ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Fusion people are actively recruiting for a Plumbing and Drainage business who are looking for a Helpdesk Administrator to work on the service desk dealing with day to day operations based out of their regional office in Kent. This is a great opportunity to join their friendly team which encourage innovation, collaboration, and most of all a great working environment. The Role: Accept incoming calls handling client, sub-contractor, supplier, and field engineer queries/ requests. Manage work orders from initial enquiry to completion. Maintain schedules to ensure that sufficient work during each working day is scheduled to field engineers. Source and purchase materials necessary to complete work orders within budget. Co-ordinate materials and engineering resource to meet client our timescales. Ensure all necessary completion Job Sheets, invoices and photos are received within a timely manner on the CRM system. Raise purchase orders for suppliers and sub-contractors, receipting POs once complete. Ensure weekly invoicing targets are achieved. Report contract performance, trends, and issues to the Operations Manager. Maintain strong relationships with clients, sub-contractors, suppliers, and field engineers. Assist the Operations Manager with queries and operational tasks as requested Ensure all KPI set by our clients are meet where possible and escalated internal if not possible. Qualities of candidate and package: Experience in a helpdesk environment, Great communication skills with the ability to work to deadlines. Ability to work under own initiative & self-motivate. Job Types: Full-time, Permanent Salary: Negotiable depending on experience. M ore information can be provided upon successful application. Please contact Sam Day from the Bristol Fusion People Bristol office for more details. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Mar 29, 2024
Full time
Fusion people are actively recruiting for a Plumbing and Drainage business who are looking for a Helpdesk Administrator to work on the service desk dealing with day to day operations based out of their regional office in Kent. This is a great opportunity to join their friendly team which encourage innovation, collaboration, and most of all a great working environment. The Role: Accept incoming calls handling client, sub-contractor, supplier, and field engineer queries/ requests. Manage work orders from initial enquiry to completion. Maintain schedules to ensure that sufficient work during each working day is scheduled to field engineers. Source and purchase materials necessary to complete work orders within budget. Co-ordinate materials and engineering resource to meet client our timescales. Ensure all necessary completion Job Sheets, invoices and photos are received within a timely manner on the CRM system. Raise purchase orders for suppliers and sub-contractors, receipting POs once complete. Ensure weekly invoicing targets are achieved. Report contract performance, trends, and issues to the Operations Manager. Maintain strong relationships with clients, sub-contractors, suppliers, and field engineers. Assist the Operations Manager with queries and operational tasks as requested Ensure all KPI set by our clients are meet where possible and escalated internal if not possible. Qualities of candidate and package: Experience in a helpdesk environment, Great communication skills with the ability to work to deadlines. Ability to work under own initiative & self-motivate. Job Types: Full-time, Permanent Salary: Negotiable depending on experience. M ore information can be provided upon successful application. Please contact Sam Day from the Bristol Fusion People Bristol office for more details. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Our client is seeking an eager Data and Systems Administrator to further their career, to be based in Kensington, London. This will also include occasional visits to their Ashford, Surrey site. Main Duties and Responsibilities: • Act as the system administrator for their Management Information System (currently SchoolBase with scope to change)• Act as administrator for the schools' SAAS applications such as Firefly / MS365• Act as administrator for teaching and business software. Ensure the smooth and effective function of the systems and software across the business.• Ensure all student and staff records are updated in a timely manner.• Support staff in their use of MIS and other systems. Provide up to date training as required, ensuring software is used accurately and in a standardised manner by all.• Responsible for the annual roll-over and new intake of pupils and staff. Managing staff and pupil joiners and leavers throughout the year.• Produce and manage reports upon request from staff.• Ensure data for pupil-premium students is correctly recorded.• Collect and update FFT/MidYis (or equivalent) data in liaison with the Deputy Head academic.• Assist with the IT helpdesk ticket distribution amongst the IT team.• To liaise with 3rd party software vendors for the regular upgrade of our systems and software.• To check all database platforms are backed up and retrievable in case of DR.• The co-ordination and production of accurate, valid and timely UK statutory returns such as ISC and DfE Census.• Participate in projects to migrate data to a new MIS and improve business processes.• Train system users and provide advice and support to support staff and teachers.• Be the central point of contact for the administration, termination and renewal of teaching software and other administrative platforms.• Perform additional duties as assigned by the Head of IT. Desired Skills: • Experience of working with a complex database, such as a student records system.• Experience with reporting tools and data analytics including SQL • Experience using PowerBI for API's.• Contributes fully to an effective team environment; demonstrates willingness to work cooperatively with others to achieve shared goal. You will need an Enhanced DBS check to work within this school. Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.
Mar 29, 2024
Full time
Our client is seeking an eager Data and Systems Administrator to further their career, to be based in Kensington, London. This will also include occasional visits to their Ashford, Surrey site. Main Duties and Responsibilities: • Act as the system administrator for their Management Information System (currently SchoolBase with scope to change)• Act as administrator for the schools' SAAS applications such as Firefly / MS365• Act as administrator for teaching and business software. Ensure the smooth and effective function of the systems and software across the business.• Ensure all student and staff records are updated in a timely manner.• Support staff in their use of MIS and other systems. Provide up to date training as required, ensuring software is used accurately and in a standardised manner by all.• Responsible for the annual roll-over and new intake of pupils and staff. Managing staff and pupil joiners and leavers throughout the year.• Produce and manage reports upon request from staff.• Ensure data for pupil-premium students is correctly recorded.• Collect and update FFT/MidYis (or equivalent) data in liaison with the Deputy Head academic.• Assist with the IT helpdesk ticket distribution amongst the IT team.• To liaise with 3rd party software vendors for the regular upgrade of our systems and software.• To check all database platforms are backed up and retrievable in case of DR.• The co-ordination and production of accurate, valid and timely UK statutory returns such as ISC and DfE Census.• Participate in projects to migrate data to a new MIS and improve business processes.• Train system users and provide advice and support to support staff and teachers.• Be the central point of contact for the administration, termination and renewal of teaching software and other administrative platforms.• Perform additional duties as assigned by the Head of IT. Desired Skills: • Experience of working with a complex database, such as a student records system.• Experience with reporting tools and data analytics including SQL • Experience using PowerBI for API's.• Contributes fully to an effective team environment; demonstrates willingness to work cooperatively with others to achieve shared goal. You will need an Enhanced DBS check to work within this school. Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.
