Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Our client are seeking a highly skilled and experienced 3rd line Application Support Engineer to join their team on a permanent basis. This role offers hybrid flexible working. The successful candidate will be responsible for making sure critical applications, interfaces and databases are secure, resilient, highly available and cost-efficient to support key business processes, and can scale to allow planned growth and change. This includes providing 3rd line technical support for escalated application issues, receiving and prioritising of incidents, releases and change requests and escalating when considered appropriate and necessary to maintain service level expectations. You will plan and undertake upgrades to critical platforms and support the transition of new and upgraded IT services into operational use. Experience: Proven experience in a 3rd line application support role In- depth knowledge of application architecture, databases and web technologies. Ability to exercise initiative, think innovatively, use problem-solving skills and make well-judged recommendations. Please apply for more information! Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Apr 18, 2024
Full time
Our client are seeking a highly skilled and experienced 3rd line Application Support Engineer to join their team on a permanent basis. This role offers hybrid flexible working. The successful candidate will be responsible for making sure critical applications, interfaces and databases are secure, resilient, highly available and cost-efficient to support key business processes, and can scale to allow planned growth and change. This includes providing 3rd line technical support for escalated application issues, receiving and prioritising of incidents, releases and change requests and escalating when considered appropriate and necessary to maintain service level expectations. You will plan and undertake upgrades to critical platforms and support the transition of new and upgraded IT services into operational use. Experience: Proven experience in a 3rd line application support role In- depth knowledge of application architecture, databases and web technologies. Ability to exercise initiative, think innovatively, use problem-solving skills and make well-judged recommendations. Please apply for more information! Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
DEERFOOT IT RESOURCES LIMITED
Farnborough, Hampshire
3rd Line Systems Administrator IT Networking & Infrastructure 100% On-Site in Farnborough, GU14 SC Cleared Role (Must be Eligible) up to 40k + Generous Benefits + On-Call Allowance Do you have IT Networking, Infrastructure and System Administration experience, and are you seeking a new job in Farnborough, Surrey? Deerfoot IT Recruitment is working with a leading tech solutions provider who require an experienced 3rd Line Systems Administrator to work on defence related projects. As a Level 3 Systems Administrator, you will provide technical support, ensuring optimal performance of hardware, software and anti-virus solutions within a dynamic defence sector environment. In your first few weeks in this System Administrator role, you can expect to: Act as technical escalation for the 2nd Line System Admins Maintain a patching and upgrade plan for services deployed Provide expert support for networking issues Conduct fault analysis and predictive failure calculations (Problem Management) Own and maintain an up-to-date secure sanitation process within agreed secure locations. To apply for this 3rd Line Systems Administrator role you will have require technical experience as outlined below, alongside extensive experience in Level 2 and Level 3 technical support and administration within ITIL environments. Visualisation: VMware ESXi, vSphere, vCentre Backup and Replication: VEEAM Scripting: Windows and Exchange PowerShell Antivirus Platform: ESET Networking: TCP/IP, WAN/LAN, VLANs, MPLS Network Monitoring Tools: PRTG, Lansweeper etc. Firewall and Switch CLI Configuration OS: Windows 10, Windows Server 2016/2019 Command Line Interfaces You will also need excellent organisation and communication skills, with the ability to work autonomously and meet tight deadlines. You will take an agile approach to multitasking and problem-solving will maintain a high attention to details to manage priorities effectively. You may also have prior experience in defence sector support. You might also hold relevant certifications such as CCNA and JNCIA or ITIL and Windows Certifications. You'll receive a salary of up to 40,000 and a generous benefits package (including private medical, life assurance and lots more) for your knowledge, expertise and flexibility. To apply for this full-time 3rd Line Systems Administrator job in Farnborough, please contact Deerfoot IT Recruitment today. Please also refer any friends or colleagues for this role. Please note you must be eligible for SC Clearance to apply for this position (have been resident in the UK for a minimum of five years). Visa sponsorship is not available for this position. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires. Each time Deerfoot sends a CV to a recruiting client, we donate 1 to The Born Free Foundation phone number removed . Deerfoot is also a climate-action workforce in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
3rd Line Systems Administrator IT Networking & Infrastructure 100% On-Site in Farnborough, GU14 SC Cleared Role (Must be Eligible) up to 40k + Generous Benefits + On-Call Allowance Do you have IT Networking, Infrastructure and System Administration experience, and are you seeking a new job in Farnborough, Surrey? Deerfoot IT Recruitment is working with a leading tech solutions provider who require an experienced 3rd Line Systems Administrator to work on defence related projects. As a Level 3 Systems Administrator, you will provide technical support, ensuring optimal performance of hardware, software and anti-virus solutions within a dynamic defence sector environment. In your first few weeks in this System Administrator role, you can expect to: Act as technical escalation for the 2nd Line System Admins Maintain a patching and upgrade plan for services deployed Provide expert support for networking issues Conduct fault analysis and predictive failure calculations (Problem Management) Own and maintain an up-to-date secure sanitation process within agreed secure locations. To apply for this 3rd Line Systems Administrator role you will have require technical experience as outlined below, alongside extensive experience in Level 2 and Level 3 technical support and administration within ITIL environments. Visualisation: VMware ESXi, vSphere, vCentre Backup and Replication: VEEAM Scripting: Windows and Exchange PowerShell Antivirus Platform: ESET Networking: TCP/IP, WAN/LAN, VLANs, MPLS Network Monitoring Tools: PRTG, Lansweeper etc. Firewall and Switch CLI Configuration OS: Windows 10, Windows Server 2016/2019 Command Line Interfaces You will also need excellent organisation and communication skills, with the ability to work autonomously and meet tight deadlines. You will take an agile approach to multitasking and problem-solving will maintain a high attention to details to manage priorities effectively. You may also have prior experience in defence sector support. You might also hold relevant certifications such as CCNA and JNCIA or ITIL and Windows Certifications. You'll receive a salary of up to 40,000 and a generous benefits package (including private medical, life assurance and lots more) for your knowledge, expertise and flexibility. To apply for this full-time 3rd Line Systems Administrator job in Farnborough, please contact Deerfoot IT Recruitment today. Please also refer any friends or colleagues for this role. Please note you must be eligible for SC Clearance to apply for this position (have been resident in the UK for a minimum of five years). Visa sponsorship is not available for this position. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires. Each time Deerfoot sends a CV to a recruiting client, we donate 1 to The Born Free Foundation phone number removed . Deerfoot is also a climate-action workforce in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Apr 18, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Network Engineer 35,000 - 45,000 + Bonus Corsham Our established client specialises in developing efficient data centres, providing digital consultancy, managed services, and technology, for market leading customers. They are now looking for a Network Engineer to join their dedicated team. The Network Engineer will ideally come from a focused network background and have experience routing and switching. The Network Engineer will join a collaborative team, on a 2nd to 3rd line basis, splitting your role between support, and project assistance. The Network Engineer will work with multiple technology vendors, so previous experience and a genuine passion would be beneficial. Responsibilities: Monitor network performance, responding to anomalies, improving network availability and stability Provide resolutions to network queries Configure, manage, and maintain network environments across different vendor technologies Assist with onsite project-based installation and deployment work Help define and adhere to network policies and procedures Skills/ Experience: Remote access and site to site VPN configuration experience Cisco CCNA/CCNP or similar Zone based firewall knowledge Experience with a range of L2 switching platforms Working knowledge of layer 2 protocols Excellent layer 2 troubleshooting skills Experience of network monitoring platforms Benefits: Bi-annual bonus scheme Life insurance Hybrid working options On-site parking Company events Health/Medical insurance Professional training Childcare vouchers Free lunch GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development. Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
Apr 18, 2024
Full time
Network Engineer 35,000 - 45,000 + Bonus Corsham Our established client specialises in developing efficient data centres, providing digital consultancy, managed services, and technology, for market leading customers. They are now looking for a Network Engineer to join their dedicated team. The Network Engineer will ideally come from a focused network background and have experience routing and switching. The Network Engineer will join a collaborative team, on a 2nd to 3rd line basis, splitting your role between support, and project assistance. The Network Engineer will work with multiple technology vendors, so previous experience and a genuine passion would be beneficial. Responsibilities: Monitor network performance, responding to anomalies, improving network availability and stability Provide resolutions to network queries Configure, manage, and maintain network environments across different vendor technologies Assist with onsite project-based installation and deployment work Help define and adhere to network policies and procedures Skills/ Experience: Remote access and site to site VPN configuration experience Cisco CCNA/CCNP or similar Zone based firewall knowledge Experience with a range of L2 switching platforms Working knowledge of layer 2 protocols Excellent layer 2 troubleshooting skills Experience of network monitoring platforms Benefits: Bi-annual bonus scheme Life insurance Hybrid working options On-site parking Company events Health/Medical insurance Professional training Childcare vouchers Free lunch GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development. Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
Senior Network Engineer - Inside IR35 Contract 450 - 540 per day inside IR35 3 days a week on site Job Details: To take a leading role in the Design, Build, and Deploy Cisco ACI migration. To provide consultancy and operational support to all areas of the business. Key Responsibilities: - Strong Cisco ACI Experience and involvement with previous Brownfield migrations - Design, build, deploy experience for Cisco Data centre technologies - Strong understanding of network protocols and technologies including: MPLS, BGP, OSPF, IPSEC, PVST, LCP - Create and maintain accurate, clear and comprehensive network documentation. - Install and commission network infrastructure platforms including switches, routers, firewalls and load balancers. - Assist in the recommendation of new network equipment to meet project requirements - Work closely with other areas of the business to provide appropriate solutions and specialist support/advice for projects and variation orders as required - Take responsibility for customer project deliverables - Mentor and assist with the development of less experienced team members. - Provide 3rd line support, including out-of-hours support in critical incidents and participate in on-call support. - Perform other related duties as negotiated to meet the ongoing needs of the organization. - Ensure application availability, performance, scalability and security throughout their networks by using traffic management, delivery and acceleration techniques in conjunction with WAN optimisation caching and quality of service methods. - Monitor and report on network health using management tools including Solarwinds Network Performance Manager Qualifications and Experience: Desirable: Current Cisco Certified Network Professional qualification or a recognised equivalent Current full driving license and own car for travelling to and from data centres and their sites. Foundation in ITIL University degree in a numerate subject (e.g. Computer Science, maths or engineering). Skills and Experience: - Extensive and proven commercial experience in designing, Installing, commissioning and supporting large complex multi-site voice and data LAN and WAN network solutions based predominantly on Cisco products. - An in-depth understanding of network infrastructure design and best practice principles including routing and switching concepts and technologies, advanced IP addressing, dynamic routing protocols. - MPLS, Secure and resilient routing solutions, Unified communications, Load balancing and traffic management, Quality of Service (QOS), Wireless and Mobile communications. - Experience of implementing and supporting remote access and legacy dialup technologies - An in-depth understanding of end to end secure network concepts, technologies and protocols including Access control, Next generation, Web application and Stateful firewalls technologies, Intrusion prevention, Encryption (IPSEC, SSL, PKI), Security event information management systems, Proxy services. - Excellent troubleshooting and problem diagnosis skills developed from experience - Experience of FCOE solutions - Experience of Storage Area Network implementation - An understanding of the principles of Datacentre Management. - Unix/Linux knowledge Platform Technology Exposure: Essential: Cisco Branch and Edge Routers Cisco Datacentre, SAN fabric and Campus LAN Switches, including Nexus 5-7K Cisco Adaptive security and IDP appliances F5 Local and Global load-balancers Juniper (JUNOS) Firewalls Web Application or Next generation firewalls (Barracuda, Palo alto or similar) Ethernet, MPLS, DSL, Leased lines, ISDN DHCP, Dynamic DNS/BIND, SNMPv3, ACS, Radius/TACACS+, Fibre networks deployment and standards Cisco-Works LMS, Solarwinds Orion (or similar), Netflow collection and analysis. Probes, packet sniffers, cable analysers Desirable: Web Filtering (Websense)
Apr 18, 2024
Contractor
Senior Network Engineer - Inside IR35 Contract 450 - 540 per day inside IR35 3 days a week on site Job Details: To take a leading role in the Design, Build, and Deploy Cisco ACI migration. To provide consultancy and operational support to all areas of the business. Key Responsibilities: - Strong Cisco ACI Experience and involvement with previous Brownfield migrations - Design, build, deploy experience for Cisco Data centre technologies - Strong understanding of network protocols and technologies including: MPLS, BGP, OSPF, IPSEC, PVST, LCP - Create and maintain accurate, clear and comprehensive network documentation. - Install and commission network infrastructure platforms including switches, routers, firewalls and load balancers. - Assist in the recommendation of new network equipment to meet project requirements - Work closely with other areas of the business to provide appropriate solutions and specialist support/advice for projects and variation orders as required - Take responsibility for customer project deliverables - Mentor and assist with the development of less experienced team members. - Provide 3rd line support, including out-of-hours support in critical incidents and participate in on-call support. - Perform other related duties as negotiated to meet the ongoing needs of the organization. - Ensure application availability, performance, scalability and security throughout their networks by using traffic management, delivery and acceleration techniques in conjunction with WAN optimisation caching and quality of service