Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
Mar 27, 2023
Full time
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Are you currently working in the IT/Tech Industry and want to utilise your skills? Are you looking for a role where you can add value and progress your career? If the answer is yes! Then this may be the role for you: Job Title: First Line Support - Service Desk Analyst My client is a leading global technology solutions provider, delivering operational excellence and industry-standard practices across various sectors. With over 25 years of expertise, their commitment has made them a trusted partner for clients worldwide. Located in York, they prioritise building strong relationships and fostering a positive work environment. This position involves owning, assessing, and directing user queries and technical incidents for internal and external customers. The role requires integration into the internal IT processes and support across all divisions to ensure service excellence and customer success. Responsibilities: Handle first and second level user queries for both internal and external customers. Proactively monitor systems and equipment status. Manage and prioritise incidents effectively, utilising incident management best practices. Provide support via phone, email, or remote assistance. Collaborate with other divisions to expedite issue resolution. Assist in producing customer reports with relevant information. Desirable requirements: Technical experience in operating systems (Microsoft Windows), Active Directory, Mimecast, Microsoft Office tools, Microsoft Teams & SharePoint, laptop maintenance, and security services. Familiarity with technology brands such as Dell, Cisco, HP, and NetApp. Proficiency in Microsoft Word, Excel, and PowerPoint. Experience in data center technologies. Familiarity with Service Desk tools such as ServiceNow. Mandatory requirements: Previous IT working background. Excellent customer focus and communication skills. Strong analytical capabilities. Ability to work independently and in a team. Possession of a full driving license. Ability to work from the office in York 5 days per week. If this sounds like you, then please contact Natalie on (phone number removed) or (url removed)
Apr 19, 2024
Full time
Are you currently working in the IT/Tech Industry and want to utilise your skills? Are you looking for a role where you can add value and progress your career? If the answer is yes! Then this may be the role for you: Job Title: First Line Support - Service Desk Analyst My client is a leading global technology solutions provider, delivering operational excellence and industry-standard practices across various sectors. With over 25 years of expertise, their commitment has made them a trusted partner for clients worldwide. Located in York, they prioritise building strong relationships and fostering a positive work environment. This position involves owning, assessing, and directing user queries and technical incidents for internal and external customers. The role requires integration into the internal IT processes and support across all divisions to ensure service excellence and customer success. Responsibilities: Handle first and second level user queries for both internal and external customers. Proactively monitor systems and equipment status. Manage and prioritise incidents effectively, utilising incident management best practices. Provide support via phone, email, or remote assistance. Collaborate with other divisions to expedite issue resolution. Assist in producing customer reports with relevant information. Desirable requirements: Technical experience in operating systems (Microsoft Windows), Active Directory, Mimecast, Microsoft Office tools, Microsoft Teams & SharePoint, laptop maintenance, and security services. Familiarity with technology brands such as Dell, Cisco, HP, and NetApp. Proficiency in Microsoft Word, Excel, and PowerPoint. Experience in data center technologies. Familiarity with Service Desk tools such as ServiceNow. Mandatory requirements: Previous IT working background. Excellent customer focus and communication skills. Strong analytical capabilities. Ability to work independently and in a team. Possession of a full driving license. Ability to work from the office in York 5 days per week. If this sounds like you, then please contact Natalie on (phone number removed) or (url removed)
Location: Gloucester (hybrid and remote options available) Job Type: Temporary Duration of booking: Expected to be ongoing. Proposed start date: ASAP Pay Rates: Up to£26 per hour Umbrella or £23 per hour PAYE inclusive of holidaypay Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am - 5pm Sector: Healthcare Based: Office / Hospital Skills Knowledge and Experience Expert technical specialist knowledge of ESR or similar system. Demonstrable relational advanced database experience and skills including extraction, manipulation and presentation of complex data etc. Expert skills in the use of data extraction from ESR or similar system, including the tailoring of unique reports using ESR BI and PC applications such as Excel, Publisher, Word and Access, using skills at an advanced level of expertise. Experience of managing and leading staff. Experience of working in the NHS and an understanding of the current issues facing the NHS relating to workforce challenges. Minimum of 3 years' experience of working within information analysis. Experience in high level analysis, interpretation and resolving highly complex statistical/ information problems and presenting this in a manner that all audiences can understand. Key Responsibilities Apply expert analytical skills to progress workforce development plans in conjunction with Organisational leaders and project leads, with regular proactive dialogue to determine trends areas of focus to assist with planning and development of service Carry out on a continual basis research into workforce information and apply the learning from this research to develop more effective workforce information analysis and to support information developments. e.g. automation and presentation of reports, delivery of national standards etc. Analyse, interpret and resolve highly complex statistical/ information problems where there may be no precedent and where other leading opinions may conflict. To present complex analysis, investigation, recommendations and clearly identify any recommendations/considerations/limitations in the form of written reports or presentations to the service or stakeholder audiences. To utilise modelling and forecasting techniques to predict future trend and/or demand requirements and present findings back to the services or stakeholders. To reduce duplication and streamline reports, using advanced software that will enable the recipient to easily understand the data. To provide a specialist analytical perspective and escalate emerging themes and issues established from data. To utilise data manipulation, statistical, interpretative and analytical skills to achieve consolidated and consistent outputs. Critically analyse complex data and flag data irregularities and inconsistencies to management. Delve into known data irregularities to clarify understanding and resolve issues where possible Co-ordinate regular audits of data quality and develop/ improve methodologies for the analysis and/ or interpretation of data. Prepare workforce related reports and returns as required by the NHS organisations including local, system, regional and national returns. Work with HR professionals and line managers to ensure processes associated with workforce information and management are followed and kept under review depending upon the needs of systems and policies. More widely, to develop and maintain good communication and relationships with Divisional leads and end users Establish and maintain appropriate audit of data held within the HR systems and maintain data validation and update routines to ensure data that is held is usable, valid and meets any statutory requirements. Ensure that all staff input data accurately, diligently maintained and in a timely manner. Responsible for providing expert advice to stakeholders to design specifications for data collection and dissemination tools when requested, including dashboards. Contribute and, as required lead on, the design and development of tools using technologies such as SharePoint, which will substantially improve the Trusts efficiency and automation of its information and performance reporting commitments. Direct Line Management reasonability, including supervision and support, health and wellbeing, mentorship and development of the Workforce Information team. To deputise for the Head of People Planning and Workforce Information Team as and when required, including the supervision and management of the team. Demonstrate excellent interpersonal, communication and presentational skills at all times and support others in the People Planning and Workforce Information Team in sharing and improving best practice processes and skills. Strategic thinking and ability to anticipate.
