Lewis Paige Recruitment Ltd
Aberdeen, Aberdeenshire
2nd Line Senior Service Delivery Analyst Aberdeen, Scotland Salary to £32,000 Are you a seasoned IT professional with a penchant for troubleshooting and problem-solving? Do you possess a keen ability to communicate effectively across diverse user groups? If so, we have an exciting opportunity for you to join our client's team as a 2nd Line Senior Service Delivery Analyst at their regional law firm. Essential Skills: Proficiency in high-level troubleshooting and root cause analysis. Ability to think logically and systematically. Effective communication skills and adeptness in handling a broad spectrum of users. Capability to understand and assess users' abilities. Previous IT support experience. Familiarity with Windows Desktop, Windows Server, Microsoft Office, VMWare, Networking, Microsoft 365, Apple iOS/Android, and Communication Platforms (Teams, Zoom, Webex). Knowledge of Microsoft Active Directory & Group Policy. Desirable Skills: Experience in mentoring junior team members to facilitate learning and development. Capacity to intervene in cases requiring a more meticulous approach. Ability to work autonomously and lead projects to completion when necessary. Demonstrated willingness to assist others at all times. Empathy and understanding towards less technical individuals, with an openness to comprehend their roles within the business. Key Responsibilities: Handle escalated Service Requests from Helpdesk Tickets, Phone, Email, or User Engagement. Serve as an escalation point for helpdesk engineers, maintaining a calm and logical approach in difficult encounters with end-users and during serious incidents. Manage operational time efficiently and provide comprehensive reporting data. Diagnose and resolve technical hardware and software issues to the best of your ability, seeking assistance when necessary. Provide general administration support for the firm's systems. Escalate problems to appropriate levels of support as required. This role may require travel to other offices and therefore you must be able to drive and own your own car. The salary for this role is in the region of £32,000. This is an office based position at offices in Aberdeen.
Mar 28, 2024
Full time
2nd Line Senior Service Delivery Analyst Aberdeen, Scotland Salary to £32,000 Are you a seasoned IT professional with a penchant for troubleshooting and problem-solving? Do you possess a keen ability to communicate effectively across diverse user groups? If so, we have an exciting opportunity for you to join our client's team as a 2nd Line Senior Service Delivery Analyst at their regional law firm. Essential Skills: Proficiency in high-level troubleshooting and root cause analysis. Ability to think logically and systematically. Effective communication skills and adeptness in handling a broad spectrum of users. Capability to understand and assess users' abilities. Previous IT support experience. Familiarity with Windows Desktop, Windows Server, Microsoft Office, VMWare, Networking, Microsoft 365, Apple iOS/Android, and Communication Platforms (Teams, Zoom, Webex). Knowledge of Microsoft Active Directory & Group Policy. Desirable Skills: Experience in mentoring junior team members to facilitate learning and development. Capacity to intervene in cases requiring a more meticulous approach. Ability to work autonomously and lead projects to completion when necessary. Demonstrated willingness to assist others at all times. Empathy and understanding towards less technical individuals, with an openness to comprehend their roles within the business. Key Responsibilities: Handle escalated Service Requests from Helpdesk Tickets, Phone, Email, or User Engagement. Serve as an escalation point for helpdesk engineers, maintaining a calm and logical approach in difficult encounters with end-users and during serious incidents. Manage operational time efficiently and provide comprehensive reporting data. Diagnose and resolve technical hardware and software issues to the best of your ability, seeking assistance when necessary. Provide general administration support for the firm's systems. Escalate problems to appropriate levels of support as required. This role may require travel to other offices and therefore you must be able to drive and own your own car. The salary for this role is in the region of £32,000. This is an office based position at offices in Aberdeen.
Role: Senior Field Engineer (Server) Salary: £29k + Car + Pension + On Call Allowance+ private medical/ dental insurance + many more Location: Greater Manchester MUST BE UK BASED AND SC ELIGIBLE. NO SPONSORSHIP PROVIDED The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment such as servers, PCs, laptops, printers, and point of sale systems (EPOS) at different customer sites throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding excellent customer service standards. Candidates should possess extensive experience as a Field Service Engineer, effective communication skills, and the ability to collaborate within a team environment. Reporting to Team Leader/Resource Managers (Field), this role will also involve critical interactions with Call Control and Technical vetting teams within Field Services. Key responsibilities include: Independently and remotely troubleshooting a wide range of products in both software and hardware environments. Proficiency in installing, configuring, and supporting Server/Desktop/EPOS environments, as well as installing client software for various networking platforms at different customer sites across Greater Manchester Adherence to documented procedures and safety precautions, including ESD protocols. Demonstrating effective problem-solving skills and the ability to adapt and learn on the job. Cultivating professional relationships with internal stakeholders such as Call Control and Tech Vetting teams. Ensuring compliance with processes, procedures, and contractual agreements. Striving to provide exceptional customer service and support to all CDW customers. Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales. Proactively collaborating with call allocators to meet SLAs in a cost-effective manner. Understanding and exceeding customer SLA requirements through initiative. Performing any additional tasks as directed by Senior Management. Requirements: Possess an exceptional understanding of Server/PC architecture, proficiency in Windows Operating systems, and adeptness in troubleshooting and resolving issues with Servers, Desktops, EPOS, Laptops, and Printers. Hold a valid UK Driving Licence. Must be eligible for SC clearance. Hold recognized manufacturer accreditations, such as HP/IBM/Dell/ Lenovo, for both Server and Desktop. Have a minimum of 6 years of customer-facing experience in the IT industry. Demonstrate the ability to work independently across a diverse range of products. Exhibit outstanding communication skills. Showcase proven organizational and customer service competencies. Perform effectively under pressure. Maintain consistently high standards of quality and professionalism. Display excellent time management abilities. Collaborate effectively as part of a team to achieve operational excellence. Possess awareness of ITIL methodologies and best practices. Previous experience in a similar role is preferred. Show flexibility in adapting to the evolving needs of the team. Adhere strictly to company standards and procedures unless directed otherwise. Foster and nurture excellent customer relationships. Uphold high levels of punctuality, communication, attitude, competence, and service quality. Ensure maintenance of all relevant Manufacturer Server Accreditations, where applicable. If you're ready to contribute your expertise to a dynamic team within a leading IT MSP, apply now and embark on an exciting career journey!
