Location: Cardiff Hybrid / Flexible Working Salary: Up to £45,000 depending on experience + up to 20% annual bonus + benefits A Leading Financial Services Company Founded in 2018, our client is a prominent entity within the financial sector, operating as part of a larger group with over 950 employees spread across Europe. With a rich history spanning over 20 years, the business has consistently delivered top-tier credit expertise to our clients. They specialize in innovative digital solutions for lending, a sector experiencing rapid growth at around 18% annually and projected to reach a value of $27 billion by 2028. Leveraging their expertise, they aspire to become industry leaders, driving innovation and excellence in customer service. Join the dynamic team as they embark on an exciting journey to enhance existing products, develop new ones, and expand into new markets. The Role As a skilled Oracle Engineer, you will collaborate with cross-functional teams to develop, implement, and maintain financial systems for esteemed clients across Europe, the Middle East, and Africa (EMEA). In this agile environment, you will interpret business requirements, participate in sprint planning, and contribute to user story refinement. Your responsibilities will include drafting technical specifications and supporting junior colleagues in problem resolution and skill development, whether in development or production support roles. A commitment to quality and a proactive approach to defect resolution are essential traits for success in this role. Requirements / Skills and Experience The business values aptitude and attitude alongside technical expertise. If you possess a passion for technology and believe you can contribute positively to the team, we encourage you to apply even if your background does not perfectly align with the requirements below. The business is seeking an Oracle Engineer with 3 to 5 years of demonstrable experience, proficient in Oracle PL/SQL. Key skills include: Strong SQL and PL/SQL development skills Experience with Oracle Database 12c and above Familiarity with modern tools such as Jenkins, Git, Jira, Confluence, and Docker Experience in Oracle Forms/Reports development is advantageous but not essential Benefits Discretionary Bonus (Up to 20%) 25 days Annual Leave Birthday Leave (1 day) Charity Leave (1 day) Death In Service Benefit Comprehensive medical cover provided by AXA (VIP for all employees) Employee Assistance Program (EAP) Pension (Salary Sacrifice 3%/5% contribution) Salary sacrifice bike and car scheme What's Important to the business? While the business is passionate about technology, they recognize that the people are the cornerstone of the organization. They embrace diversity of interests and backgrounds, united by their core values: Teamwork Meritocracy Professional Development Integrity Impactfulness If these values resonate with you, we invite you to join the team and contribute to the shared success. Get in touch today!
Apr 17, 2024
Full time
Location: Cardiff Hybrid / Flexible Working Salary: Up to £45,000 depending on experience + up to 20% annual bonus + benefits A Leading Financial Services Company Founded in 2018, our client is a prominent entity within the financial sector, operating as part of a larger group with over 950 employees spread across Europe. With a rich history spanning over 20 years, the business has consistently delivered top-tier credit expertise to our clients. They specialize in innovative digital solutions for lending, a sector experiencing rapid growth at around 18% annually and projected to reach a value of $27 billion by 2028. Leveraging their expertise, they aspire to become industry leaders, driving innovation and excellence in customer service. Join the dynamic team as they embark on an exciting journey to enhance existing products, develop new ones, and expand into new markets. The Role As a skilled Oracle Engineer, you will collaborate with cross-functional teams to develop, implement, and maintain financial systems for esteemed clients across Europe, the Middle East, and Africa (EMEA). In this agile environment, you will interpret business requirements, participate in sprint planning, and contribute to user story refinement. Your responsibilities will include drafting technical specifications and supporting junior colleagues in problem resolution and skill development, whether in development or production support roles. A commitment to quality and a proactive approach to defect resolution are essential traits for success in this role. Requirements / Skills and Experience The business values aptitude and attitude alongside technical expertise. If you possess a passion for technology and believe you can contribute positively to the team, we encourage you to apply even if your background does not perfectly align with the requirements below. The business is seeking an Oracle Engineer with 3 to 5 years of demonstrable experience, proficient in Oracle PL/SQL. Key skills include: Strong SQL and PL/SQL development skills Experience with Oracle Database 12c and above Familiarity with modern tools such as Jenkins, Git, Jira, Confluence, and Docker Experience in Oracle Forms/Reports development is advantageous but not essential Benefits Discretionary Bonus (Up to 20%) 25 days Annual Leave Birthday Leave (1 day) Charity Leave (1 day) Death In Service Benefit Comprehensive medical cover provided by AXA (VIP for all employees) Employee Assistance Program (EAP) Pension (Salary Sacrifice 3%/5% contribution) Salary sacrifice bike and car scheme What's Important to the business? While the business is passionate about technology, they recognize that the people are the cornerstone of the organization. They embrace diversity of interests and backgrounds, united by their core values: Teamwork Meritocracy Professional Development Integrity Impactfulness If these values resonate with you, we invite you to join the team and contribute to the shared success. Get in touch today!
Network Engineer £40,000 - £45,000 Full Time / Permanent Birmingham / Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer / Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 17, 2024
Full time
Network Engineer £40,000 - £45,000 Full Time / Permanent Birmingham / Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer / Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Location: Cardiff Hybrid / Flexible Working Salary: Up to £45,(Apply online only) depending on experience + up to 20% annual bonus + benefits A Leading Financial Services Company Founded in 2018, our client is a prominent entity within the financial sector, operating as part of a larger group with over 950 employees spread across Europe. With a rich history spanning over 20 years, the business has consistently delivered top-tier credit expertise to our clients. They specialize in innovative digital solutions for lending, a sector experiencing rapid growth at around 18% annually and projected to reach a value of $27 billion by 2028. Leveraging their expertise, they aspire to become industry leaders, driving innovation and excellence in customer service. Join the dynamic team as they embark on an exciting journey to enhance existing products, develop new ones, and expand into new markets. The Role As a skilled Oracle Engineer, you will collaborate with cross-functional teams to develop, implement, and maintain financial systems for esteemed clients across Europe, the Middle East, and Africa (EMEA). In this agile environment, you will interpret business requirements, participate in sprint planning, and contribute to user story refinement. Your responsibilities will include drafting technical specifications and supporting junior colleagues in problem resolution and skill development, whether in development or production support roles. A commitment to quality and a proactive approach to defect resolution are essential traits for success in this role. Requirements / Skills and Experience The business values aptitude and attitude alongside technical expertise. If you possess a passion for technology and believe you can contribute positively to the team, we encourage you to apply even if your background does not perfectly align with the requirements below. The business is seeking an Oracle Engineer with 3 to 5 years of demonstrable experience, proficient in Oracle PL/SQL. Key skills include: Strong SQL and PL/SQL development skills Experience with Oracle Database 12c and above Familiarity with modern tools such as Jenkins, Git, Jira, Confluence, and Docker Experience in Oracle Forms/Reports development is advantageous but not essential Benefits Discretionary Bonus (Up to 20%) 25 days Annual Leave Birthday Leave (1 day) Charity Leave (1 day) Death In Service Benefit Comprehensive medical cover provided by AXA (VIP for all employees) Employee Assistance Program (EAP) Pension (Salary Sacrifice 3%/5% contribution) Salary sacrifice bike and car scheme What's Important to the business? While the business is passionate about technology, they recognize that the people are the cornerstone of the organization. They embrace diversity of interests and backgrounds, united by their core values: Teamwork Meritocracy Professional Development Integrity Impactfulness If these values resonate with you, we invite you to join the team and contribute to the shared success. Get in touch today!
