or Audit function. Excellent communication skills (both written and verbal) to be able to drive and influence risk-based decisions. Responsibilities: The role will work with the Derivatives and Balance Management Operations leadership to identify key risks and solutions to improve the risk profile of the area. Members of the Risk Lead Team are trusted advisors to CCDO functions and leadership by providing independent oversight and assessment of their risk environment. It is our role to strengthen the control environment, improve control culture & practices and promote the CCDO Risk Principles embedding a robust risk culture across the organization. Close interaction and engagement with CCDO functional leadership to provide guidance on identified risk and control issues, escalation triage, formal capture of audit issues & operational events and development of associated remediation plans. Coordinate, oversee and manage input and engagement for Regulatory Exams, Corporate Audits and Target Risk Assessments impacting CCDO functions & processes and associated remediation of findings, including Matters Requiring Attention/Immediate Attention (MRA/MRIA) Develop and maintain Single Process Inventory (SPI) framework, ensure adherence to Process Management Standard requirements including metric performance oversight. Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes. Ensure compliance with critical deadlines for risk identification, escalation and remediation. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
Position : Level 2 Onsite Engineer (12-month Fixed-Term Contract) Location: Middlesbrough Compensation: 34,000 per annum + Laptop, Phone, 25 days Annual Leave plus Bank Holidays JOB OVERVIEW As a Level 2 Onsite Engineer with this leading technology solutions provider, your primary responsibility will be to deliver onsite services for day-to-day operations and various ad-hoc projects. You'll be stationed at one or customer site within the Middlesbrough area, providing essential technical support and ensuring smooth functioning of IT systems. Your duties will include basic hardware support, PC and laptop imaging, helpdesk assistance, desktop support, video conferencing support, printer maintenance, installations, and troubleshooting for 1st and 2nd line issues. Applicants must be eligible for Security Clearance No sponsorship available for this position Flexibility in terms of travel is required KEY RESPONSIBILITIES Provide on-site technical support to end clients, covering desktop computing and corporate IT services. Demonstrate proficiency in working independently and remotely across a diverse range of products, performing installations and troubleshooting tasks as necessary. Adhere to documented procedures provided by the company or client, and adapt swiftly to changes in procedures even when documentation is not updated. Show commitment to personal development by actively participating in management appraisals and training opportunities, aligning personal growth with organizational needs. While the above outlines primary responsibilities, you may be assigned additional tasks as your role evolves within the organization and in line with its broader business objectives. This could be rare travel to other customer sites across the UK. QUALIFICATIONS, SKILLS, AND EXPERIENCE Demonstrable expertise and knowledge in relevant technology areas. Education or professional certifications from colleges, universities, or relevant institutions. Possession or pursuit of certifications such as CompTIA A+/N+ or MCDST, and familiarity with ITIL Foundation v4 would be advantageous. Positive demeanour with the ability to inspire and collaborate effectively with team members. Methodical and quality-focused, ensuring accuracy and efficiency in all tasks. Professional and enthusiastic with a proactive attitude towards problem-solving. Excellent communication skills, displaying honesty, clarity, and attention to detail, even in high-pressure situations. Ability to recognize when to seek assistance and to work independently or collaboratively towards shared goals. Approachable and adaptable, willing to work flexible hours and travel as needed. Punctual, dependable, and presentable in appearance and conduct.
May 01, 2024
Full time
Position : Level 2 Onsite Engineer (12-month Fixed-Term Contract) Location: Middlesbrough Compensation: 34,000 per annum + Laptop, Phone, 25 days Annual Leave plus Bank Holidays JOB OVERVIEW As a Level 2 Onsite Engineer with this leading technology solutions provider, your primary responsibility will be to deliver onsite services for day-to-day operations and various ad-hoc projects. You'll be stationed at one or customer site within the Middlesbrough area, providing essential technical support and ensuring smooth functioning of IT systems. Your duties will include basic hardware support, PC and laptop imaging, helpdesk assistance, desktop support, video conferencing support, printer maintenance, installations, and troubleshooting for 1st and 2nd line issues. Applicants must be eligible for Security Clearance No sponsorship available for this position Flexibility in terms of travel is required KEY RESPONSIBILITIES Provide on-site technical support to end clients, covering desktop computing and corporate IT services. Demonstrate proficiency in working independently and remotely across a diverse range of products, performing installations and troubleshooting tasks as necessary. Adhere to documented procedures provided by the company or client, and adapt swiftly to changes in procedures even when documentation is not updated. Show commitment to personal development by actively participating in management appraisals and training opportunities, aligning personal growth with organizational needs. While the above outlines primary responsibilities, you may be assigned additional tasks as your role evolves within the organization and in line with its broader business objectives. This could be rare travel to other customer sites across the UK. QUALIFICATIONS, SKILLS, AND EXPERIENCE Demonstrable expertise and knowledge in relevant technology areas. Education or professional certifications from colleges, universities, or relevant institutions. Possession or pursuit of certifications such as CompTIA A+/N+ or MCDST, and familiarity with ITIL Foundation v4 would be advantageous. Positive demeanour with the ability to inspire and collaborate effectively with team members. Methodical and quality-focused, ensuring accuracy and efficiency in all tasks. Professional and enthusiastic with a proactive attitude towards problem-solving. Excellent communication skills, displaying honesty, clarity, and attention to detail, even in high-pressure situations. Ability to recognize when to seek assistance and to work independently or collaboratively towards shared goals. Approachable and adaptable, willing to work flexible hours and travel as needed. Punctual, dependable, and presentable in appearance and conduct.
