*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
Mar 05, 2024
Full time
*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
Senior Application Development Specialist – Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £47,408 - £52,359 (Grade 8)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203403
Job Description
Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.
Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.
The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy
You will be able to demonstrate knowledge and experience of the following:
Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team.
Ability to deliver and manage agile Web development projects.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Senior Application Development Specialist – Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £47,408 - £52,359 (Grade 8)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203403
Job Description
Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.
Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.
The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy
You will be able to demonstrate knowledge and experience of the following:
Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team.
Ability to deliver and manage agile Web development projects.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Lead Specialist Advisor, Application Development, Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203404
Job Description
Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.
Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.
The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy
You will be able to demonstrate knowledge and experience of the following:
Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team.
Ability to deliver and manage agile Web development projects.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Lead Specialist Advisor, Application Development, Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203404
Job Description
Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.
Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.
The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy
You will be able to demonstrate knowledge and experience of the following:
Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team.
Ability to deliver and manage agile Web development projects.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Senior Control Systems EngineerAs a Senior Control Systems Engineer with us, you will be an integral part of our team, contributing to the delivery of cutting-edge control system projects and playing a key role in our success. PackageWe offer more than just a job - we offer an adventure! Here's what you can look forward to: A competitive salary 25 Days Holidays plus Statutory Holidays - because even trailblazers need time to recharge! Pension - we've got your back today, tomorrow, and beyond. Private Health Care - your well-being is our top priority. Group Life Assurance - providing peace of mind for you and your loved ones. Group Income Protection - we've got you covered, rain or shine. Opportunity to progress your career - climb the ladder of success with us! And the cherry on top Free parking - because we believe you shouldn't have to pay to come to work! Responsibilities As a Senior Control Systems Engineer, you'll have the opportunity to: Work as part of & lead a project team in delivering cutting-edge control system projects. Produce essential project lifecycle documentation, from technical specifications to commissioning documentation Independently develop software and test procedures within project time scales - all while having fun doing it! Train and develop less experienced engineers within the business, becoming a leader and sharing knowledge and information. Interface with clients, subcontractors, suppliers, and customers, participating in design meetings, and independently managing time and workload to achieve objectives within project timescales. Take part in project development, commissioning, and troubleshooting in-house and on-site, including the potential for exciting project work both offshore and abroad. Required Skills To thrive in this role, you'll need:o Proven experience in developing PLC and SCADA software for a range of major manufacturers. o Good knowledge of communication protocols, fault finding, and network configurations. o Strong IT skills, particularly in Microsoft Office, and the ability to produce written documents of a good standard. o Experience in control and automation projects across several industries. o Excellent communication and interpersonal skills at all levels, with the ability to manage time and organize workload to meet deadlines.Qualifications/Experience We're looking for candidates with: Graduate-level education with a minimum of 6 years relevant experience in process control, safety, or automation systems/applications.
Apr 18, 2024
Full time
Senior Control Systems EngineerAs a Senior Control Systems Engineer with us, you will be an integral part of our team, contributing to the delivery of cutting-edge control system projects and playing a key role in our success. PackageWe offer more than just a job - we offer an adventure! Here's what you can look forward to: A competitive salary 25 Days Holidays plus Statutory Holidays - because even trailblazers need time to recharge! Pension - we've got your back today, tomorrow, and beyond. Private Health Care - your well-being is our top priority. Group Life Assurance - providing peace of mind for you and your loved ones. Group Income Protection - we've got you covered, rain or shine. Opportunity to progress your career - climb the ladder of success with us! And the cherry on top Free parking - because we believe you shouldn't have to pay to come to work! Responsibilities As a Senior Control Systems Engineer, you'll have the opportunity to: Work as part of & lead a project team in delivering cutting-edge control system projects. Produce essential project lifecycle documentation, from technical specifications to commissioning documentation Independently develop software and test procedures within project time scales - all while having fun doing it! Train and develop less experienced engineers within the business, becoming a leader and sharing knowledge and information. Interface with clients, subcontractors, suppliers, and customers, participating in design meetings, and independently managing time and workload to achieve objectives within project timescales. Take part in project development, commissioning, and troubleshooting in-house and on-site, including the potential for exciting project work both offshore and abroad. Required Skills To thrive in this role, you'll need:o Proven experience in developing PLC and SCADA software for a range of major manufacturers. o Good knowledge of communication protocols, fault finding, and network configurations. o Strong IT skills, particularly in Microsoft Office, and the ability to produce written documents of a good standard. o Experience in control and automation projects across several industries. o Excellent communication and interpersonal skills at all levels, with the ability to manage time and organize workload to meet deadlines.Qualifications/Experience We're looking for candidates with: Graduate-level education with a minimum of 6 years relevant experience in process control, safety, or automation systems/applications.
