Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
ABOUT US The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
THE ROLE The Chief Technology Officer will lead the Digital Enablement team, responsible for the planning and delivery of our long-term technology strategy, which underpins delivery of the Trust’s broader strategic goals. You’ll be in the driving seat of our digital transformation through Microsoft Dynamics, Dataverse and beyond, and you’ll manage our technology operations and projects, mitigating risks and managing budgets, while looking for opportunities to improve what we do through technical solutions.
THE CANDIDATE With substantial experience of creating a high-performance culture that drives delivery whilst building collaboration, inclusion and continuous improvement, you’ll be an inspirational and compelling expert, with experience of leading change and transformation and an understanding of digital trends and technologies, and how these might relate to the Woodland Trust’s work and vision
You’ll be an experienced Enterprise Architect, able to support, coach, mentor and develop teams to embrace new ways of working and the adoption of new technologies. You’ll have detailed knowledge and hands on experience with the Microsoft Cloud Ecosystem, agile product development, and experience in driving innovation in partnership with internal colleagues and external consultants.
Our Organisational Nature enables us to better understand what it means to be part of the Woodland Trust, empowering us to make an impact, every day. We want you to be able to role model our values; ‘Grow Together’, ‘Focus’, ‘Explore’ and ‘Make it Count’ to ensure each of us plays our part in helping to protect, restore and create our woods and trees.
WHAT YOU CAN EXPECT There’s no other organisation like the Woodland Trust. Joining the team you will be making your contribution to tackling the nature and climate crisis. In return, we recognise and value our people. You'll have our full support, training and opportunities for professional development, along with a contributory pension, life assurance, good holiday allowance and the opportunity to work flexibly from home.
OUR COMMITMENT TO DIVERSITY & INCLUSION At the Woodland Trust, we want to reflect and represent the full richness of diversity in the UK. Fewer of our employees are Black, Asian or minority ethnic; disabled; from lower socio-economic backgrounds or under 25; so we are particularly keen to receive your application if you are from one or more of these groups. We can also discuss anything you may need to achieve your full potential at any stage of the process. We assess your application solely on your demonstrated suitability for the job. Nothing else.
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. If you are interested, we'd encourage you to submit your application as early as possible
Jun 05, 2023
Full time
ABOUT US The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
THE ROLE The Chief Technology Officer will lead the Digital Enablement team, responsible for the planning and delivery of our long-term technology strategy, which underpins delivery of the Trust’s broader strategic goals. You’ll be in the driving seat of our digital transformation through Microsoft Dynamics, Dataverse and beyond, and you’ll manage our technology operations and projects, mitigating risks and managing budgets, while looking for opportunities to improve what we do through technical solutions.
THE CANDIDATE With substantial experience of creating a high-performance culture that drives delivery whilst building collaboration, inclusion and continuous improvement, you’ll be an inspirational and compelling expert, with experience of leading change and transformation and an understanding of digital trends and technologies, and how these might relate to the Woodland Trust’s work and vision
You’ll be an experienced Enterprise Architect, able to support, coach, mentor and develop teams to embrace new ways of working and the adoption of new technologies. You’ll have detailed knowledge and hands on experience with the Microsoft Cloud Ecosystem, agile product development, and experience in driving innovation in partnership with internal colleagues and external consultants.
Our Organisational Nature enables us to better understand what it means to be part of the Woodland Trust, empowering us to make an impact, every day. We want you to be able to role model our values; ‘Grow Together’, ‘Focus’, ‘Explore’ and ‘Make it Count’ to ensure each of us plays our part in helping to protect, restore and create our woods and trees.
WHAT YOU CAN EXPECT There’s no other organisation like the Woodland Trust. Joining the team you will be making your contribution to tackling the nature and climate crisis. In return, we recognise and value our people. You'll have our full support, training and opportunities for professional development, along with a contributory pension, life assurance, good holiday allowance and the opportunity to work flexibly from home.
OUR COMMITMENT TO DIVERSITY & INCLUSION At the Woodland Trust, we want to reflect and represent the full richness of diversity in the UK. Fewer of our employees are Black, Asian or minority ethnic; disabled; from lower socio-economic backgrounds or under 25; so we are particularly keen to receive your application if you are from one or more of these groups. We can also discuss anything you may need to achieve your full potential at any stage of the process. We assess your application solely on your demonstrated suitability for the job. Nothing else.
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. If you are interested, we'd encourage you to submit your application as early as possible
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
CTP - Compliance & Assurance Officer
£45,192 to £49,280 plus a Location allowance of £1,721. You will receive £45,192 the band minimum. Progress to the band maximum of £49,280 will be via incremental progression.
Location: Across London
Take your place at the forefront of national security and public safety
Threats to the UK are always changing and evolving, especially when it comes to cyber security. Counter Terrorism Policing (CTP) plays a crucial role in keeping our country — and everyone in it — safe. In this role, you’ll be contributing to something that really matters as you make sure that officers and staff can continue to protect the UK.
From monitoring mailboxes to supporting accreditation and managing enquiries, you’ll be responsible for providing CT governing bodies with assurance that policies and procedures are adhered to.
It will see you supporting regions right across the CTP Network and establish local mechanisms to continually monitor and maintain compliance. This will involve IT related monitoring and audits, and it’ll also call on your ability to collate, interpret and evaluate information to produce detailed reports in a clear format. You’ll be producing high level reports for senior management on assurance activity and findings, and making recommendations for any areas that could be improved.
You’ll need initiative, drive, personal resilience and the motivation to deliver a high quality service. Your experience in the administration of security incidents will be key, as will your skills in collaboration and stakeholder engagement. Ideally, you’ll also have a background or qualification in cyber security, computing or information security.
You can be sure you’ll be among some of the best and brightest individuals around. You’ll also have the chance to learn new skills and be part of a team operating at the highest level of national responsibilities.
As well as this, you’ll enjoy benefits including substantial annual leave, Civil Service pension arrangements, interest free season ticket loans, flexible working conditions and more.
Vetting
This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.
Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.
Confidentiality Agreement
Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.
Our Employee Commitments
Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.
Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations’.
Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements and including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).
Counter Terrorism Policing recruitment is open to all, but we are keen to positively support those who are younger in service to join into our specialist environment.
Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process and a host of other information, that will help inform and support your application:
https://sscl-innovation.com/MPScandidatepack/
Click the apply now button below and start your career at the Met . Applications will be via a detailed CV and online application form.
Completed applications must be submitted by 10 January 2023.
We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.
As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.
Dec 13, 2022
Full time
CTP - Compliance & Assurance Officer
£45,192 to £49,280 plus a Location allowance of £1,721. You will receive £45,192 the band minimum. Progress to the band maximum of £49,280 will be via incremental progression.
Location: Across London
Take your place at the forefront of national security and public safety
Threats to the UK are always changing and evolving, especially when it comes to cyber security. Counter Terrorism Policing (CTP) plays a crucial role in keeping our country — and everyone in it — safe. In this role, you’ll be contributing to something that really matters as you make sure that officers and staff can continue to protect the UK.
From monitoring mailboxes to supporting accreditation and managing enquiries, you’ll be responsible for providing CT governing bodies with assurance that policies and procedures are adhered to.
It will see you supporting regions right across the CTP Network and establish local mechanisms to continually monitor and maintain compliance. This will involve IT related monitoring and audits, and it’ll also call on your ability to collate, interpret and evaluate information to produce detailed reports in a clear format. You’ll be producing high level reports for senior management on assurance activity and findings, and making recommendations for any areas that could be improved.