Mar 28, 2024
Full time
Role: Senior Field Engineer (Server) Salary: £29k + Car + Pension + On Call Allowance+ private medical/ dental insurance + many more Location: Greater Manchester MUST BE UK BASED AND SC ELIGIBLE. NO SPONSORSHIP PROVIDED The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment such as servers, PCs, laptops, printers, and point of sale systems (EPOS) at different customer sites throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding excellent customer service standards. Candidates should possess extensive experience as a Field Service Engineer, effective communication skills, and the ability to collaborate within a team environment. Reporting to Team Leader/Resource Managers (Field), this role will also involve critical interactions with Call Control and Technical vetting teams within Field Services. Key responsibilities include: Independently and remotely troubleshooting a wide range of products in both software and hardware environments. Proficiency in installing, configuring, and supporting Server/Desktop/EPOS environments, as well as installing client software for various networking platforms at different customer sites across Greater Manchester Adherence to documented procedures and safety precautions, including ESD protocols. Demonstrating effective problem-solving skills and the ability to adapt and learn on the job. Cultivating professional relationships with internal stakeholders such as Call Control and Tech Vetting teams. Ensuring compliance with processes, procedures, and contractual agreements. Striving to provide exceptional customer service and support to all CDW customers. Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales. Proactively collaborating with call allocators to meet SLAs in a cost-effective manner. Understanding and exceeding customer SLA requirements through initiative. Performing any additional tasks as directed by Senior Management. Requirements: Possess an exceptional understanding of Server/PC architecture, proficiency in Windows Operating systems, and adeptness in troubleshooting and resolving issues with Servers, Desktops, EPOS, Laptops, and Printers. Hold a valid UK Driving Licence. Must be eligible for SC clearance. Hold recognized manufacturer accreditations, such as HP/IBM/Dell/ Lenovo, for both Server and Desktop. Have a minimum of 6 years of customer-facing experience in the IT industry. Demonstrate the ability to work independently across a diverse range of products. Exhibit outstanding communication skills. Showcase proven organizational and customer service competencies. Perform effectively under pressure. Maintain consistently high standards of quality and professionalism. Display excellent time management abilities. Collaborate effectively as part of a team to achieve operational excellence. Possess awareness of ITIL methodologies and best practices. Previous experience in a similar role is preferred. Show flexibility in adapting to the evolving needs of the team. Adhere strictly to company standards and procedures unless directed otherwise. Foster and nurture excellent customer relationships. Uphold high levels of punctuality, communication, attitude, competence, and service quality. Ensure maintenance of all relevant Manufacturer Server Accreditations, where applicable. If you're ready to contribute your expertise to a dynamic team within a leading IT MSP, apply now and embark on an exciting career journey!
Senior Software Engineer We are a well-established company that has created a flagship product currently being used by millions of professionals. We are looking to add a Software Engineer to our team to help us provide award winning software to businesses. Salary up to £65,000 + quarterly performance bonus Hybrid working - office in Nottingham C# / .NET Core / AWS / APIs To apply please call or email Role responsibilities: You will be developing new websites and web-services using a mixture of technologies Maintenance of existing desktop and mobile software applications Throughout your role you will be responsible for architecture of systems, projects, and libraries. Working as part of a dynamic team within a fast paced, creative environment Design and implement software systems Building APIs Problem Solving Senior Software Engineer Benefits: Excellent career progression opportunities Quarterly bonus scheme Health Insurance Pension Scheme Car parking and monthly car wash Flexible working hours 27 days annual leave Software Engineer Requirements: Exceptional knowledge and at least 5 years' commercial experience Excellent knowledge of C# .NET Core Experience building APIs Exceptional knowledge of software design patterns and principles Passion for technology and learning Experience with Golang / TypeScript / AWS advantageous TO BE CONSIDERED Please either apply by clicking online or emailing me directly to . For further information please call me on or - I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn, just search Dan Massey. I look forward to hearing from you.
Mar 28, 2024
Full time
Senior Software Engineer We are a well-established company that has created a flagship product currently being used by millions of professionals. We are looking to add a Software Engineer to our team to help us provide award winning software to businesses. Salary up to £65,000 + quarterly performance bonus Hybrid working - office in Nottingham C# / .NET Core / AWS / APIs To apply please call or email Role responsibilities: You will be developing new websites and web-services using a mixture of technologies Maintenance of existing desktop and mobile software applications Throughout your role you will be responsible for architecture of systems, projects, and libraries. Working as part of a dynamic team within a fast paced, creative environment Design and implement software systems Building APIs Problem Solving Senior Software Engineer Benefits: Excellent career progression opportunities Quarterly bonus scheme Health Insurance Pension Scheme Car parking and monthly car wash Flexible working hours 27 days annual leave Software Engineer Requirements: Exceptional knowledge and at least 5 years' commercial experience Excellent knowledge of C# .NET Core Experience building APIs Exceptional knowledge of software design patterns and principles Passion for technology and learning Experience with Golang / TypeScript / AWS advantageous TO BE CONSIDERED Please either apply by clicking online or emailing me directly to . For further information please call me on or - I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn, just search Dan Massey. I look forward to hearing from you.
Job Title: Senior Systems Administrator (3rd Line Engineer) Location: Thurrock (Must drive/live local due to location) Full-time: 9am-5:30pm (office based) Salary: £40,000-£50,000, dependent on experience Our client is a dynamic and expanding technology company, they are seeking a seasoned Senior Systems Administrator to join their support team. This role is crucial in sustaining their growth trajectory and expanding their capabilities in delivering cutting-edge IT solutions. As a vital part of their technical team, you will be engaged in a variety of challenging projects encompassing network infrastructure, desktop, and server support, as well as system maintenance across a diverse client portfolio. An amazing opportunity for someone looking for grow in this industry as they feel very strongly about training their staff to progress and reach their full potential. Key Responsibilities: Lead and implement IT projects, ensuring high-quality delivery of network, desktop, server, and maintenance services. Collaborate with cross-functional teams to drive project success and client satisfaction. Opportunity to enhance skills in project management and client relations. Essential Skills: Proficiency in Azure ecosystem with a focus on implementation : Azure VMs, Networking, Active Directory, Virtual Networks, Azure Backup, Azure Storage. Configuration is a must. Advanced knowledge of Microsoft 365 and Intune Administration/MDM. Expertise in Windows Server Administration. Experience in Storage and Backup Management. Robust networking skills, including DHCP, TCP/IP, DNS, and various network protocols. Proficient in diagnosing and resolving complex wireless, security, and network issues. Proficiency in PowerShell scripting. Conditional Access The above skills and knowledge will be testing during the interview process, with examples needed Desirable Skills: Prior experience in Managed Services. Exposure to or interest in Project Management. Benefits: Progression & training available and encouraged. Benefit package to be discussed. Parking available. If you are looking for a local ambitious company, we invite you to apply online without delay. For a comprehensive job description, please contact Denise, Alex or Clare at Adecco Romford (option 2). Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Full time