methods. - Monitor and report on network health using management tools including Solarwinds Network Performance Manager Qualifications and Experience: Desirable: Current Cisco Certified Network Professional qualification or a recognised equivalent Current full driving license and own car for travelling to and from data centres and their sites. Foundation in ITIL University degree in a numerate subject (e.g. Computer Science, maths or engineering). Skills and Experience: - Extensive and proven commercial experience in designing, Installing, commissioning and supporting large complex multi-site voice and data LAN and WAN network solutions based predominantly on Cisco products. - An in-depth understanding of network infrastructure design and best practice principles including routing and switching concepts and technologies, advanced IP addressing, dynamic routing protocols. - MPLS, Secure and resilient routing solutions, Unified communications, Load balancing and traffic management, Quality of Service (QOS), Wireless and Mobile communications. - Experience of implementing and supporting remote access and legacy dialup technologies - An in-depth understanding of end to end secure network concepts, technologies and protocols including Access control, Next generation, Web application and Stateful firewalls technologies, Intrusion prevention, Encryption (IPSEC, SSL, PKI), Security event information management systems, Proxy services. - Excellent troubleshooting and problem diagnosis skills developed from experience - Experience of FCOE solutions - Experience of Storage Area Network implementation - An understanding of the principles of Datacentre Management. - Unix/Linux knowledge Platform Technology Exposure: Essential: Cisco Branch and Edge Routers Cisco Datacentre, SAN fabric and Campus LAN Switches, including Nexus 5-7K Cisco Adaptive security and IDP appliances F5 Local and Global load-balancers Juniper (JUNOS) Firewalls Web Application or Next generation firewalls (Barracuda, Palo alto or similar) Ethernet, MPLS, DSL, Leased lines, ISDN DHCP, Dynamic DNS/BIND, SNMPv3, ACS, Radius/TACACS+, Fibre networks deployment and standards Cisco-Works LMS, Solarwinds Orion (or similar), Netflow collection and analysis. Probes, packet sniffers, cable analysers Desirable: Web Filtering (Websense)
Network Engineer £40,000 - £45,000 Full Time / Permanent Birmingham / Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer / Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 17, 2024
Full time
Network Engineer £40,000 - £45,000 Full Time / Permanent Birmingham / Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer / Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Network Engineer 40,000 - 45,000 Full Time / Permanent Birmingham / Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer / Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact (url removed) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 17, 2024
Full time
Network Engineer 40,000 - 45,000 Full Time / Permanent Birmingham / Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer / Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact (url removed) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Network Engineer £40,000 - £45,000 Full Time/Permanent Birmingham/Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer/Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact (see below) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 17, 2024
Full time
Network Engineer £40,000 - £45,000 Full Time/Permanent Birmingham/Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer/Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact (see below) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
The Cyber Security unit is accountable and responsible for safeguarding our company's critical infrastructure, intellectual property, and customer data against evolving cyber threats, ensuring no interruption to operations. We take a proactive approach to building, deploying, and operating our Cyber capabilities to fortify our defenses, employing innovative and cutting-edge cyber technologies. Our duties span cyber threat management, real-time attack detection and prevention, and swift remediation, integrated with advanced artificial intelligence and machine learning. Additionally, we leverage Cyber DevOps automations to facilitate rapid deployment and threat mitigation, ensuring the resilience of our Operational Technology (OT), IT, and digital infrastructure in the face of emerging challenges. We are responsible for defining and setting the Cyber framework and Security compliance policies across the company, including the development of robust Business continuity plans, disaster recovery, and critical management plans to ensure the resilience of our operations in the face of cyber threats and other emergencies. Key Competencies Technical Significant experience in Cyber Security engineering and delivery with a broad understanding of OT and IT services Subject matter expertise in Cyber Security for protecting IT, OT, and IP networks, including IPSec VPNs, Firewalls, SIEM, IPS/IDS, AV/EDR solutions, LDAP/AD, etc. Expertise in Privileged Access Management and related tools High level of expertise in Vulnerability and Compliance Management; DDOS protection Hands-on experience in Cyber Security engineering and design of cloud solutions (such as AWS, Azure, etc.), including open-source tools, DevOps, and automation capabilities to enhance cyber defense (such as Zabbix, ELK, Grafana, Netbox, Netmiko, Ansible, Alienvault, OpenVas, etc.) Professional-level knowledge in public clouds, such as AWS security services and architectures. Extensive knowledge of Private Clouds and related transferable skills are highly desirable. Non-Technical Ability to collaborate effectively with others to drive forward key security objectives and goals Strong communication skills, including presentation and documentation writing (for both technical and business audiences) An aptitude for autonomous learning as required by business demands Proven track record of problem-solving abilities Assertiveness and the ability to drive through change, complex projects, and transformations Excellent teamwork skills, including the ability to work effectively within a geographically disparate team (nationally and internationally Desirable but not essential: Knowledge of policy frameworks and understanding of policies, procedures, guideline structure, and regulatory landscapes, such as NERC CIP, NIST, NIS2, GDPR, EPCIP, etc. Virtualization technology, including containerization (e.g., Docker, Kubernetes, Linux, etc.) Host-based security products (threat detection, mitigations, end-user detection and response, micro-segmentation, zero trust) Experience working within an ITIL environment or structured platform management, particularly change and incident management Professional certifications, e.g., CISSP, CISM, CCNP, CCIE, AWS Certified Security, etc. Key Accountabilities Technical Design lead for end-to-end cyber capabilities for operational technology (OT) and Information Technology (IT), as per Cyber goals and company's strategy Technical leadership and subject matter expertise in Cyber Security Design security capabilities and tools for new infrastructure & digital deployments, and the existing ones Design and dynamically readjust cyber capabilities based on the cyber threat landscape Support to set, and potentially lead NOC/SOC operational team Lead Cyber incident response, conduct post-incident reviews (PIRs), root-cause-analysis (RCAs), and deploy mitigating solutions. Report on Cyber incidents and manage related action plans Proactive capacity management of the cyber platforms to ensure sufficient capacity is available at any time Design Cyber solutions that are well-integrated with the IT and OT platforms Data design for Cyber logs, reports, and incidents to align with the digitization strategy, intertwined with AI and ML Knowledge and experience of agile and DevOps methodologies Own development and implementation of policies and procedures, including operational cyber defense processes Provide cyber 2nd and 3rd line support as required to maintain service availability during cyber incidents Strategic Work as part of the wider team to drive automation and data mining, as per cyber goals and wider strategy, to support the company's digitization transformation Put in place and drive the cyber roadmap for platform development and threat mitigation, aligned with the unit's cyber vision and strategy Continually develop professional cyber skills and awareness, remaining ahead of cyber attacks Lead on a number of complex technical deliverables ensuring work is completed on time and within budget Work and deliver under general direction within a clear framework of accountability Assume substantial personal responsibilities and autonomy Plan own work, engage stakeholders, and work with teams in the business to deliver on commitments Become a recognized expert in Cyber technologies GCS is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