You’ll need initiative, drive, personal resilience and the motivation to deliver a high quality service. Your experience in the administration of security incidents will be key, as will your skills in collaboration and stakeholder engagement. Ideally, you’ll also have a background or qualification in cyber security, computing or information security.
You can be sure you’ll be among some of the best and brightest individuals around. You’ll also have the chance to learn new skills and be part of a team operating at the highest level of national responsibilities.
As well as this, you’ll enjoy benefits including substantial annual leave, Civil Service pension arrangements, interest free season ticket loans, flexible working conditions and more.
Vetting
This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.
Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.
Confidentiality Agreement
Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.
Our Employee Commitments
Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.
Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations’.
Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements and including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).
Counter Terrorism Policing recruitment is open to all, but we are keen to positively support those who are younger in service to join into our specialist environment.
Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process and a host of other information, that will help inform and support your application:
https://sscl-innovation.com/MPScandidatepack/
Click the apply now button below and start your career at the Met . Applications will be via a detailed CV and online application form.
Completed applications must be submitted by 10 January 2023.
We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.
As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.
An opportunity for an Application Support Specialist has arisen, to join a team of IT specialists who implement and maintain technology solutions which support the corporate and service objectives of both South Hams and West Devon Councils. Together, the team is responsible for all of the infrastructure, networking, application support and development, GIS, telephony, database administration and security.
We are looking to strengthen our team with a web developer who has php and Drupal experience to lead on a number of web related projects including rebuilding the Councils Intranet. There will also be an opportunity to develop front end forms and integrations using our Liberty Create Lo Code CRM and workflow platform. The potential also exists to develop your knowledge of .net, application support and database administration.
For an informal discussion please contact the Head of IT, Mike Ward at mike.ward@swdevon.gov.uk .
Sep 15, 2022
Full time
An opportunity for an Application Support Specialist has arisen, to join a team of IT specialists who implement and maintain technology solutions which support the corporate and service objectives of both South Hams and West Devon Councils. Together, the team is responsible for all of the infrastructure, networking, application support and development, GIS, telephony, database administration and security.
We are looking to strengthen our team with a web developer who has php and Drupal experience to lead on a number of web related projects including rebuilding the Councils Intranet. There will also be an opportunity to develop front end forms and integrations using our Liberty Create Lo Code CRM and workflow platform. The potential also exists to develop your knowledge of .net, application support and database administration.
For an informal discussion please contact the Head of IT, Mike Ward at mike.ward@swdevon.gov.uk .
An exciting opportunity has arisen to join the small Finance and Governance team at the well-loved local charity Hospiscare as Governance and Data Protection Officer In this role you'll play an important part in safeguarding the organisation's information. Your primary focus will be ensuring compliance with information management legislation and policies, assessing risks and implementing effective controls. You'll have technical understanding of data protection legislation, together with in-depth knowledge of cyber security principles and risk management. 22.5 hours/week, 3 days Monday to Friday, with the possibility of some hybrid working Hospiscare Band 6: £35,392 - £42,627 per annum pro rata What you'll do: Manage a range of Data Protection and Security processes and protocols to ensure that Hospiscare is compliant with its statutory responsibilities. Assist with the maintenance and development of the charity's Corporate Governance Framework and associated processes. Produce Hospiscare's annual Data Protection and Security (DPS) Toolkit submission Advise staff across the organisation and deliver training in relation to Data Protection and Security and GDPR. In return you'll work for an employer of choice in the region and enjoy benefits such as opportunities for further career development, a supportive and collaborative work environment, Employee Assistance Programme, cycle to work scheme, eye care vouchers, and much more. Full job description Closing date: Sunday 7 April 2024 Interviews: Friday 19 April 2024 Hospiscare is Disability Confident and a Mindful Employer which promotes equal opportunities for all and welcomes applications from all sections of the community regardless of sex, disability or any other protected characteristic.
Mar 29, 2024
Full time
An exciting opportunity has arisen to join the small Finance and Governance team at the well-loved local charity Hospiscare as Governance and Data Protection Officer In this role you'll play an important part in safeguarding the organisation's information. Your primary focus will be ensuring compliance with information management legislation and policies, assessing risks and implementing effective controls. You'll have technical understanding of data protection legislation, together with in-depth knowledge of cyber security principles and risk management. 22.5 hours/week, 3 days Monday to Friday, with the possibility of some hybrid working Hospiscare Band 6: £35,392 - £42,627 per annum pro rata What you'll do: Manage a range of Data Protection and Security processes and protocols to ensure that Hospiscare is compliant with its statutory responsibilities. Assist with the maintenance and development of the charity's Corporate Governance Framework and associated processes. Produce Hospiscare's annual Data Protection and Security (DPS) Toolkit submission Advise staff across the organisation and deliver training in relation to Data Protection and Security and GDPR. In return you'll work for an employer of choice in the region and enjoy benefits such as opportunities for further career development, a supportive and collaborative work environment, Employee Assistance Programme, cycle to work scheme, eye care vouchers, and much more. Full job description Closing date: Sunday 7 April 2024 Interviews: Friday 19 April 2024 Hospiscare is Disability Confident and a Mindful Employer which promotes equal opportunities for all and welcomes applications from all sections of the community regardless of sex, disability or any other protected characteristic.
Data & IT Officer Reporting to: Data & IT Manager Location: Office based with some flexibility for home working Hours: Part-time (minimum 21 hrs/week - up to 28 hrs/week) Salary: Up to £28,000 pro rata depending on experience Our client is a leading support charity with ambitious plans to increase our impact and expand our reach and engagement with key audiences. We are seeking a highly motivated individual with database experience, a knowledge of data protection and IT to support our growth and organisational aims. The purpose of his role, is to support the Data & IT Manager to ensure that the organisation's data is compliant with current legislation and to provide a high quality, compliant database service to the organisation. To support the Data and IT Manager to ensure a first-class IT and Telephony set up and support operation for the organisation . Key responsibilities Data responsibilities Data processing, including import/ export process between the database and website Database maintenance including data updates, cleansing, archiving and data correction Data selection for outgoing postal and email communications and liaison with external providers Train database users and support the induction process for new staff Query handling and support for all users Assist with managing the Telephony system Onboarding and exiting of users Processing asset management and acquisition Query handling and support for all users Act as the data and IT point of contact in the absence of the Data & IT Manager Any other duties as directed by and agreed with the line manager IT responsibilities General responsibilities Person specification Previous experience working with CRM databases Data processing experience Data management experience Knowledge of data protection First line IT support experience Proven administration, multi-tasking, prioritising, and organisational skills Intermediate to advanced Microsoft Office, particularly Excel Good analytical and quantitative skills High attention to detail Effective communication skills and ability to develop strong internal relationships Previous experience of developing and delivering training sessions If you are interested please apply today to be considered.