Job Title: Senior Systems Administrator (3rd Line Engineer) Location: Thurrock (Must drive/live local due to location) Full-time: 9am-5:30pm (office based) Salary: £40,000-£50,000, dependent on experience Our client is a dynamic and expanding technology company, they are seeking a seasoned Senior Systems Administrator to join their support team. This role is crucial in sustaining their growth trajectory and expanding their capabilities in delivering cutting-edge IT solutions. As a vital part of their technical team, you will be engaged in a variety of challenging projects encompassing network infrastructure, desktop, and server support, as well as system maintenance across a diverse client portfolio. An amazing opportunity for someone looking for grow in this industry as they feel very strongly about training their staff to progress and reach their full potential. Key Responsibilities: Lead and implement IT projects, ensuring high-quality delivery of network, desktop, server, and maintenance services. Collaborate with cross-functional teams to drive project success and client satisfaction. Opportunity to enhance skills in project management and client relations. Essential Skills: Proficiency in Azure ecosystem with a focus on implementation : Azure VMs, Networking, Active Directory, Virtual Networks, Azure Backup, Azure Storage. Configuration is a must. Advanced knowledge of Microsoft 365 and Intune Administration/MDM. Expertise in Windows Server Administration. Experience in Storage and Backup Management. Robust networking skills, including DHCP, TCP/IP, DNS, and various network protocols. Proficient in diagnosing and resolving complex wireless, security, and network issues. Proficiency in PowerShell scripting. Conditional Access The above skills and knowledge will be testing during the interview process, with examples needed Desirable Skills: Prior experience in Managed Services. Exposure to or interest in Project Management. Benefits: Progression & training available and encouraged. Benefit package to be discussed. Parking available. If you are looking for a local ambitious company, we invite you to apply online without delay. For a comprehensive job description, please contact Denise, Alex or Clare at Adecco Romford (option 2). Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Position: Senior Field Service Engineer - IT Hardware (Servers/Laptops/ EPOS) Location: London/ Canning Town (within M25)- Mon-Fri Salary: £27,000 (Full package worth around £40k ) Benefits: Private Healthcare/Dental Insurance Overtime Hybrid Company Car Fuel Card Mobile/Laptop/Ipad 5% matched pension rising to 7% after 2 years Sickness cover Training programme- HP, IBM & Dell Training Certifications MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) Are you a skilled Field Service Engineer with a knack for troubleshooting IT hardware? Our esteemed client, a leading IT Managed Services Provider (MSP), is seeking multiple Senior Field Service Engineers for roles based in London. If you possess hands-on field experience and an eagerness to expand your skills, this opportunity awaits you. Key Responsibilities: Independently troubleshoot and resolve hardware and software issues on various products at client sites. Install, maintain, and support server, desktop, and EPOS environments. Configure and implement client software across diverse networking systems at multiple locations. Adhere strictly to safety measures and established protocols. Exhibit adaptability, problem-solving skills, and a willingness to acquire new proficiencies. Foster positive working relationships with internal teams for effective call management and technical vetting. Ensure compliance with contractual and procedural requirements. Deliver exceptional customer service and support to clients. Complete all necessary paperwork within specified SLA deadlines, such as Customer Check sheets and Field Service Call Reports. Collaborate with call allocators to ensure efficient SLA fulfilment. Required Skills & Experience: Proficiency in hardware break/fix for Laptops & Servers; familiarity with PC, Desktop, and EPOS systems is advantageous. Possession of a valid UK driver's license and willingness to travel to client sites daily. Ability to participate in an on-call rota once every five weeks. Strong communication and customer-facing IT industry experience. Excellent time management and teamwork abilities. Awareness of ITIL methodologies and best practices. Previous experience in a similar Field Engineer role is highly desirable. Keenness to maintain necessary Manufacturer Server Accreditations. Functional knowledge of server/PC architecture, Windows operating systems, printer and EPOS troubleshooting, and break-fix procedures. Competence in handling various technical challenges independently. Exceptional organizational skills and a customer-centric approach. Capability to perform effectively under pressure. Preferred: Recognized manufacturer accreditations: HP/IBM/Lenovo/Dell in Server and/or Desktop. Search Terms: Field Engineer, Field Service Engineer, Senior Service Engineer, HP, IBM, Dell, Lenovo, Server, IT, Windows Operating Systems, EPOS troubleshooting, Break-fix If you're ready to contribute your expertise to a dynamic team within a leading IT MSP, apply now and embark on an exciting career journey!
Mar 27, 2024
Full time
Position: Senior Field Service Engineer - IT Hardware (Servers/Laptops/ EPOS) Location: London/ Canning Town (within M25)- Mon-Fri Salary: £27,000 (Full package worth around £40k ) Benefits: Private Healthcare/Dental Insurance Overtime Hybrid Company Car Fuel Card Mobile/Laptop/Ipad 5% matched pension rising to 7% after 2 years Sickness cover Training programme- HP, IBM & Dell Training Certifications MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) Are you a skilled Field Service Engineer with a knack for troubleshooting IT hardware? Our esteemed client, a leading IT Managed Services Provider (MSP), is seeking multiple Senior Field Service Engineers for roles based in London. If you possess hands-on field experience and an eagerness to expand your skills, this opportunity awaits you. Key Responsibilities: Independently troubleshoot and resolve hardware and software issues on various products at client sites. Install, maintain, and support server, desktop, and EPOS environments. Configure and implement client software across diverse networking systems at multiple locations. Adhere strictly to safety measures and established protocols. Exhibit adaptability, problem-solving skills, and a willingness to acquire new proficiencies. Foster positive working relationships with internal teams for effective call management and technical vetting. Ensure compliance with contractual and procedural requirements. Deliver exceptional customer service and support to clients. Complete all necessary paperwork within specified SLA deadlines, such as Customer Check sheets and Field Service Call Reports. Collaborate with call allocators to ensure efficient SLA fulfilment. Required Skills & Experience: Proficiency in hardware break/fix for Laptops & Servers; familiarity with PC, Desktop, and EPOS systems is advantageous. Possession of a valid UK driver's license and willingness to travel to client sites daily. Ability to participate in an on-call rota once every five weeks. Strong communication and customer-facing IT industry experience. Excellent time management and teamwork abilities. Awareness of ITIL methodologies and best practices. Previous experience in a similar Field Engineer role is highly desirable. Keenness to maintain necessary Manufacturer Server Accreditations. Functional knowledge of server/PC architecture, Windows operating systems, printer and EPOS troubleshooting, and break-fix procedures. Competence in handling various technical challenges independently. Exceptional organizational skills and a customer-centric approach. Capability to perform effectively under pressure. Preferred: Recognized manufacturer accreditations: HP/IBM/Lenovo/Dell in Server and/or Desktop. Search Terms: Field Engineer, Field Service Engineer, Senior Service Engineer, HP, IBM, Dell, Lenovo, Server, IT, Windows Operating Systems, EPOS troubleshooting, Break-fix If you're ready to contribute your expertise to a dynamic team within a leading IT MSP, apply now and embark on an exciting career journey!