The Cyber Security unit is accountable and responsible for safeguarding our company's critical infrastructure, intellectual property, and customer data against evolving cyber threats, ensuring no interruption to operations. We take a proactive approach to building, deploying, and operating our Cyber capabilities to fortify our defenses, employing innovative and cutting-edge cyber technologies. Our duties span cyber threat management, real-time attack detection and prevention, and swift remediation, integrated with advanced artificial intelligence and machine learning. Additionally, we leverage Cyber DevOps automations to facilitate rapid deployment and threat mitigation, ensuring the resilience of our Operational Technology (OT), IT, and digital infrastructure in the face of emerging challenges. We are responsible for defining and setting the Cyber framework and Security compliance policies across the company, including the development of robust Business continuity plans, disaster recovery, and critical management plans to ensure the resilience of our operations in the face of cyber threats and other emergencies. Key Competencies Technical Significant experience in Cyber Security engineering and delivery with a broad understanding of OT and IT services Subject matter expertise in Cyber Security for protecting IT, OT, and IP networks, including IPSec VPNs, Firewalls, SIEM, IPS/IDS, AV/EDR solutions, LDAP/AD, etc. Expertise in Privileged Access Management and related tools High level of expertise in Vulnerability and Compliance Management; DDOS protection Hands-on experience in Cyber Security engineering and design of cloud solutions (such as AWS, Azure, etc.), including open-source tools, DevOps, and automation capabilities to enhance cyber defense (such as Zabbix, ELK, Grafana, Netbox, Netmiko, Ansible, Alienvault, OpenVas, etc.) Professional-level knowledge in public clouds, such as AWS security services and architectures. Extensive knowledge of Private Clouds and related transferable skills are highly desirable. Non-Technical Ability to collaborate effectively with others to drive forward key security objectives and goals Strong communication skills, including presentation and documentation writing (for both technical and business audiences) An aptitude for autonomous learning as required by business demands Proven track record of problem-solving abilities Assertiveness and the ability to drive through change, complex projects, and transformations Excellent teamwork skills, including the ability to work effectively within a geographically disparate team (nationally and internationally Desirable but not essential: Knowledge of policy frameworks and understanding of policies, procedures, guideline structure, and regulatory landscapes, such as NERC CIP, NIST, NIS2, GDPR, EPCIP, etc. Virtualization technology, including containerization (e.g., Docker, Kubernetes, Linux, etc.) Host-based security products (threat detection, mitigations, end-user detection and response, micro-segmentation, zero trust) Experience working within an ITIL environment or structured platform management, particularly change and incident management Professional certifications, e.g., CISSP, CISM, CCNP, CCIE, AWS Certified Security, etc. Key Accountabilities Technical Design lead for end-to-end cyber capabilities for operational technology (OT) and Information Technology (IT), as per Cyber goals and company's strategy Technical leadership and subject matter expertise in Cyber Security Design security capabilities and tools for new infrastructure & digital deployments, and the existing ones Design and dynamically readjust cyber capabilities based on the cyber threat landscape Support to set, and potentially lead NOC/SOC operational team Lead Cyber incident response, conduct post-incident reviews (PIRs), root-cause-analysis (RCAs), and deploy mitigating solutions. Report on Cyber incidents and manage related action plans Proactive capacity management of the cyber platforms to ensure sufficient capacity is available at any time Design Cyber solutions that are well-integrated with the IT and OT platforms Data design for Cyber logs, reports, and incidents to align with the digitization strategy, intertwined with AI and ML Knowledge and experience of agile and DevOps methodologies Own development and implementation of policies and procedures, including operational cyber defense processes Provide cyber 2nd and 3rd line support as required to maintain service availability during cyber incidents Strategic Work as part of the wider team to drive automation and data mining, as per cyber goals and wider strategy, to support the company's digitization transformation Put in place and drive the cyber roadmap for platform development and threat mitigation, aligned with the unit's cyber vision and strategy Continually develop professional cyber skills and awareness, remaining ahead of cyber attacks Lead on a number of complex technical deliverables ensuring work is completed on time and within budget Work and deliver under general direction within a clear framework of accountability Assume substantial personal responsibilities and autonomy Plan own work, engage stakeholders, and work with teams in the business to deliver on commitments Become a recognized expert in Cyber technologies GCS is acting as an Employment Agency in relation to this vacancy.
First Line Service Desk Specialist Location: Hybrid, London Salary range Up to £40,000 dependant on experience Role: My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good quality information within them to allow effective management and reporting manage incidents. You will be required to manage service requests and changes in accordance with agreed policy and procedures to agreed customer service levels. Can you communicate both proactively and reactively with all users, resolving teams and 3rd parties? You will need to perform the Level 1 Incident actions to all Incidents before assigning to the appropriate resolver. Responsibilities: Ensure that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately. Close all Incidents and Requests with agreement from the customer. Monitor the sources for new Incidents and Service Requests Effectively communicate with the customer, during the lifecycle of a fault/ incident. Key Skills required: • Degree in IT, or equivalent through experience • Knowledge of the Microsoft platform (SQL server) • Knowledge of Citrix, VMware, Remote Access Software or TestTrack • Excellent verbal and written communication skills in English • Helpdesk Support Experience This is a great opportunity for the right candidate to progress their career. Please apply ASAP to be considered.
Apr 17, 2024
Full time
First Line Service Desk Specialist Location: Hybrid, London Salary range Up to £40,000 dependant on experience Role: My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good quality information within them to allow effective management and reporting manage incidents. You will be required to manage service requests and changes in accordance with agreed policy and procedures to agreed customer service levels. Can you communicate both proactively and reactively with all users, resolving teams and 3rd parties? You will need to perform the Level 1 Incident actions to all Incidents before assigning to the appropriate resolver. Responsibilities: Ensure that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately. Close all Incidents and Requests with agreement from the customer. Monitor the sources for new Incidents and Service Requests Effectively communicate with the customer, during the lifecycle of a fault/ incident. Key Skills required: • Degree in IT, or equivalent through experience • Knowledge of the Microsoft platform (SQL server) • Knowledge of Citrix, VMware, Remote Access Software or TestTrack • Excellent verbal and written communication skills in English • Helpdesk Support Experience This is a great opportunity for the right candidate to progress their career. Please apply ASAP to be considered.