Apr 17, 2024
Full time
Location: Cardiff Hybrid / Flexible Working Salary: Up to £45,(Apply online only) depending on experience + up to 20% annual bonus + benefits A Leading Financial Services Company Founded in 2018, our client is a prominent entity within the financial sector, operating as part of a larger group with over 950 employees spread across Europe. With a rich history spanning over 20 years, the business has consistently delivered top-tier credit expertise to our clients. They specialize in innovative digital solutions for lending, a sector experiencing rapid growth at around 18% annually and projected to reach a value of $27 billion by 2028. Leveraging their expertise, they aspire to become industry leaders, driving innovation and excellence in customer service. Join the dynamic team as they embark on an exciting journey to enhance existing products, develop new ones, and expand into new markets. The Role As a skilled Oracle Engineer, you will collaborate with cross-functional teams to develop, implement, and maintain financial systems for esteemed clients across Europe, the Middle East, and Africa (EMEA). In this agile environment, you will interpret business requirements, participate in sprint planning, and contribute to user story refinement. Your responsibilities will include drafting technical specifications and supporting junior colleagues in problem resolution and skill development, whether in development or production support roles. A commitment to quality and a proactive approach to defect resolution are essential traits for success in this role. Requirements / Skills and Experience The business values aptitude and attitude alongside technical expertise. If you possess a passion for technology and believe you can contribute positively to the team, we encourage you to apply even if your background does not perfectly align with the requirements below. The business is seeking an Oracle Engineer with 3 to 5 years of demonstrable experience, proficient in Oracle PL/SQL. Key skills include: Strong SQL and PL/SQL development skills Experience with Oracle Database 12c and above Familiarity with modern tools such as Jenkins, Git, Jira, Confluence, and Docker Experience in Oracle Forms/Reports development is advantageous but not essential Benefits Discretionary Bonus (Up to 20%) 25 days Annual Leave Birthday Leave (1 day) Charity Leave (1 day) Death In Service Benefit Comprehensive medical cover provided by AXA (VIP for all employees) Employee Assistance Program (EAP) Pension (Salary Sacrifice 3%/5% contribution) Salary sacrifice bike and car scheme What's Important to the business? While the business is passionate about technology, they recognize that the people are the cornerstone of the organization. They embrace diversity of interests and backgrounds, united by their core values: Teamwork Meritocracy Professional Development Integrity Impactfulness If these values resonate with you, we invite you to join the team and contribute to the shared success. Get in touch today!
Network Engineer 40,000 - 45,000 Full Time / Permanent Birmingham / Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer / Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact (url removed) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 17, 2024
Full time
Network Engineer 40,000 - 45,000 Full Time / Permanent Birmingham / Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer / Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact (url removed) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Network Engineer £40,000 - £45,000 Full Time/Permanent Birmingham/Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer/Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact (see below) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 17, 2024
Full time
Network Engineer £40,000 - £45,000 Full Time/Permanent Birmingham/Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer/Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact (see below) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Global Streaming Platform Global Streaming Platform team develop and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. As Principal Product Manager, Product Management leading Upgrade & Crossgrade on our Commerce team, this role holder will conceive, define, design, develop, test, and launch highly effective upgrade and crossgrade experiences that are contextually relevant, exceedingly useful and deeply resonant with users. What you'll do: Develop and own high-value, consumer-centric digital features and products supporting Peacock's upgrade, cross-sell and monetization efforts. Define vision, KPIs, and high-level priorities across the global product portfolio Drive stakeholder, leadership, and executive alignment around upgrade and monetization strategy and prioritization. Synthesize user research and performance data to create strategic, iterative experimentation plans. Present vision, strategy, work product, insights, and KPIs to stakeholders at every level of the organization. Collaborate with other product owners, product marketing and brand teams, designers, and engineers to successfully deliver products to market. Build, test, learn, and increment. Balance inputs from business, design, research, technology, and external teams. Create a network of cross-functional partners. Build rapport and earn trust. Define and model best practices across the team. Collaborate on the planning and building of scalable and extensible tools and resources. Act as a close, trusted partner with design and engineering stakeholders to create multiplatform, scalable capabilities. Provide mentorship, guidance, and feedback to junior Product Managers on the team. What you'll bring Minimum 7 years managing the upgrade and/or monetization product lifecycle - incubating, building, delivering, and scaling digital products. Experience leading the prioritization, management, and delivery of a strategic roadmap across a global portfolio of products. Extensive experience creating and executing data-informed, hypothesis-driven experimentation plans. Demonstrated ability to analyse large, complex problem areas and identify the key strategic priorities to drive success. Experience developing and shipping products for the web, mobile apps, smart TVs, connected TV devices - tvOS, Fire TV, Roku, etc. Fluency in defining problem statements, running design sessions with UX/Product Design, hypothesis-based design. Expertise in rapid deployment and experimentation - metrics, analytics, A/B testing, user testing, and market research. Comfort with various product management tools such as Jira, Optimizely, Powerpoint, and Excel Experience working in an agile software development environment. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place. The magic of Sky Glass at an exclusive rate. A generous pension package. Private healthcare. Discounted mobile and broadband. A wide range of Sky VIP rewards and experiences. Inclusion & how you'll work. Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 17, 2024
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Global Streaming Platform Global Streaming Platform team develop and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. As Principal Product Manager, Product Management leading Upgrade & Crossgrade on our Commerce team, this role holder will conceive, define, design, develop, test, and launch highly effective upgrade and crossgrade experiences that are contextually relevant, exceedingly useful and deeply resonant with users. What you'll do: Develop and own high-value, consumer-centric digital features and products supporting Peacock's upgrade, cross-sell and monetization efforts. Define vision, KPIs, and high-level priorities across the global product portfolio Drive stakeholder, leadership, and executive alignment around upgrade and monetization strategy and prioritization. Synthesize user research and performance data to create strategic, iterative experimentation plans. Present vision, strategy, work product, insights, and KPIs to stakeholders at every level of the organization. Collaborate with other product owners, product marketing and brand teams, designers, and engineers to successfully deliver products to market. Build, test, learn, and increment. Balance inputs from business, design, research, technology, and external teams. Create a network of cross-functional partners. Build rapport and earn trust. Define and model best practices across the team. Collaborate on the planning and building of scalable and extensible tools and resources. Act as a close, trusted partner with design and engineering stakeholders to create multiplatform, scalable capabilities. Provide mentorship, guidance, and feedback to junior Product Managers on the team. What you'll bring Minimum 7 years managing the upgrade and/or monetization product lifecycle - incubating, building, delivering, and scaling digital products. Experience leading the prioritization, management, and delivery of a strategic roadmap across a global portfolio of products. Extensive experience creating and executing data-informed, hypothesis-driven experimentation plans. Demonstrated ability to analyse large, complex problem areas and identify the key strategic priorities to drive success. Experience developing and shipping products for the web, mobile apps, smart TVs, connected TV devices - tvOS, Fire TV, Roku, etc. Fluency in defining problem statements, running design sessions with UX/Product Design, hypothesis-based design. Expertise in rapid deployment and experimentation - metrics, analytics, A/B testing, user testing, and market research. Comfort with various product management tools such as Jira, Optimizely, Powerpoint, and Excel Experience working in an agile software development environment. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place. The magic of Sky Glass at an exclusive rate. A generous pension package. Private healthcare. Discounted mobile and broadband. A wide range of Sky VIP rewards and experiences. Inclusion & how you'll work. Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
My client within Investment Management is looking for a Desktop Support Engineer to join their team. Role requirements: Windows OS (O365/M365/Teams) Mobile Device Management (Intune/SCCM) Active Directory Market Data - Bloomberg, Reuters(Infintiv), Factset Background in VIP Support or Trade Floor nice to have. Background in Investment Management Excellent communication skills This role is paying up to 650 p/d via umbrella on an initial 6 month contract. This role will require the successful candidate to be in office 5 days per week in London. If this role is of interest reply with your up to date CV and I will be in touch. Best Regards, Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom Partnership Number OC(phone number removed) England and Wales
Apr 17, 2024
Contractor
My client within Investment Management is looking for a Desktop Support Engineer to join their team. Role requirements: Windows OS (O365/M365/Teams) Mobile Device Management (Intune/SCCM) Active Directory Market Data - Bloomberg, Reuters(Infintiv), Factset Background in VIP Support or Trade Floor nice to have. Background in Investment Management Excellent communication skills This role is paying up to 650 p/d via umbrella on an initial 6 month contract. This role will require the successful candidate to be in office 5 days per week in London. If this role is of interest reply with your up to date CV and I will be in touch. Best Regards, Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom Partnership Number OC(phone number removed) England and Wales
We are currently recruiting for an VIP IT Support Engineer to join a global organisation based in Central London, this will be a 6-month rolling contract role paying around 220 per day depending on experience. This role is working on site in London 5 days per week. Key Skills required; Strong IT support experience - predominantly windows technologies (2/3 years' experience minimum). Experience working within BAU and projects environment. Strong hardware experience, laptop, printers & meeting equipment etc. Knowledge of Apple products would be beneficial (ipads predominantly). Some out of hours work may be required. If you are interested or know someone who might be, please get in touch on the details below and send your CV.
