The Schools of King Edward VI in Birmingham
Birmingham, UK
The mission of the King Edward VI Foundation (the “Foundation”) is to make Birmingham the best place to be educated in the UK. A progressive, influential educational charity, King Edward VI Foundation’s reputation is underpinned by a long and distinguished history. King Edward’s School was established in 1552 by King Edward VI, part of the early growth of secular education in England. In the late 19th century, our five grammar schools and King Edward VI High School for Girls were an early step in extending secondary education for girls and boys.
The 21st century has brought the formation of the King Edward VI Academy Trust, a means of expanding from our original five grammar schools to a current family of eleven academies and two independent schools. Six of the academies are selective; five are comprehensive, some serving Birmingham’s most deprived communities. To serve the city’s children, we recognise that we need to provide a diverse range of schools: independent as well as Academies, selective and also comprehensive. And we believe that those schools need to be accessible to all, regardless of ethnic, religious and social background.
The further development of digital practices and use of technology is integral to the above, and the purpose of this role is to nurture and support this development via the organisation’s Single Central Enterprise Platform (SCEP), among other priorities. The SCEP, running on Microsoft 365, provides a solution to the organisation for collaboration and communication.
We are looking to appoint a well-qualified, experienced and highly motivated individual to join the central Digital and Technology team and fulfil this critical position to manage the organisation’s Single Central Enterprise Platform (SCEP), running on Microsoft 365.
Our schools have achieved great things by managing their individual digital initiatives, particularly during the pandemic. Now it is time for all parts of the organisation to work collectively in advancing and joining up its digital infrastructure and thereby contributing to the Foundation’s work towards achieving its objectives and realising its mission.
The person appointed will have extensive knowledge of using and configuring the latest M365 technologies in addition to managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook and more. Experience of working in an educational environment is desirable. The person appointed must be committed to promoting and safeguarding the welfare of the students at the school.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Principal responsibilities and duties
Be the central point of contact for all matters relating the Microsoft 365 Single Central Enterprise Platform (SCEP).
Be responsible for Exchange, End point manager, SharePoint online, Power Apps, Power Automate, Intune, O365 security compliance, DLP.
Monitor M365 and react accordingly to any data or cyber-security concerns.
Be responsible for ensuring that administrative rights of users are monitored and controlled appropriately.
Ensure effective change controls are implemented to allow the multiple organisations of the organisation to co-exist within a shared environment.
Responsibility for ensuring that the organisation’s email protection solutions are monitored and that any held/delayed emails are released within a timely manner.
The backup of M365 is automated using an external solution, however the post holder will be responsible for monitoring this service to assure compliance and disaster recovery readiness in the event of a critical incident.
Create policy documents for consumption across the organisation.
Ensure that the M365 SCEP meets and maintains compliance with the DfE’s Digital and Technology standards for schools and colleges.
Work closely and collaboratively with our schools, in particular the school-based technical leads to ensure the M365 SCEP meets operational needs.
Provide additional capacity to the Digital and Technology team with migrating schools to the M365 SCEP on an ad-hoc basis to
Work or support any work undertaken with any third-parties as required to deliver the responsibilities listed above.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
General responsibilities and duties
To develop a clear understanding of the Foundation’s vision, mission and strategic aims and to actively support these.
To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
To remain committed to the safeguarding of all of our students.
To identify and undertake relevant training to enable continuing professional development, where resources allow.
To prepare for and proactively engage in the performance review cycle with your line manager.
To attend appropriate internal and external meetings, as directed by your line manager.
To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.
The successful candidate will be required to fulfil an enhanced DBS check.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.
Person Specification
Knowledge and experience
Essential
Extensive knowledge of using and configuring latest M365 technologies
Experience and knowledge of managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook
Experience of managing organisation wide IT projects and engaging with key stakeholders with the aim of standardisation, unification and simplification
Experience of contributing to a process improvement or change project
Experience of managing contracts with suppliers
Knowledge of infrastructure, software solutions, Microsoft Server technologies, networking, security and storage systems
Demonstrable experience of working in an IT /technical management environment within an educational organisational setting
Desirable
Education sector experience
Prior experience of working within a similar role
Practical experience of cloud migrations
Experience with wider infrastructure technologies
Skilled at providing training and support
Qualifications
Essential
University degree in computing or related or equivalent work experience
Desirable
Current and relevant Microsoft Certification
Competencies & Skills
Essential
Demonstrable experience of supporting a shared M365 environment
Technical IT skills
Strong communication skills
Strong attention to detail
Demonstrates a strong commitment to providing excellent customer service
Task delivery, accuracy, detail and completion
Good project management skills; systematic approach to problem solving
Demonstrable good written and verbal communication skills
Ability to work well under pressure
Strong ability to work as a part of a team
Aptitude and attitude appropriate for development within the role.
Ability to deliver quality support and to deliver at pace
Flexible and proactive (ability to drive change)
Ability to influence and persuade others
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
Desirable
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
A full job description and an application pack for this post, can be found at: https://www.schoolsofkingedwardvi.co.uk/foundation/job-opportunities/
Jun 23, 2023
Full time
The mission of the King Edward VI Foundation (the “Foundation”) is to make Birmingham the best place to be educated in the UK. A progressive, influential educational charity, King Edward VI Foundation’s reputation is underpinned by a long and distinguished history. King Edward’s School was established in 1552 by King Edward VI, part of the early growth of secular education in England. In the late 19th century, our five grammar schools and King Edward VI High School for Girls were an early step in extending secondary education for girls and boys.
The 21st century has brought the formation of the King Edward VI Academy Trust, a means of expanding from our original five grammar schools to a current family of eleven academies and two independent schools. Six of the academies are selective; five are comprehensive, some serving Birmingham’s most deprived communities. To serve the city’s children, we recognise that we need to provide a diverse range of schools: independent as well as Academies, selective and also comprehensive. And we believe that those schools need to be accessible to all, regardless of ethnic, religious and social background.
The further development of digital practices and use of technology is integral to the above, and the purpose of this role is to nurture and support this development via the organisation’s Single Central Enterprise Platform (SCEP), among other priorities. The SCEP, running on Microsoft 365, provides a solution to the organisation for collaboration and communication.
We are looking to appoint a well-qualified, experienced and highly motivated individual to join the central Digital and Technology team and fulfil this critical position to manage the organisation’s Single Central Enterprise Platform (SCEP), running on Microsoft 365.
Our schools have achieved great things by managing their individual digital initiatives, particularly during the pandemic. Now it is time for all parts of the organisation to work collectively in advancing and joining up its digital infrastructure and thereby contributing to the Foundation’s work towards achieving its objectives and realising its mission.
The person appointed will have extensive knowledge of using and configuring the latest M365 technologies in addition to managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook and more. Experience of working in an educational environment is desirable. The person appointed must be committed to promoting and safeguarding the welfare of the students at the school.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Principal responsibilities and duties
Be the central point of contact for all matters relating the Microsoft 365 Single Central Enterprise Platform (SCEP).
Be responsible for Exchange, End point manager, SharePoint online, Power Apps, Power Automate, Intune, O365 security compliance, DLP.
Monitor M365 and react accordingly to any data or cyber-security concerns.
Be responsible for ensuring that administrative rights of users are monitored and controlled appropriately.
Ensure effective change controls are implemented to allow the multiple organisations of the organisation to co-exist within a shared environment.
Responsibility for ensuring that the organisation’s email protection solutions are monitored and that any held/delayed emails are released within a timely manner.
The backup of M365 is automated using an external solution, however the post holder will be responsible for monitoring this service to assure compliance and disaster recovery readiness in the event of a critical incident.