Apr 19, 2024
Full time
Location: Gloucester (hybrid and remote options available) Job Type: Temporary Duration of booking: Expected to be ongoing. Proposed start date: ASAP Pay Rates: Up to£26 per hour Umbrella or £23 per hour PAYE inclusive of holidaypay Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am - 5pm Sector: Healthcare Based: Office / Hospital Skills Knowledge and Experience Expert technical specialist knowledge of ESR or similar system. Demonstrable relational advanced database experience and skills including extraction, manipulation and presentation of complex data etc. Expert skills in the use of data extraction from ESR or similar system, including the tailoring of unique reports using ESR BI and PC applications such as Excel, Publisher, Word and Access, using skills at an advanced level of expertise. Experience of managing and leading staff. Experience of working in the NHS and an understanding of the current issues facing the NHS relating to workforce challenges. Minimum of 3 years' experience of working within information analysis. Experience in high level analysis, interpretation and resolving highly complex statistical/ information problems and presenting this in a manner that all audiences can understand. Key Responsibilities Apply expert analytical skills to progress workforce development plans in conjunction with Organisational leaders and project leads, with regular proactive dialogue to determine trends areas of focus to assist with planning and development of service Carry out on a continual basis research into workforce information and apply the learning from this research to develop more effective workforce information analysis and to support information developments. e.g. automation and presentation of reports, delivery of national standards etc. Analyse, interpret and resolve highly complex statistical/ information problems where there may be no precedent and where other leading opinions may conflict. To present complex analysis, investigation, recommendations and clearly identify any recommendations/considerations/limitations in the form of written reports or presentations to the service or stakeholder audiences. To utilise modelling and forecasting techniques to predict future trend and/or demand requirements and present findings back to the services or stakeholders. To reduce duplication and streamline reports, using advanced software that will enable the recipient to easily understand the data. To provide a specialist analytical perspective and escalate emerging themes and issues established from data. To utilise data manipulation, statistical, interpretative and analytical skills to achieve consolidated and consistent outputs. Critically analyse complex data and flag data irregularities and inconsistencies to management. Delve into known data irregularities to clarify understanding and resolve issues where possible Co-ordinate regular audits of data quality and develop/ improve methodologies for the analysis and/ or interpretation of data. Prepare workforce related reports and returns as required by the NHS organisations including local, system, regional and national returns. Work with HR professionals and line managers to ensure processes associated with workforce information and management are followed and kept under review depending upon the needs of systems and policies. More widely, to develop and maintain good communication and relationships with Divisional leads and end users Establish and maintain appropriate audit of data held within the HR systems and maintain data validation and update routines to ensure data that is held is usable, valid and meets any statutory requirements. Ensure that all staff input data accurately, diligently maintained and in a timely manner. Responsible for providing expert advice to stakeholders to design specifications for data collection and dissemination tools when requested, including dashboards. Contribute and, as required lead on, the design and development of tools using technologies such as SharePoint, which will substantially improve the Trusts efficiency and automation of its information and performance reporting commitments. Direct Line Management reasonability, including supervision and support, health and wellbeing, mentorship and development of the Workforce Information team. To deputise for the Head of People Planning and Workforce Information Team as and when required, including the supervision and management of the team. Demonstrate excellent interpersonal, communication and presentational skills at all times and support others in the People Planning and Workforce Information Team in sharing and improving best practice processes and skills. Strategic thinking and ability to anticipate.