Mar 29, 2024
Full time
Data & IT Officer Reporting to: Data & IT Manager Location: Office based with some flexibility for home working Hours: Part-time (minimum 21 hrs/week - up to 28 hrs/week) Salary: Up to £28,000 pro rata depending on experience Our client is a leading support charity with ambitious plans to increase our impact and expand our reach and engagement with key audiences. We are seeking a highly motivated individual with database experience, a knowledge of data protection and IT to support our growth and organisational aims. The purpose of his role, is to support the Data & IT Manager to ensure that the organisation's data is compliant with current legislation and to provide a high quality, compliant database service to the organisation. To support the Data and IT Manager to ensure a first-class IT and Telephony set up and support operation for the organisation . Key responsibilities Data responsibilities Data processing, including import/ export process between the database and website Database maintenance including data updates, cleansing, archiving and data correction Data selection for outgoing postal and email communications and liaison with external providers Train database users and support the induction process for new staff Query handling and support for all users Assist with managing the Telephony system Onboarding and exiting of users Processing asset management and acquisition Query handling and support for all users Act as the data and IT point of contact in the absence of the Data & IT Manager Any other duties as directed by and agreed with the line manager IT responsibilities General responsibilities Person specification Previous experience working with CRM databases Data processing experience Data management experience Knowledge of data protection First line IT support experience Proven administration, multi-tasking, prioritising, and organisational skills Intermediate to advanced Microsoft Office, particularly Excel Good analytical and quantitative skills High attention to detail Effective communication skills and ability to develop strong internal relationships Previous experience of developing and delivering training sessions If you are interested please apply today to be considered.
Ritz Recruitment Ltd
Newcastle Upon Tyne, Tyne And Wear
VS475/03A ID Verification Officer Newcastle upon Tyne Hours: 36 hour week, either 9am - 5pm, 9.30am - 5.30pm or 10am - 6pm, Monday - Friday Salary: £23,919.00 - £26,577 per annum 30 days holiday plus bank holidays! Excellent pension Perk box employee discounts My client is a Regulatory Body based in Newcastle upon Tyne. Currently seeking an ID verification Office to join their team. You should be self motivated to work in this exciting hands on role. You will be meeting with overseas applicants who are wishing to join the register. The successful candidate will be responsible for carrying out a number of compliance checks on documentation and using their case management system to update and maintain records. This role would suit a candidate who has experience of checking and verifying documents, with excellent customer service and administrative skills. Other duties include: To facilitate and process all ID verification checks for applicants to the Register, ensuring high standards of security and attention to detail is always carried out. Act as the first point of contact on queries relating to ID and credential checking and security. Effective use of IT systems including security systems for verifying and authenticating identification and other documents. Use appropriate questioning/investigation techniques to probe apparent anomalies/queries. Maintain and enhance knowledge of ID fraud and developments in this area. Act as the 'super user' of the ID verification system acting as main point of contact for all queries relating to system usage. Write standard and non-standard letters, emails, file and telephone notes to internal and external stakeholders. Record information on Registration systems, ensuring the system is used in accordance with the user manual, data is accurate, up to date and according to Registration departmental standards. Provide statistical information for analysis where necessary. Assist in the training of colleagues within the team as and when its required. To undertake other functions within the registration directorate as applicable. The post holder is expected to be flexible. Communication is essential in this role. Communicating effectively and providing a professional and friendly service to applicants Manage difficult conversations in a professional manner To be considered for a possible interview, you must possess: Experience of working in a similar compliance admin role A strong administrative background with experience of checking and verifying documents Experience of working with current IT systems and have good Microsoft Office skills. Experience of working in a customer focused environment Excellent communication skills both verbally and written. A calm and conscientious manner Highly developed ability to pay close attention to detail. Excellent Customer Service and Interpersonal skills If this role sounds of interest and you would like to learn more please apply now! In the first instance please apply by forwarding your CV Please contact Vicky at our Manchester office Ritz recruitment - Employment Agency
Mar 29, 2024
Full time
VS475/03A ID Verification Officer Newcastle upon Tyne Hours: 36 hour week, either 9am - 5pm, 9.30am - 5.30pm or 10am - 6pm, Monday - Friday Salary: £23,919.00 - £26,577 per annum 30 days holiday plus bank holidays! Excellent pension Perk box employee discounts My client is a Regulatory Body based in Newcastle upon Tyne. Currently seeking an ID verification Office to join their team. You should be self motivated to work in this exciting hands on role. You will be meeting with overseas applicants who are wishing to join the register. The successful candidate will be responsible for carrying out a number of compliance checks on documentation and using their case management system to update and maintain records. This role would suit a candidate who has experience of checking and verifying documents, with excellent customer service and administrative skills. Other duties include: To facilitate and process all ID verification checks for applicants to the Register, ensuring high standards of security and attention to detail is always carried out. Act as the first point of contact on queries relating to ID and credential checking and security. Effective use of IT systems including security systems for verifying and authenticating identification and other documents. Use appropriate questioning/investigation techniques to probe apparent anomalies/queries. Maintain and enhance knowledge of ID fraud and developments in this area. Act as the 'super user' of the ID verification system acting as main point of contact for all queries relating to system usage. Write standard and non-standard letters, emails, file and telephone notes to internal and external stakeholders. Record information on Registration systems, ensuring the system is used in accordance with the user manual, data is accurate, up to date and according to Registration departmental standards. Provide statistical information for analysis where necessary. Assist in the training of colleagues within the team as and when its required. To undertake other functions within the registration directorate as applicable. The post holder is expected to be flexible. Communication is essential in this role. Communicating effectively and providing a professional and friendly service to applicants Manage difficult conversations in a professional manner To be considered for a possible interview, you must possess: Experience of working in a similar compliance admin role A strong administrative background with experience of checking and verifying documents Experience of working with current IT systems and have good Microsoft Office skills. Experience of working in a customer focused environment Excellent communication skills both verbally and written. A calm and conscientious manner Highly developed ability to pay close attention to detail. Excellent Customer Service and Interpersonal skills If this role sounds of interest and you would like to learn more please apply now! In the first instance please apply by forwarding your CV Please contact Vicky at our Manchester office Ritz recruitment - Employment Agency
Senior Business Intelligence Officer London, SW9 About Us Housing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services. Since 1934, we have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated.We are currently seeking a Senior Business Intelligence Officer to join us on a full-time, permanent basis. The Benefits - Salary of £45,000 per annum- 27 days' annual leave (pro rata)- Attractive pension scheme- Perkbox- Buying and selling annual leave- Health Shield- Season Ticket loan- Subsidised gym membership- Course FundingIf you are a talented professional with experience of leading change within an IT environment and a background in building performance management and KPI frameworks, this is an incredible opportunity to grow and develop with our transformative charity.In this challenging yet fulfilling role, you'll have the chance to act as a catalyst for positive change, allowing us to improve our efficiency and continue our transformative work.By developing a career in the charity sector, you'll discover a superb benefits package that is complimented by the knowledge that your expertise will enable us to support more women to rebuild their lives and get back on their feet.So, if you want to catalyse a fairer, better world, then apply today. The Role As a Senior Business Intelligence Officer, you will support our charity from a BI perspective, enhancing our culture and ways of working.Specifically, you will develop, manage and produce a Performance Management Framework whilst helping us form a structured, evidence-based culture. You will produce insights to drive improvements to our performance, offering business intelligence and KPI reports and dashboards.You will also advise and support the Executive and Management teams, working with the Head of IT and colleagues to focus on key business intelligence areas as efficiently as possible.Your role will also involve:- Developing data models and reports using PowerBI- Lead on benchmarking- Manage the development and delivery of BI reporting and dashboards- Generate summaries and specific dashboards for operational data- Align, synthesise and augment performance analytics- Assist in developing our data management strategy- Manage the relationship with external BI providers About You To be considered as a Senior Business Intelligence Officer, you will need:- Experience of leading change in an IT environment- Experience of building performance management and KPI frameworks- The ability to develop effective partnerships both internally and externally- Proven ability to develop, implement and manage strategies and plans aligned to key business objectives- Project management skills- A degree (or equivalent) in IT or a data-related fieldOther organisations may call this role Senior BI Analyst, Business Intelligence Analyst, BI Analyst, Business Process Analyst, Systems and Improvements Analyst, Senior Improvement Officer, or Senior Performance Officer.Webrecruit and Housing for Women are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you want to make a positive impact on countless lives as a Senior Business Intelligence Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Mar 29, 2024