Apr 16, 2024
Contractor
We are currently recruiting for an VIP IT Support Engineer to join a global organisation based in Central London, this will be a 6-month rolling contract role paying around 220 per day depending on experience. This role is working on site in London 5 days per week. Key Skills required; Strong IT support experience - predominantly windows technologies (2/3 years' experience minimum). Experience working within BAU and projects environment. Strong hardware experience, laptop, printers & meeting equipment etc. Knowledge of Apple products would be beneficial (ipads predominantly). Some out of hours work may be required. If you are interested or know someone who might be, please get in touch on the details below and send your CV.
Forward thinking company that has a fantastic reputation Generous bonus structure Career progression Service Co-ordinator Job Purpose Responsible for managing the service desk operations, handling customer enquiries, service desk tickets, and ensuring timely delivery of service call outs. Arranging engineers to attend site, ensuring customer SLAs are met. Supporting the daily functions of the service desk as part of the Service team to ensure the co-ordination of service requests, managing workflows, and maintain customer satisfaction, reporting directly to Head of Service. Key responsibilities and accountabilities ? Use all forms of communication, telephone email etc with professionalism courtesy & accurately record instructions and requests from clients and others.? Handling service calls via phone, email and direct into ticketing system? Ensure customers portals are updated with service dockets, and to keep the clients updated with the status of their tickets? Provide general support to the Head of Service? Pass new calls to the most appropriate engineer to complete? Provide status update information to clients or their representatives? Arrange for quotes to be prepared and sent to clients, where additional work is required, following a call out? Liaising internally with all departments to ensure clients needs are always met? Respond promptly to customer enquires and provide appropriate solutions, or escalate issues as needed? Undertake general administration duties around the office as directed from time to time Person specification Essential ? Have a positive attitude to work and punctuality, able to work in an open office collaboratively with others across the business.? Willingness & desire to become an integral part of the team taking on more challenging and complex duties to the benefit of the business and enhance personal development? Good personal appearance commensurate with working in an office where clients and VIP's may visit from time to time.? Good standard of keyboard skills and familiarity with computer work and software packages such as Word, Excel and outlook? Able to work and think independently as well as working as part of a team? Willingness to take part in external training opportunities that may arise? Proven experience in a customer service or similar industry fire/security? Excellent organizational and time-management skills Desirable ? Existing knowledge and experience of Dynamics Package? Recognised keyboard and software package certification Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as required.
Apr 16, 2024
Full time
Forward thinking company that has a fantastic reputation Generous bonus structure Career progression Service Co-ordinator Job Purpose Responsible for managing the service desk operations, handling customer enquiries, service desk tickets, and ensuring timely delivery of service call outs. Arranging engineers to attend site, ensuring customer SLAs are met. Supporting the daily functions of the service desk as part of the Service team to ensure the co-ordination of service requests, managing workflows, and maintain customer satisfaction, reporting directly to Head of Service. Key responsibilities and accountabilities ? Use all forms of communication, telephone email etc with professionalism courtesy & accurately record instructions and requests from clients and others.? Handling service calls via phone, email and direct into ticketing system? Ensure customers portals are updated with service dockets, and to keep the clients updated with the status of their tickets? Provide general support to the Head of Service? Pass new calls to the most appropriate engineer to complete? Provide status update information to clients or their representatives? Arrange for quotes to be prepared and sent to clients, where additional work is required, following a call out? Liaising internally with all departments to ensure clients needs are always met? Respond promptly to customer enquires and provide appropriate solutions, or escalate issues as needed? Undertake general administration duties around the office as directed from time to time Person specification Essential ? Have a positive attitude to work and punctuality, able to work in an open office collaboratively with others across the business.? Willingness & desire to become an integral part of the team taking on more challenging and complex duties to the benefit of the business and enhance personal development? Good personal appearance commensurate with working in an office where clients and VIP's may visit from time to time.? Good standard of keyboard skills and familiarity with computer work and software packages such as Word, Excel and outlook? Able to work and think independently as well as working as part of a team? Willingness to take part in external training opportunities that may arise? Proven experience in a customer service or similar industry fire/security? Excellent organizational and time-management skills Desirable ? Existing knowledge and experience of Dynamics Package? Recognised keyboard and software package certification Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as required.
