Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Location - Hampton, PeterboroughPay - £14.16 per hour, after 3 months goes up to £15.44Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week.Required skills:- Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.- Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists.Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Apr 28, 2024
Full time
Location - Hampton, PeterboroughPay - £14.16 per hour, after 3 months goes up to £15.44Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week.Required skills:- Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.- Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists.Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Apr 26, 2024
Contractor
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Great Opportunity to join Global Market Leader looking for a dynamic IT Support Professional to join them in their City Offices on an itial 6 Month Contract. The role will be a mix of desktop and remote support as well as working on roll out projects Role - IT Support Analyst aka Desktop Support Analyst, 1st / 2nd Line Support, IT Support Engineer, IT Engineer etc Location - London, City and Office based Rate c. (Apply online only) a day Role responsibilities The role would also be responsible for installing/maintaining office (O365) technologies for our end users, this includes supporting Outlook, Teams, the office suite, remote connectivity, VPN, building laptops/desktops, setting up end user equipment, printers, A/V conference setups, and any other support requirements. This role would be responsible for the timely and effective management and prioritization of tickets assigned to them. Required to work onsite at the London office. Required to work with users when on site, and to also support them remotely when they are working from home. The ideal candidate would be dynamic, motivated, and able to perform independently as well as work in partnership with other teams. Desired skills Excellent written and verbal communication A degree relevant to the position itself, ideally: Computer Science, a related technical field, or equivalent practical experience. At least 5 years supporting a global Windows desktop environment, advanced troubleshooting, and problem-solving skills. Demonstrated knowledge and ability in all aspects of a Windows workstation environment (Windows 10/11, O365, Azure Active Directory, Teams/Zoom, Intune and modern desktop management, Autopilot, mobile management, Device as a Service, WiFi, VPN, collaboration and conferencing solutions, Virtual Desktop Infrastructure (VDI), user persona or profiles, asset management via CMDB/AD).Interested? Please send your cv for a swift response!
Apr 26, 2024
Full time
Great Opportunity to join Global Market Leader looking for a dynamic IT Support Professional to join them in their City Offices on an itial 6 Month Contract. The role will be a mix of desktop and remote support as well as working on roll out projects Role - IT Support Analyst aka Desktop Support Analyst, 1st / 2nd Line Support, IT Support Engineer, IT Engineer etc Location - London, City and Office based Rate c. (Apply online only) a day Role responsibilities The role would also be responsible for installing/maintaining office (O365) technologies for our end users, this includes supporting Outlook, Teams, the office suite, remote connectivity, VPN, building laptops/desktops, setting up end user equipment, printers, A/V conference setups, and any other support requirements. This role would be responsible for the timely and effective management and prioritization of tickets assigned to them. Required to work onsite at the London office. Required to work with users when on site, and to also support them remotely when they are working from home. The ideal candidate would be dynamic, motivated, and able to perform independently as well as work in partnership with other teams. Desired skills Excellent written and verbal communication A degree relevant to the position itself, ideally: Computer Science, a related technical field, or equivalent practical experience. At least 5 years supporting a global Windows desktop environment, advanced troubleshooting, and problem-solving skills. Demonstrated knowledge and ability in all aspects of a Windows workstation environment (Windows 10/11, O365, Azure Active Directory, Teams/Zoom, Intune and modern desktop management, Autopilot, mobile management, Device as a Service, WiFi, VPN, collaboration and conferencing solutions, Virtual Desktop Infrastructure (VDI), user persona or profiles, asset management via CMDB/AD).Interested? Please send your cv for a swift response!
This is a great opportunity for an IT Support Engineer to join a rapidly growing business in Central London to provide 1st & 2nd line IT Support on a temporary 2 month contract. To be considered for this position you will have at least a years experience providing 2nd line BAU user support both deskside and remotely. With members of staff being supported by an IT team of 2. This role will be 5 days a week full time in the office, with occasional trips to other zone 1 offices. The ideal candidate will have a strong Microsoft background, with the following essential skills: Windows 10 or 11 Office 365 (SharePoint, Teams, One Drive & Exchange Online) Active Directory or Azure AD Intune or Endpoint Manager Building & setting up PC s, laptops, printers, wifi, and mobiles Working closely with the IT Director you will be onsite full time in Central London providing deskside user support, as well as remote support to members of staff. This role is paying £23.00 per hour including Employer NI and holiday entitlement. If you are an experienced IT Support Analyst, IT Support Engineer, IT Helpdesk Analyst or IT Service Desk Analyst with solid 1st & 2nd line BAU user support skills please apply.
Apr 26, 2024
Contractor
This is a great opportunity for an IT Support Engineer to join a rapidly growing business in Central London to provide 1st & 2nd line IT Support on a temporary 2 month contract. To be considered for this position you will have at least a years experience providing 2nd line BAU user support both deskside and remotely. With members of staff being supported by an IT team of 2. This role will be 5 days a week full time in the office, with occasional trips to other zone 1 offices. The ideal candidate will have a strong Microsoft background, with the following essential skills: Windows 10 or 11 Office 365 (SharePoint, Teams, One Drive & Exchange Online) Active Directory or Azure AD Intune or Endpoint Manager Building & setting up PC s, laptops, printers, wifi, and mobiles Working closely with the IT Director you will be onsite full time in Central London providing deskside user support, as well as remote support to members of staff. This role is paying £23.00 per hour including Employer NI and holiday entitlement. If you are an experienced IT Support Analyst, IT Support Engineer, IT Helpdesk Analyst or IT Service Desk Analyst with solid 1st & 2nd line BAU user support skills please apply.
We are seeking a dedicated Service Desk Analyst with a keen interest in technology and problem-solving abilities. The ideal candidate will play a crucial role in providing first-line support to users, ensuring that their technological needs are met and issues are resolved promptly. Client Details Service Desk Analyst - London Our client is a leading entity in the not-for-profit and charities sector, with a workforce of over 2000 employees. Based in London, they are dedicated to providing high-quality services and making a significant difference in the community. Description Service Desk Analyst - London Providing first / Second line support to internal and external users. Diagnosing and resolving software and hardware incidents. Experience of using ITSM tools such as Zendesk, ServiceNow, Service Desk plus, Halo etc. Knowledge of Azure AD, including Azure Active Directory roles, Privileged Identity Management. Participating in service improvement initiatives. Ensuring accurate logging and resolution of tickets. Assisting in the delivery of IT projects. Supporting the roll-out of new applications. Creating and maintaining service desk documentation. Contributing to team meetings and sharing best practices. Profile Service Desk Analyst - London A successful Service Desk Analyst should have: Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices. Relevant educational qualifications in IT or related field Excellent problem-solving skills Knowledge of ITIL best practices Ability to work effectively in a team Strong communication and customer service skills Familiarity with various operating systems and platforms Job Offer Service Desk Analyst - London This is a Fix term contract with for 12 months with full company benefits. A competitive salary range of 26,000 - 31000 per year Generous holiday allowance Flexibility in working arrangements Inclusive and supportive company culture Opportunity to contribute meaningfully to the not-for-profit and charities sector Pension scheme. We strongly encourage individuals who are passionate about technology and making a difference in the community to apply for this Service Desk Analyst position. Be part of our vibrant team in London and let's make a difference together.
