Job Title: IT Support Engineer Job type: Contract Duration: 12 months with extension possibilities Location: Greenwich - Onsite 5 days a week Day rate: £100.00to £130.00 per day inside IR35, depending on experienceWe are working with an exciting client who are currently looking for a 1st/2nd IT Support Engineer to help with their IT issues. As the 1st/2nd Line Engineer will be the only IT Engineer within the client site giving them exposure to a variety of technologies and Networking systems.You will be working alongside a Managed Service Provider, based at the client site. The 1st & 2nd Line IT Support Engineer will be given tasks to carry out from the Managed Service Provider and involved in projects but will be a direct contact for the school you will be supporting. Key Responsibilities - 1st/2nd Line IT Support Engineer: Manage and maintain the school's Office 365 and Google Suite accounts to ensure access to shared drives and groups. Upgrade the school's MIS system (SIMS/FMS) to improve data management and reporting. Provide classroom support for audio and visual equipment, including projectors and interactive screens. Manage printer usage with the PaperCut system. Maintain and replace hardware, including Windows PCs, Chromebooks, and iPads. Make basic VoIP changes, such as updating names and recording holiday messages. Escalate support tickets as needed and manage staff and student accounts Manage the deployment of IT devices throughout the school. Update and manage the school's IT contracts and licenses. Provide training and support to staff to improve their IT knowledge and usage. Report any IT infrastructure abuse to the relevant third party and the school contact. Essential Skills - 1st/2nd Line Support Engineer: Experience working in either a Google environment or Office 365, with basic troubleshooting experience, onboarding users, setting and removing licenses AV replacing TVs', Monitors, Projectors and troubleshooting sound issues Experience providing 1st line support Setting up and maintain hardware and devices Desirable Skills - 1st/2nd Line IT Support Engineer: Ability to breakdown technical terms to non-technical people Networking, routers, switches, Internet filtering systems and Firewalls Ability to work under pressure Basic VoIP support Experience providing support in an Educational environment If you are interested in this brilliant opportunity of becoming a 1st and 2nd IT Support Line Engineer that will allow you to enhance your skillset whilst working within an organisation that offer a range of growth opportunities, then apply and you will be contacted to discuss further.1st line / First Line / 1st/2nd Line / 2nd Line / Second Line / IT Technician / Desktop Support / ICT / IT Analyst / IT Support / Office 365 / O365 / Google workspace / Google Work Space / AV / Audio Visual / A/V / Networking / Routers / Switches / Internet filtering systems / Firewalls / Helpdesk Engineer / School / Education
Apr 18, 2024
Full time
Job Title: IT Support Engineer Job type: Contract Duration: 12 months with extension possibilities Location: Greenwich - Onsite 5 days a week Day rate: £100.00to £130.00 per day inside IR35, depending on experienceWe are working with an exciting client who are currently looking for a 1st/2nd IT Support Engineer to help with their IT issues. As the 1st/2nd Line Engineer will be the only IT Engineer within the client site giving them exposure to a variety of technologies and Networking systems.You will be working alongside a Managed Service Provider, based at the client site. The 1st & 2nd Line IT Support Engineer will be given tasks to carry out from the Managed Service Provider and involved in projects but will be a direct contact for the school you will be supporting. Key Responsibilities - 1st/2nd Line IT Support Engineer: Manage and maintain the school's Office 365 and Google Suite accounts to ensure access to shared drives and groups. Upgrade the school's MIS system (SIMS/FMS) to improve data management and reporting. Provide classroom support for audio and visual equipment, including projectors and interactive screens. Manage printer usage with the PaperCut system. Maintain and replace hardware, including Windows PCs, Chromebooks, and iPads. Make basic VoIP changes, such as updating names and recording holiday messages. Escalate support tickets as needed and manage staff and student accounts Manage the deployment of IT devices throughout the school. Update and manage the school's IT contracts and licenses. Provide training and support to staff to improve their IT knowledge and usage. Report any IT infrastructure abuse to the relevant third party and the school contact. Essential Skills - 1st/2nd Line Support Engineer: Experience working in either a Google environment or Office 365, with basic troubleshooting experience, onboarding users, setting and removing licenses AV replacing TVs', Monitors, Projectors and troubleshooting sound issues Experience providing 1st line support Setting up and maintain hardware and devices Desirable Skills - 1st/2nd Line IT Support Engineer: Ability to breakdown technical terms to non-technical people Networking, routers, switches, Internet filtering systems and Firewalls Ability to work under pressure Basic VoIP support Experience providing support in an Educational environment If you are interested in this brilliant opportunity of becoming a 1st and 2nd IT Support Line Engineer that will allow you to enhance your skillset whilst working within an organisation that offer a range of growth opportunities, then apply and you will be contacted to discuss further.1st line / First Line / 1st/2nd Line / 2nd Line / Second Line / IT Technician / Desktop Support / ICT / IT Analyst / IT Support / Office 365 / O365 / Google workspace / Google Work Space / AV / Audio Visual / A/V / Networking / Routers / Switches / Internet filtering systems / Firewalls / Helpdesk Engineer / School / Education