Full time
Senior Business Intelligence Officer London, SW9 About Us Housing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services. Since 1934, we have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated.We are currently seeking a Senior Business Intelligence Officer to join us on a full-time, permanent basis. The Benefits - Salary of £45,000 per annum- 27 days' annual leave (pro rata)- Attractive pension scheme- Perkbox- Buying and selling annual leave- Health Shield- Season Ticket loan- Subsidised gym membership- Course FundingIf you are a talented professional with experience of leading change within an IT environment and a background in building performance management and KPI frameworks, this is an incredible opportunity to grow and develop with our transformative charity.In this challenging yet fulfilling role, you'll have the chance to act as a catalyst for positive change, allowing us to improve our efficiency and continue our transformative work.By developing a career in the charity sector, you'll discover a superb benefits package that is complimented by the knowledge that your expertise will enable us to support more women to rebuild their lives and get back on their feet.So, if you want to catalyse a fairer, better world, then apply today. The Role As a Senior Business Intelligence Officer, you will support our charity from a BI perspective, enhancing our culture and ways of working.Specifically, you will develop, manage and produce a Performance Management Framework whilst helping us form a structured, evidence-based culture. You will produce insights to drive improvements to our performance, offering business intelligence and KPI reports and dashboards.You will also advise and support the Executive and Management teams, working with the Head of IT and colleagues to focus on key business intelligence areas as efficiently as possible.Your role will also involve:- Developing data models and reports using PowerBI- Lead on benchmarking- Manage the development and delivery of BI reporting and dashboards- Generate summaries and specific dashboards for operational data- Align, synthesise and augment performance analytics- Assist in developing our data management strategy- Manage the relationship with external BI providers About You To be considered as a Senior Business Intelligence Officer, you will need:- Experience of leading change in an IT environment- Experience of building performance management and KPI frameworks- The ability to develop effective partnerships both internally and externally- Proven ability to develop, implement and manage strategies and plans aligned to key business objectives- Project management skills- A degree (or equivalent) in IT or a data-related fieldOther organisations may call this role Senior BI Analyst, Business Intelligence Analyst, BI Analyst, Business Process Analyst, Systems and Improvements Analyst, Senior Improvement Officer, or Senior Performance Officer.Webrecruit and Housing for Women are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you want to make a positive impact on countless lives as a Senior Business Intelligence Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Job Opportunity: Data Protection Officer with Compliance Line 2 Expertise Are you passionate about safeguarding data integrity and compliance within the dynamic realm of financial technology? Join our innovative fintech business as a Data Protection Officer (DPO) and play a pivotal role in ensuring the security and integrity of our data assets. About Us: My client are revolutionising the way financial services are delivered. With cutting-edge technology and a commitment to excellence, they empower individuals and businesses to thrive in the digital economy. As they continue to grow, we recognise the paramount importance of data protection and compliance, which is why they are seeking a dedicated professional to join our team. Role Overview: As a Data Protection Officer, you'll be responsible for overseeing all aspects of data protection and privacy compliance within their organisation. Your expertise in Compliance Line 2 will be instrumental in designing and implementing robust policies and procedures to ensure regulatory adherence and mitigate risks effectively. Key Responsibilities: Develop and maintain comprehensive data protection policies, protocols, and procedures in alignment with relevant regulations such as GDPR, CCPA, etc. Conduct regular audits and assessments to evaluate the effectiveness of existing data protection measures and identify areas for improvement. Provide guidance and support to internal stakeholders on data protection best practices and compliance requirements. Serve as the primary point of contact for data protection authorities, ensuring timely and transparent communication regarding data incidents and regulatory inquiries. Collaborate closely with cross-functional teams, including Legal, IT, and Compliance, to address data protection issues and drive continuous improvement initiatives. Stay abreast of emerging regulatory trends and industry developments to proactively adapt our data protection strategies and policies. Qualifications: Bachelor's degree in Law, Information Security, or related field; advanced certifications such as CIPP/E, CIPM, CIPT are highly desirable. Extensive experience (X+ years) in a similar role within the financial services industry, with a focus on Compliance Line 2 functions. In-depth knowledge of data protection laws and regulations, particularly GDPR and other relevant frameworks. Strong analytical skills and attention to detail, with the ability to interpret complex regulatory requirements and translate them into actionable strategies. Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization. Proven track record of driving compliance initiatives and implementing effective risk management practices.
Mar 29, 2024
Full time
Job Opportunity: Data Protection Officer with Compliance Line 2 Expertise Are you passionate about safeguarding data integrity and compliance within the dynamic realm of financial technology? Join our innovative fintech business as a Data Protection Officer (DPO) and play a pivotal role in ensuring the security and integrity of our data assets. About Us: My client are revolutionising the way financial services are delivered. With cutting-edge technology and a commitment to excellence, they empower individuals and businesses to thrive in the digital economy. As they continue to grow, we recognise the paramount importance of data protection and compliance, which is why they are seeking a dedicated professional to join our team. Role Overview: As a Data Protection Officer, you'll be responsible for overseeing all aspects of data protection and privacy compliance within their organisation. Your expertise in Compliance Line 2 will be instrumental in designing and implementing robust policies and procedures to ensure regulatory adherence and mitigate risks effectively. Key Responsibilities: Develop and maintain comprehensive data protection policies, protocols, and procedures in alignment with relevant regulations such as GDPR, CCPA, etc. Conduct regular audits and assessments to evaluate the effectiveness of existing data protection measures and identify areas for improvement. Provide guidance and support to internal stakeholders on data protection best practices and compliance requirements. Serve as the primary point of contact for data protection authorities, ensuring timely and transparent communication regarding data incidents and regulatory inquiries. Collaborate closely with cross-functional teams, including Legal, IT, and Compliance, to address data protection issues and drive continuous improvement initiatives. Stay abreast of emerging regulatory trends and industry developments to proactively adapt our data protection strategies and policies. Qualifications: Bachelor's degree in Law, Information Security, or related field; advanced certifications such as CIPP/E, CIPM, CIPT are highly desirable. Extensive experience (X+ years) in a similar role within the financial services industry, with a focus on Compliance Line 2 functions. In-depth knowledge of data protection laws and regulations, particularly GDPR and other relevant frameworks. Strong analytical skills and attention to detail, with the ability to interpret complex regulatory requirements and translate them into actionable strategies. Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization. Proven track record of driving compliance initiatives and implementing effective risk management practices.
Job Title: Technical Support Team Lead Location: Dalston, London Salary : £25,000 - £30,000 per annum Job Type: Full time, Permanent Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education. We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team. Assistive Solutions are a Disability Confident Employer. About the role: We are looking for a dynamic and enthusiastic individual to join our small team as a Team Lead for our Technical Support Team. Key Aspects of the role: Customer Technical Support Management Repairs Procedure Management Insurance Procedure Management Metrics Review Team Management Systems and Network Administration SOPs Review About you: The successful candidate will be the following: A Natural leader Customer centric and a have great level of customer service Team player - Able to work with and support other team members Well organised / Have good organisation and administrative skills Able to take initiative A Good communicator Benefits: 20 days leave plus bank holidays Office closure between Christmas and new year (not included in leave allocation) Equipment purchase at cost price Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of ; Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.