London, ASAP Hybrid or Remote Can be a contract or perm Salary: £35k/year Endeavour Recruitment has an exciting opportunity for a Cascade systems Administrator with strong experience to join a major client in the publishing sector in London. The Systems Administrator will be responsible for maintaining the HR System (Cascade) ensuring the system is correctly set up to hold accurate data, functionality and workflow processes and to problem solve technical issues that arise in order that both HR team users and the employee can rely on the system for accurate data and correct workflow process. This role will support and maintain the HR system (Cascade) on a day to day basis and also on the design, development, testing and implementation of new processes and procedures. Key Responsibilities • Maintain the HR System to function correctly in respect of data entry, data fields, screens and the workflow processes and dependencies. • Updating employee and role data in Cascade i.e. updating data on employee benefits, on holidays entitlements, work patterns, setting up new job titles, new departments etc. • Create, test and implement new screens and data fields as required. Create new screens, new fields and functionality to record and process new pay and benefits items, for example Healthcare Plans, Sharesave Plans, new leave types etc. • Produce scheduled HR Reports and respond to requests for new reports to be created and produced • Answer employees questions on HR system functionality and data to resolve HR user and employee issuers. This can across a wide variety of items, for example problems logging into the system, answering individual queries on how annual holidays are calculated and prorated within the system. • Maintaining and updating Company rules within the system such as setting holiday years and entitlements based on variants such as part-time, length of service etc and applying the Company Rules accurately to the relevant employee groups • Perform individual and bulk data uploads to the system, creating excel spreadsheet, importing and exporting to excel • Using document templates to create mail merges from data held in Cascade to produce individual employee letters for events such as annual pay review, annual bonus plan etc. • Be the person who contacts the Vendor s Helpdesk, secure 1st Line support to resolve systems issues and ensure issues are escalated if not resolved • Work closely with internal payroll team to ensure accurate data and synchronisation between HR and Payroll modules of Cascade happen each month • Maintain, allocate and protect User profiles, making sure that users are assigned the correct profile for their access level rights • Process supplier s invoices at system for coding and 1st stage approval for payment • Ad-hoc tasks to support managing HR projects, Reward programme and update HR systems. Knowledge, qualifications and experience • Experience working with a Cascade HR system as Admin level is highly desirable • Proven experience in Excel at intermediate level • Expert using Microsoft Words, Outlook, Teams etc. • Strong numeracy skills and comfortable with calculations. • Customer Service Skills, respond to and resolve user queries in a clear and professional way • Good written and verbal communication skills • Highly organised and able to identify tasks based on priority • Strong time management skills, able to multi-task and meet competing deadlines • Able to maintain confidentiality of personal and sensitive data at all times Apply by sending us your CV or get in touch ASAP for further details.
Mar 29, 2024
Full time
London, ASAP Hybrid or Remote Can be a contract or perm Salary: £35k/year Endeavour Recruitment has an exciting opportunity for a Cascade systems Administrator with strong experience to join a major client in the publishing sector in London. The Systems Administrator will be responsible for maintaining the HR System (Cascade) ensuring the system is correctly set up to hold accurate data, functionality and workflow processes and to problem solve technical issues that arise in order that both HR team users and the employee can rely on the system for accurate data and correct workflow process. This role will support and maintain the HR system (Cascade) on a day to day basis and also on the design, development, testing and implementation of new processes and procedures. Key Responsibilities • Maintain the HR System to function correctly in respect of data entry, data fields, screens and the workflow processes and dependencies. • Updating employee and role data in Cascade i.e. updating data on employee benefits, on holidays entitlements, work patterns, setting up new job titles, new departments etc. • Create, test and implement new screens and data fields as required. Create new screens, new fields and functionality to record and process new pay and benefits items, for example Healthcare Plans, Sharesave Plans, new leave types etc. • Produce scheduled HR Reports and respond to requests for new reports to be created and produced • Answer employees questions on HR system functionality and data to resolve HR user and employee issuers. This can across a wide variety of items, for example problems logging into the system, answering individual queries on how annual holidays are calculated and prorated within the system. • Maintaining and updating Company rules within the system such as setting holiday years and entitlements based on variants such as part-time, length of service etc and applying the Company Rules accurately to the relevant employee groups • Perform individual and bulk data uploads to the system, creating excel spreadsheet, importing and exporting to excel • Using document templates to create mail merges from data held in Cascade to produce individual employee letters for events such as annual pay review, annual bonus plan etc. • Be the person who contacts the Vendor s Helpdesk, secure 1st Line support to resolve systems issues and ensure issues are escalated if not resolved • Work closely with internal payroll team to ensure accurate data and synchronisation between HR and Payroll modules of Cascade happen each month • Maintain, allocate and protect User profiles, making sure that users are assigned the correct profile for their access level rights • Process supplier s invoices at system for coding and 1st stage approval for payment • Ad-hoc tasks to support managing HR projects, Reward programme and update HR systems. Knowledge, qualifications and experience • Experience working with a Cascade HR system as Admin level is highly desirable • Proven experience in Excel at intermediate level • Expert using Microsoft Words, Outlook, Teams etc. • Strong numeracy skills and comfortable with calculations. • Customer Service Skills, respond to and resolve user queries in a clear and professional way • Good written and verbal communication skills • Highly organised and able to identify tasks based on priority • Strong time management skills, able to multi-task and meet competing deadlines • Able to maintain confidentiality of personal and sensitive data at all times Apply by sending us your CV or get in touch ASAP for further details.
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to 30,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - (phone number removed). This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to 30,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - (phone number removed). This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Have you worked on an IT helpdesk, or similar, where you've been responsible for handling incoming service queries from IT users? Do you have a good knowledge of Microsoft Dynamics NAV / Business Central / D365, so that you could solve a good number of common Dynamics NAV / Business Central / D365 queries straight away? This could be the role for you! Futures are recruiting for an IT Helpdesk Administrator for our client near Bath. This IT Helpdesk Administrator position is on a permanent basis and has become available due to continued growth and expansion. You will be the main IT technical person responsible for supporting Microsoft Dynamics NAV /Business Central usage across the business. IT Helpdesk Administrator - Role Responsibilities - Technical Support, Customer Support, Microsoft Dynamics NAV, Business Central, D365 1st line technical support for home users as and when required 2nd line technical support for all onsite users Responsible for supporting the team in raising IT tickets inclusive of self-management of own ticket IT Helpdesk Administrator - Skills and Experience - Technical Support, Customer Support, Microsoft Dynamics NAV, Business Central, D365 An IT or Microsoft linked qualification (and/or at least one years' experience in a helpdesk administrator role) Experience in supporting end users Work on own initiative and liaise with staff on all levels and communicate at a simple level Ability to fluently communicate in written and spoken English Good working knowledge of Microsoft Dynamics NAV / Business Central / D365 IT Helpdesk Administrator, Technical Support, Customer Support, Microsoft Dynamics NAV, Business Central, D365 If you are interested in the role please do apply now!