x3 newly created support roles where you'll be working in a customer facing environment. You will be a part of an organisation with a real cause for good and is nationally recognised. Location: You can be based anywhere in the UK as it's remote support. There are offices in London, Salford, Leicester, and Nottingham (and many more in the UK). Remuneration: £150 per day (inside IR35 - 6 month contract) Your role as a Desktop Support Analyst (x3): Providing high level of customer service support remotely as required. Ensuring that all tickets are logged and resolved in a timely and effective manner (according to defines SLAs). Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines. You'll gain exposure to Windows Server, AD, Office 365, and Microsoft Suite. Remote Support - Resolving tickets via ServiceNow Desktop Support - walk ups, fixes, meeting rooms and again generally just being pro-active. Ideally as a Desktop Support Analyst (x3): You'll be passionate about customer service and personable. Confident with support and eagerness to progress technical capabilities. You'll be keen to help with a customer first mindset. Sound interesting? Please do apply directly for more detail.
Apr 16, 2024
Full time
x3 newly created support roles where you'll be working in a customer facing environment. You will be a part of an organisation with a real cause for good and is nationally recognised. Location: You can be based anywhere in the UK as it's remote support. There are offices in London, Salford, Leicester, and Nottingham (and many more in the UK). Remuneration: £150 per day (inside IR35 - 6 month contract) Your role as a Desktop Support Analyst (x3): Providing high level of customer service support remotely as required. Ensuring that all tickets are logged and resolved in a timely and effective manner (according to defines SLAs). Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines. You'll gain exposure to Windows Server, AD, Office 365, and Microsoft Suite. Remote Support - Resolving tickets via ServiceNow Desktop Support - walk ups, fixes, meeting rooms and again generally just being pro-active. Ideally as a Desktop Support Analyst (x3): You'll be passionate about customer service and personable. Confident with support and eagerness to progress technical capabilities. You'll be keen to help with a customer first mindset. Sound interesting? Please do apply directly for more detail.
Opus Recruitment Solutions Ltd
Liverpool, Merseyside
Technical Support Analyst - 3 months - Liverpool A client of mine based in Liverpool is looking for a Technical Support Analyst on a 3 month engagement with a possibility to extend. Support and engage with local and wider teams to continuously improve the environment to ensure the delivery of a good customer service experience. They are offering up to £230 per day inside ir35, you are expected to be onsite 5 days a week in Liverpool. Key activities include Device Building and Setup, Resolving Technical Device Issues, Starter & Leavers processing and Asset Administration/Management and Reporting. Skills & Experience: Good understanding of best practice frameworks e.g., ITIL. The ability to understand standards and regulations and identify how this could impact IS Technical Services. Possesses a good knowledge of IT infrastructure (e.g., desktops, laptops etc). Has high quality oral communication and written skills. A good level of experience in a Technical Service or a similar role. Proven capability to work independently whilst managing and prioritising own workload. Reliable and flexible team player able to engage and work with other departments and functions. The client will be looking to hire ASAP, so if you want to apply through this AD or send your CV to
Apr 15, 2024
Full time
Technical Support Analyst - 3 months - Liverpool A client of mine based in Liverpool is looking for a Technical Support Analyst on a 3 month engagement with a possibility to extend. Support and engage with local and wider teams to continuously improve the environment to ensure the delivery of a good customer service experience. They are offering up to £230 per day inside ir35, you are expected to be onsite 5 days a week in Liverpool. Key activities include Device Building and Setup, Resolving Technical Device Issues, Starter & Leavers processing and Asset Administration/Management and Reporting. Skills & Experience: Good understanding of best practice frameworks e.g., ITIL. The ability to understand standards and regulations and identify how this could impact IS Technical Services. Possesses a good knowledge of IT infrastructure (e.g., desktops, laptops etc). Has high quality oral communication and written skills. A good level of experience in a Technical Service or a similar role. Proven capability to work independently whilst managing and prioritising own workload. Reliable and flexible team player able to engage and work with other departments and functions. The client will be looking to hire ASAP, so if you want to apply through this AD or send your CV to
