*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
Mar 05, 2024
Full time
*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest.
With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
The Role
As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.
Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.
Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.
An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.
Key Responsibilities
Ensure the provision of day to day IT support to both Head Office and our Venue teams
Provide technical IT support for projects across the business
Prioritise, manage and delegate IT support desk tickets
Maintain the relationship with our IT and technology suppliers
Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations
Own the new starter and leaver process, managing hardware and software supply and provisioning
Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise
Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.
Skills and Qualifications
Essential
At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.
At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.
At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs
Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security
Preferred
JIRA Administration and Ticket management
Experience of Macrium Site manager, and supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.
Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.
Values
To succeed, the role holder will demonstrate our values in everything they do:
Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.
Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!
Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.
Jan 23, 2024
Full time
About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest.
With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
The Role
As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.
Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.
Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.
An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.
Key Responsibilities
Ensure the provision of day to day IT support to both Head Office and our Venue teams
Provide technical IT support for projects across the business
Prioritise, manage and delegate IT support desk tickets
Maintain the relationship with our IT and technology suppliers
Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations
Own the new starter and leaver process, managing hardware and software supply and provisioning
Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise
Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.
Skills and Qualifications
Essential
At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.
At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.
At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs
Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security
Preferred
JIRA Administration and Ticket management
Experience of Macrium Site manager, and supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.
Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.
Values
To succeed, the role holder will demonstrate our values in everything they do:
Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.
Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!
Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Senior IT Field Engineer Office based in Leeds- Supporting West Yorkshire region on a field basis Up to £40,000 base salary + company car (full UK driving license required) I'm working with a managed service provider in Leeds that are looking to expand their IT team due to a significant period of growth including onboarding of new clients and projects. For this role, you will be responsible for supporting these new clients, visiting their sites and supporting them on a 2nd and 3rd line basis. You will need to have strong networking and server experience to be considered for the role, tech stack to include: Active Directory Azure Office 365 Windows Server VMware/ Hyper V DNS / DHCP Veeam backups This is the perfect opportunity if you're looking to further expand on your skillset or get more hands on with projects such as server migrations and builds. The company believe in personal growth and development and encourage their staff to utilize the free certifications that they provide (completion of these also enables you to receive a salary increase of £1,000 per certification) as well as offering any promotional opportunities to internal staff first. If you would like to be considered, please apply now! A follow up call to discuss further details of the role will be scheduled to shortlisted candidates. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Senior IT Field Engineer Office based in Leeds- Supporting West Yorkshire region on a field basis Up to £40,000 base salary + company car (full UK driving license required) I'm working with a managed service provider in Leeds that are looking to expand their IT team due to a significant period of growth including onboarding of new clients and projects. For this role, you will be responsible for supporting these new clients, visiting their sites and supporting them on a 2nd and 3rd line basis. You will need to have strong networking and server experience to be considered for the role, tech stack to include: Active Directory Azure Office 365 Windows Server VMware/ Hyper V DNS / DHCP Veeam backups This is the perfect opportunity if you're looking to further expand on your skillset or get more hands on with projects such as server migrations and builds. The company believe in personal growth and development and encourage their staff to utilize the free certifications that they provide (completion of these also enables you to receive a salary increase of £1,000 per certification) as well as offering any promotional opportunities to internal staff first. If you would like to be considered, please apply now! A follow up call to discuss further details of the role will be scheduled to shortlisted candidates. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Our client, a leading forward thinking technology organization, is currently recruiting for a Technical Product Specialist to join their product team. The Technical Product Specialist will become a subject matter expert across all products and provide escalation support to internal and external users. The Technical Product Specialist will be responsible for conducting 3rd line technical investigations and will provide extensive experience across SaaS, IoT, satellite devices, telecommunications, and mobile applications. This is a hybrid based role. Key Responsibilities for the Technical Product Specialist The Technical Product Specialist will be responsible for conducting 3rd line technical investigations Play a pivotal role in driving the success of product development and support initiatives. Serve as a vital link between the technical teams and internal/external stakeholders, Gain a deep understanding of our product's technical intricacies, providing expert guidance to both internal teams and external users Key Experience for the Technical Product Specialist Bachelor's degree (or similar) in Computer Science, Engineering, Information Technology, or a related field. Hands-on experience in a technical role, such as software engineering, technical support, technical consulting, or product management. Experience with SaaS/Cloud applications, IoT, Health & Safety, and mobile apps is highly desirable and considered a plus This is an exceptional opportunity for passionate tech enthusiasts! Please apply as directed!