Mar 28, 2024
Full time
Have you worked on an IT helpdesk, or similar, where you've been responsible for handling incoming service queries from IT users? Do you have a good knowledge of Microsoft Dynamics NAV / Business Central / D365, so that you could solve a good number of common Dynamics NAV / Business Central / D365 queries straight away? This could be the role for you! Futures are recruiting for an IT Helpdesk Administrator for our client near Bath. This IT Helpdesk Administrator position is on a permanent basis and has become available due to continued growth and expansion. You will be the main IT technical person responsible for supporting Microsoft Dynamics NAV /Business Central usage across the business. IT Helpdesk Administrator - Role Responsibilities - Technical Support, Customer Support, Microsoft Dynamics NAV, Business Central, D365 1st line technical support for home users as and when required 2nd line technical support for all onsite users Responsible for supporting the team in raising IT tickets inclusive of self-management of own ticket IT Helpdesk Administrator - Skills and Experience - Technical Support, Customer Support, Microsoft Dynamics NAV, Business Central, D365 An IT or Microsoft linked qualification (and/or at least one years' experience in a helpdesk administrator role) Experience in supporting end users Work on own initiative and liaise with staff on all levels and communicate at a simple level Ability to fluently communicate in written and spoken English Good working knowledge of Microsoft Dynamics NAV / Business Central / D365 IT Helpdesk Administrator, Technical Support, Customer Support, Microsoft Dynamics NAV, Business Central, D365 If you are interested in the role please do apply now!
About the Role We are looking to recruit a IT Helpdesk Assistant to join our expanding Innovation and Technology Team. This role will suit applicants who have some experience working within a Technical Support role and are keen to develop their IT knowledge further. You will be responsible for providing remote IT Technical Support to a userbase of over 500 people in particular with face-to-face support within our Exeter and Torquay offices. Supported by other members of our IT Helpdesk team, this role will give you the opportunity to develop a wide range of skills whilst working for one of the South West's leading employers. Key responsibilities will include: Logging helpdesk calls and providing assistance to resolve issues Emailing administration such as releasing quarantined emails Day to day administration of our Cloud based software User account administration Day to day administration of our Cloud based file sharing service Asset logging / keeping asset register up to date Distributing IT equipment to staff Installing software Building laptops/phones/tablets for end users Identifying tickets logged that would benefit from additional training Visiting offices to engage with users and check office IT equipment About You To be considered for the role you will need to have: Previous Technical Support experience A good understanding of Microsoft Office Strong communication and interpersonal skills A passion for technology and a self-motivated approach to work This role can be based out of our Bristol and Bath and requires travel between these offices as well as occasional visits to our other offices. A Driving Licence and access to a car Why Bishop Fleming?! At Bishop Fleming, we take pride in putting our people first. We are a Great Place to Work certified and offer an outstanding work environment, strong office culture and extensive perks (listed below). We're also a rapidly growing Top 30 Accountancy firm and have just been ranked fifth in the Accountancy Age Mid-Tier Power Rankings. We're proud to be the highest ranked firm in the South West. This comes on the back of nearly 20% growth last year, several award wins, and record-breaking recruitment taking our headcount to 40 partners and close to 500 people. We are a firm that thinks clients, people and communities. As a member of Business in the Community (BITC) we are focussed on improving our responsible business practices and collectively making positive impacts for the benefit of society. If that's not enough, we offer a fantastic range of benefits including: 25 days holiday plus bank holidays plus Christmas off! Hybrid working A contributory Pension scheme Life assurance Simply Health cashback plan including access to 24/7 online GP service and counselling services Perkbox discounts and rewards platform with over 4,00 perks and discounts Yulife employee wellbeing app Social events with active social committees that plan internal and external events Numerous opportunities for development Please contact Seyi Oseni, Resourcing Administrator if you would like to discuss this opportunity further.
Mar 28, 2024
Full time
About the Role We are looking to recruit a IT Helpdesk Assistant to join our expanding Innovation and Technology Team. This role will suit applicants who have some experience working within a Technical Support role and are keen to develop their IT knowledge further. You will be responsible for providing remote IT Technical Support to a userbase of over 500 people in particular with face-to-face support within our Exeter and Torquay offices. Supported by other members of our IT Helpdesk team, this role will give you the opportunity to develop a wide range of skills whilst working for one of the South West's leading employers. Key responsibilities will include: Logging helpdesk calls and providing assistance to resolve issues Emailing administration such as releasing quarantined emails Day to day administration of our Cloud based software User account administration Day to day administration of our Cloud based file sharing service Asset logging / keeping asset register up to date Distributing IT equipment to staff Installing software Building laptops/phones/tablets for end users Identifying tickets logged that would benefit from additional training Visiting offices to engage with users and check office IT equipment About You To be considered for the role you will need to have: Previous Technical Support experience A good understanding of Microsoft Office Strong communication and interpersonal skills A passion for technology and a self-motivated approach to work This role can be based out of our Bristol and Bath and requires travel between these offices as well as occasional visits to our other offices. A Driving Licence and access to a car Why Bishop Fleming?! At Bishop Fleming, we take pride in putting our people first. We are a Great Place to Work certified and offer an outstanding work environment, strong office culture and extensive perks (listed below). We're also a rapidly growing Top 30 Accountancy firm and have just been ranked fifth in the Accountancy Age Mid-Tier Power Rankings. We're proud to be the highest ranked firm in the South West. This comes on the back of nearly 20% growth last year, several award wins, and record-breaking recruitment taking our headcount to 40 partners and close to 500 people. We are a firm that thinks clients, people and communities. As a member of Business in the Community (BITC) we are focussed on improving our responsible business practices and collectively making positive impacts for the benefit of society. If that's not enough, we offer a fantastic range of benefits including: 25 days holiday plus bank holidays plus Christmas off! Hybrid working A contributory Pension scheme Life assurance Simply Health cashback plan including access to 24/7 online GP service and counselling services Perkbox discounts and rewards platform with over 4,00 perks and discounts Yulife employee wellbeing app Social events with active social committees that plan internal and external events Numerous opportunities for development Please contact Seyi Oseni, Resourcing Administrator if you would like to discuss this opportunity further.