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing IT Support Job Title: 1st Line Support IT Apprentice Pay: 22,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage & audit mobile devices Troubleshoot end user devices Network support Repairing desktop PC faults Network servicing Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 01, 2024
Full time
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing IT Support Job Title: 1st Line Support IT Apprentice Pay: 22,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage & audit mobile devices Troubleshoot end user devices Network support Repairing desktop PC faults Network servicing Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
ICT Manager Job Type: Full-time, Hybrid (2 days in the office) Location: Nottingham Salary: 51k - 55k An exciting opportunity has arisen for a skilled ICT Manager to lead a dynamic ICT team within a forward-thinking organisation in Nottingham. The role is hybrid, requiring two days a week in the office, and offers a competitive salary. The successful candidate will ensure the ICT team has the necessary skills and resources to deliver a first-class service to users and will be responsible for overseeing the ICT Service Desk, Infrastructure team, and ICT project support. Day to day of the role: Lead and develop a high-performing ICT team, providing direction and resources for exceptional service delivery. Drive improvements in customer experience and operational efficiency through the adoption of emerging technologies. Manage ICT contract procurement processes and maintain a thorough understanding of equality issues in employment and service provision. Exhibit strong leadership qualities, including team development, communication, and motivational skills. Work autonomously while leading the team and influencing senior management. Negotiate with internal customers and external suppliers to achieve organisational goals. Required Skills & Qualifications: Significant experience managing an integrated ICT function at a senior level within a complex organisation. Financial management skills, including budgeting, procurement, and contract management. Ability to present complex technical proposals to a non-technical audience. Proven project and programme management experience. Visionary leadership in creating and implementing an ICT strategy that delivers measurable change. Desirable: ITIL Qualification. Prince2 Qualification. Management Qualification. Graduate level qualification (or equivalent higher education). Benefits: Competitive salary package. Hybrid working model for work-life balance. Opportunity to lead innovative projects and make a significant impact. Be part of an organisation that values innovation and trust. If you are motivated by challenge and wish to join a team that fosters growth and innovation, please apply online today with your updated CV and a cover letter detailing your suitability for the ICT Manager role.
May 01, 2024
Full time
ICT Manager Job Type: Full-time, Hybrid (2 days in the office) Location: Nottingham Salary: 51k - 55k An exciting opportunity has arisen for a skilled ICT Manager to lead a dynamic ICT team within a forward-thinking organisation in Nottingham. The role is hybrid, requiring two days a week in the office, and offers a competitive salary. The successful candidate will ensure the ICT team has the necessary skills and resources to deliver a first-class service to users and will be responsible for overseeing the ICT Service Desk, Infrastructure team, and ICT project support. Day to day of the role: Lead and develop a high-performing ICT team, providing direction and resources for exceptional service delivery. Drive improvements in customer experience and operational efficiency through the adoption of emerging technologies. Manage ICT contract procurement processes and maintain a thorough understanding of equality issues in employment and service provision. Exhibit strong leadership qualities, including team development, communication, and motivational skills. Work autonomously while leading the team and influencing senior management. Negotiate with internal customers and external suppliers to achieve organisational goals. Required Skills & Qualifications: Significant experience managing an integrated ICT function at a senior level within a complex organisation. Financial management skills, including budgeting, procurement, and contract management. Ability to present complex technical proposals to a non-technical audience. Proven project and programme management experience. Visionary leadership in creating and implementing an ICT strategy that delivers measurable change. Desirable: ITIL Qualification. Prince2 Qualification. Management Qualification. Graduate level qualification (or equivalent higher education). Benefits: Competitive salary package. Hybrid working model for work-life balance. Opportunity to lead innovative projects and make a significant impact. Be part of an organisation that values innovation and trust. If you are motivated by challenge and wish to join a team that fosters growth and innovation, please apply online today with your updated CV and a cover letter detailing your suitability for the ICT Manager role.