Apr 26, 2024
Full time
We are seeking a dedicated Service Desk Analyst with a keen interest in technology and problem-solving abilities. The ideal candidate will play a crucial role in providing first-line support to users, ensuring that their technological needs are met and issues are resolved promptly. Client Details Service Desk Analyst - London Our client is a leading entity in the not-for-profit and charities sector, with a workforce of over 2000 employees. Based in London, they are dedicated to providing high-quality services and making a significant difference in the community. Description Service Desk Analyst - London Providing first / Second line support to internal and external users. Diagnosing and resolving software and hardware incidents. Experience of using ITSM tools such as Zendesk, ServiceNow, Service Desk plus, Halo etc. Knowledge of Azure AD, including Azure Active Directory roles, Privileged Identity Management. Participating in service improvement initiatives. Ensuring accurate logging and resolution of tickets. Assisting in the delivery of IT projects. Supporting the roll-out of new applications. Creating and maintaining service desk documentation. Contributing to team meetings and sharing best practices. Profile Service Desk Analyst - London A successful Service Desk Analyst should have: Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices. Relevant educational qualifications in IT or related field Excellent problem-solving skills Knowledge of ITIL best practices Ability to work effectively in a team Strong communication and customer service skills Familiarity with various operating systems and platforms Job Offer Service Desk Analyst - London This is a Fix term contract with for 12 months with full company benefits. A competitive salary range of 26,000 - 31000 per year Generous holiday allowance Flexibility in working arrangements Inclusive and supportive company culture Opportunity to contribute meaningfully to the not-for-profit and charities sector Pension scheme. We strongly encourage individuals who are passionate about technology and making a difference in the community to apply for this Service Desk Analyst position. Be part of our vibrant team in London and let's make a difference together.
COOPER LOMAZ RECRUITMENT LTD
Peterborough, Cambridgeshire
1st line / Service Desk Engineer required to join a talented IT team who support the US part of the business. Service Desk Analyst Hybrid / Peterborough office- 2 days in office once training is completed (4-6 weeks) 6-month contract (likely to extend & paid weekly) 37.5 hours per week - overtime available Hours between Midday and Midnight to cover US time zone Weekend work is required on a rotational basis Working as part of a project-based team, you will be responsible for resolving technical IT related issues at 1st and 2nd line level, along with getting involved with more hands on tasks, such as desktop builds. Key Skills: 1st line support experience Previous IT Service Desk experience (or similar) Strong Windows and Google skills Strong communication skills Supporting international internal users Full training and support offered along with career progression opportunities.
Apr 26, 2024
Contractor
1st line / Service Desk Engineer required to join a talented IT team who support the US part of the business. Service Desk Analyst Hybrid / Peterborough office- 2 days in office once training is completed (4-6 weeks) 6-month contract (likely to extend & paid weekly) 37.5 hours per week - overtime available Hours between Midday and Midnight to cover US time zone Weekend work is required on a rotational basis Working as part of a project-based team, you will be responsible for resolving technical IT related issues at 1st and 2nd line level, along with getting involved with more hands on tasks, such as desktop builds. Key Skills: 1st line support experience Previous IT Service Desk experience (or similar) Strong Windows and Google skills Strong communication skills Supporting international internal users Full training and support offered along with career progression opportunities.
Your new company A reputable private sector organisation based just outside of Glasgow City Centre. With IT as the backbone of their business and their key differentiator in their field, they are looking to expand their team due to a busy period through the addition of a Service Desk Analyst on a day rate contract basis. Your new role As a service desk analyst, you will be part of a busy team who form the 1st Line of IT support within the business. As part of your day to day tasks you will work as a team to clear ticket queues and service customer requests both online and over the phone, providing 1st time fixes where possible and escalating to various technical teams as necessary. What you'll need to succeed The ideal candidate will have experience of the following; - Previous work as part of a busy service desk team clearing a high volume of tickets - Previous work doing basic to moderate diagnostic IT break fix work and able to resolve or escalate as required - Previous work using CRM systems to capture data adequately and keep track of workflows and customer queries - Previous customer facing/ telephony experience - Previous exposure to MS technologies such as M365, InTune, Azure tec What you'll get in return - Day rate up to 180 - 3-Month initial contract - Industry experience with a reputable employer What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 26, 2024
Contractor
Your new company A reputable private sector organisation based just outside of Glasgow City Centre. With IT as the backbone of their business and their key differentiator in their field, they are looking to expand their team due to a busy period through the addition of a Service Desk Analyst on a day rate contract basis. Your new role As a service desk analyst, you will be part of a busy team who form the 1st Line of IT support within the business. As part of your day to day tasks you will work as a team to clear ticket queues and service customer requests both online and over the phone, providing 1st time fixes where possible and escalating to various technical teams as necessary. What you'll need to succeed The ideal candidate will have experience of the following; - Previous work as part of a busy service desk team clearing a high volume of tickets - Previous work doing basic to moderate diagnostic IT break fix work and able to resolve or escalate as required - Previous work using CRM systems to capture data adequately and keep track of workflows and customer queries - Previous customer facing/ telephony experience - Previous exposure to MS technologies such as M365, InTune, Azure tec What you'll get in return - Day rate up to 180 - 3-Month initial contract - Industry experience with a reputable employer What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you! Your new company You will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. They are dynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation. Your new role As a Service Desk Analyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes. Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2). Security and Privileges: Manage user security privileges, reset passwords, and participate in security process development. Collaboration: Work closely with other teams, including desktop/network teams, to tackle projects and initiatives. What you'll need to succeed Experience working as a Service Desk Analyst, IT Support Analyst, IT Technician or First Line IT Support Analyst, Familiarity with ticketing systems (for example ServiceNow or ZenDesk), Active Directory administration, Office 365 and Windows troubleshooting skills, Excellent telephone manner and customer service skills, Flexibility and willingness to work on-site in Liverpool. What you'll get in return You will be offered a 2-month contract in Liverpool City Centre starting immediately. The role will offer 17.44 per hour PAYE with Hays. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 26, 2024
Contractor
Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you! Your new company You will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. They are dynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation. Your new role As a Service Desk Analyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes. Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2). Security and Privileges: Manage user security privileges, reset passwords, and participate in security process development. Collaboration: Work closely with other teams, including desktop/network teams, to tackle projects and initiatives. What you'll need to succeed Experience working as a Service Desk Analyst, IT Support Analyst, IT Technician or First Line IT Support Analyst, Familiarity with ticketing systems (for example ServiceNow or ZenDesk), Active Directory administration, Office 365 and Windows troubleshooting skills, Excellent telephone manner and customer service skills, Flexibility and willingness to work on-site in Liverpool. What you'll get in return You will be offered a 2-month contract in Liverpool City Centre starting immediately. The role will offer 17.44 per hour PAYE with Hays. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Role: Service Desk Analyst Location: West Midlands (Hybrid) Rate: 16 Inside IR35 Duration: 6 Months initial Hays Technology are looking for a service desk analyst to join an exciting public sector client's team. What you will be doing: First line support Working on a service desk Ticket handling and escalation What we are looking for: Excellent knowledge of Windows 10 and Office 365 Excellent written and verbal communication skills Previous ticketing system experience Great knowledge of Active Directory Excellent Trouble shooting skills Experience using Windows and Exchange Server Admin What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 26, 2024
Contractor
Role: Service Desk Analyst Location: West Midlands (Hybrid) Rate: 16 Inside IR35 Duration: 6 Months initial Hays Technology are looking for a service desk analyst to join an exciting public sector client's team. What you will be doing: First line support Working on a service desk Ticket handling and escalation What we are looking for: Excellent knowledge of Windows 10 and Office 365 Excellent written and verbal communication skills Previous ticketing system experience Great knowledge of Active Directory Excellent Trouble shooting skills Experience using Windows and Exchange Server Admin What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
x3 newly created support roles where you'll be working in a customer facing environment. You will be a part of an organisation with a real cause for good and is nationally recognised. Location: You can be based anywhere in the UK as it's remote support. There are offices in London, Salford, Leicester, and Nottingham (and many more in the UK). Remuneration: £150 per day (inside IR35 - 6 month contract) Your role as a Desktop Support Analyst (x3): Providing high level of customer service support remotely as required. Ensuring that all tickets are logged and resolved in a timely and effective manner (according to defines SLAs). Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines. You'll gain exposure to Windows Server, AD, Office 365, and Microsoft Suite. Remote Support - Resolving tickets via ServiceNow Desktop Support - walk ups, fixes, meeting rooms and again generally just being pro-active. Ideally as a Desktop Support Analyst (x3): You'll be passionate about customer service and personable. Confident with support and eagerness to progress technical capabilities. You'll be keen to help with a customer first mindset. Sound interesting? Please do apply directly for more detail.
Apr 23, 2024
Full time
x3 newly created support roles where you'll be working in a customer facing environment. You will be a part of an organisation with a real cause for good and is nationally recognised. Location: You can be based anywhere in the UK as it's remote support. There are offices in London, Salford, Leicester, and Nottingham (and many more in the UK). Remuneration: £150 per day (inside IR35 - 6 month contract) Your role as a Desktop Support Analyst (x3): Providing high level of customer service support remotely as required. Ensuring that all tickets are logged and resolved in a timely and effective manner (according to defines SLAs). Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines. You'll gain exposure to Windows Server, AD, Office 365, and Microsoft Suite. Remote Support - Resolving tickets via ServiceNow Desktop Support - walk ups, fixes, meeting rooms and again generally just being pro-active. Ideally as a Desktop Support Analyst (x3): You'll be passionate about customer service and personable. Confident with support and eagerness to progress technical capabilities. You'll be keen to help with a customer first mindset. Sound interesting? Please do apply directly for more detail.
Problem Manager - Global Consultancy - 6 month contract (SC Cleared) Reporting to the Problem Lead, the Problem Analyst's responsibility is management of the Problem Management process in scope of the Service Support ITIL processes. The goal of Problem Analyst is to prevent, remove or minimize the adverse impact of Incidents and Problems on the business that is caused by errors within the IT Infrastructure. Your role as Problem Manager - Completes regular standard tasks following given prioritization. Follows procedural activities described in the Problem Management documentation. Provides the analysis of the aggregate incident data to identify key trends. Collects data for the resolution of the investigated problems and root cause analysis requiring the input of the multiple functions/SDO's. Assuring the analysis of the aggregate incident data to identify key trends. Provides input into Known Error DB and KM systems. Uses knowledge recorded in the KM systems. Attends operational meetings. Provides advice and assistance to SDOs to support a globally consistent approach to operational processes. Effectively uses working relationships with Customers and Suppliers. Participate in continuous service improvement. Is aware of the service performance and supports improvements implementation. Review and quality check RCA templates. Performs proactive and re-active investigations for simple problems usually limited to single SDO or internal Service Desk problems, assure timely delivery of the results. Your profile - Ability of managing virtual teams to deliver Problem Management process and working cross functionally. Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills. Computer systems knowledge, integration, and architecture concepts. Experience in various Problem Management reactive and proactive techniques supported by understanding of statistics and quality management concepts. Good Management and communication skills, hosting and facilitating of Problem Management meetings. Problem solving skills Understanding of cross systems interrelations in context of the global business process. Understanding of Service Management Framework. If this role is of interest to you and you feel you have the relevant skills and experience, please submit your CV for review and all suitable candidates will be contacted.
Apr 22, 2024
Full time
Problem Manager - Global Consultancy - 6 month contract (SC Cleared) Reporting to the Problem Lead, the Problem Analyst's responsibility is management of the Problem Management process in scope of the Service Support ITIL processes. The goal of Problem Analyst is to prevent, remove or minimize the adverse impact of Incidents and Problems on the business that is caused by errors within the IT Infrastructure. Your role as Problem Manager - Completes regular standard tasks following given prioritization. Follows procedural activities described in the Problem Management documentation. Provides the analysis of the aggregate incident data to identify key trends. Collects data for the resolution of the investigated problems and root cause analysis requiring the input of the multiple functions/SDO's. Assuring the analysis of the aggregate incident data to identify key trends. Provides input into Known Error DB and KM systems. Uses knowledge recorded in the KM systems. Attends operational meetings. Provides advice and assistance to SDOs to support a globally consistent approach to operational processes. Effectively uses working relationships with Customers and Suppliers. Participate in continuous service improvement. Is aware of the service performance and supports improvements implementation. Review and quality check RCA templates. Performs proactive and re-active investigations for simple problems usually limited to single SDO or internal Service Desk problems, assure timely delivery of the results. Your profile - Ability of managing virtual teams to deliver Problem Management process and working cross functionally. Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills. Computer systems knowledge, integration, and architecture concepts. Experience in various Problem Management reactive and proactive techniques supported by understanding of statistics and quality management concepts. Good Management and communication skills, hosting and facilitating of Problem Management meetings. Problem solving skills Understanding of cross systems interrelations in context of the global business process. Understanding of Service Management Framework. If this role is of interest to you and you feel you have the relevant skills and experience, please submit your CV for review and all suitable candidates will be contacted.