Ashby Computer Services LLP is looking for a 1st Line IT Support Technician to join our team in Northampton. In the role of 1st Line IT Support Technician, you will be given the opportunity to challenge yourself, push boundaries, grow your skills and deliver technical solutions to our customers. About Us: Ashby Computers are a Microsoft Gold Accredited MSP, evolving its team to meet some healthy growth ambitions. We are a leading player in outsourced IT Solutions that pride ourselves on delivering the best for our business partners. Key Responsibilities: Dealing with first-line support queries within the parameters provided Assisting in the running of the Information Technology for the supported companies Ensuring that customer backup regimes are adhered to and recorded and faults rectified or passed through the support team Ensuring that customer Anti-virus updates and scans are completed and recorded Assisting end users with the configuration of their installed software and computers as well as new machine setups Ensuring that customer system security is maintained and issues are reported Office 365 installation and administration First-line support with server infrastructure Remote installations of new IT kit Required Skills: Proven background working within an IT helpdesk role MSP Experience would be preferred Must be articulate, possess excellent IT and communication skills and work well under pressure Must be strong team player Will have at least 5 GCSEs Grade C or above (or equivalent), including Maths & English Own transport and driving licence is ideal as travel to client sites may be required Desirable Skills: Vlan, setup and configurations Firewall and internet connectivity setups and firewall rule administration Installation of server operating system and Active directory installation Ubiquiti knowledge, installation, and administration ESET antivirus software Office 365 migration techniques Benefits: Competitive bonus 28 days holiday including 8 bank holidays Pension scheme Internal examination assistance Potential to progress through the company Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered.
Mar 28, 2024
Full time
Ashby Computer Services LLP is looking for a 1st Line IT Support Technician to join our team in Northampton. In the role of 1st Line IT Support Technician, you will be given the opportunity to challenge yourself, push boundaries, grow your skills and deliver technical solutions to our customers. About Us: Ashby Computers are a Microsoft Gold Accredited MSP, evolving its team to meet some healthy growth ambitions. We are a leading player in outsourced IT Solutions that pride ourselves on delivering the best for our business partners. Key Responsibilities: Dealing with first-line support queries within the parameters provided Assisting in the running of the Information Technology for the supported companies Ensuring that customer backup regimes are adhered to and recorded and faults rectified or passed through the support team Ensuring that customer Anti-virus updates and scans are completed and recorded Assisting end users with the configuration of their installed software and computers as well as new machine setups Ensuring that customer system security is maintained and issues are reported Office 365 installation and administration First-line support with server infrastructure Remote installations of new IT kit Required Skills: Proven background working within an IT helpdesk role MSP Experience would be preferred Must be articulate, possess excellent IT and communication skills and work well under pressure Must be strong team player Will have at least 5 GCSEs Grade C or above (or equivalent), including Maths & English Own transport and driving licence is ideal as travel to client sites may be required Desirable Skills: Vlan, setup and configurations Firewall and internet connectivity setups and firewall rule administration Installation of server operating system and Active directory installation Ubiquiti knowledge, installation, and administration ESET antivirus software Office 365 migration techniques Benefits: Competitive bonus 28 days holiday including 8 bank holidays Pension scheme Internal examination assistance Potential to progress through the company Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered.
Your new company Hays are working with a large international business based in Telford who are looking for a Helpdesk Administrator on a permanent basis. This is an excellent role. Your new role As a Helpdesk Administrator , you will be responsible for all customer service-related correspondence and escalation management. Ensuring seamless flow of inbound and outbound logistics from point of creation to delivery to ensure customer satisfaction. Drive customer experience activities for service to enhance awareness and improve customer excellence. First point of contact for customer service activities. Respond to customer enquiries in a timely manner and communicate as required within agreed SLA's. Analyse and prepare all SLA reporting data on request. Monitoring of key accounts SLA data to proactively spot trends and escalate as required. Consolidate and monitor all service tickets to completion Educate & support customers and key partners. Drive customer awareness of service-related tools and additional services working closely with GTC marketing team. Proactively obtain customer feedback for all service-related touch points, consolidating feedback into the management team with areas of recommended improvement. Support Helpdesk with analysing completed work orders and progressing onto relevant status. Responsible for helpdesk email inbox. Liaising with couriers. Maintain waiting arrival and return shipping KPIs in tracking sheet daily. Responsible for credit account applications relating to repair activity. Lost and stolen management with customer / courier to ensure swift resolutions, all details recorded in the tracking sheet What you'll need to succeed 3 years' experience within the service / IT environment Experience on supporting multinational enterprise accounts Advanced skills in standard Microsoft Office packages essential Language - English plus another European Language would be an advantage but not essential What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 28, 2024
Full time
Your new company Hays are working with a large international business based in Telford who are looking for a Helpdesk Administrator on a permanent basis. This is an excellent role. Your new role As a Helpdesk Administrator , you will be responsible for all customer service-related correspondence and escalation management. Ensuring seamless flow of inbound and outbound logistics from point of creation to delivery to ensure customer satisfaction. Drive customer experience activities for service to enhance awareness and improve customer excellence. First point of contact for customer service activities. Respond to customer enquiries in a timely manner and communicate as required within agreed SLA's. Analyse and prepare all SLA reporting data on request. Monitoring of key accounts SLA data to proactively spot trends and escalate as required. Consolidate and monitor all service tickets to completion Educate & support customers and key partners. Drive customer awareness of service-related tools and additional services working closely with GTC marketing team. Proactively obtain customer feedback for all service-related touch points, consolidating feedback into the management team with areas of recommended improvement. Support Helpdesk with analysing completed work orders and progressing onto relevant status. Responsible for helpdesk email inbox. Liaising with couriers. Maintain waiting arrival and return shipping KPIs in tracking sheet daily. Responsible for credit account applications relating to repair activity. Lost and stolen management with customer / courier to ensure swift resolutions, all details recorded in the tracking sheet What you'll need to succeed 3 years' experience within the service / IT environment Experience on supporting multinational enterprise accounts Advanced skills in standard Microsoft Office packages essential Language - English plus another European Language would be an advantage but not essential What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Randstad Construction & Property