Job Title: Senior IT Analyst Sector: Financial Services Location: Central London & Hybrid Job Type: Full-Time Are you a skilled and experienced IT professional with a passion for providing exceptional support across various IT environments? We are seeking a highly motivated IT Support Administrator to join our dynamic team. As a key member of our IT department, you will play a crucial role in ensuring the seamless operation of our IT systems and infrastructure. Key Responsibilities: Provide 1st to 3rd line support for desktop users. Proficient in Windows 10/11 & MacOS troubleshooting and issue resolution. Administer and support Office 365 applications. Possess hands-on experience in SQL Server administration. Administer & support resources in AWS & Azure Manage and troubleshoot Exchange Online email services. Support and maintain Microsoft Teams for effective communication and collaboration. Experience with SharePoint administration. Monitor and optimize database performance. Assist with asset management Experience & Qualifications: SQL Server administration experience is essential. Minimum of 4 years in IT support Proven experience in providing IT support across different levels. Strong proficiency in desktop support, specifically with Windows 10 and Windows 11. In-depth knowledge of Office 365 and Exchange Online administration. Experience with Microsoft Teams and SharePoint. Excellent troubleshooting skills and problem-solving abilities. Effective communication skills to interact with end-users and team members. Benefits: Competitive salary - Up To £45,000 Starting Salary Health, dental, and vision insurance. Opportunities for professional development and training. Dynamic and collaborative work environment. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Job Title: Senior IT Analyst Sector: Financial Services Location: Central London & Hybrid Job Type: Full-Time Are you a skilled and experienced IT professional with a passion for providing exceptional support across various IT environments? We are seeking a highly motivated IT Support Administrator to join our dynamic team. As a key member of our IT department, you will play a crucial role in ensuring the seamless operation of our IT systems and infrastructure. Key Responsibilities: Provide 1st to 3rd line support for desktop users. Proficient in Windows 10/11 & MacOS troubleshooting and issue resolution. Administer and support Office 365 applications. Possess hands-on experience in SQL Server administration. Administer & support resources in AWS & Azure Manage and troubleshoot Exchange Online email services. Support and maintain Microsoft Teams for effective communication and collaboration. Experience with SharePoint administration. Monitor and optimize database performance. Assist with asset management Experience & Qualifications: SQL Server administration experience is essential. Minimum of 4 years in IT support Proven experience in providing IT support across different levels. Strong proficiency in desktop support, specifically with Windows 10 and Windows 11. In-depth knowledge of Office 365 and Exchange Online administration. Experience with Microsoft Teams and SharePoint. Excellent troubleshooting skills and problem-solving abilities. Effective communication skills to interact with end-users and team members. Benefits: Competitive salary - Up To £45,000 Starting Salary Health, dental, and vision insurance. Opportunities for professional development and training. Dynamic and collaborative work environment. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to £32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Apr 18, 2024
Full time
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to £32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Role: Junior IT Support Engineer Location: Wolverhampton Salary: 18,000 - 20,000 Professional Development & Excellent Benefits! Sector: Managed IT Services We are looking for an experienced IT Service Desk Analyst to join our IT Solutions team. The successful candidate will be responsible for providing technical support and guidance to our customers, and ensuring that IT related problems are resolved in a timely manner. Key Responsibilities: Provide technical support to customers via phone, email, and live chat. Troubleshoot and resolve IT-related problems. Monitor and respond to customer inquiries and complaints. Maintain customer records and update them as needed. Provide feedback and suggestions for improving the customer experience. Follow up with customers to ensure their satisfaction with our services. Required Skills: Experience providing 1st Line Support Active Directory & Group Policy Office 365 - Admin portal SharePoint Knowledge of Windows Server 2012 & 2016 Understanding of Hyper V & Citrix Networking knowledge - Routers, Switches, WAPs, Firewalls, DNS, DHCP. Windows & Mac OS's Hardware builds and updates Endpoint threat management products Excellent written & verbal communication skills Skills that will make you stand out: Azure AD MSP experience ConnectWise CompTIA A+ & Network+ Microsoft certifications If the opportunity to gain exposure to new technologies and work within an exciting & technical environment is something of interest to you, please apply for this role ASAP. Please email me on ( thomas com. ) 1st Line Support - 2nd line support - Active Directory - Office 365 - Windows OS - macOS - Hardware - Hyper V - Citrix - Servers - Networking - Security In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Role: Junior IT Support Engineer Location: Wolverhampton Salary: 18,000 - 20,000 Professional Development & Excellent Benefits! Sector: Managed IT Services We are looking for an experienced IT Service Desk Analyst to join our IT Solutions team. The successful candidate will be responsible for providing technical support and guidance to our customers, and ensuring that IT related problems are resolved in a timely manner. Key Responsibilities: Provide technical support to customers via phone, email, and live chat. Troubleshoot and resolve IT-related problems. Monitor and respond to customer inquiries and complaints. Maintain customer records and update them as needed. Provide feedback and suggestions for improving the customer experience. Follow up with customers to ensure their satisfaction with our services. Required Skills: Experience providing 1st Line Support Active Directory & Group Policy Office 365 - Admin portal SharePoint Knowledge of Windows Server 2012 & 2016 Understanding of Hyper V & Citrix Networking knowledge - Routers, Switches, WAPs, Firewalls, DNS, DHCP. Windows & Mac OS's Hardware builds and updates Endpoint threat management products Excellent written & verbal communication skills Skills that will make you stand out: Azure AD MSP experience ConnectWise CompTIA A+ & Network+ Microsoft certifications If the opportunity to gain exposure to new technologies and work within an exciting & technical environment is something of interest to you, please apply for this role ASAP. Please email me on ( thomas com. ) 1st Line Support - 2nd line support - Active Directory - Office 365 - Windows OS - macOS - Hardware - Hyper V - Citrix - Servers - Networking - Security In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
A Service Desk Analyst is required to provide first-class technical support and customer service to internal users. This role involves working collaboratively with team members to solve complex IT issues in a timely manner. Client Details Service Desk Analyst - Manchester Our client is a leading entity within the Not for Profit sector. With a sizeable workforce, they are committed to making a difference in the community. They have a strong reputation for their high-quality service and dedication to their cause. Description Service Desk Analyst - Manchester Provide top-notch technical 1st / 2nd line support to internal users. Solve complex IT issues efficiently via Telephone / Email / Face to face. Work collaboratively with team members. Ensure customer satisfaction through excellent service. Maintain and update the service desk system regularly. Escalate issues to the appropriate department when necessary. Contribute to the continuous improvement of the IT department. Adhere to all company policies and procedures. Profile Service Desk Analyst - Manchester A successful Service Desk Analyst should have: Relevant educational qualifications in Information Technology or related field Experience in a similar role Service Desk / Helpdesk role. Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Excellent troubleshooting and problem-solving skills Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Outstanding customer service skills Strong team working capabilities Able to work efficiently under pressure. Job Offer Service Desk Analyst - Manchester A competitive annual salary up to 26,000 (ranging from 22,000 to 26,000) Generous holiday leave of 28 days Pension scheme Cycle to work scheme A supportive and collaborative work culture. The opportunity to make a difference within the Not for Profit and Charities sector If you are a driven and dedicated Service Desk Analyst looking for an exciting opportunity in Sale, we encourage you to apply.