From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA's partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it's made us a trusted provider to UK organisations across the public and private sectors. We are recruiting for a Technical Services Manager to oversee our technical operational services with a strong focus on developing excellence in people, processes and technology. You will provide solutions and support in the context of the above, as well as provide impact and root cause analysis as required by customers. You will be responsible for driving the technical delivery in the team paying close attention to quality, behaviour, and improvements in the services that LIMA deliver. You will be accountable for the leadership and development of your teams, ensuring best in class service delivery. You will drive and measure continuous service improvements, and improve levels of availability, performance and customer satisfaction. You will also act as the senior escalation point for technical operational issues. This is a fantastic opportunity where you can make your mark and help to strengthen LIMA's growth in the market. You will have the autonomy and trust to make decisions and drive forward LIMA's technical capability and ability to grow with our customers. In this position, you will be responsible for the delivery of a wide range of technical support services across numerous customers with an emphasis on leading and managing support teams in the infrastructure and network services, cloud delivery, applications and monitoring functions. Your direct reports will include Technical Infrastructure, Modern Workplace, Network, Cloud and Monitoring engineers. The role also covers people management 1:1's appraisals and setting of objectives so a strong people management background is required. As Technical Services Manager you should be able to demonstrate: Strong people leadership and development skills, supporting development opportunities across the technical team, ensuring the ability to grow and scale the function in line with LIMA's growth plans Proven experience working with many of the latest IT industry standards, including Cloud, Infrastructure, Network, Modern Workplace, Monitoring, Hosting, ISP and mobile working solutions. Identifying and leading on continuous service improvement plans that both enhance our capability as well as customer service performance Delivering operational performance reporting in areas such as availability management, developing KPI reporting in line with the service levels expected by our customers Increase levels of automation to drive efficiencies in process and workload Our ideal candidate will have: Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Ability to work under pressure and meet targets and deadlines Confident communication skills, both written and verbal with the ability to influence stakeholders at all levels Strong conflict resolution and negotiating skills to balance individual and business needs Proven experience in Core Networking, Microsoft on-premises, Cloud solutions and Virtualisation. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days holiday (pro rata for part time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year An additional paid day to celebrate your birthday with family and friends From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme Access to ongoing training and development opportunities to help you grow in your career Enhanced maternity, paternity and adoption pay after two continuous years service Confidential counselling and support services to help you navigate life's challenges Salary sacrifice schemes to support you to save for retirement or purchase an electric car or bike Engage with your colleagues through team-building activities and events. Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar REF-
Apr 16, 2024
Full time
From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA's partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it's made us a trusted provider to UK organisations across the public and private sectors. We are recruiting for a Technical Services Manager to oversee our technical operational services with a strong focus on developing excellence in people, processes and technology. You will provide solutions and support in the context of the above, as well as provide impact and root cause analysis as required by customers. You will be responsible for driving the technical delivery in the team paying close attention to quality, behaviour, and improvements in the services that LIMA deliver. You will be accountable for the leadership and development of your teams, ensuring best in class service delivery. You will drive and measure continuous service improvements, and improve levels of availability, performance and customer satisfaction. You will also act as the senior escalation point for technical operational issues. This is a fantastic opportunity where you can make your mark and help to strengthen LIMA's growth in the market. You will have the autonomy and trust to make decisions and drive forward LIMA's technical capability and ability to grow with our customers. In this position, you will be responsible for the delivery of a wide range of technical support services across numerous customers with an emphasis on leading and managing support teams in the infrastructure and network services, cloud delivery, applications and monitoring functions. Your direct reports will include Technical Infrastructure, Modern Workplace, Network, Cloud and Monitoring engineers. The role also covers people management 1:1's appraisals and setting of objectives so a strong people management background is required. As Technical Services Manager you should be able to demonstrate: Strong people leadership and development skills, supporting development opportunities across the technical team, ensuring the ability to grow and scale the function in line with LIMA's growth plans Proven experience working with many of the latest IT industry standards, including Cloud, Infrastructure, Network, Modern Workplace, Monitoring, Hosting, ISP and mobile working solutions. Identifying and leading on continuous service improvement plans that both enhance our capability as well as customer service performance Delivering operational performance reporting in areas such as availability management, developing KPI reporting in line with the service levels expected by our customers Increase levels of automation to drive efficiencies in process and workload Our ideal candidate will have: Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Ability to work under pressure and meet targets and deadlines Confident communication skills, both written and verbal with the ability to influence stakeholders at all levels Strong conflict resolution and negotiating skills to balance individual and business needs Proven experience in Core Networking, Microsoft on-premises, Cloud solutions and Virtualisation. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days holiday (pro rata for part time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year An additional paid day to celebrate your birthday with family and friends From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme Access to ongoing training and development opportunities to help you grow in your career Enhanced maternity, paternity and adoption pay after two continuous years service Confidential counselling and support services to help you navigate life's challenges Salary sacrifice schemes to support you to save for retirement or purchase an electric car or bike Engage with your colleagues through team-building activities and events. Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar REF-
From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA's partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it's made us a trusted provider to UK organisations across the public and private sectors.We are recruiting for a Service Desk Team Leader responsible for leading and managing our service desk team to ensure the timely resolution of technical issues and exceptional customer support. You will play a key role in maintaining high levels of customer satisfaction and operational efficiency.This is a fantastic opportunity where you can make your mark and help to strengthen LIMA's growth in the market. You will have the autonomy and trust to make decisions and drive forward LIMA's service capability and ability to grow with our customers. Day to day you will: Provide direct line management to 1st & 2nd Line Engineers within the Managed Services Department. Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA's growth plans. Support the Technical Services Lead in driving the performance of 3rd party suppliers ensuring that services provided fall in line with LIMA SLAs, including technical elements of contractual obligations Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets and initiatives are identified to drive continual service improvement Support the Technical Services Lead in acting as a key stakeholder with Project Managers to ensure that service onboarding and transition management are completed efficiently and effectively, to ensure that service operations have all the required elements to take on and support the IT requirements of customers. Our ideal candidate will have: Demonstrated leadership abilities, with a track record of motivating and developing high-performing teams Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload Excellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days holiday (pro rata for part-time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year An additional paid day to celebrate your birthday with family and friends From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme Access to ongoing training and development opportunities to help you grow in your career Enhanced maternity, paternity and adoption pay after two continuous years of service Confidential counselling and support services to help you navigate life's challenges Salary sacrifice schemes to support you to save for retirement or purchasing an electric car or bike Engage with your colleagues through team-building activities and events. Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar REF-
Apr 16, 2024
Full time