IT Service Desk Analyst 1st Line Support Role Up to £200 per day - Inside IR35 3 Month contract - Full time on site in Surbiton, Surrey We are currently looking for Service Support Analysts to join a market leading client of ours on a contract basis. In this position as the first point of contact you will act as the ambassador for IT service desk to the rest of the business and its clients. While working with your team you will take ownership and management of the day-to-day 1st line support and provide excellent customer service. Service Desk Duties: Provide 1st line support Administration of Active Directory and Group Policy within MS Windows Creation, amendment & deletion of accounts on all business applications & hardware End user support for in house and 3rd party applications Resolve Laptop and Desktop issues Mobile, Hardware & Software asset management Manage 3rd party suppliers Managing and completing tickets within SLA s & KPI s Service Desk Experience & Knowledge: 6 months+ 1st line support experience Providing customer service to all levels of business Active Directory Windows 10 Office 365 Basic network troubleshooting - desirable ITIL - desirable The ability to undergo UK Security Clearance In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business.
Apr 22, 2024
Contractor
IT Service Desk Analyst 1st Line Support Role Up to £200 per day - Inside IR35 3 Month contract - Full time on site in Surbiton, Surrey We are currently looking for Service Support Analysts to join a market leading client of ours on a contract basis. In this position as the first point of contact you will act as the ambassador for IT service desk to the rest of the business and its clients. While working with your team you will take ownership and management of the day-to-day 1st line support and provide excellent customer service. Service Desk Duties: Provide 1st line support Administration of Active Directory and Group Policy within MS Windows Creation, amendment & deletion of accounts on all business applications & hardware End user support for in house and 3rd party applications Resolve Laptop and Desktop issues Mobile, Hardware & Software asset management Manage 3rd party suppliers Managing and completing tickets within SLA s & KPI s Service Desk Experience & Knowledge: 6 months+ 1st line support experience Providing customer service to all levels of business Active Directory Windows 10 Office 365 Basic network troubleshooting - desirable ITIL - desirable The ability to undergo UK Security Clearance In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business.
We are seeking a dedicated Service Desk Analyst with a keen interest in technology and problem-solving abilities. The ideal candidate will play a crucial role in providing first-line support to users, ensuring that their technological needs are met and issues are resolved promptly. Client Details Service Desk Analyst - London Our client is a leading entity in the not-for-profit and charities sector, with a workforce of over 2000 employees. Based in London, they are dedicated to providing high-quality services and making a significant difference in the community. Description Service Desk Analyst - London Providing first / Second line support to internal and external users. Diagnosing and resolving software and hardware incidents. Experience of using ITSM tools such as Zendesk, ServiceNow, Service Desk plus, Halo etc. Knowledge of Azure AD, including Azure Active Directory roles, Privileged Identity Management. Participating in service improvement initiatives. Ensuring accurate logging and resolution of tickets. Assisting in the delivery of IT projects. Supporting the roll-out of new applications. Creating and maintaining service desk documentation. Contributing to team meetings and sharing best practices. Profile Service Desk Analyst - London A successful Service Desk Analyst should have: Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices. Relevant educational qualifications in IT or related field Excellent problem-solving skills Knowledge of ITIL best practices Ability to work effectively in a team Strong communication and customer service skills Familiarity with various operating systems and platforms Job Offer Service Desk Analyst - London This is a Fix term contract with for 12 months with full company benefits. A competitive salary range of £26,000 - £31000 per year Generous holiday allowance Flexibility in working arrangements Inclusive and supportive company culture Opportunity to contribute meaningfully to the not-for-profit and charities sector Pension scheme. We strongly encourage individuals who are passionate about technology and making a difference in the community to apply for this Service Desk Analyst position. Be part of our vibrant team in London and let's make a difference together.
Apr 22, 2024
Full time
We are seeking a dedicated Service Desk Analyst with a keen interest in technology and problem-solving abilities. The ideal candidate will play a crucial role in providing first-line support to users, ensuring that their technological needs are met and issues are resolved promptly. Client Details Service Desk Analyst - London Our client is a leading entity in the not-for-profit and charities sector, with a workforce of over 2000 employees. Based in London, they are dedicated to providing high-quality services and making a significant difference in the community. Description Service Desk Analyst - London Providing first / Second line support to internal and external users. Diagnosing and resolving software and hardware incidents. Experience of using ITSM tools such as Zendesk, ServiceNow, Service Desk plus, Halo etc. Knowledge of Azure AD, including Azure Active Directory roles, Privileged Identity Management. Participating in service improvement initiatives. Ensuring accurate logging and resolution of tickets. Assisting in the delivery of IT projects. Supporting the roll-out of new applications. Creating and maintaining service desk documentation. Contributing to team meetings and sharing best practices. Profile Service Desk Analyst - London A successful Service Desk Analyst should have: Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices. Relevant educational qualifications in IT or related field Excellent problem-solving skills Knowledge of ITIL best practices Ability to work effectively in a team Strong communication and customer service skills Familiarity with various operating systems and platforms Job Offer Service Desk Analyst - London This is a Fix term contract with for 12 months with full company benefits. A competitive salary range of £26,000 - £31000 per year Generous holiday allowance Flexibility in working arrangements Inclusive and supportive company culture Opportunity to contribute meaningfully to the not-for-profit and charities sector Pension scheme. We strongly encourage individuals who are passionate about technology and making a difference in the community to apply for this Service Desk Analyst position. Be part of our vibrant team in London and let's make a difference together.