Apr 18, 2024
Full time
A Service Desk Analyst is required to provide first-class technical support and customer service to internal users. This role involves working collaboratively with team members to solve complex IT issues in a timely manner. Client Details Service Desk Analyst - Manchester Our client is a leading entity within the Not for Profit sector. With a sizeable workforce, they are committed to making a difference in the community. They have a strong reputation for their high-quality service and dedication to their cause. Description Service Desk Analyst - Manchester Provide top-notch technical 1st / 2nd line support to internal users. Solve complex IT issues efficiently via Telephone / Email / Face to face. Work collaboratively with team members. Ensure customer satisfaction through excellent service. Maintain and update the service desk system regularly. Escalate issues to the appropriate department when necessary. Contribute to the continuous improvement of the IT department. Adhere to all company policies and procedures. Profile Service Desk Analyst - Manchester A successful Service Desk Analyst should have: Relevant educational qualifications in Information Technology or related field Experience in a similar role Service Desk / Helpdesk role. Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Excellent troubleshooting and problem-solving skills Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Outstanding customer service skills Strong team working capabilities Able to work efficiently under pressure. Job Offer Service Desk Analyst - Manchester A competitive annual salary up to 26,000 (ranging from 22,000 to 26,000) Generous holiday leave of 28 days Pension scheme Cycle to work scheme A supportive and collaborative work culture. The opportunity to make a difference within the Not for Profit and Charities sector If you are a driven and dedicated Service Desk Analyst looking for an exciting opportunity in Sale, we encourage you to apply.
IT Disaster Recovery Analyst Job Details Work with Business Continuity management to ensure that the disaster recovery (crisis management) and business continuity plans drive disaster recovery (DR) strategy and procedures. Establish and maintain the overall plans for executing all recovery procedures and understand their interdependencies. Establish and maintain detailed DR communications and command & control plans. Work with Technology Services & the wider business to lead on ensuring that disaster recovery solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle. Act as liaison for auditing and examination of disaster recovery processes and controls. Raise IT DR awareness across the business, working with operational & engineering teams, providing guidance, support and training where applicable. Skills Assertive personality, with strong organisational and interpersonal skills. Experience in a Medium to Large Financial Services environment. Good technical, analytical and communication skills (both written and verbal). Proficient cloud platforms (AWS, Azure), Guidewire and Microsoft 365 & Azure, DevOps, SharePoint, ServiceNow and Immersive Labs Proven experience in developing IT DR plans and co-ordinating IT DR testing activities or similar experience in other IT related planning activities.
Apr 18, 2024
Full time
IT Disaster Recovery Analyst Job Details Work with Business Continuity management to ensure that the disaster recovery (crisis management) and business continuity plans drive disaster recovery (DR) strategy and procedures. Establish and maintain the overall plans for executing all recovery procedures and understand their interdependencies. Establish and maintain detailed DR communications and command & control plans. Work with Technology Services & the wider business to lead on ensuring that disaster recovery solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle. Act as liaison for auditing and examination of disaster recovery processes and controls. Raise IT DR awareness across the business, working with operational & engineering teams, providing guidance, support and training where applicable. Skills Assertive personality, with strong organisational and interpersonal skills. Experience in a Medium to Large Financial Services environment. Good technical, analytical and communication skills (both written and verbal). Proficient cloud platforms (AWS, Azure), Guidewire and Microsoft 365 & Azure, DevOps, SharePoint, ServiceNow and Immersive Labs Proven experience in developing IT DR plans and co-ordinating IT DR testing activities or similar experience in other IT related planning activities.
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to 32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Apr 18, 2024
Full time
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to 32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
I am currently partnered with a leading Cloud services provider who are looking for a Helpdesk Analyst / IT administrator to join their team on a permanent basis. This role is based out of their Dartford office and they are looking for someone to start ASAP, they will wait for a notice for the right candidate. Tech Stack: Office365suite including Exchange Teams and SharePoint End user hardware support (Windows 10/11, iOS, Android) AWS/ Azure Active Directory Ticketing This role offers a fantastic opportunity for progression and will look to promote people within a year to their Infrastructure team! If this is of interest please send your most up to date CV back to me and let me know a good time for us to speak in more detail, as mentioned above I have interview slots for Tuesday and Wednesday next week so this role will move extremely quickly!