Create policy documents for consumption across the organisation.
Ensure that the M365 SCEP meets and maintains compliance with the DfE’s Digital and Technology standards for schools and colleges.
Work closely and collaboratively with our schools, in particular the school-based technical leads to ensure the M365 SCEP meets operational needs.
Provide additional capacity to the Digital and Technology team with migrating schools to the M365 SCEP on an ad-hoc basis to
Work or support any work undertaken with any third-parties as required to deliver the responsibilities listed above.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
General responsibilities and duties
To develop a clear understanding of the Foundation’s vision, mission and strategic aims and to actively support these.
To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
To remain committed to the safeguarding of all of our students.
To identify and undertake relevant training to enable continuing professional development, where resources allow.
To prepare for and proactively engage in the performance review cycle with your line manager.
To attend appropriate internal and external meetings, as directed by your line manager.
To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.
The successful candidate will be required to fulfil an enhanced DBS check.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.
Person Specification
Knowledge and experience
Essential
Extensive knowledge of using and configuring latest M365 technologies
Experience and knowledge of managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook
Experience of managing organisation wide IT projects and engaging with key stakeholders with the aim of standardisation, unification and simplification
Experience of contributing to a process improvement or change project
Experience of managing contracts with suppliers
Knowledge of infrastructure, software solutions, Microsoft Server technologies, networking, security and storage systems
Demonstrable experience of working in an IT /technical management environment within an educational organisational setting
Desirable
Education sector experience
Prior experience of working within a similar role
Practical experience of cloud migrations
Experience with wider infrastructure technologies
Skilled at providing training and support
Qualifications
Essential
University degree in computing or related or equivalent work experience
Desirable
Current and relevant Microsoft Certification
Competencies & Skills
Essential
Demonstrable experience of supporting a shared M365 environment
Technical IT skills
Strong communication skills
Strong attention to detail
Demonstrates a strong commitment to providing excellent customer service
Task delivery, accuracy, detail and completion
Good project management skills; systematic approach to problem solving
Demonstrable good written and verbal communication skills
Ability to work well under pressure
Strong ability to work as a part of a team
Aptitude and attitude appropriate for development within the role.
Ability to deliver quality support and to deliver at pace
Flexible and proactive (ability to drive change)
Ability to influence and persuade others
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
Desirable
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
A full job description and an application pack for this post, can be found at: https://www.schoolsofkingedwardvi.co.uk/foundation/job-opportunities/
Senior Parking Contracts and Systems Officer RBKC615162 Job Summary: Salary range: £49,854 - £56,565 per annum Work location: London Hours per week: 36 Contract type: Permanent Closing date: 21st April 2024 Interview date: Week commencing 6th May 2024 About Us: Ensure parking provision supports our wider goals for safer, greener streets. In Kensington and Chelsea, we're committed to creating cleaner, greener and safer streets that meet the needs of residents, businesses, and visitors alike. Efficient parking provision and parking enforcement play a key role in this commitment - improving transportation and air quality. We deliver high-profile and high-value services, using front-line and back-office systems that are delivered by a range of contractors. The Role: In this fast-moving role, you will manage and monitor a range of parking service contracts, ensuring they are efficient, effective and provide good value for money. This covers parking enforcement, pay-to-park, and other parking support activities relating to special events in the Borough such as the Notting Hill Carnival. At the same time, you will lead on improvement and development initiatives, including advances in parking-related information technology. You will also be responsible for data analysis and management information reporting, with the support of a business analytics specialist. This is a hybrid role where, for at least 50% of contracted hours, you will be based at a Council workplace in central London in a team situation that ensures adequate coverage during the full working week. Please refer to the Job Description for more information About You: You're likely to have some experience in contract management, ideally in the field of parking services as you will need to understand relevant traffic legislation. Project management experience is also important as you will be expected to oversee a wide portfolio of contracts, often working to tight timelines. While utilising data to inform contract management decisions, you will also need strong communication and negotiation skills to move contracts forward. The ability to present information persuasively and communicate with a wide range of people, from councillors and senior managers to residents, is key to your success. As you'll be expected to produce reports, proficiency in Microsoft Excel and Word is vital. In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays. Please apply online explaining how you meet the requirements set out in the person specification and job description. CV's will not be considered for this role. Application process Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted. You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form. Additional information We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers. This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers. We do not accept speculative CVs from any source. Please note, that we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk/spam folder as our system-generated emails may be allocated to these folders by your email settings. If you experience difficulties with the recruitment application process, please contact the recruitment team by email:
Apr 20, 2024
Full time
Senior Parking Contracts and Systems Officer RBKC615162 Job Summary: Salary range: £49,854 - £56,565 per annum Work location: London Hours per week: 36 Contract type: Permanent Closing date: 21st April 2024 Interview date: Week commencing 6th May 2024 About Us: Ensure parking provision supports our wider goals for safer, greener streets. In Kensington and Chelsea, we're committed to creating cleaner, greener and safer streets that meet the needs of residents, businesses, and visitors alike. Efficient parking provision and parking enforcement play a key role in this commitment - improving transportation and air quality. We deliver high-profile and high-value services, using front-line and back-office systems that are delivered by a range of contractors. The Role: In this fast-moving role, you will manage and monitor a range of parking service contracts, ensuring they are efficient, effective and provide good value for money. This covers parking enforcement, pay-to-park, and other parking support activities relating to special events in the Borough such as the Notting Hill Carnival. At the same time, you will lead on improvement and development initiatives, including advances in parking-related information technology. You will also be responsible for data analysis and management information reporting, with the support of a business analytics specialist. This is a hybrid role where, for at least 50% of contracted hours, you will be based at a Council workplace in central London in a team situation that ensures adequate coverage during the full working week. Please refer to the Job Description for more information About You: You're likely to have some experience in contract management, ideally in the field of parking services as you will need to understand relevant traffic legislation. Project management experience is also important as you will be expected to oversee a wide portfolio of contracts, often working to tight timelines. While utilising data to inform contract management decisions, you will also need strong communication and negotiation skills to move contracts forward. The ability to present information persuasively and communicate with a wide range of people, from councillors and senior managers to residents, is key to your success. As you'll be expected to produce reports, proficiency in Microsoft Excel and Word is vital. In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays. Please apply online explaining how you meet the requirements set out in the person specification and job description. CV's will not be considered for this role. Application process Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted. You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form. Additional information We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers. This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers. We do not accept speculative CVs from any source. Please note, that we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk/spam folder as our system-generated emails may be allocated to these folders by your email settings. If you experience difficulties with the recruitment application process, please contact the recruitment team by email:
Global Technology Solutions Ltd
Hampton, Cambridgeshire
SC Cleared applicants only. Location - Hampton, Peterborough Pay - £21.37 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off. Requirements: - 1st Line Support of Wintel/Retail and Hardware related incidents - Accurately log incidents and ensure all relevant data is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution. Ideal Experience: - Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information. Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Apr 19, 2024
Contractor
SC Cleared applicants only. Location - Hampton, Peterborough Pay - £21.37 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off. Requirements: - 1st Line Support of Wintel/Retail and Hardware related incidents - Accurately log incidents and ensure all relevant data is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution. Ideal Experience: - Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information. Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £16.30 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off. Requirements: - 1st Line Support of Wintel/Retail and Hardware related incidents - Accurately log incidents and ensure all relevant data is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution. Ideal Experience: - Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists. If you think you're a suitable candidate, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Apr 19, 2024
Contractor
Location - Hampton, Peterborough Pay - £16.30 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off. Requirements: - 1st Line Support of Wintel/Retail and Hardware related incidents - Accurately log incidents and ensure all relevant data is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution. Ideal Experience: - Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists. If you think you're a suitable candidate, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Apr 19, 2024
Contractor
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Network Support Engineer 12 - 18 month contract £250 - £265/day Swindon Inside IR35 CCNA Routers VPN's Cisco/Juniper My client require the services of a specialist 1st/2nd line Network Support Engineer to join their multi-tiered network support team for a long term contract of between 12 - 18 months. Responsibilities: - Support internal users through helpdesk ticketing system - Troubleshoot and resolve end user network queries - Installation of patch panels and cabling - Configuration and installation of routers and switches Key skills required: - 2 + years experience in working in a network support role. - CCNA certified - Routing knowledge - Hands on experience in setting up/trouble shooting VPN s/VLAN s - Familiar with WiFi - Familiar with configuring Juniper/Cisco switches/routers - Excellent communications skills This is a long-term, secure contract that is likely to continue for 18 months+. It's based at client site in Swindon and it paying between £250 - £265 per day. The ideal candidate will be able to start the role from 1st April 2024. Ballantyne Technology operate as an employment agency for their clients. For more information contact Jamie Smith.
