Reed
Pulborough, Sussex
Apr 17, 2024
Full time
Helpdesk Engineer/ IT Support Engineer Salary: up to £35,000 Location: Pulborough - onsite We are seeking an IT Support Engineer to ensure the efficient operation, utilization, and support of our information and communications technology. The role involves collaboration with local and corporate IT to develop an IT strategy that meets the needs of individual departments and the overall business. The successful candidate will work closely with the IT Manager to maintain the internal infrastructure, networks, servers, etc and also provide day to day support to the 200 internal users. Day to Day of the Role: Provide helpdesk services, support for all IT-related queries, and issues using Ivanti service desk and manager to track all service requests and assets. Maintain, manage, and develop IT systems and network infrastructure, ensuring security and compliance with corporate standards. Coordinate with the global IT Security team to address potential threats and initiatives. Handle the selection, purchase, installation, and maintenance of computer, storage, networking, backup, and security hardware. Manage the development, administration, and upgrades of Microsoft and third-party software applications. Maintain backup and recovery solutions, ensuring weekly verification and compliance with corporate data backup requirements. Asset manage all hardware and software, ensuring legal compliance of software licensing. Manage printers and peripherals, ensuring availability of consumables. Provide remote and onsite support to global facilities and assist in providing IT solutions for the organisation. Manage the Microsoft Teams telephone system and its integration with IT applications. Contribute to the adherence and improvement of the Company's ISO 9001 Quality, ISO14001 Environmental, and Health and Safety management systems. Maintain VMWare server infrastructure and SAN, and manage Active Directory infrastructure. Required Skills & Qualifications: Proficiency in Microsoft Windows Enterprise technologies, including Windows OS, Windows Server, Office 365, SharePoint, SQL Server, CRM, and Microsoft Teams. Knowledge of hardware solutions including SAN, servers, desktops, and laptops. Experience in systems analysis, information system development, and deployment. Knowledge of ISO9001 Quality & ISO14001 Environmental requirements. Experience with VOIP and Microsoft Teams Phone Systems. Strong understanding of AD Users and Computers, AD Sites and Services, AD Domains and Trusts, GPO, Microsoft DHCP, and DNS. To apply for the IT Support Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.