Role: Senior Field Engineer (Server) Salary: £29k + Car + Pension + On Call Allowance+ prvate medical/ dental insurance + many more Location: Stoke- on- Trent (M6 Corridor) MUST BE UK BASED AND SC ELIGIBLE. NO SPONSORSHIP PROVIDED The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment such as servers, PCs, laptops, printers, and point of sale systems (EPOS) at different customer sites throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding excellent customer service standards. Candidates should possess extensive experience as a Field Service Engineer, effective communication skills, and the ability to collaborate within a team environment. Reporting to Team Leader/Resource Managers (Field), this role will also involve critical interactions with Call Control and Technical vetting teams within Field Services. Key responsibilities include: Independently and remotely troubleshooting a wide range of products in both software and hardware environments. Proficiency in installing, configuring, and supporting Server/Desktop/EPOS environments, as well as installing client software for various networking platforms at different customer sites in the UK. Adherence to documented procedures and safety precautions, including ESD protocols. Demonstrating effective problem-solving skills and the ability to adapt and learn on the job. Cultivating professional relationships with internal stakeholders such as Call Control and Tech Vetting teams. Ensuring compliance with processes, procedures, and contractual agreements. Striving to provide exceptional customer service and support to all CDW customers. Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales. Proactively collaborating with call allocators to meet SLAs in a cost-effective manner. Understanding and exceeding customer SLA requirements through initiative. Performing any additional tasks as directed by Senior Management. Requirements: Possess an exceptional understanding of Server/PC architecture, proficiency in Windows Operating systems, and adeptness in troubleshooting and resolving issues with Servers, Desktops, EPOS, Laptops, and Printers. Hold a valid UK Driving Licence. Must be eligible for SC clearance. Hold recognized manufacturer accreditations, such as HP/IBM/Dell/ Lenovo, for both Server and Desktop. Have a minimum of 6 years of customer-facing experience in the IT industry. Demonstrate the ability to work independently across a diverse range of products. Exhibit outstanding communication skills. Showcase proven organizational and customer service competencies. Perform effectively under pressure. Maintain consistently high standards of quality and professionalism. Display excellent time management abilities. Collaborate effectively as part of a team to achieve operational excellence. Possess awareness of ITIL methodologies and best practices. Previous experience in a similar role is preferred. Show flexibility in adapting to the evolving needs of the team. Adhere strictly to company standards and procedures unless directed otherwise. Foster and nurture excellent customer relationships. Uphold high levels of punctuality, communication, attitude, competence, and service quality. Ensure maintenance of all relevant Manufacturer Server Accreditations, where applicable. If you're ready to contribute your expertise to a dynamic team within a leading IT MSP, apply now and embark on an exciting career journey!
Mar 27, 2024
Full time
Role: Senior Field Engineer (Server) Salary: £29k + Car + Pension + On Call Allowance+ prvate medical/ dental insurance + many more Location: Stoke- on- Trent (M6 Corridor) MUST BE UK BASED AND SC ELIGIBLE. NO SPONSORSHIP PROVIDED The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment such as servers, PCs, laptops, printers, and point of sale systems (EPOS) at different customer sites throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding excellent customer service standards. Candidates should possess extensive experience as a Field Service Engineer, effective communication skills, and the ability to collaborate within a team environment. Reporting to Team Leader/Resource Managers (Field), this role will also involve critical interactions with Call Control and Technical vetting teams within Field Services. Key responsibilities include: Independently and remotely troubleshooting a wide range of products in both software and hardware environments. Proficiency in installing, configuring, and supporting Server/Desktop/EPOS environments, as well as installing client software for various networking platforms at different customer sites in the UK. Adherence to documented procedures and safety precautions, including ESD protocols. Demonstrating effective problem-solving skills and the ability to adapt and learn on the job. Cultivating professional relationships with internal stakeholders such as Call Control and Tech Vetting teams. Ensuring compliance with processes, procedures, and contractual agreements. Striving to provide exceptional customer service and support to all CDW customers. Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales. Proactively collaborating with call allocators to meet SLAs in a cost-effective manner. Understanding and exceeding customer SLA requirements through initiative. Performing any additional tasks as directed by Senior Management. Requirements: Possess an exceptional understanding of Server/PC architecture, proficiency in Windows Operating systems, and adeptness in troubleshooting and resolving issues with Servers, Desktops, EPOS, Laptops, and Printers. Hold a valid UK Driving Licence. Must be eligible for SC clearance. Hold recognized manufacturer accreditations, such as HP/IBM/Dell/ Lenovo, for both Server and Desktop. Have a minimum of 6 years of customer-facing experience in the IT industry. Demonstrate the ability to work independently across a diverse range of products. Exhibit outstanding communication skills. Showcase proven organizational and customer service competencies. Perform effectively under pressure. Maintain consistently high standards of quality and professionalism. Display excellent time management abilities. Collaborate effectively as part of a team to achieve operational excellence. Possess awareness of ITIL methodologies and best practices. Previous experience in a similar role is preferred. Show flexibility in adapting to the evolving needs of the team. Adhere strictly to company standards and procedures unless directed otherwise. Foster and nurture excellent customer relationships. Uphold high levels of punctuality, communication, attitude, competence, and service quality. Ensure maintenance of all relevant Manufacturer Server Accreditations, where applicable. If you're ready to contribute your expertise to a dynamic team within a leading IT MSP, apply now and embark on an exciting career journey!