Mar 29, 2024
Full time
Job Title: Technical Support Team Lead Location: Dalston, London Salary : £25,000 - £30,000 per annum Job Type: Full time, Permanent Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education. We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team. Assistive Solutions are a Disability Confident Employer. About the role: We are looking for a dynamic and enthusiastic individual to join our small team as a Team Lead for our Technical Support Team. Key Aspects of the role: Customer Technical Support Management Repairs Procedure Management Insurance Procedure Management Metrics Review Team Management Systems and Network Administration SOPs Review About you: The successful candidate will be the following: A Natural leader Customer centric and a have great level of customer service Team player - Able to work with and support other team members Well organised / Have good organisation and administrative skills Able to take initiative A Good communicator Benefits: 20 days leave plus bank holidays Office closure between Christmas and new year (not included in leave allocation) Equipment purchase at cost price Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of ; Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.
Information Officer to work in North London Paying £16.35 per hr ref Full time hours on a temporary basis This role will involve: Have an understanding of Data Protection and information governance legislative framework and best practice. Identify potentially serious and/or complex issues, and refer these to the relevant social worker or team manager as relevant. To be a member of the team working on the Children and Young People's Service's response to statutory Subject Access Requests If you are interested in the role, please email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
Mar 29, 2024
Full time
Information Officer to work in North London Paying £16.35 per hr ref Full time hours on a temporary basis This role will involve: Have an understanding of Data Protection and information governance legislative framework and best practice. Identify potentially serious and/or complex issues, and refer these to the relevant social worker or team manager as relevant. To be a member of the team working on the Children and Young People's Service's response to statutory Subject Access Requests If you are interested in the role, please email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
Job Title: Technical Support Team Lead Location: Dalston, London Salary : 25,000 - 30,000 per annum Job Type: Full time, Permanent Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education. We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team. Assistive Solutions are a Disability Confident Employer. About the role: We are looking for a dynamic and enthusiastic individual to join our small team as a Team Lead for our Technical Support Team. Key Aspects of the role: Customer Technical Support Management Repairs Procedure Management Insurance Procedure Management Metrics Review Team Management Systems and Network Administration SOPs Review About you: The successful candidate will be the following: A Natural leader Customer centric and a have great level of customer service Team player - Able to work with and support other team members Well organised / Have good organisation and administrative skills Able to take initiative A Good communicator Benefits: 20 days leave plus bank holidays Office closure between Christmas and new year (not included in leave allocation) Equipment purchase at cost price Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of ; Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.
Mar 29, 2024
Full time
Job Title: Technical Support Team Lead Location: Dalston, London Salary : 25,000 - 30,000 per annum Job Type: Full time, Permanent Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education. We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team. Assistive Solutions are a Disability Confident Employer. About the role: We are looking for a dynamic and enthusiastic individual to join our small team as a Team Lead for our Technical Support Team. Key Aspects of the role: Customer Technical Support Management Repairs Procedure Management Insurance Procedure Management Metrics Review Team Management Systems and Network Administration SOPs Review About you: The successful candidate will be the following: A Natural leader Customer centric and a have great level of customer service Team player - Able to work with and support other team members Well organised / Have good organisation and administrative skills Able to take initiative A Good communicator Benefits: 20 days leave plus bank holidays Office closure between Christmas and new year (not included in leave allocation) Equipment purchase at cost price Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of ; Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.
About the role We are looking for an enthusiastic Business Support Officer to join a small team supporting the delivery of StreetScene's chargeable services. The role will require effective administration, inspection and enforcement of matters associated with the provision of beach huts across the district, sports pitch hire, memorial benches, boat registration, and allotments among other administrative duties such as updating the service's webpages and social media accounts. About you As a customer focused, experienced administrator with demonstrable experience of operating online booking systems, you will be methodical and organised and able to plan your often conflicting workload to meet deadlines. You will be competent in the use of Microsoft Office and capable of learning other IT applications. You will be adept at communicating with people at all levels, and able to build rapport and credibility quickly. If you have a passion for delivering a professional customer focused service, the skills to maximize income collection and the experience to build and maintain excellent working relations we would be delighted to hear from you. You will need to be able to visit sites throughout the district so a valid driving license and access to suitable transport are essential (reasonable adjustments may be possible according to the Equality Act). About us In return, you will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations. And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here. For more about working for East Devon District Council, visit For an informal discussion, please contact Vicki Saunders, StreetScene Office Manager on or email Closing date: 31 March 2024 at midnight. Interviews will be held during week commencing 15 April 2024. To apply, please click "Apply Now".
Mar 29, 2024
Full time
About the role We are looking for an enthusiastic Business Support Officer to join a small team supporting the delivery of StreetScene's chargeable services. The role will require effective administration, inspection and enforcement of matters associated with the provision of beach huts across the district, sports pitch hire, memorial benches, boat registration, and allotments among other administrative duties such as updating the service's webpages and social media accounts. About you As a customer focused, experienced administrator with demonstrable experience of operating online booking systems, you will be methodical and organised and able to plan your often conflicting workload to meet deadlines. You will be competent in the use of Microsoft Office and capable of learning other IT applications. You will be adept at communicating with people at all levels, and able to build rapport and credibility quickly. If you have a passion for delivering a professional customer focused service, the skills to maximize income collection and the experience to build and maintain excellent working relations we would be delighted to hear from you. You will need to be able to visit sites throughout the district so a valid driving license and access to suitable transport are essential (reasonable adjustments may be possible according to the Equality Act). About us In return, you will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations. And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here. For more about working for East Devon District Council, visit For an informal discussion, please contact Vicki Saunders, StreetScene Office Manager on or email Closing date: 31 March 2024 at midnight. Interviews will be held during week commencing 15 April 2024. To apply, please click "Apply Now".
2nd line Support Engineer Full Time, Permanent Up to 27,000 - 30,000 PA DOE + Benefits Wigston Leicester Heritage PS Talent Solutions are working on behalf of our client. Heritage PS Talent Solutions are excited to be recruiting for an experienced 2nd line Support Engineer to work with our well established IT client in Wigston Leicester on a full-time, permanent basis. Reporting directly to the Managing Director. Main duties of the 2nd line Support Engineer: Handling 1st/2nd line telephone calls and email support tickets from receipt to resolution across all client sites and work to a target of the first-time fix of all issues. Monitoring and updating the ServiceDesk ticketing system. Managing and supporting customer's IT - Infrastructure and services. Monitoring and maintaining Microsoft 365 infrastructure, Azure Active Directory, Teams, SharePoint, OneDrive and networks. Installing and configuring Desktop, Network and Operating systems, and Applications using good practice & procedures. Build and maintain strong client relationships through exceptional customer service. Work with the Information Security Officer in creating and adapting business rules, policies, and procedures, in line with ISO27001 Act as an escalation point for IT Support tickets, providing 3rd line or infrastructure support where required Listen attentively and ask the right questions to confidently diagnose and explain technical problems and solutions. Demonstrate a keen interest in delivering excellent technical support to clients and end-users. Maintain strong documentation skills. Configure and rollout equipment meticulously, conducting thorough testing. Exhibit strong organisational skills, multitasking abilities, and the ability to meet deadlines. Embrace our client's company mission, vision, and values, consistently delivering on them. Requirements of the 2nd line Support Engineer Previous experience in an IT support role, preferably within a Managed Service Provider setting. At least 3 years' experience in a technical hands-on and customer-facing role. Degree in a relevant field or equivalent years of experience. Demonstrated very good working experience with Microsoft 365 Cloud services, including MS Exchange, Intune, Device management, Azure AD and SharePoint. Demonstrated good working knowledge of Windows server OS (Apply online only), Exchange, Active Directory, multiple domain environment, DNS, DHCP and group policy. Demonstrated good knowledge of setting up routers, managed switches, and firewalls. Demonstrated good working knowledge of virtualisation technologies, VMware and Hyper-V. Excellent written and verbal communication skills coupled with strong documentation and organisational skills. Experience handling time-sensitive, pressure-intensive customer issues. Personal commitment to delivering the highest standards of work for clients. Benefits of the 2nd line Support Engineer: 20 days paid holiday per annum, in addition to Bank Holidays and your birthday as a holiday Pension scheme Private Health Care Blended training opportunities The opportunity to thrive in a growing company Heritage PS Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Heritage PS Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. Please note If this role is permanent, Heritage PS Talent Solutions is operating as the employment agency. If this job is a temporary role, Heritage PS Talent Solutions is operating as the employment business.