Apr 19, 2024
Full time
Our client, a leading forward thinking technology organization, is currently recruiting for a Technical Product Specialist to join their product team. The Technical Product Specialist will become a subject matter expert across all products and provide escalation support to internal and external users. The Technical Product Specialist will be responsible for conducting 3rd line technical investigations and will provide extensive experience across SaaS, IoT, satellite devices, telecommunications, and mobile applications. This is a hybrid based role. Key Responsibilities for the Technical Product Specialist The Technical Product Specialist will be responsible for conducting 3rd line technical investigations Play a pivotal role in driving the success of product development and support initiatives. Serve as a vital link between the technical teams and internal/external stakeholders, Gain a deep understanding of our product's technical intricacies, providing expert guidance to both internal teams and external users Key Experience for the Technical Product Specialist Bachelor's degree (or similar) in Computer Science, Engineering, Information Technology, or a related field. Hands-on experience in a technical role, such as software engineering, technical support, technical consulting, or product management. Experience with SaaS/Cloud applications, IoT, Health & Safety, and mobile apps is highly desirable and considered a plus This is an exceptional opportunity for passionate tech enthusiasts! Please apply as directed!
IT System Support Engineer - Hemel Hempstead - £40K-£50K (DOE) It's never a dull day working around technologies at the forefront of innovation. They're a multinational firm who are engineering technology which is redefining boundaries in the AI, automation, and CPU space. The role is based out of their data centre in Hemel Hempstead with hybrid working opportunities. Key Skills required: Windows Server 2022/2019 administration Office 365 suite administration (SharePoint, OneDrive, Teams, Exchange Online / Hybrid environments) Azure infrastructure management, Active Directory, Entra ID Intune mobile device management and configuration Group Policy Good networking protocol knowledge (TCP/IP, DHCP, DNS etc.) Storage and Backup solutions e.g. Veeam, Commvault Good understanding on ITIL practices Here you'll be joining a close-knit IT Infrastructure team providing 3rd line support to the global IT Service Delivery team, supporting a range of modern technologies in the Microsoft product suite, as well as other industry-specific solutions. It would be advantageous if the ideal IT System Support Engineer has additional Linux exposure. With this opportunity, you will achieve: Starting salary of £40K-£50K dependent on experience 23 days annual leave (plus bank holidays) rising with rising Contributory pension scheme Life assurance Plenty of training budget for further development Flexible working hours and hybrid working Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 3rd line, IT Support, IT Helpdesk, IT Service desk, Azure, Entra ID, Endpoint, Intune, IT Infrastructure, AI, SharePoint, Exchange, automation, data centre, Hemel Hempstead, Hertfordshire, Aylesbury, Amersham Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 19, 2024
Full time
IT System Support Engineer - Hemel Hempstead - £40K-£50K (DOE) It's never a dull day working around technologies at the forefront of innovation. They're a multinational firm who are engineering technology which is redefining boundaries in the AI, automation, and CPU space. The role is based out of their data centre in Hemel Hempstead with hybrid working opportunities. Key Skills required: Windows Server 2022/2019 administration Office 365 suite administration (SharePoint, OneDrive, Teams, Exchange Online / Hybrid environments) Azure infrastructure management, Active Directory, Entra ID Intune mobile device management and configuration Group Policy Good networking protocol knowledge (TCP/IP, DHCP, DNS etc.) Storage and Backup solutions e.g. Veeam, Commvault Good understanding on ITIL practices Here you'll be joining a close-knit IT Infrastructure team providing 3rd line support to the global IT Service Delivery team, supporting a range of modern technologies in the Microsoft product suite, as well as other industry-specific solutions. It would be advantageous if the ideal IT System Support Engineer has additional Linux exposure. With this opportunity, you will achieve: Starting salary of £40K-£50K dependent on experience 23 days annual leave (plus bank holidays) rising with rising Contributory pension scheme Life assurance Plenty of training budget for further development Flexible working hours and hybrid working Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 3rd line, IT Support, IT Helpdesk, IT Service desk, Azure, Entra ID, Endpoint, Intune, IT Infrastructure, AI, SharePoint, Exchange, automation, data centre, Hemel Hempstead, Hertfordshire, Aylesbury, Amersham Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
3rd Line IT Support - Harrogate Salary: Up to £40,000 We are seeking a 3rd Line Support Engineer to join our client's IT Support team in Harrogate. This role requires a self-motivated and experienced individual who can work autonomously and proactively. The successful candidate will be responsible for supporting and maintaining the IT infrastructure, providing technical support to a range of clients in the area as well as supporting more junior members of staff. Responsibilities: Troubleshooting and resolving hardware, software and network related issuesInstalling and configuring hardware and software componentsMonitoring and maintaining IT systems, ensuring they are up-to-date and secureSupporting the companies Hyper-V server infrastructureDeployment and configuration of the companies software applicationsFirewall maintenancePerforming system backups and disaster recovery operationsScripting skillsContributing to the training of other staff membersMaintaining a high level of customer service Technical Skillset Required: Experience in a 3rd Line support roleActive Directory/ AzureDHCPDNSExchange OnlineSharepointNetworksTeams/OnedriveCiscoFortigate FirewallsPowershellStorage Hardware MSP experience is desirable but not required. If you are passionate about IT and have the necessary experience and skills, please apply for immediate consideration and interview, and to receive further details about the role. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