Rise Technical Recruitment Limited
Chalfont St. Giles, Buckinghamshire
Service Desk Technician Chalfont - Shift Rota basis £25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees. This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles, and studios. The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department, they are looking for an additional engineer to help support the team when someone goes on leave. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift-based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks. The ideal candidate will possess some background knowledge in IT this could be during an IT related degree, certifications or during work experience. Be looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy. The person: Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge Able to commute to Chalfont Grove by car, bike, or on foot. Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues. Undertake additional duties as required to contribute to the success of our service delivery team. Reference Number: BBBH223482 To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 18, 2024
Full time
Service Desk Technician Chalfont - Shift Rota basis £25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees. This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles, and studios. The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department, they are looking for an additional engineer to help support the team when someone goes on leave. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift-based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks. The ideal candidate will possess some background knowledge in IT this could be during an IT related degree, certifications or during work experience. Be looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy. The person: Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge Able to commute to Chalfont Grove by car, bike, or on foot. Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues. Undertake additional duties as required to contribute to the success of our service delivery team. Reference Number: BBBH223482 To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Employer description: FocusTechnology Solutions is an award-winning, IT Managed Service partner based in wigan, Lancashire supporting accountancy firms across the UK and Ireland. FTS boasts an outstanding client base, unrivalled customer retention and we strongly believe in the complete transparency of our services. We understand that 'trust' is a key component and work tirelessly to provide a level of service that allows our clients to trust us with the management and evolution of their network. FTS have built a client base of which they are fiercely proud and will continue to go the extra mile to maintain the highest possible levels of service. Overview: You will have the opportunity to gain valuable skills and experience as you complete a IT Azure Cloud Support Specialist - Level 3 Apprenticeship. The core purpose of this role is to deliver Best in Class customer service in line with contractual definitions and Golden KPI's. You will ensure the complete usage of all applications and processes to achieve the defined Focus Technology Solutions service delivery model. Main Responsibilities: KPI's: Maintain Best in Class Customer Service Delivery Maintain contractual service KPI's Maintain Focus Technology Solutions telephone standards to defined KPI's Utilise internal systems, process and procedures to defined standards Implement technical and professional services to the highest gross margin percentages possible within the defined scope Other duties include: will include but not be limited to: On the front line for our clients with technical requests over the phone and within our support system Troubleshooting of client machines/internet connections & Basic admin tasks Pre-configuration of hardware (Example desktop / Firewalls) ready for engineer visits. Full management of ticket requests within our systems Who are we looking for to join our team? Desired skills and qualities: Be enthusiastic and excited about technical topics and helping others Clear communicator over the phone and in-person Ability to multi-task when under pressure Always seeking to learn and increase your understanding of technology and business Enjoys celebrating the wins and socialising Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: 20 days holiday, plus bank holiday Paid gym membership Company wide events Further learning and progression available Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 18, 2024
Full time
Employer description: FocusTechnology Solutions is an award-winning, IT Managed Service partner based in wigan, Lancashire supporting accountancy firms across the UK and Ireland. FTS boasts an outstanding client base, unrivalled customer retention and we strongly believe in the complete transparency of our services. We understand that 'trust' is a key component and work tirelessly to provide a level of service that allows our clients to trust us with the management and evolution of their network. FTS have built a client base of which they are fiercely proud and will continue to go the extra mile to maintain the highest possible levels of service. Overview: You will have the opportunity to gain valuable skills and experience as you complete a IT Azure Cloud Support Specialist - Level 3 Apprenticeship. The core purpose of this role is to deliver Best in Class customer service in line with contractual definitions and Golden KPI's. You will ensure the complete usage of all applications and processes to achieve the defined Focus Technology Solutions service delivery model. Main Responsibilities: KPI's: Maintain Best in Class Customer Service Delivery Maintain contractual service KPI's Maintain Focus Technology Solutions telephone standards to defined KPI's Utilise internal systems, process and procedures to defined standards Implement technical and professional services to the highest gross margin percentages possible within the defined scope Other duties include: will include but not be limited to: On the front line for our clients with technical requests over the phone and within our support system Troubleshooting of client machines/internet connections & Basic admin tasks Pre-configuration of hardware (Example desktop / Firewalls) ready for engineer visits. Full management of ticket requests within our systems Who are we looking for to join our team? Desired skills and qualities: Be enthusiastic and excited about technical topics and helping others Clear communicator over the phone and in-person Ability to multi-task when under pressure Always seeking to learn and increase your understanding of technology and business Enjoys celebrating the wins and socialising Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: 20 days holiday, plus bank holiday Paid gym membership Company wide events Further learning and progression available Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Proximity Recruitment are searching for a CRM Developer (circa £30,000 + Bonus + Benefits) to join a thriving services business in Northampton. Reporting into a talented and supportive Senior CRM Developer this role would suit a graduate with experience in coding or 1st line support.The role is based in the office full-time so the successful candidate will need to be within commutable distance to Northampton.Responsibilities include: Handling and resolving general CRM and auxiliary systems support queries for the wider business. Forming a thorough understanding of existing system functionality including CRM Workflows, Functions and Schedules. Applying an understanding of the business processes when approaching development and support tasks. Handling and forwarding general IT queries in the business. The business utilises an external Managed Service Provider such that direct Networking support will not be required. Assisting the Senior CRM Developer when needed with development and support queries. Liaising with co-workers to assess and understand queries thoroughly before escalating to the CRM Developer (if required). Ensuring the day-to-day CRM processes are being executed and followed by users. Reviewing existing functionality and business processes to identify areas of improvement. Reviewing data analytics through reporting software to identify false/missing data trends. Setting up new users onto a variety of systems, this includes: Creating and managing users and permissions in the CRM, Telephony Service, Office 365 and any other third party applications as required. The successful candidate would be joining a fast-paced, high growth business moving to new, larger offices in Northampton and their CRM system is fundamental to their success. Please don't hesitate to apply for more details.
Apr 18, 2024
Full time
Proximity Recruitment are searching for a CRM Developer (circa £30,000 + Bonus + Benefits) to join a thriving services business in Northampton. Reporting into a talented and supportive Senior CRM Developer this role would suit a graduate with experience in coding or 1st line support.The role is based in the office full-time so the successful candidate will need to be within commutable distance to Northampton.Responsibilities include: Handling and resolving general CRM and auxiliary systems support queries for the wider business. Forming a thorough understanding of existing system functionality including CRM Workflows, Functions and Schedules. Applying an understanding of the business processes when approaching development and support tasks. Handling and forwarding general IT queries in the business. The business utilises an external Managed Service Provider such that direct Networking support will not be required. Assisting the Senior CRM Developer when needed with development and support queries. Liaising with co-workers to assess and understand queries thoroughly before escalating to the CRM Developer (if required). Ensuring the day-to-day CRM processes are being executed and followed by users. Reviewing existing functionality and business processes to identify areas of improvement. Reviewing data analytics through reporting software to identify false/missing data trends. Setting up new users onto a variety of systems, this includes: Creating and managing users and permissions in the CRM, Telephony Service, Office 365 and any other third party applications as required. The successful candidate would be joining a fast-paced, high growth business moving to new, larger offices in Northampton and their CRM system is fundamental to their success. Please don't hesitate to apply for more details.
Have you got a talent for producing content, and designs? You'll be writing compelling content for social media channels; and creating designs to grab people's attention. You'll get the chance to use your creative side. You will also be producing video content; for example, filming people at events. There will be loads of other things too; such as updating the website, and sending mass mailshots to members. The job is with a Trade Association that represents a specific industry sector; businesses in that industry, or individuals who work in it, can be members. The association will organise events, issue publications, and offer training. Plus lots of other activities aimed at improving knowledge, and promoting the industry in general. And this is what you'll be promoting. WHAT YOU'LL NEED You'll need some knowledge of social media for business; and some kind of design experience (from university is ok). Training is provided on everything else. In terms of degree type, something Media or Communications related would be ideal. Or perhaps Marketing, though there won't be too much focus on the strategic side. Knowledge of Adobe Creative Suite (InDesign, Photoshop, Illustrator, After Effects, Premier Pro) or similar is preferred. Though if you have used something like Canva that's ok. WHERE YOU'LL BE DOING IT The office is on the south-west side of Coventry. Also commutable from south-east Birmingham, and Leamington Spa.