Cloud Support Lead - Azure Location: London/Hybrid Azure Support Lead , with significant experience managing applications within Azure is required for a prominent specialist insurer in the City of London. This would be a brand-new team engaged in transitioning and transforming the technology landscape of the organisation. Role Overview: The organisation are undergoing a generational transformation and are looking for an experienced 2nd or 3rd line support analyst who can act as the Azure expert for the organisation. You will come with strong knowledge reporting and fixing bugs within Azure and API support. You will have expert experience in Azure Logic Apps Service bus and Azure functions. Initially this will be working and supporting vendors but will grow to driving the internal Cloud Integration and Orchestration platform. You will also have experience in the cloud security element to ensure a robust cyber security element. Key Responsibilities: Support and maintain API services, ensuring seamless connectivity across applications. Act as an Azure SME and expert, able to fix bugs and issues within Azure provide second and third-line support, resolving incidents, and fulfilling requests in line with defined SLAs. Analyse technical and business requirements, designing enterprise solutions integrating various applications and systems. Work closely with third-party suppliers to troubleshoot integration issues and identify improvement opportunities. Maintain technical documentation and a knowledge base of solutions and procedures. Experience with Azure Logic Apps, Service Bus and Azure functions as well as Azure Logic Apps. Good knowledge of cloud security and Cyber Security principles. Desirable Skills: Familiarity with Azure Data Factory, ETL processes, and data manipulation. Experience within the Financial Services sector or Specialist insurance. Understanding of ITIL-based service management concepts (Incident Management, Problem Management, Change Management). Why Join: Collaborate on a major technical transition for a brand new team and business unit Hybrid work model with a City of London office presence. Contribute to a transformative journey in the insurance domain. Supportive and inclusive work environment valuing diverse perspectives. This is a brand new opening within a new team so apply now for consideration!
Apr 17, 2024
Full time
Cloud Support Lead - Azure Location: London/Hybrid Azure Support Lead , with significant experience managing applications within Azure is required for a prominent specialist insurer in the City of London. This would be a brand-new team engaged in transitioning and transforming the technology landscape of the organisation. Role Overview: The organisation are undergoing a generational transformation and are looking for an experienced 2nd or 3rd line support analyst who can act as the Azure expert for the organisation. You will come with strong knowledge reporting and fixing bugs within Azure and API support. You will have expert experience in Azure Logic Apps Service bus and Azure functions. Initially this will be working and supporting vendors but will grow to driving the internal Cloud Integration and Orchestration platform. You will also have experience in the cloud security element to ensure a robust cyber security element. Key Responsibilities: Support and maintain API services, ensuring seamless connectivity across applications. Act as an Azure SME and expert, able to fix bugs and issues within Azure provide second and third-line support, resolving incidents, and fulfilling requests in line with defined SLAs. Analyse technical and business requirements, designing enterprise solutions integrating various applications and systems. Work closely with third-party suppliers to troubleshoot integration issues and identify improvement opportunities. Maintain technical documentation and a knowledge base of solutions and procedures. Experience with Azure Logic Apps, Service Bus and Azure functions as well as Azure Logic Apps. Good knowledge of cloud security and Cyber Security principles. Desirable Skills: Familiarity with Azure Data Factory, ETL processes, and data manipulation. Experience within the Financial Services sector or Specialist insurance. Understanding of ITIL-based service management concepts (Incident Management, Problem Management, Change Management). Why Join: Collaborate on a major technical transition for a brand new team and business unit Hybrid work model with a City of London office presence. Contribute to a transformative journey in the insurance domain. Supportive and inclusive work environment valuing diverse perspectives. This is a brand new opening within a new team so apply now for consideration!
Data Governance Co-ordinator Salary: £27.84 Per Hour Umbrella. Full Time (36 hours per week) Job purpose: To ensure that Housing Management complies with all Data Protection legislation, including the General Data Protection Regulation (GDPR) To act as Housing Management's Subject Matter Expert on Data Protection, GDPR, the Freedom of Information (FOI) Act 2000 and the Environmental Information Regulations 2004 To act as Housing Management's point of contact for the Royal Borough of Kensington & Chelsea's (RBKC) Information Management Team, Westminster City Council partners and the Data Protection Officer in relation to Data Protection, Subject Access (SAR) and Freedom of Information (FOI) requests To act as Housing Management's point of contact for Police and Public Inquiry requests for information, ensuring these are complied with accurately, fully and in a timely manner in line with the agreed Memorandum of Understanding between the Kensington and Chelsea Tenant Management Organisation (KCTMO) and RBKC To act as the lead for data management practices and compliance within the Housing Management, working closely with the relevant teams Duties: Continuously monitor the gaps between existing systems and processes and the latest Data Protection legislation and best practice. Lead on the implementation of the solutions agreed to address any gaps, keeping the remediation plans under constant review Lead on/support the development of systems, policies, procedures and general guidance on data management by Housing Management Develop, implement and maintain a Housing Management data governance framework, including risk-based systems of control, effective record keeping and information systems Oversee that requests for information on behalf of Housing Management i.e. from Data Subjects, the Police, the Public Inquiry, the Data Protection Officer and Information Commissioner's Office (ICO), ensuring they are processed within the specified timescales and accurate records are maintained Maintain a register of all personal information processing activities within Housing Management (Information Asset Register), including 3rd parties working on its behalf, to include the types of records kept, how the information is stored and the record keeping systems in use Maintain a register of all Data Protection incidents within Housing Management, any remedial recommendations and actions required as a result and monitor the Action Plan to ensure implementation and mitigation of risks Work with the relevant service areas to ensure that Data Protection impact assessments are completed at the right stage of all project initialisations i.e. when considering a major system or policy/process change Provide comprehensive reports on Data Protection compliance, training and awareness as required i.e. the Housing Management Team (HMT), the Housing & Property Scrutiny Committee Provide support to Housing Management colleagues by co-ordinating and managing responses to Freedom of Information (FOI) requests, Subject Access requests (SAR) and any requests for personal information under the Data Protection Act/GDPR Advise HMT and Housing Management of changes in Data Protection legislation and regulatory requirements, and work with the Policy Officers to ensure the policies and procedures are regularly kept under review and updated to reflect changes Service/support Housing Management's Data Group to ensure ongoing oversight of all privacy requirements We offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Amber Debens on or via email
Apr 17, 2024
Full time