3rd Line IT Support - Harrogate Salary: Up to £40,000 We are seeking a 3rd Line Support Engineer to join our client's IT Support team in Harrogate. This role requires a self-motivated and experienced individual who can work autonomously and proactively. The successful candidate will be responsible for supporting and maintaining the IT infrastructure, providing technical support to a range of clients in the area as well as supporting more junior members of staff. Responsibilities: Troubleshooting and resolving hardware, software and network related issuesInstalling and configuring hardware and software componentsMonitoring and maintaining IT systems, ensuring they are up-to-date and secureSupporting the companies Hyper-V server infrastructureDeployment and configuration of the companies software applicationsFirewall maintenancePerforming system backups and disaster recovery operationsScripting skillsContributing to the training of other staff membersMaintaining a high level of customer service Technical Skillset Required: Experience in a 3rd Line support roleActive Directory/ AzureDHCPDNSExchange OnlineSharepointNetworksTeams/OnedriveCiscoFortigate FirewallsPowershellStorage Hardware MSP experience is desirable but not required. If you are passionate about IT and have the necessary experience and skills, please apply for immediate consideration and interview, and to receive further details about the role. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you a top-tier Senior Infrastructure Engineer yearning for something more in your next role? When you join us, you will provide third-line support to site teams and projects on an established and large scale account in the intriguing world of Defence. Genuine career opportunity for a Systems Integration Engineer to cover both hardware and software support. You do need to be eligible for SC and DV Clearance for this role. Hybrid fixed with 3 days a week in Salisbury. We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities. What you'll be doing: Integration reports on new software and hardware entering the estate Package and distribute software components to the Enterprise using Microsoft Endpoint Configuration Manager (old term SCCM) Support of the corporate environment whilst maintaining its integrity Third-line support to site teams and projects Writing, reviewing and maintaining processes and procedures Work with business and security frameworks (ITIL, JSP, IMM What you'll bring: SCCM Administration - Software distribution, OS deployment and monthly Patches Scripting - PowerShell, VBS Software integration and compatibility testing In depth knowledge of : Group policy, and client end point Operating system build and delivery mechanisms Good RCA within a complex environment Software packaging knowledge Troubleshoot application packages It would be great if you had: Application sequencing Citrix Application virtualisation - APP-V, MED-V Endpoint device control Secure remote access ITIL v4 If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: PermanentLocation: Hybrid Fixed: 3 days in SalisburySecurity Clearance Level: Eligible for SC and DV ClearanceInternal Recruiter: JaneSalary: To £46KBenefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us?Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
Apr 19, 2024
Full time
Are you a top-tier Senior Infrastructure Engineer yearning for something more in your next role? When you join us, you will provide third-line support to site teams and projects on an established and large scale account in the intriguing world of Defence. Genuine career opportunity for a Systems Integration Engineer to cover both hardware and software support. You do need to be eligible for SC and DV Clearance for this role. Hybrid fixed with 3 days a week in Salisbury. We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities. What you'll be doing: Integration reports on new software and hardware entering the estate Package and distribute software components to the Enterprise using Microsoft Endpoint Configuration Manager (old term SCCM) Support of the corporate environment whilst maintaining its integrity Third-line support to site teams and projects Writing, reviewing and maintaining processes and procedures Work with business and security frameworks (ITIL, JSP, IMM What you'll bring: SCCM Administration - Software distribution, OS deployment and monthly Patches Scripting - PowerShell, VBS Software integration and compatibility testing In depth knowledge of : Group policy, and client end point Operating system build and delivery mechanisms Good RCA within a complex environment Software packaging knowledge Troubleshoot application packages It would be great if you had: Application sequencing Citrix Application virtualisation - APP-V, MED-V Endpoint device control Secure remote access ITIL v4 If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: PermanentLocation: Hybrid Fixed: 3 days in SalisburySecurity Clearance Level: Eligible for SC and DV ClearanceInternal Recruiter: JaneSalary: To £46KBenefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us?Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