Technical Support Analyst - 3 months - Liverpool A client of mine based in Liverpool is looking for a Technical Support Analyst on a 3 month engagement with a possibility to extend. Support and engage with local and wider teams to continuously improve the environment to ensure the delivery of a good customer service experience. They are offering up to 230 per day inside ir35, you are expected to be onsite 5 days a week in Liverpool. Key activities include Device Building and Setup, Resolving Technical Device Issues, Starter & Leavers processing and Asset Administration/Management and Reporting. Skills & Experience: Good understanding of best practice frameworks e.g., ITIL. The ability to understand standards and regulations and identify how this could impact IS Technical Services. Possesses a good knowledge of IT infrastructure (e.g., desktops, laptops etc). Has high quality oral communication and written skills. A good level of experience in a Technical Service or a similar role. Proven capability to work independently whilst managing and prioritising own workload. Reliable and flexible team player able to engage and work with other departments and functions. The client will be looking to hire ASAP, so if you want to apply through this AD or send your CV to (url removed)
Apr 15, 2024
Contractor
Technical Support Analyst - 3 months - Liverpool A client of mine based in Liverpool is looking for a Technical Support Analyst on a 3 month engagement with a possibility to extend. Support and engage with local and wider teams to continuously improve the environment to ensure the delivery of a good customer service experience. They are offering up to 230 per day inside ir35, you are expected to be onsite 5 days a week in Liverpool. Key activities include Device Building and Setup, Resolving Technical Device Issues, Starter & Leavers processing and Asset Administration/Management and Reporting. Skills & Experience: Good understanding of best practice frameworks e.g., ITIL. The ability to understand standards and regulations and identify how this could impact IS Technical Services. Possesses a good knowledge of IT infrastructure (e.g., desktops, laptops etc). Has high quality oral communication and written skills. A good level of experience in a Technical Service or a similar role. Proven capability to work independently whilst managing and prioritising own workload. Reliable and flexible team player able to engage and work with other departments and functions. The client will be looking to hire ASAP, so if you want to apply through this AD or send your CV to (url removed)
Inside IR35 Hybrid (2-3 days on site) 3 months initially Description: Our client require a Desktop Support/Service Desk Analyst with SOTI MDM experience to join them on a contract basis, supporting all aspects of their mobile devices and providing support for their service desk. Skills: SOTI MobiControl (Mobile Device Management software) O365 Microsoft Office Active Directory Job Title: Service Desk Analyst Location: Altrincham, UK Rate/Salary: .00 GBP Daily Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No. . Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Sep 23, 2022
Contractor
Inside IR35 Hybrid (2-3 days on site) 3 months initially Description: Our client require a Desktop Support/Service Desk Analyst with SOTI MDM experience to join them on a contract basis, supporting all aspects of their mobile devices and providing support for their service desk. Skills: SOTI MobiControl (Mobile Device Management software) O365 Microsoft Office Active Directory Job Title: Service Desk Analyst Location: Altrincham, UK Rate/Salary: .00 GBP Daily Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No. . Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Based in Cambridge, my client has a brand new requirement for an Desktop Support Analyst for an initial 3 months contract that is inside of IR35. Please note this role is 100% office based. Job Role - To provide first and second line IT support to all offices and assist the IT Director with various IT projects. Providing a pro-active service helping staff to resolve queries and providing information to users on the progress of outstanding support calls. Installing and configuring operating systems and software Maintaining the existing PCs and peripherals to agreed standards by performing upgrades and new installations, as well as carrying out routine procedures Reporting hardware faults to third party companies and if necessary returning hardware to third party companies for repair Skills The ideal candidate will have previous 1st/2nd line support experience and experience supporting in-house project teams. You will have previous experience supporting; Active Directory, MS Exchange, Windows Server, Citrix, Windows 7/10 & Office 2016/365. Working experience within a legal or professional services environment would be beneficial and any knowledge of legal applications.