Data Governance Co-ordinator Salary: £27.84 Per Hour Umbrella. Full Time (36 hours per week) Job purpose: To ensure that Housing Management complies with all Data Protection legislation, including the General Data Protection Regulation (GDPR) To act as Housing Management's Subject Matter Expert on Data Protection, GDPR, the Freedom of Information (FOI) Act 2000 and the Environmental Information Regulations 2004 To act as Housing Management's point of contact for the Royal Borough of Kensington & Chelsea's (RBKC) Information Management Team, Westminster City Council partners and the Data Protection Officer in relation to Data Protection, Subject Access (SAR) and Freedom of Information (FOI) requests To act as Housing Management's point of contact for Police and Public Inquiry requests for information, ensuring these are complied with accurately, fully and in a timely manner in line with the agreed Memorandum of Understanding between the Kensington and Chelsea Tenant Management Organisation (KCTMO) and RBKC To act as the lead for data management practices and compliance within the Housing Management, working closely with the relevant teams Duties: Continuously monitor the gaps between existing systems and processes and the latest Data Protection legislation and best practice. Lead on the implementation of the solutions agreed to address any gaps, keeping the remediation plans under constant review Lead on/support the development of systems, policies, procedures and general guidance on data management by Housing Management Develop, implement and maintain a Housing Management data governance framework, including risk-based systems of control, effective record keeping and information systems Oversee that requests for information on behalf of Housing Management i.e. from Data Subjects, the Police, the Public Inquiry, the Data Protection Officer and Information Commissioner's Office (ICO), ensuring they are processed within the specified timescales and accurate records are maintained Maintain a register of all personal information processing activities within Housing Management (Information Asset Register), including 3rd parties working on its behalf, to include the types of records kept, how the information is stored and the record keeping systems in use Maintain a register of all Data Protection incidents within Housing Management, any remedial recommendations and actions required as a result and monitor the Action Plan to ensure implementation and mitigation of risks Work with the relevant service areas to ensure that Data Protection impact assessments are completed at the right stage of all project initialisations i.e. when considering a major system or policy/process change Provide comprehensive reports on Data Protection compliance, training and awareness as required i.e. the Housing Management Team (HMT), the Housing & Property Scrutiny Committee Provide support to Housing Management colleagues by co-ordinating and managing responses to Freedom of Information (FOI) requests, Subject Access requests (SAR) and any requests for personal information under the Data Protection Act/GDPR Advise HMT and Housing Management of changes in Data Protection legislation and regulatory requirements, and work with the Policy Officers to ensure the policies and procedures are regularly kept under review and updated to reflect changes Service/support Housing Management's Data Group to ensure ongoing oversight of all privacy requirements We offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Amber Debens on or via email
IT Development & Test Manager Harrogate & Home working Up to 65,000 / 70,000 Your new role Lead and manage IT Development (initially focussing on ERP and integration) and Testing lifecycles to ensure services are resilient, supportable, performant and secure, whilst driving optimisation and continuous service improvement. Lead a team of Developers, Test Analysts and third-party suppliers to business partner across the Group, providing technical expertise, alongside knowledge of business processes to leverage the investment in IT Products. Responsibilities Develop and lead IT Development and Testing Plans, informing Product Roadmaps to meet current and future business needs with a focus on protecting and optimising core technologies (ERP & Integration), alongside low volume, ad hoc, 3rd party website development. Define, lead, manage, plan and govern Release & Deployment and Environment Management standards, ensuring alignment to best practice and regulation e.g. ITIL, ISO27001 and GDPR. Establish, lead, and develop an approach to performance testing to ensure new and changed services operate in line with business requirements and are fit for purpose. Partner with IT colleagues and business specialists across the Group to develop a flexible, agile framework to deliver continuous improvement at pace, enabling others to perform low complexity development and User Acceptance Testing. Manage IT development and testing budgets, conducting near and long-term financial forecasting. Explore and develop capabilities using other tools such as Microsoft Power Apps to further leverage investment in technology across the Group. Collaborate with the Technical Design Authority and Change Advisory Board, representing the perspectives and opportunities offered via these specialisms. Keep abreast of new and emerging technologies, processes and solutions with a focus on ERP & Integration. Active member of the Extended IT Leadership Team, researching opportunities and embracing change through effective horizon scanning and external networking to proactively shape and deliver the Group's IT strategy and future architecture. Experience needed Significant experience of full lifecycle technical development, including technical testing. Experience of leading teams and managing people. Experience designing and building system integrations using middleware platforms, including ETL and data migration experience. Experience of using PL / SQL or similar to configure system behaviours, with strong knowledge of ERP systems. Experience of defining, designing, owning and governing standards and ways of working for development and testing. Up to date knowledge of new technologies, IT solutions and best practice including ISO27001 and ITIL. Able to analyse, understand and resolve large complex problems methodically with enthusiasm. Clear, logical thinker with the ability to challenge the status-quo. Excellent planning and organisational skills, able to set timescales, manage expectations and organise resources to meet demands. Experience of coaching, mentoring and training others. Able to prioritise and plan effectively in the short, medium, and long term. Able to work in line with the values of the business. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 17, 2024
Full time
IT Development & Test Manager Harrogate & Home working Up to 65,000 / 70,000 Your new role Lead and manage IT Development (initially focussing on ERP and integration) and Testing lifecycles to ensure services are resilient, supportable, performant and secure, whilst driving optimisation and continuous service improvement. Lead a team of Developers, Test Analysts and third-party suppliers to business partner across the Group, providing technical expertise, alongside knowledge of business processes to leverage the investment in IT Products. Responsibilities Develop and lead IT Development and Testing Plans, informing Product Roadmaps to meet current and future business needs with a focus on protecting and optimising core technologies (ERP & Integration), alongside low volume, ad hoc, 3rd party website development. Define, lead, manage, plan and govern Release & Deployment and Environment Management standards, ensuring alignment to best practice and regulation e.g. ITIL, ISO27001 and GDPR. Establish, lead, and develop an approach to performance testing to ensure new and changed services operate in line with business requirements and are fit for purpose. Partner with IT colleagues and business specialists across the Group to develop a flexible, agile framework to deliver continuous improvement at pace, enabling others to perform low complexity development and User Acceptance Testing. Manage IT development and testing budgets, conducting near and long-term financial forecasting. Explore and develop capabilities using other tools such as Microsoft Power Apps to further leverage investment in technology across the Group. Collaborate with the Technical Design Authority and Change Advisory Board, representing the perspectives and opportunities offered via these specialisms. Keep abreast of new and emerging technologies, processes and solutions with a focus on ERP & Integration. Active member of the Extended IT Leadership Team, researching opportunities and embracing change through effective horizon scanning and external networking to proactively shape and deliver the Group's IT strategy and future architecture. Experience needed Significant experience of full lifecycle technical development, including technical testing. Experience of leading teams and managing people. Experience designing and building system integrations using middleware platforms, including ETL and data migration experience. Experience of using PL / SQL or similar to configure system behaviours, with strong knowledge of ERP systems. Experience of defining, designing, owning and governing standards and ways of working for development and testing. Up to date knowledge of new technologies, IT solutions and best practice including ISO27001 and ITIL. Able to analyse, understand and resolve large complex problems methodically with enthusiasm. Clear, logical thinker with the ability to challenge the status-quo. Excellent planning and organisational skills, able to set timescales, manage expectations and organise resources to meet demands. Experience of coaching, mentoring and training others. Able to prioritise and plan effectively in the short, medium, and long term. Able to work in line with the values of the business. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Senior Network Support Engineer Our client, a highly respected and specialist IT and telecoms provider are seeking an experienced Senior Network Support Engineer to join their Managed Networks function. This function provides 2nd/3rd line technical support for all customers that have subscribed to the clients Managed Network product range. The role specifically involves specialist support for networking technologies and the ideal candidate will hold proven experience within networking technologies. Key elements of the role include: To assist in the delivery of effective, timely and high-quality services and technical support to customers, network services and internal management systems. Provide technical support and assistance where required to meet agreed customer expectations, and assist in the operation and assurance of all Managed Network products and services in line with agreed KPI's & SLA's Engage with and support other Customer Technology Services teams in the delivery, operation and support of Customer Solutions & Services in relation to all Managed Network products and services. Work closely with both the Network and Operational leads to identify individual development opportunities, mentoring & coaching as necessary and creating a highly efficient, engaged, and motivated team Preferred experience/skills: Experience with Cisco Routers/Switches Implementing and configuring routing protocols (EIGRP/OSPF/BGP) This is a exciting opportunity to join a company with a reputation for consistently delivering high quality products and services who value their team and support and encourage development and progression Relocation packages are available Attractive salary and incredible benefits including flexible working
Apr 16, 2024
Full time
Senior Network Support Engineer Our client, a highly respected and specialist IT and telecoms provider are seeking an experienced Senior Network Support Engineer to join their Managed Networks function. This function provides 2nd/3rd line technical support for all customers that have subscribed to the clients Managed Network product range. The role specifically involves specialist support for networking technologies and the ideal candidate will hold proven experience within networking technologies. Key elements of the role include: To assist in the delivery of effective, timely and high-quality services and technical support to customers, network services and internal management systems. Provide technical support and assistance where required to meet agreed customer expectations, and assist in the operation and assurance of all Managed Network products and services in line with agreed KPI's & SLA's Engage with and support other Customer Technology Services teams in the delivery, operation and support of Customer Solutions & Services in relation to all Managed Network products and services. Work closely with both the Network and Operational leads to identify individual development opportunities, mentoring & coaching as necessary and creating a highly efficient, engaged, and motivated team Preferred experience/skills: Experience with Cisco Routers/Switches Implementing and configuring routing protocols (EIGRP/OSPF/BGP) This is a exciting opportunity to join a company with a reputation for consistently delivering high quality products and services who value their team and support and encourage development and progression Relocation packages are available Attractive salary and incredible benefits including flexible working
Senior Service Desk Manager - Up to 75K - Hybrid - Central London An exciting new opportunity has become available for a Service Desk Manager within a Microsoft Gold Partnered Managed Service Provider (MSP) in Farringdon, London. We are looking for enthusiastic, passionate Service Desk Manager to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. Hybrid working is encouraged with the position with a 3/2 split. The role would suit an established Service Desk Manager, Senior Service Desk Manager or Head of Service / IT Support. The position incorporates leading a team of 25 1st, 2nd and 3rd line IT Support Engineers within an ITIL environment. Service Desk Manager Experience: 5+ years lead or management experience in an IT Managed Services environment Flexible and helpful attitude. In particular, the ability to empathise with IT Service Desk customers and respond sensitively to their problems, requests and complaints. Excellent trouble-shooting skills with a broad range of technical knowledge The ability to lead and motivate a highly productive Service Desk team in a fast paced environment ITIL v3/4 Foundation qualification Manage the day-to-day service desk environment to ensure that the procedures, process and working practices are followed. Act as the first point of escalation for all customer incident requests and problem ticket issues Provide input to the Service Desk toolset (LogMeIn and Fresh Desk) to ensure it meets the requirement our business. Effective resource and task management to ensure guaranteed cover to the business Responsible for the on-call contact centre and shift rotas Identify and manage service improvement opportunities. Ensure continuous service improvement is embedded in the culture and working practices of the Service Desk Ensure relevant Service Level Agreements (SLAs) are in place, managed, monitored and reported on and communicated to customers Ensure major incident response procedures have been identified, documented and maintained and that Service Desk staff have been trained on these procedures Manage, monitor and report on the services and service levels required to support and deliver the Service Desk environment Deliver effective performance management to ensure that each member of the team is able to provide the best level of customer service Train, coach and mentor Service Desk Specialists including career development Manage the performance of all direct reports using regular appraisals, objective setting, training, development and 1-1s They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility. The IT Service Desk Manager will be a natural motivator with fantastic communication skills and have prior experience within a MSP environment. The successful Service Desk Manager will be given the freedom and flexibility to implement their own ideas and strategy supported by the senior team. Apply now for immediate consideration for this Service Desk Manager position or contact George Harvey at ITSS Recruitment for further details.
Apr 16, 2024
Full time
Senior Service Desk Manager - Up to 75K - Hybrid - Central London An exciting new opportunity has become available for a Service Desk Manager within a Microsoft Gold Partnered Managed Service Provider (MSP) in Farringdon, London. We are looking for enthusiastic, passionate Service Desk Manager to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. Hybrid working is encouraged with the position with a 3/2 split. The role would suit an established Service Desk Manager, Senior Service Desk Manager or Head of Service / IT Support. The position incorporates leading a team of 25 1st, 2nd and 3rd line IT Support Engineers within an ITIL environment. Service Desk Manager Experience: 5+ years lead or management experience in an IT Managed Services environment Flexible and helpful attitude. In particular, the ability to empathise with IT Service Desk customers and respond sensitively to their problems, requests and complaints. Excellent trouble-shooting skills with a broad range of technical knowledge The ability to lead and motivate a highly productive Service Desk team in a fast paced environment ITIL v3/4 Foundation qualification Manage the day-to-day service desk environment to ensure that the procedures, process and working practices are followed. Act as the first point of escalation for all customer incident requests and problem ticket issues Provide input to the Service Desk toolset (LogMeIn and Fresh Desk) to ensure it meets the requirement our business. Effective resource and task management to ensure guaranteed cover to the business Responsible for the on-call contact centre and shift rotas Identify and manage service improvement opportunities. Ensure continuous service improvement is embedded in the culture and working practices of the Service Desk Ensure relevant Service Level Agreements (SLAs) are in place, managed, monitored and reported on and communicated to customers Ensure major incident response procedures have been identified, documented and maintained and that Service Desk staff have been trained on these procedures Manage, monitor and report on the services and service levels required to support and deliver the Service Desk environment Deliver effective performance management to ensure that each member of the team is able to provide the best level of customer service Train, coach and mentor Service Desk Specialists including career development Manage the performance of all direct reports using regular appraisals, objective setting, training, development and 1-1s They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility. The IT Service Desk Manager will be a natural motivator with fantastic communication skills and have prior experience within a MSP environment. The successful Service Desk Manager will be given the freedom and flexibility to implement their own ideas and strategy supported by the senior team. Apply now for immediate consideration for this Service Desk Manager position or contact George Harvey at ITSS Recruitment for further details.