Apr 18, 2024
Full time
I am currently partnered with a leading Cloud services provider who are looking for a Helpdesk Analyst / IT administrator to join their team on a permanent basis. This role is based out of their Dartford office and they are looking for someone to start ASAP, they will wait for a notice for the right candidate. Tech Stack: Office365suite including Exchange Teams and SharePoint End user hardware support (Windows 10/11, iOS, Android) AWS/ Azure Active Directory Ticketing This role offers a fantastic opportunity for progression and will look to promote people within a year to their Infrastructure team! If this is of interest please send your most up to date CV back to me and let me know a good time for us to speak in more detail, as mentioned above I have interview slots for Tuesday and Wednesday next week so this role will move extremely quickly!
Greenfield I T Recruitment
Northampton, Northamptonshire
Application Support Analyst - Job opportunity 1st - 2nd line levelSalary: Up to £36k plus benefitsLocation: Northampton, NN6 (onsite role) Our client who operates in the FMCG sector are looking for an application support analyst to join their team.The application support analyst role will be an integral part of the IT team, supporting multiple sites across the UK. This role will suit someone who's looking to learn and develop skills within a collaborative supportive team. Application Support Analyst role - Supporting applications and tools Daily system and application management support activities including health checks, initial diagnosis of issues, resolving issues Working closely with ERP supplier to deliver and support application suite and peripheral tool set Liaise with third parties and team Working with users to reproduce and triage defects Problem solving for business applications Applications Support Analyst background - Experience of ERP desirable IT Applications support experience within a 24x7 environment Customer focused approach One or more of the following - Databases, SQL queries and scripts, Excel Good knowledge of Office 365 tools and applications - SharePoint, PowerPoint, Word, Teams The Application Support Analyst role will require some travel to other sites in the UK so a valid UK driving license is essential.Our client provides training and development as well as an opportunity to grow your career within a fast paced, dynamic environment.To discuss in more detail, please contact Vicky Heard on or email on
Apr 18, 2024
Full time
Application Support Analyst - Job opportunity 1st - 2nd line levelSalary: Up to £36k plus benefitsLocation: Northampton, NN6 (onsite role) Our client who operates in the FMCG sector are looking for an application support analyst to join their team.The application support analyst role will be an integral part of the IT team, supporting multiple sites across the UK. This role will suit someone who's looking to learn and develop skills within a collaborative supportive team. Application Support Analyst role - Supporting applications and tools Daily system and application management support activities including health checks, initial diagnosis of issues, resolving issues Working closely with ERP supplier to deliver and support application suite and peripheral tool set Liaise with third parties and team Working with users to reproduce and triage defects Problem solving for business applications Applications Support Analyst background - Experience of ERP desirable IT Applications support experience within a 24x7 environment Customer focused approach One or more of the following - Databases, SQL queries and scripts, Excel Good knowledge of Office 365 tools and applications - SharePoint, PowerPoint, Word, Teams The Application Support Analyst role will require some travel to other sites in the UK so a valid UK driving license is essential.Our client provides training and development as well as an opportunity to grow your career within a fast paced, dynamic environment.To discuss in more detail, please contact Vicky Heard on or email on
Role: SNOC Analyst Salary: Up to 35,000 dependent on experience + benefits package Location: Onsite in London Candidates will be sponsored through SC and DV clearance for this role We are looking for a SNOC Analyst to join an established team triaging security related events and incidents. You will be joining a small team where there is opportunity for career development and progression. Skills required; + Security Information and Event Management (SIEM) tooling + Experience in a SOC environment + Basic understanding of networks and cyber security + Bonus skillsets: Juniper, general infrastructure skills i.e. virtualisations, windows servers, SQL, Sharepoint If you are interested in discussing this SNOC Analyst role further, please apply or send a copy of your updated CV to (url removed). CBSbutler is acting as an employment agency for this role.
Apr 18, 2024
Full time
Role: SNOC Analyst Salary: Up to 35,000 dependent on experience + benefits package Location: Onsite in London Candidates will be sponsored through SC and DV clearance for this role We are looking for a SNOC Analyst to join an established team triaging security related events and incidents. You will be joining a small team where there is opportunity for career development and progression. Skills required; + Security Information and Event Management (SIEM) tooling + Experience in a SOC environment + Basic understanding of networks and cyber security + Bonus skillsets: Juniper, general infrastructure skills i.e. virtualisations, windows servers, SQL, Sharepoint If you are interested in discussing this SNOC Analyst role further, please apply or send a copy of your updated CV to (url removed). CBSbutler is acting as an employment agency for this role.