3rd Line Engineer Nottingham Up to £55,000 DOE We are representing a well-established Managed Service Provider (MSP) based in Nottingham, who are looking for a 3rd Line BAU/Projects Engineer to join their expanding team. The successful 3rd Line Engineer will provide a high level of technical expertise to ensure the performance and reliability of our IT systems. The job role will involve: Answering 2nd and 3rd line support queries via phone, email or on-site Assisting on projects Monitoring and maintaining server performance Troubleshooting hardware and software problems Installing and configuring new systems Providing technical support to customers Migration projects The ideal candidate will have: Experience in an MSP (non negotiable) In-depth knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint / Networking / DHCP / DNS / Watchguard Working with storage and backup Experience with ITSM tools, for example, Servicenow or similar Experience in network and server support Good understanding of networking concepts Excellent problem-solving skills Ability to work well both independently and as part of a team If you feel you have the necessary skills and experience for this 3rd Line Engineer role, please apply now for immediate consideration and interview. For further details about the role, please contact us ASAP.
Apr 19, 2024
Full time
3rd Line Engineer Nottingham Up to £55,000 DOE We are representing a well-established Managed Service Provider (MSP) based in Nottingham, who are looking for a 3rd Line BAU/Projects Engineer to join their expanding team. The successful 3rd Line Engineer will provide a high level of technical expertise to ensure the performance and reliability of our IT systems. The job role will involve: Answering 2nd and 3rd line support queries via phone, email or on-site Assisting on projects Monitoring and maintaining server performance Troubleshooting hardware and software problems Installing and configuring new systems Providing technical support to customers Migration projects The ideal candidate will have: Experience in an MSP (non negotiable) In-depth knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint / Networking / DHCP / DNS / Watchguard Working with storage and backup Experience with ITSM tools, for example, Servicenow or similar Experience in network and server support Good understanding of networking concepts Excellent problem-solving skills Ability to work well both independently and as part of a team If you feel you have the necessary skills and experience for this 3rd Line Engineer role, please apply now for immediate consideration and interview. For further details about the role, please contact us ASAP.
Our Client is a leading provider of IT-managed services, onsite support, and field engineering to the Education sector with a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities. Following continued growth, contract wins, and a number of new build school projects in the pipeline they are looking to hire a Senior IT Technician. As Senior IT Technician you will be responsible for providing senior technical support to staff and students, managing the school's IT infrastructure, networks, and ensuring the security and integrity of IT systems and data. You will also mentor onsite technicians and technical account managers, fostering their development and ensuring efficient IT operations. This role involves roaming and frequent travel across the UK to oversee and visit various customer sites including Salisbury, Stevenage, Horndean, and London. This may involve occasional travel with the potential for overnight stays. However, such overnight stays will be infrequent. Responsibilities Ensure Managed Service Schools' infrastructure is operating smoothly Standardising school setups including Veeam, SCCM, Aruba, Password Policies, etc. Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM) Assist in technical audit reviews for new clients and existing where required Provide technical assistance/information as requested in order to provide quotes for new equipment/projects Create and maintain documentation such as SoW, Disaster Recovery plans, etc. Creating procedures and user guides for technicians such as Templates for frequent tasks, IP addressing, change control, etc. Monitor skill levels of onsite technicians Ensure onsite technicians are trained in the use of the Business Management System and are able to access internal resources required for their job Oversee implementation of new software and hardware Liaise with 3rd party service or software providers Attend review meetings as required Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required Attend School Health and Safety, Safeguarding, and Security training, and adhere to procedures, and provide report anything that is cause for concern to the school contact and Service Manager Assist with general helpdesk role when required Skills and Experience Experience in an educational environment Microsoft Desktop Operating Systems Virtualisation through Hyper-V configuration and troubleshooting, VMWare configuration and troubleshooting, and SAN including SAS and iSCSI connectivity Networking experience through Wired and wireless networks configuration and troubleshooting, RADIUS/NPS, VLAN management, VPN management, and Firewall policy Microsoft Office 365, Azure, and Exchange Active Directory & Group Policy SCCM/MDT/WDS Backup/Restore such as Veeam B&R including cloud Internet filtering by filtering policies, HTTPS inspection, safeguarding reporting, and proxy authentication Advanced Troubleshooting through server and client OS, physical and virtual servers, hardware, software, and complex network issues Location: Winchester, Hampshire + Travel Term: Full-Time, Permanent Salary: £35,000 - £40,000 per annum Benefits: Annual bonus, 23 days paid holidays, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training, and development, paid travel expenses and more! Do not let this opportunity pass you by, which could be the catalyst to your career offering fantastic prospects. Please forward your CV details for immediate consideration and interview.