St. Albans, Hertfordshire
Randstad Construction & Property are currently recruiting for a Facilities Administrator to join our client's newly formed team on a new, exciting contract they have just secured. The role will be strongly focused around customer service and the support you can offer to stakeholders within the business. The successful candidate will be the first point of contactfor customers calling into the Helpdesk.This role will be based on site at the client's premises in St Albans.The main working hours for this role will be between 8:00am - 5:00pm. The package: ? Salary up to £32,000 per annum? Monday to Friday ? Annual leave & bank holidays? Generous pension scheme? Training and development courses Your role will include: ? Main point of contact for subcontractors, managing their processes and promptingupdates? Raising purchase orders for subcontractors? Closing off jobs for engineers? Raising of reactive & PPM work orders? Managing complaints and escalations effectively? Keep WIP levels on contracts to a minimum to ensure timely completion of work orders? Assist with reporting on jobs logged, completed and outstanding? Collating figures for monthly KPI reporting? Completion of engineers timesheets? Filing, scanning and tracking of engineers paperwork? Log engineers overtime and holidays for weekly reporting to management? Provide general administrative support What we are looking for:? Strong administration and customer service skills? Experience working in a Facilities Management environment with CAFM systems (desired but not essential)? Knowledge of Microsoft Office packages? Strong planning and organisational skills, with attention to detail Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 28, 2024
Full time
Randstad Construction & Property are currently recruiting for a Facilities Administrator to join our client's newly formed team on a new, exciting contract they have just secured. The role will be strongly focused around customer service and the support you can offer to stakeholders within the business. The successful candidate will be the first point of contactfor customers calling into the Helpdesk.This role will be based on site at the client's premises in St Albans.The main working hours for this role will be between 8:00am - 5:00pm. The package: ? Salary up to £32,000 per annum? Monday to Friday ? Annual leave & bank holidays? Generous pension scheme? Training and development courses Your role will include: ? Main point of contact for subcontractors, managing their processes and promptingupdates? Raising purchase orders for subcontractors? Closing off jobs for engineers? Raising of reactive & PPM work orders? Managing complaints and escalations effectively? Keep WIP levels on contracts to a minimum to ensure timely completion of work orders? Assist with reporting on jobs logged, completed and outstanding? Collating figures for monthly KPI reporting? Completion of engineers timesheets? Filing, scanning and tracking of engineers paperwork? Log engineers overtime and holidays for weekly reporting to management? Provide general administrative support What we are looking for:? Strong administration and customer service skills? Experience working in a Facilities Management environment with CAFM systems (desired but not essential)? Knowledge of Microsoft Office packages? Strong planning and organisational skills, with attention to detail Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Customer Service Administrator Annual Salary: Up to £27,000 (depending on experience) Location: Outskirts of Newbury Job Type: Hybrid (2 days in office) We are recruiting for a Customer Service Administrator to join a market-leading business with a focus on creating exceptional customer experiences. The successful candidate will support the Customer Services Team by providing essential administrative services to the Sales and Operations departments. Day-to-day of the role: Maintain the data integrity of in-house support/helpdesk systems. Assist with the preparation of customer support renewal quotes, including confirming correct kit lists, requesting quotes from suppliers, and raising quotes on Dynamics. Create support contract documentation and update all associated company records. Enter and update opportunities, deal registrations, and quotes on supplier portals. Perform daily maintenance of supplier portals and provide the Sales team with accurate pricing. Handle customer orders, including placing purchase orders, liaising with the Project Management team, invoicing, and registering support lines on our in-house helpdesk system and with manufacturers. Communicate with suppliers for pricing requests. Support the Sales and Operations team with other administrative duties. Required Skills & Qualifications: Excellent organisational, literacy, and numerical skills. An eye for detail and the ability to work under own initiative and multitask. Experienced in Excel and, ideally, Dynamics. Strong interpersonal and communication skills. Experience of working in a customer-focused environment. Experience in sales support/admin for an IT Networking company. Experience of working in vendor/supplier portals. Experience in processing customer orders, placing supplier purchase orders, and raising invoices. Experience in producing support renewal quotations and contracts. Attention to detail is crucial. Benefits: Competitive salary based on experience. Hybrid working model with two days in the office. Opportunity to work with a successful and market-leading business. To apply for this Customer Service Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. Apply today to begin your application process.
Mar 28, 2024
Full time
Customer Service Administrator Annual Salary: Up to £27,000 (depending on experience) Location: Outskirts of Newbury Job Type: Hybrid (2 days in office) We are recruiting for a Customer Service Administrator to join a market-leading business with a focus on creating exceptional customer experiences. The successful candidate will support the Customer Services Team by providing essential administrative services to the Sales and Operations departments. Day-to-day of the role: Maintain the data integrity of in-house support/helpdesk systems. Assist with the preparation of customer support renewal quotes, including confirming correct kit lists, requesting quotes from suppliers, and raising quotes on Dynamics. Create support contract documentation and update all associated company records. Enter and update opportunities, deal registrations, and quotes on supplier portals. Perform daily maintenance of supplier portals and provide the Sales team with accurate pricing. Handle customer orders, including placing purchase orders, liaising with the Project Management team, invoicing, and registering support lines on our in-house helpdesk system and with manufacturers. Communicate with suppliers for pricing requests. Support the Sales and Operations team with other administrative duties. Required Skills & Qualifications: Excellent organisational, literacy, and numerical skills. An eye for detail and the ability to work under own initiative and multitask. Experienced in Excel and, ideally, Dynamics. Strong interpersonal and communication skills. Experience of working in a customer-focused environment. Experience in sales support/admin for an IT Networking company. Experience of working in vendor/supplier portals. Experience in processing customer orders, placing supplier purchase orders, and raising invoices. Experience in producing support renewal quotations and contracts. Attention to detail is crucial. Benefits: Competitive salary based on experience. Hybrid working model with two days in the office. Opportunity to work with a successful and market-leading business. To apply for this Customer Service Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. Apply today to begin your application process.