Apr 18, 2024
Full time
Have you got a talent for producing content, and designs? You'll be writing compelling content for social media channels; and creating designs to grab people's attention. You'll get the chance to use your creative side. You will also be producing video content; for example, filming people at events. There will be loads of other things too; such as updating the website, and sending mass mailshots to members. The job is with a Trade Association that represents a specific industry sector; businesses in that industry, or individuals who work in it, can be members. The association will organise events, issue publications, and offer training. Plus lots of other activities aimed at improving knowledge, and promoting the industry in general. And this is what you'll be promoting. WHAT YOU'LL NEED You'll need some knowledge of social media for business; and some kind of design experience (from university is ok). Training is provided on everything else. In terms of degree type, something Media or Communications related would be ideal. Or perhaps Marketing, though there won't be too much focus on the strategic side. Knowledge of Adobe Creative Suite (InDesign, Photoshop, Illustrator, After Effects, Premier Pro) or similar is preferred. Though if you have used something like Canva that's ok. WHERE YOU'LL BE DOING IT The office is on the south-west side of Coventry. Also commutable from south-east Birmingham, and Leamington Spa.
Our client, a leading business in the IT Sector is seeking a Graduate IT Engineer to join their team on a full-time, permanent basis. Due to growth our client is looking to add a Graduate IT Engineer to their Help Desk team, where you will be joining a team of Engineers providing a high level of technical support to a broad range of clients. The ideal candidate will be Degree-educated in a relevant IT field, with a keen interest and passion for IT and Technology who is looking to progress their career within the sector. Due to the location of the office candidates will be required to have access to their own vehicle. Key Responsibilities: - Be the first point of contact for customers, providing a high level of technical support and customer service - Building relationships with clients and customers - Work towards SLAs in the team, ensuring targets are met within the company guidelines - Work through a range of 1st Line support tickets and queries from clients - Work on both day to day support tickets and project work for clients Key Experience: - Degree-educated in an IT discipline - Have a genuine and keen interest in IT - Researching IT in your own spare time, updating your knowledge whilst keeping updated with the latest tools and technologies - Previous experience in some form of customer-related role, where you have been required to provide a high level of customer service at all times This is the ideal opportunity for a Graduate IT Engineer to join a thriving business who are leaders within their field. You will be joining an experienced team of IT Engineers, working through a range of Help Desk tickets whilst also gaining experience in project work for a range of clients. As part of the role you will be supported with professional qualifications and will be provided with full training, with the opportunity to progress to 2nd and 3rd Line support in the future. CVs are being reviewed, so please apply now for immediate consideration.
Apr 18, 2024
Full time
Our client, a leading business in the IT Sector is seeking a Graduate IT Engineer to join their team on a full-time, permanent basis. Due to growth our client is looking to add a Graduate IT Engineer to their Help Desk team, where you will be joining a team of Engineers providing a high level of technical support to a broad range of clients. The ideal candidate will be Degree-educated in a relevant IT field, with a keen interest and passion for IT and Technology who is looking to progress their career within the sector. Due to the location of the office candidates will be required to have access to their own vehicle. Key Responsibilities: - Be the first point of contact for customers, providing a high level of technical support and customer service - Building relationships with clients and customers - Work towards SLAs in the team, ensuring targets are met within the company guidelines - Work through a range of 1st Line support tickets and queries from clients - Work on both day to day support tickets and project work for clients Key Experience: - Degree-educated in an IT discipline - Have a genuine and keen interest in IT - Researching IT in your own spare time, updating your knowledge whilst keeping updated with the latest tools and technologies - Previous experience in some form of customer-related role, where you have been required to provide a high level of customer service at all times This is the ideal opportunity for a Graduate IT Engineer to join a thriving business who are leaders within their field. You will be joining an experienced team of IT Engineers, working through a range of Help Desk tickets whilst also gaining experience in project work for a range of clients. As part of the role you will be supported with professional qualifications and will be provided with full training, with the opportunity to progress to 2nd and 3rd Line support in the future. CVs are being reviewed, so please apply now for immediate consideration.
Employer description: IMI Truflo Marine has been a specialist in the design and manufacture of high integrity valves, actuators and pressure reducing stations for critical nuclear and naval marine applications for over 50 years. Our products have an outstanding reputation for integrity and reliability in extreme applications, and we provide support through the life of a facility, from concept to decommissioning and disposal. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. The IT Apprentice will support the IT team in maintaining hardware, troubleshooting software issues, and ensuring network reliability. Responsibilities include assisting with system upgrades, providing end-user support, and collaborating on IT projects to enhance overall efficiency. This role offers valuable hands-on experience and the opportunity to develop technical skills in a dynamic manufacturing environment. Salary: £14,605.50 per annum. Key Responsibilities: End user support, which involves helping to identify, troubleshoot and resolve issues on all systems Monitor & update company helpdesk system, updating tickets and escalating priority tickets where required Set up, configuration & Installation of PC's and related IT equipment & Mobile phones Secure decommissioning of IT equipment Server and user administration. Active directory, SQL Server and O365 Mail Implement and maintain File and User security, permissions and Antivirus tools in line with IMI/CCI Security policy and Cyber Essentials - Plus best practice Monitor & Update Systems Helpdesk, provide and document solutions Create system specifications and end user documentation What we are looking for: Essential skills and qualities: You will be able to demonstrate a solid understanding of basic IT concepts Have the ability to solve basic technical issues Have a strong ability to communicate effectively with all stakeholders across the business Be able to provide excellent customer service, solving IT issues with a proactive approach Demonstrate the ability to work collaboratively within the IT team and across all departments within the business Have strong attention to detail when assessing technical issues, ensuring accuracy in all IT-realted tasks Demonstrate a proactive, can-do attitude to all tasks Embrace continuous learning, seeking opportunities for professional development while acquiring new skills relevant to IT Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: 25 days annual leave + 8 bank holidays Up to 8% matched pension contribution Health Cash plan 5x basic salary life assurance Cycle-to-work scheme Taste card Buy additional holiday (up to 5 days) Discounted fitness memberships Electric vehicle benefit Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 18, 2024
Full time