Mar 28, 2024
Full time
2nd line Support Engineer Full Time, Permanent Up to 27,000 - 30,000 PA DOE + Benefits Wigston Leicester Heritage PS Talent Solutions are working on behalf of our client. Heritage PS Talent Solutions are excited to be recruiting for an experienced 2nd line Support Engineer to work with our well established IT client in Wigston Leicester on a full-time, permanent basis. Reporting directly to the Managing Director. Main duties of the 2nd line Support Engineer: Handling 1st/2nd line telephone calls and email support tickets from receipt to resolution across all client sites and work to a target of the first-time fix of all issues. Monitoring and updating the ServiceDesk ticketing system. Managing and supporting customer's IT - Infrastructure and services. Monitoring and maintaining Microsoft 365 infrastructure, Azure Active Directory, Teams, SharePoint, OneDrive and networks. Installing and configuring Desktop, Network and Operating systems, and Applications using good practice & procedures. Build and maintain strong client relationships through exceptional customer service. Work with the Information Security Officer in creating and adapting business rules, policies, and procedures, in line with ISO27001 Act as an escalation point for IT Support tickets, providing 3rd line or infrastructure support where required Listen attentively and ask the right questions to confidently diagnose and explain technical problems and solutions. Demonstrate a keen interest in delivering excellent technical support to clients and end-users. Maintain strong documentation skills. Configure and rollout equipment meticulously, conducting thorough testing. Exhibit strong organisational skills, multitasking abilities, and the ability to meet deadlines. Embrace our client's company mission, vision, and values, consistently delivering on them. Requirements of the 2nd line Support Engineer Previous experience in an IT support role, preferably within a Managed Service Provider setting. At least 3 years' experience in a technical hands-on and customer-facing role. Degree in a relevant field or equivalent years of experience. Demonstrated very good working experience with Microsoft 365 Cloud services, including MS Exchange, Intune, Device management, Azure AD and SharePoint. Demonstrated good working knowledge of Windows server OS (Apply online only), Exchange, Active Directory, multiple domain environment, DNS, DHCP and group policy. Demonstrated good knowledge of setting up routers, managed switches, and firewalls. Demonstrated good working knowledge of virtualisation technologies, VMware and Hyper-V. Excellent written and verbal communication skills coupled with strong documentation and organisational skills. Experience handling time-sensitive, pressure-intensive customer issues. Personal commitment to delivering the highest standards of work for clients. Benefits of the 2nd line Support Engineer: 20 days paid holiday per annum, in addition to Bank Holidays and your birthday as a holiday Pension scheme Private Health Care Blended training opportunities The opportunity to thrive in a growing company Heritage PS Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Heritage PS Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. Please note If this role is permanent, Heritage PS Talent Solutions is operating as the employment agency. If this job is a temporary role, Heritage PS Talent Solutions is operating as the employment business.
A leading public sector organisation is looking for a Chief Information Security Officer to join their team. This is a great opportunity for someone looking to take the step into senior leadership. This position offers all of the responsibilities and day to day duties of a CISO, without the ultimate accountability into the board with the CIO working as a buffer between. You will be responsible for developing and implementing security policies and procedures, as well as ensuring compliance with relevant regulations and standards. You will also be responsible for managing a team of security professionals. Key Responsibilities: Develop and implement information security policies and procedures Ensure compliance with relevant regulations and standards Manage a team of security professionals Monitor and respond to security incidents Conduct regular security assessments and audits Develop and deliver security awareness training Stay up-to-date with the latest security trends and technologies Requirements: Significant experience within the information security field with relevant certification/ qualifications Experience in a leadership role Strong knowledge of security frameworks and standards (e.g., ISO 27001, NIST, Cyber Essentials, PSN) Excellent communication and interpersonal skills Ideally experience of working within or for a public sector organisation The position does offer hybrid working. Salary £65,891 per annum. Please get in touch with Kieran Fielding at Ark Search or apply if you'd like to hear more.
Mar 28, 2024
Full time
A leading public sector organisation is looking for a Chief Information Security Officer to join their team. This is a great opportunity for someone looking to take the step into senior leadership. This position offers all of the responsibilities and day to day duties of a CISO, without the ultimate accountability into the board with the CIO working as a buffer between. You will be responsible for developing and implementing security policies and procedures, as well as ensuring compliance with relevant regulations and standards. You will also be responsible for managing a team of security professionals. Key Responsibilities: Develop and implement information security policies and procedures Ensure compliance with relevant regulations and standards Manage a team of security professionals Monitor and respond to security incidents Conduct regular security assessments and audits Develop and deliver security awareness training Stay up-to-date with the latest security trends and technologies Requirements: Significant experience within the information security field with relevant certification/ qualifications Experience in a leadership role Strong knowledge of security frameworks and standards (e.g., ISO 27001, NIST, Cyber Essentials, PSN) Excellent communication and interpersonal skills Ideally experience of working within or for a public sector organisation The position does offer hybrid working. Salary £65,891 per annum. Please get in touch with Kieran Fielding at Ark Search or apply if you'd like to hear more.