Job Introduction Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. As a 2nd Line Service Analyst, you will provide technical resolution and management of customer incidents and requests regarding infrastructure, IT devices and applications. Provide input into documented improvements in knowledge and support processes for all areas of the Service Operation You'll build strong working relationships and rapport with members of their team and our customers. You're a clear and concise communicator with the ability to tailor your communication depending on the issue and level of stakeholder. You're empathetic of business needs understanding that needs can differ between our customers and understand the impact that your work has on the organisation. You'll work well on your own and as part of a valued team. Our 2nd Line Service analysts have a drive and ambition to succeed within the role for themselves and the greater good of the team. Challenging current ways of working and continuously looking for ways to improve services, processes and show openness and positivity towards changes. You'll share ideas, knowledge, experiences, and successes with others to help resolve incident quickly. You're keen to develop in the role, learning from your colleagues and line managers to understand and appreciate different ideas and approaches. You'll recognise when they need further support and take responsibility and ownership of their workload, action and be accountable for their own safety and well-being as well as that of others. Our team are: punctual can manage their time efficiently can prioritise tasks and follow processes open to new ideas and diverse ways of thinking If this sounds like you apply today to join our team! Main Responsibilities What will you be doing? Provide first and second level support/ management for IT related queries, adhering to agreed business service levels. Recognise and escalate incident trends to enable prompt action from Incident & Problem Management as appropriate. Achieve high levels of accuracy in capturing incident details on Service Management tools in accordance with team processes and procedures. Manage 2nd line support queue and ensure ticket allocation, vetting and resolution is carried out in accordance with documented guidelines. Pro-actively document and fill gaps in processes, knowledge and tools, and Make recommendations for improvement. Implement where possible. Provide technical guidance and input to all teams within Service Operations and act as project resource when requested Assist with other areas of Service Operations support workload as instructed by Service Operations KPI's. Manage, maintain and improve Service Operations associated services. The Ideal Candidate Do you have the following skills and experience? Essential Comprehensive knowledge of Windows desktop and server operating systems, MS Exchange Online and Office productivity suite of applications / Office 365 applications. Good working knowledge of mobile handheld technologies; specifically, Apple iOS devices Understanding of printing devices and services such as HP, Canon, SafeCom Pull Print Excellent technical skills gained with relevant experience in a service support function, including supporting bespoke software applications. Self-starter requiring little supervision to achieve productivity and service targets. Highly effective communicator with outstanding customer service skills and the ability to influence outside own team. Outstanding problem-solving skills. Highly collaborative, pro-actively taking the initiative to support colleagues and fill knowledge and process gaps. Committed to personal development and self-improvement. Role model exceptional customer service to both internal and external customers. Desirable ITIL Foundation Microsoft/Oracle accredited in relevant disciplines Good working knowledge of networking and protocols Understanding of other Service Management disciplines (e.g., configuration, change, problem, operations, capacity, availability, performance etc.) Understanding of Voice over IP telephony and contact centre systems. Experience of developing tools and utilities using MS PowerShell Good network and infrastructure knowledge Ability to adapt readily to changing work and responsibilities We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions. At Network Rail, we have several employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. In IT Services, we have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on D&I at Network Rail, please follow this link About The Company We're an organisation where people matter. We matter to millions. Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority. We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users. As one of the UK's leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information Package Description Vacancy type: Fixed Term Contract, 12 months Location: Manchester Square One, we are flexible on location, and we would be open to discuss agile working. Closing date: 5th October 2022 Band & Salary: Band 5 - £24,000 About us We're an organisation where people matter. We matter to millions. Our role is to run a safe, reliable, and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority. IT Services, part of Route Services - which supplies critical services and equipment to Network Rail's routes - designs, maintains and supports a vast array of programmes, applications and safety critical technology that keeps the railway moving. We offer excellent benefits, including: Flexible working patterns such as working from home and working compressed hours A range of pension schemes Childcare voucher scheme Rail and underground season ticket subsidies up to 75% 28 days annual leave, plus bank holidays and volunteering days (5 days) 2 weeks paid reserve leave for our Armed Forces community Cycle to Work Scheme GymPass - Access to gym's across the UK Access to 'My Benefits' portal which include discounts in food, technology and experience days In 2021, we were voted as one of the Best Places to work in the UK. If you would like to speak the Resourcing Team, please contact
Sep 24, 2022
Full time
Job Introduction Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. As a 2nd Line Service Analyst, you will provide technical resolution and management of customer incidents and requests regarding infrastructure, IT devices and applications. Provide input into documented improvements in knowledge and support processes for all areas of the Service Operation You'll build strong working relationships and rapport with members of their team and our customers. You're a clear and concise communicator with the ability to tailor your communication depending on the issue and level of stakeholder. You're empathetic of business needs understanding that needs can differ between our customers and understand the impact that your work has on the organisation. You'll work well on your own and as part of a valued team. Our 2nd Line Service analysts have a drive and ambition to succeed within the role for themselves and the greater good of the team. Challenging current ways of working and continuously looking for ways to improve services, processes and show openness and positivity towards changes. You'll share ideas, knowledge, experiences, and successes with others to help resolve incident quickly. You're keen to develop in the role, learning from your colleagues and line managers to understand and appreciate different ideas and approaches. You'll recognise when they need further support and take responsibility and ownership of their workload, action and be accountable for their own safety and well-being as well as that of others. Our team are: punctual can manage their time efficiently can prioritise tasks and follow processes open to new ideas and diverse ways of thinking If this sounds like you apply today to join our team! Main Responsibilities What will you be doing? Provide first and second level support/ management for IT related queries, adhering to agreed business service levels. Recognise and escalate incident trends to enable prompt action from Incident & Problem Management as appropriate. Achieve high levels of accuracy in capturing incident details on Service Management tools in accordance with team processes and procedures. Manage 2nd line support queue and ensure ticket allocation, vetting and resolution is carried out in accordance with documented guidelines. Pro-actively document and fill gaps in processes, knowledge and tools, and Make recommendations for improvement. Implement where possible. Provide technical guidance and input to all teams within Service Operations and act as project resource when requested Assist with other areas of Service Operations support workload as instructed by Service Operations KPI's. Manage, maintain and improve Service Operations associated services. The Ideal Candidate Do you have the following skills and experience? Essential Comprehensive knowledge of Windows desktop and server operating systems, MS Exchange Online and Office productivity suite of applications / Office 365 applications. Good working knowledge of mobile handheld technologies; specifically, Apple iOS devices Understanding of printing devices and services such as HP, Canon, SafeCom Pull Print Excellent technical skills gained with relevant experience in a service support function, including supporting bespoke software applications. Self-starter requiring little supervision to achieve productivity and service targets. Highly effective communicator with outstanding customer service skills and the ability to influence outside own team. Outstanding problem-solving skills. Highly collaborative, pro-actively taking the initiative to support colleagues and fill knowledge and process gaps. Committed to personal development and self-improvement. Role model exceptional customer service to both internal and external customers. Desirable ITIL Foundation Microsoft/Oracle accredited in relevant disciplines Good working knowledge of networking and protocols Understanding of other Service Management disciplines (e.g., configuration, change, problem, operations, capacity, availability, performance etc.) Understanding of Voice over IP telephony and contact centre systems. Experience of developing tools and utilities using MS PowerShell Good network and infrastructure knowledge Ability to adapt readily to changing work and responsibilities We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions. At Network Rail, we have several employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. In IT Services, we have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on D&I at Network Rail, please follow this link About The Company We're an organisation where people matter. We matter to millions. Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority. We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users. As one of the UK's leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information Package Description Vacancy type: Fixed Term Contract, 12 months Location: Manchester Square One, we are flexible on location, and we would be open to discuss agile working. Closing date: 5th October 2022 Band & Salary: Band 5 - £24,000 About us We're an organisation where people matter. We matter to millions. Our role is to run a safe, reliable, and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority. IT Services, part of Route Services - which supplies critical services and equipment to Network Rail's routes - designs, maintains and supports a vast array of programmes, applications and safety critical technology that keeps the railway moving. We offer excellent benefits, including: Flexible working patterns such as working from home and working compressed hours A range of pension schemes Childcare voucher scheme Rail and underground season ticket subsidies up to 75% 28 days annual leave, plus bank holidays and volunteering days (5 days) 2 weeks paid reserve leave for our Armed Forces community Cycle to Work Scheme GymPass - Access to gym's across the UK Access to 'My Benefits' portal which include discounts in food, technology and experience days In 2021, we were voted as one of the Best Places to work in the UK. If you would like to speak the Resourcing Team, please contact
Reference No 26238 A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. Job Title Operations Coordinator, Notting Hill Type Permanent Salary Range Competitive Division Residential Sub Division Residential Lettings Department Notting Hill Lettings () Location Notting Hill - (London) Knight Frank is looking to hire an Operations Coordinator to join their busy Notting Hill Lettings office, with the following responsibilities: Customer Experience Provide an exceptional internal and external customer experience in every interaction Assist in answering incoming calls and website enquiries Assist with arranging and organising property visits Maintain a tidy office and reception area Refer clients to a wide range of KF services including Commercial and the Global network Lettings Administration Work with Operations teams to provide a high level of support within agreed timeframes to Office Head. Property listings: Support team members in creating new property activity records Order land registry title checks Best Practice Manage Client Due Diligence process for clients and counterparties Liaise with clients to obtain necessary documents prior to marketing. Ensure correct naming conventions are used on all property files G:drive organisation and maintenance Ensure office compliance and drive audit pass rate improvements working alongside your Compliance Senior Operations Coordinator when necessary Accounts: Accurate generation of sales invoices Ensure accurate records are maintained on all reports General: Prepare reports for weekly and monthly meetings, MBOs and ad hoc requirements Be a trouble shooter with system processes and procedures Mentor new business support team members Demonstrate high competence in all KF systems (Working Life, Hub, Global Life, Power BI, Audit centre, etc.) Local Marketing Create mailers, property brochures, window cards and pitching materials Occasionally arrange and upload EPCs, photos and floorplans Supply imagery and property information for regional publications and central marketing campaigns working alongside your Marketing Senior Operations Coordinator when necessary Adherence of KF marketing, PR and social media guidelines HSE and Information Security Display knowledge of ISO regulations and implement in office Set and implement annual sustainability targets with the assistance of your Compliance Senior Operations Coordinator Ensure all necessary safety checks are completed and logged Ensure all new starters are aware & sent the health and safety protocols and relevant risk assessment Advise teams on office/information security best practice Ensure clear desk & clear screen policies are followed Follow storage & archive protocols Ensure confidential files are treated correctly Liaise & raise security incidents or weaknesses with the Security Analyst Operations Department accounts: Code office invoices Monitor management reporting Ensure accurate performance management records and reports are maintained Assist team with submission of expenses if required Submit Saturday staff timesheets Facilities: Manage office facilities Arrange works/contractors when required Upkeep and maintain office equipment/IT hardware Order stationery and hardware as required Particular Aptitudes/Skills Required 2 years+ experience in a similar operations, administration or secretarial role preferred Proficient with Microsoft office packages Flexibility, adaptability and a co-operative attitude Calm under pressure Excellent standard of English grammar and spelling Diligent and efficient Strong attention to detail Self-motivated Team player
Sep 23, 2022
Full time
Reference No 26238 A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. Job Title Operations Coordinator, Notting Hill Type Permanent Salary Range Competitive Division Residential Sub Division Residential Lettings Department Notting Hill Lettings () Location Notting Hill - (London) Knight Frank is looking to hire an Operations Coordinator to join their busy Notting Hill Lettings office, with the following responsibilities: Customer Experience Provide an exceptional internal and external customer experience in every interaction Assist in answering incoming calls and website enquiries Assist with arranging and organising property visits Maintain a tidy office and reception area Refer clients to a wide range of KF services including Commercial and the Global network Lettings Administration Work with Operations teams to provide a high level of support within agreed timeframes to Office Head. Property listings: Support team members in creating new property activity records Order land registry title checks Best Practice Manage Client Due Diligence process for clients and counterparties Liaise with clients to obtain necessary documents prior to marketing. Ensure correct naming conventions are used on all property files G:drive organisation and maintenance Ensure office compliance and drive audit pass rate improvements working alongside your Compliance Senior Operations Coordinator when necessary Accounts: Accurate generation of sales invoices Ensure accurate records are maintained on all reports General: Prepare reports for weekly and monthly meetings, MBOs and ad hoc requirements Be a trouble shooter with system processes and procedures Mentor new business support team members Demonstrate high competence in all KF systems (Working Life, Hub, Global Life, Power BI, Audit centre, etc.) Local Marketing Create mailers, property brochures, window cards and pitching materials Occasionally arrange and upload EPCs, photos and floorplans Supply imagery and property information for regional publications and central marketing campaigns working alongside your Marketing Senior Operations Coordinator when necessary Adherence of KF marketing, PR and social media guidelines HSE and Information Security Display knowledge of ISO regulations and implement in office Set and implement annual sustainability targets with the assistance of your Compliance Senior Operations Coordinator Ensure all necessary safety checks are completed and logged Ensure all new starters are aware & sent the health and safety protocols and relevant risk assessment Advise teams on office/information security best practice Ensure clear desk & clear screen policies are followed Follow storage & archive protocols Ensure confidential files are treated correctly Liaise & raise security incidents or weaknesses with the Security Analyst Operations Department accounts: Code office invoices Monitor management reporting Ensure accurate performance management records and reports are maintained Assist team with submission of expenses if required Submit Saturday staff timesheets Facilities: Manage office facilities Arrange works/contractors when required Upkeep and maintain office equipment/IT hardware Order stationery and hardware as required Particular Aptitudes/Skills Required 2 years+ experience in a similar operations, administration or secretarial role preferred Proficient with Microsoft office packages Flexibility, adaptability and a co-operative attitude Calm under pressure Excellent standard of English grammar and spelling Diligent and efficient Strong attention to detail Self-motivated Team player
Inside IR35 Hybrid (2-3 days on site) 3 months initially Description: Our client require a Desktop Support/Service Desk Analyst with SOTI MDM experience to join them on a contract basis, supporting all aspects of their mobile devices and providing support for their service desk. Skills: SOTI MobiControl (Mobile Device Management software) O365 Microsoft Office Active Directory Job Title: Service Desk Analyst Location: Altrincham, UK Rate/Salary: .00 GBP Daily Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No. . Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Sep 23, 2022