Role: Technical Support Engineer Location: East Midlands Rate: £240 p/d Inside IR35 Duration: 3 Months initial Hays Technology are looking for a Technical Support Engineer to join an exciting public sector client's team. What you will be doing: Manage and support all IT infrastructure services across multiple sites Providing technical support Working collaboratively across the department Play an active role in supporting user base, team members and colleagues, 1st to 3rd line level technical support Working with servers Working with ITIL, cabinet management, Wan and Lan What we are looking for: 1st to 3rd line support experience Knowledge of service systems' device support and configuration, including data and systems recovery Knowledge of network technology's Awareness of hardware and security tools Knowledge of current applications Experience with ITIL What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 16, 2024
Full time
Role: Technical Support Engineer Location: East Midlands Rate: £240 p/d Inside IR35 Duration: 3 Months initial Hays Technology are looking for a Technical Support Engineer to join an exciting public sector client's team. What you will be doing: Manage and support all IT infrastructure services across multiple sites Providing technical support Working collaboratively across the department Play an active role in supporting user base, team members and colleagues, 1st to 3rd line level technical support Working with servers Working with ITIL, cabinet management, Wan and Lan What we are looking for: 1st to 3rd line support experience Knowledge of service systems' device support and configuration, including data and systems recovery Knowledge of network technology's Awareness of hardware and security tools Knowledge of current applications Experience with ITIL What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Support Specialist - VIP Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support. The Role As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess suitability and suggest improvements of all hardware and software. The Responsibilities Diagnose and find solutions for all hardware and software issues. Identify and anticipate technology opportunities and impacts. Support workplace issues and requests, including building, audio and visual management. Set up and configure consumer technology (IOT). Provide an on-call service. Escalate to 3rd line while retaining ownership of issues through to resolution, including providing a remote hands service for infrastructure incidents when required. Adhere to published processes and procedures while instigating changes where required. Maintain asset inventory ensuring accuracy at all times. The Requirements Demonstrable experience supporting a VIP or executive user base. Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards). Experience with hardware and software support on PC, Mac, iOS and Android devices. Experience in the support and implementation of anti-virus and security products. Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing and remote access technologies Strong stakeholder management and communication skills. Ability to work under pressure to tight deadlines while maintaining a high attention to detail. Keen interest in technology as well as a desire for driving continuous improvement. Proven record of commitment, competency and self-motivation with strong time management and flexibility. Full driving license as occasional travel may be required. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 16, 2024
Full time
IT Support Specialist - VIP Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support. The Role As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess suitability and suggest improvements of all hardware and software. The Responsibilities Diagnose and find solutions for all hardware and software issues. Identify and anticipate technology opportunities and impacts. Support workplace issues and requests, including building, audio and visual management. Set up and configure consumer technology (IOT). Provide an on-call service. Escalate to 3rd line while retaining ownership of issues through to resolution, including providing a remote hands service for infrastructure incidents when required. Adhere to published processes and procedures while instigating changes where required. Maintain asset inventory ensuring accuracy at all times. The Requirements Demonstrable experience supporting a VIP or executive user base. Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards). Experience with hardware and software support on PC, Mac, iOS and Android devices. Experience in the support and implementation of anti-virus and security products. Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing and remote access technologies Strong stakeholder management and communication skills. Ability to work under pressure to tight deadlines while maintaining a high attention to detail. Keen interest in technology as well as a desire for driving continuous improvement. Proven record of commitment, competency and self-motivation with strong time management and flexibility. Full driving license as occasional travel may be required. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 16, 2024
Full time
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Remote / WFH. Platform Architect / DevOps Engineer - LAMP specialist. Due to sustained expansion, this award-winning software solutions company seeks an experienced DevOps Engineer / Platform Architect to work in an automation team, part of a wider DevOps function, within Core development. DevOps Engineer / Platform Architect - the company: It's a great time to join the team. The company delivers a range of enterprise level solutions. It's well-established, has a great people culture (with very high employee engagement and retention rates), has grown 50% in the last 5 years alone, and has plans to scale up to £100mil in the next 5 years! DevOps Engineer / Platform Architect - the opportunity: Working in a structured environment, in a great team, this is very much a proactive role, leading the improvement of a platform's underlying Linux architecture: - Supporting the architectural design of: Linux virtual servers, docker containers, Apache / Nginx and MySQL databases - Monitoring threats, advising developers and aid with platform security features - GIT version control - managing and improving control flow and processes - 3rd line architectural support - Leading and mentoring less experienced members - ISO9001, ISO27001, PCI-DSS adherence DevOps Engineer / Platform Architect - the person: It is critical you have specialised skills in the entire LAMP stack and Docker containerisation. - Linux package management - An eye for the future on new frameworks and libraries - Have delivered complex, large-scale development projects in a multidisciplinary environment This is a fantastic opportunity to join a company that fosters growth and in particular a team that offers an exciting and collaborative environment to work in. Salary to £70,000 + range of benefits. Job offer subject to security background checks. Services advertised by Dupen are those of an Agency.
Apr 16, 2024
Full time
Remote / WFH. Platform Architect / DevOps Engineer - LAMP specialist. Due to sustained expansion, this award-winning software solutions company seeks an experienced DevOps Engineer / Platform Architect to work in an automation team, part of a wider DevOps function, within Core development. DevOps Engineer / Platform Architect - the company: It's a great time to join the team. The company delivers a range of enterprise level solutions. It's well-established, has a great people culture (with very high employee engagement and retention rates), has grown 50% in the last 5 years alone, and has plans to scale up to £100mil in the next 5 years! DevOps Engineer / Platform Architect - the opportunity: Working in a structured environment, in a great team, this is very much a proactive role, leading the improvement of a platform's underlying Linux architecture: - Supporting the architectural design of: Linux virtual servers, docker containers, Apache / Nginx and MySQL databases - Monitoring threats, advising developers and aid with platform security features - GIT version control - managing and improving control flow and processes - 3rd line architectural support - Leading and mentoring less experienced members - ISO9001, ISO27001, PCI-DSS adherence DevOps Engineer / Platform Architect - the person: It is critical you have specialised skills in the entire LAMP stack and Docker containerisation. - Linux package management - An eye for the future on new frameworks and libraries - Have delivered complex, large-scale development projects in a multidisciplinary environment This is a fantastic opportunity to join a company that fosters growth and in particular a team that offers an exciting and collaborative environment to work in. Salary to £70,000 + range of benefits. Job offer subject to security background checks. Services advertised by Dupen are those of an Agency.