Deputy Data Protection Officer Reading - Hybrid 2 days per week office based The Role: We are seeking a highly experienced Privacy Lawyer who is eager to embark on a new challenge and channel their passion for data protection in a dynamic and innovative environment. As a key member of this team the Data Protection and Privacy Officer (DDPO) will play a pivotal role in shaping and ensuring the organisation's compliance with UK data protection laws and regulations. Key Responsibilities: As the Data Protection and Privacy Officer, you will: Provide specialised, pragmatic, regulatory, and legal guidance to ensure the implementation of policies, processes, and controls aligned with UK data protection laws. Demonstrate a deep understanding and knowledge of UK data protection legislation and regulatory regimes, with a proven track record in the field (ISEB/CIPPE qualification is desirable). Offer compliance support for data protection, including conducting monitoring reviews and managing large customer data sets in a B2C environment, especially in the context of marketing activities. Apply Privacy by Design and Default principles, conduct Data Privacy Impact Assessments, and independently assess data breaches. Showcase strong communication and interpersonal skills, fostering relationships internally and externally, and effectively managing key stakeholders. Collaborate with various stakeholders, including Compliance, Legal, InfoSec, and other business units, to identify and implement legal and regulatory requirements related to data protection laws. Review and provide guidance on the development of compliance-related policies, procedures, processes, and controls, facilitating alignment with applicable laws and regulations. Support with Data Sharing Agreements (DSA) and contractual requirements. Collaborate with the Risk & Compliance team to provide comprehensive support to the business. Facilitate the identification, investigation, management, and resolution of compliance-related issues. Prepare relevant compliance reports to meet both internal and external regulatory requirements. Engage with front-line operational business teams to inform and advise on data protection obligations. Monitor compliance with UK-GDPR and other data protection laws, conducting internal data protection activities and compliance reviews. Ensure proper registration under the law and maintain an active article 30 register of processing activities, driving audit and data management processes. Manage data privacy breaches, identify root causes, implement mitigations, and monitor to prevent recurrence. Work closely with the business to embed data protection compliance into transformation programs. Oversee the subject access request process and individual rights, identifying and evaluating data processing activities. Key Requirements: Comfortable working under pressure, adaptable to ambiguity, and capable of managing multiple tasks simultaneously. Proven experience in the field of data protection, preferably with an ISEB/CIPPE qualification. Your subject matter experience and expertise will be crucial in your success, with a focus on compliance support and monitoring reviews. Previous experience in a B2C environment, particularly with large customer data sets and marketing. Strong understanding of UK data protection legislation and regulatory regimes. Demonstrable experience in Privacy by Design and Default, Data Privacy Impact Assessments, and managing data breaches. Excellent communication and interpersonal skills, with the ability to build and maintain relationships. Ability to work collaboratively, plan, organize, and prioritize activities to meet business objectives. If you are a passionate Data Protection professional and Privacy Lawyer seeking a new challenge and possess the skills and expertise outlined above. Apply now Project People is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Deputy Data Protection Officer Reading - Hybrid 2 days per week office based The Role: We are seeking a highly experienced Privacy Lawyer who is eager to embark on a new challenge and channel their passion for data protection in a dynamic and innovative environment. As a key member of this team the Data Protection and Privacy Officer (DDPO) will play a pivotal role in shaping and ensuring the organisation's compliance with UK data protection laws and regulations. Key Responsibilities: As the Data Protection and Privacy Officer, you will: Provide specialised, pragmatic, regulatory, and legal guidance to ensure the implementation of policies, processes, and controls aligned with UK data protection laws. Demonstrate a deep understanding and knowledge of UK data protection legislation and regulatory regimes, with a proven track record in the field (ISEB/CIPPE qualification is desirable). Offer compliance support for data protection, including conducting monitoring reviews and managing large customer data sets in a B2C environment, especially in the context of marketing activities. Apply Privacy by Design and Default principles, conduct Data Privacy Impact Assessments, and independently assess data breaches. Showcase strong communication and interpersonal skills, fostering relationships internally and externally, and effectively managing key stakeholders. Collaborate with various stakeholders, including Compliance, Legal, InfoSec, and other business units, to identify and implement legal and regulatory requirements related to data protection laws. Review and provide guidance on the development of compliance-related policies, procedures, processes, and controls, facilitating alignment with applicable laws and regulations. Support with Data Sharing Agreements (DSA) and contractual requirements. Collaborate with the Risk & Compliance team to provide comprehensive support to the business. Facilitate the identification, investigation, management, and resolution of compliance-related issues. Prepare relevant compliance reports to meet both internal and external regulatory requirements. Engage with front-line operational business teams to inform and advise on data protection obligations. Monitor compliance with UK-GDPR and other data protection laws, conducting internal data protection activities and compliance reviews. Ensure proper registration under the law and maintain an active article 30 register of processing activities, driving audit and data management processes. Manage data privacy breaches, identify root causes, implement mitigations, and monitor to prevent recurrence. Work closely with the business to embed data protection compliance into transformation programs. Oversee the subject access request process and individual rights, identifying and evaluating data processing activities. Key Requirements: Comfortable working under pressure, adaptable to ambiguity, and capable of managing multiple tasks simultaneously. Proven experience in the field of data protection, preferably with an ISEB/CIPPE qualification. Your subject matter experience and expertise will be crucial in your success, with a focus on compliance support and monitoring reviews. Previous experience in a B2C environment, particularly with large customer data sets and marketing. Strong understanding of UK data protection legislation and regulatory regimes. Demonstrable experience in Privacy by Design and Default, Data Privacy Impact Assessments, and managing data breaches. Excellent communication and interpersonal skills, with the ability to build and maintain relationships. Ability to work collaboratively, plan, organize, and prioritize activities to meet business objectives. If you are a passionate Data Protection professional and Privacy Lawyer seeking a new challenge and possess the skills and expertise outlined above. Apply now Project People is acting as an Employment Agency in relation to this vacancy.
Trust Payments has an exciting opportunity for a Technical Support Officer to join their team. Location: Bournemouth, UK Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. Technical Support Officer The Role: The Technical Support Officer will provide second-line assistance to our customers and partners. You will always practise excellent customer service, via multiple channels with a particular champion role to play regarding our new and growing product offering in the retail space. You will be accountable for initial investigation / resolution of technical issues, handling customer phone calls, integration tasks - and escalation to third line teams as required Technical Support Officer Key Responsibilities: - Managing support cases in the Zendesk tool both from email and phone - Assisting Trust Payment s customers & partners in the technical operation of their till systems, banking, and merchant services accounts - Assisting Trust Payment s customers during the integration of their website and/or retail payments equipment / functionalities - Dealing with customer escalations - Record details of enquiries, comments and details of action taken via the Zendesk tool - Liaising with banks and development partners - Contribute to meetings with the Technical Support team as required (on-going issues, team huddles) - Keep the Technical Support management team updated on support issues, and request assistance where needed - Contribute to the 24/7 support model on a rotational basis with the team - Taking on ad-hoc tasks when required - Comply with all legislation and codes of practice appropriate to the role - Comply with the Health and Safety at work Act (1974) and relevant directives in all activities. Technical Support Officer Experience & Qualifications: Essential: - 1+ years in a similar technical assistance orientated role - Dealing with customers on the phone and via email - Handling difficult situations over the phone with customers - Managing a busy workload in a fast-paced environment - Excellent typing skills and IT Skills including Microsoft Office (Excel, Word, and PowerPoint), Salesforce, DMS, Data handling and Record keeping - Information gathering, problem analysis and resolution - Able to articulate technical explanations in a non-technical way - Strong communicator able to communicate confidently with all levels of colleagues within the business - Experience of working in an ITIL environment Desirable: - Using Zendesk or similar ITSM tool - Assist function within the retail industry and/or payment services Technical Support Officer Key Skills: Essential: - Loves dealing with customers and is dedicated to delivering the best customer experience possible - Ability to build strong relationships with customers - Shows empathy towards customers - Able to demonstrate appropriate business acumen - Utilises effective problem-solving techniques during stressful situations - Able to adapt in a fast-paced environment - The ability to prioritise own workload - Works well under pressure and to tight timescales - Excellent team player with the skills and ability to build strong relationships with the team and stakeholders within the business at all levels - Ability to work unsupervised in an efficient manner applying integrity with discretion in dealing with customers - Ability to identify and contribute to opportunities/solutions for the company in a collaborative environment Desirable: - ITIL Foundation qualified - Javascript and/or PHP - Awareness of Payment system capabilities and features Technical Support Officer Benefits: - Opportunity to be part of a rapidly scaling and market-leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as internally qualified mental health first aiders - Family-friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience. To submit your CV for this exciting Technical Support Officer opportunity, please click Apply now!