Contractor
Inside IR35 Hybrid (2-3 days on site) 3 months initially Description: Our client require a Desktop Support/Service Desk Analyst with SOTI MDM experience to join them on a contract basis, supporting all aspects of their mobile devices and providing support for their service desk. Skills: SOTI MobiControl (Mobile Device Management software) O365 Microsoft Office Active Directory Job Title: Service Desk Analyst Location: Altrincham, UK Rate/Salary: .00 GBP Daily Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No. . Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Desktop Support Analyst- London- 6 months- £30,000-£35,000 A national Wealth Management company are looking for an experienced Desktop Support Analyst to join their ever-growing IT function. The role will provide support to teams company wide including business services, finance, banking and financial services. Responsibilities: Deal with incidents and requests triaged by the Service Desk relating but not limited to support of endpoints, user permissions, troubleshooting application issues etc. Monitor the progress of incidents and requests from raise to solution and keeping users informed of the progress Timely fault diagnosis Supporting the video conferencing equipment and meeting room technology Raising and maintain calls in the IT Service Management Tool where appropriate Triaging faults to appropriate third-party providers or other internal support teams Creating documentation for trending incidents and sharing knowledge with the Service Desk team Carrying out desk visits where there may be a physical problem Building laptops for new joiners and replacement devices Supporting the onboarding of new service and systems that transition from project to BAU Other Desktop Support related tasks Skills/Experience: Excellent communication and interpersonal skills with management, team, peers and vendors Excellent resource management and planning skills Ability to provide on- site local support Experience working in a fast paced desktop environment Technically strong across a varied tech stack Excellent analytical and problem solving skills Experience supporting the following: Windows 10 M365 including Azure Microsoft Teams Active Directory Group Policy administration Mobile device support Polycom Video Conferencing Networking (TCP/IP, WAN, VLANs) PC/Laptop/VDI Image deployment Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Sep 22, 2022
Contractor
Desktop Support Analyst- London- 6 months- £30,000-£35,000 A national Wealth Management company are looking for an experienced Desktop Support Analyst to join their ever-growing IT function. The role will provide support to teams company wide including business services, finance, banking and financial services. Responsibilities: Deal with incidents and requests triaged by the Service Desk relating but not limited to support of endpoints, user permissions, troubleshooting application issues etc. Monitor the progress of incidents and requests from raise to solution and keeping users informed of the progress Timely fault diagnosis Supporting the video conferencing equipment and meeting room technology Raising and maintain calls in the IT Service Management Tool where appropriate Triaging faults to appropriate third-party providers or other internal support teams Creating documentation for trending incidents and sharing knowledge with the Service Desk team Carrying out desk visits where there may be a physical problem Building laptops for new joiners and replacement devices Supporting the onboarding of new service and systems that transition from project to BAU Other Desktop Support related tasks Skills/Experience: Excellent communication and interpersonal skills with management, team, peers and vendors Excellent resource management and planning skills Ability to provide on- site local support Experience working in a fast paced desktop environment Technically strong across a varied tech stack Excellent analytical and problem solving skills Experience supporting the following: Windows 10 M365 including Azure Microsoft Teams Active Directory Group Policy administration Mobile device support Polycom Video Conferencing Networking (TCP/IP, WAN, VLANs) PC/Laptop/VDI Image deployment Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Our Global FTSE 250 client are urgently seeking an IT Service Desk Analyst to join their team on a 9 months fixed term contract basis. As the IT Service Desk Analyst, you will be responsible for providing first/second level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes. Role accountabilities for an IT Service Desk Analyst: Act as a single point of contact for users regarding IT issues and queries Receiving, logging and managing tickets via the Manage Engine Tool Maintaining an Asset Database and tracking changes 1st and 2nd line support - troubleshooting of IT issues Escalate breached calls and high priority incidents Log all calls in the Service Desk Call Logging system Be active in shift left activities to the service desk Working with multiple teams and ITOC SME/ technical specialist to review alerts Skills and Experiences: Experience Supporting Office 365, Active Directory Minimum of 1 years previous experience in Contact Centre, Service Desk or similar environment Excellent communication/interpersonal skills Flexible and adaptable to changing business needs and processes Ability to prioritise/schedule work Good Analytical skill in problem solving
Feb 05, 2022
Contractor
Our Global FTSE 250 client are urgently seeking an IT Service Desk Analyst to join their team on a 9 months fixed term contract basis. As the IT Service Desk Analyst, you will be responsible for providing first/second level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes. Role accountabilities for an IT Service Desk Analyst: Act as a single point of contact for users regarding IT issues and queries Receiving, logging and managing tickets via the Manage Engine Tool Maintaining an Asset Database and tracking changes 1st and 2nd line support - troubleshooting of IT issues Escalate breached calls and high priority incidents Log all calls in the Service Desk Call Logging system Be active in shift left activities to the service desk Working with multiple teams and ITOC SME/ technical specialist to review alerts Skills and Experiences: Experience Supporting Office 365, Active Directory Minimum of 1 years previous experience in Contact Centre, Service Desk or similar environment Excellent communication/interpersonal skills Flexible and adaptable to changing business needs and processes Ability to prioritise/schedule work Good Analytical skill in problem solving
Job Description We're First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services. We currently have an exciting opportunity for a Disaster Recovery and Incident Management Analyst to join our Technology and Data team in Haywards Heath, West Sussex or Salford Quays, Manchester. The Disaster Recovery and Incident Management Analyst is responsible for managing and coordinating both Disaster Recovery (DR) and Incident Management (IM) processes and activities, supporting the Business continuity/Resilience team in the progression of these core aspects of resilience. The role will be responsible for completing annual third-party reviews, based on the defined process and risk grading's, to reduce the risk of impact following events experienced by third parties and for the business to continue delivering those important business services. You will also be responsible for delivering training and awareness to colleagues with resilience responsibilities and to support the Resilience Leaders in embedding a culture of resilience within First Central. To be successful in this role, you'll need to: Have experience working in Disaster Recovery and Incident Management. Be able to demonstrate Business Continuity experience at an appropriate level. Will ideally be CBCI or MBCI qualified or happy to undertake these certifications. Job Responsibilities: Coordinate and deliver DR tests to an agreed annual test schedule including pre-test planning, test documentation, coordinating colleagues participating in the test, participating in the test, and capturing evidence and overall test results, Manage and coordinate post DR test lesson learned meetings and identifying any post DR test actions for further improvements Design and develop all Business Continuity Plans and Business Impact Assessments in line with FCA Operational Resilience guidance on Important Business Services and setting Impact Tolerances Support the Business continuity/Resilience team with planning and delivery of annual simulation exercises, desktop exercises and third-party rehearsals, in line with identified severe but plausible scenarios, which include the Crisis Management Team (CMT) and Strategic Team (ST). Maintain appropriate reporting and dashboards as per the Business continuity/Resilience team requirements, regularly assisting with the review of all plans for suitability and effectiveness. Maintain Everbridge through data uploads, templates, configuration, tests and real events and report on a quarterly basis. Work collaboratively with our Workplace Recovery Site(s) to ensure they remain ready for real events, including test and rehearsal days, PC imaging and relocation plans. Complete annual reviews of third parties, in line with the third-party schedule, including review of their BCMS, plans and policies and assessing the suitability of their business continuity arrangements as appropriate for the contract with First Central. Support third party owners with RFP processes for new potential third parties by reviewing documentation, providing feedback, and