Nov 04, 2021
Contractor
Based in Cambridge, my client has a brand new requirement for an Desktop Support Analyst for an initial 3 months contract that is inside of IR35. Please note this role is 100% office based. Job Role - To provide first and second line IT support to all offices and assist the IT Director with various IT projects. Providing a pro-active service helping staff to resolve queries and providing information to users on the progress of outstanding support calls. Installing and configuring operating systems and software Maintaining the existing PCs and peripherals to agreed standards by performing upgrades and new installations, as well as carrying out routine procedures Reporting hardware faults to third party companies and if necessary returning hardware to third party companies for repair Skills The ideal candidate will have previous 1st/2nd line support experience and experience supporting in-house project teams. You will have previous experience supporting; Active Directory, MS Exchange, Windows Server, Citrix, Windows 7/10 & Office 2016/365. Working experience within a legal or professional services environment would be beneficial and any knowledge of legal applications.
1st/2nd Line IT Support Analyst - Full time onsite - Inside IR35 To provide first and second line helpdesk support and advice to end users To prepare and maintain appropriate documentation. To administer the Computer Services helpdesk system, ensuring calls are logged and allocated to comply with service level agreements. To be responsible, under supervision, for maintenance and repair of workstations, computer peripherals and audio-visual equipment. To assist, when necessary, with the provision of cover in any of the Computer Services areas. To undertake such other reasonable duties as requested by the Computer Services Manager. To install and configure PC hardware, software and peripherals. Knowledge of the following will be helpful; Experience as a 1st and 2nd Line support Experience with Active Directory Experience with Windows10 Excellent customer service skill Excellent communication skills Previous experience in supporting Microsoft Desktop Operating Systems and application software Excellent system administration Hands-on experience with equipment - laptops, desktop and peripherals
Oct 02, 2021
Contractor
1st/2nd Line IT Support Analyst - Full time onsite - Inside IR35 To provide first and second line helpdesk support and advice to end users To prepare and maintain appropriate documentation. To administer the Computer Services helpdesk system, ensuring calls are logged and allocated to comply with service level agreements. To be responsible, under supervision, for maintenance and repair of workstations, computer peripherals and audio-visual equipment. To assist, when necessary, with the provision of cover in any of the Computer Services areas. To undertake such other reasonable duties as requested by the Computer Services Manager. To install and configure PC hardware, software and peripherals. Knowledge of the following will be helpful; Experience as a 1st and 2nd Line support Experience with Active Directory Experience with Windows10 Excellent customer service skill Excellent communication skills Previous experience in supporting Microsoft Desktop Operating Systems and application software Excellent system administration Hands-on experience with equipment - laptops, desktop and peripherals
La Fosse Associates are partnered with a client who are looking to recruit an Infrastructure Architect into their team. This role will be based in Birmingham and they're looking for 1-2 days a week in the office. £600-£700 per day, initial 6 month contract and inside IR35. The role will initially be mainly working networking and infrastructure area but may not be solely limited to that area. It will involve working closely with stakeholders, project managers, business analysts, suppliers, development teams and support teams to translate the business requirements into deliverable end to end solutions. Essential: At least 5 years working experience in one or multiple IT areas. Experience of developing cloud-hosted solutions and their associated security requirements. A self-motivated professional with personality and enthusiasm for delivering value to the firm. An ability to identify and own technical challenges and lead efforts to overcome these. Knowledge of project delivery cycles and frameworks. Understanding of Quality. Technology Experience: Project delivery cycles and methodologies such as Agile Designing of SAAS solutions Good Networking and infrastructure knowledge/background Microsoft Windows (Desktop and Server), Azure, SharePoint Online, Office 365 With a knowledge of and enthusiasm to learn more about new products.
Sep 15, 2021
Contractor
La Fosse Associates are partnered with a client who are looking to recruit an Infrastructure Architect into their team. This role will be based in Birmingham and they're looking for 1-2 days a week in the office. £600-£700 per day, initial 6 month contract and inside IR35. The role will initially be mainly working networking and infrastructure area but may not be solely limited to that area. It will involve working closely with stakeholders, project managers, business analysts, suppliers, development teams and support teams to translate the business requirements into deliverable end to end solutions. Essential: At least 5 years working experience in one or multiple IT areas. Experience of developing cloud-hosted solutions and their associated security requirements. A self-motivated professional with personality and enthusiasm for delivering value to the firm. An ability to identify and own technical challenges and lead efforts to overcome these. Knowledge of project delivery cycles and frameworks. Understanding of Quality. Technology Experience: Project delivery cycles and methodologies such as Agile Designing of SAAS solutions Good Networking and infrastructure knowledge/background Microsoft Windows (Desktop and Server), Azure, SharePoint Online, Office 365 With a knowledge of and enthusiasm to learn more about new products.