Apr 19, 2024
Full time
Our Client is a leading provider of IT-managed services, onsite support, and field engineering to the Education sector with a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities. Following continued growth, contract wins, and a number of new build school projects in the pipeline they are looking to hire a Senior IT Technician. As Senior IT Technician you will be responsible for providing senior technical support to staff and students, managing the school's IT infrastructure, networks, and ensuring the security and integrity of IT systems and data. You will also mentor onsite technicians and technical account managers, fostering their development and ensuring efficient IT operations. This role involves roaming and frequent travel across the UK to oversee and visit various customer sites including Salisbury, Stevenage, Horndean, and London. This may involve occasional travel with the potential for overnight stays. However, such overnight stays will be infrequent. Responsibilities Ensure Managed Service Schools' infrastructure is operating smoothly Standardising school setups including Veeam, SCCM, Aruba, Password Policies, etc. Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM) Assist in technical audit reviews for new clients and existing where required Provide technical assistance/information as requested in order to provide quotes for new equipment/projects Create and maintain documentation such as SoW, Disaster Recovery plans, etc. Creating procedures and user guides for technicians such as Templates for frequent tasks, IP addressing, change control, etc. Monitor skill levels of onsite technicians Ensure onsite technicians are trained in the use of the Business Management System and are able to access internal resources required for their job Oversee implementation of new software and hardware Liaise with 3rd party service or software providers Attend review meetings as required Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required Attend School Health and Safety, Safeguarding, and Security training, and adhere to procedures, and provide report anything that is cause for concern to the school contact and Service Manager Assist with general helpdesk role when required Skills and Experience Experience in an educational environment Microsoft Desktop Operating Systems Virtualisation through Hyper-V configuration and troubleshooting, VMWare configuration and troubleshooting, and SAN including SAS and iSCSI connectivity Networking experience through Wired and wireless networks configuration and troubleshooting, RADIUS/NPS, VLAN management, VPN management, and Firewall policy Microsoft Office 365, Azure, and Exchange Active Directory & Group Policy SCCM/MDT/WDS Backup/Restore such as Veeam B&R including cloud Internet filtering by filtering policies, HTTPS inspection, safeguarding reporting, and proxy authentication Advanced Troubleshooting through server and client OS, physical and virtual servers, hardware, software, and complex network issues Location: Winchester, Hampshire + Travel Term: Full-Time, Permanent Salary: £35,000 - £40,000 per annum Benefits: Annual bonus, 23 days paid holidays, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training, and development, paid travel expenses and more! Do not let this opportunity pass you by, which could be the catalyst to your career offering fantastic prospects. Please forward your CV details for immediate consideration and interview.