Employer description: IMI Truflo Marine has been a specialist in the design and manufacture of high integrity valves, actuators and pressure reducing stations for critical nuclear and naval marine applications for over 50 years. Our products have an outstanding reputation for integrity and reliability in extreme applications, and we provide support through the life of a facility, from concept to decommissioning and disposal. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. The IT Apprentice will support the IT team in maintaining hardware, troubleshooting software issues, and ensuring network reliability. Responsibilities include assisting with system upgrades, providing end-user support, and collaborating on IT projects to enhance overall efficiency. This role offers valuable hands-on experience and the opportunity to develop technical skills in a dynamic manufacturing environment. Salary: £14,605.50 per annum. Key Responsibilities: End user support, which involves helping to identify, troubleshoot and resolve issues on all systems Monitor & update company helpdesk system, updating tickets and escalating priority tickets where required Set up, configuration & Installation of PC's and related IT equipment & Mobile phones Secure decommissioning of IT equipment Server and user administration. Active directory, SQL Server and O365 Mail Implement and maintain File and User security, permissions and Antivirus tools in line with IMI/CCI Security policy and Cyber Essentials - Plus best practice Monitor & Update Systems Helpdesk, provide and document solutions Create system specifications and end user documentation What we are looking for: Essential skills and qualities: You will be able to demonstrate a solid understanding of basic IT concepts Have the ability to solve basic technical issues Have a strong ability to communicate effectively with all stakeholders across the business Be able to provide excellent customer service, solving IT issues with a proactive approach Demonstrate the ability to work collaboratively within the IT team and across all departments within the business Have strong attention to detail when assessing technical issues, ensuring accuracy in all IT-realted tasks Demonstrate a proactive, can-do attitude to all tasks Embrace continuous learning, seeking opportunities for professional development while acquiring new skills relevant to IT Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: 25 days annual leave + 8 bank holidays Up to 8% matched pension contribution Health Cash plan 5x basic salary life assurance Cycle-to-work scheme Taste card Buy additional holiday (up to 5 days) Discounted fitness memberships Electric vehicle benefit Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Graduate Support Consultants x15 £24,000- £27,000 plus excellent benefits Permanent Positions Wolverhampton Interviewing now to start in June 2022 Are you a Graduate with Accountancy / Finance / IT / Business or similar degree? Do you want to receive excellent training within a market leading sector? Have you got real life work experience in any industry? If you have answered YES to the questions above then we need to talk to you today! This is an excellent opportunity for a Finance and Accounting / Business Administration / Computing for Business / IT Graduate (other degrees will definitely be considered) looking for their first step into the world of IT Consultancy. You will be enthusiastic, confident, motivated and a problem solver. This company, which is in the top 50 companies to work for, is offering the chance to work in one of the best businesses in their industry. They will also be offering full onsite and offsite classroom training, whilst continually developing on the job skills. This training is fully funded and will provide fantastic earning potential as you develop into an experienced Consultant! The growing business is looking for 15 Graduate Software Support Consultants who will provide business support to customers Microsoft Dynamics Business Central systems. It is a junior role to start with but will progress usually within 2 to 4 years to a Consultant and therefore being able to deal with customers face to face is essential. At this stage, your earning potential can more than double! Training will be guided by your mentor using Microsoft provided self-study learning material, testing, onsite classroom training and on the job experience. Microsoft Certifications can be achieved within the relevant areas of functionality. Key Responsibilities: Answering and Logging calls and emails regarding system issues and assigning the correct priority, obtaining and logging the information needed Providing first line assistance that leads to the successful resolution of cases Working with second line support and the consulting/development teams to reproduce the issues and determine the cause then communicate the actions needed to allow speedy resolution. Communicating the status of outstanding cases and the plans for their resolution. Qualifications and skills required: Business / Finance / Accounting / Computing Science / Computing for Business / IT or other degree and you will have achieved 112 UKAS points at A level, with good grades in GCSE Maths and English 1. Basic accounting and common business practice knowledge 2. Problem solving/analytical mind 3. Great communication and customer handling skills 4. Ability to understand and learn software and processes quickly Start date is the 24th June 2024 and you must be available for the first 3 months to complete the initial training sessions. There will also be compulsory webinars and online tutorials to be completed prior to the start date. Hours of work are 37.5 Monday to Friday; 30 to 35 days annual leave plus other benefits including free parking, pension, free counselling sessions, discounted gym member plus, working in amazing offices, which include free soft drinks, table tennis, pool table, darts, foosball table, break out lounge and more!
Apr 18, 2024
Full time
Graduate Support Consultants x15 £24,000- £27,000 plus excellent benefits Permanent Positions Wolverhampton Interviewing now to start in June 2022 Are you a Graduate with Accountancy / Finance / IT / Business or similar degree? Do you want to receive excellent training within a market leading sector? Have you got real life work experience in any industry? If you have answered YES to the questions above then we need to talk to you today! This is an excellent opportunity for a Finance and Accounting / Business Administration / Computing for Business / IT Graduate (other degrees will definitely be considered) looking for their first step into the world of IT Consultancy. You will be enthusiastic, confident, motivated and a problem solver. This company, which is in the top 50 companies to work for, is offering the chance to work in one of the best businesses in their industry. They will also be offering full onsite and offsite classroom training, whilst continually developing on the job skills. This training is fully funded and will provide fantastic earning potential as you develop into an experienced Consultant! The growing business is looking for 15 Graduate Software Support Consultants who will provide business support to customers Microsoft Dynamics Business Central systems. It is a junior role to start with but will progress usually within 2 to 4 years to a Consultant and therefore being able to deal with customers face to face is essential. At this stage, your earning potential can more than double! Training will be guided by your mentor using Microsoft provided self-study learning material, testing, onsite classroom training and on the job experience. Microsoft Certifications can be achieved within the relevant areas of functionality. Key Responsibilities: Answering and Logging calls and emails regarding system issues and assigning the correct priority, obtaining and logging the information needed Providing first line assistance that leads to the successful resolution of cases Working with second line support and the consulting/development teams to reproduce the issues and determine the cause then communicate the actions needed to allow speedy resolution. Communicating the status of outstanding cases and the plans for their resolution. Qualifications and skills required: Business / Finance / Accounting / Computing Science / Computing for Business / IT or other degree and you will have achieved 112 UKAS points at A level, with good grades in GCSE Maths and English 1. Basic accounting and common business practice knowledge 2. Problem solving/analytical mind 3. Great communication and customer handling skills 4. Ability to understand and learn software and processes quickly Start date is the 24th June 2024 and you must be available for the first 3 months to complete the initial training sessions. There will also be compulsory webinars and online tutorials to be completed prior to the start date. Hours of work are 37.5 Monday to Friday; 30 to 35 days annual leave plus other benefits including free parking, pension, free counselling sessions, discounted gym member plus, working in amazing offices, which include free soft drinks, table tennis, pool table, darts, foosball table, break out lounge and more!