Mar 28, 2024
Full time
Trust Payments has an exciting opportunity for a Technical Support Officer to join their team. Location: Bournemouth, UK Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. Technical Support Officer The Role: The Technical Support Officer will provide second-line assistance to our customers and partners. You will always practise excellent customer service, via multiple channels with a particular champion role to play regarding our new and growing product offering in the retail space. You will be accountable for initial investigation / resolution of technical issues, handling customer phone calls, integration tasks - and escalation to third line teams as required Technical Support Officer Key Responsibilities: - Managing support cases in the Zendesk tool both from email and phone - Assisting Trust Payment s customers & partners in the technical operation of their till systems, banking, and merchant services accounts - Assisting Trust Payment s customers during the integration of their website and/or retail payments equipment / functionalities - Dealing with customer escalations - Record details of enquiries, comments and details of action taken via the Zendesk tool - Liaising with banks and development partners - Contribute to meetings with the Technical Support team as required (on-going issues, team huddles) - Keep the Technical Support management team updated on support issues, and request assistance where needed - Contribute to the 24/7 support model on a rotational basis with the team - Taking on ad-hoc tasks when required - Comply with all legislation and codes of practice appropriate to the role - Comply with the Health and Safety at work Act (1974) and relevant directives in all activities. Technical Support Officer Experience & Qualifications: Essential: - 1+ years in a similar technical assistance orientated role - Dealing with customers on the phone and via email - Handling difficult situations over the phone with customers - Managing a busy workload in a fast-paced environment - Excellent typing skills and IT Skills including Microsoft Office (Excel, Word, and PowerPoint), Salesforce, DMS, Data handling and Record keeping - Information gathering, problem analysis and resolution - Able to articulate technical explanations in a non-technical way - Strong communicator able to communicate confidently with all levels of colleagues within the business - Experience of working in an ITIL environment Desirable: - Using Zendesk or similar ITSM tool - Assist function within the retail industry and/or payment services Technical Support Officer Key Skills: Essential: - Loves dealing with customers and is dedicated to delivering the best customer experience possible - Ability to build strong relationships with customers - Shows empathy towards customers - Able to demonstrate appropriate business acumen - Utilises effective problem-solving techniques during stressful situations - Able to adapt in a fast-paced environment - The ability to prioritise own workload - Works well under pressure and to tight timescales - Excellent team player with the skills and ability to build strong relationships with the team and stakeholders within the business at all levels - Ability to work unsupervised in an efficient manner applying integrity with discretion in dealing with customers - Ability to identify and contribute to opportunities/solutions for the company in a collaborative environment Desirable: - ITIL Foundation qualified - Javascript and/or PHP - Awareness of Payment system capabilities and features Technical Support Officer Benefits: - Opportunity to be part of a rapidly scaling and market-leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as internally qualified mental health first aiders - Family-friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience. To submit your CV for this exciting Technical Support Officer opportunity, please click Apply now!
Job Advert: Innovation Developer Company : Lincolnshire Police Location : HQ/Hybrid Introduction : Lincolnshire Police is seeking a highly skilled and innovative individual to join our Digital Innovation team as an Innovation Developer. This temporary position offers an exciting opportunity to work within our Digital and Data Solutions Directorate, contributing to the development and implementation of cutting-edge solutions to enhance operational efficiency and service delivery. If you have a passion for technology, a drive for innovation, and the ability to transform technical requirements into practical solutions, we encourage you to apply! Job Purpose and Scope : As an Innovation Developer, you will be responsible for coding, developing, and configuring applications within a Microsoft Azure platform environment. Your role will involve collaborating closely with stakeholders to understand their requirements, analysing content needs, and recommending solutions within specified timeframes. Additionally, you will play a key role in scoping out potential Microsoft 365 developments, focusing on automating and integrating various Microsoft Teams, SharePoint, and Power Platform functionalities. Core Work Areas : Configuring business SharePoint online systems to specified Force-wide requirements. Managing permissions and migration activities from older sites and shared drives into M365 solutions. Developing new web components using XML, .NET, SQL, C#, JavaScript, HTML, and low code/no code systems. Designing, coding, and implementing scalable applications. Extending M365 functionality using workflow, forms, web parts, Power Apps, MS Teams, M365 apps, and SharePoint. Testing and debugging code. Maintaining and updating SharePoint applications for the Force. Analysing and optimising business and technical processes. Using appropriate software development kits (SDKs) and tooling. Using SharePoint framework development tools and libraries. Providing technical support and knowledge sharing on .Net, Power Platform, Web API, and Microsoft capabilities. Analysing and resolving complex service queries. Undertaking analysis of business requirements and maintaining a focus on delivery priorities using agile methodologies. Providing technical input for application development activities, including designing integrations and proposing technical development procedures and standards. Maintaining information systems used across the police force. Designing, building, and testing solutions using the Microsoft Power Platform. Supporting the deployment of Power Apps from various sources. Enabling officers and staff across the Force to use solutions effectively. Supporting the development of the change management process. Providing technical support and analysing error trends to minimise downtime. Contact Details : To apply for this role, please submit your CV and cover letter to (url removed). For any inquiries, please contact Lewis Ashcroft at (phone number removed)
Mar 28, 2024
Contractor
Job Advert: Innovation Developer Company : Lincolnshire Police Location : HQ/Hybrid Introduction : Lincolnshire Police is seeking a highly skilled and innovative individual to join our Digital Innovation team as an Innovation Developer. This temporary position offers an exciting opportunity to work within our Digital and Data Solutions Directorate, contributing to the development and implementation of cutting-edge solutions to enhance operational efficiency and service delivery. If you have a passion for technology, a drive for innovation, and the ability to transform technical requirements into practical solutions, we encourage you to apply! Job Purpose and Scope : As an Innovation Developer, you will be responsible for coding, developing, and configuring applications within a Microsoft Azure platform environment. Your role will involve collaborating closely with stakeholders to understand their requirements, analysing content needs, and recommending solutions within specified timeframes. Additionally, you will play a key role in scoping out potential Microsoft 365 developments, focusing on automating and integrating various Microsoft Teams, SharePoint, and Power Platform functionalities. Core Work Areas : Configuring business SharePoint online systems to specified Force-wide requirements. Managing permissions and migration activities from older sites and shared drives into M365 solutions. Developing new web components using XML, .NET, SQL, C#, JavaScript, HTML, and low code/no code systems. Designing, coding, and implementing scalable applications. Extending M365 functionality using workflow, forms, web parts, Power Apps, MS Teams, M365 apps, and SharePoint. Testing and debugging code. Maintaining and updating SharePoint applications for the Force. Analysing and optimising business and technical processes. Using appropriate software development kits (SDKs) and tooling. Using SharePoint framework development tools and libraries. Providing technical support and knowledge sharing on .Net, Power Platform, Web API, and Microsoft capabilities. Analysing and resolving complex service queries. Undertaking analysis of business requirements and maintaining a focus on delivery priorities using agile methodologies. Providing technical input for application development activities, including designing integrations and proposing technical development procedures and standards. Maintaining information systems used across the police force. Designing, building, and testing solutions using the Microsoft Power Platform. Supporting the deployment of Power Apps from various sources. Enabling officers and staff across the Force to use solutions effectively. Supporting the development of the change management process. Providing technical support and analysing error trends to minimise downtime. Contact Details : To apply for this role, please submit your CV and cover letter to (url removed). For any inquiries, please contact Lewis Ashcroft at (phone number removed)