2nd Line Engineer - Working with a major client in Cambridge and Finance companies in London Up to £45,000 (depending on experience) Our client, a well-established MSP based in London who currently support some of London's top Financial clients as well as a business based just sound of Cambridge. They are looking for an enthusiastic 2nd Line Technical Engineer to come and join their team and take the opportunity of learning more on Microsoft technologies and have the chance to take on new certifications. You will be part of a team that manages the life cycle of service incidents, service requests and change requests which delivers all the elements of a high-quality service to both internal and external partners in a timely and accurate manner. Key Skills and Experience: Extensive experience supporting Microsoft operating systems and applications is key: Broad and strong technical background with the Microsoft technology stack including; Office 365, EMS, SharePoint, Active Directory and Windows Server and Desktop operating systems. Any experience with administering a Local Area Network (LAN Switches, Access Points etc) would be advantageous. Extensive experience in delivering desk side support to senior Executive level end-users. Prior experience within the Financial sector with knowledge of supporting Bloomberg, OMS and PMS platforms are preferable. Managing the life-cycle of service raised incidents from end-users. Managing the life-cycle of service requests from end-users. Managing the life-cycle of change requests from end-users. Don't miss out on this amazing opportunity - apply now with your most up to date CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Mar 27, 2024
Full time
2nd Line Engineer - Working with a major client in Cambridge and Finance companies in London Up to £45,000 (depending on experience) Our client, a well-established MSP based in London who currently support some of London's top Financial clients as well as a business based just sound of Cambridge. They are looking for an enthusiastic 2nd Line Technical Engineer to come and join their team and take the opportunity of learning more on Microsoft technologies and have the chance to take on new certifications. You will be part of a team that manages the life cycle of service incidents, service requests and change requests which delivers all the elements of a high-quality service to both internal and external partners in a timely and accurate manner. Key Skills and Experience: Extensive experience supporting Microsoft operating systems and applications is key: Broad and strong technical background with the Microsoft technology stack including; Office 365, EMS, SharePoint, Active Directory and Windows Server and Desktop operating systems. Any experience with administering a Local Area Network (LAN Switches, Access Points etc) would be advantageous. Extensive experience in delivering desk side support to senior Executive level end-users. Prior experience within the Financial sector with knowledge of supporting Bloomberg, OMS and PMS platforms are preferable. Managing the life-cycle of service raised incidents from end-users. Managing the life-cycle of service requests from end-users. Managing the life-cycle of change requests from end-users. Don't miss out on this amazing opportunity - apply now with your most up to date CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - £30,000-£35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and ticketsResolve support cases and record all actions that lead to resolution at the time, in the case management system.Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises.Talking to clients and computer users to determine the nature of any problems they encounter.Solving password problemsResponding to breakdownsInvestigating, diagnosing, and solving computer software and hardware faultsRepairing equipment and replacing partsObtain replacement or specialist components, fixtures, or fittings.Prepare equipment for installation.Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence.Undertake scheduled maintenance upgrades.Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote DesktopAll current and recently retired Window Windows Desktop EnvironmentsVirtualisation technologies - VMWare / Hyper-VMS Office 365 administration + migrationActive Directory, Group Policy, Azure ADMDT SCCM (MS Deployment Toolkit / System Centre Config Manager)MDM (Mobile Device Management)Backup technologies including (Tape / Disk / Cloud)Anti-Virus technologiesNetworking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls.Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etcUPS SolutionsWireless Infrastructure Technology3rd Party vendor ManagementVOIP Telephony Systems configuration and administration.Asset Management Experience in the following would be beneficial, though not essential: AzureDynamicsIntuneCisco MerakiDraytekUnifiSharePoint3CX VoIP Company Benefits: Paid for Training Plans and QualificationsCompany Sick PaySocial EventsGenerous Holiday AllowanceFantastic Pension PlanIf you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Mar 27, 2024
Full time
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - £30,000-£35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and ticketsResolve support cases and record all actions that lead to resolution at the time, in the case management system.Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises.Talking to clients and computer users to determine the nature of any problems they encounter.Solving password problemsResponding to breakdownsInvestigating, diagnosing, and solving computer software and hardware faultsRepairing equipment and replacing partsObtain replacement or specialist components, fixtures, or fittings.Prepare equipment for installation.Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence.Undertake scheduled maintenance upgrades.Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote DesktopAll current and recently retired Window Windows Desktop EnvironmentsVirtualisation technologies - VMWare / Hyper-VMS Office 365 administration + migrationActive Directory, Group Policy, Azure ADMDT SCCM (MS Deployment Toolkit / System Centre Config Manager)MDM (Mobile Device Management)Backup technologies including (Tape / Disk / Cloud)Anti-Virus technologiesNetworking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls.Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etcUPS SolutionsWireless Infrastructure Technology3rd Party vendor ManagementVOIP Telephony Systems configuration and administration.Asset Management Experience in the following would be beneficial, though not essential: AzureDynamicsIntuneCisco MerakiDraytekUnifiSharePoint3CX VoIP Company Benefits: Paid for Training Plans and QualificationsCompany Sick PaySocial EventsGenerous Holiday AllowanceFantastic Pension PlanIf you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
Mar 27, 2024
Full time
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
Mar 27, 2024
Full time
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
Software Developer / Engineer (C# .Net WPF Agile TDD SaaS) London / WFH to £85k Are you a skilled Software Developer with strong C#, WPF skills? You could be progressing your career in a senior, hands-on role at a global FinTech. As a key member of a multi-disciplinary Agile development team you will design and develop flagship desktop, real-time, mission critical internet trading systems, Broker Trading and Exchange Trading System gateways. As a Software Developer you'll work across the full development lifecycle including requirements analysis, planning, implementation and delivery, collaborating with Product Owners, BAs as well as other engineers and QAs. You'll be working with a modern tech stack encompassing Event Driven Architecture and real-time distributed systems. The focus will be on writing high quality, tested and maintainable code using Pair Programming to partner with talented engineers in a collaborative environment that encourages knowledge sharing and continual learning through regular tech talks, training and hackathons. Location / WFH: There's a hybrid work from home policy with 1-2 days a week in the City offices, when there you can you enjoy a range of facilities including large kitchen, café and all the latest kit to work on. About you: You have strong multi-threaded C# .Net development experience, including WPF You have a strong knowledge of SQL You have a good knowledge of TCP/IP and WebSockets You have a thorough understanding of the principles of Object Orientated Programming and Computer Science fundamentals You're an advocate of Agile development methodologies, particularly TDD (Test Driven Development) and Pair Programming Experience with TeamCity, Git and Octopus would also be great but not essential What's in it for you: As a Software Developer / Engineer (C# .Net 6) you will earn a competitive package including: Salary to £85k + bonus Pension, Private Health Care, Life Assurance, Travel Insurance Enhanced maternity and paternity scheme Learning opportunities via training, hack-a-thons, tech talks Perks such as health and well being allowance, cycle to work scheme, season ticket loan, flexible working, diverse team environment and much more Apply now to find out more about this Software Developer / Engineer (C# .Net WPF SaaS) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Mar 27, 2024
Full time
Software Developer / Engineer (C# .Net WPF Agile TDD SaaS) London / WFH to £85k Are you a skilled Software Developer with strong C#, WPF skills? You could be progressing your career in a senior, hands-on role at a global FinTech. As a key member of a multi-disciplinary Agile development team you will design and develop flagship desktop, real-time, mission critical internet trading systems, Broker Trading and Exchange Trading System gateways. As a Software Developer you'll work across the full development lifecycle including requirements analysis, planning, implementation and delivery, collaborating with Product Owners, BAs as well as other engineers and QAs. You'll be working with a modern tech stack encompassing Event Driven Architecture and real-time distributed systems. The focus will be on writing high quality, tested and maintainable code using Pair Programming to partner with talented engineers in a collaborative environment that encourages knowledge sharing and continual learning through regular tech talks, training and hackathons. Location / WFH: There's a hybrid work from home policy with 1-2 days a week in the City offices, when there you can you enjoy a range of facilities including large kitchen, café and all the latest kit to work on. About you: You have strong multi-threaded C# .Net development experience, including WPF You have a strong knowledge of SQL You have a good knowledge of TCP/IP and WebSockets You have a thorough understanding of the principles of Object Orientated Programming and Computer Science fundamentals You're an advocate of Agile development methodologies, particularly TDD (Test Driven Development) and Pair Programming Experience with TeamCity, Git and Octopus would also be great but not essential What's in it for you: As a Software Developer / Engineer (C# .Net 6) you will earn a competitive package including: Salary to £85k + bonus Pension, Private Health Care, Life Assurance, Travel Insurance Enhanced maternity and paternity scheme Learning opportunities via training, hack-a-thons, tech talks Perks such as health and well being allowance, cycle to work scheme, season ticket loan, flexible working, diverse team environment and much more Apply now to find out more about this Software Developer / Engineer (C# .Net WPF SaaS) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
I am working with a global brand based in London who are looking for a senior infrastructure engineer with an excellent knowledge of Nutanix. As well as Nutanix I am looking for strong skills in VMware, and what I would call a full stack Wintel Engineer. You will be responsible for the 3rd line support of the IT infrastructure and will (as a senior member of the team) be expected to pick up escalations from other team members and the more complex issues from the help desk. You will have a detailed knowledge of a broad range of infrastructure including but not limited to; Virtualisation especially VMware, Hyper Converged Infrastructure (Nutanix), Azure and 365, and have an excellent understanding of Windows Server and Desktop operating systems. On offer is an amazing working environment where the expectation is 1 or 2 days in the office, competitive salary and an amazing benefits package.