There's a great opportunity to join the support team at an established company working on helping their clients in installing their product software and working through faults, collaborating with the development team. You will be a 3rd Line Support Engineer working in a team of 6, gaining knowledge of the software product. Clients are pharmaceutical companies based in the United States and Europe. The role offers flexible working hours with core hours between 9am and 4pm, hybrid arrangement with 2 days in the Bristol office and 3 days working from home, additional on call pay and great opportunity for travel. Essential skillset: 2-5 years of experience with software application support SQL database experience Desirable: C# exposure Degree in Technical, Analytical or Scientific discipline What you'll be doing: Learning the details about the software product Trouble-shooting software problems on both customer sites and in-house test environments Diagnosis of complex software issues Replicate reported software faults and pass them to the development team Understand customer requirements and translate these into new feature request What you'll get: 30-40k salary depending on experience Hybrid working Flexible working hours 25 days holiday 5% pension Company healthcare scheme If you're interested, please apply with your CV and we can arrange an informal chat to discuss the role and benefits in full detail. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy Registered office 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom Partnership Number OC(phone number removed) England and Wales
Apr 19, 2024
Full time
There's a great opportunity to join the support team at an established company working on helping their clients in installing their product software and working through faults, collaborating with the development team. You will be a 3rd Line Support Engineer working in a team of 6, gaining knowledge of the software product. Clients are pharmaceutical companies based in the United States and Europe. The role offers flexible working hours with core hours between 9am and 4pm, hybrid arrangement with 2 days in the Bristol office and 3 days working from home, additional on call pay and great opportunity for travel. Essential skillset: 2-5 years of experience with software application support SQL database experience Desirable: C# exposure Degree in Technical, Analytical or Scientific discipline What you'll be doing: Learning the details about the software product Trouble-shooting software problems on both customer sites and in-house test environments Diagnosis of complex software issues Replicate reported software faults and pass them to the development team Understand customer requirements and translate these into new feature request What you'll get: 30-40k salary depending on experience Hybrid working Flexible working hours 25 days holiday 5% pension Company healthcare scheme If you're interested, please apply with your CV and we can arrange an informal chat to discuss the role and benefits in full detail. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy Registered office 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom Partnership Number OC(phone number removed) England and Wales
Varied is the best way to describe this role! If you are an IT Systems Analyst looking to be involved with lots of technology AND projects, you will love this role. The company are great, too. Operating within a sector that is growing rapidly and with great links to the local community, this global company are innovative and contributing to making the world a better place. As IT Systems Analyst you will help deliver IT support services to the business. This could be 1st, 2nd or even 3rd line support within a Windows environment, design and implementation of desktop, network rollouts, latest Wintel OS rollout, or cyber security projects. A very technical role that will suit someone happy to provide technical support as well as work on IT projects. This role would suit someone with a varied technical background. Not necessarily in depth across all areas but certainly a good background with 1st and 2nd line support and ideally within a Windows desktop and Windows server / microsoft server IT infrastructure environment. Exposure to networking or Cisco IOS such as routing or port definition, Wintel, Linux would be desirable. Not only will you have good technical skills but also excellent customer service and end user experience we are looking for people who not only want to progress their IT career (lots of opportunity) but who have a real passion for IT, a keen and eager attitude, desire to learn and develop and importantly a genuine wish to help and therefore provide the best possible service through IT, delivering a fantastic customer experience. We are looking for someone who has either taken their first AWS exam or is working towards it or alternatively someone who is keen to develop in the field of AWS, training will be provided! Duties and skills required will be varied and so you must be adaptable, they could include Design and rollout of desktop/ laptop builds latest Wintel OS Service Desk requests, 1st, 2ndLine Technical Support (or working towards 3rd line) Cisco IOS tasks e.g. VLAN, static routing VMWare maintenance and deployment Cloud Services (AWS) Firewall management skills would be an advantage ITIL Have a keen sense of service with excellent communications skills Based in the heart of the beautiful Cheshire Plain, this role is easily commutable from places such as Knutsford, Macclesfield, Wilmslow, Congleton, Holmes Chapel, Chester, Winsford, Crewe and Middlewich. M6 Staffordshire / Cheshire corridor. Flexible working will be available. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Varied is the best way to describe this role! If you are an IT Systems Analyst looking to be involved with lots of technology AND projects, you will love this role. The company are great, too. Operating within a sector that is growing rapidly and with great links to the local community, this global company are innovative and contributing to making the world a better place. As IT Systems Analyst you will help deliver IT support services to the business. This could be 1st, 2nd or even 3rd line support within a Windows environment, design and implementation of desktop, network rollouts, latest Wintel OS rollout, or cyber security projects. A very technical role that will suit someone happy to provide technical support as well as work on IT projects. This role would suit someone with a varied technical background. Not necessarily in depth across all areas but certainly a good background with 1st and 2nd line support and ideally within a Windows desktop and Windows server / microsoft server IT infrastructure environment. Exposure to networking or Cisco IOS such as routing or port definition, Wintel, Linux would be desirable. Not only will you have good technical skills but also excellent customer service and end user experience we are looking for people who not only want to progress their IT career (lots of opportunity) but who have a real passion for IT, a keen and eager attitude, desire to learn and develop and importantly a genuine wish to help and therefore provide the best possible service through IT, delivering a fantastic customer experience. We are looking for someone who has either taken their first AWS exam or is working towards it or alternatively someone who is keen to develop in the field of AWS, training will be provided! Duties and skills required will be varied and so you must be adaptable, they could include Design and rollout of desktop/ laptop builds latest Wintel OS Service Desk requests, 1st, 2ndLine Technical Support (or working towards 3rd line) Cisco IOS tasks e.g. VLAN, static routing VMWare maintenance and deployment Cloud Services (AWS) Firewall management skills would be an advantage ITIL Have a keen sense of service with excellent communications skills Based in the heart of the beautiful Cheshire Plain, this role is easily commutable from places such as Knutsford, Macclesfield, Wilmslow, Congleton, Holmes Chapel, Chester, Winsford, Crewe and Middlewich. M6 Staffordshire / Cheshire corridor. Flexible working will be available. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
2nd/3rd Line Support Engineer Our client is looking for a 2nd/3rd Line Support Engineer to join the team in Basingstoke on a hybrid basis on an initial 6 month contract. Key Responsibilities: Provide 2nd/3rd line technical support for Citrix and VMware environments, including XenApp, XenDesktop, XenServer, VMware vSphere, and VMware Horizon. Troubleshoot and resolve complex technical issues related to Citrix and VMware platforms, applications, and virtualization infrastructure. Perform proactive monitoring, maintenance, and optimization of Citrix and VMware environments to ensure stability, security, and performance. Collaborate with clients to understand their IT requirements, identify opportunities for improvement, and propose tailored solutions. Document support activities, solutions, and configurations to maintain accurate records and facilitate knowledge sharing. Work closely with other support teams and vendors to escalate and resolve issues efficiently. Stay updated on industry trends, best practices, and emerging technologies related to Citrix, VMware, and virtualization. If you are interested in the role and would like to know more then please click apply.
Apr 19, 2024
Contractor
2nd/3rd Line Support Engineer Our client is looking for a 2nd/3rd Line Support Engineer to join the team in Basingstoke on a hybrid basis on an initial 6 month contract. Key Responsibilities: Provide 2nd/3rd line technical support for Citrix and VMware environments, including XenApp, XenDesktop, XenServer, VMware vSphere, and VMware Horizon. Troubleshoot and resolve complex technical issues related to Citrix and VMware platforms, applications, and virtualization infrastructure. Perform proactive monitoring, maintenance, and optimization of Citrix and VMware environments to ensure stability, security, and performance. Collaborate with clients to understand their IT requirements, identify opportunities for improvement, and propose tailored solutions. Document support activities, solutions, and configurations to maintain accurate records and facilitate knowledge sharing. Work closely with other support teams and vendors to escalate and resolve issues efficiently. Stay updated on industry trends, best practices, and emerging technologies related to Citrix, VMware, and virtualization. If you are interested in the role and would like to know more then please click apply.
Overview: Responsibilities: We are looking to recruit a highly service focused 2nd line technical support engineer to provide on-site support and maintain customer s network infrastructure Would Consider a Trainee with some Network Fundamentals Skills The successful candidate will have an advanced level of knowledge and experience in Network, Wi-Fi and Security technologies. On Site: Reading City Centre Responsible for: 2nd / 3rd line technical support of LAN, WAN, Wi-Fi and Security networks. Fault finding through to resolution and customer satisfaction. Producing documentation, reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service Desk support following ITIL processes. Providing 24hr on-call NOC support by rotation on a Oncall Rota 1 in 3. May require overtime when required for out-of-hours/project activity. To succeed in the role, the following skills and attributes are key: Excellent customer service skills, including written and oral communication. Proven experience in a Networking/IT environment. Ability to work alone & within a team to provide the most effective method of service delivery. Pride in themselves and their work. Highly organized to meet strict deadlines and SLA s. Analytical and detail conscious. North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage.