IT Support Analyst x 3 (ITIL/ITSM) x 2 - Hybrid - Swindon - Progression - FinTech - New! Salary: 36,000 + Excellent Package A leading organization in the FinTech Space requires a number of Graduate/Junior IT Support Analysts to join its fantastic growing team. Key Role Responsibilities: Responsible for the prevention of recurring incidents by determining true root cause, and driving implementation of corrective actions Follow-up on corrective actions & action items to ensure that all appropriate tasks are completed Record all known errors in the Known Errors database Partake in Post Incident reports for all Major Incidents to senior IT leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations with focus on Problem Management advantageous Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader growing rapidly in a unique space!
Apr 18, 2024
Full time
IT Support Analyst x 3 (ITIL/ITSM) x 2 - Hybrid - Swindon - Progression - FinTech - New! Salary: 36,000 + Excellent Package A leading organization in the FinTech Space requires a number of Graduate/Junior IT Support Analysts to join its fantastic growing team. Key Role Responsibilities: Responsible for the prevention of recurring incidents by determining true root cause, and driving implementation of corrective actions Follow-up on corrective actions & action items to ensure that all appropriate tasks are completed Record all known errors in the Known Errors database Partake in Post Incident reports for all Major Incidents to senior IT leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations with focus on Problem Management advantageous Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader growing rapidly in a unique space!
Graduate/Junior Software Support Engineer/Analyst x 2 - Swindon - FinTech - Training & Progression - New! Salary: 33,000 + Bonus, Benefits, Training & Progression A leading organization in the Wiltshire area requires a number of Graduate/Junior Software Support Engineers/Analysts to join its fantastic growing team. Ideal candidates will have the following: Computer Science or related degree Knowledge of SQL and/or Linux/Unix and/or Javascript advantageous Demonstratable experience of providing support Assisting in the development of high performing teams Demonstratable problem solving and ownership skills Benefits on offer: Additional 5% - 10% bonus (part company performance and part individual performance). 25 days holiday (plus option to buy/sell 5 days) Pension Scheme Life Insurance Income Protection scheme 75% Income Protection for life Subsidised gym membership Childcare Vouchers Structured and focussed training This is an excellent opportunity to join a leading organisation to grow, develop and progress. Please send CV for full job description and an informal chat.
Apr 18, 2024
Full time
Graduate/Junior Software Support Engineer/Analyst x 2 - Swindon - FinTech - Training & Progression - New! Salary: 33,000 + Bonus, Benefits, Training & Progression A leading organization in the Wiltshire area requires a number of Graduate/Junior Software Support Engineers/Analysts to join its fantastic growing team. Ideal candidates will have the following: Computer Science or related degree Knowledge of SQL and/or Linux/Unix and/or Javascript advantageous Demonstratable experience of providing support Assisting in the development of high performing teams Demonstratable problem solving and ownership skills Benefits on offer: Additional 5% - 10% bonus (part company performance and part individual performance). 25 days holiday (plus option to buy/sell 5 days) Pension Scheme Life Insurance Income Protection scheme 75% Income Protection for life Subsidised gym membership Childcare Vouchers Structured and focussed training This is an excellent opportunity to join a leading organisation to grow, develop and progress. Please send CV for full job description and an informal chat.
Our client is seeking a 1st Line Service Desk Engineer who will act as the first point of contact for IT-related queries from across their client base. You will have the following experience: Previous experience providing IT support. Exemplary customer service and problem-solving skills. Experience of administering and supporting the latest Microsoft technologies. Troubleshooting skills with Microsoft Office issues (2003 and onwards). The ability to build, configure, administer, and support all versions of Windows desktops. Knowledge of Active Directory, Remote Tools Group Policy, and DNS with an active interest in other networking services. Evidence of continued professional development. You will provide efficient and effective customer service to end-users and other stakeholders, act as the first point of contact for technical service requests, log and maintain chronological details throughout a service ticket lifecycle. provide 1st line diagnosis and resolution with a high level of first-time fixes, respond appropriately to more complex problems through escalation, prioritise and manage your workload to ensure client SLAs are met and create and maintain documentation. You will work alongside the rest of the support team, reporting into the Service Delivery Manager, supporting multiple clients. You will be given full training on every aspect of the role. This role would be ideal for a recent graduate (from an IT degree), who wants to pursue a career in IT, who lives preferably to Hanworth, Middlesex. Perhaps you have already completed a year or two in an IT Support role. The role will involve the following duties: Answering the phone and assigning tickets for jobs, triage service tickets via email to the senior team, attempt to resolve initial tickets if possible and identify any repeat issues/patterns Competencies - Skills Required A degree in Computer Science or equivalent A keen interest in IT and passionate to have a successful career in IT Any previous experience in an IT support role would be an advantage Knowledge of Office 365, Active Directory and VMware Demonstrated effective verbal and written communication skills High level of interpersonal skills and team skills Strong troubleshooting solving skills Able to build and maintain client relationships The ability to work well under pressure and unsupervised Experience in ITIL framework Logical thought processes and analysis techniques coupled with the ability to think outside the square Commitment to accuracy and precision with all outcomes Ability to travel when required The position is office based and from Monday - Friday, 8am - 530pm and on call shifts to be covered if required. Weybridge 25 -28K
Apr 18, 2024
Full time
Our client is seeking a 1st Line Service Desk Engineer who will act as the first point of contact for IT-related queries from across their client base. You will have the following experience: Previous experience providing IT support. Exemplary customer service and problem-solving skills. Experience of administering and supporting the latest Microsoft technologies. Troubleshooting skills with Microsoft Office issues (2003 and onwards). The ability to build, configure, administer, and support all versions of Windows desktops. Knowledge of Active Directory, Remote Tools Group Policy, and DNS with an active interest in other networking services. Evidence of continued professional development. You will provide efficient and effective customer service to end-users and other stakeholders, act as the first point of contact for technical service requests, log and maintain chronological details throughout a service ticket lifecycle. provide 1st line diagnosis and resolution with a high level of first-time fixes, respond appropriately to more complex problems through escalation, prioritise and manage your workload to ensure client SLAs are met and create and maintain documentation. You will work alongside the rest of the support team, reporting into the Service Delivery Manager, supporting multiple clients. You will be given full training on every aspect of the role. This role would be ideal for a recent graduate (from an IT degree), who wants to pursue a career in IT, who lives preferably to Hanworth, Middlesex. Perhaps you have already completed a year or two in an IT Support role. The role will involve the following duties: Answering the phone and assigning tickets for jobs, triage service tickets via email to the senior team, attempt to resolve initial tickets if possible and identify any repeat issues/patterns Competencies - Skills Required A degree in Computer Science or equivalent A keen interest in IT and passionate to have a successful career in IT Any previous experience in an IT support role would be an advantage Knowledge of Office 365, Active Directory and VMware Demonstrated effective verbal and written communication skills High level of interpersonal skills and team skills Strong troubleshooting solving skills Able to build and maintain client relationships The ability to work well under pressure and unsupervised Experience in ITIL framework Logical thought processes and analysis techniques coupled with the ability to think outside the square Commitment to accuracy and precision with all outcomes Ability to travel when required The position is office based and from Monday - Friday, 8am - 530pm and on call shifts to be covered if required. Weybridge 25 -28K