Apr 19, 2024
Contractor
Network Support Engineer 12 - 18 month contract £250 - £265/day Swindon Inside IR35 CCNA Routers VPN's Cisco/Juniper My client require the services of a specialist 1st/2nd line Network Support Engineer to join their multi-tiered network support team for a long term contract of between 12 - 18 months. Responsibilities: - Support internal users through helpdesk ticketing system - Troubleshoot and resolve end user network queries - Installation of patch panels and cabling - Configuration and installation of routers and switches Key skills required: - 2 + years experience in working in a network support role. - CCNA certified - Routing knowledge - Hands on experience in setting up/trouble shooting VPN s/VLAN s - Familiar with WiFi - Familiar with configuring Juniper/Cisco switches/routers - Excellent communications skills This is a long-term, secure contract that is likely to continue for 18 months+. It's based at client site in Swindon and it paying between £250 - £265 per day. The ideal candidate will be able to start the role from 1st April 2024. Ballantyne Technology operate as an employment agency for their clients. For more information contact Jamie Smith.
Job Title: C++ Build Engineer Contract Duration: 12 months Location: London, UK Rate: 600 to 800 per day via umbrella company Company Overview: Investment Bank Role Overview: As a C++ Build Engineer, you will be responsible for managing and maintaining the build infrastructure for our client, a prominent investment bank based in London. You will play a critical role in ensuring the smooth and efficient build process for C++ applications, contributing to the overall success of our client's software development projects. Key Responsibilities: - Designing, implementing, and maintaining build systems for C++ applications. - Collaborating with software developers to optimise build processes and improve build times. - Troubleshooting build failures and resolving issues promptly to minimise downtime. - Managing dependencies and ensuring compatibility across different platforms and environments. - Automating build and deployment processes to streamline development work flows. - Monitoring build system performance and implementing improvements as needed. - Providing technical support and guidance to development teams regarding build-related matters. Requirements: - Strong proficiency in C++ programming language. - Solid understanding of build systems such as CMake, Make, or Bazel. - Experience with version control systems, preferably Git. - Familiarity with continuous integration (CI) and continuous deployment (CD) concepts. - Proficiency in scripting languages such as Python or Bash. - Excellent problem-solving skills and attention to detail. - Strong communication and collaboration skills. - Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). Nice to Have: - Knowledge of financial services industry or experience working in a similar environment. - Familiarity with Jenkins, TeamCity, or other CI/CD tools. - Experience with containerization technologies such as Docker or Kubernetes. Benefits: - Competitive daily rate. - Opportunity to work with a leading investment bank in the heart of London. - Exposure to cutting-edge technologies and projects. - Potential for contract extension or permanent placement based on performance. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom Partnership Number OC(phone number removed) England and Wales
Apr 19, 2024
Contractor
Job Title: C++ Build Engineer Contract Duration: 12 months Location: London, UK Rate: 600 to 800 per day via umbrella company Company Overview: Investment Bank Role Overview: As a C++ Build Engineer, you will be responsible for managing and maintaining the build infrastructure for our client, a prominent investment bank based in London. You will play a critical role in ensuring the smooth and efficient build process for C++ applications, contributing to the overall success of our client's software development projects. Key Responsibilities: - Designing, implementing, and maintaining build systems for C++ applications. - Collaborating with software developers to optimise build processes and improve build times. - Troubleshooting build failures and resolving issues promptly to minimise downtime. - Managing dependencies and ensuring compatibility across different platforms and environments. - Automating build and deployment processes to streamline development work flows. - Monitoring build system performance and implementing improvements as needed. - Providing technical support and guidance to development teams regarding build-related matters. Requirements: - Strong proficiency in C++ programming language. - Solid understanding of build systems such as CMake, Make, or Bazel. - Experience with version control systems, preferably Git. - Familiarity with continuous integration (CI) and continuous deployment (CD) concepts. - Proficiency in scripting languages such as Python or Bash. - Excellent problem-solving skills and attention to detail. - Strong communication and collaboration skills. - Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). Nice to Have: - Knowledge of financial services industry or experience working in a similar environment. - Familiarity with Jenkins, TeamCity, or other CI/CD tools. - Experience with containerization technologies such as Docker or Kubernetes. Benefits: - Competitive daily rate. - Opportunity to work with a leading investment bank in the heart of London. - Exposure to cutting-edge technologies and projects. - Potential for contract extension or permanent placement based on performance. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom Partnership Number OC(phone number removed) England and Wales
1st Line Technical Support Agent Onsite: Bracknell Shifts: 4 days on 4 days off/12 hour shifts Brief Overview of role/project: We are looking for a candidate to fill a 1st Line Technical Support Agent role with a flexible, dynamic, can-do attitude, working in a fast-paced environment to join a friendly and collaborative team, to be our first point who can add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. Be clear and concise when engaging the customers, updating the customer efficiently in a prompt manner and see technical issues through to resolution. Mandatory Skills (Candidate must have all): Attention to detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes. Basic networking knowledge. Project People is acting as an Employment Business in relation to this vacancy.
Apr 19, 2024
Contractor
1st Line Technical Support Agent Onsite: Bracknell Shifts: 4 days on 4 days off/12 hour shifts Brief Overview of role/project: We are looking for a candidate to fill a 1st Line Technical Support Agent role with a flexible, dynamic, can-do attitude, working in a fast-paced environment to join a friendly and collaborative team, to be our first point who can add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. Be clear and concise when engaging the customers, updating the customer efficiently in a prompt manner and see technical issues through to resolution. Mandatory Skills (Candidate must have all): Attention to detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes. Basic networking knowledge. Project People is acting as an Employment Business in relation to this vacancy.
Are you looking for a new opportunity, to work within a reputable, award-winning business management organisation? R13 are currently working alongside a fantastic company, who are looking for a highly organised individual to join them as a 1st Line Support Advisor, to provide support with incoming custom enquiries. Based in a modern, open plan office in an ideal location in Norwich City Centre, this is a fulltime, permanent position working 9.00am - 5.00pm (37 hours per week), Monday to Friday. The offered salary for this opportunity is £24,599 per annum. The company: This internationally recognised company have been providing business management services within the UK market for over 30 years, and who are now a recognised and trusted provider. As the company continues to grow as part of their impressive expansion plans, it is an exciting time to join. The benefits: 5 weeks' holiday, PLUS birthday and bank holidays, and a holiday purchase scheme, pension, health plan and gym discounts, city centre location and sociable hours. The day to day: Acting as the first point of contact for customer queries, resolving these where possible & transferring to 2nd line where needed. Providing guidance on contract queries, including amendments, updating details, contract addendums and new account set up. Providing customers with copies of relevant documents/certificates where requested. Ensuring all information if accurately updated & recorded on the system. Providing support via phone, email and live chat. You will have/be: 5 years of customer service experience, with strong written and verbal communication skills. A natural problem solver. A proactive attitude and ability to work in a fast-paced environment. Knowledge of CRM software, and experience with Microsoft Office (including word, excel and outlook). Strong organisational skills and a good attention to detail. How to apply To hear more details about this fantastic opportunity please email your CV to Sean Ferris - Senior Delivery Manager at rthirteen recruitment. If you don't hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.