Job Title: Service Desk Analyst Location: Edinburgh Salary: 24,000 - 28,000 Key Skills: MSP Background, O365, Azure, IOS, Microsoft, Teams As a leading IT solutions provider, our client prides themselves on fostering a culture of innovation, collaboration, and excellence. You'll find yourself surrounded by a team of passionate individuals dedicated to delivering top-tier IT services to a diverse range of clients. Join our client and become part of a dynamic team where your skills are valued, your ideas are heard, and your potential is limitless. The Role: So, what will you be doing as a Service Desk Analyst ? Respond promptly and effectively to incoming technical support tickets from clients. Perform in-depth troubleshooting and analysis of technical issues escalated from first-line support. Provide expert-level assistance to resolve complex IT problems related to hardware, software, and network infrastructure. Diagnose and resolve issues with operating systems, applications, and peripherals. Utilize remote access tools to troubleshoot and resolve issues for clients located off-site. Collaborate closely with other technicians to ensure timely resolution of escalated tickets. Document all troubleshooting steps, solutions, and outcomes in the ticketing system for future reference. Escalate unresolved issues to third-line support or appropriate IT teams for further investigation and resolution. Communicate effectively with clients to provide updates on the status of their technical support tickets. Proactively identify recurring issues and recommend improvements to prevent future incidents. Stay up-to-date on emerging technologies and industry best practices to enhance technical knowledge and skills. What are we looking for in our next Service Desk Analyst ? MSP Experience is highly desirable Office 365 On Premises infrastructure Azure infrastructure Desktop support Spam filtering Teams Telephony Microsoft Intune Microsoft SharePoint Document Libraries and One Drive Network configuration and support 3rd Party application support iOS Support Our client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Service Desk Analyst, this is the opportunity for you! So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next Service Desk Analyst, hit that apply button now! Perks and Benefits: Life insurance Private Medical Insurance and other Health benefits Group Income Protection Get your Birthday off! Annual Pay Progression Progression Path and Promotions Training provided to attain certifications. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining and we can discuss your application today! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 18, 2024
Full time
Job Title: Service Desk Analyst Location: Edinburgh Salary: 24,000 - 28,000 Key Skills: MSP Background, O365, Azure, IOS, Microsoft, Teams As a leading IT solutions provider, our client prides themselves on fostering a culture of innovation, collaboration, and excellence. You'll find yourself surrounded by a team of passionate individuals dedicated to delivering top-tier IT services to a diverse range of clients. Join our client and become part of a dynamic team where your skills are valued, your ideas are heard, and your potential is limitless. The Role: So, what will you be doing as a Service Desk Analyst ? Respond promptly and effectively to incoming technical support tickets from clients. Perform in-depth troubleshooting and analysis of technical issues escalated from first-line support. Provide expert-level assistance to resolve complex IT problems related to hardware, software, and network infrastructure. Diagnose and resolve issues with operating systems, applications, and peripherals. Utilize remote access tools to troubleshoot and resolve issues for clients located off-site. Collaborate closely with other technicians to ensure timely resolution of escalated tickets. Document all troubleshooting steps, solutions, and outcomes in the ticketing system for future reference. Escalate unresolved issues to third-line support or appropriate IT teams for further investigation and resolution. Communicate effectively with clients to provide updates on the status of their technical support tickets. Proactively identify recurring issues and recommend improvements to prevent future incidents. Stay up-to-date on emerging technologies and industry best practices to enhance technical knowledge and skills. What are we looking for in our next Service Desk Analyst ? MSP Experience is highly desirable Office 365 On Premises infrastructure Azure infrastructure Desktop support Spam filtering Teams Telephony Microsoft Intune Microsoft SharePoint Document Libraries and One Drive Network configuration and support 3rd Party application support iOS Support Our client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Service Desk Analyst, this is the opportunity for you! So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next Service Desk Analyst, hit that apply button now! Perks and Benefits: Life insurance Private Medical Insurance and other Health benefits Group Income Protection Get your Birthday off! Annual Pay Progression Progression Path and Promotions Training provided to attain certifications. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining and we can discuss your application today! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Job Title: Senior IT Analyst Sector: Financial Services Location: Central London & Hybrid Job Type: Full-Time Are you a skilled and experienced IT professional with a passion for providing exceptional support across various IT environments? We are seeking a highly motivated IT Support Administrator to join our dynamic team. As a key member of our IT department, you will play a crucial role in ensuring the seamless operation of our IT systems and infrastructure. Key Responsibilities: Provide 1st to 3rd line support for desktop users. Proficient in Windows 10/11 & MacOS troubleshooting and issue resolution. Administer and support Office 365 applications. Possess hands-on experience in SQL Server administration. Administer & support resources in AWS & Azure Manage and troubleshoot Exchange Online email services. Support and maintain Microsoft Teams for effective communication and collaboration. Experience with SharePoint administration. Monitor and optimize database performance. Assist with asset management Experience & Qualifications: SQL Server administration experience is essential. Minimum of 4 years in IT support Proven experience in providing IT support across different levels. Strong proficiency in desktop support, specifically with Windows 10 and Windows 11. In-depth knowledge of Office 365 and Exchange Online administration. Experience with Microsoft Teams and SharePoint. Excellent troubleshooting skills and problem-solving abilities. Effective communication skills to interact with end-users and team members. Benefits: Competitive salary - Up To 45,000 Starting Salary Health, dental, and vision insurance. Opportunities for professional development and training. Dynamic and collaborative work environment. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Job Title: Senior IT Analyst Sector: Financial Services Location: Central London & Hybrid Job Type: Full-Time Are you a skilled and experienced IT professional with a passion for providing exceptional support across various IT environments? We are seeking a highly motivated IT Support Administrator to join our dynamic team. As a key member of our IT department, you will play a crucial role in ensuring the seamless operation of our IT systems and infrastructure. Key Responsibilities: Provide 1st to 3rd line support for desktop users. Proficient in Windows 10/11 & MacOS troubleshooting and issue resolution. Administer and support Office 365 applications. Possess hands-on experience in SQL Server administration. Administer & support resources in AWS & Azure Manage and troubleshoot Exchange Online email services. Support and maintain Microsoft Teams for effective communication and collaboration. Experience with SharePoint administration. Monitor and optimize database performance. Assist with asset management Experience & Qualifications: SQL Server administration experience is essential. Minimum of 4 years in IT support Proven experience in providing IT support across different levels. Strong proficiency in desktop support, specifically with Windows 10 and Windows 11. In-depth knowledge of Office 365 and Exchange Online administration. Experience with Microsoft Teams and SharePoint. Excellent troubleshooting skills and problem-solving abilities. Effective communication skills to interact with end-users and team members. Benefits: Competitive salary - Up To 45,000 Starting Salary Health, dental, and vision insurance. Opportunities for professional development and training. Dynamic and collaborative work environment. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you an experienced Application Support Analyst or Systems Administrator? Do you have specific experience of supporting a property management application or Dynamics 365? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Application Support Analyst to add their expertise a team of application support specialists for a social enterprise offering you the opportunity to make a difference and take responsibility as part of modern environment championing continual improvement. The purpose of the role will be to provide application support, development, and maintenance, including help desk support, handling telephone queries & desk side support. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call, measuring quality, resolutions, and timing. You will also be involved in ad hoc project work, the investigation & root cause analysis of underlying system issues, as well as helping with systems configuration, data conversion and testing where necessary. Must Have Experience providing at least second line support/systems administration on software applications. Incident and problems management. Experience of supporting Microsoft Dynamics 365 or a property management application such as Civica Cx, NEC Housing, MRI Housing, Capita ONE/OPENHousing, Aareon QL, MIS ActiveH, or similar. Office 365 applications Experience working in an ITIL environment. Nice to Have SQL scripting or querying SharePoint Information/Application Security ITIL v3 certification Azure As an individual you will be analytical with excellent critical thinking skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. The role is hybrid, predominantly home-based, with travel to the office in Manchester twice a week. Alongside a competitive salary you will receive a solid benefits package that includes excellent pension, leave entitlement, as well as training, and professional development opportunities. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Apr 18, 2024
Full time
Are you an experienced Application Support Analyst or Systems Administrator? Do you have specific experience of supporting a property management application or Dynamics 365? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Application Support Analyst to add their expertise a team of application support specialists for a social enterprise offering you the opportunity to make a difference and take responsibility as part of modern environment championing continual improvement. The purpose of the role will be to provide application support, development, and maintenance, including help desk support, handling telephone queries & desk side support. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call, measuring quality, resolutions, and timing. You will also be involved in ad hoc project work, the investigation & root cause analysis of underlying system issues, as well as helping with systems configuration, data conversion and testing where necessary. Must Have Experience providing at least second line support/systems administration on software applications. Incident and problems management. Experience of supporting Microsoft Dynamics 365 or a property management application such as Civica Cx, NEC Housing, MRI Housing, Capita ONE/OPENHousing, Aareon QL, MIS ActiveH, or similar. Office 365 applications Experience working in an ITIL environment. Nice to Have SQL scripting or querying SharePoint Information/Application Security ITIL v3 certification Azure As an individual you will be analytical with excellent critical thinking skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. The role is hybrid, predominantly home-based, with travel to the office in Manchester twice a week. Alongside a competitive salary you will receive a solid benefits package that includes excellent pension, leave entitlement, as well as training, and professional development opportunities. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
1st/2nd Line Support Engineer My client is looking for a Microsoft Windows proficient 1st/2nd Line Technician to join their team in the Bristol office! You will be involved in a brand-new ERP System implementation and will be joining a team of 3 engineers providing support to over 150 end users, getting involved in project work involving hardware builds and deployments whilst providing general remote support via a ticketing system! Location: Bristol Salary: Up To £29,000 Key Responsibilities: User Onboarding/Decommissioning, Password Resets, Allowing Licenses Deploying software and providing application support ERP System Implementation Printer Support Technologies: Windows OS Active Directory Office 365 Sharepoint Hyper V Azure Veeam ERP Systems Benefits: 22 Days Annual Leave + Bank Holidays Cycle to Work Scheme Training and Development Plans Company Product Discount If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Long Ashton, Easton, Redland, Knowle West, Maiden Head, Kingswood, Mangotsfield, Bath, Nailsea, Clevedon, Chepstow Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Apr 18, 2024
Full time
1st/2nd Line Support Engineer My client is looking for a Microsoft Windows proficient 1st/2nd Line Technician to join their team in the Bristol office! You will be involved in a brand-new ERP System implementation and will be joining a team of 3 engineers providing support to over 150 end users, getting involved in project work involving hardware builds and deployments whilst providing general remote support via a ticketing system! Location: Bristol Salary: Up To £29,000 Key Responsibilities: User Onboarding/Decommissioning, Password Resets, Allowing Licenses Deploying software and providing application support ERP System Implementation Printer Support Technologies: Windows OS Active Directory Office 365 Sharepoint Hyper V Azure Veeam ERP Systems Benefits: 22 Days Annual Leave + Bank Holidays Cycle to Work Scheme Training and Development Plans Company Product Discount If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Long Ashton, Easton, Redland, Knowle West, Maiden Head, Kingswood, Mangotsfield, Bath, Nailsea, Clevedon, Chepstow Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
This is an excellent opportunity for an IT Support Analyst to join a large organisation in South West London to provide 1st & 2nd line IT Support. This role is based in Wimbledon and pays £38,000 + benefits. To be considered for this position you will have several years experience providing 1st & 2nd line BAU user support both deskside and remotely. My client has circa 130 members of staff being supported by an IT team of 2. This role will be 5 days a week full time in the office. The ideal candidate will have a strong Microsoft background, especially with: Windows 10 &/or 11 Office 365 (SharePoint, Teams, One Drive & Exchange Online) Active Directory &/or Azure AD Intune &/or Endpoint Manager Building & setting up PC s, laptops, printers, wifi, and mobiles Any further experience with Sophos Antivirus, SonicWall firewalls, Azure, mimecast, Avaya VoIP and/or Windows Server & VMWare, would be beneficial but NOT essential. Working closely with the IT Manager you will be onsite full time in Wimbledon providing deskside user support, as well as remote support to members of staff on project customer sites. This role pays £38,000 + bonus, 26 days annual leave, pension, medical insurance and Bupa cash plan. If you are an experienced IT Support Analyst, IT Support Engineer, IT Helpdesk Analyst or IT Service Desk Analyst with solid 1st & 2nd line BAU user support skills and you are looking for a new exciting challenge, please send me your CV immediately.