JOB AD: The role is for a Post doctorate level candidate with knowledge in one or more areas relevant to GPU Architecture research and development. The successful candidate will have the opportunity to be involved in a wide range of activities related to the ongoing development of GPU architecture, including, algorithm research, functional and low level modelling, architectural feature definition, specification and evaluation, compiler technologies and power and area optimisations. You should have a demonstrable understanding of one or more of rendering technologies, graphics pipelines, GPU architectures, GPU computing, modelling and simulation, ray tracing, or compiler technology. Key Responsibilities: General algorithm and architectural feature research Modelling and simulation Feature and micro-architecture implementation trade-off. Real-time graphics algorithms or shader program design and optimization to improve performance, save bandwidth and power Performance/Power Tuning Required: PhD in relevant discipline Demonstrable knowledge of at least one of, graphics APIs and pipelines, GPU architectures, GPU computing, modelling and simulation, ray tracing or compiler technologies Self-motivated, well organized and good team player Good verbal and writing communication skill, great coding skill Desired: Hands-on experience with one or more of the following technologies: Vulkan, OpenGLES, Metal, DirectX11 or 12 and/or OpenCL Knowledge NN technologies
Apr 18, 2024
Full time
JOB AD: The role is for a Post doctorate level candidate with knowledge in one or more areas relevant to GPU Architecture research and development. The successful candidate will have the opportunity to be involved in a wide range of activities related to the ongoing development of GPU architecture, including, algorithm research, functional and low level modelling, architectural feature definition, specification and evaluation, compiler technologies and power and area optimisations. You should have a demonstrable understanding of one or more of rendering technologies, graphics pipelines, GPU architectures, GPU computing, modelling and simulation, ray tracing, or compiler technology. Key Responsibilities: General algorithm and architectural feature research Modelling and simulation Feature and micro-architecture implementation trade-off. Real-time graphics algorithms or shader program design and optimization to improve performance, save bandwidth and power Performance/Power Tuning Required: PhD in relevant discipline Demonstrable knowledge of at least one of, graphics APIs and pipelines, GPU architectures, GPU computing, modelling and simulation, ray tracing or compiler technologies Self-motivated, well organized and good team player Good verbal and writing communication skill, great coding skill Desired: Hands-on experience with one or more of the following technologies: Vulkan, OpenGLES, Metal, DirectX11 or 12 and/or OpenCL Knowledge NN technologies
I am currently recruiting for a Graduate/Junior BA based in Wolverhampton/Birmingham - paying £30K/35K Responsibilities Acting as a customer proxy for the development team during the development cycle of specific products and features Analysing the new requirements from our clients and translating into requirements and tickets for our application developers Evolving EPICs and user stories through development reviews Develop an extensive knowledge of the core risk solved products and applications Support the Product Manager in aligning core customer requirements with the published product roadmap: developing mock ups - creation of test plans to support user stories - defining functional requirements Establish effective working relationships with the project team Support client workshops, document and clarifying requirements Customer satisfaction: at all times, keeping the client at the centre of what we do and making sure that client satisfaction is maintained so that they remain a client and act as an advocate for our product You must have the following skills Excellent attention to detail Experience of working with business teams An understanding and comprehensive knowledge of the general insurance market is highly desirable Strong verbal and written communication skills Understanding of the Agile methodology and experience of using solutions such as JIRA is an advantage Please contact Sarah Brown on / Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
Apr 18, 2024
Full time
I am currently recruiting for a Graduate/Junior BA based in Wolverhampton/Birmingham - paying £30K/35K Responsibilities Acting as a customer proxy for the development team during the development cycle of specific products and features Analysing the new requirements from our clients and translating into requirements and tickets for our application developers Evolving EPICs and user stories through development reviews Develop an extensive knowledge of the core risk solved products and applications Support the Product Manager in aligning core customer requirements with the published product roadmap: developing mock ups - creation of test plans to support user stories - defining functional requirements Establish effective working relationships with the project team Support client workshops, document and clarifying requirements Customer satisfaction: at all times, keeping the client at the centre of what we do and making sure that client satisfaction is maintained so that they remain a client and act as an advocate for our product You must have the following skills Excellent attention to detail Experience of working with business teams An understanding and comprehensive knowledge of the general insurance market is highly desirable Strong verbal and written communication skills Understanding of the Agile methodology and experience of using solutions such as JIRA is an advantage Please contact Sarah Brown on / Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
The successful candidate will work from home and their prime responsibility will be our sites in Scotland. There will be visits to sites within the rest of the UK for training, support and cover. The Safety systems typically consist of Radar, high power imagery as well as other safety transponder systems. The systems are PC based on a TCIP/IP network which includes WLAN networks with distances around 5KM. Typical duties will involve an element of electrical/electronic, mechanical and IT skills. So knowledge and or experience within any or as many of these areas would be advantageous. Experience working with Magnetron and Solid State X and S Band Radar and Systems up to 650kW would be highly desirable, although systems are typically 25kW (Magnetron). Electronic component fault finding and repairs skills would also be beneficial. Typical working week is an average of 35 hours. Attending preventative and reactive call-outs within agree contractual obligations. Sometimes call-outs might need to be answered around the customer requirements, which will involve some weekend and evening work. Comfortable working at heights on fixed, temporary and natural fixtures, and fit enough to perform climbing duties and passing an annual revalidation. We would welcome applications from candidates with recent experience in an electronics field based role whom can demonstrate their aptitude to learn (e.g. ex. Military). Also of consideration may be exceptional HNC/HND or other students/graduates that might want to consider this role with their existing studies or as a first role after recently completing their courses. Due to the nature of our typical clients, the applicant must be able to seek security clearance and therefore this position is only suitable for UK nationals. Transport essential, normally this is done be reimbursement of business mileage where your own vehicle is used. Candidates can join immediaetly or after they have served any notice period.