Apr 19, 2024
Full time
Are you looking for a new opportunity, to work within a reputable, award-winning business management organisation? R13 are currently working alongside a fantastic company, who are looking for a highly organised individual to join them as a 1st Line Support Advisor, to provide support with incoming custom enquiries. Based in a modern, open plan office in an ideal location in Norwich City Centre, this is a fulltime, permanent position working 9.00am - 5.00pm (37 hours per week), Monday to Friday. The offered salary for this opportunity is £24,599 per annum. The company: This internationally recognised company have been providing business management services within the UK market for over 30 years, and who are now a recognised and trusted provider. As the company continues to grow as part of their impressive expansion plans, it is an exciting time to join. The benefits: 5 weeks' holiday, PLUS birthday and bank holidays, and a holiday purchase scheme, pension, health plan and gym discounts, city centre location and sociable hours. The day to day: Acting as the first point of contact for customer queries, resolving these where possible & transferring to 2nd line where needed. Providing guidance on contract queries, including amendments, updating details, contract addendums and new account set up. Providing customers with copies of relevant documents/certificates where requested. Ensuring all information if accurately updated & recorded on the system. Providing support via phone, email and live chat. You will have/be: 5 years of customer service experience, with strong written and verbal communication skills. A natural problem solver. A proactive attitude and ability to work in a fast-paced environment. Knowledge of CRM software, and experience with Microsoft Office (including word, excel and outlook). Strong organisational skills and a good attention to detail. How to apply To hear more details about this fantastic opportunity please email your CV to Sean Ferris - Senior Delivery Manager at rthirteen recruitment. If you don't hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.
Dynamics 365 Application Analyst - Remote Bibby Financial Services has an exciting opportunity available for a reliable Dynamics 365 Application Analyst to join our team on a home based contract . You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £40,000 per annum and great benefits. We've supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets. Why us? We're in the business of relationships. Whether working together or supporting our clients, that's what makes us stand out from the crowd. We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time. We empower our colleagues to be themselves and grow in the way they want - we believe in them and celebrate their success. As our Dynamics 365 Application Analyst , we will reward you and your hard work with: Private healthcare for you and your family Company pension scheme Wide range of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme As our Dynamics 365 Application Analyst, you will operate within an Agile delivery environment, with responsibility for both the development of new initiatives and ongoing maintenance and support of existing Power Apps across our Dynamics 365 (Customer Engagement) estate.You will be required to communicate and work with business users in the UK and internationally to resolve identified issues and support the wider team to progress the Digital change program. Your responsibilities as our Dynamics 365 Application Analyst will include: Working with business users and front-line support teams to resolve issues related to D365 and associated systems Undertaking small changes in D365 Customer Engagement and the Power Platform to address issues and deliver value to business users Ensuring all work is recorded in ServiceNow and Azure DevOps, with appropriate documentation and records created/maintained Actively engaging with the wider Digital Community and IT team to ensure the smooth delivery of change Providing a high level of ongoing service through excellent Incident and Problem Management Identifying improvements to address issues, improve resilience and deliver business benefits Being responsible for deploying technical solutions Working with the wider team to verify new features and functionality What we are looking for in our ideal Dynamics 365 Application Analyst: Communicates clearly and engages effectively with a broad range of stakeholders Operates well within the wider IT team and forms effective working relationships with colleagues Willing to learn; building knowledge and understanding of technical applications and BFS's business, products and processe A pro-active approach, prepared to take ownership of issues, but tempered with self-awareness of own limits of knowledge and experience to ensure effective management of risk Organised and diligent in maintaining accurate records Ability to work to a process, but demonstrates initiative in a fluid business environment with changing priorities Can cope with work from multiple sources and manage workload and expectations appropriately Exposure to D365 Customer Engagement configuration and administration Experience working with the Microsoft Dataverse, specifically D365 Sales / Customer Engagement Experience within 1st or 2nd Line technical support and/or IT application support role Familiarity with the ITIL framework and of IT incident management and investigation The ability to communicate with stakeholders at different levels Excellent verbal and written communication skills There's no place quite like BFS and we're proud of that. It's all down to our colleagues - they make us the business with which every SME wants to partner. If you would like to join us, please click ' Apply ' today to be considered as our Dynamics 365 Application Analyst - we would love to hear from you! We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process. We reserve the right to close applications early. No agencies, please.
Apr 19, 2024
Full time
Dynamics 365 Application Analyst - Remote Bibby Financial Services has an exciting opportunity available for a reliable Dynamics 365 Application Analyst to join our team on a home based contract . You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £40,000 per annum and great benefits. We've supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets. Why us? We're in the business of relationships. Whether working together or supporting our clients, that's what makes us stand out from the crowd. We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time. We empower our colleagues to be themselves and grow in the way they want - we believe in them and celebrate their success. As our Dynamics 365 Application Analyst , we will reward you and your hard work with: Private healthcare for you and your family Company pension scheme Wide range of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme As our Dynamics 365 Application Analyst, you will operate within an Agile delivery environment, with responsibility for both the development of new initiatives and ongoing maintenance and support of existing Power Apps across our Dynamics 365 (Customer Engagement) estate.You will be required to communicate and work with business users in the UK and internationally to resolve identified issues and support the wider team to progress the Digital change program. Your responsibilities as our Dynamics 365 Application Analyst will include: Working with business users and front-line support teams to resolve issues related to D365 and associated systems Undertaking small changes in D365 Customer Engagement and the Power Platform to address issues and deliver value to business users Ensuring all work is recorded in ServiceNow and Azure DevOps, with appropriate documentation and records created/maintained Actively engaging with the wider Digital Community and IT team to ensure the smooth delivery of change Providing a high level of ongoing service through excellent Incident and Problem Management Identifying improvements to address issues, improve resilience and deliver business benefits Being responsible for deploying technical solutions Working with the wider team to verify new features and functionality What we are looking for in our ideal Dynamics 365 Application Analyst: Communicates clearly and engages effectively with a broad range of stakeholders Operates well within the wider IT team and forms effective working relationships with colleagues Willing to learn; building knowledge and understanding of technical applications and BFS's business, products and processe A pro-active approach, prepared to take ownership of issues, but tempered with self-awareness of own limits of knowledge and experience to ensure effective management of risk Organised and diligent in maintaining accurate records Ability to work to a process, but demonstrates initiative in a fluid business environment with changing priorities Can cope with work from multiple sources and manage workload and expectations appropriately Exposure to D365 Customer Engagement configuration and administration Experience working with the Microsoft Dataverse, specifically D365 Sales / Customer Engagement Experience within 1st or 2nd Line technical support and/or IT application support role Familiarity with the ITIL framework and of IT incident management and investigation The ability to communicate with stakeholders at different levels Excellent verbal and written communication skills There's no place quite like BFS and we're proud of that. It's all down to our colleagues - they make us the business with which every SME wants to partner. If you would like to join us, please click ' Apply ' today to be considered as our Dynamics 365 Application Analyst - we would love to hear from you! We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process. We reserve the right to close applications early. No agencies, please.