Mar 27, 2024
Full time
I am working with a global brand based in London who are looking for a senior infrastructure engineer with an excellent knowledge of Nutanix. As well as Nutanix I am looking for strong skills in VMware, and what I would call a full stack Wintel Engineer. You will be responsible for the 3rd line support of the IT infrastructure and will (as a senior member of the team) be expected to pick up escalations from other team members and the more complex issues from the help desk. You will have a detailed knowledge of a broad range of infrastructure including but not limited to; Virtualisation especially VMware, Hyper Converged Infrastructure (Nutanix), Azure and 365, and have an excellent understanding of Windows Server and Desktop operating systems. On offer is an amazing working environment where the expectation is 1 or 2 days in the office, competitive salary and an amazing benefits package.
Technical Author required for 12 month initial contact with a multi national defence company based out of Stevenage. (Hybrid working). Candidates must be eligible for UK Eyes Only security clearance. Responsibilities: To write technical documentation in Standard Generalised Mark-up Language (SGML), Extensible Mark-up Language (XML) and traditional formats for the Company's products in accordance with individual contractual requirements To enable safe and effective operation and repair of the equipment. The role covers the whole product lifecycle through design, development and in-service support. Skillset/experience required: Experienced in the production of technical documentation with a detailed knowledge of MoD publication standards ASD S1000D and AESP. Ideally qualified to HND/HNC or equivalent level in an engineering related subject or ex forces senior technician. Knowledge of SGML editing software (Arbortext Epic), Common Source Data Bases (CSDB for S1000D) and Desktop Publishing systems. Ability to communicate effectively with ILS Managers and Design Engineers. Ability to work independently, taking ownership for packages of work in terms of scheduling and status reporting in order to meet Company and Customer expectations. Demonstrate a writing ability for new, complex and original work. Able to support more than one project at a time. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 27, 2024
Full time
Technical Author required for 12 month initial contact with a multi national defence company based out of Stevenage. (Hybrid working). Candidates must be eligible for UK Eyes Only security clearance. Responsibilities: To write technical documentation in Standard Generalised Mark-up Language (SGML), Extensible Mark-up Language (XML) and traditional formats for the Company's products in accordance with individual contractual requirements To enable safe and effective operation and repair of the equipment. The role covers the whole product lifecycle through design, development and in-service support. Skillset/experience required: Experienced in the production of technical documentation with a detailed knowledge of MoD publication standards ASD S1000D and AESP. Ideally qualified to HND/HNC or equivalent level in an engineering related subject or ex forces senior technician. Knowledge of SGML editing software (Arbortext Epic), Common Source Data Bases (CSDB for S1000D) and Desktop Publishing systems. Ability to communicate effectively with ILS Managers and Design Engineers. Ability to work independently, taking ownership for packages of work in terms of scheduling and status reporting in order to meet Company and Customer expectations. Demonstrate a writing ability for new, complex and original work. Able to support more than one project at a time. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
TECHNICAL AUTHOR - INSIDE IR35 - VIA UMBRELLA - £43 PER HOUR - SC CLEARED - 12 MONTHS - Stevenage - TWO STAGE INTERVIEW PROCESS Yolk Recruitment are recruiting a Technical Author to join our client on an initial 12 month deal from Stevenage with likely extensions thereafter. Responsibilities: To write technical documentation in Standard Generalised Mark-up Language (SGML), Extensible Mark-up Language (XML) and traditional formats for the Company's products in accordance with individual contractual requirements To enable safe and effective operation and repair of the equipment. The role covers the whole product lifecycle through design, development and in-service support. Skillset/experience required: Experienced in the production of technical documentation with a detailed knowledge of MoD publication standards ASD S1000D and AESP. Ideally qualified to HND/HNC or equivalent level in an engineering related subject or ex forces senior technician. Knowledge of SGML editing software (Arbortext Epic), Common Source Data Bases (CSDB for S1000D) and Desktop Publishing systems. Ability to communicate effectively with ILS Managers and Design Engineers. Ability to work independently, taking ownership for packages of work in terms of scheduling and status reporting in order to meet Company and Customer expectations. Demonstrate a writing ability for new, complex and original work. Able to support more than one project at a time.
Mar 27, 2024
Full time
TECHNICAL AUTHOR - INSIDE IR35 - VIA UMBRELLA - £43 PER HOUR - SC CLEARED - 12 MONTHS - Stevenage - TWO STAGE INTERVIEW PROCESS Yolk Recruitment are recruiting a Technical Author to join our client on an initial 12 month deal from Stevenage with likely extensions thereafter. Responsibilities: To write technical documentation in Standard Generalised Mark-up Language (SGML), Extensible Mark-up Language (XML) and traditional formats for the Company's products in accordance with individual contractual requirements To enable safe and effective operation and repair of the equipment. The role covers the whole product lifecycle through design, development and in-service support. Skillset/experience required: Experienced in the production of technical documentation with a detailed knowledge of MoD publication standards ASD S1000D and AESP. Ideally qualified to HND/HNC or equivalent level in an engineering related subject or ex forces senior technician. Knowledge of SGML editing software (Arbortext Epic), Common Source Data Bases (CSDB for S1000D) and Desktop Publishing systems. Ability to communicate effectively with ILS Managers and Design Engineers. Ability to work independently, taking ownership for packages of work in terms of scheduling and status reporting in order to meet Company and Customer expectations. Demonstrate a writing ability for new, complex and original work. Able to support more than one project at a time.