giving guidance on any additional requirements prior to contract agreements. Collaborate with third party owners to ensure delivery of detailed third-party reviews which identify any concerns, weaknesses or additional requirements and Remedy as necessary. Review and update Pillar Plans to ensure any DR impacts or concerns are reflected and appropriately planned for. Ensure the IS27001 DR requirements are evidenced, in line with our planned certification Attend a quarterly review of the DR test schedule for the next quarter. Incident Management Coordinator for all Incident Management Team (IMT) meetings, ensuring all IMT's are managed consistently in line with the IM Process and provide administration support, including Tracker, stage documents and appraisal. Manage and maintain robust IMT files, including stage and appraisal forms, evidence, trackers, and communications. Lead fortnightly incident review meetings. Complete regular reporting to be included in the Monthly ManCo Pack, Governance Pillar meetings, ExCo, ARC and GAC. Support monthly Governance Pillar meetings and attend in absence of Resilience Manager Deliver training to colleagues with DR and IM responsibilities, including IMT Leads and Core Team Members and Technology teams and maintain the training log. Promote DR and IM within the business, continually raising awareness of our processes, plans and tools. Provide Coordinator support in real technology events, ensuring the event is appropriately documented, with a robust supporting file and ensuring the event is managed at pace and well communicated. Attend relevant meetings, including the delivery of training and deputising for the Business continuity/Resilience team when required. Job Specific Competencies: Planning and delivery of a complex disaster recovery tests. Planning and delivery of a complex Simulation Exercise Attend appropriate external forums and events to continually develop the knowledge of the BC Team and network with other BC Professionals. Excellent communication skills both verbal and written. Influencing and negotiation skills at a senior level. Presentation skills. Good time management and organisation skills. Ability to adopt a logical approach to solving problems. Resilient to challenge for senior levels whilst building and maintaining relationships. Knowledge: CBCI or MBCI qualification - or happy to undertake these qualifications. Attend appropriate external forums and events to continually develop the knowledge of the BC Team and network with other BC Professionals. Good understanding of ISO22301 and ISO27001. What can we do for you? We believe we can offer you a great working environment as we're so passionate about our people. Here are just some of the benefits and perks that we offer Fantastic training and development opportunities Employee benefit packages to suit your lifestyle Flexible working YOUday - we give you an extra day off to celebrate a special day The opportunity to take a paid day off each year to do charity work A health cash plan Help with travel expenses The opportunity to buy additional holiday Company pension scheme Group life assurance Enhanced maternity and paternity pay Professional subscription fees paid
Nov 05, 2021
Full time
Job Description We're First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services. We currently have an exciting opportunity for a Disaster Recovery and Incident Management Analyst to join our Technology and Data team in Haywards Heath, West Sussex or Salford Quays, Manchester. The Disaster Recovery and Incident Management Analyst is responsible for managing and coordinating both Disaster Recovery (DR) and Incident Management (IM) processes and activities, supporting the Business continuity/Resilience team in the progression of these core aspects of resilience. The role will be responsible for completing annual third-party reviews, based on the defined process and risk grading's, to reduce the risk of impact following events experienced by third parties and for the business to continue delivering those important business services. You will also be responsible for delivering training and awareness to colleagues with resilience responsibilities and to support the Resilience Leaders in embedding a culture of resilience within First Central. To be successful in this role, you'll need to: Have experience working in Disaster Recovery and Incident Management. Be able to demonstrate Business Continuity experience at an appropriate level. Will ideally be CBCI or MBCI qualified or happy to undertake these certifications. Job Responsibilities: Coordinate and deliver DR tests to an agreed annual test schedule including pre-test planning, test documentation, coordinating colleagues participating in the test, participating in the test, and capturing evidence and overall test results, Manage and coordinate post DR test lesson learned meetings and identifying any post DR test actions for further improvements Design and develop all Business Continuity Plans and Business Impact Assessments in line with FCA Operational Resilience guidance on Important Business Services and setting Impact Tolerances Support the Business continuity/Resilience team with planning and delivery of annual simulation exercises, desktop exercises and third-party rehearsals, in line with identified severe but plausible scenarios, which include the Crisis Management Team (CMT) and Strategic Team (ST). Maintain appropriate reporting and dashboards as per the Business continuity/Resilience team requirements, regularly assisting with the review of all plans for suitability and effectiveness. Maintain Everbridge through data uploads, templates, configuration, tests and real events and report on a quarterly basis. Work collaboratively with our Workplace Recovery Site(s) to ensure they remain ready for real events, including test and rehearsal days, PC imaging and relocation plans. Complete annual reviews of third parties, in line with the third-party schedule, including review of their BCMS, plans and policies and assessing the suitability of their business continuity arrangements as appropriate for the contract with First Central. Support third party owners with RFP processes for new potential third parties by reviewing documentation, providing feedback, and giving guidance on any additional requirements prior to contract agreements. Collaborate with third party owners to ensure delivery of detailed third-party reviews which identify any concerns, weaknesses or additional requirements and Remedy as necessary. Review and update Pillar Plans to ensure any DR impacts or concerns are reflected and appropriately planned for. Ensure the IS27001 DR requirements are evidenced, in line with our planned certification Attend a quarterly review of the DR test schedule for the next quarter. Incident Management Coordinator for all Incident Management Team (IMT) meetings, ensuring all IMT's are managed consistently in line with the IM Process and provide administration support, including Tracker, stage documents and appraisal. Manage and maintain robust IMT files, including stage and appraisal forms, evidence, trackers, and communications. Lead fortnightly incident review meetings. Complete regular reporting to be included in the Monthly ManCo Pack, Governance Pillar meetings, ExCo, ARC and GAC. Support monthly Governance Pillar meetings and attend in absence of Resilience Manager Deliver training to colleagues with DR and IM responsibilities, including IMT Leads and Core Team Members and Technology teams and maintain the training log. Promote DR and IM within the business, continually raising awareness of our processes, plans and tools. Provide Coordinator support in real technology events, ensuring the event is appropriately documented, with a robust supporting file and ensuring the event is managed at pace and well communicated. Attend relevant meetings, including the delivery of training and deputising for the Business continuity/Resilience team when required. Job Specific Competencies: Planning and delivery of a complex disaster recovery tests. Planning and delivery of a complex Simulation Exercise Attend appropriate external forums and events to continually develop the knowledge of the BC Team and network with other BC Professionals. Excellent communication skills both verbal and written. Influencing and negotiation skills at a senior level. Presentation skills. Good time management and organisation skills. Ability to adopt a logical approach to solving problems. Resilient to challenge for senior levels whilst building and maintaining relationships. Knowledge: CBCI or MBCI qualification - or happy to undertake these qualifications. Attend appropriate external forums and events to continually develop the knowledge of the BC Team and network with other BC Professionals. Good understanding of ISO22301 and ISO27001. What can we do for you? We believe we can offer you a great working environment as we're so passionate about our people. Here are just some of the benefits and perks that we offer Fantastic training and development opportunities Employee benefit packages to suit your lifestyle Flexible working YOUday - we give you an extra day off to celebrate a special day The opportunity to take a paid day off each year to do charity work A health cash plan Help with travel expenses The opportunity to buy additional holiday Company pension scheme Group life assurance Enhanced maternity and paternity pay Professional subscription fees paid
Application Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to their CRM platform (Dynamics 365). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP/CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Nov 05, 2021
Application Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to their CRM platform (Dynamics 365). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP/CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website