Azure Cloud Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Cloud Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a fully remote role and you must be eligible to gain security clearance (do not need to hold currently). The Role As a Azure Cloud Engineer you will support the cloud infrastructure used to deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application / infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems Provide input to administering and maintaining all production and development environments Create detailed technical and procedural documentation (e.g. architecture, configuration and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects The Requirements Extensive experience of Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments. Microsoft Azure certifications: AZ-103/104 - Azure Administrator Good operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following: Azure Active Directory (RBAC and IAM) Azure Networking Azure Storage Azure Monitor and Log Analytics Azure Security Center Demonstrable career operational experience from one of the following areas: Server Infrastructure Engineering (Virtualisation / Windows / Linux). Office / Microsoft 365 Administration. Network Engineering. DevOps (CI/CD, pipelines and Infrastructure as Code) In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy / Service Now). If you are looking for an exciting new challenge to join a leading cloud team team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 28, 2024
Full time
Azure Cloud Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Cloud Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a fully remote role and you must be eligible to gain security clearance (do not need to hold currently). The Role As a Azure Cloud Engineer you will support the cloud infrastructure used to deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application / infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems Provide input to administering and maintaining all production and development environments Create detailed technical and procedural documentation (e.g. architecture, configuration and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects The Requirements Extensive experience of Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments. Microsoft Azure certifications: AZ-103/104 - Azure Administrator Good operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following: Azure Active Directory (RBAC and IAM) Azure Networking Azure Storage Azure Monitor and Log Analytics Azure Security Center Demonstrable career operational experience from one of the following areas: Server Infrastructure Engineering (Virtualisation / Windows / Linux). Office / Microsoft 365 Administration. Network Engineering. DevOps (CI/CD, pipelines and Infrastructure as Code) In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy / Service Now). If you are looking for an exciting new challenge to join a leading cloud team team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Fabulous newly created position for a Compliance Helpdesk Administrator to join a growing compliance team, reporting directly to the Legal Risk & Compliance Manager. Ideally you will be degree educated level with or working towards an industry related qualification. Preference will be given to candidates who have at least 1 year's compliance experience and a knowledge of Money Laundering Legislation and SRA regulations. Office based position in stunning offices in Farnborough. Up to £28,000 plus bonus What is the main purpose of this Compliance Helpdesk Administrator role? You will be responsible for providing front-line support in relation to processing all daily incoming compliance queries logged through the helpdesk and ensure the company, and individuals within the company, practise and promote the highest standards of legal and regulatory compliance, promoting the company's reputation and advancing thinking on risk management. What are the main responsibilities of the Compliance Helpdesk Administrator role? Act as first point of contact for internal risk and compliance queries. Provide legal compliance guidance to employees of the Firm. Process all daily incoming risk and compliance queries. Review, process and respond to queries and issues in relation to money laundering, GDPR and SRA standards and regulations Client due diligence, sanction checks and onboarding Suspicious activity reporting Record and monitor all daily incoming compliance queries and assist with compiling monthly reports to the Compliance Board on issues, trends, behaviours and developments. Maintain the company's compliance registers and referrals records Maintain the on-line training platform
Mar 28, 2024
Full time
Fabulous newly created position for a Compliance Helpdesk Administrator to join a growing compliance team, reporting directly to the Legal Risk & Compliance Manager. Ideally you will be degree educated level with or working towards an industry related qualification. Preference will be given to candidates who have at least 1 year's compliance experience and a knowledge of Money Laundering Legislation and SRA regulations. Office based position in stunning offices in Farnborough. Up to £28,000 plus bonus What is the main purpose of this Compliance Helpdesk Administrator role? You will be responsible for providing front-line support in relation to processing all daily incoming compliance queries logged through the helpdesk and ensure the company, and individuals within the company, practise and promote the highest standards of legal and regulatory compliance, promoting the company's reputation and advancing thinking on risk management. What are the main responsibilities of the Compliance Helpdesk Administrator role? Act as first point of contact for internal risk and compliance queries. Provide legal compliance guidance to employees of the Firm. Process all daily incoming risk and compliance queries. Review, process and respond to queries and issues in relation to money laundering, GDPR and SRA standards and regulations Client due diligence, sanction checks and onboarding Suspicious activity reporting Record and monitor all daily incoming compliance queries and assist with compiling monthly reports to the Compliance Board on issues, trends, behaviours and developments. Maintain the company's compliance registers and referrals records Maintain the on-line training platform
EDI Administrator A new opportunity has arisen within an exciting division of a fast moving FTSE 100 organisation as a result of an exciting long term data migration programme. This is a fantastic opportunity to join an established and highly collaborative team within a large multi-national organisation with plenty of scope for professional development. As an EDI Admin (Electronic Data Interchange Administrator) you'll be ensuring the clients and suppliers data cohesion, particularly on their invoicing systems. This is a a fully remote position. Key Accountabilities: Agree project onboarding plan with supplier and obtain signoff from Manager Assist supplier in onboarding process providing system expertise where required Ensure all activity is accurately recorded within the helpdesk system Communicate to relevant parties any issues that impact onboarding timelines Keep detailed records of status of each supplier onboarding Support supplier in uploading data into system such as account information and product images Organise regular reviews with suppliers to discuss progress Monitor initial orders placed in the system post Go Live Essential skills: Good awareness of the implications of information laws, such as the data Protection Act Knowledge of EDI implementations desirable Working knowledge of Microsoft Office products (particularly Excel) to a good standard So if this role sounds of interest, please apply below!
Mar 28, 2024
Full time
EDI Administrator A new opportunity has arisen within an exciting division of a fast moving FTSE 100 organisation as a result of an exciting long term data migration programme. This is a fantastic opportunity to join an established and highly collaborative team within a large multi-national organisation with plenty of scope for professional development. As an EDI Admin (Electronic Data Interchange Administrator) you'll be ensuring the clients and suppliers data cohesion, particularly on their invoicing systems. This is a a fully remote position. Key Accountabilities: Agree project onboarding plan with supplier and obtain signoff from Manager Assist supplier in onboarding process providing system expertise where required Ensure all activity is accurately recorded within the helpdesk system Communicate to relevant parties any issues that impact onboarding timelines Keep detailed records of status of each supplier onboarding Support supplier in uploading data into system such as account information and product images Organise regular reviews with suppliers to discuss progress Monitor initial orders placed in the system post Go Live Essential skills: Good awareness of the implications of information laws, such as the data Protection Act Knowledge of EDI implementations desirable Working knowledge of Microsoft Office products (particularly Excel) to a good standard So if this role sounds of interest, please apply below!
Helpdesk Coordinator - Facilities - Bury Town Centre - Up to £26,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £26,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone / email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator -Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Mar 28, 2024
Full time
Helpdesk Coordinator - Facilities - Bury Town Centre - Up to £26,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £26,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone / email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator -Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
EDI Administrator A new opportunity has arisen within an exciting division of a fast moving FTSE 100 organisation as a result of an exciting long term data migration programme. This is a fantastic opportunity to join an established and highly collaborative team within a large multi-national organisation with plenty of scope for professional development. As an EDI Admin (Electronic Data Interchange Administrator) you'll be ensuring the clients and suppliers data cohesion, particularly on their invoicing systems. This is a a fully remote position. Key Accountabilities: Agree project onboarding plan with supplier and obtain signoff from Manager Assist supplier in onboarding process providing system expertise where required Ensure all activity is accurately recorded within the helpdesk system Communicate to relevant parties any issues that impact onboarding timelines Keep detailed records of status of each supplier onboarding Support supplier in uploading data into system such as account information and product images Organise regular reviews with suppliers to discuss progress Monitor initial orders placed in the system post Go Live Essential skills: Good awareness of the implications of information laws, such as the data Protection Act Knowledge of EDI implementations desirable Working knowledge of Microsoft Office products (particularly Excel) to a good standard So if this role sounds of interest, please apply below!