From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA's partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it's made us a trusted provider to UK organisations across the public and private sectors.We are recruiting for a Service Desk Team Leader responsible for leading and managing our service desk team to ensure the timely resolution of technical issues and exceptional customer support. You will play a key role in maintaining high levels of customer satisfaction and operational efficiency.This is a fantastic opportunity where you can make your mark and help to strengthen LIMA's growth in the market. You will have the autonomy and trust to make decisions and drive forward LIMA's service capability and ability to grow with our customers. Day to day you will: Provide direct line management to 1st & 2nd Line Engineers within the Managed Services Department. Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA's growth plans. Support the Technical Services Lead in driving the performance of 3rd party suppliers ensuring that services provided fall in line with LIMA SLAs, including technical elements of contractual obligations Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets and initiatives are identified to drive continual service improvement Support the Technical Services Lead in acting as a key stakeholder with Project Managers to ensure that service onboarding and transition management are completed efficiently and effectively, to ensure that service operations have all the required elements to take on and support the IT requirements of customers. Our ideal candidate will have: Demonstrated leadership abilities, with a track record of motivating and developing high-performing teams Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload Excellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days holiday (pro rata for part-time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year An additional paid day to celebrate your birthday with family and friends From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme Access to ongoing training and development opportunities to help you grow in your career Enhanced maternity, paternity and adoption pay after two continuous years of service Confidential counselling and support services to help you navigate life's challenges Salary sacrifice schemes to support you to save for retirement or purchasing an electric car or bike Engage with your colleagues through team-building activities and events. Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar REF-
If you are an experienced AV Technician / VC Technician / AV/VC Engineer, we have a new contract we would like to discuss with you. Please note that due to the nature of the work the role requires onsite attendance in London 5 days per week. Requirements: Set up, test, operate, and install/de-install audio-visual and video conference equipment Support events, including preparation, rehearsals, and coordination of rental equipment Provide 1st/2nd line support to Desktops/ Laptops, Macs etc Must have 3+ years AV/VC experience at corporate/enterprise level Track and manage all AV requests received via dedicated AV phone and email Provide a Meet & Greet service as required to assist all VIP Meetings and for clients who require a technician to help connect audio and video conferencing calls Provide Event support / equipment Co-ordination as required Complete Daily room checks / ad hoc testing Supervise meetings / Events as required
Apr 15, 2024
Contractor
If you are an experienced AV Technician / VC Technician / AV/VC Engineer, we have a new contract we would like to discuss with you. Please note that due to the nature of the work the role requires onsite attendance in London 5 days per week. Requirements: Set up, test, operate, and install/de-install audio-visual and video conference equipment Support events, including preparation, rehearsals, and coordination of rental equipment Provide 1st/2nd line support to Desktops/ Laptops, Macs etc Must have 3+ years AV/VC experience at corporate/enterprise level Track and manage all AV requests received via dedicated AV phone and email Provide a Meet & Greet service as required to assist all VIP Meetings and for clients who require a technician to help connect audio and video conferencing calls Provide Event support / equipment Co-ordination as required Complete Daily room checks / ad hoc testing Supervise meetings / Events as required
If you are an experienced SCCM Consultant/Desktop Engineering Lead we have a great contract we d like to discuss with you. Please note this role with require two days per week onsite in London and is deemed inside IR35. The successful candidate will have the following experience: 5+ years experience providing level 2 & 3 Desktop Development (endpoint management, security and support) within an enterprise environment Excellent communication skills both written, orally and aurally 5 years experience with SCCM (System Center Configuration Manager) Excellent (SME) Windows 10, W11, O365, Adobe products, Mac OSX Image deployments Strong mobile device support and deployment including iOS and Android Develop new processes to apply security updates to Windows, macOS and iOS devices - deployed via SCCM, Microsoft Intune and JAMF Pro Setup and configuration of SQL server patching - configured in SCCM. Security Hardening on Windows, macOS and iOS devices to comply with Cyber Essentials Plus accreditation Carrying out remediation on Applications/OS, which have been identified by Microsoft 365 Defender Strong stakeholder engagement experience & user training experience 2+ years JAMF experience including deployment of policies & maintaining static and mart groups 5+ years Active Directory management of groups and users Experience of DEP (Device Enrolment Programs) 2+ years experience of MS Endpoint Manager (InTune) Desirable: JAMF Certifications Apple Certifications Bilingual skills Project Management experience ServiceNow ticketing Supporting VIP users
Apr 15, 2024
Full time
If you are an experienced SCCM Consultant/Desktop Engineering Lead we have a great contract we d like to discuss with you. Please note this role with require two days per week onsite in London and is deemed inside IR35. The successful candidate will have the following experience: 5+ years experience providing level 2 & 3 Desktop Development (endpoint management, security and support) within an enterprise environment Excellent communication skills both written, orally and aurally 5 years experience with SCCM (System Center Configuration Manager) Excellent (SME) Windows 10, W11, O365, Adobe products, Mac OSX Image deployments Strong mobile device support and deployment including iOS and Android Develop new processes to apply security updates to Windows, macOS and iOS devices - deployed via SCCM, Microsoft Intune and JAMF Pro Setup and configuration of SQL server patching - configured in SCCM. Security Hardening on Windows, macOS and iOS devices to comply with Cyber Essentials Plus accreditation Carrying out remediation on Applications/OS, which have been identified by Microsoft 365 Defender Strong stakeholder engagement experience & user training experience 2+ years JAMF experience including deployment of policies & maintaining static and mart groups 5+ years Active Directory management of groups and users Experience of DEP (Device Enrolment Programs) 2+ years experience of MS Endpoint Manager (InTune) Desirable: JAMF Certifications Apple Certifications Bilingual skills Project Management experience ServiceNow ticketing Supporting VIP users
Onsite Technical 2 nd Line Engineer - Major Investment Company - London Up £45,000 (depending on experience). Client based in the heart of London. Our client, a well-established MSP based in London who currently support some of London's top Financial clients, are looking for an enthusiastic 2nd Line Technical Engineer to come and join their team and work directly on site with a well established customer of theirs. You will have the opportunity to come and join this excellent team and take the opportunity of learning more on Microsoft technologies and have the chance to take on new certifications as you progress within the role Key Skills and Experience: Extensive experience supporting Microsoft operating systems and applications is key: Broad and strong technical background with the Microsoft technology stack including; Office 365, EMS, SharePoint, Active Directory and Windows Server and Desktop operating systems. VIP Support - You will be working alongside some of the companies most important exec's and experience in this area is important Any experience with administering a Local Area Network (LAN Switches, Access Points etc) would be advantageous. Extensive experience in delivering desk side support to senior Executive level end-users. Highly organized to deliver on commitments with an ability to prioritize multiple projects and tasks in a fast-paced environment Capable of handling a challenging, real-time environment with strong and quick on-site troubleshooting capabilities, able to problem solve and leverage skills to ensure swift resolution to problems Owning and managing employee technology problems/tickets from start to finish Managing tasks and resources relating to projects and service support tickets Delivering clear and concise support documentation, identifying areas of inefficiency and recommending changes Don't miss out on this amazing opportunity - apply now with your most up to date CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 15, 2024
Full time
Onsite Technical 2 nd Line Engineer - Major Investment Company - London Up £45,000 (depending on experience). Client based in the heart of London. Our client, a well-established MSP based in London who currently support some of London's top Financial clients, are looking for an enthusiastic 2nd Line Technical Engineer to come and join their team and work directly on site with a well established customer of theirs. You will have the opportunity to come and join this excellent team and take the opportunity of learning more on Microsoft technologies and have the chance to take on new certifications as you progress within the role Key Skills and Experience: Extensive experience supporting Microsoft operating systems and applications is key: Broad and strong technical background with the Microsoft technology stack including; Office 365, EMS, SharePoint, Active Directory and Windows Server and Desktop operating systems. VIP Support - You will be working alongside some of the companies most important exec's and experience in this area is important Any experience with administering a Local Area Network (LAN Switches, Access Points etc) would be advantageous. Extensive experience in delivering desk side support to senior Executive level end-users. Highly organized to deliver on commitments with an ability to prioritize multiple projects and tasks in a fast-paced environment Capable of handling a challenging, real-time environment with strong and quick on-site troubleshooting capabilities, able to problem solve and leverage skills to ensure swift resolution to problems Owning and managing employee technology problems/tickets from start to finish Managing tasks and resources relating to projects and service support tickets Delivering clear and concise support documentation, identifying areas of inefficiency and recommending changes Don't miss out on this amazing opportunity - apply now with your most up to date CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Freelance/ Contracted Field Engineer Competitive rates of pay If you have previous IT support experience and are looking for a new challenge we have the right opportunity for you. We would love to hear from you. We have an exciting opportunity for freelance engineer to be part of an ongoing IT Backfill project in Pembroke. About the Role: The engineer can spend up to 15 minutes troubleshooting the issue after which if the issue cannot be resolved, he should reassign to