Apr 19, 2024
Full time
Overview: Responsibilities: We are looking to recruit a highly service focused 2nd line technical support engineer to provide on-site support and maintain customer s network infrastructure Would Consider a Trainee with some Network Fundamentals Skills The successful candidate will have an advanced level of knowledge and experience in Network, Wi-Fi and Security technologies. On Site: Reading City Centre Responsible for: 2nd / 3rd line technical support of LAN, WAN, Wi-Fi and Security networks. Fault finding through to resolution and customer satisfaction. Producing documentation, reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service Desk support following ITIL processes. Providing 24hr on-call NOC support by rotation on a Oncall Rota 1 in 3. May require overtime when required for out-of-hours/project activity. To succeed in the role, the following skills and attributes are key: Excellent customer service skills, including written and oral communication. Proven experience in a Networking/IT environment. Ability to work alone & within a team to provide the most effective method of service delivery. Pride in themselves and their work. Highly organized to meet strict deadlines and SLA s. Analytical and detail conscious. North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage.
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 19, 2024
Full time
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Elevation Recruitment Group are looking to recruit an IT Systems Manger for one of our key clients in Leeds. A site-based role working from our clients recently upgraded state of the art premises just a mile from the heart of Leeds! Manufacturing/Engineering Sector experience is a MUST! As IT Systems Manager in this pivotal role, you will serve as the linchpin for all things IT, providing all technical support and guidance to internal users while spearheading interactions with third-party suppliers. This is a great opportunity for an ambitious IT professional to help elevate our clients business by identifying opportunities to enhance system efficiencies and drive technical advancement. Key duties & responsibilities: Provide crucial support and maintenance for the ERP platform - Epicor Delivering comprehensive 1st, 2nd, and 3rd line support to internal users Orchestrate seamless server upgrades and migrations when required Facilitate software and hardware upgrades within budgetary constraints Set up IT equipment and systems for new team members Collaborate with external vendors and managing projects, including system implementations Ensure robust cybersecurity measures are in place to safeguard the business against potential threats Coordinating with head office to align global IT policies and practices We are keen to speak with IT Professional who possess the following skills & experience: Excellent ERP support experience Proficiency in 1st & 2nd Line User Support, including Office 365, SharePoint, Teams, and Office Solid understanding of Microsoft Windows 10 & 7 environments Experience with server management, Active Directory, Veeam Backup, SQL, and Microsoft Server Familiarity with LAN and WAN networks, including troubleshooting and VLAN configuration Ability to manage 3rd party vendors and maintain comprehensive technical documentation If you're passionate about collaboration, innovation, and continuous improvement, this could be perfect opportunity for you!
Apr 19, 2024
Full time
Elevation Recruitment Group are looking to recruit an IT Systems Manger for one of our key clients in Leeds. A site-based role working from our clients recently upgraded state of the art premises just a mile from the heart of Leeds! Manufacturing/Engineering Sector experience is a MUST! As IT Systems Manager in this pivotal role, you will serve as the linchpin for all things IT, providing all technical support and guidance to internal users while spearheading interactions with third-party suppliers. This is a great opportunity for an ambitious IT professional to help elevate our clients business by identifying opportunities to enhance system efficiencies and drive technical advancement. Key duties & responsibilities: Provide crucial support and maintenance for the ERP platform - Epicor Delivering comprehensive 1st, 2nd, and 3rd line support to internal users Orchestrate seamless server upgrades and migrations when required Facilitate software and hardware upgrades within budgetary constraints Set up IT equipment and systems for new team members Collaborate with external vendors and managing projects, including system implementations Ensure robust cybersecurity measures are in place to safeguard the business against potential threats Coordinating with head office to align global IT policies and practices We are keen to speak with IT Professional who possess the following skills & experience: Excellent ERP support experience Proficiency in 1st & 2nd Line User Support, including Office 365, SharePoint, Teams, and Office Solid understanding of Microsoft Windows 10 & 7 environments Experience with server management, Active Directory, Veeam Backup, SQL, and Microsoft Server Familiarity with LAN and WAN networks, including troubleshooting and VLAN configuration Ability to manage 3rd party vendors and maintain comprehensive technical documentation If you're passionate about collaboration, innovation, and continuous improvement, this could be perfect opportunity for you!