Mar 28, 2024
Full time
EDI Administrator A new opportunity has arisen within an exciting division of a fast moving FTSE 100 organisation as a result of an exciting long term data migration programme. This is a fantastic opportunity to join an established and highly collaborative team within a large multi-national organisation with plenty of scope for professional development. As an EDI Admin (Electronic Data Interchange Administrator) you'll be ensuring the clients and suppliers data cohesion, particularly on their invoicing systems. This is a a fully remote position. Key Accountabilities: Agree project onboarding plan with supplier and obtain signoff from Manager Assist supplier in onboarding process providing system expertise where required Ensure all activity is accurately recorded within the helpdesk system Communicate to relevant parties any issues that impact onboarding timelines Keep detailed records of status of each supplier onboarding Support supplier in uploading data into system such as account information and product images Organise regular reviews with suppliers to discuss progress Monitor initial orders placed in the system post Go Live Essential skills: Good awareness of the implications of information laws, such as the data Protection Act Knowledge of EDI implementations desirable Working knowledge of Microsoft Office products (particularly Excel) to a good standard So if this role sounds of interest, please apply below!
First Line Technical Support Engineer Location: Chertsey, Surrey Contract Type: Permanent Job Type: Full time Salary: £21,000 - £30,000 Basic (depending on experience) The Company: Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role: Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional, and dynamic team. You will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.This role is based at our HQ in Chertsey (Surrey) but also involves secondments to client sites, so availability to travel to London and other client locations is required. Essential requirements: • 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT• Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc• Some experience using a Ticketing system / working to SLA's will be advantageous.• Great communication skills (in person and via telephone) - excellent written and spoken English is essential.• Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments.• The successful candidate will be a punctual and thorough worker, with astute attention to detail.• Any IT qualifications will be an advantage but not essential.• Valid UK driving licence is essential. Shift Work will vary between 8.00am - 8.00pm Monday to Friday with one hour for lunch.The shift pattern varies between 8am - 4pm, 9am - 5pm, 10am - 6pm, 12pm - 8pm.You may be occasionally asked to cover weekend shifts as and when needed. This is an office-based role at Krome's HQ in Chertsey (Surrey).However, some First Line duties are field based, so availability to work in Chertsey but also to travel to London and other client locations is required. The Package: £21,000 - £30,000 Basic (depending on experience) Benefits: • 4% Employer Pension Contribution• Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years' service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)• Long Service Recognition Awards for 5, 10, 15 years+• Complimentary Breakfast Available (8am - 9am Mon to Fri)• Complimentary Tea/Coffee and Fresh Fruit Available All-day• Fully Stocked Beer/Wine Fridge for Friday After Work Drinks• Discounted Corporate Gym Membership• Cycle to Work Scheme• Shower Facilities• Free Private Car Park• Staff Break Out Room with Pool Table• Modern, Open Plan, Office Environment• Quarterly Company-Funded Social Events• Company-Funded (Voluntary) Participation in our Charity Events• Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. You may also have experience in the following: IT Support, IT Administrator, IT Technician, Support Technician, Junior IT Technician, Customer Success Analyst, Customer Experience Analyst, Customer Support Analyst, Helpdesk Engineer, Technical Support Analyst, Technical Helpdesk Analyst, Customer Service Analyst, Technical Customer Support Engineer, Technical Support, Data Helpdesk Analyst, Data Support, Business Analyst. REF-
Mar 28, 2024
Full time
First Line Technical Support Engineer Location: Chertsey, Surrey Contract Type: Permanent Job Type: Full time Salary: £21,000 - £30,000 Basic (depending on experience) The Company: Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role: Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional, and dynamic team. You will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.This role is based at our HQ in Chertsey (Surrey) but also involves secondments to client sites, so availability to travel to London and other client locations is required. Essential requirements: • 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT• Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc• Some experience using a Ticketing system / working to SLA's will be advantageous.• Great communication skills (in person and via telephone) - excellent written and spoken English is essential.• Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments.• The successful candidate will be a punctual and thorough worker, with astute attention to detail.• Any IT qualifications will be an advantage but not essential.• Valid UK driving licence is essential. Shift Work will vary between 8.00am - 8.00pm Monday to Friday with one hour for lunch.The shift pattern varies between 8am - 4pm, 9am - 5pm, 10am - 6pm, 12pm - 8pm.You may be occasionally asked to cover weekend shifts as and when needed. This is an office-based role at Krome's HQ in Chertsey (Surrey).However, some First Line duties are field based, so availability to work in Chertsey but also to travel to London and other client locations is required. The Package: £21,000 - £30,000 Basic (depending on experience) Benefits: • 4% Employer Pension Contribution• Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years' service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)• Long Service Recognition Awards for 5, 10, 15 years+• Complimentary Breakfast Available (8am - 9am Mon to Fri)• Complimentary Tea/Coffee and Fresh Fruit Available All-day• Fully Stocked Beer/Wine Fridge for Friday After Work Drinks• Discounted Corporate Gym Membership• Cycle to Work Scheme• Shower Facilities• Free Private Car Park• Staff Break Out Room with Pool Table• Modern, Open Plan, Office Environment• Quarterly Company-Funded Social Events• Company-Funded (Voluntary) Participation in our Charity Events• Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. You may also have experience in the following: IT Support, IT Administrator, IT Technician, Support Technician, Junior IT Technician, Customer Success Analyst, Customer Experience Analyst, Customer Support Analyst, Helpdesk Engineer, Technical Support Analyst, Technical Helpdesk Analyst, Customer Service Analyst, Technical Customer Support Engineer, Technical Support, Data Helpdesk Analyst, Data Support, Business Analyst. REF-
Helpdesk Coordinator - FM Temp to Permanent/ Perm Position £25,000k Manchester Fawkes and Reece are currently recruiting for a Planning Administrator on a permanent basis for a leading FM contractor. This role will be based in North London, Enfield. Key experience required: Sub-contractor coordination for PPM activities Drafting of quotation Communication with client on current remedial actions Need to have experience with hard services and CONCEPT Skills and Qualifications: A demonstrable understanding of the Helpdesk and finance. An understanding of maintenance and reactive works planning. Strong analytical and decision-making skills. Positive and proactive approach. Ability to create and maintain positive relationships with all key stakeholders. Effective time management of numeracy, report collation and distribution, data analysis. Proficient in Microsoft Excel, Word and PowerPoint. Able to challenge the status quo and suggest new ways of doing things to improve performance and practices. Strong organisation and communication ability. To be an integral part of the team. Exposure to FM and the industry. Previously worked on a fast - paced/ busy contracts. Other Information: Fully office based Monday to Friday 8am till 5pm
Mar 28, 2024
Full time