Job Title: Technical Author Responsibilities: To write technical documentation in Standard Generalised Mark-up Language (SGML), Extensible Mark-up Language (XML) and traditional formats for the Company's products in accordance with individual contractual requirements To enable safe and effective operation and repair of the equipment. The role covers the whole product lifecycle through design, development and in-service support. Skillset/experience required: Experienced in the production of technical documentation with a detailed knowledge of MoD publication standards ASD S1000D and AESP. Ideally qualified to HND/HNC or equivalent level in an engineering related subject or ex forces senior technician. Knowledge of SGML editing software (Arbortext Epic), Common Source Data Bases (CSDB for S1000D) and Desktop Publishing systems. Ability to communicate effectively with ILS Managers and Design Engineers. Ability to work independently, taking ownership for packages of work in terms of scheduling and status reporting in order to meet Company and Customer expectations. Demonstrate a writing ability for new, complex and original work. Able to support more than one project at a time. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Mar 27, 2024
Full time
Job Title: Technical Author Responsibilities: To write technical documentation in Standard Generalised Mark-up Language (SGML), Extensible Mark-up Language (XML) and traditional formats for the Company's products in accordance with individual contractual requirements To enable safe and effective operation and repair of the equipment. The role covers the whole product lifecycle through design, development and in-service support. Skillset/experience required: Experienced in the production of technical documentation with a detailed knowledge of MoD publication standards ASD S1000D and AESP. Ideally qualified to HND/HNC or equivalent level in an engineering related subject or ex forces senior technician. Knowledge of SGML editing software (Arbortext Epic), Common Source Data Bases (CSDB for S1000D) and Desktop Publishing systems. Ability to communicate effectively with ILS Managers and Design Engineers. Ability to work independently, taking ownership for packages of work in terms of scheduling and status reporting in order to meet Company and Customer expectations. Demonstrate a writing ability for new, complex and original work. Able to support more than one project at a time. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
This role is hybrid working 1 day in the office per week. Our client are a London based software house engineering their software in C# for the investment banking community. They are currently in the process of moving some of their key applications into the cloud. Due to expansion, they are looking for skilled C# developers with upwards of 3 - 10 years' experience of developing C# applications, both desktop and web/cloud based. You will have C#/MVC experience spanning at least a couple of projects. Any experience of developing with C#/Azure will be highly advantageous. Your skills will encompass the following: Development of C# Windows, Web/Cloud based applications SQL Server Agile Development Design experience desirable Compensation package: Competitive base salary up to 15% annual bonus 25 days annual leave rising by 1 day per year up to max of 32 days Employer contributes 10% into company pension scheme Hybrid working, 1 day in the London office per week Please apply asap.
Mar 27, 2024
Full time
This role is hybrid working 1 day in the office per week. Our client are a London based software house engineering their software in C# for the investment banking community. They are currently in the process of moving some of their key applications into the cloud. Due to expansion, they are looking for skilled C# developers with upwards of 3 - 10 years' experience of developing C# applications, both desktop and web/cloud based. You will have C#/MVC experience spanning at least a couple of projects. Any experience of developing with C#/Azure will be highly advantageous. Your skills will encompass the following: Development of C# Windows, Web/Cloud based applications SQL Server Agile Development Design experience desirable Compensation package: Competitive base salary up to 15% annual bonus 25 days annual leave rising by 1 day per year up to max of 32 days Employer contributes 10% into company pension scheme Hybrid working, 1 day in the London office per week Please apply asap.
World Class Defence Organisation based in Stevenage, Hertfordshire (the role will be mainly remote, working from home. 2-4 days per month onsite on average) is currently looking to recruit a Technical Author subcontractor on an initial 12 month contract. Hourly Rate: £43ph (Umbrella). Contract Duration: 12 Months (initially and then ongoing and long-term thereafter) Technical Author Job Description: To write technical documentation in Standard Generalised Mark-up Language (SGML), Extensible Mark-up Language (XML) and traditional formats for the Company's products in accordance with individual contractual requirements To enable safe and effective operation and repair of the equipment. The role covers the whole product lifecycle through design, development and in-service support. Skillset/experience required: Experienced in the production of technical documentation with a detailed knowledge of MoD publication standards ASD S1000D and AESP. Ideally qualified to HND/HNC or equivalent level in an engineering related subject or ex forces senior technician. Knowledge of SGML editing software (Arbortext Epic), Common Source Data Bases (CSDB for S1000D) and Desktop Publishing systems. Ability to communicate effectively with ILS Managers and Design Engineers. Ability to work independently, taking ownership for packages of work in terms of scheduling and status reporting in order to meet Company and Customer expectations. Demonstrate a writing ability for new, complex and original work. Able to support more than one project at a time.
Mar 27, 2024
Full time
World Class Defence Organisation based in Stevenage, Hertfordshire (the role will be mainly remote, working from home. 2-4 days per month onsite on average) is currently looking to recruit a Technical Author subcontractor on an initial 12 month contract. Hourly Rate: £43ph (Umbrella). Contract Duration: 12 Months (initially and then ongoing and long-term thereafter) Technical Author Job Description: To write technical documentation in Standard Generalised Mark-up Language (SGML), Extensible Mark-up Language (XML) and traditional formats for the Company's products in accordance with individual contractual requirements To enable safe and effective operation and repair of the equipment. The role covers the whole product lifecycle through design, development and in-service support. Skillset/experience required: Experienced in the production of technical documentation with a detailed knowledge of MoD publication standards ASD S1000D and AESP. Ideally qualified to HND/HNC or equivalent level in an engineering related subject or ex forces senior technician. Knowledge of SGML editing software (Arbortext Epic), Common Source Data Bases (CSDB for S1000D) and Desktop Publishing systems. Ability to communicate effectively with ILS Managers and Design Engineers. Ability to work independently, taking ownership for packages of work in terms of scheduling and status reporting in order to meet Company and Customer expectations. Demonstrate a writing ability for new, complex and original work. Able to support more than one project at a time.