1st Line Technical Support Agent 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and nigh 12 hour shifts. Brief Overview of role / project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function. Mandatory Skills (Candidate must have all): Attention to detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes would be beneficial. Basic networking knowledge You will be required to go through a national security clearance process for this role before you can start this position Project People is acting as an Employment Business in relation to this vacancy.
Apr 19, 2024
Seasonal
1st Line Technical Support Agent 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and nigh 12 hour shifts. Brief Overview of role / project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function. Mandatory Skills (Candidate must have all): Attention to detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes would be beneficial. Basic networking knowledge You will be required to go through a national security clearance process for this role before you can start this position Project People is acting as an Employment Business in relation to this vacancy.
Our client, a leading global organisation, are seeking a talented and proactive 1st/2nd Line Support specialist on a 12-month contract basis, inside IR35. This role presents an exciting opportunity to work for a market leading company as they embark on a new phase of their journey and will see you as a key member of their newly established team. This will be their first recruit into the IT team so you must be comfortable working in a stand-alone role initially. The role will be remote based for the first several weeks and then be based at their brand-new offices in Maidenhead. The successful candidate will be responsible for providing 1st/2nd line technical support to their newly appointed internal team, ensuring the smooth operation of their IT infrastructure and applications. You will possess excellent communication skills, a customer-focused mindset and a commitment to delivering high-quality support services. You will act as the main point of contact for internal staff seeking technical assistance via phone, email, or in-person so you must be confident working autonomously. You will be the key person to respond to all IT-related issues and so must be confident in resolving issues around hardware, software, network, and application support. You will troubleshoot and diagnose problems, escalate issues as necessary to the company s central IT team in Switzerland and follow up with users to ensure resolution. You will also configure, and maintain hardware and software components, including desktops, laptops, printers, and peripherals. The ideal candidate will have: Experience of providing 1st and 2nd line technical support in a corporate environment. Solid Windows 10 &/or 11/ Office 365 Confluence/Jira/ITSM tools Active Directory/Administration (Account set ups etc) Exchange Administration/Mail tracking Good knowledge of VPN/Citrix Troubleshooting PCs/Laptops/vShpere/MFD s/Screens/AntiVirus software/Edge&Chrome support Audio support: Video Conferencing/Teams meetings/Webex Laptop/Desktop builds and MFD support Exposure of Bloomberg/Reuters desirable This is a site-based role with some flexible working. The role is Inside IR35 - £275-£300 per day
Apr 19, 2024
Contractor
Our client, a leading global organisation, are seeking a talented and proactive 1st/2nd Line Support specialist on a 12-month contract basis, inside IR35. This role presents an exciting opportunity to work for a market leading company as they embark on a new phase of their journey and will see you as a key member of their newly established team. This will be their first recruit into the IT team so you must be comfortable working in a stand-alone role initially. The role will be remote based for the first several weeks and then be based at their brand-new offices in Maidenhead. The successful candidate will be responsible for providing 1st/2nd line technical support to their newly appointed internal team, ensuring the smooth operation of their IT infrastructure and applications. You will possess excellent communication skills, a customer-focused mindset and a commitment to delivering high-quality support services. You will act as the main point of contact for internal staff seeking technical assistance via phone, email, or in-person so you must be confident working autonomously. You will be the key person to respond to all IT-related issues and so must be confident in resolving issues around hardware, software, network, and application support. You will troubleshoot and diagnose problems, escalate issues as necessary to the company s central IT team in Switzerland and follow up with users to ensure resolution. You will also configure, and maintain hardware and software components, including desktops, laptops, printers, and peripherals. The ideal candidate will have: Experience of providing 1st and 2nd line technical support in a corporate environment. Solid Windows 10 &/or 11/ Office 365 Confluence/Jira/ITSM tools Active Directory/Administration (Account set ups etc) Exchange Administration/Mail tracking Good knowledge of VPN/Citrix Troubleshooting PCs/Laptops/vShpere/MFD s/Screens/AntiVirus software/Edge&Chrome support Audio support: Video Conferencing/Teams meetings/Webex Laptop/Desktop builds and MFD support Exposure of Bloomberg/Reuters desirable This is a site-based role with some flexible working. The role is Inside IR35 - £275-£300 per day
Dynamics 365 Application Analyst - Remote Bibby Financial Services has an exciting opportunity available for a reliable Dynamics 365 Application Analyst to join our team on a home based contract . You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £40,000 per annum and great benefits. We ve supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets. Why us? We re in the business of relationships. Whether working together or supporting our clients, that s what makes us stand out from the crowd. We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time. We empower our colleagues to be themselves and grow in the way they want we believe in them and celebrate their success. As our Dynamics 365 Application Analyst , we will reward you and your hard work with: Private healthcare for you and your family Company pension scheme Wide range of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme As our Dynamics 365 Application Analyst, you will operate within an Agile delivery environment, with responsibility for both the development of new initiatives and ongoing maintenance and support of existing Power Apps across our Dynamics 365 (Customer Engagement) estate.You will be required to communicate and work with business users in the UK and internationally to resolve identified issues and support the wider team to progress the Digital change program. Your responsibilities as our Dynamics 365 Application Analyst will include: Working with business users and front-line support teams to resolve issues related to D365 and associated systems Undertaking small changes in D365 Customer Engagement and the Power Platform to address issues and deliver value to business users Ensuring all work is recorded in ServiceNow and Azure DevOps, with appropriate documentation and records created/maintained Actively engaging with the wider Digital Community and IT team to ensure the smooth delivery of change Providing a high level of ongoing service through excellent Incident and Problem Management Identifying improvements to address issues, improve resilience and deliver business benefits Being responsible for deploying technical solutions Working with the wider team to verify new features and functionality What we are looking for in our ideal Dynamics 365 Application Analyst: Communicates clearly and engages effectively with a broad range of stakeholders Operates well within the wider IT team and forms effective working relationships with colleagues Willing to learn; building knowledge and understanding of technical applications and BFS s business, products and processe A pro-active approach, prepared to take ownership of issues, but tempered with self-awareness of own limits of knowledge and experience to ensure effective management of risk Organised and diligent in maintaining accurate records Ability to work to a process, but demonstrates initiative in a fluid business environment with changing priorities Can cope with work from multiple sources and manage workload and expectations appropriately Exposure to D365 Customer Engagement configuration and administration Experience working with the Microsoft Dataverse, specifically D365 Sales / Customer Engagement Experience within 1st or 2nd Line technical support and/or IT application support role Familiarity with the ITIL framework and of IT incident management and investigation The ability to communicate with stakeholders at different levels Excellent verbal and written communication skills There s no place quite like BFS and we re proud of that. It s all down to our colleagues - they make us the business with which every SME wants to partner. If you would like to join us, please click Apply today to be considered as our Dynamics 365 Application Analyst we would love to hear from you! We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process. We reserve the right to close applications early. No agencies, please.