Helpdesk Coordinator - FM Temp to Permanent/ Perm Position £25,000k Manchester Fawkes and Reece are currently recruiting for a Planning Administrator on a permanent basis for a leading FM contractor. This role will be based in North London, Enfield. Key experience required: Sub-contractor coordination for PPM activities Drafting of quotation Communication with client on current remedial actions Need to have experience with hard services and CONCEPT Skills and Qualifications: A demonstrable understanding of the Helpdesk and finance. An understanding of maintenance and reactive works planning. Strong analytical and decision-making skills. Positive and proactive approach. Ability to create and maintain positive relationships with all key stakeholders. Effective time management of numeracy, report collation and distribution, data analysis. Proficient in Microsoft Excel, Word and PowerPoint. Able to challenge the status quo and suggest new ways of doing things to improve performance and practices. Strong organisation and communication ability. To be an integral part of the team. Exposure to FM and the industry. Previously worked on a fast - paced/ busy contracts. Other Information: Fully office based Monday to Friday 8am till 5pm
Ashby Computer Services LLP is looking for a 1st Line IT Support Technician to join our team in Northampton. In the role of 1st Line IT Support Technician, you will be given the opportunity to challenge yourself, push boundaries, grow your skills and deliver technical solutions to our customers. About Us: Ashby Computers are a Microsoft Gold Accredited MSP, evolving its team to meet some healthy growth ambitions. We are a leading player in outsourced IT Solutions that pride ourselves on delivering the best for our business partners. Key Responsibilities: Dealing with first-line support queries within the parameters provided Assisting in the running of the Information Technology for the supported companies Ensuring that customer backup regimes are adhered to and recorded and faults rectified or passed through the support team Ensuring that customer Anti-virus updates and scans are completed and recorded Assisting end users with the configuration of their installed software and computers as well as new machine setups Ensuring that customer system security is maintained and issues are reported Office 365 installation and administration First-line support with server infrastructure Remote installations of new IT kit Required Skills: Proven background working within an IT helpdesk role MSP Experience would be preferred Must be articulate, possess excellent IT and communication skills and work well under pressure Must be strong team player Will have at least 5 GCSEs Grade C or above (or equivalent), including Maths & English Own transport and driving licence is ideal as travel to client sites may be required Desirable Skills: Vlan, setup and configurations Firewall and internet connectivity setups and firewall rule administration Installation of server operating system and Active directory installation Ubiquiti knowledge, installation, and administration ESET antivirus software Office 365 migration techniques Benefits: Competitive bonus 28 days holiday including 8 bank holidays Pension scheme Internal examination assistance Potential to progress through the company Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered.
Mar 28, 2024
Full time
Ashby Computer Services LLP is looking for a 1st Line IT Support Technician to join our team in Northampton. In the role of 1st Line IT Support Technician, you will be given the opportunity to challenge yourself, push boundaries, grow your skills and deliver technical solutions to our customers. About Us: Ashby Computers are a Microsoft Gold Accredited MSP, evolving its team to meet some healthy growth ambitions. We are a leading player in outsourced IT Solutions that pride ourselves on delivering the best for our business partners. Key Responsibilities: Dealing with first-line support queries within the parameters provided Assisting in the running of the Information Technology for the supported companies Ensuring that customer backup regimes are adhered to and recorded and faults rectified or passed through the support team Ensuring that customer Anti-virus updates and scans are completed and recorded Assisting end users with the configuration of their installed software and computers as well as new machine setups Ensuring that customer system security is maintained and issues are reported Office 365 installation and administration First-line support with server infrastructure Remote installations of new IT kit Required Skills: Proven background working within an IT helpdesk role MSP Experience would be preferred Must be articulate, possess excellent IT and communication skills and work well under pressure Must be strong team player Will have at least 5 GCSEs Grade C or above (or equivalent), including Maths & English Own transport and driving licence is ideal as travel to client sites may be required Desirable Skills: Vlan, setup and configurations Firewall and internet connectivity setups and firewall rule administration Installation of server operating system and Active directory installation Ubiquiti knowledge, installation, and administration ESET antivirus software Office 365 migration techniques Benefits: Competitive bonus 28 days holiday including 8 bank holidays Pension scheme Internal examination assistance Potential to progress through the company Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered.
Randstad UK are currently looking for an Administrator to start work in Southampton on a Temporary to Permanent basis. The main purposes of the Contract Support/Helpdesk role are: To provide a comprehensive and flexible contract administration service to the contract team Maintain concise records of all CBRE transactions, finance and contract reporting requirements Liaise with client representative when required Allocate tasks and PPM's to engineers, driving efficiencies in how the tasks are issued and closed and the ensuring the level of information contained in each task is informative, useful and well-structured in accordance with the account director's instructions. Key Accountabilities: Key duties and accountabilities include: First point of contact for incoming telephone calls, Logging service requests by telephone and email, Ensure compliance with statutory and company procedures across all functions, High attention to detail on all work submitted, Escalate any complaints or issues as required, Analysis of job history/running reports to avoid duplication, Undertake other duties as directed by management, Promote customer feedback and surveys, Manage the completion process and ensure all closures are sent to the client, To demonstrate rapid response to customer issues and show a systematic approach to problem solving, To take reasonable care for the health and safety of him/herself and others. Shift Patterns; Working hours 8:00am-5:00pm with one hour lunch break, Monday-Friday. Contract type; Temporary to Permanent Pay rate; £12.00ph Please contact Shannen on if this is of interest. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 27, 2024
Full time
Randstad UK are currently looking for an Administrator to start work in Southampton on a Temporary to Permanent basis. The main purposes of the Contract Support/Helpdesk role are: To provide a comprehensive and flexible contract administration service to the contract team Maintain concise records of all CBRE transactions, finance and contract reporting requirements Liaise with client representative when required Allocate tasks and PPM's to engineers, driving efficiencies in how the tasks are issued and closed and the ensuring the level of information contained in each task is informative, useful and well-structured in accordance with the account director's instructions. Key Accountabilities: Key duties and accountabilities include: First point of contact for incoming telephone calls, Logging service requests by telephone and email, Ensure compliance with statutory and company procedures across all functions, High attention to detail on all work submitted, Escalate any complaints or issues as required, Analysis of job history/running reports to avoid duplication, Undertake other duties as directed by management, Promote customer feedback and surveys, Manage the completion process and ensure all closures are sent to the client, To demonstrate rapid response to customer issues and show a systematic approach to problem solving, To take reasonable care for the health and safety of him/herself and others. Shift Patterns; Working hours 8:00am-5:00pm with one hour lunch break, Monday-Friday. Contract type; Temporary to Permanent Pay rate; £12.00ph Please contact Shannen on if this is of interest. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.