the appropriate support team. A stock of small peripherals can be provided to the service bar to assist with the engineer requests. This local stock must be monitored and maintained by the service bar engineer. Planned activities such as desk moves, etc. Can form part of the typical activities assigned to a service bar. HEM dispatch team may request assistance from service bar engineer with troubleshooting any BAU dispatch tickets received for that location. Job Description summary: The SB engineer acts as the first point of contact for any issue a user may have. The user instead of reaching out to Service Desk he can ask the SB engineer for his help. The engineer may try to solve his issue if it is Software related (e.g.Outlook signature change) or Hardware related (e.g. Laptop drivers needs to be re-installed) but the engineer must keep in mind that he should spent 15 minutes max. working on an issue and document everything in SNOW (see Ticket Handling) - because that is how his productivity is measured. Also if the activity is out of scope for the engineer, then the engineer should inform the user which department is responsible for solving his issue (e.g Printer is not working on a specific room - This issue should be reported to facility) In a nutshell a SB engineer acts as a VIP Service Desk agent on site- routing issues to the correct queues and helping users with simple requests, maintains a small stock and acts as a drop off point for devices. This is a continuous project, that will require the setup of personal devices and providing support with the initial setup for the user, as well as overseeing the migration of both laptops and networks. About You: An understanding on the fundamental skills of being a field engineer. Must have previous experience of hardware IT engineering and Network Migration. Decommission and Recommission
Apr 15, 2024
Full time
Freelance/ Contracted Field Engineer Competitive rates of pay If you have previous IT support experience and are looking for a new challenge we have the right opportunity for you. We would love to hear from you. We have an exciting opportunity for freelance engineer to be part of an ongoing IT Backfill project in Pembroke. About the Role: The engineer can spend up to 15 minutes troubleshooting the issue after which if the issue cannot be resolved, he should reassign to the appropriate support team. A stock of small peripherals can be provided to the service bar to assist with the engineer requests. This local stock must be monitored and maintained by the service bar engineer. Planned activities such as desk moves, etc. Can form part of the typical activities assigned to a service bar. HEM dispatch team may request assistance from service bar engineer with troubleshooting any BAU dispatch tickets received for that location. Job Description summary: The SB engineer acts as the first point of contact for any issue a user may have. The user instead of reaching out to Service Desk he can ask the SB engineer for his help. The engineer may try to solve his issue if it is Software related (e.g.Outlook signature change) or Hardware related (e.g. Laptop drivers needs to be re-installed) but the engineer must keep in mind that he should spent 15 minutes max. working on an issue and document everything in SNOW (see Ticket Handling) - because that is how his productivity is measured. Also if the activity is out of scope for the engineer, then the engineer should inform the user which department is responsible for solving his issue (e.g Printer is not working on a specific room - This issue should be reported to facility) In a nutshell a SB engineer acts as a VIP Service Desk agent on site- routing issues to the correct queues and helping users with simple requests, maintains a small stock and acts as a drop off point for devices. This is a continuous project, that will require the setup of personal devices and providing support with the initial setup for the user, as well as overseeing the migration of both laptops and networks. About You: An understanding on the fundamental skills of being a field engineer. Must have previous experience of hardware IT engineering and Network Migration. Decommission and Recommission
Freelance/ Contracted Field Engineer Competitive rates of pay If you have previous IT support experience and are looking for a new challenge we have the right opportunity for you. We would love to hear from you. We have an exciting opportunity for freelance engineer to be part of an ongoing IT Backfill project in Pembroke. About the Role: The engineer can spend up to 15 minutes troubleshooting the issue after which if the issue cannot be resolved, he should reassign to the appropriate support team. A stock of small peripherals can be provided to the service bar to assist with the engineer requests. This local stock must be monitored and maintained by the service bar engineer. Planned activities such as desk moves, etc. Can form part of the typical activities assigned to a service bar. HEM dispatch team may request assistance from service bar engineer with troubleshooting any BAU dispatch tickets received for that location. Job Description summary: The SB engineer acts as the first point of contact for any issue a user may have. The user instead of reaching out to Service Desk he can ask the SB engineer for his help. The engineer may try to solve his issue if it is Software related (e.g.Outlook signature change) or Hardware related (e.g. Laptop drivers needs to be re-installed) but the engineer must keep in mind that he should spent 15 minutes max. working on an issue and document everything in SNOW (see Ticket Handling) - because that is how his productivity is measured. Also if the activity is out of scope for the engineer, then the engineer should inform the user which department is responsible for solving his issue (e.g Printer is not working on a specific room - This issue should be reported to facility) In a nutshell a SB engineer acts as a VIP Service Desk agent on site- routing issues to the correct queues and helping users with simple requests, maintains a small stock and acts as a drop off point for devices. This is a continuous project, that will require the setup of personal devices and providing support with the initial setup for the user, as well as overseeing the migration of both laptops and networks. About You: An understanding on the fundamental skills of being a field engineer. Must have previous experience of hardware IT engineering and Network Migration. Decommission and Recommission
Apr 15, 2024
Full time
Freelance/ Contracted Field Engineer Competitive rates of pay If you have previous IT support experience and are looking for a new challenge we have the right opportunity for you. We would love to hear from you. We have an exciting opportunity for freelance engineer to be part of an ongoing IT Backfill project in Pembroke. About the Role: The engineer can spend up to 15 minutes troubleshooting the issue after which if the issue cannot be resolved, he should reassign to the appropriate support team. A stock of small peripherals can be provided to the service bar to assist with the engineer requests. This local stock must be monitored and maintained by the service bar engineer. Planned activities such as desk moves, etc. Can form part of the typical activities assigned to a service bar. HEM dispatch team may request assistance from service bar engineer with troubleshooting any BAU dispatch tickets received for that location. Job Description summary: The SB engineer acts as the first point of contact for any issue a user may have. The user instead of reaching out to Service Desk he can ask the SB engineer for his help. The engineer may try to solve his issue if it is Software related (e.g.Outlook signature change) or Hardware related (e.g. Laptop drivers needs to be re-installed) but the engineer must keep in mind that he should spent 15 minutes max. working on an issue and document everything in SNOW (see Ticket Handling) - because that is how his productivity is measured. Also if the activity is out of scope for the engineer, then the engineer should inform the user which department is responsible for solving his issue (e.g Printer is not working on a specific room - This issue should be reported to facility) In a nutshell a SB engineer acts as a VIP Service Desk agent on site- routing issues to the correct queues and helping users with simple requests, maintains a small stock and acts as a drop off point for devices. This is a continuous project, that will require the setup of personal devices and providing support with the initial setup for the user, as well as overseeing the migration of both laptops and networks. About You: An understanding on the fundamental skills of being a field engineer. Must have previous experience of hardware IT engineering and Network Migration. Decommission and Recommission
You will be responsible for designing and developing the systems architecture for smart home products and technologies that make the unique Sky Protect customer proposition possible. Working closely with product managers and engineers within the Sky Protect team, as well as fellow architects across the wider Sky and Comcast organisation, you and your team will play an instrumental part in making sure the Sky Protect solution provides a best-in-class customer experience and continues to perform as the business grows. What you'll do Define and validate an end-to-end strategy for the Sky Protect technology architecture, ensuring it enables us to deliver our business roadmap and is in alignment with relevant product and entertainment technology strategies across the group. Articulate the strategies and purposes behind our solutions to senior technical and non-technical audiences; consult enterprise functions and external organisations to inform and validate strategic technology decisions, such as build vs buy. Build and lead an integrated and high-performing team of architects, analysts and technical authors to translate our strategy and business requirements into well-documented and deliverable solutions for our smart home products, cloud platform and mobile apps. In detail: Collaborate with other Sky and Comcast architects to ensure the Sky Protect solution interoperates as required with group and third-party products and platforms; work alongside key suppliers and your product and engineering peers in Sky Protect to ensure solutions are implemented as intended. Champion information security and data privacy; validate that technology solutions comply with all applicable standards and regulations. Ensure solutions are designed to remain available, reliable and cost-effective at scale as well as supporting the ability to be deployed to customers in other territories. Evaluate and optimise the operating costs of technology solutions: contribute to change management impact assessments, as well as cost-volume-profit models and OPEX forecasts. Provide authoritative end-to-end technology insight and the ability to interpret data and telemetry, for example to take a lead in incident investigations: work out what's broken, and why, and determine