Apr 19, 2024
Full time
Dynamics 365 Application Analyst - Remote Bibby Financial Services has an exciting opportunity available for a reliable Dynamics 365 Application Analyst to join our team on a home based contract . You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £40,000 per annum and great benefits. We ve supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets. Why us? We re in the business of relationships. Whether working together or supporting our clients, that s what makes us stand out from the crowd. We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time. We empower our colleagues to be themselves and grow in the way they want we believe in them and celebrate their success. As our Dynamics 365 Application Analyst , we will reward you and your hard work with: Private healthcare for you and your family Company pension scheme Wide range of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme As our Dynamics 365 Application Analyst, you will operate within an Agile delivery environment, with responsibility for both the development of new initiatives and ongoing maintenance and support of existing Power Apps across our Dynamics 365 (Customer Engagement) estate.You will be required to communicate and work with business users in the UK and internationally to resolve identified issues and support the wider team to progress the Digital change program. Your responsibilities as our Dynamics 365 Application Analyst will include: Working with business users and front-line support teams to resolve issues related to D365 and associated systems Undertaking small changes in D365 Customer Engagement and the Power Platform to address issues and deliver value to business users Ensuring all work is recorded in ServiceNow and Azure DevOps, with appropriate documentation and records created/maintained Actively engaging with the wider Digital Community and IT team to ensure the smooth delivery of change Providing a high level of ongoing service through excellent Incident and Problem Management Identifying improvements to address issues, improve resilience and deliver business benefits Being responsible for deploying technical solutions Working with the wider team to verify new features and functionality What we are looking for in our ideal Dynamics 365 Application Analyst: Communicates clearly and engages effectively with a broad range of stakeholders Operates well within the wider IT team and forms effective working relationships with colleagues Willing to learn; building knowledge and understanding of technical applications and BFS s business, products and processe A pro-active approach, prepared to take ownership of issues, but tempered with self-awareness of own limits of knowledge and experience to ensure effective management of risk Organised and diligent in maintaining accurate records Ability to work to a process, but demonstrates initiative in a fluid business environment with changing priorities Can cope with work from multiple sources and manage workload and expectations appropriately Exposure to D365 Customer Engagement configuration and administration Experience working with the Microsoft Dataverse, specifically D365 Sales / Customer Engagement Experience within 1st or 2nd Line technical support and/or IT application support role Familiarity with the ITIL framework and of IT incident management and investigation The ability to communicate with stakeholders at different levels Excellent verbal and written communication skills There s no place quite like BFS and we re proud of that. It s all down to our colleagues - they make us the business with which every SME wants to partner. If you would like to join us, please click Apply today to be considered as our Dynamics 365 Application Analyst we would love to hear from you! We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process. We reserve the right to close applications early. No agencies, please.
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Apr 19, 2024
Contractor
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
CBSbutler Holdings Limited trading as CBSbutler
Bracknell, Berkshire
3rd Line Infrastructure Support Engineer 350 - 400 per day (Inside IR35) Onsite in Bracknell SC Cleared Job Description: Our purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Shared Service Support Infrastructure Engineer you will contribute to this by working with the current support personnel to understand the products and their use across the shared service to develop and enhance their diagnostic skills/capability. Are you a senior 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution? The role will involve incident management on our clients and escalations from 2nd line resources across multiple environments. Additional scope of responsibilities will include delivering infrastructure development and testing of upgrades, patch management and new software solutions. We are looking for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. A broad skill set, and experience base is desirable; but equally, if you regard yourself as a subject matter expert in a technology area that we are supporting or will be delivering as a future upgrade then you could find yourself involved in some very exciting project work. Providing 3rd line support for hardware, software, and network issues and diagnosing and resolving complex technical problems efficiently, along with detailed investigations and diagnostics Responsible for the management and maintenance of virtualized and physical estate. Utilizing monitoring tools to analyze system performance and identify potential issues proactively. Responding to alerts and taking corrective actions to ensure system stability. Implementing and maintaining security measures to safeguard infrastructure components. Implementing automation tools and scripts for repetitive tasks, ensuring efficiency, and reducing manual errors. Collaborating with other team and departments to resolve cross-functional issues. Providing technical guidance and mentorship to 1st and 2nd line function's Documenting system configurations, troubleshooting procedures, and resolutions for future reference, as well as ensuring current documentation is kept up to date. Planning and executing infrastructure upgrades, patches, and migrations, ensuring minimal disruption to services during upgrades. Managing and resolving incidents within established SLAs. Participating in an on-call rotation to address critical issues outside regular business hours. Testing & improving disaster recovery plans to ensure business continuity in case of system failures or disasters. Identifying opportunities for infrastructure improvements and implementing best practices. Staying informed about emerging technologies and industry trends. Mandatory Skills: Proven experience as a 3rd line Infrastructure Engineer / Systems Administrator Build, monitoring and support of Windows Server (2019/2022) Experience in Linux Server administration (Redhat, Oracle, Ubuntu) VMware Suite Administration (VCenter/ESXI) Active Directory & Group Policy management, design, and troubleshooting PKI management (Windows / Entrust) Good understanding of networking technologies that support the infrastructure (DNS, DHCP, Routers, Switches). Storage systems technology experience (SAN/NAS) Scripting and automation experience (PowerShell/Ansible) Microsoft System Center suite management. Backup solution management (Veeam) Patching toolsets (WSUS/Redhat Satellite Server) Tenable SC / Nessus Zabbix Elasticsearch LiveNX Database management (Microsoft SQL Server/MySQL/Postgres) Thin Client Solutions (Scout/Elux) Windows ADFS Documentation creation Mentoring and supporting the development of junior members of the team
Apr 19, 2024
Contractor
3rd Line Infrastructure Support Engineer 350 - 400 per day (Inside IR35) Onsite in Bracknell SC Cleared Job Description: Our purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Shared Service Support Infrastructure Engineer you will contribute to this by working with the current support personnel to understand the products and their use across the shared service to develop and enhance their diagnostic skills/capability. Are you a senior 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution? The role will involve incident management on our clients and escalations from 2nd line resources across multiple environments. Additional scope of responsibilities will include delivering infrastructure development and testing of upgrades, patch management and new software solutions. We are looking for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. A broad skill set, and experience base is desirable; but equally, if you regard yourself as a subject matter expert in a technology area that we are supporting or will be delivering as a future upgrade then you could find yourself involved in some very exciting project work. Providing 3rd line support for hardware, software, and network issues and diagnosing and resolving complex technical problems efficiently, along with detailed investigations and diagnostics Responsible for the management and maintenance of virtualized and physical estate. Utilizing monitoring tools to analyze system performance and identify potential issues proactively. Responding to alerts and taking corrective actions to ensure system stability. Implementing and maintaining security measures to safeguard infrastructure components. Implementing automation tools and scripts for repetitive tasks, ensuring efficiency, and reducing manual errors. Collaborating with other team and departments to resolve cross-functional issues. Providing technical guidance and mentorship to 1st and 2nd line function's Documenting system configurations, troubleshooting procedures, and resolutions for future reference, as well as ensuring current documentation is kept up to date. Planning and executing infrastructure upgrades, patches, and migrations, ensuring minimal disruption to services during upgrades. Managing and resolving incidents within established SLAs. Participating in an on-call rotation to address critical issues outside regular business hours. Testing & improving disaster recovery plans to ensure business continuity in case of system failures or disasters. Identifying opportunities for infrastructure improvements and implementing best practices. Staying informed about emerging technologies and industry trends. Mandatory Skills: Proven experience as a 3rd line Infrastructure Engineer / Systems Administrator Build, monitoring and support of Windows Server (2019/2022) Experience in Linux Server administration (Redhat, Oracle, Ubuntu) VMware Suite Administration (VCenter/ESXI) Active Directory & Group Policy management, design, and troubleshooting PKI management (Windows / Entrust) Good understanding of networking technologies that support the infrastructure (DNS, DHCP, Routers, Switches). Storage systems technology experience (SAN/NAS) Scripting and automation experience (PowerShell/Ansible) Microsoft System Center suite management. Backup solution management (Veeam) Patching toolsets (WSUS/Redhat Satellite Server) Tenable SC / Nessus Zabbix Elasticsearch LiveNX Database management (Microsoft SQL Server/MySQL/Postgres) Thin Client Solutions (Scout/Elux) Windows ADFS Documentation creation Mentoring and supporting the development of junior members of the team