Senior IT Support Engineer / Windows / Cloud / Bristol Role: Senior IT Support EngineerLocation: BristolSalary: £35,000 - £45,000I am working with a leading Managed Service Provider for IT Solutions based in Bristol, due to growth they are looking to hire a Senior IT Support Engineer on a permanent basis.Senior IT Support Engineer Specification: Backup and Disaster Recovery Experience Experience in Windows Servers Virtualisation Experience Virtual Desktop experience Good experience in Project work/Leading projects Azure Virtual Desktop/Machines (Highly desirable) If you are a Senior IT Support Engineer and would like to learn more then please send me your CV and I will call you to discuss in the strictest confidence.Senior IT Support Engineer / Windows / Cloud / Project / Bristol
Mar 27, 2024
Full time
Senior IT Support Engineer / Windows / Cloud / Bristol Role: Senior IT Support EngineerLocation: BristolSalary: £35,000 - £45,000I am working with a leading Managed Service Provider for IT Solutions based in Bristol, due to growth they are looking to hire a Senior IT Support Engineer on a permanent basis.Senior IT Support Engineer Specification: Backup and Disaster Recovery Experience Experience in Windows Servers Virtualisation Experience Virtual Desktop experience Good experience in Project work/Leading projects Azure Virtual Desktop/Machines (Highly desirable) If you are a Senior IT Support Engineer and would like to learn more then please send me your CV and I will call you to discuss in the strictest confidence.Senior IT Support Engineer / Windows / Cloud / Project / Bristol
Job Title: Technical Author Responsibilities: To write technical documentation in Standard Generalised Mark-up Language (SGML), Extensible Mark-up Language (XML) and traditional formats for the Company's products in accordance with individual contractual requirements To enable safe and effective operation and repair of the equipment. The role covers the whole product life cycle through design, development and in-service support. Skillset/experience required: Experienced in the production of technical documentation with a detailed knowledge of MoD publication standards ASD S1000D and AESP. Ideally qualified to HND/HNC or equivalent level in an engineering related subject or ex forces senior technician. Knowledge of SGML editing software (Arbortext Epic), Common Source Data Bases (CSDB for S1000D) and Desktop Publishing systems. Ability to communicate effectively with ILS Managers and Design Engineers. Ability to work independently, taking ownership for packages of work in terms of scheduling and status reporting in order to meet Company and Customer expectations. Demonstrate a writing ability for new, complex and original work. Able to support more than one project at a time. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Mar 27, 2024
Contractor
Job Title: Technical Author Responsibilities: To write technical documentation in Standard Generalised Mark-up Language (SGML), Extensible Mark-up Language (XML) and traditional formats for the Company's products in accordance with individual contractual requirements To enable safe and effective operation and repair of the equipment. The role covers the whole product life cycle through design, development and in-service support. Skillset/experience required: Experienced in the production of technical documentation with a detailed knowledge of MoD publication standards ASD S1000D and AESP. Ideally qualified to HND/HNC or equivalent level in an engineering related subject or ex forces senior technician. Knowledge of SGML editing software (Arbortext Epic), Common Source Data Bases (CSDB for S1000D) and Desktop Publishing systems. Ability to communicate effectively with ILS Managers and Design Engineers. Ability to work independently, taking ownership for packages of work in terms of scheduling and status reporting in order to meet Company and Customer expectations. Demonstrate a writing ability for new, complex and original work. Able to support more than one project at a time. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Our client is looking to recruit an experienced Senior Cloud and Server Technician to join their hugely successful growing team. You will have proven experience supporting Microsoft Networks and Microsoft Cloud Services. You will enjoy working in IT and working for a company with great career development opportunities. Package: Salary of £32k - £44k per annum depending on experience (plus an on-call allowance). A remote role with occasional visits to Penryn office Also working at customer premises so will need to live a commutable distance to be considered for the role. All equipment provided to perform duties. 25 days holiday plus Bank holidays Discretionary annual bonus of up to 10% of salary Excellent pension scheme Health and dental insurance / support Training and development support Many other great perks Responsibilities: Supporting Microsoft Networks and Microsoft Cloud Services. Technical support and project work covering a wide range of products and services. Microsoft Server Operating Systems & Windows Desktop Microsoft 365 and Azure Active Directory Work towards gaining the Microsoft Certified: Enterprise Administrator Expert Certification. Requirements: Minimum 3 years' experience suppporting Microsoft Networks and Microsoft Cloud Services Microsoft 365 and Azure Active Directory Experience working with Firewalls and TCP/IP Networking Virtualisation - Hyper-V Use of common backup and disaster recovery software Switching and WiFi Other valuable skills include IP Telephony / SIP / 3CX / Microsoft Teams - Direct Routing Valid UK Driving License. Strong communications skills are key and an ability to talk with customers at all levels with a good clear and friendly telephone manner. Reliable and able to work both with and without guidance. Able to explain issues and deal with customers with varying technical skills. Flexible and willing to learn new skills and share knowledge and mentor other technicians. Training provided and requirement to follow the Microsoft MCP Syllabus and complete at least 1 MCP Exam per year, and the client will cover the cost of the exams and training material. Desirable: Endpoint Security including EDR / MDR / Zero Trust Microsoft Endpoint Manager and Policies (Intune) Microsoft Azure Infrastructure & Networking Dell SANs and Storage Hyper-V Clustering Sonicwall / Unifi / Meraki / HP Aruba DNS Filter / Sentinel One / KnowBe4 / Carbon Black / Application Whitelisting PSA and RMM Software Tools For full details please submit CV.
Mar 27, 2024
Full time
Our client is looking to recruit an experienced Senior Cloud and Server Technician to join their hugely successful growing team. You will have proven experience supporting Microsoft Networks and Microsoft Cloud Services. You will enjoy working in IT and working for a company with great career development opportunities. Package: Salary of £32k - £44k per annum depending on experience (plus an on-call allowance). A remote role with occasional visits to Penryn office Also working at customer premises so will need to live a commutable distance to be considered for the role. All equipment provided to perform duties. 25 days holiday plus Bank holidays Discretionary annual bonus of up to 10% of salary Excellent pension scheme Health and dental insurance / support Training and development support Many other great perks Responsibilities: Supporting Microsoft Networks and Microsoft Cloud Services. Technical support and project work covering a wide range of products and services. Microsoft Server Operating Systems & Windows Desktop Microsoft 365 and Azure Active Directory Work towards gaining the Microsoft Certified: Enterprise Administrator Expert Certification. Requirements: Minimum 3 years' experience suppporting Microsoft Networks and Microsoft Cloud Services Microsoft 365 and Azure Active Directory Experience working with Firewalls and TCP/IP Networking Virtualisation - Hyper-V Use of common backup and disaster recovery software Switching and WiFi Other valuable skills include IP Telephony / SIP / 3CX / Microsoft Teams - Direct Routing Valid UK Driving License. Strong communications skills are key and an ability to talk with customers at all levels with a good clear and friendly telephone manner. Reliable and able to work both with and without guidance. Able to explain issues and deal with customers with varying technical skills. Flexible and willing to learn new skills and share knowledge and mentor other technicians. Training provided and requirement to follow the Microsoft MCP Syllabus and complete at least 1 MCP Exam per year, and the client will cover the cost of the exams and training material. Desirable: Endpoint Security including EDR / MDR / Zero Trust Microsoft Endpoint Manager and Policies (Intune) Microsoft Azure Infrastructure & Networking Dell SANs and Storage Hyper-V Clustering Sonicwall / Unifi / Meraki / HP Aruba DNS Filter / Sentinel One / KnowBe4 / Carbon Black / Application Whitelisting PSA and RMM Software Tools For full details please submit CV.