the appropriate course of action. Advise product and proposition managers on consumer technology and interoperability standards, such as RDK and Matter; help ensure that appropriate product requirements are captured and contribute architecture expectations to product technical specs. What you'll bring Experience: At least 3 years' experience managing a team of architects or principal engineers. At least 6 years' hands-on experience as a software systems architect, preferably relating to consumer IoT products and/or digital AV delivery. At least 10 years' experience in the field of software-driven consumer technology, preferably with customer-facing solutions operating at scale. Hands-on experience of developing solutions based on AWS cloud infrastructure. Skills: Supportive and empowering team management and inspirational technology leadership, able to bring others along on the journey towards your vision. Articulacy in making technical proposals and solutions understandable to non-technical senior managers to influence and inform business decisions. A track record of excellence in developing sophisticated architectural solutions for scalable, high-traffic cloud computing software services and infrastructure. Demonstrable proficiency in designing solutions for performance, reliability and resilience, cost efficiency, information security and data protection. A naturally collaborative approach: open-minded as well as questioning; bold as well as pragmatic; meticulous as well as able to cut through complexity. A strong technology background enabling you to identify and consult the appropriate subject matter experts to ensure the integrity of your designs. The ability to manage and prioritise multiple sources of demand and to communicate effectively with individuals and groups, whatever their relative seniority. A high degree of commercial awareness, able to model and optimise running costs, and formulate rapid estimates for forecasting based on minimal requirements. Ideally: Hands-on experience in the consumer IoT domain involving physical devices, mobile apps and cloud services, for example home automation / security products, and good knowledge of consumer IoT industry standard methodologies, protocols, future trends, and design patterns. Hands-on experience of industry standards and technologies for digital AV applicable to consumer security camera products, involving capture, transport, storage, and playback. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 15, 2024
Full time
You will be responsible for designing and developing the systems architecture for smart home products and technologies that make the unique Sky Protect customer proposition possible. Working closely with product managers and engineers within the Sky Protect team, as well as fellow architects across the wider Sky and Comcast organisation, you and your team will play an instrumental part in making sure the Sky Protect solution provides a best-in-class customer experience and continues to perform as the business grows. What you'll do Define and validate an end-to-end strategy for the Sky Protect technology architecture, ensuring it enables us to deliver our business roadmap and is in alignment with relevant product and entertainment technology strategies across the group. Articulate the strategies and purposes behind our solutions to senior technical and non-technical audiences; consult enterprise functions and external organisations to inform and validate strategic technology decisions, such as build vs buy. Build and lead an integrated and high-performing team of architects, analysts and technical authors to translate our strategy and business requirements into well-documented and deliverable solutions for our smart home products, cloud platform and mobile apps. In detail: Collaborate with other Sky and Comcast architects to ensure the Sky Protect solution interoperates as required with group and third-party products and platforms; work alongside key suppliers and your product and engineering peers in Sky Protect to ensure solutions are implemented as intended. Champion information security and data privacy; validate that technology solutions comply with all applicable standards and regulations. Ensure solutions are designed to remain available, reliable and cost-effective at scale as well as supporting the ability to be deployed to customers in other territories. Evaluate and optimise the operating costs of technology solutions: contribute to change management impact assessments, as well as cost-volume-profit models and OPEX forecasts. Provide authoritative end-to-end technology insight and the ability to interpret data and telemetry, for example to take a lead in incident investigations: work out what's broken, and why, and determine the appropriate course of action. Advise product and proposition managers on consumer technology and interoperability standards, such as RDK and Matter; help ensure that appropriate product requirements are captured and contribute architecture expectations to product technical specs. What you'll bring Experience: At least 3 years' experience managing a team of architects or principal engineers. At least 6 years' hands-on experience as a software systems architect, preferably relating to consumer IoT products and/or digital AV delivery. At least 10 years' experience in the field of software-driven consumer technology, preferably with customer-facing solutions operating at scale. Hands-on experience of developing solutions based on AWS cloud infrastructure. Skills: Supportive and empowering team management and inspirational technology leadership, able to bring others along on the journey towards your vision. Articulacy in making technical proposals and solutions understandable to non-technical senior managers to influence and inform business decisions. A track record of excellence in developing sophisticated architectural solutions for scalable, high-traffic cloud computing software services and infrastructure. Demonstrable proficiency in designing solutions for performance, reliability and resilience, cost efficiency, information security and data protection. A naturally collaborative approach: open-minded as well as questioning; bold as well as pragmatic; meticulous as well as able to cut through complexity. A strong technology background enabling you to identify and consult the appropriate subject matter experts to ensure the integrity of your designs. The ability to manage and prioritise multiple sources of demand and to communicate effectively with individuals and groups, whatever their relative seniority. A high degree of commercial awareness, able to model and optimise running costs, and formulate rapid estimates for forecasting based on minimal requirements. Ideally: Hands-on experience in the consumer IoT domain involving physical devices, mobile apps and cloud services, for example home automation / security products, and good knowledge of consumer IoT industry standard methodologies, protocols, future trends, and design patterns. Hands-on experience of industry standards and technologies for digital AV applicable to consumer security camera products, involving capture, transport, storage, and playback. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Practice Group / Department: IT Regional - Service Desk Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Role Reporting to the UK IT Customer Services Manager, this is a highly customer focused and visible role requiring excellent communication and support skills. The role will involve but is not limited to the following: Working alongside the project team to assist with the implementation and physical deployment of new Laptops to our estate of users, upgrading them from Windows 10 to Windows 11. This will include: Physically deploying new laptops to those users who have an end-of-life device. Upgrading the various applications required by different user groups. Providing on site and email support to any users experiencing issues with the new laptop applications. Working alongside other desktop support staff to assist end-users at a 'drop-in' center within your respective office. Effective and accurate escalation of issues to appropriate IT teams in a timely fashion. Work with other IT Service Desk staff to ensure best practices are being adhered to. Identify where knowledge can be shared with others in the team to improve the service provided to our customers. Ensuring all contact with the end users is logged in our ITSM tool (ServiceNow), making use of all templates and processes that are built into the system, as well as ensuring the CMDB is kept up to date. Skills and Experience Required Experience working with high profile, VIP customers, in a demanding and time critical environment. Ability to troubleshoot and understand the customers' requirements, to be able to deliver the right solution to meet their 'needs' rather than their 'wants'. Ability to follow pre-configured processes in order to complete tasks in the most efficient manner. Process driven, with the ability to focus on the end result. Excellent written and verbal communication skills. Having worked in previous deployment / desktop support roles will be beneficial. Experience of working with an ITSM tool, ServiceNow experience will be beneficial Candidates should have knowledge of supporting the following: Microsoft Windows 10/11 Microsoft Office 365 Active Directory Microsoft Autopilot Shift information The role will require candidates to work between 9am - 5pm, Monday to Friday, on site in our London office. Candidates should be willing to work additional hours as required to fulfil the requirements of the role. This may include extended shifts. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Apr 14, 2024
Full time
Practice Group / Department: IT Regional - Service Desk Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Role Reporting to the UK IT Customer Services Manager, this is a highly customer focused and visible role requiring excellent communication and support skills. The role will involve but is not limited to the following: Working alongside the project team to assist with the implementation and physical deployment of new Laptops to our estate of users, upgrading them from Windows 10 to Windows 11. This will include: Physically deploying new laptops to those users who have an end-of-life device. Upgrading the various applications required by different user groups. Providing on site and email support to any users experiencing issues with the new laptop applications. Working alongside other desktop support staff to assist end-users at a 'drop-in' center within your respective office. Effective and accurate escalation of issues to appropriate IT teams in a timely fashion. Work with other IT Service Desk staff to ensure best practices are being adhered to. Identify where knowledge can be shared with others in the team to improve the service provided to our customers. Ensuring all contact with the end users is logged in our ITSM tool (ServiceNow), making use of all templates and processes that are built into the system, as well as ensuring the CMDB is kept up to date. Skills and Experience Required Experience working with high profile, VIP customers, in a demanding and time critical environment. Ability to troubleshoot and understand the customers' requirements, to be able to deliver the right solution to meet their 'needs' rather than their 'wants'. Ability to follow pre-configured processes in order to complete tasks in the most efficient manner. Process driven, with the ability to focus on the end result. Excellent written and verbal communication skills. Having worked in previous deployment / desktop support roles will be beneficial. Experience of working with an ITSM tool, ServiceNow experience will be beneficial Candidates should have knowledge of supporting the following: Microsoft Windows 10/11 Microsoft Office 365 Active Directory Microsoft Autopilot Shift information The role will require candidates to work between 9am - 5pm, Monday to Friday, on site in our London office. Candidates should be willing to work additional hours as required to fulfil the requirements of the role. This may include extended shifts. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Norton Rose Fulbright Llp