Apr 18, 2024
Full time
This is an excellent opportunity for an IT Support Analyst to join a large organisation in South West London to provide 1st & 2nd line IT Support. This role is based in Wimbledon and pays £38,000 + benefits. To be considered for this position you will have several years experience providing 1st & 2nd line BAU user support both deskside and remotely. My client has circa 130 members of staff being supported by an IT team of 2. This role will be 5 days a week full time in the office. The ideal candidate will have a strong Microsoft background, especially with: Windows 10 &/or 11 Office 365 (SharePoint, Teams, One Drive & Exchange Online) Active Directory &/or Azure AD Intune &/or Endpoint Manager Building & setting up PC s, laptops, printers, wifi, and mobiles Any further experience with Sophos Antivirus, SonicWall firewalls, Azure, mimecast, Avaya VoIP and/or Windows Server & VMWare, would be beneficial but NOT essential. Working closely with the IT Manager you will be onsite full time in Wimbledon providing deskside user support, as well as remote support to members of staff on project customer sites. This role pays £38,000 + bonus, 26 days annual leave, pension, medical insurance and Bupa cash plan. If you are an experienced IT Support Analyst, IT Support Engineer, IT Helpdesk Analyst or IT Service Desk Analyst with solid 1st & 2nd line BAU user support skills and you are looking for a new exciting challenge, please send me your CV immediately.
Are you an experienced Application Support Analyst or Systems Administrator? Do you have specific experience of supporting a property management application or Dynamics 365? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Application Support Analyst to add their expertise a team of application support specialists for a social enterprise offering you the opportunity to make a difference and take responsibility as part of modern environment championing continual improvement. The purpose of the role will be to provide application support, development, and maintenance, including help desk support, handling telephone queries & desk side support. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call, measuring quality, resolutions, and timing. You will also be involved in ad hoc project work, the investigation & root cause analysis of underlying system issues, as well as helping with systems configuration, data conversion and testing where necessary. Must Have Experience providing at least second line support/systems administration on software applications. Incident and problems management. Experience of supporting Microsoft Dynamics 365 or a property management application such as Civica Cx, NEC Housing, MRI Housing, Capita ONE/OPENHousing, Aareon QL, MIS ActiveH, or similar. Office 365 applications Experience working in an ITIL environment. Nice to Have SQL scripting or querying SharePoint Information/Application Security ITIL v3 certification Azure As an individual you will be analytical with excellent critical thinking skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. The role is hybrid, predominantly home-based, with travel to the office in Manchester twice a week. Alongside a competitive salary you will receive a solid benefits package that includes excellent pension, leave entitlement, as well as training, and professional development opportunities. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Apr 18, 2024
Full time
Are you an experienced Application Support Analyst or Systems Administrator? Do you have specific experience of supporting a property management application or Dynamics 365? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Application Support Analyst to add their expertise a team of application support specialists for a social enterprise offering you the opportunity to make a difference and take responsibility as part of modern environment championing continual improvement. The purpose of the role will be to provide application support, development, and maintenance, including help desk support, handling telephone queries & desk side support. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call, measuring quality, resolutions, and timing. You will also be involved in ad hoc project work, the investigation & root cause analysis of underlying system issues, as well as helping with systems configuration, data conversion and testing where necessary. Must Have Experience providing at least second line support/systems administration on software applications. Incident and problems management. Experience of supporting Microsoft Dynamics 365 or a property management application such as Civica Cx, NEC Housing, MRI Housing, Capita ONE/OPENHousing, Aareon QL, MIS ActiveH, or similar. Office 365 applications Experience working in an ITIL environment. Nice to Have SQL scripting or querying SharePoint Information/Application Security ITIL v3 certification Azure As an individual you will be analytical with excellent critical thinking skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. The role is hybrid, predominantly home-based, with travel to the office in Manchester twice a week. Alongside a competitive salary you will receive a solid benefits package that includes excellent pension, leave entitlement, as well as training, and professional development opportunities. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.