This role is a hybrid role and is based in Hayes middlesex it is paying between 32000 and 42000 depending on your last salary please email me your latest cv if you are interested and I will then either call you or put your cv forward thank you Job Title IT Technical Support Department: IT Department Job Objective This role is essential for you will be the main IT technical person responsible for supporting all IT systems across the business unit. This will include maintaining internal Servers, PC, Printers and WAN/ LAN networks inclusive of web applications (Innovation) and coordinating with Group IT based in Germany. The candidate will need to obtain a calm and mature personality with the ability to work both on your own initiative and as part of IT team which comes with full training/guidance. This is new role that has been created to work more in partnership with Group IT, very exciting time to join the organization. Primary Responsibilities 2nd line technical desktop support for all onsite users, including management of the Servers and Routers. 1st line Technical support for home users as and when require. Act as a liaison between multiple departments/group IT, making sure this is done from start to finish. Involved in multiple IT projects and will be working directly with head of IT. Responsible in supporting the team in raising IT tickets inclusive of self-management of your own tickets. Involved in IT change control process of release management and platform testing. Carry out and coordinate testing for any IT changes alongside regular testing (Including IT project work). Able to create documentation for end user/included technical guides. (This will also include giving training) Research new technologies to suit our needs and requirements for the business, future tech ready. Working with wider group companies in applying IT best practice, internal training will be given. Responsible for IT security, patch management cycles for our entire IT setup (Working alongside Group IT). Key Relationships Internal All internal staff, Working with internal IT department and Group IT based in Germany. Internal process champions for different business application systems. Security champion, very proactive on cyber security alongside patch management. IT vendors/3rd party support partners. (Printers, door access, HP, break fix contracts) Skills/Qualifications Basic IT knowledge and has interest in working within IT department (KPI development plan will be set). Technical qualifications in Microsoft, Cisco, HP would be desired, ITIL v3 or project management is good to have. Experience in supporting end-user for IT desktop support /Application support for over 3 to 4 years. Strong customer and service orientation, you will be the front line and 2nd support for London site. Ability to liaise with staff all level and to communicate information in a simple manner. Can work well on own initiative and within a team environment. () Out of hours support may be required at times for system updates, being flexible is very important. Please email me if interested
Apr 19, 2024
Full time
This role is a hybrid role and is based in Hayes middlesex it is paying between 32000 and 42000 depending on your last salary please email me your latest cv if you are interested and I will then either call you or put your cv forward thank you Job Title IT Technical Support Department: IT Department Job Objective This role is essential for you will be the main IT technical person responsible for supporting all IT systems across the business unit. This will include maintaining internal Servers, PC, Printers and WAN/ LAN networks inclusive of web applications (Innovation) and coordinating with Group IT based in Germany. The candidate will need to obtain a calm and mature personality with the ability to work both on your own initiative and as part of IT team which comes with full training/guidance. This is new role that has been created to work more in partnership with Group IT, very exciting time to join the organization. Primary Responsibilities 2nd line technical desktop support for all onsite users, including management of the Servers and Routers. 1st line Technical support for home users as and when require. Act as a liaison between multiple departments/group IT, making sure this is done from start to finish. Involved in multiple IT projects and will be working directly with head of IT. Responsible in supporting the team in raising IT tickets inclusive of self-management of your own tickets. Involved in IT change control process of release management and platform testing. Carry out and coordinate testing for any IT changes alongside regular testing (Including IT project work). Able to create documentation for end user/included technical guides. (This will also include giving training) Research new technologies to suit our needs and requirements for the business, future tech ready. Working with wider group companies in applying IT best practice, internal training will be given. Responsible for IT security, patch management cycles for our entire IT setup (Working alongside Group IT). Key Relationships Internal All internal staff, Working with internal IT department and Group IT based in Germany. Internal process champions for different business application systems. Security champion, very proactive on cyber security alongside patch management. IT vendors/3rd party support partners. (Printers, door access, HP, break fix contracts) Skills/Qualifications Basic IT knowledge and has interest in working within IT department (KPI development plan will be set). Technical qualifications in Microsoft, Cisco, HP would be desired, ITIL v3 or project management is good to have. Experience in supporting end-user for IT desktop support /Application support for over 3 to 4 years. Strong customer and service orientation, you will be the front line and 2nd support for London site. Ability to liaise with staff all level and to communicate information in a simple manner. Can work well on own initiative and within a team environment. () Out of hours support may be required at times for system updates, being flexible is very important. Please email me if interested
Are you looking for your next challenging in a constantly expanding company in the local area? Benefits include; free parking, 25 days holiday, company pension, private medical insurance, life assurance scheme & cycle to work scheme. If so read on, Adecco are proud to be working with a well established Company who are seeking a Junior IT Support Technician to join their expanding team. Location: Grays Salary: 32,000 - 35,000 p/a Working days: Monday to Friday Working hours: 9am to 5pm Duration of contract: Permanent Duties: Installing, configuring and maintaining a Microsoft Windows Server Provide 1st & 2nd line IT support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software. Managing backup systems and restoration. Flexibility to travel when needed between locations and remote support of other offices. Requirements : Experience in a similar IT support role Excellent communication IT qualification Transport to travel between sites Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 19, 2024
Full time
Are you looking for your next challenging in a constantly expanding company in the local area? Benefits include; free parking, 25 days holiday, company pension, private medical insurance, life assurance scheme & cycle to work scheme. If so read on, Adecco are proud to be working with a well established Company who are seeking a Junior IT Support Technician to join their expanding team. Location: Grays Salary: 32,000 - 35,000 p/a Working days: Monday to Friday Working hours: 9am to 5pm Duration of contract: Permanent Duties: Installing, configuring and maintaining a Microsoft Windows Server Provide 1st & 2nd line IT support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software. Managing backup systems and restoration. Flexibility to travel when needed between locations and remote support of other offices. Requirements : Experience in a similar IT support role Excellent communication IT qualification Transport to travel between sites Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
LA International Computer Consultants Ltd
Stoke-on-trent, Staffordshire