Newcastle Upon Tyne, Tyne And Wear
Practice Group / Department: IT Regional - Service Desk Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Role Reporting to the UK IT Customer Services Manager, this is a highly customer focused and visible role requiring excellent communication and support skills. The role will involve but is not limited to the following: Working alongside the project team to assist with the implementation and physical deployment of new Laptops to our estate of users, upgrading them from Windows 10 to Windows 11. This will include: Physically deploying new laptops to those users who have an end-of-life device. Upgrading the various applications required by different user groups. Providing on site and email support to any users experiencing issues with the new laptop applications. Working alongside other desktop support staff to assist end-users at a 'drop-in' center within your respective office. Effective and accurate escalation of issues to appropriate IT teams in a timely fashion. Work with other IT Service Desk staff to ensure best practices are being adhered to. Identify where knowledge can be shared with others in the team to improve the service provided to our customers. Ensuring all contact with the end users is logged in our ITSM tool (ServiceNow), making use of all templates and processes that are built into the system, as well as ensuring the CMDB is kept up to date. Skills and Experience Required Experience working with high profile, VIP customers, in a demanding and time critical environment. Ability to troubleshoot and understand the customers' requirements, to be able to deliver the right solution to meet their 'needs' rather than their 'wants'. Ability to follow pre-configured processes in order to complete tasks in the most efficient manner. Process driven, with the ability to focus on the end result. Excellent written and verbal communication skills. Having worked in previous deployment / desktop support roles will be beneficial. Experience of working with an ITSM tool, ServiceNow experience will be beneficial Candidates should have knowledge of supporting the following: Microsoft Windows 10/11 Microsoft Office 365 Active Directory Microsoft Autopilot Shift information The role will require candidates to work between 9am - 5pm, Monday to Friday, on site in our Newcastle office. Candidates should be willing to work additional hours as required to fulfil the requirements of the role. This may include extended shifts. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Apr 14, 2024
Full time
Practice Group / Department: IT Regional - Service Desk Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Role Reporting to the UK IT Customer Services Manager, this is a highly customer focused and visible role requiring excellent communication and support skills. The role will involve but is not limited to the following: Working alongside the project team to assist with the implementation and physical deployment of new Laptops to our estate of users, upgrading them from Windows 10 to Windows 11. This will include: Physically deploying new laptops to those users who have an end-of-life device. Upgrading the various applications required by different user groups. Providing on site and email support to any users experiencing issues with the new laptop applications. Working alongside other desktop support staff to assist end-users at a 'drop-in' center within your respective office. Effective and accurate escalation of issues to appropriate IT teams in a timely fashion. Work with other IT Service Desk staff to ensure best practices are being adhered to. Identify where knowledge can be shared with others in the team to improve the service provided to our customers. Ensuring all contact with the end users is logged in our ITSM tool (ServiceNow), making use of all templates and processes that are built into the system, as well as ensuring the CMDB is kept up to date. Skills and Experience Required Experience working with high profile, VIP customers, in a demanding and time critical environment. Ability to troubleshoot and understand the customers' requirements, to be able to deliver the right solution to meet their 'needs' rather than their 'wants'. Ability to follow pre-configured processes in order to complete tasks in the most efficient manner. Process driven, with the ability to focus on the end result. Excellent written and verbal communication skills. Having worked in previous deployment / desktop support roles will be beneficial. Experience of working with an ITSM tool, ServiceNow experience will be beneficial Candidates should have knowledge of supporting the following: Microsoft Windows 10/11 Microsoft Office 365 Active Directory Microsoft Autopilot Shift information The role will require candidates to work between 9am - 5pm, Monday to Friday, on site in our Newcastle office. Candidates should be willing to work additional hours as required to fulfil the requirements of the role. This may include extended shifts. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
IT Support Team Lead / Technical Engineer Team Leader. Pay up to £50,000 (depending on experience) Hybrid working Based in the City of London Managed Service Provider background (preferred) Our client, an awarding with IT MSP based in the heart of the city of London. They are responsible for supporting some of London's top financial clients. They are looking for an experience IT Support Team Lead to come and join their team and eventually take responsibility for a team of excellent engineers. Whilst reporting into the Head of Support you will be responsible for overseeing the life-cycle management of service incidents, requests, and changes. Acting as a technical escalation point and ensuring the delivery of high-quality IT services to internal and external partners. Role and Responsibilities: Lead and mentor a team of Technical Engineers, fostering a positive and collaborative work environment. Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities. Identify opportunities for process optimisation and efficiency gains within the Service Desk. Work with head of Support Services to build and implement process across the business to drive improvements and continual service improvement initiatives. Monitor service quality standards, ensuring that service level agreements (SLAs) are consistently met or exceeded. Review and maintain of going Staff KPI's and goals Implement strategies to enhance customer satisfaction and ensure timely and effective communication with clients. Oversee the resolution of incidents and problems, ensuring timely and effective responses. Analyse incident and problem trends to implement preventative measures. Ensure comprehensive documentation of processes, procedures, and solutions. Work with our Infrastructure Management Team to continue to build A1's Knowledgebase systems and foster a culture within the team of documenting and quality note and resolution recoding. Act as an internal escalation for your support engineers, taking ownership of key issues and handling VIP communications and issues from our Relationship management team. Key Skills and Experience: Experience in a similar Team Leader role, managing Helpdesk/Service Desk engineers. Previous experience as a hands-on technical engineer / 2 nd line Engineer Microsoft certifications (nice to have) Experience with ITILv3/v4 Don't miss out on this amazing opportunity - apply now with your most up to date CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 14, 2024
Full time
IT Support Team Lead / Technical Engineer Team Leader. Pay up to £50,000 (depending on experience) Hybrid working Based in the City of London Managed Service Provider background (preferred) Our client, an awarding with IT MSP based in the heart of the city of London. They are responsible for supporting some of London's top financial clients. They are looking for an experience IT Support Team Lead to come and join their team and eventually take responsibility for a team of excellent engineers. Whilst reporting into the Head of Support you will be responsible for overseeing the life-cycle management of service incidents, requests, and changes. Acting as a technical escalation point and ensuring the delivery of high-quality IT services to internal and external partners. Role and Responsibilities: Lead and mentor a team of Technical Engineers, fostering a positive and collaborative work environment. Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities. Identify opportunities for process optimisation and efficiency gains within the Service Desk. Work with head of Support Services to build and implement process across the business to drive improvements and continual service improvement initiatives. Monitor service quality standards, ensuring that service level agreements (SLAs) are consistently met or exceeded. Review and maintain of going Staff KPI's and goals Implement strategies to enhance customer satisfaction and ensure timely and effective communication with clients. Oversee the resolution of incidents and problems, ensuring timely and effective responses. Analyse incident and problem trends to implement preventative measures. Ensure comprehensive documentation of processes, procedures, and solutions. Work with our Infrastructure Management Team to continue to build A1's Knowledgebase systems and foster a culture within the team of documenting and quality note and resolution recoding. Act as an internal escalation for your support engineers, taking ownership of key issues and handling VIP communications and issues from our Relationship management team. Key Skills and Experience: Experience in a similar Team Leader role, managing Helpdesk/Service Desk engineers. Previous experience as a hands-on technical engineer / 2 nd line Engineer Microsoft certifications (nice to have) Experience with ITILv3/v4 Don't miss out on this amazing opportunity - apply now with your most up to date CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.