Apr 18, 2024
Full time
The successful candidate will work from home and their prime responsibility will be our sites in Scotland. There will be visits to sites within the rest of the UK for training, support and cover. The Safety systems typically consist of Radar, high power imagery as well as other safety transponder systems. The systems are PC based on a TCIP/IP network which includes WLAN networks with distances around 5KM. Typical duties will involve an element of electrical/electronic, mechanical and IT skills. So knowledge and or experience within any or as many of these areas would be advantageous. Experience working with Magnetron and Solid State X and S Band Radar and Systems up to 650kW would be highly desirable, although systems are typically 25kW (Magnetron). Electronic component fault finding and repairs skills would also be beneficial. Typical working week is an average of 35 hours. Attending preventative and reactive call-outs within agree contractual obligations. Sometimes call-outs might need to be answered around the customer requirements, which will involve some weekend and evening work. Comfortable working at heights on fixed, temporary and natural fixtures, and fit enough to perform climbing duties and passing an annual revalidation. We would welcome applications from candidates with recent experience in an electronics field based role whom can demonstrate their aptitude to learn (e.g. ex. Military). Also of consideration may be exceptional HNC/HND or other students/graduates that might want to consider this role with their existing studies or as a first role after recently completing their courses. Due to the nature of our typical clients, the applicant must be able to seek security clearance and therefore this position is only suitable for UK nationals. Transport essential, normally this is done be reimbursement of business mileage where your own vehicle is used. Candidates can join immediaetly or after they have served any notice period.
Service Desk Technician Chalfont - Shift Rota basis 25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees. This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles, and studios. The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department, they are looking for an additional engineer to help support the team when someone goes on leave. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift-based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks. The ideal candidate will possess some background knowledge in IT this could be during an IT related degree, certifications or during work experience. Be looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy. The person: Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge Able to commute to Chalfont Grove by car, bike, or on foot. Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues. Undertake additional duties as required to contribute to the success of our service delivery team. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 18, 2024
Full time
Service Desk Technician Chalfont - Shift Rota basis 25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees. This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles, and studios. The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department, they are looking for an additional engineer to help support the team when someone goes on leave. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift-based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks. The ideal candidate will possess some background knowledge in IT this could be during an IT related degree, certifications or during work experience. Be looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy. The person: Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge Able to commute to Chalfont Grove by car, bike, or on foot. Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues. Undertake additional duties as required to contribute to the success of our service delivery team. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
A well-established manufacturing company is seeking an accomplished Graduate IT Helpdesk Analyst to join its IT team based in Brentwood, Essex. Please note this role is office-based and will require regular travel between sites located in Essex. Within this role, you will work as part of a small high-performance IT team and be responsible for providing 1st-2nd-line support for all system and user issues. Working in a fast-paced, dynamic environment, you will provide an exceptional internal support service for a range of technologies. You will be responsible for troubleshooting issues and resolving where possible or escalating tickets to 3 rd line as needed with sufficient supporting information. You will also conduct routine IT administration and assist with IT project work. The ideal candidate will have experience in a 1 st line support role and will be a self-starter with excellent communication, organisation, and problem-solving skills. You will have demonstrable expertise supporting Windows 10, O365, and Active Directory, paired with general desktop support (PC hardware, telephones, etc). You will have a basic understanding of networking and any experience with VMware would be advantageous to your application. Holding a relevant degree or IT qualifications will be advantageous but by no means necessary. This is an excellent opportunity for an accomplished Graduate IT Helpdesk Analyst to develop their career within IT, with an organisation that offers an attractive range of benefits and has a clearly defined career path.
Apr 18, 2024
Full time
A well-established manufacturing company is seeking an accomplished Graduate IT Helpdesk Analyst to join its IT team based in Brentwood, Essex. Please note this role is office-based and will require regular travel between sites located in Essex. Within this role, you will work as part of a small high-performance IT team and be responsible for providing 1st-2nd-line support for all system and user issues. Working in a fast-paced, dynamic environment, you will provide an exceptional internal support service for a range of technologies. You will be responsible for troubleshooting issues and resolving where possible or escalating tickets to 3 rd line as needed with sufficient supporting information. You will also conduct routine IT administration and assist with IT project work. The ideal candidate will have experience in a 1 st line support role and will be a self-starter with excellent communication, organisation, and problem-solving skills. You will have demonstrable expertise supporting Windows 10, O365, and Active Directory, paired with general desktop support (PC hardware, telephones, etc). You will have a basic understanding of networking and any experience with VMware would be advantageous to your application. Holding a relevant degree or IT qualifications will be advantageous but by no means necessary. This is an excellent opportunity for an accomplished Graduate IT Helpdesk Analyst to develop their career within IT, with an organisation that offers an attractive range of benefits and has a clearly defined career path.