Potential Earnings + Commission * Starting Salary: £21,500 * 1st Year Earnings: £21,500k - £24k * 2nd Year Earnings: £22k - £32k * 3rd Year Earnings: £26k - £48k * 4th Year Earnings and beyond: £50k - £140k Potential Company Cars * 1st Company Car: 1 Series BMW * 2nd Company Car: Hybrid 3 Series BMW * 3rd Company Car: Hybrid 5 Series BMW/Hybrid E-Class * 4th Company Car: Various Cars Available (Porsche, Audi etc.) Working initially within our trainee role towards becoming a professional recruiter, you will be trained and develop in to the intermediary between organisations wishing to recruit (the client) and people seeking a career move or temporary assignment (the candidate) in your first 12 months. Successful completion of the Trainee Graduate Scheme opens two principle streams of career development, that of Account Management or New Business Recruitment. Both streams, given the appropriate level of hard work and commitment, provide the lucrative rewards listed above. The people who have succeeded in this programme are now part of our Senior Management Team and helping to shape the future of the organisation. We need committed individuals to become a part of our future success. Who are LA International? We are a multi-award winning Contract and Permanent Recruitment Consultancy specialising in the supply of ICT, Business and Project/Programme personnel to clients in the UK and mainland Europe. We've been awarded: * UK's best IT Recruitment Consultancy in three of the last ten years (Recruiter Awards for Excellence) * UK's Best Public Sector Agency * The Queens Award for International Trade * Hot 100 - No1 in the UK IT Industry for Employee Profitability We have been in business for over 35 years and with a turnover of £250million and growing every year, we are Europe's largest single-site Recruitment Consultancy (source - Recruitment International). We operate in a fast paced, highly motivating environment, and with some of the most diverse and interesting clients across multiple market sectors. We offer opportunities to travel in the UK and overseas and a vibrant, inclusive environment where hard work and success are encouraged and rewarded. The Position: Working with an Account Manager, the Trainee is responsible to support the growth of specifically designated accounts, ensuring adherence to customer service levels. This will include, but not be limited to: Fulfilment of Client Vacancies Candidate selection Interview arrangements Managing rate negotiations and offers Management of Contractors in post Personal Training Attributes: * Drive to succeed in a competitive marketplace * Passion for achieving and surpassing targets * Capability to work professionally as part of a vibrant, energetic recruitment team * Have good communication skills * Be able to gain people's confidence and put them at ease * Be persuasive, persistent and patient * Be able to cope with pressure * Be flexible and adaptable * Have a mature personality * Have good organisational and administrative skills * Have the ability to prioritise * Be able to work to deadlines * Strong work ethic Benefits of Working for us: The benefits of working for us include: * Excellent salary and attractive, uncapped commission structure * Industry Leading Professional Development and Training Programmes * Excellent career progression opportunities - 82% of our Senior Management team are recruited internally * Industry-leading company car scheme (BMW, Mercedes, Audi and Jaguar) * Generous Holiday allowance that increases with tenure * Private Healthcare Scheme * Pension Scheme with contributions * Sales based incentives awards (European Trips, Sports Car Weekends, Luxury Hampers, etc.) * Quarterly Corporate Social Events We would love to hear from you and tell you more about LA International. We are a recognised Disability Confident Employer under the UK Government Disability Confident employer scheme. We are inclusive and welcome everyone - we accept applications from people with diverse backgrounds and experiences. To apply for the role, please send your CV to (see below) LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Apr 19, 2024
Full time
Potential Earnings + Commission * Starting Salary: £21,500 * 1st Year Earnings: £21,500k - £24k * 2nd Year Earnings: £22k - £32k * 3rd Year Earnings: £26k - £48k * 4th Year Earnings and beyond: £50k - £140k Potential Company Cars * 1st Company Car: 1 Series BMW * 2nd Company Car: Hybrid 3 Series BMW * 3rd Company Car: Hybrid 5 Series BMW/Hybrid E-Class * 4th Company Car: Various Cars Available (Porsche, Audi etc.) Working initially within our trainee role towards becoming a professional recruiter, you will be trained and develop in to the intermediary between organisations wishing to recruit (the client) and people seeking a career move or temporary assignment (the candidate) in your first 12 months. Successful completion of the Trainee Graduate Scheme opens two principle streams of career development, that of Account Management or New Business Recruitment. Both streams, given the appropriate level of hard work and commitment, provide the lucrative rewards listed above. The people who have succeeded in this programme are now part of our Senior Management Team and helping to shape the future of the organisation. We need committed individuals to become a part of our future success. Who are LA International? We are a multi-award winning Contract and Permanent Recruitment Consultancy specialising in the supply of ICT, Business and Project/Programme personnel to clients in the UK and mainland Europe. We've been awarded: * UK's best IT Recruitment Consultancy in three of the last ten years (Recruiter Awards for Excellence) * UK's Best Public Sector Agency * The Queens Award for International Trade * Hot 100 - No1 in the UK IT Industry for Employee Profitability We have been in business for over 35 years and with a turnover of £250million and growing every year, we are Europe's largest single-site Recruitment Consultancy (source - Recruitment International). We operate in a fast paced, highly motivating environment, and with some of the most diverse and interesting clients across multiple market sectors. We offer opportunities to travel in the UK and overseas and a vibrant, inclusive environment where hard work and success are encouraged and rewarded. The Position: Working with an Account Manager, the Trainee is responsible to support the growth of specifically designated accounts, ensuring adherence to customer service levels. This will include, but not be limited to: Fulfilment of Client Vacancies Candidate selection Interview arrangements Managing rate negotiations and offers Management of Contractors in post Personal Training Attributes: * Drive to succeed in a competitive marketplace * Passion for achieving and surpassing targets * Capability to work professionally as part of a vibrant, energetic recruitment team * Have good communication skills * Be able to gain people's confidence and put them at ease * Be persuasive, persistent and patient * Be able to cope with pressure * Be flexible and adaptable * Have a mature personality * Have good organisational and administrative skills * Have the ability to prioritise * Be able to work to deadlines * Strong work ethic Benefits of Working for us: The benefits of working for us include: * Excellent salary and attractive, uncapped commission structure * Industry Leading Professional Development and Training Programmes * Excellent career progression opportunities - 82% of our Senior Management team are recruited internally * Industry-leading company car scheme (BMW, Mercedes, Audi and Jaguar) * Generous Holiday allowance that increases with tenure * Private Healthcare Scheme * Pension Scheme with contributions * Sales based incentives awards (European Trips, Sports Car Weekends, Luxury Hampers, etc.) * Quarterly Corporate Social Events We would love to hear from you and tell you more about LA International. We are a recognised Disability Confident Employer under the UK Government Disability Confident employer scheme. We are inclusive and welcome everyone - we accept applications from people with diverse backgrounds and experiences. To apply for the role, please send your CV to (see below) LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
I am working with a fantastic organisation based in Colchester to recruit for 2 FTC Systems / Application Support positions to support the roll out and upgrade of a new piece of software across their users. These roles are offered on 1 year Fixed Term Contract basis. The primary base of work is Colchester and Hybrid working is offered with the ability to work from home 2 - 3 days / week depending on project requirements. Key skills required: - Software / Systems Configuration - Report Generation - End user Support - Vendor / Supplier Management - Experience of Social Care or NHS environments highly beneficial. This role would suit an experienced Superuser / System Admin who is looking to move into a more technical role, or a 1st Line / Service Desk looking to specialise in Application Configuration / Support. For more information and a full brief please apply with an up to date CV
Apr 19, 2024
Contractor
I am working with a fantastic organisation based in Colchester to recruit for 2 FTC Systems / Application Support positions to support the roll out and upgrade of a new piece of software across their users. These roles are offered on 1 year Fixed Term Contract basis. The primary base of work is Colchester and Hybrid working is offered with the ability to work from home 2 - 3 days / week depending on project requirements. Key skills required: - Software / Systems Configuration - Report Generation - End user Support - Vendor / Supplier Management - Experience of Social Care or NHS environments highly beneficial. This role would suit an experienced Superuser / System Admin who is looking to move into a more technical role, or a 1st Line / Service Desk looking to specialise in Application Configuration / Support. For more information and a full brief please apply with an up to date CV
Service Desk Analyst Permanent Role Pay: £28,000 Location: Worle, Weston Super Mare A leading global client is seeking a Service Desk Analyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements for this role are: Good understanding of Microsoft Azure ITIL Diagnosing and resolving issues at the first point of contact where possible. Permanent Role Pay: £28,000 If you are a Service Desk Analyst looking for a Permanent role then I want to hear from you. Please send your CV to (see below) or apply directly to the Ad! Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 19, 2024
Full time
Service Desk Analyst Permanent Role Pay: £28,000 Location: Worle, Weston Super Mare A leading global client is seeking a Service Desk Analyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements for this role are: Good understanding of Microsoft Azure ITIL Diagnosing and resolving issues at the first point of contact where possible. Permanent Role Pay: £28,000 If you are a Service Desk Analyst looking for a Permanent role then I want to hear from you. Please send your CV to (see below) or apply directly to the Ad! Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.