Project Manager _ Mandarin speaking _ minimum 5 years' experience Location: London Overall: Our client, a software company is looking for a talented and entrepreneurial team player to support and spearhead new and existing portfolios with main responsibilities on conducting industry research for product strategy, formulate business strategy, managing project timelines, collaborating with various teams, problem-solving to ensure the achievement and completion of projects. This role involves supporting or spearheading M&A projects in the emerging and EMEA markets, conducting industry research for product strategy, managing project timelines, and collaborating with various teams. The candidate should possess a bachelor's degree, excellent communication, in-depth research, and teamwork skills, and ideally have 5+ years' experience in project management or product strategy in highly regulated industries. Knowledge of intercultural skills with due diligence thought process as well as experience in private equity or VC projects are desirable. What you will do: Perform and assist in detailed analysis of portfolio projects. Major industries: Emerging technologies which include, ICT sector, gametech, Web 3.0-related, blockchain, AI and etc. Work on the initiation and product building of several projects in the emerging markets and EMEA market. Conduct research on relevant policies, market and industry trends, and competitive landscapes for product strategy, provide competitive research and insights, and drive our competitive strategy. Planning, scheduling, monitoring, and reporting on activities across multiple locations to deliver key project performance indicators efficiently. Work closely with adjacent functional groups such as Engineers, Product Management, Legal, Finance, and Operation. Monitor the progress of the portfolio companies' performance and development, maintain relationships with project teams and conduct in-depth reviews of post-investment projects. Lead half-yearly and annual planning (strategic, financial, people), which includes partnering with cross functional teams to determine corresponding goals and targets in an integrated and cohesive manner. Maintain a lean, effective management cadence for accountability and decision making, allowing the team to remain nimble and dynamic while setting up the business to meet and exceed plans. Partner closely with Finance and Analytics teams for P&L and KPI oversight, promptly calling out opportunity and risk areas to business leaders for decision making. Partner with our Data Analytics teams to build a deep understanding of our business and generate strategic insights and action plans that drive growth in both the core business as well as new verticals. Develop regular reporting to senior management at a company top level. Implement project supervision and compliance, immediately prompt risk warnings and propose solutions. Have strong interpersonal skills, a 'can-do' philosophy and be a collaborative member of the operations team. Work with co-investors/specialists to develop proposals for new and existing investments. Prepare documents for management committee meetings, and secure exits for portfolio companies. The ideal candidate: University degree or above, graduated from accounting, strategy, economics, finance, law, science and engineering, IT, product, and other related departments. Ideally have at least 5 years of experience in project management, product strategy or projects, finance, strategy, consulting, investment banking, leading within multi-disciplinary and diverse groups in a tech or highly regulated industry. Strong professional skills in research, due diligence, numerate and analytical. Prior experience in reading legal documents is desirable but not mandatory. Strong commercial and operational acumen as well as critical problem-solving skills, with independence and objective through process. Strong communication skills (both English and Chinese), prior experience in writing and preparing presentation papers, good in MS Excel and MS Powerpoint, and experience in presenting to internal senior management team and external parties. Prior experience working with various disciplines, experience, cultures, and strong interpersonal skills and to harmonise with peers, senior management, project players, and customers. Ability to build strong cross functional relationships and to engage with internal stakeholders of various levels. Possess leadership skills and able to lead a project and a team. Cooperate with irregular overseas business trips. A self-starter and entrepreneurial attitude with a willingness to commit to delivering the required results. A good team player. Project People is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Project Manager _ Mandarin speaking _ minimum 5 years' experience Location: London Overall: Our client, a software company is looking for a talented and entrepreneurial team player to support and spearhead new and existing portfolios with main responsibilities on conducting industry research for product strategy, formulate business strategy, managing project timelines, collaborating with various teams, problem-solving to ensure the achievement and completion of projects. This role involves supporting or spearheading M&A projects in the emerging and EMEA markets, conducting industry research for product strategy, managing project timelines, and collaborating with various teams. The candidate should possess a bachelor's degree, excellent communication, in-depth research, and teamwork skills, and ideally have 5+ years' experience in project management or product strategy in highly regulated industries. Knowledge of intercultural skills with due diligence thought process as well as experience in private equity or VC projects are desirable. What you will do: Perform and assist in detailed analysis of portfolio projects. Major industries: Emerging technologies which include, ICT sector, gametech, Web 3.0-related, blockchain, AI and etc. Work on the initiation and product building of several projects in the emerging markets and EMEA market. Conduct research on relevant policies, market and industry trends, and competitive landscapes for product strategy, provide competitive research and insights, and drive our competitive strategy. Planning, scheduling, monitoring, and reporting on activities across multiple locations to deliver key project performance indicators efficiently. Work closely with adjacent functional groups such as Engineers, Product Management, Legal, Finance, and Operation. Monitor the progress of the portfolio companies' performance and development, maintain relationships with project teams and conduct in-depth reviews of post-investment projects. Lead half-yearly and annual planning (strategic, financial, people), which includes partnering with cross functional teams to determine corresponding goals and targets in an integrated and cohesive manner. Maintain a lean, effective management cadence for accountability and decision making, allowing the team to remain nimble and dynamic while setting up the business to meet and exceed plans. Partner closely with Finance and Analytics teams for P&L and KPI oversight, promptly calling out opportunity and risk areas to business leaders for decision making. Partner with our Data Analytics teams to build a deep understanding of our business and generate strategic insights and action plans that drive growth in both the core business as well as new verticals. Develop regular reporting to senior management at a company top level. Implement project supervision and compliance, immediately prompt risk warnings and propose solutions. Have strong interpersonal skills, a 'can-do' philosophy and be a collaborative member of the operations team. Work with co-investors/specialists to develop proposals for new and existing investments. Prepare documents for management committee meetings, and secure exits for portfolio companies. The ideal candidate: University degree or above, graduated from accounting, strategy, economics, finance, law, science and engineering, IT, product, and other related departments. Ideally have at least 5 years of experience in project management, product strategy or projects, finance, strategy, consulting, investment banking, leading within multi-disciplinary and diverse groups in a tech or highly regulated industry. Strong professional skills in research, due diligence, numerate and analytical. Prior experience in reading legal documents is desirable but not mandatory. Strong commercial and operational acumen as well as critical problem-solving skills, with independence and objective through process. Strong communication skills (both English and Chinese), prior experience in writing and preparing presentation papers, good in MS Excel and MS Powerpoint, and experience in presenting to internal senior management team and external parties. Prior experience working with various disciplines, experience, cultures, and strong interpersonal skills and to harmonise with peers, senior management, project players, and customers. Ability to build strong cross functional relationships and to engage with internal stakeholders of various levels. Possess leadership skills and able to lead a project and a team. Cooperate with irregular overseas business trips. A self-starter and entrepreneurial attitude with a willingness to commit to delivering the required results. A good team player. Project People is acting as an Employment Agency in relation to this vacancy.